We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bulverde, TX 78163
Jim G.
Job Details: 09/16/2021
I was able to verify that the machine was not agitating properly after conferring with techline Steve SR# 7731761662 advised me to replace the agitator cam assembly. I confirmed that was I fact at fault as well. ; schdld next appmnt for 10/5 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Elmendorf, TX 78112
Chris S.
Job Details: 09/16/2021
Customer stated the washer was not clean and close properly and leave and close down. Got motor fault error code, ordering motor capacitor shifter and control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/16/2021
Tested unit. Found ice maker not going into harvest. Need ice maker.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 09/16/2021
Explain unit is working perfectly fine after the last repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78228
Jesus C.
Job Details: 09/16/2021
Ice maker is working properly at this time. Job complete.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS2
Near San Antonio, TX 78253
Sebastian
Job Details: 09/16/2021
The microwave is sparking up at the wave guide cover unit appears to be heating. Ordering wave guide. Explain to customer that if unit is still sparking after the wave guide change that we may need to actually dismount the unit and replace the magnetron circuit to resolve the issue.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Customer already had repair done on the 9th of September. Call customer and they do not need service dryer still working after repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is ice clumping in ice bin. Finding issue to be a weak fill on ice make causing some water to miss the ice maker. Ordering new control, valve and ice maker to resolve issue. Will call customer when parts come in.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near San Antonio, TX 78212
Jesus C.
Job Details: 09/16/2021
Tested unit. Error does 81. 01. 05. Called tech line. Sr 7731761592. Will need to pull unit to verify drain hose installation. Will need second tech to help pull unit. ; schdld next appmnt for 10/1 FRI !
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDB00
Near San Antonio, TX 78209
Jesus C.
Job Details: 09/16/2021
Tested unit. Found bad emitter and receiver boards. Found bad UI. Wiring to auger motor is damaged. Harness is built into door and cannot be replaced. Customer does not want to continue repairs. Collected service fee. Job complete.
We serviced a
LG REFRIGERATOR
Model LFX31925ST.ASTCNA0
Near Schertz, TX 78154
Zachary
Job Details: 09/16/2021
Explained to customer that installing PCB would be next step to eliminate and then UI would follow if problem still persists. Really no guarantee that it will fix frosting issue on freezer evaporator. Refrigerator was still cooling fine but fan is loud. Customer opted for no additional service in the meantime. He will call if issue gets worse and cooling issues become prevalent before 90 service call warranty expires. Did not collect any additional money.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is no ice production. Finding issue to be the water level sensor in recirculating pump is faulty. Have to order a new recirculating pump for unit. Part is out of stock, no return date set. Will call customer when part comes in.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/16/2021
Replaced icemaker. Issue resolved. Collected payment and service fee.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is very little flow coming from water dispenser. When changing filter the filter head continuously squirted water. Ordering new filter head and reservoir to resolve issue. Will call customer when part comes in.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is unit is still getting too hot. Finding heating element shorted to ground. Also getting an OL reading on height limit thermostat and thermal cutoff.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78261
Zachary
Job Details: 09/16/2021
No activity from dishwasher, at first thought it was UI control because power was coming from control board when testing. Found proper voltage going to main control. Installed new UI control with no change. Confirming main control is needed to resolve issue and test further. Rescheduling sump & motor assembly just in case.; eml tckt failed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7959SHZ1
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Customer stated the dishwasher would work sometimes and then not work and then work again. Found it should be faulty control and UI bored.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78218
Zachary
Job Details: 09/16/2021
Found thermostat on outtake bad causing dryer not to heat. This is a specialty thermostat that was hardly used and not part of prescreened parts for standard dryer fix kits. Ordering and returning as follows.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bulverde, TX 78163
Jim G.
Job Details: 09/16/2021
I was able to verify that the machine was not agitating properly after conferring with techline Steve SR# 7731761662 advised me to replace the agitator cam assembly. I confirmed that was I fact at fault as well. ; schdld next appmnt for 10/5 TUE !
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78218
Zachary
Job Details: 09/16/2021
Unit was in warranty according to entitlements. Checked dryer, issue is taking multiple cycles to dry. Checked and had proper voltage going to dryer. Went to start testing sensors and thermostats. Took vent hose off and it had about a gallon of water in hose causing an air restriction. Cleared water and tested dryer and all sensors. It is now working as designed. Customer is going to contact builder to replace vent on roof. Rain water has been running down vertical vent to cause issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Replaced control board, UI board, start device, and power cord harness. Tested unit everything working properly.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS6
Near Converse, TX 78109
Zachary
Job Details: 09/16/2021
Went to replace microcomputer to resolve light issue. Found input at P4 not on new board. Called Marcone and did parts research. Turns out this is new design on board through service pointer if you back out the engineering codes on service matters. It eliminates a thermistor that is no longer necessary. Tested OTR MW and it is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Converse, TX 78109
Zachary
Job Details: 09/16/2021
Checked refrigerator, issues is ice maker not making ice. Opened up and found ice maker stuck with ice clumps surrounding it preventing it from doing its job. Found issue to be from warm air in gap on side of auger cover. Siliconed gap and replaced ice maker. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Converse, TX 78109
Zachary
Job Details: 09/16/2021
Has 1 year additional ELW warranty, check entitlements. Found door gasket torn. Replaced gasket and tested dryer. Everything is working properly. Dryer is now working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HC1
Near Boerne, TX 78006
Douglas H.
Job Details: 09/16/2021
Upon arrival customer stated unit was not spinning. After diagnosis found issue to be a faulty motor. Ordering the new motor and rescheduled for soonest availability.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/16/2021
Tested unit. Oversuds error code. No other issues during testing. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ05
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Customer said the icemaker stopped working then this morning it started making ice again. Found issue to be faulty control board and icemaker.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Bulverde, TX 78163
Jim G.
Job Details: 09/16/2021
Replaced harness. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near San Antonio, TX 78257
Colton B.
Job Details: 09/16/2021
Issue is noisy dryer. Do not want to run call without a motor. Ordering a motor before going out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near San Antonio, TX 78250
Sebastian
Job Details: 09/16/2021
Sr 7731761678 does not have a package that includes an icemaker not sure why icemaker is added checked in the back of the unit found no evidence of standing water or gnats in the back of the unit gnats or fruit flies are getting in from the front somehow gasket is making an airtight seal and there is no evidence of frosting that would indicate a gap in the gasket in the refrigerator call tech line on issue they explained that those have to be fruit flies in the customer needs to investigate where they might have some fruit thats attracting them confirmed with tech line at the unit itself will not cause for flies
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78254
Colton B.
Job Details: 09/16/2021
Finding issue to be a leaking dispenser. Ordering new dispenser and returning.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Helotes, TX 78023
Colton B.
Job Details: 09/16/2021
Issue was intermittent burner operation. Replaced switch, unit tested good. Whirlpool sent parts to customer .
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Bulverde, TX 78163
Sebastian
Job Details: 09/16/2021
Looks like the job is already been completed by another technician I believe 02 Jim. returning parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78249
Colton B.
Job Details: 09/16/2021
Issue was unit not quite getting cold enough in the refrigerator. Found that start device was not starting compressor every time. Replaced start device, compressor started immediately. Believe that start device was the culprit. Unit tested good, customer will monitor temps. Purchase date on file as well as serial number indicates unit in warranty. ; used 1 8201786 (START DEVICE) from stock
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near San Antonio, TX 78232
Sebastian
Job Details: 09/16/2021
Found that the door seems to be bent at the bottom got a second opinion through supervisor via showing them picture it appears that the door must be damaged ordering gasket and/or along with badge can verify new door next to present door to see if there is damage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Poth, TX 78147
Chris S.
Job Details: 09/16/2021
Replaced door hinge tested unit everything working as designed. Yes to survey.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS01
Near Boerne, TX 78006
Douglas H.
Job Details: 09/16/2021
Upon arrival customer stated unit was clumping the ice and not allowing it to dispense. After inspection found a faulty fill tube that was partially frozen.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/16/2021
Last tech found a faulty compressor. Replaced faulty compressor with new compressor. Ensured there were no leaks. Advised customer of 24 proper cool down period as unit was already cold. Unit functioning as designed with normal noise no further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/16/2021
Last trip found faulty electronic control and switch harness and bulb. Replaced all parts. Issue still persists inspected unit further to find physical damage to microwave frame. A slight bulge pushing outward towards the door. Contacted techline to report findings. Spoke with Joel. Explained the situation. He advised due to frame damage, deemed unit unrepairable. Sr 7731759460
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 09/16/2021
Screen does not fit the sump. Otherwise no other issues.
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78217
Jim G.
Job Details: 09/16/2021
JR SR# 7731757799 advised to check for damage to back panel and if there are no issues then replace defrost sensor.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78217
Jim G.
Job Details: 09/16/2021
I have confirmed that the cooktop is cracked at the lower right corner. I contacted technical support and spoke to JR SR# 7731757376 who indicated that the gasket must be installed all the way to the edge. I will order extra gasket as a precaution to ensure this doesnt happen again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78201
Sebastian
Job Details: 09/16/2021
Found that evaporator was completely frozen up a very large amount of ice to quail wild melted out determine if the fan was good but by metal it went bad replaced whole evaporator harness and melted out unit good to go
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78254
Colton B.
Job Details: 09/16/2021
Issue is drum not spinning and burning smell. Found a broken belt on unit. Previous tech replaced motor and belt. A lot of damage on the backside of the belt, which makes me think its an issue with the pulley. Ordering dryer repair kit for new pulley and rollers as well as rescheduling the parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/16/2021
Our customer is having a problem with the water dispense. It comes out at a trickle. I removed the water filter and the water dispensed well. We will need a new water filter housing. The water pressure was slightly high but not enough to prevent water dispense. Im ordering a dual water valve as a contingency. Replace water filter housing and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/16/2021
Our customers refrigerator is warm in the RC but cold in the FC. I found extreme frosting and icing up in the freezer by both the front and back wall. The drain pan was frozen over and all three vents from the FC to the RC were blocked with ice preventing air flow of cold air into the RC. I ran diagnostics service cycle and all loads were functioning as designed. I defrosted the ice and soaked up all the water. I could only probe down about 3/4 of an inch and it was not ice. I did my best to defrost internally any possible ice blockage. I removed the back compartment and removed the drain line. I probed up with my weed eater wire. There was no moisture on the end and it was not exiting by the drain pan. I contacted Travis, Senior Technician at Whirlpool Tech Line and conveyed my concerns that we likely have a collapsed or shifter drain line. He as deemed this Non-repairable. I expressed my concerns that this problem might have been evolved during the manufacture warranty time but not properly identified. He instructed me to refer our customer to Whirlpool customer service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/16/2021
I replaced the removable stops. Tested the rack by opening and closing. During my tests it did not come off.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78247
Shawn W.
Job Details: 09/16/2021
I replaced the LED control and leveled the refrigerator. Unit is now fully functional.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model G7CE3034XB00
Near San Antonio, TX 78233
Chris S.
Job Details: 09/16/2021
Replaced switch, knob, fuse and power cord. Tested unit everything working had customer watch me test unit he was happy with repair.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Converse, TX 78109
Chris S.
Job Details: 09/16/2021
Replaced led module everything working as designed.
We serviced a
WHIRLPOOL RANGE
Model KOCE500EBS06
Near Corpus Christi, TX 78404
Michael
Job Details: 09/16/2021
The trim slides were not put back in place. Removed the 4 screws and pulled the appliance out enough to put the trim sides back in, pushed the appliance back and put the screws back in, the appliance is working normal
We serviced a
JENN-AIR OVEN
Model JJW3830DS00
Near Corpus Christi, TX 78404
Jim
Job Details: 09/16/2021
Install new front panel on stand alone oven. Test good. Set up to customer specs.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78410
Jim
Job Details: 09/16/2021
Customer states that dryer has no heat. Put dryer in timed dry and run for 45 seconds to check heat. Dryer has heat. Pull dryer out and check exhaust hose. Hose has two 90 degree turns in it. Counsel customer on bends and air flow problems. No parts needed.
We serviced a
KITCHENAID ICEMAKER
Model KUID308ESS1
Near Robstown, TX 78380
Jim
Job Details: 09/16/2021
Customer states that evaporator was replaced and tech said to check on Monday for ice. Customer checked on Sunday, no ice, water on floor, and inside was hot. Plug unit back in and try to get into troubleshooting mode. Call TechLine, speak to Austin. After fixing tripped breaker, put into troubleshooting mode. TechLine says that pressures need to be retaken, sealed system is still not working. Suggest getting running and idle pressures.
We serviced a
MAYTAG DRYER
Model MEDB835DC
Near Robstown, TX 78380
Jim
Job Details: 09/16/2021
Customer states that dryer is making loud noises about 10 minutes into cycle. Place machine in sanitize cycle and run. No noise made for 10 minutes. After 15 minutes, noise began, sounds like a plastic piece hitting metal. Stop dryer, breakdown parts to investigate. Find blower fan broken and rubbing against housing. Replace fan wheel from truck stock.Test dryer, working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Corpus Christi, TX 78411
Michael
Job Details: 09/16/2021
Installed outlet housing, grill outlet and the lint duct. The lint screen is working normal no reason for the new one, the appliance is working normal
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78254
Sebastian
Job Details: 09/15/2021
Found out the terminal block was melted at one wire replaced with kit tested unit got to go only one wire needed to be repaired via kit the other two block holders were in good condition and were transferred over to the new terminal block
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Schertz, TX 78154
Zachary
Job Details: 09/15/2021
Checked washer, found serial off by 1 digit but it is still in warranty according to entitlements. Found washer not working and drain pump not working. Washer was over half full with water. Had to manually drain. After was actually able to put in diagnostics and found error codes F2E1- stuck button, F9E1- long drain, F0E2- oversuds. Calibrated and put washer in manual mode. Drain pump is burnt out. Ordering drain pump to resolve issue and control as contingency and rescheduling other parts.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near San Antonio, TX 78229
Jim G.
Job Details: 09/15/2021
Replaced drain hose and tubing however there is a motor failure as well. The drain pump was not the issue.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Universal City, TX 78148
Zachary
Job Details: 09/15/2021
Checked range. Found glass piece that indicates where burners are flipped the opposite direction. Though maybe I could just uninstall and flip it correct direction but upon further investigation found that vent only goes through on one side. Glass is factory sealed in metal. Ordering new cooktop to resolve issue and some screws since these strip so easily.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/15/2021
I removed the motor cover and replaced the old belt with a new one. I tested the spin and agitate on all speeds in component activation. The sound has now ceased. Unit is fully operational now. Ran load size calibration.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/15/2021
Confirmed F1E5 error code. Went to replace the inverter, however the new inverter does not match. Found that the model # on ticket was missing the engineering code. Typed in correct model number and a new part number for inverter came up. Ordering that and returning. Will call customer when part comes in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78259
Zachary
Job Details: 09/15/2021
Checked refrigerator, customer is unpleased with design of ice maker and dispenser. Sometimes it drops cubes that have 2 or 3 still stuck together and it clogs ice chute. Tested and ice maker dispenser is working fine. Inspected further and ran tests ensure nothing else is wrong with refrigerator. Called whirlpool tech line to see if this is how its designed because everything appears to be working as designed. Talked to Ed SR# 7731749444 recommended making sure that the paddle goes all the way back, sometimes with big cups it is not able to press back paddle all the way that can cause dispensing issues. As far as the cube issue clogging on occasion this is as designed. It can occasionally get a cube clog and just needs to be cleared if you hear some drop after ice door closes. It is also good to hold glass under still after getting ice because this design has a slight lag dispensing ice going down through cube chute. Escalations# is 1-800-253-1301 if customer would like notes file from senior tech that I spoke to.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Converse, TX 78109
Chris S.
Job Details: 09/15/2021
Customer stated that right front and right rear burners were working right found issues to be holders ordering parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near Schertz, TX 78108
Chris S.
Job Details: 09/15/2021
Replaced fan scroll tested unit everything working properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/AA
Near San Antonio, TX 78218
Chris S.
Job Details: 09/15/2021
Replaced temperature sensor everything working as designed rescheduling that part waiting on door gaskets to come in
We serviced a
AMANA RANGE
Model AER6303MFS2
Near San Antonio, TX 78247
Zachary
Job Details: 09/15/2021
Checked range, found error codes F1E0- internal board failure, F6E4- does not exist. Replaced control board and tested range. No other issues or error codes found. Range is now working as designed.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/15/2021
Issue was that LF burner was not regulating temps. Replaced infinite switch, unit tested good.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU0415MA-1A
Near Helotes, TX 78023
Douglas H.
Job Details: 09/15/2021
Upon arrival customer stated the ice maker was not making ice. After inspection found a faulty thermistor. Ordered the new thermistor and rescheduled for soonest availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Helotes, TX 78023
Douglas H.
Job Details: 09/15/2021
Upon last visit found a faulty ice maker and ice container. After replacing the faulty ice maker and container tested the unit to ensure there were no leaks. Unit its preforming as it should, no further issues at this point
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Terrell Hills, TX 78209
Jim G.
Job Details: 09/15/2021
Replaced bellow. Issue resolved.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78218
Chris S.
Job Details: 09/15/2021
Customer stated that dish is still coming out wet after running a cycle since there is heat when they open dishwasher door. Found issue to be dispenser not dispensing the rinse aid to dry dishes ordering dispenser assembly.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 09/15/2021
Last trip out found a leaky bellow. Upon arrival removed the faulty bellow and replaced with the new bellow. After installation tested unit to verify no leaks were present. No further issues at this point. Collected p&l
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Boerne, TX 78006
Douglas H.
Job Details: 09/15/2021
Upon arrival customer stated unit was leaking water and freezing by the ice maker/ice bin. After inspection found a faulty ice maker and valve to be the issues. After installing the new ice maker and valve the unit was functioning as designed. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near San Antonio, TX 78209
Sebastian
Job Details: 09/15/2021
Replaced thermistor and the fan on the freezer freezer was very heavily iced over took quite a while to melt out
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/15/2021
Rebuilt drawer, issue still persisted. Called techline who determined that there is about a half inch twist in the chassis, issue is non repairable (SR: 7731749385). Customer will call Whirlpool for further action.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X180W00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 09/15/2021
Issue is a frosted evaporator causing freezer to not cool very well. Defrosted evaporator, defrost sensor tested out of range. Ordering new sensor to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78233
Zachary
Job Details: 09/15/2021
Checked refrigerator, issue is right screw on freezer door was really loose and causing handle to come off. Reinstalled handle and snug up all handle screws. Did overall inspection of refrigerator and no other issues found. Refrigerator is working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/15/2021
Installed new capacitor, magnetron, and diode. Unit now heating. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/15/2021
Our customer has had a snagging problem in which they found a clothing item caught up on the seem off the assembly drum seem. It looks like the seem is wider on one side. We need to replace the drum and will change all baffles as a contingency. Parts ordered.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/15/2021
Our customers oven one of the racks installed incorrectly by the installer. When they pulled out the rack to instal correctly it cause two dime size scratches on both side where the rack rubbed against the cabinet. I spoke with JR, Senior Technician at Whirlpool tech line and he directed me to clean up the area and use the touch up paint for this cabinet part number. I called our customer and left a detailed message of the Whirlpool directed plan of action as well as earliest appointment date. Part ordered.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Corpus Christi, TX 78415
Adam
Job Details: 09/15/2021
Installed actuator calibrated unit ran verification cycle. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ
Near Corpus Christi, TX 78415
Adam
Job Details: 09/15/2021
States unit is no longer cooling. Arrived at home and spoke with customer. Customer states they adjust the temperatures themselves and issue was resolved. Further investigation unit shows all operations work as design temperatures are correct air circulation good no issues found. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Corpus Christi, TX 78410
Adam
Job Details: 09/15/2021
Customer states can operate a machine will work without having to give money. Call commercial tech line unfortunately they do not provide SR numbers. But after troubleshooting issue with tech line it was determined that timer switches needed to be adjusted. Unfortunately after a significant amount of time adjusting the switches resulted in unresolved issue. They did state however that after adjustment if issue was not resolved to go ahead and replace timer that most switches are adjusted at Time of installation. I am ordering three switches because customer has three separate units all three resulting in the same issue. New work orders will be made at time of return visit.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bishop, TX 78343
Adam
Job Details: 09/15/2021
Customer states unit has no power. Inspection of unit shows control board died mid cycle with water and latch locked. Unable to run diagnostic on unit. Ordering drain pump lid latch lid lock and control board resolve issue.
We serviced a
AMANA WASHER
Model NTW4516FW
Near Victoria, TX 77901
Michael
Job Details: 09/15/2021
The customer had the outlet checked out as advised and it did need to be changed out. The appliance is powering on and working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Victoria, TX 77901
Michael
Job Details: 09/15/2021
Not washing the clothes per customer. F7E6 motor fault error code, cleared error code and looked underneath found the actuator had popped out of the slider, defective part. Installed one from TS, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Corpus Christi, TX 78411
John L.
Job Details: 09/15/2021
Installed timer, tested after installation. Verified timer has movement and issue has been resolved.
We serviced a
AMANA OVEN
Model ACR4303MFW4
Near Orange Grove, TX 78372
Jim
Job Details: 09/15/2021
Customer states that range is not working.clock is on, but burners or oven will not work. Check power at plug, power on both legs good. Power at cord good. Contact TechLine, speak to Robert. Problem is with power under load, not oven. Advise customer to have electrician check breaker or box.
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 09/15/2021
Installed gasket, reformed to body. Gasket sealing properly, issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Port Aransas, TX 78373
John L.
Job Details: 09/15/2021
Installed components, tested after installation. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Rockport, TX 78382
John L.
Job Details: 09/15/2021
Inspected unit, call lights on upper fridge and freezer off. Most likely a power issue from control board. Will order a control board and module to install and resolve issue on this unit.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Sinton, TX 78387
John L.
Job Details: 09/15/2021
F8E1 valve failure, ran test cycle on unit. Unit is having issue pushing water through, water can be heard sputtering when valves open. Will need to replace valves on unit to resolve this issue. Also detergent sensor unable to read when reservoir is full or empty, will need to replace to resolve issue.
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Robstown, TX 78380
John L.
Job Details: 09/15/2021
Placed microwave back, tested. Unit still making noise, noise is from blower assembly. Will need to replace to resolve.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Robstown, TX 78380
John L.
Job Details: 09/15/2021
Installed components, tested after installation. Issue on this unit has been resolved.
We serviced a
ESTATE REFRIGERATOR
Model TT18SKXRD00
Near San Antonio, TX 78263
Chris S.
Job Details: 09/15/2021
Customer stated the refrigerator was not cooling but lights turned on found issue to be start device and control board. Charges and second appliance service coffee customer does not wanna go through with repair hes going to buy another refrigerator.; rqstng P&A on 1 4388931 (timer,defrost adapt) and 1 WP2225929 (start-dev)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/15/2021
The unit display had no sound our light. The outlet and terminal block have the correct voltage, polarity and grounding. I went through test 1 for the main control and it passed. It checked the continuity of the wiring harness from the UI to control and it passed. I conducted test 6 for buttons and indicators and it failed. This calls for a new console. I replaced the console and tested the unit. Unit is now fully operational.
We serviced a
KITCHENAID WINE COOLER
Model KUWL314KSS00
Near San Antonio, TX 78212
Jesus C.
Job Details: 09/15/2021
Cosmetic damage on separator assembly. Customer will need to provide proof that unit is within 30 days of cosmetic warranty period. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78207
Jesus C.
Job Details: 09/15/2021
Called tech line. Sr 7731754147. Suggest issues might be ciaused by wiring harness. Ordering new harness.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78251
Sebastian
Job Details: 09/15/2021
Place the agitator clutch and slider on the unit unit is no longer making clicking noises when you spin it unit is now showing other problems since my last visit possibly unrelated to the work I did today the work I did today was to address a ticking noise new problems are with control and motor; O-emld tckt