Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Previous visit found faulty diffuser and thermistor. Swapped out with new parts to resolve issue. Unit tested good at this time with no further issues.
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
WASHER SAMSUNG WA52J8700AP/A2 Found mems sensor error code and unresponsive UI tested dc power to MEM sensor in spin 5vdc unable to access service mode due to UI advised customer that UI will have to be changed then can further diagnose to see if MEM sensor is faulty since error code points to that.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customers closing date was June 4, 2020. Customer will get with builder to see if builder will take financial responsibility for out of cosmetic warranty. ; saved tckt"
Near Castroville, TX 78009
Justin
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM704ESS0 Spoke with customer about repair and they decided to not replace the dispenser. Charging for service call.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HZ0 Swapped out control to resolve light functioning issue. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Customer stated the issue is that the unit is not dispensing water and also has stopped producing ice. Found issue to be a faulty water inlet valve. Ordering new parts to resolve issue.; ordrng 1 WPW10179146 (valve-inlt)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Unit not cooling. Ran pressure test. Found low side pressure in a vacuum and high side pressure around 90 psi. These pressures indicate a leak in the SS. Ordering both evaporators, likely culprit is in the refrigerator EVAP. SS P&L still under KA limited part warranty. ; ordrng 1 W11116006 (REFRIGERATOR EVAP ) and 1 WPW10608485 (FREEZER EVAP)"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW0 Issue is an over fill on washer. Replaced control to resolve issue. Unit tested good.
Near San Antonio, TX 78201
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL MEDB765FC0 Door catch swap did not solve the issue. The front panel is bowed in such a way that the door does not close properly. Ordering front panel to resolve issue.; ordrng 1 WPW10459661 (panel)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL MRT118FFFM01 Last trip found faulty control. Replaced control. Unit kicked right on. Began cooling immediately. Advised of 24 wait period to properly cool. No further issues at this point.
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Checked refrigerator found unit not cooling and compressor noisy and very hot, replaced compressor and dye drier vacuumed and charged unit everything is working normal now"
Near Cibolo, TX 78108
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4816FW2 Found lid lock stuck in lock position removed top verified control working no error codes. Removed lid lock replaced with truck stock lock ran calibration and tested all operations normal.; used 1 W11307244 (LATCH) from stock
Near Cibolo, TX 78108
S. L.
Job Details: 10/01/2020
WASHER MAYTAG MVWB865GC0 Spoke to customer he said service not needed and cancelled.
Near Cibolo, TX 78108
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Removed top in RC replaced heater and valve replaced top drawer in FC tested all operations normal.
Near San Antonio, TX 78233
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Removed evaporator cover replaced fan reassembled tested all operations normal.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Last trip found evaporator restricted. Replaced EVAP to resolve the issue unit began cooling immediately upon testing. No further issues at this point. Advised 24-48 hour period to allow unit to cool properly. SS P&L still under limited part warranty.
Near San Antonio, TX 78223
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found FC led not working used truck stock replaced LED then replaced icemaker tested after plugging in no errors all operations normal.; used 1 W10695459 (MODULE) from stock
Near Elmendorf, TX 78112
S. L.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFC150M0JB0 Replaced failed burner which i moved to Rear right. Tested all operations normal.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Could not remove the light module entirely. Rescheduled for Techline recommendation. ; saved tckt
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW1 "Customer stated that the unit will not wash. Diagnostic revealed error codes F2E1 F9E1 F8E1. Swapped out water valve to resolve issues. Automatic test cycle was good, no further issues at this time"
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVW6230HW0 Customer stated the unit provided error F0E4 which was o oh error in diagnostics. Customer did get a new water heater on 9/27. Will need a new water valve if issue persists. No further issues at this time. Customer states that the unit is fully functional except for the error code. Yes to survey.
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Customer states that the unit has lost ice production in both compartments along with rising temperatures. Found frost accumulated on the top row only of the evaporator. Spoke to DH and he believes it to be a restriction in the system. Ordering UV dryer and rescheduling as SS.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
WASHER MAYTAG MHW5630HC0 "Cannot removed stator from old tub, will need stator, rotor, and both screws. ; ordrng 1 W11314361 (rotor) and 1 W11314657 (screw) and 1 W11314661 (screw) and 1 W11354541 (STATOR )"
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated that the issue is the unit is not drying clothes by the end of the cycle. Customer states they are using the timed cycle and not the sensor cycle. The unit is heating and has motion as well as airflow. The unit is tested good with no further issues at this time. Recommended to customer to try using the sensor cycle for improved results.
Near San Antonio, TX 78229
Tommy B.
Job Details: 10/01/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Customer stated BSU that the unit is not turning. Found issue to be caused by a broken belt in the dryer. Ordering parts to resolve issue; ordrng 1 3394652 (belt!dryer)
Near , TX 78015
Tommy B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Previous visit found broken spray arm. This visit swapped out with a new spray arm to resolve issue. No further issues at this time.
Near San Antonio, TX 78222
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator customer said water dripping in refrigerator section and frost buildup in freezer, found doors not sealing properly because refrigerator is leaning forward, adjusted front legs to level unit doors are closing properly now"
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS2 Tested unit. Not reading water level correctly. Will need to replace control and recirculating pump. Unit will also need to be deep cleaned. Large buildup of hard water deposits. Warranty will not cover cleaning. Estimate for cleaning is 120 plus cost of cleaning solution. ; ordrng 1 W11034363 (cntrl-elec) and 1 W11179302 (aff ice ma) and 1 W11325175
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
WASHER MAYTAG MVWC465HW2 Replaced control. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
OVEN ELECTRIC (D KITCHENAID KEBC177KSS05 "Replaced blower and thermostat. Unit heating as designed, raised calibration up plus 5."
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5000DW3 Tested washer. Unit not draining. Found bad pump. Replaced pump. No further issues. Tested to complete.
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Installed new ice maker. No issues during testing. Job complete.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MHW6630HW1 Tested unit. Found leak coming from dispenser during softener dispense. Will need to replace dispenser assembly. Good seals on doors. No other leaks. ; ordrng 1 W11465533
Near San Antonio, TX 78249
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB05 Issue is a frozen evaporator. Ordering a new wire harness with defrost bimetal to resolve issue. Unit # is 1334 and gate code is 1979 .; ordrng 1 W10913629 (harns-wire)
Near Terrell Hills, TX 78209
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KBSN608EPA01 Installed new modules. No further issues. Tested to complete.
Near Floresville, TX 78114
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Tested unit although i heard noise when i was service washer a few weeks ago could not duplicate noise. Did find slightly noisy valve on ice maker fill. Replaced valve advised customer to get new filter and monitor unit all operations normal at this time.
Near San Antonio, TX 78222
Steven G.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ5 "Checked microwave found mounting screw stripped and hit control board and shorted cord, replaced power cord and cover checked operation everything is working normal now"
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Our customer had a situation in which the u it was not draining and then it would continue to beep then display error code F8E4 inlet water. When I turned the water off the beeping stopped. This unit appears to have a water fill problem and appears to be a problem with the float switch. I found that the drain hose was not looped up. I fixed this and used a zip tie from my truck stock. WPW10339879. Parts needed have been ordered.; ordrng 1 W11170267 (SCREW BLACK) and 1 W11255994 (FLOAT SWITCH) and 1 W11397505 (FUSE IN LINE) and 1 W11410066 (CONTROL) and 1 W11416362 (PUMP AND MOTOR) and 1 W11434044 (FILL VALVE), used 1 WPW10339879 (ZIP TIE) from stock"
Near San Antonio, TX 78255
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB865GC0 "Customer complaint was a clicking noise coming from washer. Found valve error codes and a bad hot valve. Could not replicate clicking noise. Due to error codes and non operational hot valve, I believe the valve is the source of the clicking. Replaced valve from truck stock, unit tested good.; used 1 W11165546 (VALVE) from stock"
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
BEVERAGE CENTER KITCHEN AID KBCS24RSBS04 "Found that the temperatures were at 47, 59, 66 degrees F. I found the evaporator area frozen up. I defrosted the evaporator. The compressor is very hot but does not seem to be kicking in. It kicked in after about 7 minutes. The start relay is good. The compressor had 18.6 ohms from common to run and 17.8 ohms from common to start. They should each be at 15 ohms Start to run had 35 ohms. It should be 30 ohms. The defrost heater is reading 143 ohms which is within the 10 % tolerance.Bi-metal is good. I called Whirlpool Tech Line and spoke with Kathy. I also called SG. After explaining it we narrowed it down to the defrost timer. This will need to be replaced.
Near San Antonio, TX 78223
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Checked refrigerator after adding dye drier found leak at coupler on evaporator, replaced evaporator and couplers, vacuumed and charged unit everything is working normal now ; used 1 W10896713 (COUPLER ), and 1 W11401413 (COUPLER ) from stock"
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/01/2020
ICEMAKER (STANDA WHIRLPOOL GI15NDXZQ0 Tested unit. No leaks from unit. Found unit is covered in hard water deposits. Will need to do a deep clean of unit. Ordering cleaner for next visit.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RSG307AARS/XAA Customer stated ice maker stopped working and freeZer door not closing properly. Found faulty ice maker and door not closing properly due to unit being unlevel. Leveled unit to resolve the door issue. Quoted 319.58 for P&L for ice maker. ESTIMATE ONLY! collected Sc. ; rqstng P&A on 1 DA97-11092B (ICE MAKER)
Near Medina, TX 78055
Richard G.
Job Details: 10/01/2020
ICEMAKER (STANDA KITCHEN AID KUID508HWH00 Replaced pump harness. Tested to complete. Unit is cooling and making ice.
Near Bandera, TX 78003
Richard G.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Replaced drain pump. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
DISHWASHER KENMORE 665.13099N412 "Customer stated unit not cleaning properly and leaks on long cycle. Found cleaning issue to be inlet water temp not sufficient, advised to check water heater. Leaking issue is caused by tub gasket. Quoted 184.22 for P&L. Collected Sc. ESTIMATE ONLY!!; rqstng P&A on 1 WPW10524469 (GASKET)"
Near San Antonio, TX 78223
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ Checked refrigerator after adding dye drier found leak at suction line at compressor wielded copper tubing vacuumed and charged unit everything is working normal now
Near San Antonio, TX 78239
Steven G.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS0 Checked ice maker found no freon in unit found leak at drier and valve replaced vacuumed and charged unit everything is working normal now
Near Lakehills, TX 78063
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW8540FW1 "Unit is staying locked and trying to drain. F3E1 stored need pressure switch, and drain pump. ; ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced latch for the door. Door now closes. Unit is filling, washing and draining. Unit is now fully operational."
Near Lakehills, TX 78063
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4816FW2 "F8E1, F2E1 stored in unit. Will need water valve for unit. Changed out bad valve with truck stock. Ran diagnostics and calibration. Unit passed both. ; used 1 W11210459 (VALVE) from stock"
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW4 "Our customer was wondering why the unit did not fill up over the clothes. I explained to her that this is normal and that this is an energy star high efficiency unit that uses less water then older models. Our customer also played me a video demonstrating a grinding noise. I ran diagnostics and received error code F5 E2 Lid Lock Failure and F2 E1 UI stuck button ran service test mode and all loads were functioning. However when I stopped the high spin on test 12 the gear case slipped and grinned. I found that the crew that holds in the rotor motor was very loose. I tightened it down, ran test 11 for medium and 12 for high speed spin. No grinding coming out of either test. Unit is now fully operational. Ran both agitation tests and they are both running as designed. Conducted a calibration."
Near Bandera, TX 78003
Justin
Job Details: 10/01/2020
COOKTOP GAS KITCHENAID KGCD807XSS02 "Need 4 screws for burners, will also need fan switch. Cooktop is showing signs of weak points causing it to start cracking again. Will request replacing again. Burner flame is extremely high on new orifice so will order conversion kit. ; rqstng P&A on 1 W10296933 (cooktop) and 4 WP3368921 (screw-torx)s and 1 WP74010783 (switch- ro) and 1 WPW10299787 (cnvrsn-kit)"
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
WASHER LG WM2501HWA Replaced drain pump and control. Corrected any leaks. Issue appears corrected. Advised customer to be proactive when looking for issues given the circumstances and age of unit.
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Tested unit. Not filling with water. Found float not connected to switch assembly. Fixed float switch assembly. Good water to tub. No further issues. Tested to complete
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
VENTHOODS UNKNOWN UXT4230ADS1 Last trip found issue was in the switch and socket. Replaced both and still did the same. Customer explained he a led dimmer bulb in it. Explained that this unit should be using an incandescent bulb per manufacturer specs
Near Bandera, TX 78003
Justin
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW3 "Unit has a bad control, need to replace but customer doesn’t want to go through with repair. Collected for service call."
Near San Antonio, TX 78215
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL n/a "Unit 309. Tested unit. Fresh food evap not going into defrost. All thermistors pass. Will need to replace control. Spoke with Pete, maintenance supervisor, will continue with repairs. ; ordrng 1 WPW10743957 (cntrl-elec)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
DRYER MAYTAG MEDX655DW1 Issue is that the unit will not heat. Getting 240v at the wall but not at terminal block. Finding issue to be a faulty power cord. Customer needs to get with whoever installed it for a new power cord. No other issues at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/01/2020
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU Customer concerned about a missing screw on pump. Found image of pump from a parts website that indicted that there wasn’t supposed to be a screw there. Unit testing good at this point.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDTE104ESS2 Issue is that dishes aren’t coming out clean. Found F7E1 error code. Heater works well. Customer said she uses both detergent and booster. Asked customer to just use the detergent this week and we’ll check progress when I come back on Friday for the refrigerator. Collected SC fee on ticket #78267.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
COOKTOP GAS JENN-AIR JGC3530GS Verified a loose. Burner cap.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced co sole. Issue resolved.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/01/2020
DISHWASHER JENN-AIR JDB8200AWP1 Unit not draining. Found issue to be drain pump not functioning properly. Quoted 218.30 for P&L customer wants to proceed with repair. Ordering drain pump to resolve the issue. Collected Sc. ; ordrng 1 WPW10531320 (DRAIN PUMP)
Near Live Oak, TX 78233
Shawn W.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDPE234GPS0 Replaced tub. Checked for leaks. Unit is functioning as designed and no leaks detected.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Found unit not level, made adjustments on front wheels to help with the doors swinging open. Had compressor on for about 5 minutes was not able to recreate loud noise. We see if leveling helped noise."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF52PADM3 "Customer stated unit would trip breaker as soon as was started. Customer reset breaker. Tested unit, unit functioning properly and couldn’t get it to trip the breaker. Advised might need an electrician check that breaker. Collected priority Sc."
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
DRYER MAYTAG MEDC465HW0 "Unit failed vent test, tested with duct attached and unit did not pass. Customer will need to have duct cleaned out. Del Webb has 1 year additional builder warranty."
Near San Antonio, TX 78233
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE320M0JS0 Light now working. Installed new light assembly. No further issues. Tested to complete.
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5000DW1 "Installed new washplate, gearcase, and actuator. Replaced damaged cam. No issues during testing. Unit is working properly. Job complete. ; used 1 W10721967 (CAM) from stock"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW1 "Issue was that washer was moving on floor. Leveled washer, unit tested good. Also recommended non slip pads for washer feet because of the tile in the wash room."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 "Replaced drain pump and drain hose, unit is good to go."
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF320PADB3 "Checked dishwasher found unit not filling with water, found bad water valve replaced water valve checked operation unit working normal now ; used 1 wpw10327249 (VALVE INLET) from stock"
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB865GW0 "Checked washer found unit leaking water and oil at gear case, replaced gearcase checked operation unit is working normal again"
Near San Antonio, TX 78245
Tommy B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ Customer stated that the issue is the unit will not dry the dishes. Could not enter the unit into diagnostics as the user interface buttons were all sticky. Ordering new user interface to resolve button issues and provided customer with proper use and care regarding rinse aid and set expectations for dishwasher operation and usage.; ordrng 1 W11302464 (console)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Water inlet valve was not connected to supply line properly. Tightened line and used wire tie to secure harness. Issue resolved. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Windcrest, TX 78239
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Verified failed icemaker and water tube. Also replacing ice bin. ; ordrng 1 W11185686 (ice-contnr) and 1 W11415785 (WATER TUBE) and 1 WPW10300024 (icemaker)
Near Adkins, TX 78101
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Found ice maker heater staying on pantry ui working correctly and E2 error code Called tech-line spoke to TJ SR 7728917074 ran tests he advised me to replace control in back. Ordered UI as well since this is what control ice maker functioning. Per tech line unplugged icemaker and taped it off will need to reconnect ice maker after repair need OTL.; rqstng P&A on 1 W11330971 (Ui) and 1 WPW10675033 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW2 Verified water inlet supply lines were old and corroded. Advised customer to replace supply lines and I secured drain line. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Schertz, TX 78154
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found that the freezer was frosted just below the grill. The evaporator fan is not operating as designed and will need to be changed. Part ordered.; ordrng 1 67006338 (clip- fan) and 1 WPW10276647 (motor-evap)
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM354ESS3 The parts were not sent with me today. I called our customer and explained to them that our office would contact them once the parts are in.; saved tckt
Near Schertz, TX 78154
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found temperatures perfect in the freezer and the fresh food section. There is a small amount of icing on the top of the freezer door and the top of the cabinet. Talked to Austin from Whirlpool Tech Line. I provided our company phone number and my email for an unrepairable situation as deemed by Austin. SR # 7728330660.
Near San Antonio, TX 78245
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB865GW0 Customer stated that the unit trickles water in at start of cycle. Errors F3E2 F8E1 F0E3 F2E1 revealed in diagnostics. Replaced with new water valve to resolve issues. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78251
Tommy B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DC4 Customer said the unit runs fine just made a loud noise last tome he washed a comforter. No errors in diagnostics and unit passed all functions in the automatic test cycle. Could not duplicate noise in home. Unit testing good with no further issues at this time.
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MVWC465W2 Complaint is unit not filling with enough water. Tested unit. No error codes. No issues during testing. Unit is working properly. Advised customer unit is high efficiency and uses less water than previous units. Performed customer instruct on proper use and care. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Issue is a frosted up evaporator in refrigerator compartment. Issue is a faulty defrost sensor. Ordering and returning on Friday. Collected all charges via check. Scheduling for Friday. Gate code is 2958.; ordrng 1 W10837236 (harns-wire)
Near San Antonio, TX 78204
Jesus C.
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Tested unit. No heating. Found door switch fell off of cam assembly. Reinstalled door switch. Unit is heating. No further issues. Tested to complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE320M0JS0 Tested unit. No power from control. Will need to replace control. ; ordrng 1 W11432568
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Bottom panel of unit popped off. Reinstalled panel. No further issues. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB855DC3 "Customer complaint is that the unit is no longer agitating and is making a grinding noise. Ran unit through automatic test and verified issue. Will need to replace drive motor assembly. Covered under 10 year warranty. Ordering motor assembly parts. Collected service fee, quoted labor.; ordrng 1 W10567155 (screw) and 1 W10734521 (slider) and 1 W10752189 (screw) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11027980 (screw)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/01/2020
DRYER MAYTAG MEDB765FW0 Tested dryer. Could not duplicate issue. Unit ran continuously for 20 minutes. Unit Is Working Properly at this time. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced all parts. Screw broke off inside of new separator. Will need to reorder.; ordrng 1 W11423781 (SEPARATOR )
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/01/2020
RANGE FRGIDAIRE FFEH3054USA Unit had no power. Checked voltage going to unit. No voltage going to unit found issue to be breaker was tripped. Reset breaker to resolve the issue. Unit testing good now. Advised to have an electrician check out the breaker. Collected priority Sc.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA Customer states that the unit is still tripping the breaker. Says it worked for about 24 hours. Then the issue happened again. Reset breaker and checked out unit. Unit stayed powered on while in home. Customer states unit is on a dedicated circuit and nothing else is powered in the kitchen through that circuit. Checked out compressor and found overload to be faulty.; ordrng 1 DA34-00004D (OVERLOAD )
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED560LHW0 Unit making loud noise. Finding issue to be a faulty motor. Ordering motor and blower wheel to resolve the issue. Motor and blower wheel on b/o; ordrng 1 W11234001 (MOTOR) and 1 W11327190 (BLOWER WHEEL)
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer states someone has already come to fix the unit. Drain hose was not installed correctly.
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDTE334GPS Last trip found faulty UI and control. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Ice maker freezing up. Calling Samsung techline for kit part number for ice maker issue. Tech support gave me part number DA82-02675A. Reference number 7003972012; rqstng P&A on 1 DA82-02675A (ICE MAKER KIT)
Near , TX 78015
Douglas H.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last trip found faulty interlock harness. Replaced harness to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78209
Steven G.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDFE104HPS0 Checked dishwasher found dishwasher upper rack track broken ordered; ordrng 1 W11192640 (TRACK ASSEMBLY )