We serviced a
JENNAIR REFRIGERATOR
Model JFC2290RTB
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2021
Bad light bulb. Customer says theyll get it on their own.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Universal City, TX 78148
Zachary
Job Details: 11/18/2021
Checked washer, issue is leaking water. Found water stains coming from dispenser. Checked bellow and could not find any tears that would cause leak. Per Technical Service Pointer #: W11481731 Action Required: Mandatory Release Date: August, 2020- dispenser leaking during fabric softener phase of wash. Also, found error code F5E3- unlock failure. Ordering new dispenser assembly and lock to resolve issue. Part is OOS and will need to be scheduled when available. Rescheduling bellow since it has a small non functional tear on it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB00
Near San Antonio, TX 78249
Drew
Job Details: 11/18/2021
Upon arrival I found the ice maker arm in the freezer. Replaced and no further issues at this point
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model n/a
Near Kerrville, TX 78028
Colton B.
Job Details: 11/18/2021
Replaced ice maker thermostat. Unit testing ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Selma, TX 78154
Zachary
Job Details: 11/18/2021
Replaced evaporator fan motor and diffuser. Tested and refrigerator is now working as designed. Evaporator had nice frost pattern.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC7HS00
Near Comfort, TX 78013
Colton B.
Job Details: 11/18/2021
Replaced 1 of 2 blower motors. Noise still persisting. Ordering second motor.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE500ESS05
Near Spring Branch, TX 78070
Douglas H.
Job Details: 11/18/2021
Customer stated dented/warped bottom vent assembly. Confirmed upon visual inspection. Cosmetic warranty expires within 30 days of purchase, but customer states he reported this to the distributor within this time frame. Customer supplied proof of this report (see attached image). Ordering bottom vent assembly to resolve the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/18/2021
Installed new door and valve. Needs filter housing.
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/18/2021
Tested unit. Noise during spin. Found drain hose knocking on back of unit. Secured hose. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/18/2021
Tested unit. No ice production. Ice maker not harvesting. Replaced ice maker. No further issues during testing. Job complete.
We serviced a
LG REFRIGERATOR
Model LFXC24726S/02
Near Bulverde, TX 78163
Douglas H.
Job Details: 11/18/2021
Customer stated water & ice buildup in refrigerator compartment. Inspection of unit displayed frost/ice patterns which pointed to ineffective gaskets. Ordering gaskets to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/18/2021
Guard plate was loose. Corrected issue. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78254
Sebastian
Job Details: 11/18/2021
Customers concern with the issue is that it does not feel deep enough did visual inspection of the unit confirm that there is no error codes re-calibrated unit and then tested with a small load on normal on deep fill visually inspected the load it appears to me that all the clothes were submerged pressure system appears to be working accurately at this moment gave customer instruction on how to load the clothes clothes going in loose heaps bundled up next to each other for a better wash affect. If customer has further issues with water level they are to snap pictures if possible
We serviced a
AMANA DISHWASHER
Model ADB1400AGS
Near San Antonio, TX 78231
Drew
Job Details: 11/18/2021
Upon arrival motor was not running replaced motor and drain pump not working now. Ordering drain pump.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near San Antonio, TX 78254
Sebastian
Job Details: 11/18/2021
Sr 7732274914 Visually inspected every single part of the unit all heaters are good no direct short wire harness is good ran all heaters while testing amperage at the main block a witness the breaker pop at 26 A was able to record a peek of 36 A as well breaker is definitely too weak confirmed with tech line at the breaker should not be popping at either 26 or 36 Amps. Customer has a 50 amp Square D normal breaker it just needs to be replaced by a certified electrician
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/18/2021
Our customer is having problems with poor cleaning performance. I found that the shifter had become dislodged from the cam on the gear case. I replaced the shifter with the re-engineered part. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. I ran load size calibration and tested the agitate and spin in manual test mode. This unit is now fully functional.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/18/2021
Upon previous visit, 3 burners on stove were found to be dysfunctional. Replaced all elements on range. Unit tested good & has been returned to fully-operational status. No further issues at this time.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near Boerne, TX 78006
Scott
Job Details: 11/18/2021
Replaced baking element and tested with no further issues.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model SCN60PA-1SS
Near Comfort, TX 78013
Colton B.
Job Details: 11/18/2021
Drain pump suspected to be issue. Constantly runs, no water in drain line. Customer believes to be in warranty. Will reach out with purchase date.
We serviced a
KITCHEN AID COMPACTOR
Model KTTS505ESS0
Near Fair Oaks Ranch, TX 78015
Scott
Job Details: 11/18/2021
Sr#7732277051. Customer complaint was not compacting. Tested and found compactor is working as designed. Compactor however was not installed correctly. It is not mounted to anything on top or sides and is free moving and that is customers main issue. Called tech line and spoke to TJ to have documented that compactor is working as it should and that customer would have to contact installers which customer said was through Best Buy
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Castroville, TX 78009
Jesus C.
Job Details: 11/18/2021
Door link worn and cut. Installed new link kit. Link kit still under 1 year warranty.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KHMS2056SSS2
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/18/2021
Customer stated that operation of unit created a burning smell & he subsequently turned off unit. Inspection revealed turntable driver had melted on bottom side. Ordering new turntable driver to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model MED6500FW2
Near Comfort, TX 78013
Colton B.
Job Details: 11/18/2021
Dryer door sensor failed. Replaced sensor. Unit test ok.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW2430DS01
Near San Antonio, TX 78257
Scott
Job Details: 11/18/2021
Customer complaint was control panel not working and had F2E1 error code. Tested and found bad control panel. Replaced control panel and tested with no further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78230
Drew
Job Details: 11/18/2021
Upon arrival called tech line spoke with Jr and received sr#7732274212. Found a high amp draw when heater was cycling. Ordering heater and ordering control. Customer has oven repair scheduled for dec 3rd if possible would like both repairs on same day (pending parts).
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Castroville, TX 78009
Jesus C.
Job Details: 11/18/2021
Unit having ice maker defrost issues. Gave customer number for Samsung support. Issue is covered under warranty. Gave customer Samsung number. 8667978727.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/18/2021
I ran the unit and it did not stop and the basin started overflowing with no initiation of the recirculation pump. The water level sensor is out of specifications. On the service diagnostics test the water level sensor worked. The recirculation pump worked as well. All loads passed. Oddly enough the recirculation pump and water level sensor worked on the second go around. The drain pump is intermittently not working causing water to back up melting the ice. I validated with DH. This unit will need a new auxiliary drain pump. I removed the unit from the cabinet, re,over the back panel and replaced the auxiliary drain pump. I removed the front bottom panel and dusted and cleaned of the coils and grille as best as possible without damage to the unit. I reassembled and reinstalled. I tested the operations of all components. This unit is now fully functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78260
Jim G.
Job Details: 11/18/2021
Replaced all parts save for the gearcase. Issue is resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78232
Jim G.
Job Details: 11/18/2021
Replaced tub and all parts sent save for the float switch. Issue is resolved.
We serviced a
JENNAIR RANGE
Model JED8230ADS16
Near San Antonio, TX 78216
Jim G.
Job Details: 11/18/2021
Delivered parts.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78229
Drew
Job Details: 11/18/2021
Upon arrival customer stated the unit was not having as much motion as she thought and the clothes werent clean. Upon inspection found a bad style actuator. Replaced with new and unit is functioning properly. No further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Sebastian
Job Details: 11/18/2021
Customer is having repeated issues with the control losing the ability to make selections losing sound on occasion the oven gets stuck on when theyre not able to cancel out anything they are having to reset on a weekly basis not monthly customer in general he shouldnt have to do this many resets to begin with ordering main control. Returning with Consol and going to add noise frequency suppressor to main control at 120 V control feed.
We serviced a
WHIRLPOOL DRYER
Model MED5500FC0
Near San Antonio, TX 78231
Shawn W.
Job Details: 11/18/2021
Our customer has been having problems with the unit stopping and not drying. The heating circuit is working and they attempted a no definitive way of cleaning out the homes dryer venting with the vacuum technique. I entered diagnostics and received error code F4E3 Restricted Air Flow and F4E4 L2 Line Voltage Error and User Interface (UI) F2E1 Problem (stuck button). I ran service load test and checked the moisture sensors. They are fine. This unit is good operating condition and just need the homes venting system cleaned out professionally.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/18/2021
Tested unit. Drum is warped. Will need new drum.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Selma, TX 78154
Shawn W.
Job Details: 11/18/2021
Our customer was having a screeching sound. They had a video and I could hear it slip and then the s here had. This unit needs a new belt. Whirlpool had some belts in the field at market that they had fail some tension testing. I was able to replicate the problem in manual test mode for low and medium spin. I replaced the belt and verified repair in manual test mode with low medium and high speed. Agitate is working as designed as well. Unit is now functioning as designed. Used belt from truck stock.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near San Antonio, TX 78254
Sebastian
Job Details: 11/18/2021
Replace the dispenser customer to put different brand of rinse aid and try unit. Can confirm that the heater is working customer mentioned that the dish is only dry when using the heated dry option I explain that it unit is not designed to dry unless you use the heat dry option.
We serviced a
CROSLEY WASHER
Model CAW38125HW1
Near Elmendorf, TX 78112
Chris S.
Job Details: 11/18/2021
Customer reported loud noise coming from washer. After testing unit found washer to be louder than usual on spin cycle. Was gonna take apart tub to check for anything was that was stuck in between tub but customer said he wanted the gear case replaced. Ordered gear case, suspension, and splutch kit. Will return when parts are available.
We serviced a
JENNAIR COOKTOP GAS
Model JGCP548HL00
Near Boerne, TX 78006
Colton B.
Job Details: 11/18/2021
Three of six burners die and reignite continually resulting in a popping noise. Called techline. Techline suggested replace manifold. Same conclusion came to after troubleshooting.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78248
Douglas H.
Job Details: 11/18/2021
Previous visit resulted in audible confirmation of a faulty compressor. Removed compressor & orion board and replaced each with new parts. Vacuumed system down to test pressures & all connections tested soundly. Recharged with refrigerant & returned to operation. Unit tested good. No further issues at this time.
We serviced a
WHIRLPOOL RANGE
Model XFG374LVB1
Near San Antonio, TX 78218
Jim G.
Job Details: 11/18/2021
I could not verify an issue but customer describes issue that points to a malfunctioning control board.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ingleside, TX 78362
Michael
Job Details: 11/18/2021
The customer said its not heating again. Voltage is good at the wall outlet and appliance, removed the back panel and tested the thermostats , the high limit thermostat is bad, installed new thermostat. Plugged the appliance in and turned it on, the appliance is heating and working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Taft, TX 78390
Michael
Job Details: 11/18/2021
The customer said it agitates, but does not advance and complete the wash cycle. F8E1 no fill/long fill, F5E2 lid lock fault, F5E3 lid unlock fault error codes, cleared error codes and tested the inlet valve and lid lock manually, the inlet valve is working normal it lid lock has failed, needs to be replaced. Installed new latch from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, the is working normal.
We serviced a
WHIRLPOOL DRYER
Model WED94HEAWO
Near Falfurrias, TX 78355
Adam
Job Details: 11/18/2021
Installed components tested unit issue resolved
We serviced a
WHIRLPOOL DISPOSAL
Model WG1202XH
Near Corpus Christi, TX 78414
John L.
Job Details: 11/18/2021
Installed replacement, issue has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Kingsville, TX 78363
Adam
Job Details: 11/18/2021
After installing harness and plug applying unit to oven results and no function. Taking voltage reading from both harness and wall results in in proper voltage coming to the unit. Advise customer to contact professional electrician to resolve issue
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 11/16/2021
Last trip found faulty fill tube heater. Replaced fill tube and dual valve to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/16/2021
Replaced faulty motor sump assembly. Issue is resolved.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near Boerne, TX 78006
Colton B.
Job Details: 11/16/2021
Could not remove oven due to stripped screw. Follow up Monday. ; schdld next appmnt for 11/22 MON !
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/16/2021
Installed door switch. Tested unit. Issue occurred during testing. Unit paused then started back up with start button. Tested unit. Could not duplicate again. Could not contact tech line. Phones are down. Will replace UI and control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/16/2021
Tested unit. Found wiring damaged at terminal block. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/16/2021
Complaint is unit will intermittently stop producing ice. Issue happens about once a week. Tested ice maker. Good harvest. Good water fill. Good temps in freezer. All fans are working. Called tech line. Tech line phones are down. Will need to reschedule to call at another time. ; schdld next appmnt for 11/17 WED !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/16/2021
Installed new thermistor. No further issues during testing. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/16/2021
Customer stated 5 days after last visit. Unit started loosing cooling. Bottom portion of freezer was still cold. Other half of freezer was thawed. Tested unit on arrival. Good temps in both sections. Full frost pattern on evap. All fans work. All thermistors pass. Heater is good. Called tech line. Cannot duplicate issue. Cant recommend any repairs unless we are present during the time unit Is having issues. Unit is working properly at this time. Sr 7732255032
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78254
Sebastian
Job Details: 11/16/2021
Found that there was scale buildup in the water dispenser outlet causing water to gather around the collar and buildup, then drip down this was definitely obvious when the customer pointed out that when they shut The door a few drips of water with them fall down after cleaning up the scale and putting feet down on the refrigerator found that I could not replicate the water dripping afterwards explain to customer that if any other trips occur after I do this cleaning then we may have to order a couple of street 90s be a tech line to address the dripping issue at the moment it appears the problem has been resolved also found that Wire sleeve to the bottom hinge appear to be damaged made repair on the front spot to ensure that there is no future damage to the door hinge wiring
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS03
Near San Antonio, TX 78261
Douglas H.
Job Details: 11/16/2021
Last trip found faulty rails and gasket causing rails in freezer to ice up, upon arrival customer stated freezer snowed which confirmed diagnosis. Replaced gasket and both rail brackets to resolve issues. Also used RTV to freezer liner to cavity. Advised of 24 hr set time. No further issues at this point.
We serviced a
LG REFRIGERATOR
Model LMXS30776S/02
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/16/2021
Customer stated ice production was intermittent & that the unit was making a very loud noise. Hooked up gauges to test ports on sealed system & inspected connections with blacklight. Inspection revealed possible leak at condenser line out of compressor. Possible internal leak above compressor, heard a slight on the inside of the liner when doing a pressure equalizer. Re-soldered this joint & vacuumed system down. Pressured held good both before & after refrigerant recharge. Unit tested good. Customer to monitor. Advised customer if this issue continues then it is an internal leak and nothing can be done in field to resolve an internal leak.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Chris S.
Job Details: 11/16/2021
Customer stated she couldnt open the dishwasher door all the way to get dishes out then it should be in insulation was bunched up by a door hinge and not letting door go all the way down fix the door working now waiting on the parts to come in.; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF30KMEDBSRA/AA
Near San Antonio, TX 78209
Chris S.
Job Details: 11/16/2021
Customer stated the ice wont come out of the Spencer found it should be ice was stuck together causing Ive been not able to turn fixed issue tested unit ice coming out of dispenser everything working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cibolo, TX 78108
Zachary
Job Details: 11/16/2021
Replaced grille, which was a safety hazard for the kids if they do not have shoes on. Sharp edges. Refrigerator is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Antonio, TX 78253
Sebastian
Job Details: 11/16/2021
Tried my best to attempt to adjust unit you can definitely tell that the front is not flush or even from the angle the pictures are tanking you cannot tell this but it is obvious because the bottom sliders usually stop the drawer from being able to be pushed up when fully closed right now it is only catching the left side bottom ordering sliding drawer along with the other hardware to try to address this issue as bending the metal and making adjustments did not work for me.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Cibolo, TX 78108
Zachary
Job Details: 11/16/2021
Checked dishwasher, issue is dishes not drying. Found error code F5E1- door switch stuck open. Removed door and found switch stuck open. Engaged switch, and finished testing. Got F6E2- fill valve electrical problem. Checked fill valve. Had good connection. Replaced switch and control. Calibrated and tested again. No other issues or error codes. Dishwasher is now working as designed.; used 1 WPW10653840 (Door switch) from stock
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES0
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/16/2021
Installed new clip. No further issues. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Schertz, TX 78154
Zachary
Job Details: 11/16/2021
Checked dryer, customer is experiencing a noise issue. Showed a video and seemed like cracked blower wheel. Opened up and wheel checked good. Went ahead and replaced drive assembly to eliminate. Put back together and tested. Found noise coming from vent area. Fixed that and then knocking noise started. Looked at drum during cycle and it may be slightly oblong causing knocking noise on front left wheel. Ordering drum to resolve issue.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78253
Sebastian
Job Details: 11/16/2021
Customer complaint is that apparently they have to move their pans around chasing heat however whenever I run the burners they all seem to be working as a sure they come to boiling water pretty fast they light up glowing red and it does get hot unit appears to be working as it should calling tech line. Sr 7732255868 Tech line expressed to me that since 2019 Theyve been updated for safety measures calls appear to be working just fine according to tagline father power fan also the element has already been changed out the floor unit still operating as it should customer to call in a whirlpool due to the nature of the issue customer was not informed that the unit would cycle this way when unit waspurchased
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/16/2021
Installed new tub and gearcase. No leaks during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/16/2021
Replaced the faulty harness. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bulverde, TX 78163
Jim G.
Job Details: 11/16/2021
Replaced faulty filter. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MHW5100DC0
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Customer complained of black mold near door gasket. Replaced gasket. Unit testing ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
When the washer gets plugged in it sparks. Outlet tested good. Followed Service pointer and ribbon cable plugged in correctly. Ordering new UI Panel. Will call customer when parts arrive.
We serviced a
JENNAIR ICE MAKER
Model n/a
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/16/2021
Previous visit found bad water recirculating pump. Installed new recirculating pump to resolve the issue. Unit tested good. No further issues at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78257
Douglas H.
Job Details: 11/16/2021
Customer stated that unit was over-temping and doors were uneven. Previous visit discovered inefficient or seized compressor. Installed new compressor, installed new right door gasket, leveled unit, & ensured unit was plumb and square within its enclosure. Unit tested good. Advised customer of 24-48 hour cool-down period. No further issues at this time.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302EBS00
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Leveled doors to fix mullion closing issue.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUDX30SESS2
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Replaced bin thermistor to resolve too much ice issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBSN608ESS00
Near San Antonio, TX 78230
Douglas H.
Job Details: 11/16/2021
Customer stated temp fluctuations in unit. Found compressor blistering hot all tests testing good. Contacting techline per notes, spoke with Leo. Explained the situation and stated needed to check pressures. Something going on with SS. 7732252168 Ordering compressor to resolve issue.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model WOD77EC0HS01
Near Kerrville, TX 78028
Colton B.
Job Details: 11/16/2021
Lower oven would not work. Checked and found bad thermostat. Replaced thermostat unit testing ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78254
Sebastian
Job Details: 11/16/2021
Authorization number provided found that the auger motor is unresponsive power being fed to it motor is completely rusted out ordering motor and shaft concerned customer has with the water spout spiraling when it comes out is due to scale buildup ordering tube but will attempt to clean out with pipe cleaner on return.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near San Antonio, TX 78260
Jim G.
Job Details: 11/16/2021
I replaced the gasket but the underlying issue is the rail
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE900HBS00
Near Boerne, TX 78006
Colton B.
Job Details: 11/16/2021
Customer complained of oven turning off intermittently. Found no issues, faults, or bad components. Customer stated only started after recent software update. Believed to be faulty update. Unit appears to be working now.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/16/2021
Our customers strike is indeed broken. I tried to close it for temporary use but it would not. In diagnostics I received Error Code F7E9 Locked Rotor. Our customer has not had any other problems. The motor looks sound. They have had a few over loads. I am ordering the lid latch as a contingency as well as a control since they are in stock. If the strike comes in earlier and we can get out there earlier that would be fine.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near San Antonio, TX 78254
Sebastian
Job Details: 11/16/2021
Replaced subassembly. resolved the issue
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0HS01
Near Boerne, TX 78015
Sebastian
Job Details: 11/16/2021
Replace both control consul and harness set unit time watch for a few minutes looks good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/16/2021
I found that the freezer led was out of specifications. I replaced with a new led. All lights are now functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78230
Jim G.
Job Details: 11/16/2021
It appears a harness issue however customer will monitor the issue and contact.
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78244
Chris S.
Job Details: 11/16/2021
Customer stated that was taking forever to dry and theres moisture in the dryer. Customer also said that he clean out the vent hose that goes in the wall replace the vent hose to the dryer found it should be blower wheel was not even installed right and was often not given good airflow fixed blower wheel test the unit everything working properly.
We serviced a
UNKNOWN VENT HOOD
Model UXT5530AAS3
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/16/2021
Our customers push button switches for two levels of the fan our no longer working I uninstalled the vent hood, panels, light console and all connectors for the control. Specialty tool was needed because one section did not have a moles connector. I went home to secure needed tools. I returned and installed the control with all connections. I reassembled and reinstalled the unit and tested. The vent hood is now fully functioning as designed. Our customer was concerned about how to and how often to clean the vent filters and was interested in replacing. I went over the owners manual with him and provided the part number W10169961A. When installing the control I found that the part sent was not the correct part. This is likely to the 3 engineering code being absent from the ticket. This falls on improper submission. Correct part ordered. When I returned from securing the needed tool, the screws I had laid out in order had been placed in a pile. When resembling the two holes on the front and back left of the vent hood had become stripped in the vent hood. This is not an available part. I called Whirlpool Tech Line and spoke with Rich about the strip in the sheet metal. He advised me to go one size up in diameter from a hardware store. SR# 7732260254. I informed our customer of the plan.
We serviced a
JENN-AIR RANGE
Model JES9900BAS
Near San Antonio, TX 78247
Zachary
Job Details: 11/16/2021
Found cooktop cracked on front left so customer is unable to use FL burner. RF infinite switch is not working but already on order just not yet received. Ordering cooktop to resolve issue
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Converse, TX 78109
Zachary
Job Details: 11/16/2021
Checked washer, issue is not draining. Found error codes F9E1- long drain, F7E7- motor speed fault, F0E7- load detected while running clean cycle. Drain pump was trying to drain but couldnt. Lid was locked. Had to manually drain probably like 6 gallons or more of water and flow was extremely slow. Took forever. Removed drain pump and it was clogged. Replaced drain pump and tested. Washer is now working as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB05
Near San Antonio, TX 78244
Zachary
Job Details: 11/16/2021
Tech 17 and I removed OTR MW from cabinet. Inspected and damper is causing noise which is normal. Replaced damper and put WP padding down to help with noise when activating vent fan. Put back in cabinet and tested MW is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Corpus Christi, TX 78404
Michael
Job Details: 11/16/2021
I replaced one of the led lights on the right side and side lights came in except the 2 on top. I removed the freezer door and removed the module, found one of the wires is broken in the cabinet, unable to splice it. Called and spoke with Ed SR7732260268. Explained to him one of the wires was broken and I am not able to splice it because its inside the cabinet, he said it was non repairable and referred them to customer service
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Corpus Christi, TX 78415
Michael
Job Details: 11/16/2021
The display doesnt work per customer. F1E0 internal board failure, installed new control, preheated the oven, the control/oven and top burners are working normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near Corpus Christi, TX 78413
John L.
Job Details: 11/16/2021
Inspected unit, found issue with control board. Replaced and tested. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Aransas Pass, TX 78336
Michael
Job Details: 11/16/2021
Installed the new pump &motor,, filled the appliance with water, found another leak on the back left corner, its leaking from the element, tightened it up, still leaking, the copper washer is partly gone, element needs to be replaced. Ordered the element and reschedule the customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAH02
Near Corpus Christi, TX 78410
Adam
Job Details: 11/16/2021
While trying to remove old door seal off of right hand side of refrigerator doors ran to the same problem as with the freezer door. Liner for door will start to crack in several places and stuffing/insulation coming out with existing door seal. In order to resolve issue entire door will need to be replaced. Also doorhandle that was ordered I believe has been missed packaged because it is not long enough to cover Distance between screw mounts will need to re-order handle.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Corpus Christi, TX 78412
Adam
Job Details: 11/16/2021
Replace control board tested unit issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Corpus Christi, TX 78418
Adam
Job Details: 11/16/2021
Customer complaint of soap dispenser door not closing. Further investigation shows no error codes but further investigation shows dispenser door has chip missing theyre just so happens to hold the door shut. Replace dispenser simply tested unit issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78244
Zachary
Job Details: 11/16/2021
Customer had all packaging brand new in home of dishwasher. Builders did no leave any of the manuals behind for customer. Emailed all owners manuals for appliances to customer and took manufacturers tags out of dishwasher. Instructed on rinse aid and proper loading procedure. Instructed all uses of dishwasher and tested since it has never been ran. Dishwater is working as designed and no errors found. Customer now knows how to use dishwasher.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/15/2021
I spoke with Sean, Senior Technician at Whirlpool SR#7732243682. Confirmed my approach to the repair. I replaced the UI harness and tested. This unit is fully functional. If antsy further problems related to these error codes would start with replacing the console.
We serviced a
JENN-AIR DISHWASHER
Model JDB8500AWX3
Near San Antonio, TX 78209
Jim G.
Job Details: 11/15/2021
Kick plate needs to be reapplied. Will,return to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78247
Shawn W.
Job Details: 11/15/2021
I found that our customers air duct in the freezer had a broken retainer tab up front. The Lowes installers did not remove the packing tape as a result the sump t became disassembled and broke when the tape was removed. This will need to be replaced for proper functioning of air flow. Part ordered.
We serviced a
WHIRLPOOL DRYER
Model CEM2940TQ1
Near Somerset, TX 78069
Jesus C.
Job Details: 11/15/2021
Installed new motor and blower wheel. No further issues. Job complete.