Local Reviews

ApplianceCare Rated 4.7 out of 5 stars based on 1342 customer reviews

Richard G.

Richard G.

COOKTOP GAS WHIRLPOOL WCG97US0DS00 Replaced regulator. Tested all connections for leaks. None detected. Tested to complete. Unit is good to go.

Near Astros Ln, San Antonio, TX 78245
Jim G.

Jim G.

MW-HOOD COMBO WHIRLPOOL WMH75021HZ2 Replaced door. Issue was resolved. There seems to have been a break in the harness within the door.

Near Seminole Pass, Garden Ridge, TX 78266
Shawn W.

Shawn W.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer complained of lights in the refrigerator not coming on as well as intermittent flickering. Found the service pointer that indicated a reboot and if lights come on to replace the control board. I unplugged it and the lights came on in the refrigerator and flickered on an off. It does not appear that the freezer light came on. Called Techline and talked to Dave and found out that the wiring diagram in the service manual is inaccurate and to use the tech sheet. Changed out the freezer light. It was really embedded (picture provided) but was able to replace it. All lights work. Unit fully operational. Collected Service fee from customer. Parts and labor covered by Whirlpool. WPYPXPYDPL1

Near Caroline Way, San Antonio, TX 78260
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Checked refrigerator plugged in unit all components running unit is cooling as designed. No errors found during testing or operation. Job complete.

Near Goliad Rd, San Antonio, TX 78223
Jesus C.

Jesus C.

WASHER MAYTAG MVWC200XW2 Installed new suspension. No issues during testing. Unit is working properly. Collected payment for repairs. Job complete. ; pckd up 1 W10780048 (suspension)

Near San Antonio, TX 78242
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WHD560CHW0 "Called customer in route customer stated he was unaware of appointment, he would like to reschedule. Rescheduling appointment to Friday.; schdld next appmnt for 5/1 FRI !"

Near FM 2200, Devine, TX 78016
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Complaint is that freezer door not closing properly. Tested door. Found door is sitting low and rubbing the liner not allowing it to close. Raised door with spacers. Door is now making a good seal. No further issues. Tested to complete.

Near Kontiki Pl, San Antonio, TX 78242
Steven G.

Steven G.

RANGE WHIRLPOOL WFC150M0EB3 Checked range found both small burners not working only had one switch for small ordered one more and will return on Monday ; ordrng 1 WP3149404 (switch-inf)

Near Lavender Meadow, San Antonio, TX 78222
Tommy B.

Tommy B.

ICEMAKER (STANDA KITCHENAID KUIO18NNZS1 "Swapped out pump and ran manual test. Unit is running water now but without stopping. Also, found filter to be bad now there is water flow. Ordering new pump as current water level sensor is bad. ; ordrng 1 W11325175 (PUMP)"

Near Clubhouse Green, San Antonio, TX 78257
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 Complaint is icemaker not running. Tested unit. Moisture buildup in freezer. Frost on icemaker. Jumped ice maker. Started harvest. Good harvest cycle. Good water fill. Icemaker dropped ice. No issues. With ice maker. Freezer door is depressing door switch. Good seal on door gaskets. Issue likely caused by frost buildup that caused unit to stick. No issues during testing. Advised customer to monitor ice production. Collected payment for service fee. Job complete.

Near Meadow Glade Dr, San Antonio, TX 78227
Tommy B.

Tommy B.

REFRIGERATOR KITCHENAID KRSC503EBS01 Last visit had to defrost evaporator due to a faulty thermistor. The insulation was unable to be separated and therefore had to be replaced. This visit replaced with new insulation and thermistor. No further issues at this time.

Near Scenic Bluffs Dr, Boerne, TX 78006
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Unit not going to defrost ran service test heater came on sensor shows short ordered harness ui and control rescheduling Monday.; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (UI) and 1 W11405276 (HARNESS )

Near Showdown Path, Selma, TX 78154
Douglas H.

Douglas H.

OVEN ELECTRIC (D JENN-AIR JJW2830WP02 Convection fan was extremely noisy. Replaced convection fan assembly to resolve the issue. Unit performing as designed now. Allowed top and bottom unit to reach 450 degrees. No further issues at this point.

Near Jodhpur Dr, Fair Oaks Ranch, TX 78015
Tommy B.

Tommy B.

DRYER AMANA NED4655EW1 Customer stated that the issue is the unit is making a rattling noise. Removed the top cover and found issue to be the unit was rubbing against the lint duct assembly. Corrected the position of the assembly and unit is testing good now with no further issues at this time. Yes to survey.

Near Englemann Oak Dr, Fredericksburg, TX 78624
Tommy B.

Tommy B.

RANGE KITCHENAID KDRS407VSD01 Issue was the burner caps were misaligned. Unit functioning normally at this time. Reviewed use and care with customer to set expectations for use.

Near Stoney Brook Rd, Kerrville, TX 78028
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL n/a Issue stated by customer: wine cooler not cooling and only displaying -8/not responding to any controls. Could not get unit to respond. Fridge fan is running and compressor running but unit not cooling fully. Voltage tests good from wall. Ordering control PCB control and display.; ordrng 1 W11297357 (display) and 1 W11298786 (cntrl-elec)

Near Bishops Pond, San Antonio, TX 78257
Richard G.

Richard G.

WASHER MAYTAG MHW5630HC0 "Customer complaint is that the unit is still leaking. No error codes. Ran unit through diagnostics and checked drain pump, leak was still gone from drain pump and did not find any other leaking areas. Ran unit through the heavy duty cycle to see if maybe the leak happens during the washing since it’s not leaking through diagnostics. Found a large leak coming from tub and bellows. Tub is damaged. Ordering tub, bellows, and clamps.; ordrng 1 W11266654 (clamp) and 1 W11287253 (TUB) and 1 W11314648 (bellow) and 1 W11314649 (clamp)"

Near Becker Field, San Antonio, TX 78253
Jim G.

Jim G.

DRYER WHIRLPOOL WED8000DW4 Door seam was out and causing alignment issues. Removed screw near lower hinge to allow some flexibility and reinserted seam. Issue resolved.

Near Manitou Bay, San Antonio, TX 78259
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty UI. Replaced UI and realignment of freezer drawers. Unit performing as designed now. CRP the part and didn’t collect labor as it was the same issue under 90 days.

Near Cibolo Meadow, Fair Oaks Ranch, TX 78015
Shawn W.

Shawn W.

MICROWAVE OVEN KITCHENAID KMBS104ESS02 KPYLX00APL1 authorization. Customer complaining of problems with the display. Ordered all parts needed to repair and will return to vendor what is not needed. In cabinet. Requesting double labor. Collected service fee of.; ordrng 1 W10891907 (cntrl-elec) and 1 W10891908 (cntrl-elec) and 1 W11197501 (panl-cntrl)

Near Amalfi, San Antonio, TX 78260
Tommy B.

Tommy B.

OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Rescheduling for customer availability; ordrng 1 WPW10638608 (fuse)

Near Cool Water Ranch Rd, , TX 78624
Jim G.

Jim G.

RANGE WHIRLPOOL WFE550S0HZ1 Replaced control. Issue resolved.

Near Evans Rd, San Antonio, TX 78258
Shawn W.

Shawn W.

REFRIGERATOR KITCHEN AID KRFF707ESS01 "Temperatures were fine in the unit. Check the ice box fan, could not tell if it turned on. Found E2 error code motor lost position Ice maker did not find home during harvest and exceeded maximum attempts on test 56 Ice Maker Error Codes in diagnostics. Disassembled compartments to access ice maker. There was nothing obstructing the ice arms. I ran test 57 and 59 for harvest and motor and it seemed to be fine. Conducted test 46 water fill and it filled fine. Called Techline and talked to Steve. 12 pin connector running to the ice maker and Yellow pin 7 was used to test for DC voltage while running ice maker during harvest. No DC voltage was read. Unplugged refrigerator and checked continuity on same pins. Zero continuity. This indicates a need for a new control board. The control board needed for this component is the UI.; ordrng 1 W11089931 (panel-ui)"

Near Ganahl Ct, San Antonio, TX 78216
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDT710PAHW1 Found failed sump motor customer provided receipt DOP April 2020 replaced sump tested unit all operations normal advised of survey.

Near Cherry Glade, Converse, TX 78109
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Complaint is steam hitting UI while in use ran unit checked fan operation and install dimensions called Whirlpool techline spoke to Rick sr number 7727706541 he advised replace UI and to instruct customer steam is normal and to cover what customer can to prevent steam accumulation ordered UI rescheduling Monday.; ordrng 1 W11296171 (UI)

Near Comanche Band, San Antonio, TX 78233
Douglas H.

Douglas H.

MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Called CXC to verify warranty status spoke with Chelsea. She stated it’s a Pulte home and Pulte has 2 yr warranties. Unit panel froze mid cycle. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Collected email for survey. Yes to survey and leave behind.

Near Aberdeen, Boerne, TX 78015
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WTW4816FW2 "Called CXC spoke to Cindy for entitlement customer stated that unit will be covered, it is part of Pulte home but over 2 years old. Authorization WPYH900APL1 found needs control board rescheduling Monday.; ordrng 1 W11170319 (CONTROL)"

Near Harbor Mist Ln, Converse, TX 78109
Justin  R.

Justin R.

DISHWASHER MAYTAG MDB4949SHB0 "Sump pump is not turning on, will call for water and drain but does not turn pump on. Will need to be replaced, part is covered but labor and service call is not. Changed out pump and tested to complete. Collected for labor and service call."

Near Shetland Gate, San Antonio, TX 78254
Tommy B.

Tommy B.

DISHWASHER WHIRLPOOL WDT750SAHV0 Customer stated that the issue is the unit is not washing the dishes during the cycle. Swapped out a new pump and motor assembly to resolve issue. Unit testing good now with no further issues at this time. Yes to survey.

Near Pinnacle Club Dr, Kerrville, TX 78028
Jesus C.

Jesus C.

WASHER MAYTAG MVWB835DW3 Tested unit. No response from UI. Will enter diagnostics but will not activate any test. F6E2 error code. Will need to replace UI and control. ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)

Near Luckey Square, San Antonio, TX 78252
Ezequiel V.

Ezequiel V.

DRYER AMANA NGD4655EW2 "Checked dryer unit is working as designed no issues spoke to techline for further troubleshooting steps, performed steps with techline unit is working. Job complete.SR7727706082"

Near W Craig Pl, San Antonio, TX 78212
Richard G.

Richard G.

REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Customer complaint is that the unit is leaking from the icemaker. Verified issue. Ordering icemaker.; ordrng 1 W10873791 (icemaker)

Near Sandlot Way, San Antonio, TX 78254
Jesus C.

Jesus C.

WASHER MAYTAG MVWC565FW1 Complaint is washer not spinning out clothing. Tested washer. Not agitating. Not spinning. Actuator is good. Belt is damaged and needs to be replaced. Ordering new belt. ; ordrng 1 WPW10006384 (drive belt)

Near Magnes Ln, San Antonio, TX 78227
Jim G.

Jim G.

RANGE AMANA AER6303MFS2 Replaced all parts. Issue resolved.

Near Lilac Mist, San Antonio, TX 78260
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL ED5PHAXMQ00 Need the icemaker as the current one is nonfunctional and broken. Collected service call.; ordrng 1 2198597 (icemaker assy)

Near Oak Ridge St, Ingram, TX 78025
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Complaint of refrigerator compartment not cooling properly. Found refrigerator compartment at 44 degrees and freezer at 4 degrees. Finding issue to faulty damper. Ordering damper to resolve the issue. ; ordrng 1 WPW10127427 (DAMPER)

Near I-10, Boerne, TX 78006
Richard G.

Richard G.

WASHER WHIRLPOOL WTW5000DW0 Replaced pulley shield. Unit is good to go.

Near Kings Ranch Rd, Bandera, TX 78003
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WGD4950HW0 "Checked dryer found bend at exhaust pipe, checked for heat good heat average temperature of 150 present. No issues with dryer or venting. Job complete."

Near W Wildwood, San Antonio, TX 78212
Christian G.

Christian G.

MICROWAVE OVEN KITCHEN AID KEMS309BSS00 Issue stated by customer: F1 E5 - Combination Wall Oven. Error code is due to bad inverter. Customer stated inverter went out 2.5years ago. Informed customer we’d need to replace inverter to see what is cause it repeat issue. Customer stated they needed to leave by certain time. Could not finish install of part. Informed customer I’d be back first thing tomorrow morning to install. Quoted customer . Inverter(part+tax/shipping) s.call

Near Ellesmere, San Antonio, TX 78257
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the freezer door switch faulty. Will need 2 more door switches for unit. ; ordrng 1 W11396033 (DOOR SWITCH ) and 1 WP12466115SP (light switch)

Near Maridell Park, San Antonio, TX 78253
Justin  R.

Justin R.

RANGE WHIRLPOOL WFE320M0ES2 "Front 2 burners are cutting in and out, Texas home appliance sent a tech who changed out infinite switches for back left, front and back right side. Calling techline Robert is assisting, need to order right door hinge. File number 7727705505. Recommended replacing element for front burners and the switches. ; ordrng 1 W10823729 (elmnt-surf LEFT FRONT ) and 1 W11047722 (elmnt-surf RIGHT FRONT ) and 1 WPW10299226 (hinge-door)"

Near Nueces Canyon, San Antonio, TX 78251
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Plugged in unit, compressor came on. I can hear freezer fan, will leave plugged in for 24 hours and check again tomorrow. ; schdld next appmnt for 4/30 THU !"

Near W Loop 1604 N, San Antonio, TX 78253
Shawn W.

Shawn W.

RANGE KITCHENAID KGRS505XSS05 "Found error F2E1 stuck Key. When running the test for the UI the display recognized that the knob was not off. called Tech Line and spoke with Kevin SR #7727709528. Assurion had a note as follows: diagnose only contact tech line for buyout Follow standard Whirlpool processes for this repair. Exceptions include: Product Not Repairable, Contract Coverage Questions, or Customer Escalations. For these exceptions only, contact Asurion at 800-285-2020. The customer brought this up. This is why I talked to Techline. Kevin stated there is no such thing. I explained to the customer that I would order everything for the repair and that he could call our office and Assurion to work out a replacement, and also explained that we would email a follow up. The unit will need a new manifold. Customer claimed that the middle burner was acting up as well. I confirmed that there was uneven flame as well as not flaming at all at times. Customer was complaining about uneven

Near First View Dr, San Antonio, TX 78217
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE WHIRLPOOL WFG525S0HS1 Found oven door completely gone missing called CXC spoke to Elizabeth SR number 7727683779 this would not be considered functional repair since issue was not caused by manufacturer referred customer to customer service if there are any questions.

Near Ranahan Pass, , TX 78109
Shawn W.

Shawn W.

DISHWASHER AMANA ADB1400AGS1 "Customer complained that the unit would just stop half way through. Found that the unit turned on then stopped and then had no power. Found a number of outlets with no reading at all on my sperry circuit tester but had voltage some how and three other outlets in the kitchen that have hot negative reverses. Opened up bottom of unit and found that the unit was not plugged in, it was probably barely connected which explains the intermittent problems.Found an outlet in the dinning room that had a good outlet. Tested unit with extension cord and it works fine. The landlord was not there to sign a damage waiver so I called and explained to him that he will just need to plug it in. I also explained to him about the electrical issue and that if that outlet does not have proper voltage, polarity and grounding it could eventually damage the comptroller board. Found a faster missing W10503548 on the access panel, replaced it with truck stock."

Near Brook Hollow Blvd, San Antonio, TX 78232
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 Icemaker not completing harvest. Will not fill with water. Called tech line. Found broken wiring from door harness near bottom hinge. Harness is built into freezer door. Freezer door will need to be replaced. Sr 7727709478; ordrng 1 LW10801811 (dor-fip wh)

Near Cromwell Dr, San Antonio, TX 78228
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: door had dent upon arrival. Replaced door. Did not get emble. Ordering Nameplate. Nameplate 2 5/8” from top to top of W/L, 2 3/4” from right to l, 6” from right to W; ordrng 1 W11223753 (nameplate)"

Near Hart Cliff, San Antonio, TX 78249
Jesus C.

Jesus C.

WASHER MAYTAG MVWB765FW2 Tested washer. F5E1 error code. Lid lock not engaging. Good power to lock. Replaced latch. Ran diagnostics testing. Lid lock is working. All test pass in diagnostics. No further issues. Unit is working properly. Collected payment for repairs. Job complete.

Near Broadway St, San Antonio, TX 78215
Justin  R.

Justin R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Running unit through diagnostics, unit working as designed. Spray arms working, heating element working. Will refer customer to User care guide."

Near High Bluff Rd, LT, Helotes, TX 78023
Douglas H.

Douglas H.

WASHER WHIRLPOOL WFW9450WR00 Unit making loud noise and not draining. Showing f20 mid cycle (long drain). Found debris in drain pump. Cleared debris. Unit functioning now but still extremely noisy. Ordering drain pump to fully resolve the issue. ; ordrng 1 WPW10730972 (PUMP)

Near Caliza Bluff, San Antonio, TX 78255
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS588FIHB00 Issue stated by customer: diffuser had iced up again. Customer stated since last visit it had frozen once but hasn’t done it again since. Replaced control and freezer harness. No further issues at this time. Unit tests good.

Near Celosia, San Antonio, TX 78245
Jim G.

Jim G.

REFRIGERATOR KITCHENAID KRFF305ESS00 I contacted techline to verify. Spoke to Joel SR# 7727708690 who informed me that according to temp readings find that either a restriction or leak in sealed system however the amp draw is higher than normal but within range. Ordering compressor and evaporator as a precaution should the leak or restrictions be there. ; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator)

Near Chicory Bend, Bulverde, TX 78163
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Issue stated by customer: Condenser keeps icing over and the rest of the fridge/freezer will not cool. Customer stated they defrosted unit prior to arrival. Found unit blowing at 5degrees in fridge section. Adjusted temps back to recommended. Customer showed me picture of what unit back looked like, evap was all frosted over. Ordering wiring harness and control to resolve issues.; ordrng 1 W11174836 (cntrl-elec) and 1 W11405276 (WIRE HARNESS)"

Near Canyon Rock Ln, San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS325FDAB06 Called customer prior to arrival stated unit is out of warranty due to history on refrigerator. Customer stated they did not want to continue service. Job complete.

Near Basse Rd, San Antonio, TX 78201
Douglas H.

Douglas H.

DRYER WHIRLPOOL WGD9550WR0 "Customer stated unit makes noise and stopped working for sensor dry. Checked errors, found f70 communication error, f01 control failure and moister sensor open. Ran unit for extended period of time and found noise coming from at least one of the rollers. Unit would need UI console, electronic control, sensor harness, and dryer repair kit. Asking for Auth due to part cost and due to console being discontinued. ; rqstng P&A on 1 4392067 (DRYER REPAIR KIT ) and 1 W10251606 (CONSOLE RED) and 1 WP3406653 (SENSOR HARNESS) and 1 WPW10169969 (ELECTRONIC CONTROL ), states that autho needed"

Near Caliza Bluff, San Antonio, TX 78255
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED7000DW2 Tested dryer. Heater not working. Good tumble. Good power to heater from control. No power immigration from motor. Found bad centrifugal switch. Replaced motor. Ran dryer. Unit is heating. Good airflow. No further issues. Unit is working properly. Collected payment for repairs. Job complete. ; used 1 279827 (MOTOR) from stock

Near Center St, San Antonio, TX 78202
Ezequiel V.

Ezequiel V.

WASHER MAYTAG MVWC465HW2 Checked washer found metal nail stuck in between agitator and basket removed debris. Ran diagnostics test no issues switching from wash to spin. Good agitation and spin. No error codes found during testing or operation. Job complete.

Near Senisa Dr, San Antonio, TX 78228
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Unit not making ice properly. Found two issues. Bin thermistor not reading properly and compressor is inefficient. Ordering both to resolve the issue. Not a call back due to this being a new issue. ; ordrng 1 WPW10511923 (BIN THERMISTOR ) and 1 WPW10605286 (COMPRESSOR )

Near Clearwater Creek, San Antonio, TX 78255
Douglas H.

Douglas H.

ICEMAKER (STANDA KITCHENAID KUIX305ESS1 Unit not making ice. Finding issue to be condenser fan. Ordering condenser fan due to not having in truck stock. Quoted 259.68 for P&L. Customer wants to proceed with repair. ; ordrng 1 W10181323 (MOTOR COND)

Near Jamestown Square, Fair Oaks Ranch, TX 78015
Shawn W.

Shawn W.

DRYER MAYTAG MEDB835DW4 "Replace control board and discovered that the console I ordered did not come with the internal electronics needed as well as the touch screen. This was an error by me. However, the last generation for this model use to come with the electronic component. I’ve ordered the part.; ordrng 1 W11158457 (overlay)"

Near Fern Hl, San Antonio, TX 78259
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Defrost is working correctly, Switched over to the 8hr timer. After speaking to NR he recommended replacing Control if 8 hour timer does not work. W11088499 is control part number. Calling techline for assisting with troubleshooting. Rick is assisting, 575.89 quoted for repair. ; ordrng 1 W11088499 (cntrl-elec)"

Near Highland Dawn, San Antonio, TX 78254
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Issue stated: no power to fridge. Ordered wiring harness(power) and control. Customer was given eta of 5/25 for wiring harness. Went without. Installed control, no change. Customer would like update on part eta.; saved tckt"

Near Silver Valley, San Antonio, TX 78254
Adam H.

Adam H.

DRYER AMANA NED4655EW1 #1469 install components tested unit issue resolved.

Near Saratoga Blvd, Corpus Christi, TX 78414
Adam H.

Adam H.

REFRIGERATOR KITCHENAID KRFF707ESS01 Install components tested unit. Icemaker is calling for water and will harvest. Unit was out of Manufacturing warranty customer was charged cost of parts plus cost of labor for a total of 275.65 in the form of a check.

Near Chandler Ln, Corpus Christi, TX 78404
Richard G.

Richard G.

REFRIGERATOR KITCHEN AID KRMF606ESS01 "Attempted to replace the dispenser motor. The shaft for 5he motor does not come with the new motor and the old one is rusted and will not come out of the old motor. Attempted to remove shaft for a long time, will need to order new shaft.; rqstng P&A on 1 WPW10347114 (shaft)"

Near Colfax Cove, San Antonio, TX 78255
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

DISHWASHER WHIRLPOOL WDF540PADM3 See attached picture of damaged cabinet right side where bracket to unit meets cabinet this is pre existing. Found door strike bent and damaged retainer clips corrected door strike and ordered new retainer clips.; ordrng 2 WPW10503548 (retainer)s

Near Ranahan Pass, , TX 78109
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Install components tested unit fridge immediately turned on and started cooling. Issue resolved

Near Fairmont Dr, Corpus Christi, TX 78408
John L.

John L.

REFRIGERATOR WHIRLPOOL WRF535SWHZ "Unit no longer at store, unit has been sent back to manufacture."

Near E General Cavazos Blvd, Kingsville, TX 78363
Adam H.

Adam H.

WASHER MAYTAG MVWC565FW2 Inspection of unit shows no error codes. Both manual and automatic testing of unit shows good operation and function. Customer complaint of strong odor/smell coming from machine. But during my visit and my testing no smell was apparent. Advise customer of product to use to clean tub and washer itself but aside from that no actual malfunction or problem with unit. Issue resolved

Near Country Estates Dr, Corpus Christi, TX 78410
Jim G.

Jim G.

MICROWAVE OVEN JENN-AIR JMW3430DP03 I contacted techline and spoke to Kathy SR# 7727710115 to verify my course of action. According to the techsheet the errors received point to a faulty Appliance manage. Verified continuity at the advised points. Ordering new AM. ; ordrng 1 W10821712 (cntrl-elec)

Near Rogers Bluff, San Antonio, TX 78258
Adam H.

Adam H.

COOKTOP KITCHENAID KCGD506GSS00 Install component tested unit issue resolved

Near Sunset Trail, Robstown, TX 78380
John L.

John L.

RANGE AMANA ACR4303MFW2 "Install components, Issues have been resolved"

Near Nelon Dr, Corpus Christi, TX 78410
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRB322DMBB01 Checked refrigerator found fill tube to ice maker broken. Ordering new tube assembly to resolve issue.; ordrng 1 W11046934 (tube-water)

Near Goliad Rd, San Antonio, TX 78223
Uriah B.

Uriah B.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced control and UI board. Set temps at recommended. All checks good for now. Cx to observe.

Near Danny Ave, Dublin, VA 24084
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked refrigerator found shelf shattered broken ordering new shelf to resolve issue. No further issues found with refrigerator. ; ordrng 1 W10709163 (shelf-glas)

Near Interstate 35 Access Rd, San Antonio, TX 78224
Uriah B.

Uriah B.

WASHER MAYTAG MVWB835DW0 W10902814. Washplate. W10811956. Gearcase. Labor:Needs both. Cx to shop new.

Near Fairway Dr, Radford, VA 24141
Christian G.

Christian G.

DISHWASHER KITCHEN AID n/a Issue stated by customer: dishwasher rack wheels had broken and rack was falling. Ordering rack assembly. 2nd appliance charge from ticket#71304. Need to obtain serial number; ordrng 1 W10712394 (adjuster)

Near Ellesmere, San Antonio, TX 78257
Shawn W.

Shawn W.

MICROWAVE OVEN KITCHENAID KMBS104ESS02 KPYLX00APL1 authorization. Customer complaining of problems with the display. Ordered all parts needed to repair and will return to vendor what is not needed. In cabinet. Requesting double labor. Collected service fee of.; ordrng 1 W10891907 (cntrl-elec) and 1 W10891908 (cntrl-elec) and 1 W11197501 (panl-cntrl)

Near Amalfi, San Antonio, TX 78260
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFE550S0HZ1 Replaced both hinge mounting screws. All checks ok.

Near Twin Forks Dr, Hollins, VA 24019
Uriah B.

Uriah B.

WASHER MAYTAG MHW3505FW1 F5e2F3e1F8e3Reset and recalibrated unit. Checked operation multiple times. All checks ok. ; used 1 WP8567668 (TIE) from stock

Near Westover Dr, Blacksburg, VA 24060
Uriah B.

Uriah B.

BELLA KITCHENAID KRFC704FBS02 Replaced IM. Cx to observe.

Near Scott Cir, Salem, VA 24153
John L.

John L.

WASHER MAYTAG MHW3505FW0 "F3E1 water level system errorF8E3 overflow condition Called Techline and spoke with Ed, explained issues and what code received. Techline suggests to test harness, ran test. Techline suggesting to replace harness to resolve issue.; ordrng 1 W10685627 (harns-wire)"

Near E Cotter Ave, Port Aransas, TX 78373
Uriah B.

Uriah B.

M/W OTR WHIRLPOOL WMH31017HW3 "Cx experiencing no airflow when fan is operating. Unit is operating properly in both low and high fan modes.Cx to call back installer to check installation. Perhaps the flapper was installed incorrectly. In trying to dismount unit, I was afraid I would ruin something in the back of the unit. Unsure how it was installed."

Near Stayman Dr, Roanoke, VA 24012
John L.

John L.

REFRIGERATOR AMANA ART318FFDW06 "Inspected unit, sweat at rear ventilation. Check the seal around refrigerator door and freezer section, no issues found with seals. Unit does not fall within normal operating temperature in refrigerator section, replace components to resolve this issue. The unit is a Rent-A-Center product and has an extended one year warranty.; ordrng 1 W10633587 (diffuser) and 1 W11108173 (THERMOSTAT ) and 1 W11207403 (CONTROL )"

Near N 13th St, Aransas Pass, TX 78336
Adam H.

Adam H.

WASHER MAYTAG MVWB865GW1 Inspection of unit shows error code for long fill no fill replace water valve and harness to resolve issue. Customer is notably upset because product is under a month old and will be speaking with retailer about replacement.; ordrng 1 W10849297 (harns-wire) and 1 W11096267 (valve)

Near Fm Rd, Kingsville, TX 78363
Uriah B.

Uriah B.

RANGE MAYTAG MER8700DH1 Replaced the hidden bake element. Checked operation. All checks ok. Policy adjust: MPY5800WPL1

Near Derwent Dr SW, Roanoke, VA 24015
Uriah B.

Uriah B.

WASHER WHIRLPOOL WTW4816FW2 Found long fill code. F8e1. Made sure cx turns water on both hot and cold. Instructed cx about proper standpipe for drain. All other checks good at this time.

Near Dorchester Dr NW, Roanoke, VA 24012
Adam H.

Adam H.

RANGE KITCHENAID KSDB900ESS0 Customer had whirlpool ship parts directly to the inspection of unit shows error code for stock key. Customer states interface not always responding is forced to shut off breaker before unit will respond. Customer stated whirlpool sent them two of three parts suggested after inspection of unit and seeing only area code for Stuckey and the fact that control/interface is working at the time of my arrival I told customer to go ahead and have whirlpool shipped out third part because I think it’s more than likely would resolve issue.; O-emld tckt

Near E 3rd St, Bishop, TX 78343
Uriah B.

Uriah B.

RANGE WHIRLPOOL WFE320M0ES2 Replaced hinges. All checks ok.

Near Montague Rd, Dublin, VA 24084
Adam H.

Adam H.

REFRIGERATOR WHIRLPOOL WRT318FZDB02 Inspection of unit shows icemaker is receiving ice but looks like a good portion of the water is dripping behind the back panel in the freezer compartment causing large sheet of ice build up on bottom of freezer. Icemaker for this unit is optional and requires entire kit to be ordered. Replace icemaker kit to resolve issue; ordrng 1 8003RP (tube-water) and 1 W10715709 (icemaker)

Near Elgin St, Corpus Christi, TX 78405
John L.

John L.

REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Inspected unit, evaporator freezing over calling poor circulation of air into refrigerator. Ran a few tests on unit, issue caused by wiring harness and heater. Replace these components to resolve issue.; ordrng 1 2169142 (fan blade) and 1 W10495968 (heater,defrost) and 1 W10556724 (motor,fan) and 1 W10679946 (harns-wire) and 1 W11038873 (cntrl-elec) and 1 W11175955 (diffuser)"

Near W Springer St, Beeville, TX 78102
Colton B.

Colton B.

DRYER AMANA NED5800HW0 "Issue is an F3E3 error code and dryer not starting. Found J14 connector loose at control board. Plugged it in all the way and unit worked great. Checked both the inlet thermistor and wiring harness just in case, both passed checks. Issue believed to be that loose connection."

Near Arlington Dr, North Little Rock, AR 72116
Adam H.

Adam H.

WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for off balance load. Further inspection of unit shows customer has drain pipe installed incorrectly causing a great deal of stress on the drain pump. Drain pump just hums when trying to test unit manually. Replace drain pump to resolve issue; ordrng 1 W10727777 (pump-water)

Near SW 6th St, Premont, TX 78375
Doug M.

Doug M.

DRYER WHIRLPOOL WED7500GC0 "Replaced inner door panel due to door closure issues,tested unit operation checks ok"

Near Deerwood Dr, Conway, AR 72034
Doug M.

Doug M.

DRYER MAYTAG MEDB835DW4 "Replaced listed parts due to squealing noise,broken belt and damaged lodger pulley,tested unit operation checks ok"

Near St Michael Dr, Little Rock, AR 72211
Colton B.

Colton B.

RANGE JENN-AIR JES1750ES0 "Issue is that oven is not coming up to heat. Unit will get to 315 and stay on preheat. Called tech who suggested replacing the sensor and if that doesn’t work, then replace the control. Talked to customer about replacing the sensor first and if that doesn’t work replacing the control second since the sensor is much cheaper. Ordering parts and returning Monday ; ordrng 1 W10803488 (CONTROL) and 1 W10833885 (SENSOR)"

Near Abinger Ct, Little Rock, AR 72212
Colton B.

Colton B.

ALPHA WHIRLPOOL WFW7590FW0 Issue is a grinding noise and sometimes the unit stops spinning. Found motor and control board error codes in diagnostics. Also when spinning I can hear grinding noises. Ordering a new tub and control to resolve issue. Tub is completely out of stock. Told customer we’d call when it comes in.; ordrng 1 W11201273 (CONTROL ) and 1 WPW10737541 (TUB)

Near St Thomas Ct, Little Rock, AR 72211
Colton B.

Colton B.

WASHER MAYTAG MVWB835DW3 "Issue is a noisy washer during fill. Finding issue to be a noisy cold valve. Ordering valve and returning, used my truck stock valve earlier this week. Quoted customer on return visit for SC+P+L. Customer is getting reimbursed by Best Buy and wants one charge and one receipt. Gate code is 1121. ; ordrng 1 W11165546 (VALVE)"

Near Dixie Rd, Little Rock, AR 72223
Colton B.

Colton B.

DRYER WHIRLPOOL WED4815EW1 "Issue is a squeaking dryer.found frayed belt and worn pulley. Replaced both, unit still squeaks. New rollers are needed. Dryer is in a small closet that I could not remove it from. Could not get unit out and barely put it back together after replacing belt. Ordering new dryer repair kit so that customer has time for someone to move it out of the closet so that I can work on it more effectively. ; ordrng 1 4392067 (DRYER KIT), used 1 4392067 (DRYER KIT) from stock"

Near W A Ave, North Little Rock, AR 72116
Colton B.

Colton B.

LAUNDRY MAYTAG MVWB765FW3 "Issue was a cracked lid. Replaced lid to resolve issue. While there customer showed me a video of a new noise that washer was making while in spin. Unit is making loud grinding noise. Unit needs new gearcase to resolve, Ordering and returning.; ordrng 1 W11393685 (GEARCASE )"

Near Timberland Dr, Little Rock, AR 72204
Colton B.

Colton B.

N/A N/A TT18TKXSB01 Issue is freezer not defrosting. Order defrost control and bi-metal to resolve issue. No power at customers house at time of visit so I could not defrost. Ordering parts and returning.; ordrng 1 4388931 (CONTROL) and 1 WPW10225581 (DEFROST BI-METAL)

Near W 25th St, Little Rock, AR 72204
Steven G.

Steven G.

DRYER MAYTAG MED6230HW0 Checked dryer found tone not working and light will work and sometimes won’t ordered parts; ordrng 1 W11164010 (CONSOLE ) and 1 W11396819 (CONTROL )

Near Windgarden Cir, Windcrest, TX 78239
Tommy B.

Tommy B.

DRYER SAMSUNG DV45K6200EZ "Part sent was incorrect again. Called Samsung tech line, spoke to Bruce. He stated the only part available matched the part number we have been using. He was unsure of an option on proceeding.; saved tckt"

Near Marigold Falls, Boerne, TX 78015
Jim G.

Jim G.

WASHER MAYTAG MVWB855DC3 Suspension is out. Ordering new part. ; ordrng 1 W11130356 (suspension)

Near Pattys Way, Spring Branch, TX 78070
Tommy B.

Tommy B.

WASHER MAYTAG MVW6230HW0 Customer stated that the unit locked and was unresponsive. There was a F9E1 code. Unlocked the unit and ran a cycle to test the drain. Drain is non functional and the control as well as the door is locked and unresponsive in diagnostics.; ordrng 1 MVW6230HW0 (DRAIN PUMP) and 1 W11419173 (CONTROL)

Near Francis Ave, Boerne, TX 78006
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Issue stated: WILL NOT COOL. NO PHYSICAL DAMAGE. Previous tech replaced control and start device. I replaced main harness, freezer harness and capacitor. Unit still not cooling. Condenser fan and compressor were not running. Voltage tested good from wall. Ordering condenser fan motor.; ordrng 1 W11123104 (motor-cond)"

Near SW Loop 410, San Antonio, TX 78245
Justin  R.

Justin R.

DISHWASHER KITCHENAID KDPE234GPS0 "Ran unit through diagnostics, sump pump does not engage. Hear the control trying to turn motor on, did not see unplugged wires or cuts to harness. Will need sump pump. Also need to order dispenser for unit. ; ordrng 1 W10861000 (detergent dispenser) and 1 W11085683 (pump&motor)"

Near Nesting Way, San Antonio, TX 78253
Shawn W.

Shawn W.

DRYER MAYTAG MEDB200VQ0 When I opened door the power came on. Was getting proper 240 VAC and 120 VAC at both L1 and L2. Diagnostics revealed error code F31 L2 line voltage error. Reseated the the connections on the control board. Ran the unit on normal mode and the L2 Low no line voltage error started flashing. Called Techline and spoke with Scott. We eliminated the control board as an issue by checking the heat relay in both fluff and normal to ensure that the centrifugal switch was closing. Checked the high limit thermostat and it was fine. Found that the heating element was open and needs to be replaced. Spoke with client about air venting. As a courteously I vacuumed out the inside of the dryer. Collected for the service call. Client needs time to think about the repair; ordrng 1 WP8544771 (element)

Near Red Eagle, San Antonio, TX 78258
Justin  R.

Justin R.

WALLOVEN WHIRLPOOL WOS72EC0HS01 "Found oven completely blacked out. Didn’t find outside panel tripped. Will need signal harness, console and control. ; ordrng 1 W11225369 (harns-wire) and 1 W11261165 (cntrl-elec)"

Near Big Bend Path, , TX
Ezequiel V.

Ezequiel V.

ICEMAKER (STANDA KITCHEN AID KUIX305ESS2 Replaced recirculating pump to resolve noise issue. No noise heard during testing or operation.

Near Pulliam Dr, Pleasanton, TX 78064
Jim G.

Jim G.

MICROWAVE OVEN JENN-AIR JMDFS24HM01 Replaced humidity sensor. Issue resolved.

Near Grand Stone, Garden Ridge, TX 78266
Justin  R.

Justin R.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Need to order and replace damper.; ordrng 1 W11164593 (diffuser)

Near Novacek Blvd., San Antonio, TX 78254
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WFW6620HC0 Replaced drawer on washer no leaks detected. Found error codes F0E2 overuses spoke to customer about proper loading procedures and detergent usage. Job complete.

Near Hallie Cove, San Antonio, TX 78227
Steven G.

Steven G.

WASHER MAYTAG MVWB865GW0 "Checked washer customer complaint unit cutting off not completing cycle, ran diagnostics found bad water valve, replaced water valve checked operation unit working normal now ; used 1 W11165546 (VALVE) from stock"

Near Saddle Back Trail, Cibolo, TX 78108
Steven G.

Steven G.

REFRIGERATOR WHIRLPOOL WSR57R18DM01 "Checked refrigerator verified freon leak in Evaporator, replaced evaporator and drier vacuumed and charged unit everything is working normal now"

Near Sumac Cove, San Antonio, TX 78266
Tommy B.

Tommy B.

WASHER MAYTAG MHW5630HC0 Cold water is functional and hot is not ordering the additional valve to complete repair. ; ordrng 1 W11316255 (valve)

Near Settlers Way N, Comfort, TX 78013
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 Checked refrigerator found air diffuser not functioning as designed. Ordering new diffuser assembly to resolve issue.; ordrng 1 W11204060 (diffuser)

Near Palm Cir, San Antonio, TX 78213
Richard G.

Richard G.

OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 "Customer complaint is that the oven fan wasn’t running, then the power went out to the unit. Also stated previous tech said he was ordering the trim for the sides of the unit that holds the unit in the wall. Not seeing any notes for that. Ordering main harness, blower, fuse and trim.; ordrng 1 W10536160 (cover) and 1 W10536160 (cover) and 1 W11136132 (harns-wire) and 1 W11204568 (fuse-thrml) and 1 W11245567 (blower)"

Near Seven L Trail, Helotes, TX 78023
Jim G.

Jim G.

RANGE KITCHENAID KSGG700ESS1 Replaced spark module which should be covered by extended warranty according to SBWeb

Near Fossil Wood, San Antonio, TX 78261
Christian G.

Christian G.

REFRIGERATOR JENN-AIR JS42NXFXDE01 Issue stated by customer: light in freezer section went out and refrigerator section is dim now. Ordering all light modules in RC/fc section.; ordrng 8 W10908166 (module)s

Near Fair Oaks Pkwy, Boerne, TX 78015
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WFW560CHW0 Found F0 E4 and F0 E5 error codes checked functions in service mode valves pumps spin functions good no leaks unit balanced advised customer of off balance error and suds error. She let me know she is filling measuring cup of detergent-to top mark and explained to this is to much. Concentration is 2x and customer needs to only fill to 1st mark. Educated customer on proper loading and usage and to maintain unit with Affresh. All operations normal job complete.

Near Robin Hood Way, Schertz, TX 78154
Jim G.

Jim G.

OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Replaced console. Issue resolved.

Near Amalfi, San Antonio, TX 78260
Jim G.

Jim G.

RANGE WHIRLPOOL WFG550S0HZ0 Replaced all parts. Issue resolved.

Near Persimmon Pass, Fischer, TX 78623
Jesus C.

Jesus C.

FREEZER WHIRLPOOL WZF34X18DW02 Complaint is unit not freezing. Tested unit. Found unit having defrost issues. Good power to heater. Good resistance at heater. Tested thermistor in ice water. Reading 3.6k ohms. Called techline. Suggest replacing defrost thermistor. Collected service fee. ; ordrng 1 WPW10383615 (thermistor)

Near Tuscany Dr, San Antonio, TX 78219
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WSR57R18DM00 On call ahead customer stated unit still doing the same thing. Asked him if he would be ok with me just ordering the part needed due to drive time. He agreed to that. Based on the description previous compressor installed was inefficient. Ordering new compressor to resolve the issue. Also order EVAP thermistor. ; ordrng 1 W10769822 (COMPRESSOR ) and 1 WPW10383615 (EVAP THERMISTOR )

Near TX-41, Mountain Home, TX 78058
Christian G.

Christian G.

DRYER WHIRLPOOL WED8000DW4 Unable to find unit. Associate stated unit must have been sold.

Near SW Loop 410, San Antonio, TX 78245
Tommy B.

Tommy B.

RANGE KITCHENAID KFEG500EWH3 Range has damage to the right side of the main cover.; ordrng 1 WPW10575396 (panel-side)

Near W Burbank St, Fredericksburg, TX 78624
Douglas H.

Douglas H.

REFRIGERATOR KITCHEN AID KRFF707ESS01 "Unit not cooling. Checked pressures. High side 45 psi and low side at minus 20 microns, pressures indicated a leak. Checked of the whole unit with a black light. Found some dye on the bottom of the unit. Checked both Evaporators and all visible connections for the leak. Couldn’t locate the leak. Believe to be internal leak. Calling tech line because SS is still under warranty. Spoke with Ed. He stated to recharge unit and check for leak with soap bubbles. Sr 7727693585Recharged unit per techline to check for leaks. Still couldn’t locate any visible leaks. Did hear what appeared to be hissing coming from the walls of unit during test 4. Pressures still indicating that there is a leak. Called techline back spoke with Joel this time. He stated based on information that I provided, unit is unrepairable. Read disclaimer to me. Stated to let customer know to except a call within the next business week. No further issues at this point."

Near Howards Bull, Boerne, TX 78015
Richard G.

Richard G.

REFRIGERATOR KITCHENAID KRSC703HBS00 Customer complaint is that the icemaker is not making ice. Found ice blocking the icemaker arm from checking the bin for ice. Cleared out ice blockage. Tested icemaker and valves. Unit is good to go.

Near Pemcanyon, San Antonio, TX 78240
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRF767SDEM01 Tested unit. Unit having defrost issues in fresh food evap. Will need to replace evap thermistor and main control. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11033168 (harns-wire)

Near Walton Ave, San Antonio, TX 78225
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4816FW Job previously completed. No further repairs necessary.

Near Buckskin Dr, Boerne, TX 78006
Richard G.

Richard G.

WASHER MAYTAG MVWB765FW3 "Replaced lid, lid lock, and hinges. Tested to complete. Unit is good to go."

Near Eagle Peak, Helotes, TX 78023
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Removed FC door replaced door connected wires and tubing tested no leaks ice maker working dispenser working wires not pinching all operations normal.

Near Sumter Glade, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWB865GW0 Found lid not locking ran diagnostics found stuck rotor error and lid lock error tested lock manually working but not when used as customer would found grinding noise from gear case called CXC spoke to Melinda Authorization MPZD800NL2 number for labor only have customer quote for parts and se service fee paid today and good 90 days.; rqstng P&A on 1 W10810403 (lid lock assy) and 1 W10811956 (drum assy) and 1 W11162440 (CONTROL)

Near Limestone Mesa, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER MAYTAG MVWC565FW2 "Ran diagnostics and found lid unlock error, replaced lid lock with new one tested found lid lock making humming noise then control looses power unit getting constant 120v reordering lid lock old is defective and control no ETA on control. Per DB.; ordrng 1 W11307244 (LOCK) and 1 W11399433 (CONTROL )"

Near Antler Dr, Schertz, TX 78154
Shawn W.

Shawn W.

WASHER WHIRLPOOL WFW8620HC1 Replaced light. Light and unit now fully operational.

Near Canyon Rise, San Antonio, TX 78258
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Last trip found issue to lie in UI and electronic control. Replaced both to resolve the issue. No further issues at this point. Collected P&L.

Near Graford Ridge, Boerne, TX 78015
Douglas H.

Douglas H.

REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty door closer on right door. Replaced door closer to resolve the issue. Customer also stated unit leaked water from ice maker and there was ice build up under the ice bin. Tested ice maker tested good. Used perma gum under ice chute to seal it. Unit testing good now. No further issues at this point.

Near Setterfeld Cir, Fair Oaks Ranch, TX 78015
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WGD8000DW4 "Checked dryer found drum not spinning upon further troubleshooting found belt not installed on pulley, seated belt onto pulley ran dryer no issues . Good heat coming from unit. Job complete."

Near Lemur Dr, San Antonio, TX 78213
Christian G.

Christian G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue stated by customer: not making ice. Found unit had ice bin frosted up as well as frost build up by ice maker. Ran unit through ice harvest and water fill to ensure ice maker was working properly. Determined air was getting in from ice door. Ordering ice door to resolve issue. Customer also noted noisy operation of fridge. When I opened RC side door I heard the diffuser running very loud. Ordering diffuser w/cover as well.; ordrng 1 W11098702 (door-ice) and 1 W11164593 (diffuser) and 1 WPW10457601 (support)

Near Parkview Terrace, Boerne, TX 78006
Shawn W.

Shawn W.

DRYER WHIRLPOOL WED5000DW2 Was unable to verify serial number. Customer explained to me that the first unit was replaced. I called the office as well as NR. The unit is still under manufactures warranty in SB Web. I updated ticket with actual serial number. Have 160 VAC between red and black on terminal block L1 to L2. 120 VAC black and white. 60 VAC red and white. Asked client if they had some recent electrical work done and they informed me that they had solar panels installed but that they were not operational yet. Noticed that the rear panel was missing 2 screws 693995. I replaced them with truck stock. Informed client that they should contact the Solar Company to adjust what electrical changes were made so that the dryer will receive the 240VAC needed to operate as designed. Told them that it will function fine and to give us a call if there are any further issues. Unit is fully operational.

Near Gran Cima, San Antonio, TX 78258
Ezequiel V.

Ezequiel V.

DRYER WHIRLPOOL WGD5000DW3 Checked dryer found PTS button not switching over when pushed to start. Replaced PTS relay with truck stock ran dryer no issues. Good heat coming from dryer. Job complete.; used 1 WPW10117655 (RELAY-PTS) from stock

Near Green Meadow Blvd, San Antonio, TX 78213
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDF331PAHS0 "Issue stated by customer: Resident said after last visit dishwasher was still not heating and only cleaning about 95%. Ran unit through diagnostics, unit passed through all functions. Started normal cycle and unit heated up and jets were running normal. Instructed customer to run a cycle with soap and continue to use rinse aid plus allow sink water to run till it’s hot then start unit and that may get the last of the residue off dishes. Unit tests good at this time."

Near Talavera Ridge, San Antonio, TX 78257
Steven G.

Steven G.

BEVERAGE CENTER JENN-AIR JUBFR242HL00 "Checked refrigerator found unit to have a leak, advised tech line unit has new freon R600A need charging kit and need to run nitrogen through unit and bubble test. SR7727699333; schdld next appmnt for 4/30 THU !"

Near Deer Mountain St, San Antonio, TX 78232
Christian G.

Christian G.

REFRIGERATOR KITCHEN AID KBFC42FTS04 Issue stated by customer: gasket starting to tear. Customer requested gasket be delivered and installed. Upon arrival I found the units gasket was foam sealed into door and couldn’t be removed without causing damage to unit. Informed customer whole door would have to be ordered. Customer stated they would wait. Collected s.call(105.00+tax) via card.

Near Oak Brook Way, Fair Oaks Ranch, TX 78015
Steven G.

Steven G.

WINE COOLER WHIRLPOOL KURG24RWBS21 "Checked refrigerator found unit not cooling found new timer stuck in defrost, clicked timer started cooling ordered new timer.; ordrng 1 W10239390 (timer-def)"

Near Terrell Rd, San Antonio, TX 78209
Christian G.

Christian G.

OVEN GAS WHIRLPOOL KEBS179BSS00 "Issue stated by customer: Nothing Is Working - No Power - Wall Oven. Customer explained fuse had blown multiple times, blower had been replaced before, control, console fuse assembly was replaced. Previous tech ordered cooling fan. Replaced. Found neutral wire was not connected to anything, re secured wiring. Also noticed house wiring had no neutral wire, ground and neutral from oven power cord were spliced together on single ground wire from house. Explained to customer this could have caused fuse issues all along. Spoke to Techline J.K. To document wiring concerns. Ref# 7727653930. Unit tests good at this time, ran functions for 5 minutes and unit ran good. Collected check for for part(+shipping)"

Near Wollschlaeger Dr, Boerne, TX 78006
Jim G.

Jim G.

DISHWASHER KITCHEN AID KDTE234GPS Repair complete. Unit is level and secure to cabinetry.

Near Falling Leaves Ct, Spring Branch, TX 78070
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR KITCHEN AID KRMF606ESS01 "Installed new control in back tested icemaker working but no lights and dispenser not working, installed UI and lights working now but no dispenser called techline spoke to Butch sr 7727699310 he had me bypass pantry UI and dispenser works advised to order new pantry UI. New estimate. Rescheduling tomorrow part in SSB spoke to DB.; ordrng 1 WPW10769076 (cntrl-elec)"

Near Sonata Ct, San Antonio, TX 78266
Douglas H.

Douglas H.

REFRIGERATOR SAMSUNG RF263TEAESG Called Samsung techline as is a reoccurring issue. He stated to make sure EVAP drain is fully defrosted. Defrosted drain line fully to resolve the issue. No further issues at this point.

Near Post Oak Trail, Fair Oaks Ranch, TX 78015
Jesus C.

Jesus C.

REFRIGERATOR WHIRLPOOL WRT111SFDB04 Unit not cooling. No frost on evap. Compressor will run for 10 seconds then shut off. Will need to replace start device. ; ordrng 1 WPW10448874 (start-dev)

Near E Edmonds St, San Antonio, TX 78214
Tommy B.

Tommy B.

DRYER ROPER RED4516FW After connecting the plug to the terminal block found issue to be faulty wiring harness. Ordering harness to his resolve issue. ; ordrng 1 WPW10450286 (harns-wire)

Near TX-534 Loop, Kerrville, TX 78028
Douglas H.

Douglas H.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit rack adjuster broke. Quoted 298.49 for all costs. Customer wanted to proceed with repair. Replaced adjuster kit to resolve the issue. Unit performing as designed now. No further issues at this point. Collected all costs.

Near Cordova, Boerne, TX 78006
Justin  R.

Justin R.

REFRIGERATOR KITCHEN AID KBCS24LSBS04 "Unit has extended warranty on some of the repairs, going to set call for a sealed system tech to return. Think the unit will need to be charged might be low on refrigerant. Hear fan and compressor running, unit is still cooling just not cool enough. Bill service call to customer, took pictures of extended warranty information. ; ordrng 1 W10163273 (drier-tube)"

Near Thornbrooke, San Antonio, TX 78253
Richard G.

Richard G.

WASHER WHIRLPOOL WTW8500DC5 "Customer complaint is that the unit is still making a scratching noise and getting the LF code. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F8E1 long fill, F0E4 spin limited by water temperature. Ran unit through automatic test and unit seems to be running as designed. No error codes after test. Will need to order inlet valves. Called techline and spoke with Robert. States not to change out the gearcase but to go ahead and change out the inlet valves. Informed techline that this is the third visit about the noise. Suspension has been replaced previously. File number 7727697154; ordrng 1 W11165546 (valve)"

Near Blazing Saddle, San Antonio, TX 78254
Jesus C.

Jesus C.

WASHER MAYTAG MVWB765FW1 complaint is that water will remain in dispenser tray. Tested unit. Water fills trays and empties out. Called techline. Sr 7727696427. Unit is working properly. It is normal for some water to accumulate in discerner. Collected service fee. Job complete.

Near Cincinnati Ave, San Antonio, TX 78201
Jesus C.

Jesus C.

DRYER SAMSUNG DV42H5000EW/A3 Tested unit. Not heating. Good power to element. Event is reading open. Element will have to be replaced. Collected service fee. Ordering element. ; ordrng 1 DC47-00019A (element)

Near Nine Iron Way, San Antonio, TX 78221
Richard G.

Richard G.

RANGE WHIRLPOOL WFG525S0HB1 Replaced control. Tested to complete. Unit is good to go.

Near Tribute Oaks, San Antonio, TX 78254
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Last trip found faulty diffuser and control. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.

Near Benedikt Path, Boerne, TX 78006
Shawn W.

Shawn W.

OVEN ELECTRIC (D WHIRLPOOL WODA7EC0HZ00 Reconstructed door with all new glass using ordered parts. Re-installed door. Fully operational. Collected for service fee. Whirlpool covering parts and labor.

Near Ogden Ln, Alamo Heights, TX 78209
Jesus C.

Jesus C.

WASHER MAYTAG MVWB865GW0 Installed new control. UI not responding. Able to access diagnostics. Error code F6E2. Good power to UI. Will need to replace console. ; rqstng P&A on 1 W11135391 (console)

Near S Dixon Rd, Somerset, TX 78069
Tommy B.

Tommy B.

DRYER MAYTAG MEDB835DW4 Found 3 small paint droplets and a small scratch in the left side. Unit is out of cosmetic warranty.

Near W Burbank St, Fredericksburg, TX 78624
Shawn W.

Shawn W.

REFRIGERATOR MAYTAG GB2FHDXWB06 Received and collected service fee ofon last call. Temperatures were reading 43 F in fresh food and 02 F in freezer. No current excessive ice build up on evaporator coils. Replaced control board. Set new program at 01 left unit at the manufactured suggested setting of 4 for both the fresh food and the freezer. Fully operational. Customer is paid in full for remainder of the service call.

Near Oak Spring, San Antonio, TX 78232
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics found UI not responding sometimes, after running found slight vibration found service pointer W11445524 checked dampers springs and install no issues ordering new ACU and UI, customer complains about door not lining up after inspection found hinge slightly bent ordering this as well. Rescheduling Monday.; ordrng 1 W11318815 (HINGE) and 1 W11319991 (CONSOLE) and 1 W11322903 (CONTROL)"

Near Farmview Loop, Converse, TX 78109
Tommy B.

Tommy B.

REFRIGERATOR WHIRLPOOL WRS571CIHW01 There is a small dent on the right side of the main cover. This part is not a serviceable part.

Near W Burbank St, Fredericksburg, TX 78624
Richard G.

Richard G.

FREEZER WHIRLPOOL WZF34X20DW01 Customer complaint is that the seal is bad on the door causing ice buildup in 5e freezer. Verified issue and bad seal. Ordering seal.; ordrng 1 W10574475 (gasket-dor)

Near Pink Star, San Antonio, TX 78245
Richard G.

Richard G.

WASHER MAYTAG MVWC565FW1 "Customer complaint is that the washer will not fill. States she washed a load of sheets and they were dry when the cycle was finished. Have previously changed the valves and control for this issue. Started a cycle on bulky items and the unit filled as designed. The customer was very shocked at how much water was going into the unit and says it never does this. Ran the drain and spin cycle, lid would not unlock after drain and spin cycle. Had to unplug unit from wall and plug it back in to get it to unlock. Ran unit through normal wash cycle and the unit only filled a couple of inches, not even covering the washplate. Called techline and spoke with Sterling. Recommends testing out the encoder for water level and replacing if needed. Ordering encoder.; ordrng 1 WPW10285511 (cycle select switch)"

Near Pioneer Way, San Antonio, TX 78245
Ezequiel V.

Ezequiel V.

REFRIGERATOR WHIRLPOOL WRT318FZDW06 Checked refrigerator ice maker found ice maker leaking water causing ice build up under ice maker. Found water inlet tube no installed properly. Unit is working as designed. Job complete.

Near N Meadowlane Dr, San Antonio, TX 78209
Douglas H.

Douglas H.

WASHER SAMSUNG WF330anb.xaa.02 Unit wouldn’t spin and making loud noise. Found issue to be a severely clogged drain pump and hose. Cleared obstructions to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc and labor.

Near Rocky Ridge, San Antonio, TX 78255
Christian G.

Christian G.

DISHWASHER WHIRLPOOL WDF331PAHS0 Issue stated by customer: dishwasher 2nd rack kept coming off. Found retainer clip broke off. Ordering clip; ordrng 2 WPW10082861 (stop)s

Near Parkview Terrace, Boerne, TX 78006
Tommy B.

Tommy B.

WASHER WHIRLPOOL WTW4816FW2 Customer stated that the unit isn’t completing cycles. Diagnostics revealed error F8E1. Swapped out a new valve to resolve issue. Ran automatic test cycle and unit is testing good now with no further issues at this time. Yes to survey.

Near Upper Liveoak Rd, Fredericksburg, TX 78624
Christian G.

Christian G.

REFRIGERATOR KITCHENAID KRFF507ESS01 Issue stated by customer: refrigerator pantry drawer had ice build up behind it and could not close drawer. Upon arrival customer notified me she defrosted unit for us. Could not determine cause of ice formation. Small amount of water left on left side of fridge where ice thawed. Contacted tech support who stated to check if drain was clogged and make sure ice maker wasn’t leaking water to back of fridge. Verified both were clear. Tech stated if there was no ice we would not be able to properly diagnose what cause of issue is and told me to inform customer to allow ice to freeze up again and return. Informed customer we would be back in a few days to resume diagnosis.; O-emld tckt

Near Vanity Hill, San Antonio, TX 78256
Jim G.

Jim G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Reset unit and inspected switches. Light isle was corrected. Replaced mullion heater. Issue resolved.

Near Cornwall Dr, Spring Branch, TX 78070
Douglas H.

Douglas H.

REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Last trip found faulty UI and diffuser. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.

Near Bricewood Oak, San Antonio, TX 78254
Steven G.

Steven G.

WASHER AMANA NTW4600VQ1 "Talked to customer ordered parts from APD they will be here Thursday, put customer on for that day ; schdld next appmnt for 4/30 THU 3 pm"

Near Live Oak Pass, San Antonio, TX 78244
Jim G.

Jim G.

REFRIGERATOR SAMSUNG RF28JBEDBSR Replaced auger and icemaker. Issue resolved.

Near Honeysuckle Branch, Bulverde, TX 78163
Jim G.

Jim G.

BEVERAGE CENTER KITCHENAID KUBL204ESB00 Replaced evaporator cover. issue resolved.

Near Luz del Faro, San Antonio, TX 78261
Shawn W.

Shawn W.

DRYER MAYTAG MEDB200VQ0 When I opened door the power came on. Was getting proper 240 VAC and 120 VAC at both L1 and L2. Diagnostics revealed error code F31 L2 line voltage error. Reseated the the connections on the control board. Ran the unit on normal mode and the L2 Low no line voltage error started flashing. Called Techline and spoke with Scott. We eliminated the control board as an issue by checking the heat relay in both fluff and normal to ensure that the centrifugal switch was closing. Checked the high limit thermostat and it was fine. Found that the heating element was open and needs to be replaced. Spoke with client about air venting. As a courteously I vacuumed out the inside of the dryer. Collected for the service call. Client needs time to think about the repair; ordrng 1 WP8544771 (element)

Near Red Eagle, San Antonio, TX 78258
Christian G.

Christian G.

REFRIGERATOR JENN-AIR JS42NXFXDE01 Issue stated by customer: light in freezer section went out and refrigerator section is dim now. Ordering all light modules in RC/fc section.; ordrng 8 W10908166 (module)s

Near Fair Oaks Pkwy, Boerne, TX 78015
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found lower module failed used truck module replaced found upper right on top flickering replaced with module sent by office all operations normal.; used 1 W11205083 (MODULE) from stock

Near Canyon Oak, Schertz, TX 78154
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

REFRIGERATOR WHIRLPOOL ED5VHEXVQ00 Replaced valve and switch tested no leaks found water flow slow with filter in advised customer to get new filter. Al operations normal.

Near Moonlight Meadows, Cibolo, TX 78108
Steven G.

Steven G.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Checked refrigerator after cleaning frost in freezer customer talked about lights going out and after unplugging unit to reset control lights started to work, replaced light control board unit checks ok."

Near Knollrun, San Antonio, TX 78247
Steven G.

Steven G.

REFRIGERATOR KITCHEN AID KSSC42QTS00 "Checked refrigerator found leak in Evaporator, replaced evaporator and drier vacuumed unit and found leak at cap tube in cabinet can not be repaired advised tech line SR7727659423; used 1 W10143759 (DYE DRIER ) from stock"

Near Corsini Dr, San Antonio, TX 78258
Adam H.

Adam H.

DRYER MAYTAG MGDC215EW0 "Burner assembly that was ordered was supposed to come with a pre-installed igniter. So after removing and installing new burner assembly come to find out igniter was not packaged in the box with new burner assembly. Tried to use old igniter from old assembly with no success. Replace thermostat, sensor and igniter to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3387134 (thermostat) and 1 338906 (sensor) and 1 3392519 (thermal fuse) and 1 3977394 (sub 279769) and 1 686590 (sub 279311) and 1 W10423382 (thermostat)"

Near Yolanda Dr, Corpus Christi, TX 78416
Steven G.

Steven G.

ICEMAKER (STANDA KITCHENAID KUIX535HPS00 "Checked ice maker found unit is working properly right now could not find any problems, customer to watch and call if any thing comes up."

Near E Oakview Pl, Alamo Heights, TX 78209
Steven G.

Steven G.

WASHER WHIRLPOOL WTW8040DW4 "Checked washer found bad UI and control thru diagnostics test, replaced parts checked operation unit working normal now"

Near Ed White St, San Antonio, TX 78219
John L.

John L.

DISHWASHER KITCHENAID KDTE304GPS0 "Inspected unit, front panel is extremely dented I will need to be replaced.; saved tckt"

Near Northpointe Dr, Rockport, TX 78382
Michael R.

Michael R.

WASHER MAYTAG MHW5630HC0 "John came out to help, after explaining of what I’d done and no visual on the water leak, he said how he’d experienced this before and had me order some parts that resolved the issue. Ordered parts and rescheduled ; ordrng 1 W10575334 (disp.drawer assy) and 1 W11106747 (bellow) and 1 W11316604 (hose)"

Near FM622, Victoria, TX 77905
Ezequiel V.

Ezequiel V.

WASHER WHIRLPOOL WFW5620HW0 Replaced ui on washer unit is working as designed no error codes found during testing or operation. Job complete.

Near Newell Ave, San Antonio, TX 78215
Michael R.

Michael R.

REFRIGERATOR SAMSUNG RF4287HARS "Model number RF4287HARS, the ice maker is not, responding, temperatures are good, unable to get through to tech support, reset the ice maker, customer will call back and cancel if it starts making ice. Ordered, ice maker to resolve issue. Quoted; ordrng 1 DA97-07365G (ICE MAKER ASSEMBLY)"

Near Wilshire Dr, Victoria, TX 77904
Adam H.

Adam H.

DISHWASHER WHIRLPOOL WDF520PADM7 "Inspection of unit comes back with error code 64 foot switch. Replace float switch and water inlet valve to resolve issue.; ordrng 1 W10195039 (switch,overfill) and 1 W10327250 (fill valve assy)"

Near Ellie Dr, Corpus Christi, TX 78418
Justin  R.

Justin R.

MW-HOOD COMBO WHIRLPOOL WMH75021HZ0 "Replaced interlock, and fuse. Tested to complete."

Near Juniper Grove, San Antonio, TX 78253
slockhart@appliancecareoftexas.com

slockhart@appliancecareoftexas.com

RANGE MAYTAG MER6600FZ2 Removed door replaced outer door and badge installed door tested all operations normal.

Near Rolling Stream, Converse, TX 78109
Tommy B.

Tommy B.

WASHER AMANA NTW4516FW3 Customer stated that the issue is the unit does not fill all the way when running a normal cycle. Owners manual indicates that the deep water wash cannot be used in the normal cycle. Reviewed use and care with customer and determined that there are no further issues at this time.

Near Sumack, Kerrville, TX 78028
Michael R.

Michael R.

RANGE MAYTAG MGR6600FZ1 "The display doesn’t come on at all, I asked the customer if the error code was F1E0, she said yes, it’s a control failure, also the the door to the oven wasn’t closing properly, the hinges are damaged as well as the oven knob, said it’s been this way since they bought it. Order parts to resolve issues.; ordrng 1 W11101439 (knob) and 1 W11204512 (CONTROL ) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"

Near E Commercial St, Victoria, TX 77901
Jesus C.

Jesus C.

DRYER WHIRLPOOL WED6620HC1 Installed new console. UI is working. No issues during testing. Tested to complete.

Near Coral Canyon, San Antonio, TX 78252
Jesus C.

Jesus C.

WASHER AMANA NTW4516FW3 Complaint is washer making thumping noises. Tested washer. Ran diagnostics test. Could not duplicate noise. Issue could be caused by overloading. Advised customer to monitor amount of clothing. Performed customer instruct on proper use and care procedures. Job complete.

Near Fairmeadows St, San Antonio, TX 78211
Colton B.

Colton B.

RANGE WHIRLPOOL KODC304ESS01 Issue is a noisy oven. Convection motor is making loud humming noise even when fan is not spinning. Ordering new convection motor assembly to resolve issue. Please see sticky for updated contact info.; schdld next appmnt for 5/7 THU !

Near Cedar Hill Rd, Little Rock, AR 72202
Richard G.

Richard G.

COOKTOP GAS KITCHENAID KCGS950ESS02 Replaced cooktop. Unit is good to go.

Near Sirius Grove, San Antonio, TX 78245
Colton B.

Colton B.

ICEMAKER KITCHENAID KUIX505ESS2 "Issue is no power to unit. Began to move unit out of cabinet and power came back on. This indicates a faulty drain pump. Ordering new drain pump and returning. Talked to WM, job will be covered under warranty. Returning Monday.; ordrng 1 1901A (DRAIN PUMP KIT)"

Near Johnson Ranch Rd, Little Rock, AR 72223

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