We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near San Antonio, TX 78258
Jim G.
Job Details: 02/09/2022
I verified a leaking sump.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model DCE33PA-1SSD
Near Boerne, TX 78006
Drew
Job Details: 02/09/2022
11-0504-01 pressure switch, 05-0905-01 hose, 11-0619-21 bin, 11-0616-21 bin level, 11 0619 21 are all parts needed per Scotsman tech line. Customer declined to proceed with repair and instead is getting a brand new unit. No further issues at this point
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Alamo Heights, TX 78209
Garry
Job Details: 02/09/2022
Customer complaint of washer lid not unlocking upon conclusion of cycle. At the time of my arrival, lid WAS unlocked due to customer having power-cycled the unit (it unlocked after being plugged back in.) Physical inspection of lock assembly & door latch revealed no issues, door lock tested within resistance tolerances with door in a locked state, and washer successfully completed several test cycles with door locking/unlocking as designed. No further issues at this time, unit is good to go.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Saint Hedwig, TX 78152
Daniel
Job Details: 02/09/2022
Customer reported broken spray arm. After inspection found spray arm clip that connects to the top drawer broken causing the spray arm to hang down. Spray arm I was sent with was the bottom spray arm. Ordering correct spray arm manifold assembly. Will return with parts to repair.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78224
Jay
Job Details: 02/09/2022
Pulled unit down and found one of the fan mounting bolt laying in cavity. Replaced fan to be sure and installed it correctly. No noise found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78249
Drew
Job Details: 02/09/2022
Called tech line and spoke Scott sr#7732928201. Ran through multiple tests. Found there is bad communication between the bimetal and ui causing the unit to not defrost.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78213
Drew
Job Details: 02/09/2022
Found issue to be in the dishwasher outlet from the home side. Advised am electrician is needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/09/2022
I contacted Rich, Senior Technician at Whirlpool. Our customers temperature in the FC has stabilized in the FC but was at 29 F in the RC. He directed me to not put anymore parts on at this time. He directed me to change the setting on the deli drawer damper and reduce the hole with compound. . Set temperatures at 39 F in the RC and 3 F in the FC. Have customer monitor for 3 days and if adjust temperatures up as needed to settle temperatures to recommended levels. Ambient conditions in the environment at higher temperatures can affect the temperatures. SR#7732655189. I advised our customer.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78248
Jim G.
Job Details: 02/09/2022
I verified a chipped glass cooktop.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78230
Jim G.
Job Details: 02/09/2022
I replaced the cooktop. Issue resolved.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78209
Garry
Job Details: 02/09/2022
Previous visit found faulty Reservoir Drain Pump (W11542868). Replaced Reservoir Drain Pump and returned unit to operation. Unit testing good. Cleaned bin basin. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Boerne, TX 78015
Douglas H.
Job Details: 02/09/2022
Customer stated unit under heating by over 100 degrees. Checked for errors. Found no stored errors. Tested unit to confirm this issue. Finding the culprit to be the ui control and main control. Ordering both to resolve the issue. Per sb web unit is under warranty.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78228
Sebastian
Job Details: 02/09/2022
Found that the fan was completely loose tightened up fan cleared unit of debris, Thats the unit unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Chris S.
Job Details: 02/09/2022
Customer stated that cooktop not working customer wants to replace 2 front burners.
We serviced a
MAYTAG DRYER
Model MDE4000AYW
Near Adkins, TX 78101
Daniel
Job Details: 02/09/2022
Customer reported dryer not heating at all. After inspection checked outlet voltage. Voltage coming from outlet was the correct 240 volts. Removed vent from dryer and tested unit without vent to test for venting issue and unit still did not heat without vent connected. Found faulty heating element. Waiting for heating assembly to arrive. Ordered thermostat and thermal fuse as well just in case. Will return when parts are available to repair.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HTEDBSR
Near San Antonio, TX 78218
Chris S.
Job Details: 02/09/2022
Replace evaporator cover fan motor assembly tested unit everything working as design everything is replaced per Samsung tech line no further issues.
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBSR-AA
Near San Antonio, TX 78216
Jim G.
Job Details: 02/09/2022
I verified machine in demo mode.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Customer complaint is that the unit is constantly draining and will do nothing else. Found error F3E1. Verified bad control. Ordering control.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Customer complaint is that the unit started having a burnt smell when the convection bake option was used. Also states that the insulation is hanging down under the oven. Verified issue is with convection fan and harness. Ordering both.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Part received is wrong part. Part number is correct on parts department sticker, but wrong on actual package. New harness is missing connection for warming zone and internal light. Replaced part so that customer will be able to use the oven and burners. Will need correct part so that the oven can be fully functioning. Please ensure correct part is sent with tech.
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Customer complaint is that the control panel trim is crumbling and breaking off. Verified issue. Ordering control panel.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KHMC1857BBL-1
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Customer complaint is that the unit hums when the door is closed and shows error F6 call service on the screen. Ordering control to resolve issue.
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFHT2131QF0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/09/2022
Customer stated unit stopped cooling. Unit was unplugged upon arrival. Plugged unit in to find the only thing turning on to be the light. Evaporator fan nor condenser fan turning on. Managed to get the evaporator fan to turn on after adjusting thermostat, couldnt get power to compressor or the condenser fan. Issue is with main control.
We serviced a
KITCHEN AID COMPACTOR
Model KTTS505EPA0
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Customer complaint is that the unit is not functioning properly. Found rear safety switch to be bad. Ordering all switches as precaution.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS556ESS
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Replaced valve. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Cibolo, TX 78108
Chris S.
Job Details: 02/09/2022
They did the washer was not turning on foundation we control board replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Schertz, TX 78154
Chris S.
Job Details: 02/09/2022
Replaced LED light tester unit everything working as designed no further.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78212
Sebastian
Job Details: 02/09/2022
Found out the tube the icemaker was not installed correctly made correction thawed out unit customers complaint rattling noises came back cannot confirm noise added a little bit more padding to see if this resolves issue call tech line on issue they dont have any good suggestions for me gave me a part number for some mastic and telling me to attempt to pad up again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/09/2022
Last trip found unit needed pressure regulator installed. Installed regulator valve to resolve the issue. Upon testing same issue as before, water trickling with filter installed and good pressure without the filter. Customer stated has replaced filter 3 times within the last couple of months. Filter housing has been replaced 2 times previously along with inlet valve. By all accounts everything done and symptoms are indicating a bad water filter. Contacting techline due to reoccurring issue after installation of pressure regulator valve per their advice. Spoke with Chris. Explained the situation and explained everything done to this unit. Asked about house pressure, couldnt answer that question. Asked for the part numbers for filter housing and filter to check for known issues for the parts. He stated to replace the filter and filter housing together.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Mathis, TX 78368
Adam
Job Details: 02/09/2022
Again this is a one of two tickets were technician mistakenly ordered parts on wrong unit parts listed on this ticket were for the Washing machine and the washing machine ticket got the dryer parts. Either way components were used. Installed components tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Robstown, TX 78380
John L.
Job Details: 02/09/2022
Glass cover for oven light is broken, will need to be replaced to resolve this issue.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Aransas Pass, TX 78336
John L.
Job Details: 02/09/2022
Installed valves, ran diagnostic mode after installation. Ran test 12. Unit is now dispensing water and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Corpus Christi, TX 78410
John L.
Job Details: 02/09/2022
Inspected unit, found icemaker to be part of issue, arm on icemaker does not fall all the way down an icemaker thanks Ben is full. Air is entering icemaker compartment separator will need to replace to resolve this issue also A couple of parts broken auger motor sits these will need to be replaced as well.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Robstown, TX 78380
John L.
Job Details: 02/09/2022
Inspected unit, short and here has caused wires to burn up on main harness. Replace Harness and test it afterwards issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Mathis, TX 78368
Adam
Job Details: 02/09/2022
Technician that was originally signed job mixed up part orders. Parts listed on this ticket are for the dryer and the dryer has the washing machine parts listed but the parts were swapped and used. Installed lid lock calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Corpus Christi, TX 78418
John L.
Job Details: 02/09/2022
Inspected unit, found connector on control shorted out. Connector to valve has burned, as well as connector port on board. To remedy issue board and valve harness will need to be replaced to resolve issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Corpus Christi, TX 78418
John L.
Job Details: 02/09/2022
Inspected unit, found LED module on unit that will need to be replaced to get lights to function. Also found issue with freezer light and switch in freezer, freezer light switch feels worn. Does not have proper movement, his may be causing issue with lint function in freezer compartment. Replace to resolve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Corpus Christi, TX 78413
John L.
Job Details: 02/09/2022
Inspected unit, during inspection found compressor buzzing loudly when trying to power on. After a few seconds of compressor attempting to move, compressor would shut down. His happened multiple times during inspection. Was able to take amperage readings during this, amps spike and stay high until compressor powers off. Compressor is most likely seized and will need to be replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Mathis, TX 78368
Adam
Job Details: 02/09/2022
Installed all components calibrated unit and ran verification cycle issue has been resolved. Was unable to validate water valve because in the process of repairing unit hot water valve on the home was broken during repair and the only way to shut it off was the main water supply to the home. But all functions work as designed no reason water valve should not as well considering component is new. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Alice, TX 78332
Adam
Job Details: 02/09/2022
Customer complaint of unit no longer agitating. Inspection of unit shows error code for off-balance load as well as motor fault. There is a service pointer in regards to this issue and replacing actuator. Replaced actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXVQ00
Near Victoria, TX 77901
Michael
Job Details: 02/09/2022
The customer said very little water coming out of the water dispenser after installing the new filter, feels he may have forced it when it wasnt lined up properly. removed the filter and there is good water flow, tried another new filter, same issue. The inlet valve is working properly and ice maker is calling for water, possible damage to the housing, not allowing water to flow through.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Victoria, TX 77904
Michael
Job Details: 02/09/2022
The console allowed me to go into diagnostics and see error codes, wont allow me to activate the test without giving F6E2 UI cannot hear ACU error code, F2E1 stuck key. The console will need to be replaced, ordered part and rescheduled the customer.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Kingsville, TX 78363
Adam
Job Details: 02/09/2022
I was able to make contact with tech line but unfortunately phone calls had such bad reception we were unable to communicate. Gentleman named Andrew that I spoke with did try to call back to establish new connection but again where is unable to hold conversation. Customer complaint of unit is not as previous visit. Unit this time is no longer heating. Inspection of unit shows good voltage and good airflow. Will need to replace heating element thermostat and cut off to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model B136CAL1
Near San Antonio, TX 78232
Jim G.
Job Details: 02/09/2022
The fill tube was frozen solid near the rear of the machine. I was able to remove the entire line and clear out the obstruction. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near San Antonio, TX 78240
Garry
Job Details: 02/09/2022
Customer complaint of dryer tripping breaker during operation. Arrived to find the following four error codes: F4E3(Resteicted Air Flow)/F4E4(L2 Line Voltage Error)/F3E6(Moisture Sensor Open)/F2E1(UI Stuck Button). Verified 240v ac from wall outlet, proper wiring at terminal block, and proper voltage coming into control at K2. Tested unit and motor operating but no heat through exhaust. All harnesses, thermostats, thermistors, and switches testing good. Centrifugal switch delivering 120v ac through L2 to control. After reassembly heater is now working, but dryer once again tripped breaker. Measured surface temperature of breaker at panel after breaker tripped, and surface temperature reading at 135F. Advised customer to have a licensed electrical contractor replace this breaker and to give us a call if issue persists. Dryer seems to be working fine, and I believe this issue is being caused by a faulty circuit breaker. Also advised customer to have house vent for dryer cleaned once annually. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB6
Near San Antonio, TX 78233
Garry
Job Details: 02/09/2022
Customer complaint of damage to microwave door. Observed scratch on upper exterior part of door. Ordering new door to resolve issue.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS00
Near San Antonio, TX 78257
Sebastian
Job Details: 02/09/2022
Replace the thermal cut off on the back unit testing good afterwards
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78240
Drew
Job Details: 02/09/2022
Need stops but parts were not in on time. Rescheduling with other appliance repair ; schdld next appmnt for 2/15 TUE PM
We serviced a
JENN-AIR WALLOVEN
Model JJW3830DP01
Near Boerne, TX 78006
Douglas H.
Job Details: 02/09/2022
Unit showing f2e1. Attempted to power cycle and issue persists. Unit needs new console. . Ordering console to resolve the issue.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/09/2022
I noticed the parts did not come in. I counseled with NR with ACT. It appears the program likely kicked the parts out of the job. I have reordered to insure they come in. I called our customer to explain the problem and inform him that our office will contact them when the parts come in.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS05
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/09/2022
Tested unit. Not powering on. Found wiring pinched going to control. Repaired wiring. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78240
Drew
Job Details: 02/09/2022
Here for another appliance and customer wanted a eta on parts for unit. Also had another issue so ordered the inlet valve. Rescheduling repair for the 15th along with other appliance repair.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/09/2022
Our customers display is not lighting or responding and the lid lock is locked. I tested the outlet and it has proper voltage, polarity and grounding. I tested the incoming voltage at the control and we had correct voltage at the J12. The diagnostics LED is off. I removed the J18 connector to see if the Diagnostic LED would come on and it did not. The UI is not affecting the main control. Main control has malfunctioned and will need to be replaced according to the service manual. I was having problems releasing the door latch so I made contact with Steve, Senior Technician at Whirlpool Tech Line. As almost always he was of no assistance and obviously does not care about helping Technicians or Customers. I ended the conversation and reached out to Whirlpool Tech Line to see if I could reach a helpful Senior Technician. I was able to reach Austin and he was helpful but ultimately did not have a solution. I thanked him for his concern and told him I would figure it out some way. There are no service manual procedures for removing this manually. I figured out how to do this by carefully removing the 2 sets of 2 different screws to disassemble the lid latch. I removed the clothes and engaged the latch to prevent door being stuck closed.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/09/2022
I contacted our customer to inform them of the need for the installers to remove the refrigerator from the cabinet then to contact us so myself and a helper can repair the foot supports. Then the installers will have to reinstall.
We serviced a
JENNAIR DISHWASHER
Model JDTSS247HS
Near San Antonio, TX 78255
Sebastian
Job Details: 02/09/2022
Customer unaware of fees they say unit is working properly
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near San Antonio, TX 78253
Jay
Job Details: 02/09/2022
Unit continues to fill with water to the point of overflowing. Not cool either. Ordering recirculating pump.
We serviced a
MAYTAG WASHER
Model MHWZ600TW00
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/09/2022
Tested unit. Leak coming from drain pump. Filter blocked. Removed blockage. No further leaks. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near San Antonio, TX 78254
Drew
Job Details: 02/09/2022
Upon arrival installed the new interlock. Unit still didnt latch shut. Called tech line received Sr#7732161828 from Travis. Found a small crease on frame causing unit to not shut correctly. Tech line deemed unit non repairable. Gave customer file number so she can call whirlpool customer service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78245
Jay
Job Details: 02/09/2022
Unit powers on. Hit cycle and it fills with water then doesnt do anything. No arm movement or motor sounds. It will eventually drain. Ordering motor assembly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/09/2022
Actual Model Number: WFG320M0BS3 Actual Serial Number: VEB0220620. This is a builder call DR. Horton. The burner problem has been fixed. I tested and checked the burners and cap. Noticed a stripped burner screw 3400701 that could be affecting grounding. I replaced with a screw from my truck stock. This unit is fully functional now.; used 1 3400701 (Screw) from stock
We serviced a
SAMSUNG DISHWASHER
Model DD6800079A-ES
Near Helotes, TX 78023
Sebastian
Job Details: 02/09/2022
Found that the garbage disposal plug was still present removed plug unit draining and working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/09/2022
Tested unit. Found leds not illuminating. Fixed wiring to led on top. All lights working. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near San Antonio, TX 78260
Jim G.
Job Details: 02/08/2022
Replaced thermistor. Issue is resolved thawed unit.
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Customer stated unit was over heating and under heating. Ordering acu, and temp sensors. If issue isnt fully resolved after those then ui is needed.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HEP
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/08/2022
Our customer had a sudden complete warming in both the FC and RC. The unit was unplugged when I arrived. I removed the back compartment panel and plugged the unit in. The compressor did not come on and was cold to the touch. I tried to use the two start devices in the kit as a temporary fix but they were not compatible. This unit will need a new overload relay start device. Since the unit did not gradually warm the chances of a sealed system leak is unlikely.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model CDKEBC107KSS04
Near Boerne, TX 78006
Douglas H.
Job Details: 02/08/2022
Customer stated unit stopped heating after a self clean. Found issue to be faulty thermal cutoff fuse. Replaced thermal cutoff fuse to resolve the issue. Unit functioning as designed now. No further issues at.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2430DP01
Near Comfort, TX 78013
Garry
Job Details: 02/08/2022
Customer complaint of F2E1 error code (shorted/stuck key). Checked power at wall, power checked good. Checked terminal wiring at wall plug and wiring is good. Ordering Console to resolve issue. Please schedule follow-up for soonest availability once part is checked in.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Comfort, TX 78013
Garry
Job Details: 02/08/2022
Customer complaint of DW not progressing beyond initial drain upon commencement if wash cycle. F8E4 error code (which does not show on tech sheet) pointed to an Overfill Error. Previous tech ordered drain pump and float switch. Asked customer which detergent he was using and he informed me he is using pods & placing them in the dispenser. Entered Service Diagnostics cycle and machine functioned properly but was full of suds upon completion of cycle. Ran another diagnostics cycle and there was less residual soap upon completion. Tested float switch and float switch is functional. Drain pump is functional. After two cycles with no soap, machine is back to proper operation & successfully entering wash cycle. Issue was too many residual suds keeping float switch open and constantly running drain pump. Informed customer of the importance of hot water for soap dilution and suggested that he place detergent pods directly in tub, as opposed to the dispenser. Customer will monitor and reach out if problems return, but this unit is good to go for now. Operating as designed, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of RC-door ice maker not making ice. Unit failed harvest test in Service Diagnostics. Replaced ice maker and tested unit. Unit testing good. Also tightened up FC door handle. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of no cooing in FC/RC. Arrived to confirm customer complaint and discovered the issue is the start device. Start device has been ordered but not yet received. Please schedule for soonest availability once parts arrive. Customer opted to leave unit unplugged in the interim. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Previous tech ordered replacement gasket for this unit. Arrived to find gasket in good shape, and that it only needed to be reformed in two places. Found that door wasnt shutting as it should & discovered that the issue was the bottom shelf having been installed backwards. This prevented the lowermost drawer from sitting as far back in the FC as it should. Rotated bottom shelf & drawer is no longer interrupting door closure. Warmed & reformed gasket at top & bottom right of FC door, and leveled unit/doors. Doors now lining up, gasket is sealing well around entire perimeter of FC, and unit is level. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of noise during agitation. Inspected unit and found coin change lodged under washolate. Removed wash plate, removed change, and reinstalled wash plate. Checked shifter and shifter is good. Splutch is good. Returned unit to operation and noise has been eliminated. Unit testing good, no further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/08/2022
Tested unit. Noise coming from pulley shield running on cam assembly. Fixed shield. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78248
Jim G.
Job Details: 02/08/2022
I was able to remove the agitator and retrieve the obstruction. Replaced faulty agitator. Issue is resolved.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near San Antonio, TX 78260
Jim G.
Job Details: 02/08/2022
Replaced thermistor. Issue is resolved thawed unit.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH2175XVS-4
Near San Antonio, TX 78253
Jay
Job Details: 02/08/2022
Replaced magnetron, diode, fuse and capacitor. Still no power. Noticed magnetron thermostat was broken at wire harness. Ordering thermostat and wire harness.
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Boerne, TX 78006
Drew
Job Details: 02/08/2022
Customer stated unit was over heating and under heating. Ordering acu, and temp sensors. If issue isnt fully resolved after those then ui is needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78258
Jim G.
Job Details: 02/08/2022
Icemaker was working but I advised a reset and checked machine in service mode.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HEP
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/08/2022
Our customer had a sudden complete warming in both the FC and RC. The unit was unplugged when I arrived. I removed the back compartment panel and plugged the unit in. The compressor did not come on and was cold to the touch. I tried to use the two start devices in the kit as a temporary fix but they were not compatible. This unit will need a new overload relay start device. Since the unit did not gradually warm the chances of a sealed system leak is unlikely.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Sebastian
Job Details: 02/08/2022
Replace the broken rotary switch, mounting mechanism problem, tested unit good to go.
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model CDKEBC107KSS04
Near Boerne, TX 78006
Douglas H.
Job Details: 02/08/2022
Customer stated unit stopped heating after a self clean. Found issue to be faulty thermal cutoff fuse. Replaced thermal cutoff fuse to resolve the issue. Unit functioning as designed now. No further issues at.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Helotes, TX 78023
Jesus C.
Job Details: 02/08/2022
Tested unit. Water leaking from filter housing. Removed filter. Found o-rings on filter were torn. No leaks when filter was removed. Customer will need new filter. Job complete.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2430DP01
Near Comfort, TX 78013
Garry
Job Details: 02/08/2022
Customer complaint of F2E1 error code (shorted/stuck key). Checked power at wall, power checked good. Checked terminal wiring at wall plug and wiring is good. Ordering Console to resolve issue. Please schedule follow-up for soonest availability once part is checked in.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Converse, TX 78109
Daniel
Job Details: 02/08/2022
Customer reported washer not draining. After Inspection found error code F9E1 which is faulty drain. Unit would lock up when drain pump about to kick on. When opening new pump noticed the clips on the new drain pump were broken. Ordering new drain pump. Will return with parts to repair. PLEASE BOOK CUSTOMER FOR LATEST TIME AVAILABLE PREFERABLY 3pm-5pm TIME SLOT.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Comfort, TX 78013
Garry
Job Details: 02/08/2022
Customer complaint of DW not progressing beyond initial drain upon commencement if wash cycle. F8E4 error code (which does not show on tech sheet) pointed to an Overfill Error. Previous tech ordered drain pump and float switch. Asked customer which detergent he was using and he informed me he is using pods & placing them in the dispenser. Entered Service Diagnostics cycle and machine functioned properly but was full of suds upon completion of cycle. Ran another diagnostics cycle and there was less residual soap upon completion. Tested float switch and float switch is functional. Drain pump is functional. After two cycles with no soap, machine is back to proper operation & successfully entering wash cycle. Issue was too many residual suds keeping float switch open and constantly running drain pump. Informed customer of the importance of hot water for soap dilution and suggested that he place detergent pods directly in tub, as opposed to the dispenser. Customer will monitor and reach out if problems return, but this unit is good to go for now. Operating as designed, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model MHW6000AG0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 02/08/2022
Our customer has three washers that have all been not cleaning clothes correctly and leaving residue.. I agreed to a consultation on care and use since we obviously have input problems if all three are having the same problem. Our customer has been using 10x concentrate detergent. I advised on detergent products, cleaning products, amounts and frequency. These units are all currently functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of RC-door ice maker not making ice. Unit failed harvest test in Service Diagnostics. Replaced ice maker and tested unit. Unit testing good. Also tightened up FC door handle. No further issues at this time.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 02/08/2022
Found that I am now getting proper voltage to the unit for 120 V going to the control board now control board is feeding proper voltage to the UI, ui is losing voltage inside the unit confirmed with tech line at the UI is the issue very possible that you are I got damaged with work being done with electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of no cooing in FC/RC. Arrived to confirm customer complaint and discovered the issue is the start device. Start device has been ordered but not yet received. Please schedule for soonest availability once parts arrive. Customer opted to leave unit unplugged in the interim. ; saved tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS01
Near San Antonio, TX 78259
Jim G.
Job Details: 02/08/2022
I verified a faulty fan assembly. Ordering the part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Previous tech ordered replacement gasket for this unit. Arrived to find gasket in good shape, and that it only needed to be reformed in two places. Found that door wasnt shutting as it should & discovered that the issue was the bottom shelf having been installed backwards. This prevented the lowermost drawer from sitting as far back in the FC as it should. Rotated bottom shelf & drawer is no longer interrupting door closure. Warmed & reformed gasket at top & bottom right of FC door, and leveled unit/doors. Doors now lining up, gasket is sealing well around entire perimeter of FC, and unit is level. Unit testing good, no further issues at this time.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776DEM00
Near San Antonio, TX 78232
Douglas H.
Job Details: 02/08/2022
Customer stated unit never cooled after repair. Upon testing found compressor not coming on at all. Power reset to test unit to find when compressor tries to kick on making clunking noise but never kicks on. Ordering compressor to resolve the issue. Scheduled for customer availability, and part availability.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kerrville, TX 78028
Garry
Job Details: 02/08/2022
Customer complaint of noise during agitation. Inspected unit and found coin change lodged under washolate. Removed wash plate, removed change, and reinstalled wash plate. Checked shifter and shifter is good. Splutch is good. Returned unit to operation and noise has been eliminated. Unit testing good, no further issues at this time.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS1
Near San Antonio, TX 78249
Douglas H.
Job Details: 02/08/2022
Issue was with cooling fan. Replaced cooling fan to resolve that issue and resecured down draft vent to resolve that issue, unit is testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/08/2022
Tested unit. Noise coming from pulley shield running on cam assembly. Fixed shield. No further issues during testing. Job complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/08/2022
Last trip , found issue to be faulty recirculating pump. Replaced pump to resolve the issue. Unit is testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78248
Jim G.
Job Details: 02/08/2022
I was able to remove the agitator and retrieve the obstruction. Replaced faulty agitator. Issue is resolved.
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/08/2022
The model number and serial number do not match on this extended warranty dispatch. I brought this to our customers attention and she agreed to pay our service fee, labor and parts and will try to get this mix up on the dispatch worked out with the extended warranty program. Actual Model Number: KSGG700ESS1 Actual Serial Number: R90690673. The model number on AIG dispatch is : KSGG700EBS1. The serial number on the AIG dispatch is : R93826095. Our customer is having a situation in which the preheat will take 35 minutes and the unit will then drop in temperature. F2E1 error code, I spoke with DH and Ed, Senior Technical at Whirlpool. Found Service Pointer and found pinched wire. I cleared the pinched wire. The unit is now functioning as designed. If the problem resurfaces we will need to change the wiring harness WPW10701462. Technical Service Pointer #: W10622771A Action Required: Informational/Mandatory Release Date: November, 2014 Kitchen Products Gas Freestanding Ranges with Direct Spark Ignition (DSI) Control.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH2175XVS-4
Near San Antonio, TX 78253
Jay
Job Details: 02/08/2022
Replaced magnetron, diode, fuse and capacitor. Still no power. Noticed magnetron thermostat was broken at wire harness. Ordering thermostat and wire harness.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Jim G.
Job Details: 02/08/2022
I verified a damaged cooktop. It appears this is not a cosmetic issue as it is melted above the element. ; schdld next appmnt for 2/15 TUE !