We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Daniel
Job Details: 02/22/2022
Customer reported noise coming from dryer when in use. After inspection sounded like the belt might have been stretched out a bit and that the tub had a bit more play then it needed which was causing the noise when tub would spin. Installed new dryer repair kit. Tested unit. Unit now functioning as designed without any excessive noise. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Drew
Job Details: 02/22/2022
Upon arrival called tech line and received Sr#7733029815 from Andy. We found the unit to have a ss issue, not allowing the freezer to cool enough to let the unit make ice. Also found the ice box fan was not blowing as hard as it shouldve. Ordering bracket and wheel clip due to them breaking upon removal. Rescheduling ice maker and valve in case they are found to be needed. Called for otl authorization spoke with Amanda received otl authorization #k11qx81xpl2 ; ordrng 1 W10846539 (Ice box fan) and 1 W10625070 (bracket) and 1 W10852685 (clip) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFN502ESS02
Near Bulverde, TX 78163
Douglas H.
Job Details: 02/22/2022
Running pressure: high side 115 psi. Low side in a slight vacuum (rc fan running) pressures stabilizing around 30 psi. Ran test 10 for cooling function while checking pressures. Spoke with Steve from techline, explained the situation. Stated sounds like 3 way valve causing the issue. Wanted to verify pressures and frost patterns on sub steps 3,4,&5 again. sr 7732942891Step 3 low side pressure dropped to around 10 psi and high side about 110 psi. Step 4 low side went to around 10 psi and high side around 110 same in step 5 Contacted techline again, spoke with Bruce. Went over everything with him and he asked me all the parts installed. And then asked if I took all steps possible to locate leak. I confirmed I did. He then stated that he will forward to whirlpool advisor who will contact me or the customer depending on the next steps. Spoke with AE, she will follow up with whirlpool on Friday , unless we hear back sooner. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near San Antonio, TX 78209
Garry
Job Details: 02/22/2022
Customer complaint of ice buildup in FC after recent service call. Arrived to find FC door slightly misaligned. Aligned FC door and visually inspected door seal. Seal to cabinet is good. Removed excess localized ice buildup and thanked our customer for bringing this to my attention and allowing us to make it right. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model MVWB450WQ1
Near Boerne, TX 78006
Sebastian
Job Details: 02/22/2022
Customer was not able to make it home in time rescheduling for Tuesday as per customer; schdld next appmnt for 3/1 TUE AM
We serviced a
KITCHENAID MICROWAVE OVEN
Model KBMS1454BSS0
Near Boerne, TX 78015
Sebastian
Job Details: 02/22/2022
Found that the switch mechanism came undone inside a unit made repair Unit testing good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/22/2022
Our customer is having a problem with the water dispense. I checked the dispense and it is dispensing as designed. They told me that ice dispense slowed down. They turned off the ice maker. I tested the ice maker and it is harvesting and the fill valve is working. Ice came out of the ice maker when I ran the harvest test. Ill reschedule the parts received as a contingency in case they start working between now and when the technician returns. I found that the temperature in the fresh food section is 32 degrees F. Way to low. The FC was at -7 degrees F. This is pretty low as well. I tested the thermistors and all defrost and cooling loads and they are all working as designed. This unit will need a new main control and dispenser UI control. It is possible that we have intermittent freezing of the water line due to excessively low temperatures. The water is now currently flowing. Our customer had set the temperatures at 40 F because they were having vegetables freezing in the deli section. Parts ordered. Please try and set the appointment for Tuesday 8 March 2022.; ordrng 1 W11043763 (Control) and 1 W11542754 (Panel UI)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/22/2022
Tested unit. Agitator and washplate are cracked. Will need new parts. ; ordrng 1 W11395428 (Agitator) and 1 W11510461 (Washplate)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78006
Sebastian
Job Details: 02/22/2022
Found that the interlock switches were working as design there is a thermal cut off up on the top that has blown out was able to use part of the switch assembly to make repair as it came with a compatible thermostat did however find out now I am getting a magnetron thermistor error code ordering magnetron along with the thermistor along with it customer is also having the best clock issue with the unit ordering control and UI as well; rqstng P&A on 1 W11261167 (Control), ordrng 1 W11297728 (Control ui) and 1 W11233913 (Sensor) and 1 W11346197 (Mag) and 1 W10389447 (Thermostat) and 1 12001500 (Supp noise)
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Cibolo, TX 78108
Daniel
Job Details: 02/22/2022
Customer reported unit taking too long for cycle and error codes keep popping up. Error code I found was long drain which was one of the same error codes as last visit. Drain hose was correctly installed in the wall and was proper length. Ordering control, drain, and bellows again. Customer stated all new problems began when new bellows had been installed. Will return with parts to repair. ; ordrng 1 W11322901 (Control) and 1 W11314648 (Bellow) and 1 W11458345 (Drain pump)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78216
Garry
Job Details: 02/22/2022
Customer complaint of loud noise during operation of dryer. Replaced Drive Assembly to resolve issue. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/22/2022
Installed new dispenser. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78253
Jay
Job Details: 02/22/2022
Arrived and started filling cups to get rid of any air in lines. After 6. Or 7 water starting getting hot. At 10 it was steaming. Checked water temperature and got 98. Pulled fridge out and checked water from spigot and got 101. Advised customer to call a plumber and get it fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/21/2022
Installed new ice bin. No further issues. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/21/2022
Maintenance super stated unit making loud noises. Found cause to be motor bearing shredded which caused the fan to rub and grind. Replaced motor and blower to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
JENNAIR COOKTOP GAS
Model JGD3536GS00
Near San Antonio, TX 78256
Drew
Job Details: 02/21/2022
Found the bezel to be loose the adhesive is no longer holding. Ordering more to resolve issue ; ordrng 4 WPW10559494 (Bezel)s
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/21/2022
Front door glass is broken. Will need door. Part on order. Will contact customer once part arrives. Could not verify model or serial number. Customer removed id sticker from unit. Customer will have to present info on next visit verifying the information on the unit. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Selma, TX 78154
Chris S.
Job Details: 02/21/2022
Upon arrival customer stated they figured out the issue fixed it no need for service.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78256
Drew
Job Details: 02/21/2022
Ordering sensors for ice maker, and all parts associated with water dispenser as there is an air leak. ; ordrng 1 W10645131 (reservoir) and 1 W10757851 (optic bd set ref) and 1 EDR3RXD1 (water filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Antonio, TX 78249
Drew
Job Details: 02/21/2022
Called tech line once I arrived cause the unit was functioning as designed upon initial plug in, after unplugging it and putting on the kw meter the start device clicked over and over. Received Sr#7733013111 from Andy. Was told to order a dryer, start device, compressor, and capacitor. Compressor is OOS ; ordrng 1 W11092533 (start-dev) and 1 WPW10662129 (capacitor) and 1 W11490399 (Drier) and 1 W11480426 (Compressor)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC97ES0ES02
Near San Antonio, TX 78230
Drew
Job Details: 02/21/2022
Upon arrival customer stated he would contact whirlpool because he shouldnt have to pay for a unit that isnt that old
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/21/2022
Tested unit. Element has brass rings. Replaced with new element. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSB00
Near Helotes, TX 78023
Sebastian
Job Details: 02/21/2022
Replace the solenoid in the icemaker to resolve the issue of unit not making ice found that there is another issue unit is being fed from an RO system and does not appear to have enough pressure to fill up the full tray in time there is no filter present and the same low pressure stream can be observed from the front while dispensing water into a cup. Customer to monitor unit and see if it is operating the way used to as they describe the cubes also being small even when the unit was running only part that might attempt to fix the issue is a water valve customer to monitor and see if unit is up to satisfaction.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ07
Near San Antonio, TX 78245
Jay
Job Details: 02/21/2022
Complaint was that after being used 2-3 times the next time used immediately afterwards would not be hot. Ran unit and normal operation. No loud noises. Nice and hot. Pulled unit down and found vent hood hole was completely taped shut. Ran it four times and unit working as it should. Explained
We serviced a
MAYTAG FREEZER
Model MZF34X16DW04
Near Boerne, TX 78006
Richard G.
Job Details: 02/21/2022
Customer complaint is that the gasket is failing. Replaced gasket. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC4
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/21/2022
Replaced gearcase and washplate. No further issues during testing. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48FMS01
Near Pipe Creek, TX 78063
Sebastian
Job Details: 02/21/2022
W10839424Found unit powered off.. called techline to advise if any additional issues.. they advised to monitor and if future problems occur to order W10839424 (UI).
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB0
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/21/2022
Unit is working properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/21/2022
F7E4. M11N6R0FPL1. Tested unit. Found slider not actuating. Replaced slider. No further issues during testing. Job complete. ; used 1 W10734521 (SLIDER) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/21/2022
Tested unit. Upper rail damaged. Need to replace rail and adjuster on left side. Adjuster not covered under special project code. Gave estimate for part. 60. Will order adjuster. ; ordrng 1 WPW10740408 (Adjuster)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78260
Jim G.
Job Details: 02/21/2022
Replaced all sent parts. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/21/2022
Tested unit. Leaking from water valve by filter. . Will replace valve. ; ordrng 1 W11482383 (Valve)
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC558JSS00
Near San Antonio, TX 78260
Jim G.
Job Details: 02/21/2022
I found no fault with knobs however there valve stem could be adjusted to correct. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 02/21/2022
Replaced gear-case and replaced seized wash-plate. Issue is resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Boerne, TX 78006
Richard G.
Job Details: 02/21/2022
Arrived at home, found ice maker to be almost completely taken apart inside. Customer states that another technician came and worked on the machine and quoted a lot of money, then left the unit as is. Looks as if some parts are also missing. Unit would have to be put back together to test and find out what is needed for repair. Recommend customer have unit put back together.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Boerne, TX 78006
Richard G.
Job Details: 02/21/2022
Customer complaint is that the oven is not maintaining temp. Verified issue. Replaced sensor and control. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ00
Near Pipe Creek, TX 78063
Sebastian
Job Details: 02/21/2022
Dropped it on how to clean icemaker functions as appropriate
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308ESS2
Near San Antonio, TX 78209
Douglas H.
Job Details: 02/21/2022
Confirmed issue to to be SS issue. Issue is a weak compressor with slight restriction in Evap.
We serviced a
MAYTAG OVEN ELECTRIC (D
Model MEW9627FZ03
Near Boerne, TX 78015
Richard G.
Job Details: 02/21/2022
Customer complaint is that the display is blank and the lower oven does not heat up. Verified both issues. Ordering console, bake element, rescheduling control and thermal fuse. ; ordrng 1 W10915211 (Console) and 1 W11545804 (Bake element)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS07
Near San Antonio, TX 78245
Jay
Job Details: 02/21/2022
Replaced control board. Ordering ice maker, its on back order customer is aware. ; ordrng 1 W11556926 (Ice maker)
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Cibolo, TX 78108
Daniel
Job Details: 02/21/2022
Customer reported clothes still wet after wash completed. After inspection found bellows installed incorrectly. Lip of bellows needed to go over white plastic lip which could cause numerous problems if not installed correctly. Re installed bellows correctly and tested unit. Unit functioned as designed. All components functioned as they should. Only error codes found were over suds, long drain, and unbalanced load which was probably caused by bellows being installed incorrectly. Unit now functioning as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Saint Hedwig, TX 78152
Daniel
Job Details: 02/21/2022
Upon arrival with new parts noticed that rinse aid compartment was completely empty. Whirlpool had also sent customer some rinse aid samples noting the fact that dishes will not dry properly without rinse aid. Filled the rinse aid compartment the best I could with the samples we had. Tested unit and heating element kicked on and we were able to feel steam when opening dishwasher door. Not sure how I missed this on the last visit but informed customer on proper rinse aid use to ensure the best dry. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Lakehills, TX 78063
Sebastian
Job Details: 02/21/2022
Found that unit is making a squealing noise found that pulls on bottom has come lose, ordering cam belt and gearcase ; ordrng 1 W11239857 (Belt) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/21/2022
I replace the console with the logic as directed by Whirlpool Tech Line. I configured console and ran DLMS Calibration. Tested unit. This unit is now fully functional.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Mico, TX 78056
Sebastian
Job Details: 02/21/2022
Found clothing along with other paper clips under agitator. Removed items and tightened agitator. Calibrated and explained to customer how to try to prevent. All working as it should.
We serviced a
WHIRLPOOL WASHER
Model WTW40800BQ0
Near San Antonio, TX 78245
Jay
Job Details: 02/21/2022
F2e1 f0e5 f7e5 error codes were found. Pulled off pulley shield and found oil residue all over as well as black dust on motor end. Ordering new shifter, gear case, and motor. ; ordrng 1 WPW10006355 (Shifter) and 1 W11454741 (Gear case) and 1 WPW10677715 (Drive motor)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Schertz, TX 78154
Douglas H.
Job Details: 02/21/2022
Customer stated unit giving rust streaks down the tub, had picture evidence. Found issue to be balance ring on inner tub to be leaking. Ordering inner tub to resolve the issue.
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/21/2022
When checking the parts delivered this morning I found that there is a problem with the UI control configuration sent. I have placed the order again. It is OOS. I contacted our customer and received voice mail. I left a detailed message with our phone number if any further questions.; ordrng 1 W11492302 (Control UI)
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2830DS
Near San Antonio, TX 78209
Chris S.
Job Details: 02/21/2022
Replace cancel more testing and everything working good just waiting on slider tray to come in
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78217
Chris S.
Job Details: 02/21/2022
Replaced fasteners everything working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model UMV1160CB08
Near Converse, TX 78109
Chris S.
Job Details: 02/21/2022
Replaced magnetron and filter board. Tested unit and diode caught on fire need to order diode and capacitor. Customer requested for return visit on Monday.; ordrng 1 W11256462 (diode) and 1 W10850446 (capactr-mg)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Antonio, TX 78227
Richard G.
Job Details: 02/21/2022
Replaced inner and outer door, catch, strike, and hinges. Tested to complete. Unit is good to go.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near Boerne, TX 78015
Douglas H.
Job Details: 02/21/2022
Confirmed issue is heater on ice maker. Ice maker has already been ordered. Scheduled for arrival availability.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Chris S.
Job Details: 02/21/2022
Replace both burners but left rear burner is still not working need to order left rear burner head.; ordrng 1 WPW10515454 (burnr-head)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Converse, TX 78109
Chris S.
Job Details: 02/21/2022
Replaced drain pump tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near San Antonio, TX 78240
Drew
Job Details: 02/21/2022
Upon arrival received F08e01. Spoke with Andrew Sr #7733016718 and was told there was no other parts we can install since we have done it multiple times. Talked to aig rep and was told the notes need to be redone cause it just mentioned soap issues. Called tech line again and spoke with Kirt was told to replace all things associated with pressure switch and controls. Called to get otl for parts received authorization #w11q2u1xpl1 from Arisha; ordrng 1 WPW10463516 (console) and 1 W10750482 (panel-cntl) and 1 WPW10448876 (switch-wl) and 1 W11044559 (hose) and 1 W10903220 (trap)
We serviced a
AMANA WASHER
Model NTW4516FW
Near Corpus Christi, TX 78411
Adam
Job Details: 02/21/2022
According to the information on hand product is over the one-year warranty mark but is a Rent-A-Center products and As search carries an additional one year extended warranty unfortunately job was not dispatched correctly to showing Rent-A-Center is extended warranty plan. Job will need to be re-dispatched with correct information in order to avoid billing.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290RTB02
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 02/21/2022
I replaced the damaged refrigerator gasket with a new gasket. I heat treated the gasket and checked for a good seal. I asked our customer to leave the door closed for at least 5 hours but ideally overnight to 24 hours. This refrigerator is now fully functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Corpus Christi, TX 78415
Adam
Job Details: 02/21/2022
Customer complaint of unit will not start. Inspection of unit shows error codes for lid switch fault lid lock fault. Manually trying to test lid lock shows zero function. Replace lid lock to resolve issue; ordrng 1 W10682535 (Lid lock assembly)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near San Antonio, TX 78217
Jim G.
Job Details: 02/21/2022
Installed pump. No issue thereafter. I will leave the ticket open upon customer feedback as this issue tends to pop up later and is confirmed by the error codes. ; schdld next appmnt for 2/25 FRI !
We serviced a
KITCHENAID ICEMAKER
Model KUID508ESS1
Near Victoria, TX 77905
John L.
Job Details: 02/21/2022
Inspected unit, checked pressures on unit. Unit has lost Freon, unit unable to maintain temperatures. Was able to locate leak, evaporator will need to be replaced to resolve this issue.; rqstng P&A on 1 W10218037 (evaporator) and 1 W10536005 (compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM0
Near San Antonio, TX 78259
Jim G.
Job Details: 02/21/2022
I verified no other issues. Tested thoroughly. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Rockport, TX 78382
John L.
Job Details: 02/21/2022
Inspected unit, unit has lost refrigerant. Unit has sealed system leak, ordering evaporator to resolve issue on unit.; ordrng 1 W11357918 (Evaporator) and 2 W11504449 (Lok)s and 2 W11506619 (Lok)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/21/2022
I uninstalled the dishwasher and found that the right door spring is missing as well. Part ordered.; ordrng 1 WPW10337934 (Sping)
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78410
Adam
Job Details: 02/21/2022
Installed water valve calibrated unit ran verification cycle then went back and manually tested both hot and cold valve issue has been resolved. Job was out of warranty and customer paid 94.88 for the part and 137.73 For labor. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78223
Daniel
Job Details: 02/21/2022
Customer had called in before warranty expired. Customer reported ice maker not making ice. Upon arrival found ice maker with no water. Tried getting ice maker to harvest but ice maker would not harvest. Replaced ice maker and tested new ice maker. Ice maker harvested and filled with water as it should. Unit now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rockport, TX 78382
John L.
Job Details: 02/21/2022
Drain pump was disconnected, reconnected drain pump. Issue has been resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78259
Jim G.
Job Details: 02/21/2022
Regulators is at fault. Ordering manifold as a precaution. ; ordrng 1 W10594395 (Manifold)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Rockport, TX 78382
John L.
Job Details: 02/21/2022
Installed harness, tested after installation. Unit has regained function and issue has been resolved.
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Helotes, TX 78023
Drew
Job Details: 02/21/2022
Customer thought they canceled. Said they are shopping for a new unit if they cant find one then theyll call us back for service
We serviced a
AMANA MW-HOOD COMBO
Model AMV2307PFS07
Near San Antonio, TX 78211
Jay
Job Details: 02/21/2022
Microwave sounds like small motorcycle. Replaced fan. Unit working as it should.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Port Lavaca, TX 77979
Michael
Job Details: 02/21/2022
undefined; ordrng 1 W10780045 (Suspension)
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU50GA-1A
Near San Antonio, TX 78255
Shawn W.
Job Details: 02/21/2022
I conducted a thorough cleaning of the ice maker following the service manual procedures. This unit does not have a water filter. Scotsmans offers a separate filtration system that our customer does not have.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Port Lavaca, TX 77979
Michael
Job Details: 02/21/2022
The strike was broken, installed new strike, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78258
Jim G.
Job Details: 02/21/2022
I replaced control and along with the previous visits latch replacement. The issue is resolved. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW
Near Aransas Pass, TX 78336
John L.
Job Details: 02/21/2022
Inspected unit, ran diagnostics. No codes pulled, unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Converse, TX 78109
Chris S.
Job Details: 02/21/2022
Customer stated that we rescheduled for Wednesday because hes not home today.; schdld next appmnt for 2/23 WED !
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Port Lavaca, TX 77979
Michael
Job Details: 02/21/2022
The appliance was making a loud noise and the top panel wasnt on there properly. I straightened out the brackets that the lid slides onto at the back to allow the lid to go back further to snap the front in place. I removed the front panel and drum, found the rollers were in bad shape, they need to be replaced, confirmed the dryer kit is needed for the repair. Please reschedule the customer when the part comes in ; snapped 3 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Garden Ridge, TX 78266
Douglas H.
Job Details: 02/21/2022
Replaced damaged handle that was causing a functional issue, not allowing the door to open properly. Unit testing good. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHW
Near Kingsville, TX 78363
Adam
Job Details: 02/21/2022
Sr#7732830577. After installing relay board on instruction from tech line if she was still unresolved again still not able to advance unit through diagnostic. Call tech line again to troubleshoot the issue after reading several multimeter test it was determined drain pump would Need replacing. Although this does not resolve the issue of unit not entering into diagnostic cycle but even speak with technician about this he states hes not positive we were running diagnostic tests correctly but would resolve that issue after replacing drain pump. SR number above ordering drain pump; ordrng 1 W11226877 (Pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 02/21/2022
Last trip found inefficient compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling efficiently upon testing. Advised customer of 24-48 regulation period. Per sb web SS p&l under limited warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Port Lavaca, TX 77979
Michael
Job Details: 02/21/2022
There was oil all underneath the appliance. Installed new gearcase and CAM from TS, performed a diagnostics test, completed with no issues or error codes, the appliance is working normal ; ordrng 1 W10721967 (Cam)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/21/2022
Customer stated unit still resetting itself. Checked errors. Found numerous f6e0 ui lost communication errors. Ordering console and other control board to replace all parts at the same time together. ; ordrng 1 W11428578 (Console) and 1 W11261165 (Control with power supply)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77904
Michael
Job Details: 02/21/2022
The cold side of inlet valve has no water coming in, needs to be replaced, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/21/2022
Last trip motor bearing shredded which caused the fan to rub and grind. Replaced motor and blower to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KRFC704FBS03
Near San Antonio, TX 78258
Jim G.
Job Details: 02/21/2022
No issues at this time. Installation and instruction issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Kingsville, TX 78363
Adam
Job Details: 02/21/2022
Customer complaint of unit making noise during spin cycle. Inspection of unit shows no error codes manually testing low medium and high spin as well as agitate result in no strange noises all functions work as designed calibrated unit and verification cycle also show good function with no strings issues. Customer does have video recording of unit making noise and states its Happening multiple times. Unfortunately during my inspection I was unable to duplicate customers noise no visible rubbing or bumping of tub against inside of unit suspension is good and unit is level. I did advise if unit continues to make noise after all of my adjustments to call back.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Corpus Christi, TX 78414
John L.
Job Details: 02/18/2022
Inspected unit, placed unit into diagnostic mode. Found valves powering on but will not dispense water. Removed filter to see if there was any change, no change. Check inlet camera unit is receiving water at rear but does not dispense. Will need to replace valves to resolve this issue.; ordrng 1 W11451511 (Valve) and 1 W10341320 (inlet valve)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Corpus Christi, TX 78413
Adam
Job Details: 02/18/2022
Customer complaint of unit taking long dry times. Unit is heating and receiving good voltage customer complaint of having to run multiple cycles in order to dry one load. Further inspection shows customers running exhaust hose from back of dryer through a wall to another hose in an out a wall. I did explain to customer that Problem is with the way they have exhaust set up and not the unit itself. I did advise customer on correct installation of dryer and dryer vents. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78415
Adam
Job Details: 02/18/2022
Customer complaint of unit not finishing cycle. Inspection of unit shows error code for long Phil no Phil. Further inspection shows customer had hot water supply line turned off and unit was calling for hot water but not receiving it giving the long Phil error code. Calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB
Near Corpus Christi, TX 78411
Adam
Job Details: 02/18/2022
Tried to call customer several times before arrival automated service saying mailbox is full. Arrived at customers location knocked on door no answer waited timeframe 10 to 15 minutes no call back no answer. Unfortunately with his job it is dispatched as a Rent-A-Center product but is considered out of manufacturing warranty and was dispatched without Rent-A-Centers additional one year extended warranty. Customer will have to contact Karen center to have them file claim with correct information to avoid payment.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78411
Adam
Job Details: 02/18/2022
Inspection of unit shows selector knob for water temperature has sheared off. Replace knob switch in spring to resolve issue; ordrng 1 W10285518 (Code switch) and 1 W10562155 (Knob) and 1 8536939 (clip,knob)
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Corpus Christi, TX 78410
Adam
Job Details: 02/18/2022
customer called company with a priority service call to diagnose washing machine that would not dispense water. Diagnostic shows several different area codes. Spin limited by water temperature long Phil no Phil stuck button and oversize load. Manual testing of Cold water valve shows no water entering the tub. Replace water valve to resolve issue. Looking at warehouse it shows we have four valves in stock and will be scheduling the job for this coming Monday the 21st. ordrng 1 W10758828 (valve)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DB01
Near Ingleside, TX 78362
John L.
Job Details: 02/18/2022
Inspected unit, console has stuck key error F2E1. Unable to get unit into diagnostics as buttons do not register. Replace panel to resolve issue.; ordrng 1 W11236901 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near Aransas Pass, TX 78336
John L.
Job Details: 02/18/2022
Inspected unit, unit had 1 code F8E5 code not listed. Further research find code to be linked with overflow. Ran test on unit on normal wash cycle to verify if unit overflows or not. Unit filled with the correct amount of water so pressure sensor is working. Recalibrated unit to resolve any issues that may be coming from control. Currently this unit is working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Rockport, TX 78382
John L.
Job Details: 02/18/2022
Install components, recalibrated unit and issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78415
John L.
Job Details: 02/18/2022
Install components, re-calibrated unit after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Corpus Christi, TX 78411
John L.
Job Details: 02/18/2022
Inspected unit, pulled one code off of unit F2E1 stuck button. During diagnostic mode unit is experiencing phantom button press at random occasions. Will need to replace console to resolve this issue.; ordrng 1 W10890574 (console)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Corpus Christi, TX 78413
John L.
Job Details: 02/18/2022
Installed dispenser, tested after installation. Dispenser door actuates and issue has been resolved.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/18/2022
Tested unit. Door falling. Found bad friction sleeves. Ordering parts. ; ordrng 2 WP8268961 (Pad)s