We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Schertz, TX 78154
Zachary
Job Details: 01/11/2022
Replaced fan motor with no change. Replaced control with no change to fan motor. Tested and was receiving 120v to motor when control engages. Saw fan motor barely move and stop. Got defective part. Reordering and force scheduling for Friday Jan. 14th.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Boerne, TX 78006
Richard G.
Job Details: 01/11/2022
Customer complaint is that the unit is just buzzing. Entered diagnostics and found no error codes. Ran service test. All seemed to be operating properly. Ran a cycle and did not hear anything out of the ordinary. Buzzing sound being heard is the drain pump running. Replaced drain pump. Tested out unit. Unit is functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Victoria, TX 77904
Michael
Job Details: 01/11/2022
The cycle signal wasnt working, even after resetting it. Installed new control panel, the sound and appliance are working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Victoria, TX 77904
Michael
Job Details: 01/11/2022
Violent spin cycle per customer. Tested the spin cycle , its pretty rough. The basket is bouncy, the suspension is bad and needs to be replaced. Installed new suspension, calibrated and performed a diagnostics test, completed with no issues or error codes, tested spin cycle manually, its has a smoother spin cycle, the appliance is working normal
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77905
Michael
Job Details: 01/11/2022
Taking too long to wash cycles per customer. No error codes, tested the inlet valve, very little water pressure on the cold side. Installed new inlet valve from TS, tested the inlet valve good water pressure on both sides, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal ; used 1 W11038689 (Valve) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Goliad, TX 77963
Michael
Job Details: 01/11/2022
Installed new control, preheated the oven, the appliances is working normal
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Aransas Pass, TX 78336
John L.
Job Details: 01/11/2022
Installed new control board, tested after installation. Issue on this unit has been resolved.
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Corpus Christi, TX 78412
John L.
Job Details: 01/11/2022
Inspected unit, found issue to be with motor and cam and belt. Will need to replace motor cam belt to resolve slipping issue that unit is experiencing which is cause of noise that customer is hearing.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Corpus Christi, TX 78413
Adam
Job Details: 01/11/2022
Customer complaint of unsatisfactory washing as well as low water level. Inspection of unit shows error codes for oversize load as well as unbalanced load. Calibrated unit and ran verification cycle no issues found. I did refer a customer to the service pointer in regards to the low water level when selecting extra power where her chief complaint was noted. Went over proper loading and so distribution with customer no issue. Issue resolved
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Corpus Christi, TX 78410
Adam
Job Details: 01/11/2022
Customer complaint of unit no longer heating also fan no longer working. Will need to replace high and components as well as blower to resolve issue. Job will require two technicians product is mounted.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
Adam
Job Details: 01/11/2022
Customer complaint of lid will not open. Inspection of unit shows air code for lid lock failure. Replaced lid lock calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ
Near Corpus Christi, TX 78415
John L.
Job Details: 01/11/2022
Attempting to install a components, after opening up rear panel found new issues with unit. The compressor has gone out it has seized up. Also tubing A round compressor and dryer have experienced the corrosion. These components and world will need to be redone to get unit to proper working order.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Concepcion, TX 78349
Adam
Job Details: 01/11/2022
Customer complaint again same as previous visit unit not seeming to wash. Inspection of unit shows no error codes. But further inspection shows agitator completely free spinning from gear case. Teeth on agitator have completely stripped out as well as teeth on gear case have worn away almost completely. Will need to replace Complete agitator as well as gear case to resolve issue.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Boerne, TX 78006
Richard G.
Job Details: 01/11/2022
Customer complaint is that the unit is showing a code of F9E1, and the unit has not worked since they received it. Verified error code. Replaced drain pump. Ran unit through diagnostics cycle. Unit passed diagnostics. Began a normal cycle. Unit is operating as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Boerne, TX 78006
Richard G.
Job Details: 01/11/2022
Customer complaint is that the unit is showing a code of F9E1, and the unit has not worked since they received it. Verified error code. Replaced drain pump. Ran unit through diagnostics cycle. Unit passed diagnostics. Began a normal cycle. Unit is operating as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/11/2022
Called tech line. Unit not repairable. Sr 7732703054. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/11/2022
Called tech line. Unit not repairable. Sr 7732703054. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/11/2022
Installed new control. Ran dryer. Unit ran for 45 minutes without issue. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/11/2022
Installed new control. Ran dryer. Unit ran for 45 minutes without issue. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/11/2022
Tested unit. Leaking from drain line under unit. Will need new hose.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/11/2022
Tested unit. Leaking from drain line under unit. Will need new hose.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Boerne, TX 78006
Richard G.
Job Details: 01/11/2022
Customer complaint is that the unit is not agitating. Entered diagnostics and found error code F7E6. Replaced shift actuator. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Boerne, TX 78006
Richard G.
Job Details: 01/11/2022
Customer complaint is that the unit is not agitating. Entered diagnostics and found error code F7E6. Replaced shift actuator. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Daniel
Job Details: 01/11/2022
Customer reported dishwasher not drying dishes as needed. After inspection found no error codes. Tested in diagnostic mode and unit functioned as designed. I did notice dishwasher did not get steamy or heat up as normally should. Felt minimal warmth to almost no heat when dishwasher finished. I did check water temp while In use and water was getting to the appropriate temp. Felt a tiny bit of heat on the heating element but not enough to what Im use to seeing. Customer also stated that dispenser was not dispensing soap properly. Ordering heating element, dispenser assem, and control just in case its a control issue. Will return when parts are available to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78244
Daniel
Job Details: 01/11/2022
Customer reported dishwasher not drying dishes thoroughly. After inspection found no error codes. Tested in diagnostic mode and unit functioned as designed. Felt heating element and heating element was on and served its purpose. Called tech line and tech line asked if customer used rinse aid. Customer stated they had never used rinse aid. Tech line informed that without rinse aid dishwasher would not dry thoroughly. Informed customer that he would need to use rinse aid for the best wash and dry possible. Customer stated he will go buy rinse aid. Unit functioning as designed. Bruce SR#7732700064
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Daniel
Job Details: 01/11/2022
Customer reported dishwasher not drying dishes as needed. After inspection found no error codes. Tested in diagnostic mode and unit functioned as designed. I did notice dishwasher did not get steamy or heat up as normally should. Felt minimal warmth to almost no heat when dishwasher finished. I did check water temp while In use and water was getting to the appropriate temp. Felt a tiny bit of heat on the heating element but not enough to what Im use to seeing. Customer also stated that dispenser was not dispensing soap properly. Ordering heating element, dispenser assem, and control just in case its a control issue. Will return when parts are available to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78244
Daniel
Job Details: 01/11/2022
Customer reported dishwasher not drying dishes thoroughly. After inspection found no error codes. Tested in diagnostic mode and unit functioned as designed. Felt heating element and heating element was on and served its purpose. Called tech line and tech line asked if customer used rinse aid. Customer stated they had never used rinse aid. Tech line informed that without rinse aid dishwasher would not dry thoroughly. Informed customer that he would need to use rinse aid for the best wash and dry possible. Customer stated he will go buy rinse aid. Unit functioning as designed. Bruce SR#7732700064
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78244
Daniel
Job Details: 01/11/2022
Customer reported bake element missing. Upon arrival found range without bake element. Customer says when they tried to put it on bake before they noticed that bake element was missing that it would trip breaker. Waiting on bake element to come in and ordered a control in case any damaged was caused to control. Will return when parts are available to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78213
Garry
Job Details: 01/11/2022
Customer stated dishwasher not cleaning dishes as well as it used to. I arrived and operated machine in diagnostic mode and observed high function of the various components of this dishwasher. Heating element is deteriorating, however, and in need of replacement. Ordering heater element to resolve this issue. This machine is also hooked up to cold water supply and I advised the customer that this should be corrected immediately and that she will notice increased performance after this change has been made.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78244
Daniel
Job Details: 01/11/2022
Returned with parts to install. Replaced control. Tested unit. Unit powered on and functioned as designed. Checked for error codes. No new error codes. Unit back in service
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78244
Daniel
Job Details: 01/11/2022
Customer reported bake element missing. Upon arrival found range without bake element. Customer says when they tried to put it on bake before they noticed that bake element was missing that it would trip breaker. Waiting on bake element to come in and ordered a control in case any damaged was caused to control. Will return when parts are available to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78213
Garry
Job Details: 01/11/2022
Customer stated dishwasher not cleaning dishes as well as it used to. I arrived and operated machine in diagnostic mode and observed high function of the various components of this dishwasher. Heating element is deteriorating, however, and in need of replacement. Ordering heater element to resolve this issue. This machine is also hooked up to cold water supply and I advised the customer that this should be corrected immediately and that she will notice increased performance after this change has been made.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78244
Daniel
Job Details: 01/11/2022
Returned with parts to install. Replaced control. Tested unit. Unit powered on and functioned as designed. Checked for error codes. No new error codes. Unit back in service
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near San Antonio, TX 78240
Garry
Job Details: 01/11/2022
Customer complaint that unit would shut off before target temperature was reached - this happened consistently. I arrived to find an F1E0 error code (internal board failure). Replaced control board to resolve this issue. Returned unit to operation, unit tested good, no further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near San Antonio, TX 78240
Garry
Job Details: 01/11/2022
Customer complaint that unit would shut off before target temperature was reached - this happened consistently. I arrived to find an F1E0 error code (internal board failure). Replaced control board to resolve this issue. Returned unit to operation, unit tested good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Universal City, TX 78148
Zachary
Job Details: 01/11/2022
Replaced freezer door. Sealing great. Replaced main ACU. Tested and refrigerator is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Universal City, TX 78148
Zachary
Job Details: 01/11/2022
Replaced freezer door. Sealing great. Replaced main ACU. Tested and refrigerator is now working as designed.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGD506GSS00
Near San Antonio, TX 78258
Zachary
Job Details: 01/11/2022
Checked cooktop issue is knob for back left burner is really wobbly. Took main top off and had issues since it has a warp. Found a screw missing that is supposed to secure switch. Used a spare screw to make functional. Found that switch is damaged and bent forward along with warp of main top. Ordering main top and manifold assembly to resolve issues.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/11/2022
Replaced control and harness. Issue is resolved.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGD506GSS00
Near San Antonio, TX 78258
Zachary
Job Details: 01/11/2022
Checked cooktop issue is knob for back left burner is really wobbly. Took main top off and had issues since it has a warp. Found a screw missing that is supposed to secure switch. Used a spare screw to make functional. Found that switch is damaged and bent forward along with warp of main top. Ordering main top and manifold assembly to resolve issues.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/11/2022
Replaced control and harness. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78260
Zachary
Job Details: 01/11/2022
F5E1- door switch stuck open. Issue is leaking. Tested, found leak coming from front left. Pulled dishwasher out to inspect and turned back on. Leak is coming from cracked seam in tub. Opened dishwasher and located crack on inside and it is much more visible. Ordering tub to resolve issue, switch due to error, and insulation since installers must have thrown them away.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78260
Zachary
Job Details: 01/11/2022
Confirming microcomputer on order is necessary to resolve issue. Light stays on, triac on board is stuck. Part is OOS and will need to be scheduled when available.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/11/2022
Tested unit. Found restriction in freezer evap. Cleared restriction. Installed dye drier. Recharged system. Good frost pattern on evap. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78260
Zachary
Job Details: 01/11/2022
F5E1- door switch stuck open. Issue is leaking. Tested, found leak coming from front left. Pulled dishwasher out to inspect and turned back on. Leak is coming from cracked seam in tub. Opened dishwasher and located crack on inside and it is much more visible. Ordering tub to resolve issue, switch due to error, and insulation since installers must have thrown them away.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78260
Zachary
Job Details: 01/11/2022
Confirming microcomputer on order is necessary to resolve issue. Light stays on, triac on board is stuck. Part is OOS and will need to be scheduled when available.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/11/2022
Tested unit. Found restriction in freezer evap. Cleared restriction. Installed dye drier. Recharged system. Good frost pattern on evap. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jay
Job Details: 01/11/2022
Replaced inlet valve and ice maker. Unit testing ok. No other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jay
Job Details: 01/11/2022
Replaced inlet valve and ice maker. Unit testing ok. No other issues found.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near San Antonio, TX 78245
Jay
Job Details: 01/11/2022
Washer wont drain. As soon as you plug it in it says washer draining and is unresponsive to any inputs. Manually drained and it went away. Checked fault codes and only one was F9E1 Long drain. Looked at drain pump and one wire is ripped from its socket. ; snapped 1 QuickPics
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model MIM1554XRS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
Our customers ice maker has just been running water and not making ice. I ran through ACT procedures and all loads functioned as designed. The water level sensor, recirculation pump, drain pump, condenser fan, compressor are working. I entered diagnostics to run manual service mode and it was not responding as designed. I tried this server all times with the same results. I started the unit again to double check ACT procedures and all loads functioned as designed. I found that the grid cutter is open and only heating on 10 % of the grid. This will need to be replaced.
We serviced a
MAYTAG WASHER
Model MHW6000AW2
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/11/2022
Verified a slight clog in the line. Cleared it.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near San Antonio, TX 78245
Jay
Job Details: 01/11/2022
Washer wont drain. As soon as you plug it in it says washer draining and is unresponsive to any inputs. Manually drained and it went away. Checked fault codes and only one was F9E1 Long drain. Looked at drain pump and one wire is ripped from its socket. ; snapped 1 QuickPics
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model MIM1554XRS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/11/2022
Our customers ice maker has just been running water and not making ice. I ran through ACT procedures and all loads functioned as designed. The water level sensor, recirculation pump, drain pump, condenser fan, compressor are working. I entered diagnostics to run manual service mode and it was not responding as designed. I tried this server all times with the same results. I started the unit again to double check ACT procedures and all loads functioned as designed. I found that the grid cutter is open and only heating on 10 % of the grid. This will need to be replaced.
We serviced a
MAYTAG WASHER
Model MHW6000AW2
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/11/2022
Verified a slight clog in the line. Cleared it.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near San Antonio, TX 78254
Drew
Job Details: 01/11/2022
Called tech line and spoke with Austin. Received Sr#7732161828. Austin researched the part number for me and gave me w11497298. Part is psp item, once item comes in please schedule for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Comfort, TX 78013
Douglas H.
Job Details: 01/11/2022
Confirmed issue to be with rc evaporator. Replaced evaporator and dye drier to resolve the issues. Vacuumed unit, held vacuum. Charged unit. Hel charge. Unit began cooling efficiently upon testing. Advised customer of 24 hr temperature regulation period. No further issues at this point. If issue persists please order W10756020 compressor
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near San Antonio, TX 78254
Drew
Job Details: 01/11/2022
Called tech line and spoke with Austin. Received Sr#7732161828. Austin researched the part number for me and gave me w11497298. Part is psp item, once item comes in please schedule for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Comfort, TX 78013
Douglas H.
Job Details: 01/11/2022
Confirmed issue to be with rc evaporator. Replaced evaporator and dye drier to resolve the issues. Vacuumed unit, held vacuum. Charged unit. Hel charge. Unit began cooling efficiently upon testing. Advised customer of 24 hr temperature regulation period. No further issues at this point. If issue persists please order W10756020 compressor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/11/2022
Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/11/2022
Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Kerrville, TX 78028
Colton B.
Job Details: 01/11/2022
Issue was an off balance load. Replaced Control per service pointer. Calibrated unit, and ran test cycle. Unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Kerrville, TX 78028
Colton B.
Job Details: 01/11/2022
Issue was an off balance load. Replaced Control per service pointer. Calibrated unit, and ran test cycle. Unit tested good.
We serviced a
KITCHEN AID VENT HOOD
Model KXU8036YSS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/11/2022
Last trip found broken switch slider and switch housing. Replaced both parts to resolve the issue. Unit testing good now.
We serviced a
KITCHEN AID VENT HOOD
Model KXU8036YSS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/11/2022
Last trip found broken switch slider and switch housing. Replaced both parts to resolve the issue. Unit testing good now.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78256
Drew
Job Details: 01/11/2022
Replaced smart valve. Unit began dispensing water immediately. No further issues at this point
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78256
Drew
Job Details: 01/11/2022
Replaced smart valve. Unit began dispensing water immediately. No further issues at this point
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Removed the unit found evidence of busted filter board replaced filter board plugged in unit found error code for the relay on the control went ahead and switched wiring on the relay this resolved error code unit began to heat as it should
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Removed the unit found evidence of busted filter board replaced filter board plugged in unit found error code for the relay on the control went ahead and switched wiring on the relay this resolved error code unit began to heat as it should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/11/2022
Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 01/11/2022
Customer complaint was icemaker not making ice. Arrived to find ice in ice bucket. Tested icemaker - icemaker working fine. Pulled the machine out to discover a kinked waterline. Unkinked waterline and applied zip ties to prevent this from happening again. Unit tested good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Kerrville, TX 78028
Colton B.
Job Details: 01/11/2022
Customer noticed a spot in the gasket. Wants me to seal it in with adhesive and come back next week. Rescheduling. ; schdld next appmnt for 1/18 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78250
Sebastian
Job Details: 01/11/2022
Found that customer could not read apply the cover to the lights due to foam in the cabinet cleared out foam Blockage so that cover can be applied correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Kerrville, TX 78028
Colton B.
Job Details: 01/11/2022
Customer noticed a spot in the gasket. Wants me to seal it in with adhesive and come back next week. Rescheduling. ; schdld next appmnt for 1/18 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78250
Sebastian
Job Details: 01/11/2022
Found that customer could not read apply the cover to the lights due to foam in the cabinet cleared out foam Blockage so that cover can be applied correctly
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JDA7000
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Found the coil to be dead ordering coil and infinite switch unit has good power supply blower working as well.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/11/2022
Installed new bottom oven plate. No further issues. Job complete.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JDA7000
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Found the coil to be dead ordering coil and infinite switch unit has good power supply blower working as well.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/11/2022
Installed new bottom oven plate. No further issues. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Customer has the bad Heater with the weak collars ordering parts to resolve issue special project pays for everything. Heater is available at vendor parts team to reach out.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU569XBL
Near San Antonio, TX 78258
Sebastian
Job Details: 01/11/2022
Changed out fuse and found that it immediately popped not when plugging the unit in but firing up the right side of the unit indicating that the module does need to be changed out customer would like to look around and shop for a new unit before deciding to go forward .
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78254
Sebastian
Job Details: 01/11/2022
Customer has the bad Heater with the weak collars ordering parts to resolve issue special project pays for everything. Heater is available at vendor parts team to reach out.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU569XBL
Near San Antonio, TX 78258
Sebastian
Job Details: 01/11/2022
Changed out fuse and found that it immediately popped not when plugging the unit in but firing up the right side of the unit indicating that the module does need to be changed out customer would like to look around and shop for a new unit before deciding to go forward .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78232
Chris S.
Job Details: 01/11/2022
Customer stated that icemaker was not making any ice tester unit was getting water to it but icemaker was bad put new icemaker on tested unit and nothing happened had a bad new icemaker I need to re-order part.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78205
Drew
Job Details: 01/11/2022
Replaced parts associated with the freezer door/rails. Door is catching and sealing as is should now. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78232
Chris S.
Job Details: 01/11/2022
Customer stated that icemaker was not making any ice tester unit was getting water to it but icemaker was bad put new icemaker on tested unit and nothing happened had a bad new icemaker I need to re-order part.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78205
Drew
Job Details: 01/11/2022
Replaced parts associated with the freezer door/rails. Door is catching and sealing as is should now. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78234
Chris S.
Job Details: 01/11/2022
Customer stated that washer was not locking found issue to be lid lock assembly. Replace lid lock tester unit everything working great.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78234
Chris S.
Job Details: 01/11/2022
Customer stated that washer was not locking found issue to be lid lock assembly. Replace lid lock tester unit everything working great.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830
Near San Antonio, TX 78209
Chris S.
Job Details: 01/11/2022
Customer stated ui bored was not working. Found issue to be Stuck key error code ordering control board and ui.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78209
Sebastian
Job Details: 01/11/2022
Replace the door brackets and Badge
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830
Near San Antonio, TX 78209
Chris S.
Job Details: 01/11/2022
Customer stated ui bored was not working. Found issue to be Stuck key error code ordering control board and ui.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78209
Sebastian
Job Details: 01/11/2022
Replace the door brackets and Badge
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78261
Jim G.
Job Details: 01/11/2022
Bruce SR# 772300858 I verified a lack of voltage to heater due to faulty board. Replaced board but also found the label did not have the correct program code. Tech line confirmed code is 12. Reprogrammed and verified correct functioned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78261
Jim G.
Job Details: 01/11/2022
Bruce SR# 772300858 I verified a lack of voltage to heater due to faulty board. Replaced board but also found the label did not have the correct program code. Tech line confirmed code is 12. Reprogrammed and verified correct functioned.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78258
Jim G.
Job Details: 01/11/2022
Ive replaced the ui per techline recommendation. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78258
Jim G.
Job Details: 01/11/2022
Ive replaced the ui per techline recommendation. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 01/11/2022
Our customer had been having a problem with clothes coming out smelly so they perceived that the load and go dispenser might not be working. Shortly after that the clothes started. Leaning and smelling better but they decided to have me come out and check the unit. I spoke with outer customer over the phone and she had a friend grant me access to the appliance. In diagnostics I Retrieved error code F0E5 Off Balance Load which is only slightly related. If the basket is filled to to high with clothes it can weight down the unit and not have enough water and detergent cover the clothes. This is a high efficiency model and does not use as much water as older models. I tested the on extraction of the Arm and Hamer detergent they are using and it has a concentration of 1.75 x. The load an go dispenser is not designed to work with a concentration below 2x. It should be fine but it will dispense slightly less detergent then what is necessary. On the other hand our customer does have a water softener from well water which in some cases could be providing to much detergent based on the softness of the water when using a load and go dispenser. The two situations should balance out and provide decent cleaning performance. I checked our customers settings on the load and go and they are set at 2x concentration. This is the lowest setting available on this and most models so I made no adjustments. This unit is fully functioning as designed. Customer Instruct.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 01/11/2022
Our customer had been having a problem with clothes coming out smelly so they perceived that the load and go dispenser might not be working. Shortly after that the clothes started. Leaning and smelling better but they decided to have me come out and check the unit. I spoke with outer customer over the phone and she had a friend grant me access to the appliance. In diagnostics I Retrieved error code F0E5 Off Balance Load which is only slightly related. If the basket is filled to to high with clothes it can weight down the unit and not have enough water and detergent cover the clothes. This is a high efficiency model and does not use as much water as older models. I tested the on extraction of the Arm and Hamer detergent they are using and it has a concentration of 1.75 x. The load an go dispenser is not designed to work with a concentration below 2x. It should be fine but it will dispense slightly less detergent then what is necessary. On the other hand our customer does have a water softener from well water which in some cases could be providing to much detergent based on the softness of the water when using a load and go dispenser. The two situations should balance out and provide decent cleaning performance. I checked our customers settings on the load and go and they are set at 2x concentration. This is the lowest setting available on this and most models so I made no adjustments. This unit is fully functioning as designed. Customer Instruct.
We serviced a
ROPER OVEN ELECTRIC (D
Model RBD305PVS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/11/2022
Our customer had a problem in which the lower oven had a flame. The upper oven is working fine. I found thats the broil element is out of specifications and is open line. I replaced the bake element and tested. Both the bake and broil element are not heating. The high limit thermostat on the lower oven is open and will need to be replaced. There seems to be a slight technical writer problem between the parts list and the service manual in the fuse part. I tried to contact Whirlpool Tech Line to work this out ahead of time with a Senior Technician but was unable to get through. This will need to be taken care of before our next visit.