Near San Antonio, TX 78253
Richard G.
Job Details: 04/23/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Customer complaint is that the unit is intermittently heating. Found issue to be with magnetron. Ordering magnetron, capacitor, transformer, fuse, thermostat, and diode.; ordrng 1 W10138793 (fuse) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11224803 (THERMOSTAT ) and 1 W11224856 (thrmst-fix) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 04/23/2020
REFRIGERATOR SAMSUNG RF28HFEDTSG Replaced both top and bottom ice maker due to frozen over no functioning.ran ice maker test no issues. Job com0ete.
Near San Antonio, TX 78254
Richard G.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer states the water is working now but the icemaker is not. Ordering icemaker, harness, and control.; ordrng 1 W10710113 (WIRING HARNESS) and 1 W11294907 (icemaker) and 1 WPW10769076 (cntrl-elec)"
Near San Antonio, TX 78250
Christian G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Issue stated by customer: water leaking from freezer door. Unit not making ice. Ice maker water line had come loose again, replaced connector and rings and ensured proper tight connection. Made sure unit filled with water. Not leaks. Unit tests good."
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDTA50SAHW0 Customer stated that the issue is the unit will not function. Found the issue to be that the control lock was activated. Showed the customer how to remove the control lock and went over proper use and care with the customer. Also refilled her rinse aid with stock from under her sink. No further issues at this time.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 04/23/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer found ui not responding to commands ordering ui to resolve issue. ; ordrng 1 W11294803 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 04/23/2020
OVEN GAS WHIRLPOOL KEBS179BSS00 Issue is that oven keeps blowing fuses. Finding issue to be a faulty cooling fan. Part will hum but not blow air. Ordering new blower and returning. Part is PSP. Quoted for part. P&L are covered. ; ordrng 1 WPW10260254 (BLOWER)
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/23/2020
BEVERAGE CENTER WHIRLPOOL WUW35X24DS02 Verified the model number and serial number but realized there was no purchase date. I explained to the resident that I would have to get a verification of purchase date and authorization from the rental office. Spoke with the rental office and they informed me that everyone at Appliance Care has told them that the 1 year warranty does not start until the resident moves in. I told them that we would have to reschedule and I would come back out once we had an authorization. I called and spoke to M at our office to verify that there was not an authorization.
Near Boerne, TX 78015
Colton B.
Job Details: 04/23/2020
RANGE KITCHENAID KFDD500ESS02 Issue is cracking enamel in top oven. Called techline (SR: 7727651801) who said it’s non repairable. Took pictures to document in SD Quick Pic.
Near San Antonio, TX 78239
S. L.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFC150M0EW4 Tested all 4 burners found no issues these were normal operations according to service pointer W11354284B advised customer that unit is operating as designed and no repair needed.
Near San Antonio, TX 78258
Jim G.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE550S0HZ1 Faulty compressor. Replaced start device. No change. Amp draw too high. ; ordrng 1 W11209866 (compressor)
Near Helotes, TX 78023
Colton B.
Job Details: 04/23/2020
REFRIGERATOR KITCHEN AID KRFF507HPS00 "Issue is no ceiling lights. Installed control board, still no lights. Need to order lights for refrigerator. Ceiling lights are expart. Told customer we’d call when they get in. ; ordrng 1 W11205082 (LIGHT MODULES ) and 1 W11205083 (LIGHT MODULE )"
Near San Antonio, TX 78247
S. L.
Job Details: 04/23/2020
DRYER MAYTAG MEDC465HW0 Found unit not heating unit out tested unit found open element replaced with truck stock element and tested heating temperature and unit functions good found kinked foil vent and moisture and lint accumulation in dryer cleared this put found duct in wall obstructed and advised customer to get professionally cleaned and replace vent hose to prevent fire or premature failure of unit job complete.; used 1 279838 (ELEMENT) from stock
Near Helotes, TX 78023
Douglas H.
Job Details: 04/23/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Upon replacing cam assembly, bolt broke off in the upper hinge. Ordering upper hinge to resolve the. ; ordrng 1 WPW10485980 (TOP FREEZER HINGE)"
Near Helotes, TX 78023
Colton B.
Job Details: 04/23/2020
MICROWAVE OVEN KITCHEN AID KOCE507ESS09 Issue is that unit has flickering lights in oven compartment. Called DH who confirmed control board diagnosis. Ordering a control and returning. ; ordrng 1 W11179310 (CONTROL)
Near Boerne, TX 78015
Colton B.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue is a noisy dampener. Issue is intermittent but was recreated in diagnostics. Reseated dampener in housing, it is now running very quietly."
Near San Antonio, TX 78254
Richard G.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced control and sensor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Tommy B.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE505W0JZ0 Found issue to be thermal fuse. Ordering parts to resolve issue. ; ordrng 1 WP3196548 (FUSE)
Near San Antonio, TX 78238
Steven G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Checked refrigerator found unit not cooling, found shorted compressor, replaced compressor vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78216
Jim G.
Job Details: 04/23/2020
DISHWASHER KITCHENAID KDFE104HWH0 Determine disuse was due to a faulty motor. ; ordrng 1 W11085683 (pump&motor)
Near San Antonio, TX 78256
Tommy B.
Job Details: 04/23/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Customer stated that the issue with the unit is producing ice but overflowing the bin. Tested the icemaker and found the icemaker arm simply nonfunctional. Swapped out with new icemaker to resolve issue. No further issues at this time. Yes to survey.
Near San Antonio, TX 78205
Douglas H.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KSF26C6XYY04 Unit not cooling properly. Finding issue to be inefficient compressor. Ordering compressor and freezer EVAP to resolve the issue. Per Sb web SS parts are still covered. Quoted 400 plus tax for labor. ; ordrng 1 WP2188822 (EVAPORATOR ) and 1 WPW10466675 (COMPRESSOR )
Near San Antonio, TX 78251
Christian G.
Job Details: 04/23/2020
WASHER MAYTAG MVWX655DW1 "Issue stated by customer: Visibly Failed, Broken or Missing Parts Lid cracked. Replaced door, hinges, bearings. Unit tests good."
Near San Antonio, TX 78254
Richard G.
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced inner door, drain pump, deflector, gasket, vent, and dispenser. Tested to complete. Unit is good to go."
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL AFD2535DEW "Unit not making ice, upon testing ice maker saw an arc in the internal workings of the motor. Ordering ice maker to resolve the issue. ; ordrng 1 D7824706Q (ICE MAKER ASSEMBLY )"
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KBRS20ETSS00 Called ahead of time and received no answer. Called Mike Carter from gate phone as instructed. No answer. Voicemail asked for text if immediate response needed. I texted Mr. Carter with my personal phone. Took picture at gate. Received text back. Gained entrance.Customer stated both freezer and fresh food section stopped working. Temperatures in both sections at 78 degrees F. During Service test mode the first test for the defrost heater circuit would not initiate. Unplugged the refrigerator and was able to get the first test to initiate. It read OP for open defrost thermostat. During test 2 compressor came off and on. Test 112 read 12.7 VAC. Did have a odor of refrigerant.Called DH sealed system tech. Advised to check amp draw on compressor. Amp draw was .3-.5 amps. Will need to have die dryer put on and perhaps a compressor. Client decided not to go forward with repair. I provided military discount on service call.; ordrng 1 W10160407 (compressor
Near Boerne, TX 78015
Tommy B.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Swapped out icemaker due to non function. Found intermittent function in new icemaker indicating control board issue per DH.; ordrng 1 W11043763 (CONTROL)
Near Helotes, TX 78023
Douglas H.
Job Details: 04/23/2020
WASHER MAYTAG MVWB835DC4 Last trip found faulty latch. Replaced latch to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Garden Ridge, TX 78266
S. L.
Job Details: 04/23/2020
WASHER MAYTAG MVWB855DC3 Found unit had F8E1 error ran test found failed inlet valve on cold water side causing clothes to not balance when washing creating noise replaced valve with truck stock valve tested all operations normal. No email.; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78256
Colton B.
Job Details: 04/23/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 "Went to install interlock, talked to contractor who said that it sparked the first time he tried to plug it in. Investigated area and found that the right mounting bolt was drilled in at an angle. It was touching a wire and grounding out unit which caused breaker to trip. Corrected the mounting bolt, unit no longer trips breaker."
Near Alice, TX 78332
Adam
Job Details: 04/23/2020
DRYER WHIRLPOOL WED5000DW2 "Inspection when it shows belt broken also door seal ripped and torn in several places causing clothing to snag. Replace door seal and belt to resolve issue; ordrng 1 W10131364 (belt,drive) and 1 W10389571 (seal-door)"
Near Kingsville, TX 78363
Adam
Job Details: 04/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Inspection of unit shows control board and harness wire burned and melted. Replace control board and main harness to resolve issue.; ordrng 1 W10841330 (cntrl-elec) and 1 W10914403 (harns-wire)
Near Portland, TX 78374
John L.
Job Details: 04/23/2020
WASHER MAYTAG MVWC565FW2 "Ran diagnostics, you had no codes. Recalibrated unit and tested on bulky cycle to check water levels. Water level below normal field level, possible issue with control board level sensor. Replace to resolve; ordrng 1 W11320238 (CONTROL BOARD )"
Near Castroville, TX 78009
Richard G.
Job Details: 04/23/2020
WASHER MAYTAG MVWB865GW0 Replaced control and housing with valve. Tested to complete. Unit is good to go.
Near San Antonio, TX 78219
Steven G.
Job Details: 04/23/2020
WASHER MAYTAG MVWB765FW3 Checked washer found grinding noise in agitation replaced drive assembly ran test cycles unit is working properly now
Near San Antonio, TX 78220
Steven G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Checked refrigerator found gasket on freezer door had frost buildup, added silicone to inner liner and cabinet checked ok."
Near Ingleside, TX 78362
John L.
Job Details: 04/23/2020
DRYER WHIRLPOOL WED7500GC0 Ran diagnostics got 1 code F3E1 exhausts thermistor blown. Will need to replace therms to resolve this issue.Dryer is a RAC product and has an extra 1 year to warranty.; ordrng 1 279973 (cutoff-tml) and 1 3391914 (hi limit t stat) and 1 8577274 (thermister)
Near Aransas Pass, TX 78336
John L.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW7500GC0 "F9E1 drain pump errorF9E2 water ring detectedF0E5 off balance loadF0E3 overloadRan test on drain pump, pump clicks but will not turn. Found harness has broken which is why drain pump is not powering on replace harness to resolve.; ordrng 1 W11130532 (harns-wire)"
Near San Antonio, TX 78258
Jim G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced start device. Issue resolved. ; used 1 W11092533 (START DEVICE) from stock
Near Corpus Christi, TX 78408
Adam
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspection of unit shows start device and capacitor not staying on or jumping the compressor as needed. Replace starter and capacitor to resolve issue; ordrng 1 W10448874 (device,start) and 1 W10590088 (capacitor)"
Near Corpus Christi, TX 78404
Adam
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint of icemaker not producing ice. Customer states she ran her own test but I was unable to confirm exactly which test she ran. My testing of the unit test number 56 ice maker error codes comes back as E3 heater time out. Replace icemaker to resolve issue customer was quoted rough estimated cost of 139.49 for ice maker and was charged a diagnostic service of 105+ tax. Customer is aware that a secondary charge will apply once installation of icemaker has been done.; ordrng 1 W10746960 (icemaker)
Near Corpus Christi, TX 78414
Adam
Job Details: 04/23/2020
DRYER AMANA NED4655EW1 Inspection of unit shows dryer not heating but is getting correct voltage. Replace thermostats and timer to resolve issue; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element) and 1 W10745655 (timer)
Near Lake City, TX 78368
John L.
Job Details: 04/23/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Inspected unit, unit was able to take partial commands on control before going out. Most likely issue with UA panel or power panel. Replace these components in order to resolve issue.; ordrng 1 W10138793 (fuse) and 1 W10531156 (filter) and 2 W11187757 (interlock)s"
Near Pulaski, VA 24301
Uriah B.
Job Details: 04/23/2020
WASHER WHIRLPOOL WFW72HEDW0 Needs door loOrdering control to have on hand.W11031829 control board. . If needed. ; ordrng 1 W11031829 (cntrl-elec) and 1 WPW10443885 (door lock)
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 04/23/2020
DRYER WHIRLPOOL WED5620HW0 Checked washer found unit heating properly no error codes during testing or operation. Job complete.
Near Schertz, TX 78154
S. L.
Job Details: 04/23/2020
DRYER MAYTAG MEDX655DW1 Found failed drum roller. Used dryer repair kit replaced rollers and belt tested unit all operations normal customer paid service fee labor tax and part total.; used 1 4392067 (REPAIR) from stock
Near Helotes, TX 78023
Douglas H.
Job Details: 04/23/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Last trip found faulty EVAP fans causing the noise. Replaced both fans to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78222
Steven G.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found not leaking anywhere, customer is using old wash tub to collect water and drain into yard, possibly overfilled, customer to watch and call if any problems, washer is working properly"
Near Castroville, TX 78009
Richard G.
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint is that the unit is not drying the dishes. Customer has tried it with rinse aid and without. The unit is hot when opening the door. Ran unit through automatic test and found no error codes and all steps passed. The unit is operating as designed. Water is heating up properly and the heater is heating well. Customer recently did a load of dishes and showed me that they were all wet. Dishes in the dishwasher are all plastic. Informed customer that the plastic doesn’t dry as well and to ensure they are always using rinseaid, and to prop the door open at the end of the cycle."
Near San Antonio, TX 78254
Colton B.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW8800YC1 "Issue is that the drain pump will not stop running after the load ends. Checked drain pump, it passed continuity test and unit drains well. No error codes on unit and I was unable to replicate during visit. I believe the issue to be a bad control board. Quoted customer or the repair. Customer opted to not go through with repair. Collected service call."
Near Radford, VA 24141
Chris S.
Job Details: 04/23/2020
WASHER MAYTAG MHW5630HC0 F0E2 F0E5 F8E1 F5E3 I cleared the error codes and checked the functions. All operations check ok. The bellows is torn at the bottom causing a water leak. ; ordrng 1 W11314648 (bellow)
Near Boerne, TX 78015
Douglas H.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Customer stated right front burner not igniting. Found slight debris on burner cap. Cleared debris to resolve the issue. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78258
Jim G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced start device. Issue resolved. ; used 1 W11092533 (START DEVICE) from stock
Near Bloomington, TX 77951
Michael
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Installed parts ordered, the appliance is working normal"
Near Victoria, TX 77905
Michael
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE550S0HW1 "The fan comes on by itself when not in use and doesn’t shut off. F1E0 error code, per tech sheet, replace control, high limit thermostat and sensor checked out. Installed new control, preheated the oven on convect bake, the fan is no longer coming on by itself, fan and appliance are working normal"
Near Portland, TX 78374
John L.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Main and freezer light was causing lighting issues. Replaced both lights and issue has been resolved.
Near Orange Grove, TX 78372
John L.
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspected unit, found hose clamp was not secured properly and allowed unit to leak when running. Placed hose clamp and secured properly, issue resolved."
Near Corpus Christi, TX 78408
Adam
Job Details: 04/23/2020
DRYER AMANA NED4655EW1 Inspection of unit shows very good working order. Unit is getting correct voltage and hitting proper temperatures. Customer complaint of unit requiring two or three cycles to dry. Further inspection of exhaust hose through the house shows blockage. Advise customer to contact the builder to resolve issue.
Near Pulaski, VA 24301
Uriah B.
Job Details: 04/23/2020
RANGE WHIRLPOOL RF376LXGN1 Replaced front left burner. All checks ok.
Near Greenbrier, AR 72058
Doug M.
Job Details: 04/23/2020
LAUNDRY MAYTAG MVWB865GC0 "Inspected for white residue on clothing, performed service diagnostics found no error codes, performed manual test all steps checked ok,found customer overloading and using too much detergent,informed customer to cut down on load size and detergent,found dispenser not staying closed when filling,diagnosed to need dispenser,; ordrng 1 W11397976 (DISPENSER )"
Near Troutville, VA 24175
Uriah B.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW8500DC5 "F0e3F2e1Unable to reproduce sound while in home, even with wet clothes in basket. Found small items underneath unit and removed them. Cx to observe and record."
Near Roanoke, VA 24012
Uriah B.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW4816FW2 "F0e2F7e6Found unit not quite level and some kinda shim had come out from under the front left foot. Suspension seems to lean slightly, but will have cx run after leveling. If callback pre order suspension before coming back out. ; used 1 WP8567668 (TIE) from stock"
Near Cave Spring, VA 24018
Uriah B.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE505W0HS1 Replaced terminal block and reconnected wiring. All checks ok.
Near Salem, VA 24153
Uriah B.
Job Details: 04/23/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Pump not pumping strong enough. Replaced pump. Check valve was also partially stuck, loosened check valve. All checks ok. ; used 1 W10876537 (DRAIN PUMP) from stock"
Near Pulaski, VA 24301
Chris S.
Job Details: 04/23/2020
REF LG LSXS26326S00 There is a leak or an In efficient compressor. There is no cooling when the compressor is running. Customer decided not to repair.
Near Salem, VA 24153
Uriah B.
Job Details: 04/23/2020
WASHER MAYTAG MHW5630HC0 Replaced control board. Ran test cycle. All checks ok. ; pckd up 1 W11322901 (cntrl-elec)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/23/2020
DRYER AMANA NED4655EW1 Motor not turning even when you hold down the start button. Replaced motor. There is an electrical sparking coming from the ceiling either in or around the light fixture in the part of the basement that the dryer is in. Recommend not using the unit until a licensed electrician checks all connections and makes sure the grounding is also proper. ; used 1 279827 (MOTOR) from stock
Near Little Rock, AR 72227
Doug M.
Job Details: 04/23/2020
ICEMAKER KITCHENAID KUIX535HPS00 "Inspected unit for water leak,ran all water functions found no leaks coming from unit,check all water line connections checked ok,there is a drip coming from supply line under cabinet,maintenance to fix supply line,verified normal operation unit checks ok"
Near Conway, AR 72034
Doug M.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Inspected unit for ice build up on bottom of freezer,removed ice,found unit not draining,removed drain tube found packing in tube not allowing water drain into drip pan,removed packing,tested unit operation checks ok"
Near Port Aransas, TX 78373
John L.
Job Details: 04/22/2020
DRYER WHIRLPOOL WED5620HW1 "Unit no longer at home, was sent back to store."
Near Aransas Pass, TX 78336
John L.
Job Details: 04/22/2020
DRYER MAYTAG MEDC465HW0 "Inspected unit, found issue with outlet. Explained that outlet caused issue."
Near Victoria, TX 77905
Michael
Job Details: 04/22/2020
WASHER MAYTAG MVWC565FW2 "The water keeps leaking inside the tub. Installed new inlet valve, calibrated and tested the valve, is no longer leaking by."
Near Victoria, TX 77904
Michael
Job Details: 04/22/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 "The motor wouldn’t start up, installed part ordered, ran diagnostics, completed with no error codes, the appliance is working normal"
Near Corpus Christi, TX 78414
Adam
Job Details: 04/22/2020
WASHER MAYTAG MVWB835DW1 Unit is out of warranty customer was charged including tax for diagnostic only. Customer complaint of leak from top side of washer. Inspection of unit shows no error codes but small crack in the housing for the water valves. Quoted customer rough estimated cost of housing. Customer has declined any further service issue resolved.
Near Corpus Christi, TX 78413
Adam
Job Details: 04/22/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Customer complaint of unit not level. Spoke with NR before arrival at home leveling unit is not something that is covered under warranty. Explained this to the customer she understands and will be contacting KitchenAid pro further assistance.
Near Victoria, TX 77905
John L.
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 "Installed component, pressure is holding and unit is cooling as should. Issue has been resolved"
Near Robstown, TX 78380
Adam
Job Details: 04/22/2020
WASHER WHIRLPOOL MVWX655DW2 Install components calibrated unit ran verification cycle issue resolved
Near Corpus Christi, TX 78416
Adam
Job Details: 04/22/2020
DRYER MAYTAG MGDC215EW0 Inspection of unit shows burner assembly not getting gas also heating element not coming to temperature. Replace assembly and start switch in timer to resolve issue; ordrng 1 W10117655 (switch push to start) and 1 W10185981 (timer) and 1 W10336852 (burner-gas)
Near Corpus Christi, TX 78415
Adam
Job Details: 04/22/2020
WASHER MAYTAG MVWB855DC3 Install components tried to calibrate units consul is no longer responding after switching components. Further testing of unit shows miss communication error between control and interface. New control board is good and LED light comes on and tested out OK problems with interface or harness wire. Replace both to resolve issue; ordrng 1 W10777956 (harns-wire) and 1 W11035010 (console)
Near Aransas Pass, TX 78336
John L.
Job Details: 04/22/2020
OVEN WHIRLPOOL WDE350LVB02 "Inspected unit, ran test on board. Board not sending power to elements. Replace board to resolve.; ordrng 1 W10769823 (cntrl-elec)"
Near Aransas Pass, TX 78336
John L.
Job Details: 04/22/2020
WASHER WHIRLPOOL WTW4816FW "Ran diagnostics got 1 codeF7E1 basket speed faultTested for spin, unit spins. Tested tachometer, unit does not read basket spin. Replace actuator to resolve. Unit also failed to shut down and unlock possible control issue, replace to resolve.; rqstng P&A on 1 W10815026 (actuator) and 1 W11101101 (cntrl-elec), states that autho needed"
Near Victoria, TX 77905
Michael
Job Details: 04/22/2020
WASHER MAYTAG MHW5630HC0 "The appliance is still leaking. Removed back panel, no visible leaks from any of the hoses or dispenser. Saw water stains on the front panel coming from the top, possible leak pump to bellow hose. This is a stackable unit in a tight space, will need a 2nd person to help on this job. ; schdld next appmnt for 4/24 FRI !"
Near Victoria, TX 77901
Michael
Job Details: 04/22/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Still not cooling or making ice, temperature in the RC and ice maker compartment is 55 degrees and 33 degrees in the FC. The evaporator in the RC is now completely iced over, when it was starting to frost on the last visit I was told it shouldn’t effect the FC, therefore there has to be a short somewhere disconnected LED lights per tech line, was advised to disconnect the ff display on my next visit for process of elimination. Called tech line to confirm that’s what I still need to do, spoke with Cathy, she said that I didn’t need to disconnect the pantry display, to do test 4 and make sure there is a good frost pattern on the freezer evaporator and call back. Took FC apart and removed back panel, found the evaporator was starting to ice over and the bimetal was in the wrong location, defrosted and put bimetal in correct. location. Called tech line back and spoke with Ed, he said I also needed to expose the RC evaporator, redo test 4 and call bac
Near Quitman, AR 72131
Doug M.
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installed uv filter drier due to restriction per tech line,tested unit operation checks ok"
Near Little Rock, AR 72227
Doug M.
Job Details: 04/22/2020
REFRIGERATOR WHIRLPOOL WRS315SNHW01 "Inspected unit for vibrating noise,found evaporator fan blade has broken causing unbalance issue,diagnosed to need fan blade and fan motor ; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)"
Near San Antonio, TX 78249
Colton B.
Job Details: 04/20/2020
WASHER MAYTAG MVWB765FC3 "Issue was that unit will not start. Replaced the control board for that issue, also noticed the hot water valve being clogged. Replaced valve to resolve that issue as well. Unit is testing good."
Near San Antonio, TX 78258
Colton B.
Job Details: 04/20/2020
WASHER WHIRLPOOL WFW5620HW0 "Issue is that unit completed cycle and would not turn back on. Could not operate unit when I arrived. Got unit into diagnostics mode, after that the unit seems to be working well. Called techline and spoke to Scott (SR: 7727615079) who walked me through engineering notes. Ultimately he said that resetting it might have fixed it and that if it happens again the problem will be elevated to engineering. Ran 2 quick wash cycles, no leaks of any kind were observed. Gate code is 13666 if needed for return visit."
Near San Antonio, TX 78260
Colton B.
Job Details: 04/20/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Issue is that oven would restart when starting a bake cycle. Replaced console. Could not pull unit far enough out of the wall to do the control board. Unit is hardwired and could not be unplugged. Replacing the console seems to have solved the issue. Told customer that if the problem comes back have her builder install a plug so that we can get unit out of wall.
Near San Antonio, TX 78258
Colton B.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Issue is a noisy evaporator fan. Found evaporator frozen over, noise is coming from fan hitting ice. Finding issue to be a bad defrost sensor. Ordering a new Evap fan with defrost sensor to resolve issue. Put unit into a forced defrost to help with noise while part ships. Collected SC and quoted customer for P&L on return visit.; ordrng 1 WPW10514110 (EVAP FAN )"
Near Bulverde, TX 78163
Colton B.
Job Details: 04/20/2020
RANGE WHIRLPOOL WGG745S0FS02 Issue was that the burners would intermittently not light. Replaced control board to resolve issue. Unit tested good.
Near San Antonio, TX 78260
Colton B.
Job Details: 04/20/2020
COOKTOP ELECTRIC JENN-AIR JED3430WS01 "Issue is a damaged cooktop and a bad burner. Customer wants cooktop glass and grill replaced as well as a bad burner. Ordering all necessary parts. Some parts are put of stock, not scheduling return date. Quoted customerfor P&L on return visit. Gate code is #3874; ordrng 1 W10163206 (GLASS TOP) and 1 WPW10205094 (GRILL) and 1 WPW10215034 (SWITCH) and 1 WPW10221529 (BURNER)"
Near Bulverde, TX 78163
Colton B.
Job Details: 04/20/2020
WASHER WHIRLPOOL WFW5620HW Issue is a PF error code on unit. Finding issue to be bad wiring. Called techline who agreed but said if the wiring checks good it could be a control board. This is the second new unit customer has had with same issue. Asked customer to get an electrician out to look at wiring.
Near San Antonio, TX 78260
Colton B.
Job Details: 04/20/2020
DISHWASHER IKEA IUD8555DX2 Issue is a loud humming noise from dishwasher. Drain pump seems to be running louder than normal and matched the customers description of sound. Ordering new drain pump to resolve issue. ; ordrng 1 WPW10531320 (DRAIN PUMP)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/20/2020
DISHWASHER WHIRLPOOL WDT720PADM1 F7E1 F8E2 educated customer on the hotwater inlet again and how to avoid the heater malfunctioning.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/20/2020
WASHER WHIRLPOOL WTW8500DC2 Replaced console. Ran automatic test mode. Operating as designed.
Near Boerne, TX 78006
Tommy B.
Job Details: 04/20/2020
DISHWASHER KITCHENAID KDTM354DSS5 Swapped out bad wiring harness and control due to the unit having been damaged by electrical failure. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78245
Christian G.
Job Details: 04/20/2020
DRYER MAYTAG MEDX655DW1 Issue stated by customer: dryer door hard to close. Timer runs constantly. Adjusted dryer door to close properly. Informed customer timer will run wherever unit is set to until it ends regardless if unit is started. Unit tested good at this time.
Near Adkins, TX 78101
Steven G.
Job Details: 04/20/2020
RANGE KITCHENAID KSDG950ESS1 Checked range found vent for down draft out of place adjusted into place checked unit everything checks ok
Near San Antonio, TX 78251
Christian G.
Job Details: 04/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV00 "Issue stated by customer: freezer section frosted up on left side. Previously found unit not sealing properly(review pics) replaced slide arms, brackets and gasket. Unit closing even and securely now. Unit tests good. Informed customer of survey"
Near San Antonio, TX 78240
Richard G.
Job Details: 04/20/2020
WASHER MAYTAG MVWC565FW2 Replaced control. Tested to complete. Unit is good to go.