We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Helotes, TX 78023
Richard G.
Job Details: 02/11/2022
Will need entire riser to complete. Ordering riser.; ordrng 1 W11551643 (Riser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Antonio, TX 78250
Garry
Job Details: 02/11/2022
Previous visit found bad start device on compressor. Replaced start device and compressor still will not run. Ordering compressor kit (W11580057) to resolve issue. Please schedule for soonest availability. ; ordrng 1 W11580057 (Compressor kit)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78209
Garry
Job Details: 02/11/2022
Initial visit (1/31/22) found faulty reservoir Drain Pump, which I replaced on 2/9/22. Customer complaint of ice maker production low. Arrived and found that reservoir not being overfilled upon initial startup of machine after power cycle of greater than 5 minutes in duration. Replaced recirculating pump and inlet water valve, which did not correct this issue. Machine is filling much better now, but still no overfill. Low ice production is potentially related to low water volume in reservoir. Also observed incomplete & uneven frost pattern on evaporator plate, which could certainly be the problem. Machine is making ice but not in sufficient quantity. Customer had to leave prior to completion of this call & I was instructed to leave and advised by NR to leave rescheduling up to the customer. SR#7732947645 LEON; saved tckt
We serviced a
SAMSUNG MICROWAVE OVEN
Model SMH1816S
Near Schertz, TX 78154
Douglas H.
Job Details: 02/11/2022
Customer stated unit stopped heating and then lost power. Found that one of the two thermal fuses blew. Replaced that fuse to restore power to unit to be able to properly test. While replacing fuse could visually see capacitor to be faulty as it was swollen. Unit doesnt heat. Unit needs capacitor, diode, magnetron, and transformer to fully resolve the issue. Ordering two more fuses just in case; rqstng P&A on 1 De96-00269a (Capacitor) and 1 DE26-00126B (Transformer) and 2 Wpm0805101 (Fuse)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near San Antonio, TX 78233
Chris S.
Job Details: 02/11/2022
Customer stated the icemaker in refrigerator was not working found it should be faulty icemaker. Ordering part icemaker is out of stock right now.; ordrng 1 W11546935 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78239
Chris S.
Job Details: 02/11/2022
Customer stated that washer was not working right would stop and not let water through foundation to be faulty stater and rotor need to get parts from warehouse rescheduled for 16 February.; schdld next appmnt for 2/16 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/11/2022
Our customer had a video/audio this time. The sound lasts about 5 to 10 seconds and there is a clunk at the end that sounds like a solenoid on the water valve shutting off. They do not have the water line connected yet and the ice maker was turned on. We turned off the ice maker for now and our customer will monitor and later they will be hooking up their water line. This should hopefully resolve their concerns.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near San Antonio, TX 78248
Shawn W.
Job Details: 02/11/2022
Model Number: WTW7300DW1 Serial Number: C71671453. Our customer has had about 7 occasions in which the washer will just stop. Then other times the washer will work fine.. in diagnostics I retrieved error code F0E5 of balance load and F8E1 Long Fill and F2E1 UI stuck Key. On step 01 for cold water valve, hot water came on. On stop 2 for hot water, no water came out. I went to change the hoses and found that the cold water was not turned on. I switched the hoses and turned both valves on. The washer is now installed correctly. I found that the drain hose was shoved down all the way to the bottom. I removed the drain hose and tried to get the incorrect hose at a proper length into the standpipe without shoving it all the way down and it is not possible and therefore will not function properly with out causing a siphoning effect which can shut down the washer. The installers used the drain hose extension kit rather then the shorter proper drain hose. This is causing a functional problem. Our customer also has a broken door on the back side affecting the hinges and proper closing and opening of the door. This will need to be replaced because this is contributing to the unit stopping by opening the circuit at the door lock.All parts ordered. I explained to our customer that I have put in a request for authorization. At worst case scenario I would have to charge for the drain part.; rqstng P&A on 1 W11244231 (Drain hose) and 1 W11101059 (Lid) and 1 WP8563965 (Hinge Left) and 1 WP8572974 (Hinge Right)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290RTB02
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 02/11/2022
I arrived at the home and found when inspecting the gasket I found that we have the wrong gasket. This is the freezer gasket and we need the refrigerator gasket. I have reordered the correct gasket. Please see if we can expedite.; ordrng 1 W10830047 (Refrigerator Gasket)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HB0
Near Cibolo, TX 78108
Douglas H.
Job Details: 02/11/2022
Customer stated unit door not closing. Found cause to be faulty active hinge, that was causing tweaking on the passive hinge. Recommend to replace both. Q Customer wished to proceed with repair. Replaced both hinges to resolve he issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30IXWH6
Near San Antonio, TX 78238
Sebastian
Job Details: 02/11/2022
Do you wash arm would not engage with the hub screw even with the new washer and was not able to engage it with the hub screw with several minutes of using pliers this should be removable even buy a customer ordering hub and new wash arm found that the link sets on the hinge or whats broken ordering links and spring. 1 8194001 (Link Kit) and 2 WP8270020 (Door Spring)s and 1 WPW10077898 (Hub) and 1 WPW10320510 (Spray arm)
We serviced a
KITCHENAID ICEMAKER
Model KUID508ESS1
Near Victoria, TX 77905
John L.
Job Details: 02/11/2022
Installed drier, vacuumed and charged unit. Unit held vacuum and charge, and unit has begun to produce ice. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Corpus Christi, TX 78413
Adam
Job Details: 02/11/2022
Customer complaint of unit making strange noise during spin cycle also customer has concern with water dripping into tub after use. Inspection of unit shows Error code for unbalanced load and lid not opening between cycles. Manually testing unit shows excellent functionality in all settings. Strange noise during agitation could be due to the unbalanced load error code but unable to duplicate noise/sound. Calibrated unit and ran verification cycle unit runs as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW4
Near Aransas Pass, TX 78336
John L.
Job Details: 02/11/2022
Installed component, tested after installation and issue has been resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78418
John L.
Job Details: 02/11/2022
RAC unit additional year, replaced rollers and belt with dryer kit. Tested after installation and issue has been resolved.
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Corpus Christi, TX 78412
John L.
Job Details: 02/11/2022
Inspected unit, keypad disconnected error. Unplugged pan and checked connections. All connections look good, plugged console back onto unit, issue remains. Replace console to resolve.; ordrng 1 W10890574 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Corpus Christi, TX 78415
Adam
Job Details: 02/11/2022
Customer states icemaker and water Dispenser not working. During my visit to the home all functions were working as designed both crushed and cubed ice were being dispensed correctly as well as water.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Corpus Christi, TX 78410
Adam
Job Details: 02/11/2022
Customer complaint of unit turning itself off and on. Inspection of unit shows proper voltage at the wall but unable to run a correct diagnostic from interface. Unit is in fact turning itself off and on. Replace display and control board to resolve issue; ordrng 1 W11161172 (cntrl-elec) and 1 W11114478 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Corpus Christi, TX 78410
Adam
Job Details: 02/11/2022
Installed new heating element tested unit issue resolved
We serviced a
KITCHEN AID OVEN
Model KODE500ESS04
Near Runge, TX 78151
Michael
Job Details: 02/11/2022
The customer said the top oven broiler element blew when making toast. It made a loud pop and it wouldnt break, looked like a welding machines and he turned it off. It smoked up the kitchen and the inside of the cavity as well as the glass, also metal shavings all on the bottom. The customer is concerned this will happen again and wants it replaced, took photos.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ
Near Victoria, TX 77905
Michael
Job Details: 02/11/2022
The customer said it gave error code F1E0 control failure, he said he reset the breaker and the oven worked but then did it again, he reset it again and its been working for over a week now. Found error code F1E0, cleared error code and preheated the oven to 350 degrees, it didnt give the error code and stayed at temperature for 5 minutes. At this time the oven is working normal, top burners are working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Corpus Christi, TX 78410
Adam
Job Details: 02/11/2022
Installed new heating element tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Victoria, TX 77901
Michael
Job Details: 02/11/2022
The customer said it had a violent spin cycle. No errors codes, I tested the agitation cycles and spin cycle, all is working normal other than I heated a noise inside the washer. There was nothing inside, pulled on the wash plate, it had a little play, torqued it down, no more play in it, its possible this caused an unbalanced load causing the rough spin cycle, the suspension is good. Tested the agitation cycles manually, no longer making the noise, calibrated and performed a diagnostics test, complete with no issues or error codes
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Victoria, TX 77905
Michael
Job Details: 02/11/2022
The customer said front left element isnt working, said it just shut off while cooking, installed new switch, the element still doesnt come on, bad element, ordered the element, please reschedule when the part comes in ; ordrng 1 W10823720 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Live Oak, TX 78233
Daniel
Job Details: 02/11/2022
Returned with parts to repair. After opening new ice maker noticed it was the same style Ice maker but it didnt fit correctly on the plate that connects it to the wall. I also noticed the wire harness was made different and that it didnt connect to the cabinet harness. Contacted techline and techline stated they could not find a part list for this model and advised me to call parts supplier to find the part number. Called Marcone and Marcone could not pull up a parts list or find part number either. Marcone stated they will have to send the info into whirlpool research in order to try to find out part list and part number. Marcone will contact us back once they receive info on issue. Sr number 7732949087 ; ordrng 1 W10886939 (Freezer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
Chris S.
Job Details: 02/11/2022
Pan arrival customer stated they do not need any service figured out issue everything working properly.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78224
Jay
Job Details: 02/11/2022
Vent fan does not work on either speed. Ordering new fan. ; ordrng 1 W10892388 (Vent fan)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near Boerne, TX 78006
Douglas H.
Job Details: 02/11/2022
Customer stated low pressure and ice clumps in bin. Found cause of both issues to be clogged filter housing when filter in place. Replaced filter housing to resolve the issue. Unit testing good now. No further issues at this point. Recommend to customer to replace the filter.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB05
Near San Antonio, TX 78217
Jim G.
Job Details: 02/11/2022
Ive installed the missing damper. Issue is resolved.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/11/2022
Our customer recently replaced the light bulb with a bulb from home improvement store. I removed the current light bulb and installed a official OEM light bulb 8206232A The light is still not working. This unit will need a new control. Part ordered. I provided the part number to our customer and recommended purchasing directly from Whirlpool. I explained I would reschedule the light bulb for the follow up repair but that the light bulbs are not covered under warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78259
Jim G.
Job Details: 02/11/2022
Leveled unit. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near San Antonio, TX 78218
Garry
Job Details: 02/11/2022
Customer complaint of no-cool in RC. Upon entry into Service Diagnostics I discovered the Defrost Sensor was open. As I thawed ice on evaporator, I also noticed one of the leads for the Defrost Heater was not connected. Completely thawed Evaporator, replaced Defrost Sensor, & reconnected Defrost Heater. Unit testing good, no further issues at this time. Under warranty as per SB Web.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78254
Sebastian
Job Details: 02/10/2022
Compressor windings resistance show 6, 6 and 12, Are 600 a running at 3 A while compressor is running we confirm that there was no frost pattern present on the unit even after exposing unit immediately after arrival meaning the unit has been running all day for the customer still showing no frost pattern, After exposing watched evaporator for sometime observe the frost pattern only creep about 3 inches into the unit and did not stretch any further than that. Appears to be a sealed system issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM
Near Boerne, TX 78015
Sebastian
Job Details: 02/10/2022
Found a E2 error on icemaker showing lost home position this is happened a couple times with a customer ordering icemaker one received today was the incorrect part also found at the mill drawer section slider on the left hand side Has lost a little clip with secures the drawer making the unit functionally unusable ordering part.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78249
Garry
Job Details: 02/10/2022
Customer complaint of water dripping from filter housing. Observed water leak upon my arrival. Removed and reinstalled filter and did not observe a leak beyond this point.
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS956ESS
Near Boerne, TX 78015
Sebastian
Job Details: 02/10/2022
Customers complaint is that the bezel around the knob on one of the valves has come loose and will not stay but ordering basil does not show any adhesive or anything for this part hopefully it comes already preinstalled customers also experiencing popping at the top was unable to replicate the issue customer explained that he can happen on any one of the valves at any time ordering regulator to see if this resolves issues.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Cibolo, TX 78108
Chris S.
Job Details: 02/10/2022
Instead of the lights were not turning on and that freezer door wouldnt shut all the time. Found it should be bad LED modules and right bracket for rack in freezer. Modules are out of stock waiting for parts to come in.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFN502ESS02
Near Bulverde, TX 78163
Jim G.
Job Details: 02/10/2022
I went over temps with techline and spoke to Anthony SR# 7732942891. Pressure readings are needed per techline. ; schdld next appmnt for 2/17 THU !
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGC506JSS00
Near Boerne, TX 78006
Douglas H.
Job Details: 02/10/2022
Previous tech found unit needed orifice replaced. Wrong orifice was ordered. Tested unit to find issue originating from burner head. Ordering burner head and burner caps to resolve the issue. Customer not happy this is still not fixed. Customer stated that Im the 4th person that has been out to look at it. Explained that I can not see if any other company has been out, I can only see what Appliance care of Texas notates. I explained that per the notes of appliance care of Texas Im the second tech to look at the unit and today was a follow up and part install. Unfortunately the issue still persists and need to order more parts. Left the escalations number for the customer. Scheduled for soonest availability.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near San Antonio, TX 78224
Jay
Job Details: 02/10/2022
Complaint was machine would stay in sensing and not move to next step in cycle. Checked for error codes found F8E1 long fill/no fill. Looked at water spigots and still had collars on. Removed collars and turned water on. Ran diagnostic machine and found no fault codes after.
We serviced a
SAMSUNG WALLOVEN
Model NV51K6650DS/AA
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 02/10/2022
The incorrect part was ordered. I suppose our technician thought a Samsung light is called a module like most Whirlpool products. Samsung lights are called halogen lamps. The module ordered is actually a control board. I have ordered the correct part. Fortunately our customer was understanding of the mix up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near Floresville, TX 78114
Daniel
Job Details: 02/10/2022
Upon arrival customer stated he had already re installed his control arm to his ice maker correctly and that unit had been functioning as designed. No service needed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Boerne, TX 78006
Douglas H.
Job Details: 02/10/2022
Customer stated unit bounces around no matter how its loaded and has had unit leveled. Tested suspension and immediately noticed that the suspension is at fault. Push test has massive amounts of bouncing. Ordering suspension to resolve the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Boerne, TX 78006
Douglas H.
Job Details: 02/10/2022
Customer stated unit stopped making ice and was dripping from the ice dispenser. Found seal on ice chute to be comprised, used sealer gum to resolve this issue. Replaced ice maker to resolve the ice issue. Advised customer of 24 hr ice production period. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC350AW1
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/10/2022
Customer stated unit not going passed sensing portion of cycle. Checked for errors, had no stored errors, ran diagnostics testing to check unit, found during diagnostics testing the control indicator lights didnt match up to portion of test being done. Started cycle in normal operation to see what it does. Unit locks lid, fills, agitating. Issue is with control.
We serviced a
ESTATE WASHER
Model ETW4300SQ0
Near San Antonio, TX 78255
Garry
Job Details: 02/10/2022
Customer complaint of washer not draining. Found issue to be faulty Main Timer. Ordering Main Timer (WP8572976) to resolve issue.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78257
Garry
Job Details: 02/10/2022
Customer complaint of door hinge catching during closing of DW door. Uninstalled unit and found large spoon trapped in the pathway of the door hinge. Removed spoon and reinstalled/tested unit. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Cibolo, TX 78108
Chris S.
Job Details: 02/10/2022
Hes going to replace drain pump found it wired to drain pump was broken wire Nutted together tested unit everything good to go.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Floresville, TX 78114
Daniel
Job Details: 02/10/2022
Customer stated that drain pump would randomly work and not work at different times. Found error codes F1E2 which is main control fault. Replaced control. Tested unit and unit functioned as designed. Unit drained with no issues. As of now unit is functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/10/2022
Our customer has had two units and both have done the same thing in which the unit will just show sensing and not continue. In diagnostics I received error code F1 E1 Main control ACU fault. Our customer does have a WiFI booster in the laundry room. Ill check with Whirlpool Tech Line Senior Technicians to see if this could be the cause of our customers problem. The chances of two unit with a bad control is rare but possible. Our customer has never been able to wash clothes on either washer. I ran the unit through automatic test mode. And all loads functioned as designed. This u it will need a new main control. Part ordered. OOS.. I spoke with Austin, Senior Technician at Whirlpool to review the problem. I checked to make sure that the washer is not sharing an outlet with something else in the laundry room. He told me the WiFi booster should not affect the washing machine control. He concurred that we will need to replace the control.SR# 7732942967. Part ordered.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Kerrville, TX 78028
Richard G.
Job Details: 02/10/2022
Customer complaint is that the oven is not working. Found wires on harness burned. Will need new harness.; O-emld tckt
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCCP50MB-1SS
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/10/2022
Customer stated unit just installed last week and unit has never made ice. Tested unit to find condenser fan not functioning, found water pump not functioning. Found the compressor to be making loud rattling noise which is caused by the fan not running. For both parts not functioning, it appears as if the primary culprit is the controller. Ordering controller, compressor, condenser fan motor, and water pump to resolve all issues found.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Kerrville, TX 78028
Richard G.
Job Details: 02/10/2022
Replaced suspension ran unit through automatic test. Unit is not bouncing around. Unit is good to go.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS01
Near Kerrville, TX 78028
Richard G.
Job Details: 02/10/2022
Customer states the unit is making a loud noise and is not producing ice or letting water in. Found pump to be bad. Replaced pump and found new pump is also bad. Will need to reorder pump. Customer states unit has not worked since purchase.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78070
Shawn W.
Job Details: 02/10/2022
Our customer had a sudden complete warming of both sections. FC and RC. Temperatures are at 70 regress F in each section. On test 4 sub step 01 there was no initiation of the dual evaporator valve. The amp draw during this phase was 0.07 amps. On sub step 02 0.07 amps. Sub step 03 the compressor came on and stopped or was running low .0.49 amps.. sub step 04 compressor still not on or low speed RC fan came on. 0.49 amps. Sub step 05 compressor still not on. Amp draw 0.49 amps. Fan did come on. I counseled with DH. We insured that the three way valve was intact. We have a refrigerant leak somewhere. Parts ordered. Sealed System work required.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kerrville, TX 78028
Richard G.
Job Details: 02/10/2022
Customer complaint is that the lights in the refrigerator and freezer have gone out. Also there is a thumping noise coming from inside of the refrigerator. Verified bad led module in freezer section. Will need to replace damper and led module.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Stockdale, TX 78160
Daniel
Job Details: 02/10/2022
Upon calling customer to confirm arrival customer stated he was not in town and that the time frame would not work out. Customer stated next Thursday 2-17-22 would work better since his wife would be home. Rescheduling apt for 2-17-22. Customer would prefer an afternoon apt ; schdld next appmnt for 2/17 THU !
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Floresville, TX 78114
Daniel
Job Details: 02/10/2022
Customer reported noise coming from dryer when washing. After inspection found broken wheel as well as quarters in the wheel. Replaced wheel with wheel that I had in truck stock. Tested unit and unit is functioning as designed without any excessive noise. ; used 1 WP697772 (WHEEL) from stock
We serviced a
MAYTAG DRYER
Model MED8630HC1
Near Comfort, TX 78013
Richard G.
Job Details: 02/10/2022
Customer complaint is that the unit is not heating. Verified bad thermal fuse, cutoff, and element. Replaced parts. Collected service fee, parts, and labor.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Bulverde, TX 78163
Jim G.
Job Details: 02/10/2022
New hinge did not correct issue. At this point I am not sure if it is a product defect an I correct part being sent. I contacted Marcone and spoke to Leah who has opened a ticket with Whirlpool parts to verify the part is correct as the stamp etched into the part itself does not correspond with the part whereas the other hinge does. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/10/2022
Our customers washer will not wash. In diagnostics I retrieved error code F7E5 Shifter fault. This could just be an uncleared code from previous technician or some times it does not clear. In manual test mode all loads functioned as designed except the agitate and spin. It will start but will not continue. I removed the gear case cover and found the wiring harness to the shifter disconnected. I reconnected the cover and secured with a zip tie WPW10339879. I went back into manual test mode and now all loads are functioning as designed. I ran load size calibration. Unit is now functioning as designed.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78261
Jim G.
Job Details: 02/10/2022
037# I replaced the filter head as it may have been that the filters (two so far) were being damaged by the filter head itself.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near San Antonio, TX 78261
Jim G.
Job Details: 02/10/2022
I verified a faulty module. Ordering part. ;
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near San Antonio, TX 78248
Jim G.
Job Details: 02/10/2022
Several modules are out. Reordering more.
We serviced a
MAYTAG WASHER
Model MAT20MNAWW1
Near Boerne, TX 78006
Drew
Job Details: 02/10/2022
Replaced drain pump due to a sock causing the unit to burn out. Then replaced control to resolve all issues. No further issues at this point
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Floresville, TX 78114
Daniel
Job Details: 02/10/2022
Returned with parts to repair. Replaced control, lid lock, and strike. Tested unit and unit functioned as designed. Customer had pointed out that lid will not lock unless I am putting pressure on the lid. Noticed that when I started unit I was leaning on lid. Without any pressure on lid the lid does not close all the way causing the lid not to lock. Ordering hinges and lid. Will return when parts are available to repair.
We serviced a
MAYTAG OVEN GAS
Model MGT8775XS00
Near San Antonio, TX 78213
Jim G.
Job Details: 02/10/2022
I verified the ignitor failed and replaced it. Issue is resolved.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KICU509XSS
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/10/2022
Actual Model Number: KICU509XSS00 Serial Number: XP62315527 Technical Service Pointer #: W10556232 A Action Required: Informational/Mandatory Release Date: November, 2013 Induction Cooktop Serviceability Change: We will no longer be replacing individual IPC (induction power control) on the induction modules and instead go to replacing the complete induction modules for service. This unit will need either one fuse, two modules, two wiring harnesses, and a UI or all parts. This unit is hooked up to a junction box as required from the installation manual. Therefore it will need a helper Technician for programming new modules. It will need to be pulled out of cabinet for repair.
We serviced a
JENNAIR REFRIGERATOR
Model JFI2089AEP
Near San Antonio, TX 78201
Sebastian
Job Details: 02/10/2022
Replaced slides.
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near San Antonio, TX 78214
Jay
Job Details: 02/10/2022
Complaint was sometimes one or two small items would not be completely dry. Replaced thermal fuse. Heating element works. Customer was pulling clothes out of the cycle as I walked up.
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV5156AAS
Near San Antonio, TX 78254
Jay
Job Details: 02/10/2022
Replaced magnetron. Same issue. Unit powers and buzzes. Ordering diode and capacitor.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Universal City, TX 78148
Chris S.
Job Details: 02/10/2022
Customer stated that washer button was not working found it shouldnt be bad control board. Replace control board tested unit everything working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model UMV1160CB08
Near Converse, TX 78109
Chris S.
Job Details: 02/10/2022
Was going to customers house check parts to make sure everything was in filter board was broken in half. Need to re-order filter board can be back on Monday, 14 February call customer to let them know the situation customer did not answer left voicemail and phone number for a customer to call back.; schdld next appmnt for 2/14 MON !
We serviced a
JENNAIR REFRIGERATOR
Model JS42SSDUDE01
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/10/2022
I was able to locate the upper freezer LED module as being out of specifications. I replaced the LED and now the lights function as designed. I found that the leak is coming from the water dispenser line in the freezer door. I counseled with DH. We will need to replace the whole freezer door. The water line is not repairable independently. This has been added to the part price. I contacted Whirlpool Tech Line and spoke with Kurt Senior Technician at Whirlpool to review my findings. He validated my diagnosis that the freezer door will need to be replaced to repair the leak.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/10/2022
Our customer has been experiencing the timer not moving when on medium heat temperature, timed drying problems and the heating element having problems. The heating circuit is working now, the electrical outlet is now repaired and the dryer is fully functioning as designed now. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near San Antonio, TX 78253
Jay
Job Details: 02/10/2022
Complaint was a puddle of water under the machine. Checked lines and found no cracks or leak points. Checked under the machine no indication that it was the gear case. Replaced inlet valve and drain pump.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near San Antonio, TX 78253
Jay
Job Details: 02/10/2022
Replaced inlet valve and inlet valve harness. Cleared error codes, calibrated machine and ran diagnostic test. Unit filled and passed test. No error codes found. Unit working as intended.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near San Antonio, TX 78244
Garry
Job Details: 02/10/2022
Customer complaint of no-heat/noisy dryer. Discovered element open. Replaced element to resolve issue. Noise was coming from a foreign object in blower housing. Removed, repaired,and reinstalled blower wheel. Noise has been eliminated. Unit testing good, no further issues at this time. Collected SC/P&L.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Jay
Job Details: 02/10/2022
Replaced power supply board. Unit powered on and working as intended.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78252
Jay
Job Details: 02/10/2022
Replaced cooktop. Unit works as intended.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Rockport, TX 78382
Michael
Job Details: 02/10/2022
I called the customer, no answer, arrived at the location, spoke with the customer , he said they found what the problem was and the appliance is okay, didnt need us to check it out.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Falfurrias, TX 78355
Adam
Job Details: 02/10/2022
Customer complaint of dryer no longer spinning. Inspection of unit shows belt has broken. Replaced belt from repair kit issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Rockport, TX 78382
Michael
Job Details: 02/10/2022
Finally got ahold of the customer, Actual address is 1924 San Antonio St. The customer said it takes too long to dry the clothes. The vent hose was clear of obstruction, I went to the outside vent, no airflow, the vent cover was full of lint, removed the cover and lint, put cover back in place, the appliance is heating and getting good airflow, the appliance is working normal
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Corpus Christi, TX 78410
John L.
Job Details: 02/10/2022
Call tech line spoke with Phil, explain the issues customers having with this unit and what has already been done before. Tagline advises to check timer and make adjustments on timer as timer switches may not be actuating properly. Unable to make adjustments on this timer as this timer has a damage switch. Timer on this unit would need to be replaced to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Rockport, TX 78382
Michael
Job Details: 02/10/2022
I was here to install the main harness, its not in my bin, should not have been scheduled. Please reschedule the customer when the part comes in.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Port Aransas, TX 78373
John L.
Job Details: 02/10/2022
Inspected unit, both doors have damage on them scratches and dents. Both doors will need to be replaced to resolve this issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near Corpus Christi, TX 78418
John L.
Job Details: 02/10/2022
Inspected unit, found icemaker to be operational. Found issue to be with fill tube for icemaker as tube has built-in ice within tube. This has damage tube and will need to be replaced to resolve this issue.
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Corpus Christi, TX 78412
John L.
Job Details: 02/10/2022
Installed components, tested after installation. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Concepcion, TX 78349
Adam
Job Details: 02/10/2022
According to customer lid and locking problem was never chief complaint with the unit. But during my first visit I was unable to properly test components because lid would not lock. Now that lid is functioning properly and closes and locks correctly customers chief complaint is that it makes a loud noise during an agitation cycle. Diagnostic shows error code for lid lock failure only. And manually testing all functions show good working order. No strange noises. Calibrated unit and running verification cycle Result in perfect functionality of the unit. Cannot duplicate noise customer is concerned about. Issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Rockport, TX 78382
Michael
Job Details: 02/10/2022
The customer said she keeps having to wipe clean the freezer door, after doing so, she saw what looks to be a hole that rusted through. I took a picture of it, may need an authorization, please reschedule when the door comes in.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Portland, TX 78374
Michael
Job Details: 02/10/2022
Install the manifold and the burner head kit. Put the appliance back together everything is working great except the left front burner. I called and spoke with Robert SR7732938493, waited 15 minutes and asked him what he would suggest moving forward, Asked to check the orfice I dropped it inside, I had to take it apart again to retrieve the orfice, put it back in place. He asked what I could see different on all the igniters I advised him that the one on the front left is higher than the rest, he suggested I order the office holder assembly. Ordered the part, please rescheduled when the part comes in.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/10/2022
Called partner team. Unit under 2 year warranty. Sr 7732684159. Unit needs friction sleeves.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78239
Chris S.
Job Details: 02/10/2022
Upon arrival customer asked if I can come tomorrow because he wont be home till after four today and hes last call. Keeping parts for tomorrow he needs early a.m. or or after 330 appointment tomorrow till no matter what Ill show up at his house.; schdld next appmnt for 2/11 FRI !
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near San Antonio, TX 78230
Garry
Job Details: 02/10/2022
Customer complaint of dryer not responding to touchpad input/powering on. Prior to total failure, performance of heating element was declining. Upon disassembly of unit, I observed excessive lint collected on Electronic Control and various other components. Lint collected below and behind the machine as well. Dryer vent hose is longer than it needs to be, creating bends in the exhaust path which prohibit proper function. Recommended to customer that house dryer vent be professionally cleaned as soon as possible. Measured proper voltage supply at wall, continuity through power cord,proper wiring at terminal block, delivery of 120v ac to Electronic Control, and 10v dc to connector for UI. UI panel unresponsive. Customer has opted to contemplate repair vs replacement, and will contact us should she decide to fix this machine. If customer decides to proceed with repair, we will need to return with Dryer Repair Kit, Heating Element, UI Panel (console), high limit thermostat, operating thermostat, and thermal fuse. Collected SC. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Floresville, TX 78114
Daniel
Job Details: 02/10/2022
Customer stated that drain pump would randomly work and not work at different times. Found error codes F1E2 which is main control fault. Replaced control. Tested unit and unit functioned as designed. Unit drained with no issues. As of now unit is functioning as designed.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507ESS04
Near Boerne, TX 78006
Richard G.
Job Details: 02/10/2022
Unable to complete repair due to oven dolly being incomplete. Will need a new oven dolly with locking parts to hood oven up.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Kerrville, TX 78028
Richard G.
Job Details: 02/10/2022
Customer complaint is that the unit is unresponsive and will not turn on. Found console to be bad. Replaced console. Tested to complete. Collected service fee, Labor, and parts cost.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78251
Sebastian
Job Details: 02/10/2022
Confirm the control is dead it has 120 V statue at the light on the control does not light on and its completely unresponsive.
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78251
Sebastian
Job Details: 02/10/2022
Found that the drain pump is getting power but it is not pushing water remove drain pumping cleared most of the water from the tub, gave qoute will return with pump.
We serviced a
SAMSUNG DISHWASHER
Model DMT300RFFB/XAA
Near San Antonio, TX 78233
Chris S.
Job Details: 02/10/2022
Customer stated dishwasher stopped midcycle found it should be faulty water level sensor assembly ordering part.