Near San Antonio, TX 78209
Jim G.
Job Details: 04/20/2020
ICEMAKER (STANDA KITCHENAID KUIX335HPS00 Verified proper function. Advised customer on how to replaced filter as well.
Near San Antonio, TX 78257
Tommy B.
Job Details: 04/20/2020
ICEMAKER (STANDA KITCHENAID KUIO18NNZS1 Customer stated the issue was that the unit is not making ice. Found issue to be a water inlet valve not bringing water to the unit. Ordering parts to resolve issue.; ordrng 1 W10881366 (WATER VALVE)
Near Adkins, TX 78101
Steven G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Checked refrigerator found water line to ice maker has a crack, replaced fill tube checked operation unit is working normal now"
Near Boerne, TX 78006
Tommy B.
Job Details: 04/20/2020
DRYER WHIRLPOOL WED8740DW1 "Replaced thermal cutoff, thermal fuse and thermostat. Still no heat. Received error in L2. Called DH, recommended wiring harness and control board. Parts ordered. One part currently out of stock. ; rqstng P&A on 1 W10637533 (WIRING HARNESS) and 1 W10849080 (CONTROL BOARD), states that autho needed"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/20/2020
WASHER SAMSUNG WF45H6300AG/A201 Unit leaking water. Found cause to be O-ring one drain pump filter. Customer asked me to order part and he will install it because it’s just the filter. Quoted 141.31 for Sc and part plus tax. Customer wanted to proceed with repair. Ordering filter. Collected Sc and part cost. ; ordrng 1 DC97-16991A (FILTER)
Near Cibolo, TX 78108
S. L.
Job Details: 04/20/2020
WASHER WHIRLPOOL WTW5000DW2 Replaced start capacitor ran test cycle all operations normal recalibrated unit advised of survey.
Near San Antonio, TX 78254
Richard G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Thawed out freezer section. Replaced evap motor and thermistors. Tested to complete. Unit is good to go.
Near San Antonio, TX 78223
Steven G.
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE320M0ES2 "Checked range found broken handle grill, replaced grill checked unit ok"
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 04/20/2020
WASHER MAYTAG MVWC565FW2 Replaced control board went into diagnostics drain pump continuously running.Ordering new drain pump to resolve issue.; ordrng 1 W11399437 (DRAIN PUMP)
Near San Antonio, TX 78258
Jim G.
Job Details: 04/20/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced final part. Issue resolved
Near San Antonio, TX 78258
Jim G.
Job Details: 04/20/2020
ICEMAKER (STANDA KITCHEN AID KUIX305ESS1 RECIRCULATION pump is out. ; ordrng 1 W11325175 (RECIRCULATION PUMP)
Near Schertz, TX 78154
S. L.
Job Details: 04/20/2020
MW-HOOD COMBO WHIRLPOOL WMH78019HV0 "Removed unit replaced door control, thermostat ,antenna, and magnetron followed installation instructions tested all operations normal no email provided."
Near San Antonio, TX 78254
Richard G.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer complaint is that the unit is leaking from under the door when the unit drains. Ran unit through automatic test and found a small leak from the drain pump. Did not see any water spots on unit and the door gasket looks to be installed correctly and in good shape. Left the customer with a leak detection sheet to see if there are leaks coming from anywhere else on return visit. Ordering drain pump.; ordrng 1 W10876537 (drain pump)
Near San Antonio, TX 78250
Christian G.
Job Details: 04/20/2020
WASHER MAYTAG MVWX655DW1 "Issue stated by customer: washer not putting out water. Customer stated she was under warranty through bestbuy. Informed her the dispatcher showed there was no warranty through our company, she explained Best Buy would reimburse her for charges since they can’t send out their own tech. Informed customer costs of s.call, labor and water valve would be. Customer stated she would wait until Best Buy could come out."
Near San Antonio, TX 78250
Christian G.
Job Details: 04/20/2020
REFRIGERATOR KITCHENAID KBFN502EBS02 Issue stated by customer: refrigerator had been blinking over temp for three days and freezer section had turned off. Replaced control to resolve issue. Unit tests good at this time
Near Selma, TX 78154
S. L.
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE320M0EB2 Used skid pulled unit replaced control and fuse. Preheat unit tested all operations normal customer declined email.
Near San Antonio, TX 78220
Steven G.
Job Details: 04/20/2020
WASHER MAYTAG MVWC6ESWW1 "Checked washer found unit not filling with water unit has a bad pressure switch, replaced pressure switch checked operation unit working normal now ; pckd up 1 WPW10248240 (switch-sen)"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/20/2020
WASHER WHIRLPOOL WTW5000DW3 "Replaced drive hub kit, drive pulley, and belt. Tested to complete. No squealing during spin. Unit is good to go."
Near Cibolo, TX 78108
S. L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Found mullion not closing completely causing door,to hit other door. Ordering new mullion rescheduled next Tuesday.. ; ordrng 1 W11025614 (rail-mulln)"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Last tech found ceased compressor. Confirmed diagnosis. Replaced compressor. Vacuumed unit, held vacuum. Charged unit. Held charge. Unit began cooling immediately upon testing. No further issues at this point."
Near San Antonio, TX 78253
Richard G.
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE525S0JB0 Replaced control panel overlay and cooktop. Unit is good to go.
Near San Antonio, TX 78218
S. L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Powered off unit replaced ice maker replaced UI ran tests no smell no popping all operations normal.
Near , TX 78015
Douglas H.
Job Details: 04/20/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated unit making squeaking noise. Found issue to be belt tearing and did further investigation and found tearing due from pulley and wheel going out. Used dryer repair kit to resolve issue. Yes to survey and leave behind.; used 1 4392065 (REPAIR-DRYER) from stock
Near Somerset, TX 78069
Ezequiel V.
Job Details: 04/20/2020
WASHER MAYTAG MVWB865GW Checked washer found 120 coming from wall outlet good voltage to washer. Ordering control board due to unit not going into diagnostics and not powering on.; rqstng P&A on 1 W11266624 (CONTROL BOARD )
Near Windcrest, TX 78239
Steven G.
Job Details: 04/20/2020
OVEN ELECTRIC (D KITCHENAID KODC304ESS01 "Checked oven found unit dead and doors locked, found bad thermal fuse, replaced fuse checked operation upper oven not heating replaced thermostat checked operation unit working normal now ; used 1 WP9759242 (THRMST-FIX) from stock, pckd up 1 W11025102 (FUSE THERMAL )"
Near San Antonio, TX 78250
Christian G.
Job Details: 04/20/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 "Issue stated by customer: water not dispensing from fridge. Ice still being made. Found unit not dispensing water. Bled lines for any air and reinstalled filter to relieve any pressure. Water started dispensing again. Did measured fill, no issues. No further issues at this time. Mentioned to customer if issue does come back we will need to order pressure valve kit from service pointer#W11394954A"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/20/2020
OVEN ELECTRIC (D JENN-AIR JJW2830WP02 Made unit functional for customer still need convection fan assembly. Installed new cooling fans to make unit functional. ; saved tckt
Near Boerne, TX 78006
Douglas H.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer stated element caught on fire. Found heater appeared to be ashy. Calling techline per notes. Spoke with Austin he stated to replace heater this happened likely due to hard water building up on heater and heater was burning off mineral deposits. SR 7727615425Contacted safety, spoke with tasheika she stated to go ahead and order element and repair unit. Safety SR 7727594880Ordering element to resolve the issue. ; ordrng 1 W10518394 (heater)"
Near Castroville, TX 78009
Richard G.
Job Details: 04/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS01 Customer complaint is that the display is not functional. Ordering console.; ordrng 1 W11428583 (CONSOLE)
Near Selma, TX 78154
Steven G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Checked refrigerator found ice maker leaking water, replaced ice maker checked operation unit working normal now ; used 1 WPW10300024 (ICE MAKER) from stock"
Near San Antonio, TX 78233
Steven G.
Job Details: 04/20/2020
WASHER MAYTAG MVWX655DW1 "Checked washer customer states leaking a lot of water, checked hoses all checked ok ran cycle found drain is backing up customer has plumbing problem washer is working normal"
Near Helotes, TX 78023
Christian G.
Job Details: 04/20/2020
OVEN ELECTRIC (S KITCHENAID KOSE500ESS04 Issue stated by customer oven not powering on at all. Replaced control and thermal:al fuse. Unit powered on. Found F6E6 stored. Cleared error code. Tested unit on connect bake to 350. Ran broil test as this was where customer unit failed. Unit successfully broiled for 5-10min no further issues at this time.
Near San Antonio, TX 78219
Steven G.
Job Details: 04/20/2020
WASHER MAYTAG MVWB765FW3 Checked washer found noisy in agitation ordered gear case ; ordrng 1 W11134159 (ASSEMBLY DRIVE )
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/20/2020
FREEZER FRGIDAIRE LFFH17F7HWB Customer stated unit making loud noise. Found cause to be EVAP motor is the issue. Quoted 206.72 for P&L. Customer wants to talk with husband about repair. Collected priority Sc. ESTIMATE ONLY!!; rqstng P&A on 1 297250000 (motor)
Near Helotes, TX 78023
Christian G.
Job Details: 04/20/2020
RANGE MAYTAG MER8700DS1 Issue stated by customer: burners keep varying in temps. Replaced infinite switches and control. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78208
S. L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Removed Ui replaced with new defrosted evaporator and installed new fan with harness tested all operations normal.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/20/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Customer complaint is that the unit was sparking in the back. Sparking was coming from the metal rack.; ordrng 2 W10740485 (support)s and 1 W10749119 (support) and 1 W10749120 (support) and 1 W10803366 (rack)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/20/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 Replaced blower fan. Tested to complete. Unit is good to go.
Near La Vernia, TX 78121
S. L.
Job Details: 04/20/2020
DRYER SAMSUNG DV42H5200EWA3 Removed front and drum cleaned out cabinet replaced door switch and element reassembled tested all operations normal.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/20/2020
RANGE WHIRLPOOL WFG515S0ES1 Left front burner that came in did not match the actually burner cap. Ordering part again and orifice holder as well. ; ordrng 1 W11197500 (holder-orf) and 1 WPW10515455 (burnr-head)
Near Helotes, TX 78023
Douglas H.
Job Details: 04/20/2020
WASHER MAYTAG MVWB835DC4 "Customer stated that unit was not functioning properly. Ran auto test cycle and unit would stop on certain parts of the cycle. Switched out control and UI board to resolve the issue. Ran test cycle again and got lid lock error. Attempted manual test for lid lock, lid lock not functioning. Ordering lid lock to resolve the issue. ; ordrng 1 W10861642 (latch)"
Near San Antonio, TX 78253
Richard G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer states that the unit stopped making ice again. Called techline and spoke to Steve. Says it’s either a bad icemaker or harness. Reordering icemaker and ordering harness. Icemaker is covered from previous install. Service call less than 90 days.; ordrng 1 W10710113 (HARNESS) and 1 W11294907 (icemaker)
Near Schertz, TX 78108
Jim G.
Job Details: 04/20/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DP02 Customer has wrong address on file. They live in Fort Worth.
Near San Antonio, TX 78259
Jim G.
Job Details: 04/20/2020
WASHER WHIRLPOOL WTW48558WHW1 Unit is now working properly.
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 04/20/2020
REFRIGERATOR SAMSUNG RF28HFEDTSG Checked refrigerator found ice makers frozen over. Preformed troubleshooting steps with Samsung techline found bad ice makers ordering both to resolve issue.Top IM pn:DA82-02705ABottom IM:DA97-07603B.Ref7003719283; ordrng 1 DA82-02705A (TOP ICE MAKER) and 1 DA97-07603B (BOTTOM ICE MAKER)
Near San Antonio, TX 78256
Tommy B.
Job Details: 04/20/2020
WASHER WHIRLPOOL WFW5620HW0 "Replaced bellow and front clamp. No errors. No leaks, unit is functioning as designed."
Near Helotes, TX 78023
Douglas H.
Job Details: 04/20/2020
WASHER MAYTAG MVWX655DW1 ESTIMATE ONLY!! Unit not functioning. Found motor control errors and faulty motor. quoted 480.36 for P&L for control. Didn’t include motor price into quote due to motor still being covered under 10 yr part warranty. Collected Sc. ; rqstng P&A on 1 W11116592 (cntrl-elec) and 1 W11283592 (motor-drve)
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Checked refrigerator found shelf track broke ordered; ordrng 1 W10694126 (track) and 1 W10694127 (track)
Near San Antonio, TX 78245
Christian G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Issue stated by customer: fridge had ice buildup near diffuser. Installed new diffuser and cover. Unit tests good. Informed customer of survey.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/20/2020
RANGE KITCHENAID KDRS483VSS03 Same error has appeared. Reordering parts plus control as a precaution. ; ordrng 1 W10852104 (cntrl-elec) and 1 WPW10116117 (swtch-memb) and 1 WPW10298120 (cntrl-elec)
Near Port Aransas, TX 78373
Adam
Job Details: 04/20/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived at location home now has residence customer stated that builder said there was something wrong with the microwave but have already replaced. Inspection of unit does show that it is a completely different microwave none of the model or serial numbers match there is no issue with this unit. Issue resolved
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Checked refrigerator found frost in freezer section caused by door gasket not sealing, heated door gasket and adjusted checked unit gaskets are sealing normal now"
Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/20/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ2 According to techsheet a new touch panel (included in door) is needed. Ordering control as a precaution. ; ordrng 1 W11334571 (DOOR (CONTROL)) and 1 W11345890 (CONTRIL)
Near San Antonio, TX 78254
Douglas H.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Customer stated food was freezing in fridge section. Found issue to be faulty diffuser and faulty UI keeping diffuser open to long. Ordering parts and diffuser showing to be out of stock.; ordrng 1 W11130216 (cntrl-elec) and 1 W11236851 (diffuser)
Near Helotes, TX 78023
Douglas H.
Job Details: 04/20/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Customer stated that unit was making rattling noise. Found issue to be faulty EVAP fan. Ordering 2 fans to resolve the issue.; ordrng 2 W10854409 (motor-evap)s
Near , TX 78121
S. L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Ice maker shows over temp error in diagnostics just replaced ice maker can force it into harvest but has error still temperature at 5 at icemaker temp good need new UI and control rescheduling Wednesday.; ordrng 1 W11239666 (UI) and 1 W11293378 (CONTROL )
Near Helotes, TX 78023
Douglas H.
Job Details: 04/20/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 Customer stated hinge pops when opening and closing door. Ordering cam assembly for freezer door.; ordrng 1 WPW10121046 (etension)
Near Aransas Pass, TX 78336
John L.
Job Details: 04/20/2020
WASHER MAYTAG MVWC465HW2 "Installed components, recalibrated. Issue resolved."
Near Ingleside, TX 78362
John L.
Job Details: 04/20/2020
DRYER MAYTAG MEDB835DW4 "Ran diagnostics gotF4E3 restricted air flowTested air flow with air flow tester, tester showed poor air flow. Tested unit again with exhaust removed, tested good airflow. Air flow restriction within home ventilation."
Near Corpus Christi, TX 78414
Adam
Job Details: 04/20/2020
WASHER MAYTAG MVWB865GW0 Install composite calibrated unit ran verification cycle issue.
Near Sinton, TX 78387
John L.
Job Details: 04/20/2020
WASHER MAYTAG MVWB765FW3 "Ran diagnostics, received F8E6 water hazardF3E2 water temp inletF0E4 spin limitedReplaced valve, issue has been resolved."
Near Portland, TX 78374
John L.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed new spray arm, issue resolved"
Near Aransas Pass, TX 78336
John L.
Job Details: 04/20/2020
WASHER ROPER RTW4516FW "Installed pump, recalibrated unit. Tested after installation, issue resolved"
Near Port Aransas, TX 78373
John L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Light in freezer compartment was cause of lights going out, replaced and resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 04/20/2020
WASHER MAYTAG MVWC350AW1 Install components calibrated unit ran verification cycle issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Installed and formed gaskets, issue resolved."
Near Robstown, TX 78380
Adam
Job Details: 04/20/2020
WASHER WHIRLPOOL MVWB765FW3 Install components calibrated unit ran verification cycle issue resolved
Near Port Aransas, TX 78373
Adam
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE320M0EB2 Inspection of unit shows no error codes. Control board on the other hand not I was responding to command. But there is obvious damage to heating element in top right corner of the units. Replace control heating element and switch to resolve issue; ordrng 1 3148951 (sub 3149404) and 1 8273994 (surface element) and 1 W10887901 (cntrl-elec)
Near Portland, TX 78374
John L.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Inspected unit, all lights out in unit. Main light may be issue will need to replace to resolve.; ordrng 1 W10515057 (light board) and 1 W10515058 (light)"
Near Riviera, TX 78379
Adam
Job Details: 04/20/2020
RANGE WHIRLPOOL WFE515S0JS0 Sr# 7727618786. Inspection of unit shows no error codes but after looking at breaker box it looks like electrician has tied to20 amp breaker’s together which does not make 40 or 50 which is required for this range. Is an installation issue advise customer to contact professional electrician.
Near Vinton, VA 24179
Chris S.
Job Details: 04/20/2020
DRYER ROPER RED4516FW0 I installed the bulkhead and drum. All operations check ok.
Near Troutville, VA 24175
Chris S.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 I installed the auger motor and impeller. All operations check ok.
Near Daleville, VA 24083
Chris S.
Job Details: 04/20/2020
RANGE WHIR WFE515S0JS0 The left front burner wasn’t coming on at all. The switch was getting the correct voltage but wasn’t sending voltage to the element. I installed a new switch and checked operations. All operations check OK; pckd up 1 W10434452 (switch-inf)
Near Daleville, VA 24083
Chris S.
Job Details: 04/20/2020
DRYER WHIRLPOOL WED4850HW0 I installed the bearing ring and checked operation. All operations check ok.
Near Daleville, VA 24083
Chris S.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 The left door hinge was bent causing both hinges to not close properly. Both hinges are installed. All operations check ok. ; pckd up 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)
Near Roanoke, VA 24014
Chris S.
Job Details: 04/20/2020
RANGE WHIRLPOOL KSGB900ESS0 I installed the control and cooling fan all operations check ok
Near Victoria, TX 77904
Michael
Job Details: 04/20/2020
WASHER MAYTAG MVWX655DW "Too much stuff in the isle, unable to get to appliance, rescheduled customer ; schdld next appmnt for 4/20 MON !"
Near Radford, VA 24141
Chris S.
Job Details: 04/20/2020
DISHWASHER KITCHENAID KDTE104ESS1 The wash pump motor is getting the correct voltage but isn’t pumping water. Customer will decide if they want to repair. If customer decides to do the repair please order part number WPW10605057
Near Cave Spring, VA 24018
Chris S.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 The UI is getting voltage but isn’t responding. We will replace the UI and the control. ; ordrng 1 W11305308 (cntrl-elec) and 1 W11368911 (UI)
Near Little Rock, AR 72227
Doug M.
Job Details: 04/20/2020
ICEMAKER KITCHENAID KUIX535HPS00 "Water line was disconnected and supply line capped off,rescheduling so supply line can be reconnected by maintenance ; schdld next appmnt for 4/22 WED !"
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/17/2020
DRYER SAMSUNG DV48J7770EP Idler pulley is failing. Will return to repair with parts. ; ordrng 1 DC61-01215B (SPRING) and 1 DC93-00634A (BELT IDLER PULLEY ASSEMBLY)
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
MW-HOOD COMBO KITCHENAID KMHC319ESS2 I forgot to order a necessary part as per techline. ; ordrng 1 W10536989 (thermistor)
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/17/2020
MW-HOOD COMBO KITCHENAID KHMS2040BSS0 Customer stated the unit is not heating. All other functions test normal. Finding issue to be bad magnetron. Ordering parts to resolve issue. ; rqstng P&A on 1 W10245183 (MAGNETRON) and 1 W10491433 (THERMOSTAT )
Near Boerne, TX 78006
Tommy B.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 Customer showed ice in bottom section of freezer. Evap cover fully frosted. Found issue to be bad fan motor. Ordering parts to resolve issue. ; ordrng 1 W11036566 (MOTOR) and 1 W11449066 (HARNESS)
Near Boerne, TX 78006
Tommy B.
Job Details: 04/17/2020
DISHWASHER KITCHENAID KDPE234GPS0 Customer stated the unit stopped functioning all of a sudden. Found issue to be bad control. Ordering control and UI to resolve issue. ; ordrng 1 W11162736 (CONSOLE) and 1 W11305303 (CONTROL)
Near San Antonio, TX 78259
Colton B.
Job Details: 04/17/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Customer reported frozen over evaporator inside of refrigerator compartment and. O cool for a day or two. Found a bad evaporator fan in refrigerator compartment, believe this to be the core issue. I’m also ordering a new evaporator thermistor for icing issue just in case. Freezer is working well after customer reset unit. Ordering a control board for that issue. ; ordrng 1 W10316760 (DEFROST THERMISTOR ) and 1 W11098695 (EVAP FAN) and 1 WPW10743957 (CONTROL)"
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DB Issue is a recurring F2E1 error code. Unit needs a new UI console. Part is currently out of stock at Marcone and at vendor. Did not reschedule a return date. Gate code is #6384; ordrng 1 W11236890 (CONSOLE )
Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/17/2020
BUILT-IN M/W JENN-AIR JMDFS24HM01 Replaced gear assembly. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Replaced refrigerator evaporator drip pan. Checked for obstructions. Found none. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/17/2020
DRYER WHIRLPOOL WED4815EW1 Replaced rollers and idler using dryer repair kit. ; used 1 4392065 (REPAIR-DRYER) from stock
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KFCS22EVMS5 "Last visit found compressor to be functioning intermittently. This time used start device to resolve issue. Unit testing good now with no further issues at this time. Collected service call, P&L."
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/17/2020
DISHWASHER KITCHENAID KUDS40FVSS0 Last visit found melted float switch assembly. This time swapped with new assembly. No further issues at this time.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Issue is that the panel will not accept commands. Finding issue to be that the control is not making contact with buttons. Tried reseating the control but nothing’s changed. Ordering new parts to resolve issue.; ordrng 1 W10854044 (W10854044) and 1 W10913666 (GUIDE) and 1 W11087226 (CONTROL)
Near Boerne, TX 78015
Tommy B.
Job Details: 04/17/2020
WASHER WHIRLPOOL WFW9150WW01 Customer stated that he unit began filling And then did not drain and spin during cycle. Found error F7E2 and unit would not complete automatic test cycle. Will need new MCU to resolve issue. Collected service call.; ordrng 1 W11162736 (CONTROL )
Near Boerne, TX 78015
Tommy B.
Job Details: 04/17/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Customer stated the unit is sparking despite unit being off. Could not duplicate the issue in the home. No further issues at this time.
Near San Antonio, TX 78212
Steven G.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KSSC48QKS02 Checked refrigerator found unit low on freon added dye drier and process tube vacuumed and charged unit will be back in two weeks to check for leak ; schdld next appmnt for 4/30 THU !
Near Boerne, TX 78015
Tommy B.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated that the issue is the unit is leaking water in the bottom of the refrigerator section. Found issue to be clogged drain pan. Customer to resolve issue by defrosting the refrigerator by unplugging it. No further issues at this time. Collected service call.
Near Floresville, TX 78114
S. L.
Job Details: 04/17/2020
DISHWASHER WHIRLPOOL WDP370PAHB0 Ran test cycle found failed wash motor. Ordered new wash motor rescheduling next Monday.; ordrng 1 W11025157 (pump&motor)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHW00 "Replaced start device and capacitor. Start device is clicking and the compressor very slightly hums for about five seconds then shuts off. Condenser fan is running. Called techline and spoke with Chris, sounds like a locked rotor compressor. Ordering compressor and sealed system tech.; ordrng 1 W10507884 (compressor)"
Near San Antonio, TX 78258
Colton B.
Job Details: 04/17/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 Issue is that the compressor will not come on. Replaced condenser fan. Compressor and fan are now running as intended. Unit testing good.