Near Hollins, VA 24019
Uriah B.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 replaced led module in ceiling of fridge
Near Schertz, TX 78154
S. L.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED8000DW4 "Removed top found broken belt used truck stock repair kit to replace belt pulleys and rollers, belt would not fit onto idler pulley and motor at same time only motor compared sizes they are same routed belt to where unit will work checked for damage on panels or drum nothing visible everything seems square only thing that seems to be solution would be if drum is to big or bottom panel bent ordered bottom cabinet and drum. No eta on drum needs 2nd tech for help; ordrng 1 4392067 (dryer repair kit) and 1 W10613683 (base) and 1 W10626460 (drum) and 1 W11135007 (BULKHEAD) and 6 WPW10080190 (nut)s and 3 WPW10359272 (shaft)s, used 1 4392067 (REPAIR) from stock"
Near Blue Ridge, VA 24064
Chris S.
Job Details: 05/08/2020
RANGE WHIR WFC310SOEB0 "I installed the switch,element and rec. all operations check ok. ; pckd up 1 814399 (receptical,surf.unit)"
Near Daleville, VA 24083
Chris S.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW4855HW1 I installed the cabinet and checked operation. All operations check ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 05/08/2020
WASHER MAYTAG MVWB835DW4 "Checked hoses, checked tub, checked bleach dispenser, checked everything I could think including water supply hoses. secured drain.; used 1 wp8567668 (tie) from stock"
Near Corpus Christi, TX 78410
John L.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Inspected unit, was able to hear a slight he’s coming from evaporator And detect the scent of Freon. Also ohm’d out compressor, call compressor is not working within its normal parameters. Will need to replace compressor and evaporator to resolve this issue. ; ordrng 1 2188823 (evaporator) and 1 W10391109 (compressor)"
Near Cuero, TX 77954
Michael
Job Details: 05/08/2020
REFRIGERATOR AMANA ART318FFDW06 "The appliance wasn’t plugged in on arrival, plugged appliance in, starting device was bad. Plugged the appliance in, compressor started up, the appliance isn’t cooling. Sealed system issue ; ordrng 1 W11107829 (DRIER)"
Near Victoria, TX 77905
Michael
Job Details: 05/08/2020
WASHER MAYTAG MHW5630HC0 "Disassembled the appliance and found the parts were not the right ones. Confirmed that the the dispenser is the problem, ordered right part and rescheduled the customer when the sealed system tech comes out on Wednesday 05/13/2020; ordrng 1 W11316600 (drawer)"
Near Victoria, TX 77904
Michael
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 "The appliance was shut down completely on arrival, the customer said it’s being doing it periodically and it eventually comes back on. The inverter box green light was blinking twice, couldn’t find what that meant in tech sheets. Spoke with John and said he had an inverter do that to him and that was the issue. I didn’t see an issue with the crisper drawer harness, the display is working normal allowing selections, moved it around, not shorting out. Tried calling tech line twice, got disconnected both times. Ordered both the control and inverter box, quoted customer for P&L; ordrng 1 W11087200 (invrtr-box) and 1 WPW10675033 (cntrl-elec)"
Near Ingleside, TX 78362
John L.
Job Details: 05/08/2020
DRYER ROPER RED4516FW0 "Inspected unit, found heater not coming on. After running some test, found power was not being relayed to heater. Switch in motor may be cause of issue replace to resolve. Also replace fuse and other components that relate to heating.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 W10396029 (asm mtr) and 1 W10900067 (cutoff-tml)"
Near Alexander, AR 72002
Doug M.
Job Details: 05/08/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Inspected unit for not cooling properly,found ice build up on evaporator due to unit not defrosting correctly,removed ice,replaced defrost thermostat due to reading out of range,tested unit operation checks ok ; used 1 WPW10383615 (THERMISTOR) from stock"
Near Corpus Christi, TX 78414
Adam
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Inspection of unit shows same issue as before water leaking into bottom of freezer compartment excess ice growing on back of freezer wall. Will have to call tech line when they are open to troubleshoot issue rescheduling job for May 8.; schdld next appmnt for 5/8 FRI !
Near Corpus Christi, TX 78414
Adam
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Inspection of unit shows bracket that holds railing falling of or Loose. Replace railing and screws to resolve issue.; ordrng 4 W10309090 (screw)s and 1 W10653357 (track)
Near Corpus Christi, TX 78412
John L.
Job Details: 05/08/2020
DRYER MAYTAG MEDB400VQ0 "Inspected unit found issue With blower wheel, Bro will damaged it’s not allowing for proper ventilation of unit will need to replace to resolve this issue.; rqstng P&A on 1 8318314 (cutoff-tml) and 1 8544737 (blower wheel) and 1 8557403 (thrmst-fix) and 1 8573068 (seal), states that autho needed"
Near Corpus Christi, TX 78418
Adam
Job Details: 05/08/2020
REFRIGERATOR JENN-AIR JS42PPDUDB20 Sr# 7727775239. Optics and receiver were giving me mixed signals during diagnostic according to information provided by service pointer. Call tech line to troubleshoot issue. According to tech lines information I was not receiving 120 V from icemaker meaning that optics were bad also icemaker would not harvest. Replace receiver and optics and icemaker to resolve issue. Unit is out of warranty customer was charged one 1366 for diagnostics and given a rough estimation of part cost of not including installation. Customer is also aware that there is a labor charge applied when components are installed. Customer would also like to fast track components if it all possible; ordrng 1 W10193840 (p.c. board) and 1 W10290817 (cntrl-elec) and 1 WPW10277448 (icemaker)
Near Corpus Christi, TX 78418
Adam
Job Details: 05/08/2020
FREEZER WHIRLPOOL WZF34X16DW04 Inspection of unit shows compressor turning on but will not cool also compressor itself extremely hot to the touch. Replace compressor start device capacitor and dryer to resolve issue. Job will require two counts and sealed system technician; ordrng 1 W10350564 (capacitor) and 1 W10709968 (drier-uv) and 1 W10775170 (compressor) and 1 W10798748 (start-dev) and 1 W11130830 (contrl-box)
Near Kingsville, TX 78363
Adam
Job Details: 05/08/2020
ICEMAKER KITCHEN AID KUIC18NNTS1 Sr#7727666142. In the beginning customer had stated previous tech company had already rebuilt the unit one time. In the process of installing components that I ordered previous work from tech company shows they have cut spliced wire crimped and added wires to unit multiple connections have been tied together with wire nuts or lied to dead ends. Spoke with tech line about issue tech line states guess the unit would be considered repairable but who knows What you will find once you open it. Tech line states to replace any cut wires. Ordering main harness harness to main pump and drain pump to resolve issues. I would also like to note that this job could take several return visits because of damage done by previous tech company no telling what other components have been damaged during their repairs.; ordrng 1 2310092 (harns-pump) and 1 2313705 (drain pump) and 1 W10139121 (HARNS)
Near Premont, TX 78375
Adam
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW5000DW1 "After installing components and trying to calibrate unit gear case started to leak oil. Replace gear case capacitor wash plate clutch hub belt retaining clip to resolve issue. Job will require authorization; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley), states that autho needed"
Near Corpus Christi, TX 78411
John L.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW8040DW4 "Inspected unit, unit has F8E1 long fill and F3E2 inlet fault. Ran test on valves, no water being dispensed. Tested water lines, no issue with water or pressure. Will need to replace valves to resolve this issue.; ordrng 1 W11096286 (housing)"
Near Little Rock, AR 72204
Colton B.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW5000DW1 "Issue was that washer was not spinning. Found F7E1 error in diagnostics. Found a piece of debris stuck between tubs. Removed debris, everything seems to be working well now. Collected SC and Labor."
Near Corpus Christi, TX 78405
Adam
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Again had to call Distributor to try to run down correct part information again Distributor said to call back early morning to try and get correct part numbers while he was in contact with whirlpool research. Rescheduling job for May 8; schdld next appmnt for 5/8 FRI !
Near Victoria, TX 77904
Michael
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 "The appliance was shut down completely on arrival, the customer said it’s being doing it periodically and it eventually comes back on. The inverter box green light was blinking twice, couldn’t find what that meant in tech sheets. Spoke with John and said he had an inverter do that to him and that was the issue. I didn’t see an issue with the crisper drawer harness, the display is working normal allowing selections, moved it around, not shorting out. Tried calling tech line twice, got disconnected both times. Ordered both the control and inverter box, quoted customer for P&L; ordrng 1 W11087200 (invrtr-box) and 1 WPW10675033 (cntrl-elec)"
Near Roanoke, VA 24018
Chris S.
Job Details: 05/08/2020
COOKTOP JENN-AIR JGD3430WS00 "I installed the wire harness,burner,orfice holder and igniter. While disassembling the unit 3 of the burner screws broke. We will need 3 screws and the rr orfice holder. ; ordrng 1 WP7527P00260 (ORFICE HOLDER )"
Near Radford, VA 24141
Chris S.
Job Details: 05/08/2020
WASHER WHIRLPOOL n/a F09E01 F08E03. The drain pump is still running but isn’t sounding right. We will replace the drain pump. ; ordrng 1 WPW10605427 (pump-water)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 05/08/2020
I-ENABLED DW MAYTAG MDB4949SHZ0 F6e1Found pump not running. Needs control and pump. ; ordrng 1 W11225084 (Control board) and 1 WPW10591570 (Pump)
Near Roanoke, VA 24018
Chris S.
Job Details: 05/08/2020
BELLA JENN-AIR JFFCC72EFP02 The ice box fan isn’t running when I command in diagnostic mode. ; ordrng 1 W11407678 (ICEBOX FAN)
Near Roanoke, VA 24012
Chris S.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 The unit is running but isn’t cooling. We will need to replace the compressor and evaporator. The evaporator is all aluminum construction necessitating LOKRING fittings to install. The hi pressure side is a size for which we don’t currently have fittings for. We will research and locate the correct fittings to do the repair; ordrng 1 W11107829 (DRIER) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
Near Salem, VA 24153
Uriah B.
Job Details: 05/08/2020
A-DOTT WHIRLPOOL GEW9250PW1 Checked element and found no continuity. Needs element. Cx phone should be 540-915-5702; ordrng 1 WP3387747 (Element)
Near Daleville, VA 24083
Uriah B.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW4855HW1 Tech was assigned as a helper;
Near Little Rock, AR 72211
Colton B.
Job Details: 05/08/2020
REFRIGERATOR MAYTAG MF12269DRM "Issue is no ice production. Observed ice maker motor working correctly, ice maker will not fill. Ordering new valve to resolve issue. ; ordrng 1 WPW10312696 (VALVE)"
Near Little Rock, AR 72212
Doug M.
Job Details: 05/08/2020
WASHER WHIRLPOOL MVWB835DW4 "The unit to be inspected is the washing machine,inspected unit for not spinning properly and loud noise,performed service diagnostics found f7e5 error main control determined shifter failure,also found when basket is turning making a very loud grinding noise,diagnosed to need gearcase,slider,clutch and main control; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W11170706 (cntrl-elec)"
Near Little Rock, AR 72210
Colton B.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED4815EW1 Issue is that timer is not moving while in use. Got OL reading on timer motor. Ordering new timer and rescheduling.; ordrng 1 WPW10185982 (TIMER)
Near San Antonio, TX 78240
Christian G.
Job Details: 05/05/2020
MICROWAVE OVEN SAMSUNG ME21M706BAG Issue stated by customer: unit doesn’t heat anything up. Lights turn on and turntable rotates but no heat. Customer stated the unit warranty had just ended. Informed customer there’d be a service fee and that she may want to contact Samsung before moving forward with service. Customer said she’d call and let us know if she could get it covered under warranty first.; O-emld tckt
Near San Antonio, TX 78230
Richard G.
Job Details: 05/05/2020
COOKTOP ELECTRIC WHIRLPOOL WCG55US0HS Customer complaint is that the front left burner goes out when turned over to the melt setting. Ordering orifice and burner head.; ordrng 1 W10791082 (spud-orfce) and 1 WP8286813 (burnr-head)
Near San Antonio, TX 78222
Steven G.
Job Details: 05/05/2020
RANGE WHIRLPOOL WFC150M0EB3 "Checked range found both small burners not working, rescheduled to come back with two burner switches, but I guess someone didn’t read the notes and only sent me with one, so I put it on and will have to reschedule for the other one.; ordrng 1 W11199519 (ELEMENT ) and 1 WP3149404 (switch-inf)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complained of no ice production .Using a cup when dispensing water I noticed and showed her that the water came out as a trickle. I went behind the refrigerator disconnected the hose to test water pressure noticed that the valve on the home seemed very loose. However, it appeared to provide good enough water pressure to produce Ice. I remove the filter and put the filter back in prior to doing this and tested flow which was even a lower trickle. I put the unit into Diagnostics and discovered that multiple tests were not available including the ice harvest and icemaker filter as well as the SW3 button was not working on component activation options. The physical icemaker would fill with water during jump however it could not be jumped to harvest. Unit will need a new control board to start. The customer Explains that the icemaker stopped working about two weeks ago the same time they started having an issue with the water softener. I also a
Near San Antonio, TX 78254
Richard G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Replaced icemaker. Ran unit through harvest and fill tests. Tested to complete. Unit is good to go.
Near San Antonio, TX 78240
Richard G.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Replaced icemaker. Ran unit through harvest and fill tests. Tested to complete. Unit is good to go.
Near Converse, TX 78109
S. L.
Job Details: 05/05/2020
DRYER MAYTAG MEDC465HW0 "Found heater box has burn mark on it at grill, checked exhaust temps these were in normal temperature range. Did find squeaking noise from idler pulley used repair kit replaced rollers belt and idler tested all operations normal Advised customer static is condition caused by clothes in unit rubbing against each other not by unit malfunction and to dry similar like items that will create less friction and less static. Also to try dryer static balls. Tested unit all operations normal.; used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Customer complaint was that the water and ice maker is not working and constant door alarm. Unplugged refrigerator and plugged back in and received PO for power outage During test 45 was able to get the icemaker to fill and during test 46 was not able to dispense ice. Called Tech Line spoke with JK and determined that the door was out of line. Noticed damage on the door which is likely causing problems with shutting door circuit close. Was able to make adjustments to the door in order to have it function until the door can be replaced.; ordrng 1 W10518672 (nameplate) and 1 W11245994 (REFRIGERATOR DOOR)
Near San Antonio, TX 78245
Richard G.
Job Details: 05/05/2020
RANGE WHIRLPOOL WFG525S0HS0 Customer complaint is that the front right burner sometimes doesn’t light and the oven sometimes doesn’t light. Informed customer of clogged orifices and how to clean them out. Collected service call fee with military discount.
Near San Antonio, TX 78223
Steven G.
Job Details: 05/05/2020
WASHER WHIRLPOOL WTW4816FW2 "Checked washer unit not filling with enough water per customer, ran diagnostics found no fault codes, went over use of cycles advised customer to use deep water wash cycle did a cycle and customer is happy now"
Near San Antonio, TX 78249
Christian G.
Job Details: 05/05/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Issue stated by customer: mullion bar is just barley hitting receiver block. Customer stated more often than not the mullion bar will slide past the receiver and hit the drawer or shelves(please review pics). Ordering mullion bar and block receiver to resolve issues.; ordrng 1 W11024160 (trim-brkr) and 1 W11177238 (rail-mulln)
Near San Antonio, TX 78254
Christian G.
Job Details: 05/05/2020
DRYER WHIRLPOOL WED5000DW2 Issue stated by customer: dryer making constant scratching noise. Dryer wheels and pulley were replaced from t.s. Repair kit. Unit stopped making noises. Unit tests good.; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78254
Christian G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Issue stated by customer: refrigerator not powering on at all. Previously replaced control, finished job today replacing units power/wiring. Unit powered up with proper voltage, amps and htz. Unit cooled to 70 degrees in garage by the time I left. Unit tests good at this time. Informed customer may take up to 2 hours to reach proper temps."
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Complaint is freezer door switch not working. Found door switch is broken and will need to be replaced. Will replace shelf that was cracked by switch. ; ordrng 1 W11212391 (bin-freezr) and 1 WP2321285 (switch)
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Complaint is fresh food not cooling and frost in freezer. Found door gasket not making good seal on bottom of fresh food door. Heated and reshaped gasket. Good seal. No further issues. Unit is working properly. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 05/05/2020
WASHER MAYTAG MVWC565FW1 Replaced water level switch. Tested to complete. Unit is operating as designed.
Near San Antonio, TX 78253
Justin
Job Details: 05/05/2020
RANGE WHIRLPOOL WFC150M0EW3 "Replaced back right infinite switch, tested to complete."
Near San Antonio, TX 78254
Justin
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Replaced control board, unit is completely thawed out."
Near San Antonio, TX 78254
Justin
Job Details: 05/05/2020
DRYER AMANA NED4655EW1 "Missing test kit for unit. Found one in truck stock. Using for this call. Passed vent test, calling techline to assist. Found bad exhaust thermostat fix. Will need to order thermostat. Will have heater in truck stock if needed. Unit is cycling erratically, got over 200 at one point. ; ordrng 1 WP3387134 (thrmst-fix), used 1 8522199 (TEST KIT ) from stock"
Near San Antonio, TX 78254
Justin
Job Details: 05/05/2020
RANGE WHIRLPOOL WFE550S0HV1 Need to order infinite switch and burner for front right element. Unit getting too hot on lower settings. ; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)
Near San Antonio, TX 78249
Christian G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Previously installed door. Applied whirlpool badge. Unit good. Customer states unit has been running well.
Near San Antonio, TX 78254
Justin
Job Details: 05/05/2020
DRYER MAYTAG MED5500FW1 After the load had finished the steam valve was still letting the water come through and fill the tube. Need to replace valve for steam section. ; ordrng 1 W11179718 (valve)
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Replaced Control Box.
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/05/2020
RANGE WHIRLPOOL WCG97US0HS00 Installed new cap and burner head. No further issues. Job complete.
Near San Antonio, TX 78248
Shawn W.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Found temperatures normal in both the fresh food and refrigerator section. Normal ice production and normal water dispensing. Customer had complained of moisture on the outside of the Ice bin door and a little ice on the bottom front of the actual bin.. Called Rick at Techline. We checked to confirm that the diode was fully functional. Otherwise we would have a problem with the dispensing water and ice. Test of Mullion passed SR#7727743894. The valve was working fine it was dispensing water and ice. Both lines operational. Escutcheon operating as designed. In the owners manual it references in trouble shooting the following: There is interior moisture buildupNOTE: Some moisture buildup is normal. I explained to the customer to place often used items on the right side. I was in the process of providing other tips but the conversation kept going back to the machine. Customer asked me if pictures were taken. I told her yes and explained about the mode
Near Boerne, TX 78006
Douglas H.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRFF305EBS00 "Unit making knocking noise, grinding noise and freezer door not sealing properly. Found freezer door not aligned properly. Aligned door to resolve that issue. Found knocking noise to be caused by ice maker. Found grinding noise coming from damper. Ordering damper and ice maker to resolve the issues. This is the 3rd time I’ve observed that the damper to be an issue. This is an on going issue from prior to warranty expiration, should be covered. ; ordrng 1 W10884390 (ICEMAKER ) and 1 WPW10594329 (DAMPER)"
Near San Antonio, TX 78223
Steven G.
Job Details: 05/05/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Checked oven found unit dead went and reset breaker, turned on both ovens found power at wall outlet getting 240 volts at red and black and 120 to top ground and only 10 and 11 at bottom ground advised customer to have wiring checked, both ovens got to 350 and cycled and did not kick breaker"
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/05/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Complaint is unit was stuck dry. Tested unit. Element is at 12 ohms. Wiring to element is good. Issues caused by control. Will need to order and replace. Advised maintenance supervisor of repairs needed. ; ordrng 1 W11087226 (control elec)
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/05/2020
DISHWASHER WHIRLPOOL WDF550SAFS Complaint is unit will not wash. Tested unit. Good water to tub. Good drain. Water pump not running. Good power to pump. Will need to replace water pump. Advised maintenance supervisor of repairs needed. ; ordrng 1 WPW10567645 (motor-pump)
Near Selma, TX 78154
S. L.
Job Details: 05/05/2020
MW-HOOD COMBO AMANA AMV2307PFB2 Called CxC for entitlement spoke to Dustin SR number 7727725556 he said goods issue date 4/11/19 puts unit under warranty found failed magnetron possibly diode and burn marks on transformer also ordering new capacitor and thermostat. Magnetron factory order call when part comes in.; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE)
Near Kerrville, TX 78028
Douglas H.
Job Details: 05/05/2020
WASHER MAYTAG MVWC465HW2 Customer stated unit takes too long. Found unit in proper working order. Educated customer on how unit functions. No further issues at this point. Customer declined email.
Near San Antonio, TX 78230
Steven G.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator found freezer iced up, cleared ice ran diagnostics heaters working properly, advised tech line advised to replace defrost fan kit ordered; ordrng 1 W11039078 (FAN AND THERMISTOR KIT)"
Near San Antonio, TX 78233
S. L.
Job Details: 05/05/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Used dolly removed unit replaced Ui reinstalled unit synced WiFi tested all operations normal.
Near San Antonio, TX 78202
Steven G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Checked refrigerator found both gaskets sealing properly, cleaned gaskets and added Vaseline to gaskets and checked level of refrigerator ok, customer showed pictures and frost was caused from door not closing,until is closing and cooling properly"
Near Boerne, TX 78006
Douglas H.
Job Details: 05/05/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 Middle burner cap missing. Ordering burner cap kit to resolve the issue. ; ordrng 1 W10819916 (BURNER CAP KIT)
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Checked temperatures in fresh food sections as well as freezer and they are within normal ranges 40, 38, 0 F. Found that the house has hard water coming in and the water filter has not been changed in 3 years. I explained to the customer that this was a must have and explained to them that they will need to buy an official Whirlpool Water Filter and that knock offs will cause problems. Found two pieces of large paper clip at bottom of freezer below the bin that was blocking proper closing of the door. (Picture included). Had to updated Serial Number on unit, it was off by one digit. Was K70918583. Actual is W70819583. Ice bin is full and will operate optimally once water filter is replaced. Freezer door is now closing as designed."
Near Schertz, TX 78154
S. L.
Job Details: 05/05/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found F2 E2 error code reset unit same issue checked wires this was good ordered new control and UI rescheduling Thursday.; ordrng 1 W11028004 (wire) and 1 W11305308 (CONTROL ) and 1 W11368911 (UI)
Near San Antonio, TX 78225
Steven G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Checked refrigerator found refrigerator evaporator had a leak, replaced evaporator, dye drier vacuumed and charged unit everything is working normal again ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Tested unit. Found water lines to filter are damaged. Ordering new lines. ; ordrng 1 W10900447 (tube-water) and 1 W10900449 (tube-water)
Near San Antonio, TX 78216
Jesus C.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Complaint is fresh food not cooling. Freezer is good. Found open evap thermistor. Will need to replace harness. Compressor is running. Good frost pattern on evap. Ordering new harness. Collected service fee. Will collect payment for parts and labor on next visit. ; ordrng 1 W11087438 (motor-evap)
Near Center Point, TX 78010
Douglas H.
Job Details: 05/05/2020
RANGE KITCHENAID KDRS467VSS05 Customer stated unit wouldn’t go over 176 degrees. Found issue that unit was set to Celsius not Fahrenheit. Set unit to Fahrenheit for customer. Ensured unit heating properly. Unit functioning as designed. Also noticed door gasket slipped out on lower left hand corner. Resecured the gasket. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78209
Steven G.
Job Details: 05/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Checked dishwasher found bad water valve, replaced water valve found fitting leaking ordered; ordrng 1 W10685193 (fitting), used 1 wpw10327249 (VALVE INLET) from stock"
Near San Antonio, TX 78212
Jesus C.
Job Details: 05/05/2020
RANGE AMANA AGR5330BAB3 Customer complaint is front left burner not igniting and long cook times. Oven temperature off by 20 degrees. Calibrated oven. Now heating properly. Front left burner has weak spark. Ordering new igniter and spark module. ; ordrng 1 6610341 (spark module) and 1 WPW10209656 (igntr-surf) and 1 WPW10209657 (igntr-surf)
Near Selma, TX 78154
S. L.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced harness in evaporator replaced UI and control tested all operations normal advised of survey.
Near San Antonio, TX 78244
Steven G.
Job Details: 05/05/2020
WASHER AMANA NTW4600VQ1 "After checking washer again found all components working except water valve kept filling after agitation started, washer will need a new valve set up for tomorrow and will be picking up part at APD;"
Near San Antonio, TX 78240
Steven G.
Job Details: 05/05/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Checked refrigerator found bad meat pan crisper, replaced crisper checked ok."
Near San Antonio, TX 78254
Justin
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Unit stoped freezer last Wednesday than started back up again a couple of days ago. Unit is freezer now, so issue more than likely control board and UI. Customer requesting afternoon appointment. ; ordrng 1 W11172798 (cntrl-elec) and 1 W11340158 (Ui)"
Near San Antonio, TX 78201
Jesus C.
Job Details: 05/05/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Frost buildup on icemaker in fresh food section. Called Samsung tech support. Will need to order repair kit to fix issue. ; ordrng 1 DA82-02675A
Near San Antonio, TX 78245
Richard G.
Job Details: 05/05/2020
RANGE WHIRLPOOL WOS72EC0HS01 Customer complaint is that the screen has lines and they cannot use unit. Verified issue. Ordering control and control panel.; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (CONTROL PANEL)
Near Boerne, TX 78006
Douglas H.
Job Details: 05/05/2020
WASHER MAYTAG MVWB865GC0 Unit makes high pitch squealing during last few minutes of the cycle. Finding issue to be clutch and slider assembly not engaging properly. Ordering both to resolve the issue. ; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH)
Near Boerne, TX 78006
Douglas H.
Job Details: 05/05/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS03 ESTIMATE ONLY!! Unit would show feature not available attempted factory reset. Factory reset didn’t work. Quoted 831.47 for P&L. Customer then asked why the unit didn’t turn off when all breakers in the home were flipped. I advised the breaker for the unit would be outside the home. We power reset the unit at the breaker. Unit began functioning properly after power reset. Told customer I would write up as estimate Incase it happens again. ; rqstng P&A on 1 W10838959 (CONTROL) and 1 WPW10532438 (UI CONTROL)
Near , TX 78109
S. L.
Job Details: 05/05/2020
RANGE WHIRLPOOL WFG525S0HS1 Unit needs complete new door spoke to AE this onestop and Whirlpool bills builder ordered all parts for door call when they come in no ETA on glass. Builder upset that parts are not here today advised customer that they have to be ordered in.; ordrng 1 W10761014 (trim-door RIGHT) and 1 W10761018 (trim-door LEFT) and 4 W10831019 (screw)s and 1 W11159620 (GLASS) and 1 W11178521 (NAMEPLATE) and 1 W11219379 (GLASS DOOR) and 2 W11379944 (BRACKET)s and 1 W11398742 (HANDLE) and 8 WP355214 (screw)s and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer) and 4 WPW10031790 (screw)s and 4 WPW10200660 (screw)s and 4 WPW10278991 (insulation)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10310922 (trim-vent) and 1 WPW10316950 (frame-wndw)
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/05/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC7AS04 Unit receiving 240 VAC at receptacle. Found that the thermal fuse had an open line. Replaced thermal fuse. Set clock.Checked operations on bake and broil element. Unit functioning as designed.
Near San Antonio, TX 78245
Christian G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Issue stated: WILL NOT COOL. NO PHYSICAL DAMAGE. Replaced condenser motor as it was not running previously. Other tech replaced control, start device and capacitor. I’ve replaced power wiring harness and freezer harness. Still no cool. voltage tested good, getting correct htz. 0 amp draw and 0 watts being pulled. Ordering compressor.; rqstng P&A on 1 W10507884 (compressor), states that autho needed"
Near San Antonio, TX 78249
Christian G.
Job Details: 05/05/2020
WASHER WHIRLPOOL CET9100GQ0 "Issue stated: unit displaying F74 error code and won’t run. Confirmed after arrival. Put unit into diagnostics, error code is a COM. lost to U.I. Error. Reset code and ran unit into tests cycles. Unit currently operating as intended. If issue persists, will need to order UI Control."
Near San Antonio, TX 78256
Douglas H.
Job Details: 05/05/2020
WASHER WHIRLPOOL WFW75HEFW0 Customer stated unit out of balance and makes a squeaking noise. Found cause to pedestal slightly unlevel. Leveled unit to resolve the issues. No further issues at this point. Collected Sc.
Near Boerne, TX 78006
Douglas H.
Job Details: 05/05/2020
RANGE WHIRLPOOL WFG515S0ES1 Customer stated oven would just click when starting oven on bake or broil. Found unit in proper working order. Likely bake and broil lines vapo locked. No further issues at this point. Unit is under warranty. See quick pics. Yes to survey and leave behind.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 05/05/2020
WASHER WHIRLPOOL WTW4855HW1 Found F8 E1 error tested valves bad inlet valve. Replaced with truck stock recalibrated and tested all operations normal normal advised of survey; used 1 W11210459 (VALVE) from stock
Near Victoria, TX 77904
John L.
Job Details: 05/05/2020
WASHER MAYTAG MVWB855DC3 "Installed both components, unit turns on but will not allow selections. New Control board that was received seems to be defective causing issue with non-selection will have to order board and replace to resolve. Tried old board, but it does not power on.; ordrng 1 W11105151 (cntrl-elec)"
Near Port Aransas, TX 78373
Adam
Job Details: 05/05/2020
ICEMAKER KITCHENAID KUIX505ESS2 Inspection of unit does not show any error codes. But manually cycling through functions shows water valve chopped off to slow trickle and drain pump has audible screeching noise as well as Greg cutter has visibly broken wire. Replace these three components to resolve issue; ordrng 1 W10489125 (pump) and 1 W10783275 (grid-cuttr) and 1 W10870921 (valve)
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/05/2020
WASHER WHIRLPOOL n/a Contacted maintenance supervisor Joseph to authorize service on washer. Tested washer. F3E1. F8E1. Pressure switch is good. Good water from hot valves. Weak water flow from cold valve. Found water from supply line has weak pressure. No issues with washer. Issue caused by low water from the wall. Advised maintenance supervisor of issue. Job complete.
Near Corpus Christi, TX 78412
Adam
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Sr# 7727743181. Customer complaints same as before icemaker not producing ice/harvest. Tech line suggests raising freezer door to better strike rocker switch or inspect door for sway or depression in liner where door would normally strike rocker switch. Adjusted door as tech line suggests but re-ordering freezer door water valve and icemaker to resolve this issue. Job will require authorization; rqstng P&A on 1 12466105 (switch,rocker arm) and 1 W10420083 (valve) and 1 W10443320 (gasket-fip) and 1 W10793298 (icemaker) and 1 W10890615 (dor-fip)"
Near Portland, TX 78374
John L.
Job Details: 05/05/2020
WASHER WHIRLPOOL MVWC465HW2 "Installed componentRecalibrated unit, and ran a test using normal cycle to check progression of cycle. Unit ran as designed, made it past wash without issue."
Near Victoria, TX 77904
John L.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Installed components, issue resolved."
Near Victoria, TX 77901
John L.
Job Details: 05/05/2020
WASHER MAYTAG MVWC465HW2 "Installed pump, recalibrated unit and issue has been resolved."
Near Corpus Christi, TX 78408
Adam
Job Details: 05/05/2020
WASHER MAYTAG MVWC565FW2 Inspection of unit shows low volume of water input. Replaced water valve to resolve issue.
Near Corpus Christi, TX 78414
Adam
Job Details: 05/05/2020
MICROWAVE JENN-AIR JMC2430DS00 Inspection of unit shows no display but cavity light does have power and is lit. Switching breakers on and off as resolved issue but no error codes were found. Issue resolved
Near Wytheville, VA 24382
Uriah B.
Job Details: 05/05/2020
WASHER WHIRLPOOL WTW5105HW0 Cx instruct on how to turn on fabric softener. Showed how settings work and how the water button functions.