Near San Antonio, TX 78217
Jim G.
Job Details: 08/04/2020
DRYER AMANA NED4655EW1 Verified issue was that change was lodging into the drum. Cleared obstructions. Issue resolved. Collected service fee.
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/04/2020
RANGE WHIRLPOOL WFG320M0BB Door glass is cracked. Installed new door. No further issues. Job complete.
Near San Antonio, TX 78232
Jim G.
Job Details: 08/04/2020
MICROWAVE OVEN JENN-AIR JMC2427DS01 Replaced sensor and magnetron. The original magnetron definitely showed signs of damage. Replaced all parts sent. Issue resolved.
Near Helotes, TX 78023
Richard G.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW6120HC0 "Customer complaint is that the unit received an error while washing bulky items. Says it worked fine after previous visit, until now. Entered diagnostics and found error code F0E7 load detected during clean washer cycle. Customer states they have not used any clean washer cycles. Cleared error code and ran service test. All steps passed service test. Ran unit through calibration. Customer will contact us if the error comes back again, Tested to complete. Unit is good to go."
Near Converse, TX 78109
Steven G.
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTE104ESS3 "Checked dishwasher found unit filling with water but not washing, replaced pump and motor ran cycle everything is working normal now"
Near Schertz, TX 78154
Shawn W.
Job Details: 08/04/2020
DRYER AMANA NED5800HW0 Found that the unit was missing a screw from the terminal block and that the customer that bought it had the neutral wire connected to the ground which would indicate improper installation by the consumer from Lowe’s. Replaced screw with a terminal block kit from truck stock. Ran normal load and the unit was heating and functioning as designed. Ran diagnostics and received no error codes. Ran Service Test mode and all loads functioned as designed. Unit fully operational.; used 1 330031 (TERM.BLK.REPLACE/PKY) from stock
Near Converse, TX 78109
Steven G.
Job Details: 08/04/2020
RANGE MAYTAG MER6600FZ1 "Checked range found bad element and burner shorted, replaced element and burner switch checked operation unit working normal now, element has 10 year warranty"
Near Schertz, TX 78108
S. L.
Job Details: 08/04/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS02 Pulled unit found cabinet has lip about 1 inch higher in front advised customer that she will need builder to come in and shim unit up or shave down front lip snapped photo of this and existing damage removed unit replaced control inverter ACU magnetron then console retested unit found no errors customer has no internet yet she will connect to app and wifi later. Customer to get with builder on install.
Near San Antonio, TX 78220
Steven G.
Job Details: 08/04/2020
DRYER MAYTAG MEDC215EW1 "Checked dryer found motor humming won’t start, checked power to motor found 120 volts but when starting unit voltage drops to 55 volts customer has electrical problem needs to have power checked will start without tub in place heats and runs so dryer is ok."
Near San Antonio, TX 78250
Colton B.
Job Details: 08/04/2020
DRYER WHIRLPOOL WED4850HW0 "Missing the door seal in my bin. Looked through notes, it appears that the call was moved up while the seal was on another techs van. Parts team could not get part on van in time for this Monday call. Rescheduling for tomorrow, left v/m for customer explaining the situation and gave office number in case she had any questions.; schdld next appmnt for 8/4 TUE !"
Near San Antonio, TX 78222
Steven G.
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Checked range found scratch on console panel, replaced console checked operation unit is working normal now"
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/04/2020
WASHER MAYTAG MVW7232HW0 "Since the gear case was installed the unit is now not fully running through cycles and will start draining. Went into fault history and non were recorded. Talked to TJ at Whirlpool Tech Line. He explained to me that this unit is very sensitive to proper loading of clothing and will need to be put into drain spin by the customer if a cycle stops due to the sensors not reading the loads correctly. Instructed to run service diagnostics and if there are no error codes it will be a loading issue. SR#7728469564. When running service diagnostics I received error code F7E3 Basket engaged during wash. During Test 3a for drive system shifter during component activation of fast agitate the unit really grinned and would not line up when moved from a slow agitate to a fast agitate. During low spin, medium spin and high spin the unit functioned as designed. Ordered all parts needed to get unit fully functional. Reordering gear case as well because the grinding likely caused
Near San Antonio, TX 78244
S. L.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Removed evaporator panel replaced evaporator fam motor turned unit on checked frost pattern fan operations amd monitor temperature in RC all operations normal.
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF535SMHZ00 "Found that the temperatures in the fresh food section were slightly high in the mid 40s. Freezer was at 0. Freezer and fresh food sections were set high for the fresh food section. Found that the water valve on the house was only half way turned on. The over all water pressure when turned on full is not exploding out but should be enough to produce ice. At the halfway pointthe water pressure was way to low. I resolved this issue and likely explains why the other companies sent to repair just kept putting ice makers in that did not fix the problem. However, the ice maker does indeed need to be replaced. The light does not work in the freezer so ordering light, socket and door switch. Parts ordered.; ordrng 1 W10884390 (icemaker) and 1 W11043014 (bulb-light) and 1 W11396033 (LIGHT SWITCH) and 1 W11447232 (SOCKET)"
Near San Antonio, TX 78251
Richard G.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF520PADB5 Replaced pump and motor assembly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78204
Jesus C.
Job Details: 08/04/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Tested oven. UI is responding intermittently. Will need new UI. ; ordrng 1 W11293216 (console)
Near San Antonio, TX 78212
Jesus C.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KRFC704FSS00 Tested unit. Fresh food not cooling. Found fresh food evap has ice buildup. Found service pointer for issue. Control not correct version. Will need to replace control and evap cover. Use S code S27311 to cover parts and labor. Collected payment for service fee. Ordering parts. ; ordrng 1 W11167902 (cover-evap) and 1 W11333076
Near Bandera, TX 78003
Justin
Job Details: 08/04/2020
WASHER KENMORE 79641262610 "Found drain port clogged, cleared out drain. Ran diagnostics, unit is spinning and draining correctly. Customer said they saw a OE code. Ran an express wash and unit is working as designed."
Near San Antonio, TX 78253
Justin
Job Details: 08/04/2020
RANGE WHIRLPOOL WFG320M0BS3 Will need control and ignitor for unit. Will order gas valve to have as well. ; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)
Near San Antonio, TX 78233
Shawn W.
Job Details: 08/04/2020
WASHER MAYTAG MVWC400XW4 Ran diagnostics and received error code F2 E1 stuck Key and F8 E1 No Fill Long Fill and F0 E2 Over Suds Condition detected. Ran Automatic Test Mode. Found that the drain pump is not functioning g as designed. Unit needs new drain pump and control board. Parts ordered.; rqstng P&A on 1 W10480274 (cntrl-elec) and 1 WPW10276397 (drain pump assy)
Near San Antonio, TX 78223
Jesus C.
Job Details: 08/04/2020
RANGE KITCHENAID KFEG500ESS Could not find unit in store. Will reschedule. ; schdld next appmnt for 8/10 MON !
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/04/2020
WASHER AMANA NFW5800HW0 Installed new pump. No further issues n job complete.
Near San Antonio, TX 78251
Richard G.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW2 "Replaced actuator, gearcase, motor, and drive pulley. Main wiring harness was also damaged, and is keeping the unit from going to full spin. Will need to order harness.; ordrng 1 W11095106 (harns-wire)"
Near Schertz, TX 78154
Shawn W.
Job Details: 08/04/2020
DRYER WHIRLPOOL WED4815EW1 Found that the heating circuit was working as designed. Ran unit and checked temperatures with thermocouple. Read 144 degrees F. Found evidence of customers dryer vent needing cleaning. There was lint on the back of the lint screen. Unit was likely wired wrong at the terminal block or had a faulty outlet at the Lowe’s customers home if they were having a problem with heat. Repaired cosmetic displacement of the console (pictures included.Unit is fully operational and ready for resale as is.
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KFIS27CXMS3 Replaced rail. Issue resolved.
Near Floresville, TX 78114
Steven G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Checked refrigerator found ice maker making hollow ice cubes, found ice maker not getting enough water found low water pressure to water valve, customer to get valve under sink checked ice maker is ok."
Near San Antonio, TX 78245
Justin
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found main circuit breaker tripped, showed customer were breaker was. If customer calls again due to unit tripping again will need to order W11293378 main control board."
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/04/2020
DRYER MAYTAG MED6230HW Installed new Ui. No further issues. Job complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Last trip found issue lied in module harness. Installed that part didn’t resolve the issue. Finding issue to lie in the led driver board. Ordering driver board to resolve the issue ; ordrng 1 W10830288 (LED DRIVER)
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Customer couldn’t remove old filter. Managed to remove filter to find previous owners used an incorrect filter brand and it was wedged into place. Installed new filter for customer, customer had correct filter. No further issues at this point. Collected Sc & labor"
Near Lakehills, TX 78063
Justin
Job Details: 08/04/2020
ICEMAKER (STANDA KITCHEN AID KUIC18NNXS2 "Calling techline to assist with troubleshooting. Customer said unit made a few pieces of ice that night. Checked on it in the am their was nothing in bin. Joel is assisting, found level sensor bad, recommended replacing assembly pump and main to pump harness. Found grid cutter damaged will need to be replaced. ; rqstng P&A on 1 WP2313637 (grid-cuttr) and 1 WPW10340992 (harns-pump)"
Near San Antonio, TX 78257
Colton B.
Job Details: 08/04/2020
WASHER MAYTAG MVW6230HW0 "Customer having issues with no spin on normal setting. Finding issue to be that the spin setting was turned off in the normal mode, but not the other modes. Unit tested good, no error codes."
Near Floresville, TX 78114
Steven G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Checked refrigerator found unit not cooling low on freon, replaced compressor and evaporator vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78245
Justin
Job Details: 08/04/2020
WASHER MAYTAG MVWB765FW "Found F8E1, F7E8, F2E1, stored in system. Found water valve bad, replaced. Ran calibration and diagnostics. Tested unit to complete."
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/04/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Customer stated unit leaking from side of door. Found evidence of water stain on floor and customer had pictures. Took door apart to find inner door insulation that is wrapped over the door stabilization bar was tucked into the bottom of the wash basin. Adjusted insulation so that it sat on the outside of the wash basin. Unit testing good now with no leaks. Unit is under warranty per proof of purchase. Yes to survey and leave behind.
Near San Antonio, TX 78245
Richard G.
Job Details: 08/04/2020
DRYER WHIRLPOOL WED4815EW1 "Replaced thermal fuse, thermostats, and thermal cutoff. Ran dryer for 15 minutes without breaker tripping. Tested to complete. Unit is good to go."
Near San Antonio, TX 78259
Jim G.
Job Details: 08/04/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Verified issue was due to a faulty console. ; ordrng 1 W11428583 (CONSOL)
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 "Last trip had defective right and left door. This trip installed right door. Left door the mullion still didn’t line up. Calling marcone for parts research about this door. Spoke with Joana, explained the situation and she said she is sending it to Whirlpool parts research. Looped AE and DB into as well. ; saved tckt"
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/04/2020
WASHER MAYTAG MVWB765FW3 Last tech found faulty stator. No error codes present to confirm diagnosis. Replaced stator to resolve. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78256
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Upon arrival, lead maintenance stated that service on this unit is no longer need as when they defrosted unit, it had a horrible odor inside. They are going to cut losses on unit and trash it. No further issues at this point."
Near San Antonio, TX 78253
Justin
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced bad freezer LED light, this is the second time the freezer light has gone out. Customer believes supply LED board was already replaced. If issue occurs again we need to replaced main control, Ui, and supply led board."
Near Schertz, TX 78108
Shawn W.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced solenoid. The spring now snaps into place when the ice dispenser changes between crushed and cubed ice. Functioning as designed.
Near Medina, TX 78055
Justin
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE540H0ES1 "Spoke with customer about issue, bake element is bad not heating properly. Will replace control board as well. Customer is contacting customer service to see about covering the whole visit. ; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10586737 (cntrl-elec)"
Near Floresville, TX 78114
S. L.
Job Details: 08/04/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Removed unit with dolly replaced main ACU reinstalled tested lights and all operations normal. Advised of survey.
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW4816FW Could not find unit in store. Will reschedule. ; schdld next appmnt for 8/10 MON !
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KRFC300ESS Issue is bad water pressure on dispenser and small ice cubes. Finding issue to be a bad filter. Customer will try new filter to resolve issue.
Near Converse, TX 78109
S. L.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Spoke customer she just got out of hospital wants service tomorrow rescheduling Tuesday.; schdld next appmnt for 8/4 TUE !
Near Elmendorf, TX 78112
S. L.
Job Details: 08/04/2020
REFRIGERATOR SAMSUNG RS25H5111SR/AA 01 Complaint is clicking noise and no ice checked temperature found RC at 33 customer had temp set to low and FC at zero tested fans compressor then ice maker found clicking noise from ice maker Called tech line spoke to James reference number 7003882204 advised to order ice maker frost pattern and temperature good at this time cannot duplicate cooling issue.; ordrng 1 DA97-13415B (ICE MAKER )
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Verified ice build up on refrigerator evaporator causing temps to rise. ; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)
Near La Vernia, TX 78121
Steven G.
Job Details: 08/04/2020
WASHER MAYTAG MVWB835DW3 Checked washer after running diagnostics found bad control board replaced ran test cycles everything is working normal now
Near San Antonio, TX 78249
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT3L1SZYW00 "Last tech found restriction In SS. Confirmed diagnosis. Installed dye dryer and service port to compressor to resolve the issue, first dryer broke after charging unit. Had to use another dryer from stock, only one to be charged for. Vacuumed unit, held vacuum. Charged unit held charge. Unit began efficiently upon testing. Collected P&L ; used 2 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78254
Justin
Job Details: 08/04/2020
WASHER MAYTAG MHW5630HC0 "Customer showed me leak sheets, from location we will need to order drain pump assembly, dispenser and hose from dispenser to tub. ; ordrng 1 W11314648 (bellow) and 1 W11316604 (hose) and 1 W11458345 (DRAIN PUMP ASSEMBLY ) and 1 W11465533 (DISPENSER )"
Near Helotes, TX 78023
Colton B.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue is very low ice production. Previous tech did not reset unit after installing new ice maker. E5 error code still present. Reset unit, error code is gone from ice maker. Unit is testing good, told customer to call if issue persists."
Near Helotes, TX 78023
Colton B.
Job Details: 08/04/2020
COOKTOP GAS JENN-AIR CVGX2423B0 "Issue is that the hot light on switch will only stay lit in certain places on the switch. Finding issue to be a bad valve, which have been discontinued. Previous tech did not explain this well, customer is upset that they were charged a SC fee and a return visit was scheduled when the part was discontinued. Customer will be calling to see if they can get SC fee refunded as authorization included labor. Letting AE know of situation."
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Unit not cooling properly. Found refrigerator EVAP frozen over. Per sp would need new EVAP cover, and secure EVAP into place. Quoted 212.98 for parts for EVAP issue. Then customer stated when they pulled unit away from wall, saw back cover covered in either water or oil, checked back for leaks found refrigeration leak at compressor. Ordering compressor for that issue. SS parts and labor covered per Sb web (quick pic) ; ordrng 1 212643 (PERMA GUM) and 4 67006425 (SCREWS)s and 1 W10832994 (COMPRESSOR ) and 1 W11256332 (EVAP COVER) and 2 W11456069 (CLAMPS)s and 2 WPW10339879 (ZIP TIE)s"
Near San Antonio, TX 78258
Jim G.
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTE334GPS0 Verified issue was due to faulty installation of drain hose due to new new garbage disposal replacement. Corrected for customer as a courtesy.
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Verified faulty magnetron. ; ordrng 1 W10818686 (magnetron)
Near San Antonio, TX 78257
Colton B.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Issue is that the refrigerator cooling will not turn on. UI will come on for a second, then turn back off. Will not change temperature or stay on. Ordering a new UI to resolve issue. Quoted customer on return visit. Collected SC fee. ; ordrng 1 WPW10468940 (contrl-box)"
Near San Antonio, TX 78245
Richard G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced separator. Valve is still leaking. Ordering inlet valve.; ordrng 1 W11043013 (valve)
Near Floresville, TX 78114
Steven G.
Job Details: 08/04/2020
COOKTOP GAS KITCHEN AID KCGS356ESS00 "Checked cooktop found burners to high on low, didn’t have tool to lower flames when be back next Monday customer needs after 4 because she works in Poth, ; schdld next appmnt for 8/10 MON !"
Near Floresville, TX 78114
Steven G.
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Checked refrigerator found compressor humming and clicking found no freon in unit found leak in Evaporator ordered; ordrng 1 W11103612 (EVAPORATOR )
Near Stockdale, TX 78160
S. L.
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Ran test cycle no errors, found sump and motor are moving water but not directing enough pressure to move spray arms needs new sump, no eta on part call when ot comes in.; ordrng 1 W11416362 (SUMP)"
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW4816FW2 It appears the agitator and screw were damaged during the installation of parts. ; ordrng 1 W10772621 (screw) and 1 WP3951744 (agitator)
Near Kerrville, TX 78028
Colton B.
Job Details: 08/04/2020
COOKTOP ELECTRIC KITCHEN AID KICU500XBL "Issue is no power on cooktop. Replaced fuse, power temporarily was on, then fuse blew again. Ordering new module, wire harness, display and fuse to resolve issue. Module is back ordered.; ordrng 1 W10857230 (module) and 1 WPW10328397 (harns-wire) and 1 WPW10328453 (display) and 1 WPW10328492 (fuse-thrml)"
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
WASHER MAYTAG MVWX655DW1 Replaced motor as per techline recommendation. It appears the capacitor is also faulty. Contacted techline and spoke to Steve SR# 7728441049 who recommended replacing capacitor as well. I found the control board to be faulty. Ordering that parts as well. ; ordrng 1 W11116592 (cntrl-elec)
Near La Vernia, TX 78121
S. L.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Found filter head leaking ordered new filter head rescheduling Friday.; schdld next appmnt for 8/7 FRI !
Near Saint Hedwig, TX 78152
S. L.
Job Details: 08/04/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS00 "SB web shows DOP 10/9/19, found unresponsive control and blurred display needs ACU and console call when parts come in. ; ordrng 1 W10821712 (cntrl-elec) and 1 W11232121 (gasket)"
Near San Antonio, TX 78253
Richard G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint is that the unit sometimes stops making ice and sometimes stops dispensing ice. Unit is currently making ice, and is also dispensing ice. Called techline and spoke with Ed, says to check for air gaps in separator for issue of ice building up under ice bin. Advises to change out main control and user interface. Found air leaking through separator. Ordering separator. Customer also states one of the shelves in the refrigerator door is broken and anther will not stay in place. Ordering shelves.SR#7728477257; ordrng 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11239961 (bin-cntlvr) and 1 W11423781 (SEPARATOR) and 1 WP2309941 (trim-door)"
Near La Vernia, TX 78121
S. L.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Found filter head leaking ordered new filter head rescheduling Friday.; schdld next appmnt for 8/7 FRI !
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
WASHER MAYTAG MVWX655DW1 Replaced motor as per techline recommendation. It appears the capacitor is also faulty. Contacted techline and spoke to Steve SR# 7728441049 who recommended replacing capacitor as well. I found the control board to be faulty. Ordering that parts as well. ; ordrng 1 W11116592 (cntrl-elec)
Near San Antonio, TX 78248
Jim G.
Job Details: 08/04/2020
DISHWASHER IKEA IDT870SAGX0 Replaced soiled drain hose however the extension was also needed. ; ordrng 1 8269144A (drain hose)
Near San Antonio, TX 78245
Richard G.
Job Details: 08/04/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Customer complaint is that the refrigerator shuts down multiple times during the day. Found issue with the control boards.; ordrng 1 DA94-02663C (CONTROL BOARD) and 1 DA97-13809T (CONTROL PANEL)
Near San Antonio, TX 78248
Jim G.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW2 Replaced washplate. Issue resolved.
Near Boerne, TX 78015
Douglas H.
Job Details: 08/04/2020
COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Upon arrival customer stated the module hadn’t made it in yet. He stated module is supposed to arrive on Wednesday 8/5. Installed display to see if that would fix. Didn’t fix it. Need module. Rescheduled for after when part is supposed to arrive. ; schdld next appmnt for 8/6 THU !
Near San Antonio, TX 78230
Jim G.
Job Details: 08/04/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA Replaced dispenser which was visibly damaged. Issue resolved.
Near San Antonio, TX 78216
Jim G.
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTE234GPS0 Replaced dispenser which was visibly damaged. Issue resolved.
Near Cibolo, TX 78108
S. L.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Found open defrost sensor in FC E2 error on icemaker and failed led in FC need new module ice maker and harness rescheduling Tuesday ; ordrng 1 W10695459 (module) and 1 W11249952 (HARNESS) and 1 W11294907 (ICE MAKER)
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/04/2020
DRYER MAYTAG MEDB765FW0 Door switch was broken. Replaced .customer was concerned about heating as well. Ran diagnostics. No errors. Heating element is working. Unit fIled air vent test. Unit will need to have dryer vent system cleaned of trapped lint to increase efficiency. Unit fully operational.
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Replaced the control, filter and drain hose. Unit fully operational."
Near San Antonio, TX 78256
Colton B.
Job Details: 08/04/2020
DRYER WHIRLPOOL WED7000DW2 Got there before office was open. Moved to last call of the day. Was not able to get back before office closed. Rescheduling for Tuesday.; schdld next appmnt for 8/4 TUE !
Near San Antonio, TX 78261
Jim G.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 Icemaker did not arrive. According to customer it should have arrived on 27th. Reordering and rescheduling other parts. ; ordrng 1 W11115534 (icemaker)
Near San Antonio, TX 78258
Jim G.
Job Details: 08/04/2020
RANGE KITCHEN AID KDRP487MSS03 Replaced thermistor however issue was not resolved. It appears the door latch is faulty according to techline. .; ordrng 1 WP9760889 (latch)
Near San Antonio, TX 78257
Colton B.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KBFN506ESS01 "Issue is no lights in refrigerator. Finding issue to be that the customer had 3 LED lights that were dead. Replaced lights, all lights are now on. Collected for P&L. Did not need the led control board."
Near Schertz, TX 78154
S. L.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Found RC door gasket had gap on top and left side causing condensation in RC. Tested fan this is working temperature is good. Used heat gun reset gasket tested all operations normal. Advised of survey.
Near San Antonio, TX 78222
Steven G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator found refrigerator and freezer not cooling properly, found compressor not pumping correctly, replaced compressor vacuumed and charged unit everything is working normal now"
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/04/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed new auger assembly and fan. No further issues. Will be back for further repairs. ; saved tckt
Near San Antonio, TX 78256
Colton B.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT112CZJB00 Issue is ice on roof of refrigerator an water on bottom. Finding problem to be a poor seal on freezer door. Used heat gun to remold freezer gasket. Unit is sealing much better now.
Near San Antonio, TX 78261
Jim G.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced heating element. Issue resolved.
Near San Antonio, TX 78258
Jim G.
Job Details: 08/04/2020
REFRIGERATOR JENN-AIR JSC24C8EAM00 Verified issue was at ice maker. There appeared to simply be a blockage. Reset unit and modular icemaker. Issue resolved. Collected service fee.
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new control and power supply. No further issues. Job complete.
Near Kirby, TX 78219
Steven G.
Job Details: 08/04/2020
DISHWASHER KITCHEN AID KDPM604KPS0 "Checked dishwasher ran diagnostics found no fault codes ran test cycle everything checked normal customer not using dry aid added and went over ho to use product, dishwasher is working properly"
Near Universal City, TX 78148
S. L.
Job Details: 08/04/2020
WASHER WHIRLPOOL CHW9050AW0 Removed rear panel replaced drive belt and harness for motor tested all operations normal.
Near , TX 78015
Colton B.
Job Details: 08/04/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Issue is that the buttons on the UI panel are unresponsive. Reset unit, buttons now work. If it happens again, please send the tech out with a new UI Panel (W11297728). Unit tested good."
Near San Antonio, TX 78233
Steven G.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked dishwasher replaced inner door and dispenser, control is working properly, checked operation unit working normal now"
Near San Antonio, TX 78252
Justin
Job Details: 08/04/2020
RANGE WHIRLPOOL WFG320M0BS3 Found control panel out of box with scratches. Need to order again. ; ordrng 1 W11097777 (panl-cntrl)
Near Natalia, TX 78059
Jesus C.
Job Details: 08/04/2020
DISHWASHER MAYTAG MDB8959SFZ Tested unit. Found water leaking from drain pump. Found o ring on pump was not secured to pump causing poor seal. Reset o ring. Good seal. No leaking. No further issues. Job complete.
Near San Antonio, TX 78245
Christian G.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Issue stated by customer unit not drying/ heating. Previously found heater not turning on through regular and diagnostic cycles. No visible da:age to heater, looks a little worn for age. Replaced control and heating element. Ran unit through diagnostic cycle. Unit tests good."
Near San Antonio, TX 78209
Steven G.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Checked refrigerator found unit has a freon leak added dye drier and charged unit will be back next Friday to find leak.; ordrng 1 W10239732 (evaporator) and 1 W10643261 (evaporator,dual-rc), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78261
Steven G.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked refrigerator after adding dye drier looked for leak could not find any dye, checked compressor there is dye in the system just has to be a slow leak both evaporators are frosted up and unit is making ice, customer to watch and call at first sign of cooling problems"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/04/2020
REFRIGERATOR SAMSUNG RF263BEAESR/AA 07 Complaint is slow ice production and frost buildup. Called Samsung tech line. Ordering service kit for unit. ; ordrng 1 DA82-02697A