Near Vinton, VA 24179
Uriah B.
Job Details: 05/01/2020
WASHER WHIRLPOOL WTW4816FW2 Basket and drive block are rubbing against each other. Needs both and the scanner nut. ; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)
Near Little Rock, AR 72202
Doug M.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Replaced compressor due shorted start windings,tested unit operation checks ok"
Near Roanoke, VA 24013
Uriah B.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Icemaker is slow. Needs icemaker; pckd up 1 W10882923 (icemaker)
Near Little Rock, AR 72223
Colton B.
Job Details: 05/01/2020
KITCHEN WHIRLPOOL KUDU03FTSS0 "Issue is a leaking dishwasher. Door seal is worn and is not covering the bottom right hand corner which is where the customer said the leak was. Ordering mew door seal to resolve issue, however I did adjust the old seal so that customer might be able to use it while part is being ordered. Gate code is 109.; ordrng 1 W11196317 (GASKET)"
Near Little Rock, AR 72227
Doug M.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Inspected unit for not cooling, performed service diagnostics found no cool error in test 56,test 5 compressor would not ramp up to max speed at 2.83 amps diagnosed to need main control and compressor ; ordrng 1 W10832994 (compressor) and 1 W10843055 (cntrl-elec)"
Near Little Rock, AR 72202
Colton B.
Job Details: 05/01/2020
RANGE AMANA AER6603SFS2 "Issue was a bad terminal block. Maintenance replaced terminal block. Two burners now work, however there is no display. Ordering new control and wiring harness to resolve issues.; ordrng 1 W10908164 (CONTROL) and 1 W11171889 (WIRE HARNESS)"
Near Little Rock, AR 72205
Colton B.
Job Details: 05/01/2020
WASHER WHIRLPOOL WTW4855HW1 "Issue is no spin. Replaced control, did not resolve issue. Customer had to leave so I could not rediagnose. Ordering all parts that might be at fault.; ordrng 1 W10815026 (ACTUATOR) and 1 W10832724 (MOTOR) and 1 W11395618 (CAPACITOR )"
Near San Antonio, TX 78218
Steven G.
Job Details: 04/30/2020
DRYER WHIRLPOOL WGD6620HW1 "Checked dryer found noisy when running, found blower wheel had lent stuck to fins, cleaned dryer is running normal now, checked vent everything checks ok."
Near San Antonio, TX 78218
Steven G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked refrigerator ran diagnostics, checked ice maker harvest, ran cycle twice no noises checked fill tube found calcium buildup around hose opening cleaned, believe water is spraying and causing ice buildup causing flex tray to be noisy, customer to watch and call if any problems"
Near San Antonio, TX 78209
Steven G.
Job Details: 04/30/2020
ICEMAKER (STANDA SCOTSMAN SCCG50MA1SS "Checked ice maker found unit dead, checked and found bad bin thermostat, replaced thermostat checked operation unit working properly now, other ice maker is a nugget ice machine and it will need lots of work customer is thinking about it."
Near San Antonio, TX 78213
Steven G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Checked refrigerator found refrigerator and freezer door handles loose, tightened inner screws and handle screws checked operation ok."
Near San Antonio, TX 78224
Steven G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Checked refrigerator found unit leaking freon, replaced evaporator vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78223
Steven G.
Job Details: 04/30/2020
WASHER MAYTAG MVWB855DC3 "Checked washer ran diagnostics found unit had a over load code, ran test everything checks ok, went over use of loading with customer, washer is working properly"
Near San Antonio, TX 78251
Christian G.
Job Details: 04/30/2020
WASHER WHIRLPOOL WTW4616FW2 "Issue stated by customer: machine won’t complete cycle. Previously found unit not spinning. Replaced control, motor and gearcase. When replacing gearcase I noticed the belt was a bit loose and the actuator was in the middle position. Tried running unit through manual test . Unit agitated but didn’t spin. Replaced actuator and belt w/truck stock. Ran unit through auto test, unit passed but could hear a clicking/scratching. Ran hot water in unit and had it drain and spin to clear out any potential debris. Recalibrated unit. Unit tested good.; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 04/30/2020
DRYER MAYTAG MEDB725BW0 Replaced electrodes. Tested to complete. Unit is good to go.
Near San Antonio, TX 78266
S. L.
Job Details: 04/30/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 "Arrived retested diagnosis that tech line have before using part found when using meter values were same on old part and new part did not use part. Removed door found harness to pantry UI is cause of failure. Was able to cap off harness to pantry door and water working unit functions are all normal except pantry selections. Needs new harness part remaining balance customer does not want harness now for pantry UI part number is W11170612 cost if customer decides in 90 days to to fix will not charge extra labor to repair if within time range. Remaining balance for everything but harness is paid in full.; used 1 W11330971 (UI), and 1 WPW10675033 (CONTROL) from stock"
Near Schertz, TX 78154
S. L.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Found door switch in RC not being activated when door shut. Tested found door needed to be aligned did this which helped added truck stock spacer retested all operations normal.; used 1 WPW10221048 (SPACER) from stock
Near San Antonio, TX 78245
Richard G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint is that the icemaker is frozen up and a couple of pieces of the icemaker have broken off. Verified issue. Thawed ice surrounding ice bin and icemaker area. Replaced icemaker. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/30/2020
COOKTOP GAS WHIRLPOOL WCG97US0DS00 Replaced regulator. Tested all connections for leaks. None detected. Tested to complete. Unit is good to go.
Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/30/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ2 Replaced door. Issue was resolved. There seems to have been a break in the harness within the door.
Near San Antonio, TX 78260
Shawn W.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer complained of lights in the refrigerator not coming on as well as intermittent flickering. Found the service pointer that indicated a reboot and if lights come on to replace the control board. I unplugged it and the lights came on in the refrigerator and flickered on an off. It does not appear that the freezer light came on. Called Techline and talked to Dave and found out that the wiring diagram in the service manual is inaccurate and to use the tech sheet. Changed out the freezer light. It was really embedded (picture provided) but was able to replace it. All lights work. Unit fully operational. Collected Service fee from customer. Parts and labor covered by Whirlpool. WPYPXPYDPL1
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Checked refrigerator plugged in unit all components running unit is cooling as designed. No errors found during testing or operation. Job complete.
Near San Antonio, TX 78242
Jesus C.
Job Details: 04/30/2020
WASHER MAYTAG MVWC200XW2 Installed new suspension. No issues during testing. Unit is working properly. Collected payment for repairs. Job complete. ; pckd up 1 W10780048 (suspension)
Near San Antonio, TX 78242
Jesus C.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Complaint is that freezer door not closing properly. Tested door. Found door is sitting low and rubbing the liner not allowing it to close. Raised door with spacers. Door is now making a good seal. No further issues. Tested to complete.
Near San Antonio, TX 78222
Steven G.
Job Details: 04/30/2020
RANGE WHIRLPOOL WFC150M0EB3 Checked range found both small burners not working only had one switch for small ordered one more and will return on Monday ; ordrng 1 WP3149404 (switch-inf)
Near San Antonio, TX 78257
Tommy B.
Job Details: 04/30/2020
ICEMAKER (STANDA KITCHENAID KUIO18NNZS1 "Swapped out pump and ran manual test. Unit is running water now but without stopping. Also, found filter to be bad now there is water flow. Ordering new pump as current water level sensor is bad. ; ordrng 1 W11325175 (PUMP)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Complaint is icemaker not running. Tested unit. Moisture buildup in freezer. Frost on icemaker. Jumped ice maker. Started harvest. Good harvest cycle. Good water fill. Icemaker dropped ice. No issues. With ice maker. Freezer door is depressing door switch. Good seal on door gaskets. Issue likely caused by frost buildup that caused unit to stick. No issues during testing. Advised customer to monitor ice production. Collected payment for service fee. Job complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 04/30/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 Last visit had to defrost evaporator due to a faulty thermistor. The insulation was unable to be separated and therefore had to be replaced. This visit replaced with new insulation and thermistor. No further issues at this time.
Near Selma, TX 78154
S. L.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Unit not going to defrost ran service test heater came on sensor shows short ordered harness ui and control rescheduling Monday.; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (UI) and 1 W11405276 (HARNESS )
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/30/2020
OVEN ELECTRIC (D JENN-AIR JJW2830WP02 Convection fan was extremely noisy. Replaced convection fan assembly to resolve the issue. Unit performing as designed now. Allowed top and bottom unit to reach 450 degrees. No further issues at this point.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/30/2020
DRYER AMANA NED4655EW1 Customer stated that the issue is the unit is making a rattling noise. Removed the top cover and found issue to be the unit was rubbing against the lint duct assembly. Corrected the position of the assembly and unit is testing good now with no further issues at this time. Yes to survey.
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/30/2020
RANGE KITCHENAID KDRS407VSD01 Issue was the burner caps were misaligned. Unit functioning normally at this time. Reviewed use and care with customer to set expectations for use.
Near San Antonio, TX 78257
Christian G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL n/a Issue stated by customer: wine cooler not cooling and only displaying -8/not responding to any controls. Could not get unit to respond. Fridge fan is running and compressor running but unit not cooling fully. Voltage tests good from wall. Ordering control PCB control and display.; ordrng 1 W11297357 (display) and 1 W11298786 (cntrl-elec)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/30/2020
WASHER MAYTAG MHW5630HC0 "Customer complaint is that the unit is still leaking. No error codes. Ran unit through diagnostics and checked drain pump, leak was still gone from drain pump and did not find any other leaking areas. Ran unit through the heavy duty cycle to see if maybe the leak happens during the washing since it’s not leaking through diagnostics. Found a large leak coming from tub and bellows. Tub is damaged. Ordering tub, bellows, and clamps.; ordrng 1 W11266654 (clamp) and 1 W11287253 (TUB) and 1 W11314648 (bellow) and 1 W11314649 (clamp)"
Near San Antonio, TX 78259
Jim G.
Job Details: 04/30/2020
DRYER WHIRLPOOL WED8000DW4 Door seam was out and causing alignment issues. Removed screw near lower hinge to allow some flexibility and reinserted seam. Issue resolved.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty UI. Replaced UI and realignment of freezer drawers. Unit performing as designed now. CRP the part and didn’t collect labor as it was the same issue under 90 days.
Near San Antonio, TX 78260
Shawn W.
Job Details: 04/30/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS02 KPYLX00APL1 authorization. Customer complaining of problems with the display. Ordered all parts needed to repair and will return to vendor what is not needed. In cabinet. Requesting double labor. Collected service fee of.; ordrng 1 W10891907 (cntrl-elec) and 1 W10891908 (cntrl-elec) and 1 W11197501 (panl-cntrl)
Near , TX 78624
Tommy B.
Job Details: 04/30/2020
OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Rescheduling for customer availability; ordrng 1 WPW10638608 (fuse)
Near San Antonio, TX 78258
Jim G.
Job Details: 04/30/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced control. Issue resolved.
Near San Antonio, TX 78216
Shawn W.
Job Details: 04/30/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Temperatures were fine in the unit. Check the ice box fan, could not tell if it turned on. Found E2 error code motor lost position Ice maker did not find home during harvest and exceeded maximum attempts on test 56 Ice Maker Error Codes in diagnostics. Disassembled compartments to access ice maker. There was nothing obstructing the ice arms. I ran test 57 and 59 for harvest and motor and it seemed to be fine. Conducted test 46 water fill and it filled fine. Called Techline and talked to Steve. 12 pin connector running to the ice maker and Yellow pin 7 was used to test for DC voltage while running ice maker during harvest. No DC voltage was read. Unplugged refrigerator and checked continuity on same pins. Zero continuity. This indicates a need for a new control board. The control board needed for this component is the UI.; ordrng 1 W11089931 (panel-ui)"
Near Converse, TX 78109
S. L.
Job Details: 04/30/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Found failed sump motor customer provided receipt DOP April 2020 replaced sump tested unit all operations normal advised of survey.
Near San Antonio, TX 78233
S. L.
Job Details: 04/30/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Complaint is steam hitting UI while in use ran unit checked fan operation and install dimensions called Whirlpool techline spoke to Rick sr number 7727706541 he advised replace UI and to instruct customer steam is normal and to cover what customer can to prevent steam accumulation ordered UI rescheduling Monday.; ordrng 1 W11296171 (UI)
Near Boerne, TX 78015
Douglas H.
Job Details: 04/30/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Called CXC to verify warranty status spoke with Chelsea. She stated it’s a Pulte home and Pulte has 2 yr warranties. Unit panel froze mid cycle. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Collected email for survey. Yes to survey and leave behind.
Near Converse, TX 78109
S. L.
Job Details: 04/30/2020
WASHER WHIRLPOOL WTW4816FW2 "Called CXC spoke to Cindy for entitlement customer stated that unit will be covered, it is part of Pulte home but over 2 years old. Authorization WPYH900APL1 found needs control board rescheduling Monday.; ordrng 1 W11170319 (CONTROL)"
Near San Antonio, TX 78254
Justin
Job Details: 04/30/2020
DISHWASHER MAYTAG MDB4949SHB0 "Sump pump is not turning on, will call for water and drain but does not turn pump on. Will need to be replaced, part is covered but labor and service call is not. Changed out pump and tested to complete. Collected for labor and service call."
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/30/2020
DISHWASHER WHIRLPOOL WDT750SAHV0 Customer stated that the issue is the unit is not washing the dishes during the cycle. Swapped out a new pump and motor assembly to resolve issue. Unit testing good now with no further issues at this time. Yes to survey.
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/30/2020
WASHER MAYTAG MVWB835DW3 Tested unit. No response from UI. Will enter diagnostics but will not activate any test. F6E2 error code. Will need to replace UI and control. ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/30/2020
DRYER AMANA NGD4655EW2 "Checked dryer unit is working as designed no issues spoke to techline for further troubleshooting steps, performed steps with techline unit is working. Job complete.SR7727706082"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Customer complaint is that the unit is leaking from the icemaker. Verified issue. Ordering icemaker.; ordrng 1 W10873791 (icemaker)
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/30/2020
WASHER MAYTAG MVWC565FW1 Complaint is washer not spinning out clothing. Tested washer. Not agitating. Not spinning. Actuator is good. Belt is damaged and needs to be replaced. Ordering new belt. ; ordrng 1 WPW10006384 (drive belt)
Near San Antonio, TX 78260
Jim G.
Job Details: 04/30/2020
RANGE AMANA AER6303MFS2 Replaced all parts. Issue resolved.
Near Ingram, TX 78025
Tommy B.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL ED5PHAXMQ00 Need the icemaker as the current one is nonfunctional and broken. Collected service call.; ordrng 1 2198597 (icemaker assy)
Near Boerne, TX 78006
Douglas H.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Complaint of refrigerator compartment not cooling properly. Found refrigerator compartment at 44 degrees and freezer at 4 degrees. Finding issue to faulty damper. Ordering damper to resolve the issue. ; ordrng 1 WPW10127427 (DAMPER)
Near Bandera, TX 78003
Richard G.
Job Details: 04/30/2020
WASHER WHIRLPOOL WTW5000DW0 Replaced pulley shield. Unit is good to go.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/30/2020
DRYER WHIRLPOOL WGD4950HW0 "Checked dryer found bend at exhaust pipe, checked for heat good heat average temperature of 150 present. No issues with dryer or venting. Job complete."
Near San Antonio, TX 78257
Christian G.
Job Details: 04/30/2020
MICROWAVE OVEN KITCHEN AID KEMS309BSS00 Issue stated by customer: F1 E5 - Combination Wall Oven. Error code is due to bad inverter. Customer stated inverter went out 2.5years ago. Informed customer we’d need to replace inverter to see what is cause it repeat issue. Customer stated they needed to leave by certain time. Could not finish install of part. Informed customer I’d be back first thing tomorrow morning to install. Quoted customer . Inverter(part+tax/shipping) s.call
Near San Antonio, TX 78253
Justin
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the freezer door switch faulty. Will need 2 more door switches for unit. ; ordrng 1 W11396033 (DOOR SWITCH ) and 1 WP12466115SP (light switch)
Near San Antonio, TX 78251
Justin
Job Details: 04/30/2020
RANGE WHIRLPOOL WFE320M0ES2 "Front 2 burners are cutting in and out, Texas home appliance sent a tech who changed out infinite switches for back left, front and back right side. Calling techline Robert is assisting, need to order right door hinge. File number 7727705505. Recommended replacing element for front burners and the switches. ; ordrng 1 W10823729 (elmnt-surf LEFT FRONT ) and 1 W11047722 (elmnt-surf RIGHT FRONT ) and 1 WPW10299226 (hinge-door)"
Near San Antonio, TX 78253
Justin
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Plugged in unit, compressor came on. I can hear freezer fan, will leave plugged in for 24 hours and check again tomorrow. ; schdld next appmnt for 4/30 THU !"
Near San Antonio, TX 78217
Shawn W.
Job Details: 04/30/2020
RANGE KITCHENAID KGRS505XSS05 "Found error F2E1 stuck Key. When running the test for the UI the display recognized that the knob was not off. called Tech Line and spoke with Kevin SR #7727709528. Assurion had a note as follows: diagnose only contact tech line for buyout Follow standard Whirlpool processes for this repair. Exceptions include: Product Not Repairable, Contract Coverage Questions, or Customer Escalations. For these exceptions only, contact Asurion at 800-285-2020. The customer brought this up. This is why I talked to Techline. Kevin stated there is no such thing. I explained to the customer that I would order everything for the repair and that he could call our office and Assurion to work out a replacement, and also explained that we would email a follow up. The unit will need a new manifold. Customer claimed that the middle burner was acting up as well. I confirmed that there was uneven flame as well as not flaming at all at times. Customer was complaining about uneven
Near , TX 78109
S. L.
Job Details: 04/30/2020
RANGE WHIRLPOOL WFG525S0HS1 Found oven door completely gone missing called CXC spoke to Elizabeth SR number 7727683779 this would not be considered functional repair since issue was not caused by manufacturer referred customer to customer service if there are any questions.
Near San Antonio, TX 78232
Shawn W.
Job Details: 04/30/2020
DISHWASHER AMANA ADB1400AGS1 "Customer complained that the unit would just stop half way through. Found that the unit turned on then stopped and then had no power. Found a number of outlets with no reading at all on my sperry circuit tester but had voltage some how and three other outlets in the kitchen that have hot negative reverses. Opened up bottom of unit and found that the unit was not plugged in, it was probably barely connected which explains the intermittent problems.Found an outlet in the dinning room that had a good outlet. Tested unit with extension cord and it works fine. The landlord was not there to sign a damage waiver so I called and explained to him that he will just need to plug it in. I also explained to him about the electrical issue and that if that outlet does not have proper voltage, polarity and grounding it could eventually damage the comptroller board. Found a faster missing W10503548 on the access panel, replaced it with truck stock."
Near San Antonio, TX 78228
Jesus C.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Icemaker not completing harvest. Will not fill with water. Called tech line. Found broken wiring from door harness near bottom hinge. Harness is built into freezer door. Freezer door will need to be replaced. Sr 7727709478; ordrng 1 LW10801811 (dor-fip wh)
Near San Antonio, TX 78249
Christian G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: door had dent upon arrival. Replaced door. Did not get emble. Ordering Nameplate. Nameplate 2 5/8” from top to top of W/L, 2 3/4” from right to l, 6” from right to W; ordrng 1 W11223753 (nameplate)"
Near San Antonio, TX 78215
Jesus C.
Job Details: 04/30/2020
WASHER MAYTAG MVWB765FW2 Tested washer. F5E1 error code. Lid lock not engaging. Good power to lock. Replaced latch. Ran diagnostics testing. Lid lock is working. All test pass in diagnostics. No further issues. Unit is working properly. Collected payment for repairs. Job complete.
Near Helotes, TX 78023
Justin
Job Details: 04/30/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Running unit through diagnostics, unit working as designed. Spray arms working, heating element working. Will refer customer to User care guide."
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/30/2020
WASHER WHIRLPOOL WFW9450WR00 Unit making loud noise and not draining. Showing f20 mid cycle (long drain). Found debris in drain pump. Cleared debris. Unit functioning now but still extremely noisy. Ordering drain pump to fully resolve the issue. ; ordrng 1 WPW10730972 (PUMP)
Near San Antonio, TX 78245
Christian G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Issue stated by customer: diffuser had iced up again. Customer stated since last visit it had frozen once but hasn’t done it again since. Replaced control and freezer harness. No further issues at this time. Unit tests good.
Near Bulverde, TX 78163
Jim G.
Job Details: 04/30/2020
REFRIGERATOR KITCHENAID KRFF305ESS00 I contacted techline to verify. Spoke to Joel SR# 7727708690 who informed me that according to temp readings find that either a restriction or leak in sealed system however the amp draw is higher than normal but within range. Ordering compressor and evaporator as a precaution should the leak or restrictions be there. ; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Issue stated by customer: Condenser keeps icing over and the rest of the fridge/freezer will not cool. Customer stated they defrosted unit prior to arrival. Found unit blowing at 5degrees in fridge section. Adjusted temps back to recommended. Customer showed me picture of what unit back looked like, evap was all frosted over. Ordering wiring harness and control to resolve issues.; ordrng 1 W11174836 (cntrl-elec) and 1 W11405276 (WIRE HARNESS)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Called customer prior to arrival stated unit is out of warranty due to history on refrigerator. Customer stated they did not want to continue service. Job complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/30/2020
DRYER WHIRLPOOL WGD9550WR0 "Customer stated unit makes noise and stopped working for sensor dry. Checked errors, found f70 communication error, f01 control failure and moister sensor open. Ran unit for extended period of time and found noise coming from at least one of the rollers. Unit would need UI console, electronic control, sensor harness, and dryer repair kit. Asking for Auth due to part cost and due to console being discontinued. ; rqstng P&A on 1 4392067 (DRYER REPAIR KIT ) and 1 W10251606 (CONSOLE RED) and 1 WP3406653 (SENSOR HARNESS) and 1 WPW10169969 (ELECTRONIC CONTROL ), states that autho needed"
Near San Antonio, TX 78202
Jesus C.
Job Details: 04/30/2020
DRYER WHIRLPOOL WED7000DW2 Tested dryer. Heater not working. Good tumble. Good power to heater from control. No power immigration from motor. Found bad centrifugal switch. Replaced motor. Ran dryer. Unit is heating. Good airflow. No further issues. Unit is working properly. Collected payment for repairs. Job complete. ; used 1 279827 (MOTOR) from stock
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 04/30/2020
WASHER MAYTAG MVWC465HW2 Checked washer found metal nail stuck in between agitator and basket removed debris. Ran diagnostics test no issues switching from wash to spin. Good agitation and spin. No error codes found during testing or operation. Job complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/30/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Unit not making ice properly. Found two issues. Bin thermistor not reading properly and compressor is inefficient. Ordering both to resolve the issue. Not a call back due to this being a new issue. ; ordrng 1 WPW10511923 (BIN THERMISTOR ) and 1 WPW10605286 (COMPRESSOR )
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/30/2020
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 Unit not making ice. Finding issue to be condenser fan. Ordering condenser fan due to not having in truck stock. Quoted 259.68 for P&L. Customer wants to proceed with repair. ; ordrng 1 W10181323 (MOTOR COND)
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/30/2020
DRYER MAYTAG MEDB835DW4 "Replace control board and discovered that the console I ordered did not come with the internal electronics needed as well as the touch screen. This was an error by me. However, the last generation for this model use to come with the electronic component. I’ve ordered the part.; ordrng 1 W11158457 (overlay)"
Near San Antonio, TX 78254
Justin
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Defrost is working correctly, Switched over to the 8hr timer. After speaking to NR he recommended replacing Control if 8 hour timer does not work. W11088499 is control part number. Calling techline for assisting with troubleshooting. Rick is assisting, 575.89 quoted for repair. ; ordrng 1 W11088499 (cntrl-elec)"
Near San Antonio, TX 78254
Christian G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Issue stated: no power to fridge. Ordered wiring harness(power) and control. Customer was given eta of 5/25 for wiring harness. Went without. Installed control, no change. Customer would like update on part eta.; saved tckt"
Near Corpus Christi, TX 78414
Adam
Job Details: 04/30/2020
DRYER AMANA NED4655EW1 #1469 install components tested unit issue resolved.
Near Corpus Christi, TX 78404
Adam
Job Details: 04/30/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Install components tested unit. Icemaker is calling for water and will harvest. Unit was out of Manufacturing warranty customer was charged cost of parts plus cost of labor for a total of 275.65 in the form of a check.
Near San Antonio, TX 78255
Richard G.
Job Details: 04/30/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 "Attempted to replace the dispenser motor. The shaft for 5he motor does not come with the new motor and the old one is rusted and will not come out of the old motor. Attempted to remove shaft for a long time, will need to order new shaft.; rqstng P&A on 1 WPW10347114 (shaft)"
Near , TX 78109
S. L.
Job Details: 04/30/2020
DISHWASHER WHIRLPOOL WDF540PADM3 See attached picture of damaged cabinet right side where bracket to unit meets cabinet this is pre existing. Found door strike bent and damaged retainer clips corrected door strike and ordered new retainer clips.; ordrng 2 WPW10503548 (retainer)s
Near Corpus Christi, TX 78408
Adam
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Install components tested unit fridge immediately turned on and started cooling. Issue resolved
Near Kingsville, TX 78363
John L.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Unit no longer at store, unit has been sent back to manufacture."
Near Corpus Christi, TX 78410
Adam
Job Details: 04/30/2020
WASHER MAYTAG MVWC565FW2 Inspection of unit shows no error codes. Both manual and automatic testing of unit shows good operation and function. Customer complaint of strong odor/smell coming from machine. But during my visit and my testing no smell was apparent. Advise customer of product to use to clean tub and washer itself but aside from that no actual malfunction or problem with unit. Issue resolved
Near San Antonio, TX 78258
Jim G.
Job Details: 04/30/2020
MICROWAVE OVEN JENN-AIR JMW3430DP03 I contacted techline and spoke to Kathy SR# 7727710115 to verify my course of action. According to the techsheet the errors received point to a faulty Appliance manage. Verified continuity at the advised points. Ordering new AM. ; ordrng 1 W10821712 (cntrl-elec)
Near Robstown, TX 78380
Adam
Job Details: 04/30/2020
COOKTOP KITCHENAID KCGD506GSS00 Install component tested unit issue resolved
Near Corpus Christi, TX 78410
John L.
Job Details: 04/30/2020
RANGE AMANA ACR4303MFW2 "Install components, Issues have been resolved"
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB01 Checked refrigerator found fill tube to ice maker broken. Ordering new tube assembly to resolve issue.; ordrng 1 W11046934 (tube-water)
Near Dublin, VA 24084
Uriah B.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced control and UI board. Set temps at recommended. All checks good for now. Cx to observe.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked refrigerator found shelf shattered broken ordering new shelf to resolve issue. No further issues found with refrigerator. ; ordrng 1 W10709163 (shelf-glas)
Near Radford, VA 24141
Uriah B.
Job Details: 04/30/2020
WASHER MAYTAG MVWB835DW0 W10902814. Washplate. W10811956. Gearcase. Labor:Needs both. Cx to shop new.
Near San Antonio, TX 78257
Christian G.
Job Details: 04/30/2020
DISHWASHER KITCHEN AID n/a Issue stated by customer: dishwasher rack wheels had broken and rack was falling. Ordering rack assembly. 2nd appliance charge from ticket#71304. Need to obtain serial number; ordrng 1 W10712394 (adjuster)
Near San Antonio, TX 78260
Shawn W.
Job Details: 04/30/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS02 KPYLX00APL1 authorization. Customer complaining of problems with the display. Ordered all parts needed to repair and will return to vendor what is not needed. In cabinet. Requesting double labor. Collected service fee of.; ordrng 1 W10891907 (cntrl-elec) and 1 W10891908 (cntrl-elec) and 1 W11197501 (panl-cntrl)
Near Hollins, VA 24019
Uriah B.
Job Details: 04/30/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced both hinge mounting screws. All checks ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 04/30/2020
WASHER MAYTAG MHW3505FW1 F5e2F3e1F8e3Reset and recalibrated unit. Checked operation multiple times. All checks ok. ; used 1 WP8567668 (TIE) from stock
Near Salem, VA 24153
Uriah B.
Job Details: 04/30/2020
BELLA KITCHENAID KRFC704FBS02 Replaced IM. Cx to observe.
Near Port Aransas, TX 78373
John L.
Job Details: 04/30/2020
WASHER MAYTAG MHW3505FW0 "F3E1 water level system errorF8E3 overflow condition Called Techline and spoke with Ed, explained issues and what code received. Techline suggests to test harness, ran test. Techline suggesting to replace harness to resolve issue.; ordrng 1 W10685627 (harns-wire)"
Near Roanoke, VA 24012
Uriah B.
Job Details: 04/30/2020
M/W OTR WHIRLPOOL WMH31017HW3 "Cx experiencing no airflow when fan is operating. Unit is operating properly in both low and high fan modes.Cx to call back installer to check installation. Perhaps the flapper was installed incorrectly. In trying to dismount unit, I was afraid I would ruin something in the back of the unit. Unsure how it was installed."