Near Corpus Christi, TX 78414
Adam
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Install component issue resolved
Near Corpus Christi, TX 78413
John L.
Job Details: 01/29/2021
DRYER AMANA NED4655EW1 "Inspected unit, tested voltage. Unit is getting voltage but no heat. Element is good, thermostat most likely issue. Some parts for this unit have been ordered will order other components; ordrng 1 3387134 (thermostat) and 1 3977767 (thermostat 221 deg)"
Near Falfurrias, TX 78355
Adam
Job Details: 01/29/2021
WASHER AMANA NTW4516FW3 Call customer prior to arrival to confirm location. Customer states address on file apartment number six. Arrived at address to find out it was an apartment complex/ housing authority call customer again to find out exactly which apartment was hers because on the phone she stated six but address is start at 900 when I tried to conference in the name of the apartment complex customer started speaking to me in a very discreet spec for mocking attitude/tone of voice. I did inform customer that I would be counseling her service call because I would not be spoken to and that way. Phone call to customer as always was recorded on 3CX. I did notify NR Of the incident with the customer.
Near Corpus Christi, TX 78413
John L.
Job Details: 01/29/2021
DISHWASHER MAYTAG MDB9959SKZ "Installed drain pump, tested after installation. Issue resolved."
Near Corpus Christi, TX 78418
John L.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRT314TFDW "Inspected unit, customer has informed me that they know his compressor was extremely hot. Tested compressor, ohmd out compressor. Compressor not reading normal parameters, will need to replace compressor to resolve this issue. Customer is asking to be informed when compressor will be received.; ordrng 1 W10575980 (compressor) and 1 482801 (mount-tray)"
Near Corpus Christi, TX 78412
John L.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRT549SZDW00 Inspected unit found a few small areas for light was bleeding through on gasket. What is able to make adjustments to gasket to make certain no gaps were left. After adjustments were made used a red light to check for any gaps on seal. No red light was bleeding through the gasket so unit is sealing properly. Issue has been resolved.
Near Port Aransas, TX 78373
John L.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Repaired unit solo, was able to pull out unit to install compressor. Vacuumed lines and charged unit, unit is holding pressure and is cooling. Was able to re-insert unit back in its enclosure without any issues. Issues have been resolved."
Near Falfurrias, TX 78355
Adam
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS51EC0HS0 Customer complaint of display acting funny and showing the temperature is changing. Diagnostic show no saved fault codes. Tested all functions of unit with no issue all commands were excepted and responded as designed. Cannot duplicate customers complaint. I did advise customer if it does happen again try to take a video so we can see what is going on. Cleared fault code history even though no fault codes were saved and also reset control. Issue resolved
Near Hot Springs, AR 71913
Blake D.
Job Details: 01/29/2021
N/A N/A GI1500XHW6 "Replaced listed parts cut to short, reordered tube; ordrng 1 WP2185989 (TUBE)"
Near Hot Springs, AR 71901
Blake D.
Job Details: 01/29/2021
WASHER AMANA NTW4516FW3 "Replaced listed parts, tested unit operation checks okay"
Near Conway, AR 72032
Jeff N.
Job Details: 01/29/2021
ICEMAKER KITCHENAID KUID308HPS00 Reordering card back. Came in but wrong part in box.; ordrng 1 W11261690 (CARD BOARD BACK)
Near Conway, AR 72032
Jeff N.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Installed new compressor. Recharged checked good.; dspstn on spec-tagged invntry: 1 876765 TUBE-KIT
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/28/2021
FREEZER WHIRLPOOL WZF79R20DW03 "Customer had video of noise issue, sounded like metal scraping. Couldnt replicate the noise through diagnostics testing. Calling techline per notes. Spoke with Scott, he stated based on my tests run there isnt any issue. Stated that its either not this unit or its the compressor at this point, stated since couldnt replicate the noise issue its likely not the freezer making the noise. SR 7729855999Explained what was said to me by techline, he is frustrated with the process and what techline said. He said he will call us back when it happens again. No further issues at this point."
Near Converse, TX 78109
S. L.
Job Details: 01/28/2021
DISHWASHER KENMORE 665.14754N512 "Removed diverter replaced ran test mode, both sprayers working heater working no errors control not needed new quote 327.50 balance 209.51 paid in full."
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE550S0HZ1 Tech was assigned as a helper;
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/28/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS "Called customer stated time of arrival, unit is out of warranty customer has to get with management for approval of repair. Will contact office if repair is needed."
Near Boerne, TX 78006
Colton B.
Job Details: 01/28/2021
DRYER MAYTAG MEDC215EW Issue was a no heat dryer. Found blown thermal fuse. All other fuses and elements checked good. ; used 1 W10138793 (FUSE-THRML) from stock
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found condenser hitting top refrigerator adjusted condenser no noise heard. Job complete.
Near Helotes, TX 78023
Colton B.
Job Details: 01/28/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer issue is that the temperatures are still incorrect. Ordering a new oven sensor and console to resolve issue. ; ordrng 1 W11296171 (Console) and 1 W10859573 (Sensor)
Near San Antonio, TX 78254
Justin
Job Details: 01/28/2021
DRYER WHIRLPOOL WED4850HW0 "Verified unit not heating after a period of time, will need to order and replace cycling thermostat, and high limit thermostat. Will order heater as well. ; ordrng 1 WP3392519 (Fuse) and 1 WP3387134 (Thermostat fuse) and 1 WP3977767 (Thermostat 221) and 1 279838 (Heater)"
Near San Antonio, TX 78233
S. L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Removed old gaskets replaced both sides on RC. Used heat gun to seal gasket tested all operations normal.
Near San Antonio, TX 78254
Justin
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Found unit to have a bad control and console ui, will need to order console ui. ; ordrng 1 W11368911 (Housing ui)"
Near San Antonio, TX 78245
Justin
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Replaced all parts missing at dispenser, tightened door handle."
Near San Antonio, TX 78254
Justin
Job Details: 01/28/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Found unit getting good power, unit shut down when door was closed. Need door switches and fuse. Will order control just in case. ; ordrng 1 W11244490 (Door switches) and 1 W11182110 (Control) and 2 W10138793 (Fuse)s"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/28/2021
WASHER MAYTAG MVWX655DW2 "Checked washer found error code f0e5 off balance load, checked washer it is balanced, preformed diagnostics testing no issues, recalibrated washer no issues. job complete."
Near Boerne, TX 78006
Colton B.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Issue is inconsistent ice production and a broken shelf. Found E2 error on ice maker. Rescheduling ice maker and ordering new door shelf because the current one cannot hold anything. Also the top freezer drawer is bowed, making it very hard to pull out. Both shelving issues are functional. ; ordrng 1 W10846358 (Shelf) and 1 WPW10493169 (Drawer)"
Near San Antonio, TX 78212
S. L.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5100HW0 Removed basket replaced gearcase pulley washplate and belt. Ran test no leaks unit now operating as designed.
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Swapped out door strike to resolve door closing issues. No further issues at this time.
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/28/2021
DRYER MAYTAG MED3500FW0 The heating circuit is not functioning. I ran diagnostics and received error code F4E4 Line2 Voltage error and F4E3 restricted air flow and F2 E1 User Interface problem stuck key. Found that the heating element was open. Replaced heating element. Tested unit. Fully functional now.
Near Boerne, TX 78006
Colton B.
Job Details: 01/28/2021
MICROWAVE OVEN JENN-AIR JMW2430DS03 "Issue was F2E1 error. Replaced console to resolve issue. Breaker would not stay on, finding issue to be a bad breaker. Customer called electrician to confirm. Once that is fixed the oven should be good. Customer will call if that is not the case."
Near Boerne, TX 78006
Colton B.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 Issue is ice clumping. Called techline who suggested replacing the ice chute. Ordering new ice chute and returning. Will call customer when parts come in. ; ordrng 1 W10682175 (Ice chute)
Near San Antonio, TX 78257
Tommy B.
Job Details: 01/28/2021
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 Customer stated the issue is the unit is operating loudly. Unit passed all checks in diagnostics. Reviewed use and care with customer along with what to expect from the unit regarding noises and what parts of the cycle the unit has entered to correspond with each noise. Unit testing good with No further issues at this time.
Near San Antonio, TX 78254
Justin
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 "Noise is coming from gearcase and basket area, basket doesnt have any fluid underneath basket. ; ordrng 1 W11178224 (Basket) and 1 W11423758 (Gearcase) and 1 W11026785 (Motor)"
Near San Antonio, TX 78253
Justin
Job Details: 01/28/2021
DRYER MAYTAG MED6630HW1 Blower fan damaged need to reorder. Spoke to customer and will schedule for next week. ; ordrng 1 WP697772 (Blower wheel)
Near , TX 78624
Colton B.
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDFE104HPS1 "Spoke to customer over the phone. Customer not using rinse aid, advised that is probably the issue with poor drying. Customer is going to get rinse aid and call us back if that doesnt fix it."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/28/2021
OVEN ELECTRIC (D KITCHENAID KEBS177SSS04 "Customer issue was a no heat oven. Replaced thermal cutoff, unit tested good. Collected P&L costs."
Near Floresville, TX 78114
S. L.
Job Details: 01/28/2021
WASHER MAYTAG MVWB855DC3 Found F6 E2 error code. Reset code unit now working but needs new UI request otl auth; rqstng P&A on 1 W11112662 (Console)
Near Floresville, TX 78114
S. L.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5000DW2 Found unit not vibrating more than normal will order new suspension also did find loud screech noise from belt and pulley ordered belt and pulley.; rqstng P&A on 1 W11239857 (Belt) and 1 W10721967 (Cam)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/28/2021
WASHER MAYTAG MVWX655DW2 "Issue was a faulty control, replaced control, unit tested good."
Near San Antonio, TX 78245
Tommy B.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW7120HW0 Customer provided video of unit in delicate cycle with water on the left front corner area of the floor with approximately 15 minutes remaining in the cycle. Could not duplicate issue and diagnostics. Removed the lid to inspect the unit and observed where water had splashed over left front corner of the basket and tub. Ordering suspension to resolve balancing issues. ; ordrng 1 W11400156 (Suspension)
Near Boerne, TX 78006
Tommy B.
Job Details: 01/28/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer stated that the issue is the unit is unresponsive. The user interface is unresponsive at this time. Parts already ordered by prescreen.
Near San Antonio, TX 78253
Justin
Job Details: 01/28/2021
RANGE WHIRLPOOL WFG320M0BS3 "Replaced main control board, tested but unit is still tripping breaker. Will need main harness, after talking with techline.; ordrng 1 W10914403 (Main harness)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 01/28/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 I its screen was frozen up. I reset the circuit breaker for over a minute. Set time and date. No errors in diagnostics. Ran component activation on each load. All are working as designed. Preheated each oven to 300 degrees F on both ovens. They both reached temperature. I he led for errors again in diagnostics and received none. I explained to our customer to reboot at the circuit box for at least one minute to clear all electrons if this happens again.
Near San Antonio, TX 78253
Justin
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Spoke with customer, he agrees to wait until part comes in.; schdld next appmnt for 2/4 THU !"
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2021
DRYER WHIRLPOOL WED8300SW0 "Unit was in need of a dryer repair kit. I installed the new rollers, pulley and belt. Unit is now functioning as designed. Provided military discount on our service fee."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/28/2021
DRYER AMANA NED4655EW1 Replaced drum. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/28/2021
DRYER MAYTAG MED7230HW1 "Checked dryer found top left section dented in, ordering cabinet, top panel and front panel to resolve issue.; rqstng P&A on 1 W10260246 (top) and 1 W11417441 (Cabinet), ordrng 1 W11122123 (Front panel)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Our customer was concerned about certain electronic sounds and popping noise. I was able to replicate the sound and it was the damper. I ran diagnostics and all loads were functioning as designed. The FC was at -3 F and RC 38 F. Found that both compartments were not set at manufacturer recommended settings. I reset the temperatures. This unit is currently fully operational.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Our customer was having problems with the ice dispense, removing the ice bin and the water filter. This Ice bin got a little jammed. The ice maker and dispenser is working now. I showed our customer how to remove both the ice bin and the water bin. This unit is now fully operational. Our customer said test to our short survey."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/28/2021
COOKTOP ELECTRIC KITCHEN AID KSIB900ESS0 "Customer complaint is that sometimes the unit will start beeping and become unresponsive. The unit then has to be shut off at the breaker and restarted. This happens when using the cooktop. Customer also states the oven will cause the main control board to freeze up and become unresponsive. Entered diagnostics and found error code F1E0 EEPROM communication error, and F2E1 stuck key. Will need to replace both controls. Collected service call fee.; ordrng 1 W11100622 (cntrl-elec) and 1 W11208294 (display)"
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced rack adjuster with updated kit. Unit is now fully operational.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4816FW2 "Issue was a bad valve. Replaced valve, unit tested good."
Near San Antonio, TX 78251
Richard G.
Job Details: 01/28/2021
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Replaced pantry door. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Justin
Job Details: 01/28/2021
WASHER MAYTAG MVWC465HW2 "Confirmed purchase date with partner team, lid lock is working as designed. No fault codes stored, customer could be experiencing a control issue."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/28/2021
ICEMAKER (STANDA KITCHEN AID KUIX305ESS1 Swapped out bin thermistor to resolve ice production issues. Unit testing good with no further issues at this time. Collected parts and labor.
Near San Antonio, TX 78238
Justin
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Replaced bad ice maker for unit. Unit is good to go.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2021
REFRIGERATOR KITCHEN AID KRFC704FPS03 Replaced door. Our customer is not satisfied with the leveling of the doors. I explained that these right hand doors are designed to be slightly higher to allow for weight. This one was actually as even as I have seen any one of this model. I offered to make some adjustments about 7 times and I was declined. The refrigerator is on its wheels. I offered to properly level it for our customer but she declined. Job complete. She has another job ticket for a bad ice maker. I explained to her that myself or any other technician could do this for her if she changes her mind.; O-emld tckt
Near Boerne, TX 78015
Tommy B.
Job Details: 01/28/2021
OVEN ELECTRIC (D WHIRLPOOL WO551EC0A50 Swapped out door latch to resolve functioning issues. Unit testing good now. Collected parts and labor.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/28/2021
WASHER WHIRLPOOL WETLV27HW0 "Customer complaint is that the unit will not go into the spin cycle. Entered diagnostics and found error codes F7E6 motor fault. Ran auto test, unit would not spin or agitate. Checked belt on unit, as previous service call found it not attached, it is still attached. Motor will need to be replaced along with shifter. Gave quote to maintenance manager, says to go ahead with repair.; ordrng 1 W10890624 (motor-drve) and 1 W10913953 (actuator)"
Near , TX 78015
Tommy B.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the issue is the unit will not wash. Found issue to be the water inlet was not on. Opened water valve and unit began filling. No further issues at this time. Reviewed use and care with customer.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 01/28/2021
OVEN ELECTRIC (D KITCHEN AID KODC304ESS01 "Checked oven found both door not centered spoke to Leon from techline stated to replace Inner door both receiver/hinges front panel. Ordering to resolve issue. SR7729857940; ordrng 1 4455605 (Hinge receiver left) and 1 4455606 (Hinge receiver right) and 1 9760572 (hinge,door lh (wht)) and 1 9760571 (hinge,door rr (wht)) and 2 W10692415 (glass-door)s"
Near San Antonio, TX 78250
Richard G.
Job Details: 01/28/2021
DISHWASHER KITCHEN AID KDTE334GPS0 Replaced drain pump and float switch. Recommended customer also clean out the drain hose going to the garbage disposal for better draining. Tested to complete. Unit is good to go.
Near La Vernia, TX 78121
S. L.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Complaint is residue on dishes and not drying. Ran service cycle no errors pump motor and both sprayarms working. Dispenser workin water temperature above 120 air gap installed on drain hose but rinse aid set to max. Customer is using a rinse aid but not one that is normally recommended gave sample of rinse aid and pods that are recommended instructed on how clean filter filter was dirty advised how operation of thus unit works and to aid in drying use rinse aid left behind run him temperature and heat dry wash prime water before starting load clean filter often and to scrape dishes not rinse this will aid in drying and cleaning of dishes turned down rinse aid to reduce residue. Advised customer to leave door open when cycle completes. Unit operating as designed.
Near Converse, TX 78109
S. L.
Job Details: 01/28/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Removed unit discharged capacitor replaced diode and magnetron reassembled reinstalled tested all operations normal.
Near Converse, TX 78109
S. L.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFG525S0JS0 Removed cooktop and console replaced left and right panels ran test no rust all operations normal.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 Removed agitator and basket replaced belt cam basket and gearcase ran test no noise all operations normal
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW6120HW0 "Checked washer found no issues with washer passed all test, load and go feature was set to disabled, enabled load and go. Job complete."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/28/2021
WASHER MAYTAG MVW7232HW0 "Customer complaint is that the unit is making the same grinding noise as before, it started this Saturday. Previously replaced washplate, stator, rotor, gearcase, slider, and clutch. Entered diagnostics and found no error codes. Ran unit through automatic test, was not able to reproduce sound with the basket empty. Manual agitate found the washplate to be loosely turning.checked under unit and found screw holding rotor and stator has loosened, tightened screw down and unit began operating normally. If problem persists, will need to order gearcase and screw again."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Customer complaint is that the unit is not draining, found plug still in garbage disposal keeping unit from draining. Removed plug. Tested to complete. Unit is good to go."
Near San Antonio, TX 78240
Tommy B.
Job Details: 01/28/2021
DRYER MAYTAG MEDX655DW1 "Customer stated that the unit is not getting hot enough. Unit has heat, motion, and airflow. The vent tube to the wall was longer than necessary. Trimmed it about half the length in order to create better airflow. Unit tested good with no further issues at this time."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFG515S0ES0 Replaced igniter. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFC310S0EB3 Customer complaint is that the unit is not functioning well. Verified issue. Will need to replace control board again. Control already on order.; O-emld tckt
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/28/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Finished installing wiring harness and cavity thermostat. Unit tested good with no further issues at this time.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 "Checked washer found actuator not switching from agitate to spin, found leak coming from internal drain hose, ordering hose and actuator to resolve issue. ; ordrng 1 W11291620 (Internal Drain Hose) and 1 W10815026 (actuator)"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Replaced front rollers on refrigerator due to wheels being broken was able to complete left wheel right wheel is missing rivet ordering to resolve.; ordrng 1 2262072 (rivet) and 1 W11355296 (Separator Assembly)
Near San Antonio, TX 78229
Tommy B.
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDFE104HPS1 Customer Ed stated the unit isnt running through cycles. Diagnostics revealed errors F4E3 F7E1. Swapped out with new parts and unit revealed same errors. Bad pump out of box. Ordering new parts. ; ordrng 1 W11085683 (Pump and motor)
Near San Antonio, TX 78226
Ezequiel V.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Checked refrigerator found freezer with frost build up found freezer gasket not sealing properly, attempted to adjust with no luck ordering gasket to resolve issue. ; ordrng 1 W10443320 (gasket-fip)"
Near Helotes, TX 78023
Colton B.
Job Details: 01/28/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer issue is that the temperatures are still incorrect. Ordering a new oven sensor and console to resolve issue. ; ordrng 1 W11296171 (Console) and 1 W10859573 (Sensor)
Near Corpus Christi, TX 78410
John L.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW8500DC5 "Inspected unit, found left hand side of lid has broken. This is not allowing lid to shut. Found hinge to be cause of break, hinge binding and not allowing for smooth shut. Replace lid and hinge to resolve. Lid has been ordered already.; rqstng P&A on 1 W10594141 (hinge)"
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
DRYER MAYTAG MEDC465HW0 "The appliance is turning off but the timer continues to rotate all through the wrinkle control setting even when it’s off and then it comes to a stop. Ordered timer and wrinkle control switch, also ordered the 2 position switch. Please schedule the customer when all parts come in; ordrng 1 WP3405156 (switch) and 1 WP8578354 (swtch-temp) and 1 WPW10185992 (timer)"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/28/2021
DISHWASHER AMANA ADB1400AGB1 "Inspected unit, found issue with valve. Valve powers on but will not dispense water, line does have flow. Replace valve to resolve.; ordrng 1 W10327250 (fill valve assy)"
Near Ingleside, TX 78362
John L.
Job Details: 01/28/2021
DRYER MAYTAG MEDX655DW1 "Inspected unit, roller wheels or cause of noise. Will need to replace rollers to resolve this issue.; ordrng 2 W10314171 (drum support roller)s"
Near Port Aransas, TX 78373
John L.
Job Details: 01/28/2021
ICEMAKER KITCHENAID KUIX535HPS00 "Inspected unit, found issue to be with drain pump. Drain pump is not functioning as should and is randomly shutting off unit. This issue is causing back up in breather line or leak is originating from. Replace drain pump to resolve this issue; ordrng 1 W10825875 (pump)"
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
DRYER MAYTAG MEDB835DW3 "Called and spoke with Tiffany, she said there was no reason to come out, the repairs made previously were good, appliance is working normal. Looks like a duplicate order."
Near Corpus Christi, TX 78407
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWB835DC3 Inspection of unit shows error code for miscommunication between control and interface. Replace both interface and control to resolve issue. I’m not set return date pending part approval and part arrival; rqstng P&A on 1 W11035015 (console) and 1 W11105155 (cntrl-elec)
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRSC703HPS00 "Removed back cover and defrosted frost/ice with steamer, installed thermistor and fan assembly, the fan and appliance are"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW7000DW4 "Inspection of unit shows several error codes two of which are miscommunication between control and interface. Also one for water temperature. Customer states the miscommunication error doesn’t happen all the time. And the water Error code says is new. Replace water valve control board and interface to resolve issue. Have not scheduled return date pending part arrival. At time of original service call product was still within warrantee but went ahead and marked as needing authorization to confirm.; rqstng P&A on 1 W10758829 (valve) and 1 W10849300 (valve harness) and 1 W11034998 (console) and 1 W11105150 (cntrl-elec), states that autho needed"
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVW7232HW0 "Installed strike, calibrated and performed a diagnostics test, completed with no issues or error codes. This is a Rehab center and the Director wanted to buy 2 strikers"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWB865GW0 "Inspection of unit shows error code for lid lock failure. Replace lid lock to resolve issues. Also advise customer of error code for long Phil know Phil. Replace water valve to resolve that issue. Also advise customer of raising downspout for drain hose to help with proper function. Have not set return date pending part arrival and authorization ; rqstng P&A on 1 W10787878 (latch) and 1 W11096285 (housing), states that autho needed"
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
DRYER WHIRLPOOL WED5000DW2 "Taking too long to dry per cup. Pulled the appliance out and removed the vent hose, it was clogged up with lint that was wet, including the pipe where it goes up into the attic. Cleaned out them both out and advised customer to have someone get on top of the roof to confirm good airflow at the air vent. The appliance is heating and working normal"
Near Odem, TX 78370
John L.
Job Details: 01/28/2021
WASHER MAYTAG MVWX655DW1 "Installed board, recalibrated unit. Issue has been resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit, Put unit into diagnostic mode. Tested compressor, compressor powered on. And ran rough until finally shutting down. Issue with compressor, will need to be replaced to resolve this issue. Due to the set up inside, a helper will be required in order to complete task. ; ordrng 1 W10253005 (compressor)"
Near Portland, TX 78374
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Installed evaporator and compressor, vacuumed and charged unit. Unit held vacuum and charge without issues, unit is now cooling and no signs of leaks. Issue resolved."
Near Alice, TX 78332
Adam
Job Details: 01/28/2021
OVEN KITCHENAID KOSC504ESS00 Customer states put unit into self clean and then unit died. Inspection of unit shows no response from control board. Replace thermal fuse and control to resolve issue. Job will require authorization; rqstng P&A on 1 W10721211 (cntrl-elec) and 1 W10794084 (fuse-thrml)
Near Portland, TX 78374
John L.
Job Details: 01/28/2021
COOKTOP WHIRLPOOL WCE77US6HS00 "Installed new cooktop, issue on this unit has been resolved."
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVWX655DW2 "Doesn’t wash or receive water per customer . F8E1 error code, Installed control, the appliance is working norma, advised if the same issues continues it’s because the hot water isn’t hooked up, advised to put a Y in place.so both sides of the inlet valve are hooked up"
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Not cooling in the refrigerated per customers. The FC is working normal, pulled the drawers out in the RC, found the evaporator was iced up, defrosted the ice with a steamer, installed fan assembly, put appliance back together, the fan and appliance are working normal."
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not cooling in the RC, the evaporator is iced over, ordered part to resolve issue and rescheduled customer. ; ordrng 1 W11087438 (motor-evap)"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 "Installed gearcase, making the screeching when shifting speeds. Called tech line and spoke with Steve SR7729836496, and asked if he thought it was the gearcase, he said he didn’t think so, to order the motor and belt.; rqstng P&A on 1 W11026785 (motor-drve) and 1 W11239857 (belt)"
Near Robstown, TX 78380
Adam
Job Details: 01/28/2021
DRYER MAYTAG MEDC465HW0 Install components tested unit issue resolved