We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC2430IL03
Near Boerne, TX 78015
Colton B.
Job Details: 11/15/2021
Issue was that sometimes the control goes black and customer has to reset unit to get it working. Found F6E8 error code indicating a faulty appliance manager. Ordering new AM and returning. Console has already been replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Somerset, TX 78069
Jesus C.
Job Details: 11/15/2021
Tested unit. Good temps in both sections. Unit still holding pressure. No leaks found during inspection. No further issues. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2021
Issue is that some buttons on control panel do not work reset unit, still no operation on touch screen and top two buttons. Replaced console, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/15/2021
Issue was ice maker temporarily stopped making ice. Customer states that it is now working well. Checked ice maker, no issues found. Customer will call back if issue returns.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78221
Jesus C.
Job Details: 11/15/2021
Installed new UI. Fresh food evaporator drain is frozen. Called tech line. Will need to replace power supply and drain kit. Sr 7732239173.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Pipe Creek, TX 78063
Sebastian
Job Details: 11/15/2021
Found that heater was working appropriately customer is using lemon shine for inside did my best to remove the lemi from the dispenser. Instructed customer to provide proper rinse aid and try using the unit again if they are still having issues we might have to change out dispenser can confirm that heater is pulling at least 9 A when on indicating that its good
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WET4024HW0
Near San Antonio, TX 78245
Jim G.
Job Details: 11/15/2021
Machine terminal was loose. Adjusted and dryer cord was resolved.
We serviced a
JENNAIR ICEMAKER (STANDA
Model JUIFX15HX00
Near Medina, TX 78055
Sebastian
Job Details: 11/15/2021
1928 Found that the recirculation pump was oddly bad and failing not pumping at power going to it replaced the pump
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near San Antonio, TX 78232
Chris S.
Job Details: 11/15/2021
Replaced just a tester unit everything working properly.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Chris S.
Job Details: 11/15/2021
Replaced tracks and upper rack. Went to replace panel and new panel was damaged again. Customer is not very happy. Wants to talk to whirlpool again and they did not send the lower rack. So reordering panel and ordering lower rack.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near San Antonio, TX 78223
Chris S.
Job Details: 11/15/2021
Installed dual valve. Tested water. When filter is out water works great. But when filter is in barely any water pressure. Found issue to be a housing problem. Customer had just changed out filter with new one as well with no change in results. Will return with parts to repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW
Near San Antonio, TX 78230
Shawn W.
Job Details: 11/15/2021
Our customers shifter had become dislodged from the cam to the gear case. I removed the motor guard and replaced the shifter with the re-engineered design. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. I ran calibration and tested the agitate and spin in manual test mode. This unit is now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78240
Jim G.
Job Details: 11/15/2021
Ive verified the strike is damaged and in need of replacement. Will return once part is available for installation. ; schdld next appmnt for 12/1 WED !
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near La Vernia, TX 78121
Chris S.
Job Details: 11/15/2021
Replaced left & right hinge. Tested lid to make sure it closed and locked properly. Unit functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78248
Zachary
Job Details: 11/15/2021
Customer is experiencing fridge not powering compressor on and lights on inside not working intermittently for up to 10 hours. Fridge is still cooling but intermittently. Based off prior work called tech line and spoke with Travis- 7732247823 came to conclusion that RC evaporator fan motor could be shorting out causing issue. Saw some ice on evaporator so ordering service kit and evap cover.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Lakehills, TX 78063
Sebastian
Job Details: 11/15/2021
Replace the control and the UI user interface him tested unit found that it is good to go customer to monitor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Saint Hedwig, TX 78109
Chris S.
Job Details: 11/15/2021
Upon arrival customer stated that store they purchased appliance from replaced the shelf for them. Examined new shelf to check that everything is functioning properly. Unit functioning as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ6
Near San Antonio, TX 78208
Zachary
Job Details: 11/15/2021
Checked OTR MW, found unit not heating and fan blower not working properly. Checked outlet, was good. Gained access to control all looked good but sured up connections. Installed tie-wire. Put back together and tested. Fan and MW now working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Schertz, TX 78154
Chris S.
Job Details: 11/15/2021
Returned to replace control board. Tested unit and checked diagnostic mode. Everything is functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78256
Douglas H.
Job Details: 11/15/2021
Last tech found unit needed door replaced. Replaced left door to resolve the issue. Unit testing good now. No further issues at this point. Unit was under warranty during diagnosis. Serial number puts unit in warranty still.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/15/2021
Last trip found faulty ui boards, main control, expansion board and temp sensors. Upon further investigation found temp sensors functioning properly. Replaced main control, expansion board, and both uis to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Converse, TX 78109
Zachary
Job Details: 11/15/2021
Went to check dishwasher, found that unit is a Frigidaire product and is not covered under WP warranty. Unit is under manufactures warranty and we are unable to work on it. Customer is a tenant and landlord called service in wrong.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 11/15/2021
Issue was dispenser flap not closing. Replaced motor again, still no operation. Found corroded wires in door. Door has been discontinued, dispenser issue is non repairable. Customer also complained of no ice, finding bad emitter receiver boards.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
Zachary
Job Details: 11/15/2021
Checked dishwasher, customer is experiencing suds overflow. Found error code F6E4- inlet water float switch stuck open. Tested dishwasher and it is working as designed. No other issues or error codes. Found customer was not using rinse aid. Instructed to get rinse aid, throw pods in bottom of tub instead of dispenser, and to get water hot at sink before running cycles. I&I now fulfilled.
We serviced a
SAMSUNG DRYER
Model n/a
Near Boerne, TX 78015
Colton B.
Job Details: 11/15/2021
Issue was a faulty heating element. Replaced element, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2021
Replaced nameplate, unit looks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/15/2021
Customer reported freezer temps warmer than normal and not making ice, also stated unit running longer than normal. Followed Service pointer W10666205E to find cause to be a pin hole leak in rc evap, causing issues. Ordering evaporator to resolve the issue.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/15/2021
Ordering new cooktop per conversation with last tech. Will call customer when part comes in. Oven is installed under cooktop and will have to be taken out to complete repair. We should be able to do this, just need to uninstall the plug. Builder is not needed. Will take picture of model and serial on return repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 11/15/2021
Tested unit. Actuator disconnected from cam assembly. Replaced actuator. No further issues during testing. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Schertz, TX 78154
Zachary
Job Details: 11/15/2021
Checked dishwasher, no activity from console. Wanted to eliminate simple stuff. Pulled out dishwasher found unplugged. Customer said they were getting some activity. Most likely had a loose connection but when I pulled out dishwasher it became completely unplugged. Tested dishwasher and it is working as designed. No other issues or error codes found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/15/2021
Our customer is having problems with the unit draining. There is standing water in the unit. This is a new development and there are no new garbage disposals or plumbing work done recently. In diagnostics there were no error codes. I filled some water and drained. No water drained. The plug is popped out on the garbage dispose all. I extracted the water with my wet vac, I replaced the drain pump but had the same problem. I removed the dishwasher from the cabinet. I filled the unit and tried to extract the water from the drain hose at the garbage disposal but it would not draw water. I checked for clogs. It appears the check valve is not functioning properly. I confirmed with DH. This unit will need a new drain hose to replace the check valve.
We serviced a
MAYTAG MICROWAVE OVEN
Model UMC5200BAS06
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/15/2021
Customer reported interior damage to enamel and arching happening. Inspected unit and found that the enamel is in fact damaged with evidence of arching. Damaged portion of unit is roughly 6.5 inches long by 5.5 inches wide. Pics of damage in quick pics. Contacting techline to report findings, spoke with Leo. Deemed unit unrepairable due to extensive damage to to cavity liner. Sr 7732240223
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/15/2021
I removed the unit from the cabinet and replaced the console. I reinstalled the unit and tested. No errors, proper model number, unit heating. This unit is now fully functional.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651HEQ
Near Cibolo, TX 78108
Zachary
Job Details: 11/15/2021
Replaced adaptive defrost control and bi metal cutoff, evap was extremely iced over. Reassembled and refrigerator is now working as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QTS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/15/2021
Our customer changed their water filter recently and shortly after that the water stopped dispensing and the ice production decreased significantly. I found that he freezer door UI was not within spec. It would not reset filter light and you could not perform other functions. They had been using a clone water filter before. They have the correct filter now. There was also some ice build up on the ice maker cover. I spoke with JoelSR#7732237754., Senior Technician at Whirlpool. We will need to change out the Niagara UI and test. If test does not pass we will need to change out the Niagara mail control. I will also be resolving service pointer 4317460 Refrigerator Power Loss. Drill 1/4 inch hole in auger motor cover.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF505ESS
Near Mico, TX 78056
Sebastian
Job Details: 11/15/2021
Found that the refrigerator section evaporator was completely frozen up replace the thermistor in the fan checked operation to both afterwards good to go customer to monitor.
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78261
Douglas H.
Job Details: 11/15/2021
Last tech found unit needed gear case as well as rotor, stator, dispenser drawer, slider, clutch and all screws associated with rotor/stator. Replaced all parts to resolve the issues. Calibrated unit, and ran auto testing to check unit. Unit is functioning as designed now with normal noise. No further issues at this point. Basket was not needed.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Rio Medina, TX 78066
Sebastian
Job Details: 11/15/2021
Customer was given refund for the unit for Lowes. Unit was not called in another proper Lowes warranty customer to come back in the correct way if they wish for us to proceed
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/15/2021
Last trip found faulty igniter. Upon taking unit apart found left front igniter wire was kinked causing issue. Adjusted wire to resolve that issue, replaced electrode ordered. Unit now functioning properly. No further issues at this point. If issues persist please order W11453940 electrode.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78260
Jim G.
Job Details: 11/15/2021
Replaced faulty drain pump and hose U. Issue is resolved.
We serviced a
JENNAIR RANGE
Model JGRP548WP00
Near San Antonio, TX 78232
Jim G.
Job Details: 11/15/2021
Bruce SR# 7732238316 according to techline Andrew Sr 7732238316. Replaced control. Issue is resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78253
Sebastian
Job Details: 11/15/2021
Replace the manifold and the knob found that this valve is acting just the same as the last one call tech line on the issue tech line explain to me that she will not see the flame go down on a propane system with the BTUs will go down explain this to the customer and explain it they can call Whirlpool if they find out it is not adjusting the way that tech line explain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near San Antonio, TX 78253
Sebastian
Job Details: 11/15/2021
Sr 7732238630 Replace the slides that had obvious bearing damage customers concern now is that when the door is pulled from the extreme left or right that it skips a gear explain to customer that this is a Normal part of the door function as it is designed to be pulled from the middle.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Port Lavaca, TX 77979
Michael
Job Details: 11/15/2021
Wont spin all the water out and makes a loud noise per customer. F0E5 off balance load, F7E7 motor unable to reach target RPM and F0E2 over suds condition detected, cleared error codes. Tried to calibrate and it made a real loud screeching noise when it was try to grab the basket. I looked underneath and saw white dust on the shield. I removed the shield and clutch assembly, the teeth were eaten up. Repair made. Job complete.
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Sinton, TX 78387
John L.
Job Details: 11/15/2021
Install components onto unit, verified unit functions. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Refugio, TX 78377
John L.
Job Details: 11/15/2021
Inspected unit, you having issues powering on. Was able to get unit into diagnostic mode, one code pulled. F9E1 long drain. Tried to test drain pump, drain pump without power on or energize. Possible issue with control board and or drain pump. Will need to replace to resolve this issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Rockport, TX 78382
John L.
Job Details: 11/15/2021
Inspected unit, icemaker on unit has completely broken. Will need to replace icemaker to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Alice, TX 78332
Adam
Job Details: 11/15/2021
Customer complaint of unit changing temperatures drastically mostly not getting hot enough. Inspection of unit shows no error codes also running tests at 3:50 and 400 so good temperature and well within range by two or 3?. Unable to duplicate customers complaints at time of visit. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78410
Adam
Job Details: 11/15/2021
Customer complaint of unit not filling with water. Inspection of unit shows no error codes. Calibrated unit ran verification cycle no issues found. Also double checked component listed in service pointer actuator still in good working condition no problems found. Job will be considered customer Instruct. Explain to customer the type of machine she now has along with its operation cycle selection load size and so distribution. Customer is unhappy with performance of machine but other than that unit is working as designed. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WRT318FZDW06
Near Corpus Christi, TX 78410
Adam
Job Details: 11/15/2021
Repeated attempts of trying to reset door sealed results and seal just falling out. Replace door and sealed to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Bishop, TX 78343
Adam
Job Details: 11/15/2021
Install control latch and strike calibrated unit issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Rockport, TX 78382
John L.
Job Details: 11/15/2021
Inspected unit, tried replacing catch. Door still will not remain shut, found issue with inner door. Warp in door is applying pressure and springs open door. Will need to replace inner door to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Port Lavaca, TX 77979
Michael
Job Details: 11/15/2021
The ice isnt t making ice per customer. Put the into doing, the ice maker will not activate, the wiring looks good behind the kick plate. Ordered the ice maker and rescheduled the customer.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW
Near Port Aransas, TX 78373
John L.
Job Details: 11/15/2021
Inspected unit, when fan shut down fan motor made noise when stopping. But not the sound customer was hearing. Motor most likely will need to be replaced. Customer was able to produce a video of unit making noise. Video shows the noise is emanating from compressor, when compressor starts up a loud ringing and buzzing can be heard coming from components within compressor. Will need to replace compressor to resolve this issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Port Lavaca, TX 77979
Michael
Job Details: 11/15/2021
Not spinning F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F6E2 communication error, UI cannot hear the ACU, F2E1 stuck key error codes, cleared error codes and test the UI, no stuck keys. Calibrated and performed a diagnostics test, completed with no issues or error codes. The customer also said water keeps dripping into the basket, it was leaking. Installed a new inlet valve. Calibrated and performed a 2nd quick wash diagnostics test, completed with no issues error codes, the appliance is working normal
We serviced a
KITCHEN AID ICEMAKER
Model KUID308HPS
Near Port O'Connor, TX 77982
Michael
Job Details: 11/15/2021
Installed both the recirculating pump and reservoir pump. Turned the appliance on and it went through its cycles, the appliance is cooling and working normal
We serviced a
WHIRLPOOL RANGE
Model W0D51EC0HS0
Near Kingsville, TX 78363
Adam
Job Details: 11/15/2021
Customer states while in the process of using unit control board stopped responding but oven continued baking. Customer states she was using both top and bottom oven for extended amount of time before this happened. Customer is forced to turn off breaker in order to have oven stop. Following the customer reapplied power and oven worked as usual no strings functions and control would respond to commands. According to customer unit does have an extended warranty but was not filed correctly with work order but customer did not want to waste time Rescheduling. Inspection of unit shows no error codes. Manually testing separate functions of the unit Ill respond in the positive with no issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Kingsville, TX 78363
Adam
Job Details: 11/15/2021
Installed door tested unit issue resolved
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Schertz, TX 78154
Zachary
Job Details: 11/12/2021
Found none of the igniters sparking. Checked and had proper voltage at outlet. Opened up cooktop and replaced spark module with no change. Finally noticed there was a short coming from clip harness to switches. It shorted out on LR gas tubing. Told customer it is unsafe to use that burner in the meantime. Ordering clip harness and LR tubing to resolve issue.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/12/2021
Our customers oven display lighted and functioned but the unit would not heat. I found that the unit was not plugged in completely by the installer. I plugged the unit in and tested. The unit is now heating. This unit is fully functional now. Customer Instruct.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/12/2021
#9559. Our customers unit was not working and there was beeping and lights. I ran service diagnostics cycle and it revealed no errors. All loads functioned as designed and it went through all functions. This unit is filling, washing and draining. I looped up the drain hose with a zip tie WPW10339879. Fully functional. I went over care and use and emailed our customers the owners manual. The actual goods issue date is 17 September 2020. Our customer did have a digital receipt from the home seller that was dated 19 August 2020. They supposedly had a later delivery date that might have been in October of 2020. Based on the 17 September 2020 goods issue date and the 60 day add we should be fine. I told our customer I would service this and that we should be fine under warranty but we might have to charge. They understood. I serviced the unit. I called Whirlpool Trade Care Team to explain the situation. They informed me that it will be covered with authorization W1014P0APL1; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/12/2021
#6000 our customers unit worked fine for about 10 days but now she has been receiving a F6E2 error code Communication Error: UI Cannot Hear ACU. This is likely confirmation of a shorting UI wiring harness. Unfortunately the part is not on my van. It is coming in today. I arranged for the parts department to send it to me tonight. I received permission to force reschedule for Monday. I spoke with our customer and they are fine with a Monday appointment.; schdld next appmnt for 11/15 MON !
We serviced a
KITCHENAID RANGE
Model KDRP487MSS03
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/12/2021
Last trip found lights not functioning. Used a good, used bulb to test, still no light. Rediagosed to find issue with secondary control. Per marcone part needed for this repair is NLA 8301182 zodiac control (assist right side)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WFG525S0HS0
Near Boerne, TX 78015
Colton B.
Job Details: 11/12/2021
Oven would stay on preheat during a bake cycle. Replaced spark igniter and unit testing ok.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near San Antonio, TX 78222
Chris S.
Job Details: 11/12/2021
Replaced drum tested unit everything working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/12/2021
Ice maker not making ice. Ordering new ice maker.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near San Antonio, TX 78223
Chris S.
Job Details: 11/12/2021
Customer reported oven not getting to correct temperature. Tested unit and found issue to be faulty control board and oven sensor. Ordered both parts and will return when parts available.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 11/12/2021
Spoke to front desk about the dogs theyre closing out call entirely and will call us back when ready as a customer is going through issues
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/12/2021
I confirmed that the freezer led was bad. This one was embedded and needed to be spliced with the connectors. I spliced in a new led and found the new one was bad as well. I ordered a new part.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/12/2021
I uninstalled the unit from the cabinet and removed the separate microwave to access the oven. I replaced the antenna as directed by Whirlpool Tech Line and tested. I called Michael, Connectivity Expert at Whirlpool and worked with our customer to connect to WiFi. The console had lost the SAID Number and I was directed to change the console. I replaced the console. The unit is now picking up networks and I called the connect team to ensure our customer could remote enable. Whirlpool sent all updates. Unit is now functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near San Antonio, TX 78237
Sebastian
Job Details: 11/12/2021
Replace the bad switches and tested unit tested good. Right back element switch
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB
Near San Antonio, TX 78223
Chris S.
Job Details: 11/12/2021
Upon arrival called customer to let them know ETA customer stated that they rescheduled for 2 December; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78227
Sebastian
Job Details: 11/12/2021
Found icemaker failing replaced unit got to go customer to monitor for ice.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Universal City, TX 78148
Zachary
Job Details: 11/12/2021
Checked dishwasher, issue is zero activity from unit. Checked terminal connections and found neutral loose. Cut power and connected properly. Tested and unit is working as designed. Did however discover clips for upper rack are missing. Both friction sleeves have broken off for door and fasteners for service cover are missing. Ordering all parts and returning as follows.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78218
Jim G.
Job Details: 11/12/2021
I verified a clogged dryer vent. Used wire tie to secure harnesses. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Pleasanton, TX 78064
Chris S.
Job Details: 11/12/2021
Arrived at customers residence. Customer said to test ice dispenser because couldnt remember if last tech checked or not before he left. Tested unit. Ice was dispensing properly. Unit is functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Universal City, TX 78148
Zachary
Job Details: 11/12/2021
Checked refrigerator, issue is icemaker is not working. Tested and icemaker is stuck. Removed and messed with icemaker and got it to work but it is most likely going out. Ordering icemaker to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Boerne, TX 78006
Colton B.
Job Details: 11/12/2021
Fridge was warm on the inside. Troubleshot and found to be start device. Replaced start device. Unit testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
Zachary
Job Details: 11/12/2021
Checked refrigerator, issue is ice clumping and melting coming out of separator. Ordering separator and rescheduling other parts to resolve issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/12/2021
Customer stated freezer intermittently not cooling. Tested unit. Found faulty control board and user interface assembly. SB Web shows Costco additional 1yr warranty. Ordering control board and UI assembly.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX335HPS00
Near San Antonio, TX 78209
Jim G.
Job Details: 11/12/2021
Part was not needed in fact this unit does not have a divert pump. Collected service. I was able to clear drain line and unit tested properly thereafter.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78253
Sebastian
Job Details: 11/12/2021
Found the belt destroyed an actuator bed replaced all parts calibrated unit good to go; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78253
Sebastian
Job Details: 11/12/2021
Found that the impeller to the auger system is stripped unable to tighten ordering motor ordering the fork and also ordering ice container. Motor on back order parts team to reach out
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HB3
Near San Antonio, TX 78253
Sebastian
Job Details: 11/12/2021
Found that the lightbulb was sure damage caused by whirlpool sticking more glue on the bulb which appeared to have bled into the socket and shorting it cleaned up socket and it looks just fine put a new bulb in and unit is working as it should remove the glue added in customer closing date as it is a Pulte home it should also have an extended one year extra warranty
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Cibolo, TX 78108
Zachary
Job Details: 11/12/2021
Checked dryer, could not hear any unusual sounds. Normal dryer sounds. Took dryer apart to check blower wheel. Blower wheel was fine. Installed tie-wire on harness that potentially caused noise. Put back together and tested. No noise. Potentially was a loose screw. Waited 10 minutes customer says happens after its been on for about 5 minutes. Dryer is working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78253
Jim G.
Job Details: 11/12/2021
A helper is needed as the units are stacked in a very close quarter space.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near San Antonio, TX 78258
Jim G.
Job Details: 11/12/2021
Replaced mullion. Issue is resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Selma, TX 78154
Chris S.
Job Details: 11/12/2021
Returned to replace user Interface. Tested unit and unit is functioning as designed.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/12/2021
Oven console displayed F2E1 error code & had a shorted key. Installed new console & reprogrammed. Unit tested good. No further issues at this time.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430WS01
Near San Antonio, TX 78230
Sebastian
Job Details: 11/12/2021
Before calling customer and heading out I double checked the control box that was supposedly research the parts team it looks like its the wrong control again there is not enough relays new picture compared to one hours on the unit and a new picture today shows that this board is missing the relays cannot hook up unit with this control. Contacted office and parts team to let them know the situation and to call the customer; saved tckt
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308SSS05
Near San Antonio, TX 78232
Jim G.
Job Details: 11/12/2021
I replaced control. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Converse, TX 78109
Chris S.
Job Details: 11/12/2021
Customer reported door frosting on freezer door side. Found issue to be small air leak on the freezer door gasket. Was gonna order gasket alone but gasket come with freezer door. Will return when part is available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Corpus Christi, TX 78418
John L.
Job Details: 11/12/2021
Installed component, control did not light up after installation. Left residence as people inside were acting in a displeasing way, and did not want to be involved in any situations. Attempted to call Techline, unsuccessfull as never got anyone on phone. Unable to rely on Techline for help had to make call on what issue could be. As issue with control panel only started occurring with new door and old door did not have this issue. Can assume that issue is with new door, possible issue with wiring in door creating problem. This observation can be backed up with the fact new board will not function either. Since Techline will not answer, will need to replace door as it seems to be main cause of problem. Also noticed water has been leaking from bottom of unit, possible tubing issue. Will need to replace to resolve.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Portland, TX 78374
Adam
Job Details: 11/12/2021
Complaint of front glass panel has come loose. Will need to replace panel to resolve issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Portland, TX 78374
Adam
Job Details: 11/12/2021
Customer complaint of one of the rails holding deli drawer in the place has broken. Unsure if repair will be covered by whirlpool or not will be contacting trade care team for confirmation. Sr# 7732191740. Contacted trade care team they do confirm that part will be under warranty SR number above. Order shelf assembly to resolve issue
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Port Aransas, TX 78373
John L.
Job Details: 11/12/2021
Inspected unit, found issue to be with main harness. Possible break within harness as when applying pressure on certain spots of hardest regain function. Replace harness to resolve this issue, also control board may need to be replaced a certain fluctuations of electricity may have caused damage to board. Replace both components to resolve issue
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Victoria, TX 77905
Michael
Job Details: 11/12/2021
Making a loud noise, smells like rubber burning per customer. I looked underneath and there was oil all over, the gearcase and other parts need to be replaced, ordered parts and rescheduled the customer
We serviced a
AMANA DRYER
Model NED4655EW
Near Aransas Pass, TX 78336
John L.
Job Details: 11/12/2021
Installed ring, felt onto unit. Issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Victoria, TX 77904
Michael
Job Details: 11/12/2021
F7E5 shifter failure, F0E3 overload, F2E1 stuck key error codes, cleared error codes and tested the spin cycle, the clutch is not engaging. I looked underneath and found the motor rotor was loose, I removed it and saw the ring around the slider was broken, also damage to the inside of the rotor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Victoria, TX 77905
Michael
Job Details: 11/12/2021
The customer said its not making ice. No error codes, ran harvest test completed with no error codes, ran fill test twice, not receiving water, the water dispenser is working normal. Ordered the dual valve, please reschedule the customer when the part comes in.