Near San Antonio, TX 78258
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KSSC42QMS01 "Called tech line spoke to Ed. SR7729105280 Inspection of the icemaker revealed that the heating element was corroded and the icemaker need to be replaced. Ran voltage check with tech line and upon removing the receiver board to the icemaker, discovered that it was burned out and shorted. Ordering board to resolve issue.; ordrng 1 W10757851 (optic bd set ref)"
Near San Antonio, TX 78238
Richard G.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFC150M0JB0 Replaced receptacle. Tested to complete. Unit is good to go.
Near La Vernia, TX 78121
S. L.
Job Details: 10/22/2020
WASHER MAYTAG MHW8200FW0 Found scrapping between inner basket in outer tub inspected found abrasion on outer tub cause of warped inner basket went through SB web found warranty is 5 years on inner basket and tub. Parts only. From the shaking cause by not round basket need to get suspension changed customer is responsible for this. Quoted 2 man labor suspension and service fee customer declined service fee good for 90 days.; rqstng P&A on 1 W10901175 (tub-outer) and 4 W11415987 (SHOCK)s
Near San Antonio, TX 78254
Richard G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Thawed out drain, replaced drain extension. Tested to complete. Unit is good to go."
Near Adkins, TX 78101
S. L.
Job Details: 10/22/2020
REFRIGERATOR FRGIDAIRE FGFU19F6QFB Checked temps Removed old icemaker installed new one ran test harvest complete heater working and filled job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/22/2020
REFRIGERATOR JENN-AIR JS42SSDUDE00 Replaced one module which corrected freezer lighting issues. However another module will e needed for the refrigerator light assembly. Will order another light and return. Collected service fee and cost of part will collect other part and labor on next visit. ; ordrng 1 W11462342 (MODULE LIGHT)
Near San Antonio, TX 78220
Jesus C.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Tested unit. Evap fan not running. Good power to fan. Replaced bad fan no further issues. Collected payment for repairs. Job complete.
Near Atascosa, TX 78002
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW8500DC5 Tested unit. UI is not responding. Error code showing codes for UI and control. Will need to replace both control and UI. ; ordrng 1 W11095624 (console) and 1 W11209420 (cntrl-elec)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF23HCEDBSR Issue is leaking from dispenser. Finding issue to be a faulty ice door. Ordering new one and rescheduling for Monday.; ordrng 1 DA97-13829C (ICE DOOR)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/22/2020
RANGE KITCHENAID KDRS483VSS04 Oven presenting F2E1 and F6E1 (left which call for replacement of switch membrane and control respectively ; ordrng 1 WPW10116117 (swtch-memb) and 1 WPW10116117 (swtch-memb) and 1 WPW10298120 (cntrl-elec)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
DRYER MAYTAG MEDB725BW0 Issue was squeaking operation. Finding issue to be a frayed blower belt. Ordering new belt and returning. Rescheduling dryer repair kit just in case. Complete cost of repair has been paid. ; ordrng 1 WP8544742 (belt)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 10/22/2020
WASHER MAYTAG MVWP575GW0 Checked washer found water inlet valve not iPad designed ordering valve to resolve issue. Collected service call fee. ; ordrng 1 W10843663 (valve)
Near San Antonio, TX 78251
Justin
Job Details: 10/22/2020
WASHER MAYTAG MVWC565FW2 "Verified good power coming in, no display and not going into diagnostics. Will need control board for unit. Control was already ordered yesterday. ; schdld next appmnt for 10/27 TUE !"
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW4955HW1 Tested unit. Found drain hose not secured to pump and leaking. Secured hose. No leaking. Job complete.
Near La Vernia, TX 78121
S. L.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DW0 Found bad ACU 120 to unit no dc to Ui replaced control calibrated all operations normal paid in full job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/22/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 Replaced all parts. Issue resolved.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFC150M0EB3 "Checked range found good voltage at wall good connections on range for plug, checked control board not giving out proper voltage to element oven light not powering on either. Ordering control board to resolve issue.; ordrng 1 W10887901 (cntrl-elec)"
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Our customer was experiencing a leak but stated that it might be that they used to much soap. I tested the unit and checked for leaks under the unit, on TJ door and under the sink. The dishwasher filled, washed and drained with no leaks. Our customer had not been using rinse aid and was using an off brand soap cleaner that is a multi-purpose cleaner not related to dish washing. I showed them how to fill the rinse aid and did it with a trail pack that came with the house. Also but a cascade pod in the dispenser for them. We discussed the need for proper detergent and other dish washer care and use instructions. I used a zip tie WPW10339879 to loop up their drain hose to assist with proper drainage. Customer said yes to survey.; used 1 WPW10339879 (ZIP TIE) from stock"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Checked refrigerator found door gasket torn at top left corner ordering door to resolve issue. Also door is rubbing on bottom left side when closing ordering shims to adjust.; ordrng 3 489341 (washer)s and 1 W10481433 (nameplate) and 1 W10803965 (dor-fip)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 10/22/2020
DRYER WHIRLPOOL WGD4850HW0 Found blower wheel and motor turning noisy. Removed rear found blower obstructed by lint and a small silver chain removed obstruction cleaned cabinet ran test temps are good noise resolved advised customer to check lint trap on every use and have builder inspect ventilation found lint built up in dryer vent hose. Unit operating as designed.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW7120HW0 Installed new lid and hinges. No further issues. Tested to complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRB322DMHV Verified a seized compressor. Ordered parts and requested sealed system. ; ordrng 1 W10507884 (compressor)
Near San Antonio, TX 78245
Richard G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Customer is concerned that parts are missing from the refrigerator (water mat from dispenser, and drawer or shelf from inside the refrigerator. No parts are missing, unit is good to go."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Customer states the pods are being released from the dispenser but the unit is not washing, pods are still whole and dishes are dry. Water valve was turned off to dishwasher. Turned on valve. Tested to complete. Unit is good to go."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/22/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Replaced door on microwave due to dents. No issues after replacement job complete.
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
WASHER MAYTAG MVWC565FW Reschedule for when part is in. ; schdld next appmnt for 10/23 FRI !
Near San Antonio, TX 78250
Colton B.
Job Details: 10/22/2020
RANGE SAMSUNG NE59J7630SS Issue is that hot surface light staying on. Replaced burners until it went off. Ultimately it was the right rear burner. Unit tested good.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/22/2020
WASHER MAYTAG MVWX655DW1 There were coins stuck between wash plate and basket. Removed as a courtesy. No additional charge.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF34H9960S Replaced part recommended by Samsung technical support. Issue resolved.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/22/2020
WASHER MAYTAG MVW6230HW0 "Checked washer found no error codes unit is starting and stopping when power button is pressed, checked for error codes none found unit is working as designed. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFG975H0HZ1 Customer is concerned because all igniters are flickering when one burner is lit. Informed customer that this is actually normal operation. Tested to complete. Unit is good to go.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/16/2020
THIN-TWIN 24' LE WHIRLPOOL WFW9400SW04 "Checked dryer found bad rollers on back bulkhead and pulley replaced no noise heard found error error code f22 bad outlet thermister ordering to resolve issue. Collected parts fee for rollers ; ordrng 1 8577274 (thermister), used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78258
Jim G.
Job Details: 10/16/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 I contacted techline SR# 7728634333 and confirmed an open thermistor at the ice maker tray. I’ve replaced 5e control per customer request as a precaution. Will return to replace with properly functioning ice maker. ; ordrng 1 W11262316 (icemaker)
Near San Antonio, TX 78244
S. L.
Job Details: 10/16/2020
DRYER MAYTAG MEDC215EW1 Tested unit found open timer motor removed top panel removed console replaced timer assembly reassembled tested timer advancing unit heating all operations normal. Labor and service fee covered part and Tax
Near San Antonio, TX 78260
Jim G.
Job Details: 10/16/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Verified a cooling fan error. Blower fan is at fault. ; ordrng 1 W11248652 (blower)
Near Converse, TX 78109
S. L.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Tested unit found ice built up on back all of FC thermistor showed kpej in diagnostics tested thermistor and bi metal both tested ok. Ran step 4 frost pattern good but control not communicating with bi meyal and thermistor ordered harness for FC ui and control call when parts come in.; ordrng 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 W11387386 (UI)
Near Converse, TX 78109
S. L.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Tested unit again found auger locked up checked voltage at motor found 62 volts rechecked wiring found 3 cut wires below door. I am able to correct wires but repair will not last and auger will stop working again after customer pays for new part, advised customer they need new door part LW10365674. Customer does not want to replace door service fee was collected prior no charge today. Returning motor."
Near San Antonio, TX 78218
S. L.
Job Details: 10/16/2020
RANGE WHIRLPOOL WFC310S0ES3 Removed unit in skid replaced control preheated unit all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 10/16/2020
RANGE JENNAIR JES9900BAB Found unresponsive keypad and control needs new control and keypad quoted service fee paid service fee good for 90 days. repair declined.; rqstng P&A on 1 WP8507P234-60 (cntrl-elec) and 1 WPW10206067 (panl-cntrl)
Near San Antonio, TX 78255
Colton B.
Job Details: 10/16/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS03 Issue is drawer beneath oven getting very hot. Replaced both blowers to resolve issue. Upon further testing I determined that the control would not be useful. Unit testing good at this time.
Near Floresville, TX 78114
S. L.
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Tested unit found sump full of water. And debris removed filter cleared filter ran service mode no errors. Ran unit pump motor water and heat working. Advised customer to clean filter or water cannot circulate or drain. All operations normal.
Near Live Oak, TX 78233
S. L.
Job Details: 10/16/2020
MW-HOOD COMBO WHIRLPOOL MMV5219DE4 Called techline spoke to Andy SR 7729057006 tested resistance at turbo relay was advised to replace control again capacitor magnetron and diode.; ordrng 1 W10561770 (capactr-mg) and 1 W10818686 (magnetron) and 1 W10881544 (cntrl-elec) and 1 W11256462 (DIODE)
Near San Antonio, TX 78253
Justin
Job Details: 10/16/2020
DRYER SAMSUNG DV45H7000EW/A2 "Ran clog test and unit failed, will have customer blow out exhaust tubes. DC47-00019A and DC96-00887C will be needed if customer calls back in after cleaning duct."
Near San Antonio, TX 78245
Richard G.
Job Details: 10/16/2020
WASHER MAYTAG MVWX655DW1 Replaced control and power cord. Tested to complete. Unit is good to go.
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/16/2020
OVEN ELECTRIC (D KITCHENAID KODE300ESS01 Replaced both controls. Tested thoroughly to ensure proper function cation. Issue resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 10/16/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG Verified auger motor is not responsive when dispenser paddle is depressed. I could hear some electronic feedback but no motor response. Customer indicated auger had already been replaced. Steve Reference #7003998928 indicated it would have to be another faulty auger or interlock switch. I call back to co firm my volatile readings and was also recommended to replaced main board. ; ordrng 1 DA94-02663F (MAIN BOARD ) and 1 DA97-1254DG (AUGER MOTOR)
Near Boerne, TX 78015
Douglas H.
Job Details: 10/16/2020
WASHER MAYTAG MVWB835DC3 "F9e1 long drain. F0e3 overload, f7e0 loss of power, f2e1 key held too long. For long drain found a child’s sock blocking drain port exit on tub. Removed sock to resolve that issue. Cleared all errors and calibrated unit. Ran auto testing to ensure unit in proper working order. Unit functioning as designed."
Near Castroville, TX 78009
Justin
Job Details: 10/16/2020
WASHER MAYTAG MVWB835DW4 "Replaced console, ran calibration and tested to complete."
Near Lakehills, TX 78063
Justin
Job Details: 10/16/2020
DRYER WHIRLPOOL WED6620HC1 "Found slight dent in drum, fix dent and unit is now running smooth with no issues."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/16/2020
DISHWASHER MAYTAG MDB4949SHZ0 Last trip found faulty door switch. Replace door switch to resolve the issue. Unit tested good now. No further issues at this point. Unit is under warranty with proof of purchase.
Near San Antonio, TX 78257
Colton B.
Job Details: 10/16/2020
VENT HOOD UNKNOWN UXD8636DYS0 "Issue is that customer has to hold button down on vent hood to get it to raise and once it does raise it will only stay sometimes. Unit is not properly mounted in the cabinet, unit leans, which made it hard to work on. Replaced switch cover per techline TJ recommendation, unit still acts the same but now gets stuck on the way up. Called techline again and spoke to Andy, who recommended replacing the switches themselves. Customer not happy with this recommendation and asked to speak to a manager, gave him our card. Customer also tried to blame me for a switch being crooked on the vent hood. The switch was like that when I arrived and none of the work I did involved being near that switch. Letting NR know of situation. Returning the switch cover. ; ordrng 1 W11097349 (covr-swtch) and 1 WPW10398341 (switch)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/16/2020
DISHWASHER KITCHENAID KDTM704ESS0 Was able to get the bottom dish rack assembled as well as the insulation. Unit is uninstalled in the garage where I originally found it. Unit is fully intact.
Near San Antonio, TX 78237
Richard G.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Thawed out freezer evaporator. Replaced evap motor and thermistor. Tested to complete. Unit is good to go.
Near Bandera, TX 78003
Justin
Job Details: 10/16/2020
DRYER MAYTAG MEDC465HW0 "Found leads reverse on dryer, fixed issues and tested unit. Heating and running as designed. Also found outlet not working correctly, will need an electrician."
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/16/2020
MW-HOOD COMBO WHIRLPOOL WMH32519CB1 "Found diode is damaged. Replaced diode. Unit is heating and running good. Replaced bulb and socket. Light now working. No further issues. Collected payment for repairs. Job complete. ; used 1 8206232A (LIGHT BULB), 1 W10210871 (LAMP HOLDER), and 1 W11256462 (DIODE) from stock"
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Swapped out user interface and evaporator fan harness along with the center rail to resolve temperature issues. Unit testing good now.
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Customer stated that the issue is the icemaker is not working. Found ice present in the icemaker tray however the icemaker would not rotate to drop ice in the bin. Ordering icemaker to resolve issue.; ordrng 1 W11284458 (icemaker)
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/16/2020
WASHER ROPER RTW4516FW2 Tub is cracked. Will need new tub. ; ordrng 1 W10238320 (tub-outer)
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced the control board. Tested unit. Ice maker is working as designed. Ou customer more recently started having problems with the left deli drawer light not working. There is a shirt in the light bulb and will need to be replaced. Our customer previously paid our Priority Service fee and paid for today’s work . Part ordered. ; ordrng 1 W10695459 (module)
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/16/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS03 Found that both doors sent were damaged. Pictures included. Replacement part ordered.; ordrng 1 W11243152 (door/mw)
Near Stockdale, TX 78160
S. L.
Job Details: 10/16/2020
RANGE WHIRLPOOL WFE505W0HS1 Called CXC spoke to Felicia she gave authorization WSXCPSXAPL1 parts and labor found bad Right Front infinite switch rescheduling Monday advised customer that part may not be in and will he rescheduled if so so tentatively Monday ; ordrng 1 WP3149400 (switch-inf)
Near Comfort, TX 78013
Colton B.
Job Details: 10/16/2020
WASHER WHIRLPOOL WFW95HEXL2 Issue is an F8E1 error code. Finding issue to be a bad flow meter. Customer opting to not go forward with repair. Collected SC
Near Kerrville, TX 78028
Colton B.
Job Details: 10/16/2020
DRYER WHIRLPOOL WED49STBW1 Customer issue is a scraping sound. Found a damaged roller. Replaced with a dryer repair kit. Unit tested good. Customer prodded proof of purchase that showed this unit as under warranty.; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 10/16/2020
WASHER MAYTAG MVW8230HC0 "Checked washer found error code f0e7 load in washer during clean cycle, ran diagnostics, unit shut off mid cycle attempted to enter diagnostics again but unit shut off. Ordering control board to resolve issue.; ordrng 1 W11130430 (ASSEMBLY CONSOLE ) and 1 W11426291 (CONTROL BOARD )"
Near San Antonio, TX 78233
Shawn W.
Job Details: 10/16/2020
DRYER WHIRLPOOL WED6620HC1 Well my plan did not work because the plastic blower wheel is blocking access to three screws that connect the housing to the bracket that holds the motor. I tried to knock off the screws and I tried to drill out but was unsuccessful. I am ordering a new base and I want a new idler pulley as a contingency. Parts ordered.; ordrng 1 W10837240 (idler pulley) and 1 WPW10121316 (clamp) and 1 WPW10242878 (base)
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 10/16/2020
DRYER MAYTAG MED8230HC0 "Checked dryer found no error codes in testing, ran dryer for 30 minutes no issues unit is working as designed. Job complete."
Near Schertz, TX 78154
Shawn W.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Replaced housing. Tested unit. Water is now dispensing and filling into the icemaker with the filter in. Had to jump start the ice maker. It does currently have life. However, if ice production goes down or stops the ice maker will need to be replaced. Balance paid in full."
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/16/2020
RANGE WHIRLPOOL WFG525S0JS0 Customer stated that the issue was the self-cleaning cycle will not complete itself. The unit shuts off partway through. Ordering a new control to resolve issue.; ordrng 1 W11317846 (cntrl-elec)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the refrigerator drawer won’t close all the way and they can’t open it. Found evaporator frozen and drawer frozen in place. Will need evap motor.; ordrng 1 W11087438 (motor-evap)
Near San Antonio, TX 78253
Justin
Job Details: 10/16/2020
WASHER MAYTAG MVW7232HW0 "Found F0E3 stored, also found drain hose too far inside drain port and was having a hard time fully draining. Ran calibration and factory reset. Unit good to go."
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/16/2020
RANGE WHIRLPOOL WFE320M0ES2 "Checked range found no issues with range burner unit is working as designed, customer states switch is turning off on its own ordering switch to resolve issue. No issues with vent just needs cleaning.; ordrng 1 W10434452 (switch-inf)"
Near Helotes, TX 78023
Tommy B.
Job Details: 10/16/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Called tech line spoke to Leon. Recommends swapping the evaporator cover due to frost pattern only occurring on the left side. ; ordrng 1 W11211387 (cover-evap)
Near Helotes, TX 78023
Tommy B.
Job Details: 10/16/2020
REFRIGERATOR KITCHEN AID KRFC302ESS02 Swapped out door gasket on freezer door to resolve ice accumulation in freezer compartment. No further issues at this time.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/16/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Previous visit found a faulty console. Swapped out with new user interface to resolve issue and unit is testing good now.
Near San Antonio, TX 78250
Richard G.
Job Details: 10/16/2020
WASHER MAYTAG MVWC565FW1 "Customer complaint is that the unit flooded the house and unit would not turn off. Found error codes F9E1 long drain, F8E1 no fill long fill, F1E1 main control fault, F3E1 pressure system fault. Found drain hose is extra long and is pushed down almost to the floor. Was unable to locate any water marks to show leaking anywhere on unit. Ran unit through automatic test and could not locate any leaking. Filled unit in manual test and drained. Was unable to locate any leaks. Performed checks on main control and found nothing reading incorrectly. Called techline but could not get anyone on the line. Set drain hose to correct height, ordering valve and control.; ordrng 1 W11038689 (valve) and 1 W11162438 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 10/16/2020
VENTHOODS WHIRLPOOL WVU37UC0FS0 "Blower fan is pulling correctly, but it placed directly over the left filter which passes paper test. The right does not pass due to placement of fan. Calling techline to assist. Austin is assisting, unit is working as designed. File number 7729057946"
Near Universal City, TX 78148
S. L.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRF535SMBB00 Removed door replaced ice maker tested harvest and fill complete all operations normal.
Near Cibolo, TX 78108
Shawn W.
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Our customer had the unit shut off a few times and then start blinking. They were able to get it started again. Then recently it just stopped working. I was able to get it to fill, wash and drain on normal wash cycle. Ran diagnostics and received no errors. Our customer has been having a number of new build repairs. It takes an unusual amount of time fir the water at the faucet to get hot. I have recommended turning up the water heater and also running the faucet to hot before starting the dish washer to ensure we can get the water up to 124 degrees F sooner. Unit is fully operational."
Near San Antonio, TX 78250
Richard G.
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW7500GC2 "Customer complaint is that the unit is off balance. Entered diagnostics and found error codes F0E5 off balance load, F2E1 ui stuck button. Ran unit through automatic test and found no issues. Recalibrated unit, tested to complete. Unit is good to go."
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/16/2020
RANGE WHIRLPOOL WFC150M0EB3 Necked range found oven operating as designed no issues no error codes found during testing. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/16/2020
RANGE KITCHEN AID KFGD500EBS00 Replaced door hinges on lower oven unit is working as designed. No issues. Job complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Installed new evap. Used lock rings. Charged unit. No leaks. Tested to complete. ; used 1 W10890291 (LOCKRING), and 2 W10891067 (LOCKRING) from stock"
Near San Antonio, TX 78225
Jesus C.
Job Details: 10/16/2020
WASHER MAYTAG MVWX655DW1 Installed new gearcase and basket. No further issues during testing. Collected payment for repairs. Job complete.
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/16/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Spoke with Robert at Whirlpool Tech Line. He informed me that the amount of ice we are talking about is normal, especially in a sparsely filled freezer. He informed me that the next step that we can try is to replace the gasket. Part ordered. ; ordrng 1 W10574475 (gasket-dor)"
Near San Antonio, TX 78254
Richard G.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer complaint is that the unit is leaking on the freezer side. Found drain tube to be clogged and ice buildup on floor of freezer. Ordering drain extension.; ordrng 1 WPW10153550 (extension)
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 10/16/2020
WASHER MAYTAG MVWB765FC3 Checked washer found error code F6E2 replaced acu with no change ordering console to resolve issue. ; ordrng 1 W11109974 (console)
Near San Antonio, TX 78253
Justin
Job Details: 10/16/2020
DRYER WHIRLPOOL WED8000DW4 "Replaced control and electrodes. Customer said door switch is getting stuck, was able to see that issue. Need door switch, if customer calls back in before appointment saying dryer not working still, we will need to order console. W11133029 ; ordrng 1 W11036551 (switch-dor)"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/16/2020
WASHER WHIRLPOOL WTW5000DW2 "Issue is washer not advancing past sensing phase. Found loose connection on drain pump. Fixed that issue, unit now works as intended. Customer provided proof of purchase that showed this unit to be under warranty."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/16/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer stated panel wouldn’t scroll. Upon replacing console the new console was for a microwave oven combo. Put old panel back on. It was a case of wrong part in the right box. Reordering console to resolve the issues. Part showing as psp. ; ordrng 1 W11428578 (CONSOLE)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/16/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Incorrect control listed in parts breakdown. Ordering correct part and rescheduling customer.; ordrng 1 W11110951 (cntrl-elec)
Near San Antonio, TX 78229
Jesus C.
Job Details: 10/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Tested unit. Not powering on. Found wiring at terminal block damaged. Repaired wiring. Unit powers on. No further issues during testing. Job complete.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/16/2020
WASHER ROPER RTW4516FW Cannot make it before they close. Rescheduling.; schdld next appmnt for 10/20 TUE !
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 10/16/2020
ICEMAKER (STANDA KITCHEN AID KUID508ESS1 Checked ice maker found drain pump not working and no water coming into ice maker good water at wall. Ordering valve and pump to resolve issue. Collected service call fee. ; ordrng 1 W10489125 (pump) and 1 W10870921 (valve)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/16/2020
RANGE AMANA AGR5330BAB3 Installed two burner grates which were delivered to the customer from manufacture. Called tech line spoke to Andrew. SR7729056514. Findings show that there is no insulation in the unit. Ordering parts to resolve issue.; ordrng 1 W11130754 (INSULATION)
Near San Antonio, TX 78253
Justin
Job Details: 10/16/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Need control display, unit is powered on just no display. ; ordrng 1 W11192682 (cntrl-elec)"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/16/2020
WASHER MAYTAG MVWX655DW2 "Issue is that washer is not advancing cycle. Finding the issue to be that there is no hot water coming from the wall. Showed customer issue, customer will have to have a plumber fix issue. That should fix issue completely"
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/16/2020
WASHER AMANA NTW4605EW0 Checked washer found suspension loose ordering suspension to resolve issue.; ordrng 1 W10821951 (suspension)
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Replaced door, light in freezer and added adhesive to crack due to ice build up on freezer. Unit is working as designed. Job complete."
Near San Antonio, TX 78256
Colton B.
Job Details: 10/16/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Will not make it to apartments in time today. Last time I was there I told customer that if the new gasket didn’t fix issue I’d just order the door, so that is what I’m doing. Part is on back order, not rescheduling. ; ordrng 1 LW10672966 (dor-fip)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/16/2020
WASHER SAMSUNG WA48H7400AW/A2 Previous visit found faulty control. Swapped out with new control to resolve issues and unit is now testing good.