Near Victoria, TX 77904
Michael
Job Details: 04/03/2020
REFRIGERATOR KITCHEN AID KRFC704FBS00 "The appliance isn’t cooling, removed cover from the back to make sure the compressor was running, it started and stayed running condenser fan also working. tried diagnostics, wasn’t able to navigate it. Called and spoke with Kathy at whirlpool tech line, SR 7727515164 she had me plug the appliance into a kilowatt meter and then went to test 38 the compressor turned on, checked watts and it was at 80 watts, she said it was a sealed system issue, leak in the system, said it should be at 150 watts to operator properly, went ahead and compressor just in case.; ordrng 1 W11025999 (compressor)"
Near Goliad, TX 77963
Michael
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRT318FMDB02 "Called and spoke with the customer, customer wasn’t home, rescheduled customer for the next day. ; schdld next appmnt for 4/3 FRI !"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/03/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Needs light lens modules. Needs approval.; rqstng P&A on 2 WPW10515057 (light)s and 1 WPW10515058 (light)
Near Little Rock, AR 72223
Colton B.
Job Details: 04/03/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Issue was a leakIng dish washer. Replaced gasket and lower seal, unit tested good. No observed leaks in diagnostics cycle."
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 04/03/2020
DRYER MAYTAG MEDX655DW0 Need switch relay.; ordrng 1 WPW10563095 (relay-pts) and 1 WPW10565871 (knob)
Near Vinton, VA 24179
Uriah B.
Job Details: 04/03/2020
WASHER MAYTAG MVWB855DC3 F5e2F5e3F0e3Found dent in cabinet. The lid is not locking properly because of a deformity in the top. ; ordrng 1 W10677266 (cabinet) and 1 W10817363 (top)
Near Vinton, VA 24179
Uriah B.
Job Details: 04/03/2020
DRYER ROPER RED4516FW0 Rear drum gasket is bad and the drum has worn through the rear bulkhead because of it. ; ordrng 1 W10899578 (drum) and 1 W11178667 (bulkhead)
Near Mayflower, AR 72106
Doug M.
Job Details: 04/03/2020
LAUNDRY WHIRLPOOL MVWX655DW0 "Inspected shaking found wash basket loose due to damaged gearcase,diagnosed to need gearcase W11035751,hub W10528947 ,washplate W10902814,customer does not want to move forward with repair"
Near Little Rock, AR 72207
Colton B.
Job Details: 04/03/2020
LAUNDRY WHIRLPOOL WFW3090JW Unit complaint is that the handle snapped off of the dispenser. Ordering new dispenser handle to resolve issue. ; ordrng 1 W11170566 (HANDLE)
Near Jacksonville, AR 72076
Colton B.
Job Details: 04/03/2020
XXL FRENCH DOOR WHIRLPOOL WRF757SDEM01 "Issue is that ice maker is not producing ice. Replaced icemaker, valve, and heater. Unit tested good."
Near Cabot, AR 72023
Doug M.
Job Details: 04/03/2020
DRYER WHIRLPOOL WED8500DC4 "Inspected unit for not drying properly, performed service diagnostics found f2e1 error code stuck key,f4e4 error code control not reading proper voltage,tested incoming voltage checked ok,performed normal run cycle unit not getting hot,found shorted heat element,diagnosed to need fascia,main control,and heat element ; ordrng 1 3387747 (element) and 1 W11158453 (cntrl-elec) and 1 W11158455 (panel-cntl)"
Near San Antonio, TX 78222
Jesus C.
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Installed new wash rack and stoppers. No further issues n tested to complete.
Near San Antonio, TX 78228
Jesus C.
Job Details: 04/02/2020
DRYER MAYTAG MGDB955FW0 Installed new blower wheel. No noise during testing. Good heat at exhaust. Unit is working properly. Job complete.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/02/2020
WASHER MAYTAG MVWB725BW0 Called techline spoke to Sterling. The conversation centered around the design of the unit and where to look for corrosion. Customer doesn’t not wish to proceed with full tub repair. Collected service call.
Near San Antonio, TX 78211
Steven G.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT148FZDW00 "Checked refrigerator found leak at Evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/02/2020
DISHWASHER MAYTAG MDBH979SAM0 Replaced door seal. Tested to complete. Unit is good to go.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDF550SAHS Upon arrival determined that the water line was linked how the water inlet valve could not allow water to enter the unit. After straightening the line the the unit was able to allow water into the unit and function properly thereafter.
Near San Antonio, TX 78231
Richard G.
Job Details: 04/02/2020
ICEMAKER (STANDA WHIRLPOOL WUI75X15HB00 Replaced control and recirculating pump. Tested to complete. Unit is good to go.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFG525S0JS0 Replaced burner head and cap. Issue resolved.
Near San Antonio, TX 78250
Justin
Job Details: 04/02/2020
WASHER MAYTAG MVWX655DW1 Found control fault and pressure sensor fault on unit. Replaced control and housing for unit. Calibrated and ran through diagnostics. All test passed. Went over survey with customer.
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE530C0ES0 Installed new passive hinge. Active hinge will also need to be replaced. Ordering new hinge. ; ordrng 1 WPW10299224 (hinge-door)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/02/2020
REFRIGERATOR JENN-AIR JFC2290REP00 Found ice obstructing the icemaker filter. Removed the tube and removed the ice blockage to resolve issue. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78203
Jesus C.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Water leaking at connector in back from water supply to water inlet line. Ordering new inlet line and dust cover for unit. ; ordrng 1 W11162040 (tube-water) and 1 W11418239
Near San Antonio, TX 78208
Jesus C.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Installed new valve, housing, and evap fan. Good airflow to fresh food. No water from dispenser. Will need to replace dual valve. ; rqstng P&A on 1 WPW10341320 (valve-inlt)"
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer led module not lighting. Will need to replace module and control. ; ordrng 1 W11205083 (module) and 1 W11224256 (cntrl-elec)
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/02/2020
WASHER WHIRLPOOL WFW87HEDW0 Tested washer. Drain pump running constantly. Door not unlocking. Manually unlocked door. Drain pump still running. Removed pressure hose. Still draining. Good voltage from control. Will need to replace pressure switch. Collected service fee. Will order new switch. ; ordrng 1 WPW10448876 (switch-wl)
Near San Antonio, TX 78253
Justin
Job Details: 04/02/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Replaced damaged control board and gas lamp. Unit is working as designed.
Near San Antonio, TX 78228
Jesus C.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL MTB2156GEW Complaint is no cool in fresh food. Slight cooling in freezer. Pulled evap cover. Found ice buildup on top right of evap. Issue is sealed system related. Reschedule for sealed system tech. ; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/02/2020
WASHER MAYTAG MHW5630HC0 Customer complaint is that the unit is getting stuck on spin and is leaking at the bottom. Entered diagnostics and found no error codes. Ran automatic test and all steps passed.ran unit through rinse and spin. Unit would not come out of spin. Ordering controls. Found leak to be coming from the pump.; ordrng 1 W11316609 (pump-water) and 1 W11322901 (cntrl-elec) and 1 W11325569 (cntrl-elec)
Near San Antonio, TX 78254
Justin
Job Details: 04/02/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Touch panel is not responding to touch, unplugged and reset to see if it starts working. Unit came back up and started working. Doing a master reset on unit. Running unit through tests to ensure it works. Unit froze up again, will need to order display console and control board for unit. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)"
Near San Antonio, TX 78254
Justin
Job Details: 04/02/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Unit is still making loud noise, will need to order transformer. ; ordrng 1 W11371266 (TRANSFORMER )"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer complaint is that the unit is freezing items in the back of the refrigerator and in the drawers. Also if anything is wet, it will freeze. Checked refrigerator compartment and found no items frozen and no ice buildup. Found some ice building up on the evaporator. Ordering thermistor.; ordrng 1 W10316760 (thermistor)"
Near Boerne, TX 78006
Douglas H.
Job Details: 04/02/2020
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU "Unit not draining, found issue to be clogged drain line. Cleared obstruction to resolve the issue. Unit testing good now. No further issues at this point. Recommended to customer to run a clean cycle on the unit."
Near San Antonio, TX 78260
Jim G.
Job Details: 04/02/2020
DISHWASHER KITCHENAID KDTM354DSS4 Replaced adjuster. It should have replaced initially. Issue fully resolved.
Near San Antonio, TX 78249
Christian G.
Job Details: 04/02/2020
WASHER WHIRLPOOL MVWC565FW2 Issue stated. Washer didn’t finish cycle and washer kept running. Found sheets in washer had soap stuck in them. Drained unit. Found no error codes. Ran unit through cycle verification test in diagnostic cycle. Unit passed. Recalibrated unit. Ran unit through rinse and spin cycle. Unit ran with no issues. Asked customer to try another cycle and let us know how things go. Unit tests good at this time. Informed customer of survey.
Near San Antonio, TX 78254
Justin
Job Details: 04/02/2020
RANGE WHIRLPOOL WFG505M0BS3 "Unit is not igniting, will need ignitor. Bake and broil not working, stove top works. Pull unit out carefully with maintenance watching and it peeled some of the tile up, James said he has tile and it happens often here. Maintenance signed damage waiver. ; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven)"
Near San Antonio, TX 78251
Christian G.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Issue stated by customer: NOT COOLING. PREV TICKET #67497. NOT GOING BELOW 50 DEGREES. Found unit blowing out warm air previously due to iced over coils. Replaced evap motor/harness and grill that had cracked due to ice coverage. Unit intermittently would blow cool air for 2-3 weeks and then get warm again as explained by customer. Awaiting door to complete job.; eml tckt failed
Near San Antonio, TX 78254
Christian G.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Issue stated: OVEN WORKS, DISPLAY DOESN’T TURN ON. Previously replaced control. Ordered wrong part. Ordering switch-memb. Rescheduling panel overlay.; ordrng 1 W10840425 (swtch-memb)"
Near San Antonio, TX 78253
Justin
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced faulty ice maker and tested steps 44 and 45 in diagnostics. All test passed. Went over survey with customer.
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Found a frozen evaporator in the refrigerator section. Ordering the evaporator fan motor and wiring harness along with the user interface to resolve issues.; ordrng 1 W11033168 (harns-wire) and 1 W11089931 (panel-ui) and 1 WPW10389152 (support)
Near Bulverde, TX 78163
Jim G.
Job Details: 04/02/2020
WASHER WHIRLPOOL WTW4616FW2 Customer complaint is agitator is sucking clothes underneath it causing tangles.I contacted techline and spoke to Ed ST# 7727502757 who informed me at the there is too much ; ordrng 1 WP3951744 (agitator)
Near San Antonio, TX 78230
Richard G.
Job Details: 04/02/2020
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HS01 "Customer complaint is that while using the cooktop there were loud pops and smoke coming from under the knobs. Found one of the harness wires was shorted against the frame holding the infinite switches. Wiring harness needs to be replaced again. Rescheduling infinite switches to replace when harness arrives. Also ordering additional infinite switches, burners, and switch cover.; ordrng 1 W10843843 (switch-inf) and 1 W10911303 (switch-inf) and 1 W11111805 (harns-wire) and 1 W11302595 (covr-swtch) and 1 WP8273993 (elmnt-surf) and 2 WP8273994 (elmnt-surf)s and 1 WPW10275049 (elmnt-surf)"
Near Boerne, TX 78006
Douglas H.
Job Details: 04/02/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Unit microwave doesn’t come on. Called techline to be sure of diagnosis, spoke with Cathy, explained the situation and she stated to replace console since there wasn’t a start button on display to start micro. Also suggested to check the fuse on the filter board. Ordering console per techline ; ordrng 1 W11297728 (console)"
Near Bulverde, TX 78163
Jim G.
Job Details: 04/02/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Verified issue was due to a faulty evaporator fan. Fan is not responding and is damaged. SR# 7727503422; ordrng 1 W11249952 (motor-evap) and 1 WP67006337 (blade- fan)
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/02/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Unit not heating. Found issue to be electrical on the home side. L1-g 120 volts, L2-g 13 volts. L1-L2 68 volts. Advised they need an electrician to resolve the electrical issue on the home side. No further issues at this point."
Near Helotes, TX 78023
Douglas H.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFG320M0BB2 Last trip found faulty electronic control. Replaced control to resolve the issue unit testing good now. No further issues at this point. Yes to survey and leave behind
Near San Antonio, TX 78239
Steven G.
Job Details: 04/02/2020
ICEMAKER (STANDA KITCHENAID KUIS18PNZW2 Checked ice maker found unit not making ice checked evaporator found unit has a leak ordered parts ; ordrng 1 2313624 (condenser) and 1 W10218037 (evaporator) and 1 W10536005 (compressor)
Near San Antonio, TX 78249
Christian G.
Job Details: 04/02/2020
WASHER MAYTAG MVWB865GW Issue stated by customer: washer was dispensing only hot water during cycles. Customer states she tried putting it on cold wash only and to lowest temps. Found hoses in back had been switched. Reinstalled hoses. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78245
Justin
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Replaced bad icemaker, plugged unit back in. Ice maker called for water right away. Unit is good to go. Email added."
Near Universal City, TX 78148
Steven G.
Job Details: 04/02/2020
COOKTOP ELECTRIC JENNAIR JED3430WS00 Checked cooktop found bad burner switch for right front burner ordered; ordrng 1 W10222828 (switch-inf)
Near San Antonio, TX 78257
Douglas H.
Job Details: 04/02/2020
DRYER MAYTAG MEDB835DW4 Duplicate ticket
Near San Antonio, TX 78232
Jim G.
Job Details: 04/02/2020
DRYER WHIRLPOOL WED5600XW0 Replaced control and thermistor. Issue resolved.
Near San Antonio, TX 78249
Christian G.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE525S0HV1 Issue stated by customer: RT hinge bent causeing door to get stuck when opening and closing. Replaced hinge. Unit tests good. Customer inquired on inner door that was damaged due to faulty hinge. Will submit order to see if it gets approved. Please review pics.; ordrng 1 WP9761344 (liner-door)
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/02/2020
DISHWASHER KITCHENAID KDTE104ESS3 Last visit found a broken control panel. Tho visit replaced with a new console.
Near Boerne, TX 78006
Douglas H.
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Unit leaking in refrigerator compartment from EVAP. Found cause to be drip pan is warped. Ordering drip pan to resolve issues ; ordrng 1 W10836964 (pan-drip)
Near San Antonio, TX 78232
Jim G.
Job Details: 04/02/2020
MW-HOOD COMBO WHIRLPOOL WML75011HV4 I replaced the cavity humidity sensor and it corrected the issue however the cooling fan is failing as well. I doubt all these parts are needed to complete repair however that I will RS them just in case this is related to the high voltage components. ; ordrng 1 W11213880 (motor-fan)
Near Boerne, TX 78015
Christian G.
Job Details: 04/02/2020
WASHER WHIRLPOOL WFW6620HW0 "Issue stated by customer: washer not draining properly. Leaking on larger loads. Previously found unit draining for a long time. On rinse and spin cycle unit stayed on last minute for about 10minutes before switching off. Also found clamp really loose from drain hose. Fixed clamp, Replaced drain pump and control to resolve issues. Unit tests good. Customer informed of survey."
Near Castroville, TX 78009
Justin
Job Details: 04/02/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "Spoke with customer about issues, has not had any issues since the reboot. Customer wants to hold off on repair, if issue comes back will need control and console. W11261165 W11351998"
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDT750SAHV0 Customer stated that the unit is not cleaning dishes. Diagnostics revealed error codes F9E1 F2E1. Ordering control to resolve issues.; ordrng 1 W11305297 (cntrl-elec)
Near Schertz, TX 78108
Steven G.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Checked refrigerator found unit not cooling found no freon in unit added dye drier and charged unit ordered parts, customer wants to return unit to Lowe’s, either way ; ordrng 1 W10313899 (evaporator) and 1 W10346415 (condenser), used 2 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/02/2020
REFRIGERATOR JENN-AIR JSC24C8EAM00 Unit not making ice. Found cause to be ice maker motor stalling. Quoted 318.35 for P&L. Customer wants to proceed with repair. Ordering ice maker to resolve the issue. Collected Sc ; ordrng 1 WPW10251076 (icemaker)
Near Helotes, TX 78023
Douglas H.
Job Details: 04/02/2020
RANGE JENN-AIR JGRP548WP02 "Customer stated left oven not holding temperature and right oven doing it intermittently. Checked error codes to find f2e1 stuck/ shorted key, ordering UI for that issue. For temp issues finding control boards. Ordering all boards to resolve the issue. ; ordrng 2 W10888661 (cntrl-elec)s and 1 WPW10145531 (cntrl-elec) and 1 WPW10464534 (cntrl-elec)"
Near Cibolo, TX 78108
Steven G.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator found bad UI and broken wire harness ordered, harness 60.00 and 80 labor; ordrng 1 W10512203 (harns-wire)"
Near Castroville, TX 78009
Justin
Job Details: 04/02/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 "Need to replaced control and console for unit. Using parts from job 69899. Replaced control and console. Unit has a very bad smell inside, let Robert know via voicemail. Also outside control box does not turn off oven."
Near San Antonio, TX 78249
Christian G.
Job Details: 04/02/2020
DRYER MAYTAG MEDX655DW1 (Elderly home) Issue stated by employee. Start button broke not allowing them to use unit. Ordering start button assembly. Please review pics.; ordrng 1 WPW10563095 (relay-pts) and 1 WPW10565871 (knob)
Near Kingsville, TX 78363
Adam
Job Details: 04/02/2020
WASHER WHIRLPOOL WTW5000DW1 Installed component calibrated unit ran verification cycle issue resolved
Near Sinton, TX 78387
John L.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Installed slides and gasket and switch. Formed gasket. Issue resolved.
Near Kingsville, TX 78363
Adam
Job Details: 04/02/2020
WASHER MAYTAG MVWC565FW1 Inspection of unit shows leak behind wall. Leak customer is concerned about us coming from inside the wall right next to the washer. Advise customer to contact professional plumber to resolve issue. Also advise customer to replace hot and cold water taps in very bad states very corroded.
Near Castroville, TX 78009
Justin
Job Details: 04/02/2020
FREEZER MAYTAG MZF34X16DW04 "Found compressor running but really hot to the touch, will need a sealed system technician to come back for the compressor. ; ordrng 1 W10507884 (compressor)"
Near San Antonio, TX 78249
Christian G.
Job Details: 04/02/2020
DRYER WHIRLPOOL WED4850BW1 Issue stated by customer no heat. Previously replaced heating ele:ent and thermal fuse. Found unit miswired. Ordered control and wiring harness. Replaced. Unit still no heat. Ordering thermostats and cut off.; ordrng 1 279816 (thermal cut off hi) and 1 WP3977767 (thrmst-fix) and 1 WP8318268 (thermostat)
Near Corpus Christi, TX 78413
Adam
Job Details: 04/02/2020
WASHER AMANA NTW4516FW Inspection of unit shows no air codes. Calibrated and ran verification cycle issue resolved. Customer was concerned because after cycle would end should hear water still in the system. Explain to customer that is 100% natural that the tub itself ships with a water ring and water will stay inside the outer tub making a slashing noise sometimes.
Near Aransas Pass, TX 78336
John L.
Job Details: 04/02/2020
WASHER WHIRLPOOL WTW4816FW "Installed lock, issue resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 04/02/2020
DISHWASHER KITCHEN AID KDTE104DSS0 Complaint of unit leaking from underneath. Inspection of unit shows no error codes. Testing of unit shows no immediate leak during cycles but let the unit run for a few moments and there is a failure between the drive motor and sump we’re water is slowly leaking. Unit is out of warranty and customer was charged a diagnostic fee ofwith tax. Customer has declined any further repairs to the unit. Issue resolved
Near San Antonio, TX 78245
Richard G.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Complaint is of bad seal causing leaking. Found right door seal bad. Ordering seal.; ordrng 1 W10355582 (gasket-fip)
Near Corpus Christi, TX 78411
Adam
Job Details: 04/02/2020
WASHER MAYTAG MHW6630HW0 After only installing drawer tested unit and found that it has resolve the issue slight warping of the drawer and brittle piece is causing leak. Issue resolved
Near San Antonio, TX 78251
Richard G.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint is that the unit is not reaching the appropriate temperature in the oven and offsetting the temperature is not working. Verified issue. Ordering control, sensor, and thermal fuse.; ordrng 1 W11295998 (cntrl-elec) and 1 WP3196548 (fuse-thrml) and 1 WPW10181986 (sensor)"
Near Aransas Pass, TX 78336
John L.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT104TFDW00 "Installed compressor, charged unit. Holding pressure and is cooling. Issue resolved."
Near Portland, TX 78374
John L.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE525S0HZ1 "Installed door, issue has been resolved."
Near San Antonio, TX 78245
Richard G.
Job Details: 04/02/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 Replaced control and interlock. Clicking interlock is still happening. The top latch is not always pressing the switch completely closed. Door completely latches on bottom but not top. Ordering door.; ordrng 1 W11247223 (door/mw)
Near Corpus Christi, TX 78412
Adam
Job Details: 04/02/2020
WASHER WHIRLPOOL WFC7500VW2 Ran unit through both quick test and auto cycle no error codes showed all functions ran in time doubt as normal. When I did arrive at the home customer did have unit loaded but not washed. After running auto tests and diagnostic and finding no errors I asked customer to show me the size of load she would wash. Customer is overloading machine by quite a bit. Advise customer to cut load size in half and also wash like garments with like garments. Issue resolved
Near Schertz, TX 78154
Steven G.
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Checked refrigerator found door switch not working properly ordered; ordrng 1 W10403752 (switch) and 1 W10889223 (PADDLE )
Near Wytheville, VA 24382
Uriah B.
Job Details: 04/02/2020
DRYER WHIRLPOOL WED86HEBW0 F4e3F2e1F4e4Cleared codes.Tested unit with exhaust attached. Poor airflow detected. Tested with exhaust detached. Unit showed good airflow. Cx to have exhaust venting cleaned.
Near Adkins, TX 78101
Steven G.
Job Details: 04/02/2020
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS0 "Checked ice maker found after first cycle unit cuts off and power button blinks. Found bad bin thermistor replaced thermistor checked operation unit will need more work, harness 49.74, sensor 85.59 plus labor ; ordrng 1 W10485955 (harns-pump) and 1 W10485962 (sensor), pckd up 1 WPW10511923 (thermistor)"
Near Christiansburg, VA 24073
Uriah B.
Job Details: 04/02/2020
M/W OTR WHIRLPOOL GH7208XRS1 "Techline: SterlingUnit cycling through the menu by itself. Cx experienced MW turning on by itself. Even the convection heating element turned on by itself as well. Per techline, the only check is visual and recommends checking with parts on hand. Parts needed are as follows door/Keypad, UI wire harnesses, UI board. SR 7727500996 1-866-550-5136. SafetyPer safety, cx responsible for parts and labor because of age of the unitSafety 7727481704W10115584. Door display. 315.99WPW10391282. UI board. 168.62W10470186. Wire harness. 21.74W10470182. Wire harness. 21.12Labor 199.99 (includes second tech)Cx to go buy new"
Near San Antonio, TX 78245
Richard G.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE320M0ES2 Customer complaint is that there was sparking between the front and rear right burners. Found front right element and right cooktop harness burned. ; ordrng 1 W11047722 (elmnt-surf) and 1 W11134602 (harns-wire)
Near , TX 78015
Douglas H.
Job Details: 04/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Unit leaking. Found issue to be vent assembly and gasket. Ordering both parts to resolve the issue. ; ordrng 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
Near Boerne, TX 78015
Douglas H.
Job Details: 04/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer stated unit makes intermittent loud noise, ice build up in upper left hand corner, and deli control not working. For ice build up and noise issue finding unit needs adapter kit and then found faulty deli control. CRP the parts. Quoted 120 plus tax for labor. Customer wants to proceed with repair. Ordering deli control and adapter kit. Collected Sc ; ordrng 1 W10864519 (adapter) and 1 WPW10769076 (cntrl-elec)"
Near Helotes, TX 78023
Christian G.
Job Details: 04/02/2020
WASHER MAYTAG MVWB865GW0 Issue stated by customer: dispenser drawer leaking as soon as customer puts detergent in slots. Ordering drawer to resolve issue.; ordrng 1 W10919352 (drawer)
Near North Little Rock, AR 72116
Colton B.
Job Details: 04/02/2020
LAUNDRY WHIRLPOOL MHW6630HC0 "Issue was a clogged drain filter. Removed debris from filter to resolve issue. Unit drains well now. Ran a quick cycles, still did not observe any leaks. Last time out techline suggested not using sent boosters, as leaking is probably due to the over suds error code. Unit testing good."
Near Little Rock, AR 72205
Colton B.
Job Details: 04/02/2020
WASHER MAYTAG MVWB835DC2 Issue was a bad UI harness. Replaced UI harness to resolve issue. Unit tested good. Cleared error codes. Collected for P&L. Could not take payment. Wayne or Nate will call for payment.
Near San Antonio, TX 78255
Tommy B.
Job Details: 04/02/2020
DISHWASHER JENN-AIR JDTSS246GP0 Customer stated that the unit will not complete cycles. Found a float switch error and the unit not draining properly. Resolved issue by coiling the drain tube and zip tying it into the proper position.; ordrng 1 Wpw8567668 (ZIP TI)
Near Benton, AR 72019
Colton B.
Job Details: 04/02/2020
LAUNDRY WHIRLPOOL MVWB765FW3 "Issue is that the washer keeps tripping gfci ever time it is plugged in. Tested outlet with outlet tester, outlet checked good and did not trip. Plugged unit in, breaker tripped immediately. Unplugged UI and plugged unit in, breaker did not trip. Green diagnostics light on Control was solid, indicating a faulty control. Noticed exposed wiring on the lower washer harness, this is believed to be the cause of breaker tripping. UI harness tested okay but control was not sending voltage. Order new control, wiring harness and UI console just in case that took damage as well. ; ordrng 1 W10777953 (WIRE HARNESS) and 1 W11135391 (CONSOLE ) and 1 W11195970 (CONTROL)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Unit set on 45 degrees in RC and 0 in FC for past 3 days. Thermistors reading RC 5.29k ohmFC 19.4k ohm Product temp from middle shelf in RC was 38 degrees.7.4k ohm. At roughly 38 degrees. Reading 5.29k the sensor must be reading incorrectly. Parts complaint and have Plainfield send it out. 12791417SPSR 7727233303. ; ordrng 1 12791417SP (thermistor)
Near Vinton, VA 24179
Uriah B.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 0.56 amp while compressor running. Frost found on suction tube by filter drier. Temp in fridge reading around 44 degrees. Temp in freezer just about 32 degrees. Either blockage or leak in sealed system present. Compressor sounds and seems to be working ok. Ordering evaporator and dye drier. WPW10507886. Compressor. If needed Tribles Roanoke showing some in stock. ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer)
Near Benton, AR 72015
Colton B.
Job Details: 04/02/2020
DRYER WHIRLPOOL WED8500DC3 Issue is that dryer makes a loud rumbling noise late in cycle or on the second load of clothes. Finding issue to be a cracked blower wheel. Ordering new one to resolve issue.; ordrng 1 WP697772 (BLOWER WHEEL )
Near Benton, AR 72015
Colton B.
Job Details: 04/02/2020
RANGE WHIRLPOOL WFE505W0HB Issue was an F1E0 error code. Unit needs a new control board. Ordering a new one to resolve issue. Unit is at Rent a Center; ordrng 1 W11314391 (CONTROL)
Near Little Rock, AR 72210
Colton B.
Job Details: 04/02/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Customer complaint is a a refrigerator that isn’t cooling well. Frost pattern on evaporator indicates a restriction in sealed system. Checked with Wayne, scheduling a sealed system tech for Monday.; ordrng 1 W10143759 (DRIER.)"
Near Little Rock, AR 72210
Doug M.
Job Details: 04/02/2020
DRYER WHIRLPOOL MEDB765FW0 "Found damage to front bulkhead,diagnosed to need bulkhead; ordrng 1 WP697557 (bulkhead)"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/01/2020
OVEN ELECTRIC (D KITCHEN AID KODE900HBS00 "Last trip found faulty UI, and electronic controls. Replaced all 3 parts to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind. Issue was cause by ground wire from main harness directly over broil relay, which caused it to ground out."
Near San Antonio, TX 78252
Justin
Job Details: 04/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017FS0 "Upon arrival Customer said she doesn’t need service, decided to just buy a new one."