We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEB00
Near Victoria, TX 77901
Michael
Job Details: 11/09/2022
The customer said milk, orange juice, eggs, vegetables are freezing in the RC even if she lowers the temperature. The juice carton was completely solid. I tested the temperature, which was set on recommended setting, its between 36-38 degrees which is normal at this time. I went into diagnostics, everything is checking out, no error codes. The customer is insisting something is wrong, I went ahead and ordered the control and thermostat, rescheduled the customer ; ordrng 1 W11436574 (Control) and 1 W11438736 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Victoria, TX 77901
Michael
Job Details: 11/09/2022
Installed new outer hose, and tested the unit but then all the water came out from underneath.p when it drained I looked underneath and found the inner hose now has 2 holes in it. The customer said he really needs the appliance, I found one at a local appliance store the customer agreed to purchase. Installed the inner hose, tested the appliance, no longer leaking water and work normal ; schdld next appmnt for 11/14 MON !
We serviced a
AMANA RANGE
Model AER6303MFS1
Near Victoria, TX 77905
Michael
Job Details: 11/09/2022
Installed new inf-switch, plugged the appliance in and turned on the burner, the element and switch are working normal
We serviced a
AMANA MICROWAVE
Model AMV2307PFB07
Near Robstown, TX 78380
Adam
Job Details: 11/09/2022
Customer complaint of undercabinet light not working on microwave. Inspection of unit shows lightbulb has broken off at socket. Replace both socket and lightbulb tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Robstown, TX 78380
Adam
Job Details: 11/09/2022
Applying power back to refrigerator resulting compressor giving loud humming slate screeching sound. Will need to replace compressor to resolve issue. Ordering compressor in several components to resolve. Job will require sealed system technician as well as to count for time and labor.; ordrng 1 W11358352 (Compressor) and 1 W11504415 (Compressor parts) and 1 W11504431 (Compressor parts) and 1 W11506619 (Compressor parts)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78207
Jesus C.
Job Details: 11/09/2022
Replaced ice maker and heater. No further issues. Job complete.
We serviced a
UNKNOWN MW-HOOD COMBO
Model UMV1160CW08
Near San Antonio, TX 78201
Sebastian
Job Details: 11/09/2022
Replaced control unit testing good customer to monitor
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS02
Near Boerne, TX 78015
Sebastian
Job Details: 11/09/2022
Bottom fan is not kicking on whatsoever in diagnostics shows three error codes for the UI failing , explain to customer that we very well may get lucky and only need to UI provided customer worst case scenario for the time being so that they can decide whether or not they wanna go through with it they will also be contacting KitchenAid to see if they can get a courtesy repair authorization; ordrng 1 W11086141 (Console) and 1 W10801665 (Control) and 1 W11245567 (Blower) and 1 W11157221 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/09/2022
Tested unit. Found drain clogged with ice buildup. Cleared buildup. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Universal City, TX 78148
S
Job Details: 11/09/2022
Upon arrival customer stated units bottom ice maker was not functional. Attempted to jump ice maker and unit would not move indicating a faulty ice maker. Part is on b.o. ;
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Live Oak, TX 78233
S
Job Details: 11/09/2022
Upon arrival replaced faulty drain pump and ui. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Terrell Hills, TX 78209
Garry
Job Details: 11/09/2022
Called customer to inform of emergent need to reschedule todays service appointment. Confirmed for morning of Wednesday, Nov 16, between hours of 8am & 10am. ; schdld next appmnt for 11/16 WED 8-10
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Boerne, TX 78015
Sebastian
Job Details: 11/09/2022
Install the icemaker kit assembly found that the tubing needed to be changed the icemaker is now a newer style and the board needed to be changed out everything else on the icemaker looks good to go when ahead and added silicone to the container it further issues continue will call Samsung and verify kid was putting correctly to then condemn
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS04
Near Floresville, TX 78114
Daniel
Job Details: 11/09/2022
Customer reported doors un even. Properly adjusted fridge door to the same height as freezer door. Doors are now properly aligned. Checked for gaps found none. Added tie wire to water line. Unit functioning as designed. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near San Antonio, TX 78245
Chris S.
Job Details: 11/09/2022
Customer wants me to show up with part before coming out since already was out there till customer can we schedule appointment for Tuesday of next week customers OK with that.; ordrng 1 W11498831 (Door seal)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near Boerne, TX 78006
Sebastian
Job Details: 11/09/2022
Verified good resistance on the probe control seems to be not needed after changing you I am not getting a miscommunication error code being that thats a core part not going to change it out unless we know for sure that its failing customer to monitor unit good to go
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78217
S
Job Details: 11/09/2022
Upon arrival switched out faulty damper with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/09/2022
Ice maker fill tube was frozen. Cleared blockage. No further issues. Job complete.
We serviced a
KITCHEN AID RANGE
Model KSGG700ESS3
Near Floresville, TX 78114
Daniel
Job Details: 11/09/2022
Returned with parts to complete repairs. Installed proper lp orifices for bake and broil. Tested unit. Flames are now proper height when baking and broiling and unit is getting to proper desired temperature in preheat. Unit now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near La Vernia, TX 78121
Daniel
Job Details: 11/09/2022
Returned with part needed. Installed new led supply and plugged in unit. All lights turned on for about 7 seconds and then the whole unit powered off and would not power back on at all. Re installed original led supply and luckily the compressor kicked back on with the original led supply. Tried replacing freezer led module but it made no difference. Called techline and techline had me re install the new led supply and do some checks. We found that perhaps the power supply wasnt able to properly process the amount of voltage coming from the new led supply. Tech line stated for me to order a new led supply and the unit power supply. Ordering both parts. Will return when OTL authorization gets approved Sr 7734902697; rqstng P&A on 1 W10830278 (Power supply) and 1 W10830288 (Led power supply), states that autho needed
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near Boerne, TX 78006
Sebastian
Job Details: 11/09/2022
Replace the melted terminal block along with the transformer and added power cord tested unit working as it should
We serviced a
JENNAIR RANGE
Model JDRP436WP03
Near San Antonio, TX 78229
Garry
Job Details: 11/09/2022
Called customer to inform of emergent need to reschedule todays service appointment. Confirmed for afternoon of Friday Nov 11 between hours of 3pm & 5pm. ; schdld next appmnt for 11/11 FRI 3-5
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Boerne, TX 78006
Sebastian
Job Details: 11/09/2022
Who is loaded with ice but not engaging on its own was able to make the icemaker work manually went ahead and replaced icemaker icemaker did cycle correctly did notice that the old my icemaker was installed in kind of an odd way which lead to ice buildup was able to make correction if further issues continue customer to give us a call back
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78259
S
Job Details: 11/09/2022
Upon arrival customer stated the house was struck by lightning causing the unit to not turn back on. Verified that the harness had grounded out. Ordering 1. Main harness to resolve issue. part is oos. ; ordrng 1 W11561436 (Main harness)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/09/2022
Tested unit. No bake. Good power to igniter. Valve is good. Igniter that was ordered was bad. Will order new igniter. ; ordrng 1 W11176454 (Igniter)
We serviced a
FRGIDAIRE REFRIGERATOR
Model FFHB2750TS6
Near San Antonio, TX 78261
Jim G.
Job Details: 11/09/2022
Rescheduled with customer approval. ; O-emld tckt
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519CS1
Near Boerne, TX 78006
Chris S.
Job Details: 11/09/2022
Customer stated that microwave is making a very loud buzzing noise in arcing and not warming up food.Called tech line spoke with Travis found issue to be magnetron transformer and capacitor. SR 7735014907 safety SR 7734971123; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg)
We serviced a
SAMSUNG REFRIGERATOR
Model RF42871HARS
Near San Antonio, TX 78260
Jim G.
Job Details: 11/09/2022
Rescheduled with customer approval. ; saved tckt
Near San Antonio, TX 78259
S
Job Details: 11/09/2022
Upon arrival removed unit from wall. Cleaned ventilation. Reassemble unit and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near San Antonio, TX 78260
Jim G.
Job Details: 11/09/2022
Rescheduled with customer approval. ; saved tckt
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3430BS00
Near San Antonio, TX 78260
Jim G.
Job Details: 11/09/2022
Rescheduled with customer approval. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78201
Garry
Job Details: 11/09/2022
Called customer to inform of emergent need to reschedule todays service appointment. Confirmed for afternoon of Friday Nov 11 between hours of 2pm & 4pm. . ; schdld next appmnt for 11/11 FRI 2-4
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW00
Near San Antonio, TX 78214
Daniel
Job Details: 11/09/2022
Customer stated he hasnt had any issues with unit in over a year but wanted me to take a look at unit since his warranty was running out. Found no issues with unit. Evaporator was not frozen over. All foods freezing as they should. Unit is at proper temperature. Let customer know that all looks good and that I found no issues. Added tie wire to thermistor. Unit functioning as designed.; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78251
Garry
Job Details: 11/09/2022
Called customer to inform of emergent need to reschedule todays service appointment. Confirmed for afternoon of Friday Nov 11 between hours of 12pm & 2pm. ; schdld next appmnt for 11/11 FRI 12-2
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DS02
Near Spring Branch, TX 78070
Zachary
Job Details: 11/09/2022
Replaced console, tested and unit reached 250 degrees on both ovens no problem. No other issues or error codes found. Double oven is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78242
Daniel
Job Details: 11/09/2022
Customer reported unit not functioning at all. Upon arrival found that belt was completely off of wheel and pulley under unit. Added new belt and made sure that nut on wheel was tight. Tested unit and unit now starts up as it should. All components functioning properly. Unit now functioning as designed.; used 1 W11239857 (BELT) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR/AA
Near San Antonio, TX 78224
Daniel
Job Details: 11/09/2022
Customer reported unit not cooling at all. Upon arrival found unit unplugged. Called Samsung tech support and they had me put the unit in diagnostic mode and check for error codes. We found none. We manually turned compressor on and it successfully powered on. Tech support stated for me to stick around for about 20 minutes and that if unit did not get any type of cool or frost pattern on evaporator that the issue would be sealed system related. Let unit run for about 20 minutes without any cool. Called assurant to have issue reported and to let them know a Samsung sealed system tech would be needed since the sealed system is still covered under Samsung warranty. Assurant documented issue and stated for me to let customer know to call back in so they can schedule them an appointment with a Samsung sealed system tech. Relayed all info to customer. Customer will be calling into assurant
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR
Near San Antonio, TX 78254
Garry
Job Details: 11/09/2022
Called customer to inform of emergent need to reschedule todays service appointment. Confirmed for morning of Friday Nov 11 between hours of 11am & 1am. ; schdld next appmnt for 11/11 FRI 11-1
We serviced a
AMANA WASHER
Model NFW5800HW3
Near Helotes, TX 78023
Sebastian
Job Details: 11/09/2022
Changed out the pressure switch this actually resolve the error code but now we are still getting the power failure up at the UI randomly both controls have been changed out ordering the harness and both controls again just in case one of those was defective; ordrng 1 W11449075 (Harness) and 1 W11550652 (Control) and 1 W11325578 (Ui)
We serviced a
LG REFRIGERATOR
Model LFX28977SW/00
Near San Antonio, TX 78231
Jim G.
Job Details: 11/09/2022
Rescheduled. Left vm. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78253
Sebastian
Job Details: 11/09/2022
Unit diagnosed as having a bad compressor went ahead and purge the unit of all r600 remove compressor installed a new dryer and the new compressor pressure tested whole system with nitrogen at 100 pounds held pressure for five minutes and also pass bubble leak check. Ran vacuum on the unit unit held vacuum for 10 minutes charged up unit with 68 g of r600. Loaded icemaker with water
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78253
Garry
Job Details: 11/09/2022
Rescheduling for morning of Friday, Nov 11, between hours of 11am & 1pm. ; schdld next appmnt for 11/11 FRI 11-1
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ07
Near Boerne, TX 78006
Chris S.
Job Details: 11/09/2022
Customer stated that microwave fan and bottom light were not working found it should be control board. Replaced control board tested unit everything working as designed no further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near San Antonio, TX 78218
Sebastian
Job Details: 11/08/2022
Replace compressor and added the dryer double checked unit with nitrogen for leaks could not identify any leaks unit was holding pressure unit also held a vacuum charged up unit customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/08/2022
Tested unit. Not cycling ice maker. Found lower harness on freezer door pinched. Needs new freezer door. ; rqstng P&A on 1 LW11038917 (Door)
We serviced a
MAYTAG DRYER
Model MED7230HW
Near San Antonio, TX 78255
Jim G.
Job Details: 11/08/2022
Rescheduled with customer approval. ; schdld next appmnt for 11/11 FRI PM
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Converse, TX 78109
S
Job Details: 11/08/2022
Upon arrival went to replace control and saw that I was sent a control for a dishwasher. Ordering 1 W11552018 control board to resolve final issue. Contacted tech line and verified that the control had no power to the socket. Kurt-7735005215; ordrng 1 W11552018 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/08/2022
Tested unit. Not cycling ice maker. Found lower harness on freezer door pinched. Needs new freezer door. ; rqstng P&A on 1 LW11037733 (Door), states that autho needed
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS356ESS00
Near Spring Branch, TX 78070
Zachary
Job Details: 11/08/2022
Checked cooktop, issue is too high of flame and the variance of flame height is little to none. Found regulator cap was set to natural gas. Turned it to LP and tested. No other issues or errors found. Cooktop is now working as designed.
We serviced a
MAYTAG WASHER
Model MVWB765FW20
Near Saint Hedwig, TX 78152
Daniel
Job Details: 11/08/2022
Customer reported unit shaking excessively and making excessive noise. Upon arrival found bouncy suspension. Replaced suspension and suspension is now firm. Tested unit but the gearcase still made excessive/irregular noise. Looked like gearcase is leaking a little bit of oil as well. Ordering gearcase, rotar, clutch assembly, stator, and slider. Will return when parts are available to finish repairs. ; ordrng 1 W11393685 (Gearcase) and 1 W11260238 (Rotar) and 1 W10754448 (Clutch assembly) and 1 W11195971 (Stator) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1O
Near Adkins, TX 78101
Daniel
Job Details: 11/08/2022
Customer reported unit leaking water when spinning. Upon arrival found no error codes. Found that suspension was severely worn out and that the drum was almost rubbing against the lid. When inspecting under unit found gearcase severely leaking oil. Tested unit and unit shook excessively when spinning but I did not see any leaking. My guess is that the water is leaking out of the top since the suspension is so bad. Ordering suspension, gearcase, cam, actuator, and belt. Will return with parts to finish repair. ; ordrng 1 W11217817 (Suspension) and 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Von Ormy, TX 78073
Daniel
Job Details: 11/08/2022
Customer reported unit not cooling properly. Upon arrival found frozen evaporator. Found that thermistor was in the wrong placement and was on top of rubber and not directly on the piping. Thoroughly defrosted evaporator and installed new thermistor in the correct placement. Unit functioning as designed. Let customer know that fridge should reach proper temperature within 24 hours. Customer should no longer have any issues with evaporator freezing over. ; used 1 WPW10384183 (THERMISTOR) from stock
We serviced a
LG REFRIGERATOR
Model LMXS30796S
Near Comfort, TX 78013
Drew
Job Details: 11/08/2022
Unable to find any schematics or diagrams for the unit wanted to be upfront with customer, without test mode there would be limited info to go off of to fix the unit. Per assurant wed be unable to service compressors and controls due to special tool needed and info to reprogram control that only certified lg techs have. Customer was pretty sure it was a compressor issue. Advised customer of issue and of us being unable to possibly fix unit due to us not being a lg certified company with lg tech line available. She became irate due to waiting for 2 weeks. Explained to customer the info I was told. She became more irate demand we get there now. Explained shed have to calm down. She refused and continued to be irate and belittle tech. At that point I advised unfortunately wed have to place her on the dns list due to her being irate and unable to calm down. Reached out to csrs.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Antonio, TX 78245
Chris S.
Job Details: 11/08/2022
Customer wants reschedule for Thursday.; schdld next appmnt for 11/10 THU !
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near San Antonio, TX 78073
Daniel
Job Details: 11/08/2022
Upon arrival found unit out of warranty. Customer stated he was told that unit was under 1 year warranty and that he had purchased unit as is form a liquidation surplus appliance store. Customer was told that unit had been refurbished. Found the goods issue date to be in 2011 so there is no possible way the unit could be in the 1 year manufactures warranty. Let customer know I could work on unit but I would have to charge service call, parts, and labor. Customer stated he will reach out to the place from where he purchased unit.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78251
Garry
Job Details: 11/08/2022
Customer complaint of burning smell from washer during wash cycle. Inspected machine and found foreign matter between basket and tub. Felt abnormal resistance while rotating basket manually. Found disintegrated drive belt under machine. Capacitor was also out of spec. Diagnosing as Gearcase failure leading to damaged drive belt clutch pulley and shifter. Ordering Drive Belt (W11239857), Splutch Kit (W10721967), Capacitor(W11395618), Shifter(W10913953), Gearcase Assembly(W11449840); ordrng 1 W11239857 (Drive Belt) and 1 W10721967 (Splutch Kit) and 1 W11395618 (Capacitor) and 1 W10913953 (Shifter), used 1 W11449840 (Gearcase Assembly) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2O
Near San Antonio, TX 78242
Daniel
Job Details: 11/08/2022
Customer reported unit not rinsing and spinning at end of cycle. Upon arrival found error code F1E2 which is motor control fault. Replaced capacitor and called techline. Unit successfully completed diagnostic cycle and did not throw the error code. Techline had me test unit in normal cycle and stated if unit spins then it should be good with the capacitor change. Unit spun properly in normal cycle. Techline stated the capacitor was the issue. Unit now functioning as designed. Customer should no longer have any issues with unit not rinsing and spinning. Sr 7735001582; ordrng 1 W11399433 (Control) and 1 W11545744 (Lower harness)
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFSS2312TP4
Near Spring Branch, TX 78070
Zachary
Job Details: 11/08/2022
Checked refrigerator, issue is not cooling. Found compressor cycling on and cutting off after about 5 seconds. Checked compressor cavity and found condenser fan not attached properly and was stuck against the condenser. Installed a different start device to eliminate that as an issue. Compressor is seized up. Called Assurant to get claim transferred to Frigidaire since factory SS warranty still applies. Spoke with Juan. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/08/2022
Tested unit. No water. Found bad housing. Ordering new housing. ; rqstng P&A on 1 W11172791 (Housing)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78249
Sebastian
Job Details: 11/08/2022
Replaced the basket and suspension tested unit found that the basket is definitely consistent all the way around the tub not showing to be out of round and spinning much better customer to monitor
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 11/08/2022
Unit is very inconsistent when it comes to kicking on the compressor put on a known good starting device and it is still replicating the same issue of buzzing and not starting. compressor is extremely hot and kicks on only once out of about five tries unit is cold out to time but being that the compressor wont kick on consistently due to weight appearing to be locked out replacing compressor to resolve issue; ordrng 1 W11574734 (Kit compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near San Antonio, TX 78248
Jim G.
Job Details: 11/08/2022
Rescheduled due to tech illness. Left voicemail. ; schdld next appmnt for 11/11 FRI !
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78260
Jim G.
Job Details: 11/08/2022
Rescheduled via voicemail due to tech illness. ; schdld next appmnt for 11/11 FRI !
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430DS02
Near San Antonio, TX 78258
Jim G.
Job Details: 11/08/2022
Rescheduled with customer approvals. Left voicemail. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/08/2022
#5960. Complaint is not filling with water and noise during use. Tested unit. Found noise issue coming from motor and pulleys. Will replace motor splutch and belt. Could not duplicate any water issues during testing. Will test again next visit. ; rqstng P&A on 1 W11026785 (Motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near San Antonio, TX 78242
Daniel
Job Details: 11/08/2022
Returned with part needed to repair. Installed new control. Unit now powers on properly and I was able to test. Unit successfully completed diagnostic cycle and all components functioning as they should. Unit now functioning as designed.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model n/a
Near Boerne, TX 78015
Sebastian
Job Details: 11/08/2022
Found that the oven is showing user interface error code the controls to repair this issue or discontinued went ahead and gave customer dimensions directly off of the install manual so that they may find a replacement that should pop in With ease
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78259
Jim G.
Job Details: 11/08/2022
Rescheduled with customer approval. Also left voicemail. ; saved tckt
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS20
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/08/2022
Inner door glass broken. Door springs not holding door in place. Will need to replace glass and springs. Springs are out of stock. Will repair glass then order springs next visit. ; ordrng 1 WPW10618107 (Glass)
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/08/2022
Tested unit. Noise during use. Found blower wheel detached from shaft. Secured wheel. No further issues. Job complete.
We serviced a
KITCHENAID VENTHOODS
Model KVUB606DSS2
Near Castroville, TX 78009
Jesus C.
Job Details: 11/08/2022
Tested unit. Found bad blower wheel on motor. Replac3d motor. N9 issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Spring Branch, TX 78070
Zachary
Job Details: 11/08/2022
Checked washer, customer concern is that the add detergent never goes off even when full. Could not replicate issue. Replaced detergent sensor on bottom of drawer. Removed new sensor from whole drawer and swapped it out with the old one. Then replaced main control board as well. Calibrated and tested washer. Also, tested on the consumer side. No other issues or error codes found. Washer is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Cibolo, TX 78108
S
Job Details: 11/08/2022
Upon arrival customer stated unit stopped making ice the first day the ice maker was replaced. Contacted tech line and we ran through diagnostics. Verified a faulty fan motor. Ordering 1 W10846539 fan motor to resolve issue. DeAndrew-sr-7735002326; ordrng 1 W10846539 (Fan motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Garry
Job Details: 11/08/2022
Customer complaint of Dishwasher User Interface not responding. Confirmed power to unit and checked voltage at molex connector into User Interface. Voltage checked good and confirmed no error codes. OLED display showing signs of deterioration. Ordering UI Housing Assembly (W11368911) to address issue. ; rqstng P&A on 1 W11368911 (UI Housing Assembly)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78245
Chris S.
Job Details: 11/08/2022
Replace lid tested unit everything working properly no further issues at this point
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78254
Garry
Job Details: 11/08/2022
Customer complaint of Console not responding to touch inputs after recent power failure. Customer unavailable to host technicians for todays service appointment because preparing for vacation. Ordering Console (W11296171) to address issue Part shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11296171 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78254
Garry
Job Details: 11/08/2022
Customer complaint of upper Spray Arm falling off during operation. Found hairline crack in mounting assembly of Spray Arm. Ordering Manifold (W11607104) & Spray Arm (WPW10498900) to address issue. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11607104 (Manifold), ordrng 1 WPW10498900 (Spray Arm)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Helotes, TX 78023
Garry
Job Details: 11/08/2022
As per Technical Service Pointer W11540964, existing element with brass bushings replaced by Element (W11537778) with stainless bushings. Tested unit and found no leaks. Heater drawing appropriate current and heating properly. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Helotes, TX 78023
Garry
Job Details: 11/08/2022
Customer complaint of Washer not draining. Arrived to find F0E7 (Loaded During Clean) error code in Diagnostics. Proceeded to inspect wire harness at drain pump for opens of any kind. No damage or opens found, harness checking good. Observed successful completion of diagnostic cycle. No functional failures at this time. Advised customer to best practices regarding cycle selection and routine cleaning. Job complete. Unit is good to go.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Kerrville, TX 78028
Drew
Job Details: 11/08/2022
Upon arrival stated same issue was happening. Unable to call tech line due to service issues even on WiFi. Ordering harness as that seemed to be a issue last call. ; ordrng 1 W11126268 (harns-pump)
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEASG/AA
Near Schertz, TX 78154
S
Job Details: 11/08/2022
Upon arrival replaced faulty fridge door with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Natalia, TX 78059
Jesus C.
Job Details: 11/08/2022
Installed new control. Unit still completely frosted over with ice buildup. Customer will have to defrost unit for 6+ hours until unit is defrosted completely. Once unit is defrosted customer can power on unit. Unit will take 24 hours to cool completely. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HWH0
Near Kerrville, TX 78028
Drew
Job Details: 11/08/2022
Upon arrival found heater to turn on and off intermittently. Found heater to be working but having control issues. Ordering control and dispenser.; ordrng 1 W11305303 (cntrl-elec) and 1 W10861000 (detergent dispenser)
We serviced a
LG REFRIGERATOR
Model LFXS24623S/01
Near Kerrville, TX 78028
Sebastian
Job Details: 11/08/2022
Confirmed with assurance that both unit compressors are covered under the LG Sealed System we do not have the special diagnostic tools to reflash the control to do a proper job and being not certified we would avoid the LG warranty that is still on both units. Spoke with Sharon directly customer to call insurance as well to get Sealed System tech from lg out. Assurant is also claiming that noisy compressors would not be covered this is something the customer is going to have to deal with as well
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near San Antonio, TX 78259
Jim G.
Job Details: 11/08/2022
Left voicemail. Rescheduled due to tech illness. ; schdld next appmnt for 11/11 FRI AM
We serviced a
LG REFRIGERATOR
Model LFXS24623S
Near Kerrville, TX 78028
Sebastian
Job Details: 11/08/2022
Confirmed with assurance that both unit compressors are covered under the LG Sealed System we do not have the special diagnostic tools to reflash the control to do a proper job and being not certified we would avoid the LG warranty that is still on both units. Spoke with Sharon directly customer to call insurance as well to get Sealed System tech from lg out. Assurant is also claiming that noisy compressors would not be covered this is something the customer is going to have to deal with as well
We serviced a
JENN-AIR REFRIGERATOR
Model JS42NXFXDE01
Near Boerne, TX 78006
Sebastian
Job Details: 11/08/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near San Antonio, TX 78247
Jim G.
Job Details: 11/08/2022
Rescheduled due to tech illness. ; schdld next appmnt for 11/11 FRI AM
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
S
Job Details: 11/08/2022
Upon arrival customer stated units right rear burner would not turn on. Verified issue to be that the connection to the spark diode was not connected. Reconnected spark diode harness and strapped down with a wp8567668 wire tie to secure connection. Tested unit and unit functions as designed. No further issues at this point. ; used 1 wp8567668 (Wire tie) from stock
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Kerrville, TX 78028
Drew
Job Details: 11/08/2022
Upon arrival found unit not heating properly. Replaced mag and capacitor. Verified heating was working, no further issues at this point
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kerrville, TX 78028
Drew
Job Details: 11/08/2022
Upon arrival received error code F8e1. Called tech line and spoke with Chris Sr and received Sr 7735001617. Was told to replace valve. Replaced valve and resolved issues. Per tech line have customer run a few loads to verify issues were resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Bulverde, TX 78163
Zachary
Job Details: 11/08/2022
Checked orifices and corrected. Issue ended up being regulator was not switched to Liquid Propane. Tested and cooktop is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near San Antonio, TX 78260
Zachary
Job Details: 11/08/2022
Checked washer, issue is not washing on upper racks. Found error codes F8E2- Inlet Water: Fill Valve Electrical ProblemFAE2- Vent Wax Motor Electrical Problem. Bottom spray arm sprays a little water but not even ought to spin pray arm. You can hear wash motor going but weak. Needs new sump and motor assembly. Had one prescreened but it is damaged. Reordering and returning as follows. Trying for Thursday because our inventory shows there is one at the warehouse. If it is not available I let customer know it might be Monday or Tuesday for us coming back out.; ordrng 1 W11416362 (Sump&motor)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Comfort, TX 78013
Drew
Job Details: 11/08/2022
Upon arrival replaced 2 modules and lights started working. No further issues at this point
We serviced a
SAMSUNG WASHER
Model WV55M9600AW/A5
Near San Antonio, TX 78261
Zachary
Job Details: 11/08/2022
Checked washer, issue is not advancing to wash. Tested and unit would not go past start up drain cycle. Checked drain pump catch and found it to be completely clogged holding a bunch of water from draining. Put filter back in and washer is now working as designed.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near San Antonio, TX 78247
Jim G.
Job Details: 11/08/2022
The call and went to voicemail and the box was full. Rescheduling for Friday. Tech is ill. ; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241SR/AA
Near Boerne, TX 78006
Drew
Job Details: 11/08/2022
As discussed with customer since he has additional leak this part is not needed but the whole assembly which I ordered on the other open ticket. Closing this ticket out and will resolve all issues with the case filter assembly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78249
Garry
Job Details: 11/08/2022
Customer complaint of Slow ice production. Cabinet temperatures in spec, fans working as designed, water flow through door dispenser in spec, ice maker rotated through harvest cycle and returned to home and filled. Tested amp draw of the compressor, and got .76 AAC. This measurement also in-spec. Diagnosing as failure of ice maker thermistor and replaced ice maker(W11546935) to address issue. Tested ice maker and found operation normal. Job complete. Unit is good to go. No further issues at this time.(SR# 7735001742 Rich)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Garden Ridge, TX 78266
Zachary
Job Details: 11/08/2022
Checked refrigerator, customer was unable to remove water filter to replace. Was able to remove filter and showed customer how to swap filters out and reset filter alarm. Customer had amazon filter not one drop. Advised to use one drop going forward. Other issue is gap where icemaker housing sits and small amount of ice clumping. Used silicone to fill gap that potentially might be letting warmer air into ice chamber. Other issue was left door not staying open. Adjusted feet, resolving issue. Found no other issues or errors. Refrigerator is now working as designed.; used 1 WP8201711 (Adhesive) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near San Antonio, TX 78230
Garry
Job Details: 11/08/2022
Customer complaint of washer lid locked and machine not draining. Replaced Lower Harness (W11568984) & Drain Pump (W11396717) to address issues. Reassembled unit and observed successful completion of Diagnostic Cycle. No leaks. Job complete, unit is good to go. No further issues at this time.