Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced control board Tested to complete. Unit is good to go.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW7120HW0 Duplicate ticket
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Previous visit found a faulty light module. Swapped out with new part to resolve issue and unit tested good with no further issues at this time.
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Last visit down faulty icemaker. This visit swapped out with new icemaker to resolve issues. Unit tested good with no further issues at this time.
Near Helotes, TX 78023
Douglas H.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Last trip found faulty motor. Replaced motor to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
DISHWASHER KITCHEN AID KUDE70FXPA3 "Customer stated unit not draining and asked to check seal. Found drain issue to be a piece of glass blocking impeller. Removed glass to resolve that issue. Seal looked good, no creases, pinches or bubbles. Collected Sc and labor."
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/04/2020
BEVERAGE CENTER KITCHEN AID KUBR304EBS02 "Door panel separates from door assembly when door is opened. Per parts breakdown door assembly is a whole piece that isn’t field serviceable individually ordering door assembly to resolve the issue. Customer stated unit pinched her last night when opening the door. Also noticed the gasket has a small tear in it likely from the door issue. Ordering gasket as well. B/o part. Called CXC to report per their request. Spoke with Diane, advised of the situation. She documented and stated repair the unit under warranty as functional issue. ; ordrng 1 W10797384 (GASKET) and 1 W10913036 (DOOR RIGHT HINGE)"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Last trip found broken hinge cover. Replaced hinge cover to resolve the issue. Also found ice maker was turned off. Ran diagnostics testing to check ice maker after turning back on. Passed ice maker test and fill test. No further issues at this point.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW8040DW4 "Ran diagnostics and received error code F3E2 inlet water temperature fault F0E4 spin ,I tied by water temperature F8E1 long fill. Replaced water valve. Ran calibration. Test cold and hot water valve. Unit is now functioning as designed."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR KENMORE 106.6706279 Customer stated unit leaking. Found issue to be clogged drain line. Unclogged drain to resolve the issue. Advised of second appliance rate and labor to do the job. Unit testing good now. No further issues at this point. Collected Sc and labor.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced refrigerator door due to dents, after replacement no issues unit is working as designed. Job complete"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced refrigerator door due to dents, after replacement no issues unit is working as designed. Job complete"
Near Castle Hills, TX 78213
Ezequiel V.
Job Details: 11/04/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HV00 "Replaced console due to unable to set timer and getting stuck frozen after replacement tested unit no issues, oven is working as designed. Job complete."
Near Castroville, TX 78009
Justin
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS "Ran unit through diagnostics, looked for damage or breaks within the unit that would cause a leak. Was not able to recreate issue, unit working as designed. Put unit in a 1 hour wash and will have customer take video if issue occurs again"
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE710H0AS Customers oven will not get above 250 degrees F. Ran diagnostics and received error code F6E1 over temp cook. I tried to clear the error code and perform a reboot. I was unable to clear the error code which is indicative of a failed control board. I rebooted the unit at the breaker box. The error code persisted. According to the service manual this unit will need a new control board. Our customer paid our service fee. Our customer needs time to decide if she wants to move forward with the repair because it is cost prohibitive and might be better to buy a new range. ; ordrng 1 WPW10340304 (cntrl-elec)
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 "Upper oven door glass was shattered. Replaced glass to resolve the issue. Appears to have been caused by door hinge not installed properly. Hinge was trying to slam door even when all the way open. Reinstalled Hong properly to resolve that issue, door opening and closing properly now. No further issues at this point."
Near San Antonio, TX 78227
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 "Replaced control. Power returned to control, but still no water or ice. Found wiring harness is cut in the back of unit, water tubing is also damaged, will need to replace harness and tubing.; ordrng 2 W10823511 (tube-water)s and 1 W11396386 (HARNESS)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE505W0JZ0 Tested unit. Not heating. Found wiring to element damaged. Fixed wiring. No further issues. Tested to complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/04/2020
COOKTOP GAS WHIRLPOOL W5CG3625XS00 "I found that the burner electrode sparks continuously when power is applied and the right front burner will not ignite consistently. This unit needs a new spark module and some if not all new electrodes. I’m ordering a wiring harness as a contingency. Our customer was also having a problem with the the left grate wobbling. She would like this replaced. I have ordered the part but understand this will probably need approval from the warranty company.; rqstng P&A on 5 W10256046 (clip)s and 5 W10833887 (surface igniter)s and 1 WPW10110486 (spark module) and 1 WPW10256072 (harns-wire) and 1 WPW10256072 (harns-wire) and 1 WPW10286632 (grate-kit) and 1 WPW10373929 (screw) and 1 WPW10373929 (screw), states that autho needed"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Issue is broken dish rack adjusters. Unit needs the kit. Not reordering per sticky note. Told customer we’d call when they come in. Not rescheduling a date. Unit is under warranty. ; saved tckt
Near San Antonio, TX 78233
Jesus C.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE320M0JS Tested unit. Found wiring to terminal block damaged. Repaired wiring. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL MDB4949SHZ1 "Found wire nuts for power cord not installed correctly, running unit through diagnostics now. All test passing, if customer calls in again we will need W11225084 and W11395600."
Near San Antonio, TX 78251
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Customer complaint is that the refrigerator is not cooling properly. Found evaporator frozen. Will need to replace thermistor. ; ordrng 1 WPW10383615 (thermistor)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/04/2020
DRYER WHIRLPOOL WED560LHW1 Checked dryer found bad console ordering ui to resolve issue. ; schdld next appmnt for 11/6 FRI !
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KBBR306ESS01 Freezer door slightly ajar causing an air leak leading to frosting. Found cause to be door not installed properly and was tweaked due to screw tightened with door in the wrong spot. Loosened upper left screw for door and door went to proper location. Also remolded seal the fully resolve the issue. Unit checking good now. No further issues at this point.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/04/2020
REFRIGERATOR SAMSUNG RF30KMEDBSRA/AA "Called customer, customer stated they won’t be available today, rescheduling for tomorrow prefers morning appointment.; schdld next appmnt for 11/4 WED 8-10"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator found bad bi metal defrost ordering wire harness includes bi metal, also ordering door stop due to door rubbing when closing.; ordrng 1 2258681W (shim) and 1 W10646206 (harns-wire)"
Near Universal City, TX 78148
S. L.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFC310S0ES4 Customer states that she cannot boil water and is unable to fry tested all 4 elements and they are working correctly. Advised customer due to new updated coil elements that they should never use pot or pan to small for burner and to cover items that are being boiled or fried since new burners operate at lower heat than previous design called techline advise them of complaint spoke to Kathy was advised unit operating as designed sr number 7729198356. Install instruct today.
Near Boerne, TX 78015
Douglas H.
Job Details: 11/04/2020
DISHWASHER KITCHEN AID KDFE104DBL4 "Left side rack adjuster broke. Quoted 259.38 for all costs to repair that adjuster. Customer wanted to proceed with repair. Upon repairing unit noticed that the left side positioned clip was missing as well. Customer asked to order that part as well. Replaced adjuster to resolve the issue of the the rack hanging down. Ordering position clip to fully resolve the issue. Collected Sc, P&L plus tax for adjuster issue. Will collect part cost of of position clip upon return. ; ordrng 1 WPW10195840 (RACK POSITION CLIP)"
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/04/2020
WASHER ROPER RTW4516FW Installed new valve. No further issues. Tested to complete.
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 11/04/2020
DRYER WHIRLPOOL WED4815EW1 Checked dryer found push to start switch not engaging ordering switch to resolve issue.; ordrng 1 W10117655 (switch push to start)
Near San Antonio, TX 78264
Jesus C.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW4816FW1 No water from valves. Found bad valve. Replaced valve. No further issues. Tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/04/2020
RANGE WHIRLPOOL AER6303MFS2 Verified main harness is significantly damaged. Customer specifically requested a return tip week of thanksgiving. ; ordrng 1 W11458879 (MAIN HARNESS)
Near Canyon Lake, TX 78133
Jim G.
Job Details: 11/04/2020
REFRIGERATOR SAMSUNG RF263TEAESG Replaced all parts. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/04/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 7728518775 door was missing parts. Parts research is needed for this resolution. ; saved tckt
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the unit made a buzzing noise, then stopped cooling. Found leds to be working and ui to be functioning, but fans and compressor not coming on. Unplugged unit and let it sit for a few minutes. Plugged back in and unit started working. Will need to replace control boards.; rqstng P&A on 1 W11330971 (CONTROL ) and 1 WPW10675033 (cntrl-elec)"
Near Boerne, TX 78015
Colton B.
Job Details: 11/04/2020
MICROWAVE OVEN WHIRLPOOL WMH53521HZ4 "Issue was that light would stay on continuously. Finding issue to be a bad light bulb. Replaced bulb, unit tested good. ; used 1 8206232A (LIGHT BULB) from stock"
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS00 Found that our customer has excessive water pressure which is causing the water to dispense intermittently. Technical Service Pointer W11394954A High Water Pressure / No Water Dispensed. Parts ordered. Our customer paid our service fee in full. Remaining balance upon completion ; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve)
Near San Antonio, TX 78253
Justin
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Unit not turning on, power coming in is good. Will need display console as well as control. ; ordrng 1 W11402115 (CONSOLE ui)"
Near Boerne, TX 78015
Douglas H.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFG525S0HS0 Customer stated unit intermittently works properly in the oven and tripping breaker. Tested unit. Worked properly for me but also noticed the main control not functioning properly. Ordering main control and dsi board for intermittent lighting and tripping breaker. Quoted 140 for labor to install parts (parts covered per Auth code). Collected Sc. Parts on b/o; ordrng 1 W11162730 (DSI BOARD) and 1 W11317846 (ELECTRONIC CONTROL )
Near San Antonio, TX 78245
Justin
Job Details: 11/04/2020
RANGE WHIRLPOOL WFG320M0BB2 Back left burner head needs to be replaced. Will reschedule other parts for after that replacement. ; ordrng 1 WPW10515454 (burnr-head)
Near San Antonio, TX 78249
Richard G.
Job Details: 11/04/2020
WASHER MAYTAG MVW7230HW0 "Customer complaint is that the unit showed a error code of F0E9 off balance pause. They unplugged unit and plugged it back in and it has worked fine since. Entered diagnostics and found error codes F0E9, F0E5 off balance load. Ran unit through service diagnostics cycle. All steps passed. Recalibrated unit and ensured it was level. Tested to complete. Unit is good to go."
Near San Antonio, TX 78247
S. L.
Job Details: 11/04/2020
DRYER MAYTAG MEDC215EW1 Customer did not want service on this appliance.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
RANGE WHIRLPOOL KICU569XBL00 "Unit right front burner not functioning properly. Found issue to be burner itself. Ordering burner to resolve the issue. Part on b/o. Did also advise customer of using proper cookware for induction. Unit is under warranty, receipt in quick pics. ; ordrng 1 WPW10396548 (HOT PLATE BURNER)"
Near San Antonio, TX 78266
Shawn W.
Job Details: 11/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Replaced gasket, heat treated seal and asked our customer to leave it closed at least 5 hours to cure. Unit is fully functional."
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/04/2020
DRYER WHIRLPOOL MED5630HW1 Tested unit. Sensing cycles not working. Timed dry is working. Will run 5 minutes then shut off. Moisture sensors are good. Will need to replace control. ; ordrng 1 W11388032
Near Cibolo, TX 78108
S. L.
Job Details: 11/04/2020
WASHER MAYTAG MVWB765FW3 Removed water line found failed inlet valve 2 in SSB rescheduling tomorrow.; ordrng 1 W11165546 (VALVE)
Near Kerrville, TX 78028
Colton B.
Job Details: 11/04/2020
WASHER WHIRLPOOL WET4024HW0 "Issue is no operation on washer. Finding issue to be faulty wiring from wall. Only getting 120v from L1-L2 and 240v from L2-Neutral. Customer will have electrician out to fix wiring issue and will call us if the washer still does not work. Informed customer that it’s possible that the control board got fried, but we won’t know until the electrical issue is corrected."
Near San Antonio, TX 78247
S. L.
Job Details: 11/04/2020
WASHER MAYTAG MVWC415EW2 Found lid lock error code and latch not actuating. Removed top replaced latch assembly ran calibration and ran test cycle all operations normal. balance paid in full.; used 1 W11307244 (LATCH) from stock
Near San Antonio, TX 78254
Justin
Job Details: 11/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOS72EC0HS02 "Found unit not plugged in all the way, reset plug and tested to complete."
Near San Antonio, TX 78251
Richard G.
Job Details: 11/04/2020
WASHER AMANA NTW4516FW3 "Customer complaint is that the unit will fill a little bit then stop. The sensing fill and lid locked lights were blinking. Entered diagnostics and found error codes F5E1 lid switch fault, F5E2 lid lock fault, F2E1 stuck key, F5E3 lid unlock fault. Will need latch.; ordrng 1 W11307244 (latch)"
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/04/2020
MICROWAVE OVEN KITCHEN AID KEMS308SSS05 Issue is little heat and no turn table operation. Control is not sending voltage to the blower or turn table. Ordering a new control to resolve issue. Als ordering lamp and socket in case the control does not fix light issue. Send without light stuff if they are on BO. ; ordrng 1 W10536501 (socket-lmp) and 1 W10886919 (lmp-basles) and 1 WPW10350780 (cntrl-elec)
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL GS5SHAXNT00 Customer stated unit leaking from dispenser. Found issue to be pin holding ice door in place slipped out of place causing issue. Reset pin and secured to the best of my ability to resolve issues. No further issues at this point. Under 90 day warranty.
Near San Antonio, TX 78228
Richard G.
Job Details: 11/04/2020
WASHER MAYTAG MHW5630HW0 Customer complaint is that the holes in the tub are snagging the clothes. Verified issue. Will need to replace tub. Need helper on return visit.; ordrng 1 W11287253 (TUB)
Near , TX 78028
Colton B.
Job Details: 11/04/2020
RANGE WHIRLPOOL WGE745C0FS01 Issue was RF burner not regulating temperature. Replaced burner and infinite switch. Unit tested good.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/04/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Unit fills back up over time, CUST stated seems to happen more when sink is being used a lot. Found cause to be check valve in drain hose not closing back to proper position. Ordering drain hose to resolve the issue. Part is b/o; ordrng 1 W11084165 (DRAIN HOSE)"
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 I replaced the upper right light tree module as well as the freezer light. This one needed to be spliced with the Whirlpool wire connector. The other light module can be returned to vendor. The remaining balance for labor collected today. Our customer is paid in full. Whirlpool is covering the parts. WSX94SWFP1 10/15/20 14:54 KF: Whirlpool called in to inform us that they will cover the cost of the Parts NOT Labor. Cust is aware of this. Policy Adjustment WSX94SWFP1. Unit and lights are now fully operational.
Near San Antonio, TX 78217
S. L.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW5105HW0 "Found F0E9 and F0E5 error,codes checked level of unit checked suspension checked valves pump shifter and agitator and spin functions found no issues here educated customer on loading techniques and soap usage and also to use Affresh install instruct today unit operating as designed."
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Our customers oven is working and not working intermittently will shut down and display an error code. I ran diagnostics and received F6E4 UI to Control state status and F8E0 Upper Cool Fan Speed. I reset the unit by unplugging and the error codes did not return. Ran component activation on all loads and they all were functioning as designed. Preheated each oven to 250 and 275 degrees F respectively. This unit will need a new control and possibly a new console and or blower. Parts ordered. ; ordrng 1 W11233570 (harns-wire) and 1 W11248652 (blower) and 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW4855HW1 Complaint is unit did not finish cycle. Tested washer. Off balance error codes. Good suspension. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78264
Jesus C.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Tested unit. Not cooling. Compressor not running. 120 to start relay. Tried new relays. Compressor will not turn on. Will need new compressor. ; ordrng 1 W11209866 (compressor)
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 "Last tech found restriction in unit. Confirmed diagnosis. Installed the dryer last tech left for me. Pulled vacuum, held vacuum. Recharged unit. No further issues at this point. Advised customer of 24 hour wait period."
Near San Antonio, TX 78245
Justin
Job Details: 11/04/2020
DISHWASHER AMANA ADB1400AGB1 Found wire nut underneath dishwasher not connected correctly. Fixed issue and tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Unit not cooling. No frost on evap. Compressor is running. Will need sealed system tech to complete repairs. ; schdld next appmnt for 11/6 FRI !
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 "Checked dishwasher found no error codes, no issues starting up ran diagnostics no error codes found during testing or operation unit is working as designed. Job complete. Collected service call fee."
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/04/2020
WASHER WHIRLPOOL MVWB835DW4 Gearcase was needed however slider and rotor are also damaged. ; ordrng 1 W10734521 (slider) and 1 W10915701 (rotor)
Near San Antonio, TX 78217
Jim G.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFC150M0EW3 Replaced wire harness. Issue resolved.
Near San Antonio, TX 78250
Richard G.
Job Details: 11/04/2020
RANGE WHIRLPOOL WEC310S0FB3 Replaced control. Tested to complete. Unit is good to go.
Near Kerrville, TX 78028
Colton B.
Job Details: 11/04/2020
RANGE WHIRLPOOL WEE510SAGW Issue is that oven temps are not good. Heated oven and compared temperature sensor readings to didgital thermometer. Readings were off. Replacing oven sensor to resolve issue. Returning tomorrow. ; ordrng 1 W10833885 (sensor)
Near Center Point, TX 78010
Colton B.
Job Details: 11/04/2020
DRYER SAMSUNG DV40J3OOOEW/A2 "Issue is intermittent drying issues. Unit heats, spins and vents well. Finding issue to be a faulty control. Ordering and returning. ; ordrng 1 DC92-01025D (CONTROL )"
Near San Antonio, TX 78250
Colton B.
Job Details: 11/04/2020
RANGE SAMSUNG NE59J7630SS Installed new LED lens.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/04/2020
DRYER MAYTAG MEDB835DW4 "Found that the dryer model number and serial number do not match. The actual model number on the unit is MEDB76SFW0 and the actual serial number is M92467772. Called N. Called Trade Partners to seek a correction on the model number and serial number. They said it is in warranty and that they will send a new dispatch. They told me it would be ok to work on it and that the new dispatch number is SWPNB2218172-1. They will cancel this one and issue a new one with a date for tomorrow..I checked the outlet and although I had to dig, I was able to get 240 VAC between L1 and L2. I was also able to get 120 VAC between L1 and L2 wrt neutral respectively. When checking the power cord for continuity I was concerned that although we had continuity it pulsated. When checking the terminal block I was reading 240 VAC between L1 and L2. However I was reading 5 VAC between L1 and neutral and 240 VAC between L2 and neutral. The power cord is bad on this unit. Our customer is goi
Near Selma, TX 78154
S. L.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Called Trade Partners spoke to Daniel authorization number WT8FQ00APL1 parts and labor. Found door closing error code Found door latch failed replaced door latch tested unit element motor pumps working installed air gap in drain hose and educated customer on dish drying with plastics and other items due to lower wattage element advised customer to run white vinegar through unit to het rid of smell. Advised customer to run water at tap to get hot before starting and adjusted rinse aid dispenser . Unit operating as designed.
Near Helotes, TX 78023
Richard G.
Job Details: 11/04/2020
WASHER WHIRLPOOL MVWB765FW3 "Customer complaint is that the lid is not locking. Spoke with customer about oow costs. She states it was called in before her manufacturer’s warranty expired, but does not have the receipt for proof of purchase. She states the extended warranty was supposed to start on November 1st. Informed customer we will need the repair authorization to be dispatched from her extended warranty provider. Wrong serial number was listed in work order. Updated serial number. Lid lock is functioning properly, lid is broken. Lid will need to be ordered if given an authorization. Instructed customer that she will need to contact MAYTAG or extended warranty to get a dispatch for repair. Setting as estimate only.; ordrng 1 W11259006 (lid)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/04/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Customer complaint is that the burner flames on 3 of the burners is too high. Adjusted flame height. Unit is good to go.
Near San Antonio, TX 78254
Justin
Job Details: 11/04/2020
WASHER WHIRLPOOL MVWC565FW2 "Need to order agitator for unit, has small bend that allows clothes to get underneath. Unit filling correctly, customer will need to follow use and care guide instructions for machine for cycle selections. ; ordrng 1 W11161960 (agitator)"
Near San Antonio, TX 78245
Justin
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Running into a defrost issue, unit is completely frozen, frost patterns throughout freezer. Will need heater, evap harness and control for unit. ; ordrng 1 W10316760 (thermistor) and 1 W10857624 (heater) and 1 W11089236 (cntrl-elec) and 1 W11449066 (HARNESS EVAP)"
Near San Antonio, TX 78245
Justin
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 Display is not coming on at all. Control board is not sending correct voltage out. Need main board to fix issue. WPW10310240 is marked at 268.00
Near San Antonio, TX 78216
S. L.
Job Details: 11/04/2020
WASHER MAYTAG MVW7232HW0 "No,fault codes found cycle selector malfunctioning reset issue still present. Ordered new UI and control call when part comes in.; ordrng 1 W11478526 (UI) and 1 W11478526 (CONTROL)"
Near San Antonio, TX 78209
S. L.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Called techlline spoke to Steve Sr 7729202686 found temp both FC and and RC high found iced over RC evaporator checked RC thermistor found reading in ice water 15K will need to replace thermistor again will use electrical sealant to prevent any shorts. Since thermistor and service fee under 90 day warranty only charge will be sealant. Appointment set Friday.; ordrng 1 W10316760 (thermistor) and 1 WP482338 (adhesive)
Near Kerrville, TX 78028
Colton B.
Job Details: 11/04/2020
RANGE JENN-AIR JES9800BAE "Issue is that unit is not getting up to temperature. Service pointer suggests replacing the bake and broil elements. Quoted customer for P&L. Wants to explore options before making decision. Will call if he wants to go through with repair. Collected SC, marking as complete for now. ; rqstng P&A on 1 WP7406P430-60 (elmnt-brol) and 1 WPW10310274 (elmnt-bake)"
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS Issue is no ice production. Found E2 error code on ice maker. Ordering one and returning. Will call customer when part comes in. ; saved tckt
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 11/04/2020
DRYER ROPER RED4516FW "Checked dryer found noise coming from blower wheel rattling attempted to tighten but no luck, ordering wheel to resolve issue; ordrng 1 694089 (sub 279711)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer complaint is that the unit is still freezing at the bottom of the freezer. Found evaporator freezing. Ordering evap motor harness.; ordrng 1 W11405276 (EVAP HARNESS)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/04/2020
MICROWAVE OVEN KITCHENAID KOCE500EBS09 Customer complaint is that the mw is making a humming noise and is stalling before heating food. Entered diagnostics and found no error codes. Ordering control and magnetron.; ordrng 1 W11325786 (CONTROL) and 1 W11346197 (MAGNETRON)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Verified faulty icemaker. ; ordrng 1 W10873791 (icemaker)
Near San Antonio, TX 78254
Colton B.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Issue was damaged refrigerator door. Replaced door to resolve issue.
Near , TX 78015
Colton B.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Issue is that the ice maker overfilled and flooded the ice compartment. Defrosted ice bucket and fill tube. Called techline who said it sounded like a water pressure issue. Customer said there has been plumbing work in the neighborhood that resulted in water being turned off and on. Believe this to be the issue. Customer will monitor situation.
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Checked refrigerator found bad thermistor on refrigerator section evaporator ordering thermistor and fan to resolve issue. ; ordrng 1 W10323459 (thermistor) and 1 W10723753 (fan asm,evaporator)"
Near Schertz, TX 78108
S. L.
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Inspected for leaks found dye in RC evaporator. Vacuumed recovered refrigerant replaced evaporator in RC vacuumed unit again charged unit tested no leaks no restrictions all operations normal.
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2020
REFRIGERATOR KITCHEN AID KRSC503ESS00 Door replaced. Issue resolved.
Near San Antonio, TX 78250
Douglas H.
Job Details: 10/30/2020
WASHER MAYTAG MHW6630HW0 Unit leaking from dispenser. Saw it leaking from dispenser. Ordering dispenser to resolve the issue. ; saved tckt
Near Schertz, TX 78154
S. L.
Job Details: 10/30/2020
WASHER MAYTAG MVW7230HW0 Removed console replaced Ui reconnected 5 times to bypass factory WiFi tested speaker and all operations working job complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/30/2020
DRYER MAYTAG MDE6400AYW Nit not spinning. Belt slipped off pulley. Belt is damaged. Back right roller bearing is bad. Causing noise during spin. Will need new belt and rolllers. Collected service fee. ; ordrng 1 12001541 (bearing & roller asy) and 1 WP33002535 (belt)
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/30/2020
DRYER WHIRLPOOL WED4815EW1 "Customer stated that the door is still too hot during use. 25 minutes into timed dry, the outside temperature of door is 103.6° Called tech line spoke to TJ SR7729165070 States that unit is functioning as designed."
Near Kerrville, TX 78028
Colton B.
Job Details: 10/30/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Issue is a stuck orifice on cooktop. RF orifice is completely rounded, was not able to get it off to put the new one on. Ordering new orifice holder to resolve issue.; ordrng 1 W10597159 (holder-orf)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/30/2020
DRYER ROPER RED4516FW0 Tested dryer. Noise during spin. Found roller has rubber burs. Removed burs. Noise is gone. No further issues. Tested to complete.
Near Castroville, TX 78009
Justin
Job Details: 10/30/2020
WASHER MAYTAG MVWB835DW4 "F6E3, F6E2, and F2E1 stored in unit. Ran calibration and diagnostics, all passed test. With codes that are stored would recommend replacing W11112656 console and control board. ; rqstng P&A on 1 W11112656 (console)"
Near Castroville, TX 78009
Justin
Job Details: 10/30/2020
OVEN ELECTRIC (D KITCHEN AID KOCE500ESS01 Customer has some extended warranty with KitchenAid. 5 and 10 year warranty. Customer needs bake element. Would suggest changing the control and temp sensor. Sensor is not covered but control and element are. 353.67 remaining balance. ; ordrng 1 W11179310 (cntrl-elec) and 1 W11292248 (BAKE ELEMENT ) and 1 WP74008369 (sensor- ov)
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB4949SHZ1 Tested unit. Found water leaking from drain pump. O ring for drain pump not secured to pump causing leak. Fixed o ring. No further leaks. Unit is working properly. Tested to complete.