We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78251
Sebastian
Job Details: 02/10/2022
Confirm the control is dead it has 120 V statue at the light on the control does not light on and its completely unresponsive.
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78251
Sebastian
Job Details: 02/10/2022
Found that the drain pump is getting power but it is not pushing water remove drain pumping cleared most of the water from the tub, gave qoute will return with pump.
We serviced a
SAMSUNG DISHWASHER
Model DMT300RFFB/XAA
Near San Antonio, TX 78233
Chris S.
Job Details: 02/10/2022
Customer stated dishwasher stopped midcycle found it should be faulty water level sensor assembly ordering part.
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ04
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/10/2022
Tested unit. Ice maker intermittently working. Replac3d ice maker. Same issue. Will need to replace control. ; schdld next appmnt for 2/17 THU !
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 02/10/2022
Customer stated unit dispenser door broken. Confirmed that. Replaced dispenser to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring Branch, TX 78070
Douglas H.
Job Details: 02/10/2022
Last trip techline stated to replace separator and ice bin. Replaced both parts per techline. Unit testing good at this point. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Boerne, TX 78006
Douglas H.
Job Details: 02/10/2022
Customer stated unit stopped dispensing water and stopped making ice, found cause to be partially frozen reservoir. Thawed reservoir to resolve this issue. Used sealer gum to seal air leak in Evap cover. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/10/2022
Installed new ice maker. No issues during testing. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/10/2022
Tested unit. Found Excessive suds during testing. Customer pre washing dishes with dawn. Performed customer instruct on proper use and care procedures. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/10/2022
Installed new drum. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/10/2022
Tested unit. Wheels on upper rack and side rails are broken. Ordering rails and upper rack.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78204
Jesus C.
Job Details: 02/10/2022
December unit lost cooling. Cooling came back after adjusting temperature. Unit lost cooling last week. Customer adjusted temp and unit started cooling. Called tech line. Sr 7732936336. Will order UI.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JV0
Near San Antonio, TX 78250
Sebastian
Job Details: 02/10/2022
Found a bad heating element top left-hand side replaced tested unit get to go
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near San Antonio, TX 78204
Jesus C.
Job Details: 02/10/2022
Tested unit. Found pulleys bad. Replaced pulleys. No further issues during testing. Collected payment for repairs. Job complete. ; used 1 4392067 (REPAIR KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Selma, TX 78154
Chris S.
Job Details: 02/10/2022
Customer stated that range was not working right the backside would get hot in fruits I wouldnt mind food also when I did temperature temperature would be at 300 but when taking temperature it would be at 200 ordering sensor to fix issue. Customer wants to set appointment for 25 February thats the only time available and once morning appointment if we please can do it.
We serviced a
WHIRLPOOL DRYER
Model WGD7500GW0
Near San Antonio, TX 78225
Jesus C.
Job Details: 02/10/2022
Customer states she has extended warranty. Will not continue service.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL
Near San Antonio, TX 78256
Drew
Job Details: 02/09/2022
Replaced lower seal to stop leaking issue. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Converse, TX 78109
Daniel
Job Details: 02/09/2022
Customer reported ice maker not working and not dispensing. After inspection found ice bin frozen up solid with ice. From previous experience Ive seen when that happens normally the water chute on the ice maker gets frozen up causing the water to splash in the ice bin when trying fill the ice maker. Removed ice maker and sure enough found frozen water chute. Defrosted chute but still couldnt get ice maker to harvest. Waiting for ice maker to arrive then will come and replace ice maker. Will return when parts are available to repair. ; O-emld tckt
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78244
Daniel
Job Details: 02/09/2022
Customer stated vent was not suctioning as much as theyd like. Worked on the same model yesterday with same complaint and I recalled tech line saying as long as a piece of paper is being suctioned up while fan is on at all 3 speeds then the fan is doing its job. I could also feel air flowing through duct in top cabinet while fan is on so I can confirm that air is passing through the unit as it should. Called tech line just to confirm and get SR#, tech line once again confirmed that unit is functioning as designed as long as the paper is sticking while fan is on. Tech line stated you will not feel a massive amount of suctioning as most people would think. Unit functioning as designed. SR# 7732929919
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Daniel
Job Details: 02/09/2022
Customer reported door glass pulling apart from frame when opening door as well as the left front & rear burners taking forever to ignite. After inspection of door found that handle screw wasnt fastened on the door frame bracket causing it to be loose and separate. Installed handle screw correctly on the frame bracket and door was now functioning as designed. Found left front and rear burners taking forever to ignite. Switched out left and right front burner caps and the left burner now ignited a lot faster. Ordering both burners, burner caps, valves, and orifice holders just in case. Will return with parts to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near San Antonio, TX 78217
Garry
Job Details: 02/09/2022
Previous visit found broken RC light switch. Replaced RC light switch. RC light working as designed at this time. No further issues, unit is good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78217
Garry
Job Details: 02/09/2022
Customer complaint of microwave arcing inside of cabinet during operation. Observed arcing on a video taken by customer prior to my arrival, and marks on interior cabinet from said arcing. Tested microwave without center rack and no arcing occurred. Removed, cleaned, and reinstalled all 4 rack supports and tested unit several times with rack in place. No arcing occurred. Counseled customer on the topics of routine cleaning of rack supports, position of rack inside cabinet, and general best practices of cooking with center rack. Unit is good to go, no further issues at this time.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near San Antonio, TX 78245
Jay
Job Details: 02/09/2022
Replaced control board, unit powers on. Burners heat and oven heats. Working as intended.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Daniel
Job Details: 02/09/2022
Customer reported both front burners not working correctly. Before starting anything found unit was no longer in service on my end. Called whirlpool partner team and whirlpool stated that unit was out of warranty and that it looks like KB homes had a 2 year extended warranty and that whirlpool would need proof from the builders stating the warranty would transfer over to them since they are the second home buyers of the house. Customer had me talk to someone from KB homes. The lady stated to do the work and that they would pay for all the fees. Called my supervisor and he explained that KB homes would need to contact whirlpool that way we could get a ticket with a authorization number on it to approve the work that will be done. Spoke to lady from KB homes again and explained to her the process needed to be taken. She will be contacting whirlpool and new ticket will be dispatched with authorization number if everything is approved. Partner team SR#7732819103
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/09/2022
I removed the dishwasher from the cabinet and replaced the sump and motor. Reinstalled and tested. The diverter noise had ceased. Unit is fully operational now. Ran service diagnostics for calibration.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HPS
Near San Antonio, TX 78259
Jim G.
Job Details: 02/09/2022
I verified a malfunctioning motor sump assembly. Replaced part. Issue resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78252
Jay
Job Details: 02/09/2022
Replaced heating element IAW special project S17304.
We serviced a
SAMSUNG WASHER
Model WF45R6100A
Near San Antonio, TX 78253
Sebastian
Job Details: 02/09/2022
Could not replicate to describe leak by customer opened up unit from the front and the back could not find source of leak instructed customer that they need to cut on the soap about halfway we raise up the front leg so that the unit isnt leaning forward and left a leak she ordering dispenser and returning with diaphragm in case leak is still present.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS07
Near San Antonio, TX 78258
Jim G.
Job Details: 02/09/2022
I replaced both inverter and magnetron. Issue is resolved.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78238
Sebastian
Job Details: 02/09/2022
Customer complaint is that we are unsure how the light works so it appears that it might be malfunctioning the light is functioning as it should confirmed with tech line confirmed with tech line also her complain about the unit changing times incense dry explain to customer that the unit is going to calculate an estimated time to time displayed is not counting down unless it is in time dry noise issue found to be venting made adjustment but ultimately it is not part of the dryer
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204GPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/09/2022
I replaced the sump and motor and tested on normal cycle. No leaks. The unit is now functioning as designed. Ran service diagnostics cycle to recalibrate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near San Antonio, TX 78258
Jim G.
Job Details: 02/09/2022
Verified a failing compressor. I verified a seized compressor (wattage at 188).
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Castroville, TX 78009
Jesus C.
Job Details: 02/09/2022
Installed new basket. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/09/2022
Installed new burner. No further issues. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near San Antonio, TX 78258
Jim G.
Job Details: 02/09/2022
I verified a leaking sump.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model DCE33PA-1SSD
Near Boerne, TX 78006
Drew
Job Details: 02/09/2022
11-0504-01 pressure switch, 05-0905-01 hose, 11-0619-21 bin, 11-0616-21 bin level, 11 0619 21 are all parts needed per Scotsman tech line. Customer declined to proceed with repair and instead is getting a brand new unit. No further issues at this point
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Alamo Heights, TX 78209
Garry
Job Details: 02/09/2022
Customer complaint of washer lid not unlocking upon conclusion of cycle. At the time of my arrival, lid WAS unlocked due to customer having power-cycled the unit (it unlocked after being plugged back in.) Physical inspection of lock assembly & door latch revealed no issues, door lock tested within resistance tolerances with door in a locked state, and washer successfully completed several test cycles with door locking/unlocking as designed. No further issues at this time, unit is good to go.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Saint Hedwig, TX 78152
Daniel
Job Details: 02/09/2022
Customer reported broken spray arm. After inspection found spray arm clip that connects to the top drawer broken causing the spray arm to hang down. Spray arm I was sent with was the bottom spray arm. Ordering correct spray arm manifold assembly. Will return with parts to repair.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78224
Jay
Job Details: 02/09/2022
Pulled unit down and found one of the fan mounting bolt laying in cavity. Replaced fan to be sure and installed it correctly. No noise found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78249
Drew
Job Details: 02/09/2022
Called tech line and spoke Scott sr#7732928201. Ran through multiple tests. Found there is bad communication between the bimetal and ui causing the unit to not defrost.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78213
Drew
Job Details: 02/09/2022
Found issue to be in the dishwasher outlet from the home side. Advised am electrician is needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/09/2022
I contacted Rich, Senior Technician at Whirlpool. Our customers temperature in the FC has stabilized in the FC but was at 29 F in the RC. He directed me to not put anymore parts on at this time. He directed me to change the setting on the deli drawer damper and reduce the hole with compound. . Set temperatures at 39 F in the RC and 3 F in the FC. Have customer monitor for 3 days and if adjust temperatures up as needed to settle temperatures to recommended levels. Ambient conditions in the environment at higher temperatures can affect the temperatures. SR#7732655189. I advised our customer.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78248
Jim G.
Job Details: 02/09/2022
I verified a chipped glass cooktop.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78230
Jim G.
Job Details: 02/09/2022
I replaced the cooktop. Issue resolved.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78209
Garry
Job Details: 02/09/2022
Previous visit found faulty Reservoir Drain Pump (W11542868). Replaced Reservoir Drain Pump and returned unit to operation. Unit testing good. Cleaned bin basin. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Boerne, TX 78015
Douglas H.
Job Details: 02/09/2022
Customer stated unit under heating by over 100 degrees. Checked for errors. Found no stored errors. Tested unit to confirm this issue. Finding the culprit to be the ui control and main control. Ordering both to resolve the issue. Per sb web unit is under warranty.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78228
Sebastian
Job Details: 02/09/2022
Found that the fan was completely loose tightened up fan cleared unit of debris, Thats the unit unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Chris S.
Job Details: 02/09/2022
Customer stated that cooktop not working customer wants to replace 2 front burners.
We serviced a
MAYTAG DRYER
Model MDE4000AYW
Near Adkins, TX 78101
Daniel
Job Details: 02/09/2022
Customer reported dryer not heating at all. After inspection checked outlet voltage. Voltage coming from outlet was the correct 240 volts. Removed vent from dryer and tested unit without vent to test for venting issue and unit still did not heat without vent connected. Found faulty heating element. Waiting for heating assembly to arrive. Ordered thermostat and thermal fuse as well just in case. Will return when parts are available to repair.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HTEDBSR
Near San Antonio, TX 78218
Chris S.
Job Details: 02/09/2022
Replace evaporator cover fan motor assembly tested unit everything working as design everything is replaced per Samsung tech line no further issues.
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBSR-AA
Near San Antonio, TX 78216
Jim G.
Job Details: 02/09/2022
I verified machine in demo mode.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Customer complaint is that the unit is constantly draining and will do nothing else. Found error F3E1. Verified bad control. Ordering control.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Customer complaint is that the unit started having a burnt smell when the convection bake option was used. Also states that the insulation is hanging down under the oven. Verified issue is with convection fan and harness. Ordering both.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Part received is wrong part. Part number is correct on parts department sticker, but wrong on actual package. New harness is missing connection for warming zone and internal light. Replaced part so that customer will be able to use the oven and burners. Will need correct part so that the oven can be fully functioning. Please ensure correct part is sent with tech.
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Customer complaint is that the control panel trim is crumbling and breaking off. Verified issue. Ordering control panel.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KHMC1857BBL-1
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Customer complaint is that the unit hums when the door is closed and shows error F6 call service on the screen. Ordering control to resolve issue.
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFHT2131QF0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/09/2022
Customer stated unit stopped cooling. Unit was unplugged upon arrival. Plugged unit in to find the only thing turning on to be the light. Evaporator fan nor condenser fan turning on. Managed to get the evaporator fan to turn on after adjusting thermostat, couldnt get power to compressor or the condenser fan. Issue is with main control.
We serviced a
KITCHEN AID COMPACTOR
Model KTTS505EPA0
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Customer complaint is that the unit is not functioning properly. Found rear safety switch to be bad. Ordering all switches as precaution.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS556ESS
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/09/2022
Replaced valve. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Cibolo, TX 78108
Chris S.
Job Details: 02/09/2022
They did the washer was not turning on foundation we control board replaced control board tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Schertz, TX 78154
Chris S.
Job Details: 02/09/2022
Replaced LED light tester unit everything working as designed no further.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78212
Sebastian
Job Details: 02/09/2022
Found out the tube the icemaker was not installed correctly made correction thawed out unit customers complaint rattling noises came back cannot confirm noise added a little bit more padding to see if this resolves issue call tech line on issue they dont have any good suggestions for me gave me a part number for some mastic and telling me to attempt to pad up again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/09/2022
Last trip found unit needed pressure regulator installed. Installed regulator valve to resolve the issue. Upon testing same issue as before, water trickling with filter installed and good pressure without the filter. Customer stated has replaced filter 3 times within the last couple of months. Filter housing has been replaced 2 times previously along with inlet valve. By all accounts everything done and symptoms are indicating a bad water filter. Contacting techline due to reoccurring issue after installation of pressure regulator valve per their advice. Spoke with Chris. Explained the situation and explained everything done to this unit. Asked about house pressure, couldnt answer that question. Asked for the part numbers for filter housing and filter to check for known issues for the parts. He stated to replace the filter and filter housing together.
We serviced a
WHIRLPOOL REFRIGERATOR
Model B136CAL1
Near San Antonio, TX 78232
Jim G.
Job Details: 02/09/2022
The fill tube was frozen solid near the rear of the machine. I was able to remove the entire line and clear out the obstruction. Issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW2
Near San Antonio, TX 78240
Garry
Job Details: 02/09/2022
Customer complaint of dryer tripping breaker during operation. Arrived to find the following four error codes: F4E3(Resteicted Air Flow)/F4E4(L2 Line Voltage Error)/F3E6(Moisture Sensor Open)/F2E1(UI Stuck Button). Verified 240v ac from wall outlet, proper wiring at terminal block, and proper voltage coming into control at K2. Tested unit and motor operating but no heat through exhaust. All harnesses, thermostats, thermistors, and switches testing good. Centrifugal switch delivering 120v ac through L2 to control. After reassembly heater is now working, but dryer once again tripped breaker. Measured surface temperature of breaker at panel after breaker tripped, and surface temperature reading at 135F. Advised customer to have a licensed electrical contractor replace this breaker and to give us a call if issue persists. Dryer seems to be working fine, and I believe this issue is being caused by a faulty circuit breaker. Also advised customer to have house vent for dryer cleaned once annually. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB6
Near San Antonio, TX 78233
Garry
Job Details: 02/09/2022
Customer complaint of damage to microwave door. Observed scratch on upper exterior part of door. Ordering new door to resolve issue.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS00
Near San Antonio, TX 78257
Sebastian
Job Details: 02/09/2022
Replace the thermal cut off on the back unit testing good afterwards
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78240
Drew
Job Details: 02/09/2022
Need stops but parts were not in on time. Rescheduling with other appliance repair ; schdld next appmnt for 2/15 TUE PM
We serviced a
JENN-AIR WALLOVEN
Model JJW3830DP01
Near Boerne, TX 78006
Douglas H.
Job Details: 02/09/2022
Unit showing f2e1. Attempted to power cycle and issue persists. Unit needs new console. . Ordering console to resolve the issue.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/09/2022
I noticed the parts did not come in. I counseled with NR with ACT. It appears the program likely kicked the parts out of the job. I have reordered to insure they come in. I called our customer to explain the problem and inform him that our office will contact them when the parts come in.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS05
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/09/2022
Tested unit. Not powering on. Found wiring pinched going to control. Repaired wiring. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78240
Drew
Job Details: 02/09/2022
Here for another appliance and customer wanted a eta on parts for unit. Also had another issue so ordered the inlet valve. Rescheduling repair for the 15th along with other appliance repair.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/09/2022
Our customers display is not lighting or responding and the lid lock is locked. I tested the outlet and it has proper voltage, polarity and grounding. I tested the incoming voltage at the control and we had correct voltage at the J12. The diagnostics LED is off. I removed the J18 connector to see if the Diagnostic LED would come on and it did not. The UI is not affecting the main control. Main control has malfunctioned and will need to be replaced according to the service manual. I was having problems releasing the door latch so I made contact with Steve, Senior Technician at Whirlpool Tech Line. As almost always he was of no assistance and obviously does not care about helping Technicians or Customers. I ended the conversation and reached out to Whirlpool Tech Line to see if I could reach a helpful Senior Technician. I was able to reach Austin and he was helpful but ultimately did not have a solution. I thanked him for his concern and told him I would figure it out some way. There are no service manual procedures for removing this manually. I figured out how to do this by carefully removing the 2 sets of 2 different screws to disassemble the lid latch. I removed the clothes and engaged the latch to prevent door being stuck closed.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/09/2022
I contacted our customer to inform them of the need for the installers to remove the refrigerator from the cabinet then to contact us so myself and a helper can repair the foot supports. Then the installers will have to reinstall.
We serviced a
JENNAIR DISHWASHER
Model JDTSS247HS
Near San Antonio, TX 78255
Sebastian
Job Details: 02/09/2022
Customer unaware of fees they say unit is working properly
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near San Antonio, TX 78253
Jay
Job Details: 02/09/2022
Unit continues to fill with water to the point of overflowing. Not cool either. Ordering recirculating pump.
We serviced a
MAYTAG WASHER
Model MHWZ600TW00
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/09/2022
Tested unit. Leak coming from drain pump. Filter blocked. Removed blockage. No further leaks. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS5
Near San Antonio, TX 78254
Drew
Job Details: 02/09/2022
Upon arrival installed the new interlock. Unit still didnt latch shut. Called tech line received Sr#7732161828 from Travis. Found a small crease on frame causing unit to not shut correctly. Tech line deemed unit non repairable. Gave customer file number so she can call whirlpool customer service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78245
Jay
Job Details: 02/09/2022
Unit powers on. Hit cycle and it fills with water then doesnt do anything. No arm movement or motor sounds. It will eventually drain. Ordering motor assembly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/09/2022
Actual Model Number: WFG320M0BS3 Actual Serial Number: VEB0220620. This is a builder call DR. Horton. The burner problem has been fixed. I tested and checked the burners and cap. Noticed a stripped burner screw 3400701 that could be affecting grounding. I replaced with a screw from my truck stock. This unit is fully functional now.; used 1 3400701 (Screw) from stock
We serviced a
SAMSUNG DISHWASHER
Model DD6800079A-ES
Near Helotes, TX 78023
Sebastian
Job Details: 02/09/2022
Found that the garbage disposal plug was still present removed plug unit draining and working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/09/2022
Tested unit. Found leds not illuminating. Fixed wiring to led on top. All lights working. No further issues during testing. Job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL
Near San Antonio, TX 78256
Drew
Job Details: 02/09/2022
Replaced lower seal to stop leaking issue. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Converse, TX 78109
Daniel
Job Details: 02/09/2022
Customer reported ice maker not working and not dispensing. After inspection found ice bin frozen up solid with ice. From previous experience Ive seen when that happens normally the water chute on the ice maker gets frozen up causing the water to splash in the ice bin when trying fill the ice maker. Removed ice maker and sure enough found frozen water chute. Defrosted chute but still couldnt get ice maker to harvest. Waiting for ice maker to arrive then will come and replace ice maker. Will return when parts are available to repair. ; O-emld tckt
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78244
Daniel
Job Details: 02/09/2022
Customer stated vent was not suctioning as much as theyd like. Worked on the same model yesterday with same complaint and I recalled tech line saying as long as a piece of paper is being suctioned up while fan is on at all 3 speeds then the fan is doing its job. I could also feel air flowing through duct in top cabinet while fan is on so I can confirm that air is passing through the unit as it should. Called tech line just to confirm and get SR#, tech line once again confirmed that unit is functioning as designed as long as the paper is sticking while fan is on. Tech line stated you will not feel a massive amount of suctioning as most people would think. Unit functioning as designed. SR# 7732929919
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Daniel
Job Details: 02/09/2022
Customer reported door glass pulling apart from frame when opening door as well as the left front & rear burners taking forever to ignite. After inspection of door found that handle screw wasnt fastened on the door frame bracket causing it to be loose and separate. Installed handle screw correctly on the frame bracket and door was now functioning as designed. Found left front and rear burners taking forever to ignite. Switched out left and right front burner caps and the left burner now ignited a lot faster. Ordering both burners, burner caps, valves, and orifice holders just in case. Will return with parts to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near San Antonio, TX 78217
Garry
Job Details: 02/09/2022
Previous visit found broken RC light switch. Replaced RC light switch. RC light working as designed at this time. No further issues, unit is good to go.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78217
Garry
Job Details: 02/09/2022
Customer complaint of microwave arcing inside of cabinet during operation. Observed arcing on a video taken by customer prior to my arrival, and marks on interior cabinet from said arcing. Tested microwave without center rack and no arcing occurred. Removed, cleaned, and reinstalled all 4 rack supports and tested unit several times with rack in place. No arcing occurred. Counseled customer on the topics of routine cleaning of rack supports, position of rack inside cabinet, and general best practices of cooking with center rack. Unit is good to go, no further issues at this time.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near San Antonio, TX 78245
Jay
Job Details: 02/09/2022
Replaced control board, unit powers on. Burners heat and oven heats. Working as intended.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Daniel
Job Details: 02/09/2022
Customer reported both front burners not working correctly. Before starting anything found unit was no longer in service on my end. Called whirlpool partner team and whirlpool stated that unit was out of warranty and that it looks like KB homes had a 2 year extended warranty and that whirlpool would need proof from the builders stating the warranty would transfer over to them since they are the second home buyers of the house. Customer had me talk to someone from KB homes. The lady stated to do the work and that they would pay for all the fees. Called my supervisor and he explained that KB homes would need to contact whirlpool that way we could get a ticket with a authorization number on it to approve the work that will be done. Spoke to lady from KB homes again and explained to her the process needed to be taken. She will be contacting whirlpool and new ticket will be dispatched with authorization number if everything is approved. Partner team SR#7732819103
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/09/2022
I removed the dishwasher from the cabinet and replaced the sump and motor. Reinstalled and tested. The diverter noise had ceased. Unit is fully operational now. Ran service diagnostics for calibration.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HPS
Near San Antonio, TX 78259
Jim G.
Job Details: 02/09/2022
I verified a malfunctioning motor sump assembly. Replaced part. Issue resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78252
Jay
Job Details: 02/09/2022
Replaced heating element IAW special project S17304.
We serviced a
SAMSUNG WASHER
Model WF45R6100A
Near San Antonio, TX 78253
Sebastian
Job Details: 02/09/2022
Could not replicate to describe leak by customer opened up unit from the front and the back could not find source of leak instructed customer that they need to cut on the soap about halfway we raise up the front leg so that the unit isnt leaning forward and left a leak she ordering dispenser and returning with diaphragm in case leak is still present.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS07
Near San Antonio, TX 78258
Jim G.
Job Details: 02/09/2022
I replaced both inverter and magnetron. Issue is resolved.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78238
Sebastian
Job Details: 02/09/2022
Customer complaint is that we are unsure how the light works so it appears that it might be malfunctioning the light is functioning as it should confirmed with tech line confirmed with tech line also her complain about the unit changing times incense dry explain to customer that the unit is going to calculate an estimated time to time displayed is not counting down unless it is in time dry noise issue found to be venting made adjustment but ultimately it is not part of the dryer
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204GPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/09/2022
I replaced the sump and motor and tested on normal cycle. No leaks. The unit is now functioning as designed. Ran service diagnostics cycle to recalibrate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near San Antonio, TX 78258
Jim G.
Job Details: 02/09/2022
Verified a failing compressor. I verified a seized compressor (wattage at 188).
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Castroville, TX 78009
Jesus C.
Job Details: 02/09/2022
Installed new basket. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/09/2022
Installed new burner. No further issues. Job complete.