We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cibolo, TX 78108
Zachary
Job Details: 11/23/2021
Washer had no error codes and tested fine. ED SR# 7732316334 on pedi stool, smooth floor. May have to remove from pedi stool. No pillows or throws. Tile floor. Test with towels on rinse and spin. Dress shirts pillow cases, floor flex when putting a glass of water next to machine during rinse and spin cycle. Customer must get washer pedi stool removed and washers feet need to be installed. Washer has had no error codes and has been running as designed each visit.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78266
Zachary
Job Details: 11/23/2021
Checked range, customer had issues with right oven not staying on and just kicking off after a few minutes when selecting heat level over 350 degrees. Found error code F4E4 which does not exist. Left oven was having intermittent issues as well. Replaced control board and tested. Reached target temperature of475 degrees. Range is now working as designed.
We serviced a
KITCHEN AID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/23/2021
I uninstalled the doors and lower panel. I removed all the knobs, front control panel and removed the dual fuel range from the cabinet. I removed the back trim piece, the cooktop inserts, the burner caps, burner heads and the left side cooktop. I replaced with a new one, reassembled and reinstalled. The cooking grates now do not wobble as per the previous damaged cooktop. Unit is fully functional now.
We serviced a
WHIRLPOOL VENT HOOD
Model RH3730XLS3
Near San Antonio, TX 78261
Zachary
Job Details: 11/23/2021
Took apart venthood. Switch and socket were tied together. Replaced both and but heat sleeves over exposed wires. Tested, light and vent fan both working properly now. Venthood is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Universal City, TX 78148
Chris S.
Job Details: 11/23/2021
Customer stated that oven wont turn off and when not in use bake element is on. Found issue to be faulty control board. Customer doesnt want to go thru with repair she wants whirlpool to cover everything.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Atascosa, TX 78002
Jesus C.
Job Details: 11/23/2021
Tested unit. Found front right burner shorted out. Will need new switch.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78254
Scott
Job Details: 11/23/2021
Sr#7732317162. Tested unit and found no error codes or any issues. Put through manual and automatic test with no issues. Also did load test but noises I heard are normal operating noises. Called tech line and spoke Ed to have issue documented
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 11/23/2021
It appears the cam failed. Ive replaced it from truck stock. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWB50YG1
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/23/2021
Tested unit. Found bad tub bearing. Will need to replace tub and washplate.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS2
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/23/2021
Tested unit. Arcing during microwave use. Removed wave guide cover. Found pitting and rusting inside of waveguide. Called tech line. Wave guide cannot be replaced. Unit is not repairable. Sr 7732313398. No further repairs can be ace. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Helotes, TX 78023
Scott
Job Details: 11/23/2021
Spoke to customer who informed me he had an emergency come up and would have to reschedule his appointment for another day; schdld next appmnt for 12/9 THU !
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DP01
Near Center Point, TX 78010
Colton B.
Job Details: 11/23/2021
Issue was an F2E1 error code. Replaced console, unit tested good.
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/23/2021
Tested unit. Main control not powering on. Found bad supply from the outlet. Customer will need to contact electrician to fix outlet and power supply. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/23/2021
Our customer was concerned about the leveling design of the right door. I explained that this is by design to allow weight to balance it out, The design does not always work that well. I made the adjustment as far as possible. It is much more level and hopefully when the door is filled it will balance out more. Our customers temperatures are fine and she was a little concerned about thin frost on the right side wall of the freezer. There are no air gaps on the seal and the unit is lightly filled currently. This amount of very thin frost is acceptable and normal. Customer instruct.
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near Boerne, TX 78015
Scott
Job Details: 11/23/2021
Customer did not want service for the refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near San Antonio, TX 78259
Zachary
Job Details: 11/23/2021
Checked refrigerator, top lights in RC were dim. Freezer LED completely out. Removed module and jumped to confirm. Replaced FC LED module. Other concern was water dispenser dispenses water to the right at a slight angle. Not concerning from anything Ive seen. Replacing filter may resolve that issue.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOST100ESS03
Near San Antonio, TX 78256
Scott
Job Details: 11/23/2021
Customer complaint was oven not working. Tested and found breaker tripped. Reset breaker and tested oven with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJZ
Near San Antonio, TX 78202
Sebastian
Job Details: 11/23/2021
I attempted to replace icemaker found that it would not be compatible with the bin that was delivered ordering full kit which includes bin and shelf.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS513COHS0
Near San Antonio, TX 78261
Drew
Job Details: 11/23/2021
Replaced the ui and control. No further issues at this point
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE01
Near Boerne, TX 78006
Douglas H.
Job Details: 11/23/2021
Lighting issue, same as beginning of the year. Contacted techline, per notes, spoke with Robert. Explained the situation. He documented it. Sr 7732317517Replaced faulty module to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near Bulverde, TX 78163
Jim G.
Job Details: 11/23/2021
Verified loose plated. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near San Antonio, TX 78255
Shawn W.
Job Details: 11/23/2021
I removed the freezer door and handle by removing water lines and electrical connections, ice bucket, drip tray and upper hinge. Installed new door in reverse. I found that the freezer door was to high. I raised the right door as much as possible but it is still off by about 3/8 of an inch. Picture included. I found that the insert on the door to case the wiring and water lines was not fully set into the door from the manufacturer. The new door is defective. I tested for functionality of the ice maker and it passed. At least our customer will have a functioning ice maker in the meantime. I called Whirlpool Tech Line to document and spoke with Robert. SR# 7732311139. I realized on my next call that I forgot about the separate adjustment screw. I called our customer and returned to perform the adjustment. The adjustment worked fine. Doors are now aligned and ice was being made by the time I returned.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Schertz, TX 78154
Zachary
Job Details: 11/23/2021
Checked dishwasher, found error codes F4E3- wash motor running, F7E1- no heat, F6e4- inlet water, float switch open, F5e1- door switch, stuck open. Tested and confirmed sump and motor assembly is needed to resolve issues. Checked all connections and they were good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Bulverde, TX 78163
Jim G.
Job Details: 11/23/2021
Replaced water tube. Issue is resolved.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBRS22KGBL01
Near San Antonio, TX 78248
Jim G.
Job Details: 11/23/2021
Ive replaced the faulty motor. Issue is resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near Ingram, TX 78025
Colton B.
Job Details: 11/23/2021
Issue was ice in the back melting. Finding issue to be that the water level sensor is a little slow detecting a full reservoir. Ordering new recirculating pump with sensor to resolve issue. ; schdld next appmnt for 12/2 THU !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78244
Daniel
Job Details: 11/23/2021
Returned to customers house to replace control and ice maker. Unit is functioning as designed
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL02
Near Boerne, TX 78006
Douglas H.
Job Details: 11/23/2021
Customer stated no water was being dispensed from refrigerator dispenser. Found problem to be a kink in the supply line. Removed kink in line and affixed supply line to exterior refrigerator cabinet. Unit tested good. No further issues at this time
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS0
Near Boerne, TX 78006
Douglas H.
Job Details: 11/23/2021
Customer stated stand-alone ice maker not making ice. Tested unit & discovered corrosion from copper refrigerant line built up inside cabinet. Could hear leak from evaporator. Recommend replacement of evaporator & compressor due to age & condition of sealed system.
We serviced a
KITCHENAID WALLOVEN
Model KOCE500ESS05
Near Boerne, TX 78006
Douglas H.
Job Details: 11/23/2021
Previous visit discovered faulty control boards for both oven and microwave, as well as faulty UI panel & meat probe jack. Replaced all defunct pieces with new parts. Unit has been tested and is restored to fully operational status. No further issues at this time. All control boards covered by KitchenAid limited parts warranty.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID308HPS00
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/23/2021
Last trip found issue to be water slide damaged causing water to leak out and not make ice sufficiently. This also caused the cutter to begin to rust. Replaced both parts to resolve the issues. Unit testing good now. No further issues at this point. Per sb web and proof of purchase unit is under warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/23/2021
Previous inspection found faulty motor and capacitor (see error code in history). Installed new drive motor & capacitor. Calibrated & tested unit, found it to be fully operational. No further issues at this time.
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS-6
Near Odem, TX 78370
Adam
Job Details: 11/23/2021
Sr# from jenair 7732243205. Contacted customer before arrival just to confirm address and purchase date SB web does not give a full account of manufacturing or purchase date and double checking information with Amanda in the office it is confirmed that unit is at least out of the one-year warranty. When I spoke with the customer to confirm the purchase date she could unfortunately not provide proof of purchase so I had to go off of what was available to me and that shows unit out of warranty when I explain to customer that there is a service coffee she immediately started to yell and curse as I was explaining the situation. Customer stated dont worry about coming out I will call Jen air myself I told her that was fine if you have a happy Thanksgiving. Phone call recorded on 3CX as well as documentation with Jen air SR number above. Amanda also confirms putting customer on do not service.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Corpus Christi, TX 78410
Adam
Job Details: 11/23/2021
Installed lid tested unit issue resolved
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Portland, TX 78374
Michael
Job Details: 11/23/2021
The glass was in good condition, it just needed to be adjusted and put the brackets back in place, put door back in place. The door is opening and closing properly, no further issues
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/22/2021
During repair of heater, noticed the insulation shield to be damaged caused by the leak from the heater. Ordering insulation shield to resolve the issue.
We serviced a
WHIRLPOOL Dishwasher
Model n/a
Near Bandera, TX 78003
Sebastian
Job Details: 11/22/2021
Customer opted to cancel call
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/22/2021
Our customer had a problem with the adjusters on the upper dish rack. They had broken in a few places. I installed the re-engineered adjuster kit. This unit is now functioning as designed.
We serviced a
KITCHEN AID RANGE
Model KEMS378YB0
Near Garden Ridge, TX 78266
Douglas H.
Job Details: 11/22/2021
Customer stated control panel not functioning properly. Control would be needed to resolve the issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78261
Zachary
Job Details: 11/22/2021
Replaced freezer door due to wires splitting. Used assistant to remove and install new door. Have to so you can run wires and water tubes through hinge. Tested refrigerator dispenser and functions. Refrigerator is now working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/22/2021
Shortly after my last visit the unit light continued to stay on again. I removed the door latch cover and the door latch. This one was extra challenging to get out. The hook latch on the backside of door latch was holding up the harness.. I removed it and checked the door switch and it worked fine. I reinstalled the door latch and then it would not work. I backed off the screws about a 1/4 inch and it worked. I spoke with Andy, Senior Technician at Whirlpool. He advised I change out the door latch and test. Im bringing the wiring harness as a contingency.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78233
Zachary
Job Details: 11/22/2021
Checked washer, found error code F8E1- not fill/long fill, F5E2- lid lock fault. Tested washer and hot valve not working. Found faucet not turned on but knob is stripped not allowing water to be turned on. Undid hose to be sure water was stuck on off. Customer is getting apartment maintenance to resolve issue. Unable to properly test so customer is going to call back to rediagnose washer after a few weeks of faucet bib being fixed.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430WS02
Near San Antonio, TX 78256
Colton B.
Job Details: 11/22/2021
Customer waiting on console for 95221 to come in before service call. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near San Antonio, TX 78233
Zachary
Job Details: 11/22/2021
Found handle dented. Unit is in a home that is not yet completed so still falls under 30 day cosmetic. Home is still not occupied. Ordering handle and nameplate.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS
Near San Antonio, TX 78255
Scott
Job Details: 11/22/2021
Changed out interlock switches and tested with no further issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Issue was frost in freezer and no ice production. Replaced ice maker to resolve that issue and ordering an adapter for the freezer per techline recommendation.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Issue was a continuous drain. Let unit run its course, found issue to be a faulty actuator causing unit to go into a safety drain. Replaced actuator and calibrated unit. Unit tested good.; used 1 W10913953 (Actuator) from stock
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78254
Jim G.
Job Details: 11/22/2021
Water line was malpositioned in the valve. Corrected issue. Tested thoroughly. Issue is now resolved.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78250
Jim G.
Job Details: 11/22/2021
Replaced faulty control. Issue resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Universal City, TX 78148
Chris S.
Job Details: 11/22/2021
Customer stated dishwasher stop draining water out. Found it should be bad drain pump order drain pump to repair issue
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBW2
Near San Antonio, TX 78256
Jim G.
Job Details: 11/22/2021
Ive verified a cracked console.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78214
Daniel
Job Details: 11/22/2021
Customer stated washer was not washing clothes correctly and that it sounded like it was not agitating. After inspection found washer not agitating. When checking under washer found faulty actuator. Replaced actuator and tested unit. Unit is functioning as designed and washer is now agitating
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Lakehills, TX 78063
Sebastian
Job Details: 11/22/2021
Found that unit was working appropriately on return no need to change our icemaker
We serviced a
SAMSUNG WASHER
Model DV45H6300EW/A3
Near Selma, TX 78154
Zachary
Job Details: 11/22/2021
Checked dryer, starts but about 5 seconds then shuts off. Has error code d3. Called Samsung tech line and spoke with Isaac. Determined bad drive motor. Ordering drive motor to resolve issue.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Converse, TX 78109
Chris S.
Job Details: 11/22/2021
Were staying in the washer was not spinning right. Got a error code F5 E3 which is faulty door latch. Ordering door latch and control board just in case ran a drain and spin after he racing error code and everything was working correctly still wanna change out latch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Schertz, TX 78154
Chris S.
Job Details: 11/22/2021
Customer stated the icemaker was leaking. When trying to put it in diagnostics noticed that the screen wouldnt go into diagnostics right away and the lights would flicker customer wants me to order control board as well and do repair all together.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFS25EWBL9
Near San Antonio, TX 78239
Chris S.
Job Details: 11/22/2021
Replaced control board and evaporator wire harness tested unit everything working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near San Antonio, TX 78252
Jesus C.
Job Details: 11/22/2021
Tested unit. No bake or broil. Found wrong damage at terminal block. Replaced harness. No further issues. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS4
Near San Antonio, TX 78254
Drew
Job Details: 11/22/2021
Again the latch assembly has the wrong prongs on the switches. Contacting Marcone again about the issue. Spoke with Sean order #34216965 customer complaint order shipping to our office. Credit reference number #34217018 for part. Informed customer if part comes in defective agin her scheduled date will change.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near San Antonio, TX 78240
Drew
Job Details: 11/22/2021
Upon inspection found a bad motor and gearcase ordering parts to resolve issues .
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Helotes, TX 78023
Scott
Job Details: 11/22/2021
Customer complaint was dryer making a knocking noise. Tested and found bad wheel on bulkhead. Ordering repair kit to fix issue. Customer also has a washer that needs a control and wants both appliances serviced at the same time. Team will contact customer when both parts come in to schedule follow up.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78223
Chris S.
Job Details: 11/22/2021
Customer stated that refrigerator was leaking found issue to be leaking coming from reservoir and valve. Ordering the valve and reservoir for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near San Antonio, TX 78223
Chris S.
Job Details: 11/22/2021
Customer stated the refrigerator was not cooling as well as freezer found it should be bad thermistor on refrigerator evaporator ordering evaporator cover assembly to fix issue. Please put customer on cancellation list.
We serviced a
MAYTAG DISHWASHER
Model MDB8959AWB0
Near Garden Ridge, TX 78266
Douglas H.
Job Details: 11/22/2021
Upon arrival customer stated unit has already been repaired. Service not needed for this unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near San Antonio, TX 78255
Colton B.
Job Details: 11/22/2021
No error codes on unit. Could not replicate noise. Finding issue to be belt not seated properly. Reinstalled belt, still sounding good. Told customer to call us if noise comes back.
We serviced a
JENNAIR RANGE
Model JDS8850CDS02
Near San Antonio, TX 78230
Jim G.
Job Details: 11/22/2021
Verified a clogged orifice. Cleared obstructions. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/22/2021
Actual Model Number: WRF555SDFZ12 Our customer stated that the unit was under manufacturer warranty and provided a closing document. With the actual model number I was able to determine the unit is in warranty with a date of purchase of 08/09/2921. Picture of entitlements included. Our customer is experiencing the ice maker not working as well as leaking from the dispenser. I pulled out the ice bin and found that there was a block of ice in the bin. The unit never dispensed ice. It appears that the builder had the unit hooked up to the water then the power was likely shut off. The temperatures are good in both sections. I test all loads related to ice production and all our operating as designed. The ice maker is harvesting and the water valve is filling correctly. Unit just needed to be cleared of the ice block and rebooted. Customer install and instruct.
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/22/2021
Our customer is having a leak at the dispenser intermittently and it is happening more often lately. Technical Service Pointer #: W11481731 Action Required: MandatoryRelease Date: August, 2020 27 Front Load Washer Dispenser Leak. Correction: Replace the entire dispenser assembly with the latest service part which includes an updated dispenser spray pattern; refer to the parts list for the part number.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS
Near San Antonio, TX 78231
Drew
Job Details: 11/22/2021
Replaced drain pump and unit is functioning properly. No further issues at this point
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model n/a
Near San Antonio, TX 78254
Scott
Job Details: 11/22/2021
Customer complaint was microwave shaking in cabinet. Found microwave not installed correctly. Informed customer that he would need to contact builder to resolve issue. Customer had bulb above stove out so I went ahead and changed out bulb. Microwave is a safety issue. It has a lot of movement back and forth. ; used 1 8206232a (40w light bulb) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/22/2021
Customer stated unit console paint peeling off. Found this issue to be caused by the dispenser as the dispenser is leaking. Ordering dispenser to resolve both issues at the same time. Scheduled for soonest availability.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/22/2021
. I disconnected the fan motor at the P14 connector and the intermittent pulsating stopped. The unit now fills, washes and drains. This unit will need a new fan motor. It is drawing direct current away from the control. Parts ordered. Our unit will work in the meantime.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC0AS01
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/22/2021
Last trip found issue to be faulty ui control and main control. Replaced both parts to resolve the issue. Unit still not functioning properly. Reordering controls and blower to resolve the issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/22/2021
Installed new dispenser. No further issues during testing. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FVWH0
Near San Antonio, TX 78216
Jim G.
Job Details: 11/22/2021
Replaced inlet valve. Issue is resolved.
We serviced a
AMANA REFRIGERATOR
Model TXI21R2L
Near San Antonio, TX 78258
Douglas H.
Job Details: 11/22/2021
Unit making loud noises. Found cause to be evaporator fan motor. Ordering evaporator fan motor to resolve the issue.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model DCE33PA-1SSD
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Issue is no ice production. Finding cause to be that the left side nozzle is missing its spinner jet causing the reservoir to drain before ice is made. Ordering new spinner jets for both nozzles.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Mico, TX 78056
Sebastian
Job Details: 11/22/2021
7732199543 sr Customers concern is that the convection fan isnt as loud is the unit that they used to have I did confirm that the fan is working as it should it only has one speed and you can hear it when you open the door explain to customer that the unit is working appropriately reported with whirlpool. Also ran temp probe and make sure unit is coming to temp confirm that fan and element on fan are both working as should
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78250
Sebastian
Job Details: 11/22/2021
Found that the door controls are very slow and unresponsive you open the door and it takes up to 15 seconds for the lights to come on and the door to register open it is the same when closing the door after closing the door take some time for it to register is closed the switches are testing good in my evaporator did not re-freeze ordering the UI as this is the only common point between all of the lights and switches. Control is available at vendor parts team to reach out.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near San Antonio, TX 78213
Sebastian
Job Details: 11/22/2021
Replaced the door that was delivered to the customer, customer to monitor
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Talked to customer over phone, wants to wait for part. Confirmed over phone that it needs a new console which is on back order. Will call customer when part arrives.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Issue was no ice production. Found vents clogged with dust. Cleaned condenser vents and coils. Ran unit, sheet of ice was forming when I left. Water sensor is a little sluggish in sensing the reservoir water level, however that seems to be the only thing of note from parts perspective. Unit tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78260
Douglas H.
Job Details: 11/22/2021
Previous visit discovered major water leak due to ineffective grommets on dishwasher heater. Installed updated dishwasher heater & tested for leaks. No leaks found and unit tested good.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near Timberwood Park, TX 78260
Douglas H.
Job Details: 11/22/2021
Customer stated unit wouldnt stop making ice. Found cause to be bin thermistor. Installed new bin thermistor & returned unit to operation. Unit tested good. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78258
Shawn W.
Job Details: 11/22/2021
I contacted our customer to let them know I was on my way. They informed me that AIG decided to settle with them rather then have the washing machine repaired. Job is now complete. Gear case was installed on last visit.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS
Near San Antonio, TX 78259
Douglas H.
Job Details: 11/22/2021
Customer stated dishwasher went through a series of cycle incompletions, over a period of weeks, which culminated in complete lack of power delivery to the dishwasher. Breaker in panel never tripped. Checked outlet for power & found 120vac. Issue was improper installation of unit as evidenced by disconnected L1 & neutral wires at junction box of dishwasher. Established good connection & returned unit to operation. No further issues at this time.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE77US0HS01
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/22/2021
Tested unit. Front right burner inner coil not heating. Outer coil is good. Found power supply to inner coil not secured to element. Fixed wiring and secured connector. Burner working properly. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near San Antonio, TX 78245
Scott
Job Details: 11/22/2021
Changed out Orion board and evap cover. Tested and unit seemed to working properly. Customer going to monitor for 24-48 and let us know if there are any further issues.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near San Antonio, TX 78216
Jim G.
Job Details: 11/22/2021
Replaced adjusters and cleared obstacles from drain pump impeller. Issue is resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Chris S.
Job Details: 11/22/2021
Customer stated that dryer is heating but taking multiple cycles to dry. Found hose have to many bends and motor sounded a little weak.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78253
Jesus C.
Job Details: 11/22/2021
Installed new compressor. Compressor is running. Vacuum pressures low side. No pressure high side. Found restriction in Yoder loop. Called tech line. Tried to purge loop with nitrogen at 140 psi. Could not clear restriction. Unit is not repairable. Customer will be contacted by whirlpool for further service. Job complete. Sr 7732299537.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78245
Jesus C.
Job Details: 11/22/2021
Tested unit. Ice maker not harvesting. Replaced ice maker. No further issues. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78261
Jim G.
Job Details: 11/22/2021
Replaced board and modules. Issue is resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78232
Jim G.
Job Details: 11/22/2021
I verified a dented tub. The machine is dented from the top causing the upper spray arm to catch the 3rd rack. I advised customer who did not want the unit repaired to being within 30 days of retail warranty.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near Boerne, TX 78006
Colton B.
Job Details: 11/22/2021
Replaced control. Part should still be covered as Jenn Air gave parts autho for initial repair. Unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78264
Daniel
Job Details: 11/22/2021
Returned to replace tub, drain pump, and drain pump hoses. After replacing all parts tested unit in diagnostic mode and checked unit for any leaking and found none. Unit is functioning as designed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78251
Scott
Job Details: 11/22/2021
Customer complaint was washer still not working. Tested and found bad water valve. Changed out valve from truck stock but did not fix issue. Found something in water line that immediately clogged new valve. Spoke to customer and informed her she would have to call a plumber to have line cleaned out. Ordered new valve to fix issue. Customer is going to contact us after plumber comes out and flushes the line.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Corpus Christi, TX 78413
Adam
Job Details: 11/22/2021
Customer complaint of lid lock not working. Inspection of unit shows error code for lid lock failure. Unit was pre-diagnosed with a lock assembly but unfortunately unit is also missing strike and basil. Ordering strike in Basel reschedule when parts are available.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Corpus Christi, TX 78418
Adam
Job Details: 11/22/2021
Install components tested unit issue resolved. Confirmed with customer if there are any issues further outstanding customer states there are none.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Corpus Christi, TX 78415
Adam
Job Details: 11/22/2021
Install component tested unit issue resolved