Near San Antonio, TX 78258
Shawn W.
Job Details: 04/29/2020
WASHER WHIRLPOOL WFW8620HC1 Replaced light. Light and unit now fully operational.
Near Boerne, TX 78015
Douglas H.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Last trip found issue to lie in UI and electronic control. Replaced both to resolve the issue. No further issues at this point. Collected P&L.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty door closer on right door. Replaced door closer to resolve the issue. Customer also stated unit leaked water from ice maker and there was ice build up under the ice bin. Tested ice maker tested good. Used perma gum under ice chute to seal it. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/29/2020
DRYER WHIRLPOOL WGD8000DW4 "Checked dryer found drum not spinning upon further troubleshooting found belt not installed on pulley, seated belt onto pulley ran dryer no issues . Good heat coming from unit. Job complete."
Near Boerne, TX 78006
Christian G.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Issue stated by customer: not making ice. Found unit had ice bin frosted up as well as frost build up by ice maker. Ran unit through ice harvest and water fill to ensure ice maker was working properly. Determined air was getting in from ice door. Ordering ice door to resolve issue. Customer also noted noisy operation of fridge. When I opened RC side door I heard the diffuser running very loud. Ordering diffuser w/cover as well.; ordrng 1 W11098702 (door-ice) and 1 W11164593 (diffuser) and 1 WPW10457601 (support)
Near San Antonio, TX 78258
Shawn W.
Job Details: 04/29/2020
DRYER WHIRLPOOL WED5000DW2 Was unable to verify serial number. Customer explained to me that the first unit was replaced. I called the office as well as NR. The unit is still under manufactures warranty in SB Web. I updated ticket with actual serial number. Have 160 VAC between red and black on terminal block L1 to L2. 120 VAC black and white. 60 VAC red and white. Asked client if they had some recent electrical work done and they informed me that they had solar panels installed but that they were not operational yet. Noticed that the rear panel was missing 2 screws 693995. I replaced them with truck stock. Informed client that they should contact the Solar Company to adjust what electrical changes were made so that the dryer will receive the 240VAC needed to operate as designed. Told them that it will function fine and to give us a call if there are any further issues. Unit is fully operational.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 04/29/2020
DRYER WHIRLPOOL WGD5000DW3 Checked dryer found PTS button not switching over when pushed to start. Replaced PTS relay with truck stock ran dryer no issues. Good heat coming from dryer. Job complete.; used 1 WPW10117655 (RELAY-PTS) from stock
Near San Antonio, TX 78257
Christian G.
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Issue stated by customer: Resident said after last visit dishwasher was still not heating and only cleaning about 95%. Ran unit through diagnostics, unit passed through all functions. Started normal cycle and unit heated up and jets were running normal. Instructed customer to run a cycle with soap and continue to use rinse aid plus allow sink water to run till it’s hot then start unit and that may get the last of the residue off dishes. Unit tests good at this time."
Near San Antonio, TX 78232
Steven G.
Job Details: 04/29/2020
BEVERAGE CENTER JENN-AIR JUBFR242HL00 "Checked refrigerator found unit to have a leak, advised tech line unit has new freon R600A need charging kit and need to run nitrogen through unit and bubble test. SR7727699333; schdld next appmnt for 4/30 THU !"
Near Fair Oaks Ranch, TX 78015
Christian G.
Job Details: 04/29/2020
REFRIGERATOR KITCHEN AID KBFC42FTS04 Issue stated by customer: gasket starting to tear. Customer requested gasket be delivered and installed. Upon arrival I found the units gasket was foam sealed into door and couldn’t be removed without causing damage to unit. Informed customer whole door would have to be ordered. Customer stated they would wait. Collected s.call(105.00+tax) via card.
Near San Antonio, TX 78209
Steven G.
Job Details: 04/29/2020
WINE COOLER WHIRLPOOL KURG24RWBS21 "Checked refrigerator found unit not cooling found new timer stuck in defrost, clicked timer started cooling ordered new timer.; ordrng 1 W10239390 (timer-def)"
Near Boerne, TX 78006
Christian G.
Job Details: 04/29/2020
OVEN GAS WHIRLPOOL KEBS179BSS00 "Issue stated by customer: Nothing Is Working - No Power - Wall Oven. Customer explained fuse had blown multiple times, blower had been replaced before, control, console fuse assembly was replaced. Previous tech ordered cooling fan. Replaced. Found neutral wire was not connected to anything, re secured wiring. Also noticed house wiring had no neutral wire, ground and neutral from oven power cord were spliced together on single ground wire from house. Explained to customer this could have caused fuse issues all along. Spoke to Techline J.K. To document wiring concerns. Ref# 7727653930. Unit tests good at this time, ran functions for 5 minutes and unit ran good. Collected check for for part(+shipping)"
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/29/2020
DISHWASHER KITCHEN AID KDTE234GPS Repair complete. Unit is level and secure to cabinetry.
Near San Antonio, TX 78266
S. L.
Job Details: 04/29/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 "Installed new control in back tested icemaker working but no lights and dispenser not working, installed UI and lights working now but no dispenser called techline spoke to Butch sr 7727699310 he had me bypass pantry UI and dispenser works advised to order new pantry UI. New estimate. Rescheduling tomorrow part in SSB spoke to DB.; ordrng 1 WPW10769076 (cntrl-elec)"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/29/2020
REFRIGERATOR SAMSUNG RF263TEAESG Called Samsung techline as is a reoccurring issue. He stated to make sure EVAP drain is fully defrosted. Defrosted drain line fully to resolve the issue. No further issues at this point.
Near San Antonio, TX 78214
Jesus C.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Unit not cooling. No frost on evap. Compressor will run for 10 seconds then shut off. Will need to replace start device. ; ordrng 1 WPW10448874 (start-dev)
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/29/2020
DRYER ROPER RED4516FW After connecting the plug to the terminal block found issue to be faulty wiring harness. Ordering harness to his resolve issue. ; ordrng 1 WPW10450286 (harns-wire)
Near Boerne, TX 78006
Douglas H.
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Unit rack adjuster broke. Quoted 298.49 for all costs. Customer wanted to proceed with repair. Replaced adjuster kit to resolve the issue. Unit performing as designed now. No further issues at this point. Collected all costs.
Near San Antonio, TX 78253
Justin
Job Details: 04/29/2020
REFRIGERATOR KITCHEN AID KBCS24LSBS04 "Unit has extended warranty on some of the repairs, going to set call for a sealed system tech to return. Think the unit will need to be charged might be low on refrigerant. Hear fan and compressor running, unit is still cooling just not cool enough. Bill service call to customer, took pictures of extended warranty information. ; ordrng 1 W10163273 (drier-tube)"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/29/2020
WASHER WHIRLPOOL WTW8500DC5 "Customer complaint is that the unit is still making a scratching noise and getting the LF code. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F8E1 long fill, F0E4 spin limited by water temperature. Ran unit through automatic test and unit seems to be running as designed. No error codes after test. Will need to order inlet valves. Called techline and spoke with Robert. States not to change out the gearcase but to go ahead and change out the inlet valves. Informed techline that this is the third visit about the noise. Suspension has been replaced previously. File number 7727697154; ordrng 1 W11165546 (valve)"
Near San Antonio, TX 78201
Jesus C.
Job Details: 04/29/2020
WASHER MAYTAG MVWB765FW1 complaint is that water will remain in dispenser tray. Tested unit. Water fills trays and empties out. Called techline. Sr 7727696427. Unit is working properly. It is normal for some water to accumulate in discerner. Collected service fee. Job complete.
Near San Antonio, TX 78221
Jesus C.
Job Details: 04/29/2020
DRYER SAMSUNG DV42H5000EW/A3 Tested unit. Not heating. Good power to element. Event is reading open. Element will have to be replaced. Collected service fee. Ordering element. ; ordrng 1 DC47-00019A (element)
Near San Antonio, TX 78254
Richard G.
Job Details: 04/29/2020
RANGE WHIRLPOOL WFG525S0HB1 Replaced control. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Last trip found faulty diffuser and control. Replaced both to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near Alamo Heights, TX 78209
Shawn W.
Job Details: 04/29/2020
OVEN ELECTRIC (D WHIRLPOOL WODA7EC0HZ00 Reconstructed door with all new glass using ordered parts. Re-installed door. Fully operational. Collected for service fee. Whirlpool covering parts and labor.
Near Somerset, TX 78069
Jesus C.
Job Details: 04/29/2020
WASHER MAYTAG MVWB865GW0 Installed new control. UI not responding. Able to access diagnostics. Error code F6E2. Good power to UI. Will need to replace console. ; rqstng P&A on 1 W11135391 (console)
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/29/2020
DRYER MAYTAG MEDB835DW4 Found 3 small paint droplets and a small scratch in the left side. Unit is out of cosmetic warranty.
Near San Antonio, TX 78232
Shawn W.
Job Details: 04/29/2020
REFRIGERATOR MAYTAG GB2FHDXWB06 Received and collected service fee ofon last call. Temperatures were reading 43 F in fresh food and 02 F in freezer. No current excessive ice build up on evaporator coils. Replaced control board. Set new program at 01 left unit at the manufactured suggested setting of 4 for both the fresh food and the freezer. Fully operational. Customer is paid in full for remainder of the service call.
Near Converse, TX 78109
S. L.
Job Details: 04/29/2020
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics found UI not responding sometimes, after running found slight vibration found service pointer W11445524 checked dampers springs and install no issues ordering new ACU and UI, customer complains about door not lining up after inspection found hinge slightly bent ordering this as well. Rescheduling Monday.; ordrng 1 W11318815 (HINGE) and 1 W11319991 (CONSOLE) and 1 W11322903 (CONTROL)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW01 There is a small dent on the right side of the main cover. This part is not a serviceable part.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/29/2020
FREEZER WHIRLPOOL WZF34X20DW01 Customer complaint is that the seal is bad on the door causing ice buildup in 5e freezer. Verified issue and bad seal. Ordering seal.; ordrng 1 W10574475 (gasket-dor)
Near San Antonio, TX 78245
Richard G.
Job Details: 04/29/2020
WASHER MAYTAG MVWC565FW1 "Customer complaint is that the washer will not fill. States she washed a load of sheets and they were dry when the cycle was finished. Have previously changed the valves and control for this issue. Started a cycle on bulky items and the unit filled as designed. The customer was very shocked at how much water was going into the unit and says it never does this. Ran the drain and spin cycle, lid would not unlock after drain and spin cycle. Had to unplug unit from wall and plug it back in to get it to unlock. Ran unit through normal wash cycle and the unit only filled a couple of inches, not even covering the washplate. Called techline and spoke with Sterling. Recommends testing out the encoder for water level and replacing if needed. Ordering encoder.; ordrng 1 WPW10285511 (cycle select switch)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Checked refrigerator ice maker found ice maker leaking water causing ice build up under ice maker. Found water inlet tube no installed properly. Unit is working as designed. Job complete.
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/29/2020
WASHER SAMSUNG WF330anb.xaa.02 Unit wouldn’t spin and making loud noise. Found issue to be a severely clogged drain pump and hose. Cleared obstructions to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc and labor.
Near Boerne, TX 78006
Christian G.
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Issue stated by customer: dishwasher 2nd rack kept coming off. Found retainer clip broke off. Ordering clip; ordrng 2 WPW10082861 (stop)s
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/29/2020
WASHER WHIRLPOOL WTW4816FW2 Customer stated that the unit isn’t completing cycles. Diagnostics revealed error F8E1. Swapped out a new valve to resolve issue. Ran automatic test cycle and unit is testing good now with no further issues at this time. Yes to survey.
Near San Antonio, TX 78256
Christian G.
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Issue stated by customer: refrigerator pantry drawer had ice build up behind it and could not close drawer. Upon arrival customer notified me she defrosted unit for us. Could not determine cause of ice formation. Small amount of water left on left side of fridge where ice thawed. Contacted tech support who stated to check if drain was clogged and make sure ice maker wasn’t leaking water to back of fridge. Verified both were clear. Tech stated if there was no ice we would not be able to properly diagnose what cause of issue is and told me to inform customer to allow ice to freeze up again and return. Informed customer we would be back in a few days to resume diagnosis.; O-emld tckt
Near Spring Branch, TX 78070
Jim G.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Reset unit and inspected switches. Light isle was corrected. Replaced mullion heater. Issue resolved.
Near San Antonio, TX 78254
Douglas H.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Last trip found faulty UI and diffuser. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78244
Steven G.
Job Details: 04/29/2020
WASHER AMANA NTW4600VQ1 "Talked to customer ordered parts from APD they will be here Thursday, put customer on for that day ; schdld next appmnt for 4/30 THU 3 pm"
Near Bulverde, TX 78163
Jim G.
Job Details: 04/29/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR Replaced auger and icemaker. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 04/29/2020
BEVERAGE CENTER KITCHENAID KUBL204ESB00 Replaced evaporator cover. issue resolved.
Near San Antonio, TX 78258
Shawn W.
Job Details: 04/29/2020
DRYER MAYTAG MEDB200VQ0 When I opened door the power came on. Was getting proper 240 VAC and 120 VAC at both L1 and L2. Diagnostics revealed error code F31 L2 line voltage error. Reseated the the connections on the control board. Ran the unit on normal mode and the L2 Low no line voltage error started flashing. Called Techline and spoke with Scott. We eliminated the control board as an issue by checking the heat relay in both fluff and normal to ensure that the centrifugal switch was closing. Checked the high limit thermostat and it was fine. Found that the heating element was open and needs to be replaced. Spoke with client about air venting. As a courteously I vacuumed out the inside of the dryer. Collected for the service call. Client needs time to think about the repair; ordrng 1 WP8544771 (element)
Near Boerne, TX 78015
Christian G.
Job Details: 04/29/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01 Issue stated by customer: light in freezer section went out and refrigerator section is dim now. Ordering all light modules in RC/fc section.; ordrng 8 W10908166 (module)s
Near Schertz, TX 78154
S. L.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Found lower module failed used truck module replaced found upper right on top flickering replaced with module sent by office all operations normal.; used 1 W11205083 (MODULE) from stock
Near Cibolo, TX 78108
S. L.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVQ00 Replaced valve and switch tested no leaks found water flow slow with filter in advised customer to get new filter. Al operations normal.
Near San Antonio, TX 78247
Steven G.
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Checked refrigerator after cleaning frost in freezer customer talked about lights going out and after unplugging unit to reset control lights started to work, replaced light control board unit checks ok."
Near San Antonio, TX 78258
Steven G.
Job Details: 04/29/2020
REFRIGERATOR KITCHEN AID KSSC42QTS00 "Checked refrigerator found leak in Evaporator, replaced evaporator and drier vacuumed unit and found leak at cap tube in cabinet can not be repaired advised tech line SR7727659423; used 1 W10143759 (DYE DRIER ) from stock"
Near Corpus Christi, TX 78416
Adam
Job Details: 04/29/2020
DRYER MAYTAG MGDC215EW0 "Burner assembly that was ordered was supposed to come with a pre-installed igniter. So after removing and installing new burner assembly come to find out igniter was not packaged in the box with new burner assembly. Tried to use old igniter from old assembly with no success. Replace thermostat, sensor and igniter to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3387134 (thermostat) and 1 338906 (sensor) and 1 3392519 (thermal fuse) and 1 3977394 (sub 279769) and 1 686590 (sub 279311) and 1 W10423382 (thermostat)"
Near Alamo Heights, TX 78209
Steven G.
Job Details: 04/29/2020
ICEMAKER (STANDA KITCHENAID KUIX535HPS00 "Checked ice maker found unit is working properly right now could not find any problems, customer to watch and call if any thing comes up."
Near San Antonio, TX 78219
Steven G.
Job Details: 04/29/2020
WASHER WHIRLPOOL WTW8040DW4 "Checked washer found bad UI and control thru diagnostics test, replaced parts checked operation unit working normal now"
Near Rockport, TX 78382
John L.
Job Details: 04/29/2020
DISHWASHER KITCHENAID KDTE304GPS0 "Inspected unit, front panel is extremely dented I will need to be replaced.; saved tckt"
Near Victoria, TX 77905
Michael
Job Details: 04/29/2020
WASHER MAYTAG MHW5630HC0 "John came out to help, after explaining of what I’d done and no visual on the water leak, he said how he’d experienced this before and had me order some parts that resolved the issue. Ordered parts and rescheduled ; ordrng 1 W10575334 (disp.drawer assy) and 1 W11106747 (bellow) and 1 W11316604 (hose)"
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 04/29/2020
WASHER WHIRLPOOL WFW5620HW0 Replaced ui on washer unit is working as designed no error codes found during testing or operation. Job complete.
Near Victoria, TX 77904
Michael
Job Details: 04/29/2020
REFRIGERATOR SAMSUNG RF4287HARS "Model number RF4287HARS, the ice maker is not, responding, temperatures are good, unable to get through to tech support, reset the ice maker, customer will call back and cancel if it starts making ice. Ordered, ice maker to resolve issue. Quoted; ordrng 1 DA97-07365G (ICE MAKER ASSEMBLY)"
Near Corpus Christi, TX 78418
Adam
Job Details: 04/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspection of unit comes back with error code 64 foot switch. Replace float switch and water inlet valve to resolve issue.; ordrng 1 W10195039 (switch,overfill) and 1 W10327250 (fill valve assy)"
Near San Antonio, TX 78253
Justin
Job Details: 04/29/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ0 "Replaced interlock, and fuse. Tested to complete."
Near Converse, TX 78109
S. L.
Job Details: 04/29/2020
RANGE MAYTAG MER6600FZ2 Removed door replaced outer door and badge installed door tested all operations normal.
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/29/2020
WASHER AMANA NTW4516FW3 Customer stated that the issue is the unit does not fill all the way when running a normal cycle. Owners manual indicates that the deep water wash cannot be used in the normal cycle. Reviewed use and care with customer and determined that there are no further issues at this time.
Near Victoria, TX 77901
Michael
Job Details: 04/29/2020
RANGE MAYTAG MGR6600FZ1 "The display doesn’t come on at all, I asked the customer if the error code was F1E0, she said yes, it’s a control failure, also the the door to the oven wasn’t closing properly, the hinges are damaged as well as the oven knob, said it’s been this way since they bought it. Order parts to resolve issues.; ordrng 1 W11101439 (knob) and 1 W11204512 (CONTROL ) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)"
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/29/2020
DRYER WHIRLPOOL WED6620HC1 Installed new console. UI is working. No issues during testing. Tested to complete.
Near San Antonio, TX 78211
Jesus C.
Job Details: 04/29/2020
WASHER AMANA NTW4516FW3 Complaint is washer making thumping noises. Tested washer. Ran diagnostics test. Could not duplicate noise. Issue could be caused by overloading. Advised customer to monitor amount of clothing. Performed customer instruct on proper use and care procedures. Job complete.
Near Little Rock, AR 72202
Colton B.
Job Details: 04/29/2020
RANGE WHIRLPOOL KODC304ESS01 Issue is a noisy oven. Convection motor is making loud humming noise even when fan is not spinning. Ordering new convection motor assembly to resolve issue. Please see sticky for updated contact info.; schdld next appmnt for 5/7 THU !
Near San Antonio, TX 78245
Richard G.
Job Details: 04/29/2020
COOKTOP GAS KITCHENAID KCGS950ESS02 Replaced cooktop. Unit is good to go.
Near Little Rock, AR 72223
Colton B.
Job Details: 04/29/2020
ICEMAKER KITCHENAID KUIX505ESS2 "Issue is no power to unit. Began to move unit out of cabinet and power came back on. This indicates a faulty drain pump. Ordering new drain pump and returning. Talked to WM, job will be covered under warranty. Returning Monday.; ordrng 1 1901A (DRAIN PUMP KIT)"
Near San Antonio, TX 78253
Christian G.
Job Details: 04/29/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Issue stated by customer: burners not adjusting. Burning food. Replaced offices with spud kit and replaced one right rear spreader flame holder. Unit adjusted as intended and flames were proper heights. Unit tests good at this time.
Near Little Rock, AR 72211
Colton B.
Job Details: 04/29/2020
WASHER WHIRLPOOL MVWC350AW1 "Issue is that the washer will only work on the cold water setting. Unit operates perfectly on that setting, however it won’t come on in any other temperature setting. Finding issue to be a bad temperature selection switch. Ordering new switch to resolve issue. Quoted for P&L on return visit. Collected service call. Gate code to apartment is 655. ; ordrng 1 WPW10285518 (TEMPERATURE SELECTOR)"
Near San Antonio, TX 78201
Jesus C.
Job Details: 04/29/2020
WASHER MAYTAG MVWB765FW1 complaint is that water will remain in dispenser tray. Tested unit. Water fills trays and empties out. Called techline. Sr 7727696427. Unit is working properly. It is normal for some water to accumulate in discerner. Collected service fee. Job complete.
Near Alamo Heights, TX 78209
Shawn W.
Job Details: 04/29/2020
OVEN ELECTRIC (D WHIRLPOOL WODA7EC0HZ00 Reconstructed door with all new glass using ordered parts. Re-installed door. Fully operational. Collected for service fee. Whirlpool covering parts and labor.
Near Corpus Christi, TX 78412
Adam
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived at customers location and started to explain cost of diagnostic fee parts and labor required for this job. Customer was under the impression that she was going off of price quote from back in July when in fact The cost for one component as well over by itself not to mention the cost for labor or second component. Customer was not aware that cost would be that much different and has declined any service
Near Corpus Christi, TX 78412
Adam
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Customer complaint of icemaker not producing ice. Inspection of unit shows icemaker will call for ice and is freezing but will not harvest. Tried jumping all icemaker several times you can hear a click but no rotation on the dial. Installed new icemaker from truck stock tested several times works accordingly. Issue resolved
Near Bishop, TX 78343
Adam
Job Details: 04/29/2020
WASHER WHIRLPOOL WFW85HEFW1 Inspection of unit shows error code for long dream as well as water level sensor. Replace control board and cleaned out drain pump. Issue resolved
Near San Antonio, TX 78240
Richard G.
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Customer complaint is that the icemaker is not making ice. Found ice blocking the icemaker arm from checking the bin for ice. Cleared out ice blockage. Tested icemaker and valves. Unit is good to go.
Near Victoria, TX 77905
John L.
Job Details: 04/29/2020
WASHER MAYTAG MHW5630HC0 "Helped to find issue that was causing problems on this unit, cause was located in parts were ordered."
Near Rockport, TX 78382
John L.
Job Details: 04/29/2020
REFRIGERATOR JENN-AIR JFX2897DRP02 "Installed components, lights are coming on as it should. Issue has been resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 04/29/2020
WASHER WHIRLPOOL WTW5000DW3 "F8E1 long fill, tested valves for function. Valve function normally. Looked to drain and stand pipe, found that drain pipe not in standard stand pipe. This is making it difficult for unit to drain. Issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 04/29/2020
WASHER MAYTAG MHW3505FW0 "Installed components, call after installation. Unit made it to the test cycle without issue, issue resolved."
Near Victoria, TX 77905
Michael
Job Details: 04/29/2020
WASHER ROPER RTW4516FW2 "Customer complaint, no cold water and won’t spin. F8E1 error code, cleared error code, tested inlet valve, no cold water. Removed the hose and found the screen was clogged up with sand and other particles, cleaned out the screen in the hose and inlet valve, tested inlet valve, it’s working normal on both sides, ran a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Portland, TX 78374
John L.
Job Details: 04/29/2020
WASHER MAYTAG MVWC565FW2 "Installed control, ran recalibration. Tested unit on bulky and normal to see water level during wash. Water level is hitting correct level, issue is resolved."
Near Victoria, TX 77901
Michael
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Removed back panel in RC, evaporator was starting to ice over, defrosted and Installed parts ordered, the fan is blowing stronger and the cover isn’t bowing in the middle like it was. Both fans are working normal and all tests checked out."
Near Little Rock, AR 72205
Colton B.
Job Details: 04/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Issue is no ice production. Found issue to be ice maker was turned off. Customer suspected that might be the issue but didn’t know how to turn back on. Turned IM back on, unit tested good."
Near Little Rock, AR 72223
Colton B.
Job Details: 04/29/2020
REFRIGERATOR KITCHENAID KSSO48FTX02 "Issue was a no cool refrigerator. Replaced on/off switch, unit is now cooling. Compressor, evaporator and condenser fan are all running. Numbers are still flashing, informed customer that this is due to the over temperature alarm. It should go away once refrigerator hits the recommended temperature. Also told customer to give unit 24 hours to cool. If there are any issues to let us know. Collected check for for new switch."
Near Alexander, AR 72002
Colton B.
Job Details: 04/29/2020
DRYER MAYTAG MEDC465HW0 Issue was a warped front panel. Replaced panel to resolve issue. Customer inspected panel before leaving. Unit tested good.
Near San Antonio, TX 78209
Douglas H.
Job Details: 04/28/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Complaint was freezer section not cooling. Upon arrival found the unit functioning properly. Ran diagnostics testing to check unit. Finding issue wasn’t a SS issue but with the UI. Ordering UI to resolve the issues. ; ordrng 1 W11330486 (UI)
Near Pleasanton, TX 78064
Douglas H.
Job Details: 04/28/2020
ICEMAKER (STANDA KITCHEN AID KUIX305ESS2 "Last tech found faulty compressor, rediagnosed unit. Found compressor fully functioning with normal noise. Did find the water level sensor in RECIRC pump faulty. Likely RECIRC pump culprit for noise as well. Ordering RECIRC pump to resolve. Customer asked to have compressor rescheduled Incase. ; ordrng 1 W11325175 (RECIRC PUMP )"
Near Atascosa, TX 78002
Jesus C.
Job Details: 04/28/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Customer not available for appointment. States never got confirmation for appointment. Primary phone number is wrong. Main number is 210-789-7557. Customer will call to reschedule. ; saved tckt
Near San Antonio, TX 78229
Shawn W.
Job Details: 04/28/2020
DRYER MAYTAG MED6630HW1 Replaced control unit. Conducted diagnostics. No errors. Ran dryer on regular. Dryer stopped at 2 minutes 16 seconds. Replaced thermal cutoff and dryer was still stoping at about 2 minutes. Called DM to validate my concern about the moisture sensor. Parts ordered.; ordrng 1 3387223 (electroid) and 1 3387223 (electroid) and 1 W10298258 (harns-wire)
Near San Antonio, TX 78254
Christian G.
Job Details: 04/28/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Ordering MW ACU again. Rescheduled to Thursday the 30th W11325603; ordrng 1 W11325603 (MW ACU)
Near Mico, TX 78056
Justin
Job Details: 04/28/2020
RANGE JENNAIR JJW8330DDS "Found unit is lock mode from self clean. Will not go out of lock mode, will need a new door latch for unit. ; ordrng 1 WPW10186996 (latch-door)"
Near Universal City, TX 78148
Shawn W.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Door, washer and 2 caps replaced. Formed gasket with screw driver and blow dryer. Unit is now fully operational. Door closing as designed."
Near Converse, TX 78109
Shawn W.
Job Details: 04/28/2020
RANGE WHIRLPOOL WFE505W0HB2 Replaced open element. Burner and unit fully operational.
Near Converse, TX 78109
Shawn W.
Job Details: 04/28/2020
DRYER MAYTAG MEDC215EW1 "Arrived at customers home and was informed that the product was purchased approximately two years ago and that their daughter Mandy should have a extended warranty. The customer was not prepared to pay a service fee , I provided the number to our office and explained to them that they could give us a call once the extended warranty was found. I had called our office to determine if this was supposed to be a COD call and they had no record of it."
Near Live Oak, TX 78233
S. L.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Found drain tube at evaporator full pf ice not draining defrosted found foam insulation in tube. Removed tested all operations normal.
Near San Antonio, TX 78233
S. L.
Job Details: 04/28/2020
DRYER MAYTAG MEDB765FW0 Removed terminal block replaced wires and back screws. Installed new feet then removed blower and motor. Installed new blower and motor reassembled no errors all operations normal unit staying on.
Near San Antonio, TX 78256
Douglas H.
Job Details: 04/28/2020
OVEN ELECTRIC (S KITCHENAID KOST100ESS03 Upon further investigation found the only glass broken was outer door glass. Replaced glass door to resolve the issue and installed name badge. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78255
Douglas H.
Job Details: 04/28/2020
REFRIGERATOR AMANA AFD2535DEW Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near Floresville, TX 78114
S. L.
Job Details: 04/28/2020
DRYER MAYTAG MEDB850WQ0 Called safety spoke Adam SR number 7727658501 authorization number should not P in it labor only covered he changed concession in service bench have. He advised that repair will not be covered by Whirlpool but service fee is covered found melted K2 relay on control which damaged UI and main harn; rqstng P&A on 1 W10319802 (harns-wire) and 1 WPW10111620 (cntrl-elec) and 1 WPW10336131 (cntrl-elec)
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/28/2020
WASHER WHIRLPOOL WTW4816FW2 Tested washer. Filled tub with water and drained unit multiple times. No leaks from valves or hoses. No leaks during inspection. Unit is working properly. Advised customer to monitor issue. Job complete.
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 04/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Checked refrigerator found IM not going into harvest cycle. Ordering ice maker to resolve issue. ; ordrng 1 W10300024 (icemaker)
Near San Antonio, TX 78255
Tommy B.
Job Details: 04/28/2020
WASHER MAYTAG MVWC415EW1 This visit swapped out gear case and splotch. Ran calibration and automatic test cycle. Unit testing good now. Collected service call and labor.