Near San Antonio, TX 78254
Justin
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Calling techline to assist, Robert is assisting. 7727710640. Rechecked heater and bimetal. All checked good. Customer is going to buy a new fridge. Callback so no service call or labor charged."
Near San Antonio, TX 78254
Justin
Job Details: 05/20/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Transformer was damaged, need to order new one. ; ordrng 1 W11371266 (TRANSFORMER )"
Near San Antonio, TX 78254
Justin
Job Details: 05/20/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS02 "One of the plate covers inside microwave shows burn damage. Need plate cover and console due to touch panel issues. Will also order magnetron, calling techline to document findings. Butch is assisting, will need to verify magnetron did not break off inside waveguide. Will order parts and call techline upon repair. 7727866520. Customer requesting afternoon appointment. ; ordrng 1 461967451001 (cover-plt) and 1 W11226473 (MAGNETRON ) and 1 W11297728 (console)"
Near San Antonio, TX 78253
Richard G.
Job Details: 05/20/2020
WASHER WHIRLPOOL WTW8500DC5 "Customer complaint is that during the bulky items cycle the clothes come out dripping wet. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F8E1 long fill. Replaced inlet valves, cleared error codes, and ran unit through automatic test. Tested to complete. Unit is good to go."
Near Boerne, TX 78015
Colton B.
Job Details: 05/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue was a no wash dishwasher. Replaced sump and motor assembly. Unit tested good, no leaks observed. Collected P&L.; ordrng 1 W11025157 (SUMP & MOTOR )"
Near Helotes, TX 78023
Colton B.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue was a non operational dispenser due to dented door. Replaced door to resolve issue.
Near San Antonio, TX 78254
Colton B.
Job Details: 05/20/2020
RANGE WHIRLPOOL WEE750H0HZ0 Issue is no power on unit. Confirmed correct voltage at wall. No voltage is going to the display board. Finding issue to be a bad control board. Ordering control board and returning.; schdld next appmnt for 5/26 TUE !
Near San Antonio, TX 78209
Steven G.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Checked refrigerator found freezer ice maker arm out of position, reattached to module checked operation unit is working normal now"
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/20/2020
DRYER WHIRLPOOL WED5620HW1 Customer stated that the issue is the unit is turning on and functioning intermittently. Sometimes the unit powers on but there is no lights on the display. Ordering a wiring harness to go along with the control board to resolve issue.; ordrng 1 W11310055 (harns-wire)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 05/20/2020
DISHWASHER KITCHEN AID KUIDI02IRWH0 Replaced motor and sump assembly to resolve issue of rattling. Ran diagnostics test no error codes found during testing testing or operation. Job complete. Collected remaining balance
Near San Antonio, TX 78253
Justin
Job Details: 05/20/2020
MW-HOOD COMBO KITCHENAID KMHS120ESS09 "Door is wrong color, need stainless door. ; ordrng 1 W10727601 (door/mw STAINLESS )"
Near San Antonio, TX 78209
Steven G.
Job Details: 05/20/2020
REFRIGERATOR KITCHENAID KBFN502ESS02 "Checked refrigerator found lights in refrigerator section and freezer not working, went to replace freezer light and wire broke off in cabinet can not be repaired, customer to call Whirlpool SR7727864093"
Near San Antonio, TX 78253
Richard G.
Job Details: 05/20/2020
DRYER WHIRLPOOL WED8500DC4 Customer complaint is that the unit is making the same vibration and rattling noise as before. Issue is coming from valve that lets water in during steam refresh. Ordering valve.; ordrng 1 W11314437 (valve)
Near Comfort, TX 78013
Tommy B.
Job Details: 05/20/2020
DISHWASHER MAYTAG MDB8989SHZ0 Previous visit swapped out a user interface with no improvement. This visit replaced with another new user interface and unit tested good now with no further issues at this time.
Near San Antonio, TX 78232
Steven G.
Job Details: 05/20/2020
ICEMAKER (STANDA SCOTSMAN DCE33A-1SSD Checked ice maker found unit needs spinner and jets; ordrng 2 02-1840-00 (spray jet)s and 2 02-1841-00 (jet top)s and 2 A09543-000 (spinner jet)s
Near San Antonio, TX 78251
Colton B.
Job Details: 05/20/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue was a bad ice maker. Replaced ice maker to resolve issue.
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Received error codes F6E4 User Interface/Appliance Manager state status mismatch and F8E0 Low fan speed under speed.multiple times since 9May2020. This unit will need new control boards, possibly a new user interface and blower. Parts ordered.; ordrng 1 W11248652 (blower) and 1 W11261164 (cntrl-elec) and 1 W11261165 (cntrl-elec) and 1 W11428578 (CONSOLE)"
Near Live Oak, TX 78233
S. L.
Job Details: 05/20/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Found failed ice maker heater, ordered new ice maker from SSB set appt. for tomorrow.; ordrng 1 W10884390 (icemaker)"
Near San Antonio, TX 78232
Steven G.
Job Details: 05/20/2020
DRYER MAYTAG MED5630HC0 "Checked dryer found unit making vibration noise, removed dryer front and found lint in blower fins, cleaned checked vent everything is clear and goes straight outside, dryer is working properly now"
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/20/2020
COOKTOP GAS KITCHENAID KCGS550ESS01 The unit I worked on did not match this ticket however I verified with customer that this is the correct unit to be repaired. After checking voltage verified a faulty spark module. ; ordrng 1 WPW10475149 (module-spk)
Near Universal City, TX 78148
S. L.
Job Details: 05/20/2020
RANGE WHIRLPOOL WFE525S0HS1 DOP on servicebench 10/30/19 active and passive hinges failed replaced both installed door all operations normal advised of survey and paper
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/20/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR I contacted Samsung support and spoke to Eric reference#: 7003765055 who informed me that a service kit is needed to remedy this. It includes a new ice maker and heated drain line and one of two control boards. Service kit part #: DA82-02675A; ordrng 1 DA82-02675A (SERVICE KIT (ICE-MAKER))
Near Boerne, TX 78015
Douglas H.
Job Details: 05/20/2020
ICEMAKER (STANDA KITCHEN AID KUIC18NNZS0 "Unit not making ice. Found multiple issues. Primary issue was water level sensor not functioning, found issue to be corrosion on sensor and pump harness, then found RECIRC tube at top of EVAP not connected anymore, also found leak at filter housing. Quoted 529.78 for P&L. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W10863947 (TUBE) and 1 W11266112 (HOUSING ) and 1 WPW10485955 (PUMP HARNESS) and 1 WPW10485962 (WATER LEVEL SENSOR)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/20/2020
COOKTOP ELECTRIC JENNAIR JIC4536XS00 Swapped with proper cooktop. Issue resolved.
Near Boerne, TX 78006
Douglas H.
Job Details: 05/20/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Unit buy back. Customer had unit in garage. Picked unit and delivered whirlpool check to customer.
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/20/2020
WASHER MAYTAG MHW5630HC0 Repositioned washer.; schdld next appmnt for 5/20 WED !
Near San Antonio, TX 78254
Richard G.
Job Details: 05/20/2020
WASHER WHIRLPOOL WTW8500DC1 "Replaced console. Ran unit through automatic test. All steps passed. Started unit on normal cycle, all good. Tested to complete. Unit is good to go."
Near San Antonio, TX 78254
Richard G.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint is that the icemaker is not working. Verified issue. Replaced icemaker with truck stock. Tested to complete. Unit is good to go.; used 1 W10873791 (ICE MAKER) from stock
Near San Antonio, TX 78253
Richard G.
Job Details: 05/20/2020
DRYER WHIRLPOOL WED49STBW1 "Customer complaint is that unit is not heating. Changed element and thermal fuse with truck stock. No change. Need to order thermostats and thermal cutoff; ordrng 1 W10900067 (cutoff-tml) and 1 WP3977767 (thrmst-fix) and 1 WP8318268 (thermostat), used 1 279838 (ELEMENT), and 1 WP3392519 (FUSE) from stock"
Near San Antonio, TX 78254
Colton B.
Job Details: 05/20/2020
DRYER MAYTAG MEDB765FW0 "Issue was bad UI. Installed new UI to resolve issue. Unit tested good, no error codes."
Near San Antonio, TX 78253
Justin
Job Details: 05/20/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Replaced damaged motor fan and tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/20/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced front panel. Issue resolved.
Near San Antonio, TX 78251
Richard G.
Job Details: 05/20/2020
DRYER AMANA NED4655EW1 "Customer complaint is that the dryer has stopped tumbling. Verified issue, belt was shredded. Repaired with dryer repair kit from truck stock. Tested to complete. Unit is good to go.; used 1 4392065 (REPAIR-DRYER) from stock"
Near Schertz, TX 78108
S. L.
Job Details: 05/20/2020
WASHER MAYTAG MVWB765FW3 "Found F8E1 and inlet temp errors, ran diagnostics found hot water inlet not operating replaced inlet valve with truck stock ran diagnostics and checked for leaks no leaks all operations normal. Advised of survey and paper.; used 1 W11165546 (VALVE) from stock"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 05/20/2020
I-ENABLED DW MAYTAG MDB4949SHZ0 Dispenser letting rinse aid out at wrong time. Needs dispenser. ; ordrng 1 W10861000 (Dispenser)
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 05/20/2020
WASHER MAYTAG MVWC565FW0 "Checked washer found unit operating as designed, units drain hose was to 6in into drain pipe. Adjusted hose. Also found error code F0E2 over suds causing unit no to drain. Cleared debris from in between basket and tub tested washer unit is working as designed. Job complete."
Near Roanoke, VA 24019
Uriah B.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Cleared drain line as it was frozen over. Drains well now. Cleared the p trap as well. Found ice maker error E5. Need new icemaker. WPW10764668; ordrng 1 WPW10764668 (IM)
Near Salem, VA 24153
Uriah B.
Job Details: 05/20/2020
DRYER WHIRLPOOL WED8000DW4 After test cycle. Outlet thermistor 4.2Inlet thermistor. 11.6 Cx describing long dry times and wrinkles at end of cycle. Thermistors reading fine. Moisture sensor checked good. Auto test showed good power 120 on each, 240 good. Airflow in test also came out good. Cx to change out/clean venting well.If callback, order thermistors
Near Roanoke, VA 24015
Uriah B.
Job Details: 05/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Checked operation of the auger motor and bin arm. Solenoid checks fine. Noticed bridging between ice cubes. Requested customer reduce water flow to the refrigerator to attempt to reduce bridging between cubes. Two or three cubes connected together are getting jammed in the dispenser, even when dispensing cubed. Cx to observe.
Near Roanoke, VA 24018
Uriah B.
Job Details: 05/20/2020
OVEN WHIRLPOOL WOC75EC7HS00 Power outage fixed issue. If callback, pre-ID the following parts:W11033422. HarnessW11261165. Appliance manager W11110951 Microwave electric control. Will need Chris with me as well. May want to confirm cx willingness to pay diagnose, parts and labor before going out. Or she agrees to diagnose and another visit for install, per normal operation
Near Conway, AR 72034
Doug M.
Job Details: 05/20/2020
FREEZER WHIRLPOOL WRF767SDHZ01 "Inspected unit for freezer door gasket not sealing to cabinet,heated door gasket with hair dryer raised door an eighth inch ,gasket now sealing to cabinet,verified normal operation unit checks ok"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 05/18/2020
WASHER MAYTAG MVWB865GW0 replaced slider and lid latch. ran calibration and auto test. all checks ok. cleared codes.; used 1 w10734521 (slider) from stock
Near Cave Spring, VA 24018
Uriah B.
Job Details: 05/18/2020
WASHER MAYTAG MVWX655DW2 "Found F0e5 error. Checked suspension, checked wire harness connections. Checked operation. All checks ok."
Near Roanoke, VA 24015
Uriah B.
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Needs right refrigerator door gasket. ; ordrd 1 W10830274 (Gasket)
Near Vinton, VA 24179
Uriah B.
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Found wiring harnesses not connecting well. Intermittent power to the UI board. Needs freezer door. ; ordrng 1 LW11255360 (Left door)
Near Cloverdale, VA 24077
Uriah B.
Job Details: 05/18/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Found that the left door was not hitting the closing block. Needs shim on back right wheel. Cx to try to find shim.
Near Salem, VA 24153
Uriah B.
Job Details: 05/18/2020
DISHWASHER KITCHENAID KDFE104HPS0 Replaced pump and motor. Ran auto test cycle. All checks ok.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 05/18/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced both hinges. All checks ok.
Near Pulaski, VA 24301
Uriah B.
Job Details: 05/18/2020
RANGE WHIR n/a "re-wired the range receptacle with new. ; used 1 1234 (3-prong receptacle), and 1 hdyejh (3 prong pigtail) from stock"
Near San Antonio, TX 78244
S. L.
Job Details: 05/15/2020
DISHWASHER AMANA ADB1400AGB1 Called CXC for entitlement check since customer had no DOP paper work spoke to Andrea SR number unit not covered without DOP. This is same home i was at for range and there was roach problem that caused failure suspect same issue for dishwasher snapped photo of the dead bugs under unit advised customer hed be liable for service fee if he wants service customer declined.
Near Cibolo, TX 78108
S. L.
Job Details: 05/15/2020
DRYER WHIRLPOOL WED92HEFW1 "Tested exhaust temperatures removed panels vacuumed lint build up inside of cabinet and reassembled ran diagnostics checked operating thermostat and element, unit operating as designed ."
Near Atascosa, TX 78002
Jesus C.
Job Details: 05/15/2020
REFRIGERATOR MAYTAG MRT311FFFZ Removed doors. Switched brackets. Reversed doors. Tested unit. No further issues. Collected payment for service. Job complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 05/15/2020
OVEN ELECTRIC (S KITCHENAID KEBS109BSS01 Last visit found a faulty temperature probe jack. This visit swapped out with new parts to resolve issue. Unit tested good at this time. Collected parts and labor from customer.
Near Comfort, TX 78013
Tommy B.
Job Details: 05/15/2020
DISHWASHER MAYTAG MDB8989SHZ0 Last visit found faulty user interface and control. This visit swapped out with new parts to resolve issue. Unit tested good now with no further issues at this time.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 05/15/2020
WASHER MAYTAG MVWX600XW0 "In call ahead, customer had questions regarding service and parts and labor costs. She decided she would not like to proceed with repairs and would rather purchase a new unit. Customer to call back if she wishes to proceed with repairs."
Near Floresville, TX 78114
S. L.
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Removed ice maker replaced removed and replaced UI and control, plugged on and tested all operations normal."
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 05/15/2020
DRYER WHIRLPOOL n/a The issue is that the drum is not spinning. Found it should be the belt has slipped off of the pulley. Resolve issue by sliding the belt back over the motor. Collected service call and labor.
Near Bulverde, TX 78163
Jim G.
Job Details: 05/15/2020
RANGE WHIRLPOOL WFG320M0BS3 Updated temp calibration to correspond with actual temp. Issue resolved. Only found temp to off by 15 degrees.
Near Bulverde, TX 78163
Jim G.
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Verified E2 error (ice maker motor lost position) Icemaker however is working and has since appt made several batches of ice.
Near Converse, TX 78109
Steven G.
Job Details: 05/15/2020
RANGE AMANA AGR5330BAS3 "Checked range found clock not setting keeps flashing, replaced clock checked operation unit working normal now"
Near Bulverde, TX 78163
Jim G.
Job Details: 05/15/2020
DISHWASHER FRGIDAIRE 0 No serial or model was provided and not present on the machine itself. However the error code i30 was present on arrival. This indicated a pump/leak error wherein a leak was detected underneath the unit. Removed the water. Tightened all hoses. No leaks detected. Unit preformed has designed thereafter. Collected service fee.
Near Schertz, TX 78154
Steven G.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Checked refrigerator customer complaint is load noise when getting water through dispenser, replaced both water valves, still same noise advised customer this is normal sound, refrigerator is working properly"
Near San Antonio, TX 78245
Justin
Job Details: 05/15/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "F4E3, F7E1, replaced bad sump motor for unit. Tested to complete, all functions working correctly."
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/15/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Tested microwave. Found noise coming from venting. Found vent on microwave was loose causing noise issues. Repaired venting. No noise during testing. Unit is working properly. Job complete.
Near Floresville, TX 78114
S. L.
Job Details: 05/15/2020
RANGE SAMSUNG NX58K9500WGXAA Found burners light but right front flame height very high adjusted screw with no change ordered new valve and orfice for LP.; ordrng 1 DG96-00352A (ORFICE) and 1 DG94-00962A (VALVE)
Near San Antonio, TX 78216
Jim G.
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "New door is needed. The water fill tube for the icemaker is freezing over causing ice balls in the ice bin and ice maker tray. Please verify authorization of part and please let customer know when part is in.; ordrng 1 LW10728959 (dor-fip), states that autho needed"
Near San Antonio, TX 78259
Steven G.
Job Details: 05/15/2020
OVEN ELECTRIC (D WHIRLPOOL WFE320M0ES2 "Checked range found bake element not getting 220 volts broil element working properly, replaced bad control board checked operation unit working normal now"
Near San Antonio, TX 78254
Christian G.
Job Details: 05/15/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Issue stated by customer: dishwasher has bad/strange odor. Previously adjusted drain hose, ran through diagnostics and found no error codes. Unit was still giving off bad odor, replace sump and drain pump. When pulling out unit I saw there was no insulation and unit ran very loud, unit drain hose very dirty and missing a retainer clip. Advised customer to run cleaning cycle in the mean time to assist with cleaning out bad odor in unit. Unit tests good at this time. Ordering insulation, retainer and new clean drain hose.; ordrng 1 8269144A (drain hose) and 1 W11124383 (insulation) and 1 WPW10503548 (retainer)"
Near Kerrville, TX 78028
Douglas H.
Job Details: 05/15/2020
RANGE KITCHEN AID KDSS907XSP01 Last trip found faulty bake element. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/15/2020
WASHER MAYTAG MVWC565FW1 Customer stated that the issue is the unit is not spinning or completing cycles. Diagnostics revealed errors F7E1 F7E5. Ran calibration and unit would not complete along with automatic test cycle. Tachometer reading checks good. Ordering capacitor and actuator to resolve issue. Called techline spoke to Kevin. SR7727827089; ordrng 1 W10913953 (actuator) and 1 W11395618 (CAPACITOR)
Near San Antonio, TX 78245
Justin
Job Details: 05/15/2020
DISHWASHER AMANA ADB1400AGS1 "Running unit through diagnostics, unit passed all test. When over user and care guide. Adjusted rinse aid to max setting."
Near San Antonio, TX 78254
Richard G.
Job Details: 05/15/2020
COMPACTOR WHIRLPOOL GC900QPPB6 Replaced switches. Unit is now operating as designed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78238
Christian G.
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Issue stated by customer: ice maker had stopped making ice for a day. Also had some water on shelf. When I arrived unit had ice bucket full. Customer told me the ice maker had been working ever since her son had replaced the breaker. I informed her after the fridge was turned off to replace the breaker the unit could have over filled causing the water and the ice would have taken a bit to restart it’s cycle. No error codes from ice maker test, unit went through ice harvest and fill cycle just fine. No signs of leaking. Unit tests good at this time."
Near Canyon Lake, TX 78133
Jim G.
Job Details: 05/15/2020
ICEMAKER (STANDA KITCHENAID KUIC18PNZS0 Water reservoir is damaged. There is a sealed system leak and appears the compressor is not responsive. Collected service fee. ; ordrng 1 W11229574 (pan-water) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Near Helotes, TX 78023
Colton B.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Customer complaint was not being able to open the freezer door. Found issue to be ice under bin in freezer. Defrosted ice and drain tube to resolve issue.
Near San Antonio, TX 78254
Christian G.
Job Details: 05/15/2020
RANGE WHIRLPOOL WOS51EC0HS00 Issue stated by customer: unit powering on but customer said when they were baking they went to check their food and unit dropped from 375 to 360 degrees as soon as the door was opened. Informed customer temp loss is normal anytime the door is left open for a bit. Ordering temp sensor and re ordering wiring harness.; ordrng 1 W10859573 (sensor) and 1 W10881989 (harns-wire)
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint is frost in freezer and water on bottom of freezer. Water is coming from condensation dripping onto bottom liner. Could not find source of frost. Good seal on door. All fans working. Following service pointer for issue. Ordering service kit. ; ordrng 1 W10864519 (adapter)
Near San Antonio, TX 78253
Justin
Job Details: 05/15/2020
WASHER WHIRLPOOL WFW8620HW1 "Unit not going into diagnostics properly, display blanks out when trying to engage. Need to order console, and control board. ; ordrng 1 W11318755 (drawer) and 1 W11318817 (cntrl-elec DISPLAY ) and 1 W11352122 (CONTROL BOARD )"
Near Floresville, TX 78114
S. L.
Job Details: 05/15/2020
RANGE WHIRLPOOL WFE770H0FZ2 No heat on surface burners or oven only warm zone works Found bad L2 lug on terminal block replaced with truck stock tested all operations normal.; used 1 WPW10245259 (BLOCK-TERM) from stock
Near San Antonio, TX 78232
Steven G.
Job Details: 05/15/2020
ICEMAKER (STANDA KITCHENAID KUIC15PLXS3 "Checked icemaker found bad sump pump and drain pump, replaced parts checked operation unit working normal now"
Near San Antonio, TX 78222
Jesus C.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Tested unit. Found reservoir line is pinched. Will need to order new reservoir. ; ordrng 1 WPW10366790 (reservoir)
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/15/2020
WASHER WHIRLPOOL WTW4950HW1 Customer stated the issue is a grinding noise during spin. No errors revealed in diagnostics. Ran automatic test cycle and unit passed. Removed the top to inspect the interior. The noise emanating from the unit are standard noises that you will hear during spin and hesitation. No further issues at this time. Customer declined survey.
Near San Antonio, TX 78254
Richard G.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint is that the led modules in the freezer and refrigerator sections have gone out. Replaced led modules. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 05/15/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Oven keeps resetting time, need to replaced console and control board. Will then set up WiFi connection upon repair. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11428578 (CONSOLE )"
Near San Antonio, TX 78230
Steven G.
Job Details: 05/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked refrigerator found freezer not defrosting cleaned ice off of evaporator and replaced bad wiring kit checked operation unit working normal now
Near Floresville, TX 78114
S. L.
Job Details: 05/15/2020
DISHWASHER SAMSUNG DW80J3020US Removed unit replaced drain pump tested no leaks unit runs quiet all operations normal.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 05/15/2020
COOKTOP GAS JENNAIR n/a Customer stated unit not functioning properly. Upon arrival found unit functioning properly just left front burner had debris impeding gas flow. Removed debris to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc.
Near Bulverde, TX 78163
Jim G.
Job Details: 05/15/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HV Controls and display are failing. ; ordrng 1 W11333816 (LCD DISPLAY CONTROL) and 1 W11342846 (CONTROL)
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Last trip found clogged filter head. Replaced filter head and reservoir to resolve the issue. Unit not dispensing water properly. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78257
Colton B.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Issue was no cooling. Replaced door with the correct style of door and UI. UI on new door did not work. Tested connector, door was getting 120v while depressing door switch. Got open line reading on door wiring. New door is defective, ordering another one to resolve issue. Left old door off and screws behind kick plate. Unit is unplugged. Door is out of stock, not scheduling a return date. ; ordrng 1 LW11026355 (DOOR)"
Near Boerne, TX 78015
Douglas H.
Job Details: 05/15/2020
REFRIGERATOR SAMSUNG RF23HCEDTSR Customer stated unit deli drawer wouldn’t pull out. Found bottom of fridge with an ice layer. Found cause to be clogged drain line. Removed clogged and defrosted entire drain tube to resolve the issue. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78203
Jesus C.
Job Details: 05/15/2020
WASHER WHIRLPOOL WTW5000DW2 Unit is out of manufacturer warranty. Customer stated they have extended warranty with Lowe’s. Advised customer that we cannot work on unit with out dispatch and authorization from warranty company. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 05/15/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer complaint is that the unit is not heating up to the temperature it’s supposed to. Also states that the timer on the microwave will sometimes not run when set and will overheat the food. Determined bad controls. Ordering control and console.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Last tech found ceased compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Unit began cooling immediately upon testing. No further issues at this point.
Near San Antonio, TX 78230
Colton B.
Job Details: 05/15/2020
DRYER WHIRLPOOL WED5620HW1 "Customer complaint was no heat. Found coil on heating elements broken. Replaced element, unit testing good. ; used 1 WP3387747 (ELEMENT) from stock"
Near Medina, TX 78055
Justin
Job Details: 05/15/2020
DISHWASHER KITCHEN AID KDFE104HWH0 "Found inlet valve damaged, replaced and tested to complete. Repair covered by KQ805Q8MPL2.5."
Near San Antonio, TX 78254
Richard G.
Job Details: 05/15/2020
RANGE WHIRLPOOL WFE550S0HZ1 Customer complaint is that the door pops when opened and closed. Found unit to have faulty hinges. Ordering hinges.; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 Installed new control. Tested unit. No further issues. Job complete.
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/15/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Installed deflector. No further issues. Tested to complete.
Near San Antonio, TX 78218
Steven G.
Job Details: 05/15/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Checked refrigerator found freezer door bowing causing it to hit divider and not close smoothly, replaced freezer door checked operation unit working normal now"