Near San Antonio, TX 78258
Jim G.
Job Details: 07/21/2020
OVEN ELECTRIC (D JENN-AIR JJW2427DS01 Duplicated error upon arrival. Replaced console. Issue resolved.
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW3 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now no further issues at this point. Yes to survey and leave behind. Unit was under warranty at the start of this service request
Near Castroville, TX 78009
Christian G.
Job Details: 07/21/2020
FREEZER WHIRLPOOL WSZ57L18DM03 Issue stated by customer: gasket not sealing all the way causing unit to frost up badly. Clear bend in door and opening at bottom. Door should have been ordered first visit. Ticket info shows door on order.; O-emld tckt
Near San Antonio, TX 78249
Jim G.
Job Details: 07/21/2020
WASHER MAYTAG MVWB835DW4 Found obstruction in drain pump. Removed said obstruction. FCC collected service fee.
Near Boerne, TX 78015
Douglas H.
Job Details: 07/21/2020
ICEMAKER (STANDA SAMSUNG RF23M8570SR/AA Customer stated couldn’t pull out ice maker bin due to be frozen over. At some point unit defrosted and ice bin was free. Ordering ice maker to resolve this issue. ; ordrng 1 DA97-13718C (ICEMAKER )
Near San Antonio, TX 78242
Ezequiel V.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Spoke to customer about parts not properly ordered, custom estates it is okay to reschedule. Ordering control board and evap per last tech.; ordrng 1 2315549 (motor evaporator) and 1 W11265217 (CONTROL BOARD)"
Near San Antonio, TX 78232
Jim G.
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Joel SR# 7728353384 verified issue was clogged ice issue at the evaporator. Will replaced control and evaporator cover per technical service pointer w11329116c ; ordrng 1 W11167902 (cover-evap) and 1 W11333076 (CONTROL)
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Unit not cooling. Checked pressures found pressures in nominal range. Unplugged unit to check for pressure equalization. Pressures equalized. Find cause to be a faulty compressor. Ordering compressor to resolve the issue. ; ordrng 1 W10507884 (COMPRESSOR )
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/21/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Found that unit would not scroll correctly. Ran diagnostics and received 2 error codes for F6E0. I also found that the WiFi was set to on but is not connected to a WiFi network in the home. I rebooted the unit twice after clearing the error codes with no return and scrolling was reset. I explained to the client about the WiFi and that it will need to be powered down and powered back on if this happens again in the future. Unit is fully operational.
Near San Antonio, TX 78208
Ezequiel V.
Job Details: 07/21/2020
WASHER WHIRLPOOL WTW5000DW1 Replaced control board after replacement tested unit found no issues no error codes found during testing or operation. Recalibrated washer no issues during calibration Job complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Client claimed that the dishes were dry on the side and on bottom as well. I checked the unit again, ran it through diagnostics and still no problems found. Talked to Cathy at Tech Line. We ran a temperature test in the tub as the wash cycle began. The heating element was engaged but the water temperature was at 74 degrees F. We checked the water running out of the faucet and it was 74 degrees F. I explained to the customer that the temperature needs to be at an input of 120 degrees F. I showed them the spec in the installation manual. I went with him to the water heater and it was set between low and high. I turned it to high. Told them that it would probably take 24 hours for the water heater to catch up. Told them to run a load in 24 hours and check the drying results. I ran another cycle to show them the temperature in their tub during wash cycle on my thermometer and they saw it was a 71 degrees F. I explained to them about inputs and outputs. Th
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Door falls down. Found cause to be friction pads missing. Ordering friction pads to resolve the issue. ; ordrng 2 WP8268961 (FRICTION PAD)s
Near San Antonio, TX 78225
Ezequiel V.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Checked refrigerator found right door lower than left raised right door to equal height job complete. Customer provided proof of purchase unit is in warranty.
Near San Antonio, TX 78245
Tommy B.
Job Details: 07/21/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Customer stated that the unit is taking longer than expected to heat. Ran diagnostics with no stored error codes. Well preheating the oven, observed the bake element to be nonfunctional. Ordering the bake element along with a wiring harness to resolve issue.; ordrng 1 W11225360 (harns-wire) and 1 WPW10546517 (elmnt-bake)"
Near San Antonio, TX 78250
Christian G.
Job Details: 07/21/2020
DRYER WHIRLPOOL WED4815EW1 "Issue stated by customer: unit won’t start. No power. Voltage tested good from wall to tblock. Replaced fuse and hi limit stat. Still no power ordering thermal cut off, fix thermistor and time.; ordrng 1 W10900067 (cutoff-tml) and 1 WP3977767 (thrmst-fix) and 1 WPW10185982 (timer)"
Near Schertz, TX 78154
Steven G.
Job Details: 07/21/2020
DRYER MAYTAG MEDX655DW1 "Checked dryer found unit not starting, checked power everything checked ok, Replaced bad motor checked operation unit working normal now ; used 1 279827 (MOTOR) from stock"
Near San Antonio, TX 78260
Jim G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Ice maker is leaking. ; ordrng 1 WPW10300024 (icemaker)
Near San Antonio, TX 78260
Jim G.
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Drain pan is also damaged. ; ordrng 1 W11457241 (DRAIN PAIN)
Near Live Oak, TX 78233
Steven G.
Job Details: 07/21/2020
WASHER WHIRLPOOL WTW4616FW1 "Checked washer found hot water valve not working, replaced valve checked operation unit is working normal now"
Near San Antonio, TX 78253
Tommy B.
Job Details: 07/21/2020
RANGE WHIRLPOOL WGG745S0FS02 Igniter would not fully connect. Ordering new part to resolve issue.; ordrng 1 WPW10324738 (igntr-oven)
Near San Antonio, TX 78209
Steven G.
Job Details: 07/21/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Checked dishwasher found all display lights not working, replaced touchpad checked operation everything is working normal now"
Near San Antonio, TX 78240
Steven G.
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW3 Checked washer found gear case knocking in agitation replaced gear case and Slider checked operation unit is washing normal now.; used 1 W10734521 (SLIDER) from stock
Near Converse, TX 78109
S. L.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Removed ice maker replaced auger motor ran test ice maker working and auger working all operations normal advised of survey.
Near Floresville, TX 78114
S. L.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL GX2FHDXVB08 Removed door replaced ice maker. Tested all operations normal advised of survey.
Near Floresville, TX 78114
S. L.
Job Details: 07/21/2020
WASHER MAYTAG MVWX655DW1 "Found drain pump impeller stuck, removed water from unit replaced drain pump recalibrated tested all operations normal advised of survey."
Near San Antonio, TX 78254
Richard G.
Job Details: 07/21/2020
WASHER WHIRLPOOL WFW6620HC0 Replaced drum. Checked inside for sharp edges and found none. Ran unit through automatic test. Unit is good to go.
Near San Antonio, TX 78260
Jim G.
Job Details: 07/21/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Leon Sr# 7728366211 if amp draw is less than 30 amps than then it is a weak breaker. Issue is at the breaker.
Near San Antonio, TX 78260
Jim G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Replaced icemaker. Issue resolved.
Near San Antonio, TX 78209
Steven G.
Job Details: 07/21/2020
ICEMAKER (STANDA SCOTSMAN SCCP50MA-1SS "Checked ice maker found drain pump keeps running, touched hose and it stopped, checked for buildup everything was clear customer to watch and if it starts again we will need a pressure switch"
Near San Antonio, TX 78245
Richard G.
Job Details: 07/21/2020
DRYER WHIRLPOOL WED4815EW1 "Replaced heating element, thermal cutoff, and thermostats. Tested to complete. Unit is good to go."
Near San Antonio, TX 78258
Jim G.
Job Details: 07/21/2020
ICEMAKER (STANDA KITCHENAID KUIC15POZP0 Diverter pump is faulty. ; ordrng 1 1901A (pump)
Near La Vernia, TX 78121
S. L.
Job Details: 07/21/2020
MW-HOOD COMBO KITCHENAID KMHP519ESS4 Removed cabinet installed new magnetron and diode used mounting hardware to correct install tested transformer former needed advised customer to sand cabinet so door will not rub when opening and closing. Tested unit all operations normal collected balance. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW00 "Replaced freezer door for fridge, tested unit for completion."
Near Boerne, TX 78006
Christian G.
Job Details: 07/21/2020
WASHER WHIRLPOOL WFW75HEFW0 "Issue stated by customer: unit locking and gets stuck staying locked. Also unit having hard time draining all water. Found F3E1 water level system error, F9E1 long drain, F8E3 overflow condition stored in unit.ran unit through diagnostics. Unit not draining in c7. Quoted customer 183.43 for part+labor. Customer paid 113.66 for s.call via card.; ordrng 1 WPW10605427 (pump-water)"
Near San Antonio, TX 78209
Shawn W.
Job Details: 07/21/2020
WASHER MAYTAG MVWC465HW2 Found that the h it would not go into diagnostics and the lights were not working on the UI. I checked the 120 VAC outlet and it was fine. Performed tests 1 and 4 for main control and UI. 12 VDC was not present at J12-1 wrt J12-4. Service manual calls for a new control board. Part ordered.; ordrng 1 W11249158 (cntrl-elec)
Near Boerne, TX 78015
Douglas H.
Job Details: 07/21/2020
WASHER SAMSUNG WF42H5200AW/A2 "Calling Samsung techline due to reoccurring issues. Spoke with James. 3e2 error motor related. de error door error. Had me run testing on unit. Stated 3e2 is either motor, hall sensor or control issue. Had me run more tests on the unit then stated that since the drum spins motor is working and reading rpms so hall sensor is good. Stated the only thing it can inverter control dc92-01531b. Quoted 215.42 for part. Labor under 90 warranty. Customer wants to proceed with repair. Ordering control to resolve the issue. ; ordrng 1 DC92-01531B (INVERTER CONTROL)"
Near San Antonio, TX 78247
Shawn W.
Job Details: 07/21/2020
WASHER MAYTAG MVW7232HW0 Replaced gear case. Ran DLMS calibration cycle. Unit fully functional.
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 07/21/2020
WASHER MAYTAG MVWC465HW2 "Checked washer found error code f0e5 overload, tested washer no error codes found after testing.unit is working as designed. Spoke to customer about proper loading procedures. Job complete."
Near San Antonio, TX 78230
Jim G.
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Verified very noticeable ding to left refrigerator door. Confirmed proof of warranty within 30day restriction for cosmetic warranty. Please contact when part is available for install. ; ordrng 1 W11301204 (dor-fip)
Near San Antonio, TX 78250
Christian G.
Job Details: 07/21/2020
DRYER MAYTAG MEDC465HW0 Helper tech.
Near San Antonio, TX 78255
Christian G.
Job Details: 07/21/2020
FREEZER WHIRLPOOL GAFZ30FDGB01 Issue stated by customer: FREEZER Controls & Interior Light Not Working. Found unit not responding to temp adjustment controls and lights flickering. Checked breakers and gfci. Voltage tests good from wall. Ordering plug harness and control to resolve issue.; ordrng 1 W11117597 (harns-wire) and 1 W11251044 (contrl-box)
Near Boerne, TX 78015
Douglas H.
Job Details: 07/21/2020
ICEMAKER (STANDA SAMSUNG RF23M8570SR/AA Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78253
Richard G.
Job Details: 07/21/2020
RANGE WHIRLPOOL WFE525S0JS0 Customer complaint is that the control panel is scratched. Replaced control panel. Unit is good to go.
Near San Antonio, TX 78245
Christian G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Issue stated by customer: unit spraying water from top, wouldn’t dispense ice or water. Found icemaker fill tube split. Ordering part. Also found door warped not depressing door switch all the way. Please make secondary visit when door arrives.; ordrng 1 W11415785 (FILL TUBE)"
Near San Antonio, TX 78230
Jim G.
Job Details: 07/21/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA Water valve is faulty. ; ordrng 1 W10897719 (valve)
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 07/21/2020
WASHER WHIRLPOOL NTW4516FW3 "Checked washer found rubber smell coming from agitator adjust rubber in agitator, unit is working as designed. No issues. Job complete. Washer is in manufacture warranty ."
Near San Antonio, TX 78203
Ezequiel V.
Job Details: 07/21/2020
REFRIGERATOR JENN-AIR JFC2089BEM03 "Called customer to advise of time of arrival, customer stated unit is working as designed no issue good cooling per customer. Door alarm stopped when temperature is reached.job complete."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 07/21/2020
ICEMAKER (STANDA KITCHENAID KUID308HPS00 Checked ice maker found outlet only giving out 74VAC spoke to customer about proper voltage need for ice maker to work plugged unit into different outlet worked with no issues. Job complete.
Near Converse, TX 78109
Steven G.
Job Details: 07/21/2020
DISHWASHER KITCHENAID KDTE104ESS3 Checked dishwasher found unit feeling with water but not washing ordered pump and motor ; ordrng 1 W10605057 (pump&motor)
Near Cibolo, TX 78108
Steven G.
Job Details: 07/21/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Checked oven found not working properly sometimes can turn on and sometimes not, ordered touch pad ; ordrng 1 W11105004 (TOUCH PAD )"
Near Castroville, TX 78009
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor, vaccinator unit and recharged. Unit began cooling immediately upon testing. No further issues at this point."
Near San Antonio, TX 78217
Steven G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Ordered switch for freezer, switch that I received is to big for the terminal, ordered part number off of old switch and received a glass went to part house to get a switch and it’s the same to big will have to get product review from parts house. Talked to Darby she is doing a product review ; saved tckt"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 07/21/2020
ICEMAKER (STANDA KITCHENAID KUID508HPS00 Replaced pump after replacement ice maker is working as designed no issues. Good drain no error found job complete.
Near Universal City, TX 78148
S. L.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived asked customer if they got PEX line from Whirlpool to install regulator customer said they had not called CXC to check on order. Spoke to Laura she checked on order gave me tracking number 74890100107258039591 FedEx . Checked tracking part to be delivered by end of day set appointment for Wednesday.; schdld next appmnt for 7/22 WED !
Near San Antonio, TX 78250
Christian G.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF520PADB7 "Issue stated by previous tech: Heater is damaged and so is the silverware tray. Replaced both. Ran unit, unit tests good. Informed of survey."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 07/21/2020
REFRIGERATOR IKEA IX5BBEXDS00 Installed new heat probe after installation ran defrost to heat up probe good heat n9 issues. Job complete. No further issues found with refrigerator.
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated unit leaking from below the door. Found leak coming from base of door due to unit not leveled properly. Leveled unit to resolve the issues. No further issues at this point. Collected Sc.
Near Floresville, TX 78114
S. L.
Job Details: 07/21/2020
WASHER MAYTAG MVWB835DW1 Found failed drain pump and broken wire harness rescheduling for Monday. ; rqstng P&A on 1 W10777955 (lower harness)
Near Floresville, TX 78114
S. L.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW04 Unit has bad condenser fan motor used box fan to substitute fan motor til i can come back rescheduling Monday. Goods date 7/29/19 DOP provided.; ordrng 1 W10854034 (motor-cond)
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Last trip found faulty compressor. Replaced compressor to resolve the issue, vacuumed unit, charged unit. Unit began cooling immediately upon testing. No further issues at this point."
Near Castroville, TX 78009
Justin
Job Details: 07/21/2020
ICEMAKER (STANDA SCOTSMAN SCAN60PA-1SU Replaced bad pressure switch and tested to complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that both compartments have stopped cooling. Found compressor working properly. Found fault in evaporator and bimetal ; ordrng 1 W10316760 (thermistor) and 1 W11032800 (motor-evap) and 1 W11087438 (motor-evap) and 1 WPW10248595 (control)
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 07/21/2020
DRYER AMANA NED4655EW1 Checked dryer found 120 VAC from L1 to L2 spoke to customer about proper voltage need for operation of dryer. Customer has a electrician coming out today to resolve voltage issue. Job complete.
Near San Antonio, TX 78252
Richard G.
Job Details: 07/21/2020
RANGE WHIRLPOOL WFG320M0BS3 Oven door hinges are both broken. And one of the burner knobs are missing. Ordering parts. No one working at the home to speak with and voicemail full for point of contact.; ordrng 2 W11240518 (hinge-door)s and 1 WPW10339442 (knob)
Near Castroville, TX 78009
Justin
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Replaced broken float switch and filter cup. Tested unit out multiple times to ensure it drained properly. Unit working as designed.
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/21/2020
RANGE WHIRLPOOL WFE505W0HB1 Tested unit. Oven not heating. Found terminal block damaged. Will need to replace block. ; ordrng 1 W10245259 (block-term)
Near San Antonio, TX 78245
Richard G.
Job Details: 07/21/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the oven light does not work sometimes when the button is pressed, also the speaker is almost inaudible when buttons are pressed or when the timer goes off. Customer also states she has to unplug the unit to get it to stop baking sometimes. Customer has spoken with Linda at Whirlpool executive offices and states that she will handle the ordering of the part. Customer called Linda while I was in home and she was given the part number that is needed. Says she will be putting a rush on the part and customer will call us when it arrives.; ordrng 1 W11297709 (console)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 07/21/2020
RANGE WHIRLPOOL WFE525S0HS1 Door hinge is damaged. Will need to replace hinges. ; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door)
Near San Antonio, TX 78261
Jim G.
Job Details: 07/21/2020
DISHWASHER IKEA IUD8555DX1 Plug in garbage disposal unit was not punched out. Removed as a courtesy.
Near San Antonio, TX 78253
Richard G.
Job Details: 07/21/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Replaced regulator and flames are still too high. Ordering valves.; ordrng 1 W10594392 (valve-gas) and 1 W10597156 (valve-gas) and 1 W10859922 (valve-gas) and 2 W11256503 (valve-gas)s
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Customer stated unit stopped making ice just recently after last visit. Upon investigation found ice maker turned off. Pulled EVAP cover to inspect harness. Found harness was fully plugged in. Replaced harness just Incase it shorted out. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78254
Christian G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Issue stated by customer: door not closing properly. Replaced door previously. Replaced hinges today. Unit closing good. Unit test good.
Near San Antonio, TX 78251
Christian G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Issue stated by customer: unit not cooling properly, fridge and freezer will intermittently stop cooling leaving condensation and water puddling in unit.customer upset because food keeps going bad and prior company hasn’t fixed the issues at all. Found unit at 48degrees in RC and about 5 in FC. Found vents caked up at bottom. Cleared and unit dropped in temps just a bit. Some condensation was on ice maker. Ran unit through diagnostic tests and test 39 failed for RC evap thermistor. Ordering thermistors and control. Customer states another company has been out~ 10 times and couldn’t fix issue. Contacted Techline to see if they had any notes about this, spoke to Adrian who stated they had no record of prior visits. #7728369116.; rqstng P&A on 1 W11087438 (motor-evap) and 1 W11109595 (motor-evap) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KBSD606ESS01 "Replaced door the way I found it. There is no service manual on this model. When I tried to close the door the housing for the wires and water tube prevented the door from closing. Called Tech Line and spoke with Adrian to see if I could receive guidance and locate a service manual. I was informed that there is no service manual for this model and would have to figure it out myself. SR# 7728366768. I backtracked a cut the zip tie and pulled back the tape around the rubber sheath and ran the housing in front of the assembly support base. This enabled the door to close. However, grille bottom which was never on the unit when I arrived the first time, could not be installed without preventing the door from staying open. The skirt bottom grill was also not on the unit when I first arrived and was not evident how it fit onto the unit. Again, no service manual prevented me from re-installing this correctly. There had been a Sears Technician that had been
Near Bandera, TX 78003
Justin
Job Details: 07/21/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Need to order main control board, console will need to be replaced as well. ; ordrng 1 W11261167 (cntrl-elec)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/21/2020
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 This job looked like there was a path to payment concern. I called the office to voice my concerns. I was informed that I would indeed have to collect a service call since it is a second call back and Tech Line had determined there was no problem with the unit. I called the client to inform them that I was on the way and explained that I would have to collect a service fee. The client understandably did not want to pay a service fee since it is under warranty. I provided the SR # from the previous call SR # 7728263512 so the client could address it with Whirlpool. I called Partner Team to document with Whirlpool but the wait time went from 0 minutes to 59 minutes.
Near Bandera, TX 78003
Justin
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Need to replaced LED modules for freezer and fridge. Will need to order LED supply board. Quoted for 733.29, customer contacting whirlpool about covering repair.; ordrng 1 W10695459 (module) and 1 W10830288 (cntrl-elec) and 1 W11462342 (LED MODULE )"
Near San Antonio, TX 78253
Christian G.
Job Details: 07/21/2020
RANGE WHIRLPOOL WGG745S0FS02 Issue stated by customer: bake not igniting. Replaced bake ignitor. Unit started and got to 350. Unit tests good. Informed customer of survey.
Near Medina, TX 78055
Justin
Job Details: 07/21/2020
RANGE WHIRLPOOL WFE540H0ES1 "Found convection fan not working, did not see any major damaged to fan. Unit heating correctly just not turning fan on. Will order fan and control to have for repair. ; ordrng 1 W10346154 (cover) and 1 W10586737 (cntrl-elec) and 1 W10617485 (fan-convct)"
Near Bandera, TX 78003
Justin
Job Details: 07/21/2020
COOKTOP GAS KITCHENAID KGCD807XSS02 "Replaced back left burner head and back left burner head. Replaced ignitor on front left side, tried removing front right which cannot be removed without further damaging cooktop. Burner head also starting cracking the cooktop. Will need to be replaced to get crack fixed and front right burner out of top. Will also need front left burner head. ; rqstng P&A on 1 W10296933 (cooktop), ordrng 4 WP3368921 (screw-torx)s and 1 WP7505P339 (FRONT LEFT )"
Near Boerne, TX 78015
Douglas H.
Job Details: 07/21/2020
COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Unit not powering on. Verified proper voltage going to unit now. Found UI definitely shorted out. Ordering UI display and module to resolve the issue. ; ordrng 1 W10857232 (MODULE ) and 1 WPW10396615 (DISPLAY)
Near San Antonio, TX 78258
Jim G.
Job Details: 07/21/2020
DRYER MAYTAG MEDC465HW0 Replaced heater. Issue resolved
Near San Antonio, TX 78238
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Freezer had frost build up and fridge not cooling properly. Removed EVAP cover to find air channels frozen over. Calling techline per notes. Spoke with Dave. He stated based on info need to replace door and install 6 blade fan part number 2163777. Sr 7728282937Ordering door and fan blade per techline. Defrosted air channels do unit will function. Advised customer per techline put a few gallons of water to help with cooling issue as unit was under filled. ; ordrng 1 LW10642554 (DOOR) and 1 WP2163777 (FAN BLADE)
Near San Antonio, TX 78259
Jim G.
Job Details: 07/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer had additional piece of rack which she wished installed.
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 07/21/2020
WASHER MAYTAG MVWB865GW0 "Replaced control board due to no drain good voltage to drain after replacement of control board tested washer , now unit is draining no issues job complete."
Near Boerne, TX 78006
Tommy B.
Job Details: 07/21/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Called tech line spoke to Adrian. SR7728249509 diagnostics revealed And in operable icebox fan. Recommended swapping control board and ordering the ice box fan in case.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10675033 (cntrl-elec)
Near San Antonio, TX 78250
Christian G.
Job Details: 07/21/2020
DRYER MAYTAG MEDC465HW0 Helper tech.
Near San Antonio, TX 78253
Richard G.
Job Details: 07/21/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 Customer complaint is that the door sits crooked and is sometimes hard to open and close. Found faulty hinges.; ordrng 2 W10825778 (hinge-door)s
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 07/21/2020
COOKTOP GAS JENNAIR CVGX2423B "Checked cooktop found igniter switch not switching over, switch need to be replaced due to lag in igniting. Ordering switch resolve issue.; ordrng 1 WP71003385 (switch- ig)"
Near San Antonio, TX 78249
Christian G.
Job Details: 07/21/2020
DRYER MAYTAG MEDX655DW1 Issue stated by employee. Unit not heating. Previously instructed not to use unit and to clean vent house putting due to rancid smell and debris build up. Arrived and no heat. Pulled off vent hose and massive wad of mud with bugs was in unit hose. Employee stated we had returned after hose was “cleared” and said it was ok to use unit. No record of that. Due to usage of unit prior to our return thermal cut off and hi limit shorted once more. Ordering part again.; ordrng 1 279816 (thermal cut off hi) and 1 WP3392519 (thermal fuse) and 1 WP3977767 (thrmst-fix)
Near San Antonio, TX 78254
Richard G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint is that water is dripping from the dispenser and sometimes the ice will fall out of the door randomly. Ordering separator and rescheduling valve.; ordrng 1 W11324790 (SEPARATOR)
Near San Antonio, TX 78255
Tommy B.
Job Details: 07/21/2020
WASHER MAYTAG MVWB765FW3 Customer stated issue is a loud knocking noise. Diagnostics revealed F7E9. Found issue to be an inefficient stater. Ordering parts to resolve issue.; ordrng 1 W11195971 (stator)
Near San Antonio, TX 78254
Christian G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Part came in damaged again, had 2 cart he’s on it and small crack. Customer very upset claiming were sending used parts. Reordering.; ordrng 1 W11025614 (rail-mulln)"
Near San Antonio, TX 78256
Tommy B.
Job Details: 07/21/2020
RANGE WHIRLPOOL WEEA25H0HN1 Stated that the issue with the unit is heating to high in the left front burner at all times. Found issue to be caused by faulty infinity switch. Wrong switch ordered by pre-screening process. Ordering parts to resolve issue.; ordrng 1 W11129442 (switch-inf)
Near San Antonio, TX 78261
Jim G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Joel 778358714 after troubleshooting we found icemaker to be faulty. ; ordrng 1 W10873791 (icemaker)
Near Boerne, TX 78006
Douglas H.
Job Details: 07/21/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 "Last tech found unit needed new doors. Upon trying to replace left door, door looked good but mullion flipper clips didn’t match up, so door wouldn’t angling properly. Put old door back on. Checked right door wasn’t even remotely correct, new part ordered came in smaller and with gray interior, unit is white. Replaced freezer door. Reordering both refrigerator doors ; ordrng 1 W10223581 (LEFT DOOR) and 1 W10223582 (RIGHT DOOR)"
Near Live Oak, TX 78233
Shawn W.
Job Details: 07/21/2020
DISHWASHER KITCHENAID KDPE234GPS0 Replaced the pump and motor. When testing I found that there was a class 2 leak front center. After further tests and observations I found that the water is leaking from the rivets used to connect the heating element to the tub. The unit was also missing some retainers and caps. Part ordered.; ordrng 1 W10503548 (retainer) and 1 W10503548 (retainer) and 1 W10660528 (gasket) and 1 W10813122 (cap) and 1 W10835073 (seal) and 1 WPW10681506 (tub-dishwr)
Near San Antonio, TX 78250
Richard G.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced ice maker. Water is going to the water dispenser but not to the ice maker. Need wiring harness and valve.; ordrng 1 W10884720 (harns-wire) and 1 W11043013 (valve)
Near Helotes, TX 78023
Tommy B.
Job Details: 07/21/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Customer stated that the issue is the unit is not producing ice. Found low ice production in the ice bin. Ran thermistor tests along with icemaker harvest and fill tests. The unit passes all of those functions. Found issue to be a faulty user interface. Ordering parts to resolve issue.; ordrng 1 W11387387 (UI )
Near San Antonio, TX 78254
Tommy B.
Job Details: 07/21/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS2 Need a transformer and possibly capacitor. Resistance checks out on transformer but service pointer indicates a higher voltage meter might be needed for completely accurate readings. ; ordrng 1 W10269232 (thermostat) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg)