We serviced a
ROPER WASHER
Model RTW4640YQ1
Near Boerne, TX 78006
Douglas H.
Job Details: 02/24/2022
Customer stated unit bangs around during spin cycle. Tested unit to find issue to be faulty suspension. Ordering suspension to resolve the issue. ; ordrng 1 W10780048 (Suspension)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/24/2022
Customer stated unit upper lights and freezer lights not working. Found upper lights to be the culprit. Appears as if its the right upper module causing issue. Ordering both upper modules to resolve. Parts are psp ; ordrng 2 W11462342 (Module)s
We serviced a
SAMSUNG DRYER
Model DV48J7700EW/A2
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/24/2022
Last trip found faulty rollers, faulty idler pulley and faulty ui board. Replaced all rollers, idler pulley and spring to resolve the noise issue. Replaced ui board to resolve the button issues. Unit functioning as designed now with normal noise. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE304DPA0
Near San Antonio, TX 78209
Garry
Job Details: 02/24/2022
Customer complaint of dishwasher not being stable in cabinet, top-left track being broken, and missing tub plugs. Arrived to find track had broken, releasing ball bearings into the tub which made their way into the drain pump motor. Adjusted dishwasher front feet to stabilize unit and secured screws to sides of cabinet. These screws are mismatched and will need to be replaced. Ordering 2 Tub Plugs, 1 Drain Pump Motor, 2 Screws, and 1 Upper Left Track to resolve issues. Please schedule for soonest availability once parts arrive. ; ordrng 2 WPW10082838 (Tub Plug)s and 1 WPW10531320 (Drain motor) and 1 W11259785 (Track (left)) and 2 WP308685 (Screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78214
Jay
Job Details: 02/24/2022
Evidence or a leak under the machine. Checked for error codes and found error codes f8e1 long or no fill. Removed lines and swapped them since blue felt hot. Wiped machine down and ran diagnostic and no more codes. Ran a few more test and could not evidence of leak under or inside the machine. No evidence on back either.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Antonio, TX 78260
Douglas H.
Job Details: 02/24/2022
Customer stated unit rc too cold. Checked unit over to find damper not closing completely allowing frigid cold air in when its not supposed.Ordering damper control to resolve the issue. Scheduled for soonest availability ; ordrng 1 WPW10196393 (Damper control)
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near San Antonio, TX 78247
Garry
Job Details: 02/24/2022
Customer complaint of thumping noise during operation of dryer. Zero stored fault codes. Inspection of the unit revealed excess hardened glue from front & rear Drum Seal application in path of drum rollers. These obstructions caused a warp in the rotation of the drum and the resulting noise. Removed excess glue, ensured front & rear roller paths on drum free of obstruction, and that drum seal was properly seated on rollers/bulkhead. Returned unit to operation and noise has been eliminated. Unit testing good, no further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Cibolo, TX 78108
Chris S.
Job Details: 02/24/2022
Customer stated the icemaker was not working and then there was water spraying in ice bucket. Found it shouldnt be bad icemaker replaced icemaker tested and everything working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 02/24/2022
The issue as the consumer describes it is that the load&go dispenser system does dispense enough detergent. I have confirmed that the machine does dispense detergent however. The previous technician did increase the concentration which had the effect of decreasing the volume. I corrected by adjusting the concentration to 2X. I also contacted techline as a precaution Andrew SR # 7732486620 with whom I confirmed proper function of the machine. Customer still believes that is not enough detergent but I confirm that this is how the machine is designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/24/2022
Customer stated unit making knocking noise. Checked errors, found motor error f7e6. Tested unit to find this error to be caused by wrong shifter installed on unit. Installed proper shift actuator to resolve the issue from stock. Calibrated unit, unit testing good now. No further issues at this point. ; used 1 W10913953 (Actuator) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FBS03
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/24/2022
Customer stated unit rc not cooling properly, confirmed temps are around 50 degrees. Finding main cause to be rc thermistor causing issue. Unit needs Evap cover replaced. Also ordering the ui panel to fully resolve. Per DB prescreened part on B/O. ; ordrng 1 W11330486 (Ui board)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Floresville, TX 78114
Daniel
Job Details: 02/24/2022
Customer reported that she wasnt sure if the buzzer was working or not. After inspection found buzzer functioning as designed for all settings. Buzzer was loud and sounded like it should. Dryer giving off heat and all controls function as they should. Unit functioning as designed.
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Ingram, TX 78025
Richard G.
Job Details: 02/24/2022
Replaced freezer door. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Floresville, TX 78114
Daniel
Job Details: 02/24/2022
Customer reported flame to high on burners. Upon arrival customer found burners with way to big of a flame. I dont think the orifices were converted for propane. Customer as well said she had done research and read that It could possibly be the orifices. Customer also stated she never saw installers convert anything on unit. Ordering burner and spud orifices conversion kits. Will return with parts to repair. ; ordrng 1 W10838118 (Spud orifice assembly) and 1 W10838304 (Orifice assem)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 02/24/2022
This unit is showing out of warranty. It looks like this unit called for a control to be replaced but the last technician installed a cam instead. I contacted NR to find out if I had installed a control on my last visit and he informed me that I was sent with one so I did. Our customer played me a clicking sound that seemed to me like the unit was trying to go into agitate. I explained to our customer that this was an OOW COD call. She informed me that Whirlpool had granted her a 6 month additional manufacturer warranty and that she had purchased an extended warranty through AIG but that they informed her that it was still under manufacturer warranty. All I could see in entitlements was that it was out of warranty. She obviously was not pleased. I decided to service the call free of charge due to all the problems she has been having. I ran diagnostics and retrieved error codes F7E7 Motor unable to reach target RPM and F7E1 Tachometer missing or Wrong Signal and F0E2 Oversuds and F0E3 Overload. During spin cycle in automatic test mode F7E1 contact service. This calls for either a new control or running Sensor Feedback Motor Speed Tachometer test. I ran through these tests and found that all sensors were fine but I had concerns about inlet thermistor temperatures never got up past 44 degrees F On Motor Speed Tachometer test I was receiving 0 RPMs when hand spinning. I explained to our customer that I would contact Whirlpool Trade Care Team about her warranty situation and that I would call her back. I called Whirlpool Trade Care Team and spoke with Debrah. She informed me that Whirlpool did provide a warranty extension to 4/2022. It is just not showing up in entitlements. She provided a policy Adjustment M11SA30EPL1. I spoke with Sterling, Senior Technician at Whirlpool to review the situation. He directed me to run the motor speed tachometer test again and if we have 0 RPMS to check to see if anything is blocking the shifter. I did notice a lot of soap residue on the inside cabinet, motor cover and gear case. If there is no blockage of the shifter change it out and retest. Also check am that previous tech installed and the belt. Replace as needed. Remove the wash plate to see if there is anything clocking or bending the basket. Im ordering all parts needed and will bring a control as a contingency. I called our customer back like I said I would and received voice mail. I left a detailed message and our number. Parts ordered.; ordrng 1 W10913953 (Shifter) and 1 W11543994 (Control) and 1 W11239857 (Belt) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near San Antonio, TX 78261
Jim G.
Job Details: 02/24/2022
I verified F0E5 (off balance) and F7E7 (motor unable to reach target rpm). After running diagnostics I found no issues and the machine did not flag any errors. The consumer described a small leak on the right side of the machine sometimes and also that the machine will walk frequently. I recalibrated per tech-line instruction and advised customer. Per tech-line if he unit is not failing in test mode the it is a use and care issue. We thoroughly tested suspension and determined no issue there. I sent consumer use & care guide as well. Adrian SR# 7733045504.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Kerrville, TX 78028
Richard G.
Job Details: 02/24/2022
Customer complaint is that the unit is not operating . Found control board needs replaced.; ordrng 1 W11498797 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Kerrville, TX 78028
Richard G.
Job Details: 02/24/2022
Customer complaint is that the unit is no longer making ice. Found issue with valve and icemaker. Will need to order parts.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSB00
Near Helotes, TX 78023
Sebastian
Job Details: 02/24/2022
On arrival found that the compressor was not turning on its time to feel that they overload is hot tested capacitor shows good reading ordering overload and relay to see if we can get this unit back up compressor windings do show good but not balanced and explain to customer that this could be an issue in the future offering to do overload relay For cost price to see if we can get this compressor running; ordrng 1 W10920279 (Relay) and 1 WP2154697 (Overload)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EW2
Near Helotes, TX 78023
Sebastian
Job Details: 02/24/2022
Light not functioning upon arrival. Tested socket and had 120volts. Ordering socket. After putting unit back together light came on for a bit but still would not turn off/on using keypad, ordering control to be sure.; ordrng 1 W11281687 (Lite socket kit) and 1 W11122555 (Control)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78261
Jim G.
Job Details: 02/24/2022
The only error stored is F0E3. Customer describes the issue as a very low water levels. After contacting tech-line Joel SR# 7733043796 I advised customer on some settings for her clothing and bedding. Including avoiding power wash for items that require more water as well as clothing placement. Also per techline instruction I ran diagnostic test and DLMS calibration.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/24/2022
Our customer has been having a problem with filling up the rinse aid dispenser and all the rinse aid being released. I replaced the dispenser. Now the dishwasher will dispense rinse aid as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Floresville, TX 78114
Daniel
Job Details: 02/24/2022
Returned with drain pump. Installed new drain pump. Tested unit. Unit completed diagnostic cycle successfully. Unit is draining as it should. Also tested In delicate cycle since customer washes mostly delicate. Stayed through most of the cycle to make sure all is good. Unit now functioning as designed. Job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700EBS1
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/24/2022
Our customer has been having problems with all the burners not being synced correctly and especially the right and left front burners to high and the dual burner not working correctly. I found that the knobs on this unit were flipped. I corrected this. I set each burner individually to low and followed the service manual procedures for flame height adjustment. All these burners are synced and calibrated to,acceptable heights. This range is now fully functioning as designed.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Floresville, TX 78114
Daniel
Job Details: 02/24/2022
Customers reported washer locking up and none of the lights working on console. Upon arrival plugged washer in and noticed none of the lights were working and I was not able to get unit in diagnostic mode. Figured it was probably a control issue I unplugged all the control wires and replugged. The lights now started working and I was able to find the code F1E1 which is main control fault. Control had already been ordered but not yet received. Will return when part is available to repair. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Floresville, TX 78114
Daniel
Job Details: 02/24/2022
Customer reported leaking from bottom left corner of dishwasher door that would eventually trigger float switch. After inspection found small leak coming from what looked like the door corner. Changed seal and tested unit. Unit was still leaking in same spot. Pulled out unit and noticed water trickling down the top side of unit all the way to the bottom corner of door. Found that a screw that holds the shelf rack was super loose causing water to leak out of the space and trickle down to the floor. Tightened screw. Tested unit and unit is no longer leaking. Unit functioning as designed, 770-883-4242 Brandon
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Floresville, TX 78114
Daniel
Job Details: 02/24/2022
Returned with parts to repair. Re diagnosed unit. Customer stated the machine will wash but the dispenser is just not dispensing soap correctly. After testing unit found that the sump motor kicks on as needed so i dont think its a motor issue. Original complaint was that soap was getting dispensed late from the dispenser. Replaced dispenser and tested unit. Unit seems to be functioning as designed. If customer calls back return with control and sump motor.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE334GPS0
Near San Antonio, TX 78254
Sebastian
Job Details: 02/24/2022
Found glass wedged in pump. Removed and ran unit. All working as it should.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DR0
Near Cibolo, TX 78108
Chris S.
Job Details: 02/24/2022
Customer that washer wasnt agitating and when in spin cycle would just stop all together. Checked for error codes go F6E2 F7E0 F3E2 F6E3. Need to order come support as well part is on back order will return with all parts are in to do repair. also need authorization for parts.; rqstng P&A on 1 W10838672 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78230
Drew
Job Details: 02/24/2022
Upon arrival called tech line spoke with Bruce #7733043680. Was told to replace wiring harness, deli ui, and door. We have replaced door and ui and is covered under 1 year manufacture warranty. Customer will need to pay for part and labor upon next visit. Part is 83.88, labor is 142.75. Door is OOS. ; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec) and 1 W10815668 (dor-fip bl)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78213
Drew
Job Details: 02/24/2022
Knocked on door waited no show period, as was getting into van customer answered door. Explained to customer charges associated with todays visit she did not wish to proceed as service call was 1/3 of a new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elmendorf, TX 78112
Daniel
Job Details: 02/24/2022
Customer reported bad user interface. Upon arrival found user interface locked up and would not unlock. Tried unplugging unit and re plugging but still no change. Also tried disconnecting UI itself to see if it would make a difference but it still didnt work. Control panel UI had already been ordered. Will return when parts are available to repair. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78216
Jim G.
Job Details: 02/24/2022
I VERIFIED AN F7E4 error (basket realignment failure). It does appear that the clutch is not engaging the splotch assembly. Upon further evaluation I confirmed the presence of a transmission oil leak. I will replace gearcase and clutch as well as lower harness as a precaution. ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W11568984 (Lower harness)
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HEP
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/24/2022
Knock on door in garage.. I replace the overload start relay and the compressor was now trying to start but it would not. The ohms on the new relat are at 4.9 ohms. This is within specifications. The current/old one is at 39.9 ohms. This is out of specifications. The compressor was measuring 1.5, 1.5, 1.0 ohms. It should be around 12 ohms. I counseled with DH. We have a failed compressor and the start device likely shorted the PTC when it went out. The compressor and start device will need to be replaced.
We serviced a
JENNAIR COOKTOP GAS
Model JGC3530GS01
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 02/24/2022
I removed the unit from the cabinet and disassembled the burners, knobs, bezels, wiring harness with switches and installed the new harness. I tested unit and we still had a problem. Although I tested the spark module on my last visit, either I had a false reading or it has gone out of specifications since my last visit. We will need to replace the spark module as well. Spoke with Andrew, Senior Technician at Whirlpool SR# 7733044802. Part ordered.; ordrng 1 WP8190929 (Spark Module)
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/24/2022
I disassembled the entire unit and cleaned it completely out as directed and authorized by Whirlpool Tech Line. I removed the birds nests and replaced the needed parts. I reassembled and the unit is now fully functional. I left it unattached too the homes dryer vent and explained that they need it cleaned out and that an approved exhaust hood needs to be attached outside or the warranty will likely be voided on any further problems involving critters.This unit is fully functional now.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW4
Near Aransas Pass, TX 78336
Michael
Job Details: 02/24/2022
The customer said it heats fine for 2-3 minutes then it shuts off when cooking a baked potato or a casserole to about 5 minutes or so. I heated water 4-5 different times from 30 seconds to 2 minutes, it didnt shut off and sounds normal, the blower is coming on and its heating properly. Its possible the magnetron windings are getting too hot and the thermostat is shutting it off, ordered the magnetron and fix-thermostat, please reschedule when both parts come in. ; ordrng 1 W10754299 (Magnetron) and 1 W10832024 (Fix thermostat)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Corpus Christi, TX 78410
John L.
Job Details: 02/24/2022
F0E5 off balance; rqstng P&A on 1 W10870913 (gearcase) and 1 W10721967 (drive pulley) and 1 W10623547 (motor-drve) and 1 W11162561 (Capacitor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Falfurrias, TX 78355
Adam
Job Details: 02/24/2022
Customer complaint of lightbulb breaking off in socket. Will need to replace lampholder to resolve issue. Replaced holder issue resolved
We serviced a
AMANA RANGE
Model AGR4230BAW3
Near Falfurrias, TX 78355
Adam
Job Details: 02/24/2022
According to information on file product is from 2019 but retailer did not sell products until November 2021 which still puts the product under manufacturing warranty pictures in SB web. Inspection of unit shows both right and left hinges as well as right and left receivers bent out of place fortunately Door panels are still in good shape with no bowing or bending. I have scheduled a return visit for a double labor due to the amount of work required to strip the unit and installed new parts.; ordrng 2 W10327222 (Receiver)s
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Port Aransas, TX 78373
John L.
Job Details: 02/24/2022
Inspected unit, found UI shorted out. Replaced UI and issue has been resolved.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Kingsville, TX 78363
Adam
Job Details: 02/24/2022
Complaint unit no longer heating. Inspection of unit shows good voltage but further inspection shows thermal fix has gone bad. Replaced thermistor to resolve issue.; ordrng 1 WP3387134 (thrmst-fix)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ01
Near Port Aransas, TX 78373
John L.
Job Details: 02/24/2022
743inspected unit, found unit has a leak in the evaporator. Evaporator will need to be replaced to resolve this issue.; ordrng 1 WPW10313899 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Corpus Christi, TX 78418
John L.
Job Details: 02/24/2022
Install components onto unit, issues on this unit have been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 02/24/2022
Installed components calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Corpus Christi, TX 78413
John L.
Job Details: 02/24/2022
Inspected unit, found issue to be with slides. Right hand slide gets hung up and leaves gap, this is allowing air to enter and causing issues customer is having with unit. Replace slides to resolve this issue.; ordrng 1 W10397635 (slide) and 1 W10397636 (slide)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Kingsville, TX 78363
Adam
Job Details: 02/24/2022
Customer complaint strange noise during operation fortunately customer had video of when unit was making the noise to pin down location. Further inspection shows cam assembly was going bad. Replace cam and actuator to resolve issue calibrated unit ran verification cycle issue resolved
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78233
Jim G.
Job Details: 02/23/2022
Replaced all parts save the harness. Issue is resolved
We serviced a
JENNAIR MICROWAVE OVEN
Model JMC2430DP
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of F2E1 error code on microwave. All connected on control panel secure. Issue is faulty control panel. Replacement control panel has been ordered but not yet received. Please schedule for soonest availability once parts arrive.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of loud squeaking noise during operation. Inspection of the machine found faulty gearcase, splutch, and drive belt. Ordering these parts to resolve issue. Please schedule for soonest availability once parts are available. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch Kit) and 1 WPW10006384 (Drive Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78211
Jay
Job Details: 02/23/2022
Complaint was that the machine wasnt spinning. Looked under machine and saw shift arm was out of splutch eyelet. Replaced shifter and installed correctly. Ran diagnostic and it spins. No fault codes found.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Boerne, TX 78015
Drew
Job Details: 02/23/2022
Upon arrival customer was unaware of any charges as whirlpool shouldve been paying for this repair. Side he would contact whirlpool to get everything taken care of and then contact us back for repair. No further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/23/2022
Our customer is having problems with the microwave not working as well as the oven. All is from a stuck display. I rebooted the unit and it started working. I diagnostics I retrieved two error codes of F6E4 User interface/ACU state status mismatch. This unit will need a new control as well as an updated console with the latest software update. Parts ordered. I left our customer with information and number for hooking up to WiFi. Part OOS.; ordrng 1 W11261167 (Control) and 1 W11297728 (Console Stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXMB00
Near San Antonio, TX 78222
Daniel
Job Details: 02/23/2022
Customer reported numbers on control box malfunctioning as well as unit getting 20 degrees warmer at various times. Called tech line for assistance. Tech line had me move wires away from the water valve solenoids and said there was a service pointer on that issue causing multiple problems with control and cooling. Techline advised me to order a ferrite and control but said he wasnt sure if parts would be available due to age of unit. After looking up parts found that both are discontinued. Techline stated that if adjusting the wires from the valve solenoid didnt work then the unit would be deemed unrepairable. Plugged unit back in and control display was still glitching as it was. Unit unrepairable.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78232
Jim G.
Job Details: 02/23/2022
Replaced faulty pump. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/23/2022
Customer complaint is that the unit is freezing vegetables in the drawers below. Checked out unit. Will need thermistor that is on order, along with control and evap motor.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78209
Daniel
Job Details: 02/23/2022
Returned with part to repair. Upon arrival found unit functioning as designed without any excessive noise. Installed new start device. Unit seems to be even more quieter than it was before. Both freezer and refrigerator sections cooling as they should. No excessive noise. Unit functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model AMV2307PFB4
Near San Antonio, TX 78244
Daniel
Job Details: 02/23/2022
Customer reported a popping noise every so often when starting the microwave. Unit was functioning as designed upon arrival. Customer did have a video of it and it looked to be coming from the top right of the inside of microwave. Figured it was probably the magnetron. Called tech supervisor to get second opinion and he agreed on it being the magnetron. Ordered parts and will return with parts to repair. ; ordrng 1 W10754299 (Magnetron) and 1 W11224803 (Magnetron thermostat)
We serviced a
JENNAIR MICROWAVE OVEN
Model JMW2327WS01
Near San Antonio, TX 78230
Sebastian
Job Details: 02/23/2022
Ordering the parts from the previous diagnoses as it doesnt look like the parts came in; ordrng 1 WP7403P899-60 (Safety) and 1 WP74008369 (Sensor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78233
Chris S.
Job Details: 02/23/2022
Customer stated that sheet that stucco needs agitation and washer wasnt working correctly. I did agitator pulled it out got shit out tested unit everything working as design no further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS
Near San Antonio, TX 78244
Daniel
Job Details: 02/23/2022
Upon calling customer to confirm arrival a man answered and said I had the wrong number and that he doesnt know anyone by that name. Arrived at customers house and no one is answering door. Stuck around for 15 minutes and heard nothing. Closing ticket out and leaving magnet at door so customer can call and reschedule since we dont have a valid phone number for them.
We serviced a
SAMSUNG DRYER
Model DV50K7500EV-A3
Near Adkins, TX 78101
Daniel
Job Details: 02/23/2022
Upon calling customer to confirm my time of arrival customer stated they were out of town and were going to have to reschedule. Rescheduling for 3-4-22. ; schdld next appmnt for 3/4 FRI !
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0AS03
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/23/2022
Tested unit. Found F1e1 error code. All other test pass. Will need to replace control. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Boerne, TX 78006
Drew
Job Details: 02/23/2022
Replaced acu, and temp sensors. All temp issues resolved. Still having ui issues as ui isnt always responding when clicking it. Ordering ui but part is OOS ; ordrng 1 W11297709 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78255
Drew
Job Details: 02/23/2022
Upon arrival found the unit to be cooling a bit too cool in fridge unit, tested multiple things. Found the damper door to be faulty. Ordering damper ; ordrng 1 W11379148 (Bin) and 1 WPW10196393 (damper control assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78252
Jay
Job Details: 02/23/2022
Called customer to let them know Im on my way and she said she was getting a new fridge.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/23/2022
Tested unit. No water to tub. Found water valve harness pinched. Fixed harness. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/23/2022
Our customer is having problems with the microwave timer not working, at times the turn table not spinning, you have to hit the display multiple times to get anything to go, the oven light button is no longer working I entered diagnostics and received no errors. I attempted to run the microwave at a set time of 1 minute 7 times and it would not start when hitting next. I was able to run it for 1 minute on the preset and it ran. Water temperature was 144 degrees F. I verified that the the oven light is working but it cannot be turned on or off from the display. It will come on if door is open. I verified more then once that the display is unresponsive often. I rebooted the unit and everything started working. I spoke with Andrew. All these problems relate to the Service Pointer software update. Our customer does not want to hook up to WiFI. I asked Andrew if he had anyway to verify that this hardware in the console I brought has the software update. He said there is not and he agreed that this is a problem. We decided to install the console with the hopes that the software is embedded and to document if there is a future problem because this is not definitive. It has been documented. SR# 7733038373. I uninstalled the in cabinet oven with assistance and replaced the console as directed. I reinstalled the in cabinet oven, set time and date and tested. This unit is fully functional in its current state.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/23/2022
Installed new igniter. No further issues. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/23/2022
Customer complaint is that unit Leaking water from ice maker. Customer had previous unit and claims had same issue. Cannot confirm other issue. Installed new door. Good fill on ice maker. Good harvest cycle. No leaks. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Atascosa, TX 78002
Jay
Job Details: 02/23/2022
No codes found. No signs of oil. On spin the machine squeaks intermittently. Replaced shifter and splutch assy. Toned it down but you can still hear squeak. Ordering belt. ; ordrng 1 W11239857 (Belt)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/23/2022
Still need inner glass; O-emld tckt
We serviced a
WHIRLPOOL DISPOSAL
Model n/a
Near Selma, TX 78154
Chris S.
Job Details: 02/23/2022
Upon arrival customer stated that there she wants electrician now to check breaker because she unplugged disposal and try to reset breaker and breaker kit shipping without it even being plugged in. So she wants electrician out here first and then she has any more issues shell give us a call back
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/23/2022
Replaced magnetron, inverter, and control. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Jesus C.
Job Details: 02/23/2022
Complaint is unit shut down yesterday then powered back on. Tested unit. Found deli UI unresponsive. While pulling out drawer, the UI powered on. There is a break in the harness for deli drawer. Will replace harness. ; ordrng 1 W11170612 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB0
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/23/2022
F5E1 Door latch not operating (Clean mode) (on some models).. I tested door lat h and it is working as designed. Passed test procedures in the owners manual. Our customer was concerned that the left front burner was it working and that the hot cooktop and cooktop on lights were on permanently. I found that the right from infinite switch is failing and out of specifications. This will need to be replaced. Im rescheduling the left front burner and ordering a left front infinite switch as a contingency. Parts OOS.; ordrng 1 WPW10434452 (Infinite Switch left front) and 1 W11256088 (Infinite switch right front)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78256
Drew
Job Details: 02/23/2022
Upon arrival found multiple error codes f2e2, f6e4, f5e2, f6e1, indicating no water, door switch stuck, and no communication from ui. After clearing codes the only to return is F6e4 due to remaining suds in unit. Ordering controls and door lock. Console is OOS ; ordrng 1 W11308811 (cntrl-elec) and 1 WPW10653840 (door latch) and 1 W11302461 (console)
We serviced a
WHIRLPOOL RANGE
Model RF364PXPQ2
Near Schertz, TX 78154
Chris S.
Job Details: 02/23/2022
Replaced glass
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Jay
Job Details: 02/23/2022
Keeping led board on order. Customer stated that he unplugs at the deli board and it works so checked voltage at board. Should be 14volts and got 11.5. ; ordrng 1 WPW10769076 (Pantry control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78253
Jay
Job Details: 02/23/2022
Replaced evap fan motor and cleared ice out. Unit testing good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near San Antonio, TX 78258
Jim G.
Job Details: 02/23/2022
Replaced sump pump. However there are more issue which were denied by auth. Closing ticket per WP advice. Authorization denied by WP service plan for more parts. If consumer calls please provide ref# 7732802277 cb# 866-931-7390
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lake City, TX 78368
Adam
Job Details: 02/23/2022
Customer complaint of unit shaking during cycle. Inspection of unit shows no error codes also unit is nice and level. Calibrated machine ran verification cycle again no issues unit runs as designed with very little shake or vibration. Customer on the other hand states she doesnt separate her laundry and washes kind of everything together jeans towels and T-shirts along with socks and underwear in the same load. I did explain to customer that separating the load before washing And selecting the proper cycle is very important to proper washing as well as longevity of the unit. Customer instruct issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78260
Jim G.
Job Details: 02/23/2022
Customer provided hinge. However I was able to repair the original hinge. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Ingleside, TX 78362
John L.
Job Details: 02/23/2022
Inspected unit, found valves do not open fully to allow water to dispense into tub. Will need to replace valves to resolve this issue.; schdld next appmnt for 3/1 TUE !
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of washer not progressing beyond wash cycle. Found issue to be main control. Also ordering cam, belt, and shifter, as all of these parts also showing faults. Control shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11170317 (Control board), ordrng 1 W10721967 (Cam) and 1 W10913953 (Shift Actuator) and 1 W11239857 (Belt)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Ingleside, TX 78362
John L.
Job Details: 02/23/2022
Inspected unit, found drum has a pretty bad dent which is coming into contact with frame of unit. This is causing sounds customer is hearing. Will need to replace drum to resolve this issue.; ordrng 1 W10508188 (drum)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78258
Jim G.
Job Details: 02/23/2022
There are no factors save for the suspension. Which I will return to replace. ; ordrng 1 W10780045 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mathis, TX 78368
Adam
Job Details: 02/23/2022
Customer complaint of unit not advancing through a wash cycle. Inspection of unit shows no error codes. Running test cycle shows good functionality on both hot and cold valve lid lock agitate spin and drain. After giving customer some instructions on how the unit is supposed to operate which I think was the problem to begin with issue resolved. Job should be considered customer instruct
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430IL00
Near Boerne, TX 78015
Douglas H.
Job Details: 02/23/2022
Customer stated unit console wasnt functioning and to power reset unit to allow it to work. Checked errors. Found f6e0 ui lost communication error. Prescreened console is needed. Also ordering electronic control to resolve the issues. Both parts psp and oos ; ordrng 1 W11448961 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW
Near Beeville, TX 78102
Adam
Job Details: 02/23/2022
Call customer before arrival and went over specific details of what is covered in what would not be covered under the warranty information I was provided with the ticket. Insurance company will only cover either transmission or drive motor one component or the other but will not cover diagnostic labor to install either one of those parts or any parts that would need to be replaced or installed. After relaying this information to the customer shes decided to cancel the ticket and will be contacting insurance company..
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near La Vernia, TX 78121
Daniel
Job Details: 02/23/2022
Arrived at customers residence to replace recalled heating element. Replaced heating element and tested unit. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Port Aransas, TX 78373
John L.
Job Details: 02/23/2022
Installed diffuser, tested after installation. Chatter noise is no longer issue. Issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/23/2022
Installed new terminal blocks. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Mathis, TX 78368
Adam
Job Details: 02/23/2022
Customer complaint of unit leaving clothes wet and not washing. Inspection of unit shows no error codes so manually testing all major function shows no water from hot water valve and pour water from cold water valve this Can cause issues customer is talking about. Replaced water valve calibrated unit ran verification cycle issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/23/2022
I uninstalled the dishwasher from the cabinet and replaced the heating element with the re-engineered part. Reinstalled. Our customer had a question about their refrigerator. I figured it out before reaching Austin, Senior Technician at Whirlpool. Documented the technical writer error on refrigerator owners manual for setting fluid measurements. SR# 7733036369. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Victoria, TX 77904
Michael
Job Details: 02/23/2022
Installed console, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/23/2022
Customer stated unit ice maker has slow production times. Confirmed that the Ice maker motor stalling. Ordering ice maker to resolve the issue. ; ordrng 1 W10884390 (Ice maker)
We serviced a
MAYTAG DRYER
Model MED6230HC0
Near Corpus Christi, TX 78412
John L.
Job Details: 02/23/2022
Inspected unit, drum on unit is misshapen and is causing drum to bind up this has caused rollers to the form and play stress on motor when drum gets stuck. Will need to replace drum, rollers belt and shaft to resolve issue on this unit.; ordrng 1 W10396028 (motor-drve) and 1 3387610 (sub 661570) and 1 W10545923 (drum) and 1 697772 (blower wheel) and 2 W10359272 (support roller shaft)s
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Sebastian
Job Details: 02/23/2022
Found freezer section at about 18 degrees. Exposed evap and found evidence of restriction, called techline to verify issue. Techline want us to check charge and call back in. Scheduled for Tuesday with 3way valve as techline suggested that the valve could have been issue. ; ordrng 1 W11575003 (Valve)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Kingsville, TX 78363
Adam
Job Details: 02/23/2022
Sr#7733034287.Customer complaint of unit leaving clothes wet at end of cycle. Inspection of unit shows no air codes. Ran test cycle twice to try to duplicate customers concern but unit ran as designed. Call tech line for documentation and troubleshooting tech line states that chief complaint with unit is customer not selecting spin speed at the time of cycle selection. After bringing this point up to the customer she did state that she never checks The spin selection but also confirmed husband uses Quick wash cycle consistently and were looking at that cycle selection spin was turned off. Advise customer to double check spin speed after cycle selection to confirm. SR number above. Issue resolved