Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRV996FDEE00 "Issue was hat the defrost heater was not getting proper voltage. Control now sending 120v to heater, but never seemed like heater came on. Talked to AE who said I could order a new evaporator motor with harness as I believe a thermal fuse is bad in the heater circuit. Scheduling for next Wednesday. ; ordrng 1 W11109595 (motor-evap)"
Near San Antonio, TX 78251
Richard G.
Job Details: 11/24/2020
WASHER MAYTAG MVWC400XW "Customer complaint is that they smelled a burning smell coming from the liquid chlorine bleach dispenser area. Checked bottom of unit and found no evidence of anything that had burned. Entered diagnostics and found error codes F7E6 motor fault. Ran unit through automatic test. All steps passed, but spin was slow. Unit is safe to operate, but will need motor replaced. Customer will look into replacing the unit. Called Whirlpool safety to document. Spoke with Janette."
Near , TX 78015
Douglas H.
Job Details: 11/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 Unit console not functioning properly. Saw the unit light button not turning lights on. Ordering console to resolve all issues customer stated with unit. Part on b/o; ordrng 1 W11297709 (CONSOLE)
Near Boerne, TX 78015
Douglas H.
Job Details: 11/24/2020
REFRIGERATOR SAMSUNG RF23HCEDTSR/AA Last trip found faulty ice maker fan. Had to replace auger assembly to resolve the issue. Unit testing good now. No further issues at this point. Collected part cost. Per AE no Sc or labor on this job.
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/24/2020
OVEN ELECTRIC (S KITCHENAID KEBS209BSS01 Unit had no power and lower door locked after self clean. Found safety thermal fuse blown. Replaced thermal fuse to resolve the issue. Unit testing good now. No further issues at this point. ; ordrng 1 W10545291 (FUSE)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit leaking from ice maker, not making ice, also found what appeared to be a clogged drain line in rc compartment, also found that the ice/water dispenser will dispense with the door open. When checking drain line did find that the drain exstinon clear but when trying to clear internal drain line couldn’t clear it, appears as the drain line is collapsed. Calling techline due to reoccurring issues. Spoke with Bryan, explained the situation. He stated drain issue trumps. Had me run test 16 to check door switch status. Stated unit is un repairable oow suggested to have the customer contact the extended warranty company about it with SR 7729336474No further issues at this point."
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Customer stated unit not making ice. Found e2 error motor lost home position attempted to force harvest and could not get ice maker to function. Quoted 424.78 for all costs (Sc, P&L plus). Customer declined repair at this point due to cost of repair. Advised customer that Sc warranty for 90 days if they change their mind. Collected Sc. No further issues at this point."
Near Boerne, TX 78006
Colton B.
Job Details: 11/24/2020
RANGE KITCHENAID KDRS483VSS04 "Ordered wrong part. Re ordering the correct part and scheduling for next Wednesday. No record of Whirlpool covering repair, quoting customer for all costs. Ordering and returning.; ordrng 1 WP9761958 (block-term)"
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/24/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 Checked refrigerator found no water coming into ice maker checked water dispenser but no water there either found water inlet hose pinched undid kink refrigerator getting water now and working as designed good harvest good water flow. Job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS950SIAM00 Issue is a no cool refrigerator. Customer just moved unit to garage. Finding issue to be a loose connection on the start device connector. Pushed connector in all the way and compressor came right on. Told customer to check cooling in 24 hours and let us know if it’s not better.
Near San Antonio, TX 78230
Jim G.
Job Details: 11/24/2020
RANGE JENN-AIR JGRP536WP02 Verified ignition issues. Unit will continue to click (spark) while a single burner is engaged. Ordering spark module. ; ordrng 1 WPW10475147 (module-spk)
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/24/2020
RANGE WHIRLPOOL WFC150M0JB0 Swapped out wiring harness with new parts to resolve heating issue. Unit tested good with no further issues at this time.
Near Helotes, TX 78023
Douglas H.
Job Details: 11/24/2020
RANGE KITCHEN AID KOSE500ESS02 "Oven turned off again after service yesterday. Per a conversation with techline, pulled unit checked plug on unit side for loose connections, none found. Checked outlet as well appears to be either a loose connection or bad outlet on home side. Recommended to contact an electrician to resolve that issue. No further issues at this point."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2020
REFRIGERATOR KENMORE n/a Issue was no ice production. Finding issue to be a faulty valve. Customer also would like us to replace the filter. Unit also not dispensing. Quoted customer 243.45 + tax.; ordrng 1 6600JB3001C (SWITCHES ) and 1 ADQ73613408 (FILTER) and 1 MJX62831301 (VALVE)
Near San Antonio, TX 78248
Jim G.
Job Details: 11/24/2020
OVEN ELECTRIC (D JENN-AIR JJW2827DS03 Replaced console. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 11/24/2020
DISHWASHER JENN-AIR JDTSS244GS0 Verified a clog in the existing drain tube. Cleared drain. Used wire tie to correct angle of drain to prevent further clogs. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/24/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS00 "Our customer is experiencing problems with the unit not turning off as well as the light intermittently not working. There were no error codes. When running component activation for bake, the unit exited diagnostics in about 1 minute. This unit will need a new control board as well as a new console. Extra part needed ordered. ; ordrng 1 W11261167 (cntrl-elec)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2020
REFRIGERATOR KITCHEN AID KRFC302ESS Customer stated that ice maker was now working. Will call back if it stops again.
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Customer stated the issue is the unit is freezing in the bottom of the freezer. Found frost on evaporator cover. Unit needs a new evaporator wiring harness for temperature sensors. Part quoted 170.91 and 97.45 for labor. Customer declines payment for service call.; rqstng P&A on 1 WPW10514110 (motor evaporator)
Near Converse, TX 78109
S. L.
Job Details: 11/24/2020
WASHER WHIRLPOOL WTW8800YC1 Sr Tabitha she said unit was purchased in July 2020 just need closing docs 7729247094 spoke to AE said she has closing docs and unit is under warranty. Complaint is customer getting UL code for unbalanced load went over soap usage and loading procedures. Tested all valves and pumps working put unit in high speed spin checked level found vibration when unit in spin unit is level checked found unbalanced drive shaft. Cant remove washplate due to corrosion ordered new tub with drive shaft and bearing as well basket . Need new wash plate since will need hammer to break wash plate out to access shaft.; ordrng 1 W10381077 (tub-outer) and 1 W10549509 (basket) and 1 WPW10380698 (washplate)
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/24/2020
WASHER MAYTAG MVWX655DW1 "The unit has a clacking sound during spin on occasion. From our customers video it sounds like something down in the agitator. I tried to get the agitator out but it was stuck. Ran diagnostics and received no error codes. Ran automatic test mode and all loads functioned as designed. I Manual test mode I was able to replicate the sound after filling up the tub with hot water to both help loosen up the sediment in the agitator as well as check the agitate with more water the. Automatic test mode. When draining the sound surfaced. I removed the drain pump to clear the water with my wet vacuum and clean the lines. I. He led the drain pump and it is producing 20 ohms of resistance. This is within specifications and it is functioning g as designed. After reassembly I filled the unit up with hot water, ran both the heavy and gentle agitation and drained the unit. The sound went away. To be sure I used the biking water technique to try and get the impeller off. Once
Near San Antonio, TX 78245
Justin
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE505W0JZ0 Terminal block is damaged and so is main wire harness. Need control and wire harness. Main harness is PSP item. ; ordrng 1 W11416047 (MAIN HARNESS )
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Replaced freezer door on refrigerator after replacement good seal, no issues with refrigerator. Refrigerator working as designed.job complete."
Near San Antonio, TX 78245
Justin
Job Details: 11/24/2020
MW-HOOD COMBO AMANA AMV2307PFS4 "Has damage on frame, base and wraper cab for unit. Both are psp items. Back frame has damage and is not replaceable. ; ordrng 1 W10245196 (base) and 1 W11207441 (wraper-cab)"
Near San Antonio, TX 78260
Jim G.
Job Details: 11/24/2020
DRYER MAYTAG MED6230HW0 Used wire tie to secure harness. Verified that the control needed a reset. Issue resolved. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/24/2020
WASHER MAYTAG MVWB835DW2 Customer stated that the lid needs to be replaced. The lid is damaged on the left rear hinge. Collected service hall. ; ordrng 1 W11259006 (lid)
Near San Antonio, TX 78251
Justin
Job Details: 11/24/2020
WASHER MAYTAG MVWC565FW2 "Drain pump was not causing the issue, harness going to drain pump was damaged and not connected causing the short, was able to cut and splice cables to get unit running. Harness is psp item, customer might have better chance at getting part before us. ; ordrng 1 W11255099 (LOWER WIRE HARNESS )"
Near San Antonio, TX 78229
Tommy B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Customer stated no service needed for fridge. Icemaker began producing again.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/24/2020
REFRIGERATOR JENN-AIR JS42SSDUDE00 Replaced final module. Issue resolved.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/24/2020
REFRIGERATOR JENNAIR JFX2897DRP02 "Replaced damper, defrosted frozen up drain pan. Checked drain and tested damper. Unit is now operating as designed."
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer will also need new evaporator fan motor and wiring harness to resolve issue. Ice damage. ; ordrng 1 W11033168 (harns-wire)
Near Selma, TX 78154
S. L.
Job Details: 11/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOC54ECOHS03 Part was not in bin or pick list spoke to DB she said will be able to schedule Monday appointment set for Monday.; schdld next appmnt for 11/23 MON !
Near Kerrville, TX 78028
Colton B.
Job Details: 11/24/2020
OVEN ELECTRIC (S FRGIDAIRE n/a Issue was that unit kept flipping breaker. Finding issue to be a wire for the broil element had come on and grounded out on the chassis. Reconnected wire. Unit tested good.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Replaced freezer door on refrigerator after replacement good seal, no issues with refrigerator. Refrigerator working as designed.job complete."
Near San Antonio, TX 78245
Justin
Job Details: 11/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 Replaced console and control for unit. Found bake element damaged not heating correctly. Will need bake element. ; ordrng 1 W11292248 (BAKE ELEMENT)
Near San Antonio, TX 78253
Justin
Job Details: 11/24/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 Replaced bad bulb and control board.
Near Ingram, TX 78025
Colton B.
Job Details: 11/24/2020
WASHER ROPER RTW4516FW2 "Issue is that unit will not complete cycle. Customer was washer sitting outside with no drain hose installed. Informed customer that with no drain hose installed the unit will not retain water. Customer will find a way to install the drain hose. No error codes, all components are working at this time."
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Checked refrigerator found control board giving out improper reading ordering control board to resolve issue, also ordering freezer evap motor just in case. Collected service call fee.; ordrng 1 W10811365 (cntrl-elec) and 1 W11039078 (motor-evap)"
Near San Antonio, TX 78216
Tommy B.
Job Details: 11/24/2020
DRYER MAYTAG MED5630HW1 "Previous visit found faulty console, this visit swapped out with new user interface to resolve issue and unit tested good with no further issues at this time."
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/24/2020
WASHER MAYTAG MVW7232HW0 "Unit going off balance. Found errors for overload, off balance and for locked rotor. During a manual testing mode did high speed spin, once got up to high speed tub definitely off balance. Found cause to be gear case and slider. Ordering both to resolve the issue. Both parts on b/o; ordrng 1 W10734521 (SLIDER) and 1 W11423759 (GEARCASE )"
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Replaced freezer door on refrigerator after replacement good seal, no issues with refrigerator. Refrigerator working as designed.job complete."
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/24/2020
DRYER SAMSUNG DV42H5200EP/A3 "This unit will need the roller wheels, a new belt and a new motor pulley. Priority Service Call (PSC) Fee. Our customer paid our PSC . Remaining balance upon completion of repair. Our customer will probably not move forward with this repair because it is cost prohibitive. I will be leaving it open because our customer would like to see if their Home warranty company will cover the repair.; ordrng 1 DC97-16782A (ASSY PLASTIC SUPPORTOR;27-DRYER) and 1 DC97-16782A (ASSY PLASTIC SUPPORTOR;27-DRYER) and 1 6602-001655 (BELT-TIMING GEAR;6602-001655,RUBBER,W8,R) and 1 DC93-00634A (ASSY MOTOR PARTS;27' DRYER) and 1 DC97-16782A (ASSY PLASTIC SUPPORTOR;27-DRYER) and 1 DC97-16782A (ASSY PLASTIC SUPPORTOR;27-DRYER)"
Near San Antonio, TX 78259
Jim G.
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Reschedule as customer was not present. ; schdld next appmnt for 11/25 WED !
Near San Antonio, TX 78249
Colton B.
Job Details: 11/24/2020
DISHWASHER KITCHEN AID KDFE104DSS2 "Issue is no operation on wash motor. Replaced control, still no operation. Control is covered under 5 year warranty. Ordering new wash motor and returning. Part is on back order. ; saved tckt"
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 11/24/2020
WASHER MAYTAG MVWB765FW3 Replaced door on washer after replacement good lock no issues. Washer is working as designed. Job complete.
Near San Antonio, TX 78260
Tommy B.
Job Details: 11/24/2020
MW-HOOD COMBO MAYTAG MMV1175JZ0 "When replacing the wire harness, the lower interlock is damaged. Will need new interlock to complete repair.; ordrng 1 W11182141 (interlock)"
Near San Antonio, TX 78259
Jim G.
Job Details: 11/24/2020
COOKTOP ELECTRIC KITCHEN AID KECD807XSS00 Replaced damaged cooktop and replaced faulty switch.
Near San Antonio, TX 78217
Douglas H.
Job Details: 11/24/2020
FREEZER WHIRLPOOL WZF79R20DW03 Unit flashing over temp checked unit to find issue is a thermistor issue. Ordering thermistor to resolve the issue. Part on b/o; ordrng 1 WPW10383615 (THERMISTOR)
Near San Antonio, TX 78259
Jim G.
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 Replaced freezer door. Issue resolved.
Near San Antonio, TX 78218
S. L.
Job Details: 11/24/2020
RANGE WHIRLPOOL WFC150M0EB4 Found Lf and RF switches burnt checked voltage checked wires needs both infinite switches. Rescheduling for Tuesday.; ordrng 2 WP3148953 (switch-inf)s
Near Adkins, TX 78101
S. L.
Job Details: 11/24/2020
WASHER LG WT7300CW Found unresponsive start button removed PCB found start sensor broken on PCB needs new PCB. paid today service fee good for 90:days.; rqstng P&A on 1 EBR86498801 (PCB)
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 11/24/2020
RANGE WHIRLPOOL WFE320M0ES2 Checked range found no issues with range no error codes found in diagnostics unit is working as designed. Job complete.
Near La Vernia, TX 78121
S. L.
Job Details: 11/24/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 Tested temperature found temperature good. Tested ice maker ice maker not cycled thermistor on harness bad order new harness icemaker amd plastic squares.; ordrng 1 W10884720 (harns-wire) and 2 WP2177331 (plastic-sq)s
Near San Antonio, TX 78233
S. L.
Job Details: 11/24/2020
DRYER MAYTAG MED7230HC0 Installed new UI reset power to bypass factory wifi ran unit found cycles not starting. Checked in diagnostics found model and serial numbers not uploaded to UI. Reset to factory reset power found issue still present call tech line spoke to Leon He transferred to Dave sr 7729335907 with IT. Ran checks diagnostics he advised me to out old HMI board back in. Unit unrepairable per Dave customer will get call from customer service. Job complete.
Near La Vernia, TX 78121
S. L.
Job Details: 11/24/2020
DRYER SAMSUNG DV42H5200EF/A3 "Found idler pulley squeaking,rear left roller damaged amd needs new belt. Rescheduling Monday 11/30; ordrng 1 DC93-00634A (IDLER ASSY) and 1 DC97-16782A (ROLLER) and 1 6602-001655 (BELT)"
Near Selma, TX 78154
S. L.
Job Details: 11/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOC54ECOHS03 Part was not in bin or pick list spoke to DB she said will be able to schedule Monday appointment set for Monday.; schdld next appmnt for 11/23 MON !
Near San Antonio, TX 78212
S. L.
Job Details: 11/24/2020
RANGE WHIRLPOOL WEE510S0FS2 "Replaced warming drawer panel,tested all operations normal."
Near San Antonio, TX 78217
Douglas H.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL JS48PPDBDA "Compressor control shipped to customer directly. Replaced compressor control, power supply and electronic control to resolve the issue. Unit kicked on and began cooling immediately upon testing. No further issues at this point. Electronic control and power supply under 1yr warranty, compressor board shipped directly to customer so didn’t collect for that part per AE."
Near Selma, TX 78154
S. L.
Job Details: 11/24/2020
OVEN ELECTRIC (D WHIRLPOOL WOC54ECOHS03 Removed UI installed new UI then installed WiFi customer said wife has app on her phone and will install app. Tested unit all operations normal.
Near San Antonio, TX 78240
Tommy B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Customer declined service.
Near San Antonio, TX 78248
Shawn W.
Job Details: 11/24/2020
OVEN ELECTRIC [S GE JTP15B0W2BB Replaced the bake element and tested unit. It is now operating as designed. They had a second appliance refrigerator. Our customer paid the second appliance service fee. I collected it on this ticket and will deduct it on the new job ticket.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/24/2020
REFRIGERATOR KITCHEN AID KRSC503EBS01 Replaced thermistors and evap motor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/24/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Replaced drain pump. Tested unit. Water is draining as designed. Unit is fully operational.
Near San Antonio, TX 78209
Jim G.
Job Details: 11/24/2020
REFRIGERATOR KITCHEN AID KRFC704FSS00 Verified icemaker is not extruding the ice properly resulting in a build up of ice ; ordrng 1 W10908391 (icemaker) and 1 W11199487 (GREY HINGE COVER)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS5 Found dishes were in unit and cycle completed on arrival found metalware was dry plastics not. Ran diagnostics no errors heater came on. Customer is using rinse aid. Advised customer of lower wattage element will not dry plastics and to crack door upon completion of cycle to assist in drying unit operating as designed.
Near Helotes, TX 78023
Tommy B.
Job Details: 11/24/2020
DISHWASHER JENN-AIR JDTSS246GP0 This visit found heater to be functional. Missed diagnosis by previous technician. Discussed use and care with customer and reviewed ways to maximize performance of the dishwasher. No further issues at this time
Near Boerne, TX 78015
Colton B.
Job Details: 11/24/2020
RANGE WHIRLPOOL WFG505M0BS3 Issue was that the door would leak warm air. Replaced front door panel to resolve issue. Unit tested good.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 11/24/2020
OVEN ELECTRIC (D KITCHEN AID KODE507ESS04 Replaced oven rack due to rack sliding out on its own after replacement no issue. Job complete.
Near San Antonio, TX 78227
Richard G.
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Thawed out unit. Replaced evap motor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78232
Tommy B.
Job Details: 11/24/2020
RANGE KITCHENAID KSEG700ESS0 Swapped out control to resolve issues and unit is fully functional at this time with no further issues present.
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Wrong part put on during previous repair. Ordering proper door and UI. ; ordrng 1 LW11026355 (DOOR) and 1 W11214887 (cntrl-elec)
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Swapped out evaporator fan motor and drain pan to resolve cooling issues. Unit tested good at this time.
Near San Antonio, TX 78222
S. L.
Job Details: 11/24/2020
WASHER WHIRLPOOL WFW5620HW0 Found bellow torn tested unit no errors heating element spin drain and valves working needs new bellow. service fee paid, remaining balance when part comes in. Spoke to parts house ETa; ordrng 1 W11314648 (BELLOW)
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 11/24/2020
REFRIGERATOR JENNAIR JFL2089HES Replaced gasket and ice maker on refrigerator good seal good harvest refrigerator is working as designed no issues. Job complete.collected remaining balance.
Near Elmendorf, TX 78112
S. L.
Job Details: 11/24/2020
DISHWASHER MAYTAG MDB9959SKZ0 Followed steps found chopper blade broken on pump added photos ordered new pump call when part comes in..; ordrng 1 W11497943 (DRAIN PUMP)
Near San Antonio, TX 78227
Richard G.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Replaced main harness and water tubing. Tested to complete. Unit is good to go.
Near San Antonio, TX 78252
Richard G.
Job Details: 11/24/2020
WASHER AMANA NTW4516FW3 "Customer complaint is that the unit is not spinning or draining. Entered diagnostics and found error codes F2E1 stuck key, F7E1 basket speed fault, F0E2 over suds condition. Ran unit through automatic test. Verified issue is with motor and gearcase. Will need to order gearcase, motor, actuator, and capacitor.; ordrng 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11428524 (CAPACITOR ) and 1 W11454741 (GEARCASE )"
Near Floresville, TX 78114
S. L.
Job Details: 11/24/2020
VENTHOODS UNKNOWN WVU17UC0JB0 Found grease filter improperly installed by installers. Found broken fan blade causing loud noise at high rpm corrected install on filters ordered new fan motor with blade rescheduling Monday 11/30.; ordrng 1 WPW10395033 (motor-fan)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/24/2020
RANGE KITCHEN AID KSGB900ESS1 Checked range found error code f6e1 over temp found bad control board ordering control board to resolve issue. Collected service call fee.; rqstng P&A on 1 W10729897 (fuse-thrml) and 1 W11100100 (cntrl-elec)
Near Floresville, TX 78114
S. L.
Job Details: 11/24/2020
WASHER MAYTAG MHW5630HW1 "Tested unit found siphon on dispenser drawer had residue in it used pipe cleaned cleaned out all syphons retested unit no issues educated customer on cleaning dispenser unit operating as,designed."
Near Floresville, TX 78114
S. L.
Job Details: 11/24/2020
WASHER WHIRLPOOL WTW8500DC5 Called customer he stated he cancelled appt with KF.
Near San Antonio, TX 78249
Jim G.
Job Details: 11/24/2020
WASHER MAYTAG MVWC565FW2 Diagnostics revealed a F0E5 (off balance error). There seems to be slack between gearcase and basket. Tightening did not resolve. ; ordrng 1 W10752719 (basket) and 1 W11454734 (GEARCASE)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced wire harness on dishwasher tested dishwasher no issue. Unit is working as designed. Job c9mplete.
Near Boerne, TX 78006
Colton B.
Job Details: 11/24/2020
WASHER MAYTAG MVWC565FW Issue was that he cold water valve would not close. Replaced valve. Unit tested good.
Near Floresville, TX 78114
S. L.
Job Details: 11/24/2020
WASHER MAYTAG MVW7230HW Removed ACU ran test found fill function not working in cycle . Removed HMI board replaced reset power 5 times model serial transferred over ran test cycle all operations normal.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/24/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Our customer will need a new simmer orifice the main orifice is good but ordering as a contingency. As well the main valve might need to be replaced as well as the burner head. All parts ordered.; ordrng 1 W10811599 (burnr-head) and 1 W11209817 (spud-orfce) and 1 W11246817 (valve-brnr) and 1 WPW10151362 (spud-orfce)
Near San Antonio, TX 78249
Jim G.
Job Details: 11/24/2020
WASHER MAYTAG MVWB865GC0 Replaced door. Issue resolved.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/24/2020
REFRIGERATOR MAYTAG MSS25C4MGZ01 Ice maker that was previously replaced does not work ordering ice maker to resolve issue. On off switch is loose in container ordering cover to resolve; ordrng 1 W10903898 (cover-frnt) and 1 W11130444 (icemaker)
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 11/24/2020
REFRIGERATOR JENNAIR JFC2089WEM9 Swapped out old broken door seals with new parts to resolve issue. Unit has no further issues at this time.
Near Boerne, TX 78006
Colton B.
Job Details: 11/24/2020
WASHER MAYTAG MVWB765FW0 Issue is no operation on hot valve. Replaced valve to resolve issue. Collected SC+P+L. Unit tested good.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/24/2020
RANGE KITCHENAID KSGG700ESS2 Installed burner head due to not being installed. Range is working as designed. Job complete.
Near Castroville, TX 78009
Richard G.
Job Details: 11/24/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS01 Customer states oven is not heating to correct temperature. Entered diagnostics and found error codes F6E1 over temperature limit. Cleared out error code and preheated oven to 350 degrees. Oven is heating but takes a really long time to reach set temperature. Oven reached temperature then dropped down to about 330 degrees for a few minutes and began to lose temperature again dropping down to 315 degrees. Checked oven sensor. Sensor is bad. It was replaced already this month. Will need to re order. Also ordering bake element. Oven is calibrated plus 20 degrees.; ordrng 1 W11292248 (BAKE ELEMENT) and 1 WP74008369 (sensor- ov)
Near San Antonio, TX 78222
Ezequiel V.
Job Details: 11/24/2020
DRYER WHIRLPOOL WED4950HW0 Checked dryer found screw in inner liner of drum removed screw no noise heard when in operation job complete.
Near Boerne, TX 78006
Colton B.
Job Details: 11/24/2020
DISHWASHER KITCHENAID KDTE704DSS1 Issue is a leaking dishwasher. Finding issue to be a leaking sump assembly. Ordering new one and returning. Quoted customer on return visit. ; ordrng 1 WPW10554963 (pump&motor)
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Customer stated that the unit is not producing ice. Also that some of the lights in the refrigerator section are not functioning. Unit needs a new fill tube heater and also a module for the freezer section. ; ordrng 1 W10695459 (module) and 1 W11087201 (heater)
Near Bandera, TX 78003
Richard G.
Job Details: 11/24/2020
REFRIGERATOR KITCHEN AID KRSC703HPS00 Customer complaint is that the water is not going to the icemaker or water dispenser. Verified issue. Removed water filter and tested water. Water is flowing correctly. Customer needs to replace filter.
Near Lakehills, TX 78063
Richard G.
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KBFN502EPA02 Customer complaint is that the icemaker is not working. Found plastic warped on icemaker. Replaced icemaker. Unit harvested and called for water. Tested to complete. Unit is good to go.
Near Pipe Creek, TX 78063
Tommy B.
Job Details: 11/24/2020
WASHER MAYTAG MVWB865GW0 Swapped out tub assembly along with full gear case assembly to resolve functioning issues. Ran automatic test cycle and calibration cycle. Unit is testing good now.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/24/2020
DRYER WHIRLPOOL WED4815EW1 Used wire tie to secure dryer vent connection and prevent bunching. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78248
Jim G.
Job Details: 11/24/2020
COOKTOP GAS JENN-AIR JGD3536BS00 Andrew SR# 77299352178 replaced spark module to no avail. After speaking with WP techline determined issue at the switches. Also several valves are stuck and bezels are missing or loose. ; ordrng 1 W10467732 (pipe-mnfld) and 10 WP90767 (screw)s and 1 WPW10239017 (harns-wire) and 6 WPW10559494 (grommet)s