Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1719 customer reviews

Richard G.

Richard G.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control panel. Tested to complete. Unit is good to go.

Near Pillard Summit, San Antonio, TX 78245
Justin  R.

Justin R.

WASHER MAYTAG MVWB835DC4 "Spoke with customer, talked about repair and she is looking at a replacement. Does not want to go forward with repair or service."

Near Brite Ranch, San Antonio, TX 78245
Douglas H.

Douglas H.

RANGE KITCHEN AID KOSE500ESS02 "Last trip found faulty door switch, console and control. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."

Near Socorro Falls, Helotes, TX 78023
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Customer complaint is that the freezer is no longer freezing food. Found issue to be with evap motor and harness. Collected service call fee. Ordering motor with harness.; ordrng 1 W11109595 (motor-evap)

Near Silent Forest Dr, San Antonio, TX 78250
Richard G.

Richard G.

FREEZER WHIRLPOOL WZF34X16DW04 "Customer complaint is that the unit still has a plastic smell and it makes the food taste different. Says she has emptied the freezer and disinfected everything and is also using baking soda to help absorb the smell, but nothing is working. Called techline and spoke with Rick says to check the evaporator fan motor and defrost heater. Opened up unit and the smell was a little stronger round evap motor and heater. Ordering evap motor and heater.SR#7729317106; ordrng 1 WPW10316428 (heater) and 1 WPW10359880 (motor-evap)"

Near Sonni Field, San Antonio, TX 78253
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint is that the bottom icemaker is not making ice. Will need to replace icemaker.; O-emld tckt

Near Maidenstone Dr, San Antonio, TX 78250
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDF130PAHB0 "Customer complaint is that the unit is not washing well, and the dishes don’t dry. Put unit into diagnostics and found no error codes. Ran automatic test, all steps passed. Unit is washing as designed, but motor has a loud humming noise when running. Heater is also not heating well. Will need to replace pump and motor and heater. Customer also states unit shuts off in the middle of the cycle and has to be restarted. Verified issue with control. Ordering control.; ordrng 1 W10518394 (heater) and 1 W10888591 (pump and motor) and 1 W11087225 (control elect)"

Near Silver Mist Way, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR SAMSUNG RF34H9960S4AA "Replaced swing guard on refrigerator, there’s a clip broken on door side ordering parts to resolve issue.; rqstng P&A on 1 DA91-04174A (DOOR REF) and 1 DA97-14605A (CASE BASKET), states that autho needed"

Near Oletha St, San Antonio, TX 78211
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Replaced diffuser due to diffuser staying open after replacement open and closed properly, checke water dispenser valve is not actuating ordering valve to resolve issue.; ordrng 1 WPW10179146 (valve-inlt)"

Near Halliday Ave, San Antonio, TX 78223
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Checked refrigerator found ice maker stuck mid harvest ordering ice maker to resolve issue,will need a sealed system tech per last tech notes for partial frost pattern/ice build up on evaporator.; ordrng 1 W10746960 (icemaker)"

Near Catfish Ln, San Antonio, TX 78224
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Necked refrigerator found bad refrigerator thermistor ordering ref thermistor to resolve issue, customer will call for scheduling part install.; ordrng 1 W10556397 (thermistor)"

Near Lavender Meadow, San Antonio, TX 78222
Colton B.

Colton B.

COOKTOP GAS JENN-AIR JGD3536GS00 "Issue is that flames are too high. Unit is set up for NG when it is on LP. Ordering conversion kit. Currently on BO, will call when they come in.; ordrng 1 W11083838 (cnvrsn-kit)"

Near S US Hwy 87, Fredericksburg, TX 78624
Colton B.

Colton B.

DRYER MAYTAG MEDB765FC0 "Issue is a whining sound when dryer kicks on. Once dryer is running there is no noise issue. Belt, pulley and rollers all look to be in good shape. Finding issue to be bad start windings in the motor. Ordering a new motor and blower wheel to resolve issue. Will call customer when part comes in.; ordrng 1 WPW10349492 (wheel) and 1 WPW10508324 (motor-drve)"

Near Pedernales Estates Rd, Fredericksburg, TX 78624
Justin  R.

Justin R.

DRYER MAYTAG MED7230HW1 "Unit is not running correctly, will power on but when you go to run unit it will make clicking noise then turn off display. Issue within control and display, possible motor fault. PSP item on control and console. ; ordrng 1 279787 (motor) and 1 W11413567 (CONSOLE ) and 1 W11441687 (CONTROL )"

Near Co Rd 3821, San Antonio, TX 78253
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Customer complaint is that the refrigerator compartment is not cooling. Replaced evaporator cover per special project. There is no change to customer’s initial complaint. The ui continuously beeps and the power failure led is steadily on. Every few minutes the compressor attempts to kick on, the main control board clicks, and the door open alarm sounds. Compressor shuts off, condenser fan runs followed by clicks on the main control board, then the ui makes a sound like it was just powered on. Main control clicks again and compressor begins humming. Called techline and spoke with Robert. Ran through some tests on the fans and ui. States it is a control board issue and to replace the Main control and the control board at the compressor. Spoke to customer about repair. She will look for a new refrigerator.File 7729321396"

Near Magnolia Bend, San Antonio, TX 78251
Shawn W.

Shawn W.

WASHER MAYTAG MVWB865GC0 Ran diagnostics and received error code F6 E2 communication error UI/ACU. We have no continuity in the UI harness. We have 120 VAC at the control board and the green light is blinking. We will need a new UI harness and perhaps a UI and it is unlikely that a new control board will be needed. Part ordered and rescheduling already ordered parts as a contingency. This is a MTF8D00APL1 Whirlpool is covering parts and labor. Our customer is paid in full for our service fee. ; ordrng 1 W11199207 (harns-wire)

Near Lightstone Dr, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

OVEN ELECTRIC (D JENN-AIR JJW2430WS02 "Replaced fuse, and power supply with no change to ui getting good power to supply and thermal fuse bad ui ordering to resolve issue.; rqstng P&A on 1 W10517887 (panl-cntrl), states that autho needed"

Near Terrell Rd, San Antonio, TX 78209
Ezequiel V.

Ezequiel V.

ICEMAKER (STANDA WHIRLPOOL GI15PDXZS1 "Checked ice maker found build up at compressor, compressor turning on and turning off within 5 seconds. No frost pattern at evaporator. Gave customer quote for repair. Customer will call if they want to continue service.; rqstng P&A on 1 2217224 (relay) and 1 W10783194 (overload) and 1 WPW10218037 (evaporator), states that autho needed"

Near E Woodlawn Ave, San Antonio, TX 78212
Ezequiel V.

Ezequiel V.

COMPACTOR WHIRLPOOL MTUC7500ADM0 Checked compactor found broken gear ordering gear to resolve issue.collected service call fee. ; ordrng 1 882699 (gear-drive)

Near Park Hill Dr, San Antonio, TX 78212
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Valve and ice maker will be needed for issue.; ordrng 1 W10865826 (valve)

Near Culebra Rd, San Antonio, TX 78254
Tommy B.

Tommy B.

DISHWASHER KITCHENAID KDTM354DSS4 Customer stated that the unit isn’t completing cycles. Diagnostics revealed errors F10E3 F8E1 F8E2. Found issue to be faulty control. Collected service call. ; ordrng 1 W10712076 (cntrl-elec)

Near Belle Ellen, San Antonio, TX 78229
Colton B.

Colton B.

REFRIGERATOR KITCHEN AID KRSC703HPS "Issue was that the UI was not sitting flush with the refrigerator door. Reinstalled UI correctly, it now sits flush with door. The contact number we have is for the realtor I believe. Other people were working on the house. Completed repair and left. Tried calling contact to let her know the issue was resolved but the phone never went to v/m, just kept ringing. Email is on file."

Near E Morse St, Fredericksburg, TX 78624
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WFW560CHW1 Checked washer found no issues with drain system preformed diagnostics testing no issues no error codes found during testing or operation. Job complete.

Near Broadway, Alamo Heights, TX 78209
Colton B.

Colton B.

DISHWASHER MAYTAG MDB8959SKZ0 Issue is a no drain dishwasher. Found issue to be a broken chopper attachment. Took pictures per service pointer and am ordering a new drain pump to resolve issue. Unit now drains. ; ordrng 1 W11497943 (DRAIN PUMP)

Near S State Hwy 16, Fredericksburg, TX 78624
Justin  R.

Justin R.

RANGE WHIRLPOOL WFC150M0JB0 "Found wall outlet not brining in correct voltage, 240 was going across neutral and L2. Customer will call to schedule another appointment once house supply is good to ensure no other damage has occurred."

Near Clipper Harbor, San Antonio, TX 78253
Tommy B.

Tommy B.

RANGE KITCHENAID KSEG700ESS0 Replaced control to resolve issues. Unit still nonfunctional. New error code present F1E0. Unit will need a new primary control board as resetting the unit did not resolve the issue.; ordrng 1 WPW10453975 (cntrl-elec)

Near Springhill Dr, San Antonio, TX 78232
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS311SDHM05 The unit will need a new light module for the freezer section. Part ordered.; ordrng 1 W11449273 (MODULE)

Near Huebner Rd, San Antonio, TX 78258
Douglas H.

Douglas H.

DISHWASHER JENN-AIR JDB3200AWS0 "Console unresponsive except for cancel button and heavy wash cycle. Appears to be console shorted out. Quoted Best case scenario quote 318.16 for console and labor, worst case scenario 424.38 for control, console and labor. Collected Sc. Custom wants to proceed with repair even in worst case scenario. Ordering console and control to resolve the issue. Parts on b/o. ; ordrng 1 W10813131 (CONSOLE)"

Near Pyrite, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit not dispensing ice or water. Also noticed no lights on. Unit acting like a door stuck open. All doors shut. Verified through diagnostics that unit thinks all doors are open. Ordering UI, control, door switches and pantry floor for switches on it. Unit needs authorization ; rqstng P&A on 1 W11215631 (FLOOR) and 3 W11289496 (SWITCH)s and 1 W11330971 (UI PANEL) and 1 WPW10675033 (CONTROL), states that autho needed"

Near Marbella Ct, San Antonio, TX 78210
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL GMC305PRS01 Called customer. Needs to cancel appointment. Will contact us if needed.

Near Ocelot Pth, San Antonio, TX 78253
Justin  R.

Justin R.

WASHER MAYTAG MVWB765FC3 "Will need console, control has been replaced and console is still faulty. ; saved tckt"

Near Pearsall Rd, Atascosa, TX 78002
Tommy B.

Tommy B.

WASHER SAMSUNG WF210ANW/XXA F3 27 error in diagnostics. Drain is non functional. Unit requires a new control board. Part is discontinued. Conducting additional research to determine if we can acquire the part. Quoted for labor plus the additional second tech labor charge . Collected service call.

Near Betty Lou Dr, San Antonio, TX 78229
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS325SDHV01 Customer complaint is that the freezer section will stop cooling and the icemaker will stop working. Need to replace evaporator harness.; ordrng 1 W11405276 (EVAP HARNESS)

Near Stirrup St, San Antonio, TX 78227
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF331PAHS1 "Found garbage disposal blocked not allowing water to drain. Fixed issue, unit is good to go."

Near N Knoll, San Antonio, TX 78240
Shawn W.

Shawn W.

OVEN ELECTRIC (S WHIRLPOOL WOS11EM4EB01 Our customer installed the door correctly and as soon as they closed the door the outer glass fell down and broke (picture included). All parts needed for rebuild were ordered. Any parts not needed will be returned to vendor.; ordrng 1 4457130 (retainer) and 1 9760564 (door hinge) and 1 W10789031 (clip) and 1 W10789031 (clip) and 1 W10804159 (glass-door) and 1 WP3400832 (screw) and 1 WP3400832 (screw) and 1 WP4449247 (glass-door) and 1 WP8303698 (liner-door) and 1 WP9760563 (hinge-door) and 1 WPW10292297 (screw) and 1 WPW10292297 (screw) and 1 WPW10481434 (nameplate)

Near Park Hollow, San Antonio, TX 78259
Douglas H.

Douglas H.

COOKTOP GAS JENN-AIR JGCP436WP00 Customer stated unit back right flame not right. Found flame high in some points and low in others. Found cause to be burner head not placed properly. Adjusted burner head to resolve the issue. Unit in proper working order now. Collected Sc.

Near Menger Springs, Boerne, TX 78006
Justin  R.

Justin R.

MICROWAVE OVEN KITCHEN AID KOCE500ESS01 "Replaced control, bake element and over temp sensor. Control and element covered by extended warranty."

Near Alamo St, Castroville, TX 78009
Ezequiel V.

Ezequiel V.

RANGE KITCHENAID KFGG500ESS2 Replaced igniter and valve but no change ordering orfice and orfice hold to resolve issue.; ordrng 1 W10515455 (burnr-head) and 1 W10732140 (holder-orf)

Near W French Pl, San Antonio, TX 78201
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "I found that the display continued to show that the ice maker is off, even though it is on. The switch for the bail arm seemed to have a big gap. I reset it and it solved the problem, then it came back. I Installed a new ice maker from my truck stock W11265135 and the gap returned to normal but it did not solve the display problem. Called DH. He advised to check wires on display and if the are connected to replace the display. Part ordered.; ordrng 1 W11265135 (panel-ui), used 1 WPW10300024 (ICE MAKER) from stock"

Near Anabella St, San Antonio, TX 78247
Tommy B.

Tommy B.

RANGE JENN-AIR JEC8536ADB Customer stated the unit is tripping the breaker. Found issue to be faulty wiring harness for right side. Part is discontinued. Collected service call.

Near Hunters Chase St, San Antonio, TX 78230
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFC150M0JB0 "Customer stated that the bake and broil does not work, that the cooktop does work. Found issue to be caused by L1 connector being damaged at wiring harness terminal block. Ordering new wiring harness to resolve issue.; ordrng 1 W11134841 (harns-wire)"

Near Spring Front Dr, San Antonio, TX 78249
Tommy B.

Tommy B.

REFRIGERATOR AMANA ART308FFDM06 Customer stated that the unit turned off for one day and stopped cooling and then resumed calling later. Unit testing normally at this time. Reviewed use and care and customer instruct with the customer. No further issues at this time.

Near Brandeis St, San Antonio, TX 78249
Douglas H.

Douglas H.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Unit not functioning properly, not heating properly and sounds went away. Checked error codes found F6e4 UI communication error, 5 different times. Ordering console and control to resolve the issue. Made unit functional by resetting power to unit. Console on b/o; ordrng 1 W11261167 (CONTROL) and 1 W11297728 (CONSOLE)"

Near Hidden Pond Dr, , TX
Richard G.

Richard G.

DRYER MAYTAG MEDB835DC4 "Customer complaint is that the unit is now not drying clothes. Checked out unit, heater is operating normally, found airflow to be restricted. Removed hose from wall, and airflow was restored. Informed customer that the vent going to the roof is likely restricted from the squirrel that was in the vent. Did not collect service fee."

Near Rio Pecos, San Antonio, TX 78251
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW7000DW3 Customer stated the issue with the unit did not complete the cycle and did not drain or spin. Found F0E3 Eric owed and diagnostics. Unit passed automatic test cycle. Explained to the customer about loading procedures and how it can interrupt the cycle. Unit tested good with no issues at this time.

Near Texana Dr, San Antonio, TX 78249
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Will need thermistor for freezer. ; ordrng 1 W10316760 (thermistor)

Near Texas Bend, San Antonio, TX 78253
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Went to replace start device, found compressor to be extremely hot. Checked out compressor, determined bad compressor. Return start device and capacitor."

Near Richland Hills Dr, San Antonio, TX 78251
Douglas H.

Douglas H.

COOKTOP GAS JENN-AIR JGC3536GS01 Customer stated smell of gas in cabinet below unit. Upon opening cabinet definitely a strong smell of gas. Used gas detector to find pet gas line not secured to ball valve properly. Tightened up fitting to resolve. Verified not leaking anymore with gas detector. No further issues at this point.

Near Pico De Aguila, San Antonio, TX 78255
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Last tech found issue in SS. Confirmed issue. Found cause to be overcharge caused restriction. Replaced dry and service port to resolve the issue. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point."

Near Hannah, , TX 78101
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced freezer light, ice maker is working as designed."

Near Red Maple Path, Castroville, TX 78009
Colton B.

Colton B.

WASHER SAMSUNG WF21OANW/XAA Issue is a no drain washer. Filter is clean and pump is getting voltage. Finding issue to be a faulty drain pump. Customer declined repair. Collected PSC per notes.

Near Cypress Estates Pkwy W, Ingram, TX 78025
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRX735SDHV "Issue was that unit was unable to switch between cubed and crushed ice. Replaced solenoid, unit tested good."

Near Socorro Falls, Helotes, TX 78023
Shawn W.

Shawn W.

REFRIGERATOR SAMSUNG RF18HFENBSR "Our customer has been experiencing the ice maker overfilling with water. This Samsung ice maker will have a tendency to overfill if the water pressure coming in is less then 20 PSI. If the water pressure is over 20 PSI and the ice maker still overflows it has a bad water valve. I tested the measured flow of water into the ice maker with good water pressure at the Crestview RV Center. The unit filled as designed. The nature of motor homes stopping and starting water hook up puts stress on the water valve, especially with the inability to air out the lines with a water dispenser. This valve is a single valve and this model does not have a water dispense feature. I checked the ice maker to ensure it is not leaking. It is not leaking. This unit will need a new water valve. Our customer will let us know if and when they will move forward with the repair. This will depend on the actual owners timeline and needs between service at Crest View RV. Jd will let u

Near IH 35 N, Selma, TX 78154
Colton B.

Colton B.

RANGE FRGIDAIRE n/a "Issue was no broil on unit. Found wire unplugged from broil element. Plugged wire back in, unit tested good. Customer also wanted me to look at vent hoot, told her that I’d need a separate ticket for that and it is a brand that we do not service. She will call warranty company again. Could not find a model and serial tag on unit."

Near Boxwood N Dr, Center Point, TX 78010
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Customer needs a little more time to locate documents. If all else fails I will call trade team and see about having repair covered anyways. Rescheduled for Friday. ; schdld next appmnt for 11/20 FRI !

Near Fowler Ridge, San Antonio, TX 78245
Tommy B.

Tommy B.

COOKTOP GAS KITCHEN AID KCGC506JSS "Customer stated that the issue is the right rear burner sometimes goes out and reignites, the right front burner does not always light immediately and that the left front burner ring is cracked. Issue is cosmetic and all other functions are normal at this time. Customer instruct fulfilled."

Near Cantera Manor Blvd, San Antonio, TX 78256
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW8040DW4 Replaced control board and latch ran diagnostics test no issues. Washer is working as designed. Job complete.

Near W Travis St, San Antonio, TX 78207
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced damaged drain hose. Tested to complete. Unit has 2 hoses attached because the dishwasher is too far from disposal.

Near Quiet Fox Ln, San Antonio, TX 78245
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "This unit will need a new led module for the freezer. I called N because this was sent OOW COD, but it has special project listed. Our customer was told by Whirlpool that this was a manufacturer defect and that the would pay for the service and part. However, they did not provide an authorization or an S code. I informed NR. I did not collect a service fee. This will need to be worked out with Whirlpool.; ordrng 1 W10843353 (module)"

Near Ramble Ridge, Garden Ridge, TX 78266
Shawn W.

Shawn W.

WASHER LG WT1201CW When our customer try’s to start a load the unit displays a dE error code. This is related to the door lock. I tried the manufacturer suggested reset action twice but this did not resolve the error. Conducted the various LG service tests related to dE and dL for door sensor and door switch. The door lock is good. The control board needs to be replaced. This control board is discounted.

Near Mayfair Dr, San Antonio, TX 78217
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Previous visit found missing shelves. Swapped out with new parts to resolve issue and unit is testing good with no further issues at this time.

Near Novacek Blvd., San Antonio, TX 78254
Tommy B.

Tommy B.

DISHWASHER AMANA ADB1400AGB1 Previous visit found a faulty control. This visit swapped out with new parts to resolve issue and unit is testing good with no further issues at this time.

Near Hayden Sedge, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS586FIEH00 Checked refrigerator found no issues with refrigerator temperatures refrigerator is working as designed no issues. Job complete.

Near Colima St, San Antonio, TX 78207
Shawn W.

Shawn W.

OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Fixed light socket. Unit is now fully operational

Near Comanche Arrow, San Antonio, TX 78233
Tommy B.

Tommy B.

WASHER KENMORE n/a Customer stated that the issue is the unit has a foul odor. Helped customer run unit through a cleaning cycle and offered alternative suggestions for cleaning options. Collected priority service call with military discount

Near Harbor Creek, San Antonio, TX 78245
John L.

John L.

WASHER WHIRLPOOL WTW4816FW2 "Inspected unit, ran diagnostics to verify issue. Installed water valve, re-calibrated and tested after installation. Unit is now working as should. Issue has been resolved."

Near FM622, Goliad, TX 77963
Adam H.

Adam H.

REFRIGERATOR KITCHEN AID KRFC704FPS03 Customer complaint of unit no longer dispensing water after repairs. Inspection of unit shows pedal that dispenses water was out of alignment with housing which was causing the pedal to stay in A depressed state. Reese positioned pedal issue resolved

Near Briecesco Dr, Corpus Christi, TX 78414
Adam H.

Adam H.

REFRIGERATOR SAMSUNG RF28JBEDBSR/A Install component tested unit issue resolved

Near Chamomile Ct, Corpus Christi, TX 78414
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Customer complaint of frost/ice forming in freezer compartment. Inspection of unit shows freezer gasket dead all the way around not making contact with cabinet. Gap is large enough to where he treating will not resolve issue. Advise customer product is 100% repairable. Customer feels that repairing a brand new Product is unreasonable and will be returning unit to retailer. Product is under 30 days old retailer Lowe’s. Issue resolved

Near Moonlake Ridge Dr, Corpus Christi, TX 78413
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRX988SIBE01 Sr# 7729320436. Installed all components issues have been resolved. Documented door issue with tech line. Tech line states door was never really meant to shut on its own. This conversation happened after replacing hinges. Issue resolved

Near Camden Pl, Corpus Christi, TX 78412
John L.

John L.

RANGE MAYTAG MER6600FZ2 "Installed component, unit still did not come on. Checked electrical, at out let reading 120 both sides at rear of unit reading 206 on one side and 37 on the other. Called Techline about issue and spoke with Leon. Explained finding to Techline, Techline determined that issue is with home electrical and not with unit. Received file number, #7729317505"

Near N Fort St, Goliad, TX 77963
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT348FMEW00 "Install components, issue has been resolved."

Near Denipat Ln, Aransas Pass, TX 78336
John L.

John L.

WASHER WHIRLPOOL WTW5100HC0 "Installed component, recalibrated unit. Issue resolved."

Near W Wheeler Ave, Aransas Pass, TX 78336
John L.

John L.

REFRIGERATOR WHIRLPOOL WRS315SNHM03 "Installed components, issue has been resolved."

Near Island Retreat Ct, Port Aransas, TX 78373
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Unit will need a refrigerant charge. Customer states fridge will cool but freezer never freezing. Not a part number specifically order coolant charge but will dictate in notes. Unit cost for 40.8 Grams (R-600a) charge. Job will require sealed system technician. And possible 2 count for labor.; schdld next appmnt for 11/25 WED !

Near E Santa Gertrudis St, Kingsville, TX 78363
John L.

John L.

RANGE KITCHEN AID KSIB900ESS "Inspected unit, ran test on unit unit had a failure with the bake element. Will need to replace bake element to resolve this issue also lift suck it has burnt out and is damaged will need to replace the socket to resolve this and sensor is failing to read temperature properly this will need to be replaced as well.; rqstng P&A on 1 W10586204 (sensor) and 1 W10774342 (elmnt-bake) and 1 W11175594 (sockt-lite)"

Near County Rd 376, George West, TX 78022
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Compressor is running fine. Finding ice build up on refrigerator evaporator to be the issue. Freezer temps are good. Ordering new evaporator cover to resolve issue. 2 in SSB. ; ordrng 1 W10889841 (cover-evap)

Near Bramante Ln, Helotes, TX 78023
Richard G.

Richard G.

MICROWAVE OVEN WHIRLPOOL WMH32519HZ2 Replaced lamp holder. Still need control board.; O-emld tckt

Near Oak Meadow Ln, San Antonio, TX 78253
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced sump motor for unit, tested to complete."

Near Sweet Rose, Castroville, TX 78009
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL WCG97US0HS00 Need gas valve for back left burner. Spoke with customer about appointment will reschedule for next week. ; ordrng 1 W10597156 (valve-gas)

Near Maridell Park, San Antonio, TX 78253
Shawn W.

Shawn W.

WASHER LG WM2016CW Our customer decided they want to change all three shocks on the washer. I have ordered the part. The part appears to be an after market part and that is why it is different. This perhaps caused our customers recent problem. They had another technician from another company change out 2 about a year or two ago. This is perhaps how this after market part was ordered by our technician. It appears that there is a different shock. This unit has three shocks and they are all the same. I have ordered these three OEM part shocks. Our customer paid our service fee in full. Remaining balance on completion of job; ordrng 1 383EER3001G (PARTS ASSEMBLY) and 1 383EER3001G (PARTS ASSEMBLY) and 1 383EER3001G (PARTS ASSEMBLY)

Near Royal Orbit, San Antonio, TX 78248
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHEN AID KRFF507HPS01 Checked refrigerator found rattle noise coming from compressor ordering insulation to resolve issue.; ordrng 4 10835903 (grommet)s and 2 2169104 (insulation)s

Near Aylesbury Hill St, Terrell Hills, TX 78209
Justin  R.

Justin R.

RANGE WHIRLPOOL WFG525S0HS0 "F6E4 stored in unit, unit display not responding to touch on some buttons. Will need control to fix issue. Control is PSP item. 584.27 quoted for repair. Calling trade team to see about covering part. Customer is looking to provide closing paperwork that shows May 2019 closing date. WTG5YTGAP1 code for covering part. 130.89 is balance left ; ordrng 1 W11317846 (cntrl-elec)"

Near Renley Crest, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived at Lowe’s, was unable to locate refrigerator, checked all refrigerators service order not found.; saved tckt"

Near Austin Hwy, San Antonio, TX 78209
Shawn W.

Shawn W.

WASHER MAYTAG MVWX700XW1 Our customer is having problems with agitation. I ran diagnostics and found error code F8E3 overflow condition. Ran automatic test mode and found that the agitator did not fully move during the agitation test.I ran test 3a and we were not getting 120 VAC when switching form spin to agitate in Manual test mode. According to the service manual the Main Control board will need to be replaced. Part is ordered. Our customer paid our service fee. Remaining balance upon completion.; ordrng 1 W10405819 (cntrl-elec)

Near Stoneway Dr, San Antonio, TX 78258
Colton B.

Colton B.

REFRIGERATOR LG LRFDS3006S/00 Issue is that ice dispenser and water dispenser constantly run when not locked. Finding issue to be a faulty dispenser switch. Switch is stuck in the active position. Ordering a new switch to resolve issue.P&L on return visit. Collected SC fee. ; ordrng 1 6600JB3001C (DISPENSER SWITCH)

Near Guadalupe Bend, Boerne, TX 78006
Colton B.

Colton B.

DRYER WHIRLPOOL WED9500TW2 "Issue was that a clamp fell out of the facia surrounding the door, reinstalled clamp, unit tested good."

Near Fairway Bluff Dr, Boerne, TX 78015
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Issue is door alarm keeps going off. Customer showed multiple videos of issue. In video customer opened and closed all doors, issue still persisted. Checked all switches in diagnostics, they all worked well. No obstructions were found either. Ordering a control board to resolve issue. ; ordrng 1 WPW10675033 (cntrl-elec)"

Near Windridge Dr, Boerne, TX 78006
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue is frost in freezer and no ice dispensing. Found air gap in freezer gasket. Used hair dryer to resolve that issue. Ice motor works well. Ordering new dispenser parts to resolve ice dispensing issue. 1238; rqstng P&A on 1 W10678156 (pad) and 1 W11087492 (switch) and 1 W11189145 (door-ice) and 1 W11244274 (door-ice)

Near Creekwood Rd N, Kerrville, TX 78028
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRMF706ESS01 "I noticed that the left side stop pan was misplaced and upon further inspection I found it damaged. I replaced it with one in my truck stock STOP-PAN,LH,SIL W10585151. I properly leveled the unit, defrosted the ice build up and heat treated the seal on the freezer door. Unit is now fully functional.; used 1 W10585151 (STOP-PAN,LH,SIL) from stock"

Near Cavoli Fields, San Antonio, TX 78259
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the icemaker is not working, and refrigerator is not cooling. Found evaporator frozen over. Will need evaporator motor with harness.; ordrng 1 W11087438 (motor-evap)"

Near Adams Hill Dr, San Antonio, TX 78227
Ezequiel V.

Ezequiel V.

MW-HOOD COMBO KITCHENAID KMHC319ESS5 Replaced door on microwave due to intermittent display after replacement no issues. Unit is working as designed. Job complete.

Near Flametree Cove, San Antonio, TX 78213
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Spoke with the daughter of home owner. Told her We are still waiting on parts, the office will call once parts have arrived to schedule appointment."

Near Azalea Crossing, San Antonio, TX 78253
Colton B.

Colton B.

DRYER ROPER RED4516FW "Running behind, rescheduling for Friday.; schdld next appmnt for 11/20 FRI !"

Near TX-534 Loop, Kerrville, TX 78028
Ezequiel V.

Ezequiel V.

OVEN ELECTRIC (D MAYTAG MER6757BAS "Checked range found bad front right element and bad upper bake element ordering elements to resolve issue. Collected service call fee.; ordrng 1 74004105 (element,bake (upr)) and 1 WPW10204680 (elmnt-surf)"

Near Rock Creek Run St, San Antonio, TX 78230
Shawn W.

Shawn W.

DRYER AMANA NED4655EW1 "I tested the unit and found that the heating element needed a thermostat WP3387134. I replaced the part, tested unit. It is now fully functional.; used 1 WP3387134 (THRMST-FIX) from stock"

Near Perrin Beitel Rd, San Antonio, TX 78217
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW5000DW3 Replaced control board on washer unit is working as designed no issue. Calibrated machine no issues. Job complete.

Near NW Military Hwy, San Antonio, TX 78231
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRFC604FSS01 Replaced ice maker on refrigerator due to no ice after replacement good harvest food water flow into tray unit is working as designed no issues. Job complete.

Near Villa Jardin, San Antonio, TX 78230
Colton B.

Colton B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer issue is wet dishes at the end of the cycle and dirty dishes. Finding issue to be customer not using rinse aid and sometimes too much detergent. Walked customer through rinse aid usage and proper wash settings. Also used a screw to tighten the kick plate. Heater operation is good. Unit testing good.

Near Oakland Hills Ln, Kerrville, TX 78028
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL n/a Customer states they called to reschedule this appointment.; O-emld tckt

Near Lakehills St, San Antonio, TX 78251
Douglas H.

Douglas H.

RANGE SAMSUNG NE58F9710WS/AA Last trip found faulty infinite switch not allowing temp change on right front burner. Replaced infinite switch to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L

Near Roaring Creek Dr, Boerne, TX 78006
Douglas H.

Douglas H.

RANGE JENN-AIR n/a Unit right front burner head giving sparatic flame and convection fan giving loud noise. Adjusted fan blades to resolve convection issue. Right front burner would need 73001285 burner head & 73001275 port. Both parts are NLA. No further issues at this point.

Near Wilderness Oak, San Antonio, TX 78258
Shawn W.

Shawn W.

RANGE WHIRLPOOL WFE320M0JS0 "The model number on the receipt is slightly off, hopefully this will fly. Our customer is experiencing a problem with the unit heating properly. If she wants to bake something at 350 degrees F, she has to set it at about 420 F. I ran diagnostics and got OK, no error codes. I made a temperature adjustment based in our customers reported difference by 30 degrees F. After preheating the unit to 350 degrees F it was to hi. I dropped it 15 degrees F. The diagnostics mode showed 19 accumulated days since an error code but there was no error code present. This unit will need a new control as well as temperature sensor.; ordrng 1 W11432568 (CONTROL BOARD) and 1 WPW10181986 (sensor)"

Near Briarbend St, San Antonio, TX 78247
Douglas H.

Douglas H.

WASHER MAYTAG MVWC565FW2 "Customer stated unit tripped breaker. Checked for errors, none found. Checked amp draw during test cycle. Max amp draw is 3 amps. Not enough amp draw to trip the breaker. Ran through diagnostics testing to completion. Unit functioning as designed. Not finding any issues."

Near Belle Strait, San Antonio, TX 78257
Douglas H.

Douglas H.

MW-HOOD COMBO WHIRLPOOL GMC305PDS07 "Unit just saying door open when trying to start microwave, appeared as issue was with door switches. Quoted 343.14. Customer wanted to proceed with repair. Pulled unit apart to find door switches corroded. Replaced door switches from stock, issue still persists, also verified the inline fuse was still good. calling techline as found a connector in the top just loose. Also finding no power coming to inline fuse. Found that the bus fuse went out. Not charging customer for switches as it didn’t fix issue. Ordering fuse to resolve the issue. Collected Sc. ; ordrng 1 WPW10017410 (FUSE), used 3 W10727360 (SWITCH) from stock"

Near Brazos Stage, San Antonio, TX 78255
Douglas H.

Douglas H.

MICROWAVE OVEN MAYTAG MMW9730FZ05 "Microwave door not closing properly. Inspected unit door, hinges and switches all functioning properly. Used a straight edge to find the cavity isn’t flush together properly. There is almost a 1/8inch gap from microwave interior to side of cavity. And almost a 1/8in gap from base of cavity to the top on both sides. Calling techline due to reoccurring issues and to report findings. Spoke with Tj. Explained the situation. Stated unit can’t be fixed due to bow. Did a video call to confirm. Confirmed on video unit is un repairable. No SR7728885220"

Near Hart Cliff, San Antonio, TX 78249
Colton B.

Colton B.

RANGE MAYTAG n/a "Running behind, rescheduling for Friday.; saved tckt"

Near TX-534 Loop, Kerrville, TX 78028
Douglas H.

Douglas H.

OVEN ELECTRIC (D JENN-AIR JJW3830DS02 Last tech found f2e1 shorted key. Quoted 150 plus for labor. Replaced console after confirming diagnosis. Unit testing good now. Part still covered under limited part warranty per JA. Collected labor cost.

Near Terra Run, San Antonio, TX 78255
Colton B.

Colton B.

DISHWASHER KITCHEN AID KDFE104DSS2 Issue was that dishwasher was not washing dishes. Float switch checked good. Called techline who said that the issue seemed to be a control issue. Ordering new control and returning. ; ordrng 1 W10854215 (cntrl-elec)

Near Calderwood St, San Antonio, TX 78249
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced both control boards and console for unit. Tested to complete.

Near Arroyo Spg, San Antonio, TX 78253
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 1 year additional Costco warranty documented in quick pics. Will need auger motor for unit. ; schdld next appmnt for 11/23 MON !

Near Buck Park, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

REFRIGERATOR MAYTAG MFI2568AES Checked refrigerator found ice maker stuck mid harvest ordering ice maker to resolve issue. Collected second appliance fee. ; ordrng 1 W10583817 (icemaker)

Near Rock Creek Run St, San Antonio, TX 78230
Richard G.

Richard G.

OVEN ELECTRIC [S WHIRLPOOL WOS92EC7AS04 Customer states they called to reschedule this appointment.; O-emld tckt

Near Lakehills St, San Antonio, TX 78251
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Customer complaint is that the icemaker is leaking water. Found icemaker to be missing one screw in the back that mounts it in the freezer section, water is leaking from back of icemaker. Customer states a technician was here yesterday and said it was good but did not replace the icemaker.; ordrng 1 W10884390 (icemaker)"

Near Timberhill, San Antonio, TX 78238
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF23HCEDTSR/AA "Icemaker stopped making ice again. Check error codes. Found error code 40 C, Error code for icemaker fan. Unit needs auger assembly. Quoted 206.35 for part costs. Per AE Sc and labor ti be covered still ; ordrng 1 DA97-12540K (AUGER ASSEMBLY)"

Near Fair Oaks Pkwy, Boerne, TX 78015
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KBFC42FSS00 Replaced control board that client acquired themselves. Took unit out of demo mode. Chirping is gone. Unit is now fully operational.

Near Twynbridge, San Antonio, TX 78259
Douglas H.

Douglas H.

MW-HOOD COMBO WHIRLPOOL WMH73521CS3 Unit has no power after customer changed fuse. Found customer changed fuse for door switches. Found power fuse to be the issue. Customer had another fuse. Used customers fuse to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.

Near Valle Mission, Boerne, TX 78015
Justin  R.

Justin R.

DRYER MAYTAG MEDC465HW0 "Unit is no longer at Lowe’s, close job."

Near SW Loop 410, San Antonio, TX 78245
Shawn W.

Shawn W.

WASHER AMANA NTW4516FW3 Ran automatic test mode. Unit will need a new control board. Part is ordered.; schdld next appmnt for 11/19 THU !

Near Perrin Beitel Rd, San Antonio, TX 78217
Richard G.

Richard G.

REFRIGERATOR KITCHEN AID KRSC703HPS00 Customer complaint is that the unit is not cooling well. Found evaporator frozen over. Will need thermistor and evaporator motor.; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)

Near Coyote Run, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Checked refrigerator found control board intermittent customer stated - would appear prior to shutting off for hours and staring back up, ordering control board to resolve issue..; ordrng 1 W10503278 (control board)"

Near Mondean St, San Antonio, TX 78240
Richard G.

Richard G.

DISHWASHER AMANA ADB1400AGS1 Replaced control board and harness. Ran unit through automatic test. All steps passed. Tested to complete. Unit is good to go.

Near Ridge Path, San Antonio, TX 78250
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WED5700XW0 "Checked dryer found control board with faulty readings causing light to stay on at all times ordering control board to resolve issue, good heat from dryer.; rqstng P&A on 1 W10214008 (cntrl-elec)"

Near Welles Arbor Cir, San Antonio, TX 78240
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced ice door. Tested to complete. Unit is good to go.

Near Assumption Dr, San Antonio, TX 78254
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Housing is cracked and leaking as soon as you take out filter. Will need to replace housing. Replaced valve. ; ordrng 1 W11346623 (FILTER HEAD )

Near Canton Field, San Antonio, TX 78245
Shawn W.

Shawn W.

RANGE WHIRLPOOL W5CE3024XB00 "Replaced parts, tested unit. All burners operating as designed"

Near Oak Panache, San Antonio, TX 78259
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW4816FW2 "Checked washer found error code f0e2 over suds , ran valve cleared suds no issues after removing suds. Washer is working as designed. Job complete."

Near Mainland Dr, San Antonio, TX 78240
Shawn W.

Shawn W.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer stated that microwave oven wasn’t working right. Found issue to be tripped breaker. Rebooted microwave oven tested unit everything working properly. Customer has 3 year extended warranty took pic in quick pics of extended warranty.

Near Comanche Creek, San Antonio, TX 78261
Richard G.

Richard G.

DISHWASHER MAYTAG MDB9979SKZ0 Customer complaint is that the unit is showing an F9E1 error code. Verified issue. Determined bad drain pump. Will need drain pump that was ordered.; O-emld tckt

Near Archer Point, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL NTW4516FW3 "Checked washer found no error codes during testing or operation unit is working as designed, calibrated washer ran diagnostics test no issues. Job complete."

Near W Woodlawn Ave, San Antonio, TX 78228
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL WCG55US0HS "Installed missing regulator, unit does not have gas line. Can’t test unit."

Near Begonia rock, San Antonio, TX 78245
Jeff N.

Jeff N.

WASHER AMANA NTW4516FW3 "Adjusted leg, checked shocks, ran spin cycles checks good at this time."

Near S Elm Terrace, Searcy, AR 72143
Jeff N.

Jeff N.

DISHWASHER MAYTAG MDB9959SKZ0 Not draining ordered drain pump.; ordrng 1 W11497943 (DRAIN PUMP)

Near S Apple St, Beebe, AR 72012
Micheal G.

Micheal G.

OVEN KITCHENAID KOSE500ESS01 Unit shut down during self clean. Door is pulled very tightly. Got door open and found failed thermal fuse. WPW10545255.; ordrng 1 WPW10545255 (Fuse) and 1 W11179310 (Control)

Near Vigoroso Ln, Hot Springs Village, AR 71909
Micheal G.

Micheal G.

KITCHEN WHIRLPOOL MDB9959SKZ0 W11482561. Inspected unit and found drain pump failure. Took pictures of the pump parts that failed. Ordered new pump assembly. ; ordrng 1 W11497943 (Drain pump)

Near Checota Dr, Royal, AR 71968
Jeff N.

Jeff N.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Sr#7729305799 Rich. Wants the silicone grease applied to water line under hing cover. Ordered silicone.; ordrng 1 WP542638 (grease)

Near Magnolia Cir, Searcy, AR 72143
Micheal G.

Micheal G.

REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Inspected unit and found 2 burned out lights, one in freezer one in fresh food side that was still flickering ordered WPW10515057 x2. ; ordrng 2 WPW10515057 (Led)s"

Near Rainwood Terrace, Pearcy, AR 71964
Jeff N.

Jeff N.

REFRIGERATOR WHIRLPOOL WRX735SDHW02 "Not able to cycle ice maker. Ordered ice maker and pcb., fill tube to ice maker.; ordrng 1 W11043763 (cntrl-elec) and 1 W11415785 (ICE MAKER FILL TUBE) and 1 WPW10300024 (icemaker)"

Near W Cadron Ridge Rd, Greenbrier, AR 72058
Micheal G.

Micheal G.

OVEN WHIRLPOOL WFG320M0BW2 "Inspected unit and found main control is not sending voltage to oven, ordered main control.; ordrng 1 W11113908 (Control)"

Near Crest St, Hot Springs, AR 71901
Ezequiel V.

Ezequiel V.

RANGE KITCHENAID KFGG500ESS2 "Checked range found bad valve, igniter is sitting lower than the rest ordering igniter just in case.; ordrng 1 W10515459 (igntr-surf) and 1 W10748102 (valve-brnr)"

Near W French Pl, San Antonio, TX 78201
Jim G.

Jim G.

ICEMAKER (STANDA KITCHEN AID KUIC18PNXS3 Replaced sensor. Issue resolved.

Near Scattered Oaks St, San Antonio, TX 78232
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WTW8040DW4 Checked washer found bad control board shutting off mid diagnostics and bad lid lock not locking when actuated. Ordering parts to resolve issue.; ordrng 1 W10787878 (latch) and 1 W11105148 (cntrl-elec)

Near W Travis St, San Antonio, TX 78207
Tommy B.

Tommy B.

WASHER WHIRLPOOL MHW5100DW0 Customer stated the issue is the unit has gotten progressively worse over the past few months. Diagnostics revealed E3F1 and E3F6 errors. Unit will need a new control. Quoted for parts. Collected service call.

Near Winter Park, San Antonio, TX 78250
Richard G.

Richard G.

WASHER WHIRLPOOL WFW5620HW0 "Customer complaint is that the unit is still not draining completely. Checked drain pump and drain tubing, nothing is clogged. Called techline and spoke with Joel states it sounds like it is a spin issue. Removed top and observed motor while spinning. Motor shudders whiles spinning and does not reach fast speeds. Ordering stator and rotor. SR#7729278812; ordrng 1 W11314361 (rotor) and 1 W11354541 (STATOR)"

Near Marbach Garden, San Antonio, TX 78245
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRT3L1SZYW00 "Unit not cooling properly. Finding issue to be unit not fully defrosting, found thermostat not allowing proper cooling and finding the defrost harness shorting out. Quoted 328.59 P&L. Customer wants to think about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W11161901 (HARNESS) and 1 WPW10584888 (THERMOSTAT )"

Near Woodridge Bluff, San Antonio, TX 78249
Tommy B.

Tommy B.

DISHWASHER KITCHEN AID KDFE104DSS2 Customer stated the issue is that the unit is not completing cycles. Found float switch air and diagnostics. Ordering new overfill switch control. ; ordrng 1 WPW10195039 (float switch)

Near Calderwood St, San Antonio, TX 78249
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRSF705HPS00 Ice maker valve is frozen shut. I’ve verified voltage to the heater. It cannot be service so a new freezer door is required. Please contact consumer when part is available for install. ; ordrng 1 W11395866 (FREEZER DOOR (STAINLESS))

Near Summer Hvn, San Antonio, TX 78259
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFC300ESS01 Last tech found faulty compressor per techline. Replaced compressor to resolve the issue. Unit testing good now. No further issues at this point. Unit SS P&L covered still per Sb web. No further issues at this point.

Near Inwood Way Dr, San Antonio, TX 78248
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF767SDHV00 Replaced control and door switch. Unit is now full operational.

Near Crimson Tree, Cibolo, TX 78108
Shawn W.

Shawn W.

WASHER WHIRLPOOL WTW5000DW3 "The drain pump was continuously running with the control board not lit up. I conducted various procedures to revive and or put it into diagnostics, it would not budge. This unit has a bad control board. I’m ordering a drain pump as a contingency and will return to vendor if not needed. Parts ordered.; ordrng 1 W11399437 (PUMP) and 1 W11417466 (CONTROL BOARD)"

Near Garden Meadow, Universal City, TX 78148
Jesus C.

Jesus C.

DISHWASHER MAYTAG MDB8989SHB Tested unit. Not powering on. Found wiring at terminal block damaged. Repaired wiring. Unit powers on. No further issues. Tested to complete.

Near Silver Tree Cove, Von Ormy, TX 78073
Douglas H.

Douglas H.

RANGE SAMSUNG NE58F9710WS/AA "Customer stated issue is right front burner stays on high regardless of setting and control leds blink on and off. Found faulty infinite switch and control. Quoted near 650 for console assembly P&L, then quoted near 575 for each individual part and labor. Customer decided wanted to just fix the switch issue. Quoted 233.08 P&L for just infinite switch. Customer would like to proceed with repair. Collected Sc. Ordering infinite switch to resolve the issue. ; ordrng 1 DG44-01007B (INFINITE SWITCH )"

Near Roaring Creek Dr, Boerne, TX 78006
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW3 Tested unit. Squeaking noise during spin cycle. Noise coming from gearcase bearings. Will need to replace gearcase. Collected payment for service fee. Will collect for parts and labor on next visit. ; ordrng 1 W11455453

Near Freedom Hills, San Antonio, TX 78242
Jesus C.

Jesus C.

DISHWASHER WHIRLPOOL WDF330PAHS3 Tested unit. No leaks during testing. Leak not coming from dishwasher. Unit is working properly. Job complete.

Near Silver Tree Cove, Von Ormy, TX 78073
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFE540H0ES Installed new bake element. No issues during testing. Unit is working properly. Job complete.

Near Lantana Ln, Somerset, TX 78069
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Replaced valve, while testing found drain hose and fill hose completely smashed causing the unit to not drain properly. Will need to order drain hose. ; ordrng 1 8269144A (drain hose)"

Near Quiet Fox Ln, San Antonio, TX 78245
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Water was turned off and water valve was loose. Used wire tie to secure connection. ; used 1 WP8567668 (WIRE TIE) from stock

Near Olive Way, San Antonio, TX 78259
Jim G.

Jim G.

DRYER MAYTAG MEDB765FW I verified the that there is a voltage drop across L2 (black) at the receptacle. Advised consumer and recommended an electrician evaluation and correct power issue.

Near Madison Park, San Antonio, TX 78260
Jim G.

Jim G.

DISHWASHER KITCHENAID KDPM804KB Door warped from the transfer and is now loose. ; ordrng 1 W11416786 (DOOR BLACK STAINLESS. )

Near Canyon Heights, Spring Branch, TX 78070
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHEN AID KRMF706ESS "Checked refrigerator found tears at gasket on freezer door, ordering gasket to resolve issue.; ordrng 1 W10248749 (gasket-fip)"

Near E Summit Ave, San Antonio, TX 78212
Justin  R.

Justin R.

OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Spoke to customer and he still needs more time to get paperwork figure out. ; schdld next appmnt for 11/18 WED !

Near Fowler Ridge, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MHW8630HC1 Checked washer found spin setting on towels not turned. Unit has no error codes. unit is working as designed. Job complete.

Near Cambridge Oval, Alamo Heights, TX 78209
Jesus C.

Jesus C.

WASHER MAYTAG MHW6630HW1 Installed new dispenser housing. No issues during testing. Unit is working properly. No leaks. Tested to complete.

Near Tuxedo Ave, San Antonio, TX 78209
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFG320M0BS3 Installed new igniter. Tested unit. Igniter not working. Found bad valve. Will need to replace valve. ; ordrng 1 WP98014893 (valve-gas)

Near Encore Oaks, San Antonio, TX 78252
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed new fan. No further issues during testing. Job complete.

Near Blue Wing Rd, San Antonio, TX 78223
Justin  R.

Justin R.

WASHER MAYTAG MHW6630HW0 "Customer said unit leaked underneath towards middle and back of unit, ran through quick wash and diagnostics not able to recreate fault. Calling techline, JK is assisting. W11481731 for dispenser replacement, will change out bellow. SR 7729279749; ordrng 1 W11314648 (bellow) and 1 W11465533 (DISPENSER )"

Near Lambshead Draw, San Antonio, TX 78245
Jim G.

Jim G.

OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control boards. Issue resolved.

Near Bright Skies, San Antonio, TX 78261
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KSSC42MHS00 Unit not cooling. Checked pressures found pressures indicate a definitive leak. Pulled EVAP cover to check for a leak. Found leak in heat exchanger at the cabinet wall. Per service matters this is field serviceable. Quoted 1246.14 for P&L. Customer wants to honk about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 2003002 (HEAT EXCHANGER)

Near Santa Fe Trail, Boerne, TX 78006
Justin  R.

Justin R.

WASHER MAYTAG MVWP575GW0 "Will need control for unit, normal cycle running all the way to top. ; schdld next appmnt for 11/20 FRI !"

Near Paddling Pass, San Antonio, TX 78253
Justin  R.

Justin R.

VENT HOOD WHIRLPOOL WVW7330JS "Unit working as designed, chimney is not seated on vent hood correctly due to poor install, frame on vent hood is bent not allowing chimney to sit properly."

Near Galaxy Point, San Antonio, TX 78253
Justin  R.

Justin R.

COOKTOP GAS WHIRLPOOL WCG55US0HS Unit was showing small orange tips of the flames but nothing the customer should be concerned with. Unit is good to go.

Near Bricewood Park, San Antonio, TX 78254
Richard G.

Richard G.

DRYER WHIRLPOOL RED4516FW0 "Customer complaint is that the unit is not heating well. Takes 2 or 3 times to get the clothes dry. Removed vent hose from wall, found lint backed up into wall. Maintenance will need to clean out wall vent. Tested to complete. Unit is good to go."

Near Wurzbach Rd, San Antonio, TX 78238
Richard G.

Richard G.

WASHER WHIRLPOOL WTW7000DW4 Customer complaint is that the drum is leaning forward. Unit is missing suspension in front. Tub ring is also damaged.; ordrng 1 W11130359 (suspension) and 1 W11190826 (ring-tub)

Near Border Brook, San Antonio, TX 78238
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced door on refrigerator due to damage on door, unit is working as designed doors closing properly. Job complete."

Near Broadway, Alamo Heights, TX 78209
Douglas H.

Douglas H.

OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 Customer stated when setting unit for heating console would reset. Finding issue to be a software glitch within console. Ordering console to resolve the issue. ; ordrng 1 W11086141 (CONSOLE)

Near Boerne, TX 78006
Shawn W.

Shawn W.

FREEZER WHIRLPOOL WZF34X18DW03 "I check the outlet with my quick outlet tester and it tested well. I replaced control board and the unit started up. A short while later it stopped. I checked the outlet with my multimeter, and the one it was plugged into was reading 6 VAC between the hot and the neutral and if you dug it would intermittently show 120 VAC. I tested the other outlets and they had some intermittent false readings as well, the top right seems to be fine. Both outlets were marked with black marker as DED. We plugged it in to the top right outlet. According to our customer these have been marked like this for awhile. They did have the home re-wired about 10 years ago. I referred them to Mr. Electric. I advised our customer to not put food in it for 24 hours so it has enough time to reach proper temperature. Unit is now fully operational."

Near La Bodega St, San Antonio, TX 78233
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDF560SAFB2 "After removing the water inlet valve, found damage to the wiring harness as well. Ordering wiring harness; ordrng 1 W10834774 (harns-wire)"

Near Clearfield Dr, San Antonio, TX 78230
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL EL88TRRWS03 Previous visit techline stated if issue persists to replace thermostat. Quoted 343.10 for all costs (Sc P&L plus tax) for repair. Customer wanted to proceed with repair. Replaced thermostat to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs.

Near W Evergreen St, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF330PAHS3 "Main complaint was water in sump at filter after cycle completion and smell in tub. Checked advised customer 2-3 inches of water in sump below filter is normal. Recommended using white vinegar periodically to treat smells mildew and mold also to leave door cracked when not in use. Found builder did not install air gap at drain hose missing side mount brackets part 8212560 and retainer clip part WPW10503548 for toe plate on left side. Called cxc to see if bracket and retainer would be covered parts was advised that this will be builders liability. Checked for error codes no errors educated customer on drying rinse aid and priming hot water at faucet, unit operating as designed install instruct today."

Near Lone Falls Dr, Universal City, TX 78148
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFC302ESS02 Last trip found damper control to be failing causing noise. Replaced damper to resolve the issue. Unit performing as designed now with normal noise.

Near Knoll Springs, Boerne, TX 78006
Jim G.

Jim G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced faulty heating element. Issue resolved.

Near Monteverde Way, San Antonio, TX 78261
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL GSF26C4EXF02 "Not able to recreate issue, customer says it is worse in the morning when it hasn’t been used yet. Filter needs to be replaced, will have customer get a video of unit not working."

Near Bentwood View Dr, San Antonio, TX 78254
Shawn W.

Shawn W.

MICROWAVE OVEN WHIRLPOOL WMH32519HB2 "Our customer was expecting us from 11-3pm and had to go to an appointment. I did a quick check and still need to get a picture of the model number and serial number. We heated a cup of water and the unit did not heat and had excessive noise which got louder with time. Unit also started to smoke. Called DH for guidance since I did not have time to pull it out. He advised me that anytime we have a heating problem that Whirlpool advices changing out the magnetron, transformer, capacitor and diode. All parts ordered.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"

Near Megan Lee, San Antonio, TX 78217
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDF331PAHS0 "Found water turned off to unit, fixed and tested to complete. Bill to office"

Near Ingram Rd, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer complaint is FC door is hard to close and has frost in FC. Customer says door pops open on right side checked slides brackets Scott sr number 7729279726 raised FC door with way door is shutting ordered new slides and sealant for both liners call when parts come in.; ordrng 1 WP482338 (adhesive)

Near Clovis Ct, San Antonio, TX 78233
Ezequiel V.

Ezequiel V.

REFRIGERATOR MAYTAG MFX2571XEM3 "Checked refrigerator found water in gasket, gasket is not damaged removed water 7nit is working as designed. Job complete."

Near Adobe Crossing Dr, San Antonio, TX 78232
Tommy B.

Tommy B.

DRYER MAYTAG MGD8630HC1 Customer stated that the unit appears to be making louder than expected noise during operation. Found issue to be faulty drum. Ordering parts there is no issue.; ordrng 1 W10541657 (drum)

Near Happy Trail, Shavano Park, TX 78231
Shawn W.

Shawn W.

OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "The F8 E1 Low Fan Speed error code returned. The P4-1 wrt P4-2 was drawing 9VDC and it should be closer to 5VDC. This calls for a new control board. I replaced the control bored and when I tested the O4-1 wrt P4-2 I was getting 9VDC as well. It is possible the replacement control board is bad as well. Therefore, I went ahead and installed the new blower. When I tested the unit by preheating to 400 degrees F. The oven cut off and and the error code returned. I had checked all the connection from the control board to the blower as recommended by the service manual but they all looked fine. Either we received a bad control board or there as intermittent short in the wiring harness. I also ordered a thermostat as a contingency but the bake element runs fine when isolated during component activation. Parts ordered. I tried to call Michael Wilson, the Meritage Homes builder rep but there was no answer and voice mail was full. There is an occupant in t

Near Mountain Pl, San Antonio, TX 78259
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED5620HW1 Swapped out control to resolve functioning issues. No further issues at this time

Near Stone Hill Dr, San Antonio, TX 78258
Tommy B.

Tommy B.

WASHER LG WM2016CW Customer stated that the unit is walking. Found unbalancing issue to be caused by faulty damper leg. Ordering part to resolve issue. Quoted parts and labor. Collected service call.; ordrng 1 4901ER2003A (DAMPER)

Near Royal Orbit, San Antonio, TX 78248
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVW8230HC0 Replaced console unit is working as designed no issues. Job complete.

Near Barrington St, San Antonio, TX 78217
Douglas H.

Douglas H.

WASHER MAYTAG MVWX655DW2 "Customer states unit moves around during cycle. Checked for errors, none found. Appears that gear shat is slightly bent causing unit to bounce around during spin mode, making suspension weak. Ordering gear case and suspension to resolve the issue. Parts on b/o; ordrng 1 W11130362 (SUSPENSION ) and 1 W11454734 (GEARCASE)"

Near Owl Ln, Fredericksburg, TX 78624
Justin  R.

Justin R.

THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Found plastic cover that sits around top of basket broken. Will check with office on repair. ; ordrng 1 WPW10531289 (tub ring)

Near Ingram Rd, San Antonio, TX 78245
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC555DW1 Found worn hub cannot remove wash plate have to replaced gearcase washplate and hub together due to having to break plate out. customer paid service fee remaining balance due on repairs, repair declined service fee good 90 days.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11454734 (GEARCASE)

Near Westerleigh, San Antonio, TX 78218
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRMF706ESS01 Filter was clogged. Replaced UI control. Bruce 7729286941 recommend changing filter. Issue resolved.

Near Irish Elm, San Antonio, TX 78247
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW7120HW0 Swapped out a faulty door strike to resolve functioning issues. Unit passed automatic test cycle and is functioning normally at this time. Ready for resale

Near Rim Dr, San Antonio, TX 78257
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED5000DW2 "Complaint is long dry times in timed dry and in sensor dry unit not ever stopping checked the air flow and exhaust temps found exhaust temps at normal reading checked airflow with vent taken off issue is with ventilation in home ran timed dry cycle,with vent off found wet towel dried,correctly referred customer back to builder. Called tech line spoke to Kathy Sr 7729283459 made sure seals and voltage were correct this is a ventilation issue. Unit operating as designed."

Near Iron Gate, Pleasanton, TX 78064
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR FRGIDAIRE FGFU19F6QFB Removed valve replaced valve tested for leaks cycled icemaker valve icemaker working unit repaired all operations normal.

Near Mt Olive Rd, Adkins, TX 78101
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWX655DW0 Found hub came out of basket. Would need new basket since basket is damaged this is warranty part but wash plate and gear case have failed as well. Quoted parts labor tax service fee. Service fee paid remaining balance is service fee good 90 days.; rqstng P&A on 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)

Near Bluebonnet Ln, Adkins, TX 78101
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER AMANA ADB1400AGB1 Opened door found to rack had plates dishes. Customer is using rinse aid. Ran diagnostics no errors tested motor pump valve diverter then heater all components working correctly educated customer on lower wattage element and to keep in mind plasticware will not dry. Educated on rinse aid priming hot water and to crack door to assist in drying unit operating as designed.

Near Saint Hedwig, TX 78152

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