We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/20/2022
The dryer our customer needs work on is actually a Kenmore Model Number: 11087086601. She had been expecting a extended warranty service through Her GE pan. She will contact them for a roe request dispatch. Job .complete.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Floresville, TX 78114
Daniel
Job Details: 01/20/2022
Customer reported clothes still damp after cycle complete and F8E1(long fill) error code popping up on screen. Figured faulty valves were emptying to much water or filling water at a time not needed. Replaced both hot and cold valves and tested unit. Unit filled and drained as needed and completed cycle successfully. Unit functioning as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78221
Daniel
Job Details: 01/20/2022
Customer complained that unit was filling then draining right after. Upon arrival noticed customer had a syphon kit hanging about a foot over the washer that was connected to another hose that went about 50 feet to the backyard to drain. After inspection found unit functioning as designed in diagnostic mode. Did notice that it seemed there was a syphoning issue as It felt as if there was still water left in the drain hose after it drained. Called tech line and tech line stated the syphon kit needed to be flush with the cabinet and not over it like it was right now. Re zip tied syphon kit flush with cabinet and tested unit again. Unit functioning as designed and completing full cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDBO6
Near San Antonio, TX 78221
Daniel
Job Details: 01/20/2022
Returned to patch cuts with repair kit. Used epoxy to patch up cuts. Advised customer to let dry at least a day before putting food over the cuts again. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Atascosa, TX 78002
Jesus C.
Job Details: 01/20/2022
Fresh food evap has leak. Will need new evap and drier.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/20/2022
Our customer recently did a cleaning and and then it would not make ice and it got hot in the back. Probably from the compressor. I noticed that the water filter was hard to get out which is normal on this one. Perhaps it was not set correctly. I removed the water filter and ran through ACT procedures. All loads functioned as designed. When running diagnostics the water valve stopped but it would work fine when just running it. This shows me that the water level sensor is out of specifications. We will need to replace that and bring a hare as contingency. The compressor does not come on so it will need. New start device. Water is leaking from the water filter housing and control housing. The control is being brought as a contingency for ossicle water damage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near San Antonio, TX 78248
Shawn W.
Job Details: 01/20/2022
I removed the freezer door and needed shelves and bins. I replaced the needed LEDs. All led light circuits are now functioning as designed.
We serviced a
WHIRLPOOL DRYER
Model WED8200YW1
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/20/2022
Customer stated motor not spinning drum. Found cause to be blown thermal fuse. Found issue to be caused by severely blocked air flow from apartment side. Recommend to have the apartment complex to clean out venting on home side. Quoted 292.25 for all costs (sc, p&l plus tax) customer wished to proceed with repair. Replaced thermal fuse to resolve the issue. Unit now performing as designed. No further issues at this point. ; used 1 WP3390719 (Thermal fuse) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017FS0
Near San Antonio, TX 78261
Douglas H.
Job Details: 01/20/2022
Customer stated unit making loud noise and not heating properly. Found primary cause of the issue to be failing transformer. Per whirlpool standards unit would need all high voltage parts, transformer, magnetron, diode and capacitor.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD93EC0AS02
Near San Antonio, TX 78259
Douglas H.
Job Details: 01/20/2022
Last trip found faulty relay control board not allowing lower oven to turn on. Replaced relay control to resolve the issue. Unit functioning properly now. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near San Antonio, TX 78253
Sebastian
Job Details: 01/20/2022
Found that the heater to the water tube on the icemaker fill assembly is broken ordering part will attempt to repair before changing door.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF606ESS01
Near San Antonio, TX 78266
Shawn W.
Job Details: 01/20/2022
Our customer is experiencing low our intermittent ice production. I did find ice in the bin but it is slightly molted. I removed the water filter and checked water pressure and we are dispensing about 10 ounces in 8 seconds. This is slightly over ideal and is likely affecting ice production somewhat but not enough to warrant a water pressure regulator. The temperatures in all sections are within specifications. I did notice that the RC was set at 35 F and the FC at -3 F. I changed these back to manufacturer recommended settings. The ice bin sensor and all door switches are working as well as the ice box thermistor and ice box fan. On test 56 I retrieved error code E5 for timed ice making. On test 57 the ice maker completer harvest and on test 45 it completed proper water fill. When I pulled out the unit to perform some testing of ice maker components at the main control, I found that the main water valve is leaking. I tried to tighten it up but it was still slowly leaking. I removed the water line after turning the water off. I checked the gasket and it I present and fine. I tightened up the line to the valve to monitor. The leak is so slight that no damage was done to the property. When checking the ice maker motor at P7-5 wrt P7-6 on test 57 for ice maker motor the voltage was 11.25 VDC rather then 12VDC. . When testing the ice maker switch at P7-3 wrt P7-4 on test 57 there was 0 VDC through the whole process. On test 76 for fascia heater I had a reading of 0 VDC at P9-1 wrt P9-2 while both on and off. On test 58 while testing the heater at P12-6 wrt P1-2 I had 122 VAC at 00 and o VAC at 01. This seems normal and the service manual guideline is probably a technical writer error.. I disassembled the ice box fascia heater to check the resistance and it is 26.6 ohms. On test 76 for ice fascia heater I tested as well at the heater connector to the cabinet and had 0 VDC both on and off. A new control was installed by SL on 28April2020. This is past the 12 OEM manufacture warranty. It looks like we will need a new main control again. I called Whirlpool Tech Line to confirm my diagnosis. I spoke with Joel. He validated my diagnosis but suggested rebooting the unit and retesting the ice maker fascia heater. This worked and we are now receiving the correct direct current voltage from the control. We will not need to replace the control. SR#7732771398.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near San Antonio, TX 78231
Jim G.
Job Details: 01/20/2022
Gasket replaced. Issue resolved.
We serviced a
SAMSUNG RANGE
Model n/a
Near San Antonio, TX 78245
Sebastian
Job Details: 01/20/2022
Customer says another company already took care of them
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Robstown, TX 78380
John L.
Job Details: 01/20/2022
Inspected unit, gasket has come undone. Applied silicone adhesive to channeling and reapplied gasket. Issue resolved.; used 1 80050 (Silicone) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Rockport, TX 78382
Michael
Job Details: 01/20/2022
The customer said there was a lot of water on the floor after a wash cycle and then it wouldnt power on. I tried to power the appliance on and it wouldnt do anything. Unplugged the appliance for 60 seconds and plugged it back in, the control reset and it powered on, no error codes, removed the console, filled the tub with water both hot and cold, no visual leaks at the inlet valve, inner drain hose or the tub, drained the water, no leaks. Calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, there were no visual leaks and it drained properly. Its possible the water back up from the drain line when it drained. The appliance is working normal
We serviced a
MAYTAG DRYER
Model MEDP576KW
Near Corpus Christi, TX 78415
John L.
Job Details: 01/20/2022
Inspected unit, found issue to be with loose screw on vent assembly. Tightened all screw within unit and issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Concepcion, TX 78349
Adam
Job Details: 01/20/2022
Customer complaint of unit not powering on. Inspection of unit shows good voltage but no response coming from interface. Service pointer for this unit suggest replacing both control board and interface to resolve issue.
We serviced a
MAYTAG DRYER
Model MED6000XW0
Near Aransas Pass, TX 78336
Michael
Job Details: 01/20/2022
The customer said the dryer is making a loud noise. I turned the appliance on and it is making a rattling noise. Removed the front panel, the idler and the rollers are in good condition, the drum is spinning smoothly. Found the duct clip and screw were missing to the duct/exhaust causing the noise.
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES02
Near Corpus Christi, TX 78411
John L.
Job Details: 01/20/2022
Inspected unit, found issue not with glass but insulating tape on inner door not pressed on fully giving the appearance of a crack in glass. Smoothed out installation tape and issue resolved.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Corpus Christi, TX 78418
John L.
Job Details: 01/20/2022
Installled compartment, tested after installation. Issue resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Corpus Christi, TX 78418
John L.
Job Details: 01/20/2022
Installed valves onto unit, issue on this unit has been resolved
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Corpus Christi, TX 78414
John L.
Job Details: 01/20/2022
Inspected unit, found issue with both left front and rear elements. Will need to replace to resolve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Kingsville, TX 78363
Adam
Job Details: 01/20/2022
Customer complaint of icemaker no longer producing ice. Inspection of unit shows motor for icemaker is lost position and will not jump. Replace icemaker to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78413
John L.
Job Details: 01/20/2022
Inspected unit, unit stuck in drain. Reset unit and checked for errors. No codes pulled, recalibrated unit and tested outlets for any issues. No issues with outlet, and unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Aransas Pass, TX 78336
Michael
Job Details: 01/20/2022
The appliance isnt cooling, it was unplug on arrival. Plugged it in, the evaporator fan is working normal and the compressor is coming on. Looked behind the appliance and saw there was oil on the right side of the back cover, removed it and found the line was pinched where it goes into the cabinet, this is non repairable. I called whirlpool tech, waited 28 minutes, spoke with Drew SR7732775117. He had me fill out a form for review and loaded up a picture and sent it
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Aransas Pass, TX 78336
Michael
Job Details: 01/20/2022
The water valve is working properly. Installed the ice maker, its filling and working normal, the customer said the one on the bottom wasnt making ice either. Installed ice maker in the FC that was shipped to her, its filling and working normal
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Aransas Pass, TX 78336
Michael
Job Details: 01/20/2022
Turned the appliance on and the dryer isnt heating. Removed the front panel and tub, cleaned up the lint with a shop vac, the thermostats are good, the element is bad, not in my bin, confirmed the element needs to be replaced.; snapped 1 QuickPics
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78108
Douglas H.
Job Details: 01/19/2022
Customer stated unit not heating properly. Confirmed this with thermocouple, unit is heating to 260 when set to 350 with being calibrated all the way up. Unit had no stored errors. Found issues to be main control and console. Ordering console to resolve the issue.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017AS
Near La Vernia, TX 78121
Daniel
Job Details: 01/19/2022
Unit out of warranty. Customer reported microwave shutting off after 5 seconds of use. Advised customer that microwave parts could get pretty pricey and gave him quote on labor + transformer, control, diode, magnetron, capacitor, and thermal fuse (just for say it was any of those parts). Customer stated hed be better off purchasing a new unit as the unit is over 10 years old anyways. Customer requested no service longer needed on unit
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/19/2022
Installed new sump assembly. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78227
Jay
Job Details: 01/19/2022
As soon as you plugged machine in it goes straight to drain. No UI response and drain stays on until you unplug it. Replaced control and shift actuator. Plugged in machine and was able to get into diagnostic mode. Calibrated and ran test. No codes found and no mechanical issues.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near San Antonio, TX 78245
Sebastian
Job Details: 01/19/2022
Replaced gear case assembly as it was the source of the grinding replaced motor and stater along with shifter as well for contingency, Put in for double labor as I had to change the gear case
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF05
Near La Vernia, TX 78121
Daniel
Job Details: 01/19/2022
Unit out of warranty. Customer reported ice maker not working. After inspection found ice maker making a hesitating noise as if the motor was struggling to do its job. Ordered ice maker assembly and water inlet valve just in case.
We serviced a
MAYTAG DRYER
Model MED4200BW0
Near La Vernia, TX 78121
Daniel
Job Details: 01/19/2022
Customer reported rumbling noise when using dryer. After Inspection found dryer rumbling in the blower area when in use. Customer also stated the lint trap had been super clogged. Figured there might be an article of clothing or lint clogging the blower fan. After accessing blower fan found lint caked up and clogging the fan. Vacuumed all inside of the dryer and cleaned out the lint from blower fan. Tested unit and unit is now functioning as designed without any loud or excessive noise or rumbling. Unit back in service.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near La Vernia, TX 78121
Daniel
Job Details: 01/19/2022
Customer reported dispenser not dispensing soap. On arrival found soap dispenser disabled. Turned dispenser on at 100 percent. Tested unit and unit functioned as designed and dispensed soap as needed. Customer stated she was not tech savy and had always pressed the load n go button but wasnt really sure what she was doing. Gave customer instruct on usage of load and go and how to disable and activate dispenser if needed. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Converse, TX 78109
Chris S.
Job Details: 01/19/2022
Customer stated that refrigerator was leaking from up top. Found it should be water tube has a hole in it and is leaking when calling for water to icemaker ordering part to fix repair.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78245
Jay
Job Details: 01/19/2022
Complaint was clothes not ringed out and water on the floor. Found code F3E1, pressure sensor fault Replaced control and wire harness. Removed back panel and saw pressure switch tube almost completely off sensing mount on tub. Installed correctly. Improper hose installation can result in spilt water and improper pressure reading leading to wet clothes. Ran diagnostic test and no codes came back. Individually activated drain pump, agitation, low and high spin. All working as should with no issues.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS556ESS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2022
Issue was RF burner flame gets really high when in use for a while. Could not replicate issue, however Im ordering a valve just in case. Will call customer when it gets in.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US6HS00
Near Cibolo, TX 78108
Douglas H.
Job Details: 01/19/2022
Confirmed crack to be caused by thermal event. Replaced cooktop to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78232
Chris S.
Job Details: 01/19/2022
Upon arrival customer stated the icemaker was working and making ice test the unit to make sure no further issues does not need service.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near San Antonio, TX 78245
Jay
Job Details: 01/19/2022
Replaced heating element. Turned unit on and no heat and extremely loud. Replaced thermal fuses and still no heat. Customer stated their going to return it to purchasing store since they are still within the return window.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2022
Issue is an F1E5 error code. Inverter was damaged in box. Rescheduling for next Wednesday due to a defective inverter.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/19/2022
Tested unit. Found terminal block damaged. Repaired block. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Antonio, TX 78249
Sebastian
Job Details: 01/19/2022
Found the unit was in good cooling condition at the moment problem appears to be intermitted changed out control and thermistor as contingency
We serviced a
MAYTAG THIN-TWIN 24' LE
Model MLE22PRAYW2
Near San Antonio, TX 78249
Sebastian
Job Details: 01/19/2022
Part needed is a transformer W11403858 confirmed with tech line commercial. Did power checks after pulling out unit verify that transformer needs to be changed out inform customer of the service fee and labor fees they refuse to pay anything whatsoever not ordering part until we confirm estimate with office they are going to call office. Part would be covered service fee and labor is not confirmed this with Whirlpool partner team as well customer has a pending bill due for service fee and will have bill for labor on return after repair If they choose to go through with repair.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2530WS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 01/19/2022
Our customer has had reoccurring F8E0 error codes. I was able to retrieve multiple F8E0 error codes in diagnostics. In component activation the cooling fan is working as designed. I followed the F8E0 service manual procedures and the Fan Upper RPM: Read Fan Speed and Fan Lower RPM: Read Fan Speed on both high and low speed cooling is 0 RPM. The service manual does not provide guidance based on results. But 0 RPM would indeed be a false reading based on the fact that the fan was operating in component activation in both high and low speeds. Technical Service Pointer #: W10702370 Action Required: Informational/Mandatory Release Date: April 2014 Kitchen Products JennAir Built-In Single, Double and Combination Wall Ovens. Early production models had a tolerance of ?150 rpms for the fan speed. Current fan speed software expanded the tolerances, especially for areas with thinner air (High elevations).F8 E0 Low Fan Speed Slow F8 E1- Low Fan speed Fast F8 E2 High Fan Speed Slow F8 E3 High Fan Speed Fast NOTE: Ovens will not operate with an E8 error code. I spoke with JR, Senior Technician at Whirlpool. He agreed that there is a way to get the RPMs while the fan is still running in component activation but that it s tricky and we were unsuccessful. He directed me to follow the Service Pointer procedures. This requires replacing the User Interface. I will reschedule the blower as a contingency but is likely not needed. SR#7732767003. I provided the SR# to our customer so they can advocate with Jenn Air for possible concessions. I called Whirlpool Tech Line again on proper part option relating to the service pointer. I spoke with Drew. This years model does come with the control separate which is rare. We looked over the schematic to verify the logic and membrane configuration. We will have to stick with the whole UI. Part ordered.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW8430DDB
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/19/2022
I took a temperature average test on the upper oven. It took 9 minutes to reach 350 degrees F. Cycle Up and Cycle down set points 386, 323, 361, 329, 370, 330. It took 44 minutes to cycle 3 times. Average temperature is 349.8333 degrees. This is an acceptable average but it is ru Ning low on first cycle, high on the second and right on on the third. Our customer had a few cooking and baking incidents using the same cookware and recipes with less than favorable results. The RTD temperature sensors are functioning but it does seem to be cycling more on the low side. There are no error codes stored in the MICOM. There are signs and symptoms of failing temperature sensors. They should be replaced.
We serviced a
KITCHENAID DISHWASHER
Model KDTE504DSS0
Near San Antonio, TX 78210
Drew
Job Details: 01/19/2022
F2e1, f6e2 were error codes I received. Ordering both controls to resolve issue, parts are covered under the extended warranty.
We serviced a
SAMSUNG DISHWASHER
Model n/a
Near San Antonio, TX 78255
Drew
Job Details: 01/19/2022
Customer did not need service as they are getting new unit
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near San Antonio, TX 78216
Garry
Job Details: 01/19/2022
Customer stated agitator assembly broke during wash cycle. Upon disassembly of agitator, confirmed Agitator Cam is broken and missing pieces. Customer is going to discuss options with her fianc?e and either 1)replace unit entirely, 2)have us return to install agitator cam (285809), or 3)have us return to install entire new agitator assembly .
We serviced a
LG WASHER
Model n/a
Near San Antonio, TX 78240
Sebastian
Job Details: 01/19/2022
You put the unit in test mode two times the only noise I can find is the water valve is screaming ordering part
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near San Antonio, TX 78230
Garry
Job Details: 01/19/2022
Customer stated top rack not secure and giving under load. Rebuilt top rack with parts ordered by customer from whirlpool. Top rack is now secure. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/19/2022
Installed new panel and UI. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/19/2022
Tested unit. Found hi limit cutoff was tripped. Replaced cutoff. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/19/2022
Tested unit. Basket slipping on drive shaft during spin. Found basket hub worn down. Replaced bad basket. No issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/19/2022
Installed new adjusters. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/19/2022
Installed new control. Tested unit. Set at 300. Unit reached 300. Maintained temperature for 10 minutes. No further issues. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Schertz, TX 78154
Douglas H.
Job Details: 01/19/2022
Customer stated unit rc compartment not cooling properly, stated fan will run for a bit then shut off. Through diagnostics testing found issue to be main control. Replaced control to resolve the issue. Confirmed through diagnostics testing that control has proper software update. Unit is functioning as designed now. Advised of the 24 hr regulation period.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Cibolo, TX 78108
Chris S.
Job Details: 01/19/2022
Replace filter board and control board unit turned on winter tested and power cut off. Found it should be faulty door switches ordering door switches and fuse.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78249
Garry
Job Details: 01/19/2022
Customer stated door handles not aligning when doors were in the closed position. Aligned doors. Customer is ecstatic. Unit is good to go, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78240
Sebastian
Job Details: 01/19/2022
Found that the pan was more so a functional issue than cosmetic as the slider was not working very well went to head and change the pan got delivery date of a customers phone showing that the unit is brand new
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Converse, TX 78109
Douglas H.
Job Details: 01/19/2022
Customer stated right front burner not turning off. Found faulty valve. Replaced valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near San Antonio, TX 78240
Drew
Job Details: 01/19/2022
Replaced all parts associated with the water level sensor. After replacing the new parts the drain pump actuated for 10min while locking the door. Ordering drain pump to resolve that issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42QTX04
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/19/2022
Our customer wa hinge a problem with the dispenser not dispensing ice. I removed the shaft retention and the auger motor cover. I found that the shaft was stuck due to ice and gunk buildup over the years. I used a screw driver and mallet to remove the shaft. I used water and paper towels to clean out the shaft chamber. I reassembled and tested. This unit is now dispensing ice as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Converse, TX 78109
Chris S.
Job Details: 01/19/2022
Customer stated that refrigerator was freezing food in fridge side. Found issue to be faulty control board and damper control.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near San Antonio, TX 78245
Jay
Job Details: 01/19/2022
Glides already installed. Just off track. Reinstalled.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Converse, TX 78109
Chris S.
Job Details: 01/19/2022
Customer stated they saw sparks underneath washer. Found it should be shield fell off and it was grinding on it causing sparks. Took shield off try to test the control board was not responding or in control board and shield. Parts are out of stock right now.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78218
Garry
Job Details: 01/19/2022
Customer stated dryer not working since last storm/power outage. Arrived and confirmed F1E3 error code. Replaced electronic control to resolve issue. Returned unit to operation and unit is testing good. No further issues at this time, unit is good to go.
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near San Antonio, TX 78254
Sebastian
Job Details: 01/19/2022
Found the thermal fuse was blown unit is about 20 years old do not see any heavy clogging unit working as it should after changing out thermal fuse
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 01/19/2022
. Changed out parts as per last technician diagnosis found that tonsil still not turning on check power at the wall and then the plug only getting 90 V from L1 to neutral and 93 V from L2 to neutral shows full 240 across the two hots, Neutral is not providing enough power to kick on the control board
We serviced a
UNKNOWN VENTHOODS
Model UXL6036YSS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/19/2022
Last trip found faulty blower motor. Replaced blower motor to resolve the issues. Unit testing good now and functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB06
Near Converse, TX 78109
Chris S.
Job Details: 01/19/2022
Customer stated the microwave had a huge power surge and it was making weird noises. Customer has had microwave unplugged for a long time plugged it in test unit everything working properly make sure the water and coffee mug was heating up and it was no further issues.
We serviced a
MAYTAG DRYER
Model MEDB765FC
Near San Antonio, TX 78247
Jim G.
Job Details: 01/19/2022
Replaced kit. Issue is resolved.
We serviced a
JENNAIR FREEZER
Model JBZFL18IGX00
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/19/2022
Customer stayed unit stopped making ice. Confirmed through diagnostics testing that issue was a faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near San Antonio, TX 78250
Sebastian
Job Details: 01/19/2022
Place to control and a drain pump tested unit unit is working as it should. Customer has moved out a new customer is in the home at the unit not sure if the AIG warranty will carry over after today
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/19/2022
Our customer had standing water in the tub. I hit drain and it drained out. The drain pump is working. I went into diagnostics and retrieved no errors. I found that our customer was using bio friendly detergent and not using rinse aid. Our customer had one or two times that the display went out. The unit has voltage and display. I recommended they have a licensed electrician check the electrical circuit. I ran through the the complete service diagnostics cycle and all loads passed. I went over care and use. U it is fully functional. Customer Install and Instruct.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830IL00
Near San Antonio, TX 78259
Douglas H.
Job Details: 01/19/2022
F2e1 stuck/shorted key, f1e1 acu error, f6e3 lower oven over temp. While testing unit lower oven heated way too fast and then caused f1e1 error code to pop up. Issue is with main electronic control.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78255
Richard G.
Job Details: 01/19/2022
Customer complaint is that there was a loud noise in the washer during spin. Entered diagnostics and found error code F0E2 over suds. Ran unit through diagnostics cycle and found unit thumping to one side. Unit is not level, and is leaning to the right. Leveled out unit. Unit is still shaky. Ordering shock absorbers and rescheduling rotor and stator.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near Boerne, TX 78006
Richard G.
Job Details: 01/19/2022
Customer complaint is that the unit is still not heating. Removed unit from wall, tested all connections. Nothing out of the ordinary. Powered on unit and preheated to 350 degrees. Unit is heating properly. Left unit on bake for 10 minutes. No changes in operation. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78230
Drew
Job Details: 01/19/2022
Called tech line spoke with Travis received Sr #7732762198 found that oiler was not receiving proper voltage. Customer needs a electrician out to fix the outlet
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2022
Refrigerator was pushed too far back in the cabinet on the last repair. The corner of the door was catching on the cabinet, not allowing the door to seal. Adjusted unit, were now good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2022
Uninstalled water line and drain line so that exterminator can get unit out. Will go back once exterminator is done. Customer will inform. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2022
Issue was unit not spinning. Found F9E1 error code, but unit drains well. Pressure hose was fine. Recallibrated unit, unit now spins. Unit testing good.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS07
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2022
Replaced console, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/19/2022
Issue is inconsistent wash performance in terms of spinning. Ordering new control to resolve issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78223
Daniel
Job Details: 01/19/2022
Customer reported dishwasher door not closing properly. Customer also stated son had jumped on the door of dishwasher and ever since then it did not close or turn on. Upon arrival customer stated he did not know if unit was in warranty and would like a quote on everything before getting started.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near San Antonio, TX 78223
Daniel
Job Details: 01/19/2022
Customer reported dryer not turning on at all. After inspection found faulty door switch. Switch is broken so unit thinks the door is open at all times. Ordered door switch and will return with parts to repair.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/19/2022
Installed new UI. No further issues during testing. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 01/19/2022
Replaced valve, still no water coming to ice maker or dispenser. I broke valve and tube, so I am covering those. Rescheduling for Friday so that I can try to call techline and have a conversation about where to go from here. Explained this to customer, customer is understanding. Will give customer a call once a solution with techline has been reached. ; schdld next appmnt for 1/21 FRI !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78224
Jay
Job Details: 01/19/2022
Replaced motor assembly. Control board is wrong pn. Unit testing fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78248
Jim G.
Job Details: 01/19/2022
Board was not sent within the console.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78260
Jim G.
Job Details: 01/19/2022
The console was much improved but customer still requires a control board.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78247
Jim G.
Job Details: 01/19/2022
I verified damaged lower wiring harness. I new one will be required.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near San Antonio, TX 78230
Drew
Job Details: 01/19/2022
Found normal noises while unit is functioning. Did find a draining issue but drain pump is functioning fine, control issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near San Antonio, TX 78233
Jim G.
Job Details: 01/19/2022
Suspension did improve the issue but its clear that the transmission is failing as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near San Antonio, TX 78228
Sebastian
Job Details: 01/19/2022
Found that the damper was full of ice. Removed the damper and replaced also changed out thermistor for contingency if customer has re-emerging issues with this damper freezing up again they need to be careful not to overpack the unit and we will also come back with a control W11190849
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Converse, TX 78109
Chris S.
Job Details: 01/19/2022
Upon arrival customer stated they do not need service cancel appointment
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KEBS177DSS8
Near Boerne, TX 78015
Richard G.
Job Details: 01/19/2022
Customer complaint is that the door is not closing all the way, verified issue. Replaced hinges. Door is now closing.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near Fair Oaks Ranch, TX 78015
Richard G.
Job Details: 01/19/2022
Customer complaint is that the icemaker has stopped working, the arm is stuck down and the tray is rotated. Verified bad icemaker. Replaced icemaker. Tested to complete. Unit is good to go.