We serviced a
UNKNOWN MICROWAVE OVEN
Model JVM1740DM1CC
Near San Antonio, TX 78242
Jay
Job Details: 02/18/2022
Ui lights up but does not respond to any input. Door is cracked and missing a handle. ; ordrng 1 WB07X11042 (Ui) and 1 WB56X10725 (Door assembly)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near Universal City, TX 78148
Shawn W.
Job Details: 02/18/2022
Our customer replaced the light bulb and it started to not dim or turn off. I found that the control board is out of specifications. I replaced the control board and tested with an official light bulb. The lighting is now lighting as designed. Provided our customer on proper light bulb part number and purchase location through Whirlpool.com. Tested the vent and advised of charcoal filter use and part number. Customer declined light bulb purchase RV.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS01
Near San Antonio, TX 78259
Jim G.
Job Details: 02/18/2022
Replaced fan assembly. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Boerne, TX 78006
Richard G.
Job Details: 02/18/2022
Replaced controls and inlet valve. Unit is still getting no water. Found harness is broken. Ordering harness.; rqstng P&A on 1 W10868082 (Harness)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/18/2022
Our customer had a problem in which shortly after starting a load the unit stops and the F3E3 error code for Open or Shorted Inlet Thermistor. I conducted testing from service manual for the thermistors. We will need a new control board. Bringing inlet and outlet thermistors as a contingency. The resistance of the thermistor was in quests and there was no continuity to ground. This calls for a new control. Part already ordered by parts department. OOS.; ordrng 1 WP8577274 (Thermistor) and 1 280148 (CUTOFF-TML)
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Converse, TX 78109
Garry
Job Details: 02/18/2022
Customer complaint of light in oven not working. According to our notes on this job, customer does not want tech to arrive without replacement bulb in hand. Due to the fact that this part has not yet been checked in, I called customer to reschedule. After expressing her frustrations, we arrived at the conclusion that the afternoon of Tuesday, 2/22/22, would be best. Rescheduling this job for the afternoon of 2/22/22. ; saved tckt
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near San Antonio, TX 78240
Garry
Job Details: 02/18/2022
Customer complaint of vent hood making loud noise during operation. Disassembled unit and determined the vent material was coming into contact with blower wheel. Adjusted vent/wheel assembly & returned unit to operation. Noise has been eliminated, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near San Antonio, TX 78249
Jim G.
Job Details: 02/18/2022
The part ordered (PreID) is not correct. The part is a module assembly specific to this machine. I am reordering part now. I left a detailed voicemail informing customer of my error. ; ordrng 1 W10866538 (Led module)
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near San Antonio, TX 78216
Garry
Job Details: 02/18/2022
Customer complaint of RC led lights not working. Discovered 4 lights out, 1 with faint glow. Ordering 3 led modules to resolve issue. Please schedule follow-up for soonest availability once parts are checked in. ; rqstng P&A on 3 W11462342 (Module)s
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFB05
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/18/2022
Installed new magnetron, diode, capacitor and magnetron. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
Jim G.
Job Details: 02/18/2022
Replaced wash arm. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/18/2022
Installed new rack and rails. No issues during testing. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Boerne, TX 78006
Drew
Job Details: 02/18/2022
Replaced mullion to resolve door issue. No further issues at this point
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/18/2022
I replaced the control and dispenser. Tested unit and ran load size calibration. Unit is fully functional now.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/18/2022
Terminal block damaged. Will replace terminal block. ; ordrng 2 WPW10245259 (Terminal block)s
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jay
Job Details: 02/18/2022
Ordering slider. Replaced drive and unit is still binding. ; ordrng 1 W10734521 (Slider)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS
Near San Antonio, TX 78253
Jay
Job Details: 02/18/2022
Replaced led pods with harness. Light is there now just extremely dim. Ordering other 2 top of fridge led pods. Ordering control board. ; ordrng 2 W11484836 (Led pod)s and 1 W11224256 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/18/2022
I removed the freezer panel and the compartment panel. Defrosted the evaporator, replaced the control and evaporator fan, reassembled and tested. The unit is now functioning and cooling as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/18/2022
Installed friction pads. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near San Antonio, TX 78253
Sebastian
Job Details: 02/18/2022
Found that the cover was cut into by the bell ordering CAM assembly as a cam seem to be worn ordering shifter and shield; ordrng 1 W10721967 (Cam) and 1 WPW10427633 (Shield)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78253
Sebastian
Job Details: 02/18/2022
Unit had about three error codes relating to the water valve customer complaint is that the water valve ask a little off sometimes was not able to reproduce the issue but being that there was three error codes on the water valve I found it valid to just replace the water valve tested our unit afterwards everything looks good
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near San Antonio, TX 78254
Sebastian
Job Details: 02/18/2022
Found that the slider assembly has cut into the shifter assembly which has caused damage all over the motor and around it. appears as well that the gear case has been slinging water around down there l gave customer a quote expressed that they can call us back for me to do work but at moment they are going to shop.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC0
Near San Antonio, TX 78258
Jim G.
Job Details: 02/18/2022
I verified a seize price idle roller. Used truck stock kit to repair all rollers. Issue resolved. ; used 1 4392067 (REPAIR KIT) from stock
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78254
Sebastian
Job Details: 02/18/2022
Replaced a faulty drain pump and tested unit to complete good to go no leaks detected
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Von Ormy, TX 78073
Jay
Job Details: 02/18/2022
Complaint was water is leaking. Found water inlet connector to be really loose. Tightened. Also found water to be leaking at drain hose connection. The hose connected to the garbage disposal was caved in. Cut the crushed portion and reinstalled. Good seal. Unit working as intended.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS02
Near Boerne, TX 78006
Richard G.
Job Details: 02/18/2022
Replaced console, both controls, and motorized latch. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Drew
Job Details: 02/18/2022
Replaced all parts associated with previous issue, ordering capacitor as only start device was ordered ; ordrng 1 WPW10662129 (capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Sebastian
Job Details: 02/18/2022
Replaced both sump assembly and latch assembly tested unit
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Helotes, TX 78023
Sebastian
Job Details: 02/18/2022
How to do a complete rebuild on the gear case due to strip screw calibrated and tested unit good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near San Antonio, TX 78250
Sebastian
Job Details: 02/18/2022
Replaced drip pan as per last tech diagnosis confirmed that ice was starting to build up in the drip pan again evaporator looks clean.
We serviced a
MAYTAG DRYER
Model MGD5630HC3
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/18/2022
Our customer is experiencing premature shutdown on all cycles and clothing types. Conducting service test 5 for the moisture sensor revealed a failing sensor. Parts needed ordered. Run through test 5 and replace parts as needed. I showed our customer how to use timed dry in the meantime.; ordrng 2 WP3387223 (Moisture sensor)s and 1 WPW10298258 (Sensor harness) and 1 W11512510 (Control) and 1 W11157863 (Wiring Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78201
Sebastian
Job Details: 02/18/2022
Replace the bimetallic thermostat and the control. Melted out unit confirm good heater resistance. Customer to wait for door as nothing else can be done; O-emld tckt
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near Von Ormy, TX 78073
Jay
Job Details: 02/18/2022
Unit is in warranty. Built in 2020 installed for first time March 2021. Installed new fan. Fan works. Unit working as it should.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78259
Douglas H.
Job Details: 02/18/2022
Last trip found unit needed lint housing out and outlet grille replaced. Replaced both parts to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Douglas H.
Job Details: 02/18/2022
Last tech confirmed heating element needed. Replaced element to resolve the issue. Unit testing good now. No damages occurred to property.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/18/2022
Tested unit. Restriction in evap. Vacuum and recharge unit. Full frost pattern on evap. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78204
Jesus C.
Job Details: 02/18/2022
Installed new UI. No issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78257
Richard G.
Job Details: 02/18/2022
Customer states Best Buy came out and fixed the issue with cooling. Only need to replace gasket on right refrigerator door. Ordering gasket.; ordrng 1 W10917313 (Gasket)
We serviced a
LG DRYER
Model DLE1101W
Near San Antonio, TX 78258
Jim G.
Job Details: 02/18/2022
I was able to repair the unit by dismantling and reassembling. I was able to repair secure connections with wire harness and correct issues. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Garry
Job Details: 02/18/2022
Customer complaint of DW not drying dishes. Found zero stored fault codes and verified that all components, to include heating element, are functioning as designed. Measured amp draw of heating element at terminal block and amp draw is en pointe. Customer is not using Rinse-Aid and has been advised that this is a crucial element of the drying process. Also advised customer to run hot water at kitchen faucet before commencement of wash cycle. Unit was not level when I arrived so I leveled unit. Customer to adopt these above-mentioned practices and call us back if the issue persists. No further issues at this time. (Anthony SR#7733000350)
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JIC4536XB00
Near San Antonio, TX 78248
Jim G.
Job Details: 02/18/2022
Part and labor are in fact cover auth code secured from trade care. Please contact and reschedule once part is available. ; O-emld tckt
We serviced a
KITCHENAID OVEN ELECTRIC [S
Model KEBS107SSS04
Near Boerne, TX 78006
Douglas H.
Job Details: 02/18/2022
Last trip found faulty ui due to error code f1e0. Replaced ui to resolve the issue. Unit is performing as designed now no further issues at this point.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Pleasanton, TX 78064
Daniel
Job Details: 02/18/2022
Customer reported ice maker not making ice. After inspection found water would dispense properly from the door. Replaced ice maker and tried getting ice maker to fill but ice maker would not fill. Called tech line and ran multiple tests and voltage and ohm checks on the control and found that water valve was good but control was not giving off the voltage needed. Had to call marcone due to control being discontinued but they gave me a replacement part number. Ordered part and will return when part is available to repair. Sr 7733005044 drew; ordrng 1 W11533211 (Control)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/18/2022
Our customer has been having problems with the cooking time for a turkey. All other cooking has been fine. I checked the averages of the oven and they all passed and I showed our customer. I removed the microwave to inspect power cord. Because of the configuration of the cabinet I zip tied WPW10339879 the cord to secure better on the outlet. Intermittent contact can affect cooking time on long bake items like turkeys. We calibrated the oven up 5 degrees F and I showed our customer how to do this. She did not receive a owners manual with this oven. I emailed it to her. This unit is fully functional now. She was using a sweeping hand thermometer. I explained to her that these are not accurate after about two uses and recommended using a mercury thermometer or digital if she wants to use a thermometer. The owners manual states: IMPORTANT: Do not use a thermometer to measure the oven temperature. Elements will cycle on and off as needed to maintain a consistent temperature but may run slightly hot or cool at any point in time due to this cycling. Opening the oven door will affect cycling of the elements and impact the temperature.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
MAYTAG WALLOVEN
Model MEW9630AS00
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/18/2022
Our customers double oven powered down during self clean of the lower oven. The lower oven door was locked. I gained access to the thermal fuse. Th e thermal fuse is open out of specifications and needs to be replaced.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78218
Garry
Job Details: 02/18/2022
Previous visit found broken Faucet Switch Bezel. Replaced Faucet Switch Bezel. Unit good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Pleasanton, TX 78064
Daniel
Job Details: 02/18/2022
Customer reported ice maker, water, and display randomly not working for days at a time. Upon arrival everything on unit was functioning as designed. Water dispensed as it should and ice maker was producing ice correctly. Customer said unit had randomly started working again 2 days ago. Figure it could be a UI issue. Changed UI. Customer will keep an eye on unit but as far as todays visit unit is functioning as designed.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KSIB900ESS1
Near San Antonio, TX 78264
Daniel
Job Details: 02/18/2022
Customer reported they placed the wrong kind of pan on burners and that burners stopped working. Upon opening some of the burners I noticed 3 out of 4 burners were damaged/defective. Replaced Module and display. Tested unit and all burners now working. Unit now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near San Antonio, TX 78218
Daniel
Job Details: 02/18/2022
Upon arrival found that when I had removed and re installed ice maker on last visit that I had not positioned the water fill tube correctly into the water chute on ice maker causing water to pour into cabinet of freezer. Removed all ice and re adjusted water fill tube correctly. Unit back in service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Live Oak, TX 78233
Daniel
Job Details: 02/18/2022
Talked to Lauren @ marcone. Looks like the marcone person from last week messed up and figured the 02 engineering code parts would work. The engineering code we need is 03. Lauren is gonna request parts research for the unit. I now need both top and bottom ice makers. Lauren will reach out to our account manager at marcone and the account manager will reach out to us when they get results. On my end there is not much more I can do besides wait to hear back from marcone.Sr 7732949087; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Douglas H.
Job Details: 02/18/2022
Last trip techline stated to replace compressor and 3way valve after flushing the system with nitrogen. Removed the bad compressor and flushed system with nitrogen. Replaced dye dryer and then flushed again. Installed compressor and 3way valve and pressure tested with nitrogen. Held pressure perfectly. Vacuumed unit, held vacuum. Charged unit, held charge. Compressor kicked on right away. Unit cooling prior to departure. No further issues at this point. Advised of 24-48 hr cool down period.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78218
Douglas H.
Job Details: 02/18/2022
Previous tech suspected issue to be faulty compressor or SS issue. Rediagosed unit to find issue was with defrost thermistor in the wrong location, causing premature defrosting, not allowing unit to regulate temps properly. Moved thermistor to suction tube to resolve the issue. Advised customer of 24 hr regulation period.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Schertz, TX 78154
Douglas H.
Job Details: 02/18/2022
Customer stated unit lights not illuminating properly. Found cause to be upper left rear module faulty.Replaced faulty module to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Kingsville, TX 78363
Adam
Job Details: 02/17/2022
Install components calibrated unit ran verification cycle issue resolved.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Robstown, TX 78380
John L.
Job Details: 02/17/2022
Inspected unit, unit had a call for internal board failure. During the installation of new control board found wire harness had shorted. Replaced harness and tested afterwards. Oven has regained function and is heating issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Kingsville, TX 78363
Adam
Job Details: 02/17/2022
Customer complaint of icemaker no longer producing ice. Inspection of unit shows icemaker is getting voltage but has lost position. Also fill tube that supplies water to icemaker was frozen solid. Clear as much of the blockage away as possible and adjusted freezer temperature from four which is recommended down to one and advise customer it would take a 24 hour period for the temperature to adjust accordingly. Replaced icemaker adjust the temperature. Issue resolved
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Corpus Christi, TX 78410
John L.
Job Details: 02/17/2022
Installed timer, made adjustments to switches on new timer. Advised customer to allow new timer to time out, then unit will be good to use.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Corpus Christi, TX 78415
Michael
Job Details: 02/17/2022
The appliance isnt t making ice. The temperatures in the RC was 42.8, the ice box was 53.7 degrees and 17.6 in the FC, the setting for the RC was at 33 degrees and -5 in the FC. No error codes for the ice maker, its rotating properly and calling for water as well as the dispenser, the box fan and the evaporator fans are working normal and not freezing over. I pulled the appliance out and plugged it into a kill o watt meter and the amps jumped up to 3.18 and leveled off at 1.90, the compressor is also real hot to the touch. This is a sealed system issue, ordered the compressor assembly, please schedule with a sealed system technician. Entitlement sheet shows its covered under manufacturer warranty. ordrng 1 W10832994 (Compressor)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Corpus Christi, TX 78418
John L.
Job Details: 02/17/2022
Installed component, tested after installation. Issue still remains, tried making adjustments to valve but did not resolve issue. Flames are uneven on simmer and sputter. Possible defect on burner head or on orifice , will order and replace to resolve issue.; ordrng 1 W11366282 (Burner head) and 1 W11186513 (Orifice)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Corpus Christi, TX 78414
John L.
Job Details: 02/17/2022
Oven light on unit will not shut off, placed unit into diagnostics mode to determine cause. Testing component shows that issue is will relay on control. Will need to replace control to resolve this issue.; ordrng 1 W11496269 (Control)
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near Corpus Christi, TX 78413
John L.
Job Details: 02/17/2022
Installed components, issue resolved.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Concepcion, TX 78349
Adam
Job Details: 02/17/2022
Replace only HMI tested unit issue Resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Michael
Job Details: 02/17/2022
The customer said the appliance just keeps filling and draining, then it just stops with the wash light on. Found error code F8E1 long fill/no fill and F0E5 off balance load error codes, cleared error codes. The customer did say that their drain line to the house was backing up and had the drain hose laying on the ground, which would explain why the it kept filling and draining and then shutting off it never received the right amount of water. I advised the customer if they couldnt use the drain line they would still have to make sure the drain hose is upright at least 36for the appliances to work properly. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78413
John L.
Job Details: 02/17/2022
Inspected unit, check for any codes nonepulled. Recalibrated unit, ran test cycle. Unit with the test cycle without any issues. Ran normal cycle to verify water level, water level is on the dot. Issue on this unit has been resolved.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near San Diego, TX 78384
Adam
Job Details: 02/17/2022
Customer complaint of temperatures vary aiding drastically during cook time. Customer states hell preheat oven to 400? and will start cooking then a few minutes later temperatures will start to drop. Replace bake element control board and thermostat to resolve issue. There are no error codes on the unit; ordrng 1 W11204487 (cntrl-elec) and 1 W10181986 (sensor) and 1 W11111743 (Element)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Alice, TX 78332
Adam
Job Details: 02/17/2022
Installed components calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kingsville, TX 78363
Adam
Job Details: 02/17/2022
Sr#7732990807. Second visit to customers home with same complaint of unit making noise during spin cycle. This time customer did have video of unit making slight crackling noise almost like a candy wrapper. Put the unit through calibration and verification cycle as well as manually running the unit through low medium and high spin cycles to try to duplicate. Unfortunately I was unable to duplicate customers complaint but I did contact tech line to troubleshoot the issue SR number above. Tech line states its always hard with mystery noises but if you cant duplicate the issue theres nothing that can be done. Issue resolved
We serviced a
MAYTAG WASHER
Model MHW5500FC0
Near Corpus Christi, TX 78411
Michael
Job Details: 02/17/2022
The appliance sometimes works, the customer showed me a video on how the UI was beeping like a key was stuck. I tested the UI, The power button and the mixed button were stuck, console needs to be replace, rescheduled the part. Please reschedule the customer when the part comes in; snapped 1 QuickPics
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Corpus Christi, TX 78413
John L.
Job Details: 02/17/2022
Inspected unit, panel has damage on side which does not allow door to open/close properly. Replace panel to resolve this issue.; ordrng 1 W10629473 (panel) and 1 W10884775 (nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Aransas Pass, TX 78336
Michael
Job Details: 02/17/2022
The location was unsanitary. I called and spoke with the manager Belinda at RAC and advised her we would not service the appliance due to the circumstances at this locations. She said she would get in contact with the customer and pick the appliance up
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near San Antonio, TX 78255
Sebastian
Job Details: 02/17/2022
Replace shocks unit is still making a squeaking noise appears to be the seal it will get worse over time ordering the tub assembly putting in for a double labor two-man job adding heater to the tub order; rqstng P&A on 1 W11378552 (Tub) and 1 W11314664 (Heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 02/17/2022
Customers concern with the unit is that the evaporator is freezing up again in the refrigerator section customer says its been doing this repeatedly and have been just defrosting the unit to keep it going. On arrival unit was in the off position and warm customer give me details on the issues we want to order a UI control in the fan scroll assembly along with the thermostat to resolve issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM
Near Boerne, TX 78015
Sebastian
Job Details: 02/17/2022
Placed busted cabinet slide and icemaker filled up icemaker with water unit good to go
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near Bulverde, TX 78163
Douglas H.
Job Details: 02/17/2022
Issue of no heat. Tore unit down to find issue to be high limit thermal cut off fuse to be blown due to air flow blockage.Replaced thermal cut off fuses and cleaned the unit out to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bulverde, TX 78163
Douglas H.
Job Details: 02/17/2022
Customer reported leaking and error code f21. Checked stored errors to only find f8e1 log fill. Ordering water valve and dispenser drawer to resolve the issues. Scheduled for soonest availability. ; ordrng 1 W11316255 (Valve) and 1 W11316256 (Valve double) and 1 W11524105 (Dispenser drawer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jay
Job Details: 02/17/2022
Replaced gasket and inlet. Panel was scratched and not installed. Dispenser not in truck. Ordering inlet valve, and inlet hose. Reschedule for 2/25; ordrng 1 WPW10274895 (Panel) and 1 W11175771 (Inlet) and 1 W10878507 (Inlet hose)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW3
Near San Antonio, TX 78244
Chris S.
Job Details: 02/17/2022
Customer wanted me to make sure everything was working testing unit and right back burner was not working customer wanted to buy parts and install it himself.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78244
Chris S.
Job Details: 02/17/2022
Customer stated the dishwasher was not drying dishes. When put in diagnostic mode got faulty heating element error code. Ordering part part is out of stock.; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near San Antonio, TX 78244
Chris S.
Job Details: 02/17/2022
Pan arrival checked fan motor assembly for vent hood and part was destroyed and not able to replace. Re-order for motor assembly part is out of stock.; ordrng 1 W11100651 (blower-fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Cibolo, TX 78108
Chris S.
Job Details: 02/17/2022
Stated that dishwasher was leaking and not heating. Found it should be fun piece in front panel was leaving a gap open for water come out and faulty heating element ordering heating element to fix other issue. Customer said they called in before once he was up and talk to whirlpool but got Covid and so I had to reschedule after once he was out. Told customer they need to call Whirlpool back to see if whirlpool cover it otherwise they will be required to pay service call parts and labor.; ordrng 1 W10518394 (heater)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Boerne, TX 78006
Douglas H.
Job Details: 02/17/2022
Last trip found faulty suspension. Replaced suspension to resolve the issue. Calibrated unit, and ran auto testing to check unit. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78253
Jay
Job Details: 02/17/2022
Replaced damper assy and ice maker. Customer also stated that before it stopped cooling the freezer had excessive ice build up on back panel. Keeping control board on order. Ordering evap motor. Follow up scheduled for 2/23 am. ; ordrng 1 WPW10464673 (Evap motor)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Comfort, TX 78013
Douglas H.
Job Details: 02/17/2022
Customer stated issue of f3e1 error still persisted. Tested unit and confirmed that the error happens during drain cycle. Dismantled unit top and front to check drain pump. Found drain pump filter completely clogged up, not allowing for a proper drain. Removed debris to resolve the issue. Unit now testing good. No further issues at this point.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PLTS2
Near Kerrville, TX 78028
Garry
Job Details: 02/17/2022
Customer complaint of icemaker not making ice. Entered unit into Service Diagnostics and discovered Recirculation Pump not activating. Replaced Recirculation Pump and found pump still not coming on. Ordering Electronic Control & Harness to isolate and resolve issue. Also found that switch assembly not responsive to touch inputs. Ordering Switch Assembly to resolve issue. Please schedule for soonest availability once parts are available. ; ordrng 1 WPW10141364 (Control) and 1 WP2304122 (Switch Assembly) and 1 WP2310092 (Main Harness to Pump)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78245
Jay
Job Details: 02/17/2022
Replaced both controls. Unit working as it should now.
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ04
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/17/2022
Installed new control. No issues during testing. Job complete.
We serviced a
LG WASHER
Model n/a
Near San Antonio, TX 78240
Sebastian
Job Details: 02/17/2022
Some type of mixup with the parts order I did not get the valve they diagnose the second time re-ordering part; ordrng 1 5220FR2006H (Valve hot)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Jay
Job Details: 02/17/2022
Let faucet run for two minutes to get up to temperature. Temperature was at 112. Let it run two more minutes and it was down to 108.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Cibolo, TX 78108
Chris S.
Job Details: 02/17/2022
Customer stated he cannot press any buttons to make wash at work got F6 E1 error code. Replace control board went to test unit had a loud pop and burning wires smell came. We ordered control board and user in your face also order a motor lower wire harness just in case parts out of stock.; ordrng 1 W11543998 (Control board) and 1 W11478523 (UI board) and 1 W11026785 (motor-drve) and 1 W11591637 (Lower harness)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS00
Near Helotes, TX 78023
Sebastian
Job Details: 02/17/2022
Found that control relays are buzzing very bad ordering control which now shows as a blower but the customer explain the last time a technician a controller and a blower as a kit so Im going forth with the part order.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/17/2022
Our customer moved into the home in November and informed the builder of a cosmetic problem with the cooktop. No breaks were identified but there is some scratching that could have happened during the construction process. Our customer left town for a month or two and did not put in a request for service with Whirlpool until 14 February 2022. Unfortunately this places the problem outside the 30 day cosmetic warranty coverage. If our customer or the builder placed the request for service within the 30 day window it would have been covered. I have referred our customer back to the builder. I was informed by AE that this has been resolved by the builder on what is called the one stop program in which we bill. Whirlpool and Whirlpool bills the builder. Our customer has already been informed. Our parts department has already ordered the new cooktop. Part OOS. Our office will make repair arrangements once part secured.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 02/17/2022
This unit is under warranty with a registered entitlements DOP of 12/30/2021. Our customer had had some problems with the unit working a few times but then not working. This unit was in a motor home and unit is hooked up outside with water lines and power. We plugged it in and it displayed F13 error code and rE5. It was a challenge to get into service test mode and it will kick you out quickly. C00 FdL Technical Service Pointer #: W11395614A Action Required: MandatoryRelease Date: November, 2019Remove and Replace W11395614, dated 10/19 Whirlpool 24' Front Load Washer Door Locked but Washer Won't Start. This unit will need the CCU Timer, test. Rescheduling UI control as contingency. Part already ordered by parts department. OOS.; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS04
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/17/2022
Our customer has had no ice production since the deli control was disconnected. The ice maker and fill valve our working on tests 45 and 57. When this happens there is a failure in either the main control or the power control board. According to Whirlpool Tech Line there is no way to be definitive on which one so both will need to be replaced. Parts ordered. OOS.Im rescheduling current parts as a contingency.; ordrng 1 WPW10675033 (Control) and 1 WPW10624574 (Power control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Boerne, TX 78015
Richard G.
Job Details: 02/17/2022
Replaced seals and inner doors. Tested to complete. Unit is good to go.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/17/2022
Tested unit. Bake not powering on. Good power to igniter. Found bad igniter. Ordering new part. ; ordrng 1 W11176454 (Igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78228
Drew
Job Details: 02/17/2022
F4e3 f7e1 were the error codes I received upon arrival. Replaced motor unit started functioning as designed. Unit needs new heater as the outer coating it falling off. ; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78253
Jay
Job Details: 02/17/2022
Customer wasnt sure if unit is in warranty. Quoted customer 330.42 for part, just ice maker, and labor and service call. Customer declined service and would be calling home insurance company for policy.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/17/2022
Installed new trim and hardware. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51ES4EB02
Near Helotes, TX 78023
Sebastian
Job Details: 02/17/2022
7732989932 techline, 7732977545 partner team, Found found to be operating as normal and you can hear it throughout the kitchen now explain to customer that the blower is pushing air to protect the control confirm with tech line everything is working as it should customer to try to get unit swapped out
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Terrell Hills, TX 78209
Drew
Job Details: 02/17/2022
Found the ui had a crack in it, console is on order but ui is also needed. Ui OOS. ; ordrng 1 W11478524 (Ui)