We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near San Antonio, TX 78250
Jim G.
Job Details: 11/08/2021
I verified a faulty light.
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near San Antonio, TX 78238
Jim G.
Job Details: 11/08/2021
Replaced console. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Universal City, TX 78148
Zachary
Job Details: 11/08/2021
Checked washer, customer is experiencing dry clothes at end of cycle and sometimes it will not drain out and has to select drain and spin to finish cycle. Checked found F3E2- inlet water temperature fault, F2E1- UI stuck button, F0E4- spin limited by water temperature, F8E1- long fill. Ran automatic test. Valve seems unable to open all the way. Went to replace valve and customers inlet hose busted. Customer went to get replacement hoses while I replaced valve. Noticed that lower input of old valve had corrosion which is likely what caused issue. Replaced valve and tested. Bibs at wall were extremely hard to close. Recommended customer to get them replaced by licensed plumber. Washer is now working as designed. If issue occurs again. Order valve harness in addition to valve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Timberwood Park, TX 78258
Douglas H.
Job Details: 11/08/2021
Client stated that operation of the unit caused intermittent tripping of associated breaker. Tested voltage, polarity, amp draw, and outlet and discovered no electrical issues. Noted white spot on heating element & and decided to order vent assembly in consideration of known issues.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/08/2021
I removed the door and replaced the assembly glass cavity and vent top metal. I reinstalled the unit. The top oven is now safe and functional to use.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near San Antonio, TX 78228
Jim G.
Job Details: 11/08/2021
I verified a faulty micro switch spring. Replaced ice door assembly. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/08/2021
Customer stated unit wont spin or rinse. Checked errors, found f7e1 error motor fault. Tested in auto testing to find motor not functioning properly. Ordering motor and capacitor to resolve the issue.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Pipe Creek, TX 78063
Sebastian
Job Details: 11/08/2021
Changed out the latch first found out this is not resolve the issue ultimately had to change out the control after I was able to get unit to spend unit made a terrible screech replace the cam and belt assembly off of truck stock, To resolve the squealing issue unit did not make any odd noises during testing and calibration if customer here squealing noises again or screeching noises I told him to give us a call back; used 1 W10721967 (CAM), and 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Kingsville, TX 78363
Adam
Job Details: 11/08/2021
Installed components calibrated unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC
Near Cuero, TX 77954
Michael
Job Details: 11/08/2021
The strike is what is damaged not the latch, ordered the strike and rescheduled the customer.
We serviced a
KITCHENAID ICEMAKER
Model KUID308HPS00
Near Corpus Christi, TX 78410
Adam
Job Details: 11/08/2021
Customer complaint of unit not making ice or very very thin ice. Inspection of unit shows no water entering reservoir. Replace valve to resolve issue.; ordrng 1 W10870921 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Port Lavaca, TX 77979
Michael
Job Details: 11/08/2021
F2E1 stuck key error code, F5E3, lid lock will not unlock, F5E2, lid lock will not lock or lid lock failure, F0E5, off balance load, cleared error codes and tested the lid lock, working normal. , tested the inlet valve, working normal and the water is also draining properly. No stuck keys, I noticed the back was cracked and lifted up which I believe is causing the lid lock issue and the basket is real bouncy, suspension needs to be replaced. Ordered the parts and rescheduled the customer ; ordrng 1 W11130359 (Suspension) and 1 W11130236 (Lid) and 1 W10810403 (Latch)
We serviced a
AMANA DRYER
Model NED4655EW
Near Aransas Pass, TX 78336
John L.
Job Details: 11/08/2021
Inspected unit, found 2 issues. Felt ring is damaged not allowing a tight fit to drum. Also drum rings have rough spots, with enough material to snag clothing. Will need to replace felt and ring to resolve issues.; ordrng 1 W10803476 (brng&seal) and 1 692526 (sub 279441) and 1 W10725245 (seal) and 1 5308027429 (cement)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Portland, TX 78374
John L.
Job Details: 11/08/2021
Inspected unit, found water tube at top off unit popped. When icemaker calls for water, water sprays from ruptured line. Will need to replace line to resolve issue.; ordrng 1 W11232485 (Water tube)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Port Lavaca, TX 77979
Michael
Job Details: 11/08/2021
Not completing the wash cycle per customer. F8E1 long fill/no fill error code, cleared error code and tested the inlet valve, the cold side isnt opening up. Installed new inlet valve from TS, calibrated and performed a diagnostics test, completed with no issues or error error codes, the inlet valve and appliance are working normal appliance is ; used 1 W11038689 (Valve) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Port Lavaca, TX 77979
Michael
Job Details: 11/08/2021
The tub was full of water on arrival and unplugged, the repair I made before at the drain pump connector was good, the customer said the lights were different this time. I plugged the appliance in and the 4 led lights up top came on but didnt blink, I removed the console and checked the connections, all good. I called tech line and spoke with Andrew SR7732189076. He had me check ohms at the ACU 72.6 lid closed and O.L when its opened, also had me unplug all the connections to the ACU except the power and the console and plug the appliance back in to see if it made a difference, it didnt, he said to replace the latch and the ACU, I asked him if he thought the lower harness needed to be replaced, he said no, I went ahead and rescheduled it just in case. Ordered both parts, please reschedule when the parts come in; ordrng 1 W11481108 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seadrift, TX 77983
Michael
Job Details: 11/08/2021
F2E1 stuck key error code, F7E4 baker re-engagement, F8E3 overflow or flood condition, cleared error codes. Tested the inlet valve, both sides have good water pressure and are cutting off properly, no stuck buttons, tested agitation cycles manually working normal, tested the spin cycle the clutch isnt activating. Leaned the appliance back and removed the rotor motor and clutch, found the ring around the slider had broken off, replaced the clutch assembly from TS. Calibrated and performed a diagnostics test, completed with no issues or error error codes. The clutch is grabbing the basket and spinning properly, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Corpus Christi, TX 78410
Adam
Job Details: 11/08/2021
Customer complaint of unit banging during spin cycle. Inspection of unit shows error code for stuck button as well as off-balance load. Further inspection shows tub is very bouncy replace suspension to resolve issue
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Alice, TX 78332
Adam
Job Details: 11/08/2021
Installed control tested unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Tivoli, TX 77990
Michael
Job Details: 11/08/2021
The top ice maker isnt making ice. E2 error code in the ice maker, bad thermostat, ice maker needs to be replaced. This is the fourth time coming out on this appliance for an ice maker issue. Ordered the ice maker and rescheduled the customer for next available day ; ordrng 1 W11232541 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/05/2021
Installed ice maker. No further issues. Job complete.
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model CGT9100GQ1
Near San Antonio, TX 78215
Sebastian
Job Details: 11/05/2021
Hiatus spa, tech line commercial 1800 662 3587. Call tech line on issue as I could not determine what the D 27 error code meant as it is not on the breakdown tech line referred me to a commercial which they were unable to help me I did get a card reader part number but ultimately Im ordering this part and returning with the control so I could try getting on with tech line again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/05/2021
I replaced the water filter housing g as directed by Whirlpool Tech Line and we are still having a problem with water dispense coming out at a trickle. About 2 ounces in 8 seconds with filter in. It is fine when the filter is out. About 8 ounces with filter out. It can only be a bad water filter I called Rich, Senior Technician at Whirlpool and he validated my assessment that the water filter is out of spec. SR#7731969650. Our customer was able to advocate for a replacement with Whirlpool. They will send him one.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Sebastian
Job Details: 11/05/2021
Confirm that icemaker is needed check the hinge wires which are good found power making it up to the icemaker icemaker will not going to harvest test mode; O-emld tckt
We serviced a
JENN-AIR ICEMAKER (STANDA
Model JIM158XYRS0
Near San Antonio, TX 78239
Zachary
Job Details: 11/05/2021
Checked ice maker, all components test good through automatic test and manually. When put in normal mode ice maker just fills reservoir and drains over and over. Does not proceed to kick on recirculating pump and engage compressor to start making ice. Spoke with DH, ordering pump harness and recirculating pump to resolve issue. Other parts are contingency but may be necessary.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/05/2021
Customer reported dispenser was not dispensing enough soap. After inspection found faulty door lock error code and bad dispenser pump. Ordered both door lock and dispenser pump. Will return with parts to make repairs
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near San Antonio, TX 78244
Zachary
Job Details: 11/05/2021
Checked washer, issue is grinding noise during spin customer reports. Could not replicate without clothes in washer during testing but agitate definitely sounds like gearcase is going out. Was unable to get washplate unceased. Ordering washplate and returning to resolve issue.
We serviced a
JENN-AIR RANGE
Model JDSP536HL00
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/05/2021
Customer reported one of the burners not igniting. After inspection found rear right burner would spark but would not ignite. Tried cleaning burner and worked once but then stopped when tested again. Will order new burner.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Somerset, TX 78069
Jesus C.
Job Details: 11/05/2021
Installed new drier. Vacuum and recharge unit. No issue during testing. Will reschedule to check for leaks. ; used 1 WPW10143759 (DRIER-HV) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near San Antonio, TX 78251
Sebastian
Job Details: 11/05/2021
Found heavy oil leaking under unit. Found that unit begins to squeal when it reaches mid Speed and gets worse definitely symptom of gear case leaking out onto Moto 19 rotor and slider all caked up in oil replace seeing that entire circuit.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near San Antonio, TX 78229
Jim G.
Job Details: 11/05/2021
Issue was apparently resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/05/2021
Replaced evaporator fan motor. Everything tested good. Unit back in service
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Universal City, TX 78148
Zachary
Job Details: 11/05/2021
Could not pull up entitlements and customer could not find receipt. Called partner team even though it has a purchase date to make sure it would be covered. Spoke with Brianna and WP was confused as well. They said it should be covered but to call back if there is any issues. Checked washer found F0E0- oversuds, F8E1- long fill. Issue is washer is leaking. Found drain hose disconnected at back of washer. Installed tie-wire. Corrected issue. Turned on water and hose at bib was loose. Corrected issue. Tested washer and it is now working as designed. No other issues or error codes found. Addressed over soaping issue.; used 1 WP8567668 (Tie-wire) from stock
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Boerne, TX 78006
Douglas H.
Job Details: 11/05/2021
Unit having a defrosting issue. Prescreened parts are needed To repair unit. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cibolo, TX 78108
Zachary
Job Details: 11/05/2021
Checked unit, customer is still experiencing same issue as before. Checked underneath washer and no visual signs of bad gearcase. Tested and washer would panel through as if it was performing diagnostic cycle but not actually performing it. Replaced control board, calibrated and tested washer. No other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHEXN016
Near San Antonio, TX 78227
Sebastian
Job Details: 11/05/2021
Found that unit had a crack in the water valve replace the water valve also found that starting device was bad customer had one delivered by AIG before hand replaced that part observed frost pattern on evaporator and freezer section verified fans and dampers are working unit no longer leaking and is now dispensing water, customer to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Cibolo, TX 78108
Zachary
Job Details: 11/05/2021
Replaced cracked wash plate and input cap. Checked washer and found no other issues or error codes. Washer is now working as designed.
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Boerne, TX 78015
Douglas H.
Job Details: 11/05/2021
Customer stated unit stops early. Found the unit to appear to be working properly, did notice exhaust vent to be kinked and a bigger bend. Fixed vent issue to resolve issues. Advised customer would write up estimate just in case.
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Boerne, TX 78015
Douglas H.
Job Details: 11/05/2021
Customer stated unit not letting hot water in. Found filter in valve to be clogged. Removed debris to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID WALLOVEN
Model KOCE500ESS05
Near Boerne, TX 78006
Douglas H.
Job Details: 11/05/2021
F1e1 relay board, f9e0 miswire, f3e0 sensor error, f3e3 meat probe error, f2e1 stuck key. Unit not functioning due to error codes. Issue with electronic control, console, MW appliance manager and meat probe jack. Per sb web, electronic control, console, and appliance manager covered under limited part warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78247
Douglas H.
Job Details: 11/05/2021
Humming noise complaint, issue resolved by repair done on job 94565. Unit having normal noise. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/05/2021
I removed the trim and replaced with a new one. I was able to make it a bit better but found that the upper left insert for the screw to hold the trim was molded on the door to far in causing the gap. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/05/2021
I removed just about every component and panels on the unit and replaced the inner and outer tubs, the gear case and the spanner nut. I could not get the bolt holding the motor in off We will have to replace the whole motor. All parts needed ordered.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Antonio, TX 78230
Jim G.
Job Details: 11/05/2021
I verified a faulty gasket seal.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/05/2021
I removed the customers drawer under the cook top, powered down and removed from the cabinet to access internal components. I replaced the main wiring harness and reassembled and reinstalled. Tested unit. All burners now fire up as designed. Unit is now fully functional.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/05/2021
Tested unit. Not starting. Found bad Heater. Thermal fuse. Exhaust thermistor. Will need to order and replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF997SDDM00
Near Schertz, TX 78108
Zachary
Job Details: 11/05/2021
Job was dispatched under WP warranty but fridge was bought in 2015. Called partner team and spoke with Christie they would not grant a concession. Freezer LED module went out again. Is just inside 1 year part warranty. Replaced module and lights are all working properly now. No other issues or error codes found. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78238
Sebastian
Job Details: 11/05/2021
Was able to replicate a leak this time at the top of the unit its still appears that the water valve is spinning back words into the back of the unit call tech line on this issue as it appears that no Parts are off or damaged in anyway tech line explain to me that some of these valves have a semi circle in the front that need to be bent outwards attempted to bend out words did not work as well gave the valve a little bit of a trim to make sure water goes straight down also leveled unit backwards so that drum is closer to the valve
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
Zachary
Job Details: 11/05/2021
Checked dishwasher, concern is not drying dishes. Found no error codes. Customer is not using rinse aid. See picture. Put dishwasher through diagnostic test cycle. All components working properly. Rehearsed prewash prep. Hot water at sink, rinse aid, and if using pods put directly in tub for best wash. Other detergents may go into dispenser. Install and instruct is now fulfilled. Dishwasher is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78216
Jim G.
Job Details: 11/05/2021
Over verified a voltage issue at the outlet. L1 is not getting sufficient voltage.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78264
Chris S.
Job Details: 11/05/2021
Customer reported washer leaking on bottom. Left leak detection paper on last visit. Found water spots on drain pump area. Will order drain pump, hose, and tub assembly to be on the safe side. Will return on the 22nd with repair parts.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/05/2021
Our customer is having a speaker on the console constantly buzzing very loud. It has blown. I removed the unit from the cabinet and uninstalled the old console. I replaced the new console, reinstalled and tested. Unit is now fully functioning as designed. This was a WZF2Z00DP1. Whirlpool is covering the part.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78247
Douglas H.
Job Details: 11/05/2021
Unit never cooled after previous repair. Checked pressures to find ceased compressor. Replaced compressor to resolve the issue. Unit testing good now. No further issues at this point. If cooling issues persist after this please order W11518204 ui & W11558182 electronic control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78240
Sebastian
Job Details: 11/05/2021
Found that the icemaker on the breakdown is showing the incorrect part the part that I received had the wrong plug on it found that the icemaker itself has a different part number which I put into the system and he gave me an updated part number which is different from what the breakdown had given me. Ordering icemaker shows one at the office.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/05/2021
Issue was a faulty dispenser. Rinse aid not dispensing and pods getting stuck in dispenser door. Replaced dispenser, unit tested good.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/05/2021
Dishwasher would not drain. Suspect drain motor overheating. Replaced drain motor. Everything testing ok.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Port Aransas, TX 78373
John L.
Job Details: 11/05/2021
Inspected unit, took temperature readings of freezer and refrigerator section. Both readings are good and refrigerator is running under normal parameters. Items in freezer show no signs of defrosting and refreezing. No issues could be found on this unit at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Victoria, TX 77904
Michael
Job Details: 11/05/2021
Not freezing the ice cream and other items at times. The temperature was about 9degrees in the FC and 37 degrees in the RC. The evaporator fans are working normal and the evaporator isnt freezing over, the items were frozen in the freezer. I removed the kick plate and found the coils were completely covered in dog hair, which would cause the issue, used a shop vac to remove the hair, put kick plate back in place. The appliance is working normal
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
John L.
Job Details: 11/05/2021
Inspected unit, tested components on unit. All components reading good Except for exhaust thermostat, install thermal fix and element. Issue still remains and unit will not heat. Issues with exhaust thermostat, thermostat will need to be replaced to resolve this issue.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Falfurrias, TX 78355
Adam
Job Details: 11/05/2021
I did make contact with customer in regards to her unit and it still being considered as out of warranty with no extended warranty information on entitlement page or on record. I didnt explain to customer she would have to provide hard documentation showing unit still has an extended warranty under retailer.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Rockport, TX 78382
John L.
Job Details: 11/05/2021
Installed component, issue on this unit has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Victoria, TX 77901
Michael
Job Details: 11/05/2021
Its not washing the clothes per customer. F7E6 motor fault, F0E5 off balance load, cleared error codes. I looked underneath and found the actuator had popped out of the slider, defective part. Installed new actuator, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Taft, TX 78390
John L.
Job Details: 11/05/2021
Inspected unit, found issue with icemaker. Motor stuck, icemaker will not do anything. Replace icemaker to resolve this issue.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Portland, TX 78374
John L.
Job Details: 11/05/2021
Installed components, tested. Issue has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Victoria, TX 77901
Michael
Job Details: 11/05/2021
Installed the new switch, the element is working normal, no further issues
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Corpus Christi, TX 78402
John L.
Job Details: 11/05/2021
Installed new board, re-calibrated unit. Unit is dispensing cold the water now, rather than warm water when testing cold valves. issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM
Near Corpus Christi, TX 78411
John L.
Job Details: 11/05/2021
Inspected unit, Icemaker lost position. Will need to replace icemaker again. Also unit may need boards replaced as customer states it randomly beeps and replace filter light keeps coming on.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Corpus Christi, TX 78410
Adam
Job Details: 11/05/2021
Customer complaint of unit locked with close in cycle and drain pump continuously running. Inspection of unit shows error code for long drain as well as water hazard. Manually opening Lock and then running unit through quick test cycle shows all functions work as designed. Ran this test twice to confirm good functionality. Issue resolved
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78255
Sebastian
Job Details: 11/05/2021
Place the thermostat . unit good to go
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78217
Jim G.
Job Details: 11/05/2021
Agitator Failure (missing pieces.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Schertz, TX 78108
Zachary
Job Details: 11/05/2021
Checked refrigerator, issue is not getting ice or water from dispenser. Eliminated all other potential causes. Most likely water filter housing, but ordering valve as contingency. Returning as follows.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78209
Sebastian
Job Details: 11/05/2021
Replace drain pump as it was noisy tested unit good to go
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS1
Near San Antonio, TX 78209
Sebastian
Job Details: 11/05/2021
Replace the dispenser.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near San Antonio, TX 78218
Chris S.
Job Details: 11/05/2021
Replaced motor first tested unit everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/05/2021
Tested unit. Found bad start device. Replaced start device. Unit is cooling. No further issues during testing. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/05/2021
Our customer was having problems with the units ice not dispensing but now it is dispensing but the ice is molted. Temperatures in the fresh food section are 35 F in RC and -9 F in freezer. I found the temperature setting at -3 F below the recommended setting. I corrected this. The auger motor and ice door are working. The unit has good air flow. The ice bin is stuck. I unstuck it. The door switches passed tests 16 and 17 and the ice bin sensor passed on test 15. The ice box fan is working. No errors on test 56 for ice maker. The ice maker heater passed. I tested the ice maker thermistor from P7-1 wrt P7-2 and received 2.47 VDC, within specifications. I measured the Ice maker switch from P7-3 wrt P7- 4 and measured 4.95 VDC. The output should be 12.7 VDC. I ran test 57 and tested the ice maker in harvest at the control board and received 11.25 VDC. I ran test 76 for ice maker facia heater and received 12.7 VDC, it should be 14 VDC. This unit will need a new main control as well as a new UI control. Parts ordered. Verify with Whirlpool Tech Line before completing repair. Conducted water filter replacement and saw evidence of calcium build up on dispenser tray. 2 year old water softener.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Selma, TX 78154
Zachary
Job Details: 11/05/2021
New issue from last. Customer figured quicker service by calling back. Filter housing was unable to pull filter out that customer was replacing. Customer managed to get old filter out with pliers. Tested myself and housing would not do its job. Pulled off condenser cover and was able to pop filter out. Noticed housing guard had popped off of water filter housing. This piece popped back in had no damage. This piece is what slots filter pop to do its job. Most likely was not properly assembled at factory. Tested and it is now working properly. Refrigerator is working as designed, no other issues or error codes found.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78209
Zachary
Job Details: 11/05/2021
Before replacing gearcase. On a whim, replaced belt and this resolved new squealing issue. New issue since Id been out prior from control. Cam had failed. In turn stretched belt out. Washer is now working as designed. No other issues or error codes found.; used 1 W11239857 (Belt) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/03/2021
Complaint is unit will intermittently shut off. Tested unit. Found crisper UI not working. Found water underneath UI. This could be causing unit to short. Needs crisper UI.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMHA9019HZ03
Near San Antonio, TX 78259
Jim G.
Job Details: 11/03/2021
I verified a faulty control board UI. Please schedule one part arrives for installation.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE304DSS0
Near San Antonio, TX 78247
Jim G.
Job Details: 11/03/2021
Replaced all parts. Issue is resolved.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304GPS0
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/03/2021
. I inducted tests on the unit and found that it would fill and drain but that it would not was. I went into diagnostics and retrieved three error codes: F4E3 Wash Motor - Motor Not Running , F9E1 Diverter cant find position and F9E2 Diverter stuck on. This unit needs to have the sump and motor replaced. I removed the bottom dish rack, wash arm, filter, drain pump and sumo and motor. I installed the new sump and motor and reassembled all components. I tested the unit and tested for leaks. It is now washing. I ran service diagnostics cycle for calibration. the dishwasher is now repaired.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/03/2021
I removed the incomplete Escutcheon and replaced it with one that is complete and has the needed door flap. U it is now fully operational.
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near San Antonio, TX 78209
Sebastian
Job Details: 11/03/2021
Replaced a busted switch found at this made no difference whatsoever call tech line on issue verify that I ordered the wrong board order incorrect board as we did checks on Aurora board and found this to be the issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FSSO
Near San Antonio, TX 78212
Sebastian
Job Details: 11/03/2021
Confirm that the correct door was ordered door did not have the side you I installed didnt see the note on the breakdown that ordered me to make sure to include the side UI for replacement. Explain to customer that this is my fault I am ordering the part and trying to get it by this Saturday if we do not have the part by this Saturday which would be Friday night delivery then appointment would fall to the next open date.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/03/2021
Ice maker not working. Replaced ice maker and defrosted lines. Everything test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near San Antonio, TX 78230
Douglas H.
Job Details: 11/03/2021
Customer stated unit not cooling properly after repair. Found unit not cooling efficiently properly. Pressure checks indicating an inefficient compressor. Ordering compressor to resolve the issue. Part under warranty
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KEBS179BBL00
Near San Antonio, TX 78216
Zachary
Job Details: 11/03/2021
Checked oven, no power to console. Outlet had 240v. Checked thermal fuse and it appeared good. Tested continuity and and it was OL. Replaced thermal fuse and tested. Oven is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near San Antonio, TX 78253
Colton B.
Job Details: 11/03/2021
Ice bin was full when we arrived. Everything testing ok. Ordered wrong shelf. Ordering correct one.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS00
Near Victoria, TX 77904
Michael
Job Details: 11/03/2021
The front of the right front of the door and the handle have a dent. Installed new door panel and handle, no further issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH02
Near Corpus Christi, TX 78410
Adam
Job Details: 11/03/2021
During installation of components customers power Went out so I was unable to test the unit but Ill parts were installed correctly just unable to test. Also while installing freezer door set screws for handle is stripped unable to remove handle. Order screws and handle to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB
Near Victoria, TX 77905
John L.
Job Details: 11/03/2021
Installed ultraviolet dye drier, vacuumed lines And charged unit with 4.25 ounces of refrigerant. Unit is holding charge and is cooling, no signs of leak found throughout unit issue has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE510S0FS1
Near Rockport, TX 78382
John L.
Job Details: 11/03/2021
Install control board, unit has regained functions and is functioning normally. Issue on this unit has been resolved.
We serviced a
KITCHEN AID MICROWAVE
Model KEHU309SSS00
Near Aransas Pass, TX 78336
John L.
Job Details: 11/03/2021
Put unit into diagnostics, pulled multiple codes from unit. f7E2 broiler sensor error, Meat probe shorted, F6E0 Lost communication. Will need to order parts to resolve all issues.
We serviced a
AMANA OVEN
Model ACR4303MFW4
Near Mathis, TX 78368
Adam
Job Details: 11/03/2021
Installed burners tested unit issue resolved
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Victoria, TX 77904
Michael
Job Details: 11/03/2021
Installed the new lower harness, calibrated and performed a quick diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Mathis, TX 78368
Adam
Job Details: 11/03/2021
After disassembling unit I found that wash basket bottom has large holes that almost look like rips through the bottom of the tub. Wash basket is not reusable. Ordering basket and water valve to resolve issues all other components for this job have been installed outer basket suspension gear case actuator. But as previously stated unable to complete job due to condition of inner tub. Will need to order enter tub water valve and retainer to resolve issue.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Corpus Christi, TX 78414
John L.
Job Details: 11/03/2021
Inspected unit, found 2 issues. Issue 1, unit was wired incorrectly. Rewired unit in correct fashion. Issue 2, timer motor does not function. Motor receiving voltage in timer but will not turn, also motor getting hot. Replaced timer, and tested. New timer turns, unit no longer runs continuously. Issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Corpus Christi, TX 78414
John L.
Job Details: 11/03/2021
Unit has F1E0 internal board failure, cleared code and waited. Error returned after a few seconds. Will need to replace board to resolve this issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near San Antonio, TX 78244
Zachary
Job Details: 11/03/2021
Opened ticket in home while at another job. Service cover is missing fasteners and just falls down if sweeping. Could not locate fasteners. Ordering and returning as follows.