Near Robstown, TX 78380
Adam
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 Customer complaint of control non-responsive. Inspection of unit shows control responded right away. Calibrated unit and ran verification cycle all functions work the way They were intended to. Issue resolved
Near Robstown, TX 78380
Adam
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4855HW1 Inspection of unit shows several error codes one for long he’ll know fill another four her fault and again onefor basket fault. Manually testing components for shifting and spin shown not an issue. Unit does have pour water volume entering tub also control board not always excepting commands. Replace water valve and control to resolve issue; ordrng 1 W11025984 (valve) and 1 W11211478 (cntrl-elec)
Near Rockport, TX 78382
Michael
Job Details: 09/17/2020
MICROWAVE KITCHENAID KOCE500ESS09 "The microwave light not working per customer. Opened the microwave door and tapped on the light bulb, it came on and stayed on. I ran the mw, continued to tap on the bulb several times and open and close the door, the light bulb and appliance are working normal. The customer said he thought it would be okay not to change out the bulb, no further issues"
Near Odem, TX 78370
John L.
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WML55011HS3 "Installed interlocking motor combo, tested unit after installation in. Door mechanism no longer has issues opening door to unit. Issue has been resolved"
Near Kingsville, TX 78363
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWB865GW1 Install components calibrated unit ran verification cycle issues resolved. Unable to completely level unit due to flooring advise customer to fix flooring and adjust unit accordingly. Issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 09/17/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Installed burner heads and orifices onto unit, tested after installation. I’ll flames on unit have now been normalized. Issue has been resolved"
Near Portland, TX 78374
Michael
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5620HW1 "Per tech line on last visit, was advised to reorder the console if it still doesn’t alert you when the the damp dry setting is on, ordered the console and ACU just in case. ; ordrng 1 W11378949 (CONSOLE) and 1 W11388040 (ACU)"
Near Sinton, TX 78387
John L.
Job Details: 09/17/2020
WASHER SAMSUNG WA45H7000AW/A2 "Inspected unit, ran test on drain. Drain pump powering on but will not drain, remove drain hose from stand pipe And fed drain hose into bucket. Tested drain again, drain pump is pushing water. Issues with standpipe possible clog or obstruction causing issue."
Near Port Lavaca, TX 77979
Michael
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Not dispensing water or making ice per customer. You can hear the inlet valve engage but not getting water to the ice maker or water dispenser, has good water pressure at the house. Ordered parts to resolve issue ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10279866 (valve-inlt)"
Near Kenedy, TX 78119
Michael
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Installed main control and deli control, plugged appliance in and the lights were out in the appliance and the control didn’t light up or allow any selections, unplugged the deli control and the lights came back on. Called and spoke with Leon at whirlpool tech line SR7728823257 to ask if the issue would be the harness, he asked if the fans were running and lights on, yes. He said to replace both the control and harness at the same time, did not install the deli control. Discussed it with customer, doesn’t want to spend anymore money at this time. The evaporator fans, ice maker fan and lights are working normal, compressor is running and appliance is cooling properly"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Sr# 7728804537. After installing control for back of unit water distribution issue was not solved. After testing several different components call tech line to verify this was the correct UI panel. Tech line confirmed panel that is on unit is incorrect panel. Re-order ui to resolve issue.; ordrng 1 W11284720 (panel-ui)
Near Corpus Christi, TX 78413
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW3 Was unable to run diagnostic on units control board completely unresponsive. Customer does state he does remember the air code for miscommunication between control and interface. Going on this and the fact that interface is partially lit will be replacing control board and interface to resolve issue.; ordrng 1 W11035014 (console) and 1 W11105155 (cntrl-elec)
Near Odem, TX 78370
Michael
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL FFHS2611LB4 "Still not making ice per customer. Tried to manually start the ice maker, it wouldn’t run, getting correct voltage to the ice maker, checked switch, no continuity, ordered switch and rescheduled customer.; ordrng 1 241547901 (switch,light frz) and 1 241798231 (ICE MAKER )"
Near Mathis, TX 78368
John L.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Install components, issue has been resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWC465HW2 Customer states he pulled unit out to hook up drain hose but left it lying flat to the ground also states control board never responded. Arrived at location Diagnostic shows long feel no feel error. Customer had yet to correctly install drain hose to unit. Calibrated unit ran verification cycle Found no issue with unit once hose was correctly installed. Issue resolved
Near Alice, TX 78332
Adam
Job Details: 09/17/2020
WASHER WHIRLPOOL MVWB750WR1 Installed component tested unit issue resolved.
Near Corpus Christi, TX 78413
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Customer complaint of unit having zero cool both compartments. Inspection of unit shows product was sold without capacitor or start device for compressor. Replace both to resolve issue; ordrng 1 W10197428 (start device) and 1 W10350564 (capacitor)
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
WASHER AMANA NTW4516FW3 "Making loud screeching noise per customer, F7E1, F2E1,, cleared error codes, attempted to calibrate and it made the loud noise when it went to spin. Turned appliance off and looked underneath, took the cover off, the nut had come loose at the pulley, tightened the nut, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is no longer making noise and working normal"
Near Corpus Christi, TX 78412
Adam
Job Details: 09/17/2020
WASHER WHIRLPOOL MVWC565FW2 Inspection of unit shows agitator visibly failed/broken large chip missing from one of the fins. Replace agitator and screw to resolve issue; ordrng 1 W10625252 (screw) and 1 W10821990 (agitator)
Near Aransas Pass, TX 78336
Michael
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8500DC5 "Sometimes it washes fine other times it won’t per cup. F3E2, F0E4, F5E1 error code, cleared error codes, tested lid lock manually, sometimes locks and sometimes not, F5E1 error code, cleared error code , calibrated and performed a number, didn’t complete, F5E1 error code, ordered lid lock assembly and rescheduled the customer ; ordrng 1 W10861642 (latch)"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Inspection of unit shows ice forming in back of freezer wall also customer has complained of intermittent water coming from door when selecting water. Replace icemaker water valve and wire harness to resolve issue.; ordrng 1 2315549 (motor evaporator) and 1 W10179146 (water inlet valve) and 1 W10300022 (icemaker) and 1 W10508644 (harns-wire) and 1 W10911770 (harns-wire)
Near Aransas Pass, TX 78336
John L.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW7300DW "F3E2 water inlet tempF5E2 lid lock failureRan manual test on lid lock, lock activates about 30% of the time. Lock will need to be replaced. Tested valves, found valves dispense water at a slow rate. Also found that housing is origin of leak. Housing has cracked causing leak. Will need to replace housing assembly to resolve.; rqstng P&A on 1 W10810403 (lid lock assy) and 1 W10854689 (housing)"
Near Port Aransas, TX 78373
John L.
Job Details: 09/17/2020
ICEMAKER KITCHENAID KUID508HPS00 "Inspected unit, found issue with grid cutter. Short in grid cutter caused line to break making grid cutter useless. Will need to replace grid cutter to resolve this issue. Ran unit to determine whether other issues are found. Unit is making ice, grid cutter is only issue.; ordrng 1 W10783275 (grid-cuttr)"
Near Corpus Christi, TX 78416
Adam
Job Details: 09/17/2020
WASHER MAYTAG MVWC565FW0 Inspection of unit shows no error codes. Customer complaint of violent shaking. Ran unit through calibration and then verification cycle no issues were a parent. I went a step further and ran unit through Manual spin cycle unit almost immediately started to walk out of place believe issue is with gear case. Replace your case actuator capacitor agitator clutch and belt to resolve issue. Job will require a two count. Job will also require authorization; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10821990 (agitator)
Near Corpus Christi, TX 78410
John L.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW8500DC0 "F7E0 loss of powerF8E3 overflow conditions F0E5 off balance loadF0E3 overloadRan service test on unit, found cold water would not shut off during entire process. Found hard resetting unit causes valve to shut. Possible relay issue cuasing valve not to shut off when needed. Replace board and valves to resolve issue.; ordrng 1 W10625548 (cntrl-elec) and 1 W10758828 (valve)"
Near Corpus Christi, TX 78418
Adam
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Inspection of unit shows the entire back of freezer wall covered in ice. Testing bi-metal from control shows status is continuous blinking. Replace harness wire evaporator fan and ui resolve issue. Instructions and notes states to call tech line. Sr#7728824648. ; ordrng 1 2315549 (motor evaporator) and 1 W10242409 (harns-wire) and 1 W11174483 (cntrl-elec) and 1 W11226382 (cntrl-elec)
Near Beeville, TX 78102
Michael
Job Details: 09/17/2020
RANGE WHIRLPOOL WEE510S0FW2 "The range management had me look at is not the correct appliance. The one she needs looked at doesn’t have a power cord and the one on the appliance she had me look at is a damaged power cord. She asked if we could reschedule, will get a new power cord, rescheduled for next Wednesday the 23rd, from the explanation of the appliance, ordered control ; ordrng 1 W10894098 (cntrl-elec)"
Near Victoria, TX 77905
Michael
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Frosting up in freezer per customer. Took the freezer door off and the the bins, defrosted the frost/ice and dried with a towel, the track on the upper bin is what’s causing the problem, ordered both brackets to resolve issue; ordrng 1 W10619219 (bracket) and 1 W10858092 (bracket)"
Near Victoria, TX 77905
John L.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Call tech line spoke with Jk, explained issues having with unit and work has been done on it. Tech line asked if unit with whole vacuum after seal system work was done, explained yes unit would hold vacuum. Take line asked for pressures from unit, gave tagline pressures with high side been higher than average. Cording to tech line possible issue may be due to a low side leak. Tagline asked if unit was checked with UV lights, explained yes and one leak was found in evaporator which was replaced. Tagline explains it may need to use nitrogen to locate a leak, unable to do so since I do not have an oxygen on hand and will have to acquire. Also compressor has issues ramping upWhich may also be problem.SR#7728826418; rqstng P&A on 1 W10832994 (compressor)"
Near Corpus Christi, TX 78411
Adam
Job Details: 09/17/2020
ICEMAKER KITCHEN AID KUIX305ESS2 Customer states icemaker will slowly stop producing ice in the ice that is produced is very thin and melts to the touch. Manually testing all functions of icemaker show good functionality but visually watching water enter water reservoir water is coming in in bits in spurts. Also when we circulatory pump comes on it will run for a few seconds and then pump ice out of reservoir. Replace water valve and circulatory pump to resolve issue. Job will require to count; ordrng 1 W10747426 (pump) and 1 W10870921 (valve)
Near Alice, TX 78332
Adam
Job Details: 09/17/2020
WASHER AMANA NTW4516FW1 Inspection of unit shows no error codes. Calibrated unit ran verification cycle still no strange noises during function. Inspection of suspension shows springs are incredibly bouncing worn out. Replace suspension to resolve issue; ordrng 1 W10821951 (suspension)
Near Victoria, TX 77901
Michael
Job Details: 09/17/2020
DRYER MAYTAG MEDX655DW1 "The dryer continues to run and doesn’t shut off per customer. Tested the dryer, it’s heating properly but the timer isn’t rotating and shutting off, ordered timer to resolve issue.; ordrng 1 WPW10642928 (timer)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4855HW1 Tested unit. Found leak on drain. Fixed hose. No further issues. Tested to complete.
Near San Antonio, TX 78209
Steven G.
Job Details: 09/17/2020
ICEMAKER (STANDA JENN-AIR JIM158XYCX0 Checked ice maker after running for a week determined fill was leaking replaced hose and caulked inner floor checked operation ok at this time
Near Floresville, TX 78114
Steven G.
Job Details: 09/17/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Checked freezer found unit working properly at below 0 customer said unit just stopped cooling for a couple of days not running at all than started cooling again, replaced control everything checks ok"
Near La Vernia, TX 78121
Steven G.
Job Details: 09/17/2020
FREEZER WHIRLPOOL MZF34X18FW03 "Checked freezer found door bowed not sealing and icing up, replaced door checked seal everything is sealing properly"
Near La Vernia, TX 78121
Steven G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Checked refrigerator found one of the refrigerator crispers was cracked, replaced crisper checked refrigerator everything is working normal now"
Near La Vernia, TX 78121
Steven G.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF263TEAESG "Checked refrigerator found freezer door handle was broken, replaced handle checked operation unit is working normal now"
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 09/17/2020
DRYER WHIRLPOOL WGD4850HW0 "Checked dryer found unit working normal, customer states that when she goes to use the dryer that there is moisture in tub which means dryer is not even running, I feel it’s a vent issue removed vent for customer to use and call if any problems"
Near Schertz, TX 78154
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced all parts and heat treated seal. Leveled refrigerator to enable proper door closure. Unit fully operational now.
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Checked refrigerator found crack in ice maker water fitting, replaced checked operation unit is filling normal everything is good to go."
Near Atascosa, TX 78002
Jesus C.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW5620HW1 Customer complaint is that unit vibrates and will not run cycle. Tested unit. No stored error codes. Ran diagnostics testing. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near Cibolo, TX 78108
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced control board, UI and deli control board. Tested unit and the RC door was still not indicating and the deli control board was still not operating. Replaced the harness and the light module. Deli control is now operational, the right door indicator is working and the freezer light is now working. No unit or ice maker error codes in diagnostics. Unit is fully operational and the ice maker is working and full of ice."
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5100HW Tested dryer. Good heat. Good airflow. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78216
Jim G.
Job Details: 09/17/2020
RANGE JENNAIR CVG2420W Verified fan switch. Replaced part. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Replaced 2 LED lights, unit is good to go."
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced scratched door for deli drawer. Unit is good to go.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 09/17/2020
DRYER MAYTAG MED6230HW1 Replaced seal and blower wheel due to crack after replacement tested dryer no issues. Working as designed. Job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer issue is that the dishwasher would swing back when weight was put on door. Finding issue to be that the installers did not lower front legs enough. Lowered front legs, unit is now solidly in the cabinet."
Near Boerne, TX 78006
Colton B.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer issue is that the dishwasher would swing back when weight was put on door. Finding issue to be that the installers did not lower front legs enough. Lowered front legs, unit is now solidly in the cabinet."
Near La Vernia, TX 78121
Steven G.
Job Details: 09/17/2020
WASHER MAYTAG MVWX655DW0 "Checked washer found tub hub worn out ordered, Hub is 36.57 plus labor 80.00 plus tax.; ordrng 1 W10528947 (hub)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 09/17/2020
DRYER WHIRLPOOL GEW9250PW0 Replaced element fuse and cut off tested dryer no issues unit is working as designed collected remaining balance. Job complete.
Near San Antonio, TX 78251
Tommy B.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW6620HW0 "How to swapping out consul and control, experienced same problem as before. Ordering wiring harness to resolve issue.; ordrng 1 W11316252 (harns-wire) and 1 W11318751 (harns-wire)"
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Replaced left side fridge door. Unit good to go.
Near Selma, TX 78154
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28K9070S/AA Found that the temperatures in the fresh food section are high in the mid 40s to mid 50s. And the ice maker is freezing up. We will need to install the new ice maker kit as well as replace the evaporator fan motor.; rqstng P&A on 1 DA31-00287B (EVAPORATOR FAN)
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Customer stated ice maker not getting water. Tested ice maker to find unit is functioning as designed. No further issues at this point.
Near , TX 78015
Douglas H.
Job Details: 09/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Unit screen went blank and resets itself for time and date. Upon arrival found console fully functional, checked for errors found f6e0 UI lost communication. This unit is oow, explained to customer would need to collect a Sc, customer became agitated and stated builder was supposed to call in for the repair back in January. Advised that based on the dates I have listed it is oow. Explained that would attempt to get the repair covered by Whirlpool but made no guarantee. Sent to AE to see about coverage. ; saved tckt"
Near San Antonio, TX 78217
Jim G.
Job Details: 09/17/2020
WALLOVEN KITCHEN AID KEBS107SSS04 Verified UI control is faulty. ; ordrng 1 WPW10312207 (cntrl-elec)
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced evap fan for ice box, both gaskets and adapter. Unit is good to go."
Near Cibolo, TX 78108
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28R7351SG/AA Ice maker is working but freezing up and leaking water. Unit will need a new ice maker as well as leveling and sealing around the cabinet. Part ordered.; ordrng 1 DA97-15217B (ICE MAKER ASSEMBLY)
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Use a rack adjuster kit to update the unit. Unit tested good with no further issues at this time.
Near San Antonio, TX 78240
Tommy B.
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FW3 Swapped out entire gear case assembly as the unit blew oil on the last one. Ran calibration and automatic test cycle. Unit will not spin the basket. Bad rotor causing the issue. Ordering new part. ; ordrng 1 W11260238 (rotor)
Near San Antonio, TX 78232
Jim G.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW7500GC2 Replaced gearcase and clutch with correct tool. Issue resolved.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF263BEAESR/AA Checked refrigerator found refrigerator ice maker not working ordering ice maker kit to resolve issue. Found door bins cracked at clear plastic to bottom portion ordering bins to resolve issue. ; rqstng P&A on 1 DA82-02697A (ICE MAKER KIT) and 2 DA97-12650A (DOOR BIN)s
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/17/2020
WASHER AMANA NFW5800HW0 Unit blocked in by store stock. Will reschedule. ; schdld next appmnt for 9/16 WED !
Near San Antonio, TX 78259
Jim G.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW6120HW0 I did verify errors on the history but no issue in terms of the actual function of the machine. Reset computer. Advised customer to limit use of detergent as the suds detection error code was present.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Checked refrigerator found air diffuser not closing when set to highest temp setting ordering diffuser to resolve issue.; saved tckt
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced damaged spray arm for unit.
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced icemaker, front cover was replaced as well."
Near San Antonio, TX 78258
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR JENN-AIR JS48PPDUDB16 "Called tech line spoke to Austin. Based on tests to the control board, determined that we need a new evaporator fan motor and primary control.SR7728515543; ordrng 1 W11212356 (motor-evap) and 1 WPW10427079 (cntrl-elec)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
WASHER MAYTAG MHW5500FW1 Customer stated the issue was that the unit is locked and the drain comes on. Found issue to be the automatic drain cycle which is a result of an F3E1 error code. After seven minutes and 38 seconds the unit powered back on and ran automatic test cycle. Unit tested good now
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MSS25C4MGZ01 Customer issue was a leaking dispenser. Issue caused by frozen fill tube and slow closing dispenser door. Defrosted fill tube. Informed customer that the only real solution is replacing the door. This should temporarily work however. Now just waiting on the door. ; saved tckt
Near San Antonio, TX 78245
Justin
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Need to replace evap fan motor and thermistor, also will order gum sealer for drip tray inside fridge. Quoted 346.29 for repair. ; ordrng 1 4318168 (sealer-thrm)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Last visit found a faulty control. This visit swapped out with new control to resolve issues. Unit testing good at this time.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 09/17/2020
OVEN ELECTRIC (S MAYTAG MEW5530AAB Unit shows F9 error door latch error. Door latch also attempts to actuate while not using door latch. Unit would need new door latch. Advised customer that the part has been discontinued. Gave part number to customer so he can attempt to locate the part. If he can locate part he will call us back to install. Collected Sc. No further service at this point until customer calls back if/can locate part.
Near Boerne, TX 78006
Douglas H.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG Unit only dispensing crushed ice. Finding issue to be solenoid to be ceased into place. Ordering auger assembly to resolve the issue. Scheduling for customer availability. ; ordrng 1 DA97-12540G (AUGER ASSEMBLY)
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW Tested washer. No stored error codes. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78214
Jesus C.
Job Details: 09/17/2020
WASHER MAYTAG MHW4200BW0 Duplicate ticket.
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Replaced evaporator cover and ensured proper placement of thermistor. Issue resolved.
Near San Antonio, TX 78254
Tommy B.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Customer stated that the unit is not producing ice. Found issue to be caused by frozen fill tube. Ordering fill tube it can’t be removed without damaging it and also the water valve to resolve icemaker issues. ; ordrng 1 W11043013 (valve) and 1 W11415785 (FILL TUBE )
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 "Replaced housing and housing for unit, ran diagnostics all test passed. Did not see leak"
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/17/2020
RANGE WHIRLPOOL KGCU463VSS01 Last trip found faulty valve. Replaced valve to resolve the issue. Unit testing good. Customer paid in full last trip.
Near San Antonio, TX 78259
Jim G.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 Verified issue at the refrigerator evaporator fan is not functional. ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)
Near San Antonio, TX 78223
Jesus C.
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE535S0JZ0 Replaced trim and panel. No further issues. Tested to complete.
Near Castroville, TX 78009
Douglas H.
Job Details: 09/17/2020
FREEZER MAYTAG MZF34X16DW04 "Last tech found leak at dryer. Confirmed diagnosis. Replaced dryer. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. Yes to survey and leave behind."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer found bad control board on washer unit did not switch settings ordering control board to resolve issue. Spoke to customer about issue will contact if wants to be continue service. Collected service call fee. ; rqstng P&A on 1 W11294803 (cntrl-elec)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/17/2020
DRYER MAYTAG MEDB835DW4 "Opened top to find that the packing foam had melted onto it. Tried to remove but could not do so without damaging lid. Ordering new one to resolve issue.; ordrng 1 350930 (spray,white) and 1 72017 (touchup wht) and 1 W11227373 (top)"
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
WASHER MAYTAG MVWB835DW4 "Replaced housing and housing for unit, ran diagnostics all test passed. Did not see leak"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4850HW1 Checked washer found lid lock not unlocking unplugged washer for 5 minutes reseated lid lock connector tested washer unlocked ran test but did not spin found bad gearcase ordering gearcase to resolve issue.customer doe not want repair customer wants unit replaced. ; ordrng 1 W10870912 (gearcase)
Near San Antonio, TX 78222
Jesus C.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Tested unit. Found bad water head. Picked up new reservoir with head from APC. Installed new head. No further issues. Tested to complete. ; pckd up 1 W11346622
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced adapter per tech lines request due to ice build up on freezer door, door still had gap on liner forming improper seal returning Monday to inspect for leaks.; schdld next appmnt for 9/14 MON !"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FW0 "Checked washer found leak coming from front left side of washer necked gearcase, drain pump and valve for leaks none found. Found small crack on tub ordering tub to resolve issue.drawer cracked leaking soap.; ordrng 1 W10512161 (tub asm) and 1 W10794835 (drawer)"
Near , TX 78624
Colton B.
Job Details: 09/17/2020
REFRIGERATOR SAMSUNG RF22NPEDBSR "Previous tech diagnosed a bad ice maker and bin. Replaced both, unit tested good."
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Our customer has been experiencing leaking mainly on the left side when they open the deli drawer. Recently ice shot out the chute when they opened the door. I noticed that the ice is melted at the top of the ice bin. Temperatures are fine in the fresh food section as well the deli drawers and the freezer. Found that there is a whole ice sheet under the deli drawers, likely coming from the evaporator or the evaporator drain. I removed the extension drain to ensure there was no ice or objects blocking the drain hoses from the evaporators. The hose from the freezer evaporator was clear. However, when probing through the refrigerator port I discovered that the fresh food section evaporator port had a collapsed drain hose in the cabinet. Called Tech Line to document this unfortunate situation. It is determined to be unrepairable by Whirlpool standards. SR #7728789915. I provided the SR number to our customer for reference with Whirlpool/Kitchen Aid. I
Near San Antonio, TX 78258
Jim G.
Job Details: 09/17/2020
RANGE JENN-AIR PRG4810NP I verified left front burn was not igniting. Burner head and ignitor are faulty. ; ordrng 1 73001275 (burnr-head) and 1 WP73001283 (clip)
Near San Antonio, TX 78233
Jim G.
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Verified issue at the coupler for the water dispenser. Repositioned line and secured with wire tie. ; used 1 WP8567668 (WIRE TIE ) from stock
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Verified e5 error and ice caught I the ice chute. Cleared obstructions and reset unit to counter error message. Issue resolved. Used wire tie to secure harness. ; ordrng 1 WP8567668 (tie-wire)
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced main control, right side fridge light switch, LED board and UI were replaced as well."
Near San Antonio, TX 78253
Justin
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced evap fan for ice box, both gaskets and adapter. Unit is good to go."
Near San Antonio, TX 78214
Jesus C.
Job Details: 09/17/2020
WASHER MAYTAG MHW4200BW0 Tested unit. F9e1 error code. Drain pump not running properly. Will need to replace pump. ; ordrng 1 WPW10391443 (pump-water)