Near Troutville, VA 24175
Chris S.
Job Details: 06/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 There is a calcium film on the interior of the dishwasher. I checked for error codes and found F2E1 code. I cleared the code and did a service diagnostic cycle. All operations check ok. I instructed customer on cleaning the dishwasher with AFFRESH. Customer will observe.
Near San Antonio, TX 78209
Jim G.
Job Details: 06/01/2020
REFRIGERATOR SAMSUNG RF4287HARS Steven reference# 700388777Ambient refrigerator temp sensor error = 5E Collected service fee. ; ordrng 1 DA32-10104N (temp sensor)
Near Wytheville, VA 24382
Uriah B.
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW4816FW2 W11210459. Found F8e1Water flow seems ok. Cx to observe. If malfunctions again, will come back with valve.
Near Wytheville, VA 24382
Uriah B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the ice auger not turning. Reset unit. Adjusted water into unit to reduce ice bridging. All checks ok. ; used 1 WP8567668 (Tie) from stock
Near Robstown, TX 78380
John L.
Job Details: 06/01/2020
DRYER MAYTAG MEDX655DW1 Inspected unit, found issue within vent lint chute. Chute has scaling and rust and a sticky residue which is catching lint and after some time blocks all air flow. Also motor not turning properly and clamps are not securing motor causing vibration. Replace all these components to resolve issues.; ordrng 1 339956 (seal) and 1 3404162 (motor clamp) and 1 347139 (seal) and 1 348368 (lint chute assy) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 694089 (sub 279711) and 1 8318268 (thermostat,internal) and 1 W10121316 (motor clamp) and 1 W10396032 (motor-drve) and 1 W10681051 (sensor) and 1 W10782659 (pad)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found dual valve leaking by slowly. Replaced valve. All checks ok. ; used 1 W10341329 (Dual valve) from stock
Near Christiansburg, VA 24073
Uriah B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Cx still still concerned that the ice dispenser is dispensing crushed when calling for cubes. Explained that the dispenser will dispense some crushed with cubed, simply because of design. Adjusted the water to the unit to try to reduce bridging to the cubes will not get stuck in the dispenser. Cx still experiencing freezing in the fridge compartment randomly. Adjusted the freezer temp to +1 degree. Cx to observe.
Near Troutville, VA 24175
Chris S.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 The floor is sloped in one direction causing the RC door to swing to the open position. I didn’t have the necessary shims to shim the right side of the refrigerator. I instructed customer on how to shim it.
Near Cave Spring, VA 24018
Chris S.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 The defrost drain tube that passes through the bottom of the unit is collapsed causing the water to overflow into the bottom of the freezer compartment. Instructed customer to expect a call from customer service to schedule a replacement. Reference number 7727932222
Near Corpus Christi, TX 78412
Adam
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unable to find unit warehouse area is overflowing with product. Re-schedule; saved tckt
Near Troutville, VA 24175
Chris S.
Job Details: 06/01/2020
RANGE WHIRLPOOL WFE505W0HZ1 The heating element holder/support was moving as the element got hot and the cooled causing the holder to rub on the bottom of the oven liner. I installed a piece of aluminum foil under each side of the element support which seemed to eliminate the noise. I instructed customer on replacing the aluminum foil periodically.
Near Troutville, VA 24175
Chris S.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 I installed the fan blade and checked operation. All operations check ok. Customer will observe ice production.
Near Troutville, VA 24175
Chris S.
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW8500DC5 I found a broken end of a small drill bit in the drain hose causing a noise.
Near Corpus Christi, TX 78415
John L.
Job Details: 06/01/2020
RANGE WHIRLPOOL WFG320M0BS3 Inspected unit, igniter is not coming on tested igniter for continuity. No continuity on igniter, issue may be with igniter or possibly may control unit. Replace to resolve this issue.; ordrng 1 W10841330 (cntrl-elec) and 1 W10914411 (igntr-oven)
Near Radford, VA 24141
Uriah B.
Job Details: 06/01/2020
WASHER MAYTAG MVWC565FW1 Checked wire harness connections. Checked valve operation. Checked all other operations. Reset unit. Recalibrated unit. Found water was reversed and corrected. All checks ok. ; used 1 Wp8567668 (Tie) from stock
Near Salem, VA 24153
Chris S.
Job Details: 06/01/2020
WASHER WHIRLPOOL RTW4516FW2 The hot and cold water hookup was reversed. I switched it and checked operation. All operations check ok.
Near Aransas Pass, TX 78336
John L.
Job Details: 06/01/2020
DISHWASHER MAYTAG MDB4949SHZ0 Unit not powering on, or randomly powers on and will not go through an entire wash cycle. Also UI was not responding when unit did turn on, was able to get unit into diagnostics. No codes pulled. Control issue, replace board and panel.; ordrng 1 W11133139 (console) and 1 W11168783 (cntrl-elec)
Near Salem, VA 24153
Chris S.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 I installed the UI and checked operation. All operations check ok. If the issue persists we will replace the hv board WPW10675033
Near Selma, TX 78154
S. L.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB02 Took handle and gasket installed on new door installed door removed film no damage to door issue resolved.
Near Live Oak, TX 78233
S. L.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Removed door replaced ice maker tested unit all operations normal. Advised of survey.
Near Bluefield, WV 24701
Uriah B.
Job Details: 06/01/2020
M/W OTR WHIRLPOOL WMH32519HT3 Door glass broken. Needs new door. W11247375. Biscuit color; ordrng 1 W11247375 (Door (Biscuit))
Near Princeton, WV 24740
Uriah B.
Job Details: 06/01/2020
RANGE KITCHENAID KGSS907XSP01 Between reds 42 volts acBlues 12 volts acYellow 3-4 volts acBad transformer. SR 7727934484; ordrng 1 WPW10111628 (Transformer)
Near Floresville, TX 78114
S. L.
Job Details: 06/01/2020
REFRIGERATOR SAMSUNG RF28HFEDTSRAA Removed ice from RC icemaker replaced ice maker installed new gasket and used heat gun to seal gasket tested all operations normal advised customer to leave FC door alone 8 hours to ensure proper sealing and to give 24-48 hours for ice to fill balance paid in full
Near Floresville, TX 78114
S. L.
Job Details: 06/01/2020
FREEZER WHIRLPOOL WZF79R18DM00 Removed old control installed new per instructions. Tested unit all operations normal.
Near Atascosa, TX 78002
Jesus C.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Installed jumper wire connecting dispenser heater and full tube heater. No issues during testing. Advised customer to monitor unit. Job complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 06/01/2020
RANGE WHIRLPOOL WFC150M0EB0 Customer does not want to pay for fee. Job complete.
Near Roanoke, VA 24018
Chris S.
Job Details: 06/01/2020
RANGE KITCHENAID KFED500ESS03 The right front burner switch is turning on the light without turning the burner on. We will replace the switch. The oven took about 22 minutes to preheat in a convection cycle. ; ordrng 1 WP7403P23860 (SWITCH )
Near Castroville, TX 78009
Justin
Job Details: 06/01/2020
OVEN GAS WHIRLPOOL WOS72EC0HS01 "Replaced main control and console ui, set up WiFi and tested to complete."
Near Roanoke, VA 24014
Chris S.
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW8500DW FOR There are 2 error codes. F6E2 F6E3. The UI will need to be replaced; ordrng 1 W11095623 (console)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 06/01/2020
RANGE KITCHENAID KFEG500EWH3 Replaced cooktop and right side panel due to damage. No other issues at this time. Customer approved finished service.
Near San Antonio, TX 78258
Shawn W.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Unit is not in warranty. Client was not informed by our office or Whirlpool that we would have to collect a service fee. The customer explained that they were not prepared to pay a service fee. I provided them with the costs involved and our phone number in case they decided to have us work on it at a future date.
Near Salem, VA 24153
Chris S.
Job Details: 06/01/2020
WASHER MAYTAG MVWX655DW1 The drive pulley is striped on the motor shaft. ; rqstng P&A on 1 W11283592 (motor-drve)
Near San Antonio, TX 78238
Christian G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue stated by customer: AIG Ref I/M not working. Previously discovered dent in side door at door switch area not allowing door switch to fully engage. Replaced door. Unit dispensed ice and water just fine. Unit tests good. Informed. Customer of survey.
Near Canyon Lake, TX 78133
Steven G.
Job Details: 06/01/2020
ICEMAKER (STANDA KITCHENAID KUIC18PNZS0 "Returned to replace drain from last visit, did not have part, replaced pump checked operation unit working normal now"
Near Rio Medina, TX 78066
Justin
Job Details: 06/01/2020
OVEN ELECTRIC (D KITCHEN AID KOSE500ESS01 "Replaced console UI, testing 350 set point for calibration temps. Calibration passed at plus 10 degrees"
Near Cibolo, TX 78108
S. L.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found damper making grinding noise and stuck open position part shows 1 in SSB spoke to DB and was told reset appt for tomorrow if there is issue office will contact customer.; ordrng 1 WPW10479155 (control)
Near San Antonio, TX 78232
Steven G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Checked refrigerator replaced the bad compressor that was installed, vacuumed and charged unit everything is working normal at this time"
Near Mico, TX 78056
Justin
Job Details: 06/01/2020
DISHWASHER LG LDF7774ST Please close job. No able to find parts needed.
Near Live Oak, TX 78233
S. L.
Job Details: 06/01/2020
WASHER MAYTAG MVWC465HW2 Complaint is grinding when spinning found failed gearcase assembly rescheduled for tomorrow part in SSB confirmed with DB.; ordrng 1 W11035747 (gearcase)
Near San Antonio, TX 78217
S. L.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found valves working as designed when bypassing reservoir called tech line spoke to Austin SR 7727935247 he advised me that this has been occurring on these models and protocol is order new damper and use seal off old damper to double up seal on new one then install new damper to prevent reservoir from freezing. Ordered new damper and reservoir.; ordrng 1 W10801011 (reservoir) and 1 W11087463 (damper)
Near , TX 78624
Tommy B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL GB9FHDXWS07 Install drip pan to resolve leaking issues. No further issues at this time.
Near San Antonio, TX 78254
Justin
Job Details: 06/01/2020
WASHER MAYTAG MVWX655DW0 "Was not able to remove washplate, replaced motor and housing and tested unit. Found the unit to have a bad actuator after replacing motor. Used truck stock. Ran through diagnostics after replacing actuator, unit passed test. ; used 1 W10913953 (ACTUATOR) from stock"
Near San Antonio, TX 78247
Steven G.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "SR7727934583 talked to Andrew from tech line, went over temps and ran diagnostics checks everything is working normal now, Andrew thinks it’s a DC voltage issue customer to watch and see if drawer display is out when it stops cooling and lights are out, if this happens order W10512203 and W10677118"
Near San Antonio, TX 78221
Jesus C.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVQ06 Complaint is freezer not cold enough. Tested unit. Fresh food at 43. Freezer at 25. Compressor running. Evap fan is good. Will need to replace thermostat. ; ordrng 1 WP2198202 (thermostat)
Near San Antonio, TX 78260
Colton B.
Job Details: 06/01/2020
COOKTOP GAS KITCHEN AID KCGS356ESS00 Issue is a small gas leak. Replaced the two valves at fault. Unit tested good.
Near Bulverde, TX 78163
Colton B.
Job Details: 06/01/2020
ICEMAKER (STANDA JENNAIR JIM158XYRS0 "Issue was no Ice production due to bad start device. Replaced start device to resolve issue, compressor now comes on. The overload I got was the wrong part. Did not use overload, letting Shawn know of situation so that she can help customer with refund. Customer paid complete repair first visit"
Near Kerrville, TX 78028
Tommy B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Previous visit found faulty icemaker. This visit swapped out with new icemaker to resolve issue. Unit calling for water and has good motor function. No further issues at this time. Collected parts and labor.
Near Kerrville, TX 78028
Tommy B.
Job Details: 06/01/2020
WINE CELLAR KITCHENAID KUWS24RSBS01 Customer stated the issue is the unit is operating at higher than normal temperatures. Amp draw was .55 after 5 minutes. Spoke with DH and the diagnosis is either a low charge or possible restriction. Quoted SS labor and collected service charge. Customer to contact ACT if they wish to continue with repair.
Near Stockdale, TX 78160
S. L.
Job Details: 06/01/2020
REFRIGERATOR AMANA ART318FFDB06 Found unit has .5 amps at compressor ball of ice on evaporator and slow running evaporator fan motor and partial frost pattern spoke to DH he said order evaporator and fan motor rescheduling Thursday evaporator in SSB spoke to DB to keep part for job. Told customer to unplug unit.; ordrng 1 W11407409 (EVAPORATOR ) and 1 WP2315539 (motor-evap) and 1 WPW10143759 (dryer)
Near Comfort, TX 78013
Tommy B.
Job Details: 06/01/2020
WASHER MAYTAG MVWB765FC3 Customer stated the issues at the unit did not complete a cycle and the basket is moving freely inside the unit. Explained suspension system to the customer and how the unit functions. Diagnostics revealed out of balance error code and the unit passed all functions in the automatic test cycle. Educated customer on proper loading techniques and there are no further issues at this time.
Near Bandera, TX 78003
Richard G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced icemaker and wiring harness. Tested out unit, harvested and called for water. Tested to complete. Unit is good to go."
Near San Antonio, TX 78218
Steven G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Checked refrigerator found no leaks anywhere, freezer evaporator is completely frosted so it seems leak is small, customer will watch and call if any problems"
Near San Antonio, TX 78256
Tommy B.
Job Details: 06/01/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Customer stated that the unit produced ice once or twice and then stopped. Found water dispenser to have low pressure and also that the line was kinked when the unit was pushed all the way back. Instructed customer to check water pressure with a plumber to ensure that adequate water pressure is being supplied to the unit.
Near , TX 78015
Douglas H.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Complaint of condensation inside unit. Found a piece of packing/shipping styrofoam not allowing the right door to close properly. Also explained to builder about how condensation will for if doors are open too long. No further issues at this point.
Near San Antonio, TX 78254
Richard G.
Job Details: 06/01/2020
MICROWAVE OVEN WHIRLPOOL WMH32519HZ5 Customer complaint is that there was sparking in the back of the microwave. Customer says they were using the rack for dual level cooking and had items on both levels. Also states that they used the unit without the rack and smelled a chemical burning smell and the humming of the microwave was louder than normal. Verified burn marks in the back of the unit where the rack sits. Placed a bowl of water in the unit and heated it for 2 minutes. Did not find any sparking or burning smells. Removed water and heated up a second bowl of water for 2 minutes. Unit is good to go. Ordering touch up paint for areas that had sparked.; ordrng 1 W10134625 (tuchup)
Near San Antonio, TX 78248
Colton B.
Job Details: 06/01/2020
OVEN ELECTRIC (D KITCHENAID KEBK101SSS04 Issue is that oven is not getting to proper temperature. Unit is 50 degrees too cold. Finding issue to be a faulty control board. Also ordering a new sensor as well just in case I need it. Quoted for P&L on return visit. Collected SC fee. ; ordrng 1 WPW10119143 (CONTROL) and 1 WPW10131825 (SENSOR )
Near San Antonio, TX 78214
Jesus C.
Job Details: 06/01/2020
WASHER MAYTAG MVWC565FW2 Installed new basket and suspension. No issues during testing. Unit is spinning and holding balance. No further issues. Job complete.
Near San Antonio, TX 78210
Jesus C.
Job Details: 06/01/2020
WASHER AMANA NTW4516FW3 Tested washer. F8E1 error code. Low water pressure from hot side. Good water from hose. Valve is bad. Replaced valve. Good water from both. No further issues. Tested to complete.
Near Kerrville, TX 78028
Tommy B.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the issue is that the air duct in the freezer section routinely falls down. Found the issue to be a result of the clips not fully engaging the freezer liner. Ordering new air duct to resolve issue.; ordrng 1 W11040868 (duct-air)
Near Bulverde, TX 78163
Douglas H.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 Last trip found faulty control due to intermittent/ inefficient cooling. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Advised customer to allow some time for it to cool back down to proper temp. No further issues at this point.
Near Boerne, TX 78006
Douglas H.
Job Details: 06/01/2020
VENTHOODS UNKNOWN WVU37UC6FS0 "Customer stated they closed on home may 7 of 19. Advised of Sc. Customer still wanted to check unit. Unit making vibration noise. Found cause to be an installation error, the was foil tape on the duct work above fan that wasn’t secured properly. Advised of issue. Secured tape to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc."
Near San Antonio, TX 78256
Christian G.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KFXS25RYMS0 "Issue stated by customer: unit still not making ice. Found fill valve was frozen along with fill tray. Thawed parts. Unit filled with ice and harvested properly. Replaced ice maker. Customer wants us to replace gaskets due to mold developing previously from bad gaskets. Please review pic. Ordering pantry and freezer drawer gaskets.; rqstng P&A on 1 WPW10443326 (gasket-fip) and 1 WPW10714545 (gasket-fip fr), states that autho needed"
Near Boerne, TX 78006
Douglas H.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Upon arrival customer stated unit has been functioning properly since last visit. That confirmed diagnosis of faulty UI control. Last rip also found dispenser assembly was leaking air. Replaced both parts to resolve the issue. Unit testing good now. Also leveled unit for customer. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78260
Jim G.
Job Details: 06/01/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 There were no signs of flipping breaker however there were several errors involving the ACU UI mismatch. F6e6. Bringing wiring harness and console as a precaution. ; ordrng 1 W11225360 (harns-wire) and 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near Lakehills, TX 78063
Justin
Job Details: 06/01/2020
DRYER WHIRLPOOL MED8630HW Customer stated unit made a rattling noise like unit had a screw loose. Told customer it could of been a small piece stuck between drum and frame. Do not hear noise and customer says they haven’t heard it in about a week or so now.
Near San Antonio, TX 78254
Justin
Job Details: 06/01/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS "Calibrated unit to plus 10, tested to complete."
Near San Antonio, TX 78255
Douglas H.
Job Details: 06/01/2020
MICROWAVE OVEN JENN-AIR JMW3430DP02 "Convection fan in oven making scraping noise. Removed door, racks, and convection cover to find lower fan was slightly warped. Adjusted fan blades to resolve the issue. Put cover, racks and door back in place. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind."
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/01/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR Eric reference #7003777872 verified voltage to auger motor and cooling fan (15c and 40c). Issue resolved.
Near San Antonio, TX 78254
Christian G.
Job Details: 06/01/2020
FREEZER WHIRLPOOL WRX735SDHZ02 Issue stated by customer: freezer door handle came loose. Tried tightening set screws. Handle was stripped and screws wouldn’t hold. Ordering fc door handle and mounting bolts.; ordrng 1 W11045125 (handle) and 2 WPW10661886 (screw)s
Near San Antonio, TX 78250
Richard G.
Job Details: 06/01/2020
COOKTOP ELECTRIC WHIRLPOOL WFC310S0EB4 "Replaced control, cooktop elements, and sensor. Tested to complete. Unit is good to go."
Near Kendalia, TX 78027
Jim G.
Job Details: 06/01/2020
RANGE JENN-AIR JGRP436WP01 Wire harnesses needed. Several damaged wires severing voltage to main board. ; ordrng 1 W10116168 (harns-wire) and 1 W10344051 (harns-wire) and 1 W10399620 (harns-wire) and 1 W10624584 (cord-power)
Near Spring Branch, TX 78070
Jim G.
Job Details: 06/01/2020
REFRIGERATOR MAYTAG MFF2558VEB8 Replaced endcap. Issue resolved.
Near San Antonio, TX 78254
Richard G.
Job Details: 06/01/2020
RANGE WHIRLPOOL WFC150M0EB4 Replaced infinite switch and burner. Burner received for this model is different than the burners installed. Ordering remaining 3 burners to replace wrong burners.; ordrng 1 W11396790 (BURNER) and 2 W11396792 (BURNERS)s
Near San Antonio, TX 78254
Christian G.
Job Details: 06/01/2020
WASHER MAYTAG MVW6230HW0 "Issue stated by customer: unit constantly displaying over suds error code. Not draining properly. Verified he detergent. F7E7, F0E2 error codes stored. Voltage tests good from wall. Noticed drain pump was installed about 4 inches too high. Reinstalled drain pump. Ran unit through diagnostic cycle, unit passed all functions. Recalibrated unit to factory defaults. Unit running good. Had customer start a heavy duty cycle to wash any old detergent out. Informed customer of survey."
Near San Antonio, TX 78254
Christian G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Issue stated: rocker switch in fc broken, door missing name plate from previous install. Installed name plate. Rocker switch that came in was different from one on unit, found proper switch. Reordering with alumilastic.; ordrng 1 W11396033 (switch)"
Near San Antonio, TX 78260
Jim G.
Job Details: 06/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 Replaced thermal fuse. ; used 1 WPW10638608 (FUSE) from stock
Near San Antonio, TX 78254
Richard G.
Job Details: 06/01/2020
REFRIGERATOR MAYTAG MFX2570AEM4 Customer complaint is that the icemaker has stopped working. Verified faulty icemaker. Collected service call fee. Need icemaker for return visit.
Near San Antonio, TX 78211
Steven G.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Checked refrigerator found freon leak in freezer evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
Near Floresville, TX 78114
Steven G.
Job Details: 06/01/2020
MICROWAVE OVEN SAMSUNG ME20H705MSS "Checked microwave found on sensor cycle unit cut off after a few seconds of running found bad humidity sensor, replaced sensor checked popcorn cycle everything is working normal now"
Near San Antonio, TX 78209
Jesus C.
Job Details: 06/01/2020
WALLOVEN JENNAIR JJW2830DP01 Tested oven. F2E1 error code. Can not enter diagnostics. Will need to replace UI. UI is covered under jennair warranty. Only need authorization for labor. Installed new UI. No issues during testing. Unit is working properly. Job complete.
Near Boerne, TX 78015
Colton B.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KSSS42DBX00 Issue is freezer not sealing properly. Gasket isn’t sitting right on the right hand side. Going to get silicone tonight and return tomorrow to try to resolve issue. ; schdld next appmnt for 5/29 FRI !
Near San Antonio, TX 78210
Colton B.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Issue is a no cool refrigerator. Getting a .1 to .2 amp reading on compressor with my amp clamp. Spotted some potential leak spots on bottom of cabinet below Drier. Called techline who said that the things I found were indicative of a leak, but without being able to test system it’s hard to say. Ordering a dye drier and rescheduling for a ss tech.; ordrng 1 WPW10143759 (DRIER-HV)"
Near San Antonio, TX 78245
Christian G.
Job Details: 06/01/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue stated by customer: cook top grate had snapped off. Installed new one. Unit tests good.
Near San Antonio, TX 78257
Colton B.
Job Details: 06/01/2020
MICROWAVE OVEN JENN-AIR JMC2430WP01 "Went to repair microwave. Lamp socket was damaged in the package. Rescheduling parts and reordering socket. PSP item, told customer we’d call when we got it in. ; saved tckt"
Near San Antonio, TX 78247
Shawn W.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Light module in freezer is out. Ordered module white light kit. ; ordrng 1 W10695459 (module)
Near San Antonio, TX 78218
Jesus C.
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW5105HW0 High pitched grinding noise when basket is full of water and agitating. No noise during spin. Noise not coming from cam. Noise coming from gearcase and agitator. Ordering parts. ; ordrng 1 W11093899 and 1 W11164183
Near San Antonio, TX 78257
Douglas H.
Job Details: 06/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Unit not cooling. Suspected leak. Upon installation of dipper drier found unit was severely over charged. Compressor couldn’t push Freon properly. Compressor still testing good. Replaced drier and service port. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78254
Justin
Job Details: 06/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS02 "Replaced magnetron, console, cover plate for unit. Tested to complete."
Near San Antonio, TX 78249
Colton B.
Job Details: 06/01/2020
RANGE WHIRLPOOL WFE550S0HZ1 Issue is a bad burner. Got wrong part. Marcone had RF and LF burner part numbers swapped. Reordering and returning. ; ordrng 1 W10823729 (RF BURNER )
Near San Antonio, TX 78218
Jesus C.
Job Details: 06/01/2020
WASHER WHIRLPOOL 0 Customer wants to reschedule. Will call to make appointment. ; saved tckt
Near San Antonio, TX 78218
Jesus C.
Job Details: 06/01/2020
DISHWASHER KITCHENAID KDTM384ESS2 Tested unit. Found adjuster on left side is broken. Rail on left side is also broken. Welds on rail broke off. Will need to replace rail and adjuster. ; ordrng 1 WPW10546503 (adjuster)
Near Kingsville, TX 78363
Adam
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW5000DW3 Control that was delivered correct packaging but wrong board. Replaced lid lock tested unit issue resolved.
Near Orange Grove, TX 78372
John L.
Job Details: 06/01/2020
WASHER MAYTAG MVWB835DW4 "Installed components, issue has been resolved."
Near Alice, TX 78332
John L.
Job Details: 06/01/2020
DRYER AMANA NED4655EW1 "Installed components, issue has been resolved."
Near Alice, TX 78332
Adam
Job Details: 06/01/2020
DRYER MAYTAG MEDB835DW4 Installed components tested unit all temperatures and voltage come back as good. Issue resolved
Near Alice, TX 78332
Adam
Job Details: 06/01/2020
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for lid lock failure. Replace lid lock with pre-Id part calibrated unit ran verification cycle issue resolved
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/01/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Found that the 3 lights on the right side of the fresh food section are dimmed and the lower left light is is dimmed as well. The middle left light is out and the upper left light is fully on. All lights in the freezer section are fully illuminated. Unit will need a new LED.; ordrng 1 W10908166 (module)
Near Seadrift, TX 77983
Michael
Job Details: 06/01/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "No error codes on arrival. Noticed the drain hose was not elevated to keep the water from going back into the dishwasher, rerouted hose, also the rinse aid was empty in the dispenser, advised that needed to filled at all times. Ran a diagnostics test, completed with no issues or error codes, appliance is working normal."
Near San Antonio, TX 78249
Colton B.
Job Details: 06/01/2020
ICEMAKER (STANDA WHIRLPOOL ES5LHAXSA01 "Customer issue is no ice production. Ice maker is not getting voltage, ordering new control to resolve issue. Quoted customer on return visit. ; ordrng 1 4388932 (CONTROL)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 06/01/2020
VENT HOOD KITCHENAID KVUC606JSS0 "The fan motor for this unit had all open ,lines on the various resistance checks from the service manual. I’m ordering the switches as a contingency. I called Tech Line and there are no definitive specs for checking the switches. Because there is no service manual I could not figure out how to put the switches back together. Called Tech Line and they were unable to help either. I also had problem s getting the hood back in position be cause the wires were to tight. I had to disconnect some wires to get the hood back up for safe keeping. I spoke with Nik and he suggested calling Amanda to arrange for one of the Supervisors to come out and put the unit back correctly. I ordered parts for the repair but will need a supervisor assistant to put it back together.; ordrng 1 W10853393 (swtch-rckr) and 1 W11193832 (swtch-rckr) and 1 WPW10293966 (blower-fan)"