We serviced a
MAYTAG DRYER
Model MED6000XW0
Near Aransas Pass, TX 78336
Michael
Job Details: 02/01/2022
Installed the clip, it helped the issue, but it was still rattling pretty loud, installed screws where some were missing and leveled the appliance. Everything is tight, unsure what is making the noise but is much better, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Corpus Christi, TX 78408
Michael
Job Details: 02/01/2022
Removed the back panel in FC and found the brown wire to the heater was pulled out from the connector, which would explain why it wasnt defrosting the evaporator. Snapped it back in place and plugged it back in, left the thermistors in place, put the back cover and shelves back in place. The evaporator fan and appliance are working normal
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 02/01/2022
Installed component, issue has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78405
Adam
Job Details: 02/01/2022
Customer complaint of cooked up temperatures changing not staying consistent. After inspection of unit there are no issues with the stove it is getting proper voltage bacon broil temperatures are good coil cooktops respond and Functioning correctly. I didnt serve customer though that burners will be regulating temperatures by themselves turning on heats and then cutting power to the burner and this would be considered normal operations for this type of stove and self-regulating. Issue resolved
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Bishop, TX 78343
Adam
Job Details: 02/01/2022
Customer complaint of loud grinding noise during operation. Inspection of unit shows no error codes but manually testing unit shows or results in extremely loud grinding noise at the end of spin cycle. Replace cam assembly to resolve issue tested unit issue resolved. Product was still in warranty at dates of service call. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED7120HW
Near Corpus Christi, TX 78410
John L.
Job Details: 02/01/2022
Inspected unit, found issue with element. Replaced element and sensor. Tested after installation. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bandera, TX 78003
Sebastian
Job Details: 01/31/2022
Replace the dispenser as per last diagnosis customer to monitor going over rinse aid usage
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB
Near San Antonio, TX 78224
Jay
Job Details: 01/31/2022
Replaced fan motor no issues. When pulling down microwave found the exhaust duct to be almost completely sealed shut with shuretape. Cleared the duct out and reinstalled the microwave. Unit working as intended.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104ESS1
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/31/2022
Our customer is having a problem with the unit washing. It is filling and draining but the wash is not turning. I ran diagnostics and received no errors. In service test mode the sump and motor was not operating as well as on a regular cycle. I replaced the sump and motor and tested unit. It is now fully functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78256
Sebastian
Job Details: 01/31/2022
Found evidence of the belt slipping all of the functions working as they should replacing suspension cam and belt.
We serviced a
KENMORE WASHER
Model n/a
Near San Antonio, TX 78249
Jim G.
Job Details: 01/31/2022
Only drain pump was required. Issue is resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78254
Drew
Job Details: 01/31/2022
Found the belt busted. Also found the idler messed up. Ordering a new motor (141.61), belt (25.40), and idler (26.20) to fully resolve the issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/31/2022
Our customer is having some problems with freezing in the RC and condensation in the FC. They are also concerned about the sound of the compressor. The temperatures in the FC were normal and I did get some readings at 33 F in some pockets but overall the RC was at normal temperatures. Our customer currently has the damper blocked. I explained how the Refrigerator works and made reference to the owners manual on how we cannot block the damper. She informed me that she was having freezing before the damper was blocked as well. I set the temperatures back to manufacturer recommended levels. I ran through diagnostics and all loads are functioning as designed. There is no freezing up of the evaporator and the fan is working as designed.. I ran test 4 for the compressor and the sound is normal. I could not replicate the sound. It happens mostly at night and sounds like a rocket ship taking off. Im ordering an evaporator fan as a possibility. Customer will take a audio/video of sound.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near San Antonio, TX 78256
Sebastian
Job Details: 01/31/2022
Found the dryer was operating an appropriate temperature there ducting goes into the wall and downsizes a few inches improper installation gave customer phone number for patriot dryer cleaning as they may try to get it cleaned and see if this improves situation unit is cycling on high with a top of 170 bottom 135
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/31/2022
I failed to attach the old chute that connects to the ice door motor. These usually come with a chute. This was an over sight by me that obviously caused inconvenience for our customer. Im so sorry. I installed a new chute on the ice door motor and will return when the freeze bin comes in. ; schdld next appmnt for 2/3 THU !
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430WS02
Near San Antonio, TX 78256
Sebastian
Job Details: 01/31/2022
Found that the rack pass the scale test was able to put upwards of 30 pounds of pressure on the unit before popping off. Unit good to go
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78006
Douglas H.
Job Details: 01/31/2022
Customer stated unit touch screen freezes up and not allowing selections. Confirmed console not selecting. Reset power to unit to allow temporary fix for this issue. Unit needs console to fully resolve the issue. Ordering console to resolve the issue. Part not readily available but is in stock.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Drew
Job Details: 01/31/2022
Upon arrival found the unit to be over temp in the oven. Ordering temp sensor , control , and light bulb since its out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78264
Jay
Job Details: 01/31/2022
Replaced ice maker. Unit testing ok. Advised customer up to 24 hours for ice.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near San Antonio, TX 78245
Jay
Job Details: 01/31/2022
Replaced hi limit thermostat and control board. Plugged In no issues. Hit start and unit arced at wall. Called tech line and did voltage checks. Failed at terminal block. Arcing at wall is indication of outlet issues. Explained this to customers and they said another tech with their old dryer said the same thing. Tech line support was Bruce and file number is. 7732851061
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS4
Near San Antonio, TX 78258
Jim G.
Job Details: 01/31/2022
Replaced console ui. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near San Antonio, TX 78228
Drew
Job Details: 01/31/2022
Upon arrival found lid striker to be the broken part. Ordering striker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Boerne, TX 78006
Scott
Job Details: 01/31/2022
Changed out dispenser and icemaker assembly and tested with no further issues. Control ui was working great so I did not change it out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model B136CAL1
Near San Antonio, TX 78232
Jim G.
Job Details: 01/31/2022
Bruce SR# 77328531 I was able to confirm that the icemaker that was recently installed is defective. I have also taken the extra step of confirming the the parts are indeed correct for this model given its age. But I was a let to verify continuity to the harness at the water valve. A new icemaker is needed as that is where the issue was isolated however I need to complete research as a new harness (from icemaker to the connector). ; schdld next appmnt for 2/1 TUE !
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES
Near Converse, TX 78109
Garry
Job Details: 01/31/2022
Customer complaint of oven not heating. Tested & confirmed bake element not heating. Broil element testing good. No continuity through bake element, but receiving 240v. Replaced bake element & returned unit to operation. Unit testing good. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78217
Garry
Job Details: 01/31/2022
Customer complaint of refrigerator not cooling in either compartment. Arrived to be informed that our customer decided to replace their refrigerator with a new unit. No further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTSS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/31/2022
I removed the back panel and replaced the Invertor start device. Although the compressor was running more consistently it was still having intermittent shut downs. I ran all pad tested in diagnostics and was getting intermittent shutdowns on the test 4 for the condenser fan as well as the compressor in test 5. I spoke with Scott, Senior Technician at Whirlpool and he suspected the rare bout possible problem of the evaporator fan drawing direct current away from the control causing intermittent compressor and condenser fan shut down. Remove evaporator panel and disconnect evaporator fan. If intermittent pauses cease we have a out of specifications evaporator fan. I did this and the intermittent pause ceased. We will need just the evaporator fan. I reinstalled the original Invertor and left the evaporator fan unplugged for cooling on the freezer and temporary cooling in the RC. The water line gasket was defective. Im returning it to the vendor as defective and reordering. We will not wait for that part because it is coming in at a latter date. I will try to secure another through other sources but we might have to come back for that. Defrost evaporator then replace the fan and test
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB05
Near San Antonio, TX 78217
Jim G.
Job Details: 01/31/2022
I verified that the damper was not installed.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near San Antonio, TX 78212
Daniel
Job Details: 01/31/2022
Returned with parts to repair. Installed new console, assembly display, and bezels. Tested unit after installing parts and all buttons including number 6 now working correctly. Unit back in service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78212
Drew
Job Details: 01/31/2022
Upon arrival found fridge door to be sitting significantly further out than the freezer door. Everything seems normal. Called tech line and spoke with Joel and received sr#7732852195. Per technician line unit is as designed no further issues.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near La Vernia, TX 78121
Daniel
Job Details: 01/31/2022
Returned with parts to replace. Replaced control and tested unit in diagnostic mode. Unit completed cycle successfully without any problems. Lights are now working as they should. No error codes. Unit now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near La Vernia, TX 78121
Daniel
Job Details: 01/31/2022
Called customer and left voicemail to confirm my arrival time. Upon arrival at 1:10pm called customer and left voicemail letting them know Im at the gate and I could stick around for about 15 minutes before we would have to reschedule. Waited till 1:25pm without hearing anything back from customer. Customer will have to call back and reschedule appointment. ; O-emld tckt
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFTR1621QB0
Near Boerne, TX 78006
Douglas H.
Job Details: 01/31/2022
Installed new refrigerator compartment gasket. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pipe Creek, TX 78063
Sebastian
Job Details: 01/31/2022
Replace cam and belt found that unit is still making noises and running very unbalanced and loudly has gotten worse since last visit ordering gear case and suspension.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78232
Garry
Job Details: 01/31/2022
Customer complaint of loud grinding noise. Arrived to find no stored fault codes. Upon inspection, shifter was disengaged from splutch/cam & splutch/cam showing signs of wear. Replaced shifter & cam assembly & tested unit. Unit testing good. If our customer experiences further issues, we will want to return with gearcase (W11423758). No further issues at this time. ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/31/2022
Tested unit. Microwave will only start if you push on top left of door. Called tech line. Suggest replacing interlocks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/31/2022
#1211. Tested unit. E2 error code. Motor lost home position. Will need to replace ice maker. Ice maker on order already. Will contact customer once part is in. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Bandera, TX 78003
Sebastian
Job Details: 01/31/2022
Found that the customers ducting in tendering the airflow leaving the unit clock the high temperature of 170 low temperature of 130 Cycling as it should confirm with tech line and safety customer did not sign off on ticket
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/31/2022
I uninstalled the dishwasher from the cabinet, replaced the heat element with the re-engineered part and reinstalled. Unit is now fully functional.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78255
Douglas H.
Job Details: 01/31/2022
Customer stated unit not cooling after repair on Friday. Found cause to be a shorted ui. Ordering ui to resolve the issue. Ordering ui to resolve the issue. Scheduled for soonest availability.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 01/31/2022
Customer stated console had something internal on the screen. Confirmed that there is something in the screen. This can cause a functional issue. Unit would need new console. Customer stated unit is under 2 year warranty (ELW warranty) advised that whirlpools entitlement page doesnt show this information. Customer contacted builder and builder stated yes should have an additional year warranty. Contacting Cxc, spoke with Laticia, stated unit doesnt have ELW program, stated after looking further into was able to give an authorization K11D820FPL1 and stated it does have the ELW program. SR 7732653348Ordering console to resolve the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near San Antonio, TX 78261
Jim G.
Job Details: 01/31/2022
I replaced the faulty module. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bandera, TX 78003
Sebastian
Job Details: 01/31/2022
Ran diagnostics all working as it should, error codes were for an overload. Explained to customer how to properly load. Advised if problem persists to take pic/video.
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near San Antonio, TX 78232
Garry
Job Details: 01/31/2022
Customer complaint of machine using very little detergent during wash cycles. Inspected dispenser and tested unit. Unit testing good. Adjusted setting regarding hardness of water. Customer has softener, but we have selected hard water so as to increase the amount of detergent used with each load. Concentration levels have been set to 2X, which is factory-recommended setting and also the one which will maximize detergent usage. No further issues at this time, unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near San Antonio, TX 78218
Jim G.
Job Details: 01/31/2022
I verified no further issues.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near San Antonio, TX 78232
Garry
Job Details: 01/31/2022
Customer complaint of having to run dryer 2-3 times to dry a single load of clothes. Arrived to find zero stored fault codes, clean internal venting of machine, clear vent hose & house vent, and operating temperatures between 125F - 155F. Cleaned moisture sensors and adjusted temperature settings. Explained to our customer the virtues of Timed Dry vs any of the various sensor dry modes. Confirmed machine testing good with techline (SR#7732851533 Rich). No further issues at this time, unit is good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSD618ESS
Near Helotes, TX 78023
Sebastian
Job Details: 01/31/2022
#7732849017Called techline to confirm if inverter needed for short. Since amp draw is normal he advised its not needed and to refer to electrician if issue persists. Changed led and is now in working order as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78240
Drew
Job Details: 01/31/2022
Called tech line upon arrival spoke with Bruce and received sr #7732849258. Was told there is a leak in the ss. Per tech line order a dryer and install it. Then proceed to find the leak with uv lights if needed. Ordering dryer.
We serviced a
KITCHEN AID REFRIGERATOR
Model KUID308ESS2
Near San Antonio, TX 78209
Garry
Job Details: 01/31/2022
Customer complaint that stand-alone icemaker not producing ice. Found fault to lie with reservoir drain pump. Ordering reservoir drain pump and water valve.
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Adkins, TX 78101
Daniel
Job Details: 01/31/2022
Returned to replace control and oven sensor. Replaced both parts and tested unit. Unit reach desired temperature without powering off or throwing any error codes. Unit now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near La Vernia, TX 78121
Daniel
Job Details: 01/31/2022
Customer reported a light tick/knocking noise coming from the unit. After inspection heard light tick but didnt seem out of the ordinary. Checked both fans to make sure they turned out and were not binding on anything and both fans worked correctly without any binding. Called techline and talked to Bruce. Bruce stated the noise was normal but to muffle the noise a bit I could try putting some mastek on the evaporator where the cap meets. Bruce gave me part number for mastek. Also informed me that there will still be minor noise and that it wont completely stop the noise. Also depending how light the noise already is it might not make a difference. Ordering mastek. Will return with part to finish repair.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS556ESS
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/31/2022
Upon arrival to gated neighborhood, guard called customer and customer stated they canceled appointment. Service no longer needed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Schertz, TX 78154
Douglas H.
Job Details: 01/31/2022
Customer stated having issues with control panel not functioning properly. Checked errors, found numerous f6e4 communication errors. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Per sb web unit is under warranty, sb web shows warranty expiration as 4/1/2022
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Seadrift, TX 77983
Michael
Job Details: 01/31/2022
The dryer wont power on per customer. Not getting proper voltage at the wall out or the appliance. The appliance has a cable that runs to a box outside, the customer isnt sure where the breaker is. The fuse and door switch are good. This is an electrical issue, will need a qualified person to fix the problem. The appliance should work properly once the issues is fixed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Premont, TX 78375
Adam
Job Details: 01/31/2022
Inspection of unit shows no air codes. Further inspection shows however suspension has gone bad and underside of unit shows large puddle of oil coming from gearcase. Oil has been slung around and covered most of the components underneath and will need to be replaced. Ordering gear case actuator capacitor clutch belt pulley shield agitator hub to resolve issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Portland, TX 78374
John L.
Job Details: 01/31/2022
Inspected unit, unit does not allow for selection of high temp or heat dry. Control issue, will need to replace control and console to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 01/31/2022
Customer complaint of clothes not moving during wash cycle. Inspection of unit shows error code for motor fault this ties into with a service pointer in regards to the actuator. Replaced actuator calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Corpus Christi, TX 78414
Adam
Job Details: 01/31/2022
Customer was unaware that there would be a service call fee was under the impression product was covered for 10 years. Has the client service of any kind.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Corpus Christi, TX 78414
Adam
Job Details: 01/31/2022
Complaint of unit no longer dispensing detergent. No error codes found. Also cleaning and re-testing soap dispenser shows good function. Detergent pump on the other hand seems to be struggling not allowing for new detergent to pass. Replace motor to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78415
John L.
Job Details: 01/31/2022
Unit is squealing while in spin cycle, looked under unit for issue. Found drive pulley loose, tightened pulley and issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Corpus Christi, TX 78414
Adam
Job Details: 01/31/2022
Customer complaint of noisy operation. Inspection shows no error code and OK airflow further inspection shows loose change was caught between drum and Drum baffle. Remove coins tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 01/31/2022
Customer complaint of unit banging during spin cycle. Inspection of unit shows no error codes. Further inspection shows suspension has gone bad. Tub in basket extremely bouncy. Play suspension to resolve the issue. Calibrated unit ran verification cycle issue resolved
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near San Antonio, TX 78250
Sebastian
Job Details: 01/28/2022
Changed out drain tubes found that the new drain tubes are a different style which means they have been upgraded shot steam up tubes in the refrigerator just to ensure nothing was still frozen.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/28/2022
This unit has an actual goods issue date of 13 January 2021. This is within the 60 days. I tested the fan and it is working on all three levels and turns off. Our customer was concerned that the fan would turn on by itself and then have to be unplugged to stop. I explained that this unit will sense when there is cooking on the below range and turn on automatically to properly vent the heat and any smoke or cooking vapors to protect the electronics. I explained that this is normal operation and an advanced feature that was likely not available on their previous OTR Microwave. Vent Fan High (SPd2), low (SPd1) and off. Comes on automatically as cooling fan during any cook function. Vent Timer (on some models): Set vent fan to run for exactly 30 minutes, or to run for only 30 minutes more (off after 30 minutes). The vent fan may be turned off at any time using the Vent Fan control. Touch and hold number pad 4 for about 3 seconds until a tone sounds and the vent fan turns on. On page 5 of Owners Manual: Fan running during cooktop usage: This is normal. The microwave ovens cooling fan (on some models), which is separate from the ventfan, automatically comes on during microwave oven operation to cool the microwave oven. It may also automatically come on and cycle on and off to cool the microwave ovens controls while the cooktop below is being used. Customer Instruct.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2022
Our customer had a technician from another company come out and identify the a new user interface was needed. They never returned or ordered the part so our customer had the part delivered from Whirlpool. Problem is it is the wrong part. I did tell them to keep it as a contingency. I entered diagnostics and retrieved error code F6 E1 User Interface No response from ACU. I ran through the Service manual procedures 2. Check connections between P1 on main control and user interface. Reconnect, repair, or replace harness. 3. If harness connections are all good, replace main control board. This unit connections are sound. This dishwasher will need a new main control installed then tested. I wanted to order a door jumper as a contingency but it is out of stock. We will cross that road if needed. Part ordered.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Natalia, TX 78059
Jesus C.
Job Details: 01/28/2022
Complaint is not surface indicator staying in for multiple days. Will need to replace switches for range burners.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS02
Near San Antonio, TX 78255
Sebastian
Job Details: 01/28/2022
After exposing the evaporator found evidence of ice buildup on the thermistor found that there is a frost pattern going all the way through evaporator indicating that this is most likely not a restriction replace evaporator cover and thermistor as per last diagnosis to resolve issue customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/28/2022
Tested unit. Freezer at 15 degrees. Found unit leaking from evaporator. Will need new evaporator.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH54521JZ0
Near San Antonio, TX 78261
Douglas H.
Job Details: 01/28/2022
Customer stated unit stopped heating and making weird noise. Tested unit with amp meter and found unit pulling extremely high amps while running and not heating, this coincides with the noise. Find issue to be with high voltage components. Prescreened parts are needed as well as the transformer. Ordering transformer as well to resolve the issue. Scheduled for part availability. Advised customer if parts didnt arrive in time we would reach out.
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Boerne, TX 78006
Douglas H.
Job Details: 01/28/2022
Customer stated unit stopped functioning and flashed f6e1 error (motor control communication error) and door was locked. Manually unlocked door for customer to allow for wet clothing to be removed. Checked for other errors to find f5e2 as well (door lock error).
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78209
Jim G.
Job Details: 01/28/2022
I verified a faulty bin thermistor. Ran clean cycle. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78247
Jim G.
Job Details: 01/28/2022
Replaced faulty reservoir. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78216
Jim G.
Job Details: 01/28/2022
Replaced strike. Issue resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near Boerne, TX 78015
Richard G.
Job Details: 01/28/2022
Replaced console. Tested to complete. Unit is good to go.
We serviced a
LG DRYER
Model DLE2240W
Near Boerne, TX 78006
Richard G.
Job Details: 01/28/2022
Customer complaint is that the drum sounds like it is banging against the sides of the dryer. Found one of the rollers bearing worn down to nothing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78264
Jay
Job Details: 01/28/2022
Missing ice maker assembly. Reschedule for Monday 1/31; schdld next appmnt for 1/31 MON PM
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near San Antonio, TX 78212
Drew
Job Details: 01/28/2022
Customer stated she would contact whirlpool about issue to try and get them to cover it
We serviced a
SAMSUNG REFRIGERATOR
Model RH25H5611BC/AA01
Near San Antonio, TX 78255
Sebastian
Job Details: 01/28/2022
Changed out drain tubes found that the new drain tubes are a different style which means they have been upgraded shot steam up tubes in the refrigerator just to ensure nothing was still frozen.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78240
Sebastian
Job Details: 01/28/2022
Opened up box with manifold and found that the switches are not part of the manifold assembly contacted parts team leaving ticket open as we need to switch is in our unable to find them should already be in parts research; saved tckt
We serviced a
LG REFRIGERATOR
Model LFXS30766S/02
Near San Antonio, TX 78261
Jim G.
Job Details: 01/28/2022
I was able to clear the clogged drain line that was the source of the issue. All other components were fully functional.
We serviced a
SAMSUNG DRYER
Model DVE45N5300W/A3
Near San Antonio, TX 78232
Jim G.
Job Details: 01/28/2022
Verified a faulty heater assembly.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Converse, TX 78109
Garry
Job Details: 01/28/2022
Previous tech found lid broken and inoperable. Replaced lid and tested unit. Unit testing good, no further issues at this time.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78254
Drew
Job Details: 01/28/2022
Upon arrival received error code f0e2 meaning oversuds. Also found bad suspension. Ordering ui also as button stuck issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78255
Drew
Job Details: 01/28/2022
Unit was functioning as designed upon arrival no further issues
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78230
Drew
Job Details: 01/28/2022
Replaced control and drain pump. No further issues at this point
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Pleasanton, TX 78064
Jay
Job Details: 01/28/2022
Replaced heating elements. Elements covered under warranty. Replaced right front infinity switch.
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78264
Jay
Job Details: 01/28/2022
Complaint was that as soon as you hit start soap starts leaking out of dispenser. No error codes found. Pulled off all inlet lines and dispenser to tub hose. No clogs and reinstalled. Replaced water inlet valve. Ram diagnostic test. No leaks or error codes.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 01/28/2022
Previous tech found unit needed new cooktop. Replaced cooktop glass after removing wall oven that is installed below this unit, in order to get to the mounting brackets. Unit testing good now. No further issues at this point. Customer approved repair.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Shavano Park, TX 78249
Jim G.
Job Details: 01/28/2022
Replace moisture sensor assembly. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Richard G.
Job Details: 01/28/2022
Replaced led module. Tested to complete. Unit is good to go.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM04
Near Fair Oaks Ranch, TX 78015
Richard G.
Job Details: 01/28/2022
Replaced diffuser. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Universal City, TX 78148
Garry
Job Details: 01/28/2022
Customer complaint of loud thumping or hammering noise. Arrived and tested each & every component of this machine in diagnostics mode and was unable to recreate this noise. Physically inspected condenser fan, fc evap fan, ice box fan, ice maker motor, damper/diffuser, and defrost heater. No signs of mechanical or physical cause of noise. Called techline and it appears as though there is a known issue of refrigerant causing noises in the tubing. As per techline, I bent the filter drier to nearly horizontal & ensured the cap tube was ABOVE the drier, not below. Ordering Mastic (4318168), which I will return and apply to meeting of cap tube & fc evap. Scheduling for 2/4/2022. If this does not resolve the issue of this noise, we will have to dispatch a sealed system tech to evacuate refrigerant and recharge system to 0.25oz less than factory spec.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near San Antonio, TX 78254
Sebastian
Job Details: 01/28/2022
Customer let us know on arrival that they were able to get the unit back on the power was just out
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/28/2022
Calling techline per previous techs notes. Spoke with Chris. Explained the situation and he stated issue likely with dispenser control that is up top. Unit needs control board kit To fully resolve the water dispenser issue, as this board also controls the smart valve.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLXS2
Near Shavano Park, TX 78230
Garry
Job Details: 01/28/2022
Customer stated that icemaker not making ice. Arrived and entered unit into manual test mode. Discovered no water coming into unit. All thermistors and sensors tested good. Recirculating pump doesnt sound good. Ordering water valve and recirculating pump to resolve issues. Please schedule for soonest availability.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78238
Garry
Job Details: 01/28/2022
Previous visit/call with techline found shifter, lower harness, and gearcase to be possible solutions to the customer complaint. Replaced these parts and original issue still persists. As per Anthony SR#7732806483, we are to replace the control. Belt is also worn and in need of replacement. Ordering control and belt to resolve these issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2022
Our customer is experiencing a bad noise when it is washing. I ran through diagnostics service cycle and the noise replicated on the wash and initial drain. The Diverter on the sump and motor is failing. This unit will need a new sump and motor which comes with the drain pump. Part in warehouse.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78237
Sebastian
Job Details: 01/28/2022
Customer complaint is at the unit doesnt finish loads sometimes her clothes end up with at the end of the cycle and it makes clunking noises. Checked all functions on unit found that everything is working as it should except one of the feet were very off causing the unit to tilt pretty bad in rock as well. Adjusted feet and also found that there was debris under the agitator ran calibration on unit everything is checking good if further problems persist basket and suspension would be the parts to change
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/28/2022
Tested unit. Found bottom frame of unit catching on door. Reshaped oven frame. No further issues during testing. Job complete.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78232
Douglas H.
Job Details: 01/28/2022
Last trip found faulty compressor. Replaced compressor. Upon testing finding got yet another bad compressor. Reordering compressor and SS parts needed(compressor, evaporator, condenser). Ordering all parts as it seems there is a restriction in the system as well. Per sb web SS parts still under limited part warranty.