Near San Antonio, TX 78227
Justin
Job Details: 10/22/2020
WASHER MAYTAG MVWX655DW2 "F5E2, F0E5, unit is having control issues. Found a dent on the inside of the drum. Control PSP item. Will informed customer to change out the outlet. ; ordrng 1 W10752719 (basket) and 1 W11419215 (CONTROL )"
Near San Antonio, TX 78260
Jim G.
Job Details: 10/22/2020
WASHER MAYTAG MVWP576KW0 Rescheduled due to fam emergency. ; schdld next appmnt for 10/19 MON !
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB02 "Not cooling properly and noisy and ice maker making too much ice when is cooling properly. Temps rc 45, freezer 35. Pressures while running low side minus 15 and dropping slowly, high side around 80 psi. Calling techline due to reoccurring issues. Spoke with Steve. Explained the situation. He stated based on pressure readings and no visible leaks detected, He has deemed unit un repairable. Sr 7729066898 No further issues at this point."
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/22/2020
WASHER MAYTAG MHW5500FW0 Tested washer. Not draining. Found wiring to pump broken. Repaired wiring. Unit now draining. No further issues. Tested to complete.
Near San Antonio, TX 78230
Richard G.
Job Details: 10/22/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC7HS03 "Customer complaint is that the F4E2 error code, magnetron temperature sensor has returned. Thermistor reading 9.4 at connector p21. Magnetron was previously replaced, Called techline and spoke with Bruce, verified reading at connector p21 on mw appliance manager. Recommends replacing mw appliance manager.; ordrng 1 W11325603 (APPLIANCE MANAGER)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 10/22/2020
WASHER MAYTAG MVW7230HW0 Checked washer found strike and latch brother replaced both unit is working as designed no issue. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Customer complaint is that the unit is not cooling again. Says they had someone check out the refrigerator before our previous visit and said there is a freon leak. Compressor is running. Checked evaporator harness connections and all readings are normal. Air is circulating but there is no frost pattern on evaporator. Called techline and spoke with Butch. Says to have sealed system come out and check unit.; ordrng 1 W10507884 (compressor)
Near San Antonio, TX 78253
Richard G.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28K9070SR/AA "Replaced door. Additional issue, top right door is broken at bottom, causing metal to grind against the hinge. Will need top right door and hinge as well.; ordrng 1 DA61-10861A (MIDDLE RIGHT HINGE) and 1 DA91-04498F (RIGHT REFRIGERATOR DOOR)"
Near San Antonio, TX 78250
Richard G.
Job Details: 10/22/2020
WASHER MAYTAG MVWC565FW1 Replaced valve and control. Ran unit through calibration and automatic test. All good. Tested to complete. Unit is good to go.
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW6120HW0 Tested washer. Found rattling noise during spin. Found wire harness hitting cabinet. Used zip tie to secure harness. Noise is gone. No further issues. Tested to complete.
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DC3 Customer does not need repairs at this time.
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
MICROWAVE OVEN WHIRLPOOL WMH78019HZ0 "Spoke with customer, said son has a low grade fever. Will reschedule for next Friday if better. ; schdld next appmnt for 10/23 FRI !"
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS0 Unit not making ice. Temperatures are fine. Reset temperatures back to manufacturers recommended. On test 56 for the ice maker we have a E5 error code timed ice making. No error codes on test 66. Found that the ice maker harvests and the ice maker fills with water. The door switches work and the ice box fan and thermistor works. Ice motor works. Called SG then Steve at Tech Line. We determined that the unit will need a new ice maker. The thermistor is open and it comes on the ice maker. Part was already ordered by management. ; saved tckt
Near San Antonio, TX 78248
Shawn W.
Job Details: 10/22/2020
WASHER WHIRLPOOL GHW9400PT4 "I ran diagnostics and the unit began to fill with water and quickly stopped and displayed error code F11 Serial Communication Error. Communication between the CCU and the MCU cannot be sent correctly. I followed the service procedures in the Tech Sheet to check the connections between the CCU and MCU as well as the motor. I rest all connections and re-tested. Same result. Called Whirlpool Tech Line and spoke with Andrew. We checked to ensure we were receiving 120 VAC at the CCU while running diagnostics. Then checked the connection between the CCU and the MCU. Because we had no voltage we were able to determine that the CCU needs to be replaced SR# 7729069711. Our customer paid our service fee in full. Remaining balance to complete repair is . Our customer will weigh his options and let us know if he will move forward with the repair.; ordrng 1 WP8182697 (cntrl-elec)"
Near Boerne, TX 78015
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Unit making loud noise. Found freezer EVAP frosted up and fan hitting frost. Ran diagnostics testing to check unit. Heater is coming on and bimetal good. Issue is control not allowing unit to defrost properly. Quoted 407.84 for P&L plus tax. Customer wants to proceed with repair. Ordering electronic control to resolve the issue. Collected priority Sc. ; ordrng 1 W10854027 (CONTROL)
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Found wire nut not attached to power cord wiring, fixed and tested to complete."
Near San Antonio, TX 78230
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated rc compartment not cooling properly. Verified that rc EVAP getting frost pattern in diagnostics testing. Checked thermistors. Rc EVAP thermistor showing as open. Ordering EVAP harness as couldn’t locate my truck stock part. ; ordrng 1 W11087438 (EVAP HARNESS)
Near Bulverde, TX 78163
Jim G.
Job Details: 10/22/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS The oven is mounted in such a way that it is sitting directly above a warming drawer. I advised customer too work with an installer or the builder to allow for a safe oven extraction and therefore safe repair. ; saved tckt
Near La Vernia, TX 78121
S. L.
Job Details: 10/22/2020
DRYER MAYTAG MED6230HW0 Removed top replaced console and Ui tested door and tested functions all operations normal job complete.
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/22/2020
WASHER MAYTAG MVWC415EW1 In diagnostics found error codes F5E1 Lid switch fault and 8E1 No Fill Long Fill. Ran automatic test mode and all lads function except the cold water valve was putting out hot water. In manual test mode the unit was not fully dispensing cold water. All other loads functioned as designed. There is a very delayed response time for component loads from the control board. A few times I could not get it to go into diagnostics. This unit will likely need a control board at some time down the road. Lid lock passed test 8 and will not need to be replaced. Replaced water valve and ran calibration. Tested valve in manual test mode. The valve is now working. Unit is fully operational. Advised our customer about Afresh Cleaner since there is hard water coming into the home. ; used 1 W11210459 (VALVE) from stock
Near San Antonio, TX 78249
Richard G.
Job Details: 10/22/2020
DRYER WHIRLPOOL WED7000DW2 Replaced harness. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/22/2020
DISHWASHER SAMSUNG DW80R5061US/AA00 Replaced drain pump. Tested to complete. Unit is good to go.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/22/2020
RANGE KITCHEN AID n/a I verified the issue was a faulty control board. Unfortunately the control board is now discontinued.
Near San Antonio, TX 78244
S. L.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Found harness that parts house told to order was not exact match called tech support spoke to Eric did video chat he examined the unit advised me to order entire side rail with harness. Request otl for part.; rqstng P&A on 1 DA97-13780B (ASSEMBLY RAIL.), states that autho needed"
Near San Antonio, TX 78217
Jim G.
Job Details: 10/22/2020
DRYER WHIRLPOOL WED5000DW2 Verified clog at the external dryer vent (at the wall). I’ve advised customer to please reach out perhaps to apartment maintenance to clear out vent although as a courtesy I’ve cleaned out what I could manually which was substantial enough to help alleviate the issue. Used wire tie to secure dryer vent. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Hollywood Park, TX 78232
Ezequiel V.
Job Details: 10/22/2020
RANGE KITCHENAID KDRS467VSS05 "Replaced latch, blower and control board due to error codes not clearing after replacement all codes went away fan worked at both low and high speeds latch closed and open unit is working as designed. Job complete."
Near La Vernia, TX 78121
S. L.
Job Details: 10/22/2020
RANGE KITCHENAID KFDC558JSS00 Upon arrival customer complained that both ovens inoperable went foward with correcting orfice holder and orfices this issue has been resolved called tech line spoke to Andrew SR 7728493996 went through some tests he said replace 30 inch door latch. Advised customer part may not come in but set appointment for Friday tentatively.; ordrng 1 W11029221 (latch-door)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Checked dishwasher found error code f2e1 ui loose connection checked for security at all connections unit is working as designed after reseating connectors job complete.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 10/22/2020
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SS "Arrived at customer home found unit is out of warranty customer stated they have extended warranty, did not receive proper dispatch through extended warranty no clear path to payment. Job complete."
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator no water coming from dispenser checked hose at wall good pressure found major bend on water hose adjusted hose, tested water dispenser good dispense good water flow to ice maker unit is working as designed. Job complete."
Near Universal City, TX 78148
Ezequiel V.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFE525S0HS1 "Checked range found no error codes during testing or operation, elements are working as designed no issues. Job complete."
Near La Vernia, TX 78121
S. L.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KRSC703HPS00 Unit is less than 1 year old since unit does not have Whirlpool dispatch and could not find any obvious functional issues advised customer to call Whirlpool directly so she will not be liable for payment if issue ends up being install or instruct.; O-emld tckt
Near Adkins, TX 78101
S. L.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF130PAHW1 Found F4E3 error code found siezed motor bearings needs sump assy. Part W10888591 per sticky notes part on order do not double order. Call when part comes in.; saved tckt
Near Cibolo, TX 78108
S. L.
Job Details: 10/22/2020
COOKTOP ELECTRIC KITCHEN AID KECC607BSS02 Called CXC to verify what parts warranty covers spoke to Alicia Appliance and touch pad /ui is covered under part warranty SR 7729074410. Removed cooktop replaced UI reinstalled unit ran test no error codes all burners working all operations normal collected labor and tax balance paid in full.
Near Schertz, TX 78108
S. L.
Job Details: 10/22/2020
WASHER MAYTAG MVW7232HW0 Removed console replaced UI tested speaker tested cycle all operations normal.
Near Selma, TX 78154
S. L.
Job Details: 10/22/2020
WASHER MAYTAG MVWX655DW1 Removed top removed basket replaced gear case replaced basket calibrated all operations normal.
Near San Antonio, TX 78220
Jesus C.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Tested unit. Compressor not running. Condenser fan is running. Mount for fan is cracked causing it to rub against bottom. Will need to replace mount. Found inverter box is burned. Will need to order new inverter. Part is back ordered. Advised customer about part and estimate time to get part.; ordrng 1 W11087200 (invrtr-box) and 1 WPW10406719 (shroud)
Near San Antonio, TX 78223
S. L.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFE550S0HV1 Removed rear panel replaced burnt harness preheated and tested all operations normal.
Near Floresville, TX 78114
S. L.
Job Details: 10/22/2020
DRYER WHIRLPOOL WED49STBW1 Tested unit found no operation checked voltage checked terminal block found open fuse bypassed fuse checked temps checked for shorts. Temps at exhaust good and no shorts cabinet clean replaced fuse retested all operations normal.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/22/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Checked microwave hood combo found light not working burnt light bulb replaced good lighting, also found humidity sensor not operating as designed ordering sensor to resolve issue. Ordering control board just in case.; ordrng 1 W10833858 (sensor) and 1 W11044727 (cntrl-elec), used 1 8206232A (LIGHT BULB) from stock"
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/22/2020
RANGE WHIRLPOOL WFE525S0HS1 Installed new terminal block and wiring harness.
Near San Antonio, TX 78207
Jesus C.
Job Details: 10/22/2020
WASHER MAYTAG MVW6230HW0 Tested washer. Not spinning. Found belt slipped off pulley. Reinstalled belt. No further issues during testing. Job complete.
Near San Antonio, TX 78202
Jesus C.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KBFS25ECMS00 Customer complaint is that unit not dispensing water. Air trapped in lines. Cleared lines. Good dispenser. No further issues. Tested to complete.
Near San Antonio, TX 78233
Jim G.
Job Details: 10/22/2020
FREEZER WHIRLPOOL WZF34X20DW01 Verified issue ordered parts. ; ordrng 1 W10574475 (gasket-dor) and 1 W11293202 (CONTROL) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78259
Jim G.
Job Details: 10/22/2020
OVEN ELECTRIC (D KITCHEN AID KEBS177SSS04 I contacted WP techline Sterling SR# 7729078071 verified the part was the correct part number however seemed to have been missing a triac/relay. According to techline it is require for convection oven. Will contact Marcone and verify part. I’ve marked the part defective but may just be he wrong part. ; O-emld tckt
Near Saint Hedwig, TX 78152
S. L.
Job Details: 10/22/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Found frozen water fill tube to icemaker cleared fill tube found water was not on all the way pressure was low corrected this and tested all operations normal
Near Helotes, TX 78023
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Recommends swapping the evaporator cover due to frost pattern only occurring on the left side.Use the steam gun to defrost evaporator in refrigerator section and also replaced the evaporator cover. Unit is tested good now with no further issues present at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Customer stated lower ice maker frosting up and not making ice. Found frost on only the outside of cover of ice maker. Ice maker was in off position. Cleared that frost and reinstalled cover. Turned ice maker back on, unit called for water and functioning properly. But did also find a clip up of ice in ice bin. Ordering ice maker due to potential leak from ice maker. Advised customer to call and cancel if what I did today fixes issue. ; ordrng 1 W10886939 (ICE MAKER)"
Near , TX 78015
Colton B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Issue is low ice production. Could not really finding any issues. Ice maker dropped ice while I was there with no issues and ice bin was full. Some cubes were bigger than others, so I raised the front legs to help that issue. Also lowered temperatures in the refrigerator and freezer to help ice production per user manual. Emptied ice bin and told customer not to use it today and check ice level in the morning. Will call us if bin is not full enough."
Near San Antonio, TX 78255
Tommy B.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KRMF706ESS Stated that the issue is the unit was melting ice from the dispenser area. Found a faulty ice door seal. Ordering new ice store to resolve issue.; ordrng 1 W10919724 (door-ice)
Near Boerne, TX 78006
Colton B.
Job Details: 10/22/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Issue is no ice production. Replaced control board to resolve issue. Ran through ice maker diagnostics and fill tests, both are checking good. Unit tested good at this point."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/22/2020
DRYER MAYTAG MED5630HW1 "Issue was a scraping noise that got worse as the load progressed. Replaced blower wheel to resolve issue, unit tested good."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Customer stated when steam rolls across the control pad it glitches out. Found the seal not sealing properly. Ordering console to resolve the issue. ; ordrng 1 W11296171 (CONSOLE)
Near Boerne, TX 78006
Colton B.
Job Details: 10/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS "Issue was date and time kept resetting. Turned WiFi off to resolve issue, unit is testing good."
Near San Antonio, TX 78253
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Unit not cooling last tech found faulty compressor, per techline. Confirmed diagnosis of faulty compressor, as ohm readings on compressor are not up to par. Ohm readings way out of spec. Will need compressor to resolve the issue. Tech sheet has run windings should be 1-5 ohms and was getting 14 ohms. This indicates a ceasing compressor. Part on b/o. ; saved tckt"
Near Bandera, TX 78003
Justin
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RS265TDRS "Found fridge blinking 22 E and 5 E. Did reset of the control. Freezer showing -8 and the fridge showing 60. Need evap fan motor, customer will left unit off for 24 hours. Plug back in and see if fan comes on, if it does we might have a defrost issue or low on refrigerate. Customer will call with updates. DA31-00146E fan motor"
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/22/2020
WASHER AMANA NTW4516FW3 Tested washer. Off balance error. No issues during testing. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/22/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 Please reschedule when all of customers ice machines’ parts (3 I total) are ready for install. ; saved tckt
Near Bandera, TX 78003
Justin
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Need to order ice maker and control for unit. Ice maker is freezer at bottom. ; rqstng P&A on 1 DA97-15217B (ICE MAKER ) and 1 DA94-02663A (CONTROL )
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF34H9960S4AA Installed new cover. No further issues. Tested to complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/22/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Swapped out control and console to resolve functioning issues. Unit is now testing good with no further issues at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Customer stated unit still not cooling properly. Found same error codes as before. Deduced that error codes didn’t automatically reset last trip, cleared out errors, put unit back in normal operation. Unit began cooling immediately upon testing. Freezer dropped a few degrees in the time in the home. Advised customer to monitor unit."
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 Unfortunately I ordered the wrong part. The diagram and description on the repair parts document was not represented correctly. Parts ordered. I’m ordering all tubes to be sure we get the right one. I’ll return to vendor what is not needed.; ordrng 1 2320658 (tube-water) and 1 WPW10683737 (tube-water)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "On call ahead customer stated that the unit is working fine today and was yesterday as well. Customer didn’t feel the need to have me come out when it was working as intended. Marking as complete for now, but asking the customer to try to get a video of it happening if issue returns. Unit is good for now."
Near San Antonio, TX 78257
Tommy B.
Job Details: 10/22/2020
WASHER MAYTAG MVWC565FW2 Customer stated that the issue is the unit would not spin. No errors in diagnostics and the unit was fully functional from the onset. No issues at this time and unit is ready for resale.
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/22/2020
DISHWASHER MAYTAG MDB8959SKB0 "Replaced drain pump. The metal parts inside the old one broke off. I took a picture as requested by the recent Service Pointer. Unit now fills, washes and drains with no problems. Fully operational now. Our customer said yes to our survey."
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 The parts possibly missing are not available on the repair parts list. I called Tech Line and they told me that we would have to do a video chat for them to confirm that there are no parts missing. SR# 7729082719. Called N. He is going to send a Tech with a newer IPhone to conduct a video chat with Whirlpool to document and confirm. ; saved tckt
Near San Antonio, TX 78260
Jim G.
Job Details: 10/22/2020
REFRIGERATOR JENN-AIR JFX2897DRM00 UponI contacted TJ SR# 7729082965 verified pantry UI and/or control as well as ice separator. ; ordrng 1 W10864260 (cntrl-elec (ALSO INCLUDES UI). ) and 1 WPW10577864 (door-ice) and 1 WPW10736627 (cntrl-elec)
Near Schertz, TX 78154
Shawn W.
Job Details: 10/22/2020
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS02 The display is now working. Repaired the connection between the UI and the control board.
Near Schertz, TX 78154
Shawn W.
Job Details: 10/22/2020
OVEN ELECTRIC (S WHIRLPOOL WOS92EC0AS04 Found that the unit fuse had a open line. Replaced with new fuse. Test unit. Fully operational.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/22/2020
DRYER MAYTAG MEDB855DC4 Corrected blower wheel alignment. Issue resolved. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW5000DW3 Customer stated that the issue is the unit would not drain. Unit would not enter diagnostics. Outlet is receiving 120 V. Ordering in control to resolve issue.; ordrng 1 W11417466 (CONTROL)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Customer issue is that the filter door and extractior fell off. The parts didn’t seem damaged as I was able to put it back together and it tested good. Collected SC fee.
Near San Antonio, TX 78240
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF28HMEDBSG/AA "Last trip found issue lied in pantry door and freezer door switch. Replaced both parts to resolve issue. Issue still present. Calling Samsung tech support since that didn’t resolve the issue. Tech support stated issue likely les in the right side rail, likely a broken wire in harness. Stated usually would replace door and rail assembly together. Ordering rail harness to resolve the issue. ; rqstng P&A on 1 DA96-00640A (RAIL HARNESS)"
Near Schertz, TX 78154
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced all parts. Unit is now dispensing as designed.
Near San Antonio, TX 78254
Justin
Job Details: 10/22/2020
DRYER WHIRLPOOL WED7120HW1 "F3E2, moisture sensor faulty. Will order control as well as strips. Control is psp item. Electrode and harness will be ordered. ; ordrng 1 W11441686 (CONTROL ) and 2 WP3387223 (electrode)s and 1 WP3387747 (element) and 1 WPW10298258 (harns-wire)"
Near San Antonio, TX 78260
Jim G.
Job Details: 10/22/2020
WASHER MAYTAG MVWP576KW0 Replaced relay. Issue fully resolved.
Near San Antonio, TX 78232
Jim G.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Ed SR# 7728353384 verified fan has fail again. I was able to get the fan to kick on again but I cannot be sure it will not fail again. ; ordrng 1 W11167902 (cover-evap)
Near San Antonio, TX 78232
Tommy B.
Job Details: 10/22/2020
WASHER MAYTAG MHW8630HW1 Unit was in use upon arrival fully functional. The only error was for over suds. No further issues at this time.
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Checked VDC at P1C2 to P1C-4 and was reading 11 VDC. Changed out the UI. Tested unit. Unit is now filling, washing and draining. Fully operational."
Near San Antonio, TX 78258
Jim G.
Job Details: 10/22/2020
REFRIGERATOR SAMSUNG RF34H9960S The part was not loaded into my part bin. Please reschedule when ; schdld next appmnt for 10/21 WED !
Near Kerrville, TX 78028
Colton B.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM00 "Called ahead, customer stated that the ice maker is now working, no need for service."
Near San Antonio, TX 78254
Justin
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Spoke to builder, unit is good to go. Found loose wire nut."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 "Checked refrigerator found air baffle at top not opening no air flow detected, ordering baffle to resolve issue. Also found ice maker stuck mid harvest ordering ice maker to resolve issue. Collected service call fee. ; ordrng 1 2221296 (air baffle assy) and 1 W10321136 (icemaker)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 10/22/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 Checked refrigerator found bad ice maker currently stuck mid harvest ordering ice maker to resolve issue. Collected service call fee.; ordrng 1 W10884390 (icemaker)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/22/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Customer stated unit presented an error regarding magnetron. No errors available in diagnostics and the microwave and oven are both fully functional at this time. No issues to report and unit is testing good.
Near San Antonio, TX 78230
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found refrigerator compartment not cooling. Customer stated would get down but wouldn’t hold. Last trip found faulty EVAP thermistor due to being open. Unit was cool this trip. Replaced EVAP thermistor/ harness to resolve the issue. Verified through diagnostics that new thermistor not faulty. Unit testing good now. No further issues at this point.
Near Cibolo, TX 78108
Shawn W.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Our customer had me relook at her dishwasher while out for another appliance. It has been stopping mid-cycle. I spoke with Whirlpool Tech Line to see what they suggested. They feel there is a problem with the door latch. I have ordered the part and will inspect unit for any obstructions or installation concerns that could be affecting the door latch causing the unit to open cancelling in mid cycle. ; ordrng 1 WPW10653840 (door latch)
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/22/2020
WASHER MAYTAG MVWB865GW0 Customer stated that the issue was the agitator cap continues to come off during the cycle and additionally the unit has issues with bleach dispensing. Revealed to customer that agitator Coming off is a cosmetic issue and therefore will not be covered and also that the bleach dispenser does not dispense with water but rather immediately. Unit has no issues and is testing good at this time.
Near Schertz, TX 78108
S. L.
Job Details: 10/22/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Found RC temp at 40 FC at 50 no icemaker. Found ball of ice on FC evaporator and no frost pattern needs dye dryer to find leak. Rescheduling Thursday SS is under P and L warranty .; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78253
Justin
Job Details: 10/22/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS09 "#7553, found Plug not seating properly. Corrected issue and unit is working as designed. If issue occurs again, we could have door switches faulty or console."
Near Bulverde, TX 78163
Jim G.
Job Details: 10/22/2020
DISHWASHER WHIRLPOOL JDTSS246GP0 I replaced the wire harness. The issue persists. Techline Rick 7729091008 informed me that the diverter pump within the assembly. Console is also faulty. ; ordrng 1 W11178672 (pump&motor) and 1 W11302461 (console)
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DC4 "Customer states not enough water for large loads. Checked for errors, no errors found. Ran diagnostics testing to check unit. Ran fill on normal operation to show customer the level of fill is normal. Unit functioning as designed. Did need to use a wire tie to secure drain line due to banging while draining. CUST not happy with high efficiency fill of unit. Explained that at this point there wasn’t anything I could do about the fill of the water as the unit uses sensors to fill accordingly ; used 1 WP8567668 (WIRE TIE) from stock"
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/22/2020
WASHER WHIRLPOOL WTW4815EW0 Tested washer. Drain pump running continuously. Will not run calibration. Will keep trying to drain even with pressure hose removed. Will need new control. ; ordrng 1 W10711300 (control board)
Near Boerne, TX 78015
Douglas H.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Unit refrigerator compartment not cooling properly. Found EVAP freezing up, ran testing to find rc EVAP thermistor not reading properly and giving off the wall readings. Also found the UI not regulating the temps properly. Quoted 784.73 for all costs. Quoted 671.06 for P&L. Resident stated landlord to foot the the bill. Attempted to call the landlord, no answer. Left a detailed message explaining that the minimum amount due at this point is 113.66 and needed to receive that prior to us ordering any parts. ESTIMATE ONLY ; rqstng P&A on 1 W10889841 (COVER, EVAPORATOR) and 1 W10893939 (ASSEMBLY UI), states that autho needed"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/22/2020
WASHER MAYTAG MVWB835DW1 Checked washer found bad inlet valve replaced valve tested washer no issues. Unit is working as designed job complete collected all fee. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
WASHER MAYTAG MVW7230HW0 "Found F0E9, F0E5, F0E3 all off balance codes. Believe issue was mainly leveling. Made adjustments, ran calibration."
Near San Antonio, TX 78245
Justin
Job Details: 10/22/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Found F6E0 stored in unit. Top oven not heating properly. Need console and control board, unit not calibrating correctly. Customer will email in the closing documents to dispatch@appliancecareoftexas.com ; ordrng 1 W10859573 (sensor) and 1 W11261165 (cntrl-elec) and 1 W11428578 (CONSOLE ) and 1 WP4449751 (thrmst-fix)"
Near Bulverde, TX 78163
Shawn W.
Job Details: 10/22/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Found that the water line was not tightened. I tightened the line and tested water. Unit is now fully operational and not leaking any water.
Near San Antonio, TX 78240
Richard G.
Job Details: 10/22/2020
WASHER WHIRLPOOL WFW95HEDC0 Will need second man to help install. Rescheduled.; schdld next appmnt for 10/21 WED !