We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near San Antonio, TX 78253
Sebastian
Job Details: 02/02/2022
Change out the ice water too was unsuccessful must order door and UI
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78223
Jay
Job Details: 02/02/2022
Ui is unresponsive. Getting power at wall.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/02/2022
I replaced the door and mullion and transferred the handle and gasket. I heat treated the gasket. We still have the original problem in which the left door and mullion will not properly close. I had ordered hinges that were not installed by the previous technician I have reordered the parts. Once hinges are replaced, Tech Line will need to be contacted if this does not resolve the problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78251
Garry
Job Details: 02/02/2022
Customer complaint of icemaker not working. Arrived to discover harness unplugged. Reconnected harness and secured with wire tie (WP8567668). Returned unit to operation, unit testing good. No further issues at this time. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near La Vernia, TX 78121
Daniel
Job Details: 02/02/2022
Customer reported dishwasher not washing dishes. Upon arrival found that dishwasher was getting water but sump motor was not kicking on when needed. Checked for error codes and found none. Replaced control and tested unit but unit still did the same. Replaced sump motor assembly and tested in diagnostic mode. Unit now completed cycle successfully. Sump motor kicked on when needed and dishwasher is now washing dishes properly. Unit back in service.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near Boerne, TX 78006
Douglas H.
Job Details: 02/02/2022
Customer states unit when filling overfills continuously. Found issue to be faulty water level sensor. Ordering recirculation pump with sensor to resolve the issue. Also found unit is in desperate need of a clean cycle. Scheduled for soonest availability.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/02/2022
Complaint is no water to unit. Found harness to water valve damaged. Fixed harness. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Boerne, TX 78006
Douglas H.
Job Details: 02/02/2022
Customer states really loud noise during spin cycle. Checked for errors. None found. Tested unit to find issue to be primarily caused by gearcase as I found oil residue from gear case. Unit wold also need rotor and stator motor..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Converse, TX 78109
Daniel
Job Details: 02/02/2022
Customer reported freezer over freezing with excessive frost and ice. After inspection found evaporator was partially frozen and well as the thermistor. Tested thermistor and found faulty thermistor. Rescheduling wire harness and ordering control and thermistor kit. Will return with parts to repair. CUSTOMER REQUESTED MORNING APT.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Live Oak, TX 78233
Daniel
Job Details: 02/02/2022
Upon arrival with parts noticed the ice maker that had been originally prescreened was the wrong ice maker. The ice maker needed is for the freezer and the one I had on me Is for the fridge. Installed new handle with new screws. Ordered the correct ice maker and the back single and dual water valve. Rescheduling the other parts. Will return with correct parts to repaiR.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78247
Chris S.
Job Details: 02/02/2022
Customer stated that seal on inner dryer door fell off and then doors not shutting right. Ordering seal to fix the issue.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Schertz, TX 78154
Chris S.
Job Details: 02/02/2022
Customer needed for tech line to deem range unrepairable because The back panel is not repairable soCalled tech line spoke with Leon sR 7732874743 they deemed it unrepairable
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/02/2022
This dryer would him and not turn. I tried to turn the drum manually and it was binding, I removed the dryer venting from the the dryer and found a solid mound of hair, what looked to be feces and other debris. Possibly a nest. I cleaned it out but we likely have more inside the cabinet. Preventing the motor and blower wheel from turning. I noticed that the semi-rigid dryer vent tubing is just going out a loose hole in the wall of this garage and is not using a exhaust hood. This unit will need a thorough cleaning and possibly new rollers, belt or motor. I spoke with Rich at Whirlpool Tech Line. He informed me we can proceed with a repair but need to mention to our customer that they will need to get an exhaust hood or it will happen again.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/02/2022
Last tech suspected issue with SS. Confirmed issue with SS, unit had slight restriction, as found evidence of there being a restriction and temps were almost to spec upon arrival. Replaced dye dryer and added service port to compressor. Vacuumed unit, held vacuum. Recharged unit, held charge. Unit began cooling efficiently upon testing. Advised of 24 regulation period. Per sb web SS p&l under limited warranty. ; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776DEM00
Near San Antonio, TX 78232
Douglas H.
Job Details: 02/02/2022
Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Vacuumed, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer of 24-48 cool down period. No further issues at this point.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB07
Near Fredericksburg, TX 78624
Scott
Job Details: 02/02/2022
Customer complaint was light not working on vent hood. Tested and found issue is with the control. Part has been ordered but had not been received by time of appointment. Will return when part comes in.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Drew
Job Details: 02/02/2022
Replaced ice maker to resolve issues.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS0
Near San Antonio, TX 78222
Daniel
Job Details: 02/02/2022
Returned to replace convection fan. Installed new convection fan. When testing unit, fan kicked on as needed and at the correct speed. Unit functioning as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Converse, TX 78109
Chris S.
Job Details: 02/02/2022
Replaced jazz board tested unit everything working properly.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 02/02/2022
Found the units reservoir to be broken. Replaced the reservoir and the screw. No further issues at this point
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX535HPS00
Near Shavano Park, TX 78231
Drew
Job Details: 02/02/2022
Replaced thermistor and valve. Still having filling issues. Called tech line spoke with Leon he filed this under the same sr number as previous call, #7732751959. Was told the unit is not filling fast enough so it is filling and emptying consistently. Was told to verify water pressure is okay on home side. If seems okay then replace the valve again. If not plumber is needed. Verified water pressure on home side is bad, no further issues on our end. Plumber is needed
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/02/2022
I replaced the full tube heater. This unit will need time for the fill tube heater to do its job. The line is currently frozen. I called Whirlpool Tech Line to go over water filter indicator light and go over where we are at. I spoke with DH and I will replace the freezer water tube if there is no ice by the time I called our customer back. Our customer had no ice, we will change out the housing ad well. Parts ordered.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/02/2022
Our customer is having a problem in which none of the burners are igniting. The can ignite with a match. The valves are turning in but the multi-point ignition system has failed. We have already preordered a spark module. Ordering other parts as contingency.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Antonio, TX 78230
Jim G.
Job Details: 02/02/2022
The gasket did not resolved issue. It appears the door itself is warped and not allowing the seal to adhere correctly. Please contact once door arrived.
We serviced a
MAYTAG DRYER
Model MDE20MNBYW1
Near Boerne, TX 78006
Scott
Job Details: 02/02/2022
Customer complaint was dryer not working at all. Tested and found broken door switch to be the issue. Ordering door switch to fix issue. Part is oos. Team will contact customer when part comes in to schedule repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Corpus Christi, TX 78411
John L.
Job Details: 02/02/2022
installed components, ran test after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW0
Near Corpus Christi, TX 78412
John L.
Job Details: 02/02/2022
Inspected unit, issue with unit is actuator as unit has motor fault error. Customer supplied paper with purchase date, but advised customer to acquire actual receipt from lowes as paper may not be accepted as pop.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Corpus Christi, TX 78411
John L.
Job Details: 02/02/2022
Inspected unit, unit will not heat properly. Replaced magnetron, diode, and capacitor. Tested multiple times after installation, unit is heating properly every time. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78415
John L.
Job Details: 02/02/2022
F8E1 long fill, F0E4 water temperature fault, no other codes pulled. Replaced valve, recalibrated unit. Issue resolved.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Beeville, TX 78102
Adam
Job Details: 02/02/2022
Customer complaint of display not being legible. Inspection of unit shows looks like digital display has cracked or was pressed into the point of breaking. Replace control board to resolve issue.; snapped 1 QuickPics
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Beeville, TX 78102
Adam
Job Details: 02/02/2022
Customer complaint of unit flashing error code. Inspection of unit shows error code F one E0 internal board failure. Replaced control tested unit issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Victoria, TX 77901
Michael
Job Details: 02/02/2022
The customer said she thought it was less than a year old. There was no information on the appliance, got the model/serial off the unit, the entitlement sheet shows 02/14/2020. I advised her she would need to show proof of purchase otherwise she would have to pay for the service fee. She said she would call her son for proof of purchase and call us back. Gave her a magnet with our number
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77901
Michael
Job Details: 02/02/2022
The appliance wont t power on, good voltage at the outlet, control isnt powering on and needs to be replaced. Ordered control, please reschedule when the part comes in
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77901
Michael
Job Details: 02/02/2022
The customer said water went everywhere. F0E2 over suds error code, cleared error code and filled the tub with water, the inner drain hose has holes in it, looks like from a mouse. There was also oil underneath, the gearcase needs to be replaced, the motor is also making a whining noise and not getting up to speed. Ordered parts, rescheduled control just in case, please reschedule the customer when all parts come in.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Mathis, TX 78368
Adam
Job Details: 02/02/2022
Unable to check the pressure at customers home seeing how unit was returned to retailer. But trying to put unit into calibration results in zero function. Same results when trying to Run eight test cycle. Under side inspection of unit shows cam assembly made up of correct components but all different colors also actuator arm not responding. Will need to replace motor capacitor actuator cam and belt to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 02/02/2022
Customer complaint of unit not lighting up but constantly humming. Humming noise customer is referring to is drain pump running continuously. Ive been holding down the power button drain pump is turned off. Diagnostic shows error code for long Phil no Phil. Mainly testing hot and cold water valves results in cold water valve has seized shut home does have good pressure. Replace valve to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Kingsville, TX 78363
Adam
Job Details: 02/02/2022
Customer complaint of unit making strange noise during agitate and spin cycle. Inspection of unit shows air code for unbalanced load. Further inspection shows wash plate no longer properly attached to gear case but I am unable to separate one from the other. Will need to replace wash plate gear case clutch and belt to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Shavano Park, TX 78231
Drew
Job Details: 02/01/2022
Called tech line and received Sr#7732869693 from Ed. Per tech line replace heater assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF57R18DM00
Near Pipe Creek, TX 78063
Jesus C.
Job Details: 02/01/2022
Tested unit. No cooling. Unit leaking refrigerant. Installed dye drier to locate leak. Will order new evap.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/01/2022
Installed new control. Found thermostat popped. Will order thermostat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model B136CAL1
Near San Antonio, TX 78232
Jim G.
Job Details: 02/01/2022
I am reordering icemaker.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78247
Jim G.
Job Details: 02/01/2022
I verified small cracks in the glass. Bruce SR# I verified with techline that issue is due to thermal cracks which therefore not cosmetic.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78245
Jay
Job Details: 02/01/2022
F5E2 lock failure was found. Machine wasnt leveled adjusted it to level. Replaced lock mechanism. Ran diagnostic and found no codes.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near San Antonio, TX 78259
Douglas H.
Job Details: 02/01/2022
Customer stated unit started leaking. Found cause to be heater bushings. Ordering heater to resolve the issue. Will take pics of property damage caused by the leak even though customer stated the builder is covering damages to property since the leak started after there floors were redone. Scheduled for soonest availability pending part arrival.
We serviced a
MAYTAG DISHWASHER
Model MDB6650AWB0
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/01/2022
Last trip found broken handle. Replaced handle to resolve the issue. No further issues at this point. Customer paid all costs up front last trip.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78251
Jay
Job Details: 02/01/2022
F8E1 is long fill fault. Removed cold water inlet hose and valve was covered with water softener residue. Replaced valve. Ram hose into sink until it came out clear. Connected everything together and ran calibration and diagnostic test. No issues or fault codes. Unit working as intended. Showed customer residue. Unit is in factory warranty. Proof of purchase attached.
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near San Antonio, TX 78247
Garry
Job Details: 02/01/2022
Customer complaint of no response from user interface on their washer. Arrived to confirm customer complaint and discovered problem to lie with console. Replaced console & tested unit. Unit testing good. No further issues at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Jay
Job Details: 02/01/2022
Replaced control board, dispenser and heating element. Unit testing good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78232
Jim G.
Job Details: 02/01/2022
I observed no signs of leaking but perhaps a loose connection at the float switch. The error codes stored indicated an F8E2 which confirms the issue. ; saved tckt
We serviced a
Samsung Washer
Model n/a
Near Atascosa, TX 78002
Jesus C.
Job Details: 02/01/2022
Will order suspension rods.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78216
Jim G.
Job Details: 02/01/2022
I contacted connected app dept to confirm. As per service pointer W11560447 the machine needs a software update. Guided customer through app download and setup and began update process. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Boerne, TX 78006
Drew
Job Details: 02/01/2022
Replaced control, unit began functioning. Found a stuck key on the ui. Ordering ui to resolve all issues.
We serviced a
SAMSUNG DRYER
Model DV50F9A6EVWA2
Near San Antonio, TX 78247
Garry
Job Details: 02/01/2022
Customer complaint of burning smell and thumping sound coming from dryer. Opened up machine to discover broken idler pulley, worn rollers, and belt. After discussing price of repair, customer has decided to replace machine. No further issues at this time.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML55011HS07
Near Universal City, TX 78148
Garry
Job Details: 02/01/2022
Previous tech found missing mounting nut assembly in microwave. Installed replacement mounting nut assembly and returned unit to operation. Unit testing good, no further issues at this time.
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV5156AAS
Near San Antonio, TX 78254
Jay
Job Details: 02/01/2022
Unit powers on with no issues. Is responsive as well. Hit start and LOUD buzzing is heard. No heat. Ordering magnetron. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/01/2022
Tested unit. F7E1 error code. Called tech line. Sr 7732865617. Suggest leak in unit. Will order new compressor, evap and LOCKRINGs. Ambient temperature at 70. Low side -6 to 2High side 45 +-10.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Converse, TX 78109
Daniel
Job Details: 02/01/2022
Customer reported washer completing cycle with clothes still wet. Customer had stated that the next day after the last tech had came that the washer still did not work and was doing the same thing as it was before. After inspection found that washer would do everything except spin. Checked all components under unit and everything looked to be installed correctly as well as all the wiring. Also checked connections to the control and everything was connected correctly. Ordering gearcase, wire harness, clutch, and spring assembly. Will return when parts are available to repair.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78244
Daniel
Job Details: 02/01/2022
Customer reported dishwasher throwing soap out without washing. After inspection found closed water valve. Soap was getting dispensed without any water in the unit. Opened water valve and tested unit. Unit functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Converse, TX 78109
Daniel
Job Details: 02/01/2022
Customer reported oven not heating, oven light always on, and error code F8E0. After inspection noticed oven light would never turn off. Tried pre heat but after about 5 minutes or so the oven would throw error code F8E0 which is faulty upper fan speed. Ordering door latch, control, and blower fan. Will return when parts are available to repair.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78216
Jim G.
Job Details: 02/01/2022
I verified a long fill error. I was able to zero in on the water inlet valve thanks in. O small part the customers observation that the unit would be left alone and after a short while be full of water. Replaced valve. Issue is resolved. ; used 1 W11165546 (Water inlet valve) from stock
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HB01
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/01/2022
Tested unit. Crack on cooktop. Replaced cooktop. All burners are working properly. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/01/2022
Tested unit. Not powering on. Found wiring damaged at terminal block. Repaired wiring. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near San Antonio, TX 78211
Jay
Job Details: 02/01/2022
Replaced panel. Unit testing ok. Unit is in warranty.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH54521JZ0
Near San Antonio, TX 78261
Douglas H.
Job Details: 02/01/2022
Customer stated unit stopped heating, tested unit, got amp draw of 14.5 amps which is way too high this indicates that issue is with high voltage components. Unit needs transformer, magnetron, capacitor, and diode. Ordering transformer to fully resolve the issue. Other 3 parts have been ordered already. Scheduled for soonest availability pending part arrival, customer is also going to advocate whirlpool for a new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/01/2022
Tested unit. Found fill tube for ice maker blocked with buildup from water. Cleared blockage. No further issues. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Boerne, TX 78006
Drew
Job Details: 02/01/2022
F6e4 f5e1 f6e1 f5e2 were the error codes I received. 2 dealing with the door not being shut in time and the other 2 dealing with the no water issue. Ordering both controls as the valve tests fine there just isnt communication to it. Rescheduling valve if needed and motor.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78258
Jim G.
Job Details: 02/01/2022
I verified a faulty door latch.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78224
Jay
Job Details: 02/01/2022
Arrived at unit and it would not power on or respond to any input. Washer had not drain. Found open neutral at well. Plugged machine into another outlet and display would not power on. You could hear the control board kick over now though. Informed customer we had one in stock and I could be back on Thursday. Customer declined stating its too new for problems and would be getting another brand.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ05
Near Cibolo, TX 78108
Garry
Job Details: 02/01/2022
Customer complaint of shattered interior glass on microwave door. Glass shattered at end of convection cook cycle. Ordering stainless door to resolve issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/01/2022
Tested unit. No water from dispenser. Good water from inlet valve. No water coming out of housing. Will need new housing and valve.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78258
Jim G.
Job Details: 02/01/2022
The 9th error stored was F0E2 (oversuds) so Ive cleared obstruction from pressure tube. I also used wire ties to secure harness properly to the sensor. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spring Branch, TX 78070
Douglas H.
Job Details: 02/01/2022
Issue appeared to be coming from ui panel, and freezer door switch broken. Replaced ui, upon testing 3way valve continuously actuating. Contacted techline, spoke with Steve. Had me check a few things. Finding issue to be main control. sr 7732864439Upon attempting to replace the freezer door switch, it was insulated in so tightly that when it finally gave way one of the wire connectors broke off the wire. Attempted to get the wire out far enough to be able to fix wire to new switch. Couldnt get that wire out far enough. Calling techline back due to this new issue. Spoke with Joel, updated as unit non repairable, advised to have customer contact extended warranty. Also advised to disregard the previous call and suggestions.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Boerne, TX 78006
Drew
Job Details: 02/01/2022
Replaced element in oven, part is covered under the additional warranty. Found the temp sensor was bad also allowing the unit to be overheated. Replaced the temp sensor to resolve that issue.No further issues at this point
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78254
Sebastian
Job Details: 02/01/2022
SR#7732867114Customers concern is that they were stopped in the middle of a load again by the float switch can see evidence of soap buildup in there just dry at the moment and will start a load. seems to build up and then dry customer is able to start up a load again evidence coming from the overflow tubes on each side looks like the whole unit is tilted forward attempted to raise the feet last visit apparently this did not work made adjustment as best as I could as we were unable to remove the unit inform the customer and tech line of the situation unable to remove unit unable to confirm leak in real time. Pulled unit Ford as much as I can and placed feet on the flooring outside of the cabinet which leveled out the unit a little bit better this time ultimately the customer might have to have a cabinetry company come out and make adjustments. Accidentally broke the little latch when I was trying to pull out unit returning with latch and follow up to confirm if my adjustment was good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78260
Jim G.
Job Details: 02/01/2022
Customer declined repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Boerne, TX 78006
Drew
Job Details: 02/01/2022
Upon arrival found the heater in the door was not working allowing the units inlet to freeze. Ordering door to resolve issues as well as the valves, rescheduling ice maker that is currently on order in case it is needed.
We serviced a
KITCHEN AID RANGE
Model KDRS407VSS05
Near Helotes, TX 78023
Sebastian
Job Details: 02/01/2022
Found that the new valve I received did not have a gasket on it like the old one call tech line to see if it was viable to reuse and we determine through tech line at the valve is not even needed marking part is defective and ordering the correct burner head as per Service pointer.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS00
Near San Antonio, TX 78257
Sebastian
Job Details: 02/01/2022
Changed thermal fuse unit came back up but the bottom oven is not heating on either broil or bake common connection between the two is the thermostat cut off on the back ordering part to resolve issue returning with probe as well just in case bad resistance is shown at room temperature when checking which could be the cause of the whole problem set.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XBL00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 02/01/2022
Crack on unit appears to be malfunction of the unit customer was boiling water and came back to it cracked after only a few minutes of usage ordering cooktop and gasket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Boerne, TX 78015
Drew
Job Details: 02/01/2022
Called tech line received Sr#7732862303 from Scott. Was told to replace the valve and ice maker. Both parts say they are order and will receive them 2/7, rescheduling for the 9th. WPW10300024 and W11043013 are needed ; schdld next appmnt for 2/9 WED AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Kerrville, TX 78028
Scott
Job Details: 02/01/2022
Tested and found icemaker working fine but not filling. Ordering dual inlet valve to fix issue.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78213
Drew
Job Details: 02/01/2022
Upon arrival found the unit to not be receiving proper voltage. Checked outlet side and was not receiving a proper 120 from left side to ground, right side to ground was giving proper 120. Checked fuse and they were testing proper. Advised customer it was in the apt side. No further issues at this point.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78212
Jim G.
Job Details: 02/01/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Schertz, TX 78108
Garry
Job Details: 02/01/2022
Customer complaint of gas odor, which previous tech stopped by shutting off gas supply at in-line valve. I noticed no thread treatment at inlet nipple to regulator. Replaced connector and regulator & tested. No leaks and range is fully operational. No further issues at this time.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KECC604BSS00
Near Kerrville, TX 78028
Scott
Job Details: 02/01/2022
Customer complaint is power light not turning off. Tried to call techline but was unable to keep connection due to cell phone reception. Tried to contact techline again later but could not reach them due to call being after service hours. Spoke to RG who advised issue could be with infinite switch. Explained to customer that parts had not yet been recieved by time of appointment and I will return parts come in.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV
Near Center Point, TX 78010
Scott
Job Details: 02/01/2022
Customer complaint was oven preheating and then shutting off. Tested and found bad oven sensor. Changed out sensor and tested with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/01/2022
Ice maker cracked in tray. Needs ice maker. ; saved tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KUID308ESS2
Near San Antonio, TX 78209
Garry
Job Details: 02/01/2022
Unfortunately the part that I needed wasnt available this morning. Awaiting reservoir drain pump (W11542868) and rescheduling inlet valve (W10897719) for 2/4/22. ; schdld next appmnt for 2/4 FRI AM
We serviced a
WHIRLPOOL VENT HOOD
Model WVW7336JS1
Near San Antonio, TX 78253
Douglas H.
Job Details: 02/01/2022
Botched installation of unit, caused cosmetic damage to the chimney, chimney upper sleeve installed upside down. Unit would need new chimney to resolve the issue. Spoke with Cxc about about covering the part, stated they will cover the part, and proper installation comes back on the builder to get taken of properly. Cxc stated will ship the part directly to customer since it is on the builder for proper installation at this point. Order confirmation 1536626322
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS04
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/01/2022
Our customer has been having problems with the ice maker intermittently not making ice, the lights went out for awhile and the dispenser will intermittently stop working. They also had a problem with leaking out the dispenser. I found that the deli UI is not working. I opened it up and found it soaked in water with electronic corrosion. I removed the water and disconnected. I went through diagnostics to test related components. All loads are working as designed. We will need to change the deli UI and left door. Our customer had a question about the water dispense shutting off in about 4 seconds. They had set measured fill but wanted the dispense paddle to be continuous. I followed the owners manual procedures to run it up to 128 ounces. That is the max. It still was not working. I spoke with Austin, Senior Technician at Whirlpool. We rebooted the unit, now it dispenses continuously, Im bringing a dispenser UI as a contingency. Part ordered.
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/01/2022
Our customer has had a good number of times, especially on towels that the cycle will stop and the clothes are wet with no drain. I entered diagnostics and retrieved error code F5E2 Lock Failure. I ran test 6 for the lock and it passed. All loads functioned as designed in manual test mode as well as quick service cycle. We either have a bad control board or a siphoning issue from the stand pipe. The stand pipe in the home is 34 inches high. According to the drain system installation instructions the stand pipe should be at least 39 inches high. Page 11 of owners manual: Minimum diameter for a standpipe drain: 2' (51 mm). Minimum carry-away capacity: 17 gal. (64 L) per minute. A 1/4' (6 mm) diameter to 1' (25 mm) diameter Standpipe Adapter Kit is available; refer to the Quick Start Guide for online ordering information. Top of standpipe must be at least 39' (762 mm) high; install no higher than 96' (2.4 m) from bottom of washer. If you have an overhead sewer and need to pump higher than 96'. For a floor drain a: Floor drain system requires a Siphon Break Kit, 2 Connector Kits, and an Extension Drain Hose that may be purchased separately; refer to the Quick Start Guide for online ordering information. Minimum siphon break height: 28' (710 mm) from bottom of washer. (Additional hoses may be needed.). However there is no reference to using a siphon break kit with a standpipe. I have heard conflicting opinions about this from the Senior Technicians at Whirlpool. Technical Installation Pointer #: W10608624 Action Required: Mandatory ALL TOP-LOAD & FRONT-LOAD WASHERS Drain Hose Installation Requirements: Minimum diameter for a standpipe drain: 2' (51 mm). Minimum carry- away capacity: 17 gal. (64 L) per minute. Top of standpipe must be at least 39' (990 mm) high; install no higher than 96' (2.44 m) from bottom of washer.NOTE: If you must install higher than 96' (2.44 m), you will need a sump pump system. I called Whirlpool Tech Line and spoke with Bruce. The siphon break kit can be used on a stand pipe below 39 inches.
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/01/2022
I replaced the needed pats, cleaned the unit out, reassembled and tested. The sound did not replicate currently. I informed our customer to call Whirlpool if the sound returns. I noticed because of the recess in the floor that the dryer vent tubing is partially pinched and has multiple unneeded turns. They are currently using foil which was installed by Lowes. I recommended they switch to semi-ridged dryer vent tubing and reduce the length. The additional turns are lowering the efficiency of the dryer.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model MIM1554XRS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/01/2022
I replaced the grid cutter and turned the unit on. It will now properly cut and produce ice.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near Comfort, TX 78013
Scott
Job Details: 02/01/2022
Customer having exact same issues as before. Changed out inverter but it did not fix issue. Called techline who advised to change out control board to fix issue. Ordered control board. Team will contact customer when parts come in.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Schertz, TX 78154
Douglas H.
Job Details: 02/01/2022
Contacting techline due to reoccurring issues. Spoke with Leo, explained the situation and advised to verify that the 3way valve is functioning properly and then if that checks out could be inefficient compressor or restriction in SS. SR 7732860549Ordering compressor, 3way valve, and both ui boards as a contingency.
We serviced a
FRGIDAIRE REFRIGERATOR
Model n/a
Near Boerne, TX 78006
Sebastian
Job Details: 02/01/2022
Found effective hinge at the bottom was able to make repair on the spot.
We serviced a
KITCHEN AID DISHWASHER
Model KUDC10FXSS3
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/01/2022
Our customer is having a problem in which the top rack came off. I found that both removable stops became cracked on the top of the parts. I was able to reattached temporarily and explained they need to be careful in the meantime. We need to replace the stops. Parts ordered.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78249
Sebastian
Job Details: 02/01/2022
Found the described problem by the customer unit is thunking or making some type of noise it definitely seems off with even no clothes in it. Suspension bearings seem a little rough and the basket seems to have a good amount of wobble in it Putting basket on order waiting for suspension and ordering gear case just in case unit is still acting up even after repairs are made will not install gear case or request double labor until I know that it is needed. Basket is on back order and suspension was not received
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Rockport, TX 78382
Michael
Job Details: 02/01/2022
I turned the appliance on and put it on high spin spin cycle. I heard the screeching noise when it changed speeds, installed the new belt and put it on the high speed cycle again. The appliance is no longer making the noise, not necessary to change out the motor. Calibrated the appliance and tested all the components manually, no water hook up, the appliance is working normal
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aransas Pass, TX 78336
Michael
Job Details: 02/01/2022
The appliance stays stuck on rinse per customer. F2E1 stuck key error code, cleared error code, there is no water hook up at this location to test it properly. In the past Ive had an issue with obstruction at the pressure dome port that was causing the issue, I used trimmer line and pushed it through the dome port, I didnt see any cuts on the high pressure tubing. Calibrated and performed a diagnostics test, the inlet valve sounds like its working normal, completed with no issues or error codes, at this time the appliance is working normal.