We serviced a
MAYTAG DRYER
Model MED6230HW1
Near San Antonio, TX 78247
Chris S.
Job Details: 02/16/2022
Replace seal tester unit everything working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/16/2022
Customer complaint is that the freezer is fluctuating in temperature and sometimes items are soft. Ordering control to resolve issue.; ordrng 1 W11190849 (Control box)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/16/2022
Customer complaint is that during the cleaning cycle the glass exploded inside of the oven. Determined it was no fault of the customer. Ordering inner glass.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/16/2022
Our customer is having a problem with the upper dish rack not closing correctly. I found that the plastic clip on the right adjuster is broken and will need to be replaced. ordrng 1 WPW10546503 (Adjuster)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/16/2022
Model Number: WRF736SDAM13 Serial Number: K51618241. Temperatures are fine in the RC and FC. Our customer had an intermittent very loud noise. I isolated all loads in service diagnostics. We were unable to replicate. I pulled off the compartment panel to check the condenser fan and compressor while running, Nothing is out of place. We likely had a restriction that worked its way through. Our customer has not had the sound in awhile. I cleaned of the condenser coils. Our customer will monitor with thermometer and take a audio video if it returns.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/16/2022
Unable to work on unit due to not having a working oven dolly. Rescheduling appointment.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/16/2022
Replaced regulator. Was able to adjust fames. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near San Antonio, TX 78249
Sebastian
Job Details: 02/16/2022
Customers calibration was actually on the high side and the complaint is that its not cooking enough verified the low point on the cycle to be at 350 when set at 350 and high point is 388 calibration was of by about 20 calibrated unit to correct temp gave instructions on baking, ordering control and probe to follow up and will call techline if needed ; ordrng 1 W11528249 (Control) and 1 WPW10181986 (Sensor)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Schertz, TX 78108
Chris S.
Job Details: 02/16/2022
Found issue to be door latch on oven. readjusted door latch everything working properly. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78240
Sebastian
Job Details: 02/16/2022
unit not draining would not go into diagnostics. Found that drain pump wire connector came disconnected, made repair. Unit now working in diagnostics and draining properly.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Schertz, TX 78154
Chris S.
Job Details: 02/16/2022
Called customer to see if I can order foam seal and blower wheel. Seal parts are psp items.; ordrng 1 W11352071 (Foam seal) and 1 WP697772 (blower wheel) and 1 W11596046 (Seal)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Garden Ridge, TX 78266
Douglas H.
Job Details: 02/16/2022
Customer stated unit upper lights flicker then turn off. Found cause to be freezer module.Replaced freezer module from stock to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
LG WASHER
Model WM2801HLA
Near Boerne, TX 78006
Douglas H.
Job Details: 02/15/2022
Customer stated unit not draining. Had already cleared filter. Dissembled unit to find issue is with drain pump.Customer wants to think about repair, or possibly looking for part on his own. Advised customer cant warranty repair if part purchased independently, customer understood this. 1 4681EA2001T (Drain pump)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ0
Near San Antonio, TX 78247
Garry
Job Details: 02/15/2022
Customer complaint of microwave not heating. Upon inspection I discovered that the issue was faulty Transformer. Review of notes on prior visits revealed that we replaced the magnetron last September, so I called for OTL authorization to replace remaining high-side components. Replaced Transformer, Capacitor, and Diode to resolve issue. Unit testing good, and our customer is quite happy no further issues at this time. Unit is good to go. Auth# W11N8Y1XPL1
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near San Antonio, TX 78218
Daniel
Job Details: 02/15/2022
Customer reported evap fan making noise. After inspection found evaporator frozen up and fan blade hitting ice which was causing the noise. After noticing I had parts on me I defrosted evaporator and replaced thermistor. Tested unit and fan kicked on smoothly without any excessive noise so I know the evap fan motor is good. Thermistor went out and was causing ice build up that was eventually binding with the fan. Unit now functioning as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Schertz, TX 78108
Chris S.
Job Details: 02/15/2022
Change the heating element her recall on Whirlpool everything working as designed
We serviced a
SAMSUNG WASHER
Model WA45N3050AW/A4
Near San Antonio, TX 78233
Daniel
Job Details: 02/15/2022
Customer had originally reported leaking. Upon arrival customer has stated husband had changed out water hoses and that it fixed the leaking issue. She did state that the washer was unbalanced and would move alot during the heavier wash cycles. Adjusted legs as needed to make unit balanced. Tested unit and unit is functioning as designed with no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Antonio, TX 78233
Daniel
Job Details: 02/15/2022
Customer reported washer randomly stopping at not draining at times and at other times working fine. After testing components in diagnostic mode found that all components are functioning as designed. Found error codes F7E7 (Motor unable to reach target RPM), F0E3(Overload), and F0E2(over suds). Ordering control cause it seems to be a control issue on how the unit will work but then randomly not work In various uses. Ordering drain pump, lower harness, and splutch kit just in case. Will return with parts to finish repairs. ; ordrng 1 W11543997 (Control) and 1 W11396717 (Drain pump) and 1 W11130932 (Lower harness) and 1 W10721967 (Splutch kit)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near San Antonio, TX 78261
Jim G.
Job Details: 02/15/2022
I verified the door must be replaced. ; schdld next appmnt for 2/23 WED !
We serviced a
SAMSUNG WASHER
Model WA45M7050AWA4
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/15/2022
Installed new suspension. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Converse, TX 78109
Daniel
Job Details: 02/15/2022
Customer reported handle missing bottom screw. Upon arrival found handle loose on bottom end. Ordered handle and screws. If handle does not arrive before next appointment pls have tech show up with the screws anyways. Will return with parts to repair. Customer can only do morning appointments.; ordrng 1 W11366418 (Screw) and 1 W10899551 (Handle)
We serviced a
KITCHEN-AID DISHWASHER
Model n/a
Near San Antonio, TX 78231
Garry
Job Details: 02/15/2022
Previous visit found faulty upper-right track for DW rack. Installed replacement track to resolve issues. Unit testing good, no further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78250
Garry
Job Details: 02/15/2022
Customer complaint of low ice production. Arrived and observed mineral deposits in ice bucket. Customer recently installed water descaler, but had not changed refrigerator water filter. Filter has now been changed. Found I ce maker thermistor to be cause of customer complaint. Ice maker has been ordered but not yet received. Please schedule my return for soonest availability once parts arrive. ; O-emld tckt
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KCED600GBL01
Near San Antonio, TX 78240
Garry
Job Details: 02/15/2022
Customer complaint of broken cooktop. Confirmed physical damage and am ordering 1 black cooktop (W11051484) to resolve issue. Verified proper voltage supply and wiring at receptacle.Scheduling follow-up for Monday 2/21/22. ; ordrng 1 W11051484 (Cooktop (black))
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB0
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/15/2022
Tested unit. Fan motor making noise. Found harness for motor hitting fan blades. Secured harness. No noise. No further issues during testing. Job complete. ; schdld next appmnt for 2/21 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC4
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/15/2022
Tested unit. Loud noise during spin. Found bad gearcase. Will need to replace gearcase and washplate. ; ordrng 1 W10752283 (Washplate)
We serviced a
WHIRLPOOL RANGE
Model RF114PXSB2
Near San Antonio, TX 78254
Jay
Job Details: 02/15/2022
Replaced control. Unit works as should. Oven and all burners work.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near San Antonio, TX 78256
Sebastian
Job Details: 02/15/2022
Found an error code for the optical sensor and basket speed ordering the shifter assembly along with a new control to resolve issue found that the pulley at the bottom of the gear case looks a little worn like belt markings are on it ordering new belt and cam assembly as well. Unit is passing all other test in manual test mode it does spin it does agitate drain fill cold and hot side only issue is the optical error codes; ordrng 1 W11213879 (Belt) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW
Near San Antonio, TX 78245
Jay
Job Details: 02/15/2022
Replaced UI and control board. Machine went into WiFi setup. Flipped circuit breaker IAW service pointer w11432650 and UI went dead. Would not come back on. Verified power at connection, wall, and board. Tried combinations of old control board and UIs. Called tech line spoke with Scott, file number 7732973302, and came to conclusion to order new ui and reinstall the old control board. Keep the new control board for install with the newest UI. ; ordrng 1 W11478523 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Schertz, TX 78154
Chris S.
Job Details: 02/15/2022
Customer stated that refrigerator was making weird noise found issue to be condenser fan motor. Ordering part and ordering control board just in case when parts come in we will call customer to set up time.; ordrng 1 W11556912 (Control board) and 1 W11387394 (Condenser fan motor)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/15/2022
Unit not starting. Ran diagnostics. No spin. All other test pass. Motor windings check good. Will need to replace ACU. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78255
Sebastian
Job Details: 02/15/2022
Found that the igniter was broken on the unit replaced igniter tested unit working as it should.
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS4
Near San Antonio, TX 78249
Jim G.
Job Details: 02/15/2022
Verified proper function. Clarification was required but the operation is normal.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KHMS2056SSS3
Near San Antonio, TX 78255
Sebastian
Job Details: 02/15/2022
Confirmed with tech line that unit is not putting out enough wattage not heating as much as it should be tech line recommends changing out magnetron and inverter ; ordrng 1 8206079 (Mag) and 1 W10217711 (Inverter)
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/15/2022
Tested dryer. Not heating. Found bad element. Repaired heating element. No further issues during testing. Advised customer to have ventilation cleaned out to remove any blockages. Job complete. ; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE361LVB1
Near San Antonio, TX 78245
Jay
Job Details: 02/15/2022
RF Burner would not adjust temperature. Replaced infinity switch and unit is working as intended.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78230
Drew
Job Details: 02/15/2022
Customer said to leave the insulation, still in the process of fixing the cabinets, once they are done he will put the part on. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78240
Drew
Job Details: 02/15/2022
Put in new stops, no further issues at this time
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78244
Daniel
Job Details: 02/15/2022
Returned with parts to repair. When trying to replace light housing found that new one was not going to work due to the long neck to where the bulb screws in. There was not gonna be enough room to screw bulb in. Removed old housing and removed the broken bulb end from inside the socket. Installed new bulb and tested light. Unit functioning as designed. Light brightens and dims as needed.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78240
Garry
Job Details: 02/15/2022
Customer complaint of dryer taking too long to dry clothes. Due to consistent duplicate complaints, I disassembled dryer and tested all components. Heater element, thermostats, and timer/switches all testing good. Dryer vent hose clear. Building exhaust vent runs up to the roof & this unit is on 1st floor - issue must lie with building vent. Personally spoke to apartment management at customers request. When dryer disconnected from building exhaust duct unit is heating/cycling as designed. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78240
Drew
Job Details: 02/15/2022
Replaced auger motor, solenoid, ice container, and water valve. No further issues at this point
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78254
Sebastian
Job Details: 02/15/2022
Replace heater as per special project instructions tested unit good to go. Found the customer had drywall screws into wood to mount the unit did not replace drywall screws as they are very likely to snap one of them did snap on the head customer to replace mounting screws with more appropriate metal
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78254
Sebastian
Job Details: 02/15/2022
Cannot get a hold of customer for payment, On the ticket it said we had permission to enter as it is a vacant residence, Found that cavity thermostat is bad on the microwave ordrng 1 W10269232 (Cutoff)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near San Antonio, TX 78255
Drew
Job Details: 02/15/2022
F9e1, f7e1 were the error codes I received. F9e1 is indicated the motor is stuck trying to find the correct position, verified while running in test mode the unit would click when tryin to find position and not proceed further. F7e1 indicates the inlet water temp was too cold at one point, explained to the customer the inlet comes from the water valve on home side and for future use run hot water to clear the cold water out the pipes before starting the dishwasher. Customer said she would call us back if they wish to proceed, if they do motor/sump assembly will be needed. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Kerrville, TX 78028
Richard G.
Job Details: 02/15/2022
Replaced console. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Boerne, TX 78006
Douglas H.
Job Details: 02/15/2022
Last trip found leak coming from dispenser. Replaced dispenser drawer to resolve the issue. Unit testing good now.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Boerne, TX 78006
Douglas H.
Job Details: 02/15/2022
Customer stated unit not heating. Confirmed this issue. Ordering high voltage parts( magnetron, capacitor, transformer) along with the sensor to resolve the issue. Unit under warranty at time of original dispatch ; ordrng 1 W11199548 (Transformer) and 1 W10278023 (Sensor)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model YWMH31017HB04
Near Boerne, TX 78006
Douglas H.
Job Details: 02/15/2022
Rediagosed unit to find primary issue to be microcomputer. When starting the microwave, the relay goes through rapid clicking and then shuts off, not allowing any heating. Ordering control/microcomputer to resolve the issue. Also ordering transformer to have all high voltage parts just in case control shorted any of them out. Control oos. ; ordrng 1 W11544455 (Microcomputer) and 1 W10754523 (Transformer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 02/15/2022
Customer stated unit too warm. Found both compartments around 50 degrees. Ran diagnostics testing to check unit. Found issue to be weak compressor. Ordering compressor to resolve the issue. scheduled for soonest availability. ; ordrng 1 W10832994 (Compressor)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Bulverde, TX 78163
Douglas H.
Job Details: 02/15/2022
Customer stated unit would shut off and reset itself. Found f6e4 ui communication error. Ordering console to resolve the issue. Part oos. ; ordrng 1 W11297709 (Console)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Kerrville, TX 78028
Richard G.
Job Details: 02/15/2022
Per special project, replaced heater. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kerrville, TX 78028
Richard G.
Job Details: 02/15/2022
Customer complaint is that the unit will fill and drain, but not wash. Entered diagnostics and found error codes F4E3 dryer fan failure, and F7E1 open heating element. Ordering heating element and harness. Rescheduling pump and motor and control.; ordrng 1 W11227372 (Wiring harness) and 1 W10518394 (Heater)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/15/2022
Customer stated unit stopped draining. Found issue to be plug on disposal still in place. Removed plug to resolve the issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78259
Douglas H.
Job Details: 02/15/2022
Customer stated unit leaking soap out of dispenser and not washing properly. Found wash issue to be the upper spray arm to be blocked by dishes, adjusted upper rack to resolve that issue educated customer using adjuster. Found dispenser needs replacing, found missing stoppers and noticed the adjuster is starting to break. Ordering adjuster kit, dispenser and stops to resolve the issues. Unit is under warranty. Scheduled for customer availability ; ordrng 1 W10861000 (Dispenser) and 1 W10712395 (Adjuster kit) and 2 WPW10508950 (Stop)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78249
Jim G.
Job Details: 02/15/2022
I replaced the ice door and added silicone lubricant.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model JJW9530BAB
Near Kerrville, TX 78028
Richard G.
Job Details: 02/15/2022
Replaced control.Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Boerne, TX 78006
Drew
Job Details: 02/15/2022
Upon arrival customer stated the unit was leaking ice and water. Found the ice door assembly to consistently get stuck open and the water to be dripping out of the water dispenser. Ordering door to resolve that issue as well as the water valve. Ordering hinge for fridge side door as it keeps swinging open wildly. Notice when moving the unit he didnt have grill clips installed ordering those also. Ordering ui and ice door in case on the new door they arent installed. Door is OOS ice door is OOS; ordrng 1 W11399415 (Hinge) and 2 WP2155013 (clip)s and 4 WP489128 (screw)s and 1 W11398787 (Refrigerator cam) and 1 W10142234 (screw) and 1 W11397972 (Cam) and 1 W11551458 (Door) and 1 W11423781 (Ice door assembly) and 1 W11518204 (Ui) and 1 WPW10179146 (valve-inlt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near San Antonio, TX 78249
Jim G.
Job Details: 02/15/2022
I verified proper function. It appears the drain was clogged. However as a precaution I will leave appointment open until just I case the thaw did not correct.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near San Antonio, TX 78205
Chris S.
Job Details: 02/15/2022
Replaced cam tested unit everything working properly. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78212
Sebastian
Job Details: 02/15/2022
Found that the auger motor did not have three screws that mount it causing the auger mechanism to jam up. Also found that there was at least one screw missing in the icemaker mounting mechanism at this point. Was unable to remove icemaker bin without peeling off the plastic Facia, Under the face you can see the mechanism is visibly failing it is not going back-and-forth the way it should there was no ice buildup causing the jam the jam was mechanical. Was able to make repair to auger motor added a screw to the icemaker mounting mechanism and we must replace the ice bin as the damage was caused by us. ; ordrng 1 W11185686 (Ice bin)
We serviced a
JENNAIR COOKTOP ELECTRIC
Model JED3536WS
Near Boerne, TX 78015
Drew
Job Details: 02/15/2022
Customer said they rescheduled the service but asked pricing. After going over costs they decline service and would like to cancel completely
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78015
Drew
Job Details: 02/15/2022
Replaced motor, drain pump, bushings, springs, stoppers, and control. Issues are now resolved but a new stuck key error code popped up. Ordering ui. Gasket is leaking also. Customer pointed out heater is showing signs of rusting by the bushing. Ordering heater to resolve any further issues heater is OOS ; ordrng 1 W10518394 (heater) and 1 W11116422 (panel-cntl) and 1 W11498831 (Gasket)
We serviced a
KITCHENAID RANGE
Model KDRS407VSD01
Near Kerrville, TX 78028
Richard G.
Job Details: 02/15/2022
Replaced switch membrane and control.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/15/2022
Our customers deli UI has gone out of specifications. It would need to be replaced for the humidity feature to function in the deli drawers. We decided to just unplug it since it does not affect the other loads in the refrigerator. ; ordrng 1 WPW10769076 (Deli UI)
We serviced a
WHIRLPOOL WALLOVEN
Model WOS51EC0HS02
Near San Antonio, TX 78259
Douglas H.
Job Details: 02/15/2022
Customer stated burning smell when using and the door seal not sealing properly. Found door seal to have just slipped out of socket. Secured door seal properly to resolve the issue. As for the burning smell issue was unit was never self cleaned after installation, unit still had factory sealants on everything. Recommended to run self clean to burn off the excess lubricant and sealants. No further issues at this point. Unit is under warranty.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFM04
Near Fair Oaks Ranch, TX 78015
Richard G.
Job Details: 02/15/2022
Customer complains that the unit is still freezing up in the freezer. Unit needs a new thermistor. Thermistor received broke apart after pulling from package. Marked as defective. Customer will repair on his own. Closing ticket.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/15/2022
Tested unit. Found bad wire at terminal block. Repaired wiring. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 02/15/2022
Sd was a error code that displayed when our customer had a intermittent shut down. This is for over suds. In diagnostics I retrieved no error codes. Our customers stand pipe is 36 inches off the ground and should be at least 39 inches off the ground. According to the installation manual. Page 11: Minimum diameter for a standpipe drain: 2' (51 mm). Minimum carry-away capacity: 17 gal. (64 L) per minute. A 1/4' (6 mm) diameter to 1' (25 mm) diameter Standpipe Adapter Kit is available; refer to the Quick Start Guide for online ordering information. Top of standpipe must be at least 39' (762 mm) high; install no higher than 96' (2.4 m) from bottom of washer. If you have an overhead sewer and need to pump higher than 96' (2.4 m), a sump pump and associated hardware are needed. See Alternate Parts. Floor drain system requires a Siphon Break Kit, 2 Connector Kits, and an Extension Drain Hose that may be purchased separately; refer to the Quick Start Guide for online ordering information. Minimum siphon break height: 28' (710 mm) from bottom of washer. (Additional hoses may be needed.) Technical Installation Pointer #: W10608624 Action Required: MandatoryRelease Date: May, 2013 ALL TOP-LOAD & FRONT-LOAD WASHERS Drain Hose Installation. I spoke with Andrew, Senior Technician Technician at Whirlpool. He informed me that there is not a sSiphon break kit designed for this unit without a floor drain. This would have to be arranged by a plumber. The drain hose has a natural break but it is only designed for 39 to 96 inches. Our customer has been using a eco friendly detergent that is causing the over suds and shut down. I provided guidance to our customer on proper detergents and cleaners. I secured the drain hose with zip tie WPW10339879. He does not want me to put on a control. The soap or standpipe should solve the problem. SR# 7732972730 ; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOSA2EC0HN
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/15/2022
Our customer is having problems with the clock maintaining a accurate time. The clock will not maintain an accurate time if it is not hooked up to WiFi. Our customer was also having a problem with a frozen screen. I contacted Michael, WiFI Technician at Whirlpool Connect Team. We reset the unit at the circuit breaker, hooked the unit up to WiFi and send latest updates to resolve frozen screen problem. The clock is now fixed. Technical Service Pointer #: W11437808 Action Required: MandatoryRelease Date: March 2020 Whirlpool Series 7 and 9 Built-In Ovens Over the Air Software Update. This unit is now fully functional.
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/15/2022
I called our customer and they were able to get the unit unlocked. She was wondering why we had an appointment today if the control was not in. She called our office to explain but our CSR for some reason thought the part was in. I explained that she was likely mistaken because we usually do not return until the part is in. I think NR dispatched me to get the door open and clothes out in the mean time. Our customer spoke with her builder and plumber and they felt the siphon break kit would not be needed even though the specifications by the Whirlpool engineers and Senior Technician at Whirlpool advise for this to prevent a siphoning affect. We will replace the appliance manager when the part arrives.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78266
Shawn W.
Job Details: 02/15/2022
Our customer had a water filter housing that was missing the release mechanism for some reason. I replaced the customers new water filter, reset the indicator light and showed our customer that it is working now.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78259
Douglas H.
Job Details: 02/15/2022
Customer stated unit is too slow to put gas out. Found that unit is functioning as designed. Customer also asked about cleaning. Educated customer on how to clean unit. No further issues at this point. Unit is under warranty.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XSS00
Near San Antonio, TX 78209
Jim G.
Job Details: 02/15/2022
I verified a damaged cooktop. I replaced the the cooktop.
We serviced a
JENNAIR COOKTOP GAS
Model JGD8348CDP17
Near San Antonio, TX 78230
Chris S.
Job Details: 02/15/2022
Need help with tech for Mondays appointment to finish repair .came today to reinstall everything needed helper to get everything back in order. ; schdld next appmnt for 2/21 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Live Oak, TX 78233
Jim G.
Job Details: 02/15/2022
Replaced all parts and ran calibration. Issue is resolved.
We serviced a
KITCHEN AID COOKTOP GAS
Model KGCU482VSS00
Near San Antonio, TX 78266
Douglas H.
Job Details: 02/15/2022
Customer stated unit continues to spark after ignition. Tested unit thoroughly to find unit is functioning as designed with no issues present.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78413
Adam
Job Details: 02/15/2022
Customer complaint of unit not drying dishes. Theres also serves pointer on this unit in regards to heating element bushings failing which can cause unit to leak. Replace heating element went and control board to resolve issue; ordrng 1 W11025593 (Vent) and 1 W11184028 (Gasket) and 1 W11193089 (Thermostat)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW1
Near Port Aransas, TX 78373
John L.
Job Details: 02/15/2022
Inspected unit, check for voltage. 120 V coming from each leg. Plugged unit back in and tested voltage again. 120 both sides, but when testing together does not read 240v and read zero. Rechecked outlet, checked each leg. Each leg reading 120, took a reading of both legs and reading again was 0. Issue was not with unit but with home wiring, customer will need to have wiring electrical checked.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Corpus Christi, TX 78418
John L.
Job Details: 02/15/2022
Inspected unit, found control board to be issue on this unit. I was able to get more to power on put controls on board did not respond. Will need to order new board to resolve issue
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Corpus Christi, TX 78405
Michael
Job Details: 02/15/2022
There is no power to the appliance. The customer said it would just continuously to re-wash the clothes and then it just stopped, no power. I removed the top panel, all connections are good, the control isnt powering on, power is good at the wall outlet. Please reschedule the customer when all the parts come in.; ordrng 1 W11316246 (Sensor)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Corpus Christi, TX 78414
Adam
Job Details: 02/15/2022
Install components tested unit issue resolved
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Corpus Christi, TX 78410
Adam
Job Details: 02/15/2022
Based on previous history with this customer in regards to a previous visit on a refrigerator when customer became very upset and started treating technician poorly and issue has been documented with trade care team we will not be servicing the customers home any longer. I did call back to check line to confirm all of this information Sr#7732965680. Tech line states for us to contact customer and explain to them why we will not be servicing their units and to direct them to call Whirlpool to have their issues resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Corpus Christi, TX 78410
Adam
Job Details: 02/15/2022
Customer complaint of unit not draining close. Inspection of unit shows error code for Tachometer missing or miswired. Further inspection of unit shows tachometer arm slipping out of place on clutch assembly. Replace cam actuator and belt to resolve issue.; ordrng 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W11398781 (Actuator)
We serviced a
WHIRLPOOL OVEN
Model WFE535S0JZ0
Near Corpus Christi, TX 78414
John L.
Job Details: 02/15/2022
Inspected unit, F3E0 open shorted sensor. Cleared sensor and replaced sensor. Tested unit, issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78415
Michael
Job Details: 02/15/2022
The customer said when they hooked up the appliance and started a wash cycle, water went everywhere, I looked underneath and found the inner drain hose was missing, ordered the part and reset the customer.; ordrng 1 WP9740848 (Screw) and 1 W10899966 (Hose)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Corpus Christi, TX 78415
Michael
Job Details: 02/15/2022
The right front shock was broken, installed new suspension. F5E3 lid lock will not unlock, F2E1 stuck key error codes, cleared error codes. Tested the UI, no stuck keys and lid lock is working properly, I was unable to hook it up to water at this time, calibrated and tested everything manually, the appliance is working normal
We serviced a
KITCHEN AID OVEN
Model KODE500ESS04
Near Corpus Christi, TX 78414
John L.
Job Details: 02/15/2022
Inspected unit, unit not getting power. Reset breaker and issue remains, no power getting to unit. Issue is within home electrical.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Corpus Christi, TX 78417
Michael
Job Details: 02/15/2022
The cooktop had a scape on the back right corner, took a picture, ordered the part and rescheduled the customer ; ordrng 1 WPW10535710 (Cooktop)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78415
Michael
Job Details: 02/15/2022
The customer said there is rust spots inside the and that the wasnt closing price. I found the kick plugged was causing the issue, I couldnt keep the kick plate in place because tile that was installed, removed it, the door is opening and closing properly. No error codes, ran a diagnostics test completed with no issues or error codes. I Called and spoke with Debra at Partner team SR7731398625. I asked if the inner door would be replaceable after, reading up on it she said to order the part and it would be covered to be replaced. Please reschedule the customer when the parts comes in ; ordrng 1 W11559689 (Inner door)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78245
Jay
Job Details: 02/14/2022
Customer was that clothes were still coming out dirty. Said he think it was not agitating. Found error code f7e5 shifter fault. Looked under machine and found the shifter arm out of eyelet. Reinstalled correctly and ran diagnostic test. No issues or codes found. Unit working as intended.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near San Antonio, TX 78217
Jim G.
Job Details: 02/14/2022
I was able to correct the issue by replacing float switch. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78247
Jim G.
Job Details: 02/14/2022
A drain pump is needed. ; schdld next appmnt for 2/21 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78247
Jim G.
Job Details: 02/14/2022
I was able to isolate the sound to loose cabinets screws however during evaluation the control board failed (pressure sensor). A new control is likely needed. I confirmed my findings with techline Andy SR# 7732963257 a new board is needed. ; ordrng 1 W11556728 (Control)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near Converse, TX 78109
Chris S.
Job Details: 02/14/2022
Customer stated that oven will turn off at random times and turn itself back on and it will turn off and still be running found it should be faulty control board and council board ordering council board part is out of stock.; ordrng 1 W11297728 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/14/2022
This unit is showing out of warranty in entitlements but our customer has a receipt dated 19 April 2021. Picture included. Our customer is having problems with water staying in the unit when the wash cycle is complete. I checked the shifter and it is intact. I entered diagnostics and retrieved no error codes. I ran load size calibration. Technical Service Pointer #: W10754551B Release Date: March, 2018Remove and Replace W10754551A Dated 1/15 VMAX Top-Load, Belt-Drive Washer Wet Clothes, Wont Spin or Finish Cycle Correction: Replace the Appliance Control Unit (ACU) order control by model number. This unit needs a new belt as well. Parts ordered. OOS.; ordrng 1 W11417466 (Control) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL DRYER
Model GEW9250SU0
Near San Antonio, TX 78258
Jim G.
Job Details: 02/14/2022
I replaced the thermal fuse.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/14/2022
Tested unit. Found wiring damaged at terminal block. Repaired wiring. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78251
Jesus C.
Job Details: 02/14/2022
Ice bin cracked. Replaced ice bin. Ice maker will intermittently drop a slab of ice as if double filling. Called tech line. Tilt fridge to rear. If issue reoccurs then order ice box. Sr 7732963569. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78255
Richard G.
Job Details: 02/14/2022
Customer complaint is that the unit is leaking water from the icemaker and freezing under the ice bin. Verified issue. Will need icemaker and valve that is on order ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Boerne, TX 78015
Drew
Job Details: 02/14/2022
Upon arrival customer stated they would install lights themselves. No further issues at this point