We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01 IS FOUN
Near Boerne, TX 78015
Sebastian
Job Details: 05/19/2022
#0313 Found that the drain Pan was unable to be corrected tried my best to unbow the plastic but the plastic is too badly warped ordering new drain Pan explain that I will give discounted labor if they empty out the refrigerator 1st Make sure to send tech 16 out; ordrng 1 W11457241 (Drip pan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78233
S
Job Details: 05/19/2022
Upon a arrival customer stated unit was under a 5-10 year warranty but the call is dispatched as OOW. Advised customer to contact Whirlpool to properly dispatch the call as in warranty to resolve issues. Customer states they will contact Whirlpool to fix the issue. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Universal City, TX 78148
Chris S.
Job Details: 05/19/2022
Customer stated that oven started working correctly having no issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78221
Jesus C.
Job Details: 05/19/2022
Tested unit. No water to tub. Found harness for fill valve was loose. Reconnected harness. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Universal City, TX 78148
Chris S.
Job Details: 05/19/2022
Replaced control board tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/19/2022
Customer stated unit would start make a few noises and then shut off. Checked for errors. Found f6e3 communication error between acu and mcu, and f7e4 basket reengagement failure. Ordering control, slider and clutch to resolve the issues. Control oos. ; ordrng 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near San Antonio, TX 78224
Jesus C.
Job Details: 05/19/2022
Installed new element. No further issues during the. Unit is working properly. Job complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near San Antonio, TX 78218
Garry
Job Details: 05/19/2022
Customer complaint of icemaker not powering on. Found issue to be faulty Auxiliary Drain Pump. Ordering 1 Auxiliary Drain Pump (1901A) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 1901A (Drain Pump)
We serviced a
SAMSUNG DISHWASHER
Model WF45K6200AW-A2
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
"Customer did not like the waivers. Explained they are needed to proceed, reluctantly signed. Explained this isnt our brand and I would have to search for schematics/troubleshooting form. Customer was upset cause the office told him we can service it and didnt tell him anything about the chance of not having the correct info to fix it. Proceeded to try and calm the situation down but customer continued to get irate. Customer then began cursing about this situation and got in my face over the situation. I then grabbed my stuff and left."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near San Antonio, TX 78245
Jay
Job Details: 05/19/2022
Unit was undeveloped so its leveled now. Doors are still vertically misaligned due to unit being empty and doors being designed to be vertically misaligned while empty.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Schertz, TX 78154
S
Job Details: 05/19/2022
Upon arrival customer stated unit would not allow her to use the ui. Verified a faulty console. Ordering 1 W11105004 to resolve issue. Part is OOS. ; ordrng 1 W11105004 (Console)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78228
Jay
Job Details: 05/19/2022
Complaint is that there is a banging noise. Checked for codes, none found. Checked suspension, suspension is good. Checked for leaks with gear box, none found. Noticed unit was very close to wall, supply and drain lines were squished between wall and back of the unit. Moved unit to give them room and ran diagnostic. No noises in high,low, or medium spins. Unit working as it should.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78233
S
Job Details: 05/19/2022
Upon a arrival customer stated unit was under a 5-10 year warranty but the call is dispatched as OOW. Advised customer to contact Whirlpool to properly dispatch the call as in warranty to resolve issues. Customer states they will contact Whirlpool to fix the issue. No further issues at this point.
We serviced a
KITCHEN AID RANGE
Model KFGD500EBS
Near San Antonio, TX 78210
Jesus C.
Job Details: 05/19/2022
Tested unit. Lower bake not working. Found bad igniter for lower bake. Igniter from truck damaged. Will need to order new igniter. ; ordrng 1 12400035 (Igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78221
Jesus C.
Job Details: 05/19/2022
Tested unit. No water to tub. Found harness for fill valve was loose. Reconnected harness. No further issues. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HBS00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 05/19/2022
Found flooded ice maker confirmed at the tube and the door was scaled up causing wild flow correct corrected issue changed out ice maker with truck stock; used 1 W10873791 (ICEMAKER) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/19/2022
"Customer stated unit would start make a few noises and then shut off. Checked for errors. Found f6e3 communication error between acu and mcu, and f7e4 basket reengagement failure. Ordering control, slider and clutch to resolve the issues. Control oos. ; ordrng 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KSCS25INDL01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 05/19/2022
Replaced the bad inverter confirmed good frost pattern after compressor kicked on
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near San Antonio, TX 78218
Garry
Job Details: 05/19/2022
Customer complaint of icemaker not powering on. Found issue to be faulty Auxiliary Drain Pump. Ordering 1 Auxiliary Drain Pump (1901A) to resolve issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 1901A (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near San Antonio, TX 78245
Jay
Job Details: 05/19/2022
Unit was undeveloped so its leveled now. Doors are still vertically misaligned due to unit being empty and doors being designed to be vertically misaligned while empty.
We serviced a
WHIRLPOOL DRYER
Model WED94ODCE0
Near San Antonio, TX 78255
Sebastian
Job Details: 05/19/2022
No address listed only a street name that does not pop up on maps maps left message with customer to call him with appropriate information to schedule
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78228
Jay
Job Details: 05/19/2022
"Complaint is that there is a banging noise. Checked for codes, none found. Checked suspension, suspension is good. Checked for leaks with gear box, none found. Noticed unit was very close to wall, supply and drain lines were squished between wall and back of the unit. Moved unit to give them room and ran diagnostic. No noises in high,low, or medium spins. Unit working as it should."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/19/2022
I spoke with Robert, Senior Technician at Whirlpool and briefed him on the first visit and the current problem. The ice maker never harvested and there is currently no block of ice forming in the ice bin. He directed me to make sure there is 120 VAC at the ice maker with the door switch closed. SR# 7733693688. The ambient temperature in the home is at 67 degrees F. The temperature in the RC is 33 degrees F and -8 degrees F in the FC. Still to cold. Im only measuring 37 VAC at the ice maker with the door switch closed. It is 40 VAC with door switch open. I found two wires that had come loose from the moles connector on the fill tube. This was definitely not a problem on my first visit. They could have been loose and came disconnected when I removed the cabinet wiring. This wiring is for the heater. I Lost contact with Bruce at Whirlpool Tech Line while in the home. A little lateR I was able to get in touch with Travis. Because we are not measuring 120 VAC at the ice maker, we either have a faulty door switch or a wiring problem in the cabinet. Replace the door switch and the fill tube with heater and test the voltage at the ice maker with the door switch in. If we still have 37 VAC we will have an internal wiring problem and Whirlpool Tech Line will need to be contacted for documentation for remediation. Parts ordered. ; ordrng 1 W11396033 (Switch) and 1 W11496599 (Fill Tube with heater)
We serviced a
KITCHEN AID RANGE
Model KFGD500EBS
Near San Antonio, TX 78210
Jesus C.
Job Details: 05/19/2022
Tested unit. Lower bake not working. Found bad igniter for lower bake. Igniter from truck damaged. Will need to order new igniter. Gave estimate for repairs. 124 service fee. Labor 80. Part 53. Collected payment for service fee. ; ordrng 1 12400035 (Igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/19/2022
I removed the dishwasher from the cabinet and replaced the open heating element. Unit is now filling, washing and draining. Went over care and use with our customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Boerne, TX 78006
Sebastian
Job Details: 05/19/2022
"7733697329 Reported with Tech line as I was unable to replicate the tripping unit, is hooked up to an arc breaker pictures attached confirmed this is nucence tripping. sent information to builder for them to have electrician make correction"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
Upon arrival replaced dented control panel. Per nr take the dented one mark as defective and install the other. No further issues at this point
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HBS00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 05/19/2022
Found flooded ice maker confirmed at the tube and the door was scaled up causing wild flow correct corrected issue changed out ice maker with truck stock; used 1 W10873791 (ICEMAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
Upon arrival replaced door, door was still grinding. Used washer to resolve issue. No further issues at this point ; used 1 Wp489467 (Washer) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KSCS25INDL01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 05/19/2022
Replaced the bad inverter confirmed good frost pattern after compressor kicked on Collected remainder of parts fees and labor
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP36QMS
Near San Antonio, TX 78257
Garry
Job Details: 05/19/2022
Customer complaint of ice not dispensing through dispenser. Found ice accumulation on auger. Tested unit. Separator Door closing well and no water escaping IM to enter bucket. My diagnosis is that a stray fragment of ice caused separator door to remain open, causing ice buildup. Cleared ice buildup and tested unit. IM dropping quality ice, filling well, and no water is escaping ice tray. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near Bulverde, TX 78163
Jim G.
Job Details: 05/19/2022
I replaced the faulty cooktop. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED94ODCE0
Near San Antonio, TX 78255
Sebastian
Job Details: 05/19/2022
No address listed only a street name that does not pop up on maps maps left message with customer to call him with appropriate information to schedule
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78209
Garry
Job Details: 05/19/2022
Customer complaint of Beverage Center not cooling. Entry into Service Diagnostics showed no fault codes on memory storage. Compressor is running, upper evaporator fan is running, and lower evaporator fan is not. Cabinet temperature measured 60F on my thermocouple. Attempted to uninstall unit from cabinet enclosure in order to measure compressor amp draw and found that machine is stuck. Cabinet opening needs to be slightly enlarged to remove unit. Our customer is going to contact a handyman in order to free machine and will call us back to schedule our return. Rescheduling ACU.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/19/2022
"I spoke with Robert, Senior Technician at Whirlpool and briefed him on the first visit and the current problem. The ice maker never harvested and there is currently no block of ice forming in the ice bin. He directed me to make sure there is 120 VAC at the ice maker with the door switch closed. SR# 7733693688. The ambient temperature in the home is at 67 degrees F. The temperature in the RC is 33 degrees F and -8 degrees F in the FC. Still to cold. Im only measuring 37 VAC at the ice maker with the door switch closed. It is 40 VAC with door switch open. I found two wires that had come loose from the moles connector on the fill tube. This was definitely not a problem on my first visit. They could have been loose and came disconnected when I removed the cabinet wiring. This wiring is for the heater. I Lost contact with Bruce at Whirlpool Tech Line while in the home. A little lateR I was able to get in touch with Travis. Because we are not measuring 120 VAC at the ice maker, we either have a faulty door switch or a wiring problem in the cabinet. Replace the door switch and the fill tube with heater and test the voltage at the ice maker with the door switch in. If we still have 37 VAC we will have an internal wiring problem and Whirlpool Tech Line will need to be contacted for documentation for remediation. Parts ordered. ; ordrng 1 W11396033 (Switch) and 1 W11496599 (Fill Tube with heater)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78218
S
Job Details: 05/19/2022
Upon arrival customer stated unit would just drain. Unplugged unit and found a loose connection to the water valve not allowing the unit. Plugged unit and pressed cancel for 3-5 seconds and unit stopped draining. Reconnected loose connection to water valve and valve works perfectly fine. Retested unit and functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/19/2022
"I removed the dishwasher from the cabinet and replaced the open heating element. Unit is now filling, washing and draining. Went over care and use with our customer."
We serviced a
WHIRLPOOL WALLOVEN
Model IBD350DS04
Near San Antonio, TX 78209
S
Job Details: 05/19/2022
Upon arrival noticed the unit was much harder to take out than expected. Contacted tech #29 for assistance. Contacted NR and got the approval from KW as well. With the arrival of tech #29 removed the unit and replaced the thermostat and reinstalled unit. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
Upon arrival replaced dented control panel. Per nr take the dented one mark as defective and install the other. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near San Antonio, TX 78212
S
Job Details: 05/19/2022
Upon arrival customer stated tenant stated the water would not turn on for the unit. Realized I didnt turn the water valves back on after reinstalling unit. Apologies. Turned water valves on and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
"Upon arrival replaced door, door was still grinding. Used washer to resolve issue. No further issues at this point ; used 1 Wp489467 (Washer) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78209
Garry
Job Details: 05/19/2022
Customer complaint of washer not draining or releasing lid lock. Arrived to find fault codes in machine storage - F9E1 (Long Drain) & F0E5 (Off-Balance Load). Actuated drain pump in Service Diagnostics and observed lid unlock automatically when tub was emptied of water. Pressure tube was clogged with residual detergent. Counseled our customer on best practices of machine operation, detergent dosing, and cleaning of unit. Cleared blockage in pressure tube and presided over successfully completed diagnostic cycle. Machine is operating normally. Customer to monitor and contact us if issue reoccurs. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP36QMS
Near San Antonio, TX 78257
Garry
Job Details: 05/19/2022
"Customer complaint of ice not dispensing through dispenser. Found ice accumulation on auger. Tested unit. Separator Door closing well and no water escaping IM to enter bucket. My diagnosis is that a stray fragment of ice caused separator door to remain open, causing ice buildup. Cleared ice buildup and tested unit. IM dropping quality ice, filling well, and no water is escaping ice tray. Job complete, unit is good to go. No further issues at this time. Collected SC."
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS92EC0AS04
Near San Antonio, TX 78245
Richard G.
Job Details: 05/19/2022
Customer complaint is that the unit just stopped working. Verified power getting to unit, controls are not powering on. Ordering controls.; rqstng P&A on 1 W10864151 (Console) and 1 W10841692 (Control)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near Bulverde, TX 78163
Jim G.
Job Details: 05/19/2022
I replaced the faulty cooktop. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Somerset, TX 78069
Richard G.
Job Details: 05/19/2022
Cust complaint is that the unit shakes a lot and does not spin all of the water out of the clothes. Also states that some cycles do not work when selected. Entered diagnostics and found error codes F0E5. Verified issues. Will need control for repair along with suspension.; rqstng P&A on 1 W11116592 (Control)
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUB24FRERS00
Near San Antonio, TX 78209
Garry
Job Details: 05/19/2022
"Customer complaint of Beverage Center not cooling. Entry into Service Diagnostics showed no fault codes on memory storage. Compressor is running, upper evaporator fan is running, and lower evaporator fan is not. Cabinet temperature measured 60F on my thermocouple. Attempted to uninstall unit from cabinet enclosure in order to measure compressor amp draw and found that machine is stuck. Cabinet opening needs to be slightly enlarged to remove unit. Our customer is going to contact a handyman in order to free machine and will call us back to schedule our return. Rescheduling ACU. Collected SC."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Universal City, TX 78148
Chris S.
Job Details: 05/19/2022
Upon arrival customer stated that door was scratched by handle and shelf was also scratched and doors were not sitting correctly. Also customer stated that when icemaker calls for water its extremely loud. Ordering door shelf door gaskets and water valves to fix all issues parts are all PSP items and out of stock.; ordrng 1 W11567335 (Vavle) and 1 W11567408 (Dual valve) and 2 W10917313 (gasket-dor)s and 1 W11254957 (dor-fip) and 1 W11084821 (frame)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Kerrville, TX 78028
Drew
Job Details: 05/19/2022
"Upon arrival found broken element, replaced with one from ts. No further issues at this point ; used 1 279838 (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78247
Chris S.
Job Details: 05/19/2022
Customer stated that washer is just filling and draining. Found issue to be faulty drive motor capacitor actuator. Waiting for drive motor to come in.; ordrng 1 W10913953 (actuator)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78218
S
Job Details: 05/19/2022
Upon arrival customer stated unit would just drain. Unplugged unit and found a loose connection to the water valve not allowing the unit. Plugged unit and pressed cancel for 3-5 seconds and unit stopped draining. Reconnected loose connection to water valve and valve works perfectly fine. Retested unit and functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WALLOVEN
Model IBD350DS04
Near San Antonio, TX 78209
S
Job Details: 05/19/2022
Upon arrival noticed the unit was much harder to take out than expected. Contacted tech #29 for assistance. Contacted NR and got the approval from KW as well. With the arrival of tech #29 removed the unit and replaced the thermostat and reinstalled unit. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cibolo, TX 78108
Chris S.
Job Details: 05/19/2022
Replaced ice door tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near San Antonio, TX 78212
S
Job Details: 05/19/2022
Upon arrival customer stated tenant stated the water would not turn on for the unit. Realized I didnt turn the water valves back on after reinstalling unit. Apologies. Turned water valves on and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78209
Garry
Job Details: 05/19/2022
"Customer complaint of washer not draining or releasing lid lock. Arrived to find fault codes in machine storage - F9E1 (Long Drain) & F0E5 (Off-Balance Load). Actuated drain pump in Service Diagnostics and observed lid unlock automatically when tub was emptied of water. Pressure tube was clogged with residual detergent. Counseled our customer on best practices of machine operation, detergent dosing, and cleaning of unit. Cleared blockage in pressure tube and presided over successfully completed diagnostic cycle. Machine is operating normally. Customer to monitor and contact us if issue reoccurs. Job complete, unit is good to go. No further issues at this time. Collected SC."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elmendorf, TX 78112
Daniel
Job Details: 05/19/2022
Was told on last visit to replace deli drawer and deli harness. Replaced both parts but UI still did not function properly. Ran various tests on unit with Bruce from techline with still no solution to the issue. Was told by techline to replace control and UI with the unit unplugged on next visit that perhaps we got a defective UI. If that doesnt work to call back techline to see what the next step would be. Will return when parts are available to repair.Sr 7733647460; ordrng 1 W10843055 (Control) and 1 W11387386 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYM7
Near San Antonio, TX 78253
Richard G.
Job Details: 05/19/2022
"Customer complaint is that the unit is not washing or drying dishes well. Entered diagnostics and found error codes F10E1 dispenser electrical problem, F7E1 no heat, F8E2 drain motor electrical problem. Will need to replace control. Quoted customer cost of part: $132.70, labor: $125, and service fee: $57 (discounted for senior). $340.66. Collected service fee.; ordrng 1 W10597045 (Control)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Somerset, TX 78069
Richard G.
Job Details: 05/19/2022
Customer complaint is that the unit is not heating and the dryer will not stop when the door is opened, verified issues. Will need to order door switch. Rescheduling parts for heating issue.; rqstng P&A on 1 WPW10569603 (Door switch)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS92EC0AS04
Near San Antonio, TX 78245
Richard G.
Job Details: 05/19/2022
"Customer complaint is that the unit just stopped working. Verified power getting to unit, controls are not powering on. Ordering controls.; rqstng P&A on 1 W10864151 (Console) and 1 W10841692 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM03
Near Bulverde, TX 78163
Jim G.
Job Details: 05/19/2022
Replaced adapter kit. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Somerset, TX 78069
Richard G.
Job Details: 05/19/2022
Cust complaint is that the unit shakes a lot and does not spin all of the water out of the clothes. Also states that some cycles do not work when selected. Entered diagnostics and found error codes F0E5. Verified issues. Will need control for repair along with suspension.; rqstng P&A on 1 W11116592 (Control)
We serviced a
SAMSUNG DRYER
Model DV45H7000EWA2
Near Von Ormy, TX 78073
Richard G.
Job Details: 05/19/2022
Customer complaint is that the unit is not heating. Verified issue. Will need to order heating parts.; rqstng P&A on 1 DC47-00015A (Thermostat) and 1 DC47-00016A (Thermostat) and 1 DC47-00018A (Thermostat) and 1 DC47-00019A (Heater) and 1 DC97-14486A (Assembly duct heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Universal City, TX 78148
Chris S.
Job Details: 05/19/2022
Upon arrival customer stated that door was scratched by handle and shelf was also scratched and doors were not sitting correctly. Also customer stated that when icemaker calls for water its extremely loud. Ordering door shelf door gaskets and water valves to fix all issues parts are all PSP items and out of stock.; ordrng 1 W11567335 (Vavle) and 1 W11567408 (Dual valve) and 2 W10917313 (gasket-dor)s and 1 W11254957 (dor-fip) and 1 W11084821 (frame)
We serviced a
MAYTAG RANGE
Model MGR8800FZ2
Near San Antonio, TX 78242
Richard G.
Job Details: 05/19/2022
Customer states the unit is giving off a strong gas smell when started. Also states that the control panel is cracked. Found that the gas smell is just the initial push of gas to get the burners started. Following that, the smell goes away. Found no gas leaks. Verified cracked control panel. Will need to replace.; ordrng 1 W11164063 (Console)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78247
Chris S.
Job Details: 05/19/2022
Customer stated that washer is just filling and draining. Found issue to be faulty drive motor capacitor actuator. Waiting for drive motor to come in.; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Floresville, TX 78114
Daniel
Job Details: 05/19/2022
Unit in warranty entitlement page in pics with goods issue date. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Tested with new start device that I had in truck but compressor still did not kick on even with new start device. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78228
Jay
Job Details: 05/19/2022
F7e6 motor fault and f7e7 motor unable to reach target rpm were found. Ran test 3 and 3b everything came back fine. Replaced shifter cleared codes and ran diagnostic. Unit working as it should. No codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near San Antonio, TX 78215
Garry
Job Details: 05/19/2022
Customer complaint of refrigerator not cooling. Arrived to confirm customer complaint and observed malfunction of Start Device and Compressor. Ordering Compressor Kit (W11370574) and necessary couplings to resolve issue. Please schedule Sealed System Tech for soonest availability once parts arrive. ; rqstng P&A on 1 W11370574 (Compressor Kit), ordrng 1 W11504419 (Coupler) and 1 W11504420 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cibolo, TX 78108
Chris S.
Job Details: 05/19/2022
Replaced ice door tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Floresville, TX 78114
Daniel
Job Details: 05/19/2022
Customer reported unit leaking from bottom left corner after about 3 washes. After inspection found trial of water from inner cabinet coming from fabric softener dispenser. After closer Inspection found fabric softener bezel not clamping onto fabric softer dispenser at all. I believe because bezel is not grabbing properly that its causing water or slowing fall through which is why the unit seems to be leaking from that area after about 3 washes. Ordering bezel and dispenser just in case. Will return with parts to finish repair. ; ordrng 1 W11550898 (Fabric softener bezel) and 1 W11569112 (Fabric softener assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near San Antonio, TX 78228
Garry
Job Details: 05/19/2022
"Customer complaint of washer not working. Previous visit found faulty cold water supply valve. Customer has had this issue repaired. Arrived today to discover F1E1 error code stored in Diagnostics. This code indicates ACU failure. HMI also unresponsive to touch input. Attempted to run Service Diagnostics cycle and fired both water inlet valves but drain pump did not respond accordingly. ACU not sending voltage to drain pump. Attempted to measure resistance through pump motor windings and found an open line. Ordering ACU (W11513246), Console Assembly (W11391560), Encoder Assembly (W11481116), Lower Harness (W11335100), and Drain Pump (W11399437) to resolve issues. Machine location/install is very tight on space. Informed customer that he may not need to move dryer in order for me to execute repair and that if machine needs to be moved I will do so. Rescheduling Inlet Valve and Latch in the event that these parts are needed once I can further test and evaluate,aching function. Please schedule for soonest availability once parts arrive.; rqstng P&A on 1 W11513246 (ACU), ordrng 1 W11391560 (Console Assembly) and 1 W11481116 (Encoder Assembly) and 1 W11335100 (Lower Harness) and 1 W11399437 (Drain Pump)"
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near Converse, TX 78109
Chris S.
Job Details: 05/19/2022
Was going to replace fan took the fan down and found the power cord was hitting fan and causing noise secured power cord tester unit everything working good no need for new fan.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elmendorf, TX 78112
Daniel
Job Details: 05/19/2022
Was told on last visit to replace deli drawer and deli harness. Replaced both parts but UI still did not function properly. Ran various tests on unit with Bruce from techline with still no solution to the issue. Was told by techline to replace control and UI with the unit unplugged on next visit that perhaps we got a defective UI. If that doesnt work to call back techline to see what the next step would be. Will return when parts are available to repair.Sr 7733647460; ordrng 1 W10843055 (Control) and 1 W11387386 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near San Antonio, TX 78254
Jay
Job Details: 05/19/2022
Replaced dispenser and heater. Unit testing good. Also found a lot of food and debris in filter and screened. Cleaned out as much as I could. Ran a drain cycle and its draining much better theres a clicking in drain pump. Found no debris in it. Ordering drain pump. ; ordrng 1 Drainpump (W10876537)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Somerset, TX 78069
Richard G.
Job Details: 05/19/2022
"Customer complaint is that the unit is not heating and the dryer will not stop when the door is opened, verified issues. Will need to order door switch. Rescheduling parts for heating issue.; rqstng P&A on 1 WPW10569603 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Garry
Job Details: 05/19/2022
Customer complaint of refrigerator intermittently not cooling. Arrived to find defrost heater disconnected from harness. Reconnected heater and tested defrost circuit. All components testing good. Manually defrosted evaporator and secured thermistor to outlet tube with zip tie, ensuring good contact. Should this issue persist, please order ACU (W11449482) prior to technician dispatch. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM03
Near Bulverde, TX 78163
Jim G.
Job Details: 05/19/2022
Replaced adapter kit. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Floresville, TX 78114
Daniel
Job Details: 05/19/2022
Unit in warranty entitlement page in pics and receipt for house for being paid In cash as well. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Tested with new start device that I had in truck but compressor still did not kick on even with new start device. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)
We serviced a
SAMSUNG DRYER
Model DV45H7000EWA2
Near Von Ormy, TX 78073
Richard G.
Job Details: 05/19/2022
Customer complaint is that the unit is not heating. Verified issue. Will need to order heating parts.; rqstng P&A on 1 DC47-00015A (Thermostat) and 1 DC47-00016A (Thermostat) and 1 DC47-00018A (Thermostat) and 1 DC47-00019A (Heater) and 1 DC97-14486A (Assembly duct heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/19/2022
Installed new evaporator and drier. Recharged unit. No leaks. Good frost pattern. No further issues. Job complete.
We serviced a
MAYTAG RANGE
Model MGR8800FZ2
Near San Antonio, TX 78242
Richard G.
Job Details: 05/19/2022
"Customer states the unit is giving off a strong gas smell when started. Also states that the control panel is cracked. Found that the gas smell is just the initial push of gas to get the burners started. Following that, the smell goes away. Found no gas leaks. Verified cracked control panel. Will need to replace.; ordrng 1 W11164063 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Floresville, TX 78114
Daniel
Job Details: 05/19/2022
Unit in warranty entitlement page in pics with goods issue date. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Tested with new start device that I had in truck but compressor still did not kick on even with new start device. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/19/2022
Customer stated unit upper oven not igniting for bake. Found issue to be faulty igniter. . customer wishes to proceed with repair. Ordering igniter to resolve the issue. ordrng 1 WP7432P143-60 (Bake igniter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near San Antonio, TX 78215
Garry
Job Details: 05/19/2022
"Customer complaint of refrigerator not cooling. Arrived to confirm customer complaint and observed malfunction of Start Device and Compressor. Ordering Compressor Kit (W11370574) and necessary couplings to resolve issue. Please schedule Sealed System Tech for soonest availability once parts arrive. ; rqstng P&A on 1 W11370574 (Compressor Kit), ordrng 1 W11504419 (Coupler) and 1 W11504420 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Floresville, TX 78114
Daniel
Job Details: 05/19/2022
Customer reported ice not dispensing. Upon arrival found broken mounting plate assembly where the coupling sits into. Ordering mounting plate assembly, coupling, coupling spring, and dispenser motor just in case since I wasnt able to properly test since not functional due to broken mounting plate. Will return with parts to repair.; ordrng 1 W11202789 (Dispenser motor) and 1 W11573761 (Mounting plate assembly) and 1 WP2220458 (Coupling) and 1 W10852956 (Coupling spring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bulverde, TX 78163
Jim G.
Job Details: 05/19/2022
I verified a warped freezer door causing sealing issues. Ordered part. It the door is OOS. Please schedule asap. ; ordrng 1 LW11255360 (Door stainless)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Floresville, TX 78114
Daniel
Job Details: 05/19/2022
Customer reported unit leaking from bottom left corner after about 3 washes. After inspection found trial of water from inner cabinet coming from fabric softener dispenser. After closer Inspection found fabric softener bezel not clamping onto fabric softer dispenser at all. I believe because bezel is not grabbing properly that its causing water or slowing fall through which is why the unit seems to be leaking from that area after about 3 washes. Ordering bezel and dispenser just in case. Will return with parts to finish repair. ; ordrng 1 W11550898 (Fabric softener bezel) and 1 W11569112 (Fabric softener assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bulverde, TX 78163
Jim G.
Job Details: 05/19/2022
Replaced control and wiring harness. Issue is resolved.
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near Converse, TX 78109
Chris S.
Job Details: 05/19/2022
Was going to replace fan took the fan down and found the power cord was hitting fan and causing noise secured power cord tester unit everything working good no need for new fan.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Shavano Park, TX 78231
Jim G.
Job Details: 05/19/2022
I replaced the faulty diffuser.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near San Antonio, TX 78254
Jay
Job Details: 05/19/2022
Replaced dispenser and heater. Unit testing good. Also found a lot of food and debris in filter and screened. Cleaned out as much as I could. Ran a drain cycle and its draining much better theres a clicking in drain pump. Found no debris in it. Ordering drain pump. ; ordrng 1 Drainpump (W10876537)
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Douglas H.
Job Details: 05/19/2022
Last trip found faulty hinges, due to binding from sheet rock catching door. Installed new hinges to resolve the issue. Hinge issue fixed now. Door still not sitting properly. Finding door panel to be warped due to repeated damage from sheet rock. Unit needs refrigerator door panel. Sent to DB since door panel is not on parts list. Also installed missing filter cap. This is the same issue so still covered. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Garry
Job Details: 05/19/2022
"Customer complaint of refrigerator intermittently not cooling. Arrived to find defrost heater disconnected from harness. Reconnected heater and tested defrost circuit. All components testing good. Manually defrosted evaporator and secured thermistor to outlet tube with zip tie, ensuring good contact. Should this issue persist, please order ACU (W11449482) prior to technician dispatch. Job complete, unit is good to go. No further issues at this time."
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830IL00
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/19/2022
I tried to enter diagnostics and it immediately displayed F6E9 Oven ACU lost communication contact. I was able to get in and also retrieved error code F1E1 Internal oven ACU error. Both dated 17 May 2022. This unit will need new ACUs and likely a console. All parts are covered under limited extended warranty unit 9/25/2024. Parts ordered.; ordrng 2 W11448962 (Control Board)s and 1 W11449303 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Floresville, TX 78114
Daniel
Job Details: 05/19/2022
Unit in warranty entitlement page in pics and receipt for house for being paid In cash as well. Customer reported unit not cooling. After inspection found that start device would buzz and try to kick compressor on but then compressor would just shut off. Checked voltage to start device and start device was getting correct voltage. Tested with new start device that I had in truck but compressor still did not kick on even with new start device. Ordering compressor kit and requesting sealed system tech for next visit. ; ordrng 1 W11370574 (Compressor kit)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSRC25FVMS00
Near Boerne, TX 78006
Drew
Job Details: 05/19/2022
Upon arrival customer stated he wanted the water lines replaced. Quoted Reservoir 91.40, labor 145.75. Prefers 8am time slot if available. Ordering reservoir. ; ordrng 1 WPW10276792 (reservoir)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78210
S
Job Details: 05/19/2022
Checked parts bin last night for part and did not have it. Contacted parts dept and got everything squared away for part. Rescheduling for tomorrow as first call if possible. ; schdld next appmnt for 5/20 FRI 8
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 05/19/2022
Upon arrival replaced ui to resolve the issue with the speaker. Noise was present, unit is functioning as designed. No further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/19/2022
Installed new evaporator and drier. Recharged unit. No leaks. Good frost pattern. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Boerne, TX 78015
Drew
Job Details: 05/19/2022
Upon arrival found flow meter to be receiving a full 120 but doing nothing. Replaced flow meter and didnt receive proper voltage only 18v. Replaced acu and flow meter worked properly. No further issues at this point