Near San Antonio, TX 78207
Jesus C.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRF325SDHZ01 Installed new drawer. No further issues. Job complete.
Near San Antonio, TX 78261
Ezequiel V.
Job Details: 04/10/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Checked oven found no loose connection no broken wires no issues with oven. Wall out let is loose. No error codes found during testing or operation job complete.
Near San Antonio, TX 78209
Colton B.
Job Details: 04/10/2020
THIN-TWIN 24' LE WHIRLPOOL LTE5243DQ3 Issue was no drain washer. As I was taking panel off I saw a wire arc. Found shorted out wire that might have shorted out timer as well. Needs new wire harness and timer to resolve issue. Customer declined repair.
Near Boerne, TX 78015
Tommy B.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Customer stated that the issue is that the unit is not cooling. Found both the freezer and refrigerator section to be completely warm. Compressor fan is functional, the compressor is extremely hot to the touch despite not being on. Ordering a new compressor to resolve sealed system issue.; ordrng 1 W11209866 (compressor) and 1 WPW10143759 (dryer)"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 04/10/2020
DRYER AMANA NED4655EW1 "Checked dryer found dryer not powering on. Checked for voltage at wall from L1 to L2 was receiving 240VAC, when checking L1 to ground 10VAC found same with L2. Checked dryer voltage received same reading. Spoke to tenants roommate advised him on getting an electrician to take a look at the out. Left voicemail of diagnostics for home owner. Job complete."
Near Windcrest, TX 78239
Ezequiel V.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Checked refrigerator found all lights not working. Pressed light switch multiple times lights came on switch is working intermittent. Also found lights burnt out in freezer ordering light assembly and light switch to resolve issue.; ordrng 1 2219875 (light switch) and 1 W10515057 (light board)
Near Fredericksburg, TX 78624
Shawn W.
Job Details: 04/10/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Found issue to be a reduction in water flowing into the unit. Believe issue to be related to water flow or pressure. Maintenance will conduct review of home and if issue persists reschedule us. Called Techline spoke to a Kathy SR7727556408
Near San Antonio, TX 78244
Ezequiel V.
Job Details: 04/10/2020
RANGE WHIRLPOOL WFG320M0BS3 Checked range found range spark module not operating. Good flow of gas through range. Ordering spark module to resolve issue. Also ordering control board just in case.; ordrng 1 6610341 (spark module) and 1 W10841330 (cntrl-elec)
Near Bulverde, TX 78163
Colton B.
Job Details: 04/10/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Customer issue is that the screen freezes and microwave will not turn off. Ordering new control board and UI panel to resolve issue. ; ordrng 1 W11261167 (CONTROL) and 1 W11297728 (CONSOLE )
Near San Antonio, TX 78209
Jesus C.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed new led module. All lights are working. Icemaker not producing ice still. Tested icemaker. Good harvest. No water to tray. Fill tube is frozen. 120 going to fill tube heater. Will need to replace fill tube and use permanent gum to seal any leaks around tube. ; ordrng 1 212643 (sealer-gum) and 1 W10706850 (heater)
Near Boerne, TX 78015
Douglas H.
Job Details: 04/10/2020
WASHER MAYTAG MHW8200FW0 Unit door locked and humming. Found issue to be clogged drain pump. Also found door latch was damaged. Removed clog from drain pump and replaced door latch to resolve all issues. Unit testing good now no further issues at this point. Yes to survey and leave behind.
Near Bulverde, TX 78163
Colton B.
Job Details: 04/10/2020
RANGE WHIRLPOOL WGG745S0FS02 Issue is that no gas is running to ignite burner or oven. Unplugged unit and plugged it back in. Unit now works. Builder states that it’s done that before then stops working again. I’m ordering a new control board as a long term fix for the issue. Item is out of stock.; ordrng 1 W10878844 (CONTROL )
Near Kingsville, TX 78363
Adam
Job Details: 04/10/2020
WASHER WHIRLPOOL WTW5000DW2 Inspection of unit shows error code for off balance load. Further inspection of unit shows unit sitting on floor that will be incredibly hard for customer to level concrete has shifted out of place. Advise customer to level unit to best of his abilities with either shims or different location. Also advise customer on correcting low techniques as well as soap distribution. Issue resolved
Near San Diego, TX 78384
Adam
Job Details: 04/10/2020
RANGE WHIRLPOOL WFC150M0EW3 Inspection of unit shows no error code but unit is getting proper voltage from the harness. Checking voltage readings from control board shows not receiving correct power. Replace control board to resolve issue. Replaced board tested unit issue resolved
Near San Antonio, TX 78207
Jesus C.
Job Details: 04/10/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HW2 Installed new control. Tested unit. Good power from board. Fan motor still not running. Will need to replace motor. ; ordrng 1 W11252443 (motor-fan)
Near Corpus Christi, TX 78410
Adam
Job Details: 04/10/2020
DRYER SAMSUNG DV365ETBGWR/A3 Part# motor DC31-00055G. 7003709427 reference number for Samsung tech line. Customer complaint of unit not starting but control board powering up. Had to call tech line for Samsung to troubleshoot issue after taking several Vault readings was determined that motor has gone out. Samsung supplied part number for motor above. Gave customer a quote for parts and labor. Customer has declined further service. Unit was out of warranty customer was charged 105+ tax for diagnostic service.
Near Corpus Christi, TX 78411
Adam
Job Details: 04/10/2020
WASHER WHIRLPOOL WFW6620HC0 As per Service pointers instruction there was no power to control board LED not lit. Instructions were to replace control board. Replace control board tested unit issue resolved
Near San Antonio, TX 78258
Jim G.
Job Details: 04/10/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Other part was not sent. Needed both freezer drawer and lighted shelf. My error. ; schdld next appmnt for 4/13 MON !
Near Corpus Christi, TX 78412
Adam
Job Details: 04/10/2020
DRYER WHIRLPOOL WED4850HW0 Inspection of unit shows dryer in excellent working condition proper voltage correct temperatures. Customer was having complaint of long drive times. Inspection of dryer hose and outside vent show large amounts of blockage. Clean blockage to the best of my abilities but did inform customer she would have to contact a professional plumber to resolve issue with clogged pipe. Issue resolved
Near Salem, VA 24153
Uriah B.
Job Details: 04/10/2020
DRYER WHIRLPOOL WED4815EW1 Found improper electrical. Cx to call electrician.
Near Catawba, VA 24153
Uriah B.
Job Details: 04/10/2020
DRYER WHIRLPOOL WED4815EW1 Found improper electrical. Cx to call electrician.
Near San Antonio, TX 78245
Christian G.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Issue stated by customer: fridge had ice buildup near diffuser. Doors a bit uneven, re leveled to ensure proper seal around door. Found diffuser not responding in diagnostics. Ordering diffuser and support to resolve issue.; ordrng 1 W11236851 (diffuser) and 1 WPW10457601 (support)"
Near Roanoke, VA 24018
Uriah B.
Job Details: 04/10/2020
BTM FRENCH DOOR- WHIRLPOOL WRX735SDBM04 Icemaker noisy and getting stuck as it rotates through harvest. Replaced icemaker with stock. ; used 1 W10882923 (ICEMAKER) from stock
Near Fredericksburg, TX 78624
Shawn W.
Job Details: 04/10/2020
REFRIGERATOR JENNAIR JS42NXFXDE01 Found lights out in the freezer section along with one light out in fridge section. Ordering led module to resolve issue. Collected service call.; ordrng 2 W10908166 (module)s
Near Salem, VA 24153
Uriah B.
Job Details: 04/10/2020
DRYER ROPER RED4516FW0 Checked wire harness connections. Found unit heating. Replaced tie on vent.; used 1 WP8567668 (TIE) from stock
Near San Antonio, TX 78255
Shawn W.
Job Details: 04/10/2020
REFRIGERATOR KITCHEN AID KBSD608ESS00 Customer stated the unit is leaking water at the bottom of the fridge. Found issue to be a leaky water valve. Ordering new valve to resolve issue.; rqstng P&A on 1 WPW10159842 (valve-inlt)
Near Helotes, TX 78023
Douglas H.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "ESTIMATE ONLY! Customer stated unit not cooling, found unit cooling properly, then customer stated it started to defrost then when they changed the temp it started working again. Also water in base of refrigerator compartment and water dripping from ice maker. Ran diagnostics testing to check unit. Found first issue to be ice box fan not running, would need adapter kit, then cooling issue was caused by the UI not receiving temps properly. The water in fridge compartment caused by a slight bow in drip pan. Quoted 867.15 for P&L plus tax. Customer wanted as estimate. ; rqstng P&A on 1 W10836964 (pan-drip) and 1 W10864519 (adapter) and 1 W11330971 (UI), states that autho needed"
Near San Antonio, TX 78256
Shawn W.
Job Details: 04/10/2020
WASHER WHIRLPOOL WFW5620HW0 Found that the washer has a small leak. Unit will need a new below with clamps. Parts ordered.; ordrng 1 W11266654 (clamp) and 1 W11314648 (bellow) and 1 W11314649 (clamp)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/10/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Issue stated by customer: unit cooled for a short while then started warming up again. Found evap fans blowing at 45 degrees. Unit has ice buildup again down by evap fan. Unit tested good in all diagnostic tests. Confirmed tests again through Techline. Techline rescommends clearing ice build up again and checking for any air infiltration, cracks in liner, or holes by water reservoir as well as a full defrost of unit. Techline also sending out sealed system tech to make sure correct refrigerant levels were sent through compressor valve steps.#7727557974; O-emld tckt"
Near Helotes, TX 78023
Christian G.
Job Details: 04/10/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: Unit not drying properly. Found unit vents on front fascia obstructed. Ordering front panel to resolve issues.; ordrng 1 W11165143 (panel)
Near Victoria, TX 77904
Michael
Job Details: 04/10/2020
DRYER MAYTAG MED6630HW0 "Complaint, dryer not heating, no error codes, ran a diagnostics test, test past, the drum was hot. Ran appliance on different settings and it wasn’t getting very hot. Ordered thermostats and heat element just in case.; ordrng 1 280148 (cutoff-tml) and 1 WP3387747 (element) and 1 WP8557403 (thrmst-fix)"
Near Corpus Christi, TX 78412
Adam
Job Details: 04/10/2020
RANGE AMANA ACR4303MFW3 Inspection of unit shows error code F30E0. Replace control board and oven sensor to resolve issue.; ordrng 1 W10181986 (sensor) and 1 W10837800 (cntrl-elec)
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/10/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Unit is not cooling at all. Needs recharge, compressor, evaporator, dye drier. ; ordrng 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/10/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 W10712395Kit is at Tribles Roanoke. May try to stop by later today depending on schedule. ; ordrng 1 W10712395 (adjuster)
Near Jacksonville, AR 72076
Doug M.
Job Details: 04/10/2020
KITCHEN AMANA ACR4303MFS3 "Inspected unit found f1e0 error code,found not all key functions working on oven control,diagnosed to need oven control; ordrng 1 W11297545 (cntrl-elec)"
Near San Antonio, TX 78252
Justin
Job Details: 04/09/2020
WASHER WHIRLPOOL WTW5000DW3 "Running calibration on unit, ran diagnostics. Ran high spin, unit is balanced. Went over load procedures with customer."
Near San Antonio, TX 78257
Tommy B.
Job Details: 04/09/2020
WASHER WHIRLPOOL WFW6620HC0 Last visit tech found damaged bellow. Replaced a new bellow to correct leaking. Ran automatic test cycle. Unit testing good now with no further issues.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/09/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced control board on washer due to loss of power. Checked for error codes in diagnostics none found. Unit is working as designed job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced filter housing.
Near Schertz, TX 78154
Steven G.
Job Details: 04/09/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked dishwasher found blemish on front door, replaced door checked operation unit working normal now"
Near San Antonio, TX 78252
Justin
Job Details: 04/09/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 "Replaced secondary interlock, unit is working as designed now."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/09/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Checked refrigerator ice maker found units ice maker stopped mid harvest. Attempted to complete cycle manually no luck. Replaced ice maker ran harvest and fill no issues. Spoke to Jenn air about authorization unit is covered. Job complete.
Near San Antonio, TX 78238
Richard G.
Job Details: 04/09/2020
WASHER WHIRLPOOL WTW7500GC0 "Customer complaint is that the unit is not spinning. Entered diagnostics and found error code F0E3 overload, F7E8 motor stator over temperature, F2E1 UI stuck button. Cleared error codes and ran automatic test. All steps passed. Per tech sheet, performed service calibration to calibrate water level and loadsize detection. No mechanical friction on drive mechanism or basket (itemsbetween basket and tub). Was unable to repeat issue. Tested to complete. Unit is good to go. If called back, should order motor W10754158 and gearcase W10811956 and clutch W10754448. Will need preauthorization if parts needed."
Near San Antonio, TX 78204
Jesus C.
Job Details: 04/09/2020
WASHER WHIRLPOOL WFW5620HW0 Water leaking from bottom of door. Replaced bellow. No further issues. Tested to complete.
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Replaced fan motor, harness and air diffuser on refrigerator. Unit is working as designed. No error found during testing and operation. Job complete."
Near Boerne, TX 78006
Douglas H.
Job Details: 04/09/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Upon further investigation found the reason microwave wasn’t working was the brown wire wasn’t plugged into the filter board. Plugged wire in to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78266
S. L.
Job Details: 04/09/2020
DRYER WHIRLPOOL WED6600VU0 Replaced idler pulley tested unit all operations normal normal. Service fee paid by last visit collected balance paid in full.
Near Adkins, TX 78101
Steven G.
Job Details: 04/09/2020
ICEMAKER (STANDA WHIRLPOOL GI15NDXZS0 Checked icemaker after replacing parts still same issue ordering control and will remove parts when I return ; ordrng 1 W10485960 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced right door seal. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/09/2020
WASHER WHIRLPOOL WTW4815EW0 Replaced lid lock. Control received is not the control I ordered. Customer is not happy. Will need to order the part again. Rescheduling drain pump for return visit.; ordrng 1 W10711300 (control board)
Near San Antonio, TX 78250
Richard G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Customer complaint is that the the freezer section has a large amount of frost built up inside. Verified issue. Checked temperature of freezer section. Was set to negative 6 degrees. Set temperature to 0 degrees. Customer states they want no repairs done on the unit, they want it to be replaced. I informed them that we only do repairs. Customer states they will contact Home Depot."
Near San Antonio, TX 78245
Richard G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Replaced right door seal. Unit is good to go.
Near Boerne, TX 78015
Tommy B.
Job Details: 04/09/2020
DRYER SAMSUNG DV45K6200EZ Customer stated the issue is the unit will not start. Found the unit to power on but will not begin turning drum or initiating heat. Ordering thermostat and control to resolve issue.; rqstng P&A on 1 DC47-00015A (thermostat) and 1 DC47-00018A (thermostat) and 1 DC92-01607L (DISPLAY)
Near San Antonio, TX 78203
Jesus C.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Installed new dust cover and water line. No further leaks. Unit is working properly. Water supply line is leaking. Leak from silver line caused damage to customer flooring. Advised customer silver supply line is not part of warranty. Issue will have to be corrected with the company that installed the unit. Job complete.
Near San Antonio, TX 78215
Jesus C.
Job Details: 04/09/2020
RANGE WHIRLPOOL WFE510S0HS1 Installed new door hinge. No further issues. Tested to complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced wire harness. Issue resolved.
Near Cibolo, TX 78108
Steven G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Checked refrigerator found found broken wire harness, replaced checked operation unit working normal ok"
Near Schertz, TX 78154
Steven G.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Checked refrigerator found water working intermittent went to replace switch and paddle harness broke on UI ordered; ordrng 1 W11293313 (UI)
Near San Antonio, TX 78230
Steven G.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked refrigerator replaced right side door checked unit ok
Near San Antonio, TX 78227
Steven G.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator found ice buildup in freezer found freezer door gasket not sealing, cleaned ice and ran diagnostics both evaporators are freezing normal, adjusted gasket checked freezer door is sealing properly now"
Near San Antonio, TX 78260
Colton B.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Issue was a loud noise coming from refrigerator. Unable to recreate noise using diagnostics tests. Noticed that the metal back plate was bent in and could have been vibrating against copper lines. Straightened that out. Told customer to record it if it happens again.
Near Universal City, TX 78148
S. L.
Job Details: 04/09/2020
REFRIGERATOR MAYTAG MFI2568AEQ Found right side of pantry slide and end cap damaged ordered all pieces for right side since it is plastic and not to risk damaging pieces factory order parts call when they come in.; ordrng 1 W10874836 (endcap) and 1 WP67003791 (knob- temp) and 1 WP67003793 (slide- tem) and 1 WP67003795 (bar- temp)
Near Boerne, TX 78006
Douglas H.
Job Details: 04/09/2020
VENTHOODS WHIRLPOOL WVW53UC6FS2 Last tech found faulty blower fan. Replaced blower fan to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/09/2020
OVEN ELECTRIC (D KITCHEN AID KEBS107DSS10 Issue is that the door on oven will not stay closed. Finding issue to be bad hinges. Ordering new hinges and returning. Quoted customer on return visit and collected SC.; ordrng 2 WP4455526 (HINGE)s
Near San Antonio, TX 78253
Justin
Job Details: 04/09/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Customer found frost in freezer, no frost found upon arrival. Checked slides and springs on door, they are working as designed. Let customer know to not put too much weight on bottom trays. Went over survey with customer."
Near San Antonio, TX 78247
Ezequiel V.
Job Details: 04/09/2020
RANGE WHIRLPOOL WFE505W0HW1 Checked range found black wire on terminal block broken ordering new terminal block to resolve issue due to loose connection.; ordrng 1 W10245259 (block-term)
Near San Antonio, TX 78239
S. L.
Job Details: 04/09/2020
WASHER MAYTAG MHWE300VW00 Removed latch replaced cleared drain pump and replaced clamp advised customer that drain pump is showing signs of wear. Have military discount.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Upper light module assembly and freezer module is in need of replacement. ; ordrng 1 W11205083 (module) and 1 W11239944 (module)
Near San Antonio, TX 78253
Justin
Job Details: 04/09/2020
OVEN ELECTRIC (D KITCHENAID KODE300ESS04 "Customer said unit is taking too long to cook, I explained to customer that these units take an additional 15-20 minutes to reach set-point temps. Calibrated unit up 10 degrees on top and bottom oven. Unit working as designed."
Near San Antonio, TX 78258
Colton B.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Issue was that the pantry door would not close all the way. Found a lot of ice near rails. Defrosted ice and remolded gasket to resolve issue. Collected SC.
Near San Antonio, TX 78260
Colton B.
Job Details: 04/09/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0AS04 Issue is no power to oven. Finding issue to be a blown thermal fuse. Got OL reading when testing. Ord new thermal fuse to resolve issue. ; ordrng 1 WPW10545255 (THERM FUSE)
Near Boerne, TX 78006
Douglas H.
Job Details: 04/09/2020
DISHWASHER JENNAIR JDTSS244GS Last trip found heater needed to be replaced due to plastic melting on it. Replaced heater to resolve the issue. Unit testing good now. No further issues at this point. Informed customer that JA would only cover this instance once due to this being caused by user error. At this point unit is still under JA 2yr warranty yes to survey and leave behind.
Near San Antonio, TX 78254
Richard G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 "Customer complaint is that the freezer section is frozen and the refrigerator section is not cooling. Will need to order thermistors and evaporator fan motor. Requesting p&a on parts, please see sticky note.; rqstng P&A on 1 W10838965 (thermistor) and 1 WP2315539 (motor-evap) and 1 WPW10383615 (thermistor)"
Near San Antonio, TX 78253
Richard G.
Job Details: 04/09/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced control and console. Tested unit. Preheated both ovens to 350. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 04/09/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Not all parts were checked in, part install was scheduled without all parts. The UI is needed to complete the job. No eta for UI per DB due to drop ship ; saved tckt"
Near San Antonio, TX 78222
S. L.
Job Details: 04/09/2020
DRYER MAYTAG MEDX655DW1 "Unit not turning drum correctly and customer complaint was long dry times and lint build up on wall not screen removed rear panel found excess lint build up on rear panel and cabinet snapped photo, customer did use shop vac to clean duct work so from wear i can inspect duct work clean. Found roller failed on unit used truck stock repair kit and replaced kit parts ran test drum turning, tested exhaust temps with thermocouple found 3 cycles average high 163 average low 123 this is normal. Cleaned out rear panel and cabinet tested unit assembled all operations normal advised customer that the issue of lint and dry times are from restricted air flow in duct. Advised him to get professional cleaning.; used 1 4392067 (REPAIR) from stock"
Near Castroville, TX 78009
Steven G.
Job Details: 04/09/2020
FREEZER MAYTAG MZF34X16DW04 Checked freezer found unit not cooling found leak at process tube replaced compressor vacuumed and charged unit everything checks ok.
Near San Antonio, TX 78244
Steven G.
Job Details: 04/09/2020
WASHER AMANA NTW4516FW1 "Checked washer found control board not working everytime button is pushed, replaced control checked operation unit working normal now"
Near San Antonio, TX 78254
Justin
Job Details: 04/09/2020
RANGE WHIRLPOOL WFG505M0BS3 "Replaced both control and ignitor for oven, unit still not getting proper voltage to ignitor. Will need to order oven valve and main harness. ; ordrng 1 W10914403 (harns-wire) and 1 WP98014893 (valve-gas)"
Near San Antonio, TX 78207
Jesus C.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Complaint is water dripping from warm air return. Found leak in fresh food gasket causing moisture buildup in warm air return. Heated and reshaped gasket. No further issues. Tested to complete.
Near La Vernia, TX 78121
S. L.
Job Details: 04/09/2020
RANGE JENN-AIR JGRP536HL00 Replaced front office holders FL and RR flame spreaders and all caps tested all operations normal.
Near Bulverde, TX 78163
Jim G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Replaced baffle. Issue resolved. Tested unit in normal and service modes.
Near Bulverde, TX 78163
Jim G.
Job Details: 04/09/2020
COOKTOP GAS KITCHENAID JGC3536GS01 Adjusted flames to lessen the lower flame setting. Issue resolved.
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/09/2020
WASHER MAYTAG MHW5630HC0 Tested washer. No response from UI. Good power to UI. Found connector on harness is damaged. Will need to replace damaged harness and UI. Customer has given permission to enter rental property with use of code given to tech. ; ordrng 1 W11038117 (harns-wire) and 1 W11294858 (cntrl-elec)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL GI15NDXZB1 Last visit found condenser fan to be nonfunctional. This is a swapped out with a new fan motor to resolve the issue. Unit tested good with visible frost pattern. No further issues at this time.
Near San Antonio, TX 78218
S. L.
Job Details: 04/09/2020
RANGE KITCHENAID KFGD500EWH04 "Found no ignition on all 3 oven ignitors. Tested ignitors these are good and good gas flow,to unit.Convection lower element which is electric works used tech sheet found stuck relay on control and possibly stuck valve on regulator. Will no use if not needed. Customer states he tried to preheat bake for 2 hours due To possible extra wear on bottom oven replacing bake ignitor . Factory order on control call when parts come in.; ordrng 1 W10877013 (cntrl-elec) and 1 WP7432P143-60 (igniter- b) and 1 WPW10546238 (valve-gas)"
Near Helotes, TX 78023
Colton B.
Job Details: 04/09/2020
WASHER MAYTAG MVWB855DC4 "Customer complaint was that washer had too mulch water and would not stop draining after. Got F7E0, F9E1,F3E1 error codes in diagnostics. Checked pressure hose and dome port, all checked good. Replaced control board to resolve issue. Unit tested good"
Near Boerne, TX 78006
Tommy B.
Job Details: 04/09/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Swapped out blower fan after finding reduced function. Unit testing good now with no further issues at this time.
Near Boerne, TX 78015
Douglas H.
Job Details: 04/09/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Last trip found faulty adapter and faulty deli control. Replaced adapter kit, to resolve icing issue on back wall. Control that was sent was incorrect part. But upon further investigation found the cause of deli drawer control to be a faulty wire harness, ordering that and reordering correct control just Incase. Will collect labor 120 plus tax on return visit. CRP all parts. ; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)"
Near San Antonio, TX 78253
Richard G.
Job Details: 04/09/2020
DISHWASHER KITCHENAID KDTE334GPS0 Replaced control and door latch. Ran unit through diagnostics test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78237
Jesus C.
Job Details: 04/09/2020
WASHER MAYTAG MVWC565FW1 Customer complaint is that the washer is will not turn off. Plugged in washer. Drain pump is on. Reset control. Checked error codes. Over suds error code. Filled tub with water. Found suds building. No issues with washer. Unit is working properly. Customer is not using He detergent. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78225
Jesus C.
Job Details: 04/09/2020
WASHER MAYTAG MVWB965HC0 Installed new basket. Ran calibration. Ran wash cycle. Spinning good. Not loosing balance. No further issues. Tested to complete.
Near San Antonio, TX 78251
Justin
Job Details: 04/09/2020
WASHER WHIRLPOOL MVWC565FW2 "Calibrated unit, checked leveling. Ran high spin and diagnostics. All test passed."
Near San Antonio, TX 78261
Jim G.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Door handle threads are stripped. A new handle is needed. ; ordrng 1 W11163764 (handle)
Near Bulverde, TX 78163
Jim G.
Job Details: 04/09/2020
DRYER SAMSUNG DVE50M7450W Contacted Samsung support spoke to Eric reference# 7003707760 who informed me that error are indicative of a faulty heater assembly (element; hi limit and cut off fuses) and or thermistors (temp sensor). Needed Parts #Heater = DC97-14486AThermistor = DC32-00007A; ordrng 1 DC32-00007A (thermistor) and 1 DC97-14486A (HEATING ELEMENT ASSEMBLY)
Near San Antonio, TX 78209
Jim G.
Job Details: 04/09/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced tube and all relevant sent parts. However the sump had a slight crack in it. Customer does not want repai wants a new unit. I have ordered part but as it stand I believe she will speak with WP to seek a new unit. ; ordrng 1 W11087376 (pump&motor)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/09/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS4 Customer stated that the unit is not venting adequately. The fan is functional however the amount of output air at the top of the unit does not match the amount of air being drawn into the unit. Vapors are only being pulled on the back half of the unit so anything being cooked on the front burners is escaping into the room. Finding issue to be due to insulation to the point of setting off smoke alarm. Going to remedy by using foam tape to insulate the cracks in unit. ; ordrng 4 12002793 (tape- foam)s
Near Corpus Christi, TX 78414
Adam
Job Details: 04/09/2020
DISHWASHER AMANA UNCONFIRMED Arrived at customers location customer states different tech company has come out and address the issue. Issue resolved
Near San Antonio, TX 78254
Colton B.
Job Details: 04/09/2020
DRYER MAYTAG MEDB765FW0 Issue is that the dryer will not start. Verified voltage to control board. Found that the control board was not sending voltage to the UI console. Ordering new control to resolve issue. ; ordrng 1 W11089308 (CONTROL)
Near Helotes, TX 78023
Colton B.
Job Details: 04/09/2020
REFRIGERATOR WHIRLPOOL WRS571CIHV00 Issue is a no cool refrigerator. Finding issue to be a faulty start device. Ordering a new one and returning tomorrow. DS is adding part to ticket. Collected SC and quoted customer for P&L on return visit.