Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1342 customer reviews

Christian G.

Christian G.

COOKTOP GAS WHIRLPOOL WCG55US6HS00 Issue stated by customer: burners not adjusting. Burning food. Replaced offices with spud kit and replaced one right rear spreader flame holder. Unit adjusted as intended and flames were proper heights. Unit tests good at this time.

Near Sam Houston Way, San Antonio, TX 78253
Colton B.

Colton B.

WASHER WHIRLPOOL MVWC350AW1 "Issue is that the washer will only work on the cold water setting. Unit operates perfectly on that setting, however it won’t come on in any other temperature setting. Finding issue to be a bad temperature selection switch. Ordering new switch to resolve issue. Quoted for P&L on return visit. Collected service call. Gate code to apartment is 655. ; ordrng 1 WPW10285518 (TEMPERATURE SELECTOR)"

Near S Bowman Rd, Little Rock, AR 72211
Jesus C.

Jesus C.

WASHER MAYTAG MVWB765FW1 complaint is that water will remain in dispenser tray. Tested unit. Water fills trays and empties out. Called techline. Sr 7727696427. Unit is working properly. It is normal for some water to accumulate in discerner. Collected service fee. Job complete.

Near Cincinnati Ave, San Antonio, TX 78201
Shawn W.

Shawn W.

OVEN ELECTRIC (D WHIRLPOOL WODA7EC0HZ00 Reconstructed door with all new glass using ordered parts. Re-installed door. Fully operational. Collected for service fee. Whirlpool covering parts and labor.

Near Ogden Ln, Alamo Heights, TX 78209
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived at customers location and started to explain cost of diagnostic fee parts and labor required for this job. Customer was under the impression that she was going off of price quote from back in July when in fact The cost for one component as well over by itself not to mention the cost for labor or second component. Customer was not aware that cost would be that much different and has declined any service

Near Harbor Lights Dr, Corpus Christi, TX 78412
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Customer complaint of icemaker not producing ice. Inspection of unit shows icemaker will call for ice and is freezing but will not harvest. Tried jumping all icemaker several times you can hear a click but no rotation on the dial. Installed new icemaker from truck stock tested several times works accordingly. Issue resolved

Near Hugo Dr, Corpus Christi, TX 78412
Adam H.

Adam H.

WASHER WHIRLPOOL WFW85HEFW1 Inspection of unit shows error code for long dream as well as water level sensor. Replace control board and cleaned out drain pump. Issue resolved

Near Meadowbrook Rd, Bishop, TX 78343
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KRSC703HBS00 Customer complaint is that the icemaker is not making ice. Found ice blocking the icemaker arm from checking the bin for ice. Cleared out ice blockage. Tested icemaker and valves. Unit is good to go.

Near Pemcanyon, San Antonio, TX 78240
John L.

John L.

WASHER MAYTAG MHW5630HC0 "Helped to find issue that was causing problems on this unit, cause was located in parts were ordered."

Near FM622, Victoria, TX 77905
John L.

John L.

REFRIGERATOR JENN-AIR JFX2897DRP02 "Installed components, lights are coming on as it should. Issue has been resolved."

Near 12th St, Rockport, TX 78382
John L.

John L.

WASHER WHIRLPOOL WTW5000DW3 "F8E1 long fill, tested valves for function. Valve function normally. Looked to drain and stand pipe, found that drain pipe not in standard stand pipe. This is making it difficult for unit to drain. Issue resolved."

Near FM 1069, Aransas Pass, TX 78336
John L.

John L.

WASHER MAYTAG MHW3505FW0 "Installed components, call after installation. Unit made it to the test cycle without issue, issue resolved."

Near E Cotter Ave, Port Aransas, TX 78373
Michael R.

Michael R.

WASHER ROPER RTW4516FW2 "Customer complaint, no cold water and won’t spin. F8E1 error code, cleared error code, tested inlet valve, no cold water. Removed the hose and found the screen was clogged up with sand and other particles, cleaned out the screen in the hose and inlet valve, tested inlet valve, it’s working normal on both sides, ran a diagnostics test, completed with no issues or error codes, the appliance is working normal"

Near Coletoville Rd, Victoria, TX 77905
John L.

John L.

WASHER MAYTAG MVWC565FW2 "Installed control, ran recalibration. Tested unit on bulky and normal to see water level during wash. Water level is hitting correct level, issue is resolved."

Near Pine Valley Dr, Portland, TX 78374
Michael R.

Michael R.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Removed back panel in RC, evaporator was starting to ice over, defrosted and Installed parts ordered, the fan is blowing stronger and the cover isn’t bowing in the middle like it was. Both fans are working normal and all tests checked out."

Near Riata, Victoria, TX 77901
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Issue is no ice production. Found issue to be ice maker was turned off. Customer suspected that might be the issue but didn’t know how to turn back on. Turned IM back on, unit tested good."

Near Wedgewood Rd, Little Rock, AR 72205
Colton B.

Colton B.

REFRIGERATOR KITCHENAID KSSO48FTX02 "Issue was a no cool refrigerator. Replaced on/off switch, unit is now cooling. Compressor, evaporator and condenser fan are all running. Numbers are still flashing, informed customer that this is due to the over temperature alarm. It should go away once refrigerator hits the recommended temperature. Also told customer to give unit 24 hours to cool. If there are any issues to let us know. Collected check for for new switch."

Near Sologne Pl, Little Rock, AR 72223
Colton B.

Colton B.

DRYER MAYTAG MEDC465HW0 Issue was a warped front panel. Replaced panel to resolve issue. Customer inspected panel before leaving. Unit tested good.

Near Stricklin Rd, Alexander, AR 72002
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRFC704FPS03 Complaint was freezer section not cooling. Upon arrival found the unit functioning properly. Ran diagnostics testing to check unit. Finding issue wasn’t a SS issue but with the UI. Ordering UI to resolve the issues. ; ordrng 1 W11330486 (UI)

Near Abiso Ave, San Antonio, TX 78209
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHEN AID KUIX305ESS2 "Last tech found faulty compressor, rediagnosed unit. Found compressor fully functioning with normal noise. Did find the water level sensor in RECIRC pump faulty. Likely RECIRC pump culprit for noise as well. Ordering RECIRC pump to resolve. Customer asked to have compressor rescheduled Incase. ; ordrng 1 W11325175 (RECIRC PUMP )"

Near Pulliam Dr, Pleasanton, TX 78064
Jesus C.

Jesus C.

REFRIGERATOR SAMSUNG RF28HMEDBSR Customer not available for appointment. States never got confirmation for appointment. Primary phone number is wrong. Main number is 210-789-7557. Customer will call to reschedule. ; saved tckt

Near Wheeler Rd, Atascosa, TX 78002
Shawn W.

Shawn W.

DRYER MAYTAG MED6630HW1 Replaced control unit. Conducted diagnostics. No errors. Ran dryer on regular. Dryer stopped at 2 minutes 16 seconds. Replaced thermal cutoff and dryer was still stoping at about 2 minutes. Called DM to validate my concern about the moisture sensor. Parts ordered.; ordrng 1 3387223 (electroid) and 1 3387223 (electroid) and 1 W10298258 (harns-wire)

Near Callaghan Rd, San Antonio, TX 78229
Christian G.

Christian G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Ordering MW ACU again. Rescheduled to Thursday the 30th W11325603; ordrng 1 W11325603 (MW ACU)

Near TX-211, San Antonio, TX 78254
Justin  R.

Justin R.

RANGE JENNAIR JJW8330DDS "Found unit is lock mode from self clean. Will not go out of lock mode, will need a new door latch for unit. ; ordrng 1 WPW10186996 (latch-door)"

Near County Rd 2801 E, Mico, TX 78056
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Door, washer and 2 caps replaced. Formed gasket with screw driver and blow dryer. Unit is now fully operational. Door closing as designed."

Near Meadowland, Universal City, TX 78148
Shawn W.

Shawn W.

RANGE WHIRLPOOL WFE505W0HB2 Replaced open element. Burner and unit fully operational.

Near Lunar Eclipse, Converse, TX 78109
Shawn W.

Shawn W.

DRYER MAYTAG MEDC215EW1 "Arrived at customers home and was informed that the product was purchased approximately two years ago and that their daughter Mandy should have a extended warranty. The customer was not prepared to pay a service fee , I provided the number to our office and explained to them that they could give us a call once the extended warranty was found. I had called our office to determine if this was supposed to be a COD call and they had no record of it."

Near Kimberly Dr, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found drain tube at evaporator full pf ice not draining defrosted found foam insulation in tube. Removed tested all operations normal.

Near Millrock Pass, Live Oak, TX 78233
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDB765FW0 Removed terminal block replaced wires and back screws. Installed new feet then removed blower and motor. Installed new blower and motor reassembled no errors all operations normal unit staying on.

Near I-35, San Antonio, TX 78233
Douglas H.

Douglas H.

OVEN ELECTRIC (S KITCHENAID KOST100ESS03 Upon further investigation found the only glass broken was outer door glass. Replaced glass door to resolve the issue and installed name badge. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Cantera Vista, San Antonio, TX 78256
Douglas H.

Douglas H.

REFRIGERATOR AMANA AFD2535DEW Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Paisano Pass, San Antonio, TX 78255
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDB850WQ0 Called safety spoke Adam SR number 7727658501 authorization number should not P in it labor only covered he changed concession in service bench have. He advised that repair will not be covered by Whirlpool but service fee is covered found melted K2 relay on control which damaged UI and main harn; rqstng P&A on 1 W10319802 (harns-wire) and 1 WPW10111620 (cntrl-elec) and 1 WPW10336131 (cntrl-elec)

Near County Rd 232, Floresville, TX 78114
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW4816FW2 Tested washer. Filled tub with water and drained unit multiple times. No leaks from valves or hoses. No leaks during inspection. Unit is working properly. Advised customer to monitor issue. Job complete.

Near Hollow Canyon, San Antonio, TX 78252
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Checked refrigerator found IM not going into harvest cycle. Ordering ice maker to resolve issue. ; ordrng 1 W10300024 (icemaker)

Near Longfield, San Antonio, TX 78248
Tommy B.

Tommy B.

WASHER MAYTAG MVWC415EW1 This visit swapped out gear case and splotch. Ran calibration and automatic test cycle. Unit testing good now. Collected service call and labor.

Near Huntress Ln, San Antonio, TX 78255
Tommy B.

Tommy B.

DISHWASHER LG LDF6920ST Collected on job 70480

Near Saxet Dr, Boerne, TX 78006
Tommy B.

Tommy B.

RANGE WHIRLPOOL WFC310S0EW3 Customer stated that the issue was the door hinge will not allow the door to close all the way. Found issue to be both door hinges are broken. Ordering parts to resolve issue.; ordrng 1 WPW10299226 (hinge-door) and 1 WPW10299227 (hinge-door)

Near Painted Rock, Kerrville, TX 78028
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW1 Tested washer. Not agitating. Cam is damaged and actuator is not shifting. Also found gearcase is bad. Gave customer estimate for repairs. Will not proceed with repairs. Collected service fee. Job complete.

Near Menefee Blvd, San Antonio, TX 78237
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced Ui, and left diff door switch. Unit is working as designed."

Near Maridell Park, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL KUDS30IXBL9 Found F4 E3 fault codes tested unit wash motor bearing seized needs sump assembly service fee paid and good for 90 days.; rqstng P&A on 1 WPW10780877 (pump&motor)

Near County Rd 222, Floresville, TX 78114
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Issue stated by customer: freezer section started icing up. Issue was never reported until refrigerator section started showing signs of ice. Then refrigerator became warm. Ice patterns shown in picture depict air infiltration from seal. Replaced door, unit making proper seal. Unit tests good."

Near Culebra Rd, San Antonio, TX 78254
Richard G.

Richard G.

WASHER MAYTAG MHW5630HC0 Replaced drain pump. Ran unit through automatic test. No leaks were detected. Tested to complete. Unit is good to go.

Near Becker Field, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER WHIRLPOOL WED5620HW0 Unit loud vibration from blower and motor wheel is tightened found service pointer W11378591A ordered kit as well as motor and blower. Rescheduling Thursday.; ordrng 1 W11086656 (motor-drve) and 1 W11401018 (SEAL) and 1 WP697772 (wheel)

Near Butter Cup Ln, Floresville, TX 78114
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFW5620HW0 Tested washer UI not responding. Have 12 volts to UI from control. Replaced bad UI. Tested washer. UI is working. No further issues. Tested to complete.

Near Newell Ave, San Antonio, TX 78215
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER SAMSUNG WF448AAWXAA02 Called tech line spoke to Efram ran diagnostics found drain pump working tested other components found bad pressure switch ordered switch and hose rescheduling Thursday quoted service fee after military discount. paid today.Rescheduling Thursday.; ordrng 1 DC96-01703B (PRESSURE SWITCH) and 1 DC97-14545F (HOSE)

Near Emerald Dr, Floresville, TX 78114
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KSSC42FTS00 Part damaged out of box rescheduling customer. ; ordrng 1 WPW10225581 (bi-metal thermo)

Near Skyline Dr, Center Point, TX 78010
Tommy B.

Tommy B.

DRYER WHIRLPOOL WED8740DW1 Swapped out new control board after replacing thermostat and fuse did not solve problems resulting in L1 voltage error. Tech line assisted in diagnosis and revealed wiring harness issue along with element issue. Loose connections causing electrical heat. Swapped out with new wiring harness and heating element to resolve issue and unit is testing good now with no further issues at this time.

Near Rattlesnake Bluff, Boerne, TX 78006
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Unit freezer over freezing. Ran diagnostics testing to check unit. Finding all thermistors testing good. Finding issue to be faulty UI control. Ordering UI control to resolve the issue. CRP the part. Freezer drawers also need to be installed properly upon return. ; ordrng 1 W11330971 (UI)

Near Cibolo Meadow, Fair Oaks Ranch, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR JENN-AIR JS48PPDUDE00 Last tech found faulty door. Replaced door to resolve the issue. Unit checking good now. No further issues at this point. Collected labor

Near Jodhpur Dr, Boerne, TX 78015
Christian G.

Christian G.

DISHWASHER MAYTAG MDB8989SHZ0 "Issue stated by customer: dishwasher not powering on. Arrived and unit was on, put unit through diagnostic cycle and unit shut off. Customer stated he installed unit and it had turned on and off once before. Found loose connection in junction box. Re connected and secured wires. Unit tests good."

Near Verde River, San Antonio, TX 78255
Jim G.

Jim G.

RANGE WHIRLPOOL WFE550S0HZ1 Verified all burners are functional. No issues with the unit.

Near Evans Rd, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Found open icebox thermistor in diagnostics thermistor at 8.2k in ice unsure if issue is intermittent failure of sensor or control can get ice maker to cycle but will not harvest by itself on ordered new harness board and ui Rescheduling Thursday.; ordrng 1 W10884720 (harns-wire) and 1 W11043763 (cntrl-elec) and 1 W11265135 (Ui)

Near FM 775, Floresville, TX 78114
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Replaced might module. Issue resolved.

Near Osprey Ridge, San Antonio, TX 78260
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KSSO48QTX04 Swapped out bimetal defrost and installed foam to resolve temperature concerns per techline. Collected parts

Near Paradise Point Dr, Boerne, TX 78006
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue stated: refrigerator section not cooling. Previously spoke to Techline who confirmed a service pointer that requires a replacement control board. Ordered board. 1st time board was constantly clicking and lights were flickering on and off every few seconds. Reordered board and same issue. Called Techline again and the line stated part# listed in service pointer was wrong. Correct part number was W11169503. Ordering board once more. Ref# 7727601405; ordrng 1 W11169503 (cntrl-elec)

Near Autumn Dew, San Antonio, TX 78254
Jim G.

Jim G.

COOKTOP ELECTRIC WHIRLPOOL KCES950HSS00 Deliver check to Ms. Carlson and retrieved bought out cook top.

Near Winding View, San Antonio, TX 78260
Shawn W.

Shawn W.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Unit would not start. Checked water pressure and it was fine. Checked Valve, fine. Drain hose was long but functional. Could not enter diagnostics. Unplugged and plugged back in to reboot. Diagnostics revealed no errors. It cycled. I ran a regular load and it filled, washed and drained. Showed the customer how the lock key might have been inadvertently engaged. Instructed customer on the feature. Unit is now fully operational."

Near Quarles St, San Antonio, TX 78247
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRMF706ESS01 Unit not cooling properly. Finding issue to be inefficient compressor and 3 way valve ultimately the main issue. Also found refrigerator EVAP fan not functioning. Per Sb web SS parts and labor still covered. Explained that to customer and he would be responsible for EVAP fan cost. Ordering all 3 parts to resolve the issues with unit. Collected Sc ; ordrng 1 W10832994 (COMPRESSOR ) and 1 W10874835 (VALVE) and 1 W11087438 (EVAP HARNESS )

Near E Bandera Rd, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KRMF706ESS01 Called prior to arrival customer stated they had Home Depot extended warranty spoke to customer about warranty issue and what fees would apply. Customer stated they will call back to extended warranty.

Near Vidorra Vista Dr, San Antonio, TX 78216
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Issue stated: screws too big for handle. Handle was missing set screws. Ordered handle and replaced it. Unit good for resale.

Near Bandera Rd, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Checked refrigerator found ice build up at freezer. Went to get into diagnostics no luck, attempted 2 more time was able to enter but was unable to test anything. Ordering control board to resolve issue.gcode# 9930. ; rqstng P&A on 1 W10589838 (cntrl-elec), states that autho needed"

Near Nueva Vista, San Antonio, TX 78258
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Found E2 on test 56, replaced bad ice maker. Tested unit after replacement, passed harvest and fill test."

Near Rohrbuch Rd, Pipe Creek, TX 78063
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ Customer stated the issue with the unit is not cooling. Found issue to be start device. Swapped out with new parts to resolve issue unit testing good now with no further issues at this time. Yes to survey.

Near Bandera Hwy, Kerrville, TX 78028
Jesus C.

Jesus C.

DRYER AMANA NGD4655EW2 Complaint is clothing coming out damp from automatic cycle. No issues with timed dry. Tested dryer. Found bad fuse. Replaced fuse. Good exhaust temperature. Good airflow. Called techline. No issues during testing. Sr 7727685303. Unit is working properly. ; used 1 WP3392519 (FUSE) from stock

Near W Craig Pl, San Antonio, TX 78212
Tommy B.

Tommy B.

RANGE KITCHENAID KODE300ESS04 Last visit found unit operating very under temp. This visit swapped out temperature probes and calibrated the unit. Unit testing good now with no further issues at this time.

Near Pinnacle Club Dr, Kerrville, TX 78028
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL GX5FHTXVY09 Water supply line is not compatible with regulator. Ordering supply line s well. ; ordrng 1 8201597 (tube-water)

Near Clementson Dr, San Antonio, TX 78260
Jesus C.

Jesus C.

DISHWASHER KITCHENAID KUDE70FXPA5 Tested dishwasher. Some Led are constantly on. Ran diagnostics test. All motors and main control test good. UI will have to be replaced. Gave customer estimate for repairs. Customer does not want to continue repairs. Collected service fee. Job complete. ; ordrng 1 WPW10481151 (panel-cntl)

Near Terrell Rd, San Antonio, TX 78209
Jesus C.

Jesus C.

WASHER MAYTAG MHW6630HW0 Installed new dispenser and water valves. No leaks during inspection. Unit is working properly. Job complete.

Near E Olmos Dr, San Antonio, TX 78212
Jim G.

Jim G.

REFRIGERATOR LG LFX25980ST Verified that the ice bin door is in need of replacement.

Near Plumbrook Dr, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

BEVERAGE CENTER WHIRLPOOL WUW35X24DS02 Ordering control board to resolve issue due to unit intermittent during testing. ; ordrng 1 W11290648 (cntrl-elec)

Near Overlook Loop, San Antonio, TX 78259
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDB855DC4 Ran unit found failed idler pulley replaced with dryer repair kit as well as rollers and belt tested all operations normal.; used 1 4392067 (REPAIR) from stock

Near E Ashton, Floresville, TX 78114
Justin  R.

Justin R.

DISHWASHER KITCHENAID KDTM404KPS0 "Found float switch not plugged in, ran diagnostics and all test passed. Having customer run a normal cycle on it to ensure all features work."

Near Bricewood Oak, San Antonio, TX 78254
Justin  R.

Justin R.

RANGE WHIRLPOOL WFE550S0HZ1 "Found control board shorting out range. Reset breaker, tested bake and cooktop. During testing the unit sparked and shorted out by control. Will need harness and control board. ; ordrng 1 W11134843 (harns-wire) and 1 W11295998 (cntrl-elec)"

Near Silver Branch, San Antonio, TX 78254
Christian G.

Christian G.

WASHER MAYTAG MHW5630HC0 "Issue stated by customer: washer wouldn’t spin on normal cycle, would leave clothes wet. Upon arrival I had seen the spin level was set to off. Instructed customer of settings and how to use to get preferred results. Went over different cycles, extra power option, temp/spin/soil options. No error codes stored. Unit tests good."

Near Kimes Park Dr, San Antonio, TX 78249
Jesus C.

Jesus C.

WASHER WHIRLPOOL WFW8620HW2 Tested washer. Small leak coming from dispenser. Will need to replace housing. ; ordrng 1 W11318755 (drawer)

Near Ivy Ln, Terrell Hills, TX 78209
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL MDE6000AYW "Checked dryer found rollers making screeching noise when being spun manually. Ordering both rollers to resolve issue. Collected service call fee. Remaining 206.52 P&L ; ordrng 2 303373 (drum roller)s and 2 312535 (washer)s and 2 312948 (shaft,roller)s and 2 313347 (washer)s and 2 33001443 (hex nut)s and 2 410233 (ring)s"

Near Eisenhauer Rd, San Antonio, TX 78209
Douglas H.

Douglas H.

ICEMAKER (STANDA SCOTSMAN SCCG50MB-1SS "Last trip found faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began functioning properly immediately upon testing. No further issues at this point."

Near Creede, CO 81130
Jim G.

Jim G.

MW-HOOD COMBO KITCHENAID KMHC319ESS2 Replaced all parts. Issue resolved.

Near Trinity Hill, San Antonio, TX 78261
Douglas H.

Douglas H.

WASHER WHIRLPOOL WFW9150WW01 "Last tech found faulty control. Replaced control to resolve the issue. Upon testing unit new control shorted out UI console. So I dug further in based on error should have been motor control not main. Unit will need all 3 controls to resolve the issue. Spoke with AE about the situation. She will dig into the situation. ; rqstng P&A on 1 WPW10325312 (CONSOLE ) and 1 WPW10384843 (MOTOR CONTROL ) and 1 WPW10525369 (CONTROL), states that autho needed"

Near Heritage Trail, Boerne, TX 78015
Ezequiel V.

Ezequiel V.

COOKTOP ELECTRIC JENN-AIR JED3430WS01 "Replaced cooktop, top right burner and switch and replaced grill. No issues during operation. Unit is working as designed.job complete.collected remaining balance."

Near Garden Hill, San Antonio, TX 78260
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 "Called techline and spoke with JK, repair will be covered. SR#7727681458 replaced supports and rack. Tested unit, no sparking. Unit is good to go."

Near Romulus Way, San Antonio, TX 78245
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Unit EVAP drain pan bowing. Last trip explained to customer that issue wasn’t resolved properly and had to hear back from Whirlpool for proper fix. Per Service Pointer Whirlpool sent ordering zip tie, perma gum, screws and tube clamps to resolve issue of bowing drain pan. ; ordrng 1 212643 (PERMAGUM) and 2 67006425 (SCREW)s and 2 W11456069 (CLAMP)s and 1 WPW10339879 (WIRE TIE)"

Near Windridge Dr, Boerne, TX 78006
Ezequiel V.

Ezequiel V.

REFRIGERATOR JENN-AIR JSC23C9EEM00 "Replaced defrost thermistor, evap fan , and control board to resolve no cool in refrigerator section. Unit is working as designed. No error found during testing or operation."

Near Encino Ash, San Antonio, TX 78259
Christian G.

Christian G.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Ordering MW ACU again. Rescheduled to Thursday the 30th W11325603; ordrng 1 W11325603 (MW ACU)

Near TX-211, San Antonio, TX 78254
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Issue stated by customer: ice maker frosting up and not producing ice. Previously found ice door started getting mold and customer had paper towel down because it would drip. Replaced ice door and ice maker to resolve issue. Unit tests good.

Near Bluemist Point, San Antonio, TX 78250
Jesus C.

Jesus C.

REFRIGERATOR SAMSUNG RF28HMEDBSR Customer not available for appointment. States never got confirmation for appointment. Primary phone number is wrong. Main number is 210-789-7557. Customer will call to reschedule. ; saved tckt

Near Wheeler Rd, Atascosa, TX 78002
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Replaced icemaker and wiring harness. Tested out unit, no icemaker error codes. Icemaker completed harvest cycle and also called for water. Tested to complete. Unit is good to go. Collected labor and price of harness."

Near Elisabeth Run, San Antonio, TX 78253
Richard G.

Richard G.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer complaint is that the top rack of the dishwasher is hanging down on the right side. Track came off of the back rollers. Fixed rack back on rollers. Unit is good to go.

Near Big Bend Path, , TX
John L.

John L.

RANGE WHIRLPOOL WFE510S0HB1 "Inspected unit, cooktop has busted. Possibly issues within the glass. Replace to resolve issue.; ordrng 1 W11034830 (cooktop)"

Near FM1833, Robstown, TX 78380
John L.

John L.

WASHER WHIRLPOOL MVWC465HW2 "Inspected unit, ran recalibration. Got 0 codes. Ran test cycle,unit passed test cycle without issue. Ran normal cycle, unit ran up until wash. Shut off mid wash cycle and just drained. Ran diagnostics again, received F8E1 long fill. Checked pressure hose for any issues, did not find an issue with pressure hose. Tested valves, valve seem to work properly. Issue with pressure sensor. Will need to replace board to resolve.; ordrng 1 W11025984 (valve) and 1 W11156559 (harns-wire) and 1 W11211484 (cntrl-elec)"

Near Mendocino Dr, Portland, TX 78374
Jim G.

Jim G.

RANGE WHIRLPOOL WFE505W0HW1 Verified that the P3 (red) connector still the control which includes the the (violet) thermal sensor was not plugged in at all. Which also accounts for the light that stayed on in the cavity. Plugged P3 connector properly and verified proper function thereafter.

Near Poppy Peak St, San Antonio, TX 78232
John L.

John L.

REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Inspected unit, found that installed evaporator has a small leak on tubing roughly in same spot as previous evaporator. Replace to resolve.; ordrng 1 W10836706 (evaporator)"

Near Pear St, Victoria, TX 77905
Richard G.

Richard G.

DRYER MAYTAG MED5100DW1 "Customer got a new dryer, old dryer is gone. Customer was not home, sons were. Close job."

Near Castroville, TX 78009
Jim G.

Jim G.

DISHWASHER KITCHENAID KDFE104HWH0 Replaced pump & motor assembly. Issue resolved.

Near Goldenrain Bay, San Antonio, TX 78216
Richard G.

Richard G.

DRYER MAYTAG MEDX655DW1 "Customer complaint is that the door seal has worn down. Replaced door seal, unit is good to go."

Near Town Briar St, San Antonio, TX 78238
Richard G.

Richard G.

RANGE JENNAIR PRG4810NP Customer complaint is that the left front burner is not lighting and the ovens are heating too high. Did not actually look at the unit as customer only wants an estimate on repairs. Parts needed are no longer being manufactured. Informed customer. Closed job.

Near Highgate Dr, San Antonio, TX 78257
Michael R.

Michael R.

WASHER MAYTAG MVWC465HW2 "The drain pump was stuck and wouldn’t drain. Removed drain pump and sound a safety stuck inside, put drain pump back in place and attempted to calibrate and run diagnostics but the drain pump stayed running, allowed to shut off on its own, as soon as I would try to perform a diagnostics test the pump would automatically come on and stay on, ordered part to resolve issue.; ordrng 1 W10919003 (pump-water)"

Near N Navarro St, Victoria, TX 77901
Justin  R.

Justin R.

DRYER MAYTAG MEDC465HW0 "Duct vent is clogged, heating is working as designed. Customer will blow out vent duct and test again."

Near Decidedly, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

VENT HOOD WHIRLPOOL UXT4030ADS2 Spoke to maintenance manager stated the vent hood has no power running to unit waiting on electrician to service. Customer will call back if needed. Job complete.

Near Overlook Loop, San Antonio, TX 78259
Adam H.

Adam H.

DRYER MAYTAG MEDX655DW1 "Inspection of unit shows visible damage to heating coil. Replace thermistors and heating coil to resolve issue; ordrng 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10642928 (timer) and 1 W10724237 (element)"

Near McArdle Rd, Corpus Christi, TX 78412
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW3 Complaint is washer will not start cycle. Tested washer. Found F0E2 error code. Ran calibration cycle. Ran diagnostics test. No issues during testing. Found customer not using He detergent. Performed customer instruct on proper use and care procedures. Job complete.

Near Fairmeadows St, San Antonio, TX 78211
John L.

John L.

WASHER WHIRLPOOL MVWX655DW1 "Inspected unit, con wash plate and hub for issues causing you did not spin or agitate . Replace plate to resolve these issues.; rqstng P&A on 1 W10396887 (hub) and 1 W10609480 (washplate) and 1 W10609549 (cap impeller) and 1 W10625252 (screw)"

Near E FM 1944, , TX 78370
Richard G.

Richard G.

WASHER WHIRLPOOL WTW8500DC2 "Customer complaint is that the unit will not power on. Verified power at wall, power button not working. Was able to enter diagnostics and found error codes F6E2, communication error UI cannot year acu. F2E1, stuck button. Quoted customer cost of repair. Customer will look for a new unit. Collected service call fee."

Near Centro Grande, San Antonio, TX 78245
Uriah B.

Uriah B.

RANGE MAYTAG MER8700DH1 Needs bake element. W10779716Policy adjust to cover parts and labor. MPY5800WPL1; ordrng 1 W10779716 (elmnt-bake)

Near Derwent Dr SW, Roanoke, VA 24015
Justin  R.

Justin R.

REFRIGERATOR KENMORE 0 "Can’t remove fridge from area due to legs being put all the way down. No room, also can’t read the serial and model number badge inside fridge. Customer will look for information, will ask landlord about fridge."

Near County Rd 2801 E, Mico, TX 78056
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found that the icemaker was not dripping ice. Harvest went through fine. Found freezer temp too high though temp set at -2. Compressor ran and did ok, but not as cool as it should have been and ice cream which has been in there for some time was very soft. Needs compressor and evaporator. ; ordrng 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"

Near Etzler Rd, Troutville, VA 24175
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFE550S0HZ1 "Active hinge pin busted. Replaced both hinges. WPW10299224WPW10299227Screw stripped out as well. ; ordrng 2 WPW10031790 (screw)s, pckd up 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"

Near Twin Forks Dr, Hollins, VA 24019
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW1 Tested washer. Not agitating. Cam is damaged and actuator is not shifting. Also found gearcase is bad. Gave customer estimate for repairs. Will not proceed with repairs. Collected service fee. Job complete.

Near Menefee Blvd, San Antonio, TX 78237
Adam H.

Adam H.

WASHER MAYTAG MVWB835DW1 Install components ran calibration and verification cycle issue resolved

Near FM 1118, Kingsville, TX 78363
Michael R.

Michael R.

WASHER MAYTAG MVWB865GW0 "Installed new control, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is working normal"

Near Houston Ave, Seadrift, TX 77983
Doug M.

Doug M.

OVEN WHIRLPOOL WOD51EC7HS01 "Inspected unit for not heating, found upper and lower ovens not heating,tested incoming voltage 240v checked ok,performed service diagnostics found f6e4 error code communication error,diagnosed to need upper and lower appliance managers,console,and TOD fuses; ordrng 2 W11261167 (cntrl-elec)s and 1 W11297714 (console) and 2 WP4449751 (thrmst-fix)s"

Near Club Manor Dr, Maumelle, AR 72113
John L.

John L.

REFRIGERATOR AMANA ART104TFDB00 "Installed compressor, charged unit. Unit holding pressure and it’s cooling. Issue has been resolved."

Near Caravelle Pkwy, Corpus Christi, TX 78415
Michael R.

Michael R.

RANGE FRIGIDAIRE LFGH3054UFA "Installed parts ordered, plugged appliance back in, appliance is working normal"

Near 7th St, Port O'Connor, TX 77982
Colton B.

Colton B.

WASHER WHIRLPOOL WTW4855HW1 Issue is no spin or agitation on washer. Finding issue to be a bad control board. Ordering new one and returning.; ordrng 1 W11211478 (CONTROL )

Near S Pine St, Little Rock, AR 72205
Michael R.

Michael R.

WASHER MAYTAG MVWB765FW0 "Installed new lid lock assembly, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is is locking and working normal"

Near Polk Ave, Port Lavaca, TX 77979
Michael R.

Michael R.

WASHER MAYTAG MVWB835DW1 "Installed new lid lock assembly, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock and appliance are working normal"

Near McPherson Dr, Port Lavaca, TX 77979
Michael R.

Michael R.

DRYER WHIRLPOOL WED4815EW1 "The dryer was not spinning when you turn it on. Removed the front panel and found the belt had busted, the back left roller ceased up. Installed dryer kit from truck stock. Put the appliance back together and plugged back in, the appliance is working normal ; used 1 4392065 (DRYER KIT) from stock"

Near Co Rd 318, Port Lavaca, TX 77979
Michael R.

Michael R.

RANGE AMANA ACR4303MFB3 "Installed the new control, the oven and appliance are working normal"

Near Marshall St, Victoria, TX 77905
Colton B.

Colton B.

WASHER MAYTAG MVWB865GW1 "Issue was a LF error code. Replaced valve to resolve issue. While replacing valve I damaged the valve wiring harness. Ordering a new one to complete repair. ; ordrng 1 W11193817 (VALVE HARNESS), used 1 W11165546 (VALVE) from stock"

Near Craig Rd, Scott, AR 72142
John L.

John L.

COOKTOP WHIRLPOOL WCE77US0HB00 "Installed cooktop, issue has been resolved"

Near Pocket Farm Rd, Taft, TX 78390
Michael R.

Michael R.

WASHER MAYTAG MHW5100DW0 "The appliance wouldn’t start, went into diagnostics, no error codes, tried to run a diagnostics test, wouldn’t start. Unplugged the appliance and plugged back in, I was able to run a diagnostics test, completed with no issues or error codes. Tried different selections, started with no issues, appliance is working normal"

Near Cody Dr, Victoria, TX 77904
Adam H.

Adam H.

RANGE AMANA ACR4303MFS3 Inspection of unit shows large roach infestation. Advise customer that unit was more than likely out of warranty but could contact whirlpool customer service to see what can be done. Issue resolved

Near Saratoga Blvd, Corpus Christi, TX 78414
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Installed components tested unit issue resolved

Near Cessna Dr, Corpus Christi, TX 78412
Adam H.

Adam H.

DISHWASHER KITCHENAID KDPE234GPS0 Inspection of unit shows door strike has come loose from tub and is caught in the door lock all due to the fact that installer has badly miss handled installation of the units. Advise customer to contact world pool/installer to have problem resolved.

Near Capri Dr, Corpus Christi, TX 78415
Uriah B.

Uriah B.

TRIO CD KITCHENAID KRFC300ESS03 Checked all components in back of unit to make sure they are all secure. Everything checks out fine at the moment. Unable to reproduce concerning sound.

Near Parkdale Dr, Salem, VA 24153
Uriah B.

Uriah B.

DISHWASHER WHIRLPOOL WDT730PAHW0 "Replaced control board, UI. All checks ok. Left clean tablet for cx."

Near Kenmore Ave, Cave Spring, VA 24018
Adam H.

Adam H.

DRYER MAYTAG MEDC200XW1 Inspection of unit shows bad air circulation. Customer has large chunks of debris/lint stuck in exhaust. Advise customer to clean out exhaust and reattach hose in a straight as possible

Near W Avenue F, Robstown, TX 78380
Colton B.

Colton B.

M/W OTR KITCHENAID KMHC319ESS2 "Went to install vent fan. Could not get unit out of wall. Mounting bracket did not let go of unit, felt like it wanted to go with the unit. Unit is also missing 1 mounting bolt. Put unit back together. Called Wayne to see if I could get a helper. Called Doug who said that customer will have to get someone to take it down for us and reinstall it after. We don’t want to da,age stove or wall. Customer was understanding and said they’d call office when they have it down for us. ; saved tckt"

Near Peach Tree Dr, Little Rock, AR 72211
Uriah B.

Uriah B.

DRYER WHIRLPOOL WED92HEFW0 Replaced element. All checks ok. ; pckd up 1 WP8544771 (element)

Near Eagle Ridge, Roanoke, VA 24012
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Inspected unit for not cooling,performed service diagnostics found test 4 no frost pattern either evaporator,2.98 amps with compressor running,diagnosed to need compressor ; rqstng P&A on 1 W10276644 (compressor)"

Near Harvard Ave, Conway, AR 72034
Doug M.

Doug M.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Inspected unit found broken wheel on adjuster,diagnosed to need adjuster ; ordrng 1 W10712395 (adjuster)"

Near Heidi Ct, Conway, AR 72034
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Customer complaint is a leaking filter. I did observe a small leak coming from filter head. Ordering new filter head to resolve issue. ; ordrng 1 W11346623 (FILTER HEAD)

Near Carywood Dr, Bryant, AR 72022
Uriah B.

Uriah B.

WASHER MAYTAG MHW5630HC0 Replaced bellow. Checked operation in auto test. No codes. No leaks.

Near W Main St, Radford, VA 24141
Colton B.

Colton B.

DRYER WHIRLPOOL WED4815EW1 Issue is a no heat. Finding issue to be a bad timer. Ordering a new one to resolve issue. ; ordrng 1 WPW10185982 (TIMER)

Near Bowen Dr, Benton, AR 72019
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW5000DW3 F0e5Complaint is that the unit is not spinning out the clothes enough. Instructed cx on loading and proper detergent amount and use. Cx to observe.

Near Winfield Cir, Pulaski, VA 24301
Doug M.

Doug M.

REFRIGERATOR WHIRLPOOL WRS315SNHW01 "Replaced evaporator fan motor and fan blade due to fan blade breaking causing unbalanced issue with fan motor,tested unit operation checks ok"

Near Cambridge Pl Dr, Little Rock, AR 72227
Colton B.

Colton B.

N/A N/A ED5KVEXVL00 Issue was no cool unit. Replaced temperature control thermostat. Told customer to give it 24 hours to cool off.

Near Valerie Dr, North Little Rock, AR 72118
Doug M.

Doug M.

RANGE WHIRLPOOL WFG320M0BW2 "Replaced listed parts due to bake cycle shorted,tested unit operation checks ok"

Near Cedar St, North Little Rock, AR 72116
Doug M.

Doug M.

LAUNDRY WHIRLPOOL MHW3505FW1 "Inspected for noisy operation found when basket turn grinding noise at bearing,also sheared bolt to stator cover,parts are warranted but customer does not want to pay labor"

Near Panther Creek Rd, Little Rock, AR 72210
Colton B.

Colton B.

WASHER WHIRLPOOL MVWB835DW4 "Found lid a power light flashing. Got an F7E0 error code in diagnostics. Control board only getting 76 vac from wall. Switched outlets, unit now operates as intended. Drain tube was also installed incorrectly. Reinstalled drain hose to resolve."

Near Woodson Lateral Rd, Hensley, AR 72065
Shawn W.

Shawn W.

WASHER MAYTAG MHW6000AW0 "Customer stated that the washer might have been set on its side during movement. Had another technician recently repair the baffle, so the leak is fixed. The tub start making a rattling noise at the 16 minute mark of a regular wash. I noticed that the unit would turn on when I opened the door. In diagnostics received stored error code F06 E02 Communication Error UI to CCU, F03 E02 Temperature system error, F08 E01 No water detected entering washer or pressure sensor trip not detected. F00 E01 load detected during washer cleaning cycle. Can be a result of mechanical friction on drive mechanism or basket. During quick diagnostics test, drum created the noise and rumbling that the client had been concerned with. Called DH to validate. Unit will need a new tub because bearings are worn. Unit will also need control board. Due to the cost the client has decided to not go through with repair.; ordrng 1 W10445518 (cntrl-elec) and 1 WPW10409997 (tub-outer)"

Near Sable Creek, San Antonio, TX 78259
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRFF507HPS00 Found condensation on the outside of the freezer bin. Determined a possible malfunction on escutcheon and duo valve. Ordering power cord which includes diode responsible for controlling power to dual valve. ; ordrng 1 W11171078 (harns-wire) and 1 WPW10341329 (water valve assy) and 1 WPW10553630 (escutcheon)

Near W Bitters Rd, San Antonio, TX 78248
Jesus C.

Jesus C.

WASHER MAYTAG MHW6630HW0 Customer having same issue as in job #68253. Washer is leaking from dispenser. Will need to replace water valves and dispenser. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11316600 (drawer)

Near E Olmos Dr, San Antonio, TX 78212
Jesus C.

Jesus C.

WASHER MAYTAG MVWC465HW2 Tested washer. Found power cord does not have ground prong on power cord. Will need to replace cord. ; ordrng 1 W10877409 (power cord)

Near Santa Monica, San Antonio, TX 78201
Shawn W.

Shawn W.

REFRIGERATOR KITCHENAID KBRS20ETSS00 Called ahead of time and received no answer. Called Mike Carter from gate phone as instructed. No answer. Voicemail asked for text if immediate response needed. I texted Mr. Carter with my personal phone. Took picture at gate. Received text back. Gained entrance.Customer stated both freezer and fresh food section stopped working. Temperatures in both sections at 78 degrees F. During Service test mode the first test for the defrost heater circuit would not initiate. Unplugged the refrigerator and was able to get the first test to initiate. It read OP for open defrost thermostat. During test 2 compressor came off and on. Test 112 read 12.7 VAC. Did have a odor of refrigerant.Called DH sealed system tech. Advised to check amp draw on compressor. Amp draw was .3-.5 amps. Will need to have die dryer put on and perhaps a compressor. Client decided not to go forward with repair. I provided military discount on service call.; ordrng 1 W10160407 (compressor

Near Verde Mountain Trail, San Antonio, TX 78261
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Wrong door was ordered. Need black stainless door, not stainless.; ordrng 1 LW11026428 (dor-fip)"

Near Winters Edge, San Antonio, TX 78253
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4816FW Customer stated that the unit is wobbling and knocking against the cabinet when washing. Found issue to be a worn suspension. Ordering new suspension to resolve issue. ; ordrng 1 W10780045 (SUSPENSION)

Near Buckskin Dr, Boerne, TX 78006
Steven G.

Steven G.

WASHER WHIRLPOOL WTW8040DW4 Checked washer found unit at times not responding to commands ordered parts; ordrng 1 W11035006 (UI)

Near Ed White St, San Antonio, TX 78219
Steven G.

Steven G.

WASHER MAYTAG MVWX655DW0 "Checked washer found unit trying to spin and agitate at the same time ordered parts,; ordrng 1 W10006481 (gearcase) and 1 W10625696 (cntrl-elec)"

Near Wheaton Rd, FT SM HOUSTON, TX 78234
Christian G.

Christian G.

RANGE WHIRLPOOL WFE505W0HS1 "Issue stated by customer: no power. Found bake/broil not operating, surface burners operating. No error codes present. Voltage from wall tests good, checked terminal and power wire had came loose and burnt off block. Please review pics, ordering wiring harness.; ordrng 1 W11134842 (harns-wire)"

Near Dixon Plain Dr, San Antonio, TX 78245
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF28HFEDTBC/AA ESTIMATE ONLY! Unit fridge not cooling. Finding issue to be frozen EVAP. Issue caused by fan went out and control board not reading temp properly. Quoted 465.07 for P&L plus tax. Customer wants to think about the repair. Collected Sc. ; rqstng P&A on 1 DA97-12608A (EVAP COVER ASSEMBLY ) and 1 DA94-02679A (ELECTRONIC CONTROL )

Near Wood Trail, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KSSS42DBX00 "Unit fridge side not cooling properly. Finding that when freezer door is shut the fan doesn’t push as hard but when the door is open the fan pushes properly. This occurrence doesn’t happen when door switches are held, just when freezer door seals. Calling techline. Spoke with Leon. Explained the situation to Leon, stated that issue is caused by air return is frozen over. Stated that is caused by air leaks on door seal. Cleared air return. Unit now cooling properly. Gave quote of 564.88 for P&L plus for door baskets. Customer wants to proceed with repair. Ordering both gaskets to resolve the issue. ; ordrng 1 2188318A (DOOR GASKET) and 1 2188320A (REFRIGERATOR GASKET)"

Near Royal Ascot Dr, Boerne, TX 78015
Steven G.

Steven G.

REFRIGERATOR KITCHEN AID KSSS48MDX05 "Checked refrigerator found unit low on freon, added dye drier and vacuumed and charged unit, will be back in two weeks to check for leak ; used 1 WPW10143759 (DRIER-HV) from stock"

Near Lilac Ln, San Antonio, TX 78209
Tommy B.

Tommy B.

DRYER SAMSUNG DV218AEB/XAVIER Customer stated the issue is that the unit will not heat or spin. Ordering a thermostat and thermal fuse to resolve issue.; ordrng 1 DC47-00018A (THERMOSTAT ) and 1 DC96-00887C (FUSE)

Near Moccasin Walk N, Center Point, TX 78010
Steven G.

Steven G.

ICEMAKER (STANDA SCOTSMAN SCCG50MA1SS Checked ice maker found bad bin thermostat ordered; ordrng 1 11-0617-21 (kit temp control bin)

Near Morningside Dr, San Antonio, TX 78209
Jesus C.

Jesus C.

WASHER WHIRLPOOL WTW5000DW0 Installed new belt. No further issues. Unit is working properly. Tested to complete.

Near Parnell Ave, San Antonio, TX 78224
Jesus C.

Jesus C.

RANGE WHIRLPOOL WCG97US0HS00 Burner head is damaged. Ordering new center head and cap. ; ordrng 1 W10811599 (burnr-head) and 1 W10833886 (cap-burner)

Near Ares Way, San Antonio, TX 78245
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW4 Tested washer. Found noise coming from gearcase. Found drain pump faulty. Installed new gearcase and pump. No issues during testing . Tested to complete. ; used 1 W10876600 (PUMP WATER) from stock

Near Nash Blvd, San Antonio, TX 78223
Jesus C.

Jesus C.

WASHER MAYTAG MHW5630HC0 Installed new harness and UI. Unit powers on. Good display on UI. Ran diagnostics test. All test pass. No error codes during testing. Unit is working properly. Tested to complete.

Near E Locust St, San Antonio, TX 78212
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED6620HC1 Tested dryer. UI display not working. Ordering new UI. ; ordrng 1 W11351728

Near Coral Canyon, San Antonio, TX 78252
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW2 Complaint is washer not working. Tested unit. Found wiring to control was not connected. Fixed wiring. No further issues. Tested to complete.

Near West Ave, San Antonio, TX 78201
Jesus C.

Jesus C.

RANGE WHIRLPOOL WFC150M0EB3 Tested unit. Not powering on. Found terminal block is damaged. Will need to replace block. ; ordrng 1 WPW10245259 (block-term)

Near War Horse Dr, San Antonio, TX 78242
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Issue stated: ice not dispensing, door grinding when closing, deli drawer control not operating. Ice not dispensing due to door not shutting properly. Ice was frozen and translucent n a big clump not allowing motor to turn. Ordering door closing parts and ice bin/door. Replaced control and door in deli drawer and replaced rail. Deli drawer good, ordering parts for ice bin.; rqstng P&A on 1 W10567563 (gasket) and 1 W10708583 (stop-door) and 1 W10822606 (motor) and 1 W11129522 (ice-contnr) and 1 W11163783 (closer)"

Near Rose Spoonbill, San Antonio, TX 78253
Shawn W.

Shawn W.

DRYER AMANA NED4655EW1 Customer was complaining of a humming noise that started a few days ago. They thought it might be the motor. I started the dryer in all options and did not hear a Humming noise. The customer conceded that the humming noise has now gone away. The heat element is working and there is no evidence of air restriction.Unit is fully operational and working as designed. I explained to the customer that this diagnosis would be covered for 90 days and to give us a call if there are further problems.

Near E Sonterra Blvd, San Antonio, TX 78258
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS588FIHB00 Issue stated by customer: diffuser had iced up again. Customer stated since last visit it had frozen once but hasn’t done it again since. Informed customer I’d order a wiring harness for the freezer that includes thermistor just in case. Asked customer to keep an eye on unit in mean time to inform us if there were any changes.; ordrng 1 W11089236 (cntrl-elec) and 1 W11229010 (WIRE)

Near Celosia, San Antonio, TX 78245
Christian G.

Christian G.

RANGE WHIRLPOOL WFE550S0HZ1 Issue stated by customer: customer was cooking on multiple burners and heard a pop and saw a crack in cooktop. Tried taking pictures to show crack. Ordering cooktop.; ordrng 1 W11183708 (cooktop)

Near Terra Cotta, San Antonio, TX 78253
Richard G.

Richard G.

DRYER AMANA NED4655EW1 Customer complaint is that the the unit is not spinning and is making a loud noise. Found belt shredded and wrapped around motor. Replaced belt. Tested to complete. Unit is good to go.; used 1 4392067 (REPAIR) from stock

Near Richland Hills Dr, San Antonio, TX 78251
Colton B.

Colton B.

REFRIGERATOR WHIRLPOOL WRF736SDAM11 Issue is a frozen up evaporator. Replaced evaporator fan with wiring harness. Unit tested good. Collected P&L

Near Nueva Vista, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF560SEYM04 Replaced thermistor on refrigerator small amount of ice build up found defrosted unit no issues unit is working as designed. Job complete.

Near Co Rd 681, Lytle, TX 78052
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue stated: fridge not cooling properly. Previously ordered control. Control that came in was defective. J6 pins made constant clicking and displayed fridge thermistors as open circuits. Re-ordering.; ordrng 1 W11389713 (CNTRL)

Near Autumn Dew, San Antonio, TX 78254
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Replaced icemaker with truck stock. Issue resolved. FCC; used 1 WPW10300024 (ICE MAKER) from stock

Near Oak Dew, San Antonio, TX 78232
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRS311SDHM02 Unit would not go into service test mode. Unplugged twice for over a minute to reboot computer and tried to enter service test mode. It would not enter the service test mode. On a third attempt I was able to get it to enter service rest mode. Compressor is coming on and all other testable loads are functioning. Unit will need a new control board.; ordrng 1 W11203272 (contrl-box)

Near Huebner Rd, San Antonio, TX 78258
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Removed UI and removed control with unit unplugged. Replaced both then plugged in ran service mode no ice maker error codes temperature correct test cycle passed all operations normal.

Near Cibolo Ridge, , TX 78121
Tommy B.

Tommy B.

REFRIGERATOR KITCHEN AID KRMF606ESS01 Customer stated that the issue is the unit is running warm and the Molien area is hot periodically. Also states that the unit is making a loud noise. Thermistor tests were good as well as the fan motor on the evaporator section. Checked the compressor and it is running hotter than normal. Suspect a restriction or low charge in the refrigeration system.; schdld next appmnt for 4/24 FRI !

Near Silent Creek, San Antonio, TX 78255
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRFF707ESS01 "Unit not cooling. Finding issue to be EVAP sprung a leak, causing the compressor to not function properly. Ordering both to resolve the issues. Per Sb web SS parts and labor still covered. ; ordrng 1 W10832994 (COMPRESSOR ) and 1 W11116006 (EVAPORATOR )"

Near Howards Bull, Boerne, TX 78015
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: Condensation in the Refrigerator Section - Side by Side Refrigerator. Replaced diffuser and wiring harness. Homeowner stated ice maker was also making ice very slow, only a batch a day and there was water slowly leaking from ice door. Found air infiltrating ice door clumping ice together. Ordering ice door and ice maker.; ordrng 1 W10873791 (icemaker) and 1 W11098702 (door-ice)"

Near Bluemist Point, San Antonio, TX 78250
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRF560SEHV00 Swapped out water filter. Collected service call and part.

Near Oak Hollow Dr, Kerrville, TX 78028
Steven G.

Steven G.

ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU "After talking to Tech-Line because of evaporator being iced up caused by stripped gear case witch is to expensive to fix, customer to buy new ice maker, will collect next time when I complete other ice maker."

Near Morningside Dr, San Antonio, TX 78209
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL ED20ZKXAN02 It appears the compressor relay is out. ; ordrng 1 4387535 (overload (production)

Near Red Leaf Dr, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DRYER MAYTAG MEDB765FC0 "Dop provided 3/23/2020 snapped picture spoke to NR advised unit under 30 days old install will be covered. Installed level feet power cord and vent ran diagnostics no errors, tested exhaust temps and motor drum operations all operations normal. Leveled unit advised customer she will need periscoping dryer vent to have dryer pushed towards wall more customer will buy one and install herself instructed customer how to do this."

Near Scarborough Square, San Antonio, TX 78218
Jim G.

Jim G.

RANGE KITCHENAID KSGG700ESS1 Customer indicated that the issue persists although intermittently. Andy SR# 7727652516 faulty spark modules and/or wiring. ; ordrng 1 W10860916 (module-spk) and 1 WPW10475149 (module-spk)

Near Fossil Wood, San Antonio, TX 78261
Jesus C.

Jesus C.

THIN-TWIN 24' LE WHIRLPOOL WETLV27FW0 Complaint is dryer not working. Washer is good. Dryer will not start or heat. Good power to unit. Found thermal fuse was bad. Replaced fuse. Tested dryer. Dryer turns on. Good heat from element. No further issues. Tested to complete. Called SM. Dalian 151 apartment complex has billing account set up. ; used 1 WP3392519 (FUSE) from stock

Near Ingram Rd, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

REFRIGERATOR KITCHENAID KBSN608ESS00 "Checked refrigerator found frost build up at evaporator, spoke to jk at techline trouble shot down to bad control board.preformed voltage checks at no metal and heater Ed good. Ordering control board to resolve issue. Main control board/High Voltage board.; ordrng 1 W10200659 (cntrl-elec)"

Near Switch Oak, Shavano Park, TX 78230
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Unit door not aligned properly. Found inner door is warped, and installers attempted to cover it up by setting the unit in cockeyed. Ordering door panel and gasket to resolve. Customer is going to attempt to get unit replaced either through builder or Whirlpool, gave CSR number, customer will call to cancel if unit is replaced. Panel is showing as out of stock. ; ordrng 1 W10274908 (INNER DOOR) and 1 WPW10254545 (GASKET)"

Near Edwards Edge, San Antonio, TX 78256
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KRMF606ESS01 Found temperature in both RC and FC at correct temperature dispenser and led lights not working ran diagnostics no readings from thermistors or ice maker needs new Main control and possibly UI and Icemaker Quoted service fee paid today. Rescheduling Tuesday PM call; ordrng 1 W11294907 (ICE MAKER) and 1 W11330971 (Ui) and 1 WPW10675033 (cntrl-elec)

Near Sonata Ct, San Antonio, TX 78266
Jim G.

Jim G.

MICROWAVE OVEN JENN-AIR JMDFS24HM01 Bruce SR#7727653662 bad humidity sensor. ; ordrng 1 W10278023 (sensor (HUMIDITY))

Near Grand Stone, Garden Ridge, TX 78266
Richard G.

Richard G.

DRYER AMANA NED4655EW1 Customer complaint is that the the unit is not spinning and is making a loud noise. Found belt shredded and wrapped around motor. Replaced belt. Tested to complete. Unit is good to go.; used 1 4392065 (REPAIR-DRYER) from stock

Near Richland Hills Dr, San Antonio, TX 78251
Jim G.

Jim G.

REFRIGERATOR SAMSUNG RF28JBEDBSR Josh ref# 7003724850 verified faulty ice auger motor and ice maker. ; ordrng 1 DA97-12540G (AUGER MOTOR ASSEMBLY) and 1 DA97-15217B (ICEMAKER)

Near Honeysuckle Branch, Bulverde, TX 78163
Colton B.

Colton B.

WASHER WHIRLPOOL WFW5620HW0 "Replaced cold valve to resolve LF issue and try to find leak, still no water coming through. Checked water from wall and found that there was no water pressure from wall. This could also be causing the poor wash performance and oversud. Customer will call a plumber and inform us if that doesn’t resolve the whole issue."

Near Rogers Fork, San Antonio, TX 78258
Richard G.

Richard G.

MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Customer complaint is that the unit is intermittently heating. Found issue to be with magnetron. Ordering magnetron, capacitor, transformer, fuse, thermostat, and diode.; ordrng 1 W10138793 (fuse) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11224803 (THERMOSTAT ) and 1 W11224856 (thrmst-fix) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"

Near Daisy Spring, San Antonio, TX 78253
Ezequiel V.

Ezequiel V.

REFRIGERATOR SAMSUNG RF28HFEDTSG Replaced both top and bottom ice maker due to frozen over no functioning.ran ice maker test no issues. Job com0ete.

Near Wisdom Rd, Atascosa, TX 78002
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer states the water is working now but the icemaker is not. Ordering icemaker, harness, and control.; ordrng 1 W10710113 (WIRING HARNESS) and 1 W11294907 (icemaker) and 1 WPW10769076 (cntrl-elec)"

Near Melton Gln, San Antonio, TX 78254
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Issue stated by customer: water leaking from freezer door. Unit not making ice. Ice maker water line had come loose again, replaced connector and rings and ensured proper tight connection. Made sure unit filled with water. Not leaks. Unit tests good."

Near Fern Crest, San Antonio, TX 78250
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDTA50SAHW0 Customer stated that the issue is the unit will not function. Found the issue to be that the control lock was activated. Showed the customer how to remove the control lock and went over proper use and care with the customer. Also refilled her rinse aid with stock from under her sink. No further issues at this time.

Near Lytle St, Kerrville, TX 78028
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WFW5620HW0 Checked washer found ui not responding to commands ordering ui to resolve issue. ; ordrng 1 W11294803 (cntrl-elec)

Near Newell Ave, San Antonio, TX 78215
Colton B.

Colton B.

OVEN GAS WHIRLPOOL KEBS179BSS00 Issue is that oven keeps blowing fuses. Finding issue to be a faulty cooling fan. Part will hum but not blow air. Ordering new blower and returning. Part is PSP. Quoted for part. P&L are covered. ; ordrng 1 WPW10260254 (BLOWER)

Near Wollschlaeger Dr, Boerne, TX 78006
Shawn W.

Shawn W.

BEVERAGE CENTER WHIRLPOOL WUW35X24DS02 Verified the model number and serial number but realized there was no purchase date. I explained to the resident that I would have to get a verification of purchase date and authorization from the rental office. Spoke with the rental office and they informed me that everyone at Appliance Care has told them that the 1 year warranty does not start until the resident moves in. I told them that we would have to reschedule and I would come back out once we had an authorization. I called and spoke to M at our office to verify that there was not an authorization.

Near Overlook Loop, San Antonio, TX 78259
Colton B.

Colton B.

RANGE KITCHENAID KFDD500ESS02 Issue is cracking enamel in top oven. Called techline (SR: 7727651801) who said it’s non repairable. Took pictures to document in SD Quick Pic.

Near Callaway Run, Boerne, TX 78015
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFC150M0EW4 Tested all 4 burners found no issues these were normal operations according to service pointer W11354284B advised customer that unit is operating as designed and no repair needed.

Near Honeyridge Ln, San Antonio, TX 78239
Jim G.

Jim G.

RANGE WHIRLPOOL WFE550S0HZ1 Faulty compressor. Replaced start device. No change. Amp draw too high. ; ordrng 1 W11209866 (compressor)

Near Evans Rd, San Antonio, TX 78258

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