Near San Antonio, TX 78254
Tommy B.
Job Details: 11/24/2020
RANGE WHIRLPOOL WFG505M0BS3 "Customer stated that the unit has a loose handle, but also found the outer door to be warped. Ordering new outer door to resolve issue.; ordrng 1 W11176456 (glass-door)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Issue is that the refrigerator is cooling inconsistently. Finding issue to be a bad start device. Will take it a few times to start compressor. Sometimes in diagnostics the compressor will not start at all. Tried new start device, compressor kicked right on. Unit testing good."
Near San Antonio, TX 78253
Richard G.
Job Details: 11/24/2020
DISHWASHER MAYTAG MDB7959SKZ Customer states someone came on Friday and fixed the dishwasher. Closed job.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Issue was a noisy dampner. Replaced dampner, unit tested good."
Near San Antonio, TX 78253
Tommy B.
Job Details: 11/24/2020
RANGE WHIRLPOOL WFG320M0BB Customer stated that the issue is that the burner does not function properly. Found it should be caused by the burner cap being from a different model. Ordering proper parts to resolve this; ordrng 1 WPW10183369 (cap-burner)
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 11/24/2020
WASHER MAYTAG MVWB865GW0 Replaced control board and console assembly on washer due to no power washer is working as designed. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/24/2020
RANGE WHIRLPOOL WFG320M0BS3 Replaced oven regulator. Tested to complete. Unit is good to go.
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/24/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Thus unit ps valve has been turning on by itself after the cycle is completed. Checked errors and received error code F8E2. This unit will need a new control board and water valve, I’m ordering a fuse as a contingency.; ordrng 1 W11397505 (FUSE) and 1 W11410062 (CONTROL ELECTRIC) and 1 W11434044 (FILL VALVE)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 Issue was a frozen evaporator. Replaced defrost thermistor and fan scroll. Unit tested good.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/24/2020
WALLOVEN FRGIDAIRE FFET2726TSB Verified voltage to board no response at the elements. Both lower and upper oven are non responsive. Ordering thermostats as a precaution. ; ordrng 1 316443913 (board) and 2 318578505 (thermostat)s
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Thus unit was plugged into a bad outlet. It test good with an outlet tester but with my meter it was only reading 1.3 VAC. I plugged the dishwasher in with an extension cord to another outlet and the dishwasher lit up. I looped up the drain hose and used a zip tie WPW10339879 to secure it.; used 1 WPW10339879 (ZIP TIE) from stock
Near San Antonio, TX 78232
Jim G.
Job Details: 11/24/2020
REFRIGERATOR LG LSXS26326S00 I could not detect an issue. Is used the LG diagnostic tool however anthere were no error codes. Hhoewever. TJ dessert section was definitely under temp. Since I cannot offer any diagnostic information and do not have access to LG ehheett I did charge for diagnostic.
Near Center Point, TX 78010
Colton B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue is a clicking noise. Finding issue to be a noisy dampner. Ordering and returning. Part is out of stock, will call when it comes in.; ordrng 1 WPW10479155 (control)"
Near San Antonio, TX 78266
Shawn W.
Job Details: 11/24/2020
DISHWASHER KITCHEN AID KDTM404ESS1 "This job had the incorrect parts delivered. The part provided was ordered over the phone with Kitchen Aid based on the recommendation of a family member that use to work for Kitchen Aid. The two parts that the previous Technician SG called for are on back order. I have reordered the parts because I’m not sure if our parts department returned them to vendor based on our customers interaction with Kitchen Aid directly. I have provided our customer with some detergent guidance based on their filtered water softeners and the current use of no-control pods they have been using. Apparently this unit leaks about 20 ounces during a cycle about 15 to 20 minutes into the cycle. I could not replicate the problem with a dry load with no soap. I did open the unit during cycle and found excessive soap in the unit. According to the service manual this unit can leak due to over suds, and out the front corners as has been happening. It can also leak if the unit is n
Near San Antonio, TX 78245
Tommy B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Swapped out auger motor to resolve unit functioning issues. Auger motor fully functional at this time. No further issues.
Near San Antonio, TX 78248
Shawn W.
Job Details: 11/24/2020
REFRIGERATOR KITCHEN AID KRMF706EBS00 Temperature in FC 25F RC 49F. FC evaporator and damper need to be replaced. Called Andrew at Tech Line. If we have any further cooling issues after repair we will need to put a dye drier on it. SR#7729346907. According to NR another Technician installed a FC evaporator fan on it back on 22 July 2020. This part should be covered under the 12 month part warranty. We however will have to charge a second appliance service fee. This was collected on completed job number 80586. According to Technical Service Pointer W10842568 there is an adapter kit to help with frosting in the freezer. This part to order is. W10864519 I have ordered the parts without the kit and have provided our customer guidance to call Kitchen Aid to seek resolution for the adapter kit which looks like a remodeled damper as well as evaporator and cover.. all of these parts are out of stock so it will benefit the customer to contact Whirlpool to see if they will cover these parts and
Near Selma, TX 78154
S. L.
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Unit under ELW attached closing papers. Found that the inlet valve dripping slowly while unit is not in use. Needs new inlet valve and check valve/ drain hose.; ordrng 1 W11175771 (VALVE) and 1 WPW10545278 (hose-drain)
Near Stockdale, TX 78160
S. L.
Job Details: 11/24/2020
WASHER MAYTAG MVWB766FW0 Found inlet thermistor fault code checked valve water flow good agitate spin functions good pump good. Checked thermistor was at 312k needs new valve. Replaced valve tested all operations normal. Balance service fee part labor tax
Near Pulaski, VA 24301
Uriah B.
Job Details: 11/24/2020
OVEN KITCHENAID KFGD500ESS04 Lower oven bake igniter bad. Needs igniter.; ordrng 1 WP7432P14360 (Igniter)
Near Dublin, VA 24084
Uriah B.
Job Details: 11/24/2020
WASHER MAYTAG MVWB765FW4 "Clothes getting caught under agitator and tearing collars, fitted bedsheets, etc. will change agitator to see if that will help. Nothing obvious ; ordrng 1 W11161960 (Agitator)"
Near Salem, VA 24153
Chris S.
Job Details: 11/24/2020
KITCHEN KITCHENAID KCGS956ESS02 The switch wire harness is shorted. ; ordrng 1 W10619020 (harns-wire) and 1 WPW10475150 (module-spk)
Near Roanoke, VA 24019
Chris S.
Job Details: 11/24/2020
KITCHEN MAYTAG MDB9959SKZ0 The drain pump impeller is broken. ; schdld next appmnt for 11/30 MON !
Near Roanoke, VA 24018
Uriah B.
Job Details: 11/24/2020
KITCHEN WHIRLPOOL KDTE304GPS0 Needs drain pump and drain hose. Labor if not covered by warranty 98.75. Part cost 20.99 w/o tax. Unit will have to be pulled out of cabinet. Do not reschedule if pump is not in. Pump should be truck stock part..; ordrng 1 8269144A (Drain line)
Near Roanoke, VA 24018
Uriah B.
Job Details: 11/24/2020
OVEN WHIRLPOOL MGR6772BDS Part defective out of the box. Needs another igniter. Broken piece not even in the box with the part. ; ordrng 1 WP74007399 (Igniter)
Near Salem, VA 24153
Chris S.
Job Details: 11/24/2020
19'' WHIRLPOOL MRT311FFFE00 The top drawer in the RC isn’t staying in place. ; ordrng 1 WPW10308849 (pan-meat) and 1 WPW10468555 (track) and 1 WPW10468556 (track)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replaced freezer slides. All checks ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL KSSC42QMS01 "Cx explained that he called trying to see if we needed to come out because the icemaker was working again. Because the icemaker is working, unable to check to see what may have gone wrong. Cx explained that the icemaker itself was at the time he initially called in, under parts warranty because he bought a genuine Whirlpool icemaker replacement and installed it himself. Unit is no longer in warranty from manufacturer as far as even the sealed system components is concerned. Left card with customer and did not charge at this t8me because of cx attempt to cancel due to icemaker operating at this time."
Near Roanoke, VA 24012
Chris S.
Job Details: 11/24/2020
DISHWASHER KITCHENAID KDTM404KPS0 The drain pump needs to be replaced. The impeller is broken. ; ordrng 1 W11412291 (DRAIN PUMP )
Near Blacksburg, VA 24060
Uriah B.
Job Details: 11/24/2020
KITCHEN KITCHENAID KDTE204GPS0 Replaced upper rack rails. All checks ok.
Near Parrott, VA 24132
Uriah B.
Job Details: 11/24/2020
WASHER ROPER RTW4516FW2 Checked operation. Checked all wire harness connections. All checks ok. Pump pumping water ok at this time. ; used 1 Wp8567668 (Tie) from stock
Near Wytheville, VA 24382
Uriah B.
Job Details: 11/24/2020
WASHER WHIRLPOOL WTW4816FW2 Good flow to the machine. Cold side solenoid went bad. ; used 1 W11210459 (Valve) from stock
Near Wytheville, VA 24382
Uriah B.
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found drain not hooked up correctly. Cleared drain of debris. Cx to correct drain.
Near Salem, VA 24153
Chris S.
Job Details: 11/24/2020
MICROWAVE MAYTAG MVWB835DW2 The UI isn’t responding. There Is an F6E2 error code. UI part number W11112656Customer will decide if they want to have the repair done. We will need to replace the UI and possibly the control board.
Near Pulaski, VA 24301
Uriah B.
Job Details: 11/24/2020
DISHWASHER KITCHENAID KDTM404ESS3 Checked the inlet valve for goo that was there during previous visits. Cleaned some gel like substance from the valve filter again.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 11/24/2020
REFRIGERATOR AMANA WFW5620HW0 replaced detergent dispenser. ran test cycle. all checks ok.
Near Roanoke, VA 24018
Uriah B.
Job Details: 11/24/2020
WASHER WHIRLPOOL WFW5620HW0 Unit will enter diagnostic but will not stay there and unable to get it to go through testing. Wiring is good. ACU not communicating properly with HMI. Needs control. W11322903. ACU. 2nd tech if needed for dryer removal. Cx to contact warranty through CC. Will call to schedule depending on warranty answer.
Near Hollins, VA 24019
Chris S.
Job Details: 11/24/2020
LAUNDRY MAYTAG MEDX655DW1 The start button was pushed through. I reinstalled the start button switch and checked operation. All operations check ok.
Near Roanoke, VA 24012
Uriah B.
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL GMC305PDB6 Replaced. Broil element. Checks ok.
Near Troutville, VA 24175
Uriah B.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "replaced control board and inverter. compressor kicked on immediately. cx to observe. if callback, sealed system most likely at fault. will need compressor, drier, and evap. and will need chris"
Near Roanoke, VA 24019
Chris S.
Job Details: 11/24/2020
WASHER MAYTAG MHW5630HC1 I checked for error codes and found none. I leveled the unit and checked operation. All operations check ok.
Near Hollins, VA 24019
Chris S.
Job Details: 11/24/2020
DISHWASHER KITCHENAID KDTE234GPS0 "I in the roller ,gasket and rail. I checked operation. All operations check ok."
Near Roanoke, VA 24013
Chris S.
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 The freezer seems to be freezing at this time. If the issue persists we will replace the compressor. The refrigerant is R600.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 11/24/2020
WASHER MAYTAG MVWB855DC4 "F0e3F9e2F0e3 came back during diagnostics. Pressure hose line cleared. Ran load size calibration. Reset unit. Diagnostic run again. Code did not return. Cx to use and observe. If callback, will need control board if F0e3 comes back. W11171748. Control"
Near Christiansburg, VA 24073
Chris S.
Job Details: 11/24/2020
LAUNDRY WHIRLPOOL MVWB765FW0 The water valve was leaking. I reinstalled the valve cleaning it well. The valve didn’t leak after I reinstalled it. If the issue reoccurs we should replace the valve.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
DRYER MAYTAG MEDC215EW1 "Customer complaint is that the unit will not turn on. The light inside is working when door is open and timer clicks when start is pushed. Checked fuses, thermal fuse needs to be replaced. Collected service call fee.; ordrng 1 WP3392519 (thermal fuse)"
Near San Antonio, TX 78247
Jim G.
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 I’ve contacted WP techline and spoke to Bruce SR# 7729326464. Despite no error In the icemaker error test I discovered that the freezer was above temp averaging about <28 degrees Fahrenheit. Frost pattern revealed an ice block and therefore a restriction at the evaporator. Sealed system tech is needed. ; ordrng 1 WPW10608485 (evaporator)
Near San Antonio, TX 78252
Richard G.
Job Details: 11/20/2020
DRYER MAYTAG MEDC215EW1 Customer complaint is that the dryer will not shut off. Says they set the dryer at 70 minutes and it was still running the next morning. Will need timer for repair.; O-emld tckt
Near Bandera, TX 78003
Justin
Job Details: 11/20/2020
VENTHOODS UNKNOWN WVW51UC6FS2 "There is not chimney attached at all, no frame piece or anything. Can order chimney pieces. House is not occupied yet. ; ordrng 2 W11328682 (CHIMNEY )s"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/20/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS01 Replaced control board on oven unit is working as designed no issue. Collected remaining balance. Job complete.
Near , TX 78006
Douglas H.
Job Details: 11/20/2020
RANGE KITCHEN AID KFDC558JSS00 Last trip found unit console had a scratch on it. Unit was within cosmetic warranty at time of diagnosis. Replaced console to resolve the issue. Unit checking good now. Customer approved of repair.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
DISHWASHER FRGIDAIRE FPHD2481KF1 "Customer stated unit leaked after a cycle. Found no indications of a leak. Found unit loaded improperly causing issue. Left leak detection paper under unit and explained that. No further issues at this point, collected Sc"
Near San Antonio, TX 78247
Jim G.
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced all necessary parts. Issue resolved.
Near San Antonio, TX 78249
Colton B.
Job Details: 11/20/2020
WASHER MAYTAG MVWC565FW2 Issue is that larger loads do not spin out clothes. Found an off balance load error on diagnostics. Washer is level and spins well in diagnostics. Talked to customer about loading procedures. Customer will let us know if that doesn’t solve issue.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
VENTHOODS WHIRLPOOL UXT5536AAS3 Customer stated that the high speed setting not working properly. Found the high speed setting has to be mashed hard for it to lock into place. Ordering motor control to resolve the issue. Blower is functioning properly. Scheduling for customer availability. ; ordrng 1 W10851619 (MOTOR CONTROL)
Near Pipe Creek, TX 78063
Justin
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW5000DW1 "Will need to order and replace motor for unit, will also need new inlet water valve. F5E1, F0E5, F8E1, will need hub as well. ; ordrng 1 W10528947 (drive hub kit) and 1 W10865826 (valve) and 1 W11283592 (motor-drve)"
Near Pipe Creek, TX 78063
Justin
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDT750SAKB0 "No error codes stored, rinse aid is in dispenser. Found FAE2 stored after running unit. ; ordrng 1 W11412298 (HEATER) and 1 W11462458 (CONTROL )"
Near San Antonio, TX 78230
Colton B.
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW5000DW3 Issue is no fill on washer. Found F8E1 error on diagnostics. Finding issue to be that cold water was turned off. Turned water on and ran diagnostics cycle. Everything tested good.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRFC704FSS01 Customer stated the refrigerator compartment not cooling properly. No ice build up on EVAP. Found the rc fan not coming on during normal operation but is functioning properly in diagnostics testing. Also ran test 40 compressor test to verify that. Finding issue to be electronic control not sending power to rc fan during normal operation. 348.81 for P&L collected Sc. Customer wants to proceed with repair. Ordering control to resolve the issue. ; ordrng 1 W11450890 (CONTROL)
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/20/2020
DRYER WHIRLPOOL WED8500DC1 This unit will need a dryer repair kit and a bracket idler. Parts ordered. Or customer paid our service fee. Remaining balance upon completion.; ordrng 1 4392067 (dryer repair kit) and 1 W10837240 (idler pulley)
Near Canyon Lake, TX 78133
Jim G.
Job Details: 11/20/2020
DRYER SAMSUNG DV431AEWXAA Replaced faulty belt. Issue resolved. ; used 1 4392067 (REPAIR) from stock
Near Bandera, TX 78003
Justin
Job Details: 11/20/2020
RANGE WHIRLPOOL WFC150M0JB0 Replaced control board and tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2020
DRYER SAMSUNG DVA42H5000EW/A3 Replaced thermistor. Issue resolved.
Near San Antonio, TX 78253
Justin
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ03 "Need left side door. Not aligning correctly, seems warped. ; ordrng 1 W11435334 (LEFT DOOR )"
Near San Antonio, TX 78248
Shawn W.
Job Details: 11/20/2020
OVEN ELECTRIC [S GE JTP15B0W2BB "Found that the unit had a break in the bake element causing an open line in the circuit. Part ordered. Our customer paid the service fee.; ordrng 1 WB44K5018 (element,bake)"
Near San Antonio, TX 78232
Jim G.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Side adapter harness has failed. ; schdld next appmnt for 11/25 WED !
Near San Antonio, TX 78230
Colton B.
Job Details: 11/20/2020
MICROWAVE OVEN WHIRLPOOL WMH53520CS7 Issue is a no heat microwave. Finding issue to be a faulty magnetron. Quoted customer for SC+P+L. Customer declined repair. Collected SC.
Near Bandera, TX 78003
Justin
Job Details: 11/20/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR "Replaced control and ice maker, will have customer monitor over the next week or so."
Near Kerrville, TX 78028
Colton B.
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW5000DW3 Issue is that the unit will not advance into cycle. Lid will not lock. Ordering new latch and control to resolve issue. ; ordrng 1 W11417466 (CONTROL )
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRSC703HBS00 "Unit not cooling. Found issue to be compressor not coming on. Ohmed windings, windings our of spec. Ordering compressor to resolve. Also ordering electronic control and UI just Incase. Parts on b/o. This repair should be covered under warranty as job was dispatched prior to warranty expiration. ; ordrng 1 W10779331 (COMPRESSOR ) and 1 W11172798 (ELECTRONIC CONTROL ) and 1 W11340158 (UI)"
Near Bandera, TX 78003
Justin
Job Details: 11/20/2020
FREEZER WHIRLPOOL WZF34X20DW01 Customer had left for about 5 weeks and allowed the gasket to align with frame. No frost was found. Unit good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/20/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced surface element. Tested to complete. Unit is good to go.
Near San Antonio, TX 78216
Tommy B.
Job Details: 11/20/2020
MICROWAVE OVEN KITCHENAID KOCE507ESS09 Customer stated the unit has heating concerns. Lamp in microwave also out. Diagnostics shows Error code 31F F6E8. Called techline spoke to Leon. Water test showed 76.3 to 173 degrees. SR7729325989Check J4 UI p26 connector and if error returns replace the appliance mgr. customer to monitor and check for error to return. ; ordrng 1 W10886919 (lmp-basles)
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Checked dishwasher found error code f6e3 F6E4 f9e1 after further troubleshooting found bad control board ordering board to resolve issue.part is covered under limited warranty. Collected service call fee.; ordrng 1 W10911471 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced reservoir. Issue resolved. Used wire tie to correct loose harness as well. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
WASHER WHIRLPOOL WFW8620HW2 "Checked washer found broken line at connecter to fan assembly, customer stated since installation motor never ran, good fan assembly now. Error code F3E5 appeared while in diagnostics found bad heater ordering to resolve issue. ; ordrng 1 W10918779 (heater)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Our customer started to have problems with the ice maker starting to not operate, then water started puddling our on the deli display and it stopped working. The temperatures in the freezer section were at 23 F and the fresh food section is at 42 F. The deli control board is out and the freezer section evaporator fan is taking off like a rocket ship but was not frozen up. I found the deli draw control board filled with water and one of the wires is disconnected due to corrosion. I was able to splice an reconnect the control board for a temporary fix but the selector button is still not working. This alleviated the evaporator fan taking off. However, when running test 3 in diagnostics I found that the damper was not opening and closing and in sub-step 4 both fans sounded like they were taking off above designed rpms. On test 36 I found that the ice box fan is not working. On test 56 for the ice maker I received error code E5 for timed ice making. I
Near San Antonio, TX 78254
Richard G.
Job Details: 11/20/2020
WASHER WHIRLPOOL WTW6120HC0 "Customer complaint is that the unit is making a loud screeching noise when it is sensing that sounds like metal on metal screeching. Verified issue. Found fault with gearcase and motor. Will order gearcase, motor and drive pulley.; ordrng 1 W10721967 (drive pulley) and 1 W11026785 (motor-drve) and 1 W11423758 (GEARCASE)"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/20/2020
WASHER MAYTAG MHW5630HW0 Issue is a leaking dispenser. Replaced dispenser per service pointer. Unit tested good.
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced reservoir and dripping issue was resolved..
Near Kerrville, TX 78028
Colton B.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRFC704FBS01 "Issue was a scratch on the door. Replaced door, unit tested good. Hinge cover was broke. Ordering new hinge cover to resolve issue. Customer unhappy with the door level. Ordering a door washer to try to resolve that. ; ordrng 1 W11225850 (cover) and 1 WP487576 (washer) and 1 WP98165 (screw)"
Near Kerrville, TX 78028
Colton B.
Job Details: 11/20/2020
DISHWASHER SAMSUNG DW80K5050US Issue is that dishwasher does not drain. Was able to get unit to drain manually. Drain pump checked good. No water from sink is coming back through the drain hose. Finding issue to be a faulty control and door switch. Ordering both and returning.; ordrng 1 DD81-01629A (DOOR SWITCH ) and 1 DD82-01337B (CONTROL)
Near Helotes, TX 78023
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF540CWHB00 "No cool refrigerator. No frost pattern on evaporator, compressor functional upon arrival. Unit will need a sealed system evaluation. Amp draw reading .653; schdld next appmnt for 11/24 TUE !"
Near Kendalia, TX 78027
Jim G.
Job Details: 11/20/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 After installing the door and the bushing I find that the door is not sealing properly after replacing it and adding. It appears the refrigerator frame is out of square. The door juts out further out than the other doors. The customer is requesting a refrigerator replacement.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/20/2020
DRYER MAYTAG MGDB765FW0 "Our customer is having problems with the door popping open. There is no visual damage. Our. Customer is also experiencing problems with the unit only drying for 5 minutes in normal. I ran diagnostics and found no error codes. As soon as I ran service test mode the unit stopped and displayed Air 001 Heat 101. Running the service tests for the moisture sensors I found that the wiring harness, the moisture sensor harness and outlet thermistor will need to be replaced. I’m ordering a control board as a contingency. I have ordered all parts needed for the door repair.; ordrng 1 W10907916 (harns-wire) and 1 W11089308 (cntrl-elec) and 1 W11089309 (door) and 1 W11366436 (STRIKE) and 1 W11371722 (HINGE) and 1 W11376139 (HINGE) and 1 WP8577274 (thermistor) and 1 WPW10298258 (harns-wire)"
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
RANGE MAYTAG MGT8800FZ Duplicate ticket Checked range found no gas coming through valve found obstruction at orfice holder removed debris range is working as designed no issue. Job complete.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/20/2020
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Our customer is having problems with the freezer not getting cold enough in the bottom section of the freezer. The ice maker had not been making ice. He had conducted a harvest and water fill test himself in diagnostics and they were both working but still not making Ice. The customer has also had some problems with the water filter housing not accepting an OEM filter. When running diagnostics, I found that on test 56 we receive an error code of E5. This unit is experiencing the Technical Service Pointer W10545058 issue and W10545061D and W10772228D and W10739305 for the fascia with condensation forming on the front as well as the back of the upper left of the refrigerator compartment by the ice maker and internal walls. There is a service kit to solve this problem W10648043. Whirlpool was covering parts and labor for 2 years after date of purchase but that time as past. And, the. They had a coverage for 3 years. Past purchase dateI found RC set at
Near San Antonio, TX 78245
Justin
Job Details: 11/20/2020
DRYER MAYTAG MEDC215EW1 "Spoke with customer, need to reschedule until part comes in. ; schdld next appmnt for 11/23 MON !"
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
RANGE MAYTAG MGT8800FZ Checked range found no gas coming through valve found obstruction at orfice holder removed debris range is working as designed no issue. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 "Customer complaint is that the unit is leaking from the door vent. Found gasket missing from vent. Ordering vent, gasket, and deflector.; ordrng 1 W11105961 (grill-vent) and 1 W11112070 (deflector) and 1 WP8269259 (gasket)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated the issue is the unit is running too much water into the icemaker. New valve required for repair. Part already on order.; saved tckt
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 11/20/2020
DRYER SAMSUNG DV42H5000EW/A3 Checked dryer found front rollers causing screeching noise spoke to customer about issue customer will provide parts and will call for install.collected service call fee.
Near Floresville, TX 78114
Ezequiel V.
Job Details: 11/20/2020
MICROWAVE OVEN JENN-AIR JMC2430IL02 "Checked microwave oven found door not opening properly, dent on door ordering door and hinges to resolve issue, ordering lower trim not presently installed.; ordrng 5 3400832 (screw)s and 1 461967750483 (arm) and 1 W10128850 (arm) and 1 W10420958 (trim) and 1 W10687342 (door/mw) and 1 W11200398 (GLASS DOOR ) and 1 W11238658 (NAMEPLATE) and 2 W11256757 (HINGE)s"
Near Poth, TX 78147
Ezequiel V.
Job Details: 11/20/2020
WASHER MAYTAG MVW6230HW0 "Checked washer found error code f0e9 f0e5 f0e3 load out of balance preformed diagnostics test and calibration all test passed no issues, washer is working as designed. Job complete."
Near Comfort, TX 78013
Tommy B.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Called tech line spoke to Robert. SR7729327353 low amp draw with no cool. Compressor running on arrival. No frost pattern on evaporator. Spoke to the pastor regarding sealed system pricing and he will speak to personnel in order to decide if they want to repair or purchase new unit.
Near San Antonio, TX 78214
Ezequiel V.
Job Details: 11/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV01 "Checked refrigerator found refrigerator not cooling preformed diagnostics testing found a hissing sounds coming from evaporator, refrigerator requires seal system tech. Ordering evaporator.; rqstng P&A on 1 2188823 (evaporator)"
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/20/2020
DRYER WHIRLPOOL WED560LHW0 Swapped out the blower wheel to resolve unit issues. No further issues at this time.
Near San Antonio, TX 78245
Richard G.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the grommet on the door hinge has broken off. Will need grommets for repair.; saved tckt
Near San Antonio, TX 78256
Douglas H.
Job Details: 11/20/2020
REFRIGERATOR KITCHEN AID KRFC704FPS04 Customer is having to change water filter every 3 weeks due to low flow. Pulled filter to find water barely getting to filter. Finding cause to be filter head. Ordering filter head to resolve the issue. Part on b/o; ordrng 1 W11451366 (HOUSING)
Near Helotes, TX 78023
Douglas H.
Job Details: 11/20/2020
RANGE KITCHEN AID KOSE500ESS02 "Last trip found faulty door switch, console and control. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/20/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer stated when starting unit, acts as of door isn’t shut and won’t go into cycle. Checked errors none found. Customer stated sometimes will have to restart unit multiple times before it will actually start. Issue lies in door latch and control. Ordering both to resolve the issue. Control on b/o; ordrng 1 W11305296 (CONTROL) and 1 WPW10653840 (LATCH)"