Near San Antonio, TX 78239
Steven G.
Job Details: 03/25/2020
REFRIGERATOR MAYTAG MSD2641KEB "Checked refrigerator found unit not cooling, compressor is running my condenser line is cool, checked evaporator found cap tube cool to the unit has a freon leak advised customer cost, they will buy a new Refrigerator"
Near San Antonio, TX 78253
Justin
Job Details: 03/25/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS00 "Need to calibrate unit, unit also has a bad broil element. Unit is not cycling correctly. Need to order control board, and UI console ; ordrng 1 W10859573 (sensor) and 1 W11261165 (cntrl-elec) and 1 W11351998 (CONSOLE ) and 1 WPW10260252 (elmnt-brol)"
Near San Antonio, TX 78260
Richard G.
Job Details: 03/25/2020
RANGE WHIRLPOOL WFC150M0EW3 "Replaced control, bake element, and infinite switches. Tested to complete. Unit is good to go."
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Checked refrigerator ice maker found ice maker try bent causing popping noise. Replaced ice maker with truck stock ran harvest test no issues. No errors found during testing or operation. Job complete.; used 1 W10873791 (ICE MAKER) from stock
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/25/2020
WASHER WHIRLPOOL WTW7000DW0 "Tested washer. F5E2 error code. Lid lock not functioning replaced latch. Tested washer. No issues during testing. Unit is working properly. Collected payment for service fee, parts, and labor. Job complete."
Near Kirby, TX 78219
Steven G.
Job Details: 03/25/2020
DISHWASHER MAYTAG MDB7749AWQ2 Son of a gun is still leaking ; ordrng 1 8268433 (seal) and 1 W10082841 (spray arm) and 1 W10240137 (manifold)
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/25/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51ES4EB00 Replaced blower. Issue resolved.
Near Boerne, TX 78006
Douglas H.
Job Details: 03/25/2020
DISHWASHER SAMSUNG DW80M2020US Upon arrival customer stated unit still leaking. Inspected unit and found issue to be a damaged door seal. Ordering door seal to resolve the issue. ; ordrng 1 DD81-02216A (DOOR SEAL)
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/25/2020
RANGE WHIRLPOOL WFE505W0HB1 Tested range. Found terminal block damaged. Replaced block. Unit is working properly. Customer will need to have outlet checked by electrician. Job complete. ; used 1 WPW10245259 (BLOCK-TERM) from stock
Near San Antonio, TX 78209
Steven G.
Job Details: 03/25/2020
DRYER WHIRLPOOL LSE7806ACE "Checked dryer found bad support rollers, Idler pulley and belt, vacuumed unit and replaced parts ran unit everything checks ok."
Near San Antonio, TX 78250
Christian G.
Job Details: 03/25/2020
WASHER WHIRLPOOL WTW8040DW0 Issue stated by customer: Washer was purchased as a display. Unit ran fine for 2 cycles then unit displayed error code. Found multiple stored error codes. Cleared error codes and recalibrated unit. F5E3 F0E5 F5E2 F5E1 F6E2. Unit tested good after codes were cleared and recalibrated. Informed customer of survey.
Near San Antonio, TX 78247
Shawn W.
Job Details: 03/25/2020
DISHWASHER IKEA IDT930SAGX0 "Found that the unit filled, washed and drained in the normal, light, heavy and 1 hour cycle. Customer had thought that the Luke warm water she has been running might be the cause. I explained to her that the water temperature needs to be at 124 degrees F for the dish washer to operate and wash dishes as designed. I called SG to see if cooler water would cause any problems with the unit. He said no. I did find that the drain hose was not looped up and I adjusted it. There are no error codes. Provided customer with dishwasher tip hand outs. Fully operational. Job complete. Left survey."
Near Hill Country Village, TX 78232
Shawn W.
Job Details: 03/25/2020
RANGE AMANA AGR5330BAS3 Found a small amount of insulation or packing material sticking out of the joint of the oven liner. I removed and scrapped out the debris with no damage. Fully operational. Job complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 03/25/2020
WASHER MAYTAG MVWC465HW2 Not enough time to finish job. Rescheduling for 3/26 to complete job. Keeping part in van.; schdld next appmnt for 3/26 THU !
Near San Antonio, TX 78261
Jim G.
Job Details: 03/25/2020
RANGE KITCHENAID KDRS483VSS03 Switch membrane is damaged. UI might be affected. ; ordrng 1 WPW10116117 (swtch-memb) and 1 WPW10298120 (cntrl-elec)
Near San Antonio, TX 78256
Douglas H.
Job Details: 03/25/2020
DISHWASHER WHIRLPOOL WDTA50SAHN0 "Unit wouldn’t power on. Found that issue to be neutral wasn’t secured properly in the junction box. Secured neutral to resolve the issue. Upon inspecting unit also found seal under console to be sticking out, remove door panel to fix seal. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78257
Douglas H.
Job Details: 03/25/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Last trip found faulty electronic control and dispenser. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
Near Victoria, TX 77904
Michael
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed the dispenser pad, it’s now dispensing ice, it’s making ice, still not dispensing water, ordered dual valve to resolve issue. ; ordrng 1 WPW10341329 (water valve assy)"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/25/2020
WASHER WHIRLPOOL WTW7500GC2 "Confirmed diagnosis of faulty gear case. Replaced gear case to resolve the issue. New gear case didn’t have a slider in place, and old slider was damaged. Used truck stock slider to complete the job. Calibrated unit and ran auto testing to ensure proper functioning of unit. Unit is functioning as designed now with normal noise. No further issues at this point. Yes to survey and leave behind. ; used 1 W10734521 (SLIDER) from stock"
Near Boerne, TX 78006
Douglas H.
Job Details: 03/25/2020
DRYER MAYTAG MEDB765FC0 Customer stated previous tech left vent hose disconnected. Reconnected vent hose to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Corpus Christi, TX 78413
John L.
Job Details: 03/25/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 "Replaced board, ran diagnostics. No more codes, issue resolved."
Near Alice, TX 78332
Adam
Job Details: 03/25/2020
DRYER WHIRLPOOL WED8500DC4 Install components tested unit issue resolved.
Near Alice, TX 78332
Adam
Job Details: 03/25/2020
DRYER AMANA NED4655EW1 Install component tested unit issue resolved.
Near Corpus Christi, TX 78413
John L.
Job Details: 03/25/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Installed components, issue has been resolved."
Near Corpus Christi, TX 78411
Adam
Job Details: 03/25/2020
WASHER MAYTAG MHW6630HW0 Error code for lid lock failure as well as Valve failure. Customer complaint of unit leaking water from soap dispenser drawer. Replace soap assembly and valves as well as lid lock to resolve issue. Job will require two technicians is a stack unit. Job will also require authorization.; rqstng P&A on 1 W10804741 (latch) and 1 W10918521 (drawer) and 2 W10920133 (hose)s and 1 W10920135 (hose) and 1 W11036928 (valve) and 1 W11036930 (valve)
Near Corpus Christi, TX 78414
John L.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed board, damper is now opening and closing issue resolved."
Near Corpus Christi, TX 78412
John L.
Job Details: 03/25/2020
WASHER MAYTAG MVWB835DW5 "Installed components, issue resolved."
Near Alice, TX 78332
Adam
Job Details: 03/25/2020
WASHER AMANA NTW4516FW3 Inspection of unit shows power cord somehow chopped up mangled. Replace power cord and control board to resolve issue. After replacing power cord control board was nonresponsive. Issue resolved
Near Corpus Christi, TX 78418
John L.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Installed compressor, issue resolved."
Near Inez, TX 77968
Michael
Job Details: 03/25/2020
DRYER MAYTAG MEDB855DC "The dryer was making a screeching noise. Removed the front panel and drum, the idler pulley was froze up. Installed dryer kit from truck stock, put appliance back together, it’s no longer making the screeching noise and working normal.; used 1 4392067 (DRYER KIT) from stock"
Near Corpus Christi, TX 78415
Adam
Job Details: 03/25/2020
DISHWASHER AMANA ADB1400AGB1 Inspection of unit shows no error codes. Unit is washing and draining as it should. Customer had concerns with amount of water left in unit after dry cycle. Explain to customer and referred her back to owners manual for information regarding proper loading and soap distribution for the units. Issue resolved
Near Goliad, TX 77963
Michael
Job Details: 03/25/2020
DRYER AMANA NED5800HW0 "No power to the dryer. Removed cover to the terminal box and found the power cord was burned, removed power cord and replaced terminal. Removed front panel to confirm the fuse was good, put appliance back together and advised customer she would be responsible to get a qualified person to install new power cord, voltage is good at outlet"
Near Victoria, TX 77904
Michael
Job Details: 03/25/2020
REFRIGERATOR KITCHEN AID KSSC48QMS01 "Damper isn’t opening, ordered part, quoted customer for SC, P&L, customer paid SCF; ordrng 1 WP2221296 (air-baffle)"
Near Corpus Christi, TX 78414
Adam
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Install components tested unit issue resolved.
Near Victoria, TX 77905
Michael
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Emergency came up at home, rescheduled customer ; schdld next appmnt for 3/25 WED !"
Near Salem, VA 24153
Uriah B.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW01 Crack in the ice bin. Needs ice bin. ; ordrng 1 W11185686 (ice-contnr)
Near Victoria, TX 77905
John L.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Installed compressor, issue resolved."
Near Refugio, TX 78377
John L.
Job Details: 03/25/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Ran diagnostics, got an F2E1 stuck button. Replaced console, no code after. Issue resolved"
Near Victoria, TX 77905
Michael
Job Details: 03/25/2020
WASHER MAYTAG MVWB835DW4 "F5E1, cleared error and tested the lid lock, it’s working properly. Calibrated and performed a diagnostics test, it wouldn’t go past step 14. The appliance is plugged into an adapter that is plug into a 2 prong outlet. Unplugged the appliance and tested the adapter, not getting the correct voltage, bad adapter, good voltage at outlet. Plugged an extension cord into a wall outlet in the house and plugged the appliance in, ran a diagnostics test twice, completed with no issues or error codes. Advised the customer to have a qualified person install the correct wall outlet for the appliance, the appliance is working normal"
Near Meyersville, TX 77974
Michael
Job Details: 03/25/2020
WASHER AMANA NTW4516FW3 "F8E1, F7E5, cleared error codes and tested the inlet valve, not getting hot water. Checked pressure at the faucet, no pressure at hot water decent pressure on cold, no obstruction on inlet valve, customer said it’s not tied in yet to WH, shut valve off. Put hoses back in place, calibrated and performed a diagnostics test, completed with no issues or error codes. The customer asked if she could start a wash, the pressure was fluctuating when filling. This is a new water well, advised would need to have pressures checked for water well. The appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 03/25/2020
WASHER WHIRLPOOL WFW5620HW0 "Control panel was locked per customer, unable to unlock. I was able to power appliance on, it was not on control lock, no error codes, tested the control lock, is working normal. Performed a diagnostics test, completed with no issues or error codes. Ran a quick wash, the appliance completed with no issues."
Near Roanoke, VA 24018
Uriah B.
Job Details: 03/25/2020
DRYER MAYTAG MEDC215EW1 Found hair clip stuck in the felt liner. Removed clip. All checks ok. Did not replace roller support or repair kit.
Near Christiansburg, VA 24073
Chris S.
Job Details: 03/25/2020
WASHER WHIRLPOOL WFW75HEFW0 The washer is starting to randomly shut down or not respond correctly. ; ordrng 1 W10911021 (panel-cntl) and 1 W11201274 (cntrl-elec)
Near Wytheville, VA 24382
Chris S.
Job Details: 03/25/2020
WASHER MAYTAG MHW5630HC0 "I installed the control board,switch and hose. Checked operation."
Near Wytheville, VA 24382
Chris S.
Job Details: 03/25/2020
RANGE WHIRLPOOL WFE320M0ES2 I installed the control board and checked operations. All operations checked ok.
Near Riner, VA 24149
Chris S.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 The gaskets are splitting again. We will replace both. ; rqstng P&A on 2 W10830055 (gasket-fip)s
Near Roanoke, VA 24012
Uriah B.
Job Details: 03/25/2020
DRYER MAYTAG MED215EW1 Miswired at terminal block. Corrected.
Near Blacksburg, VA 24060
Chris S.
Job Details: 03/25/2020
WASHER WHIRLPOOL MVWC465HW2 "I iinstalled the valve,pulley and belt. I checked operation. All operations check ok."
Near Blacksburg, VA 24060
Chris S.
Job Details: 03/25/2020
DRYER WHIRLPOOL WED4815EW1 The blower wheel had come off and wasn’t spinning with the motor. I reinstalled the blower wheel and checked operation. All operations check ok.
Near Little Rock, AR 72207
Colton B.
Job Details: 03/25/2020
COMPACTOR KITCHENAID n/a Issue is that ram is stuck at the bottom. Finding issue to be a broken direction switch. Ordering a new one and returning. Customer states that home builders will pay for repair.; ordrng 1 WP777811 (SWITCH DIR)
Near Jacksonville, AR 72076
Doug M.
Job Details: 03/25/2020
DRYER MAYTAG MEDB835DW4 "Inspected unit for drum not turning,found belt is broken,diagnosed to drive belt; ordrng 1 W11162091 (belt)"
Near Pulaski, VA 24301
Chris S.
Job Details: 03/25/2020
DRYER WHIRLPOOL WED4815EW1 The dryer is heating correctly. I advised the customer to have the vent cleaned I adjusted the door catch as it was difficult to close the door.
Near Vilonia, AR 72173
Doug M.
Job Details: 03/25/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 "Inspected unit for not cooling correctly in fresh food section, tested temps,found average product temperature in fresh food section 44 degrees,freezer 8.6,performed service diagnostics found compressor would stay running through test,called tech line (bruce) said to replace control kit,and defrost thermostat on fresh food evaporator,#772744614; ordrng 1 W10862400 (cntrl-elec) and 1 WPW10277799 (harns-wire)"
Near Little Rock, AR 72204
Colton B.
Job Details: 03/25/2020
WASHER AMANA NTW4516FW3 Issue was oil under washing machine. Finding issue to be a bad gearcase. Ordering new gearcase to resolve issue. ; ordrng 1 W11255272 (GEARCASE )
Near Little Rock, AR 72206
Colton B.
Job Details: 03/25/2020
N/A N/A WTW4800XQ2 Issue is off balance load. Suspension and springs checked good. Spun unit multiple times and it spun well. Could not find any issues at this time. Talked to customer about proper loading. Customer said unit is under warranty with American Home Shield.
Near Little Rock, AR 72212
Colton B.
Job Details: 03/25/2020
WASHER MAYTAG MVWC465HW2 "Customer complaint is that unit will not advance cycle in the bulky items setting. No error codes were found. Noticed that hot water had much lower pressure than cold water. Checked valve and found brown substance on filter. Cleaned filter, hot water pressure is now better. Started bulky load, unit filled but completely dropped power when switching to wash. Ordering new control to resolve issue. Recommending customer get with a plumber and replacing valve as well. ; ordrng 1 W11210459 (VALVE) and 1 W11249158 (CONTROL)"
Near North Little Rock, AR 72114
Colton B.
Job Details: 03/25/2020
WASHER MAYTAG MHW6630HC0 "Issue was a buggy control panel. Replaced control panel, unit tested good."
Near Maumelle, AR 72113
Doug M.
Job Details: 03/25/2020
DRYER WHIRLPOOL WED5300SQ0 "Inspected unit for not starting,tested incoming voltage checked ok,,tested thermal fuse found fuse to shorted not allowing unit to start,replaced fuse tested unit operation checks ok ; used 1 WP3392519 (FUSE) from stock"
Near Spring Branch, TX 78070
Jim G.
Job Details: 03/24/2020
DISHWASHER JENN-AIR JDTSS244GP0 Clip is damaged and partially missing. ; ordrng 1 W10919676 (clip)
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/24/2020
WASHER MAYTAG MHW5630HC0 "Found unit flashing FL Lo when I arrived. Could not open door, door lock stuck closed. Powered off. Conducted diagnostics and received error code F8 E1 valve failure and F5 E2 Lock Failure. Checked valve under quick test and valves were working but will replace due to current failure. Unit is having problems prompting into diagnostics and the switch to the door lock became stuck closed intermittently. I will replace both the door lock and the ACU. ; ordrng 1 W10804741 (latch) and 1 W11036928 (valve) and 1 W11036930 (valve) and 1 W11329040 (cntrl-elec)"
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 03/24/2020
RANGE AMANA AGR5330BAS3 Replaced control board oven valve and igniter with no change to unit spoke to techline. With tech lines assistant found oven igniter not receiving proper amp draw ordering new igniter.; ordrng 1 W10914411 (igntr-oven)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Issue stated by customer: refrigerator not cooling properly. Water leaking from water filter section. Found refrigerator door not even with freezer section, adjusted to ensure good seal. Also found baffle motor running loudly and not responding to diagnostic controls. Part was protruding. Ordering diffuser and cover to resolve issue. Found air in water line, bled lines to address leaking issues. ; ordrng 1 W11164593 (diffuser) and 1 WPW10457601 (support)"
Near Converse, TX 78109
Steven G.
Job Details: 03/24/2020
RANGE AMANA AER6303MFB2 Checked range found F1 E0 fault code bad control ordered; ordrng 1 W11204487 (CONTROL )
Near Mico, TX 78056
Justin
Job Details: 03/24/2020
REFRIGERATOR JENN-AIR JF42SSFXDA00 "Door interior is gray again, calling marcone to assist. Spoke with Paul from Marcone he is going to look into fixing this issue. Said we might need to order the left door and switch the interior color to gray if he can’t find the white interior. ; ordrng 1 W10223582 (dor-fip)"
Near Lakehills, TX 78063
Justin
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Found freezer light out, need to order rail mullion and led supply board. Need 2 LED module lights. ; rqstng P&A on 1 W10698202 (rail-mulln) and 1 W10830288 (cntrl-elec) and 1 W11205083 (module) and 1 W11205083 (module)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/24/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer while running diagnostics test 12 unit turned off. Re entered 3 times shut off 2 more times. Ordering control board to resolve issue. ; ordrng 1 W11329112 (cntrl-elec)
Near San Antonio, TX 78229
Jesus C.
Job Details: 03/24/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Clerk not available. Need to reschedule. ; schdld next appmnt for 3/25 WED !
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 03/24/2020
RANGE AMANA AGR5330BAS Checked range found igniter on front left not sparking. Ordering surface igniter to resolve issue.; ordrng 1 W10209656 (igntr-surf)
Near San Antonio, TX 78259
Shawn W.
Job Details: 03/24/2020
COOKTOP ELECTRIC WHIRLPOOL G7CE3034XB00 "Was getting no resistance on the light but would get a voltage drop under load. I put in a new infinite switch but it did not fix the problem. The tech sheet is only a wiring diagram and does not provide resistance oration. Talked with Nik then spoke with Steve at Tech-Line. He explained that I need to carefully check each switch between L1 and P to locate closed switch then disconnect and check resistance. I have ordered all switch’s as well as the light harness. I explained to the customer that we will only need to replace 1 switch in most cases. ; ordrng 1 7403P755-60 (switch,infinite (rf)) and 1 W10244639 (infinite switch) and 1 W10257163 (harns-wire) and 1 W10326246 (switch,infinite (lf)) and 1 WP74007840 (switch- in)"
Near Hollywood Park, TX 78232
Jim G.
Job Details: 03/24/2020
WASHER MAYTAG MHW8200FW0 Lid lock assembly harness was loose. Fastened the harness. Issue resolved.
Near Bandera, TX 78003
Justin
Job Details: 03/24/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG Spoke with customer about appointment. She is going to plug in her other fridge so she can move the food over. Also said her husband wasn’t feeling well so we moved the date to next Monday. ; schdld next appmnt for 3/30 MON !
Near San Antonio, TX 78261
Jim G.
Job Details: 03/24/2020
VENTHOODS UNKNOWN WVU37UC0FS0 Customer says issue has been resolved.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Checked refrigerator customer stated there was ice build up prior to visit. Ordering evap motor which includes defrost thermostat and thermistor to resolve issue.collected service call fee.; ordrng 1 W11039078 (motor-evap)
Near Helotes, TX 78023
Richard G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00 New door came with the holes for the door handle drilled in the wrong location. Need to order a new door.; ordrng 1 W10862411 (dor-fip)
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/24/2020
WASHER MAYTAG MVWB835DW "Found that the customer had a good cycle the first time then experienced a loud noise during spin on the left side. The client has a drain pan. The installers from Lowe’s did not raise the feet high enough. There is a service pointer which shows that the feet need to be raised up 3.5 turns to keep the motor rotor from touching the drain pan, especially during heavy loads. I raised the feet, balanced it. Pushed down on agitator to make sure that the rotor was not touching the bottom. Conducted calibration. Fully operational. Job complete."
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Replaced control board on refrigerator unit began cooling. No issues to report at this time. Job complete.
Near Bandera, TX 78003
Justin
Job Details: 03/24/2020
REFRIGERATOR KITCHEN AID KFIS20XVMS10 "Calling techline to assist, unit is not draining properly again. Ed is assisting, suggestions is to add aluminum kit that attaches to coil and sticks down inside drain port. Reference number 7727435497. Charging for 2nd appliance. Collected 165.00; ordrng 1 819043 (heat-probe)"
Near San Antonio, TX 78232
Steven G.
Job Details: 03/24/2020
DISHWASHER MAYTAG MDB4949SDZ0 "Checked dishwasher found bad water valve, replaced water valve checked operation unit working normal now ; used 1 wpw10327249 (VALVE INLET) from stock"
Near Helotes, TX 78023
Richard G.
Job Details: 03/24/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Customer is receiving F8E0 upper cooling fan speed, but is also stating the unit will not turn off sometimes and needs to be unplugged and plugged back in. Verified issue to be with the fan and control. Customer states the unit will work when the unit is unplugged and plugged back in but the issue keeps returning. Rescheduling blower and ordering UI and control.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 03/24/2020
RANGE WHIRLPOOL WFG320M0BW2 "Replaced control board, oven igniter, light socket and light bulb, tested range good bake good heating, no issues with light in oven. No error codes found during testing. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 03/24/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 Replaced supports and used touch up paint on the areas with bare metal showing. Tested to complete. Unit is good to go. Spoke with customer about survey.
Near San Antonio, TX 78254
Richard G.
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW8500DC5 "Customer complaint is that the water is barely trickling out of the valves. Entered diagnostics and found error codes F0E3 overload, F3E2 inlet water temperature fault, F7E0 loss of power, F8E1 long fill, F2E1 UI stuck button. Cleared error codes and changed inlet valve. Ran unit through automatic test. All steps passed. Tested to complete. Unit is good to go. Spoke with customer about survey."
Near San Antonio, TX 78260
Jim G.
Job Details: 03/24/2020
WASHER MAYTAG MVWB955FW1 Veirifieid proper function. Issue resolved. Cleared errors. Cleared pressure sensor line. According to techline spoke to Robert SR# 7727434995
Near San Antonio, TX 78260
Jim G.
Job Details: 03/24/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced console. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 03/24/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 No errors. Verified proper function in service tests. No further issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 03/24/2020
ICEMAKER (STANDA KITCHEN AID KUID508ESS2 Checked ice maker while in diagnostics ice maker shut off. When power came back to ice maker went into diagnostics with same issue. Found kink at thermistor wire ordering control board and thermistor to resolve issue.; ordrng 1 W10485960 (cntrl-elec) and 1 W10511923 (thermistor)
Near San Antonio, TX 78228
Jesus C.
Job Details: 03/24/2020
WASHER WHIRLPOOL WFW5620HW0 Unit is one month past goods issue date warranty. Customer has no proof of purchase. Called CXC to get authorization. Will not provide authorization for unit. Advised customer that we will have to charge for visit. Customer will contact whirlpool. Job Complete.
Near San Antonio, TX 78230
Jim G.
Job Details: 03/24/2020
OVEN ELECTRIC (D KITCHENAID KODC304ESS00 Ordered incorrect parts. Will return with correct parts. ; ordrng 1 W10745723 (conversion element) and 1 WPW10721210 (cntrl-elec)
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/24/2020
RANGE KITCHENAID KDRS483VSS04 Found the unit displaying F2E1 error code for stuck key. I cleaned off the display with disinfectant wipes and the error code went away. Entered diagnostics and error code did not return. Disconnected power to range according to service procedures. Waited 1 minute and error code did not returned. I have found that these User Interfaces are very sensitive and will stick a key with debris or moisture residue dryer on. I briefed client on proper cleaning of the UI. All burners operating as designed and both oven came up to temperature. Fully operational. Job complete.
Near Helotes, TX 78023
Richard G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Customer complaint is that the freezer section was not cooling well and there was a loud noise coming from the back of the unit. Determined the evaporator fan motor has gone out. Need to order evaporator motor with thermistor. Evaporator repair labor and parts is covered under extended warranty.; ordrng 1 W11087438 (motor-evap)
Near San Antonio, TX 78254
Christian G.
Job Details: 03/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Issue stated by customer: fridge section is not cooling properly. Found unit vents clogged up. Unit started cooling a bit, put unit into diagnostic mode and found scroll fan barley spinning. Ordering fan assembly and control to resolve issue.; ordrng 1 W10797301 (cntrl-elec) and 1 W11098695 (fan-scroll) and 1 WPW10226427 (cntrl-elec)"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 03/24/2020
DRYER AMANA NED4655EW1 Checked dryer found rear drum seal not installed. Reinstalled seal no abnormal noise heard. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW Complaint of no cool. Ordering control box and start device.; ordrng 1 W11092533 (start-dev) and 1 W11353813 (CONTROL BOX)
Near San Antonio, TX 78253
Richard G.
Job Details: 03/24/2020
FREEZER MAYTAG MZC31T15DW01 "Customer states the unit is no longer freezing. Unit had no power. Breaker upstairs was tripped, likely due to the bad socket. Replaced socket and tested unit. Unit is good to go. Spoke with customer about survey."
Near Castroville, TX 78009
Justin
Job Details: 03/24/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 "Calling techline to document CPS findings. Dave is assisting, W11246817 would need to be replaced again. Techline Insisted to have customer call customer relations. Customer is going to email dispatch the CPS findings. ; ordrng 1 W11246817 (valve-brnr)"
Near San Antonio, TX 78217
Steven G.
Job Details: 03/24/2020
DISHWASHER MAYTAG MDB4949SHW1 "Checked dishwasher found door not closing correctly, adjusted legs after running dishwasher found suds cleaned dishwasher and adjusted drain hose everything checks ok"
Near San Antonio, TX 78253
Justin
Job Details: 03/24/2020
WASHER MAYTAG MVWB835DW4 Replaced cap and missing pieces for suspension. Unit is good to go.
Near San Antonio, TX 78227
Jesus C.
Job Details: 03/24/2020
WASHER WHIRLPOOL WTW5000DW3 Complaint is that washer will not agitate during wash portion and will make clicking noises. Tested washer. No stored error codes. Good agitate. Good spin. Good lid lock. Called tech line. Sr 7727434172. Can’t duplicate issue. Do not suggest repairs at this time. Job complete.
Near San Antonio, TX 78253
Justin
Job Details: 03/24/2020
COOKTOP GAS WHIRLPOOL WCG97US6DS00 Need different conversion kit for this unit. Order correct one. ; ordrng 1 W10853432 (spud-orfce)
Near San Antonio, TX 78211
Steven G.
Job Details: 03/24/2020
REFRIGERATOR WHIRLPOOL WRT148FZDW00 Checked refrigerator found unit has a leak bit detector goes off at freezer evaporator and at condenser ordering condenser and tubing and going back next week ; ordrng 1 W10633575 (condenser) and 1 W10633584 (tube)