We serviced a
KITCHENAID COOKTOP GAS
Model KCGS956ESS02
Near Spring Branch, TX 78070
Douglas H.
Job Details: 01/25/2022
Unit flames not functioning properly. Unit needed lp conversion. Installed conversion kit to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78006
Douglas H.
Job Details: 01/25/2022
Customer stated sound stopped from unit. Found issue to be faulty console. Ordering console to resolve the issue. Gave customer temporary fix for this issue by resetting power to unit.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 01/25/2022
F8e4 fae5 fae2 found listed error codes regarding leaking and motor leaking. Checked under unit and could not verify leaking. Customer is on soft water advised to cut soap usage by 55%. Due to amount of suds in unit. Going forward with motor and control order to ensure problem corrected if soap usage does not solve problem. Sump on back order.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kerrville, TX 78028
Richard G.
Job Details: 01/25/2022
Customer complaint is that the unit is not putting out hot water. Verified hot water is getting too the valve, but water is not hot coming out of the valve. No error codes stored in system. Replaced inlet valves. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78006
Drew
Job Details: 01/25/2022
Replaced light to resolve issue, no further issues at this point
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Kerrville, TX 78028
Richard G.
Job Details: 01/25/2022
Was sent out to do repair without parts that were ordered by CB please reschedule the job WITH the parts.; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 01/25/2022
Last trip found unit needed Evap harness with fan. Upon installation of new fan and attempting to test found fan not turning on even in diagnostics testing. Upon further investigation of the harness found the female side of the harness on the liner side had a corroded pin to the point it couldnt send voltage to the fan. This is not repairable since its the harness located on the liner side. Advised customer of this. Didnt charge customer since couldnt fix the issue.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 01/25/2022
Replaced dispenser due to rinse aid not being dispensed.. customer to monitor and if problem persists we can replace control as it is last part of circuit.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Comfort, TX 78013
Richard G.
Job Details: 01/25/2022
Customer states unit is showing F8E4 error code. Will need to order drain pump and float switch.
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/25/2022
Our customer had no display. I checked the outlets, control board on test 1 and HMI on test 2. This unit will need a new console and upper harness.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near San Antonio, TX 78240
Drew
Job Details: 01/25/2022
Replaced drain pump, old drain pump had breaks internally. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/25/2022
Our customer originally had a frosting over of the freezer evaporator then both sections eventually went completely warm. He ordered a control and a harness and according to our customer only put one of the parts on and he told her that the other part was it needed because what he put on fixed the problem. His notes claim he put both parts on so Im not sure which one was replaced. The current temperatures in the FC are 40 F and RC 55 F. Theres are way to high. On test 5 in diagnostics I found that the defrost sensor is open line. The defrost thermistor will likely need to be replaced. I defrosted the evaporator and checked the resistance of the defrost thermistor. I measured 2.75 k ohms. With it plugged into the harness I measured 1.5 k ohms. I received 40 to 68 VAC when connecting to the defrost thermistor when all plugged in at the moles connector in the freezer. I went back into diagnostics and on test 5 p, we now had a pass and I measured 38.44 VAC.This job had the wrong control ordered. It will need a new control and harness. Reschedule other parts as contingency.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508ESS
Near Boerne, TX 78006
Douglas H.
Job Details: 01/25/2022
Customer stated unit needed cleaning but also recently stopped working. Found that unit is in dire need of a deep cleaning. Ran diagnostics testing to check unit, found issue with unit to be Evaporator sprung a leak which in turn caused the compressor to cease up.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIS15NRHB7
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/25/2022
Customer stated unit just stopped working. Found issue to be recirculating pump not activating. Customer wanted to shop around for possible replacement unit due to the age and the amount of money hes already spent on this unit. Advised would write up as estimate for them incase they change their minds.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/25/2022
Tested unit. Not producing ice. Replaced ice maker. Good harvest. Good water fill. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/25/2022
Last trip techline stated to replace drain tube and add sealer gum to the SS tubing at the liner. Replaced drain tube and added sealer gum to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/25/2022
Customer stated freezer got cool but never got to freezing. And rc never cooled. Found issue to be inefficient compressor from factor. Reordering compressor to resolve the issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Universal City, TX 78148
Douglas H.
Job Details: 01/25/2022
Last trip found faulty ice maker and dual valve. Replaced both to resolve the issue. Unit testing good now for this issue. Still waiting on deli drawer for other issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Universal City, TX 78148
Chris S.
Job Details: 01/25/2022
Customer stated that washer was leaking and hearing very loud grinding noise fan issue to be basket and tub are faulty. Ordering basket assembly and tell assembly need authorizations for parts.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Universal City, TX 78148
Chris S.
Job Details: 01/25/2022
Customer stated that dishwasher is not draining. Found issue to be faulty drain pump and drain hose.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near San Antonio, TX 78233
Daniel
Job Details: 01/25/2022
Customer reported gap in door causing food to defrost and thaw in the fridge. After calling techline found the cabinet itself was uneven at that area where the gap was. Looks like a manufacturing issue and tech line deemed the unit unrepairable. Customer is going to have to call customer service to see what the next step in the process would be. SR 7732806451 Bruce
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/25/2022
Will reorder evap drain kit.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near San Antonio, TX 78250
Jesus C.
Job Details: 01/25/2022
Called tech line. Sr 7732808059. Suggest replacing OWI and control.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 01/25/2022
Tested unit. Sump motor not running. Replaced sump assembly. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near Bulverde, TX 78163
Jim G.
Job Details: 01/25/2022
Replaced all parts. Issue is resolved.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Bulverde, TX 78163
Jim G.
Job Details: 01/25/2022
Replaced door. Issue is resolved.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Corpus Christi, TX 78418
John L.
Job Details: 01/25/2022
Called tech line and spoke with Andy, explains issues customer is having with unit and what has already been done. According to tech line I issue may be with a bad valve, replace valve and make proper adjustments to resolve issues.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78408
Michael
Job Details: 01/25/2022
The customer said the washer keeps going from wash to rinse and then it just sits there and wont do anything. Found F8E1 long fill/no fill error code, cleared error code and tested the inlet valve, no water pressure on the cold side and hot side doesnt have good water pressure. Installed new inlet valve, tested the valve, getting good water pressure on both sides, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Corpus Christi, TX 78418
John L.
Job Details: 01/25/2022
Inspected unit, found vibration buzz noise coming from rear of unit. Vibration originating from around compressor, when compressor is slightly pressed vibration noise goes away. Tried to make adjustments, but issue remains. Vibration noise maybe internally from compressor or its surroundings. Will need to replace compressor and add noise pads to resolve issues.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Corpus Christi, TX 78414
John L.
Job Details: 01/25/2022
Panel has fairly large dent on panel, wil need to be replaced to resolve issue. Part not in bin, unable to complete at this time.; schdld next appmnt for 2/1 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Rockport, TX 78382
Michael
Job Details: 01/25/2022
The customer said that water went everywhere again, said it was leaking on the front left corner. I moved the basket and saw there was an garment in the tub ring where the softener goes into on the front left corner. I lifted the top panel and found it was a pair of underwear. I Called and spoke with Anthony at whirlpool tech line SR7732809137 to confirm this would cause the issue. He said this would definitely cause water to spill over, otherwise Im not seeing any leaks. I told the customer what tech line said and she said she doesnt use fabric softener so she doesnt activate it, she was still concerned, l asked the customer to go ahead put a load of clothes and start a wash cycle. There was no leaks during the drain cycle or the rinse cycle, I believed the obstruction in the tub ring was the issue, the appliance is working normal
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near Corpus Christi, TX 78413
John L.
Job Details: 01/25/2022
Inspected unit, found drainage issue in fridge. Was able to unclog drain, issue resolved.
We serviced a
KITCHEN AID RANGE
Model KSEG950ESS2
Near Corpus Christi, TX 78411
John L.
Job Details: 01/25/2022
F2E1 shorted keyAuthorization K119JE1APL1Replaced panel on unit and issue has been resolved
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 01/24/2022
Discussed non ice or water dispensing issue with techline. Based on the findings from the last visit, techline recommended ordering a new UI, paddles and control. However they said they could not be sure without doing further tests. Given the out of warranty status of the unit I am ordering the parts recommended and rescheduling the appointment to call techline from in front of the unit. If the part needed has not arrived, we need to go without it for the techline diagnostics though it appears one is isn the SSB. Scheduling follow up for Friday.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near La Vernia, TX 78121
Daniel
Job Details: 01/24/2022
Customer reported dishwasher has not functioned since day 1 of purchase. After inspection found that dishwasher will get water but motor will not kick on. Found error codes F7E2(faulty motor) and F9E4(tub light out). I wasnt familiar with the F9E4 so I called techline and tech line could not find a light in this particular dishwasher through the diagrams. Tech line stated it was a false error code that was probably caused from a faulty control. Ordering sump motor assembly and control. Will return when parts are available to repair. SR 7732802739Travis
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near San Antonio, TX 78239
Garry
Job Details: 01/24/2022
Previous visit found broken friction pad on left door hinge. Replaced with new friction pad. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78240
Drew
Job Details: 01/24/2022
Upon inspection found the evaporator fan not functioning. Ordering evaporator fan.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL
Near San Antonio, TX 78256
Drew
Job Details: 01/24/2022
Part needed to repair item was not received yet. Rescheduling ; O-emld tckt
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near San Antonio, TX 78232
Garry
Job Details: 01/24/2022
Previous visit found refrigerator struggling to operate/cool/make ice/dispense water. Found filter improperly installed in housing. Stated upon conclusion of previous visit that if operational issues persisted, we would need to install new electronic control. Todays inspection & diagnosis with techline (SR#7732802029) confirm that a new electronic control is needed. Unit entirely unresponsive. Confirmed continuity through wiring harness from UI Panel to Electronic Control. Ordering Electronic Control to resolve issues. Rescheduled for 1/27/22 (pm).
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/24/2022
Tested unit. Door gasket was damaged. Replaced gasket. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near San Antonio, TX 78261
Jim G.
Job Details: 01/24/2022
Module is needed.
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Adkins, TX 78101
Daniel
Job Details: 01/24/2022
Customer reported dryer making excessive noise. After inspection found dryer making a hesitating/vibration noise when in use. Figure its a faulty blower fan since dryer already had a dryer repair kit installed in it. Waiting on parts to be received. Will return when parts are available to repair. ; saved tckt
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78261
Douglas H.
Job Details: 01/24/2022
Customer stated unit leaking gas when not being used as they havent used unit yet since have only been in the home for 2 weeks. Found gas line and regulator connections extremely loose. Gas line was barley threaded on, was able to remove it with 2 fingers. And regulator was two full rotations loose. Tightened all connections to resolve this issue. Unit now functioning as designed. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB6650AWB0
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/24/2022
Customer stated handle on unit broke. Confirmed this.Ordering handle to resolve the issue. Scheduled for customer availability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/24/2022
Tested unit. Found bad ice maker. Replaced ice maker. Found ice bin is cracked. Will need new bin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78254
Jesus C.
Job Details: 01/24/2022
Tested unit. Good ice. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH2175XVS4
Near San Antonio, TX 78230
Jim G.
Job Details: 01/24/2022
I verified faulty microswitches. Ordered parts.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/24/2022
Lid broken on left hinge. Gave customer a temporary fix for this issue.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Chris S.
Job Details: 01/24/2022
Customer stated that oven door has shattered. Ordering front door panel handle support bracket and screws to fix issue. Front panel door is out of stock.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78247
Jim G.
Job Details: 01/24/2022
Verified a faulty filter head which is part of the reservoir.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78216
Jim G.
Job Details: 01/24/2022
I verified a broken strike.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2430IM00
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/24/2022
Unit showing f2e1 stuck/shorted key. Couldnt get error to clear. Unit needs console replaced.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78006
Richard G.
Job Details: 01/24/2022
Replaced controls and console. Preheated both ovens and after about 30 seconds, the breaker tripped again. Tested out all connections and found nothing out of the ordinary. Wiring in home has been checked prior to this repair. Builder came to home while I was finishing work on unit. They are working on getting a new unit for the customer, but still want us to order parts in case that falls through. Will need to order wiring harness and thermostats.
We serviced a
MAYTAG WASHER
Model MAT20MNAW1
Near Boerne, TX 78006
Richard G.
Job Details: 01/24/2022
Customer complaint is that the unit is doing nothing. I found the in use light blinking when I arrived. Tub was full of water. Canceled out unit and drain pump started humming, but would not run. Will need to replace drain pump. Also ordering control.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near San Antonio, TX 78245
Jay
Job Details: 01/24/2022
Replaced thermal fuse again. Still no heat. Verified 240 at outlet. Its there. Checked wire harness. Ground was connected to neutral and neutral to ground. Rerouted and started it. Blew upper thermostat. Ordering kit to replace it. Ordering new console as well.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ7
Near San Antonio, TX 78240
Garry
Job Details: 01/24/2022
Customer complaint that, after she removed it for cleaning, turntable platter no longer sitting level in microwave cabinet. Upon inspection, I can attest that the turntable is in fact sitting perfectly level as well as fitted well to turntable motor. Customers eyes being deceived by cutaway in cabinet under turntable. Tested microwave and turntable is rotating perfectly and heating very well. This unit is good to go, no further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78255
Drew
Job Details: 01/24/2022
Replaced heater assembly. No further issues at this point
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near San Antonio, TX 78244
Daniel
Job Details: 01/24/2022
Customer reported fan making noise when turning on. After inspection found faulty fan motor. Sounds like the fan is slightly rubbing against plastic or metal. Fan might be bent or damaged. Ordering new fan motor assembly. Will return when part is available to repair.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/24/2022
Front glass is damaged. Replaced front door panel. No issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78253
Jesus C.
Job Details: 01/24/2022
Customer no longer needs service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78244
Daniel
Job Details: 01/24/2022
Customer reported dishwasher not washing at all. Upon arrival customer had dishwasher on that way she could show me what was going on. Noticed the dishwasher was not getting any water at all. Checked the water valves under sink and the water valve to dishwasher was off. Turned it on and tested unit. Motor kicking on as it should. Unit is draining as it should. Unit completed a full diagnostic cycle successfully. Unit now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model IS25AGXRQ01
Near Converse, TX 78109
Daniel
Job Details: 01/24/2022
Customer reported ice maker dispensed for a little bit after last visit but then stopped dispensing and would not dispense anymore. After inspection found that unit would either need a need ice been or auger motor. There was no blockage In the ice bin so Im figuring its more of an auger motor issue. Quoted customer on auger motor and ice bin and customer decided he had already spent to much on fridge and was better off just getting a new one. Since replacing ice door on last visit there was no more frozen condensation in ice bin but im guessing maybe the auger motor got worn out or went out in the time between. Ice was dispensing when I left on last visit but stopped shortly after customer stated. Customer is going to purchase new unit
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near San Antonio, TX 78260
Douglas H.
Job Details: 01/24/2022
Issue was intermittent open/close door error. Found cause to be faulty interlock kit. Replaced interlock kit to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/24/2022
I rinsed out the new ice bin and removed the old and dumped the ice. I replaced with a new ice bin as directed by Whirlpool Tech Line. This unit is now fully functional.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/24/2022
Tested unit. Microwave will not start. Will display time but willnnot count down. Need to order control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78253
Jay
Job Details: 01/24/2022
IM was leaking water. Replaced ice maker. Unit testing ok.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/24/2022
I removed the back panel and replaced the out of spec thermal fuse. I reassembled and tested. The heating circuit was not initiating. I checked the outlet and was able to measure 240VAC from L1 wrt to L2 and it demonstrated proper polarity and grounding but I had to dig. I plugged the power cord back in and the heating circuit worked. I reinstalled the unit and it did not. The wall outlet in the home is loose and will need to be repaired by a licensed electrician. I advised our customer. This unit is now fully functional. Dryer vent was cleaned out by a professional.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS01
Near Boerne, TX 78015
Sebastian
Job Details: 01/24/2022
Customer has updated the unit we verified on his app that the app is set to auto update and has since then updated the time customer to monitor for further clock issues customers going to try to disconnect Wi-Fi since the unit has updated they do not want the unit connected to Wi-Fi this may possibly be a problem in the future all we can do is let the customer try
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78223
Jay
Job Details: 01/24/2022
Complaint was leaking lots of water. Drain lines and clamps are dry and tight. Lots of oil coming out of the gear case. Ordering gear case.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near San Antonio, TX 78212
Daniel
Job Details: 01/24/2022
Returned to replace parts. Noticed the console came without the bezels so I would have to re order 5 bezels for the console. Replaced control and tested unit. But the number 6 on console still does not work. Rescheduling console, assembly display, and ordering the 5 bezels. Will return with parts to repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78238
Garry
Job Details: 01/24/2022
Customer complaint that, although it had power running to it, machine was inoperable. Found machine to have shifter fault code stored at time of my arrival. Upon inspection of shifter, discovered cam assembly also in need of replacement. Replaced shifter and cam assembly to resolve issues. Returned unit to operation & unit testing good at this time. No further issues, machine is good to go. ; used 1 W10721967 (Splutch kit), and 1 W10913953 (Actuator) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near San Antonio, TX 78258
Douglas H.
Job Details: 01/24/2022
Customer stated unit not getting below 50 degrees. Found issue to be frozen over evaporator. Ran diagnostics testing to to find unit needs electronic control, ui control, Evap cover and rc defrost heater. This is a different issue than the previous repair. Ordering electronic control, ui board, Evap cover, and rc defrost heater to resolve the issue.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Garry
Job Details: 01/24/2022
Customer complaint that load not remaining balanced throughout cycle and leading to loud banging during spin cycle. Verified proper voltage to machine and tested drive components through manual test mode. Unit is balanced and stable. As per techline (Andy SR#7732796547) ordering control and run capacitor to resolve issues. Please schedule for soonest availability.
We serviced a
WHIRLPOOL RANGE
Model GBD307PDS7
Near Castroville, TX 78009
Jay
Job Details: 01/24/2022
Unit was locked and no input was working. Flippers breaker waited a minute and reset. Unit working as it should.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Boerne, TX 78015
Richard G.
Job Details: 01/24/2022
Customer complains that the unit is still leaking from under the door. Verified issue. Ordering door parts.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78245
Jesus C.
Job Details: 01/24/2022
Complaint is unit will not spin or agitate. Tested unit. Found belt slipped off pulley. Reinstalled belt. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78209
Garry
Job Details: 01/24/2022
Customer complaint of lid lock not working. Arrived and entered component activation mode. Unable to manually actuate lid lock. Unable to manually actuate water valves. Diagnosing this as a control issue. Ordering electronic control to resolve issues.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 01/24/2022
Called tech line before going to the house, units doors cant be switched. No need for service
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78257
Richard G.
Job Details: 01/24/2022
Customer complaint is that the unit is not cooling properly in the freezer and the ice maker isnt making ice. Verified issue. Will need to replace freezer evaporator motor, thermistor, and harnesses.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78256
Richard G.
Job Details: 01/24/2022
Replaced door. Found door gasket had been put on backwards and is now bent out of shape. Will need gasket that is on order.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Lakehills, TX 78063
Sebastian
Job Details: 01/24/2022
Replace the belt and cam assembly to resolve the issue of the squeaking during spin cycle unit good to go did calibration as well
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/24/2022
I uninstalled the cooktop from the cooktop and disassembled. I replaced the orifice holder and the cooktop. I noticed after installation that there is damage to the new cooktop on the front left corner. Picture included. I tested unit and all the clicking ceased. I little latter our customer stated that the clicking has returned. I called Whirlpool Tech Line and spoke with Andrew. He agreed that we have done all that we can and that there is a known problem with this unit. He recommended that I direct our customer to customer service for resolution. Andrew and I both agreed that if the unit is replaced with a new one that they will continue to be a problem because it is a design flaw. I informed our customer.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/24/2022
I tried to uninstall this dishwasher but the left side cabinet is angled in such a way that the cabinet trim would break. It is the type of install that you could get the unit in but not out. The trim will need to be removed by the homeowner, installer or cabinet expert. Usually I can manipulate these but not this one. There is to much risk of damage to our customers property. They will make arrangements and give us a call once access to removal is possible.; O-emld tckt
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model n/a
Near Lakehills, TX 78063
Sebastian
Job Details: 01/24/2022
Changed out the pressure sensor found that the unit is still behaving the same way draining out every now and then I believe the unit is supposed to work like this being that theres a new sensor on it and it is completely mechanical I wouldnt suggest the control as a problem as the pump is working as it should suggest in the customer that they run icemaker cleaner down the drain system before attempting to rebuild a drain system along with a pump.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78254
Sebastian
Job Details: 01/24/2022
Replaced thermostat as per techline to resolve issue of fan turning on/off on its own while unit off
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Converse, TX 78109
Chris S.
Job Details: 01/24/2022
Customer stated the dishwasher is not working control panel works but when it goes to wash motor doesnt work. Found issue to be faulty motor sump assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Converse, TX 78109
Chris S.
Job Details: 01/24/2022
Replaced water tube tested unit everything working properly.
We serviced a
KITCHEN AID RANGE
Model KFED500ESS03
Near San Antonio, TX 78247
Jim G.
Job Details: 01/24/2022
I was able to verify a loose connection at the plug. Used wire tie to secure and informed customer of the a receptacle issue as well. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/24/2022
Terminal block damaged. Replaced block. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Antonio, TX 78224
Jay
Job Details: 01/24/2022
Water line from house to fridge was not installed. Customer getting in touch with builder.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Helotes, TX 78023
Richard G.
Job Details: 01/24/2022
Customer complaint is that the unit is sometimes making ice and sometimes not. Verified faulty icemaker. Replaced icemaker. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/24/2022
Actual Model Number: WDF330PAHB. This dishwasher is in warranty. Our customer was having problems with the dispenser dispensing detergent. I ran service diagnostics cycle and found the F4E3 and F3E3 error codes. I heard a dry pump on fill and wash. I found that the homes water source was turned off to the dishwasher. I looped up the drain hose. I fixed this and zipped WPW10339879. They were not using rinse aid. I advised them to use for drying of dishes. This unit is fully functional now. ; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Corpus Christi, TX 78410
John L.
Job Details: 01/24/2022
made adjustments, unit is now sitting straight
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 01/24/2022
Little bit of a language barrier but customer states unit will flash red and not work. Inspection of unit shows error code for lid lock failure. Mainly testing live Oak shows unit fails hundred percent of the time also strike is extremely loose and wobbly. Replace lock and strike to resolve issue
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Corpus Christi, TX 78415
Adam
Job Details: 01/24/2022
Pre-diagnosed as strike and lid lock. Pre-diagnostics was correct but unfortunately strike has not yet arrived. Ordering strike and latch to resolve issue; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Refugio, TX 78377
John L.
Job Details: 01/24/2022
F8E4 float switch, checked underneath unit for any issues. Found multiple brakes and wiring. Main harness under unit will need to be replaced to resolve the issue.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Corpus Christi, TX 78414
Adam
Job Details: 01/24/2022
Customer complaint of dryer making rubbing noise during operation. Inspection of unit shows both support rollers and idler pulley have gone bad. Replace to resolve issue.
We serviced a
MAYTAG WASHER
Model MHW6630HC1
Near Portland, TX 78374
John L.
Job Details: 01/24/2022
Inspected unit, found cause of noise unit is making due to bad valve cold side. Will need to replace to resolve, as for smell customer is complaining about. Unable to detect any smell at this time, smell may be caused by mildew within tub. All customer can do is run a clean cycle with proper chemicals to help alleviate any smell caused by unit.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Corpus Christi, TX 78414
Adam
Job Details: 01/24/2022
Customer complaint of unit leaking. Inspection of unit shows Error code overload. Running unit through test cycle results in all functions working as designed with no issue. Inspected Again for signs of water drips or peddling none were found. Loaded tub too about the halfway mark full of water and agitated again inspecting for signs of leak none were found. Ran unit through second calibration no issues unable to duplicate customers concern. Issue resolved
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Corpus Christi, TX 78412
Adam
Job Details: 01/24/2022
Service pointer on this unit in regards to heating element needing to be replaced. Also previous diagnostic showing issue with control board. Replaced element and control tested unit issue resolved.