We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/22/2022
Installed new harness. No further issues during testing. Job complete.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 02/22/2022
Replace the user interface assembly as per tech line found that the unit still did not kick on when ahead and call tech line to verify issue it appears that everything is pointing to the user interface still being bad re-ordering part confirmed correct part number ordering signal harness as well if this does not repair the issue then the part number definitely needs to go to engineering; ordrng 1 W11093251 (Panel) and 1 W11157221 (Signal harness)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HS01
Near Bulverde, TX 78163
Jim G.
Job Details: 02/22/2022
I verify with techline that the issue is a covered one as the bubbling on the cooktop is from the burner. Robert SR# 7733023723 recommended glass replacement. ; ordrng 1 W11223301 (Cooktop)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78225
Jesus C.
Job Details: 02/22/2022
Installed new control and temp selector. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Converse, TX 78109
Chris S.
Job Details: 02/22/2022
Before arrival checked door to make sure everything was good and found damage on door customer wants to order door. Customer asked if therir is anyway to get door a little faster.; ordrng 1 LW11202405 (dor-fip)
We serviced a
SAMSUNG WASHER
Model WF42H5200AW/A2
Near San Antonio, TX 78260
Jim G.
Job Details: 02/22/2022
Error code AE6 according to Steven Reference # 7004796870 confirmed inverter board and ACU main must be replaced. ; ordrng 1 Dc92-01531B (Inverter board) and 1 Dc92-01803c (Main ACU)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78253
Jay
Job Details: 02/22/2022
Removed pet from box and found the bottom panel bent and loose. Ordering new part. ; ordrng 1 W11176456 (Door)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMHS120EBS1
Near Boerne, TX 78015
Douglas H.
Job Details: 02/22/2022
Last trip found unit needed interlock kit. Replaced interlock kit to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs on initial trip
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Converse, TX 78109
Chris S.
Job Details: 02/22/2022
Replace dispenser and heating element tested unit everything working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Kerrville, TX 78028
Richard G.
Job Details: 02/22/2022
Customer complaint is that the unit is spraying water from the back. Verified issue. Replaced valve. Tested to complete. Unit is good to go.; used 1 W11038689 (Valve) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78253
Jay
Job Details: 02/22/2022
Removed ice maker front fascia. Found ice seeping out between ice maker and ice maker box. Also ordering front fascia ; ordrng 1 W11483245 (Ice maker fridge) and 1 W11242954 (Ice box assy) and 1 W10682576 (Front fascia)
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78258
Jim G.
Job Details: 02/22/2022
I verified an issue with the left front burner assembly. ; ordrng 1 W10597166 (Left front burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kerrville, TX 78028
Richard G.
Job Details: 02/22/2022
Replaced damper control and led module. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2SHAXMB10
Near Kerrville, TX 78028
Richard G.
Job Details: 02/22/2022
Customer requests both gaskets and the filter to be replaced. Replaced all 3.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78245
Jay
Job Details: 02/22/2022
Installed new motor assembly. Noticed drain pump was cracked at mount supports. Ordering new one. ; ordrng 1 W10876537 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Universal City, TX 78148
Chris S.
Job Details: 02/22/2022
Customer stated that washer was making a really bad squealing noise and loading go drawer was not shutting all the way. Found issues to be control board malfunctioning and they need tub assembly replaced also door latch was not working properly. Ordering Tubb assembly door latch and control board to fix issues. tube assembly is out of stock.; ordrng 1 W11460604 (Tube assembly) and 1 W11544680 (Control board) and 1 W11316250 (latch)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Boerne, TX 78006
Sebastian
Job Details: 02/22/2022
Found a chewed up inner drain hose. Confirmed good spin and agitate on the unit slight squeak from belt unit should be good to go with just two repair did not however test the drain pump or the water valves being that it would cause further leaking at the moment; ordrng 1 W10899966 (Hose)
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near San Antonio, TX 78209
Jim G.
Job Details: 02/22/2022
Installed part. New control provided. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/22/2022
I replaced the vent wax motor and the control. This dishwasher is now fully functional.
We serviced a
UNKNOWN VENT HOOD
Model UXT4030ADS2
Near San Antonio, TX 78218
Jim G.
Job Details: 02/22/2022
Replaced faulty fan assembly. Issue is resolved.
We serviced a
SAMSUNG WASHER
Model WA52M7750AVA4
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/22/2022
Our customer had been having a problem with deposit build up that looks like salt. They have run the self clean in this model that does not require a cleaner and they have also use vinegar and packing powder. The home has a filtered water softener and it s service yearly. I went over the I,Portlands of reducing the amount of soap used on the washer and we went over the benefits of Affresh washing machine cleaner as well as dish washer cleaner. I gave my recommendation for the best laundry detergent after they are done with their current brands. I removed the wash plate and found that the tubs are in really good shape. There was a salt or baking soda build up on the bottom of the basket. I cleaned this off as well as the wash plate. Our customer will purchase Affresh and run clean washer cycle up to three times to cycle out the residue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/22/2022
Last trip techline stated to replace filter with filter housing at the same time. Replaced both to resolve the issue. Unit has good water flow now with filter in place. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Converse, TX 78109
Daniel
Job Details: 02/22/2022
SR 7732836321 partner team Upon calling customer to confirm time of arrival customer asked if I had bulb on me since the last tech did not have bulb on the last visit. I told customer i did but that there would be a charge for bulb even if unit is in warranty. I had remembered going to customers house a while back to change a bulb for a microwave and at the time I didnt know bulbs werent covered so I didnt charge her for microwave bulb. Explained to customer that I was mis informed on the microwave visit and that she pretty much got a free bee on my mistake. Customer said she was not going to pay for oven light and wanted me to show up anyways so she can call office while Im here. Supervisor advised me not to show up if customer does not agree to pay and that she would need to contact whirlpool. Customer was also upset that on last visit the previous tech did not have light bulb on him. I called partner team to get all of this noted but partner team said they could not do much without a model or serial number.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78259
Douglas H.
Job Details: 02/22/2022
Unit only has fast spin or no spin only on normal cycle. Last trip replaced ui and issue persisted. This trip replaced acu and issue still persists. Even after calibration. Contacting techline to talk this over. Spoke with Scott, stated this is normal operation, found that this is how these units are programmed at the factory through quick reference guide. SR 7733021616
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/22/2022
Tested unit Needs new filter housing. Customer does not want to continue repairs at this time. They will call in if they wish to continue. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78219
Daniel
Job Details: 02/22/2022
Customer reported broken agitator. Upon arrival found broken agitator with missing pieces. Customer stated agitator fell apart during wash. Ordering agitator assembly. Will return with parts to repair.; ordrng 1 WP3951744 (Agitator assem)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Selma, TX 78154
Chris S.
Job Details: 02/22/2022
Customer stated that refrigerator was freezing food and freezer food was defrosting. Didnt here compressor kick on. Ordering control board and start device.; ordrng 1 WPW10197428 (start relay) and 1 W11203289 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near San Antonio, TX 78261
Chris S.
Job Details: 02/22/2022
Change fuse out and also cut down vent hose was way too long and smash preventing good airflow and shutting off unit. Tested unit after cutting off vent hose everything working as designed a good airflow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Shavano Park, TX 78231
Drew
Job Details: 02/22/2022
Replaced heater per tech line. Advised customer of 24-72 hr cool down period, if problem arises again to contact us.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Daniel
Job Details: 02/22/2022
Customer reported noise coming from dryer when in use. After inspection sounded like the belt might have been stretched out a bit and that the tub had a bit more play then it needed which was causing the noise when tub would spin. Installed new dryer repair kit. Tested unit. Unit now functioning as designed without any excessive noise. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFN502ESS02
Near Bulverde, TX 78163
Douglas H.
Job Details: 02/22/2022
Running pressure: high side 115 psi. Low side in a slight vacuum (rc fan running) pressures stabilizing around 30 psi. Ran test 10 for cooling function while checking pressures. Spoke with Steve from techline, explained the situation. Stated sounds like 3 way valve causing the issue. Wanted to verify pressures and frost patterns on sub steps 3,4,&5 again. sr 7732942891Step 3 low side pressure dropped to around 10 psi and high side about 110 psi. Step 4 low side went to around 10 psi and high side around 110 same in step 5 Contacted techline again, spoke with Bruce. Went over everything with him and he asked me all the parts installed. And then asked if I took all steps possible to locate leak. I confirmed I did. He then stated that he will forward to whirlpool advisor who will contact me or the customer depending on the next steps. Spoke with AE, she will follow up with whirlpool on Friday , unless we hear back sooner. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVWB450WQ1
Near Boerne, TX 78006
Sebastian
Job Details: 02/22/2022
Customer was not able to make it home in time rescheduling for Tuesday as per customer; schdld next appmnt for 3/1 TUE AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/22/2022
Our customer is having a problem with the water dispense. I checked the dispense and it is dispensing as designed. They told me that ice dispense slowed down. They turned off the ice maker. I tested the ice maker and it is harvesting and the fill valve is working. Ice came out of the ice maker when I ran the harvest test. Ill reschedule the parts received as a contingency in case they start working between now and when the technician returns. I found that the temperature in the fresh food section is 32 degrees F. Way to low. The FC was at -7 degrees F. This is pretty low as well. I tested the thermistors and all defrost and cooling loads and they are all working as designed. This unit will need a new main control and dispenser UI control. It is possible that we have intermittent freezing of the water line due to excessively low temperatures. The water is now currently flowing. Our customer had set the temperatures at 40 F because they were having vegetables freezing in the deli section. Parts ordered. Please try and set the appointment for Tuesday 8 March 2022.; ordrng 1 W11043763 (Control) and 1 W11542754 (Panel UI)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/22/2022
Tested unit. Agitator and washplate are cracked. Will need new parts. ; ordrng 1 W11395428 (Agitator) and 1 W11510461 (Washplate)
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Cibolo, TX 78108
Daniel
Job Details: 02/22/2022
Customer reported unit taking too long for cycle and error codes keep popping up. Error code I found was long drain which was one of the same error codes as last visit. Drain hose was correctly installed in the wall and was proper length. Ordering control, drain, and bellows again. Customer stated all new problems began when new bellows had been installed. Will return with parts to repair. ; ordrng 1 W11322901 (Control) and 1 W11314648 (Bellow) and 1 W11458345 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/22/2022
Installed new dispenser. No further issues during testing. Job complete.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78248
Garry
Job Details: 02/22/2022
Customer complaint of icemaker over-producing ice. Bin thermistor testing within range, but found Water Level Sensor to be faulty. Ordering Circulating Pump (W11542867), which includes Sensor, to resolve issue. Part shows to be in stock in SSB, so rescheduling for tomorrow (am). Will reach out to Parts Team to coordinate and ensure part is delivered prior to follow-up appointment. ; ordrng 1 W11542867 (Circulating Pump (includes sensor))
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near San Antonio, TX 78249
Garry
Job Details: 02/22/2022
Previous visit found faulty Filter Head. Replaced Filter Head to resolve issues. No leaks and flow through dispenser is good. No visible leaks or drips from Filter Head. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near San Antonio, TX 78245
Sebastian
Job Details: 02/22/2022
Replace the regulator and DSI model unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78250
Garry
Job Details: 02/22/2022
Previous visit found bad icemaker thermistor. Replaced icemaker to resolve issue. Cleared error code & tested unit. Unit testing good. Customer has been advised to monitor ice production and request we return if ice production remains low. No further issues at this time.
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78251
Sebastian
Job Details: 02/22/2022
Changed drain pump. Tested unit. Good to go.
We serviced a
AMANA DISHWASHER
Model ADB1500ADS4
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/22/2022
Our customer is having a problem in which the dishwasher will not complete a cycle. I ran diagnostics test mode and no error codes were produced. This unit was filling and draining but not washing. I replaced the sump and motor. The dishwasher is now functioning as designed. I went over care and use.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/22/2022
I replaced the ice maker cover. The unit is now fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 02/22/2022
Last trip found f4e3 heater relay error. Confirmed that the heater needed replacing as the bushings were gone and then tested. Heater came on but not strong. Replaced control. Reran diagnostics cycle to test unit. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78247
Chris S.
Job Details: 02/22/2022
Whats the start replacing your keys took agitator off and found it going through stuff and scraped up which was causing the noise testing unit have to take and queens out there working as designed showed customer unit is working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78251
Garry
Job Details: 02/22/2022
Previous visit found deformed FC Back Air Duct, Front Cover, Diffuser Support, and poor fit to Diffuser. In order to remedy airflow & cosmetic issues, these parts were replaced today. Unit testing good, no further issues at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KBS0
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/22/2022
Uninstalled dishwasher, installed missing tub shield sound. The units sound levels will now function as designed.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2530WS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 02/22/2022
The console sent by the distributor is damaged in three locations. Pictures included. Im sending it back as damaged. Replacement ordered. ; ordrng 1 W10401274 (Console Stainless)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 02/22/2022
Actual Model Number: MVWB765FW Serial Number: CX0770053. Our customer has been having a knocking noise on each cycle. In diagnostics I retrieved error code F0E3 Overload and F2 E1 UI Stuck Button F5E4 Lid Not Opened Between Cycles. I ran through all loads on manual test mode and all loads functioned as designed with no knocking. I looked underneath and found that the shocks are sound but found that the screw to the motor was a little loose. I fixed this by tightening it up. I found a penny and dime stuck between the impeller and the basket. I removed this. I secured the drain hose with a zip tie WPW10339879. This washer is now fully functional. I stayed so our customer could run a cycle to her own satisfaction.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS00
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/22/2022
Last trip found issue with dispenser was main electronic control. Replaced control to resolve both issues. Water is now dispensing and ice door flap is now sitting closed securely. Unit is functioning as designed, aside from auger motor not dispensing, which per previous tech is due to broken wire inside the door and the only way to fix that is replace the door, unfortunately door has been discontinued. Unit is functioning as best as possible at this point.
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE507ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 02/22/2022
Replace the user interface assembly as per tech line found that the unit still did not kick on when ahead and call tech line to verify issue it appears that everything is pointing to the user interface still being bad re-ordering part confirmed correct part number ordering signal harness as well if this does not repair the issue then the part number definitely needs to go to engineering; ordrng 1 W11093251 (Panel) and 1 W11157221 (Signal harness)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78225
Jesus C.
Job Details: 02/22/2022
Installed new control and temp selector. No further issues during testing. Job complete.
We serviced a
SAMSUNG WASHER
Model WF42H5200AW/A2
Near San Antonio, TX 78260
Jim G.
Job Details: 02/22/2022
Error code AE6 according to Steven Reference # 7004796870 confirmed inverter board and ACU main must be replaced. ; ordrng 1 Dc92-01531B (Inverter board) and 1 Dc92-01803c (Main ACU)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMHS120EBS1
Near Boerne, TX 78015
Douglas H.
Job Details: 02/22/2022
Last trip found unit needed interlock kit. Replaced interlock kit to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs on initial trip
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Kerrville, TX 78028
Richard G.
Job Details: 02/22/2022
Customer complaint is that the unit is spraying water from the back. Verified issue. Replaced valve. Tested to complete. Unit is good to go.; used 1 W11038689 (Valve) from stock
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78258
Jim G.
Job Details: 02/22/2022
I verified an issue with the left front burner assembly. ; ordrng 1 W10597166 (Left front burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2SHAXMB10
Near Kerrville, TX 78028
Richard G.
Job Details: 02/22/2022
Customer requests both gaskets and the filter to be replaced. Replaced all 3.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Universal City, TX 78148
Chris S.
Job Details: 02/22/2022
Customer stated that washer was making a really bad squealing noise and loading go drawer was not shutting all the way. Found issues to be control board malfunctioning and they need tub assembly replaced also door latch was not working properly. Ordering Tubb assembly door latch and control board to fix issues. tube assembly is out of stock.; ordrng 1 W11460604 (Tube assembly) and 1 W11544680 (Control board) and 1 W11316250 (latch)
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near San Antonio, TX 78209
Jim G.
Job Details: 02/22/2022
Installed part. New control provided. Issue resolved.
We serviced a
UNKNOWN VENT HOOD
Model UXT4030ADS2
Near San Antonio, TX 78218
Jim G.
Job Details: 02/22/2022
Replaced faulty fan assembly. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/22/2022
Last trip techline stated to replace filter with filter housing at the same time. Replaced both to resolve the issue. Unit has good water flow now with filter in place. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78259
Douglas H.
Job Details: 02/22/2022
Unit only has fast spin or no spin only on normal cycle. Last trip replaced ui and issue persisted. This trip replaced acu and issue still persists. Even after calibration. Contacting techline to talk this over. Spoke with Scott, stated this is normal operation, found that this is how these units are programmed at the factory through quick reference guide. SR 7733021616
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78219
Daniel
Job Details: 02/22/2022
Customer reported broken agitator. Upon arrival found broken agitator with missing pieces. Customer stated agitator fell apart during wash. Ordering agitator assembly. Will return with parts to repair.; ordrng 1 WP3951744 (Agitator assem)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Portland, TX 78374
John L.
Job Details: 02/22/2022
Tab that hold glass in place were not installed correctly. Made adjustments and issue has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Portland, TX 78374
John L.
Job Details: 02/22/2022
Inspected unit, found rails no longer slide back all the way. Slide components have failed causing issue. Replace slides to resolve.; ordrng 1 W10397636 (slide) and 1 W10397635 (slide)
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Portland, TX 78374
John L.
Job Details: 02/22/2022
Installed components, re-calibrated and ran test cycle. No more vibration or wobble, issue on this unit has been resolved.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Corpus Christi, TX 78414
Adam
Job Details: 02/22/2022
Product is out of warranty and customer has declined any further service or diagnostic to the unit.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Corpus Christi, TX 78414
Adam
Job Details: 02/22/2022
Customer complaint of unit not powering on. Inspection of unit shows good voltage but unable to run diagnostic control board unresponsive.Replace both control board and display to resolve issue; ordrng 1 W11164011 (Display) and 1 W11502820 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Corpus Christi, TX 78416
Adam
Job Details: 02/22/2022
Customer complaint of unit sometimes leaving her clothes wet. Inspection machine shows several error codes over suds off-balance load oversize load motor not reaching max rpm. Manually testing prevention functions results in excellent response all functions working as designed. I did discuss with the customer proper load size as well as soap distribution. Also customer states does not happen very often only been a couple of times. Calibrated unit ran verification cycle issue resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78415
John L.
Job Details: 02/22/2022
F8E1 long fill, cleared code and tested on quick wash. Unit filling, stops and drains out. Checked for errors. Long fill returns. Valves working and dispensing water. Pressure hose secured no kinks and no obstructions. Recalibrated and tested again. Same issue, pressure sensor on control maybe issue or pressure hose may have leak. Ordering both components to resolve issue.; ordrng 1 W11211484 (cntrl-elec) and 1 W10236981 (hose)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Victoria, TX 77904
Michael
Job Details: 02/22/2022
Installed new latch, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock and appliance is working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77904
Michael
Job Details: 02/22/2022
The appliance shows error code F7E6 more fault, I tried to test the agitation and spin cycle manually, it wouldnt agitate or spin. There is 120VAC at the wall outlet and the control, after testing at the control, says to replace the control, the capacitor, harness and actuator are good, motor wont come on. ordered the control and motor just in case; ordrng 1 W11170319 (Control) and 1 W10890624 (Motor)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Victoria, TX 77904
Michael
Job Details: 02/22/2022
The appliance shuts off but the clothes are still wet per customer and it doesnt shut off. I checked the thermostats and the elements, all are good. Turned the appliance on, the timer is rotating but not shutting off, ordered the timer and rescheduled the customer. ; ordrng 1 WPW10185992 (Timer)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Victoria, TX 77904
Michael
Job Details: 02/22/2022
The customer said it will power on but when you press start it wont do any and then it will show done. The customer showed me what it does, it sounds like it wants to start. I pulled the appliance out and looked underneath, the capacitor was hanging outside of the shield. The bracket that holds it in place was broken. I found a capacitor in TS W11395618, installed the capacitor, ran a quick wash diagnostics, completed with no issues or error codes. I tried to start a wash cycle and it wouldnt start, I unplugged it again and plugged it back in to reboot it, it starts up and spins but then stops and wont do nothing. The connector to the capacitor looks damaged, ordered the lower harness, belt and reschedule the control. Please reschedule the customer when all parts come in; ordrng 1 W11590868 (Lower harness) and 1 W11239857 (Belt)
We serviced a
KITCHEN AID OVEN
Model KODE500ESS04
Near Runge, TX 78151
Michael
Job Details: 02/22/2022
I spoke with Bruce SR7732996212, he said it is repairable, these parts do fail. He did say to make sure the relay on the control isnt stuck. Ordered the broiler element and the control just in case. ; ordrng 1 W11179310 (Control) and 1 W10804429 (Broiler element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Bulverde, TX 78163
Jim G.
Job Details: 02/22/2022
There was no answer. I left vm for customer explaining techline determination for sound.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCCP50MB-1SS
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/22/2022
Dave with Scotsman ice called in to talk to me. Spoke with Dave. They were asking about my diagnosis, I guess I didnt word it properly as they were confused about why I ordered the control along with the other parts. I explained it was ordered as a contingency. He said hes going to pass it along to their tech support and may end up wanting to have someone take another (if thats what the customer wants) he said hed be in touch with the office.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near San Antonio, TX 78225
Jesus C.
Job Details: 02/22/2022
Tested unit. Not draining. Good power to pump. washer Needs Pump ordrng 1 WPW10276397 (Pump)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776DEM00
Near San Antonio, TX 78232
Douglas H.
Job Details: 02/22/2022
Last trip found faulty compressor. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. Advised customer customer of 24-48 hr cool down period. No further issues at this point. Part under limited part warranty. Labor under 90 day warranty.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78209
Garry
Job Details: 02/22/2022
As per Special Project S17304, Heating Element - SP W11540964 was installed to replace previous element with brass bushings. New heating element is in place and testing good. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Converse, TX 78109
Daniel
Job Details: 02/22/2022
Returned with part to repair. Customer stated after last visit the ice maker made a couple batches of ice but then locked up again. Replaced ice maker. New ice maker harvested successfully and filled with water. Unit now functioning as designed.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS01
Near Kerrville, TX 78028
Richard G.
Job Details: 02/22/2022
Part arrived damaged. Need to reschedule and reorder.; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Boerne, TX 78006
Drew
Job Details: 02/22/2022
Upon arrival called tech line and received Sr#7733029815 from Andy. We found the unit to have a ss issue, not allowing the freezer to cool enough to let the unit make ice. Also found the ice box fan was not blowing as hard as it shouldve. Ordering bracket and wheel clip due to them breaking upon removal. Rescheduling ice maker and valve in case they are found to be needed. Called for otl authorization spoke with Amanda received otl authorization #k11qx81xpl2 ; ordrng 1 W10846539 (Ice box fan) and 1 W10625070 (bracket) and 1 W10852685 (clip) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near San Antonio, TX 78209
Garry
Job Details: 02/22/2022
Customer complaint of ice buildup in FC after recent service call. Arrived to find FC door slightly misaligned. Aligned FC door and visually inspected door seal. Seal to cabinet is good. Removed excess localized ice buildup and thanked our customer for bringing this to my attention and allowing us to make it right. No further issues at this time.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KBMS1454BSS0
Near Boerne, TX 78015
Sebastian
Job Details: 02/22/2022
Found that the switch mechanism came undone inside a unit made repair Unit testing good
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78006
Sebastian
Job Details: 02/22/2022
Found that the interlock switches were working as design there is a thermal cut off up on the top that has blown out was able to use part of the switch assembly to make repair as it came with a compatible thermostat did however find out now I am getting a magnetron thermistor error code ordering magnetron along with the thermistor along with it customer is also having the best clock issue with the unit ordering control and UI as well; rqstng P&A on 1 W11261167 (Control), ordrng 1 W11297728 (Control ui) and 1 W11233913 (Sensor) and 1 W11346197 (Mag) and 1 W10389447 (Thermostat) and 1 12001500 (Supp noise)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78216
Garry
Job Details: 02/22/2022
Customer complaint of loud noise during operation of dryer. Replaced Drive Assembly to resolve issue. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78253
Jay
Job Details: 02/22/2022
Arrived and started filling cups to get rid of any air in lines. After 6. Or 7 water starting getting hot. At 10 it was steaming. Checked water temperature and got 98. Pulled fridge out and checked water from spigot and got 101. Advised customer to call a plumber and get it fixed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78259
Jim G.
Job Details: 02/22/2022
Reset at the breaker which allowed us to access to console ui. However I guided customer in downloading app to complete software update. Used wire tie to secure harnesses. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/22/2022
I verified a clog in the drain pump itself. I was able to salvage it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Bulverde, TX 78163
Jim G.
Job Details: 02/22/2022
There was no answer. I left vm for customer explaining techline determination for sound.
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU569XBL00
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 02/22/2022
WPW10396829 Does not appear that cooktop order made it through to at least not in my van re-ordering part just in case; rqstng P&A on 1 WPW10396829 (Cooktop)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS00
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/22/2022
I filed down the new burner at 45 degrees about 1/16 of an inch. I left the old burner in original condition as directed by Whirlpool . This right front burner is now igniting quicker.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Boerne, TX 78006
Drew
Job Details: 02/22/2022
Re tightened the door handle instructed customer of proper usage. No further issues at this point
We serviced a
LG WASHER
Model WM3001HPA
Near Boerne, TX 78006
Douglas H.
Job Details: 02/22/2022
Unit not draining. Finding issue the faulty drain pump. Ordering drain pump to resolve the issue. Scheduled for soonest availability. ; ordrng 1 4681EA2001T (Drain pump)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 02/22/2022
I verified a lid lock issue. ; schdld next appmnt for 3/1 TUE !
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS06
Near San Antonio, TX 78255
Drew
Job Details: 02/22/2022
Upon arrival found the controls to be faulty, ordering control boards. Also found high side of microwave was not functioning as designed, ordering high side parts. Also found the door latch to be issue, ordering interlock and switches. Called to get an otl, spoke with Samantha and received authorization #k11qo80xpl2 autho includes x2 labor ; ordrng 1 W11093254 (panl-cntrl) and 1 W11179310 (cntrl-elec) and 1 W10915648 (cntrl-elec) and 1 W11188752 (fuse) and 1 W11346197 (Magnetron) and 1 W10886919 (lmp-basles) and 1 W10217711 (inverter) and 1 W11238401 (transformr) and 1 W11449277 (Interlock) and 1 W10211972 (switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78255
Drew
Job Details: 02/22/2022
Replaced ice maker and valve. Unit as designed now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near San Antonio, TX 78254
Drew
Job Details: 02/22/2022
Replaced suspension and springs, replaced control. Tested unit in diagnostics unit preforming as designed. No further issues at this point
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS07
Near Converse, TX 78109
Daniel
Job Details: 02/22/2022
Customer reported control panel becoming detached from frame. After inspection found gap between control panel and frame. Tried adjusting but it would not adjust anymore. Not sure what caused the separation. Customer stated it had gotten worse over time. Control panel is on order. Will return when part is available to repair. ; O-emld tckt