Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFG505M0BS3 Issue stated by customer: bake/broil elements not working. Replaced wiring harness and gas valve ordered by previous tech. Unit tests good.
Near San Antonio, TX 78217
Steven G.
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Checked refrigerator found refrigerator evaporator iced up, defrosted evaporator my adjustments to thermistor per service pointer found control board needs updating ordered; ordrng 1 W11332011 (CONTROL )"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/16/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Replaced evap cover due to fan and thermistor not working properly. Cover included both items. Tested refrigerator unit is working as designed no errors found during testing or operation. Job complete.
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Issue stated by customer: refrigerator verging in cooling temps from 35-55 degrees. Pulled unit apart verified no ice build up in unit. Put unit into diagnostics to verify fans/condenser/evaps and compressor work. Found thermistor reading at current temps but max temp reach in last 6 hours was 78degrees according to diagnostic tests. Called Techline to verify.Spoke to Mark who referred to service pointer that stated to replace evap cover+thermistor and control board if unit met software requirements. Customer informed me another technician was out and replaced the cover w/thermistor in September. Verified with Techline to order high voltage board. Customer paid s.call).; ordrng 1 W11389713 (CNTRL)"
Near San Antonio, TX 78218
S. L.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced both right switches replaced right front burner tested all operations normal.
Near San Antonio, TX 78238
Christian G.
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDF760SADW2 "Issue stated by customer: unit wouldn’t fill with water and started making strange noises. Unit had F6E4 AND F9E1 error codes stroked. Unit could not go through diagnostic cycles properly. Ordering sump assembly, water valve and wiring harness to resolve issues.; ordrng 1 W10744908 (harns-wire) and 1 WPW10327249 (water intake valve) and 1 WPW10671942 (sump and motor assy)"
Near San Antonio, TX 78232
Jim G.
Job Details: 04/16/2020
WASHER MAYTAG MHW5630HC0 Replaced all valve. Unit tested properly.
Near Castroville, TX 78009
Richard G.
Job Details: 04/16/2020
DRYER MAYTAG MED5100DW1 "Customer complaint is that the unit only clicks when start is pressed. Error codes F4E4 L2 line voltage error, F4E3 restricted air flow, F6E1 communication error UI to CCU, F3E6 moisture sensor open. Ordering main harness, UI harness, and console. Collected service call fee.; ordrng 1 W10637533 (harns-wire) and 1 W10837344 (wire harness) and 1 WPW10391555 (console)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/16/2020
DISHWASHER KITCHENAID KDTE704DSS1 "F8e4 drain motor electrical issue, f6e2 fill valve electrical issue, f5e1 door stuck open. Finding issue to be electronic control and UI console. Quoted 125 plus tax. Collected Sc. Customer wants to proceed with repair. Ordering control and console to resolve the issue. Per Sb web Parts are covered under KA limited part warranty ; ordrng 1 W10866116 (cntrl-elec) and 1 WPW10537425 (panel-cntl)"
Near San Antonio, TX 78230
Steven G.
Job Details: 04/16/2020
DRYER WHIRLPOOL WGD9750WW1 "Checked dryer found idler pulley broken, replaced pulley,belt and vacuumed cabinet checked operation unit is working normal now ; used 1 661570v (BELT), and 1 W10837240 (BRACKET) from stock"
Near San Antonio, TX 78255
Shawn W.
Job Details: 04/16/2020
WASHER MAYTAG MVWC415EW1 Called Techline spoke to Ed. SR7727602691 recommends to swap control and motor based on tests performed.; ordrng 1 W10832724 (drive motor) and 1 W11124822 (cntrl-elec)
Near San Antonio, TX 78238
Christian G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Issue stated by customer: refrigerator just stopped cooling. Found unit was completely defrosted. Voltage from wall was good. Found compressor ground wire was not attached and had shorted/not operating at all. Unsure what else caused the surge. Ordering wiring compressor kit, wiring harness and control to resolve issue.; ordrng 1 W10879296 (compressor) and 1 W11218259 (WIRING) and 1 WPW10503278 (refer elect cont brd)"
Near Converse, TX 78109
S. L.
Job Details: 04/16/2020
WASHER WHIRLPOOL WFW5620HW0 Found unit has over suds condition error code customer has soft water and leak started after she started using load and go drawer. Checked concentration of detergent found 3x concentration with combination of soft water adjusted concentration to 4x to compensate for soft water as well. Ran quick wash no over sudsing all operations normal advised customer to use afresh soon and secured harness latch with truck stock zip tie. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78252
Christian G.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Issue stated by customer: freezer section frosted up and refrigerator not cooling. Found freezer all frosted from air infiltration, double checked with temp. gun. Ordering door. Also found units thermistor iced up as well as the vents to the refrigerator section. Cleared all frost and ice to allow unit to cool in the mean time. Also ordering wiring harness+thermistor.; ordrng 1 LW10599399 (dor-fip) and 1 W11399425 (WIRING HARNESS FC) and 1 WPW10384183 (thermistor)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/16/2020
WASHER MAYTAG MVWB765FW3 Customer stated that the u it began to fill and filled to top of agitator despite the unit having small load. Ran diagnostics and found no error codes. Ran automatic test cycle and unit skipped multiple steps indicating a control issue. Ordering new control to resolve issue.; ordrng 1 W11195970 (CONTROL)
Near Boerne, TX 78006
Shawn W.
Job Details: 04/16/2020
DRYER WHIRLPOOL WED8740DW1 The thermostat was the wrong variety and would not fit. Took picture on SD Pics and will need new part.; ordrng 1 279973 (cutoff-tml)
Near Victoria, TX 77904
Michael
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 The RC isn’t cooling properly. There is a service pointer on the issue. Ordered parts that were recommended; ordrng 1 W10889841 (cover-evap) and 1 W11378495 (CONTROL)
Near San Antonio, TX 78232
Jim G.
Job Details: 04/16/2020
BEVERAGE CENTER KITCHENAID KUBR204ESB00 Replaced hinges and added spacers. Also added heat to gasket. Issue resolved.
Near San Antonio, TX 78254
Christian G.
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW4816FW2 Issue stated by customer: washer not filling with water. Found F8E1 stored in unit. Ran unit through manual test and cold water valve was not dispensing properly. Unscrewed hose and a bunch of white rocks fell out(review pic) they blocked up water valve. Switched damaged water falafel and cleared out water line. Re assembled unit and water line backed up again. Informed customer they’d need to get with Water Utiliy to get water line cleared out and if they continue to have issue after getting Water company out they could call us back.
Near Victoria, TX 77905
Michael
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "It worked for about 2 weeks and stopped cooling. The appliance isn’t cooling in both compartments, there is no cold air and couldn’t see any obvious leaks with us light where the compressor is located, removed the back panel in the FC and found the evaporator had a leak. This is a sealed system issue, ordered evaporator; rqstng P&A on 1 W10836706 (evaporator)"
Near , TX 78015
Shawn W.
Job Details: 04/16/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Swapped out damaged wrapper and base to resolve cos,Eric issue. No further issues at this time."
Near San Antonio, TX 78255
Shawn W.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Last visit found leaky filter housing. This visit swapped with new housing to resolve issue. Unit testing good now. Collected P&L
Near Corpus Christi, TX 78418
Adam
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Inspection of unit shows error code F for E3 comes back as wash motor or control board. Replace wash motor and control board to resolve issue.; ordrng 1 W10904714 (cntrl-elec)
Near Corpus Christi, TX 78415
Adam
Job Details: 04/16/2020
WASHER MAYTAG MVWX655DW0 Unable to complete repair because hot water valve will not shut off. Customer did sign a damage waiver for water but that was under the assumption we would have a little drip after the fact but because I am unable to shut off water at all. I explain to customer it would just be like having a garden hose running water in your home advise customer that is not something that I can work on and regardless of the damage waiver that would be too much liability for me to take on. Advise customer to have water valves repaired/replaced before continuing work on this repair.; saved tckt
Near San Antonio, TX 78216
Jim G.
Job Details: 04/16/2020
MICROWAVE OVEN AMANA AMV2307PFS3 Replaced all parts as needed. Issue resolved.
Near , TX 78121
S. L.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Ran test harvest found ice-maker went through test but locked up at end of harvest installed truck stock ice maker tested all operations normal.; used 1 W10873791 (ICE MAKER) from stock
Near Boerne, TX 78015
Douglas H.
Job Details: 04/16/2020
DISHWASHER WHIRLPOOL WDT720PADB3 Customer just needed help looking up a part. Found part for customer gave customer part number. Customer wants to order part himself and replace it him self. Collected Sc.
Near Orange Grove, TX 78372
John L.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFG505M0BS "Installed Valve and orifice, tested burner still doing the same thing. Most likely issue with burner head or tubing will need to replace to resolve.; ordrng 1 W10514426 (holder-orf) and 1 W10515455 (burnr-head)"
Near Live Oak, TX 78233
Steven G.
Job Details: 04/16/2020
WASHER MAYTAG MVWC465HW2 Checked washer found unit not agitating or spinning found bad capacitor replaced capacitor checked operation unit working normal now ; used 1 W11158831 (CAPACITOR ) from stock
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFE505W0HS1 Needs terminal block and wiring harness. ; ordrng 1 W11432194 (WIRE HARNESS) and 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)
Near Victoria, TX 77901
Michael
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Installed parts ordered, has a good frost pattern, the appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 04/16/2020
WASHER MAYTAG MHW5630HC0 "Customers complaint is that the washer shakes real back with the smallest load, even without clothes, also said it leaks on the top left side. F0E5 error code, cleared error code, looked behind the unit, shipping bolts have been removed. Manually tested the spin cycle, nice and smooth, filled the tub manually with water, no visual leaks, drained the water and ran a quick wash cycle, no visual leaks and no shaking on the spin cycle. Ran a quick wash with clothes in the washer for the customer"
Near Aransas Pass, TX 78336
John L.
Job Details: 04/16/2020
WASHER WHIRLPOOL WFW72HEDW "Ran diagnostics and received 1 code F8E1 long fill. Unit was in constant drain when arrived. Managed to shut drain pump off by putting unit into test mode. Unit unable to run test mode and latch will not release. Unplugged unit to powered down, was able to get unit to unlock. Attempted test mode again. Customer only has 1 valve being used, no hot water running to unit reason that long fill code popped up. Unit started to leak water, found pressure hose had come undone. Causing leak, reattached hose and tested. Issue resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 04/16/2020
DISHWASHER AMANA ADB1400AGB1 "Put unit into diagnostics, no errors pulled. Allow unit to run test cycle, to check for element to heat. Element does heat, drying issue most likely due to water getting into unit not hot enough as water heater is at a fair distance from unit. Will need to instruct customer on what to do to get better performance from unit. Explained to run hot water at sink to get water up to temperature before running unit as it should help unit to preform optimally."
Near Corpus Christi, TX 78414
Adam
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW5000DW3 Inspection of unit shows no error codes. Both manual and automatic testing of all functions show good working order. Unable to duplicate customers complaints. Issue resolved
Near Corpus Christi, TX 78412
Adam
Job Details: 04/16/2020
WASHER ROPER RTW4516FW2 Inspection of unit shows no error codes. But after running unit through manual and automatic testing shows that agitator is free spinning from gear case spindle. Unit is out of warranty in customer was charged a total but does not wish to continue with repairs. Issue resolved
Near Corpus Christi, TX 78411
Adam
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Installed components tested unit issue resolved
Near Corpus Christi, TX 78416
Adam
Job Details: 04/16/2020
WASHER WHIRLPOOL WTW5000DW3 Inspection of unit shows no error codes manual and automatic testing of functions show excellent working condition. Unit is very level and even. Customer states that unit was shaking so bad it worked itself out of position but customer also stated they were washing couple of pairs of jeans couple of pairs of T-shirts. I did inform customer that was more than likely the issue they were having. Advise customer that you should absolutely wash like clothing with like clothing wash jeans with jeans and T-shirts with T-shirts also keep in mind that the amount of clothing being washed plays a big difference in the way unit operates. Issue resolved
Near Corpus Christi, TX 78406
Adam
Job Details: 04/16/2020
WASHER MAYTAG MVWC465HW2 Install components calibrated unit ran verification cycle issues resolved
Near Orange Grove, TX 78372
John L.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Installed components, unit is now pushing air and is cooling. Issue has been resolved."
Near Kingsville, TX 78363
Adam
Job Details: 04/16/2020
DRYER MAYTAG MEDB765FW0 Retailer has just recently marked unit as clearance damaged/as is for sale. Issue resolved
Near Blue Ridge, VA 24064
Uriah B.
Job Details: 04/16/2020
XXL FRENCH DOOR KITCHENAID KRFF507ESS01 Replaced air diffuser motor. Sealed left top of evap cover with permagum and air diffuser channel to crisper drawers. All checks ok.
Near Cloverdale, VA 24077
Uriah B.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found water not turned on completely. Flow was a bit slow. Cx to call plumber about flow to unit.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/16/2020
REFRIGERATOR MAYTAG MRT118FFFH04 "Unit is operating in the garage and temperature is not dropping below 20 in the freezer. Given the ambient temperature, cx to observe."
Near Christiansburg, VA 24073
Uriah B.
Job Details: 04/16/2020
RANGE WHIRLPOOL WFG525S0JW0 "SR7727600253Cx experienced and was able to reproduce on arrival, two attempts at ignition for broil burner. Adjusted air mixture on broil burner. Each time after adjustment it ignited right away. Cx asked that the drawer be put back and tested. Drawer installed properly and unit tested 5-6 times, each time successful on first try. Cx to observe further."
Near Christiansburg, VA 24073
Uriah B.
Job Details: 04/16/2020
DRYER AMANA NED4655EW1 Checked all wire harnesses. Checked operation. Unit not heating because 240 not present. ; used 1 WP8567668 (TIE) from stock
Near Pulaski, VA 24301
Uriah B.
Job Details: 04/16/2020
REFRIGERATOR WHIRLPOOL MFC2061KES Found no cooling in either unit. First step would be putting a dye drier and recharge if they don’t wanna go full to replace compressor. Compressor. W10160407. Labor for compressor job Just dye drier and recharge parts and labor Plus whatever part plus labor to fix leak of return trip needed. Cx decided to buy new.
Near Cibolo, TX 78108
S. L.
Job Details: 04/15/2020
WASHER WHIRLPOOL WFW6620HC0 Found leak from dispenser. Removed top panel found cabinet dented front panel dented and dispenser not sealing up from this. Ordered dispenser bracket front panel and cabinet need 2nd tech for repair parts factory order call when they come in.; ordrng 1 W10918512 (DISPENSER ) and 1 W11314678 (BRACKET) and 1 W11325564 (PANEL) and 1 W11352996 (CABINET)
Near Converse, TX 78109
S. L.
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDF520PADM3 Found bad door strike on tub cost to repair including service fee is service fee paid and good for 90 days.; rqstng P&A on 1 WPW10544004 (door latch strike)
Near San Antonio, TX 78244
S. L.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Found unit not defrosting ran diagnostics found open defrost sensor went to control tested sensor sensor showed resistance and heater dod to found 120v to,heater ordering both boards and harness board factory part call when comes in.; ordrng 1 W11214887 (Ui) and 1 W11405276 (HARNESS) and 1 W11449482 (CONTROL BOARD.)"
Near Cibolo, TX 78108
S. L.
Job Details: 04/15/2020
WASHER MAYTAG MVWC565FW2 "Customer showed me clothes with small what appears to be rust marks. Removed water lines no rust from supply and no,signs of rust internal components did find latch error code and intermittent lid lock operations replaced with stock lid lock assembly tested unit working as designed. Advised customer on proper loading and detergent usage. Job complete.; used 1 W11307244 (LATCH) from stock"
Near Schertz, TX 78154
Steven G.
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Checked refrigerator after replacing UI hit dispenser paddle for water, doesn’t work hear switch clicking but no water, than finally starts working, after talking to Austin at tech line advised to replace door ordered; ordrng 1 W11110291 (DOOR) and 1 W11227903 (ASSEMBLY USER INTERFACE )"
Near Universal City, TX 78148
S. L.
Job Details: 04/15/2020
REFRIGERATOR MAYTAG MFI2568AEQ Removed deli drawer replaced end caps knob slide and bar tested all operations normal job complete.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/15/2020
DISHWASHER KITCHENAID KUDS40FVSS0 Customer stated that the issue is there is a piece dislodged from the unit which has melted. The piece is the float switch assembly. Ordering parts to resolve issue. Collected service call parts and labor.; ordrng 1 WPW10077871 (FLOAT SWITCH ASSEM)
Near San Antonio, TX 78261
Jim G.
Job Details: 04/15/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS2 Determined the unit has a faulty magnetron.; ordrng 1 W10818686 (magnetron)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/15/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Customer complaint is of a loud grinding coming from the fan. Verified issue. Ordering fan.; rqstng P&A on 1 W11252443 (motor-fan)
Near San Antonio, TX 78260
Colton B.
Job Details: 04/15/2020
DISHWASHER WHIRLPOOL WDF520PADM5 Issue was a hole in dishwasher tub. Replaced tub to resolve issue. Verified no leaks.
Near San Antonio, TX 78228
Jesus C.
Job Details: 04/15/2020
WASHER MAYTAG MVWX655DW1 Tested washer. Not powering on. Good power to control. Not going to diagnostics. Will need to replace control. ; ordrng 1 W11116592 (cntrl-elec)
Near San Antonio, TX 78260
Colton B.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue was a noisy evaporator fan. Replaced evaporator fan to resolve issue. Unit tested good.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/15/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Checked refrigerator ice maker found crushed ice build up in dispenser. Defrosted ice from dispenser unit is working as designed. No issues. Job complete.
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/15/2020
WASHER WHIRLPOOL WFW5620HW0 Complaint is that washer is making noise and that it is skipping time. Tested washer. No error codes. Ran diagnostics test. Completed diagnostics no issues. Ran wash cycle. Called tech line. SR7727585748. Time set on washer for cycle is an estimated time. Cycle may take longer or shorter depending on load size. No issues with washer. Working as designed. Job complete.
Near San Antonio, TX 78238
Christian G.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue stated by customer: refrigerator stopped dropping ice and dispensing water. Previously found unit would produce intermittently and replaced control/panel UI. Installed new parts and unit still not dropping ice/water. Opened door and found small dent on inner door where door switch was not fully engaged. Ordering door.; rqstng P&A on 1 W11307224 (dor-fip)
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 04/15/2020
WASHER WHIRLPOOL WTW4655JW0 Replaced capacitor on washer unit began washing and spinning no issues. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced handle. Issue resolved.
Near Bulverde, TX 78163
Colton B.
Job Details: 04/15/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Issue was bad control and UI panel. Replaced both to resolve issue.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/15/2020
DRYER MAYTAG MED5630HC1 Issue is that dryer would stop frequently and need to be restarted. Replaced control and UI console to resolve issue. Unit tested good.
Near San Antonio, TX 78233
Steven G.
Job Details: 04/15/2020
DRYER MAYTAG MED6230HW0 Checked dryer found F6 E1 fault code replaced control and touchpad checked operation everything is working normal now
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/15/2020
FREEZER WHIRLPOOL WZF34X20DW01 Customer stated that the unit stopped cooling all of a sudden. Found the compressor to not be fully functioning. Starting and stopping intermittently. Ordering start device to resolve issue.; ordrng 1 W11198881 (START DEVICE) and 1 WPW10350564 (CAPACITOR)
Near San Antonio, TX 78228
Jesus C.
Job Details: 04/15/2020
DISHWASHER AMANA ADB1400AGS1 Tested dishwasher. No water to tub. Good water supply. Valve not turning on. Found wiring to valve was loose causing poor connection. Fixed wiring. Valve is working. Good water to tub. No further issues. Tested to complete.
Near San Antonio, TX 78201
Jesus C.
Job Details: 04/15/2020
WASHER AMANA NTW4516FW3 Tested washer. No water from valves. Found harness was disconnected to control. Reconnected wiring. Good water to tub. No further issues. Tested to complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Installed new heater and used gum sealant around fill tube. No further issues. Tested to complete.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/15/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 On call ahead customer stated that they had changed the filter and cleaned the unit 2 weeks ago. Information was not provided at last visit and the Issue is a bad filter. No further issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/15/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Replaced both board due to light flickering. Ran diagnostics test no issues ran normal bake cycle no issues. Unit is working as designed. Job complete.
Near San Antonio, TX 78249
Christian G.
Job Details: 04/15/2020
REFRIGERATOR MAYTAG MSF25D2EAB00 "Issue stated by customer: refrigerator not cooling, temps at 60 degrees. Found vents under unit completely covered in thick lint and debris. Cleared vents as best as possible. To allow good airflow. Found freezer section had large ice chunk that had formed at thermistor and fan area. Cleared ice and fan started blowing clear. Unit was down to 42 by the time I finished and was continuing to drop in temp. Informed customer to call back if any further issues. Collected s.call(+tax) via card."
Near Windcrest, TX 78239
Ezequiel V.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced light switch and light board on refrigerator unit is working as designed light turns on when door is open. Light turn off when door is closed no issues. Job complete.
Near San Antonio, TX 78208
S. L.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Ran diagnostics found open defrost sensor and called tech line was on hold 15 minutes hung up tested defrost sensor open unit not defrosting. Ordering new UI since Control was replaced and to ensure same revision is used and evaporator fan with harness to repair unit. Rescheduling Friday.; ordrng 1 W11224591 (EVAPORATOR FAN MOTOR) and 1 W11387387 (Ui)
Near San Antonio, TX 78209
S. L.
Job Details: 04/15/2020
RANGE WHIRLPOOL GY399LXUS02 Found stuck relay on control at relay next to P15 pin advised needs new control quote includes service which is good for 90 days service fee paid today. ; rqstng P&A on 1 WP8507P392-60 (cntrl-elec)
Near Boerne, TX 78015
Tommy B.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated icemaker issues. Swapped out the water inlet valve per tech line. Unit tested good now.
Near FAIR OAKS, TX 78015
Tommy B.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Swapped out new door switch and part is a match. The part does not fit flush in the designated space. Unit testing good now with no further issues.
Near Bulverde, TX 78163
Jim G.
Job Details: 04/15/2020
DRYER SAMSUNG DVE50M7450W Replaced heater assembly and thermistor. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Verified ice maker was functional. Found E5 error. Reset unit. Manually called for water. Issue resolved.
Near Shavano Park, TX 78249
Christian G.
Job Details: 04/15/2020
DRYER MAYTAG MGD8200FC0 Customer denied service once informed of service fee. Stated she wanted to postpone and would call back if they were willing to go forward with service.
Near San Antonio, TX 78257
Christian G.
Job Details: 04/15/2020
WASHER ROPER RTW4516FW2 Issue stated: washer leaking. Found cracked outer tub. Replaced tub. Unit tests good. Clear for resale.
Near San Antonio, TX 78023
Justin
Job Details: 04/15/2020
RANGE JENN-AIR JDRP548HL00 "Replaced glass door, control panel, and latch door. Unit is good to go, went over survey with customer."
Near San Antonio, TX 78023
Justin
Job Details: 04/15/2020
RANGE JENN-AIR JDRP548HL00 "Double ticket, please close out."
Near San Antonio, TX 78210
S. L.
Job Details: 04/15/2020
DRYER SAMSUNG DV42H5000EW/A3 Found bad L1 wire from breaker panel checked terminal block and checked at outlet customer needs electrician .
Near Canyon Lake, TX 78133
Jim G.
Job Details: 04/15/2020
REFRIGERATOR SAMSUNG RF23HCEDTSR Part number pipe water freezer (heater) da97-00209zAssembly case Water filter da81-06001aRazy reference # 7003714925Determined that the. Water fill tube is faulty and as a precaution the heater assembly is in need of replacement. ; ordrng 1 DA81-06001A (A/S-ASSY CASE FILTER ) and 1 da97-00209z (ASSY-PIPE WATER FRE)
Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/15/2020
BUILT-IN M/W JENN-AIR JMDFS24HM01 Rescheduled as per customer request. ; schdld next appmnt for 4/16 THU !
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 Replaced hinge and added nameplate.
Near San Antonio, TX 78253
Richard G.
Job Details: 04/15/2020
WASHER MAYTAG MHW5630HC0 "Replaced pump, control panel and acu. Tested to complete. Unit is good to go."
Near Boerne, TX 78015
Tommy B.
Job Details: 04/15/2020
DISHWASHER KITCHENAID KDTE334GPS0 Last visit found the console to be unresponsive. Swapped out with a new user interface and control to resolve issue. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78259
Steven G.
Job Details: 04/15/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS09 "Checked microwave saw where fire shot out of vent, messed up vent cover took pictures ordered magnetron, inverter and covers; ordrng 1 461967451001 (cover-plt) and 1 461967846741 (sensor) and 1 W11226473 (MAGNETRON ) and 1 W11237240 (INVERTER )"
Near San Antonio, TX 78253
Richard G.
Job Details: 04/15/2020
DRYER MAYTAG MED5630HC0 Customer complaint is of loud operation and off balance load. Showed customer how to adjust legs on unit.
Near San Antonio, TX 78255
Tommy B.
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Last visit found a leaky water valve. Swapped out with a new valve to resolve issue. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78250
Richard G.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Thawed out evaporator and drain tube. Replaced heater. Unit is good to go.
Near Helotes, TX 78023
Christian G.
Job Details: 04/15/2020
DISHWASHER KITCHENAID KDTE334GPS0 Issue stated by customer: Unit not drying properly. Replaced front panel. Unit tests good. No issues at this time.
Near San Antonio, TX 78254
Richard G.
Job Details: 04/15/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Customer complaint is that the unit is receiving 2 error codes. F1E0 internal board failure was displayed on the screen. Other error code was not displayed. Customer can use the range but not the oven. Preheated oven to 350, error code F3E0 oven sensor open displayed on the screen. Ordering control and oven sensor to resolve the issue. ; ordrng 1 W11295998 (cntrl-elec) and 1 WPW10181986 (sensor)"
Near San Antonio, TX 78264
Jesus C.
Job Details: 04/15/2020
REFRIGERATOR WHIRLPOOL WRT311FZDT00 Complaint is unit not cooling. Tested refrigerator. Compressor is running making high pitch noise. No frost on evap. Small frost buildup on capillary tube. Called SG. Unit is having sealed system issue. Gave customer quote for repairs. Customer does not want to continue. Collected payment for service fee. Job complete.
Near Boerne, TX 78006
Douglas H.
Job Details: 04/15/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Unit not cooling in fridge compartment. Found EVAP frozen over. Ran diagnostics testing to check unit functions. Found ultimate cause to be a combination of compressor not cycling properly, 3 way not functioning properly, and UI not reading temps accurately. Ordering compressor, 3 way valve and UI to resolve the issue. Per Sb web SS P&L covered under KA limited parts warranty, labor until 12/14/2021 and most SS parts covered until 12/14/2026. CRP the UI. Collected Sc. ; ordrng 1 W10832994 (compressor) and 1 W11089931 (panel-ui) and 1 W11094466 (valve)"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/15/2020
DRYER MAYTAG MEDX500XW0 Last trip found warped drum and faulty rollers. Replaced all rollers and pulley and drum to resolve the issue. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind.