We serviced a
AMANA RANGE
Model ACR4303MFB
Near Portland, TX 78374
Michael
Job Details: 10/26/2021
I spoke with the customer and Barbara manger at RAC. I advised them I dont have the warranty information, I verified it with MD, that I would have to charge them without the information. She figured out it was done online, will call them back and reschedule.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Portland, TX 78374
Michael
Job Details: 10/26/2021
The customer says it wont start, it was working fine. Checked voltage at the wall outlet, Im not getting 120 on one of the legs, checked it at the appliance, not getting 120 at black wire L1 and getting 240 on the red wire L2 and 240VAC at both legs, showed the customer the readings, bad outlet or breaker, the fuse on the appliance is good. Customer issue, will have to get an electrician to correct the problem, the should start working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Ingleside, TX 78362
Michael
Job Details: 10/26/2021
The customer says its not washing the clothes properly and not activating the softener. F0E5 error code, cleared error code and unplugged the appliance for 60 seconds and plugged it back in. Calibrated and performed a quick, completed with no issues or error codes codes. Listening to the customer on how her sheets were coming out wrinkled. I asked her if she was turning off the extra power light on the settings the light comes on. She said no. I advised her if she use bulky sheets towels and heavy duty the light needs to be turned off otherwise you will not get the water you need up front. Extra power is designed to take out stains. The appliances working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near Corpus Christi, TX 78414
John L.
Job Details: 10/26/2021
Put unit into diagnostics mode pulled one code F6E2 inlet voltage. Checked under unit, found valve was disconnected, placed connector back into place firmly and issue resolved.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Corpus Christi, TX 78410
Adam
Job Details: 10/26/2021
Customer complaint of lid cracking. Inspection of unit shows both right and left hand hinge is starting to have cracks going through lids towards the glass. Will need to replace lid and screws to resolve issue.
We serviced a
AMANA MICROWAVE
Model AMV2307PFB4
Near Corpus Christi, TX 78410
Adam
Job Details: 10/26/2021
Customer complaint of under counter light never turning off. Inspection of unit shows replace the control board to resolve issue unfortunately board that was provided does not match board required. Pull the part number directly from existing control to re-order board.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Corpus Christi, TX 78410
Adam
Job Details: 10/26/2021
Customer complaint of unit catching fire. Arrived at location and unit has been put in the front driveway. Further investigation shows unit shows it did catch fire inside drum customer states during operation. I did take several pictures in SD-QuickPic as well as live video chat with tech line. SR #7732083678. Tech line has deemed unit as not-repairable. Transferred me to safety team. Safety team SR#7732045305. After going over the issue with both tech line and safety team safety team stated they will be reaching out to the customer personally to follow up with the issue. I did inform customer to expect a phone call from that department and wish them a better day. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Corpus Christi, TX 78408
John L.
Job Details: 10/26/2021
Put unit into diagnostics mode, found issue loss of refrigerant and bad heater. Will need to order components to resolve issue. Compressor start up is rough, slowly steadies then quiet. Amperage stays high for a few minutes and drops below minimum requirements.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Aransas Pass, TX 78336
Michael
Job Details: 10/26/2021
Installed the fix-thermostat, please the appliance in and turned it on. The appliance is heating and working normal.
We serviced a
AMANA MICROWAVE
Model AMV2307PFW3
Near Robstown, TX 78380
Adam
Job Details: 10/26/2021
Plant of fan noise during operation more specifically exhaust fan. Regardless of higher low setting fan is making strange humming noise. Replace fan blower to resolve issue. Job will require two technicians to unmount unit.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78416
John L.
Job Details: 10/26/2021
Installed components, tested unit after installation. Issue has been resolved.
We serviced a
AMANA DRYER
Model NED4655EW
Near Rockport, TX 78382
Michael
Job Details: 10/26/2021
The drum isnt turning. Lifted the top, found the belt was busted, removed the front panel and the drum, installed dyer kit, put panels back in place. Plugged the appliance in and turned it on, the drum is turning properly and appliance is heating and working normal
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model GI15NDXZS2
Near San Antonio, TX 78209
Jim G.
Job Details: 10/25/2021
The issue was the filter.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ4
Near Cibolo, TX 78108
Zachary
Job Details: 10/25/2021
Checked OTR MW, found it was indeed not heating and making abnormal sound. Checked outlet. Correct wiring and voltage. Tech 28 and I removed MW from cabinetry. Replaced magnetron and support part. Tested and MW now working. Reassembled and reinstalled back into cabinet. Tested again. OTR MW is now working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/25/2021
Crack in tub causing leak. Seal on gearcase bad. Will replace both.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near San Antonio, TX 78249
Jim G.
Job Details: 10/25/2021
Panel was. It the correct panel as customer already had this one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near San Antonio, TX 78209
Chris S.
Job Details: 10/25/2021
Replaced control board tested unit everything working properly and programmed control board.
We serviced a
MAYTAG FREEZER
Model MZF34X18FW
Near Pipe Creek, TX 78063
Sebastian
Job Details: 10/25/2021
Spoke with customer over the phone they expressed to me that theyve been getting messages but never called in any unit
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near La Vernia, TX 78121
Chris S.
Job Details: 10/25/2021
Replaced door with control board. Everything working good but also notice in spin kinda making a weird noise. Need to order tub assembly.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78263
Zachary
Job Details: 10/25/2021
Replaced timer with no change. Gained access to drive motor. Everything appeared normal. Replaced drive motor and tested. Dryer is now working. Reassembled and tested all other functions and they were working properly. No other issues or errors found. Dryer is now working as designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bandera, TX 78003
Sebastian
Job Details: 10/25/2021
Found that the dryer is technically wired right to the terminal block but the plug the customer has is miss wired showing 120 V from hot to hot 240 from hot to ground. Customer recently had electrician change out plug instructed customer that they must contact electrician To fix his work
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW1
Near Pipe Creek, TX 78063
Sebastian
Job Details: 10/25/2021
Replace control and tested calibration of unit verified unit is working appropriately based on customers description of the last problem I believe that their broil relay was shorted shut
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JEC8536ADB
Near San Antonio, TX 78239
Zachary
Job Details: 10/25/2021
Customer reported cooktop not heating correctly. After inspection found L1 with 120v but L2 with OL. Attempted to trip breaker fuses with no change. Recommended to get license electrician to inspect further. Customer reported foundation work that potentially couldve been the cause of issue since electrical runs through near where foundation work was performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/25/2021
Installed new evaporator. Vacuum and recharge unit. Ran test 04. Good frost pattern on both evaporators. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Universal City, TX 78148
Zachary
Job Details: 10/25/2021
Returned to customers house to replace glass cooktop. Tested all functions found no error codes, the range is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED9300VU1
Near San Antonio, TX 78263
Chris S.
Job Details: 10/25/2021
Replaced motor and switch and dryer turns on but drum doesnt turn. Got error code F01need to replace control board.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78230
Jim G.
Job Details: 10/25/2021
Ive verified that the RC evaporator has frozen over again. Apparently this is the second time this has happened and I addition the control as already been replaced.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 10/25/2021
Issue was a warped drain pan. Replaced pan, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78216
Jim G.
Job Details: 10/25/2021
I verified a misplaced bimetal. I moved as a courtesy. Issue is resolved.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/25/2021
Last tech found faulty ui board and membrane. Replaced both to resolve the issue.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 10/25/2021
Andrew SR# 7732070110 after inspecting thoroughly and advised replacing lower harness and clutch. I am going to bring gear as and slider as a precaution.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78222
Chris S.
Job Details: 10/25/2021
Customer stated that not washing well. Found issue to be gearcase and motor and cam. Stated that they have extended warranty and those were supposed to send us the dispatch. No customer they need to call Lowes and have them send dispatch out so that it shows that its still an extended warranty and we can ask authorization for parts.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Jim G.
Job Details: 10/25/2021
The dual water valve was to be replaced by the previous technician but it did not appear to arrive. I am reordering please reschedule as soon as part is available for install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/25/2021
Last tech found broken bin. Replaced broken bin. Unit testing good now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB04
Near Mico, TX 78056
Sebastian
Job Details: 10/25/2021
Very obvious evidence that the icemaker had an internal electrical short which blew out of the side scoring side of the freezer there is no prominent hole that I can see but do unit is permanently damaged on the liner because of this calling in to safety icemaker is definitely destroyed and would need to be replaced which includes the harness on the side power is good going to icemaker.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 10/25/2021
Found fridge evaporator frosted over. Scraped out ice could not go any further due to not having a steamer. Rescheduling for next Monday. ; schdld next appmnt for 11/1 MON !
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/25/2021
Issue came back recently. Unit had f3e1 error again. Ordering both sensors, expansion board, an additional Ui board, bringing back prescreened parts to resolve the issues. Issues lie in controls and sensors. Rescheduled for soonest availability.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model W5CG3024XS01
Near San Antonio, TX 78260
Colton B.
Job Details: 10/25/2021
Service bulletin came out for stove top grates. Replaced grates. Tried to replace cook top but screw was stripped so could not replace.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78254
Sebastian
Job Details: 10/25/2021
Replace the motor capacitor and the line filter for the unit as a customer is having the circuit breaker trip after some use explain to customer that the motor is pretty much the only thing on there that would pull any amperage replaced motor along with capacitor as a contingency customer to monitor and see if the issue returns if she returns might have to call tech line or order a control board
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78250
Sebastian
Job Details: 10/25/2021
Found that the switch in the middle section drawer is bad even when pressing it manually does not appear to actuate the lights the way it should and I am getting the sensor door opened even with the door closed all the way there does seem to be frost buildup on the evaporator that needs to be addressed this can be caused by the switch itself failing or by the unit ordering the switch so that when I defrost evaporator and replace that unit that the unit does not fail again due to the switch being bad.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406EPA00
Near Helotes, TX 78023
Douglas H.
Job Details: 10/25/2021
Last tech found faulty compressor. Confirmed diagnosis. Replaced compressor, vacuumed unit, held vacuum. Charged unit. Held charge. Unit began cooling immediately upon testing. Advised customer of 24-48 cool down period. Per sb web and proof of purchase unit is under warranty. Sb web shows purchase date of 11/20/2020
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Converse, TX 78109
Chris S.
Job Details: 10/25/2021
Replaced icemaker tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Kingsville, TX 78363
Adam
Job Details: 10/25/2021
Customer complaint of unit randomly tripping GFI plug as well as breaker for the home. Call tech line to troubleshoot the issue tech line states so long as theyre not an over amp draw during function of refrigerator that causes most likely with the home more specifically with a newer breaker. When I arrived at the home unit was on and running showing no issue. Well unit was in good function I ran several tests to the unit to make sure did not power off during normal function. Tested both compressor defrost icemaker and light switch to confirm that all function will work and not tripped breaker or plug. Tech line referred me to the service planner in which I tested unit. SR number above. I did go over several requirements that whirlpool has in place for such an occasion where they would like to have all their units plugged into independent circuits as well as not plugged into GF eyes because arcing during operation is considered normal function and sometimes new breakers or plugs are a little too sensitive to this which can cause exact issue of customers complaint. Only option left would be to refer customer to professional electrician to resolve issue. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB04
Near Robstown, TX 78380
Adam
Job Details: 10/25/2021
Customer complaint of door seal separating. Inspection of unit shows gasket on refrigerator door separating at several different points. Will need to replace door to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Refugio, TX 78377
John L.
Job Details: 10/25/2021
Inspected unit, found unit only makes noise and random occasions. From the sound you hear is making a big noise, Cantel noises from plastic on plastic rubbing. After further inspection found possible issue with cam as it shows some signs robbing and also covered in fine and bits of plastic particle. Replace cam tested no noise. Issue should be resolved.; used 1 W10721967 (CAM) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78410
Adam
Job Details: 10/25/2021
Customer complaint of long drive times or having to run multiple cycles. Inspection of unit shows good voltage and excellent temperature unfortunately the issue customers having caused by the way the unit is set up to exhaust air. Not only is exhaust hose stretched out but it also makes two or three turns and has a large pinch point but also unit is set up to vent out the ceiling.I did advise customer of the best case situation for them to get unit in proper position to dry and circulate wet air out of the unit. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Port Lavaca, TX 77979
Michael
Job Details: 10/25/2021
Not washing the clothes, just sits on wash and doesnt advance per customer. F8E1 no fill/long fill error code, cleared error code and test inlet valve, cold side isnt getting any water. Installed new inlet valve, tested inlet valve, good pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
KITCHEN AID ICEMAKER
Model KUID308HPS
Near Port O'Connor, TX 77982
Michael
Job Details: 10/25/2021
Not making ice per customer. Turned the power on and the reservoir filled, the reservoir drain pump activated but not draining the water. Ordered the reservoir drain pump and recirculating pump, rescheduled the customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Ingleside, TX 78362
John L.
Job Details: 10/25/2021
Inspected unit, found freezer door does not shut properly at all times. This is due to an issue with the slides not allowing door to shut fully at all times. Replaced slides and issue on this unit has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MF
Near Port Lavaca, TX 77979
Michael
Job Details: 10/25/2021
The top burners turn on and off and not keeping the same temperature, has been doing it since they moved in last December per customer. Voltage is good at both wall outlet and appliance, all connections are good at the terminal block. No error codes, preheated the oven to 350 degrees, working normal, tested all the top burners, theyre heating and working as designed. I advised the customer these models are regulated by the government and are designed to work this way. The appliance is working normal
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP03
Near Port O'Connor, TX 77982
Michael
Job Details: 10/25/2021
Installed the new control panel. Turned the breaker back on, the appliance powered on properly and is allowing me to selections, set the appliance up and tested both the MW and the oven, both are working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB00
Near Port Lavaca, TX 77979
Michael
Job Details: 10/25/2021
The appliance is cooling or making ice per customer. Removed the back cover, found the drier had sprayed out Freon using a UV light. I also removed back panel in the FC, used a UV light and found the evaporator is also leaking on the right side where the foam is. Sealed system issue, ordered the drier and the evaporator. Please reschedule the customer with a sealed order .
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Schertz, TX 78108
Zachary
Job Details: 10/25/2021
Customer reported not enough water filling the washing machine while in use. Checked for errors in diagnostics mode and ran it though the diagnostics cycle with everything functioning as designed. Informed customer that water level is normal. Customer also informed us that shes putting soap to the #4 line. Advised her that soap should be to the #1 level in order to produce a good wash. Informed her on proper loading procedure as well. Customer is use to the old design washers. Washer is working and functioning as designed
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/25/2021
Two issues, first being food freezing in rc, second being icing on freezer rails. Issue in refrigerator compartment is Evap cover. And freezer issues is rails and gasket. Ordering all parts to resolve all issues.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near San Antonio, TX 78233
Chris S.
Job Details: 10/25/2021
Replaced gasket fixed seal to fit good. Everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/25/2021
Installed new rail and support. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/25/2021
Installed new UI and control. No issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/25/2021
Installed new ice maker. Good harvest. Good water fill. No further issues. Job complete.
We serviced a
KITCHENAID RANGE
Model KFGC500JMH00
Near San Antonio, TX 78253
Colton B.
Job Details: 10/25/2021
Issue is that the bake is not igniting. Replaced bake igniter, still no ignition. Called techline who suggested replacing the DSI board and the wire to the bake igniter to resolve issue. Will call customer when parts come in.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/25/2021
Ice maker issue was not with valve b
We serviced a
WHIRLPOOL VENT HOOD
Model UXB0585KYS
Near Cibolo, TX 78108
Zachary
Job Details: 10/25/2021
Tech 28 and I performed 2 tech job of taking old vent hood motor out, one of us holding motor while other removed screws. Had 2 stripped screws from installers that cost a lot of time to remove. Installed new motor and vent hood is now working as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/22/2021
Installed dye drier. Vacuum and recharged system. Good pressures. Good frost pattern. No further issues. Job complete. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Cibolo, TX 78108
Zachary
Job Details: 10/22/2021
Checked washer, issue is when plugged in. Drain pump is stuck on. Cancelled out found error code F0E5- off balance load. Ran diagnostic cycle no other issues or error codes found. All components working properly. Installed tie wire to secure drain hose. Leveled feet. Washer is working as designed. Discussed proper loading procedure and soap usage, and other good information to extend washers life. For some reason if issue arises again re-order control boar.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near Boerne, TX 78006
Colton B.
Job Details: 10/22/2021
Returned to house for exposed wires. Also tested new console and found that the console diagnosed by previous tech did not fix issue. Ordering new control to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/22/2021
Tested unit. Bake igniter workin intermittently. Ordering DSI board and bake igniter.
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/22/2021
Wiring damaged at Needs new harness and terminal block.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78247
Jim G.
Job Details: 10/22/2021
Replaced control and sensor. Issue is resolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78253
Sebastian
Job Details: 10/22/2021
I found that the heaters every single one of them on a unit or warm but not warm enough to indicate that the full 240 is going through to them found that the control was unresponsive was only able to get in the diagnostics and work unit after a reset the fact that the heaters are staying on and not engage is a major problem two things can be happening is the board replaced or shorted or the wiring harness is shorted somewhere against the body ordering for wire harness along with both controls console.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78253
Sebastian
Job Details: 10/22/2021
Found motor unplugged after plugging in motor found also that shipper was failing as well. Tested and calibrated unit good to go
We serviced a
UNKNOWN VENTHOODS
Model WVU17UC0JB0
Near San Antonio, TX 78253
Jesus C.
Job Details: 10/22/2021
Installed new insulation. No further issues. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78253
Sebastian
Job Details: 10/22/2021
#5146. Found good continuity on heater and through thermal cut off found that no power is making it through the control board ordering control to resolve issue changed our sump as per last technician unit is ready to use besides the drying aspect.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78232
Jim G.
Job Details: 10/22/2021
The tub was warped and hence the sump would not adhere. Ordering a tub and rescheduling the remaining parts to install.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78232
Zachary
Job Details: 10/22/2021
Received a dryer drive motor instead of washer drive motor. Ordering again and force scheduling.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near San Antonio, TX 78247
Zachary
Job Details: 10/22/2021
Checked new lid to make sure no dents or scratches. Double checked prior quote that customer was ok with. Proceeded and replaced lid to pristine manner. Also, tested dryer and no issues or error codes.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP100ESS03
Near San Antonio, TX 78259
Jim G.
Job Details: 10/22/2021
Kitchen aid has replaced the unit for customer.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78209
Zachary
Job Details: 10/22/2021
Checked error codes before replacing control and found F0E2- over suds, F7E1- basket speed fault, F7E7- motor unable to reach target RPM, F0E5- off balance load detected. Cam was stripped out. Replaced splutch assembly and control board. Tested and washer is still squealing when going into spin and then levels out. Ordering gearcase to resolve issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Sebastian
Job Details: 10/22/2021
Replace motor assembly because unit was not working properly water was barely spitting out the proper voltage that changed out motor to resolve issue checked for leaks good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78254
Sebastian
Job Details: 10/22/2021
Found that the tubing behind the unit was rattling use some spare mastic to resolve the issue. Applied zip tie to some wiring that was going on side of compressor as well.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near San Antonio, TX 78255
Jim G.
Job Details: 10/22/2021
Replaced all parts. Issue resolved.
We serviced a
KITCHEN AID COMPACTOR
Model KUCC151EBL0
Near San Antonio, TX 78232
Jim G.
Job Details: 10/22/2021
Replaced gear. Issue is resolved.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS1
Near Converse, TX 78109
Zachary
Job Details: 10/22/2021
Customer reported range throwing error code f5e1. After inspection found control board acting erratically. Latch is continuously trying to latch and unlatch repeatedly but is working. Will order new control and confirming latch that is on order to resolve issue.
We serviced a
UNKNOWN RANGE
Model n/a
Near San Antonio, TX 78254
Sebastian
Job Details: 10/22/2021
Customer explained that the unit has already been serviced by another company
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78261
Jim G.
Job Details: 10/22/2021
Replaced all parts. Issue is resolved u it tested properly thereafter.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Garden Ridge, TX 78266
Jim G.
Job Details: 10/22/2021
I was unable to duplicate issue however as a precaution I will replace the harness.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78254
Sebastian
Job Details: 10/22/2021
Found that the burner assembly is bent I was not able to make the unit fit properly found that the wiring is burnt at the igniter as well because of this ordering parts.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/22/2021
Leaking from drain hose. Hose not secured to drain assembly. Secured hose. No further leaks. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS01
Near Converse, TX 78109
Zachary
Job Details: 10/22/2021
Checked oven, customer unable to bake. Found error code F1E0- internal error. Deleted error code and circulated power for 1 minute. Tested oven and it is now working as designed. If for some reason oven perpetually has this issue. Reorder main power board.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Victoria, TX 77905
Michael
Job Details: 10/22/2021
The top burners are cutting on and off per customer. There were no error codes, pulled the appliance out and removed the terminal cover, checked voltage, good voltage and the connections are snug. Turned on the top burners, they are brand new and working as designed, preheated the oven to 350 degrees, the appliance is working properly and advised the customer on how these models are regulated by the government and are designed to work this way, advised of the proper pans to help with the cooking, no further issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Corpus Christi, TX 78410
Adam
Job Details: 10/22/2021
Previous notes from tech line state to replace condenser fan. Replaced fan and harness tested unit issue should be resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI15NDXZS2
Near Corpus Christi, TX 78402
Adam
Job Details: 10/22/2021
Customer complaint of unit no longer making ice. Manual testing shows circulatory pump not engaging. Will need to replace pump to resolve issue.
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 10/22/2021
It wont drain the water per cubic. F9E1 long drain, F0E2 over suds error codes, cleared the error codes and turned the drain pump on manually, sounded normal. Ran a quick wash diagnostics, it wouldnt drain the water, used a shop vac to removed the water. Removed the front panel and removed the filter from the drain pump, it was completely clogged up, clean it out and put back in place, put appliance back together. Ran a quick wash diagnostics test, completed with no issues or error codes, also advised of not using too much soap. The appliance is working normal
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77901
Michael
Job Details: 10/22/2021
I called the customer enroute, no answer. Arrived at the location, spoke with the customer, she said that the appliance was picked up by RAC. I referenced it to Job 25281.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Corpus Christi, TX 78411
Adam
Job Details: 10/22/2021
After installing both right and left slide as well as drawer unit is now square but the problem of large gap between body and seal still exists. Calling tech line to troubleshoot the issue. sr# 7732061423. After speaking with tech line Turns out there is a service note on this unit requiring you to push back on terminal cover to snap into place. After doing this unit is now in working order issue resolved
We serviced a
WHIRLPOOL WASHER
Model WFW75HEF
Near Port Aransas, TX 78373
Adam
Job Details: 10/22/2021
Customer complaint of unit leaving clothes wet at end of cycle. Inspection of the unit shows several error codes lid lock failure long drain long Fill and overflow condition. Manual testing of all these functions show good working order. But there is a service pointer For this unit in regards to customer complaint pointer suggest replacing AC you in order to resolve issue. After speaking with the customer weve decided that he will try to clean drain pump first to see if that will resolve any issues if not he would call back with full model serial number For us to go ahead and start the repair process beginning with ordering control.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29PBMS03
Near Runge, TX 78151
John L.
Job Details: 10/22/2021
Installed solenoid, vacuumed unit. Make sure valve was at full open before vacuuming lines. But unit down to -30 bars, noticed lost vacuum fairly quickly. Charged unit with refrigerant, with throughout unit to look for leak using bubble solution and UV light. Was not able to locate leak anywhere around unit. Unit discharged fairly quickly, attempted another charge, turn compressor on so unique and pressurize and sit down unit to see if leak can be located. While searching could hear a gargling bubbling sound coming from a spot on rear of unit. Placed ear on Spot and could hear the leak was within the wall of unit. The area where the gargling is occurring has a pretty decent dent which may have been the cause for the line to leak. At this time unit is unrepairable. Explain findings to customer, explained that I would not be able to repair as issue is internal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Sinton, TX 78387
John L.
Job Details: 10/22/2021
Installed boards. Icemaker regain function. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78418
Adam
Job Details: 10/22/2021
Install panel tested unit issue resolved
We serviced a
KITCHENAID ICEMAKER
Model KUIC18PNZS0
Near Corpus Christi, TX 78410
John L.
Job Details: 10/22/2021
Install Evaporator, vacuum then charge unit. Unit is holding charge and tray has begun to frost over, Issue on this unit has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78412
John L.
Job Details: 10/22/2021
Installed suspension, no more bounce in basket. Issue resolve.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Corpus Christi, TX 78415
Adam
Job Details: 10/22/2021
Install components tested unit issue resolved