Near San Antonio, TX 78261
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Water leaking from ice maker compartment. Tested ice maker and fill valve, tested good, tested ice box fan and fan not functioning. Replaced ice box fan. Calling techline per notes due to reoccurring issue. Spoke with Dave confirmed my diagnosis. 7727776141 unit now functioning properly. No further issues at this point. Yes to survey and leave behind. ; used 1 W10846539 (FAN) from stock"
Near San Antonio, TX 78258
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Confirmed diagnosis of SS issue. Not a compressor issue. Found issue to be a leak on process stub. Replaced stub with service port and installed dye drier. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78254
Christian G.
Job Details: 05/08/2020
WASHER MAYTAG MVWB765FC3 Issue stated by customer: washing machine made a funny noise while in spin cycle. No error codes stored. Tested unit in manual cycle in spin and agitate multiple times on all varying speeds. Ran unit through quick cycle verification test. Unable to recreate noise. Confirmed with customer it wasn’t any of the typical noises machine could make. Recalibrated unit and informed customer it may have been an issue with the control and hopefully recalibrating unit resolved issues. If not for customer to call us back and record video or audio of noise to assist in pinpointing issue. Unit tests good at this time.
Near San Antonio, TX 78253
Richard G.
Job Details: 05/08/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Customer complaint is that the burners are not lighting. They had a company come out a few days ago to change out the pressure regulator on the unit. Gas or air can be heard coming out of the burners when they are turned on, but the pressure is very low. Checked propane tank outside and ensured valve was completely open. Did not find any issues with the cooktop itself, but The gauge on the propane tank is reading very low. Suggested that customer have the tank checked out, and to give us a call if that doesn’t fix the issue. If called back, please order new regulator W11087445"
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 05/08/2020
RANGE WHIRLPOOL WFC150M0EW4 "Checked range found top right harness melted, ordering main harness to resolve issue.; schdld next appmnt for 5/12 TUE !"
Near San Antonio, TX 78254
Richard G.
Job Details: 05/08/2020
WASHER WHIRLPOOL WFW6620HC0 "Customer complaint is that the washer drum is still tearing up their clothes. Asked customer if it’s possible the clothes are being torn in the dryer, states they hang dry some of their clothes, and those clothes are ripped as well. Verified that some of the holes have sharp edges on the inside of the drum. Previously replaced the washer drum for this issue. Called techline and spoke with Rick. SR# 7727773047. Ordering drum.; ordrng 1 W11287251 (TUB)"
Near San Antonio, TX 78212
Jesus C.
Job Details: 05/08/2020
REFRIGERATOR JENNAIR JFC2290REY00 Tested unit. Found icemaker stuck in harvest. Good power to icemaker. Water valves are good. Called to get authorization for replacing ice maker. NLAC10110573. Replaced bad ice maker. Good harvest cycle. Good water fill. No further issues. Job complete.
Near San Antonio, TX 78261
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 "Checked refrigerator found small leak from dispenser, also found refrigerator section getting warm found ice build up on evaporator. Ordering dual valve and thermistor to resolve issue. Ordering evap fan just in case.; rqstng P&A on 1 W10316760 (thermistor) and 1 W10341320 (inlet valve) and 1 W10723753 (fan asm,evaporator)"
Near San Antonio, TX 78212
Jesus C.
Job Details: 05/08/2020
WASHER WHIRLPOOL WFW5090GW0 Use authorization WQ55L00AL2. Tested unit. Not powering on. Pulled unit out. Good power at outlet. No power to control. Found wiring at filter was damaged. Repaired wiring at filter. Tested unit. UI is responding. Ran diagnostics test. All test pass. No further issues. Unit is working properly. Collected payment for service fee. Job complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Dampener (air diffuser) is faulty. Customer only available next Thursday. ; ordrng 1 W11236851 (diffuser)
Near San Antonio, TX 78254
Douglas H.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Customer stated that second and third shelves froze in refrigerator compartment. Found cause to be air leaking from behind diffuser. Used perma gum to seal around diffuser. No further issues at this point.
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
OVEN ELECTRIC (S WHIRLPOOL WOS31ES0JS00 Thermal fuse is out. Verified voltage. Ordering TOD as a precaution as I could not verify function. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Heater is inefficient. ; ordrng 1 W10518394 (heater)
Near San Antonio, TX 78249
Ezequiel V.
Job Details: 05/08/2020
DRYER MAYTAG MEDX655DW1 "Checked washer found start button out of place, reseated start relay no issues. Unit is working as designed. Collected all fees. Job complete."
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/08/2020
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Compressor is making a loud sounds and does not cool. The RECIRCULATION pump seems as thought it is also having issues ; ordrng 1 WPW10489122 (pump) and 1 WPW10605286 (compressor (KIT))
Near Boerne, TX 78006
Tommy B.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Used this service pointer to make adjustments to the bowed drain pan. No further issues at this time.
Near San Antonio, TX 78216
Jesus C.
Job Details: 05/08/2020
DISHWASHER KITCHENAID KDFE104HWH0 Tested unit. F7E1 error code. Ran diagnostics test. Heater turns on in diagnostics. Heater not running during normal cycle. Will need to replace control and OWI sensor. ; ordrng 1 W11084121 (sensor) and 1 W11305303 (cntrl-elec)
Near Floresville, TX 78114
S. L.
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Found error pump and heater heater is closed, checked pump pump failed and control rescheduling next Thursday.; ordrng 1 W10888591 (pump and motor) and 1 W11087225 (cntrl-elec)"
Near San Antonio, TX 78260
Jim G.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "JK SR# 7727775949UI tests reveal paddle issues. Verified that ice paddle and/or water paddle is not responding properly, ; ordrng 2 WPW10346924 (pad)s"
Near Kerrville, TX 78028
Tommy B.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control that was ordered is not the correct part. Took pics in quickpics to get this issue resolved.; saved tckt
Near San Antonio, TX 78245
Richard G.
Job Details: 05/08/2020
RANGE WHIRLPOOL WOS72EC0HS01 Replaced control and UI. Tested to complete. Unit is good to go.
Near Mico, TX 78056
Justin
Job Details: 05/08/2020
WASHER MAYTAG MVWX655DW1 Spoke with customer about appointment and we agreed to moved it to Monday morning. Customer needs Monday morning appointment. Will keep parts in truck. ; schdld next appmnt for 5/11 MON !
Near Floresville, TX 78114
S. L.
Job Details: 05/08/2020
DISHWASHER SAMSUNG DW80J3020US Found part supplied had tab broken on it and will not work reordering pump for next Thursday ordered revised part number per Vendor; ordrng 1 DD81-01527A (DRAIN PUMP)
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Called Tech Line and spoke with JK. We ran through all the diagnostics and the unit checked out fine. When I arrived at the home the bin had 1/4 full of ice. Client claims that no ice was produced since my last visit on 23 April. The only suggestion he could give me was to blow through the Ice tube line to see if it was frozen. When accessing the line I noticed that the water filter was not seated and the bas plate was not attached correctly. I re-connected the water filter correctly. The water line was clear but after talking to DH while blowing through the ice line it was hard to blow through and I could not hear or feel air coming out the other side. But perhaps it needs to have the dispenser actuated. We have decided to go ahead with outing a new door on. ; rqstng P&A on 1 LW11026425 (dor-fip), states that autho needed"
Near San Antonio, TX 78211
Jesus C.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED4800XQ1 Installed new door switch. No further issues. Job complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/08/2020
DRYER MAYTAG MEDB835DW4 "Replaced UI and could not clear the error code. Put it into service test mode and the display flashed L1 121 h?? 169 Air L2 048. Was having some problems and checked the voltage at the terminal block form L1 to L2 and received 70 VAC. 121 VAC on L1 and 5 VAC on L2. Showed the customer and suddenly we got the correct voltage at the terminal block. I tightened down the terminal block. Checked continuity of the power cord and it was good. Because I was perplexed, I called DH. He explained to me that continuity test on a cord is not definitive because if it is moved or vibrates it could temporarily lose continuity and become open, which makes sense. I have ordered a now cord. Explained to the customer we would have to charge her if they want to keep it because it was an installation item. She understood.; ordrng 1 PT600L (cord-power)"
Near San Antonio, TX 78258
Ezequiel V.
Job Details: 05/08/2020
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 "Checked oven found unit getting good power, was unable to enter diagnostics. Unable to start oven ui is unresponsive. Ordering ui to resolve issue.; ordrng 1 W11105004 (console)"
Near Comfort, TX 78013
Tommy B.
Job Details: 05/08/2020
WASHER MAYTAG MHW5630HC0 Unit needed a hot water and cold water valve. Installed new hot water valve to resolve issue today. Unit tested good now with no further issues at this time.
Near San Antonio, TX 78260
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked refrigerator found ice build up at refrigerator evap thermistor is shorted per test, ordering motor evap to resolve issue #4628. ; ordrng 1 W10799425 (harns-wire)"
Near San Antonio, TX 78255
Christian G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Issue stated by customer: ice forming behind shelve not allowing unit to cool. Previousky found vents blocked under fridge, cleared. Also found bad wiring harness(defrost/thermistor/fan) replaced. Please review pics. There is some damage from customers attempt to replace diffuser. Unit tests good at this time."
Near Corpus Christi, TX 78413
Adam
Job Details: 05/08/2020
REFRIGERATOR KITCHEN AID KBSD608ESS01 Inspection of unit shows small to medium crack inside freezer on liner pictures in SD-QuickPic. Calling tech line for documentation. Sr#7727772818. Tech line has documented issue and has instructed me to refer the customer to customer service.
Near San Antonio, TX 78253
Richard G.
Job Details: 05/08/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 Customer complaint is that the display is not functional. Verified issue. Ordering control and UI.; ordrng 1 W11333816 (CONTROL) and 1 WMH32519HZ1 (CONTROL)
Near Ingleside, TX 78362
John L.
Job Details: 05/08/2020
RANGE AMANA AER6303MFS2 "Installed control, issue has been resolved."
Near Victoria, TX 77901
Michael
Job Details: 05/08/2020
DRYER AMANA NED4655EW1 "The complaint was the appliance not heating, voltage was good, found the air vent outside was obstructed with lent not allowing airflow, removed the lint from the air vent. Found the appliance was overheated which damaged the power cord prongs. Advised the customer to replace the power cord and plug by a qualified person. The appliance is working normal"
Near San Antonio, TX 78216
Jesus C.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Complaint is fresh food not cooling. Found evap is frosted up. Unit not going into defrost. Will need to replace evap thermistor and control. ; ordrng 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec)
Near San Antonio, TX 78245
Richard G.
Job Details: 05/08/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the oven will not shut off, and sometimes will come on by itself. Verified issue. Ordering console and both controls.; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"
Near Victoria, TX 77905
Michael
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 "The harness came unplugged from the solenoid, installed part and squeezed the prongs on the harness to make a tighter fit and plugged back in and taped it with black tape. The ice maker and all are working normal"
Near Portland, TX 78374
John L.
Job Details: 05/08/2020
DRYER MAYTAG MEDX655DW "Installed timer, tested after installation. Timer is now functioning, issue has been resolved"
Near San Antonio, TX 78260
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Checked refrigerator found grinding noise at ice maker having trouble rotating and rattling noise at diffuser.Replaced ice maker to resolve issue with grinding at ice maker ordering air diffuser to resolve issue. # 3296 ; ordrng 1 W11175955 (diffuser)
Near San Antonio, TX 78201
Jesus C.
Job Details: 05/08/2020
WASHER MAYTAG MVWB835DC3 Tested washer. F5E1 error codes. Intermittent Issue caused by lid latch. Will replaced latch. Collected payment for service fee. Will collect for parts and labor on next visit. ; ordrng 1 W10861642 (latch)
Near Castle Hills, TX 78213
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived at customer home found customer thermometer sitting on shelf, Customer Stated temperatures ranged between 38-45 degrees reseated thermometer in between products reading 45. Called techline troubleshot with jk all test passed, techline stated possible issue is thermistor and ui , stated when replacing to replace both items. Relayed information to customer, customer stated they did not want to continue service. Job complete.; rqstng P&A on 1 W11169239 (cntrl-elec) and 1 W11175951 (diffuser), states that autho needed"
Near Goliad, TX 77963
Michael
Job Details: 05/08/2020
DRYER AMANA AED4675YQ0 "The customer said she smelled a burnt odor, the air vent and hose were clear. Pulled the back panel to check if something was in the heat element, found something stuck to the element that was completely burnt, was able to remove it , the coils on the element were good, put everything back I. Place. The appliance is heating and working normal"
Near San Antonio, TX 78250
Christian G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Issue stated by customer: refrigerator dispenser light flickers on and off occasionally. Light goes off in freezer section. When it does, cooling is stopped in both sections. Power to unit is is good. Unit responsive to controls. Door switch in freezer section looks loose. Ordering switch and controls to resolve issues.; ordrng 1 W11174836 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WP2321285 (switch)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Checked refrigerator customer stated unit was working up until Tuesday, then unit was unplugged and plugged back in unit was working. Checked control board unit unit was giving improper reading. Ordering control board to resolve issue.; ordrng 1 W11133692 (cntrl-elec)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Temperatures are good and within spec. Test 57 Ice Maker Harvest completed and some ice came out of the chute. Conducted Test 45 Ice Maker Water fill test. and water did indeed fill into the ice maker. On Test 56 Ice Maker Error Codes displayed 02 Motor Lost position. On Service test 58 Icee Maker Heater activation and thermistor were 00 which indicates IM heater off and temp higher than harvest temp. Service Test Ice Maker Motor passed. Service Test 66 Manufacturing Codes, revealed No errors. Called DH and we determined to recheck the Ice Box Fan on test 36 the fan came on but it sounded pulsating and labored. We need to change the Ice Box fan. With customers approval I increased the temperature in the fresh food section back to 37 F (factory recommendation). Ordered part we have it at ACT. It was not in my truck stock.; ordrng 1 W10846539 (evaporator fan blade)"
Near Castroville, TX 78009
Justin
Job Details: 05/08/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 "Looking over notes, looks like the spud kit was installed for center burner. Will order and replace next week. ; ordrng 1 W10597132 (cap-burner) and 1 W10763330 (igntr-surf) and 1 W11173306 (spud-orfce)"
Near San Antonio, TX 78225
Jesus C.
Job Details: 05/08/2020
ICEMAKER (STANDA HOSHIZAKI n/a Unit is HOSHIZAKI ice maker. Unit is under warranty until 2021. Tested unit. Compressor is running. Evap has good frost pattern. Found large amount of hard water buildup. Will need to perform cleaning on unit. Cleaning is not a warranty job. 10.5 oz ice machine cleaner with 2 gallons of warm water. Will need to descale recirculation system. Ordering cleaner from APD. ; ordrng 1 H-316 (I/M CLEANER)
Near Wytheville, VA 24382
Uriah B.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Padded some tubes with permagum. Made sure compressor was tight down. Re adjusted the foam padding on some tubing and secured it. All checks ok. ; used 1 212643 (Permagum) from stock
Near San Antonio, TX 78245
Christian G.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW Rescheduling to tomorrow. Keeping parts ; schdld next appmnt for 5/8 FRI !
Near Hollins, VA 24019
Uriah B.
Job Details: 05/08/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "replaced wire harness to evap fan, defrost element, bimetal (included on harness). all checks ok. cx to observe."
Near Roanoke, VA 24017
Uriah B.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW5000DW3 Described to cx how the hot and cold settings work and showed use and care guide as to the disclaimer about how hot “hot” might be and how cold “cold” might be.
Near Hollins, VA 24019
Uriah B.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 replaced led module in ceiling of fridge
Near Schertz, TX 78154
S. L.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED8000DW4 "Removed top found broken belt used truck stock repair kit to replace belt pulleys and rollers, belt would not fit onto idler pulley and motor at same time only motor compared sizes they are same routed belt to where unit will work checked for damage on panels or drum nothing visible everything seems square only thing that seems to be solution would be if drum is to big or bottom panel bent ordered bottom cabinet and drum. No eta on drum needs 2nd tech for help; ordrng 1 4392067 (dryer repair kit) and 1 W10613683 (base) and 1 W10626460 (drum) and 1 W11135007 (BULKHEAD) and 6 WPW10080190 (nut)s and 3 WPW10359272 (shaft)s, used 1 4392067 (REPAIR) from stock"
Near Blue Ridge, VA 24064
Chris S.
Job Details: 05/08/2020
RANGE WHIR WFC310SOEB0 "I installed the switch,element and rec. all operations check ok. ; pckd up 1 814399 (receptical,surf.unit)"
Near Daleville, VA 24083
Chris S.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW4855HW1 I installed the cabinet and checked operation. All operations check ok.
Near Vinton, VA 24179
Uriah B.
Job Details: 05/08/2020
WASHER MAYTAG MVWB835DW4 "Checked hoses, checked tub, checked bleach dispenser, checked everything I could think including water supply hoses. secured drain.; used 1 wp8567668 (tie) from stock"
Near Corpus Christi, TX 78410
John L.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Inspected unit, was able to hear a slight he’s coming from evaporator And detect the scent of Freon. Also ohm’d out compressor, call compressor is not working within its normal parameters. Will need to replace compressor and evaporator to resolve this issue. ; ordrng 1 2188823 (evaporator) and 1 W10391109 (compressor)"
Near Cuero, TX 77954
Michael
Job Details: 05/08/2020
REFRIGERATOR AMANA ART318FFDW06 "The appliance wasn’t plugged in on arrival, plugged appliance in, starting device was bad. Plugged the appliance in, compressor started up, the appliance isn’t cooling. Sealed system issue ; ordrng 1 W11107829 (DRIER)"
Near Victoria, TX 77905
Michael
Job Details: 05/08/2020
WASHER MAYTAG MHW5630HC0 "Disassembled the appliance and found the parts were not the right ones. Confirmed that the the dispenser is the problem, ordered right part and rescheduled the customer when the sealed system tech comes out on Wednesday 05/13/2020; ordrng 1 W11316600 (drawer)"
Near Victoria, TX 77904
Michael
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 "The appliance was shut down completely on arrival, the customer said it’s being doing it periodically and it eventually comes back on. The inverter box green light was blinking twice, couldn’t find what that meant in tech sheets. Spoke with John and said he had an inverter do that to him and that was the issue. I didn’t see an issue with the crisper drawer harness, the display is working normal allowing selections, moved it around, not shorting out. Tried calling tech line twice, got disconnected both times. Ordered both the control and inverter box, quoted customer for P&L; ordrng 1 W11087200 (invrtr-box) and 1 WPW10675033 (cntrl-elec)"
Near Ingleside, TX 78362
John L.
Job Details: 05/08/2020
DRYER ROPER RED4516FW0 "Inspected unit, found heater not coming on. After running some test, found power was not being relayed to heater. Switch in motor may be cause of issue replace to resolve. Also replace fuse and other components that relate to heating.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 W10396029 (asm mtr) and 1 W10900067 (cutoff-tml)"
Near Alexander, AR 72002
Doug M.
Job Details: 05/08/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Inspected unit for not cooling properly,found ice build up on evaporator due to unit not defrosting correctly,removed ice,replaced defrost thermostat due to reading out of range,tested unit operation checks ok ; used 1 WPW10383615 (THERMISTOR) from stock"
Near Corpus Christi, TX 78414
Adam
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Inspection of unit shows same issue as before water leaking into bottom of freezer compartment excess ice growing on back of freezer wall. Will have to call tech line when they are open to troubleshoot issue rescheduling job for May 8.; schdld next appmnt for 5/8 FRI !
Near Corpus Christi, TX 78414
Adam
Job Details: 05/08/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Inspection of unit shows bracket that holds railing falling of or Loose. Replace railing and screws to resolve issue.; ordrng 4 W10309090 (screw)s and 1 W10653357 (track)
Near Corpus Christi, TX 78412
John L.
Job Details: 05/08/2020
DRYER MAYTAG MEDB400VQ0 "Inspected unit found issue With blower wheel, Bro will damaged it’s not allowing for proper ventilation of unit will need to replace to resolve this issue.; rqstng P&A on 1 8318314 (cutoff-tml) and 1 8544737 (blower wheel) and 1 8557403 (thrmst-fix) and 1 8573068 (seal), states that autho needed"
Near Corpus Christi, TX 78418
Adam
Job Details: 05/08/2020
REFRIGERATOR JENN-AIR JS42PPDUDB20 Sr# 7727775239. Optics and receiver were giving me mixed signals during diagnostic according to information provided by service pointer. Call tech line to troubleshoot issue. According to tech lines information I was not receiving 120 V from icemaker meaning that optics were bad also icemaker would not harvest. Replace receiver and optics and icemaker to resolve issue. Unit is out of warranty customer was charged one 1366 for diagnostics and given a rough estimation of part cost of not including installation. Customer is also aware that there is a labor charge applied when components are installed. Customer would also like to fast track components if it all possible; ordrng 1 W10193840 (p.c. board) and 1 W10290817 (cntrl-elec) and 1 WPW10277448 (icemaker)
Near Corpus Christi, TX 78418
Adam
Job Details: 05/08/2020
FREEZER WHIRLPOOL WZF34X16DW04 Inspection of unit shows compressor turning on but will not cool also compressor itself extremely hot to the touch. Replace compressor start device capacitor and dryer to resolve issue. Job will require two counts and sealed system technician; ordrng 1 W10350564 (capacitor) and 1 W10709968 (drier-uv) and 1 W10775170 (compressor) and 1 W10798748 (start-dev) and 1 W11130830 (contrl-box)
Near Kingsville, TX 78363
Adam
Job Details: 05/08/2020
ICEMAKER KITCHEN AID KUIC18NNTS1 Sr#7727666142. In the beginning customer had stated previous tech company had already rebuilt the unit one time. In the process of installing components that I ordered previous work from tech company shows they have cut spliced wire crimped and added wires to unit multiple connections have been tied together with wire nuts or lied to dead ends. Spoke with tech line about issue tech line states guess the unit would be considered repairable but who knows What you will find once you open it. Tech line states to replace any cut wires. Ordering main harness harness to main pump and drain pump to resolve issues. I would also like to note that this job could take several return visits because of damage done by previous tech company no telling what other components have been damaged during their repairs.; ordrng 1 2310092 (harns-pump) and 1 2313705 (drain pump) and 1 W10139121 (HARNS)
Near Premont, TX 78375
Adam
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW5000DW1 "After installing components and trying to calibrate unit gear case started to leak oil. Replace gear case capacitor wash plate clutch hub belt retaining clip to resolve issue. Job will require authorization; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley), states that autho needed"
Near Corpus Christi, TX 78411
John L.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW8040DW4 "Inspected unit, unit has F8E1 long fill and F3E2 inlet fault. Ran test on valves, no water being dispensed. Tested water lines, no issue with water or pressure. Will need to replace valves to resolve this issue.; ordrng 1 W11096286 (housing)"
Near Little Rock, AR 72204
Colton B.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW5000DW1 "Issue was that washer was not spinning. Found F7E1 error in diagnostics. Found a piece of debris stuck between tubs. Removed debris, everything seems to be working well now. Collected SC and Labor."
Near Corpus Christi, TX 78405
Adam
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Again had to call Distributor to try to run down correct part information again Distributor said to call back early morning to try and get correct part numbers while he was in contact with whirlpool research. Rescheduling job for May 8; schdld next appmnt for 5/8 FRI !
Near Victoria, TX 77904
Michael
Job Details: 05/08/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 "The appliance was shut down completely on arrival, the customer said it’s being doing it periodically and it eventually comes back on. The inverter box green light was blinking twice, couldn’t find what that meant in tech sheets. Spoke with John and said he had an inverter do that to him and that was the issue. I didn’t see an issue with the crisper drawer harness, the display is working normal allowing selections, moved it around, not shorting out. Tried calling tech line twice, got disconnected both times. Ordered both the control and inverter box, quoted customer for P&L; ordrng 1 W11087200 (invrtr-box) and 1 WPW10675033 (cntrl-elec)"
Near Roanoke, VA 24018
Chris S.
Job Details: 05/08/2020
COOKTOP JENN-AIR JGD3430WS00 "I installed the wire harness,burner,orfice holder and igniter. While disassembling the unit 3 of the burner screws broke. We will need 3 screws and the rr orfice holder. ; ordrng 1 WP7527P00260 (ORFICE HOLDER )"
Near Radford, VA 24141
Chris S.
Job Details: 05/08/2020
WASHER WHIRLPOOL n/a F09E01 F08E03. The drain pump is still running but isn’t sounding right. We will replace the drain pump. ; ordrng 1 WPW10605427 (pump-water)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 05/08/2020
I-ENABLED DW MAYTAG MDB4949SHZ0 F6e1Found pump not running. Needs control and pump. ; ordrng 1 W11225084 (Control board) and 1 WPW10591570 (Pump)
Near Roanoke, VA 24018
Chris S.
Job Details: 05/08/2020
BELLA JENN-AIR JFFCC72EFP02 The ice box fan isn’t running when I command in diagnostic mode. ; ordrng 1 W11407678 (ICEBOX FAN)
Near Roanoke, VA 24012
Chris S.
Job Details: 05/08/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 The unit is running but isn’t cooling. We will need to replace the compressor and evaporator. The evaporator is all aluminum construction necessitating LOKRING fittings to install. The hi pressure side is a size for which we don’t currently have fittings for. We will research and locate the correct fittings to do the repair; ordrng 1 W11107829 (DRIER) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
Near Salem, VA 24153
Uriah B.
Job Details: 05/08/2020
A-DOTT WHIRLPOOL GEW9250PW1 Checked element and found no continuity. Needs element. Cx phone should be 540-915-5702; ordrng 1 WP3387747 (Element)
Near Daleville, VA 24083
Uriah B.
Job Details: 05/08/2020
WASHER WHIRLPOOL WTW4855HW1 Tech was assigned as a helper;
Near Little Rock, AR 72211
Colton B.
Job Details: 05/08/2020
REFRIGERATOR MAYTAG MF12269DRM "Issue is no ice production. Observed ice maker motor working correctly, ice maker will not fill. Ordering new valve to resolve issue. ; ordrng 1 WPW10312696 (VALVE)"
Near Little Rock, AR 72212
Doug M.
Job Details: 05/08/2020
WASHER WHIRLPOOL MVWB835DW4 "The unit to be inspected is the washing machine,inspected unit for not spinning properly and loud noise,performed service diagnostics found f7e5 error main control determined shifter failure,also found when basket is turning making a very loud grinding noise,diagnosed to need gearcase,slider,clutch and main control; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W11170706 (cntrl-elec)"
Near Little Rock, AR 72210
Colton B.
Job Details: 05/08/2020
DRYER WHIRLPOOL WED4815EW1 Issue is that timer is not moving while in use. Got OL reading on timer motor. Ordering new timer and rescheduling.; ordrng 1 WPW10185982 (TIMER)
Near San Antonio, TX 78240
Christian G.
Job Details: 05/05/2020
MICROWAVE OVEN SAMSUNG ME21M706BAG Issue stated by customer: unit doesn’t heat anything up. Lights turn on and turntable rotates but no heat. Customer stated the unit warranty had just ended. Informed customer there’d be a service fee and that she may want to contact Samsung before moving forward with service. Customer said she’d call and let us know if she could get it covered under warranty first.; O-emld tckt
Near San Antonio, TX 78230
Richard G.
Job Details: 05/05/2020
COOKTOP ELECTRIC WHIRLPOOL WCG55US0HS Customer complaint is that the front left burner goes out when turned over to the melt setting. Ordering orifice and burner head.; ordrng 1 W10791082 (spud-orfce) and 1 WP8286813 (burnr-head)
Near San Antonio, TX 78222
Steven G.
Job Details: 05/05/2020
RANGE WHIRLPOOL WFC150M0EB3 "Checked range found both small burners not working, rescheduled to come back with two burner switches, but I guess someone didn’t read the notes and only sent me with one, so I put it on and will have to reschedule for the other one.; ordrng 1 W11199519 (ELEMENT ) and 1 WP3149404 (switch-inf)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Customer complained of no ice production .Using a cup when dispensing water I noticed and showed her that the water came out as a trickle. I went behind the refrigerator disconnected the hose to test water pressure noticed that the valve on the home seemed very loose. However, it appeared to provide good enough water pressure to produce Ice. I remove the filter and put the filter back in prior to doing this and tested flow which was even a lower trickle. I put the unit into Diagnostics and discovered that multiple tests were not available including the ice harvest and icemaker filter as well as the SW3 button was not working on component activation options. The physical icemaker would fill with water during jump however it could not be jumped to harvest. Unit will need a new control board to start. The customer Explains that the icemaker stopped working about two weeks ago the same time they started having an issue with the water softener. I also a
Near San Antonio, TX 78254
Richard G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Replaced icemaker. Ran unit through harvest and fill tests. Tested to complete. Unit is good to go.
Near San Antonio, TX 78240
Richard G.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Replaced icemaker. Ran unit through harvest and fill tests. Tested to complete. Unit is good to go.
Near Converse, TX 78109
S. L.
Job Details: 05/05/2020
DRYER MAYTAG MEDC465HW0 "Found heater box has burn mark on it at grill, checked exhaust temps these were in normal temperature range. Did find squeaking noise from idler pulley used repair kit replaced rollers belt and idler tested all operations normal Advised customer static is condition caused by clothes in unit rubbing against each other not by unit malfunction and to dry similar like items that will create less friction and less static. Also to try dryer static balls. Tested unit all operations normal.; used 1 4392067 (REPAIR) from stock"
Near San Antonio, TX 78261
Shawn W.
Job Details: 05/05/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Customer complaint was that the water and ice maker is not working and constant door alarm. Unplugged refrigerator and plugged back in and received PO for power outage During test 45 was able to get the icemaker to fill and during test 46 was not able to dispense ice. Called Tech Line spoke with JK and determined that the door was out of line. Noticed damage on the door which is likely causing problems with shutting door circuit close. Was able to make adjustments to the door in order to have it function until the door can be replaced.; ordrng 1 W10518672 (nameplate) and 1 W11245994 (REFRIGERATOR DOOR)
Near San Antonio, TX 78245
Richard G.
Job Details: 05/05/2020
RANGE WHIRLPOOL WFG525S0HS0 Customer complaint is that the front right burner sometimes doesn’t light and the oven sometimes doesn’t light. Informed customer of clogged orifices and how to clean them out. Collected service call fee with military discount.
Near San Antonio, TX 78223
Steven G.
Job Details: 05/05/2020
WASHER WHIRLPOOL WTW4816FW2 "Checked washer unit not filling with enough water per customer, ran diagnostics found no fault codes, went over use of cycles advised customer to use deep water wash cycle did a cycle and customer is happy now"
Near San Antonio, TX 78249
Christian G.
Job Details: 05/05/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Issue stated by customer: mullion bar is just barley hitting receiver block. Customer stated more often than not the mullion bar will slide past the receiver and hit the drawer or shelves(please review pics). Ordering mullion bar and block receiver to resolve issues.; ordrng 1 W11024160 (trim-brkr) and 1 W11177238 (rail-mulln)
Near San Antonio, TX 78254
Christian G.
Job Details: 05/05/2020
DRYER WHIRLPOOL WED5000DW2 Issue stated by customer: dryer making constant scratching noise. Dryer wheels and pulley were replaced from t.s. Repair kit. Unit stopped making noises. Unit tests good.; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78254
Christian G.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Issue stated by customer: refrigerator not powering on at all. Previously replaced control, finished job today replacing units power/wiring. Unit powered up with proper voltage, amps and htz. Unit cooled to 70 degrees in garage by the time I left. Unit tests good at this time. Informed customer may take up to 2 hours to reach proper temps."
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Complaint is freezer door switch not working. Found door switch is broken and will need to be replaced. Will replace shelf that was cracked by switch. ; ordrng 1 W11212391 (bin-freezr) and 1 WP2321285 (switch)
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/05/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Complaint is fresh food not cooling and frost in freezer. Found door gasket not making good seal on bottom of fresh food door. Heated and reshaped gasket. Good seal. No further issues. Unit is working properly. Job complete.
Near San Antonio, TX 78245
Richard G.
Job Details: 05/05/2020
WASHER MAYTAG MVWC565FW1 Replaced water level switch. Tested to complete. Unit is operating as designed.
Near San Antonio, TX 78253
Justin
Job Details: 05/05/2020
RANGE WHIRLPOOL WFC150M0EW3 "Replaced back right infinite switch, tested to complete."