We serviced a
FRGIDAIRE DRYER
Model FAQE7011W0
Near San Antonio, TX 78216
Garry
Job Details: 01/21/2022
Previous visit found broken door strike responsible for dryer doors inability to remain closed. Replaced door strike and tested unit. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1C
Near San Antonio, TX 78253
Sebastian
Job Details: 01/21/2022
Found splutch fell apart. Ordered part to replace. Splutch would cause issues reported by customer.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US6HS00
Near Cibolo, TX 78108
Chris S.
Job Details: 01/21/2022
Customer stated that previous tech came to replace cooktop but didnt have the trim for the front of the cooktop on the Newport need to re-order part with silver trimming.customer wants appointment on the first of February.
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Schertz, TX 78108
Chris S.
Job Details: 01/21/2022
Customer stated they could smell gas when contact was an ononce they shut gas valve off smell went away ordering regulator and gas hoses.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/21/2022
Last trip found unit needed compressor and 3way valve. Replaced compressor and 3way valve to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Customer had all the parts needed. Advised customer of 24 hours with the doors shut to allow unit to cool. Per sb web, SS p&l under limited warranty
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78255
Richard G.
Job Details: 01/21/2022
No heating element to replace. Need heating element.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JV0
Near San Antonio, TX 78250
Sebastian
Job Details: 01/21/2022
Found left rear burner not turning on.. or ding element and switch to replace. Also confirmed good power to rest of burners.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Schertz, TX 78154
Chris S.
Job Details: 01/21/2022
Whats going to change our parts but remember that had another customer with the same issue and dryer was on tile put cushion underneath tile to see if it eliminated noise and it did so customer to buy the phone plates for the furniture to fix issue. After testing unit with cushion on the legs everything was working as design no bad rattling noise.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/21/2022
Our customer now has good water dispense but the ice maker is not making ice. The water flow with the pressure regulator on is now dispensing 8 ounces in 8 seconds without filter and 6 ounces in with water filter in. Before the pressure regulator we had 18 ounces in 8 seconds. I removed the ice maker and found that the fill tube with heater is cut. I got in touch with Whirlpool Tech Line while speaking with Steve but got disconnected. Technical Service Pointer #: W11406716 Action Required: MandatoryRelease Date: January, 2020 Whirlpool, KitchenAid, Jenn-Air FDBM Fill Tube Heater Wire Cause: The Fill Tube Heater may be inoperable due to broken wire. This may lead to a full or partial freezing of the fill tube creating a no water fill or low water fill of the ice tray. Correction: Replace Fill Tube with Heater according to the part listed on the Repair Parts List ( this will sub to the new kit .) I called Whirlpool Tech Line again to document and spoke with Steve. He agrees with my course of action. Part ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78228
Drew
Job Details: 01/21/2022
Replaced auger motor to resolve issue. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78254
Drew
Job Details: 01/21/2022
Replaced motor, drain pump, and control board. Unit tested as designed. No further issues at this point
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/21/2022
When removing the cabinet I measured the cabinet depth at 23 inches inside and 24 inches to the end. The ovens depth dimension is 23 1/2 inches. The power cord is smashing the back panel near the fans. There were no screws holding in the unit to the cabinet. I removed the double oven from the cabinet, removed all panels and replaced the controls and tested, F8 E0 and F6E4 fail. Replaced the console and tested. F6E4 pass F8E0 failed. I found a improper wire route and fan scroll placement out of manufacturing. I corrected this and tested unit by running each oven up to 350 F. Each oven reached temperature. In diagnostics no errors. I reassembled the unit and reinstalled back into the cabinet and tested again. This unit is now fully functioning as designed. I briefed our customer on cabinet and outlet concerns.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near San Antonio, TX 78216
Shawn W.
Job Details: 01/21/2022
Our customer had a few problems. The installers had to remove the doors to get the refrigerator in the kitchen. Connector double lock W11091654 and a part for the water lines that come with the freezer door W11026363. They also did not level the door for our customer. I reinstalled these arts and balanced the door for them. I also showed them how to install and remove the water filter and the bottom grill for condenser cleaning. There were three other screw that were in lace and likely came from another refrigerator they were delivering. Customer Install and Instruct.
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM00
Near Stockdale, TX 78160
Daniel
Job Details: 01/21/2022
Unit out of warranty. Customer reported water leaking into ice bin causing all ice to freeze. After inspection of unit found ice maker water chute was frozen up causing the water to splash into ice bin when it tried to fill ice maker. Customer stated he would like to replace ice maker. Replaced ice maker and steamed the water fill hose on top of ice maker to make sure there wasnt any ice or blockage. Unit now functioning as designed. Customer paid via phone Shawn Marcus
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Antonio, TX 78248
Jim G.
Job Details: 01/21/2022
Ive verified a long fill error and a faulty water inlet valve. I replaced valve from truck stoc Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78248
Jim G.
Job Details: 01/21/2022
Kickplate was installed incorrectly. Ive corrected the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78212
Jay
Job Details: 01/21/2022
Customer complained of ice maker working intermittently. Found some ice in the full tube. Cleared ice. Replaced inlet valve and ice maker.
We serviced a
MAYTAG WASHER
Model MVW7230HW
Near Boerne, TX 78006
Richard G.
Job Details: 01/21/2022
Replaced cabinet, slider, and gearcase. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Chris S.
Job Details: 01/21/2022
Customer stated the dishwasher was not drying dishes that need to be control board and soap dispenser. Ordering kidding Im just in case control board out of stock.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE900HSS02
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/21/2022
Last trip had defective console as the touch screen not functioning properly. Replaced acu, microwave acu, exspansion board and console on this trip. Upon testing unit, it functioned properly for me, but when the customer went to test it unit the touch screen wouldnt function for the customer, then it began acting up for me as well. Contacting techline due to continuing issue, spoke with Joel, explained the situation and he stated to order another user interface and make sure its ordered from Plainfield.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Universal City, TX 78148
Chris S.
Job Details: 01/21/2022
Customer stated the dishwasher was not draining correctly. Filled up the rinse aid part of the dispenser rented a couple of times and the level of the rinse aid never lowered that they should be faulty dispenser. Also ordering heating element just in case.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE507ESS05
Near Boerne, TX 78006
Richard G.
Job Details: 01/21/2022
Customer complaint is that the bottom oven would not shut off and the lights in both ovens stayed on. Breaker was off when I arrived. Turned on breaker. Lights to both top and bottom oven came on and would not shut off. Replaced upper oven control. No change. Will need lower oven control, console, and door latch.
We serviced a
MAYTAG WASHER
Model MHW4200BW1
Near San Antonio, TX 78247
Douglas H.
Job Details: 01/21/2022
Customer stated unit not spinning out clothing properly. Checked for errors, found f8e0 which indicates that there is an issue with the steam valve (low pressure or temp sensor not activating) ran diagnostics testing to check unit. Spin functioning properly, confirmed issue to be faulty valve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78247
Douglas H.
Job Details: 01/21/2022
Last tech found faulty control and inverter. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per sb web.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507ESS04
Near Boerne, TX 78006
Richard G.
Job Details: 01/21/2022
Customer complaint is that the unit is is still not heating well and she is getting the same error code as before. Ordering high side components and rescheduling interlock switches
We serviced a
KITCHEN AID RANGE
Model KDRS407VSS05
Near Helotes, TX 78023
Sebastian
Job Details: 01/21/2022
Found that the spark ignition circuit was actually working well the problem is the gas delivery after cleaning out orifices was able to make unit light up but the front left unit wants to hold onto the spark after passing the spark ignition part of the valve indicating that the switch is stuck ordering valve which has switch on it gave an estimate listed above.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78249
Drew
Job Details: 01/21/2022
Found a slice in the tubing of the reservoir due to the panel being pushed on or installation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78216
Jim G.
Job Details: 01/21/2022
I verified a frozen evaporator caused by a clog in the drain line. Cleared obstruction and used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78216
Jim G.
Job Details: 01/21/2022
The parts are still not available. I did stop by to inspect the unit and attempt to glean some information. It appears only one module has failed however it is practically unusable. Error code displays is F47. I spoke to Andrew with WP techline SR# 7732781148 who advised replacement of these parts. ; schdld next appmnt for 1/28 FRI !
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Von Ormy, TX 78073
Jay
Job Details: 01/21/2022
Checked for error codes and found none. Ran a diagnostic cycle and heard or saw nothing out of the normal. No error codes found after either. Explained normal operation and operational noises to customer. Machine is functioning as intended.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW9630DDB
Near Stockdale, TX 78160
Daniel
Job Details: 01/21/2022
Returned with parts to repair. Installed new oven sensor. Tested unit to check if oven was getting to proper temperature of 400 degrees. Used thermal gun to check temperature after oven read that it hit 400 degrees and unit was at the correct temperature.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Boerne, TX 78015
Richard G.
Job Details: 01/21/2022
Customer complaint is that the unit is still tripping the breaker. Ordering motor, harness, and console. Will also need pump and control that is on order.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near La Vernia, TX 78121
Daniel
Job Details: 01/21/2022
Customer reported control panel buttons lighting up when not suppose to and leaving random numbers after cycle is over. Machine will also lock and unlock at random times that are not needed. After inspection found control panel not working correctly. Washer will finish a cycle completely with no problems but seems like the control is faulty that is causing the random numbers and lights and causing components to activate at wrong timing. Ordering control. Will return with part to repair
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near San Antonio, TX 78252
Jay
Job Details: 01/21/2022
Water inlet line was loose. Tightened line. Ram cycle checked for leaks. None found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near San Antonio, TX 78252
Jay
Job Details: 01/21/2022
Ice maker not harvesting. Ordering new one.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430IM00
Near San Antonio, TX 78256
Drew
Job Details: 01/21/2022
Found a faulty ui, per service pointer ordering acu in case there is a communication error between the boards.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near La Vernia, TX 78121
Daniel
Job Details: 01/21/2022
Returned to replace parts. Noticed that one of the cabinets I ordered was the wrong kind. Replaced damper control. Noticed that the old one was jammed open. Replaced damper gasket as well as the old one was pretty worn out. When removing wiring cover for ice maker the clip broke so ordering new wiring cover and correct cabinet. Will return with parts to finish repairs.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jay
Job Details: 01/21/2022
Front right and rear left burners cut off on their own. Unit missing filter screen. Customer states that oven bake doesnt get hot enough at times. Ordering new probe.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78240
Sebastian
Job Details: 01/21/2022
On last visit found thermostat was bad. Replaced part and now working as it should.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/21/2022
The temperature in the FC is 55 F and the RC 64 F. The compressor is working and is very hot. The main control is beeping every two seconds and the user interface is going out every time it beeps, then relights. I turned off the power at the display, then turned on the power and the tone at the control became permanent and the display did not come on. The freezer evaporator is frozen up due to the control not operating. I spoke with Chris, Senior Technician at Whirlpool to look at possibilities. I removed the freezer panel and freed up the evaporator fan and the unit came on and stopped the intermittent tines and display malfunction. However, eventually the whole unit powered done in about 4 minutes. The control would revise 3 tones intermittently.p and all lights went out but the evaporator fan was still running. The 2 second beeping started again. As advised by Chris, ai removed the evaporator fan and the beeping stopped. We will need to replace the evaporator fan and the power control board. I ran through diagnostics and as soon as I went into step 3 for the evaporator fan the fan came on but I was kicked out of diagnostics. There looks to be a correct frost pattern developing at the top but then the unit stops. Spoke with Drew at Whirlpool, they still have a control kit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Adkins, TX 78101
Daniel
Job Details: 01/21/2022
Customer reported lights on fridge section not working. Upon arrival found freezer light module out as well. Replaced freezer light module and all lights turned back on again. Unit functioning as it should. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Universal City, TX 78148
Douglas H.
Job Details: 01/21/2022
Customer stated unit leaking from ice maker. Confirmed this issue. Checked ice maker errors, found e2 error motor lost position. Confirmed unit is definitely leaking from ice maker. Ordering ice maker and dual valve to resolve the issue. Scheduled for soonest availability .
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Victoria, TX 77905
Michael
Job Details: 01/21/2022
The customer said its making a loud screeching noise but not all the time. No error codes, tested the spin cycle manually, I heard the screeching noises each time it changed speeds. I removed the shield underneath, there was signs of the belt slipping and dust from the pulley, the belt and cam need to be replaced, ordered the belt and rescheduled the customer .
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Taft, TX 78390
John L.
Job Details: 01/21/2022
Install suspension and control board. Re-calibrated unit and ran test cycle. Issue on this unit has been resolved.
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Aransas Pass, TX 78336
John L.
Job Details: 01/21/2022
Inspected unit, found issue to be with broken door switch. Replaced switch and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Corpus Christi, TX 78412
John L.
Job Details: 01/21/2022
Inspected unit, compressor does not power on. Compressor is getting voltage, tried a different start device. Did not change. Bad compressor, will need to replace compressor to resolve issue. Compressor most likely died due to leak in line, line at drier shows signs of leak as joint is covered in corrosion and oily. Will need to replace drier as well.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Corpus Christi, TX 78411
Adam
Job Details: 01/21/2022
Customer complaint of big selection no longer working. Inspection of unit shows main harness is fried. Replaced harness but Im not able to test unit because of power cord. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Corpus Christi, TX 78415
Adam
Job Details: 01/21/2022
Customer complaint of unit leaking during wash cycle. Inspection of unit shows obvious deformation on inner door. Replace inner door to resolve issue.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Victoria, TX 77904
Michael
Job Details: 01/21/2022
The customer said its not drying the dishes. There were no error codes, ran a diagnostics test, completed with no issues or error codes, the appliance is heating and working normal. The customer isnt satisfied with the appliance, I advised her that the appliance is working as designed and to make sure to fill the reservoir with rinse aid to help with the drying and spotting.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Victoria, TX 77904
Michael
Job Details: 01/21/2022
The appliance sometimes acts up on the UI and the breaker has tripped a couple of times. F5E1 lid switch fault/lid is up, F2E1 stuck key, cleared error codes, manually tested the lid lock, its working normal, tested the UI and knob, no stuck keys. Unplugged the appliance and checked voltage, voltage is good, plugged it back in, calibrated and performed a diagnostics test, completed with no issues or error codes. If the customer calls back with the same issue please order the latch W10787878 before going back out. Advised the customer if the breaker trips again, its possible it is due to a weak breaker, the appliance is working normal at this time
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XSS00
Near Spring Branch, TX 78070
Shawn W.
Job Details: 01/20/2022
Our customers burners were working after our last technician was out but the unit slowly started to have burners go out. Then the whole unit went dead. According to our customer the previous Technician was unable to program but our customer was able to program it themselves. Shortly after that some of the burners stopped working. On further discovery the technician did program the unit but there was a centipede that got into the electronics. I tested the outlet, it is fine even though I had to dig. I uninstalled the in cabinet oven and checked the voltage of the terminal block and it was receiving the correct voltage. I spoke with Anthony., Senior Technician at Whirlpool. He checked the electrical requirements and found that this model needs to be hard wired into its own junction box. On page SR# 7732451692 The cooktop should be connected directly to the junction box through flexible, armored or nonmetallic sheathed, copper cable. The flexible, armored cable extending from the fuse box or circuit breaker box should be connected directly to the junction box. On page 4 of the Installation instructions: Before You Make the Electrical Connection: To properly install your cooktop, you must determine the type of electrical connection you will be using and follow the instructions provided for it here. A 4-wire or 3-wire, single phase, 240 volt, 60 Hz., AC only electrical supply is required on a separate, 50-amp circuit (36' models) or 40-amp circuit (30' models), fused on both sides of the line. The cooktop should be connected directly to the junction box through flexible, armored or nonmetallic sheathed, copper cable. The flexible, armored cable extending from the fuse box or circuit breaker box should be connected directly to the junction box. Locate the junction box to allow as much slack as possible between the junction box and the cooktop so that the cooktop can be moved if servicing becomes necessary in the future. Do not cut the conduit. The length of conduit provided is for serviceability of the cooktop. A UL listed or CSA approved conduit connector must be provided at each end of the power supply cable (at the cooktop and at the junction box). A listed conduit connector is already provided at the cooktop. Further instructions for the electrician in installation manual. We can only proceed with the repair once this has been properly installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Converse, TX 78109
Garry
Job Details: 01/20/2022
Customer complaint of ice not dispensing. Found ice buildup inside of icemaker container cover and on auger/auger motor gears. Found issue to be icemaker stuck during harvest rotation causing water to splash and leak, leading to ice buildup. Ordering icemaker (W10873791) to resolve issues. Scheduled follow-up for 1/26/22. No further issues at this time. ; schdld next appmnt for 1/26 WED !
We serviced a
Samsung Washer
Model n/a
Near Atascosa, TX 78002
Jesus C.
Job Details: 01/20/2022
Tested unit. UB error codes. Will need to replace suspension. Samsung washer suspension
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2022
Issue was LF error code. Replaced valves, unit tested good.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78255
Richard G.
Job Details: 01/20/2022
Replaced evap motor with harness. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Floresville, TX 78114
Daniel
Job Details: 01/20/2022
Customer reported door not staying down when open. After inspection found dishwasher had no hinge sleeves. Installed hinge sleeves. Tested opening and closing door. Door stays open as designed. Job complete
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78255
Drew
Job Details: 01/20/2022
Called tech line received Sr#7732776761 from Anthony. Was told to order a thermistor as well as sealed system parts.
We serviced a
JENN-AIR DISHWASHER
Model JDB3610AWE
Near San Antonio, TX 78258
Jim G.
Job Details: 01/20/2022
I verified a damaged/leaking water injector. Unfortunately the part is discontinued.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Stockdale, TX 78160
Jesus C.
Job Details: 01/20/2022
Installed new evaporator. Will need to reschedule to complete repairs. ; schdld next appmnt for 1/26 WED !
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DS02
Near San Antonio, TX 78216
Garry
Job Details: 01/20/2022
Customer complaint of F2E1 (stuck key) error code and in inoperable oven. Power-cycled unit and returned to operation. Unit operated well until I received an F9E0 (unit not wired correctly) error code. Verified 240vac at receptacle and then opened up wall plug to find loose neutral, ground, and line connections. Reestablished and cleaned up these connections & cleared stored fault codes. Unit testing good. No further issues at this time.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D2EAW00
Near Floresville, TX 78114
Daniel
Job Details: 01/20/2022
Unit out of warranty. Customer reported leaking from bottom of fridge and a plate of ice that forms underneath bottom shelf of freezer. Customer never had water hooked up on unit for ice or to dispense water so I know its not a valve issue. Found clogged extension drain tube. Replaced extension drain tube and steamed drain hole. Unit back in service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Ingram, TX 78025
Colton B.
Job Details: 01/20/2022
Replaced console, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Helotes, TX 78023
Sebastian
Job Details: 01/20/2022
Changed door and control UI as per last tech diagnosis ..Working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2022
Issue is a cracked UI panel, making it hard to open and close door. Ordering new panel. Ordering part and will call customer when it gets in.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2022
Issue was a bad actuator, replaced actuator, unit testing good.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near San Antonio, TX 78253
Jay
Job Details: 01/20/2022
Gave customer a quote and they opted to buy a new machine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Cibolo, TX 78108
Chris S.
Job Details: 01/20/2022
Customer stated that washer didnt have any water going to it powers on. That they should be water valve is not turned on turn the water valve on Tessa unit everything working as designed no further issues.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near San Antonio, TX 78248
Jim G.
Job Details: 01/20/2022
I verified that the thermistor had been placed on the wrong end of the evaporator coils. I thawed the coils and positioned the thermistor in the correct location.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ0
Near San Antonio, TX 78249
Jim G.
Job Details: 01/20/2022
Replaced magnetron, diode and cap. Issue is now resolved.
We serviced a
SAMSUNG DRYER
Model DV50K8600EV/A3
Near San Antonio, TX 78245
Jay
Job Details: 01/20/2022
Replaced idle pulley and roller assembly. Upon disassembly noticed blower motor duct was missing hardware and not sealed. Replaced hardware and got proper seal. Also noticed exhaust duct was not sealed. Reseated duct and ensured proper seal. Unit is operating at normal volume levels.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/20/2022
Unit has parts on order for this issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 01/20/2022
Need to order cover for softener dispenser.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSD618ESS
Near Helotes, TX 78023
Sebastian
Job Details: 01/20/2022
Found that the unit is going to need some new LED lights was not able to hunt down the source of the short the unit is pulling low amperage at the moment not anywhere close enough to cause an issue for a breaker explaining the customer that we have no control over the breaker if the breaker is weak then they might have to have that changed out ordering lights returning with control and inverter box in case the inverter box is the source of the issue as well.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near San Antonio, TX 78233
Garry
Job Details: 01/20/2022
Customer stated lid lock would not disengage. Was unable to disengage lid lock through component activation mode. Found issue to be main electronic control. Drive motor harness and connector on control board are badly burned. Harness connector on motor badly burned. There was clearly an over-current event on this motor and board. Gear case also showing signs of failure. Customer has opted to replace this machine as opposed to spending the money on repair. Advised customer that I retrieved the following error codes: F7E3(Motor Drive Module Over Current), F5E1(Lid Switch Fault Lid Is Up), F7E9 (Locked Rotor). No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model LWRX735SDBM00
Near San Antonio, TX 78230
Jim G.
Job Details: 01/20/2022
I verified the icemaker is in fact at fault.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78254
Sebastian
Job Details: 01/20/2022
Found that after changing the overload relay the compressor does not want to stay on it is feeding proper power fans kicking on on the condenser unit compressor kicks on for half a second but wont stay on the resistance readings are we getting were 4, 6 and 10 off compressor windings, Returning with new capacitor and reserving compressor so that sealed system tech. May try to apply capacitor first to see if that was the issue microfarads on capacitor shows good. Explain to customer that compressor shows one part in the warehouse not entirely sure if that is accurate or not but Im ordering it on schedule for a week ahead of time so that we may get our sealed system tech out with all parts.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Schertz, TX 78154
Chris S.
Job Details: 01/20/2022
Tried to replace motor fan but new fan is defective. And notice the oven was warped in the back and could barely get fan off drawers do not fit in oven well. Back panel what could be the cause of why fan is not turning its getting stuck and burning motor up. Re-ordering part a customer also going to Best Buy to talk to them to see if they can switch it out.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 01/20/2022
Errors in Diagnostics. F7E1 Tachometer missing or wrong signal and F8E1 long fill and F2E1 UI stuck button and F0E7 load detected when running clean washer cycle. Model Number: WTW6120HW2. Unit is in warranty. Wrong Model Number submitted. Our customer is having. Problem with the unit tripping the circuit breaker multiple times during. Wash cycle. I ran diagnostics service mode and all loads functioned as designed. I checked the outlet and it is sound. I ran a separate item(hair dryer). This did not trip the breaker. The breaker did not trip at all when I ran it. I ran a regular load to see if it would trip. The breaker is marked 20 amps. Our customer did it happens usually during the spin cycle. I stopped my wash test and entered component activation to run spin and agitate at all speeds functioned with no trip of the circuit breaker I spoke with Joel, Senior Technician at Whirlpool. We tested the owner cord for continuity, we checked to make sure power cord is properly grounded, we checked the am draw on all loads while running the unit on service diagnostics cycle. The highest amp draw was 7.9 MPs during the spin It would take an am draw of around 18 ams s to trip the circuit breaker on a 20 amp circuit. It is not the appliance causing the circuit breaker trip. It is the homes electrical set up or product problem with the actual breaker box. This washer needs to be used on a dedicated outlet/circuit. SR#7732776936. On page 5 of the owners manual under Electrical Requirements it states: A 120 V, 60 Hz., AC only, 15 or 20 A, fused electrical supply is required. A time-delay fuse or circuit breaker is recommended. It is recommended that a separate circuit breaker serving only this appliance be provided. I found that at least one outlet is is being shared on the circuit with the washing machine. I plugged in my dryer and turned of the breaker to the washing machine and the dryer turned off. There could be others in the house. This could cause the amperage of the circuit to go over the 20 amp limit causing the circuit breaker to do what it is designed to do. To protect the home. I showed this to our customer and explained that a deducted circuit would need to be available for the washer to operate without exceeding the capability of the circuit. Or they would need to contact the manufacturer of the circuit breaker box for a possible defect in their product. Customer Instal and instruct.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model DCE33PA-1SSD
Near Boerne, TX 78006
Richard G.
Job Details: 01/20/2022
Customer complaint is that the unit is making ice, but it is not cold enough to keep the ice, and it melts. Found water dripping from one of the hoses into the ice bin, causing the made ice to melt. Tightened up hoses to prevent leaking water. Unit is functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2022
Ordering display per notes.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Selma, TX 78154
Chris S.
Job Details: 01/20/2022
Well stated that oven wasnt working on the range but cooktop was found it should be faulty control board and wire harness ordering parts wire harness is out of stock.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL
Near San Antonio, TX 78256
Drew
Job Details: 01/20/2022
Upon arrival found the bottom seal to be leaking, also found the tub gasket to be warped. Replaced tub gasket. Ordering bottom seal to resolve issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Castroville, TX 78009
Jay
Job Details: 01/20/2022
Installed two lights in the freezer. Still no light. Ordering led control board and two more leds for the fridge.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78245
Jay
Job Details: 01/20/2022
Installed ice maker. Unit testing good.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430GB01
Near San Antonio, TX 78230
Jim G.
Job Details: 01/20/2022
I was able to verify that the cooktop surface is damaged and could visually determine that the glass is separated from the metal.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Shavano Park, TX 78249
Jim G.
Job Details: 01/20/2022
I verified a faulty moisture sensor. Error included issues with airflow but it appears.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78245
Jay
Job Details: 01/20/2022
Complaint was unit is not cooling. Owner left unit unplugged for two weeks. Plugged unit in and started blowing cool air. Door ajar chime and light started immediately. Ordering evap fan and switches.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78227
Jay
Job Details: 01/20/2022
Unit starts draining as soon as its plugged in. No response from the ui or any input. No display lights on. Ordering control board.
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Boerne, TX 78006
Richard G.
Job Details: 01/20/2022
Replaced timer, tested to complete. Unit is good to go.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near Boerne, TX 78006
Richard G.
Job Details: 01/20/2022
Replaced door panel. Unit is good to go.
We serviced a
KITCHENAID RANGE
Model KDRS407VSD01
Near Kerrville, TX 78028
Colton B.
Job Details: 01/20/2022
Customer explained an F2E1 error code over the phone. Ordering new key pad and UI.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78256
Drew
Job Details: 01/20/2022
Upon arrival couldnt find a power cord, maintenance brought out 2 but did not work. Ordering parts associated with spinning of drum, explained we would need to have power to test and ensure a proper functioning unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Converse, TX 78109
Garry
Job Details: 01/20/2022
Customer complaint of ice not dispensing. Found ice buildup inside of icemaker container cover and on auger/auger motor gears. Found issue to be icemaker stuck during harvest rotation causing water to splash and leak, leading to ice buildup. Ordering icemaker (W10873791) to resolve issues. Scheduled follow-up for 1/26/22. No further issues at this time. ; schdld next appmnt for 1/26 WED !
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/20/2022
Replaced gearcase, unit testing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW03
Near Boerne, TX 78006
Douglas H.
Job Details: 01/20/2022
Customer stated unit stopped cooling and over temp light was flashing. Found issue to be electronic control. Control was sent was not the correct part. Ordering correct part to resolve the issue.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model MMV4205FZ-3
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/20/2022
Customer stated unit not starting and would say open/close door. Found issue to be faulty door switches. Unit needed interlock kit. Replaced interlock kit to resolve the issue. Unit is now functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Sebastian
Job Details: 01/20/2022
Oils not determine the cause of the substance bill up. Pump is working fine water source seems to be good went ahead and ordered manifold assembly with both spray arms and filter set up.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Floresville, TX 78114
Daniel
Job Details: 01/20/2022
Customer reported hole on wash plate causing clothes to get stuck in hole while washing. After inspection found error code F7E9(locked rotor) which was probably caused my clothes getting stuck in hole and was causing the rotor not to rotatable correctly when using. Replaced wash plate and tested unit. Unit functioned as designed. Unit back in service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78253
Sebastian
Job Details: 01/20/2022
Replace the pump assembly and tested unit unit good to go all pump was damaged and leaking
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Comfort, TX 78013
Colton B.
Job Details: 01/20/2022
Replaced module and ice maker arm. Unit tested good.