We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Corpus Christi, TX 78415
Michael
Job Details: 09/08/2022
The dispenser has good water pressure but it stops while its filling and you have to release and push the paddle again and again until you fill the glass. I tried to calibrate the water volume and its doing the same thing. I called and spoke with DH and explained what was going on, said to try the measured fill, if its not activating its probably the UI. Tried it, not activating.Ordered the UI and switch just in case, rescheduled the customer ; ordrng 1 W11330971 (Control) and 1 W11087492 (Switch)
We serviced a
WHIRLPOOL DISPOSAL
Model n/a
Near Corpus Christi, TX 78415
Michael
Job Details: 09/08/2022
This is not a whirlpool product. Doesnt want to pay for the SCF
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Corpus Christi, TX 78414
John L.
Job Details: 09/08/2022
Inspected unit, no power. Outlet has proper voltage. Tested for voltage at rear of unit, none found. Tested cord for continuity, no continuity. Will need to replace harness to resolve.; ordrng 1 W11454744 (Power harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Corpus Christi, TX 78418
John L.
Job Details: 09/08/2022
Checked pressures on unit, -20 low, 0 high. Powered down unit and checked normalized pressures, pressure remained same. No change. Gave a 120psi nitrogen charge to unit and checked for leaks using UV and bubble solution on welded joints and evaporator. No dye or leaks found with bubble solution. Checked on nitrogen pressure, it has dropped by 2 psi in 15 minutes. Called Techline and spoke with Scott, gave all information acquired from past and today. #7734539813
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Corpus Christi, TX 78410
John L.
Job Details: 09/07/2022
Inspected unit, found multiple errors. Long Fill, lid lock, off balance, and stuck UI. Checked suspension, suspension has play and bounce. Will need to replace. Checked valves, cold side slow to dispense. Replace to resolve. Lock seem to stop working at random times and certain buttons on UI reading multiple taps. Replace components to resolve.; rqstng P&A on 1 W11114670 (console) and 1 W11096285 (housing) and 1 W11226784 (suspension) and 1 W10787878 (latch)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78410
John L.
Job Details: 09/07/2022
Inspected unit, pulled no codes. Recalibrated unit, and tested in normal wash cycle. Unit has no issue filling to proper levels. Same test on bulky, to test for fill level at wash cycle. Cycle preformed as designed, unable to find any issue. Tested a wash cycle with items, unit did not preform correctly. Possible control issue replace to resolve.; ordrng 1 W11101488 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Robstown, TX 78380
John L.
Job Details: 09/07/2022
Inspected unit, upon inspection unit looks to have been damaged during delivery process. Control panel badly damaged, front panel is smashed, body panel has dance on side and a few Bracket broken or band and Will need to be replaced to resolve issues on this unit.; ordrng 1 W10460919 (top) and 1 W11255768 (bracket) and 1 W10208198 (bracket) and 1 W11384513 (Console) and 1 WPW10208382 (bracket) and 1 W11491749 (Panel) and 1 W11315726 (panel)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB06
Near Corpus Christi, TX 78410
Adam
Job Details: 09/07/2022
Installed harness and thermistor tested unit issue Resolved
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Mathis, TX 78368
Adam
Job Details: 09/07/2022
Customer states unit was cooling for about a day and then started to fail almost immediately. Again inspection of unit showing thermostats and fans are working as Intended. Job will require a sealed system technician. Trouble also required to count;
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Mathis, TX 78368
Adam
Job Details: 09/07/2022
Customer complaint of unit no longer drying dishes. Inspection of unit shows error code Door stuck closed. Running unit to diagnostic shows all functions are working as designed. Its important to note however that customer is on well water and was not using drying agent. Adjusted amount of drying agent to use during cycle as well as refilling reservoir with instruction on how to properly use. Issue resolved
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ0
Near Victoria, TX 77904
Michael
Job Details: 09/07/2022
There was water leaking from the ceiling on the top right where the the filter is. I removed the top panel and it was holding water, the reservoir is in good condenser, I found the line on the right side was not pushed in all the way, pushed it in and dried everything up. Dispensed water while I had it opened, no water is leaking from any of the water lines or reservoir, the appliance is working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Victoria, TX 77904
Michael
Job Details: 09/07/2022
The customer said it wont drain. F6E4 float switch opened, tested the drain pump, it activated and drained the water, its working normal. No obstruction at the float, or the drain hose, the switch is good, ran diagnostics, it comes with no issues or error codes, at this time the drain pump and appliance are working normal. If the customer calls back with the same issue, please order the control W10906426 and the float switch WPW10195039
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Victoria, TX 77904
Michael
Job Details: 09/07/2022
The customer said there is a burnt smell inside the dishwasher, found the screen to that goes on top of the motor assembly where the filter is, fell off into the heater and melted the edge off. Nothing was stuck to the heater, removed the hard plastic melted pieces and ran diagnostics, completed with no issues or error codes, the motor and heater are working normal. , no burning smell. The screen needs to be replaced, ordered the part and rescheduled the customer ; ordrng 1 WPW10463906 (Screen)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Victoria, TX 77901
Michael
Job Details: 09/07/2022
Installed new front left dispenser, calibrated and performed a diagnostics diagnostics test, completed with no issues or error codes, no visual leaks. I ran a quick wash cycle to confirm no water leaks, Im not seeing any water leaks. At this time the appliance is working normal
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS01
Near Victoria, TX 77904
Michael
Job Details: 09/07/2022
The appliance isnt making ice, I turned the appliance on and allowing it to go through the process for 10 minutes, it didnt make a sheet of ice. The compressor and condenser fan sound normal are working normal but its not blowing cold air, amps leveled off at 3.72 amps, pumps are working normal, this is a sealed system issue. Ordered the compressor and drier, please reschedule with a sealed system technician ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Victoria, TX 77904
Michael
Job Details: 09/07/2022
The speaker isnt working for the cycle signal. Attempted to install new facia but it was damaged, put the old one back in place and plugged the appliance in. At this time thesound is now working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Corpus Christi, TX 78415
John L.
Job Details: 09/07/2022
Inspected unit, found slides not allowing door to freezer to shut. Slides are stiff and does not allow for door to shut.; ordrng 1 W11314510 (Harness) and 1 W10397636 (slide) and 1 W10397635 (slide)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/07/2022
Model Number: WDF331PAHS1 Serial Number: FB2594633 Third Party. Our customers counter top brackets are missing as well as the shield tub sound. This unit cannot be installed correctly and the sound is louder than the design plan for this unit. This was a botched JB Hunt installation. Parts ordered.; ordrng 2 WP8269145 (Bracket)s and 1 W10896113 (Shield Tub Sound)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304DPA0
Near San Antonio, TX 78209
Sebastian
Job Details: 09/07/2022
Insulation caught in the spring. removed from unit functioning as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78250
Richard G.
Job Details: 09/07/2022
Called techline and spoke with Scott, previous tech notes say the main control was ordered, but could find nothing showing it was ever installed. states to replace the main control board.SR# 7733584205; ordrng 1 W11566851 (Control)
We serviced a
SAMSUNG WASHER
Model WA45M7050AW/A4
Near San Antonio, TX 78253
Richard G.
Job Details: 09/07/2022
Customer complaint is that the unit isnt finishing loads and gives error 4C. Ordering controls, valves, pressure sensor, and harness to resolve.; rqstng P&A on 1 DC97-15459H (Water valves) and 1 DC96-01703C (Pressure sensor) and 1 DC92-01623G (PCB assembly) and 1 DC97-19576U (Control panel assy) and 1 DC93-00666A (Harness)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SR/AA
Near San Antonio, TX 78252
Richard G.
Job Details: 09/07/2022
Customer complaint is that the unit made a loud buzzing sound and stopped cooling. Opened back panel and found evidence of roach damage. Informed customer that this would not be covered by warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78245
Richard G.
Job Details: 09/07/2022
Customer complaint is that the unit is not dispensing crushed ice. Verified issue. Found issue with motor. Ordering motor, coupling, shaft, spring, and washer.; ordrng 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W10852956 (Spring) and 1 WP2305382 (Washer) and 1 W11202789 (Motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near San Antonio, TX 78253
Chris S.
Job Details: 09/07/2022
Customer still washer was making that noise found it to be Cam drive, belt and actuator. Ordering parts to fix issue.; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W10815026 (actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near San Antonio, TX 78251
Chris S.
Job Details: 09/07/2022
Customer stated that when washer going to spin water would start leaking from the bottom. Found a wash it was pushed all the way back and was pushing on drain hose and water was coming out of drain hose fix drain hose tested unit everything working as designed no further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 09/07/2022
I was not feeding 14 V DC to UI. Still not kicking on replaced UI as well unit now operating as it should
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/07/2022
Tested unit. Not draining. Found harness for drain assembly damaged. Repaired wiring. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78250
Sebastian
Job Details: 09/07/2022
Found door switch un plug make correction good to go
We serviced a
LG WASHER
Model WT5070CW
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/07/2022
Customer stated unit making a squeaking during spinning after fill. Replicated the issue, issue is coming from clutch assembly/gearcase. The bearings are wearing down. Customer wants to hold off on repair advised writing up estimate.; rqstng P&A on 1 AEN7313403 (Housing clutch assembly)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Chris S.
Job Details: 09/07/2022
Customer stated that when using oven or cooktop range lose complete power until it cools down and then turns back on ordering control board and harness to fix issue. Control board is out of stock.; ordrng 1 W11558182 (Control board) and 1 W10914403 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78253
Chris S.
Job Details: 09/07/2022
Customer stated that icemaker was not working and refrigerator was not cooling properly. Found issue to be faulty thermistor need to order evaporator harness. Also ordering start device control board and icemaker. Harness is out of stock.; ordrng 1 W11546935 (Icemaker) and 1 W11581973 (Evap harness) and 1 W11547180 (Start device) and 1 W11558182 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78254
Sebastian
Job Details: 09/07/2022
Customer unaware of service fee closing out
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Universal City, TX 78148
Shawn W.
Job Details: 09/07/2022
I replaced the microwave door with assistance from Anthony, Senior Tech at Whirlpool SR#7734536525. The unit now functions as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near San Antonio, TX 78266
Shawn W.
Job Details: 09/07/2022
2362129 (888) 751-4086 Samsung Tec Line 2. I installed the new control board and the display started an alarm Op Ch. I contacted Samsung Tech Line. Communication error between control and UI. Im sending back the part as defective. I reinstalled the old control so the refrigerator will work in the meantime. Im ordering 2 as a contingency. Ill send back one. ; ordrng 1 DA94-02679B (ASSY PCB EEPROM;0X01,AW2-14,DA92-00593H)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Converse, TX 78109
S
Job Details: 09/07/2022
Upon arrival replaced water valve on unit. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Converse, TX 78109
S
Job Details: 09/07/2022
Upon arrival customer stated unit would leak at the bottom when the water would dispense. Verified issue and ordering 1 W10403778 dispenser tube, W11533098 water tube, and fittings to resolve issue. ; ordrng 2 WPW10277958 (Fitting)s and 2 W10271543 (Fitting)s and 1 W10403778 (Dispenser tube) and 1 W11533098 (Water tube)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/07/2022
Our customer has had the left front burner start to not ignite again shortly after my last visit. I will be replacing everything involved with the left front burner. I tried filing it down again but it would not ignite. The electrode is sparking and has good coverage. All parts ordered.; ordrng 1 WPW10515455 (Burner left front) and 1 WPW10183368 (Cap kit) and 1 W11028738 (Assembly tubing left front)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/07/2022
Confirmed unit needed new heater assembly per service pointer/ special project. Replaced heater assembly to resolve the issue. Unit testing good. No further issues at this point. Unit had not began leaking yet.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near San Antonio, TX 78225
Jesus C.
Job Details: 09/07/2022
Installed new control. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bulverde, TX 78163
Shawn W.
Job Details: 09/07/2022
I found that this unit is leaking because the JB Hunt installers did not secure the water line to the water valve correctly. It was on extremely crocked. This resulted in stripping the plastic threads on the water valve. This will need to be replaced. Part ordered.; ordrng 1 W11175771 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/07/2022
Customer stated loc continues to show up and not starting. This indicates the control is locked. Since its happening continuously ordering console to resolve the issue. Bring back acu just in case. Scheduled for soonest availability pending part arrival. ; ordrng 1 W11319991 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78254
Sebastian
Job Details: 09/07/2022
Its not shifting back-and-forth from spin to actuate the gear case is damaged at the splines and the clutch is completely melted in damaged cannot get away with just changing out cam assembly is the splines on the gear case our way to damage must replace and repair entire drive assembly; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS2
Near Boerne, TX 78006
Douglas H.
Job Details: 09/07/2022
Last trip found faulty recirculating pump with sensor and faulty bin thermistor. Replaced both to resolve the issues. Unit is testing good now. No further issues at this point. Customer paid in full on first trip.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Converse, TX 78109
S
Job Details: 09/07/2022
Replaced door, hinges, and inner door hinges on unit. Customer was not pleased with the unit not being fully sealed. Contacted tech line and per Whirlpool this unit functions as designed. Per Whirlpool the door will have a gap. Unit functions as designed. No further issues at this point. Adrian sr 7734535486
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ
Near Converse, TX 78109
S
Job Details: 09/07/2022
Upon arrival customer stated units front left burner would not turn on. Replaced burner and issue persisted. Contacted tech line and while on the phone with tech line checked voltages on the infinite switch and saw that the infinite switch was arching out. Ordering 1 WPW10434452 left front infinite switch to resolve issue. Leon sr-7734534093; ordrng 1 WPW10434452 (Left front infinite switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Boerne, TX 78006
Douglas H.
Job Details: 09/07/2022
Customer stated Unit just stop. Upon testing immediately found compressor locked up. Ordering compressor to resolve the issue. Part is oos &b/o; ordrng 1 W11574734 (Compressor)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near San Antonio, TX 78254
Richard G.
Job Details: 09/07/2022
Replaced infinite switch. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Chris S.
Job Details: 09/07/2022
Had to reschedule appointment because i forgot to order gas hose to change regulator out. Called customer to tell them and customer is ok with rescheduling appointment for next Tuesday the 13th.; ordrng 1 30-48KITRC (connector)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78225
Jesus C.
Job Details: 09/07/2022
Tested unit. Freezing in fresh food section. Frost buildup on ice bucket. Will need to replace Air baffle and ice door assembly. ; ordrng 1 W11236851 (Baffle) and 1 W11098702 (Ice door)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Helotes, TX 78023
Richard G.
Job Details: 09/07/2022
Replaced console. Harness not needed. Unit is now powering on. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78207
Jesus C.
Job Details: 09/07/2022
Restriction on evaporator. Installed new evaporator. Installed dryer. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near La Vernia, TX 78121
Jesus C.
Job Details: 09/07/2022
Installed new compressor and water valves. No issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78264
Daniel
Job Details: 09/07/2022
Returned with parts to repair. Upon arrival replaced control. Tested unit but unit still did not spin or agitate. I noticed the motor would make a hesitating noise when it was suppose to spin or agitate. Tested once again and when it was time for unit to agitate I turned the belt by hand as if to help the motor get started and the motor seemed like if it got enough power and started agitating normally. Called lead technician since I had never encountered this issue before and I was told it was a bad capacitor since the capacitor is what powers the motor to start. Ordering capacitor and rescheduling all other parts. Will return with parts to finish repair. Husband phone number 2109800761; ordrng 1 W11428524 (Capacitor)
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near San Antonio, TX 78221
Daniel
Job Details: 09/07/2022
Customer reported unit making excessive noise when spinning as well as black marks on clothing. Upon arrival tested spin and found that unit shakes excessively when in spin and feels like the tub is spinning unbalanced. I had seen that suspension had already been changed out recently with another tech. Called Samsung tech support and they stated that this particular model is known for the counter weight under the tub to be damaged. Samsung tech support asked for me to remove top and front panel of unit to check the weight. Since unit is stacked with a dryer on top I would need a helper to remove dryer to be able to work on washer. Rescheduling for 9/13 and requesting a helper on return return visit. ; schdld next appmnt for 9/13 TUE !
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78211
Daniel
Job Details: 09/07/2022
Unit has 1 year additional Costco warranty. Customer reported unit leaking. Upon arrival found water leaking continuously from water valve. Looks like issue is a faulty water valve. Ordering water valve. Will return with part to complete repair. ; ordrng 1 W11165546 (Water valve)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78210
Daniel
Job Details: 09/07/2022
Customer reported almost none of the buttons working on interface. Upon arrival found only one button working on interface. Unit was not able to start a wash cycle at all due to start button not working. Replaced user interface and tested unit. All buttons are now functioning as they should. Unit was able to start and cancel cycles as needed. Unit now functioning as designed. Issue was a faulty user interface.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near Converse, TX 78109
Daniel
Job Details: 09/07/2022
Needed helper on visit to remove unit from OTR. Rescheduling for 9/14 ; schdld next appmnt for 9/14 WED !
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near Adkins, TX 78101
Daniel
Job Details: 09/07/2022
Customer reported unit not agitating properly. After inspection found faulty gearcase. Gearcase was leaking oil as well as severely grinding when agitating and when trying to spin. Customer decided he was better off purchasing new unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Floresville, TX 78114
Daniel
Job Details: 09/07/2022
Customer reported door falling as if hinge was broken. Upon arrival found that door would fall when opening without any tension. Removed dishwasher and found right side spring completely off of hinge. Noticed I was sent out with the wrong side hinge. I was able to re attach spring to hinge correctly. Re installed unit and tested door opening. Door is now opening properly without falling freely and now has proper tension. Unit functioning as designed. Added tie wire to loose wiring. ; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78254
Richard G.
Job Details: 09/07/2022
Spoke with customer about warranty information. They were told there was an additional year warranty for builder. Did not see it on the entitlements page. They will speak with Whirlpool if they have further issues.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78237
Garry
Job Details: 09/07/2022
Customer complaint of dryer turning off mid-cycle. Arrived and confirmed 240vac supplied at wall receptacle in proper polarity. Replicated customer complaint. Found issue to be faulty PTS Relay opening during operation and confirmed findings with WPL Techline (SR# 7734382082 Anthony). Ordering PTS Relay (WPW10117655) to address issue. Please schedule for soonest availability once parts arrive. ; ordrng 1 WPW10117655 (PTS Relay)
We serviced a
WHIRLPOOL WINE CELLAR
Model WUW35X15DS02
Near San Antonio, TX 78212
Jesus C.
Job Details: 09/07/2022
Installed new evaporator and compressor. No issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Richard G.
Job Details: 09/07/2022
Spoke with customer about warranty information. They were told there was an additional year warranty for builder. Did not see it on the entitlements page. They will speak with Whirlpool if they have further issues.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS04
Near Boerne, TX 78006
Douglas H.
Job Details: 09/07/2022
Customer stated left front burner not igniting. Found cause to be simmer orifice plugged up. Cleared debris to resolve the issue. Unit testing good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78251
Garry
Job Details: 09/07/2022
Customer complaint of intermittent noise during operation of dryer. Arrived to confirm customer complaint and observed noise via video recording provided by customer. Removed front panel from unit and ran dryer. Found that drum moving excessively during rotation, as though it is out-of-round. Ordering Drum Assembly (W10545923) to address issue. Part showing OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W10545923 (Drum Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near San Antonio, TX 78253
Chris S.
Job Details: 09/07/2022
Customer stated icemaker was leaking into ice bin. Found issue to be ice tray was cracked and every time water would fill up at leak through the crack. Ordering icemaker to fix issue.; ordrng 1 W10873791 (icemaker)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78245
Garry
Job Details: 09/07/2022
Customer complaint of washer clicking well beyond conclusion of cycle and machine shaking during spin cycle. Arrived to find no stored fault codes and leveling feet not set properly for install. Physical inspection of Latch found much detergent buildup on body of component. Replaced Latch (W11307244) and leveled unit. Addressed detergent dosing & routine cleaning of machine with customer, as customer has been overdosing detergent for some time. Tested unit and all components operating normally. Job complete, unit is good to go. No further issues at this time. ; used 1 W11307244 (Latch) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78006
Douglas H.
Job Details: 09/07/2022
Customer stated left side upper rack adjuster broke. Confirmed unit needed rack adjuster kit. Customer wished to proceed with repair. Replaced rack adjuster kit to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104DBL3
Near San Antonio, TX 78229
Garry
Job Details: 09/07/2022
Customer complaint of dishwasher filling with water but not washing dishes. Arrived to confirm customer complaint and retrieved error codes F9E1 (Diverter Cant Find Position) & F9E2 (Diverter Stuck On) in Service Diagnostics. Physical inspection of Diverter found corrosion at Molex connector. Replaced Sump & Motor Assembly (WPW10605057) to address issue. Returned unit to operation and tested. Function has been restored. No leaks. Job complete, unit is good to go. No further issues at this time. Glad to fix this for a truly wonderful customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near San Antonio, TX 78254
Sebastian
Job Details: 09/07/2022
Found valve plug loose used zip tie to secure. Customer to replace filter. ; used 1 8567668 (Tie) from stock
We serviced a
MAYTAG MICROWAVE OVEN
Model MMV5000BDQ
Near San Antonio, TX 78240
Garry
Job Details: 09/07/2022
Customer complaint of microwave keypad not responding to touch inputs. Arrived to find 120vac in proper configuration at wall receptacle and proceeded to test unit. Confirmed customer complaint and found additional failures of high voltage components. As per WPL Techline, all high voltage components to be replaced along with Control Panel. Ordering Control Panel (WP56001315), HV Transformer (56001356), Magnetron (56001348), Capacitor (56001357), and Diode (WPR9800486). Transformer, Magnetron, and Capacitor all showing OOS and Discontinued. Please schedule for soonest availability once parts arrive. ; ordrng 1 WP56001315 (Control Panel), rqstng P&A on 1 56001348 (Magnetron) and 1 56001356 (HV Transformer) and 1 56001357 (HV Capacitor), ordrng 1 WPR9800486 (Diode)
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS05
Near Floresville, TX 78114
Daniel
Job Details: 09/07/2022
Upon arrival with helper called techline. Techline stated there was no pointers or actual instructions on their end on how to change out part. I was told that I could do it alone and wouldnt need helper so I sent my helper on his way. After video chatting with techline for more than an hour we found out that unit would have to be pulled out. Let customer know that unit would have to be pulled out after all to change out ice maker fill tube. Found ghat fill tube was torn on the rubber end. Rescheduling for 9/14 and requesting helper once again. Sr 773429612; schdld next appmnt for 9/14 WED !
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78253
Chris S.
Job Details: 09/07/2022
Customer stated dishwasher was not washing dishes properly. Found that water was not hooked up to hot water side and not able to clean dishes correctly builder is going to get plumber to go out there to check to make sure its on hot water side also showed customer how to properly use dishwasher for best results of clean dishes.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near San Antonio, TX 78230
Garry
Job Details: 09/07/2022
Customer complaint of #3 key on touchpad being unreliable and hard to use, and left-front surface burner flame intermittently failing while at simmer. Replaced Left-Front Burner Valve (W11109973) and Control Panel (W11029431 - Stainless) to address issues. Tested unit to find flawless simmer operation at left-front burner and all keypads functioning properly. No leaks, all burners (to include oven) functional. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Fredericksburg, TX 78624
Drew
Job Details: 09/07/2022
Upon arrival replaced ui, acu, suspension, pressure sensor and hose. Tested unit and unit was working as designed. Advised customer to run a few loads to see if the ui is stuck at 1 min again. If so then wed come back out. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near San Antonio, TX 78250
Jesus C.
Job Details: 09/07/2022
Installed new compressor. Recharged unit. No issues during testing. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 09/07/2022
Confirmed unit needed new heater assembly per service pointer/ special project. Replaced heater assembly to resolve the issue. Unit testing good now. No further issues at this point. Unit had not began leaking yet.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78252
Richard G.
Job Details: 09/07/2022
Customer complaint is that the unit stops in mid cycle. Found ui non responsive. Good power at wall. Checked terminal block, found a bad connection on one of the wires. Redid wiring connections. Ran unit through diagnostics cycle. No error codes. Unit is operating as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78255
Sebastian
Job Details: 09/07/2022
replaced filter and identified busted light made repair good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78260
Douglas H.
Job Details: 09/07/2022
Last trip found defective fill tube causing leaking inside of unit. Replaced fill tube to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
Refrigerator Whirlpool
Model n/a
Near Fredericksburg, TX 78624
Drew
Job Details: 09/07/2022
Issue was resolved with ice maker ticket for same unit last time
We serviced a
KITCHEN AID REFRIGERATOR
Model KURR114KPA00
Near Fredericksburg, TX 78624
Drew
Job Details: 09/07/2022
Upon arrival unit was not cooling nor doing anything. Tested voltage at PCB board none present, checked at compressor none present. Need new PCB board, ordering evap cover as a back up. Both PCB and evap are psp items ; ordrng 1 W11407975 (Evap cover) and 1 W11546126 (PCB assembly)
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model n/a
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/07/2022
Found that the drain tube was clogged up after clearing tube unit is now draining it started up
We serviced a
JENNAIR FREEZER
Model JBZFL30IGX00
Near Boerne, TX 78015
Sebastian
Job Details: 09/07/2022
door too big to install alone requesting partner ; schdld next appmnt for 9/12 MON AM
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Fredericksburg, TX 78624
Drew
Job Details: 09/07/2022
Upon arrival replaced agitator, screw, and suspension. Ran calibration mode. Ran diagnostics. No further issues at this point
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304GPS1
Near Fredericksburg, TX 78624
Drew
Job Details: 09/07/2022
Upon arrival new tub was damaged. Customer stated current unit was leaking, checked for leaks, lower seal is issue. Ordering lower seal for current tub and re ordering tub for repair. Customer is highly upset due to issue not being fixed after 9 months, wants new unit.; ordrng 1 W10909089 (lower seal,bottom) and 1 WPW10681506 (tub-dishwr)
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSD608ESS01
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/07/2022
Found bad module replaced with truck stock good to go ; used 1 W10695459 (MODULE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/07/2022
I called our customer ahead of time and they informed me they have a COVID situation in the house. They wanted me to still come over and that the person with COVID would stay in another room. I really do not want to run the risk of contracting COVID again. I called our customer back and received voice mail. I informed him that we will have to reschedule once there is a COVID free situation in the home.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW8000AW
Near San Antonio, TX 78257
Sebastian
Job Details: 09/07/2022
After resetting the unit the code didnt re-populate cleared error code from diagnostics. good to go
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Fredericksburg, TX 78624
Drew
Job Details: 09/07/2022
Job was supposed to be scheduled with helper tech or original tech. Rescheduling due to help needed to complete repair ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/07/2022
I replaced the lower, middle and upper hinges, the middle hinge and a few washers. I found that the installers from Lowes installed the handle on the freezer door incorrectly. I fixed this. The gap I proved but there is still a gap. I spoke with tech line again. I propped out the gasket in the corner temporarily to help in the meantime. We will replace the door. Part ordered.; ordrng 1 W10916047 (Door refrigerator) and 1 W10847959 (Some cap washer) and 2 W10849198 (Some Cap Grey)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB
Near San Antonio, TX 78253
Chris S.
Job Details: 09/07/2022
Customer stated freezer had frost on the phone it should be bad door seal. Need to order whole door with seal also ordering hinges just in case doors out of stock. need authorizations for parts.; rqstng P&A on 1 LW10599399 (dor-fip) and 4 WP489467 (washer)s and 1 WP2261963 (hinge-door) and 3 WP489497 (screw)s and 1 WP2254618 (hinge-door) and 1 WP2183852 (shim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/07/2022
Our customers ice maker has stopped producing ice. The resistance of the mold heater is 51 ohms. It should be 72 ohms. The resistance of the motor is 52 ohms. It should be 4400-8800 ohms. The resistance of the water valve is 193 it should be 300 ohms. This unit will need a new water valve as well as an ice maker. Our customer will be buying new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/07/2022
Our customer had problems with the lighting. I found that the freezer LED is out of specifications. I replaced the LED with a part in my truck stock. The unit is now lighting as designed. used 1 W10695459 (LED) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model KFDC558JSS01
Near Fredericksburg, TX 78624
Drew
Job Details: 09/07/2022
Upon arrival customer stated front left burner was slow to ignite. Removed burner head and found screws not fully tightened down. Cleaned off igniter and burner head, tighter down screws and head was working correctly. Next issue was left oven taking longer to preheat, unit too 12 min and 37 sec to preheat but the unit temp was over 66 degrees. Tested right oven and unit preheated in 9 min and 32 sec, unit was over by 16 degrees but within specs. Ordering ui, acu, power max, and temp sensor to resolve that issue. Ui is psp item ; ordrng 1 W11492302 (Ui) and 1 W11317945 (Acu) and 1 W11398684 (Power max) and 1 W10859573 (sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, TX 78624
Drew
Job Details: 09/07/2022
Upon arrival removed old gearcase and replaced with new gearcase. Tested unit for leaks and error codes, none present. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cibolo, TX 78108
Douglas H.
Job Details: 09/07/2022
Last trip found damaged base plate causing a loud vibration noise. Replaced base plate with second tech to resolve the issue. Leveled unit to spec. Unit is functioning as designed now with normal noise. No further issues at this point.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE500ESS05
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/07/2022
Our customer had a situation in which the oven would not go above 200 degrees F. They also had heard a pop and a burning smell. Therefore they turned off the oven at the circuit breaker. I re-set the circuit breaker and entered diagnostics and retrieved no errors. I ran both ovens up to 350 degrees F. The bottom one reached temperature. As well as the top one. Our customer has been utilizing a spring dial thermometer which are usually not accurate after a few uses. I showed our customer how out of specifications his thermometer is off currently. I ran both the broil circuits as well as the convect iron circuits ti temperature and they both got up to temperature. I tried to measure the outlet for proper voltage, polarity and grounding. The power cord is one I have not seen before. It has a plastic casing but it was hot to the touch and I could not remove it. This double oven was installed by Best Buy. Our customer informed me that it was a new power cord bought from Best Buy. I could not remove it from the outlet, it is stuck. I did not proceed further so I would not break it. I spoke with a Senior Technician at Whirlpool, Sterling. The power cord should not be that hot and is likely at a lower amp rating. Needs to be a 40 amp or higher. SR#7734536488. I do know as marked our customer is on a 45 amp circuit breaker. I called our customer to inform.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/07/2022
I installed the water line and water pressure regulator. I aired out the line then tested the water pressure with the bypass in. The water pressure only dropped in 8 second dispense by 2 ounces. 15 ounces in 8 seconds. With filter in it still is coming out as a trickle. I contacted Butch, Senior Technician at Whirlpool. He had never seen anything like this before either. He advised that we could have received a failed water pressure regulator and he directed me to change out the housing. SR#7734527423. Parts ordered. ; ordrng 1 W10786952 (Water pressure regulator) and 1 8212547RP (Water Line) and 1 W11346622 (Reservoir)
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/07/2022
Customer not available. ; schdld next appmnt for 9/8 THU !