Near San Antonio, TX 78254
Justin
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Replaced control board, unit is completely thawed out."
Near San Antonio, TX 78254
Justin
Job Details: 05/05/2020
DRYER AMANA NED4655EW1 "Missing test kit for unit. Found one in truck stock. Using for this call. Passed vent test, calling techline to assist. Found bad exhaust thermostat fix. Will need to order thermostat. Will have heater in truck stock if needed. Unit is cycling erratically, got over 200 at one point. ; ordrng 1 WP3387134 (thrmst-fix), used 1 8522199 (TEST KIT ) from stock"
Near San Antonio, TX 78254
Justin
Job Details: 05/05/2020
RANGE WHIRLPOOL WFE550S0HV1 Need to order infinite switch and burner for front right element. Unit getting too hot on lower settings. ; ordrng 1 W10823729 (elmnt-surf) and 1 WPW10434452 (switch-inf)
Near San Antonio, TX 78249
Christian G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Previously installed door. Applied whirlpool badge. Unit good. Customer states unit has been running well.
Near San Antonio, TX 78254
Justin
Job Details: 05/05/2020
DRYER MAYTAG MED5500FW1 After the load had finished the steam valve was still letting the water come through and fill the tube. Need to replace valve for steam section. ; ordrng 1 W11179718 (valve)
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Replaced Control Box.
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/05/2020
RANGE WHIRLPOOL WCG97US0HS00 Installed new cap and burner head. No further issues. Job complete.
Near San Antonio, TX 78248
Shawn W.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Found temperatures normal in both the fresh food and refrigerator section. Normal ice production and normal water dispensing. Customer had complained of moisture on the outside of the Ice bin door and a little ice on the bottom front of the actual bin.. Called Rick at Techline. We checked to confirm that the diode was fully functional. Otherwise we would have a problem with the dispensing water and ice. Test of Mullion passed SR#7727743894. The valve was working fine it was dispensing water and ice. Both lines operational. Escutcheon operating as designed. In the owners manual it references in trouble shooting the following: There is interior moisture buildupNOTE: Some moisture buildup is normal. I explained to the customer to place often used items on the right side. I was in the process of providing other tips but the conversation kept going back to the machine. Customer asked me if pictures were taken. I told her yes and explained about the mode
Near Boerne, TX 78006
Douglas H.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRFF305EBS00 "Unit making knocking noise, grinding noise and freezer door not sealing properly. Found freezer door not aligned properly. Aligned door to resolve that issue. Found knocking noise to be caused by ice maker. Found grinding noise coming from damper. Ordering damper and ice maker to resolve the issues. This is the 3rd time I’ve observed that the damper to be an issue. This is an on going issue from prior to warranty expiration, should be covered. ; ordrng 1 W10884390 (ICEMAKER ) and 1 WPW10594329 (DAMPER)"
Near San Antonio, TX 78223
Steven G.
Job Details: 05/05/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Checked oven found unit dead went and reset breaker, turned on both ovens found power at wall outlet getting 240 volts at red and black and 120 to top ground and only 10 and 11 at bottom ground advised customer to have wiring checked, both ovens got to 350 and cycled and did not kick breaker"
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/05/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Complaint is unit was stuck dry. Tested unit. Element is at 12 ohms. Wiring to element is good. Issues caused by control. Will need to order and replace. Advised maintenance supervisor of repairs needed. ; ordrng 1 W11087226 (control elec)
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/05/2020
DISHWASHER WHIRLPOOL WDF550SAFS Complaint is unit will not wash. Tested unit. Good water to tub. Good drain. Water pump not running. Good power to pump. Will need to replace water pump. Advised maintenance supervisor of repairs needed. ; ordrng 1 WPW10567645 (motor-pump)
Near Selma, TX 78154
S. L.
Job Details: 05/05/2020
MW-HOOD COMBO AMANA AMV2307PFB2 Called CxC for entitlement spoke to Dustin SR number 7727725556 he said goods issue date 4/11/19 puts unit under warranty found failed magnetron possibly diode and burn marks on transformer also ordering new capacitor and thermostat. Magnetron factory order call when part comes in.; ordrng 1 W10754299 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE)
Near Kerrville, TX 78028
Douglas H.
Job Details: 05/05/2020
WASHER MAYTAG MVWC465HW2 Customer stated unit takes too long. Found unit in proper working order. Educated customer on how unit functions. No further issues at this point. Customer declined email.
Near San Antonio, TX 78230
Steven G.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Checked refrigerator found freezer iced up, cleared ice ran diagnostics heaters working properly, advised tech line advised to replace defrost fan kit ordered; ordrng 1 W11039078 (FAN AND THERMISTOR KIT)"
Near San Antonio, TX 78233
S. L.
Job Details: 05/05/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Used dolly removed unit replaced Ui reinstalled unit synced WiFi tested all operations normal.
Near San Antonio, TX 78202
Steven G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Checked refrigerator found both gaskets sealing properly, cleaned gaskets and added Vaseline to gaskets and checked level of refrigerator ok, customer showed pictures and frost was caused from door not closing,until is closing and cooling properly"
Near Boerne, TX 78006
Douglas H.
Job Details: 05/05/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 Middle burner cap missing. Ordering burner cap kit to resolve the issue. ; ordrng 1 W10819916 (BURNER CAP KIT)
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Checked temperatures in fresh food sections as well as freezer and they are within normal ranges 40, 38, 0 F. Found that the house has hard water coming in and the water filter has not been changed in 3 years. I explained to the customer that this was a must have and explained to them that they will need to buy an official Whirlpool Water Filter and that knock offs will cause problems. Found two pieces of large paper clip at bottom of freezer below the bin that was blocking proper closing of the door. (Picture included). Had to updated Serial Number on unit, it was off by one digit. Was K70918583. Actual is W70819583. Ice bin is full and will operate optimally once water filter is replaced. Freezer door is now closing as designed."
Near Schertz, TX 78154
S. L.
Job Details: 05/05/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found F2 E2 error code reset unit same issue checked wires this was good ordered new control and UI rescheduling Thursday.; ordrng 1 W11028004 (wire) and 1 W11305308 (CONTROL ) and 1 W11368911 (UI)
Near San Antonio, TX 78225
Steven G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Checked refrigerator found refrigerator evaporator had a leak, replaced evaporator, dye drier vacuumed and charged unit everything is working normal again ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Tested unit. Found water lines to filter are damaged. Ordering new lines. ; ordrng 1 W10900447 (tube-water) and 1 W10900449 (tube-water)
Near San Antonio, TX 78216
Jesus C.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Complaint is fresh food not cooling. Freezer is good. Found open evap thermistor. Will need to replace harness. Compressor is running. Good frost pattern on evap. Ordering new harness. Collected service fee. Will collect payment for parts and labor on next visit. ; ordrng 1 W11087438 (motor-evap)
Near Center Point, TX 78010
Douglas H.
Job Details: 05/05/2020
RANGE KITCHENAID KDRS467VSS05 Customer stated unit wouldn’t go over 176 degrees. Found issue that unit was set to Celsius not Fahrenheit. Set unit to Fahrenheit for customer. Ensured unit heating properly. Unit functioning as designed. Also noticed door gasket slipped out on lower left hand corner. Resecured the gasket. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78209
Steven G.
Job Details: 05/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Checked dishwasher found bad water valve, replaced water valve found fitting leaking ordered; ordrng 1 W10685193 (fitting), used 1 wpw10327249 (VALVE INLET) from stock"
Near San Antonio, TX 78212
Jesus C.
Job Details: 05/05/2020
RANGE AMANA AGR5330BAB3 Customer complaint is front left burner not igniting and long cook times. Oven temperature off by 20 degrees. Calibrated oven. Now heating properly. Front left burner has weak spark. Ordering new igniter and spark module. ; ordrng 1 6610341 (spark module) and 1 WPW10209656 (igntr-surf) and 1 WPW10209657 (igntr-surf)
Near Selma, TX 78154
S. L.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Replaced harness in evaporator replaced UI and control tested all operations normal advised of survey.
Near San Antonio, TX 78244
Steven G.
Job Details: 05/05/2020
WASHER AMANA NTW4600VQ1 "After checking washer again found all components working except water valve kept filling after agitation started, washer will need a new valve set up for tomorrow and will be picking up part at APD;"
Near San Antonio, TX 78240
Steven G.
Job Details: 05/05/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Checked refrigerator found bad meat pan crisper, replaced crisper checked ok."
Near San Antonio, TX 78254
Justin
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Unit stoped freezer last Wednesday than started back up again a couple of days ago. Unit is freezer now, so issue more than likely control board and UI. Customer requesting afternoon appointment. ; ordrng 1 W11172798 (cntrl-elec) and 1 W11340158 (Ui)"
Near San Antonio, TX 78201
Jesus C.
Job Details: 05/05/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Frost buildup on icemaker in fresh food section. Called Samsung tech support. Will need to order repair kit to fix issue. ; ordrng 1 DA82-02675A
Near San Antonio, TX 78245
Richard G.
Job Details: 05/05/2020
RANGE WHIRLPOOL WOS72EC0HS01 Customer complaint is that the screen has lines and they cannot use unit. Verified issue. Ordering control and control panel.; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (CONTROL PANEL)
Near Boerne, TX 78006
Douglas H.
Job Details: 05/05/2020
WASHER MAYTAG MVWB865GC0 Unit makes high pitch squealing during last few minutes of the cycle. Finding issue to be clutch and slider assembly not engaging properly. Ordering both to resolve the issue. ; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH)
Near Boerne, TX 78006
Douglas H.
Job Details: 05/05/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS03 ESTIMATE ONLY!! Unit would show feature not available attempted factory reset. Factory reset didn’t work. Quoted 831.47 for P&L. Customer then asked why the unit didn’t turn off when all breakers in the home were flipped. I advised the breaker for the unit would be outside the home. We power reset the unit at the breaker. Unit began functioning properly after power reset. Told customer I would write up as estimate Incase it happens again. ; rqstng P&A on 1 W10838959 (CONTROL) and 1 WPW10532438 (UI CONTROL)
Near , TX 78109
S. L.
Job Details: 05/05/2020
RANGE WHIRLPOOL WFG525S0HS1 Unit needs complete new door spoke to AE this onestop and Whirlpool bills builder ordered all parts for door call when they come in no ETA on glass. Builder upset that parts are not here today advised customer that they have to be ordered in.; ordrng 1 W10761014 (trim-door RIGHT) and 1 W10761018 (trim-door LEFT) and 4 W10831019 (screw)s and 1 W11159620 (GLASS) and 1 W11178521 (NAMEPLATE) and 1 W11219379 (GLASS DOOR) and 2 W11379944 (BRACKET)s and 1 W11398742 (HANDLE) and 8 WP355214 (screw)s and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer) and 4 WPW10031790 (screw)s and 4 WPW10200660 (screw)s and 4 WPW10278991 (insulation)s and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door) and 1 WPW10310922 (trim-vent) and 1 WPW10316950 (frame-wndw)
Near San Antonio, TX 78247
Shawn W.
Job Details: 05/05/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC7AS04 Unit receiving 240 VAC at receptacle. Found that the thermal fuse had an open line. Replaced thermal fuse. Set clock.Checked operations on bake and broil element. Unit functioning as designed.
Near San Antonio, TX 78245
Christian G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Issue stated: WILL NOT COOL. NO PHYSICAL DAMAGE. Replaced condenser motor as it was not running previously. Other tech replaced control, start device and capacitor. I’ve replaced power wiring harness and freezer harness. Still no cool. voltage tested good, getting correct htz. 0 amp draw and 0 watts being pulled. Ordering compressor.; rqstng P&A on 1 W10507884 (compressor), states that autho needed"
Near San Antonio, TX 78249
Christian G.
Job Details: 05/05/2020
WASHER WHIRLPOOL CET9100GQ0 "Issue stated: unit displaying F74 error code and won’t run. Confirmed after arrival. Put unit into diagnostics, error code is a COM. lost to U.I. Error. Reset code and ran unit into tests cycles. Unit currently operating as intended. If issue persists, will need to order UI Control."
Near San Antonio, TX 78256
Douglas H.
Job Details: 05/05/2020
WASHER WHIRLPOOL WFW75HEFW0 Customer stated unit out of balance and makes a squeaking noise. Found cause to pedestal slightly unlevel. Leveled unit to resolve the issues. No further issues at this point. Collected Sc.
Near Boerne, TX 78006
Douglas H.
Job Details: 05/05/2020
RANGE WHIRLPOOL WFG515S0ES1 Customer stated oven would just click when starting oven on bake or broil. Found unit in proper working order. Likely bake and broil lines vapo locked. No further issues at this point. Unit is under warranty. See quick pics. Yes to survey and leave behind.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 05/05/2020
WASHER WHIRLPOOL WTW4855HW1 Found F8 E1 error tested valves bad inlet valve. Replaced with truck stock recalibrated and tested all operations normal normal advised of survey; used 1 W11210459 (VALVE) from stock
Near Victoria, TX 77904
John L.
Job Details: 05/05/2020
WASHER MAYTAG MVWB855DC3 "Installed both components, unit turns on but will not allow selections. New Control board that was received seems to be defective causing issue with non-selection will have to order board and replace to resolve. Tried old board, but it does not power on.; ordrng 1 W11105151 (cntrl-elec)"
Near Port Aransas, TX 78373
Adam
Job Details: 05/05/2020
ICEMAKER KITCHENAID KUIX505ESS2 Inspection of unit does not show any error codes. But manually cycling through functions shows water valve chopped off to slow trickle and drain pump has audible screeching noise as well as Greg cutter has visibly broken wire. Replace these three components to resolve issue; ordrng 1 W10489125 (pump) and 1 W10783275 (grid-cuttr) and 1 W10870921 (valve)
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/05/2020
WASHER WHIRLPOOL n/a Contacted maintenance supervisor Joseph to authorize service on washer. Tested washer. F3E1. F8E1. Pressure switch is good. Good water from hot valves. Weak water flow from cold valve. Found water from supply line has weak pressure. No issues with washer. Issue caused by low water from the wall. Advised maintenance supervisor of issue. Job complete.
Near Corpus Christi, TX 78412
Adam
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Sr# 7727743181. Customer complaints same as before icemaker not producing ice/harvest. Tech line suggests raising freezer door to better strike rocker switch or inspect door for sway or depression in liner where door would normally strike rocker switch. Adjusted door as tech line suggests but re-ordering freezer door water valve and icemaker to resolve this issue. Job will require authorization; rqstng P&A on 1 12466105 (switch,rocker arm) and 1 W10420083 (valve) and 1 W10443320 (gasket-fip) and 1 W10793298 (icemaker) and 1 W10890615 (dor-fip)"
Near Portland, TX 78374
John L.
Job Details: 05/05/2020
WASHER WHIRLPOOL MVWC465HW2 "Installed componentRecalibrated unit, and ran a test using normal cycle to check progression of cycle. Unit ran as designed, made it past wash without issue."
Near Victoria, TX 77904
John L.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Installed components, issue resolved."
Near Victoria, TX 77901
John L.
Job Details: 05/05/2020
WASHER MAYTAG MVWC465HW2 "Installed pump, recalibrated unit and issue has been resolved."
Near Corpus Christi, TX 78408
Adam
Job Details: 05/05/2020
WASHER MAYTAG MVWC565FW2 Inspection of unit shows low volume of water input. Replaced water valve to resolve issue.
Near Corpus Christi, TX 78414
Adam
Job Details: 05/05/2020
MICROWAVE JENN-AIR JMC2430DS00 Inspection of unit shows no display but cavity light does have power and is lit. Switching breakers on and off as resolved issue but no error codes were found. Issue resolved
Near Wytheville, VA 24382
Uriah B.
Job Details: 05/05/2020
WASHER WHIRLPOOL WTW5105HW0 Cx instruct on how to turn on fabric softener. Showed how settings work and how the water button functions.
Near Elliston, VA 24087
Uriah B.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 IM housing broke interfered with harvest. Needed new IM. Replaced with truck stock 4317943. Ran harvest and all checks ok including fill. ; used 1 4317943 (ICEMAKER.) from stock
Near Little Rock, AR 72205
Colton B.
Job Details: 05/05/2020
TRASH COMPACT KITCHEN AID n/a Issue was that the trash compactor door would not stay closed. Removed trash from rails to resolve issue. Door now closes well. Customer’s son was home and did not have a form of payment. Left office number and told customers son that he would have to call them to pay. Leaving job open until payment is collected. ; O-emld tckt
Near Conway, AR 72034
Doug M.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Inspected unit found multiple issues with unit,found unit not defrosting,unit would perform service diagnostics for any testing,also found water overflowing from icemaker when filling,diagnosed to need icemaker,main control,fill valve and icemaker; ordrng 1 W11196400 (cntrl-elec) and 1 WPW10179146 (valve-inlt)"
Near Little Rock, AR 72205
Colton B.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW02 Issue is a bad light bulb in freezer. Ordering new one to resolve issue. Part is PSP. Collected cost of part. ; ordrng 1 WPW10515057 (LIGHT )
Near Conway, AR 72034
Colton B.
Job Details: 05/05/2020
DRYER MAYTAG MEDB835DC4 Issue is that dryer is not heating. Found OL reading on the thermistor. Did not have part on van. Ordering and returning. ; ordrng 1 WP8577274 (THERMISTOR )
Near Little Rock, AR 72207
Colton B.
Job Details: 05/05/2020
ICEMAKER KITCHENAID KUIX305ESS1 "Issue is no ice production. Went through diagnostics, all components seem to be working proper. Issue believed to be that unit is low on refrigerant. No frost pattern on evaporator after 5 minutes. Evaporator thermistor checked good in diagnostics. Quoted customer for recharge and labor."
Near Little Rock, AR 72212
Colton B.
Job Details: 05/05/2020
RANGE JENN-AIR JES1750ES0 "Issue is that oven will not preheat. Replaced controller board, did not resolve issue. Checked continuity on oven sensor, readings were in line with what they should’ve been. Finding issue to be a bad bake element. Ordering and returning. ; ordrng 1 W10779716 (BAKE ELEMENT )"
Near Conway, AR 72034
Doug M.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Replaced compressor due to unit not cooling, tested unit operation checks ok"
Near Conway, AR 72032
Doug M.
Job Details: 05/05/2020
DRYER WHIRLPOOL WED4815EW1 "Inspected unit for not starting,found when pushing start button motor humming,tested incoming voltage checked ok,removed drum,held push to start button until motor started,tested incoming voltage under load found l1 to neutral would drop to 35 v,l2 to neutral would ramp up to 208v,called tech line,tech said this a voltage issue from house per #7727741669 file number,customer to call an electrician"
Near Little Rock, AR 72223
Colton B.
Job Details: 05/05/2020
ICEMAKER KITCHENAID KUIX505ESS2 Issue was that unit would drop power. Replaced drain pump to resolve issue. Unit tested good.
Near San Antonio, TX 78245
Justin
Job Details: 05/01/2020
ICEMAKER (STANDA KITCHENAID UADA15IMS00B "Turned unit on, ice maker called for water. Will have customer monitor to see if it makes ice."
Near San Antonio, TX 78245
Justin
Job Details: 05/01/2020
DRYER MAYTAG MEDB725BW0 "Checked on unit, customer had her son fix it. She showed me the part he replaced WP8544742 unit is good to go"
Near San Antonio, TX 78224
Jesus C.
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Tested dishwasher. No water to tub. Found wiring to water valve was damaged. Fixed wiring. Water valve is on. Good water to tub. No further issues. Tested to complete.
Near San Antonio, TX 78214
Jesus C.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRT111SFDB04 Installed new start relay. Tested unit. Compressor turns on. Compressor is staying on. Full frost pattern on evap. No further issues. Job complete.
Near San Antonio, TX 78219
Jesus C.
Job Details: 05/01/2020
FREEZER WHIRLPOOL WZF34X18DW02 Installed new thermistor. Tested unit. Unit is cooling. Having intermittent issues turning cooling off and on from control box. Unit is cooling properly. Advised customer of issue with control not related to defrost isssue. Customer is going to decide whether to replace control box or not at a later date. No further issues with the unit. Collected payment for parts and labor. Job complete.
Near San Antonio, TX 78254
Justin
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Replaced damaged diffuser, tested to complete."
Near San Antonio, TX 78254
Christian G.
Job Details: 05/01/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Unit being replaced.
Near Boerne, TX 78006
Douglas H.
Job Details: 05/01/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Last trip found faulty compressor, 3 way valve and EVAP fan. Replaced all parts to resolve the issues. Unit performing as designed now. No further issues at this point. SS parts and labor covered per Sb web. Collect part cost for EVAP fan."
Near San Antonio, TX 78228
Jesus C.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived at home. Customer states he has a warranty with Best Buy. No extended warranty dispatch. Advised customer that we cannot service unit unless a dispatch is provided from warranty company. Customer is going to contact Best Buy. Complete.
Near San Antonio, TX 78259
Jim G.
Job Details: 05/01/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced console. Issue resolved.
Near Cibolo, TX 78108
Steven G.
Job Details: 05/01/2020
DRYER MAYTAG MEDB835DW4 "Checked dryer found door latch broken, replaced door latch checked operation unit working properly now"
Near San Antonio, TX 78245
Justin
Job Details: 05/01/2020
ICEMAKER (STANDA UNKNOWN U-ADA15IMS-00B "Found unit iced over, compressor is running hot. Unit wasn’t running upon arrival, felt the bottom panel which was super hot to the touch. Spoke with SG and suggested I get a thermostat for unit, will order ice maker as well. 80-54372-00 part number for ice maker. Cannot find thermistor for unit. ; ordrng 1 80-54372-00 (ICE MAKER )"
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 05/01/2020
WASHER WHIRLPOOL WTW5000DW3 Replaced control board on washer ran diagnostics no issues. Unit is working as designed.no error codes found during testing or operation.Job complete
Near San Antonio, TX 78245
Ezequiel V.
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced power cord due to tear on main cord. After replacement unit began working as designed. No issues no error codes found. Tested to complete.
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 05/01/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Replaced ice maker on refrigerator ice maker working as designed. No error codes found during testing or operation of ice maker or refrigerator. Job complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 05/01/2020
WASHER WHIRLPOOL WFW9150WW01 "Calling techline due to UI not lighting up. Spoke with Leon, he stated based on what’s going on that it’s likely that the UI and main control are faulty brand new. Re ordering UI and electronic control to resolve the issue. 7727714828 Spoke with AE about this. She is going to attempt to get the parts expedited again. ; ordrng 1 WPW10325312 (CONSOLE ) and 1 WPW10525369 (CONTROL)"
Near Boerne, TX 78006
Douglas H.
Job Details: 05/01/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 Unit no power. Checked for voltage at plug no voltage. Checked breaker found breaker was tripped. Likely tripped due to the storm 2 days ago. Advised customer if breaker continues to Trip to have some one check it. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78253
Justin
Job Details: 05/01/2020
RANGE WHIRLPOOL WFC150M0EW3 Need part wp3148953 for back right burner. ; schdld next appmnt for 5/4 MON !
Near San Antonio, TX 78255
Douglas H.
Job Details: 05/01/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Last trip found faulty compressor and bin thermistor. Replaced both resolve the issue. Unit began functioning immediately. No further issues at this point. Yes to survey and leave behind
Near Floresville, TX 78114
S. L.
Job Details: 05/01/2020
DRYER MAYTAG MEDC215EW1 Found broken timer assembly replaced timer tested all operations normal.
Near San Antonio, TX 78257
Christian G.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Manager stated she told csr were not doing any repairs unless they are essential.; saved tckt
Near San Antonio, TX 78228
Jesus C.
Job Details: 05/01/2020
DRYER MAYTAG MEDB765FW0 Tested dryer. Noise during drum spin. Found bad pulley on motor. Replaced pulley and belt. Noise is gone. No further issues. Tested to complete. ; used 1 4392065 (REPAIR-DRYER) from stock
Near Schertz, TX 78154
Steven G.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Checked refrigerator found freezer door not sitting flush, adjusted door hinge checked operation unit is sealing properly now"
Near Schertz, TX 78154
Steven G.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Checked refrigerator found food freezing in refrigerator section and sweating on freezer gasket, ordered damper and will add silicone to freezer ; ordrng 1 W10196393 (damper control assy)"
Near San Antonio, TX 78209
Steven G.
Job Details: 05/01/2020
DISHWASHER KITCHENAID KUDS01IJBS1 "Checked dishwasher found control not responding, unit will need pump and motor and control, control is no longer available, customer will buy new unit"
Near San Antonio, TX 78232
Steven G.
Job Details: 05/01/2020
BEVERAGE CENTER JENN-AIR JUBFR242HL00 "Checked refrigerator found unit has leak in condenser line unit is not repairable, Talked to Whirlpool tech line SR7727699333 unit will be changed out."
Near San Antonio, TX 78261
Jim G.
Job Details: 05/01/2020
RANGE KITCHENAID KDRS483VSS03 Steve SR# 7727408019Parts complaint needed for part WPW10298120Membrane and main control were ruled out as an issue however the UI control is still being sent programmed improperly. We will have to inquire as to how the part should function with Marcone and if necessary WP. ; saved tckt
Near San Antonio, TX 78208
Ezequiel V.
Job Details: 05/01/2020
DRYER MAYTAG MEDX655DW1 "Checked dryer found good heat coming from unit, met average temperatures, from exhaust and inside the drum. Possible issue with long dry times is vent at wall to outside. Job complete."
Near Floresville, TX 78114
S. L.
Job Details: 05/01/2020
ICEMAKER (STANDA KITCHENAID KUIC18NNXS2 Found open evaporator thermistor and unit needs cleaning cleaned condenser advised customer to get cleaner and run cycle. Unplugged thermistor tomset unit on timed ice making ordering new evaporator thermistor rescheduling next Thursday quoted customer paid service fee.; ordrng 1 WP2313635 (thermistor)
Near Castroville, TX 78009
Jesus C.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 Installed new control. No further issues. Job complete.
Near San Antonio, TX 78257
Christian G.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Manager stated she told csr were not doing any repairs unless they are essential.; saved tckt
Near San Antonio, TX 78257
Christian G.
Job Details: 05/01/2020
MICROWAVE OVEN KITCHEN AID KEMS309BSS00 "Issue stated by customer: F1 E5 - Combination Wall Oven. Error code is due to bad inverter. Installed new inverter. Unit still not working properly. Switched inverter back at customers request. Customer then informed me microwave would run for a few seconds, then the timer would stop, the machine would run like it’s heating, but it wouldn’t then it would display F1E5 error code. Ordering control. Collected via check for s.call+tax). Quoted for part plus labor. Part(+tax/shipping), labor(+tax); ordrng 1 W10915648 (cntrl-elec)"
Near San Antonio, TX 78253
Justin
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Unit cooling as designed, unit good to go."
Near San Antonio, TX 78258
Jim G.
Job Details: 05/01/2020
WASHER WHIRLPOOL WTW8500DC5 Found no issue with lid lock. Diagnostics revealed Overload error and F8E3 error (over flow). I verified that pressure hose was properly installed from last visit and that the hose was in working condition. It appears an overload may have locked unit up.
Near Floresville, TX 78114
S. L.
Job Details: 05/01/2020
DRYER WHIRLPOOL WED5620HW0 "Installed motor seal and wheel still finding noise. Removed rear panel and front nothing loose or damaged checked drum no damage checked level unit level installed dryer repair kit with rollers and belt as well as pulley still finding noise.; ordrng 1 W10837240 (bracket) and 1 WPW10446781 (spring), used 1 4392067 (REPAIR) from stock"
Near , TX 78624
Tommy B.
Job Details: 05/01/2020
OVEN ELECTRIC (D KITCHEN AID KEBS209BSS00 Swapped out fuse to resolve functional issues. Unit tested good now with no further issues at this time. Everything covered under our warranty.
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Ice bin auger arm was seized due to ice build up. Freed up unit. Issue resolved. Advised customer as to how to maintain.
Near Floresville, TX 78114
S. L.
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Called CxC Janet sr number 7727676006 she confirmed DOP unit is under warranty. Found ice maker thermistor warmer than normal temp checked and temperature at 2 degrees at ice-maker ordering new ice maker and UI with control. No eta on control call when parts in.; ordrng 1 W11294907 (ICE MAKER ) and 1 W11330971 (UI) and 1 WPW10675033 (cntrl-elec)
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/01/2020
REFRIGERATOR SAMSUNG RF263TEAESG Customer stated that the unit is not making ice. Found issue to be the upper icemaker completely frozen over. Use the steam going to defrost it. No further issues at this time.