We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near San Antonio, TX 78212
Sebastian
Job Details: 07/02/2021
Call tech line To troubleshoot unit again found that my compressor is not kicking on everything according to tech line points to the control being bad again if we change the control again and unit still does not cool and loses the Orion box one more time tech line wants us to replace the compressor as it is testing good electrically but it can be seized up. Customer to call Jena air ; ordrng 1 W11131873 (Orion box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM00
Near San Antonio, TX 78238
Sebastian
Job Details: 07/02/2021
Found that the tube was not inserted into the slide and made adjustment ordering icemaker in case problem reoccurs will return to check on unit; ordrng 1 Wpw10715708 (Kit icemaker)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/02/2021
Installed new motor. Having same issue.breaker tripping once start button is pressed. Called tech line. Suggest replacing harness and suggest having electrician replace breaker. Sr 7731105341; ordrng 1 WPW10450286 (Harness)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/02/2021
Installed new socket and bulb. No further issues. Tested to complete.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near San Antonio, TX 78228
Jim G.
Job Details: 07/02/2021
Installed control. Unit tested properly. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/02/2021
Timer shaft melted. Replaced timer. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/02/2021
Door damaged. Will need to replace door panel. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near San Antonio, TX 78216
Zachary
Job Details: 07/01/2021
"Checked refrigerator found FC frozen up and rails unable to slide completely out. Light switch and its housing were frozen over. Put freezer into force defrost mode, heater worked well. Defrosted entire cavity and dried all moisture to prevent from refreezing and causing sesame issue. All components checked good on refrigerator. It appears that freezer door was off kiltered for some amount of time allowing heavy humid air in resulting in all the issues. Door is now losing well and drawers are working. There is a good seal when door is closed. ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/01/2021
Model Number: WDT970SAHZ0 Serial Number: F93039489. Our customers upper rack wheels broke off and she had to glue them back together. This is causing a functional problem and will not last. The dish rack adjuster kit will need to be installed to return the unit back to normal functioning. Part ordered.; ordrng 1 W10712394 (Adjuster Kit)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78231
Jim G.
Job Details: 07/01/2021
Customer complained of a loud clicking sounds. Will return with a cam as a precaution. ; ordrng 1 W10721967 (Cam)
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR
Near Canyon Lake, TX 78133
Jim G.
Job Details: 07/01/2021
Replaced faulty gasket. Issue resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Cibolo, TX 78108
Zachary
Job Details: 07/01/2021
"Checked wall oven, complaint is that during preheat oven will just shut off, time is not accurate and buttons are hard to press sometimes. Showed customer that advancing and paneling through options it is best to be light of touch and click the center rather than the side where the arrows are. Panel worked well. We got customer back up and running on app and internet which fixed time issue. We started oven in various different ways and did not experience oven turning off during preheat. Wall oven is working as designed."
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS01
Near Cibolo, TX 78108
Zachary
Job Details: 07/01/2021
"Unit is now OOW called trade partners before entering home and spoke with Becca, out of good will they have authorized P&L. Authorization# WXJ75XJDPL1. Complaint is that clock on control panel runs a few minutes fast every month. Called whirlpool tech line and spoke with Brian SL# 7731144468. He explained they have updates that should of fixed issues like this and to make sure customers SAID matches with their smart device. Got customer to download app and register device with SAID Code, then registered device with appliance and internet is now fully connected to wall oven. Unit is now working as designed and keeping the right time."
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near San Antonio, TX 78230
Sebastian
Job Details: 07/01/2021
Found both evaporators frozen up on this unit icemaker is not rotating in test mode gave a customer a quote to replace both a map a raider fan motors and possibly the icemaker will attempt to melt out icemaker and test again before changing. Quoted 102.75 labor plus parts; ordrng 1 W11033168 (Evap motor) and 1 W11294907 (Icemaker) and 1 W11032800 (Evap motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/01/2021
Our customer has been experiencing the wash not happening. This unit fills and drains but is not washing. This unit will need a new sump and motor. Part ordered. The drain hose will need to be looped up as well. Part ordered. Part is OOS.; ordrng 1 W11087376 (Sump and motor)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78259
Sebastian
Job Details: 07/01/2021
Replaced all parts mag cap transformer diode tested unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78253
Richard G.
Job Details: 07/01/2021
Customer complaint is that the door panel is rusting and wheels are breaking on the upper rack. Verified issues. Ordering door panel and wheels.; ordrng 1 W10802703 (Panel) and 4 W10888592 (Wheel)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near San Antonio, TX 78258
Sebastian
Job Details: 07/01/2021
The cover provided was the correct cover this time replaced assembly just fine everything fits much better now. Customer to monitor
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78245
Richard G.
Job Details: 07/01/2021
"Customer complaint is that the unit is not drying the dishes. Entered diagnostics and found error code F5E1, door switch/door stuck open. Ran diagnostics cycle and found unit running and heating as designed. Rinseaid dispenser is low. Adjusted rinseaid dispenser and recommended filling dispenser. Unit is testing good at this time."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78245
Richard G.
Job Details: 07/01/2021
"Replaced inlet valves, shifter, and motor. Tested to complete. Unit is good to go."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78249
Sebastian
Job Details: 07/01/2021
Unit has a bad actuator burning smell is coming from motor replacing both parts Show available at vendor part team to reach out when available; ordrng 1 W10913953 (Actuator) and 1 W11497303 (Motor)
We serviced a
KITCHEN AID DISHWASHER
Model KUDS03FTSS3
Near San Antonio, TX 78233
Zachary
Job Details: 07/01/2021
Went to replace high loop hose and found that unit never had the extension drain line. The high loop hose was not installed properly and is missing the extension. Rescheduling parts and ordering drain hose with clamp.; ordrng 1 8269144A (Drain hose) and 1 WP356138 (Hose clamp)
We serviced a
MAYTAG DISHWASHER
Model MDBH979SAM0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/01/2021
Verified substantial damage to the co sole and control board. A new wiring harness is strongly recommended. Ive repaired unit enough to be usable but it will require new parts to last for any significant period of time. Collected service fee. Customer declined repair.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78256
Justin
Job Details: 07/01/2021
"Tested agitation and spin mode. Ordered motor,gearcase, and cam kit. ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam kit) and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near San Antonio, TX 78219
Jesus C.
Job Details: 07/01/2021
Compressor not running. Replaced compressor and start device. Now running no further issues during testing. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2778EEZ00
Near San Antonio, TX 78250
Sebastian
Job Details: 07/01/2021
"Found that unit has no error codes the ice that was in the container was a little slushy found a little bit of ice buildup on the back wall not a lot to be a concern about most likely just moisture fan is testing good temperatures are good replace the icemaker as I had just replaced it and it was covered gave customer a quote for the fan and gasket customer to monitor and see if they get a sub for today. ; ordrng 1 W10846539 (Fan) and 1 WPW10392172 (Gasket), used 1 Wpw10764668 (Icemaker) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78228
Sebastian
Job Details: 07/01/2021
Replace the splotch in the actuator found that the agitator was loose make sure to tighten up with good torque customer to monitor calibrated unit and tested as well.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS00
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/01/2021
Installed new compressor and evaporator. Vacuum and recharge unit. Holding pressure. Good frost pattern. No further issues. Tested to complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Boerne, TX 78006
Justin
Job Details: 07/01/2021
Spoke with customer he is going to do the repair himself close job.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Boerne, TX 78006
Justin
Job Details: 07/01/2021
"Went over use and care guide, rinse aid was empty. Added rinse aid and selected highest setting. Ran through diagnostics all test passed. Address is 277 woods of boerne."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Boerne, TX 78006
Justin
Job Details: 07/01/2021
"Ran through and tested all burners, unit is working as designed. Went over cleaning and lighting procedures for unit."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Pipe Creek, TX 78063
Justin
Job Details: 07/01/2021
Replaced clutch and slider for unit. Tested for spin and agitation to complete. Everything good. Customer will need to run cycle to fully test. Unit was outside.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/01/2021
I removed the damaged wash plate and replaced it with a new wash plate. Unit is now fully functional.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/01/2021
"Our customer was concerned with the unit not drying and condensation build up inside the unit. I ran service diagnostics and it stopped with no error codes. I did not feel any heat on the heat element. However when I initiate error codes none were produced. I did not find rinse aid in the unit but our customer told me that they just ran out. I drained the unit. I then ran a normal cycle. This unit fills, washes and drains. This unit will need a new control. Im bringing a heat element as a contingency. Parts ordered.; ordrng 1 W11462461 (Control) and 1 W11537778 (Heater element)"
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/01/2021
I replaced the control board. Ran service cycle for calibration. Unit is now fully functional.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near San Antonio, TX 78245
Richard G.
Job Details: 07/01/2021
"Customer complaint is that the unit is not powering on, but the light inside comes on. Was unable to get into diagnostics. Ordering control and console.; ordrng 1 W11413566 (Control panel) and 1 W11525996 (Control)"
We serviced a
JENN-AIR DISHWASHER
Model JDB1105AWS
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/01/2021
On my prescreening I discovered that the control panel for this unit is discontinued. I called our customer and reviewed her problem and explained that there is a possible chance I could repair the control panel but in most cases a new panel would be needed. We decided it better to cancel the call for her benefit. Nothing charged.
We serviced a
JENN-AIR COOKTOP GAS
Model PRG4810NP
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/01/2021
Installed new igniter on back left burner. No further issues. Tested to complete.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DP01
Near Rio Medina, TX 78066
Justin
Job Details: 07/01/2021
"Found a bad console ui, swapped out and found new console bad out of box. ; ordrng 1 W11236888 (Console UI)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78227
Richard G.
Job Details: 07/01/2021
"Customer complaint is that the unit has long dry times. Found unit operating normally, but no airflow leaving the dryer. Recommend customer having wall vent blown out."
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMHA9019HV1
Near San Antonio, TX 78250
Richard G.
Job Details: 07/01/2021
Customer complaint is that the unit is giving error code F1E4. Verified issue. Will need control for repair.; schdld next appmnt for 7/12 MON !
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Justin
Job Details: 07/01/2021
"Customer rescheduled for the 14th of July, changing and rescheduling now. ; schdld next appmnt for 7/14 WED !"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS09
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/01/2021
Verified control was at fault. Replaced control. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/01/2021
Found a loose bolt. Resecured a new bolt with locktite. ; used 1 W10752189 (Rotor bolt) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEM3
Near Bulverde, TX 78163
Jim G.
Job Details: 07/01/2021
Verified issue as per technical service pointer ; ordrng 1 W10619951 (Drain line)
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW8530DDS
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/01/2021
"Our customer is having an intermittent problem in which the unit will display an error code 4D21 and will need to be reset but the unit will continue to bake. This error code might be related to the fan. We turned on the fan and it sounds louder then normal. According to Technical Service Pointer Noise, vibration or rattling in the top of the unit. Cooling fan bracket vibrating against top of cabinet. Foam tape is being installed under the cooling fan bracket on current production. Order Foam Tape, Part Number 74002139 and install per instructions. Because this is a 16 year old unit this part is discontinued but I should be able to locate a substitution approved by Whirlpool. I entered diagnostics and received error code 4D21 No reverse air flow fan rotation no low rpm. In component activation and internal trouble shooting is calling for replacing the control I called Whirlpool Tech Line and spoke with Senior Technician Rich. With more experience on this unit he explained that to be definitive we would need to change both the main control and the fan. Our customer will move forward with the repair but since they are selling their home they would have to cancel if it takes to long to get parts. ordrng 1 WP74008383 (Fan) and 1 WP74009714 (Control)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78254
Richard G.
Job Details: 07/01/2021
"Customer complaint is that the unit is not drying dishes. Customer is using rinseaid. Ran unit through diagnostics cycle. No error codes found. Unit is washing and heating properly. Tested to complete, unit is good to go. Discussed tips to assist with the drying process."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78254
Justin
Job Details: 07/01/2021
"Spoke with customer, rescheduled for the 14th. Found bulkhead front defective please reorder. ; schdld next appmnt for 7/14 WED !"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/01/2021
Tested unit. No issue during testing. Called tech line. Suggest replacing drain pump. Replaced pump. No issues during testing. Collected payment for repairs. Job complete. Sr 7731140052
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78225
Sebastian
Job Details: 07/01/2021
Found that unit has several issues there appears to be leftover soap at the bottom which is thick causing suds to build up when in testing and then a quick wash cycle while testing on arrival unit was constantly draining was able to clear that by blowing down the tube unit is making a wobble on the spin. And a screech on the agitate. Remove the wash plate verified screeching is coming most likely from belt cam or motor. Ordering a new basket assembly wash plate cam belt and motor as the gear case looks to be checking good when unit makes a high-speed unit does the straighten out but is a very heavy wobble at first towards the bottom the basket appears to be a little loose double check to make sure it was secure customer had very hot water going into the unit this must have warped the wash plate as well because when the wash plate is on and actuating it makes a thumping noise ordering parts. Ordering gear case as a contingency will not install until speaking with tech line and replacing all of the parts as I have already done the gear case. Turn down heat at the water heater it was set to between C and Very hot moved it down to a To prevent future warping. Motor on b/o parts team to reach out. Unit usable ; ordrng 1 W10752719 (Basket) and 1 W10752283 (Washplate) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10890624 (Motor) and 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near San Antonio, TX 78254
Richard G.
Job Details: 07/01/2021
Wrong door was ordered. Need freezer door.; ordrng 1 LW11026425 (Freezer door)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78253
Richard G.
Job Details: 07/01/2021
"Replaced gearcase, pulley, motor, shifter, and belt. Calibrated unit. Ran diagnostics cycle. Tested to complete. Unit is good to go."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Poth, TX 78147
Chris S.
Job Details: 07/01/2021
Customer stated that bottom icemaker not working. Found issue to be piece of ice was stuck. Removed ice tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Floresville, TX 78114
Chris S.
Job Details: 07/01/2021
Customer stated that fridge was cooling and then not cooling as well. Found issue to be faulty control. Replaced control board tested unit everything working as designed. Yes to survey.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Converse, TX 78109
Chris S.
Job Details: 07/01/2021
Replaced suspension first tested unit everything working properly customer happy with washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Schertz, TX 78154
Chris S.
Job Details: 07/01/2021
Customer address is wrong when I showed up they dont live there anymore and is right address is in a different Territory. Called customer to let them know that he has a call whirlpool again to give them the correct address so they can send correct company.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Schertz, TX 78154
Chris S.
Job Details: 07/01/2021
Customer stated refrigerator was leaking from the bottom turned water back on tested unit and barely saw leaking coming from the back. Ordering water valve and water filter housing. ; ordrng 1 W11162042 (housing) and 1 WPW10179146 (valve-inlt)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78245
Justin
Job Details: 07/01/2021
"Replaced inlet water valve, console ui and control board. Tested to complete."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW2
Near Rockport, TX 78382
Michael
Job Details: 07/01/2021
"Wont drain the water and complete the wash cycle. F0E2 over suds, F0E1 load in drum during cycle error codes, cleared error codes. Removed the drain pump filter, no obstructions, put back in place. This is a stackable unit, I was able to pull out enough to take off back cover, Checked the pressure hose, no kinks or cuts, put cover back in place, ran a quick wash diagnostics, completed with no issues or error codes, drain pump is working normal. Ran a quick wash cycle to make sure it completed a wash cycle, completed with no issue. If the customer calls back with same issue this is going to be an ACU issue, service pointer W11481344"
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Port Aransas, TX 78373
John L.
Job Details: 07/01/2021
"Inspected unit, found issue with grid cutter. Line on grid cutter snapped, will need to replace. Also valve on unit dispensing water extremely slow, will also need replacing.; rqstng P&A on 1 W10783275 (grid-cuttr) and 1 W10870921 (valve) and 1 W10747426 (pump) and 1 W10489125 (pump)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Corpus Christi, TX 78414
John L.
Job Details: 07/01/2021
"Took temperature readings set oven at 350, actual temperature readings 467, 299, 388, 304, 390, 305 average temperature 358. Good amount of heat escaping from upper left and upper door, glass is extremely hot to touch, and upper portion of door is separating. Called Techline and spoke with Steve Relayed finds. Most likely seal issue and hinges. Will need to replace seal, hinges and upper molding to resolve issues.SR#7731142141; ordrng 2 W10420753 (hinge-door)s and 1 W10544145 (brkt-glass) and 1 W10535778 (gaskt-door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GWH
Near Corpus Christi, TX 78412
Jim
Job Details: 07/01/2021
"Customer states that dishwasher is leaking from the front. Remove kick plate, and find water all over the floor. Clean up water and start short cycle. Find water dripping from main motor/ pump area. Order W11085683 (pump and motor), and W10819539 (inside pad), which was wet and beginning to mildew. Please reschedule when parts arrive.; rqstng P&A on 1 W11085683 (Pump and motor) and 1 W10819539 (Pad, inside)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/01/2021
"Install new gear case, tested after installation. Unit is now running smoothly without any issues. Issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Corpus Christi, TX 78414
Jim
Job Details: 07/01/2021
"Customer states that washer is leaking water from front. Tip washer over, locate possible leak at drain pump. Feel up on outer drum, sticky , which indicates leak from hose. Recommend changing rear hose from pump to connection to drain hose. Please reschedule when parts arrive.; ordrng 1 W11246418 (Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Corpus Christi, TX 78415
John L.
Job Details: 07/01/2021
"Installed compressor, charged unit to proper pressures. 4.5 oz used to charge, unit has begun to cool. Issue resolved."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78416
Jim
Job Details: 07/01/2021
"Customer states that washer is not completing the cycle. Pull lock off top lid to be able to observe washer action. Washer was attempting to wash while drum was locked in spin mode. Raise washer, check if splutch is binding. Splutch was hung in spin cycle. Detach splutch and reattach. Check action, splutch moving as needed. Place washer in Normal mode and run washer through cycle. Once cycle gets to rinse, agitator runs at high speed instead of spinning water out. Acts as if actuator is not receiving signal to change. Call TechLine, spoke to Chris. Chris suggest changing control, and lower wiring harness. Did not have a number due to computer being down. Ordered a W11162438 (cntrl), and a W11095106 (lower wiring harness). Also reordered W10913953 (actuator), in case it is bad.; rqstng P&A on 1 W11095106 (Harness, wiring, lower) and 1 W11162438 (Cntrl, main) and 1 W10913953 (Actuator)"
We serviced a
AMANA RANGE
Model ACR4303MFB3
Near Corpus Christi, TX 78408
Michael
Job Details: 07/01/2021
"I called the number and it was RAC number, I was put on hold, the call dropped. I arrived at the customers location. Knocked on the door several times, heard a dog barking and a child telling them someone was at the door, no one came to the door, knocked again, still no answer. Called RAC again, they put me on hold again then the phone just kept ringing and no would pick up, hung up, as I was leaving a magnet the customer came out. Confirmed it is the control, reschedule when the part comes in.;"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Falfurrias, TX 78355
Adam
Job Details: 07/01/2021
Plate of dryer making awful noises during operation. Inspection of unit shows support roller blown out on the back of bulkhead second support roller on back bulkhead also in poor condition. Replaced rollers tested unit issue resolved; used 1 4392067 (Dryer kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Kingsville, TX 78363
Adam
Job Details: 07/01/2021
Install valve icemaker and dampener tested unit issue resolved. Closer inspection of water line that supplies icemaker shows line is frozen over. Cleared line tested unit icemaker now calling and filling with water I did turn down the temperature in the freezer compartment to resolve this issue or prevent further freezing. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
Jim
Job Details: 07/01/2021
"Install actuator and calibrate machine. Check for faults, one was in memory (F7E6, motor fault).Clear fault and put washer in automatic mode. No faults found. Washer running as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP25FNSS00
Near San Antonio, TX 78213
Sebastian
Job Details: 06/30/2021
Tell the condenser fan shaft is wobbling inside the motor unable to make a repair on this without replacing the entire motor assembly customer would like to purchase a new unit. Collected service fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78249
Jim G.
Job Details: 06/30/2021
Installed thermistor. Issue appears resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78258
Jim G.
Job Details: 06/30/2021
Verified a faulty condenser fan. ; ordrng 1 W11387394 (Condenser Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Cibolo, TX 78108
Jesus C.
Job Details: 06/30/2021
Installed new compressor and drier. Vacuum unit. Holding pressure. Good frost on evap. No issues during testing. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Antonio, TX 78254
Justin
Job Details: 06/30/2021
Will need to order control and console ui. Customer is having issues with cooling and it is intermittent. ; ordrng 1 W11203924 (Control box) and 1 W11203289 (Console ui)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near San Antonio, TX 78260
Jim G.
Job Details: 06/30/2021
No issue at this time. Customer may have cancelled appointment.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Schertz, TX 78154
Shawn W.
Job Details: 06/30/2021
This unit had been deemed unrepairable by Whirlpool Senior Technician Drew. SR# 7731134808. Customer instructed to contact AIG for resolution.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS03
Near San Antonio, TX 78259
Jim G.
Job Details: 06/30/2021
Sterling SR# 7730922396I replaced ACU and cavity thermistor and issue persists. ; ordrng 1 W11375458 (Ui Control)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Boerne, TX 78006
Colton B.
Job Details: 06/30/2021
Tech sick. ; schdld next appmnt for 7/12 MON !
We serviced a
WHIRLPOOL RANGE
Model WFG530S0ES0
Near San Antonio, TX 78254
Justin
Job Details: 06/30/2021
Will need spark module for oven, ignitor was good. 285.65 quote for repair.; ordrng 1 WPW10511278 (Module spark)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Justin
Job Details: 06/30/2021
Spoke with customer and decided to wait for ice maker ; schdld next appmnt for 7/14 WED !
We serviced a
KITCHENAID VENTHOODS
Model KVWB406DSS1
Near San Antonio, TX 78253
Justin
Job Details: 06/30/2021
Need both chimney pieces, this one sent is just the top. ; ordrng 1 W11417192 (Chimney)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 06/30/2021
Tech is sick. ; schdld next appmnt for 7/12 MON !
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78261
Jim G.
Job Details: 06/30/2021
Receptacle was miswired. Advised consumer to contact builder to have an electrician correct wiring issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78232
Jim G.
Job Details: 06/30/2021
Verified the horizontal heater mullion is not working and Is not serviceable.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/30/2021
I called our customer but he informed me that the unit started working and that he had cancelled the appointment.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Justin
Job Details: 06/30/2021
Replaced switch, console ui and lock. Will need to replace main control. ; ordrng 1 W11334214 (CCU)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WFG525S0JZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 06/30/2021
I replaced the orifice holder as directed by Whirlpool Tech Line. However, we are still having intermittent none ignition. I had ordered a cooktop but this is on back order. I called Whirlpool Tech Line again and spoke with Senior Technician Cathy. She informed me that we need to test with a pan or pot on top of the burner. She wants me to file down the burner near the electrode. I asked her if I should replace the valve and the spark module and she informed me I could bring these as a contingency. Parts ordered..; ordrng 1 WPW10475149 (Spark module) and 1 WPW10279615 (Valve Burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78260
Shawn W.
Job Details: 06/30/2021
Our customer is having a concern about excessive noise during water dispense. What I heard were normal sounds of water flowing through the initiated solenoid of the dual water valve. Our customer explained that it gets louder and he can hear it in the other room when someone else in the home is dispensing the water. I see no technical service pointers related to excessive noise on the dispense of the unit. Previous technician replaced the water tubes and water valves. I called Whirlpool Tech Line to see if there is any information not available to us on this noise situation. I spoke with Joel. SR#7731128331. There was only one more thing I could check. I check to ensure we did not have a kinked water line behind the unit. In the process I found that the homes water valve was not completely open. Our customer still was concerned it was to loud. I explained that this unit and dispense system is functioning as designed. I also explained that his water pressure is fine so there is no need for a water pressure regulator. There would be low to no ice production and decreased flow. This unit does not have this. Our customer explained to me that he had two previous technicians come out and say that the sound was not normal. We have only had one technician out. Since this is under extended warranty it appears that AIG sent a technician from another company that started this concept that the noise of water going through the water valve was not normal. I explained to our customer that I cannot change design and offered him the SR number with the Senior Technician at Whirlpool. He declined.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78259
Zachary
Job Details: 06/30/2021
Checked washer found found faulty actuator popped off splutch. Reinstalled actuator and calibrated for washer to work in the meantime. Ordering actuator to resolve issue. Part is OOS and will need to be scheduled when is available.; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Universal City, TX 78148
Chris S.
Job Details: 06/30/2021
Customer stated microwave wasnt working right. Got a F1E4 error code microwave power relay. Ordering thermostat and inverter. ; ordrng 1 WP4449751 (thrmst-fix) and 1 W10217711 (inverter)
We serviced a
WHIRLPOOL WASHER
Model WFW9620HW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 06/30/2021
My helper Tech 02 and myself removed the dryer from the top of the washer. We replaced the main control and door with user interface. We tested the unit in quick service cycle. Reinstalled the dryer and washer for stacked unit. Nut is now functioning as designed.
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near San Antonio, TX 78256
Sebastian
Job Details: 06/30/2021
Replace the gear case suspension motor and cam assembly unit still has a bit of wobble at it ordering basket as well will call tech line of all these parts do not resolve issue; ordrng 1 W10752719 (Basket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Richard G.
Job Details: 06/30/2021
Replaced control and dispenser. Ran diagnostics cycle. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near San Antonio, TX 78245
Richard G.
Job Details: 06/30/2021
Customer complaint is that the control panel is peeling off the unit. Verified issue. Replaced control panel. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78253
Richard G.
Job Details: 06/30/2021
Customer complaint is that the refrigerator drawer is not making a seal. Verified issue, will need to replace gasket. Also states the icemaker is making too much ice, and the unit is making a lot of noise. Ordering icemaker and damper control ; ordrng 1 WPW10300024 (Icemaker) and 1 WPW10196393 (Damper control) and 1 WPW10714545 (Gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Castroville, TX 78009
Richard G.
Job Details: 06/30/2021
Replaced door and badge. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near San Antonio, TX 78251
Richard G.
Job Details: 06/30/2021
ESTIMATE ONLY Customer complaint is that the unit was having a burning rubber smell. Found gearcase to be dripping oil and drive belt extremely loose. Unit needs a new gearcase, motor, belt, shifter, and cam assembly. Motor is covered under 10 year warranty. Customer will likely look into replacement unit.; ordrng 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt) and 1 W10913953 (Shifter)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 06/30/2021
Replaced evap motor with harness for both rc and fc, tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Helotes, TX 78023
Justin
Job Details: 06/30/2021
Called techline to document going to order dispenser ui and ice maker one final time. ; rqstng P&A on 1 W11293313 (Dispenser ui) and 1 W11115534 (Icemaker)