We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Antonio, TX 78217
Chris S.
Job Details: 10/13/2021
Replace actuator. Calibrated and tested unit everything working properly no error codes. yes to survey.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78209
Jim G.
Job Details: 10/13/2021
Replaced pumps however the water inlet valve is also failing.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78266
Zachary
Job Details: 10/13/2021
Replaced bad recirculating pump. Whole reservoir and light parts were caked with lime scale. Cleaned to best of my ability. Recommended replacing reservoir pump as well and scheduling to come back and replace that pump. Unit is working properly right now but during testing reservoir pump seems like it will go out soon. Recommended cleaning more often with solution you buy at store. To clean you turn unit off, drain reservoir of any water. Put plug back in and pour solution into reservoir then start back up and select clean cycle. Be sure that that cycle starts. After few hours go back and drain unit. Rinse with water to best of ability and discard first full batch of ice.=
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/13/2021
I called our customer ahead of time and left a voice mail that I was on the way. I rang the door bell and had no answer. I called our customer from the door and she informed me that she had already had another technician come out and fix it in the morning. The unit is now functioning as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78218
Chris S.
Job Details: 10/13/2021
Replace heating element check for error codes got no error codes everything working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/13/2021
Installed new service kit for drain pan. Installed dye drier. Vacuum and recharge unit. Good frost pattern on both evaps. No further issues during testing. Sealed system covered under warranty. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near San Antonio, TX 78249
Douglas H.
Job Details: 10/13/2021
Last trip found faulty infinite switch for right front burner. Based on customers call in notes, frozen pizza function not working properly and left front still too hot, picked up infinite switch and control from parts warehouse. Replaced both infinite switches and control to resolve all issues. Unit functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near San Antonio, TX 78209
Jim G.
Job Details: 10/13/2021
I verified faulty hinges.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/13/2021
I replaced the bezel for the faucet and softener dispenser. Are customer was concerned about the softener getting clogged. I explained to our customer that it could be related to the damaged part that I was replacing. I replaced the damaged bezel. She disagreed that the part I replaced was causing her clog. I explained I would document with Senior Technicians at Whirlpool. I called Senior Technician at Tech Line to go over our customers concern. He mentioned that some softeners are pretty thick and that the use and care guide discuss cleaning the dispenser out. It also can get build up but would leak considerably if blocked. On page 10 of the Owners manual it states: Cleaning the Dispensers: After a period of using your washer, you may find some residue buildup in the washers dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all purpose surface cleaner, if needed. SR#7731024886. I will make a new job ticket since this is a separate issue and order and install a new softener dispense, run test and go over cleaning procedures. This unit is functioning as designed now. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near San Antonio, TX 78212
Jim G.
Job Details: 10/13/2021
Replaced control. Issue appears resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near San Antonio, TX 78248
Jim G.
Job Details: 10/13/2021
Replaced both modules. Issue is resolved. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78250
Sebastian
Job Details: 10/13/2021
After replacing the actuator unit started working as it should I mustve had a bad actuator last time did not need to replace control as everything was working appropriately after the shift change
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boerne, TX 78006
Douglas H.
Job Details: 10/13/2021
Customer stated door not closing properly. Found slight damage to catch. Replaced catch to resolve the issue. Then found the strike needed adjustment. After adjusting the strike, door closing properly now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAF02
Near San Antonio, TX 78248
Jim G.
Job Details: 10/13/2021
Ed SR# 7731979797
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near San Antonio, TX 78223
Chris S.
Job Details: 10/13/2021
Customer stated that microwave has condensation and mold in door and a blower. Called tech line spoke with Richard said its not mold its dirt.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near La Vernia, TX 78121
Chris S.
Job Details: 10/13/2021
Fixed top door hinges tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near San Antonio, TX 78258
Jim G.
Job Details: 10/13/2021
I was able to verify faulty light modules. Replaced both. Issue is resolved.
We serviced a
MAYTAG REFRIGERATOR
Model KSCS25FTSS01
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/13/2021
Our customer had molted ice in the bin as well as a block underneath as well as frosting underneath the bin in the outside margin. Our customer did acquire a new water filter but I noticed that it was not fully inserted. I fixed this and aired out the lines. It took a long time to air out the lines and the water is really murky. The water dispensed in 8 seconds is 12 ounces. I cleared out the ice build up and checked the bin arm and auger motor. They are working. I spoke with Leon, Senior Technician at Whirlpool and reviewed all that has been done and my findings. He informed me that there is nothing further I can do to improve the dispense. I went through all the checks from my previous trip and found that the ice door motor is now not opening. UnfortunAtely this part is now discontinued. I showed our customer the problem and that the part is now discontinued. This unit is now unrepairable for this problem. I turned the ice maker off.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/13/2021
I replaced the water filter housing and tested the unit with the filter in. It still comes out at a trickle. I removed the water filter and tested water pressure again. The unit is putting out 9 ounces in 8 seconds. I tested for 115 VAC from P3-4 wrt to P1-2 and received 0 VAC at steady state and 120 VAC when dispensing. The control is providing the correct potential to move electrons. I spoke with Chris, Senior Technician at Whirlpool. He explained that I had done everything possible and that the only thing that it could be now is a bad water filter. I explained to him my concerns that this water filter had a short life. SR#7731978260. I explained to our customer about acquiring a new water filter and to let Whirlpool know if this does not resolve the problem. Our customer was concerned that the filter did not last 6 months. I agreed with him. I called Whirlpool Trade Care Team to express my concerns about the water filter life. He was not able to provide a concession because the owners manual states Replace the disposable water filter when indicated on the water filter status display or at least every 6 months. If water flow to your dispenser or ice maker decreases noticeably, change the water filter sooner. SR#7731979778. He documented it for our customer to reference for any future advocacy.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/13/2021
I uninstalled the oven from the cabinet. Removed top panels and console. Replaced antenna and console. Called connect team twice to guide installation and WiFi access. Spoke with Jared. Unit is now connected to WiFi and in process of downloading update. Unit is now functioning as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78217
Zachary
Job Details: 10/13/2021
Checked refrigerator, 2 issues, top lights in RC and FC light were out and plastic flap that goes on ice maker was popped off. Reinstalled ice maker flap fixing that issue. Replace top right module because it was completely dead and no change. Checked freezer light and it was completely dark as well. Used truck stock to replace it and issue solved. Had 2 bad modules. Adding that it is not simple to replace freezer light. Took additional 30 minutes to replace on this model and reinstalling door should involve 2 techs. Refrigerator is now working as designed.; used 1 W10695459 (Module) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78232
Jim G.
Job Details: 10/13/2021
Cleared obstruction from the drum baffle. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Converse, TX 78109
Zachary
Job Details: 10/13/2021
Checked washer, issue is agitator broke off at base. Checked error codes found F0E7- load detected when running clean washer cycle, F0E9-OB pause; Fault is displayed when an off balance condition is detected and after user interventions, F0E5- off balance load. Communicated with customer on proper loading procedure to prevent errors. Replaced agitator, calibrated and tested washer no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/13/2021
Issue was low flow issue. Replaced dispenser kit with valves to resolve issue. Unit tested good.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/13/2021
Replaced thermal fuse and tested as needed. Everything functioning properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near San Antonio, TX 78240
Sebastian
Job Details: 10/13/2021
That unit is pulling low amp draw .5 .6 Found that the unit compressor is not ohming out correctly showing odd combination of numbers found that the unit has been on for at least an hour showing no frost pattern whatsoever customer has a bad compressor and no refrigerant gave a quote exceeds cost of new units.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE900HSS
Near San Antonio, TX 78255
Colton B.
Job Details: 10/13/2021
Customer reported light staying on when door is closed. After inspection found no error codes and door closing properly. Instructed customer to follow through with hand when closing microwave door. Customer also mentioned issues with display that seemed to resolve themselves after he put new breaker. Will call back if issues with display return
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Universal City, TX 78148
Zachary
Job Details: 10/13/2021
Checked OTR MW, light indeed would not turn off. Discovered LED bulb installed. Told customer this is a common cause of the issue. Installed factory incandescent bulb. Would not turn on. Replaced microcomputer and tested. Light now working properly. No other issues or errors found. OTR MW is now working as designed.
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Helotes, TX 78023
Colton B.
Job Details: 10/13/2021
Installed cooktop to fix the crack. Went to install a new blower, but ran into some problems. There is no vent into the floor, I dont see how we make this motor work with the current set up. Called NR who said to tell customer to have installers back out. We cannot install a new blower with a wall vent. Leaving all blower parts with customer for the installers.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78233
Jim G.
Job Details: 10/13/2021
I verified several errors ranging from a speed fault (tachometer/actuator) which the actuator should alleviate. It appears there is a pressure sensor issue which is addressed by the control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 10/13/2021
Customer stated that evap fan making loud noise still. Found issue to be fan bracket need to be Secured. Secured fan bracket tested unit everything working properly podcast.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 10/13/2021
Customer stated that freezer had frost around the front of freezer. Found issue to be screws for freezer door was not tightened and leaving a gap. Fixed screws to freezer door everything working as designed. yes to survey
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017AS -1
Near Schertz, TX 78154
Chris S.
Job Details: 10/13/2021
Went to replace control board to see if that fixes issue. It did not fix issue found it should be noise filter board to be problem ordering filter board and transformer just in case.
We serviced a
WHIRLPOOL RANGE
Model KECC607BBL02
Near Corpus Christi, TX 78404
John L.
Job Details: 10/13/2021
Inspected unit, no function on cooktop. Shut power to unit, restored power and all functions returned. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 10/13/2021
Installed the clutch and the stator, it didnt solve the issue, installed control, still didnt solve it. Got back underneath and moved the harness around, found a white wire had broken off of the drain pump connector. Made the repair at the harness connector and plugged it back into the pump, plugged the appliance in and I was able to calibrate and perform a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Victoria, TX 77901
Michael
Job Details: 10/13/2021
Installed new lid, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid and appliance are installed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Victoria, TX 77905
Michael
Job Details: 10/13/2021
The ice maker isnt making any ice now per customer. The appliance is cooling properly, 35 degrees in the RC and 0.6 in the FC, the appliance is cooling properly. E5 error code on the ice maker, bad thermostat. Ordered the ice maker, please reschedule when the part comes in
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 10/13/2021
Inspected unit, found issue to be with small divot on side of door not allowing proper depression of switch. Installed new switch with longer throw and layered spacer for maximum activation of switch. Tested after modifications, and issue was resolved.
We serviced a
AMANA RANGE
Model ACR4303MFS
Near Corpus Christi, TX 78411
Adam
Job Details: 10/13/2021
Customer states back right burner will not turn on at all. Testing unit shows all burners are working as designed and there are no error codes on the unit. Further inspection of wire harness shows L2 not very tight. Tightened all connections taking voltage reading shows good. Re-tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Victoria, TX 77905
Michael
Job Details: 10/13/2021
Installed the console, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is responding and working normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Adam
Job Details: 10/13/2021
Inspection of unit shows error code for motor fault. Further investigation shows there is a service partner in regards to this issue and replacing the actuator. Replaced actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Corpus Christi, TX 78411
Adam
Job Details: 10/13/2021
Call customer prior to arrival to confirm both address and purchase state of unit file shows as out of warranty. Customer states numbers I gave her are from an older unit the one that were here to look at is from March of this year but according to model serial number on file shows that the product is in fact out of warranty. Unfortunately customer is not available to provide me with receipts and gentlemen of the house was not very forthcoming with information he handed me a folder full of receipts with no information given. Call number on the file and customer states that she needs to have her son call her in order to get correct receipt. I relayed this information to the sun waited about 15 minutes but son never returned from back of room. I did inform them that the unit is out of warranty and if they can produce the receipt that shows the correct purchase date they can call back and reschedule
We serviced a
KITCHENAID ICEMAKER
Model KUIS18PNZB1
Near Port Aransas, TX 78373
John L.
Job Details: 10/13/2021
Inspected unit, found hairline fracture on reservoir which is causing slow drip. And filter assembly dripping when calling for water. Will need to replace lines and assembly to resolve.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78410
Adam
Job Details: 10/13/2021
Customer complaint of burners not staying at cost and temperature. I did explain to customer that the stove does fluctuate the heat in the burner For safety issues. Further inspection of unit shows no issue with the stove both oven and range work as designed. Issue resolved
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78410
John L.
Job Details: 10/13/2021
Inspected unit, found a few issues. Tripped breaker, bad block terminal, and popped fuse. Replaced components and reset breaker. Tested after work was done, issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Sandia, TX 78383
Jim
Job Details: 10/13/2021
Customer states that washer panel is not operating properly, and error F6E2 (communication error) showing on display. Clear codes, and restart, washer does not restart. Exchange console and test. F6E2 pops backup. Clear error and test in service diagnostics mode. Washer running as designed.
We serviced a
AMANA OVEN
Model ACR4303MFW4
Near Mathis, TX 78368
Jim
Job Details: 10/13/2021
Customer states that burner on left side does not come on, and others cut off periodically. W11371990 is recommended by service pointer W11354284B and MAY improve performance, according to Chris at TechLine (SR7731977535). Please reschedule when parts arrive.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Corpus Christi, TX 78415
Adam
Job Details: 10/12/2021
Unfortunately on my return visit customers son he tried to use the washer and were unable to open the lid. I did manage to get the lid open but unfortunately the strike was broken in the process and will have to order one to resolve that new issue. Reschedule drain pump and order and strike to resolve issue
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78404
Adam
Job Details: 10/12/2021
Install components calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ingleside, TX 78362
John L.
Job Details: 10/12/2021
Installed components, tested after installation. Issue resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Corpus Christi, TX 78414
Adam
Job Details: 10/12/2021
Installed components tested unit issue resolved
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Robstown, TX 78380
John L.
Job Details: 10/12/2021
Ran unit, unit is making high pitched squealing. Opened up unit, found issue to be with rollers. Replaced and resolved issue.; used 1 4392067 (REPAIR KIT) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Corpus Christi, TX 78415
John L.
Job Details: 10/12/2021
Install UV dryer vacuum and charged Unit with 4.25 ounces of refrigerant. Unit is holding charge and pressures of equalized, unit is cooling issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM00
Near Corpus Christi, TX 78408
Michael
Job Details: 10/12/2021
The customer said after I replaced the fan it worked great for a few hours, then it just stopped working, I checked voltage and I was only getting 99-106 VAC at the outlet inside motor hm and at the outlet where they plug in at the RV park.I called whirlpool tech line and spoke with Leon SR7731971953 and asked him if it would take at least 120 VAC to power it up, he said yes and that would be the issue. The customer powered on the general and I was getting 120 VAC at the appliance plug.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78405
Michael
Job Details: 10/12/2021
Doesnt spin water out of the clothes per customer. F8E1 no fill/long fill, F7E6 motor fault error codes, cleared error codes, looked underneath, found the actuator had popped out of the slider, defective part. Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is spinning and working normal
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Rockport, TX 78382
Michael
Job Details: 10/12/2021
Installed gearcase,shield,belt and cam. Calibrated and performed a diagnostics test, completed with no issues or error error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/12/2021
Tested unit. Door not sealing. Found door hinge bent. Straightened out hinge. Door now sealing. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/12/2021
Installed new stoppers. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC7AS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/12/2021
Installed new control. Tested unit. No further issues during testing.Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78232
Zachary
Job Details: 10/12/2021
Checked washer, customer has already installed a new gearcase. Issue now is motor cam on drive motor, not the gearcase is stripped out. Found error code F7E1- basket speed fault. WP would not send him part for free without us diagnosing. Ordering part and force scheduling to swing by and drop part off.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78247
Zachary
Job Details: 10/12/2021
Replaced console and tested washer. Found error code F5E2- lock error. Deleted and tested diagnostics cycle. Washer is now working as designed no other issues or error codes found.
We serviced a
MAYTAG DRYER
Model n/a
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/12/2021
Installed new motor. Tested dryer. Good heat. Good airflow. Good run. No further issues. Job complete. 90 day service warranty 1 year warranty for motor.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/12/2021
Tested unit. Not powering on. Good power supply. Found board is bad. Replaced control. Powering on. Unit heats. No further issues. Job complete.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS2
Near San Antonio, TX 78253
Sebastian
Job Details: 10/12/2021
Change the wave guide, tested unit found that unit is no longer sparking
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/12/2021
Replaced freezer door. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Shavano Park, TX 78231
Shawn W.
Job Details: 10/12/2021
I replaced the actuator, ran load size calibration and tested the agitate and spin in manual test mode. This unit is now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW
Near Universal City, TX 78148
Chris S.
Job Details: 10/12/2021
Went to change out gear case and found that screw holding on protector on gear case was stripped need to order screw pushing customer through till Friday to get repair done.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/12/2021
I installed the needed adapter kit. This should resolve our customers recent problem.
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/12/2021
I found that our customers top right led module was out. I replaced it with a new led module. Unit is now lighting as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cibolo, TX 78108
Chris S.
Job Details: 10/12/2021
Called customer and customer needs to reschedule he is not available.; schdld next appmnt for 10/27 WED PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78237
Jesus C.
Job Details: 10/12/2021
Complaint is food freezing in fresh food section. Found baffle constantly rotating. Replaced air baffle. Now stays in position. No further issues. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78203
Jesus C.
Job Details: 10/12/2021
Install new wiring harness. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78254
Sebastian
Job Details: 10/12/2021
Replaced is the basket calibrated unit found no issues
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78217
Chris S.
Job Details: 10/12/2021
Customer stated that washer still shutting off mid cycle. Replaced control board and UI board. Didnt fix anything.Called tech line spoke with Leam SR 7731969904 is gonna send ticket to whirlpool engineering. And give me a call back 3-5 days. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/12/2021
Our customers water dispense comes out at a trickle but dispenses 9 ounces in 8 seconds. Water pressure is fine. I called Austin, Senior Technician at Whirlpool. Concern was technical writer error on tech sheet. Resolved. I checked the voltage from the control board during dispense. Control board is fine. This unit will need a new water filter housing. Part ordered.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCG97US0HS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/12/2021
I uninstalled the cooktop from the cabinet and removed the top panel, burners and burner caps. I replaced the spark module and the electrode with wire. I tested and same problem. I replaced the burner and filed it down. Tested, same result. I replaced the cap kit and tested, no luck. I called ChrisSR#7731965531, Senior tech at Whirlpool. I explained all I had changed out and he directed me to change the orifice holder. I uninstalled and disassembled the unit again and replaced the orifice holder. I reassembled and tested. Same problem. I reinstalled the unit and called Whirlpool Tech Line once again to seek guidance and to document the problem. The spark module is not recognizing a flame at the left rear burner. I called Whirlpool Tech Line again to seek guidance and spoke with Drew. He was baffled as well and will be reporting to Engineering at Whirlpool. We both agreed the next step is to change the switch chain. I am ordering a power supply cord as a contingency Part ordered. I informed our customer of the next plan of action.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/12/2021
This unit is in warranty. Our customer was concerned that the right burners were not lighting quick enough. I tested the burners and found that a few of the caps were not centered. I corrected this. This unit is fully functioning as designed now. Customer Instruct.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78247
Chris S.
Job Details: 10/12/2021
Customer stated that dishwasher was leaking. Ran test and checked underneath to see if I can see any leaking. Didnt find anything and everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near San Antonio, TX 78217
Chris S.
Job Details: 10/12/2021
Customer stated that dishwasher not draining. Found issue to be knock out was still in garbage disposal. Fixed knockout tester unit everything working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/12/2021
Icemaker replaced. Issue is resolved
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78249
Zachary
Job Details: 10/12/2021
Checked cooktop, customer concern was uneven flames from burners. Tested cooktop and flame distribution was perfect. All valves and starters working great. Cooktop is working as designed. Customer has not used gas in a long time and just not used to it. Uneven flames that she may have experienced is most likely when pots and vent hood fan is active and is causing air movement. Normal for gas and customer is appeased.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near San Antonio, TX 78229
Zachary
Job Details: 10/12/2021
Called ahead and spoke to customer. Apartments already resolved issue. Was plumbing separate from the unit. Customer said to go ahead and close out ticket.
We serviced a
STAND ALONE ICE ICEMAKER (STANDA
Model n/a
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/12/2021
I replaced the bin thermistor. Unit is now fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HB1
Near Converse, TX 78109
Zachary
Job Details: 10/12/2021
Went to replace control board to resolve issue and found infestation. Pictures provided. Called partner team and spoke with Will SR# 7731661433.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS00
Near Schertz, TX 78154
Zachary
Job Details: 10/12/2021
Replaced burner caps and burner heads. Actually had a noticeable difference for better. Range is now working as designed. No other issues or errors found.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near San Antonio, TX 78254
Sebastian
Job Details: 10/12/2021
Found that the unit had a lo flo Error code verified all functions are working on the unit change the oil pressure sensor and gave customer instruct on soap usage also cleared out the drain holes under the Bellows confirm that drain hose installation is good unit good to go
We serviced a
KITCHEN AID RANGE
Model KSIB900ESS2
Near San Antonio, TX 78240
Sebastian
Job Details: 10/12/2021
Replace the control the display in the panel tested unit good to go
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2021
Customer stated unit making new noise. Thought to be a bad bearing. Tested unit to find drum slightly warped causing the issue, as drum being warped is causing the uneven wearing of the rollers and pulley, bearings havent fully gone out. Unit would need new drum and drive assembly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS01
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2021
Last trip found faulty fill tube. Replaced fill tube. Unit now filling ice maker properly. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78254
Douglas H.
Job Details: 10/12/2021
Last tech found faulty dispenser. Confirmed diagnosis. Replaced dispenser to resolve the issue. Ran unit for extended period of time for testing. Unit no longer leaking.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFO42FTX03
Near Olmos Park, TX 78212
Sebastian
Job Details: 10/12/2021
Customer had an issue with the door closing but they have since resolved it by removing the ice in the back that was causing the unit to not close all the way verify that customer resolve issue as they are not getting frosting anymore for contingency used steamer and make sure drain was 100% clear and also shot the gaskets to put some more life in them doors appear to be sealing well
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Helotes, TX 78023
Douglas H.
Job Details: 10/12/2021
Customer stated unit wasnt making ice and when was making ice only dispensing crushed ice. Found ice maker turned off, causing that issue. Found faulty solenoid. Replaced solenoid to resolve that issue, issue not resolved as finding solenoid not receiving voltage. Ordering ui board, dispenser harness and main control to resolve the issues.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8090SR
Near Boerne, TX 78015
Douglas H.
Job Details: 10/12/2021
Unit ice maker froze up. Used ice maker service kit to resolve the issue. Unit functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78201
Sebastian
Job Details: 10/12/2021
Changed out the controls found that I am still not getting the proper amount of voltage call tech line and verify that I missed a thermostat that was hidden when I was troubleshooting in the back ordering thermostat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/12/2021
Tested unit. Ice maker is producing ice. Ice bin is cracked. Will order new ice bin.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/12/2021
I replaced the knob. The unit is now fully functional.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/12/2021
Customer stated unit ice maker leaks into bin and freezes up. Found to be caused by low water flow caused by the water filter. Customer is using an RO system that doesnt need a filter. During inspection noticed that the water splashing caused damage to the ice maker. Replaced ice maker to resolve that issue. Unit is functioning as designed now. No further issues at this point.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Schertz, TX 78154
Zachary
Job Details: 10/12/2021
Opened up unit and found 3 spark modules thought would be just the 1. Called tech line and spoke with Robert SR# 7731964821. Suggested check polarity of outlet and found that neutral/power were flipped. Tested range on a correct wired outlet and issue resolved. Recommended customer get a licensed electrician to fix issue. Had installed spark module.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW3830DP00
Near San Antonio, TX 78249
Jim G.
Job Details: 10/12/2021
I replaced console.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Converse, TX 78109
Chris S.
Job Details: 10/12/2021
Replaced console board microwave now heats up but light bulb doesnt turn on and wrong fuse to fix oven heating problem. Need thermo fix fuse. So ordering light bulb for microwave and oven fuse.