We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Portland, TX 78374
Michael
Job Details: 09/20/2022
I was able to duplicate the screeching noise with a load. It sounds like one of the wheels or idler pulley is locked up. Removed front panel and drum, the idler was locked up, installed new dryer kit and put appliance back together, the appliance is no longer making the screeching noise and working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Corpus Christi, TX 78418
John L.
Job Details: 09/20/2022
Inspected unit, found issue was with filter. Water filter was not inserted correctly into housing. Placed filter on correctly and issue has been resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Corpus Christi, TX 78414
John L.
Job Details: 09/20/2022
Installed evaporator, charged unit to pressure. Issue resolved
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 09/20/2022
Inspected unit, found no power from control. Possible issue with control and/or panel will need to replace to resolve this. Also valves not shutting properly and unit has slow drip valves will need to be replaced as well. Customer will need to talk over about repairs before considering to do so. Gave estimates on parts and labor.Order the following if customer calls back to go through with repairsW11165546 valveW11478526 panel ui W11266006 control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Corpus Christi, TX 78410
Adam
Job Details: 09/20/2022
Sr#7734631742. When customer call to set up appointment for ice dispensing problems whirlpool representative informed customer there was a recall with her refrigerator unrelated to issue she was calling about. After looking over service pointer customer states she does hear a loud noise sometimes while unit is running but double checked with Tech line to confirm repair. Tech line states to go ahead and follow service planner and have compressor replaced. Job will require sealed system technician as well as to count for time and labor. After looking at service pointer and finding correct serial number for unit it is still unclear as to what kit will need to be ordered will need to contact tech line to confirm proper kit information. Rescheduling job back to myself Wednesday, September 21 to follow up; schdld next appmnt for 9/21 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Corpus Christi, TX 78412
Adam
Job Details: 09/20/2022
Customer states product will not run but investigation of the unit shows products not hooked up for electrical completely missing power cord. Also waterline was run from the unit two under the sink but supply line has no way to attach to valve. After speaking with the maintenance man he will resolve both the power cord issue as well as Tyanne for water valve but there is cosmetic damage to the unit itself the front panel as well as Consul. Rescheduling all of the components because the time of appointment unable to test or diagnose unit as well as ordering new cosmetic parts. Job should be scheduled for two count; ordrng 1 W10274902 (panel front (ss)) and 1 W10799402 (panel) and 1 W11043483 (console)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Corpus Christi, TX 78411
Adam
Job Details: 09/20/2022
Customer complaint of unit stopping midcycle. Also of unit making loud banging noises during operation. Inspection of unit shows air code for stuck button. Further inspection shows suspension has gone bad. Replaced suspension to resolve issue; ordrng 1 W10748956 (suspension)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near San Antonio, TX 78253
Chris S.
Job Details: 09/20/2022
Went to customers house for initial problem was with user interface board replaced user interface board everything working good customer said washer was shaking real bad sound issue to be in dampers. Closed out other ticket because I fixed first issue that they initially called for.; ordrng 1 W11316766 (Dampers)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/20/2022
Last trip found faulty vent wax motor. Replaced wax motor to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near San Antonio, TX 78216
Jim G.
Job Details: 09/20/2022
I verified the compressor is seized. A new compressor is needed. Part is OOS. ; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78209
Garry
Job Details: 09/20/2022
Customer complaint of under-counter icemaker not making ice. Arrived to find unit powered off and empty. Powered unit on and began diagnostics testing. Found no water entering unit during testing of inlet water valve. Removed filter and retested to find water filling normally. Proceeded to test all other components and found all tests passed successfully. Consulted WPL Techline to evaluate total amp draw for unit and found measurement in-spec. Carefully observed unit during normal operation to ensure no water weeping past inlet water valve & found none. At this time, unit is operating as designed. Customer to monitor and call for further service should issue persist. Customer insisted on retaining Recirculating Pump shipped to him prior to todays visit. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/20/2022
Complaint is unit taking multiple cycles to dry. Tested dryer. Heater is good. Average temperature is 145. Found hose smashed behind unit. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/20/2022
Tested unit. Will not go into spin after agitate. Will spin when reset. Will replace actuator and harness. ; ordrng 1 W11545744 (Harness) and 1 W10913953 (ACTUATOR)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/20/2022
No noises during testing. Uni is working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/20/2022
Customer had questions about unit function. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/20/2022
Our customer has been experiencing a loud rattling noise when the compressor starts up. The temperatures in the unit are sound. I entered diagnostics service mode to isolate loads for replication. On test 5 for the VCC motor compressor substeps 3 and 4 for ramp up and ramp down I was able to replicate the sound. Sound was normal. Our customer did identify this as the sound but stated it gets much louder and I was able to listen to an audio/video to confirm this. The noise is excessive beyond design. I counseled with Senior Technician DH. The base plate needs to be replaced. We will need a helper tech for this. Part ordered. OOS.; ordrng 1 W10680691 (Base Plate)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78258
Jim G.
Job Details: 09/20/2022
I cleared obstruction from drain. Connected loose connection using wire tie. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Floresville, TX 78114
Daniel
Job Details: 09/20/2022
Customer reported vibrating noise coming from ice maker and condensation frost on the roof of freezer. Upon arrival found condensation frost on roof of freezer. Found that three was a gap on the top left side of gasket. Removed door to make sure both hinges were linear with each other and not damaged. Found no issues with the sliding hinges that the door sits on. Issue looks like a faulty gasket. As for the vibration I found that the air damper seems to be making a light vibrating noise when air is flowing through it. Ordering gasket and air damper. Will return with parts to finish repairs. ; ordrng 1 WPW10196393 (Damper) and 1 WPW10714545 (Freezer gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near La Vernia, TX 78121
Daniel
Job Details: 09/20/2022
Returned with all parts needed to repair. Installed new evap fan harness, thermistor, and control. Re assembled unit. Customer should no longer have any issues with evaporator freezing over on them. Unit functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Kerrville, TX 78028
Drew
Job Details: 09/20/2022
Upon arrival customer stated unit wouldnt dry. Ran diagnostics mode and found all functions to be working properly. Found inlet temp of water to be too cool, ran unit and water heated up. Instructed customer that rinse aid was needed, to run hot water a few min before using unit, and to crack unit once its finished to help drying issues. No further issues at this point
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED8430ADB
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/20/2022
Our customers fan is not working anymore. No: TDC-0021A-B Page 1 of 1 Technical Bulletin Action: If the fan control switch consistently fails on the models listed above, install replacement switch # 74009254. This unit will need to be removed from the cabinet to complete the repair. ordrng 1 WP74009254 (Fan Control Switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78260
Garry
Job Details: 09/20/2022
Customer complaint of cold water inflowing to washer even at idle state. Replaced Inlet Water Valve (W11513255) to address issue. Tested unit and found valve function to be normal. Unit successfully completed diagnostic cycle. No leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
MAYTAG DRYER
Model MEDC415EW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/20/2022
Installed new timer. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near La Vernia, TX 78121
Daniel
Job Details: 09/20/2022
Returned with all parts needed to repair. Installed new evap fan harness, thermistor, and control. Re assembled unit. Customer should no longer have any issues with evaporator freezing over on them. Unit functioning as designed.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS20
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/20/2022
Loud vibration noise when MW in use. Thought to be fan rattling. Removed unit from cabinet with assistant. Opened up the top of the unit. Found the screw associated with holding the fan down in place was either stripped or too narrow, as with down ward pressure on the fan it was quiet but with no pressure the noise continued. Removed the screw and installed a slightly wider screw to resolve the issue. Reassembled unit and reinstalled into cabinet with assistant. Unit is now functioning properly. This was a direct result of factory defect that caused this issue.
We serviced a
FRGIDAIRE REFRIGERATOR
Model LGHK2336TF8
Near Boerne, TX 78006
Drew
Job Details: 09/20/2022
Upon arrival customer stated he wanted a tune up. Checked fans all working, checked compressor and its working. Checked condenser coils and there was a slight blockage. Removed blockage. Everything else was working fine. Advised customer of what was all done to unit, no further issues at this point.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE900HBS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/20/2022
Customer stated unit console would get stuck in preheat or not allow function so wouldnt heat. Checked for stored errors found f6e0 ui communication error. Both ovens are heating. Ordering console to resolve the issues. Part oos. ; ordrng 1 W11399171 (Console)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78253
Chris S.
Job Details: 09/20/2022
Stated that sometimes with power on and sometimes it wouldnt on dryer. Found to be the power cord was not making good connection with wall outlet fixed power cord tested unit everything working as design no further issues
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near San Antonio, TX 78253
Chris S.
Job Details: 09/20/2022
Customer stated that washer use her in the face was not working properly took multiple times pressing power button to start. Found it should be user interface replaced user interface tested unit everything working good as far as turning on properly create a new ticket for new issue drummer shaking bad found issue to be dampers ordering dampers on new ticket for customer; schdld next appmnt for 9/27 TUE !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78245
Chris S.
Job Details: 09/20/2022
When arriving at house customer said that he doesnt its not working either now. Replaced dispenser to unit two customer to use are inside customer wants us to order a heating element still in the warranty; ordrng 1 W10518394 (heater)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE300ESS03
Near San Antonio, TX 78260
Jim G.
Job Details: 09/20/2022
The part sent is not the main harness. Reordering. ; ordrng 1 W11193915 (Main harness)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/20/2022
Actual Model Number: WOD77EC0HS02 . Our customer is having lock problems. I explained to them about the clock problems when not connected to WiFi. In diagnostics I retrieved error codes F6E0 and F6E4. This oven will need new controls and a console. I advised getting the Whirlpool app as well. Parts ordered. OOS.; ordrng 1 W11261165 (Control with power) and 1 W11261164 (Control without power) and 1 W11428578 (Console Stainless)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Bulverde, TX 78163
Jim G.
Job Details: 09/20/2022
I verified a damaged icemaker. Replaced and tested thoroughly. Issue is resolved d.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78245
Chris S.
Job Details: 09/20/2022
Customer stated washer was leaking and it should be hose was an install right onto Spencer taking hosed up put the clamp on the right just the unit everything working good didnt get any leaks.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/20/2022
I arrived at the job to find that a different technician from a different company was out to work on the unit and had ordered an auxiliary drain pump that was delivered to our customer directly. They showed me that the back panel had been taken off as well as some random screws. I pulled the ice maker out of the cabinet to find that extensive disassembly had been done and the unit was not reassembled. I explained to our customer that they would need to arrange for the other service provider to come back out to reassemble or finish the repair he envisioned. The area he was working on was not completely based on my diagnosis. I counseled with NR. I tried to contact Assurion number listed and they explained that the number had changed but there was an option for service providers. I initiated the prompt for the southwest region but nobody ever answered the phone, no further prompts or voice mails. We will close out this job ticket due to unit being disassembled by either another technician sent by Assurion or unauthorized repair under warranty by original owner.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78207
Jesus C.
Job Details: 09/20/2022
Complaint is no ice. Tested unit. E5 error code. No water to ice maker. Will replace valve, heater, and ice maker. ; ordrng 1 W11087201 (Heater) and 1 W11579560 (Ice maker) and 1 W11482383 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Atascosa, TX 78002
Richard G.
Job Details: 09/20/2022
Replaced controls. Thawed out ice in freezer drawer, door was broken during process. Unit needs new freezer door as well as ; rqstng P&A on 1 LW10547320 (Freezer door) and 1 W10625067 (Bracket Left) and 1 W10625068 (Bracket Right)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78220
Garry
Job Details: 09/20/2022
Customer complaint of noise during agitation. Observed customer complaint and proceeded to inspect unit. No fault codes. Found gearcase leaking oil and lower drive components saturated with oil. Ordering Gearcase (W11449841), Clutch (W10754448), Slider (W10734521), Stator (W11195971), & Rotor (W11260238) to address issues. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11449841 (Gearcase), ordrng 1 W10754448 (Clutch)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS01
Near Boerne, TX 78006
Drew
Job Details: 09/20/2022
Upon arrival replaced drain pump. After install of new drain pump waiting for a sheet of ice to be made. Unit made ice, no further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Richard G.
Job Details: 09/20/2022
Replaced control. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78239
S
Job Details: 09/20/2022
Upon arrival customer stated unit would make a loud rubbing noise in the rear of the inside rc and the freezer light was out. Verified a faulty damper control. Ordering 1 WPW10479155 damper control and W10843353 led light to resolve issue. ; ordrng 1 W10843353 (LED light) and 1 WPW10479155 (Damper control)
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near San Antonio, TX 78259
Jim G.
Job Details: 09/20/2022
I verified a fault hi-limit. Replaced component. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Poth, TX 78147
Daniel
Job Details: 09/20/2022
Customer reported unit making a squealing noise every so often as if belt was loose. Upon arrival found no error codes. Found that belt was loose. Replaced belt which was now a lot tighter on wheel. Tested unit and unit successfully completed diagnostic cycle without any irregular noise or squealing. Customer should no longer have any squeaky belt noise. All components functioning as designed. Gearcase In good condition. Unit functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Boerne, TX 78015
Drew
Job Details: 09/20/2022
Upon arrival replaced harness and capacitor. Tested unit and unit was functioning properly. Advised customer to run unit to verify if issues were resolved. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78245
Richard G.
Job Details: 09/20/2022
Replaced capacitor, motor, encoder, and valve. Calibrated unit and ran through diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Universal City, TX 78148
S
Job Details: 09/20/2022
Upon arrival replaced upper interlock switch. Tested unit and unit shit down completely. Contacted tech line and per tech line the units fuse burnt out due to faulty interlock switches. Per tech line order 1 W11182141 lower interlock, w11182140 upper interlock switch, and fuse W10138793 to resolve issue due to new switches installed. Requesting double labor due to having to remove unit from cabinet and reinstall the fuse. Per customer they want a sr tech back out for repair. Austin-sr-7734631219; ordrng 1 W11182140 (Upper interlock assembly) and 1 W11182141 (Lower interlock assembly) and 1 W10138793 (Fuse)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near San Antonio, TX 78227
Chris S.
Job Details: 09/20/2022
Customer stated front door was falling apart and ovens that heating right. Order in front panel door to fix issue. Part out of stock.; ordrng 1 WPW10535793 (glass-door)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near San Antonio, TX 78227
Chris S.
Job Details: 09/20/2022
Customer stated the dryer is making a weird noise that it should be dry repair kit also lent trap was broken and that was getting everywhere ordering vent trap housing.; ordrng 1 W10906551 (moisture sensor kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78249
Garry
Job Details: 09/20/2022
Customer complaint of refrigerator door being misaligned and dented. Replaced Door (LW10912110) and installed Badge (W11223753). Leveled unit to align doors. Worked gasket to a good seal. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78249
Garry
Job Details: 09/20/2022
Customer complaint of washer not draining. Found issue to be broken Lower Harness at Drain Pump. Ordering Lower Harness (W11335100) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11335100 (Lower Harness)
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78227
Chris S.
Job Details: 09/20/2022
Customer stated washer wouldnt spin Im trying to put a diagnostic mode notice council board not acting right once I get checked right everything working properly I need to order council board also ordered control board just in case.; ordrng 1 W11316623 (console) and 1 W11322901 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 09/20/2022
Only received 1 tub nut. Waiting on reply from parts team to see if we can pick them up and come back to install today since this is the customers only day off. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78210
Jesus C.
Job Details: 09/20/2022
Installed new panel. Ui not displaying full digits. Will need to replace Ui. ; schdld next appmnt for 9/26 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near San Antonio, TX 78229
Garry
Job Details: 09/20/2022
Customer complaint of Icemaker clumping ice in bin and knocking noise. Arrived to observe knocking noise and found it to be bail arm of icemaker trapped under ice during rotation. Observed ice cubes not separating during harvest, leading to obstruction of bail arm. Ordering Icemaker (WPW10715709), Inlet Water Valve (WPW10279909), & Bail Arm Extension (W11342242) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10715709 (Icemaker) and 1 WPW10279909 (Inlet Water Valve) and 1 W11342242 (Bail Arm Extension)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Universal City, TX 78148
S
Job Details: 09/20/2022
Upon arrival customer stated unit was OOW and the lid had broken at the base. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78257
Drew
Job Details: 09/20/2022
Last tech found faulty control and hose. Upon arrival replace pressure hose, and acu. Ran diagnostics and unit checked out fine. Advised customer to throw a load of clothes in the washer to see if the issue arises. No further issues at this point
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Cibolo, TX 78108
S
Job Details: 09/20/2022
Upon arrival replaced faulty front right, right rear spark igniters, spark module, and harness per last tech diagnosis. Tests unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78251
Chris S.
Job Details: 09/20/2022
Customer stated that ice wasnt coming out of dispenser found issue to be iStore didnt have a good seal on it and ice was clumping together not allowing us to drop down ordering a store part is out of stock.; ordrng 1 W11423787 (Ice door)
We serviced a
UNKNOWN VENTHOODS
Model UVL6036JSS2
Near Cibolo, TX 78108
S
Job Details: 09/20/2022
Upon arrival explained to customer that due to the unit having led lights and per tech line the unit functions as designed. Lee lights not getting full power/low setting the unit gives off a strobe effect. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Pleasanton, TX 78064
Daniel
Job Details: 09/20/2022
Arrived at customers house to replace recalled heater. Installed heater. Tested unit to make sure there were no leaks. Unit functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
S
Job Details: 09/20/2022
Upon arrival customer stated plumber was out and fixed the back flow issue. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Pleasanton, TX 78064
Daniel
Job Details: 09/20/2022
Customer reported refrigerator side not proper temperature causing food to spoil. Upon arrival checked evaporator and found evaporator functioning as it should and not frozen over. When checking diffuser found that whenever the screw to the diffuser cover was screwed in from the factory that the diffuser harness wires were caught in the screw which caused several of the wired to tear. Looks like the torn wires caused the diffuser to stay closed at all times. Ordering new diffuser. Will return with part to complete repairs. ; ordrng 1 W11317276 (Diffuser)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Converse, TX 78109
S
Job Details: 09/20/2022
Upon arrival replaced faulty Infinite switch with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Chris S.
Job Details: 09/20/2022
Customer stated type of oven door was coming apart found issue to be the screw was missing and bracket wasnt in right. Also customer stated that when using oven oven not going to temperature. Ordering bracket screw control board and igniter.; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven) and 1 W11105139 (brkt-glass) and 1 WP3400832 (screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB
Near San Antonio, TX 78244
S
Job Details: 09/20/2022
Upon arrival customer stated the unit was OOW and that they canceled the appt and they refused service. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78253
Chris S.
Job Details: 09/20/2022
Replaced icemaker tested unit everything working properly.
We serviced a
JENNAIR REFRIGERATOR
Model JS48SEDUDB01
Near Helotes, TX 78023
Richard G.
Job Details: 09/20/2022
Customer complaint is that the flap is not closing and the ice bin is broken where the latch is. Ordering ice door motor, brackets, crusher bin, button and latch. ordrng 1 WPW10205979 (Ice door motor) and 1 WPW10546285 (Motor bracket) and 1 WP2305242 (Bracket) and 1 W10151248 (Crusher bin) and 1 2266800 (Button) and 1 W10134785 (Latch)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78207
Daniel
Job Details: 09/20/2022
Returned with part to repair. Installed new control. Tested unit multiple times and unit successfully completed diagnostic cycle without throwing any error codes. Unit functioning as designed. Customer should no longer have any issues with unit freezing up and needing to be reset.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 09/20/2022
I replaced the main control and the drain pump as directed by Whirlpool Tech Line. I ran DLMS calibration. I ran service diagnostics cycle. All loads functioned as designed. I checked for errors. No errors. This washer is now fully functioning as designed. Our customer was told by Whirlpool that she would have to contact us when she received a concession from Whirlpool for parts and labor when she requested a refund of her service fee from Whirlpool. explained to her that The PL authorization only covers the parts and labor. Not our service fee. She indicated to me that she understood this. I provided our phone number. The PL1 was issued after our first visit.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304DPA0
Near San Antonio, TX 78209
Garry
Job Details: 09/20/2022
Customer complaint of dishwasher having shifted in cabinetry, causing door to bind. Arrived and confirmed customer complaint. Uninstalled DW and adjusted. Centered unit in cabinet and secured. Customer now satisfied wih operation of door and installation overall. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near San Antonio, TX 78253
Chris S.
Job Details: 09/20/2022
Replaced heating element and dispenser. Tested unit everything working properly.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near San Antonio, TX 78254
Richard G.
Job Details: 09/20/2022
Customer complaint is that the burners are not working. Found only left rear burner not working. Ordering left rear burner and infinite switch; ordrng 1 WP8273993 (Left rear burner) and 1 W10843843 (Left rear Inf switch)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near San Antonio, TX 78222
Daniel
Job Details: 09/20/2022
Returned with parts needed to finish repair. Installed new gearcase, cam, capacitor, suspension, and control. Re assembled unit and tested. Unit now runs smoothly without any excessive noise or grinding. Unit also successfully completes cycles and no longer freezes mid way. Unit now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 09/20/2022
Our customer was expecting this to be dispatched under and AIG warranty. He has decided that he wants this repair visit covered by that warranty rather then under OOW COD. He will contact AIG for the correct dispatch.; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KUDF204ESB00
Near San Antonio, TX 78209
Garry
Job Details: 09/20/2022
Customer complaint of under counter 2-drawer refrigerator leaking water out of front of cabinet, freezing on floor of liner, frost on upper part of evaporator cover, Sabbath button not working, and an over-temp alarm sounding intermittently. Cabinet temperatures in-spec, although FC a little on the high side. Found Freezer Thermistor out-of-range, defrost drain clogged, upper & lower evaporator fans operational. Diagnosing as failure of Thermistor and HMI, possibly causing DC circuit issues leading to other defrost malfunctions. Ordering Defrost Sensor (W11573590), Thermistor (W11238391), Thermistor (W10772917), & Display (W10789537) to address issues. Defrost Sensor and RC Thermistor ordered as contingency parts and are to be sent back if not needed. Please schedule for soonest availability once parts arrive. (SR#7734626392 Austin); ordrng 1 W11573590 (Defrost Sensor) and 1 W11238391 (Thermistor) and 1 W10772917 (Thermistor) and 1 W10789537 (Display)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78254
Richard G.
Job Details: 09/20/2022
Replaced start device. Compressor is still attempting to start, but not turning on. Per previous conversation with Doug, this was either a start device issue or a bad compressor. Start device didnt fix issue, ordering compressor.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78251
Richard G.
Job Details: 09/20/2022
Replaced inlet valve, thermistor, evap motor, and evap harness. Tested to complete. Good frost pattern.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78230
Jim G.
Job Details: 09/20/2022
I replaced the wire harness. Unit tested properly. Issue is resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78251
Richard G.
Job Details: 09/20/2022
Replaced main harness, pts switch, element, thermal fuse, power cord, and door switch. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78244
S
Job Details: 09/20/2022
Upon arrival customer stated unit was leaking oil from the bottom. Verified that gear case oil had leaked out over the shift actuator, capacitor, and lower harness. Ordering 1 W11095106 lower harness, W10815026 shift actuator, W11395618 capacitor, and belt drive W10808317 to resolve issue. Requesting double labor for gear case removal and installation. ; ordrng 1 W11095106 (Lower harness) and 1 W10815026 (Shift actuator) and 1 W11395618 (Capacitor) and 1 W10808317 (Drive belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 09/20/2022
Last tech suspected restriction or bad compressor based on amp draw. Ran pressure testing, high side pressure was running slightly high low side spot on. Unplugged unit to check pressure equalization. Pressures equalized properly, thus indicating no restriction in SS but a failing compressor. Ordering compressor to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W10832994 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78249
Douglas H.
Job Details: 09/20/2022
Last tech suspected leak in SS. Double checked diagnosis, pressures Im reading this trip are slightly better than what was read previously. Temps have sustained as well this indicates there is not a leak but an inefficient compressor. Ordering compressor to resolve the issue. Part is oos ; ordrng 1 W11370574 (Compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near San Antonio, TX 78261
Douglas H.
Job Details: 09/20/2022
Unit needs heater replacement per service pointer/special project. Ordering heater assembly to resolve the issue. Scheduled for soonest availability. Special Project code S17304; ordrng 1 W11537778 (Heater)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 09/20/2022
Customer stated console locks up and doesnt allow selections. Replicated issue, ordering console, console control and console harness to resolve the issue. Part oos; ordrng 1 W11486764 (Console control) and 1 W11486769 (Console) and 1 W11199895 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ1
Near San Antonio, TX 78222
Daniel
Job Details: 09/19/2022
Returned with parts to repair. Installed new control and found that the bake element was damaged as well so I replaced bake element. Tested unit and bake element is now heating up as it should when in bake and unit reached appropriate temperature. Also found that changing the control fixed the burner issues as well. All burners are now fluctuating as needed. Unit now fully functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near San Antonio, TX 78253
Chris S.
Job Details: 09/19/2022
Customer stated refrigerator return on an compressor to make a loud screeching noise and then shut off. After checking amps found issue to be bad compressor ordering compressor assembly needs seal system tech to finish repair.; ordrng 1 W11614224 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Converse, TX 78109
S
Job Details: 09/19/2022
Upon arrival customer stated units freezer led was out. Replaced with new and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78232
Jim G.
Job Details: 09/19/2022
The consumer showed me a video of clothes being washed without or with very little water. Used wire tie to secure harnesses. ; ordrng 1 WP8567668 (Wire tie)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near San Antonio, TX 78249
Drew
Job Details: 09/19/2022
Upon arrival replaced ice maker and tested unit. No further issues at this point
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830IL01
Near San Antonio, TX 78255
Drew
Job Details: 09/19/2022
Upon arrival unit is fine. Customer stated he couldnt find what the inspector was talking about. If they find out they will call us. No further issues at this point
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near San Antonio, TX 78254
Jesus C.
Job Details: 09/19/2022
Installed new UI and panel. No further issues. Job complete.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508ESS1
Near San Antonio, TX 78232
Jim G.
Job Details: 09/19/2022
I verified issue described was a drain (external diverter) pump clog. I was able to remove clog and issue was resolved. If this persists a new pump may be needed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78232
Jim G.
Job Details: 09/19/2022
I ran a DLMS calibration cycle which appeared to correct the issue. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Helotes, TX 78023
Garry
Job Details: 09/19/2022
As per Technical Service Pointer W11540964, existing element with brass bushings replaced by Element (W11537778) with stainless bushings. Tested unit and found no leaks. Heater drawing appropriate current and heating properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78253
Richard G.
Job Details: 09/19/2022
Customer compl is that the unit is giving an error code and theyve been unable to use it since moving in. Error code flashing on screen is F6E1 user interface, no response from ACU. Ordering ACU and ui to resolve issue.; ordrng 1 W11462458 (Control) and 1 W11460962 (Ui)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Helotes, TX 78023
Garry
Job Details: 09/19/2022
Customer complaint of loud noise during spin cycle. Previous tech found lower drive components saturated in gear oil. Observed previous technicians findings and replaced Gearcase (W11393685), Stator (W10915700), Clutch (W10754448), Slider (W10734521), and Rotor (W10915701) to address issues. Machine now operating properly with no noise during Spin or Agitate. Job complete, unit is good to go. No leaks. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/19/2022
Tested unit. Found rails sticking. Will need to replace rails. ; ordrng 2 W11265130 (Rails)s
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/19/2022
Tested unit. Ice bin dispenser arms broken. Needs ice bin. ; ordrng 1 DA97-12604D (Ice bin)
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78251
Chris S.
Job Details: 09/19/2022
Customer stated that dryer drum wont turn down you should be motor. Also gonna order a timer and push start switch just in case ; ordrng 1 W10854240 (timer) and 1 WP3977456 (switch-pts) and 1 WPW10448901 (motor-drve)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Converse, TX 78109
S
Job Details: 09/19/2022
Upon arrival customer stated unit would take multiple times to dry. Tested unit and the unit heats up perfect. Noticed exhaust was extremely crimped and full of lint. Also removed a dead bird for the exhaust hose. Advised customer to get the vents cleaned out due to being backed up and full of lint and to replace the accordion style exhaust with a sturdier version. Retested unit and unit functions as designed. No further issues at this point.