Near , TX 78015
Tommy B.
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Swapped out user interface and control to resolve functioning issues. Unit tested good at this time with no further issues.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/01/2020
REFRIGERATOR LG n/a "Issue is a no cool refrigerator. Finding issue to be a sealed system leak. Low amp draw on compressor. LG covers sealed system work up to 7 years after purchase. Collected SC fee, customer will contact LG so that repair is covered through them."
Near Lakehills, TX 78063
Richard G.
Job Details: 10/01/2020
DRYER SAMSUNG DV45K6200EZ "Customer complaint is that the unit made a clunking noise then stopped working. Motor is not running, will need motor, idler assembly, and belt.; ordrng 1 6602-001655 (BELT) and 1 DC31-00055D (MOTOR) and 1 DC93-00634A (IDLER)"
Near Boerne, TX 78015
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Previous visit found two lights out. Replaced with new lights to resolve issue. Unit tested good at this time no further issues.
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF263BEAESRAA Can not remove ice bin to complete repairs. Ice buildup is stopping bin from coming out. Will need to reschedule. Customer will have to defrost unit to remove ice buildup. ; schdld next appmnt for 9/29 TUE !
Near Boerne, TX 78015
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Last visit found faulty water inlet valve. This visit swapped out with new water valve to resolve issue. Unit tested good now. No further issues at this time.
Near , TX 78056
Richard G.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC97EC0HZ01 Replaced console and control. Tested to complete. Unit is good to go.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
RANGE MAYTAG MER8700DS1 Called tech line spoke to JK. SR772 call was disconnected and no call back so could not get the reference number. JK states that the unit is functioning normally.
Near Mico, TX 78056
Richard G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB950YG1 Replaced outer tub. Tested to complete. Unit is good to go.
Near Elmendorf, TX 78112
S. L.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFC150M0JB0 Switched burner to rear right issue following burner needs new Right rear burner SSB shows 2 scheduled for Monday tentatively.; ordrng 1 W11396790 (BURNER)
Near San Antonio, TX 78253
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Called tech line spoke to Kathy. Reviewed complaint of right side door not closing. Determined that no issue present at this time. Unit testing good now with no further issues. SR7728894060
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW5000DW1 Installed new basket and washplate. No issues during testing. Good spin. Job complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW1 Us toner is having problems with water continuing to come out after the cycle is complete. Ran diagnostics and received error code F3E2 and 0E3. Unit will need a new valve and housing with dispenser. Parts ordered.; ordrng 1 W10919352 (drawer) and 1 W11172234 (housing)
Near San Antonio, TX 78221
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Installed new water lines and valve. No further issues. Tested to complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Door damaged out of box. Ordering new door. ; ordrng 1 W11301144 (dor-fip)
Near Floresville, TX 78114
S. L.
Job Details: 10/01/2020
COOKTOP ELECTRIC KITCHENAID KECD807XBL01 Tested found bad LF infinite switch removed unit replaced switch tested all operations normal.
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
RANGE WHIRLPOOL W5CE3024XB00 "Unit will need two knobs, four infinite switches and two burners. Parts ordered. Need over limit authorization.; rqstng P&A on 1 W10861720 (switch-inf) and 1 WP74007840 (switch- in) and 1 WP8273992 (elmnt-surf) and 1 WP8273994 (elmnt-surf) and 1 WPW10244639 (switch-inf) and 1 WPW10316662 (knob) and 1 WPW10316662 (knob) and 1 WPW10326246 (switch-inf)"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced icemaker. Ran unit through harvest and fill tests. Passed. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG525S0JS0 Need both brackets for panel. W10762981 is psp item.; ordrng 1 W10762981 (brkt-mntg) and 2 W11230932 (brkt-mntg)s
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Customer is having problems with unit dispensing ice. Found that the ice assembly ice bin was stuck. Spoke to the customer about resetting. Unit is fully operational. Our customer said yes to our survey.
Near Floresville, TX 78114
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL ED5KVEXVQ00 "Found unit cooling properly but needs new ice maker dispenser bracket new FC door gasket and icemaker
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW3090JW0 Issue is that UI will come on by itself. Finding issue to be a faulty UI. Ordering new one to resolve issue. Jim will have unit pulled out in time for appointment. ; ordrng 1 W11334214 (CONTROL ) and 1 W11367297 (W11367297)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
COOKTOP ELECTRIC KITCHEN AID KICU569XBL Issue was no power on cooktop. Replaced modules and UI. Unit tested good.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Thawed out unit. Replaced evap motor. Found left refrigerator door to be warped, allowing warm air into the refrigerator. Need door.; ordrng 1 W10919616 (dor-fip)"
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Previous visit found a faulty control. Swapped out with new parts to resolve issue. No further issues at this time.
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Checked refrigerator found unit is cool but not cooling properly found compressor noisy and hot as hell ordering compressor ; ordrng 1 W10879296 (COMPRESSOR )
Near San Antonio, TX 78239
Steven G.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JIM158XYRS0 Checked ice maker found bad Evaporator replaced evaporator and drier vacuumed and charged unit everything is working properly now ; used 1 W10843121 (REG DRIER) from stock
Near Live Oak, TX 78233
Shawn W.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW8500DC5 The water level sensor stopped working. Unit will need a new control board and a new harness valve. Parts ordered.; ordrng 1 W11193817 (harns-wire) and 1 W11209420 (cntrl-elec)
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Replaced module in freezer. All lights work now. Unit fully operational.
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/01/2020
RANGE WHIRLPOOL KSEG700ESS0 90 day labor warranty and one year parts warranty starts from 9/24/2020. Replaced blower fan to resolve functioning issues. Unit testing good now
Near San Antonio, TX 78217
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Checked refrigerator called tech line talked to JK SR7728892745 he advised me that we have to go thru our parts distribution and they have to get with Whirlpool parts, nothing tech line can do.; saved tckt"
Near San Antonio, TX 78249
Colton B.
Job Details: 10/01/2020
COOKTOP GAS WHIRLPOOL WCG97US0HS00 "Issue is that flame would go out on low setting on middle burner. Found issue to be a clogged orifice. Removed clog, unit tested good."
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
WASHER LG WM2501HWA Replaced rain pump and control board. Issue appears resolved but a hose clamp is needed as there is a very small leak. ; schdld next appmnt for 9/28 MON !
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced fan and corrected that issue however dispenser and ice auger motor is failing. Will charge customer upon complete repair. ; ordrng 1 W10822606 (motor) and 1 W11330971 (DISPENSER UI)
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
WASHER LG WM3050CW Door boot is warped and leaking from front. ; ordrng 1 MDS47123602 (DOOR BOOT)
Near San Antonio, TX 78259
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Verified faulty baffled. It is not closing at all. ; ordrng 1 W11284720 (panel-ui) and 1 WPW10196393 (damper control assy)
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced icemaker. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced co sole. Customer will not in town until November to test more thoroughly.
Near , TX 78015
Douglas H.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Unit microwave indicates door is open when it’s not finding issue to be interlock on right side. Ordering interlock harness to resolve the issue. ; ordrng 1 W11033422 (INTERLOCK HARNESS)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Mounted u it to wall. Used wire tie on harness. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78250
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Freezer temp at 19, refrigerator at 60 degrees. Calling techline due to reoccurring issues. Spoke with Andrew had me give pressures during step 4. Stated based on pressure reading unit has a restriction. Stated to f"
Near San Antonio, TX 78259
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Replaced refrigerator doors, nameplate and air diffuser. Issue resolved."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB02 Complaint of noisy operation. Ran diagnostics testing to isolate the noise customer had a recording of. Couldn’t replaicate the noise but the compressor didn’t have normal noise when starting up. Ordering compressor to resolve the issue. ; ordrng 1 W10276644 (COMPRESSOR )
Near San Antonio, TX 78240
Douglas H.
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW3 "Last trip found faulty electronic control and UI console . Replaced both to resolve the issue. Calibrated unit, unit testing good now. No further issues at this point."
Near San Antonio, TX 78217
Jim G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WZF79R20DW Working device was sent. Reordering. ; ordrng 1 W11236854 (contrl-box)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Last trip found faulty console and control. Replaced console and tested unit. Unit functioning as designed now. Control not needed. No further issues at this point.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
DRYER SAMSUNG DV45H7000EW/A2 Utilized Samsung Tech Line to help with the diagnosis. We discovered that the Idler pulley for the belt on the drum had broken. When the belt is off the pulley it forces the pulley to make contact with a switch to close down the circuit to the motor preventing internal damage to the other unit components. This idler pulley needs to be replaced. I found that two of the support rollers (1 in the back and 1 in the front were binding. Our customer has decided to change all 4 rollers as a maintenance repair. Parts ordered. The Samsung rollers are a little cost prohibitive so I’ve asked our parts department to see if they can locate a dryer kit at a lower cost.; ordrng 2 DC97-16782A (ASSY PLASTIC SUPPORTOR;27-DRYER)s and 1 DC93-00634A (ASSY MOTOR PARTS;27' DRYER)
Near Saint Hedwig, TX 78152
Steven G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Checked dishwasher found unit not hooked up drain hose, water line and power cord where under dishwasher, attached everything ran dishwasher unit is working properly now"
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 On further inspection and reassembly the icemaker arm was not incorrect position. Unit functioning normally at this time with no further issues.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 "Replaced control board, found fan hitting insulation tape. Unit good to go."
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE535S0JZ0 "Unit has a lot of physical damage. Found console, cooktop, handle and door trim to be damaged. Requesting authorization as is over the initial authorization limit. ; rqstng P&A on 1 W11156895 (COOKTOP ) and 1 W11158166 (CONSOLE) and 1 W11449263 (TRIM) and 1 W11449263 (HANDLE)"
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG525S0JS0 "Checked range when heating oven found cycling real fast and not getting out of preheat found drip mat on oven floor covering holes for heat to get to thermistor, removed mat oven started to heat properly advised to cut mat down so not to cover vent holes, oven is working normal"
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
WASHER MAYTAG MVW6230HW0 Replaced motor and belt to resolve noise. Calibrated unit and ran auto testing to ensure proper functionality. Unit functioning as designed now with normal noise. No further issues at this point.
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/01/2020
DRYER ROPER RED4516FW0 Installed new blower. No further issues. Tested to complete.
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Checked refrigerator found fill tube iced up cleared unit is filling properly now, customer complaint is that they find refrigerator off and not running they have unplug unit and plug back in, both control boards have been replaced and outlet and breaker have been replaced and issue still happens talked to tech line he advised to get a new freezer door customer said that’s to much money and will call Whirlpool to see if they would help, if we get an authorization order LW11026425 freezer door"
Near Boerne, TX 78015
Colton B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM404ESS3 Issue is that dishwasher is not operational and is leaking. Finding issue to be a faulty control board. Based on error codes I’m also ordering a motor and valve. Also noticed rust on the tub and I believe the leak is coming from there as well. Ordering all parts needed. Customer not happy that new unit is not working at all. Wants a new unit. Parts are PSP.; ordrng 1 W10681512 (tub-dishwr) and 1 W10860176 (arm-spray) and 1 W10861526 (pump&motor) and 1 W11175771 (valve-inlt) and 1 W11341628 (CONTROL)
Near San Antonio, TX 78214
Jesus C.
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW0 "Installed new gearcase, basket, and agitator. No issues during testing. Tested to complete."
Near Schertz, TX 78154
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HC0 Was at customers house yesterday called customer to confirm service needed on 3CX was advised unit not leaking working as it should. This was error in system double booking call. Job complete as of yesterday.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Freezer door had a dent. Replaced freezer door to resolve the issue. Customer approved of the repair. No further issues at this point.
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Issue is that kick plate came off and was wedged between door and tub. Also not draining. Reinstalled kick plate, that is now good. Called techline for draining issue (SR: 7728898667). Customer states draining issue is intermittent, techline believes that unit might not be finishing the cycle. Either a bad control or the upper racks are forcing door open. Asked customer to record the control panel next time the issue happens. Customer states that she doesn’t want to spend more money on issue and would like a refund for previous repair. Letting manager AE know of situation."
Near Converse, TX 78109
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVB06 "Checked refrigerator found dispenser ice maker door flap broken, replaced with ice door kit checked operation unit working normal now ; used 1 8201756 (ICE DOOR KIT) from stock"
Near San Antonio, TX 78264
Jesus C.
Job Details: 10/01/2020
RANGE AMANA ACR4303MFB4 "Installed new glass, trim, and handle. No further issues. Job complete."
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW72HEDW0 "Checked washer found water leaking from tub bellow, replaced bellow checked operation unit is working normal now"
Near San Antonio, TX 78259
S. L.
Job Details: 10/01/2020
DRYER MAYTAG MEDB765FW0 Removed terminal block installed new block and wire kit installed new power cord correctly to 4 wire outlet tested all operations normal.
Near San Antonio, TX 78244
Steven G.
Job Details: 10/01/2020
DRYER ROPER RED4516FW0 Checked dryer found noise in spin removed front and found a safety pin in felt bearing removed checked operation unit is working normal now
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFF507HPS00 Replaced freezer led for unit. All lights working now.
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL CAE2795FQ0 Called tech line spoke Dustin. SR7728897214 tested capacitor and it checks out. Recommends swapping out control board to resolve issue. ; ordrng 1 W11188527 (cntrl-elec)
Near Boerne, TX 78006
Colton B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Issue was a faulty control board not sending voltage to the 3 way valve. Replaced control, 3 way valve actuated immediately. Unit tested good. Collected SC+P+L."
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL n/a Front office management stated Maintenance not needed
Near San Antonio, TX 78247
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Removed UI replaced UI and icemaker tested unit harvested no errors
Near Universal City, TX 78148
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced filter head installed fitting and valve tested all operations normal advised customer to get change filter
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE505W0JZ0 Installed new switch and element. No further issues. Tested to complete.
Near San Antonio, TX 78220
Steven G.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW6600SW2 "Checked washer found unit vibrating and walking, found bad suspension rods, replaced kit checked operation unit working normal now"
Near Universal City, TX 78148
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced filter head installed fitting and valve tested all operations normal advised customer to get change filter
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 The ice maker is working. The complaint is low ice production. On service test 16 I found that the RC door switch is showing open when it is closed. This is the same for the FC door as well. I called Tech Line. When checking the VAC at the P1 and P2 connector we were able to reset the relay and now the door switches are working. We will monitor the Ice production and if the production continues to stay low we will need to replace the control board. W10843055 SR# 7728899415
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4815EW1 Previous visit found a faulty thermal fuse in addition to other components. After swapping all components unit is still not heating. Tested the terminal block and it is no longer receiving 240 V. Customer will need to provide electrician.
Near Converse, TX 78109
S. L.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW8040DW4 Removed console replaced inlet valve tested for leaks no leaks. Ran test and calibrated all operations normal.
Near San Antonio, TX 78254
Justin
Job Details: 10/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Replaced control and console, blower fan is working as designed. Having trouble connecting to WiFi. Need to order console again. Signal harness is PSP item. ; ordrng 1 W11225365 (harns-wire) and 1 W11297709 (console)"
Near Bigfoot, TX 78005
Jesus C.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE515S0JS0 Installed new hinges. No further issues. Tested to complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 Checked wiring on top of door. Replaced panel UI on left hand door. Still no display. The customer was having problems with ice maker as well. Call Sterling 0 VDC to sparse UI. We checked the Lost contact with Sterling. I called back and spoke with TJ. We checked the DC voltage at the cabinet top left for the same line leading to the sparse UI and we were getting 0 VDC. When I unplugged and plugged back in the front dispenser UI. Everything came on. TJ advised me to check the connections at the Orion board. I Tested ice maker and it is not operating and will need to be replaced. Part ordered.; ordrng 1 W11115534 (icemaker)
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KBFN402EPA01 Need to order and replaced filter housing. ; ordrng 1 WPW10121140 (housing)
Near Pleasanton, TX 78064
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KBFS25EWBL9 Removed evaporator cover replaced harness and tested heater heater good removed rear panel and replaced control tested all operations normal.
Near San Antonio, TX 78220
Steven G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DC3 "Checked washer found unit not going into diagnostics, and some cycles not responding replaced UI and control checked operation unit working normal now"
Near Adkins, TX 78101
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Spoke to customer he said he wont be available today set appointment for Monday.; schdld next appmnt for 9/28 MON !
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW0 Issue is an over fill on washer. Replaced control to resolve issue. Unit tested good.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "7728902814 file number, Steve was not any help from tech line. Thawed out unit and made sure evap was pushed back all the way. Customer will monitor unit, checked 3 way valve, unit is is 8 hour timing for defrost."
Near San Antonio, TX 78260
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Temperatures were fine talked. I installed the new control board and found that the sub steps for test 3 were still not available. I switched from the Service Manual to the Tech Sheet and found that there is no sub step to step 3. Both evaporator fans turn in and that is it. I called Whirlpool Tech Line and talked to TJ. He explained to me that these fans run about 98 % of the time. He referred me to the Owners Manual page 14 it explains that the unit is designed to sound like it is running to much. SR #7728903072. Unit is fully operational.
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
COOKTOP ELECTRIC KITCHENAID KFED500ESS03 Found large chip in front right burner that appears as impact from there crack goes across to rear left burner snapped photos advised customer that will probably be denied. Due to not being able to prove that this is not impact crack. Requesting OTL and autho on cracked glass top.; rqstng P&A on 1 W10780927 (cooktop)
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
ICEMAKER (STANDA JENN-AIR JUIFX15HX00 Found unit has bad filter not getting water. Checked evaporator and condenser these are good water valve working pumps working Advised customer to get new filter. Install instruct.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/01/2020
DRYER MAYTAG MED5630HC Customer complaint is no heat on dryer. Finding issue to be a faulty heating element. Ordering and returning on Tuesday.; ordrng 1 WP3387747 (element)
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW2 Replaced control board. Ran calibration. Unit fully operational.
Near San Antonio, TX 78201
Tommy B.
Job Details: 10/01/2020
DRYER WHIRLPOOL MEDB765FC0 Customer stated the issue was that the door does not fastened and stay closed. Door will need a new cats in order to function properly. Ordering parts to resolve issue.; ordrng 1 WP3389441 (catch)
Near San Antonio, TX 78256
Tommy B.
Job Details: 10/01/2020
DISHWASHER KITCHENAID KDTM604KPS0 Customer stated that the unit is not heating and also there is a weird noise about 28 minutes before end of express cycle. F8E2 in diagnostics. Ordering user interface which is partially not working and the water inlet. ; ordrng 1 W11407411 (WATER INLET) and 1 W11416458 (Ui)
Near San Antonio, TX 78250
Colton B.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW "Customer complaint is a burnt rubber smell. Customer states that it has gotten better since the last tech was here, I could not smell it. Checked between tubs and under washer, everything seemed fine. Ran a few diagnostics cycles and could not replicate smell. What I think probably happened was plumbing work in the neighborhood passed on some stinky water that lingered in unit. Everything seems fine now though."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Board will not go into diagnostics mode, with freezing issues would need to replace bad control. Quoted 360.47. ; rqstng P&A on 1 W11436574 (CONTROL BOARD )"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint is unit not producing ice. Tested unit. Found is maker motor is stuck. Will not harvest. Replaced ice maker assembly. Ice maker now running harvest cycle. Good water to ice maker. No further issues. Collected payment for repairs. Job complete.
Near San Antonio, TX 78255
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL MVWC565FW2 Customer stated that the unit is just not working. No leaking issue. Unit was unplugged on arrival. Plugged it in and drain pump engaged for 5 minutes and shit off. No errors in diagnostics and unit passed all functions during automatic test cycle. No further issues at this time.
Near Adkins, TX 78101
Steven G.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED4950HW0 "Checked dryer found cabinet was fine back cover was dented, removed back panel and straightened out checked operation everything is working normal now"
Near San Antonio, TX 78240
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HW0 "Changed out water valves, customer is going to run a full load and call if issue remains. If so will need W11322905 and W11316246."
Near La Vernia, TX 78121
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Defrosted unit replaced harness and fan reassembled tested no noise defrost working.