Near North Little Rock, AR 72116
Doug M.
Job Details: 04/28/2020
RANGE WHIRLPOOL WFG320M0BW2 "Replaced listed parts due to bake cycle shorted,tested unit operation checks ok"
Near Little Rock, AR 72210
Doug M.
Job Details: 04/28/2020
LAUNDRY WHIRLPOOL MHW3505FW1 "Inspected for noisy operation found when basket turn grinding noise at bearing,also sheared bolt to stator cover,parts are warranted but customer does not want to pay labor"
Near Hensley, AR 72065
Colton B.
Job Details: 04/28/2020
WASHER WHIRLPOOL MVWB835DW4 "Found lid a power light flashing. Got an F7E0 error code in diagnostics. Control board only getting 76 vac from wall. Switched outlets, unit now operates as intended. Drain tube was also installed incorrectly. Reinstalled drain hose to resolve."
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/23/2020
WASHER MAYTAG MHW6000AW0 "Customer stated that the washer might have been set on its side during movement. Had another technician recently repair the baffle, so the leak is fixed. The tub start making a rattling noise at the 16 minute mark of a regular wash. I noticed that the unit would turn on when I opened the door. In diagnostics received stored error code F06 E02 Communication Error UI to CCU, F03 E02 Temperature system error, F08 E01 No water detected entering washer or pressure sensor trip not detected. F00 E01 load detected during washer cleaning cycle. Can be a result of mechanical friction on drive mechanism or basket. During quick diagnostics test, drum created the noise and rumbling that the client had been concerned with. Called DH to validate. Unit will need a new tub because bearings are worn. Unit will also need control board. Due to the cost the client has decided to not go through with repair.; ordrng 1 W10445518 (cntrl-elec) and 1 WPW10409997 (tub-outer)"
Near San Antonio, TX 78248
Jim G.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Found condensation on the outside of the freezer bin. Determined a possible malfunction on escutcheon and duo valve. Ordering power cord which includes diode responsible for controlling power to dual valve. ; ordrng 1 W11171078 (harns-wire) and 1 WPW10341329 (water valve assy) and 1 WPW10553630 (escutcheon)
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/23/2020
WASHER MAYTAG MHW6630HW0 Customer having same issue as in job #68253. Washer is leaking from dispenser. Will need to replace water valves and dispenser. ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11316600 (drawer)
Near San Antonio, TX 78201
Jesus C.
Job Details: 04/23/2020
WASHER MAYTAG MVWC465HW2 Tested washer. Found power cord does not have ground prong on power cord. Will need to replace cord. ; ordrng 1 W10877409 (power cord)
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KBRS20ETSS00 Called ahead of time and received no answer. Called Mike Carter from gate phone as instructed. No answer. Voicemail asked for text if immediate response needed. I texted Mr. Carter with my personal phone. Took picture at gate. Received text back. Gained entrance.Customer stated both freezer and fresh food section stopped working. Temperatures in both sections at 78 degrees F. During Service test mode the first test for the defrost heater circuit would not initiate. Unplugged the refrigerator and was able to get the first test to initiate. It read OP for open defrost thermostat. During test 2 compressor came off and on. Test 112 read 12.7 VAC. Did have a odor of refrigerant.Called DH sealed system tech. Advised to check amp draw on compressor. Amp draw was .3-.5 amps. Will need to have die dryer put on and perhaps a compressor. Client decided not to go forward with repair. I provided military discount on service call.; ordrng 1 W10160407 (compressor
Near San Antonio, TX 78253
Richard G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Wrong door was ordered. Need black stainless door, not stainless.; ordrng 1 LW11026428 (dor-fip)"
Near Boerne, TX 78006
Tommy B.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW4816FW Customer stated that the unit is wobbling and knocking against the cabinet when washing. Found issue to be a worn suspension. Ordering new suspension to resolve issue. ; ordrng 1 W10780045 (SUSPENSION)
Near San Antonio, TX 78219
Steven G.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW8040DW4 Checked washer found unit at times not responding to commands ordered parts; ordrng 1 W11035006 (UI)
Near FT SM HOUSTON, TX 78234
Steven G.
Job Details: 04/23/2020
WASHER MAYTAG MVWX655DW0 "Checked washer found unit trying to spin and agitate at the same time ordered parts,; ordrng 1 W10006481 (gearcase) and 1 W10625696 (cntrl-elec)"
Near San Antonio, TX 78245
Christian G.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE505W0HS1 "Issue stated by customer: no power. Found bake/broil not operating, surface burners operating. No error codes present. Voltage from wall tests good, checked terminal and power wire had came loose and burnt off block. Please review pics, ordering wiring harness.; ordrng 1 W11134842 (harns-wire)"
Near Boerne, TX 78015
Douglas H.
Job Details: 04/23/2020
REFRIGERATOR SAMSUNG RF28HFEDTBC/AA ESTIMATE ONLY! Unit fridge not cooling. Finding issue to be frozen EVAP. Issue caused by fan went out and control board not reading temp properly. Quoted 465.07 for P&L plus tax. Customer wants to think about the repair. Collected Sc. ; rqstng P&A on 1 DA97-12608A (EVAP COVER ASSEMBLY ) and 1 DA94-02679A (ELECTRONIC CONTROL )
Near Boerne, TX 78015
Douglas H.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KSSS42DBX00 "Unit fridge side not cooling properly. Finding that when freezer door is shut the fan doesn’t push as hard but when the door is open the fan pushes properly. This occurrence doesn’t happen when door switches are held, just when freezer door seals. Calling techline. Spoke with Leon. Explained the situation to Leon, stated that issue is caused by air return is frozen over. Stated that is caused by air leaks on door seal. Cleared air return. Unit now cooling properly. Gave quote of 564.88 for P&L plus for door baskets. Customer wants to proceed with repair. Ordering both gaskets to resolve the issue. ; ordrng 1 2188318A (DOOR GASKET) and 1 2188320A (REFRIGERATOR GASKET)"
Near San Antonio, TX 78209
Steven G.
Job Details: 04/23/2020
REFRIGERATOR KITCHEN AID KSSS48MDX05 "Checked refrigerator found unit low on freon, added dye drier and vacuumed and charged unit, will be back in two weeks to check for leak ; used 1 WPW10143759 (DRIER-HV) from stock"
Near Center Point, TX 78010
Tommy B.
Job Details: 04/23/2020
DRYER SAMSUNG DV218AEB/XAVIER Customer stated the issue is that the unit will not heat or spin. Ordering a thermostat and thermal fuse to resolve issue.; ordrng 1 DC47-00018A (THERMOSTAT ) and 1 DC96-00887C (FUSE)
Near San Antonio, TX 78209
Steven G.
Job Details: 04/23/2020
ICEMAKER (STANDA SCOTSMAN SCCG50MA1SS Checked ice maker found bad bin thermostat ordered; ordrng 1 11-0617-21 (kit temp control bin)
Near San Antonio, TX 78224
Jesus C.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW5000DW0 Installed new belt. No further issues. Unit is working properly. Tested to complete.
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/23/2020
RANGE WHIRLPOOL WCG97US0HS00 Burner head is damaged. Ordering new center head and cap. ; ordrng 1 W10811599 (burnr-head) and 1 W10833886 (cap-burner)
Near San Antonio, TX 78223
Jesus C.
Job Details: 04/23/2020
WASHER MAYTAG MVWB835DW4 Tested washer. Found noise coming from gearcase. Found drain pump faulty. Installed new gearcase and pump. No issues during testing . Tested to complete. ; used 1 W10876600 (PUMP WATER) from stock
Near San Antonio, TX 78212
Jesus C.
Job Details: 04/23/2020
WASHER MAYTAG MHW5630HC0 Installed new harness and UI. Unit powers on. Good display on UI. Ran diagnostics test. All test pass. No error codes during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/23/2020
DRYER WHIRLPOOL WED6620HC1 Tested dryer. UI display not working. Ordering new UI. ; ordrng 1 W11351728
Near San Antonio, TX 78201
Jesus C.
Job Details: 04/23/2020
WASHER AMANA NTW4516FW2 Complaint is washer not working. Tested unit. Found wiring to control was not connected. Fixed wiring. No further issues. Tested to complete.
Near San Antonio, TX 78242
Jesus C.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFC150M0EB3 Tested unit. Not powering on. Found terminal block is damaged. Will need to replace block. ; ordrng 1 WPW10245259 (block-term)
Near San Antonio, TX 78253
Christian G.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Issue stated: ice not dispensing, door grinding when closing, deli drawer control not operating. Ice not dispensing due to door not shutting properly. Ice was frozen and translucent n a big clump not allowing motor to turn. Ordering door closing parts and ice bin/door. Replaced control and door in deli drawer and replaced rail. Deli drawer good, ordering parts for ice bin.; rqstng P&A on 1 W10567563 (gasket) and 1 W10708583 (stop-door) and 1 W10822606 (motor) and 1 W11129522 (ice-contnr) and 1 W11163783 (closer)"
Near San Antonio, TX 78258
Shawn W.
Job Details: 04/23/2020
DRYER AMANA NED4655EW1 Customer was complaining of a humming noise that started a few days ago. They thought it might be the motor. I started the dryer in all options and did not hear a Humming noise. The customer conceded that the humming noise has now gone away. The heat element is working and there is no evidence of air restriction.Unit is fully operational and working as designed. I explained to the customer that this diagnosis would be covered for 90 days and to give us a call if there are further problems.
Near San Antonio, TX 78245
Christian G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Issue stated by customer: diffuser had iced up again. Customer stated since last visit it had frozen once but hasn’t done it again since. Informed customer I’d order a wiring harness for the freezer that includes thermistor just in case. Asked customer to keep an eye on unit in mean time to inform us if there were any changes.; ordrng 1 W11089236 (cntrl-elec) and 1 W11229010 (WIRE)
Near San Antonio, TX 78253
Christian G.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE550S0HZ1 Issue stated by customer: customer was cooking on multiple burners and heard a pop and saw a crack in cooktop. Tried taking pictures to show crack. Ordering cooktop.; ordrng 1 W11183708 (cooktop)
Near San Antonio, TX 78251
Richard G.
Job Details: 04/23/2020
DRYER AMANA NED4655EW1 Customer complaint is that the the unit is not spinning and is making a loud noise. Found belt shredded and wrapped around motor. Replaced belt. Tested to complete. Unit is good to go.; used 1 4392067 (REPAIR) from stock
Near San Antonio, TX 78258
Colton B.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Issue is a frozen up evaporator. Replaced evaporator fan with wiring harness. Unit tested good. Collected P&L
Near San Antonio, TX 78254
Christian G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Issue stated: fridge not cooling properly. Previously ordered control. Control that came in was defective. J6 pins made constant clicking and displayed fridge thermistors as open circuits. Re-ordering.; ordrng 1 W11389713 (CNTRL)
Near San Antonio, TX 78232
Jim G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Replaced icemaker with truck stock. Issue resolved. FCC; used 1 WPW10300024 (ICE MAKER) from stock
Near San Antonio, TX 78258
Shawn W.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Unit would not go into service test mode. Unplugged twice for over a minute to reboot computer and tried to enter service test mode. It would not enter the service test mode. On a third attempt I was able to get it to enter service rest mode. Compressor is coming on and all other testable loads are functioning. Unit will need a new control board.; ordrng 1 W11203272 (contrl-box)
Near , TX 78121
S. L.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Removed UI and removed control with unit unplugged. Replaced both then plugged in ran service mode no ice maker error codes temperature correct test cycle passed all operations normal.
Near San Antonio, TX 78255
Tommy B.
Job Details: 04/23/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 Customer stated that the issue is the unit is running warm and the Molien area is hot periodically. Also states that the unit is making a loud noise. Thermistor tests were good as well as the fan motor on the evaporator section. Checked the compressor and it is running hotter than normal. Suspect a restriction or low charge in the refrigeration system.; schdld next appmnt for 4/24 FRI !
Near Boerne, TX 78015
Douglas H.
Job Details: 04/23/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Unit not cooling. Finding issue to be EVAP sprung a leak, causing the compressor to not function properly. Ordering both to resolve the issues. Per Sb web SS parts and labor still covered. ; ordrng 1 W10832994 (COMPRESSOR ) and 1 W11116006 (EVAPORATOR )"
Near San Antonio, TX 78250
Christian G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue stated by customer: Condensation in the Refrigerator Section - Side by Side Refrigerator. Replaced diffuser and wiring harness. Homeowner stated ice maker was also making ice very slow, only a batch a day and there was water slowly leaking from ice door. Found air infiltrating ice door clumping ice together. Ordering ice door and ice maker.; ordrng 1 W10873791 (icemaker) and 1 W11098702 (door-ice)"
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Swapped out water filter. Collected service call and part.
Near San Antonio, TX 78209
Steven G.
Job Details: 04/23/2020
ICEMAKER (STANDA SCOTSMAN SCN60GA-1SU "After talking to Tech-Line because of evaporator being iced up caused by stripped gear case witch is to expensive to fix, customer to buy new ice maker, will collect next time when I complete other ice maker."
Near San Antonio, TX 78232
Jim G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL ED20ZKXAN02 It appears the compressor relay is out. ; ordrng 1 4387535 (overload (production)
Near San Antonio, TX 78218
S. L.
Job Details: 04/23/2020
DRYER MAYTAG MEDB765FC0 "Dop provided 3/23/2020 snapped picture spoke to NR advised unit under 30 days old install will be covered. Installed level feet power cord and vent ran diagnostics no errors, tested exhaust temps and motor drum operations all operations normal. Leveled unit advised customer she will need periscoping dryer vent to have dryer pushed towards wall more customer will buy one and install herself instructed customer how to do this."
Near San Antonio, TX 78261
Jim G.
Job Details: 04/23/2020
RANGE KITCHENAID KSGG700ESS1 Customer indicated that the issue persists although intermittently. Andy SR# 7727652516 faulty spark modules and/or wiring. ; ordrng 1 W10860916 (module-spk) and 1 WPW10475149 (module-spk)
Near San Antonio, TX 78245
Jesus C.
Job Details: 04/23/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27FW0 Complaint is dryer not working. Washer is good. Dryer will not start or heat. Good power to unit. Found thermal fuse was bad. Replaced fuse. Tested dryer. Dryer turns on. Good heat from element. No further issues. Tested to complete. Called SM. Dalian 151 apartment complex has billing account set up. ; used 1 WP3392519 (FUSE) from stock
Near Shavano Park, TX 78230
Ezequiel V.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 "Checked refrigerator found frost build up at evaporator, spoke to jk at techline trouble shot down to bad control board.preformed voltage checks at no metal and heater Ed good. Ordering control board to resolve issue. Main control board/High Voltage board.; ordrng 1 W10200659 (cntrl-elec)"
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Unit door not aligned properly. Found inner door is warped, and installers attempted to cover it up by setting the unit in cockeyed. Ordering door panel and gasket to resolve. Customer is going to attempt to get unit replaced either through builder or Whirlpool, gave CSR number, customer will call to cancel if unit is replaced. Panel is showing as out of stock. ; ordrng 1 W10274908 (INNER DOOR) and 1 WPW10254545 (GASKET)"
Near San Antonio, TX 78266
S. L.
Job Details: 04/23/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 Found temperature in both RC and FC at correct temperature dispenser and led lights not working ran diagnostics no readings from thermistors or ice maker needs new Main control and possibly UI and Icemaker Quoted service fee paid today. Rescheduling Tuesday PM call; ordrng 1 W11294907 (ICE MAKER) and 1 W11330971 (Ui) and 1 WPW10675033 (cntrl-elec)
Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/23/2020
MICROWAVE OVEN JENN-AIR JMDFS24HM01 Bruce SR#7727653662 bad humidity sensor. ; ordrng 1 W10278023 (sensor (HUMIDITY))
Near San Antonio, TX 78251
Richard G.
Job Details: 04/23/2020
DRYER AMANA NED4655EW1 Customer complaint is that the the unit is not spinning and is making a loud noise. Found belt shredded and wrapped around motor. Replaced belt. Tested to complete. Unit is good to go.; used 1 4392065 (REPAIR-DRYER) from stock
Near Bulverde, TX 78163
Jim G.
Job Details: 04/23/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR Josh ref# 7003724850 verified faulty ice auger motor and ice maker. ; ordrng 1 DA97-12540G (AUGER MOTOR ASSEMBLY) and 1 DA97-15217B (ICEMAKER)
Near San Antonio, TX 78258
Colton B.
Job Details: 04/23/2020
WASHER WHIRLPOOL WFW5620HW0 "Replaced cold valve to resolve LF issue and try to find leak, still no water coming through. Checked water from wall and found that there was no water pressure from wall. This could also be causing the poor wash performance and oversud. Customer will call a plumber and inform us if that doesn’t resolve the whole issue."
Near San Antonio, TX 78253
Richard G.
Job Details: 04/23/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Customer complaint is that the unit is intermittently heating. Found issue to be with magnetron. Ordering magnetron, capacitor, transformer, fuse, thermostat, and diode.; ordrng 1 W10138793 (fuse) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11224803 (THERMOSTAT ) and 1 W11224856 (thrmst-fix) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 04/23/2020
REFRIGERATOR SAMSUNG RF28HFEDTSG Replaced both top and bottom ice maker due to frozen over no functioning.ran ice maker test no issues. Job com0ete.
Near San Antonio, TX 78254
Richard G.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer states the water is working now but the icemaker is not. Ordering icemaker, harness, and control.; ordrng 1 W10710113 (WIRING HARNESS) and 1 W11294907 (icemaker) and 1 WPW10769076 (cntrl-elec)"
Near San Antonio, TX 78250
Christian G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Issue stated by customer: water leaking from freezer door. Unit not making ice. Ice maker water line had come loose again, replaced connector and rings and ensured proper tight connection. Made sure unit filled with water. Not leaks. Unit tests good."
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDTA50SAHW0 Customer stated that the issue is the unit will not function. Found the issue to be that the control lock was activated. Showed the customer how to remove the control lock and went over proper use and care with the customer. Also refilled her rinse aid with stock from under her sink. No further issues at this time.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 04/23/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer found ui not responding to commands ordering ui to resolve issue. ; ordrng 1 W11294803 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 04/23/2020
OVEN GAS WHIRLPOOL KEBS179BSS00 Issue is that oven keeps blowing fuses. Finding issue to be a faulty cooling fan. Part will hum but not blow air. Ordering new blower and returning. Part is PSP. Quoted for part. P&L are covered. ; ordrng 1 WPW10260254 (BLOWER)
Near San Antonio, TX 78259
Shawn W.
Job Details: 04/23/2020
BEVERAGE CENTER WHIRLPOOL WUW35X24DS02 Verified the model number and serial number but realized there was no purchase date. I explained to the resident that I would have to get a verification of purchase date and authorization from the rental office. Spoke with the rental office and they informed me that everyone at Appliance Care has told them that the 1 year warranty does not start until the resident moves in. I told them that we would have to reschedule and I would come back out once we had an authorization. I called and spoke to M at our office to verify that there was not an authorization.
Near Boerne, TX 78015
Colton B.
Job Details: 04/23/2020
RANGE KITCHENAID KFDD500ESS02 Issue is cracking enamel in top oven. Called techline (SR: 7727651801) who said it’s non repairable. Took pictures to document in SD Quick Pic.
Near San Antonio, TX 78239
S. L.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFC150M0EW4 Tested all 4 burners found no issues these were normal operations according to service pointer W11354284B advised customer that unit is operating as designed and no repair needed.
Near San Antonio, TX 78258
Jim G.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE550S0HZ1 Faulty compressor. Replaced start device. No change. Amp draw too high. ; ordrng 1 W11209866 (compressor)
Near Helotes, TX 78023
Colton B.
Job Details: 04/23/2020
REFRIGERATOR KITCHEN AID KRFF507HPS00 "Issue is no ceiling lights. Installed control board, still no lights. Need to order lights for refrigerator. Ceiling lights are expart. Told customer we’d call when they get in. ; ordrng 1 W11205082 (LIGHT MODULES ) and 1 W11205083 (LIGHT MODULE )"
Near San Antonio, TX 78247
S. L.
Job Details: 04/23/2020
DRYER MAYTAG MEDC465HW0 Found unit not heating unit out tested unit found open element replaced with truck stock element and tested heating temperature and unit functions good found kinked foil vent and moisture and lint accumulation in dryer cleared this put found duct in wall obstructed and advised customer to get professionally cleaned and replace vent hose to prevent fire or premature failure of unit job complete.; used 1 279838 (ELEMENT) from stock
Near Helotes, TX 78023
Douglas H.
Job Details: 04/23/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Upon replacing cam assembly, bolt broke off in the upper hinge. Ordering upper hinge to resolve the. ; ordrng 1 WPW10485980 (TOP FREEZER HINGE)"
Near Helotes, TX 78023
Colton B.
Job Details: 04/23/2020
MICROWAVE OVEN KITCHEN AID KOCE507ESS09 Issue is that unit has flickering lights in oven compartment. Called DH who confirmed control board diagnosis. Ordering a control and returning. ; ordrng 1 W11179310 (CONTROL)
Near Boerne, TX 78015
Colton B.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue is a noisy dampener. Issue is intermittent but was recreated in diagnostics. Reseated dampener in housing, it is now running very quietly."
Near San Antonio, TX 78254
Richard G.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced control and sensor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Tommy B.
Job Details: 04/23/2020
RANGE WHIRLPOOL WFE505W0JZ0 Found issue to be thermal fuse. Ordering parts to resolve issue. ; ordrng 1 WP3196548 (FUSE)
Near San Antonio, TX 78238
Steven G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Checked refrigerator found unit not cooling, found shorted compressor, replaced compressor vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78216
Jim G.
Job Details: 04/23/2020
DISHWASHER KITCHENAID KDFE104HWH0 Determine disuse was due to a faulty motor. ; ordrng 1 W11085683 (pump&motor)
Near San Antonio, TX 78256
Tommy B.
Job Details: 04/23/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 Customer stated that the issue with the unit is producing ice but overflowing the bin. Tested the icemaker and found the icemaker arm simply nonfunctional. Swapped out with new icemaker to resolve issue. No further issues at this time. Yes to survey.
Near San Antonio, TX 78205
Douglas H.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KSF26C6XYY04 Unit not cooling properly. Finding issue to be inefficient compressor. Ordering compressor and freezer EVAP to resolve the issue. Per Sb web SS parts are still covered. Quoted 400 plus tax for labor. ; ordrng 1 WP2188822 (EVAPORATOR ) and 1 WPW10466675 (COMPRESSOR )
Near San Antonio, TX 78251
Christian G.
Job Details: 04/23/2020
WASHER MAYTAG MVWX655DW1 "Issue stated by customer: Visibly Failed, Broken or Missing Parts Lid cracked. Replaced door, hinges, bearings. Unit tests good."
Near San Antonio, TX 78254
Richard G.
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced inner door, drain pump, deflector, gasket, vent, and dispenser. Tested to complete. Unit is good to go."
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL AFD2535DEW "Unit not making ice, upon testing ice maker saw an arc in the internal workings of the motor. Ordering ice maker to resolve the issue. ; ordrng 1 D7824706Q (ICE MAKER ASSEMBLY )"
Near San Antonio, TX 78261
Shawn W.
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KBRS20ETSS00 Called ahead of time and received no answer. Called Mike Carter from gate phone as instructed. No answer. Voicemail asked for text if immediate response needed. I texted Mr. Carter with my personal phone. Took picture at gate. Received text back. Gained entrance.Customer stated both freezer and fresh food section stopped working. Temperatures in both sections at 78 degrees F. During Service test mode the first test for the defrost heater circuit would not initiate. Unplugged the refrigerator and was able to get the first test to initiate. It read OP for open defrost thermostat. During test 2 compressor came off and on. Test 112 read 12.7 VAC. Did have a odor of refrigerant.Called DH sealed system tech. Advised to check amp draw on compressor. Amp draw was .3-.5 amps. Will need to have die dryer put on and perhaps a compressor. Client decided not to go forward with repair. I provided military discount on service call.; ordrng 1 W10160407 (compressor
Near Boerne, TX 78015
Tommy B.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Swapped out icemaker due to non function. Found intermittent function in new icemaker indicating control board issue per DH.; ordrng 1 W11043763 (CONTROL)
Near Helotes, TX 78023
Douglas H.
Job Details: 04/23/2020
WASHER MAYTAG MVWB835DC4 Last trip found faulty latch. Replaced latch to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Garden Ridge, TX 78266
S. L.
Job Details: 04/23/2020
WASHER MAYTAG MVWB855DC3 Found unit had F8E1 error ran test found failed inlet valve on cold water side causing clothes to not balance when washing creating noise replaced valve with truck stock valve tested all operations normal. No email.; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78256
Colton B.
Job Details: 04/23/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 "Went to install interlock, talked to contractor who said that it sparked the first time he tried to plug it in. Investigated area and found that the right mounting bolt was drilled in at an angle. It was touching a wire and grounding out unit which caused breaker to trip. Corrected the mounting bolt, unit no longer trips breaker."
Near Alice, TX 78332
Adam
Job Details: 04/23/2020
DRYER WHIRLPOOL WED5000DW2 "Inspection when it shows belt broken also door seal ripped and torn in several places causing clothing to snag. Replace door seal and belt to resolve issue; ordrng 1 W10131364 (belt,drive) and 1 W10389571 (seal-door)"
Near Kingsville, TX 78363
Adam
Job Details: 04/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Inspection of unit shows control board and harness wire burned and melted. Replace control board and main harness to resolve issue.; ordrng 1 W10841330 (cntrl-elec) and 1 W10914403 (harns-wire)
Near Portland, TX 78374
John L.
Job Details: 04/23/2020
WASHER MAYTAG MVWC565FW2 "Ran diagnostics, you had no codes. Recalibrated unit and tested on bulky cycle to check water levels. Water level below normal field level, possible issue with control board level sensor. Replace to resolve; ordrng 1 W11320238 (CONTROL BOARD )"
Near Castroville, TX 78009
Richard G.
Job Details: 04/23/2020
WASHER MAYTAG MVWB865GW0 Replaced control and housing with valve. Tested to complete. Unit is good to go.
Near San Antonio, TX 78219
Steven G.
Job Details: 04/23/2020
WASHER MAYTAG MVWB765FW3 Checked washer found grinding noise in agitation replaced drive assembly ran test cycles unit is working properly now
Near San Antonio, TX 78220
Steven G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Checked refrigerator found gasket on freezer door had frost buildup, added silicone to inner liner and cabinet checked ok."
Near Ingleside, TX 78362
John L.
Job Details: 04/23/2020
DRYER WHIRLPOOL WED7500GC0 Ran diagnostics got 1 code F3E1 exhausts thermistor blown. Will need to replace therms to resolve this issue.Dryer is a RAC product and has an extra 1 year to warranty.; ordrng 1 279973 (cutoff-tml) and 1 3391914 (hi limit t stat) and 1 8577274 (thermister)
Near Aransas Pass, TX 78336
John L.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW7500GC0 "F9E1 drain pump errorF9E2 water ring detectedF0E5 off balance loadF0E3 overloadRan test on drain pump, pump clicks but will not turn. Found harness has broken which is why drain pump is not powering on replace harness to resolve.; ordrng 1 W11130532 (harns-wire)"
Near San Antonio, TX 78258
Jim G.
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced start device. Issue resolved. ; used 1 W11092533 (START DEVICE) from stock
Near Corpus Christi, TX 78408
Adam
Job Details: 04/23/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Inspection of unit shows start device and capacitor not staying on or jumping the compressor as needed. Replace starter and capacitor to resolve issue; ordrng 1 W10448874 (device,start) and 1 W10590088 (capacitor)"
Near Corpus Christi, TX 78404
Adam
Job Details: 04/23/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Customer complaint of icemaker not producing ice. Customer states she ran her own test but I was unable to confirm exactly which test she ran. My testing of the unit test number 56 ice maker error codes comes back as E3 heater time out. Replace icemaker to resolve issue customer was quoted rough estimated cost of 139.49 for ice maker and was charged a diagnostic service of 105+ tax. Customer is aware that a secondary charge will apply once installation of icemaker has been done.; ordrng 1 W10746960 (icemaker)
Near Corpus Christi, TX 78414
Adam
Job Details: 04/23/2020
DRYER AMANA NED4655EW1 Inspection of unit shows dryer not heating but is getting correct voltage. Replace thermostats and timer to resolve issue; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element) and 1 W10745655 (timer)
Near Lake City, TX 78368
John L.
Job Details: 04/23/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Inspected unit, unit was able to take partial commands on control before going out. Most likely issue with UA panel or power panel. Replace these components in order to resolve issue.; ordrng 1 W10138793 (fuse) and 1 W10531156 (filter) and 2 W11187757 (interlock)s"
Near Pulaski, VA 24301
Uriah B.
Job Details: 04/23/2020
WASHER WHIRLPOOL WFW72HEDW0 Needs door loOrdering control to have on hand.W11031829 control board. . If needed. ; ordrng 1 W11031829 (cntrl-elec) and 1 WPW10443885 (door lock)
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 04/23/2020
DRYER WHIRLPOOL WED5620HW0 Checked washer found unit heating properly no error codes during testing or operation. Job complete.
Near Schertz, TX 78154
S. L.
Job Details: 04/23/2020
DRYER MAYTAG MEDX655DW1 Found failed drum roller. Used dryer repair kit replaced rollers and belt tested unit all operations normal customer paid service fee labor tax and part total.; used 1 4392067 (REPAIR) from stock
Near Helotes, TX 78023
Douglas H.
Job Details: 04/23/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Last trip found faulty EVAP fans causing the noise. Replaced both fans to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78222
Steven G.
Job Details: 04/23/2020
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found not leaking anywhere, customer is using old wash tub to collect water and drain into yard, possibly overfilled, customer to watch and call if any problems, washer is working properly"
Near Castroville, TX 78009
Richard G.
Job Details: 04/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint is that the unit is not drying the dishes. Customer has tried it with rinse aid and without. The unit is hot when opening the door. Ran unit through automatic test and found no error codes and all steps passed. The unit is operating as designed. Water is heating up properly and the heater is heating well. Customer recently did a load of dishes and showed me that they were all wet. Dishes in the dishwasher are all plastic. Informed customer that the plastic doesn’t dry as well and to ensure they are always using rinseaid, and to prop the door open at the end of the cycle."