Near San Antonio, TX 78222
Ezequiel V.
Job Details: 05/01/2020
RANGE WHIRLPOOL WFE550S0HZ1 Checked range found display not working properly. Reseated connector for display but no luck. Ordering control board to resolve issue.; schdld next appmnt for 5/6 WED !
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/01/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Client was complaining of water leaking from the front middle right of the assembly grid. Unit is making ice. Customer is concerned about the leaking. I did also notice during recirculating test water poured out front of assembly grid. I also noticed a drip every second on the right front. I ran the diagnostics through recirculating pump without the filter and it did not leak. I reset the filter and did the same with no leak. Ran the unit on max ice with door open to ensure it is no longer leaking. Unit is fully operational.
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/01/2020
WASHER MAYTAG MVWB855DC3 Replaced suspension. Issue resolved.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 05/01/2020
DRYER AMANA NED4655EW1 Customer stated the unit is making a loud thumping noise. Swapped out dryer repair kit to resolve it. Issue not fully resolved at this time. The drum is bumping against the back panel.; ordrng 1 W10899578 (drum)
Near San Antonio, TX 78239
Steven G.
Job Details: 05/01/2020
WASHER MAYTAG MVWC565FW0 "Checked washer after replacing gearcase still same issue talked to tech line Cathy advised cam may not be coming down, replaced cam still same issue ordering gearcase ; ordrng 1 W10006481 (gearcase), used 1 W10721967 (CAM) from stock"
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/01/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Found that the door was closing fine when I arrived but I understand this can be intermittent. Noticed that the unit was not balanced correctly and that the main fresh food section doors were not closing as designed. I made adjustments to the leg leveling feet and balanced the refrigerator so all doors are functioning as designed.
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/01/2020
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostics and received error code F0E5. Of balance load. Unit is perfectly balanced by installer. Ran load test through diagnostics. All loads functioned as designed. Ran through complete quick service cycle. All loads functioned as designed. Went through all the causes for Service Pointer W11445524 Excessive Shaking, Vibration and related noise: called Techline spoke with Andrew. SR # 7727717445 We went through all possible solutions and it is installed correctly and functioning as designed. Spoke with the customer about load sizing and placing as well as detergent use and soft water."
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Customer needed customer instruct on how to use the produce preserver packages. Showed customer how to use and gave customer instruct. No further issues at this time.
Near San Antonio, TX 78228
Jesus C.
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDT750SAHW0 Tested unit. Not starting. Will not start diagnostics test. Having issue with door lock switch on control . Will need to replace control. ; ordrng 1 W11305297 (cntrl-elec)
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/01/2020
DISHWASHER KITCHENAID KUDS40FVSS3 Reset unit. Issue resolved. Collected service fee.
Near San Antonio, TX 78254
Justin
Job Details: 05/01/2020
DRYER AMANA NED4655EW1 "Element is heating properly, believe issue is still due to vent problems. Removed duct from vent and could feel plenty of air pushing out of unit. Will have customer run without vent attached while waiting on test kit. ; ordrng 1 W11224254 (test kit)"
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 05/01/2020
RANGE AMANA AER6303MFS2 Customer stated the issue is the oven is not heating. Found issue to be terminal block short. Will need wiring harness to complete repair. Tech sent without parts. ; saved tckt
Near San Antonio, TX 78256
Christian G.
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Issue stated by customer: refrigerator pantry drawer had ice build up behind it and could not close drawer. Called Techline and spoke to Scott who found a service pointer recently released detailing checks to ensure no frosting. W11092686E. Ran through and checked door leveling, made sure defrost thermistor was positioned correctly and secured with zip tie, checked to make sure no clog in drain and evap was sitting properly. Noticed tab was broken off cover and that air was coming in from left side door. Checked with it gun and with lighter to verify. Techline said use same reference jumper from previous ticket. Quoted customerfor part and labor. Customer stated she’d call KitchenAid as issue has been reoccurring for years. Customer paidvia card for s.cal+tax)."
Near San Antonio, TX 78257
Christian G.
Job Details: 05/01/2020
WASHER WHIRLPOOL WFW6620HC0 Issue stated by customer: Leaking from Front - Front Load Washer. Leak detection pads were left and possibly show signs of small/slow drip from front corners. Papers were folded and pushed around a bit. Ran unit through quick cycle verification test. No leaks. Unit didn’t not do cycle 12 and 13. Unit shot off after heater turned on and off. Lower Detergent drawer looks completely dry. Ran unit through rinse&spin.noticed faint water spots from top detergent drawer to side of unit. When I opened drawer water drops fell out along the side of the unit. Ordering drawer housing.; ordrng 1 W11318755 (drawer)
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Replaced ice maker due to tray being broken. Ran harvest cycle unit is working as designed. No error codes found during testing or operation. Good water flow into ice maker.Job complete.; used 1 W10873791 (ICE MAKER) from stock
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 05/01/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HB3 "Checked microwave found door cracked, ordering door to resolve issue. O further issues found with microwave/hood combo.; ordrng 1 W11247223 (door/mw)"
Near , TX 78109
S. L.
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Installed new retainer clips to toe plate tested latch ran service cycle all operations normal.
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Found dent on lower portion of freezer door (Picture included). Part ordered.; ordrng 1 W10832272 (dor-fip)
Near Schertz, TX 78108
Shawn W.
Job Details: 05/01/2020
WASHER WHIRLPOOL WTW5000DW3 "Customer was complaining of the wash not going through a whole cycle during hot wash. Found that the hot water was not turned on. I turned on the hot water. Ran diagnostics. In Fault Code Display Mode no errors were presented.Ran automatic test mode. All loads function as normal. Noticed tie cable cabinet W10339879 missing, replaced and secured to hose with truck stock. Fully operational."
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Replaced ice maker due to ice maker stopping mid cycle. Ran harvest cycle no issues good water flow. No error codes found during testing or operation. Refrigerator and ice maker working as designed. Job complete
Near San Antonio, TX 78251
Steven G.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Checked refrigerator found unit low on freon ordered Evaporators; ordrng 1 W10635994 (evaporator) and 1 W10683669 (EVAPORATOR )
Near San Antonio, TX 78250
Christian G.
Job Details: 05/01/2020
DRYER WHIRLPOOL WED7800XW0 "Issue stated by customer: dryer not operating at all, only flash’s sensing light. Unit had been repaired before, previously replaced thermal fuse, element, door switch and thermistor-fix. Unit had error code f24 stored. Customer replaced thermistor and thermal fuse. Pulled unit apart, heating element had signs of shorting but still showing good resistance. Ohmed out thermistor and thermal fuse and they tested good. Put unit back together and tested and unit started. Tested three times and unit began working. Collected +tax)"
Near San Antonio, TX 78212
Steven G.
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KSSC48QKS02 "Checked refrigerator found leak in Evaporator ordered part is 405.78, labor 200.00, dye drier 27.59 and freon 60.00, process tube 6.00 is 699.37 plus tax.; ordrng 1 WP2306094 (evaporator)"
Near Boerne, TX 78015
Douglas H.
Job Details: 05/01/2020
RANGE WHIRLPOOL WFE525S0HB1 Right front and left front burners cycling too frequently. Finding issue to be thermostats in burners not functioning properly. Ordering elements to resolve the issue. ; ordrng 2 W10823729 (ELEMENT)s
Near Falfurrias, TX 78355
Adam
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL GSF26C4EXW00 Arrived at location customer stated they canceled the appointments within a couple hours of making it. Issue resolved
Near Concepcion, TX 78349
Adam
Job Details: 05/01/2020
WASHER MAYTAG MVWB865GW0 Install components calibrated unit ran verification cycle issue resolved.
Near San Antonio, TX 78255
Christian G.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Issue stated by customer: ice forming behind pantry drawer and unit not cooling. Customer stated husband ordered and replaced diffuser. Found unit had not been defrosting. Also checked vents under refridgerator and they were blocked with dust and debris. Informed customer of routine maintinence of unit and that these two issues would definitely cause their unit to performe the way it has been. Ordering evap motor harness. Quoted Harness (part+tax/shipping) and labor(+tax). Collectedvia card for priority s.call(105.00+tax); ordrng 1 WPW10277799 (harns-wire)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 05/01/2020
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 I didn’t order correct truck stock part. Ordering correct condenser motor. ; ordrng 1 W10124096 (MOTOR CONDENSER )
Near Floresville, TX 78114
S. L.
Job Details: 05/01/2020
DISHWASHER SAMSUNG DW80J3020US Found failing drain pump needs new pump rescheduling next Thursday need extra time unit has to be pulled and turned upside down. ; ordrng 1 DD31-00005A (DRAIN PUMP)
Near Alice, TX 78332
Adam
Job Details: 05/01/2020
DRYER WHIRLPOOL WED5000DW2 Installed components tested unit issue resolved
Near Canyon Lake, TX 78133
Jim G.
Job Details: 05/01/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR "Icemaker is frozen over . Called Samsung techline spoke to Armando Reference# 7003737347 who recommended a new kit. Part number DA82-02673A includes icemaker and main board and clips, etc. ; ordrng 1 DA82-02673A (ICEMAKER SERVICE KIT)"
Near Corpus Christi, TX 78411
John L.
Job Details: 05/01/2020
DISHWASHER KITCHENAID KDTM704ESS0 "Unit was locked, unlocked and ran diagnostics. No codes pulled. Ran unit, unit is running. Issue resolved."
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/01/2020
WASHER SAMSUNG WF56H9100AG/A2 "Collected service fee with a military veteran discount 102.84 unit door was loose and was displaying dE error code for door error. A switch contact error because of a deformation of the door hook or when the door is pulled by force. Was able to get the unit to run by taking the 2 screws out of the door switch cover. The switch, cover and latch lever will need to be replaced. Ordered parts.; ordrng 1 DC63-00960A (COVER-SWITCH(O);WF218,POM,T3,LIGHT GRAY,) and 1 DC63-0127A (COVER DOOR SWITCH) and 1 DC66-00326A (lever-door)"
Near Corpus Christi, TX 78414
Adam
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Damage to body of the units considered non-repairable. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDF330PAHT2 Inspection of unit shows no response from control board. Checking voltage shows is good. Replaced control board from stock issue resolved tested unit all functions good to go
Near Cibolo, TX 78108
S. L.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL ED5VHEXVQ00 Customer changed filter but flow is still slow waterworks without filter and parts previously replaced were needed. Needs new filter housing gave senior citizen discount for part no labor since i was just out here charging plus tax for part only will collect when repair complete Tuesday ; ordrng 1 W10121138 (filter housing)
Near Bishop, TX 78343
Adam
Job Details: 05/01/2020
RANGE KITCHENAID KSDB900ESS0 Customer had received components from whirlpool installed all three components control board Console and Assembly display. Tested unit issue resolved. I do also have core from this unit.
Near New Braunfels, TX 78133
Jim G.
Job Details: 05/01/2020
REFRIGERATOR SAMSUNG RF263TEAESG/AA According to Samsung support issue is refrigerator evaporator fan. Also a kit for ice maker frost over is available. Collected service fee. ; ordrng 1 DA82-02714A (SERVICE KIT) and 1 DA96-00959D (EVAPORATOR MOTOR)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Cheked refrigerator found freezer cooling but not refrigerator section. Ran test 1 RC thermistor is shorted out ordering evap cover to resolve issue, also while in diagnostics ui kept getting stuck in diagnostics unable to leave diagnostics. Also ordering UI ; rqstng P&A on 1 W11330486 (UI) and 1 W11395635 (COVER EVAP)"
Near Moneta, VA 24121
Uriah B.
Job Details: 05/01/2020
REF KITCHENAID KRSF505ESS01 "Found thermistor in fridge section not at all secured to the evaporator. Secured thermistor and put permagum around it. All checks ok. ; used 1 212643 (PERMAGUM), and 1 WP8567668 (TIE) from stock"
Near Corpus Christi, TX 78408
John L.
Job Details: 05/01/2020
WASHER MAYTAG MVWC565FW2 "F0E2 oversudsF7E6 motor faultF7E7 motor not up to speedDuring testing, found issue with hot side valve. Tested all other components, no issue found. Customer was using wrong detergent for washing, explained must use detergent labeled he. Replace valve to resolve this issue.; schdld next appmnt for 5/4 MON !"
Near Corpus Christi, TX 78411
John L.
Job Details: 05/01/2020
WASHER MAYTAG MVWC565FW2 "F9E1 long drainF7E5 shifter faultF0E2 oversuds Ran test on unit drain nor agitate working on unit. After further inspection found that harness to drain pump as well as actuator have broken. Causing unit not to shift into proper gear or drain. Drain pump also has damage, replace hose components to resolve issues.; ordrng 1 W10815026 (actuator) and 1 W11255099 (HARNESS) and 1 W11259498 (DRAIN PUMP )"
Near Corpus Christi, TX 78418
Adam
Job Details: 05/01/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Inspection of unit shows display screen partially lit all functions in commands work as intended just unable to see screen or display. Replace control and display to resolve issue; ordrng 1 W11044691 (cntrl-elec) and 1 W11044727 (cntrl-elec) and 1 W11179877 (panl-cntrl) and 1 W11179898 (panl-cntrl)
Near Taft, TX 78390
John L.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Inspected unit, checked operating temperature in freezer and fridge. Freezer is working within proper temperatures, fridge is below proper temperatures. Which is causing the ice build up. Also gasket on fridge door at bottom corner is deformed and will not seat properly. Replace therm and diffuser as well as gasket. To resolve this issue.; ordrng 1 W10171475 (gskt door ff (gray)) and 1 W10384183 (thermistor) and 1 W10883330 (diffuser) and 1 W11207402 (CONTROL)"
Near Victoria, TX 77904
John L.
Job Details: 05/01/2020
WASHER MAYTAG MVWX655DW0 "Inspected unit, found tub not sitting straight in gearcase. Tried to readjust but wobble still occurs. Shaft from gearcase might be skewed causing this issue. Replace tub and gearcase to resolve ; ordrng 1 W10006481 (gearcase) and 1 W10586077 (basket)"
Near Odem, TX 78370
John L.
Job Details: 05/01/2020
FREEZER WHIRLPOOL MZF34X16DW04 "Inspected unit, ran tests I components does not seem to have issues with components. After looking at a unit determine that unit has a Freon leak, will order the dryer and evaporator. This should resolve issue with leak.; ordrng 1 W10574283 (evaporator) and 1 W10709968 (drier-uv) and 1 W11103760 (harness)"
Near Little Rock, AR 72205
Colton B.
Job Details: 05/01/2020
WASHER MAYTAG MVWB835DC2 "Issue was F6E2 error code. Replaced console to resolve issue, unit tested good. According to tech notes, all funds were collected on last visit."
Near Christiansburg, VA 24073
Uriah B.
Job Details: 05/01/2020
FREEZER WHIRLPOOL WRX986SIHZ00 Freezer temp is reading at 20 degrees when set to 0. Compressor does not seem to be keeping up. Frost all over freezer compartment evap. Needs control and bimetal harness. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap)
Near Roanoke, VA 24018
Uriah B.
Job Details: 05/01/2020
TRIO CD KITCHENAID KRFC300EBS01 IM line will not stay seated into valve. Needs valve WPW10420083; ordrng 1 WPW10420083 (valve)
Near Moneta, VA 24121
Uriah B.
Job Details: 05/01/2020
DRYER WHIR WED5620HW0 Condo unit 104. W11298841. ControlW11296383. UI consoleW11160620. Wire harness; ordrng 1 W11331275 (CONTROL BOARD) and 1 W11378949 (UI CONSOLE)
Near Little Rock, AR 72206
Colton B.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Customer complaint was low ice production. Found condensation in freezer compartment. Evaporator frost pattern was good. Found that box of food had fallen behind freezer drawer, preventing it from closing all the way. After removal of the box the freezer door closed well and had a good seal. Also heard icemaker harvest and fill. Core issue believed to be that the freezer door was not depressing switch all the way, preventing fan and ice maker from working and causing condensation. Confirmed functionality of fan in diagnostics, it checked good. Told customer to monitor ice production for the next 24 hours to be sure."
Near Vinton, VA 24179
Uriah B.
Job Details: 05/01/2020
WASHER WHIRLPOOL WTW4816FW2 Basket and drive block are rubbing against each other. Needs both and the scanner nut. ; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block)
Near Little Rock, AR 72202
Doug M.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Replaced compressor due shorted start windings,tested unit operation checks ok"
Near Roanoke, VA 24013
Uriah B.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Icemaker is slow. Needs icemaker; pckd up 1 W10882923 (icemaker)
Near Little Rock, AR 72223
Colton B.
Job Details: 05/01/2020
KITCHEN WHIRLPOOL KUDU03FTSS0 "Issue is a leaking dishwasher. Door seal is worn and is not covering the bottom right hand corner which is where the customer said the leak was. Ordering mew door seal to resolve issue, however I did adjust the old seal so that customer might be able to use it while part is being ordered. Gate code is 109.; ordrng 1 W11196317 (GASKET)"
Near Little Rock, AR 72227
Doug M.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Inspected unit for not cooling, performed service diagnostics found no cool error in test 56,test 5 compressor would not ramp up to max speed at 2.83 amps diagnosed to need main control and compressor ; ordrng 1 W10832994 (compressor) and 1 W10843055 (cntrl-elec)"
Near Little Rock, AR 72202
Colton B.
Job Details: 05/01/2020
RANGE AMANA AER6603SFS2 "Issue was a bad terminal block. Maintenance replaced terminal block. Two burners now work, however there is no display. Ordering new control and wiring harness to resolve issues.; ordrng 1 W10908164 (CONTROL) and 1 W11171889 (WIRE HARNESS)"
Near Little Rock, AR 72205
Colton B.
Job Details: 05/01/2020
WASHER WHIRLPOOL WTW4855HW1 "Issue is no spin. Replaced control, did not resolve issue. Customer had to leave so I could not rediagnose. Ordering all parts that might be at fault.; ordrng 1 W10815026 (ACTUATOR) and 1 W10832724 (MOTOR) and 1 W11395618 (CAPACITOR )"
Near San Antonio, TX 78218
Steven G.
Job Details: 04/30/2020
DRYER WHIRLPOOL WGD6620HW1 "Checked dryer found noisy when running, found blower wheel had lent stuck to fins, cleaned dryer is running normal now, checked vent everything checks ok."
Near San Antonio, TX 78218
Steven G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Checked refrigerator ran diagnostics, checked ice maker harvest, ran cycle twice no noises checked fill tube found calcium buildup around hose opening cleaned, believe water is spraying and causing ice buildup causing flex tray to be noisy, customer to watch and call if any problems"
Near San Antonio, TX 78209
Steven G.
Job Details: 04/30/2020
ICEMAKER (STANDA SCOTSMAN SCCG50MA1SS "Checked ice maker found unit dead, checked and found bad bin thermostat, replaced thermostat checked operation unit working properly now, other ice maker is a nugget ice machine and it will need lots of work customer is thinking about it."
Near San Antonio, TX 78213
Steven G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Checked refrigerator found refrigerator and freezer door handles loose, tightened inner screws and handle screws checked operation ok."
Near San Antonio, TX 78224
Steven G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Checked refrigerator found unit leaking freon, replaced evaporator vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78223
Steven G.
Job Details: 04/30/2020
WASHER MAYTAG MVWB855DC3 "Checked washer ran diagnostics found unit had a over load code, ran test everything checks ok, went over use of loading with customer, washer is working properly"
Near San Antonio, TX 78251
Christian G.
Job Details: 04/30/2020
WASHER WHIRLPOOL WTW4616FW2 "Issue stated by customer: machine won’t complete cycle. Previously found unit not spinning. Replaced control, motor and gearcase. When replacing gearcase I noticed the belt was a bit loose and the actuator was in the middle position. Tried running unit through manual test . Unit agitated but didn’t spin. Replaced actuator and belt w/truck stock. Ran unit through auto test, unit passed but could hear a clicking/scratching. Ran hot water in unit and had it drain and spin to clear out any potential debris. Recalibrated unit. Unit tested good.; used 1 W10721967 (CAM), and 1 W10913953 (ACTUATOR) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 04/30/2020
DRYER MAYTAG MEDB725BW0 Replaced electrodes. Tested to complete. Unit is good to go.
Near San Antonio, TX 78266
S. L.
Job Details: 04/30/2020
REFRIGERATOR KITCHEN AID KRMF606ESS01 "Arrived retested diagnosis that tech line have before using part found when using meter values were same on old part and new part did not use part. Removed door found harness to pantry UI is cause of failure. Was able to cap off harness to pantry door and water working unit functions are all normal except pantry selections. Needs new harness part remaining balance customer does not want harness now for pantry UI part number is W11170612 cost if customer decides in 90 days to to fix will not charge extra labor to repair if within time range. Remaining balance for everything but harness is paid in full.; used 1 W11330971 (UI), and 1 WPW10675033 (CONTROL) from stock"
Near Schertz, TX 78154
S. L.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Found door switch in RC not being activated when door shut. Tested found door needed to be aligned did this which helped added truck stock spacer retested all operations normal.; used 1 WPW10221048 (SPACER) from stock
Near San Antonio, TX 78245
Richard G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint is that the icemaker is frozen up and a couple of pieces of the icemaker have broken off. Verified issue. Thawed ice surrounding ice bin and icemaker area. Replaced icemaker. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Richard G.
Job Details: 04/30/2020
COOKTOP GAS WHIRLPOOL WCG97US0DS00 Replaced regulator. Tested all connections for leaks. None detected. Tested to complete. Unit is good to go.
Near Garden Ridge, TX 78266
Jim G.
Job Details: 04/30/2020
MW-HOOD COMBO WHIRLPOOL WMH75021HZ2 Replaced door. Issue was resolved. There seems to have been a break in the harness within the door.
Near San Antonio, TX 78260
Shawn W.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer complained of lights in the refrigerator not coming on as well as intermittent flickering. Found the service pointer that indicated a reboot and if lights come on to replace the control board. I unplugged it and the lights came on in the refrigerator and flickered on an off. It does not appear that the freezer light came on. Called Techline and talked to Dave and found out that the wiring diagram in the service manual is inaccurate and to use the tech sheet. Changed out the freezer light. It was really embedded (picture provided) but was able to replace it. All lights work. Unit fully operational. Collected Service fee from customer. Parts and labor covered by Whirlpool. WPYPXPYDPL1
Near San Antonio, TX 78223
Ezequiel V.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Checked refrigerator plugged in unit all components running unit is cooling as designed. No errors found during testing or operation. Job complete.
Near San Antonio, TX 78242
Jesus C.
Job Details: 04/30/2020
WASHER MAYTAG MVWC200XW2 Installed new suspension. No issues during testing. Unit is working properly. Collected payment for repairs. Job complete. ; pckd up 1 W10780048 (suspension)
Near San Antonio, TX 78242
Jesus C.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Complaint is that freezer door not closing properly. Tested door. Found door is sitting low and rubbing the liner not allowing it to close. Raised door with spacers. Door is now making a good seal. No further issues. Tested to complete.
Near San Antonio, TX 78222
Steven G.
Job Details: 04/30/2020
RANGE WHIRLPOOL WFC150M0EB3 Checked range found both small burners not working only had one switch for small ordered one more and will return on Monday ; ordrng 1 WP3149404 (switch-inf)
Near San Antonio, TX 78257
Tommy B.
Job Details: 04/30/2020
ICEMAKER (STANDA KITCHENAID KUIO18NNZS1 "Swapped out pump and ran manual test. Unit is running water now but without stopping. Also, found filter to be bad now there is water flow. Ordering new pump as current water level sensor is bad. ; ordrng 1 W11325175 (PUMP)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Complaint is icemaker not running. Tested unit. Moisture buildup in freezer. Frost on icemaker. Jumped ice maker. Started harvest. Good harvest cycle. Good water fill. Icemaker dropped ice. No issues. With ice maker. Freezer door is depressing door switch. Good seal on door gaskets. Issue likely caused by frost buildup that caused unit to stick. No issues during testing. Advised customer to monitor ice production. Collected payment for service fee. Job complete.
Near Boerne, TX 78006
Tommy B.
Job Details: 04/30/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 Last visit had to defrost evaporator due to a faulty thermistor. The insulation was unable to be separated and therefore had to be replaced. This visit replaced with new insulation and thermistor. No further issues at this time.
Near Selma, TX 78154
S. L.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Unit not going to defrost ran service test heater came on sensor shows short ordered harness ui and control rescheduling Monday.; ordrng 1 W11174836 (CONTROL) and 1 W11214887 (UI) and 1 W11405276 (HARNESS )
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/30/2020
OVEN ELECTRIC (D JENN-AIR JJW2830WP02 Convection fan was extremely noisy. Replaced convection fan assembly to resolve the issue. Unit performing as designed now. Allowed top and bottom unit to reach 450 degrees. No further issues at this point.
Near Fredericksburg, TX 78624
Tommy B.
Job Details: 04/30/2020
DRYER AMANA NED4655EW1 Customer stated that the issue is the unit is making a rattling noise. Removed the top cover and found issue to be the unit was rubbing against the lint duct assembly. Corrected the position of the assembly and unit is testing good now with no further issues at this time. Yes to survey.
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/30/2020
RANGE KITCHENAID KDRS407VSD01 Issue was the burner caps were misaligned. Unit functioning normally at this time. Reviewed use and care with customer to set expectations for use.
Near San Antonio, TX 78257
Christian G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL n/a Issue stated by customer: wine cooler not cooling and only displaying -8/not responding to any controls. Could not get unit to respond. Fridge fan is running and compressor running but unit not cooling fully. Voltage tests good from wall. Ordering control PCB control and display.; ordrng 1 W11297357 (display) and 1 W11298786 (cntrl-elec)
Near San Antonio, TX 78253
Richard G.
Job Details: 04/30/2020
WASHER MAYTAG MHW5630HC0 "Customer complaint is that the unit is still leaking. No error codes. Ran unit through diagnostics and checked drain pump, leak was still gone from drain pump and did not find any other leaking areas. Ran unit through the heavy duty cycle to see if maybe the leak happens during the washing since it’s not leaking through diagnostics. Found a large leak coming from tub and bellows. Tub is damaged. Ordering tub, bellows, and clamps.; ordrng 1 W11266654 (clamp) and 1 W11287253 (TUB) and 1 W11314648 (bellow) and 1 W11314649 (clamp)"
Near San Antonio, TX 78259
Jim G.
Job Details: 04/30/2020
DRYER WHIRLPOOL WED8000DW4 Door seam was out and causing alignment issues. Removed screw near lower hinge to allow some flexibility and reinserted seam. Issue resolved.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 04/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Last trip found faulty UI. Replaced UI and realignment of freezer drawers. Unit performing as designed now. CRP the part and didn’t collect labor as it was the same issue under 90 days.
Near San Antonio, TX 78260
Shawn W.
Job Details: 04/30/2020
MICROWAVE OVEN KITCHENAID KMBS104ESS02 KPYLX00APL1 authorization. Customer complaining of problems with the display. Ordered all parts needed to repair and will return to vendor what is not needed. In cabinet. Requesting double labor. Collected service fee of.; ordrng 1 W10891907 (cntrl-elec) and 1 W10891908 (cntrl-elec) and 1 W11197501 (panl-cntrl)
Near , TX 78624
Tommy B.
Job Details: 04/30/2020
OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Rescheduling for customer availability; ordrng 1 WPW10638608 (fuse)
Near San Antonio, TX 78258
Jim G.
Job Details: 04/30/2020
RANGE WHIRLPOOL WFE550S0HZ1 Replaced control. Issue resolved.
Near San Antonio, TX 78216
Shawn W.
Job Details: 04/30/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Temperatures were fine in the unit. Check the ice box fan, could not tell if it turned on. Found E2 error code motor lost position Ice maker did not find home during harvest and exceeded maximum attempts on test 56 Ice Maker Error Codes in diagnostics. Disassembled compartments to access ice maker. There was nothing obstructing the ice arms. I ran test 57 and 59 for harvest and motor and it seemed to be fine. Conducted test 46 water fill and it filled fine. Called Techline and talked to Steve. 12 pin connector running to the ice maker and Yellow pin 7 was used to test for DC voltage while running ice maker during harvest. No DC voltage was read. Unplugged refrigerator and checked continuity on same pins. Zero continuity. This indicates a need for a new control board. The control board needed for this component is the UI.; ordrng 1 W11089931 (panel-ui)"
Near Converse, TX 78109
S. L.
Job Details: 04/30/2020
DISHWASHER WHIRLPOOL WDT710PAHW1 Found failed sump motor customer provided receipt DOP April 2020 replaced sump tested unit all operations normal advised of survey.
Near San Antonio, TX 78233
S. L.
Job Details: 04/30/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Complaint is steam hitting UI while in use ran unit checked fan operation and install dimensions called Whirlpool techline spoke to Rick sr number 7727706541 he advised replace UI and to instruct customer steam is normal and to cover what customer can to prevent steam accumulation ordered UI rescheduling Monday.; ordrng 1 W11296171 (UI)
Near Boerne, TX 78015
Douglas H.
Job Details: 04/30/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Called CXC to verify warranty status spoke with Chelsea. She stated it’s a Pulte home and Pulte has 2 yr warranties. Unit panel froze mid cycle. Replaced console to resolve the issue. Unit testing good now. No further issues at this point. Collected email for survey. Yes to survey and leave behind.
Near Converse, TX 78109
S. L.
Job Details: 04/30/2020
WASHER WHIRLPOOL WTW4816FW2 "Called CXC spoke to Cindy for entitlement customer stated that unit will be covered, it is part of Pulte home but over 2 years old. Authorization WPYH900APL1 found needs control board rescheduling Monday.; ordrng 1 W11170319 (CONTROL)"
Near San Antonio, TX 78254
Justin
Job Details: 04/30/2020
DISHWASHER MAYTAG MDB4949SHB0 "Sump pump is not turning on, will call for water and drain but does not turn pump on. Will need to be replaced, part is covered but labor and service call is not. Changed out pump and tested to complete. Collected for labor and service call."
Near Kerrville, TX 78028
Tommy B.
Job Details: 04/30/2020
DISHWASHER WHIRLPOOL WDT750SAHV0 Customer stated that the issue is the unit is not washing the dishes during the cycle. Swapped out a new pump and motor assembly to resolve issue. Unit testing good now with no further issues at this time. Yes to survey.
Near San Antonio, TX 78252
Jesus C.
Job Details: 04/30/2020
WASHER MAYTAG MVWB835DW3 Tested unit. No response from UI. Will enter diagnostics but will not activate any test. F6E2 error code. Will need to replace UI and control. ; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 04/30/2020
DRYER AMANA NGD4655EW2 "Checked dryer unit is working as designed no issues spoke to techline for further troubleshooting steps, performed steps with techline unit is working. Job complete.SR7727706082"
Near San Antonio, TX 78254
Richard G.
Job Details: 04/30/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Customer complaint is that the unit is leaking from the icemaker. Verified issue. Ordering icemaker.; ordrng 1 W10873791 (icemaker)