Near , TX 78015
Tommy B.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Customer stated the issue was the spray arm was not working. Found the spray arm to be stuck in the heater causing it to be broken. Ordering new spray arm to resolve issue.; ordrng 1 WPW10491331 (spray arm)
Near San Antonio, TX 78227
Richard G.
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW2 Replaced suspension. Tested to complete. Unit is good to go.
Near Kirby, TX 78219
Steven G.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDPM604KPS0 "Checked dishwasher found customer not closing door fast enough and unit never starts went over use, customer is elderly and she understands now, dishwasher is working properly"
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
OVEN ELECTRIC (S WHIRLPOOL WEE510S0FS1 "W10894098 control, customer says unit does not always work for bake or broil. Unit will not engage, was able to see fault. Quoted for 627.36 if repair is requested. Please bill to office. ; saved tckt"
Near Castroville, TX 78009
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Replaced control board, unit kicked on compressor. Unit running as designed. Part covered by whirlpool."
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 "Found the temperatures at 0 F in freezer and 70 F in fresh food section. Found that the entire evaporator was frozen over but the evaporator fan is running and seems to be running constantly. I found that the airflow tube/ diverter to the middle section of the refrigerator is locked with ice. I defrosted both the evaporator and the tube/diverter. Found that the Bi-metal had a reading of 36 ohms resistance above 50 F it should be reading infinite resistance. The bi-metal will need to be changed. When testing the defrost heater the stab,e resistance was at 18.5 ohms which is approximately lose to the specification of 19 to 27 ohms. An unstable check produced up to 657 k ohms which indicates lose to infinite short. This will need to be replaced. I did a resistance check on the evaporator fan and it is fine at 1.45 k ohms. Unfortunately the harness wire with Defrost Bimetal is discontinued. The bimetal itself is available as well as the heater. I exp
Near San Antonio, TX 78252
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Filter was placed in unit wrong, removed and installed correctly."
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE510S0HS1 "Checked range found right front element not powering on, replaced infinite switch with no change. Ordering element to resolve issue. Unit is currently under warranty with proof of purchase.; ordrng 1 8273992 (elmnt-surf)"
Near San Antonio, TX 78229
Richard G.
Job Details: 10/01/2020
THIN-TWIN 24' LE WHIRLPOOL WET4024HW0 Replaced belt. Tested to complete. Unit is good to go.
Near Boerne, TX 78015
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Customer stated the issue is the unit is loud when dispensing ice but also no water is dispensed. Found issue to be a faulty water inlet valve. Ordering parts to resolve issue.; ordrng 1 WPW10341329 (water valve assy)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 Last trip found broken water line causing the leaking. Replaced water line to resolve the issue. Tested found no more leaks. Collected part cost at wholesale cost due to repeated trips for same issue. Customer signed off on repair.
Near Spring Branch, TX 78070
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KSC24C8EYB02 Unit not cooling adequately. Checked temps. Temps are within range of fluctuation. Finding issue to be user interface not regulating temps properly. Quoted 288.55 for part customer wants to proceed with repair. Ordering user interface to resolve. Customer to not be charged for labor only part cost due to repeated issue. ; ordrng 1 W11323058 (UI)
Near San Antonio, TX 78209
Steven G.
Job Details: 10/01/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Checked ice maker found water leaking from water valve, replaced valve checked operation unit is working normal now ; used 1 W10897719 (VALVE) from stock"
Near San Antonio, TX 78229
Richard G.
Job Details: 10/01/2020
OVEN ELECTRIC (S KITCHENAID KOSE507ESS04 Replaced inner glass and outer door. Unit is good to go.
Near Boerne, TX 78015
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Multiple lights failing in the unit. The freezer light is going out and so is the left rear light in the refrigerator liner. Ordering parts to resolve issue; ordrng 2 W10695459 (module)s
Near San Antonio, TX 78240
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL n/a Spoke with office management. Appointment was supposed to be canceled.
Near San Antonio, TX 78249
Richard G.
Job Details: 10/01/2020
DRYER WHIRLPOOL WGD5000DW3 Customer complaint is that the unit runs continuously and will not shut off. Verified issue. Replaced timer. Tested to complete. Unit is good to go.; used 1 WPW10185992 (TIMER) from stock
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM Customer stated that the issue is the unit is not cooling. Upon arrival the unit was unplugged. Cannot diagnose non-cooling issue without adequate cooling time. Advised customer to plug in the unit two days prior to our next appointment. Door gaskets are not sealing properly. Ordering gaskets to resolve issue. Suspect possible sealed system issue. Unable to confirm with our unit having been plugged in.; rqstng P&A on 1 W10571967 (frz door gasket (gr)) and 2 W10830162 (gasket-fip)s
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 "F7E6 stored in unit again, calling techline. Unit will Agitate on low, but no heavy or high spin. Robert is assisting, 7728868805 marked as non repairable. Bill to office."
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
DRYER MAYTAG MEDC465HW0 Heating as designed.
Near Schertz, TX 78108
S. L.
Job Details: 10/01/2020
WASHER MAYTAG MVW7232HW0 Found unit not making cycle signal. Tested unit in diagnostics no errors all components working but speaker not working ordered new console and control.; ordrng 1 W11404470 (CONSOLE ) and 1 W11419171 (CONTROL)
Near Boerne, TX 78015
Tommy B.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG505M0BS3 Customer stated that the issue is the unit is dented on the front panel. Swapped out with new panel to resolve damage issue. No further issues at this time.
Near San Antonio, TX 78250
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Replaced both EVAPORATORS to resolve the issue. One had a tiny leak and the other kept forming restrictions. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. No further issues at this point. Parts are under limited part warranty."
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/01/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS00 I called our customer to explain that we currently did not have an authorization for the new console and that one has been submitted but will take a few days. I offered to come out and install the part on with the understanding that if the part was not authorized she
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 SR# 7728872184 advised replacing freezer evaporator fan assembly and Aurora board. ; ordrng 1 W11109595 (motor-evap) and 1 WPW10624574 (cntrl-elec)
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE515S0ES2 Replaced control board and light socket unit is working as designed no issues. Job complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced auger motor shaft and plate for ice maker unit is now dispensing ice. Job complete.
Near Schertz, TX 78108
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Pulled evaporator cover defrosted unit installed new fan and harness reassembled tested unit all operations normal.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HC0 Unit passed spin test. Good to go.
Near San Antonio, TX 78255
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF540CWBW01 Customer complaint is that the unit is showing the freezer section is at 88 degrees and everything is freezing up. Unplugged unit and let the control reset. Cleared out dust from coils. Plugged unit in and everything is now functioning properly. Collected service call fee.
Near San Antonio, TX 78240
Douglas H.
Job Details: 10/01/2020
WASHER MAYTAG MVWB765FW3 Replaced rotor per last techs diagnosis. Upon testing unit still not acting properly. Rechecked errors got f7e5 motor loss of phase. Ordering controls as rotor and stator recently replaced. ; ordrng 1 W11135391 (CONSOLE) and 1 W11195970 (ELECTRONIC CONTROL )
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG320M0BS Checked range found outer door glass broken ordering parts to resolve issue. ; ordrng 1 W10481433 (nameplate) and 1 W10535776 (glass-door)
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/01/2020
VENTHOODS UNKNOWN WVU37UC0FS0 Replaced control. Issue resolved.
Near Bulverde, TX 78163
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Replaced all needed parts. Issue resolved.
Near Selma, TX 78154
S. L.
Job Details: 10/01/2020
DRYER MAYTAG MED6230HW0 Replaced sensors harness and control tested then replaced damaged UI found new on not working called tech line Sr 7728871326 was told order new one found noise coming from blower needs new blower motor and noise kit; ordrng 1 279787 (motor) and 1 697772 (blower wheel) and 1 W11401018 (SEAL) and 1 W11413566 (PANEL )
Near San Antonio, TX 78249
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM "Last tech found restriction in EVAP. Confirmed diagnosis. Replaced dryer and added service port to compressor. Vacuumed unit to remove restriction. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point."
Near San Antonio, TX 78249
Richard G.
Job Details: 10/01/2020
DISHWASHER MAYTAG MDB4949SHZ1 Customer states that the unit is not washing. There is water inside the tub. Attempted to drain water and it would not drain. ; ordrng 1 W11225084 (cntrl-elec) and 1 WPW10348269 (drain pump) and 1 WPW10591570 (pump&motor)
Near Alamo Heights, TX 78209
Steven G.
Job Details: 10/01/2020
REFRIGERATOR JENN-AIR JS48NXFXDW02 "Checked refrigerator found compressor is working normal, customer has video of sound and it was coming from evaporator fan motor not compressor, checked evaporator fan everything is clear, customer will watch and call if any questions"
Near San Antonio, TX 78259
S. L.
Job Details: 10/01/2020
DRYER MAYTAG MEDB765FW0 Found brunt wire on power cord and terminal block needs both
Near Selma, TX 78154
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Found FC light bad replaced tested all operations normal.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
WASHER MAYTAG MVWC465HW2 "Unit has damaged to front of frame. Took pictures, replaced control and valve. Calibrated and tested to complete."
Near Helotes, TX 78023
Richard G.
Job Details: 10/01/2020
WASHER WHIRLPOOL n/a "Called customer, states he cancelled this appointment and will contact us to reschedule."
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Used wire tie to correct harness.
Near San Antonio, TX 78216
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived at home frost is almost gone, prior tech did not change all parts because he didn’t feel it necessary, but tech line wanted all parts replaced even though slides were replaced before, but that’s what happens when you send other people on your calls.; ordrng 2 W10120018 (slide)s and 2 W10284684 (bracket)s"
Near San Antonio, TX 78216
Jim G.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL MT4155SPQ Parts not needed. No charge as previous tech collected payment but did not repair.
Near San Antonio, TX 78217
Jim G.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 Replaced door. Issue resolved.
Near San Antonio, TX 78249
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM "Last tech found restriction in EVAP. Confirmed diagnosis. Replaced dryer and added service port to compressor. Vacuumed unit to remove restriction. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point."
Near San Antonio, TX 78247
S. L.
Job Details: 10/01/2020
DISHWASHER KITCHEN AID KDFE304DSS0 "Found unit had control lock on released control lock ran diagnostics found F6E6 error code ran through calibration found 4 minute water heating time from supply advised customer to prime water before each use for,sufficient temperature."
Near Helotes, TX 78023
Richard G.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED5100HW0 Customer complaint is that the unit is not powering on and is only getting 120 on one of the legs. Verified issue. Found that the plug was not fully connecting with the outlet. Adjusted plug so that unit is now functioning properly. Tested to complete. Unit is good to go.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW8040DW4 Last visit found faulty water inlet valve. This has swapped out with a new valve to resolve this year. Ran automatic test cycle and unit cleared all tests. No further issues at this time.
Near San Antonio, TX 78257
Douglas H.
Job Details: 10/01/2020
WASHER MAYTAG MVW7232HC0 Replaced gearcase to resolve the issue. Calibrated unit. Unit testing good now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78223
Steven G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ Checked refrigerator found low on freon added dye drier and vacuumed and charged unit will be back to look for leak ; used 1 WPW10143759 (DRIER-HV) from stock
Near San Antonio, TX 78254
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 "Ran pressure test, calling techline back to report pressure readings. Also noticing that the EVAP fan shuts off after briefly running. Pressure readings indicate that there is a leak, looked for a leak with black light, no leaks found. Spoke with Steve, explained the situation and gave pressure readings and explained about the EVAP fan shutting off. He then stated to check all connections of wire harnesses, no issues found then unit didn’t turn off. While checking that leak finally became present. Leak at condenser line to cabinet leaking at factory lock ring. Stated to repair the leak. Sr 7728845300Repair the connector that I found the leak at. Vacuumed unit, held vacuum. Recharged unit held charge. Unit began cooling immediately upon testing. No further issues at this point."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/01/2020
DISHWASHER JENNAIR JDB3200AWB0 Last trip found faulty drain hose and valve and customer wanted new filter. Replaced all parts to resolve the issue. Unit now testing good. No further issues at this point. Collected P&L.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW2 Need drain pump from unit. ; ordrng 1 W11399437 (DRAIN PUMP )
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/01/2020
WASHER AMANA NFW5800HW0 Installed new control and UI. No further issues. Tested to complete.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Checked range found control board not powering on, side panels dented and lower front panel dented. Ordering parts to resolve issue. ; ordrng 2 W10162245 (panel-side)s and 1 W10861542 (panel-drwr) and 1 W11204519 (cntrl-elec)"
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/01/2020
UPRIGHT / CHEST WHIRLPOOL WZF34X16DW No issues during testing. Good frost pattern. Holding temp. No further issues. Tested to complete.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG520S0FS0 Checked range found 3rd digit on control board not lighting correctly found broken knob ordering parts to resolve issue.; rqstng P&A on 1 W10837805 (cntrl-elec) and 1 W10862482 (knob)
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Found compressor loose, also found 2 copper pieces touching compressor. Customer will monitor and see if that made any difference."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
COOKTOP ELECTRIC WHIRLPOOL WCE55US0HS01 Last trip found faulty infinite switches and right rear burner. Replaced all parts to resolve the issue. Unit tested good now. No further issues at this point.
Near San Antonio, TX 78253
Justin
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Break in wiring inside freezer door, need new door. ; ordrng 1 LW11037733 (dor-fip)"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 10/01/2020
WASHER MAYTAG MVWX655DW2 Checked washer found no issues with washer unit is working as designed. Good suspension good agitation and spin. Job com0lete.
Near San Antonio, TX 78254
Justin
Job Details: 10/01/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Spoke with customer he is going to call whirlpool to see about covering repair. Close ticket for now, will need W11342846 and W11244494."
Near San Antonio, TX 78247
S. L.
Job Details: 10/01/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Found no frost pattern compressor on and fans running called SG need uv dryer rescheduling Monday.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78254
Justin
Job Details: 10/01/2020
DRYER MAYTAG MEDB855DC4 "Valve is psp item, customer said using steam cycle it would leak underneath dryer. Went over loading and settings with customer, unit is good to go."
Near Bigfoot, TX 78005
Ezequiel V.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE515S0JS0 Checked range found door not closing broken hinges on right side ordering both hinges to resolve issue. ; ordrng 1 W10299224 (hinge-door) and 1 W10299227 (hinge-door)
Near Schertz, TX 78154
S. L.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT730PAHZ Found upper rack stop not in track after looking found it in sump filter. Installed ran test cycle no missing pieces all operations normal.
Near San Antonio, TX 78253
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR SAMSUNG RF28M9580SGAA Last visit found faulty temperature sensor. This visit replaced with new sensor to resolve cooling issues. No further issues at this time.
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL GARF30FDGB00 Installed new control. No issues during testing. Tested to complete.
Near Atascosa, TX 78002
Jesus C.
Job Details: 10/01/2020
FREEZER WHIRLPOOL WZF34X18DW03 Gasket not sealing on top of freezer door. Reshaped seal. Gasket is holding. No leaks. Tested to complete.
Near San Antonio, TX 78217
Jim G.
Job Details: 10/01/2020
WALLOVEN KITCHEN AID KEBS107SSS04 Replaced control. Issue resolved.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
WASHER MAYTAG MVWC565FW2 Need drain pump from unit. ; ordrng 1 W11399437 (DRAIN PUMP )
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED7500GW0 Replaced hinges. Took door apart to see if there was anything affecting the door strike. I did not see anything out if order. Tested dryer with a loaf of clothes for a good amount of time on two different settings. The unit door did not pop open when drying the clothes. Unit is fully operational. If there is a call back this time we should probably send another Technician. Sometimes a second set of eyes is helpful. I have called Tech Line and SG on this call previously. Tech Line recommended changing the whole door because when the door gets sat on or leaned on that the metal on the door can become bent by the hinges. I do not see any signs of a bent door and a new door would be cost prohibitive for the consumer. Unit is working as designed currently. This was a call back so the customer had already paid the service fee for a prior part and labor for one part install. Today our customer was charged for the parts and 2 additional parts installed. Balance pai
Near San Antonio, TX 78247
S. L.
Job Details: 10/01/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Found no frost pattern compressor on and fans running called SG need uv dryer rescheduling Monday.; ordrng 1 WPW10143759 (dryer)
Near San Antonio, TX 78251
Tommy B.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Last visit found faulty heating element for defrost to icemaker. Swapped out with new parts to resolve issue and unit tested good now with no further issues at this time.
Near San Antonio, TX 78233
Jim G.
Job Details: 10/01/2020
DRYER MAYTAG MED7230HC0 Sensor harness needed replacement. ; ordrng 1 W10298258 (harns-wire)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRFF507HPSP0 Verified faulty module. ; schdld next appmnt for 9/29 TUE !
Near San Antonio, TX 78260
Jim G.
Job Details: 10/01/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Used wire tie to correct harness.
Near Schertz, TX 78154
S. L.
Job Details: 10/01/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0AS04 Found open thermal fuse and unresponsive UI advised customer that UI needs to be replaced and fuse.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced motor assembly. Issue resolved.
Near Selma, TX 78154
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDEH01 Found open RC thermistor defrosted evaporator replaced harness and fan set 8 hour defrost all operations normal.; used 1 W11033168 (HARNS-WIRE) from stock
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MFI2269FRZ04 Checked refrigerator ice maker found ice maker stuck mid harvest ordering ice maker to resolve issue. Also ordering harness includes thermistor.; ordrng 1 W10300024 (icemaker) and 1 W11254854 (ICE MAKER HARNESS)
Near Converse, TX 78109
S. L.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ Spoke to customer she said service not needed marked as complete
Near China Grove, TX 78263
Steven G.
Job Details: 10/01/2020
WASHER MAYTAG MVWB835DW4 Checked washer ran test cycles found clicking in agitation and grinding in spin ordered gearcase ; ordrng 1 W10868473 (gearcase)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 10/01/2020
REFRIGERATOR MAYTAG MSS25C4MGK00 Replaced door on refrigerator unit is sealing properly no issues. Unit is working as designed. Job complete.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW5620HW0 Checked washer found error code f0e5 off balance cleared code and ran diagnostics no issues all passed unit is working as designed. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
RANGE WHIRLPOOL WFG515S0ES1 Replaced both back burner heads and valve for back right burner. Tested to complete.
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 10/01/2020
DRYER WHIRLPOOL WED5620HW0 Checked dryer found no error codes found during testing or operation found bad thermal cut off replaced cutoff unit is working as designed. J9b c9mplete.
Near San Antonio, TX 78245
Justin
Job Details: 10/01/2020
WASHER WHIRLPOOL WFW6620HC0 "F0E2 only fault stored, checking quick diagnostics cycle now. All test passed, unit spinning as designed."
Near San Antonio, TX 78242
Jesus C.
Job Details: 10/01/2020
WASHER WHIRLPOOL WTW4855HW1 Tested unit. No stored error codes. Ran calibration. No issues. No issues during testing. Unit is working properly. No water level issues. Performed customer instruct on how unit works. Job complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Customer stated that the issue is the unit will not function regularly when using the microwave. Has to hold the door closed in order for it to finish time. Found issue to be faulty interlock harness. Ordering new parts to resolve issue.; ordrng 1 W11356970 (HARNESS INTERLOCK)
Near Adkins, TX 78101
S. L.
Job Details: 10/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Removed doors replaced harness then replaced door used old pantry ui installed tested all operations normal pantry ui working tested ice maker tested dispenser fans and compressor advised ice may take several hours.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
RANGE WHIRLPOOL WFE320M0ES0 Swapped out faulty door hinges in order to resolve door closing issues and reassemble the door. Unit testing good now. Collected parts and labor
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Customer stated The issue is that the unit does not function every time when running the oven cycle. Additionally the light turns on and off light self. Diagnostics revealed F6 E0 error. Ordering console to resolve issue.; ordrng 1 W11297728 (console)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Unit lower ice maker making a sheet of ice. Found cause to be broken fill cup. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Unit is under warranty per Sb web. Sb web has purchase date of 6/20/2020; used 1 WPW10300024 (ICE MAKER) from stock
Near San Antonio, TX 78254
Richard G.
Job Details: 10/01/2020
RANGE WHIRLPOOL MET8775XS01 Replaced infinite switch. Leds are now working as designed. Part covered under our warranty on parts. Tested to complete. Unit is good to go.
Near Boerne, TX 78015
Douglas H.
Job Details: 10/01/2020
OVEN ELECTRIC (S FRGIDAIRE FGEW3065PFE Unit long preheat times and not holding temp once heated. Finding issue to be faulty bake element. Quoted 497.86 for P&L. Customer wants to think about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 318601604 (BAKE ELEMENT)
Near San Antonio, TX 78253
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the icemaker is still not working. Ordering icemaker.; ordrng 1 W11294907 (icemaker)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer states they called Whirlpool and were told that the unit is not going to be replaced. They are complaining that the food is still freezing at the top of the refrigerator section and they have had to throw away a lot of food because of this. Customer has freezer section packed from top to bottom, and the food that is freezing is on the top shelf near the diffuser. Checked refrigerator and freezer temps. Freezer is reading -1 and refrigerator is reading 38. A couple of drops of water have frozen on the diffuser, but no ice buildup found.Called techline and spoke with Chris. He has the information documented and recommends the customer to contact the customer care team again. SR#7728879546"