We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PLTS2
Near Kerrville, TX 78028
Garry
Job Details: 02/17/2022
Customer complaint of icemaker not making ice. Entered unit into Service Diagnostics and discovered Recirculation Pump not activating. Replaced Recirculation Pump and found pump still not coming on. Ordering Electronic Control & Harness to isolate and resolve issue. Also found that switch assembly not responsive to touch inputs. Ordering Switch Assembly to resolve issue. Please schedule for soonest availability once parts are available. ; ordrng 1 WPW10141364 (Control) and 1 WP2304122 (Switch Assembly) and 1 WP2310092 (Main Harness to Pump)
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS01
Near San Antonio, TX 78245
Jay
Job Details: 02/17/2022
Replaced both controls. Unit working as it should now.
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ04
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/17/2022
Installed new control. No issues during testing. Job complete.
We serviced a
LG WASHER
Model n/a
Near San Antonio, TX 78240
Sebastian
Job Details: 02/17/2022
Some type of mixup with the parts order I did not get the valve they diagnose the second time re-ordering part; ordrng 1 5220FR2006H (Valve hot)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Jay
Job Details: 02/17/2022
Let faucet run for two minutes to get up to temperature. Temperature was at 112. Let it run two more minutes and it was down to 108.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Cibolo, TX 78108
Chris S.
Job Details: 02/17/2022
Customer stated he cannot press any buttons to make wash at work got F6 E1 error code. Replace control board went to test unit had a loud pop and burning wires smell came. We ordered control board and user in your face also order a motor lower wire harness just in case parts out of stock.; ordrng 1 W11543998 (Control board) and 1 W11478523 (UI board) and 1 W11026785 (motor-drve) and 1 W11591637 (Lower harness)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS00
Near Helotes, TX 78023
Sebastian
Job Details: 02/17/2022
Found that control relays are buzzing very bad ordering control which now shows as a blower but the customer explain the last time a technician a controller and a blower as a kit so Im going forth with the part order.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/17/2022
Our customer moved into the home in November and informed the builder of a cosmetic problem with the cooktop. No breaks were identified but there is some scratching that could have happened during the construction process. Our customer left town for a month or two and did not put in a request for service with Whirlpool until 14 February 2022. Unfortunately this places the problem outside the 30 day cosmetic warranty coverage. If our customer or the builder placed the request for service within the 30 day window it would have been covered. I have referred our customer back to the builder. I was informed by AE that this has been resolved by the builder on what is called the one stop program in which we bill. Whirlpool and Whirlpool bills the builder. Our customer has already been informed. Our parts department has already ordered the new cooktop. Part OOS. Our office will make repair arrangements once part secured.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 02/17/2022
This unit is under warranty with a registered entitlements DOP of 12/30/2021. Our customer had had some problems with the unit working a few times but then not working. This unit was in a motor home and unit is hooked up outside with water lines and power. We plugged it in and it displayed F13 error code and rE5. It was a challenge to get into service test mode and it will kick you out quickly. C00 FdL Technical Service Pointer #: W11395614A Action Required: MandatoryRelease Date: November, 2019Remove and Replace W11395614, dated 10/19 Whirlpool 24' Front Load Washer Door Locked but Washer Won't Start. This unit will need the CCU Timer, test. Rescheduling UI control as contingency. Part already ordered by parts department. OOS.; O-emld tckt
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS04
Near Spring Branch, TX 78070
Shawn W.
Job Details: 02/17/2022
Our customer has had no ice production since the deli control was disconnected. The ice maker and fill valve our working on tests 45 and 57. When this happens there is a failure in either the main control or the power control board. According to Whirlpool Tech Line there is no way to be definitive on which one so both will need to be replaced. Parts ordered. OOS.Im rescheduling current parts as a contingency.; ordrng 1 WPW10675033 (Control) and 1 WPW10624574 (Power control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Boerne, TX 78015
Richard G.
Job Details: 02/17/2022
Replaced seals and inner doors. Tested to complete. Unit is good to go.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/17/2022
Tested unit. Bake not powering on. Good power to igniter. Found bad igniter. Ordering new part. ; ordrng 1 W11176454 (Igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78228
Drew
Job Details: 02/17/2022
F4e3 f7e1 were the error codes I received upon arrival. Replaced motor unit started functioning as designed. Unit needs new heater as the outer coating it falling off. ; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78253
Jay
Job Details: 02/17/2022
Customer wasnt sure if unit is in warranty. Quoted customer 330.42 for part, just ice maker, and labor and service call. Customer declined service and would be calling home insurance company for policy.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/17/2022
Installed new trim and hardware. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51ES4EB02
Near Helotes, TX 78023
Sebastian
Job Details: 02/17/2022
7732989932 techline, 7732977545 partner team, Found found to be operating as normal and you can hear it throughout the kitchen now explain to customer that the blower is pushing air to protect the control confirm with tech line everything is working as it should customer to try to get unit swapped out
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Terrell Hills, TX 78209
Drew
Job Details: 02/17/2022
Found the ui had a crack in it, console is on order but ui is also needed. Ui OOS. ; ordrng 1 W11478524 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Cibolo, TX 78108
Chris S.
Job Details: 02/17/2022
Customer stated that washer was not dissolving the soap. Found it should be bad soap dispenser drawer. Waiting for parts to come in customers gonna call Whirlpool to see if they can cover repair if not customer on return visit needs to be charged service call and parts and labor.; O-emld tckt
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KEBS207SSS00
Near Kerrville, TX 78028
Richard G.
Job Details: 02/17/2022
Customer complaint is that the convection fan rattles a lot when in use and the broil on bottom oven does not work. Convection fan cannot be ordered. Replaced broil element.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PHZS0
Near Bulverde, TX 78163
Jim G.
Job Details: 02/17/2022
I verified a faulty diverter (external)pump which would account for the intermittent electrical issues. I also confirmed that the overload relay/start device was not responsive. ; ordrng 1 W10825875 (Pump (external drain)) and 1 W11106270 (Overload) and 1 W11098401 (Start device)
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5236BDS1
Near San Antonio, TX 78254
Sebastian
Job Details: 02/17/2022
Unit is brand new and all that has not been sold yet. Found that bulb needed to be replaced as it was broken during install from what it seems. Purchase date would be closing date needs to be updated for now putting purchase date in
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS03
Near Boerne, TX 78015
Douglas H.
Job Details: 02/17/2022
Customer stated unit not making ice, and attempted to remove ice maker to check it. Had to fully uninstall ice maker to get one of the screws out. Reinstalled ice maker to test it. Ice maker did a full harvest cycle and fill cycle. Unit is functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near Boerne, TX 78006
Douglas H.
Job Details: 02/17/2022
Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS0
Near San Antonio, TX 78217
Chris S.
Job Details: 02/17/2022
Call customer customer is not available till after three customers OK with rescheduling.; schdld next appmnt for 2/24 THU !
We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GBS0
Near Kerrville, TX 78028
Richard G.
Job Details: 02/17/2022
Customer complaint is that the unit fills with water then does nothing. Entered diagnostics and found error codes F4E3 wash motor, F7E1 heating element, F6E4 float switch open. Unit needs a new wash motor. Quoted cost of repair. Customer will look for a new dishwasher.
We serviced a
KITCHEN AID REFRIGERATOR
Model KBFN502ESS02
Near Bulverde, TX 78163
Jim G.
Job Details: 02/17/2022
Sealed system tech needed to check pressures per techline instruction. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/17/2022
Complaint is unit not putting enough water in tub. Tested unit. No stored error codes. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near Bulverde, TX 78163
Jim G.
Job Details: 02/17/2022
I verified a software updated was needed. Updated via application. Issue resolved. Customer also had an issue with the cooktop regarding the glass. Customer made a separate dispatch for that issue. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH54521JZ0
Near San Antonio, TX 78261
Douglas H.
Job Details: 02/17/2022
Last trip found faulty high voltage components (magnetron, transformer, capacitor, diode). Removed unit from cabinet with assistant. Replaced parts to resolve the issue. Reinstalled unit with assistant. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near San Antonio, TX 78249
Jim G.
Job Details: 02/17/2022
Please reschedule one part is available as I have already evaluated the machine. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Kerrville, TX 78028
Richard G.
Job Details: 02/17/2022
Replaced sensor. Customer states that the unit makes a humming noise when it reaches the set temperature. Preheated oven, verified noise is coming from the new control that was put in. Will need to reorder control. Please schedule follow up appointment with microwave ticket 98349.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/17/2022
I replaced the front left burner and tested. The burner is now heating as designed.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/17/2022
Tested unit. All flames low. Customer on LP. Unit set up for natural gas. Will need to install conversion kit for propane. ; ordrng 1 W11173306 (LP conversion)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kerrville, TX 78028
Garry
Job Details: 02/17/2022
Previous visit found bad start device. Installed new start device to learn that compressor is faulty. Ordering new compressor and associated couplings (3) to resolve issue. Compressor shows OOS. Please schedule for soonest availability once parts are checked in. ; ordrng 1 W11370574 (Compressor kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model G7CE3034XB00
Near Universal City, TX 78148
Douglas H.
Job Details: 02/17/2022
Last tech found unit needed rf and LF infinite switch. Tested unit prior to repair to find rf switch to be faulty and the issue with the LF knob to be at cause of issue to the LF element. Replaced rf switch and ordering knob to fully resolve the issue. As of now unit is fully functional as I was able to slide metal sleeve back into knob and placed on switch for rr. Customer wanted to buy a new knob for that knob. Next visit just install the knob and thats it. ; ordrng 1 WPW10316662 (Knob)
We serviced a
KENMORE WASHER
Model 417.4112241
Near San Antonio, TX 78249
Garry
Job Details: 02/17/2022
Customer complaint of recent drain pump installation not fixing problem. Clothes are still coming out of cycle wet. Found stored fault code on machine. Cleared fault code. Customer to monitor and call us back out if problem persists.
We serviced a
MAYTAG DRYER
Model MEDB850YW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/17/2022
I spoke with Chris, Senior Technician at Whirlpool to ensure I was able to disassemble front panel correctly since there is no service manual on this model. I replaced the heating element and the assembly door catch. I reassembled unit and tested. The dryer is now heating and the door is now closing as designed.our customer had some concerns about snagging and holes in clothes that she has had from the beginning of owning the washer and dryer. I inspected the baskets for damage. None observed. This dryer is now fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Kerrville, TX 78028
Richard G.
Job Details: 02/17/2022
Replaced icemaker, inlet valve, and ice door. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Kerrville, TX 78028
Richard G.
Job Details: 02/17/2022
Customer states unit is still banging around. Entered diagnostics and found errors F0E2 over suds, F5E1 lid lock fault. Ran unit through diagnostics cycle, unit started bouncing around during spin cycle. Determined the issue is with the gearcase, and the control board was not needed to be replaced. Old suspension was bad, likely due to gearcase shaking the unit around so much. Customer is going to look for a new washer, but would like to speak to office about possible refunds.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Comfort, TX 78013
Richard G.
Job Details: 02/17/2022
Customer complaint is that the unit is having the same issues as previously. Determined both control and valves need to be replaced. Customer will look into a new unit.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Antonio, TX 78253
Jay
Job Details: 02/17/2022
Called customer and he has an conflicting appointment. Rescheduling for next Tuesday 2/22; schdld next appmnt for 2/22 TUE PM
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGC506JSS00
Near San Antonio, TX 78259
Jim G.
Job Details: 02/17/2022
Adjusted flames and used kit. Also educated on burn plate positioning and orientation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Floresville, TX 78114
Daniel
Job Details: 02/17/2022
Customer reported user interface on unit not functioning. Upon arrival customer was under the impression that unit was still covered through warranty. Found that 90 days had passed since the last visit so parts, labor, and SC were not covered through warranty anymore. Called tech supervisor to confirm that unit was now out of warranty. Gave customer quote on SC, part, and labor. Customer decided she did not want to follow through with service.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS05
Near Floresville, TX 78114
Daniel
Job Details: 02/17/2022
Customer reported water not dispensing properly nor ice maker working after installing new filter. Figured the initial problem might have been a defective filter. After testing water multiple times found that water would dispense for seconds at a time and then start to choke up and completely stop after filling 1/4 cup of water. Housing/filter was also making loud noise. After multiple tries noticed a puddle of water coming from under the refrigerator. Removed filter and noticed a steady flow water leak coming out from housing. Re installed filter to stop the leaking. Called tech line and tech line confirmed bad housing. Advised customer not to dispense water until repairs are finished to prevent leaking. Will return with parts to repair.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOS51EC7HS00
Near San Antonio, TX 78259
Jim G.
Job Details: 02/17/2022
Bruce SR# 7732991611 advised sw update. Assisted in app download and linking to router and app to facilitate download. We were able to get the unit to update Issue resolved. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near San Antonio, TX 78258
Jim G.
Job Details: 02/17/2022
I verified that the issue is at the ACU Rick SR# 7732990785. Ordering control ; ordrng 1 W11322903 (Control ACU)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near San Antonio, TX 78217
Jim G.
Job Details: 02/17/2022
A slo fill error is stored in machine. Ordering valve as a precaution. ; ordrng 1 W10599356 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC
Near San Antonio, TX 78245
Jay
Job Details: 02/17/2022
Manually unlocked unit. Cleared small clothing obstruction to drain. Drain pump test ok. Unit wont stop draining unless you pause, power off or unplug machine. Ordering pressure switch and keeping control on order. ; ordrng 1 W11316246 (Pressure switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near San Antonio, TX 78222
Chris S.
Job Details: 02/17/2022
Customer stated the dishwasher was not working properly found issue to be faulty control board motor sump assembly and dispenser. When testing unit also noticed the water was not coming through to dishwasher turn valve both ways to see if maybe valve is turned off still didnt get any water ordering water valve just in case.; ordrng 1 WPW10671905 (deterg disp asm) and 1 W11175771 (valve-inlt)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78256
Richard G.
Job Details: 02/17/2022
Replaced gasket. Found that door is still pushing out at the bottom. Looks like hinge is bent. Ordering hinge.
We serviced a
ROPER OVEN ELECTRIC (S
Model RBS305PRS00
Near San Antonio, TX 78266
Douglas H.
Job Details: 02/17/2022
Customer stated handle fell off and then front glass door shattered and fell off. Parts needed to resolve the issue are front glass assembly, handle and badge. All parts show in marcone as discontinued. Marking as needs authorization. ; rqstng P&A on 1 8303314 (Door) and 1 8302813 (Handle) and 1 8303811 (Badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near San Antonio, TX 78251
Sebastian
Job Details: 02/17/2022
Found that the icemaker water chute was frozen again ordering door to resolve issue rescheduling the control and other parts just in case; rqstng P&A on 1 LW11026425 (Door)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Premont, TX 78375
Adam
Job Details: 02/16/2022
Customer had concerns about water level while unit was in cycle. Inspection of unit shows no error codes calibrated unit ran verification cycle all functions work as designed. Call should go down as customer instruct. Went over proper procedures in loading Close cycle selection and what to expect as well as correct amount of soap to be used. Issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Calliham, TX 78007
Adam
Job Details: 02/16/2022
Sr#7732986692. Customers main concern is not with frost but with the fact lighting has gone out. Replace light module to resolve issue. ordrng 3 W10843353 (module)s
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Victoria, TX 77901
Michael
Job Details: 02/16/2022
The washer wont do anything per cup. I plugged the appliance in, F7E9 locked motor, F1E2 main control fault, F7E0 loss of power, F7E8 motor stator over temperature. I tested the lid lock and it didnt sound normal, it was double clicking like the control didnt recognize if it was locked or unlocked, looked underneath and checked the motor, its not locked up. Cleared error codes and, unplugged the appliance, installed new latch. Plugged it in, and tested the lid lock, its sounds normal, calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the high speed spin cycle, the appliance is working normal. If the customer calls back with the same issue, the control will need to be replaced, authorization needed.
We serviced a
KITCHENAID ICEMAKER
Model KUIX505ESS2
Near Goliad, TX 77963
John L.
Job Details: 02/16/2022
Installed evaporator as ice was sticking and not dropping, vacuumed lines and charged unit. Unit holding pressures and is producing ice. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Portland, TX 78374
John L.
Job Details: 02/16/2022
Inset screws and panel screws were loose, I was able to torque them down tightly. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Port Aransas, TX 78373
John L.
Job Details: 02/16/2022
Inspected unit, found issue to be with motor in diffuser chattering. Will need to replace to resolve issue.; ordrng 1 W10869522 (diffuser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Sandia, TX 78383
Adam
Job Details: 02/16/2022
Customer complaint of dishes staying wet at end of cycle. Inspection of unit shows no error code. When will the dancing unit through the heater shows heater is working correctly. I did notice however that customer is not using a rinsing aid/drying aid customer also states Water from home is going through a softener. Advise customer on proper loading of dishes as well as using a rinse aid to help the process. No issues found problem resolved. Customer is very unhappy with the product and will be contacting whirlpool. Contacted trade care team for documentation Sr#7732912516.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Victoria, TX 77901
Michael
Job Details: 02/16/2022
The appliance would power on, reset the breaker and it tripped the breakers again. I unplugged the appliance from the wall outlet and plugged in my tester, reset the breaker, it stayed on, it also is tied into a light switch above the counter. Turned the breaker off, removed the kick plate and opened the terminal box, found the black wire had arched and melted the wire nut. Made the repair installed a new wire nut and put cover back in place, turned the breaker on, plugged the appliance in and it powered on, stayed on. Ran a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal.; snapped 1 QuickPics
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Victoria, TX 77905
Michael
Job Details: 02/16/2022
Installed new element, the appliance and element are working normal
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kingsville, TX 78363
Adam
Job Details: 02/16/2022
Replaced water valve calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78218
Garry
Job Details: 02/16/2022
Customer complaint of broken Faucet Switch Bezel. Arrived to also learn washer is shaking during operation. Retrieved F0E3 error code (Overload) upon entry into Service Diagnostics. Found that washer wasnt level to floor. Adjusted front-left leveling foot and tested unit. Unit very stable, now. No shaking whatsoever. Advised customer of Overload code and that 75% of drum capacity is maximum load size. Ordering 1 Faucet Switch Bezel (W11550898) to resolve issue. Scheduling follow-up for 2/18/22 am, as this part shows in stock in our SSB. ; ordrng 1 W11550898 (Faucet Switch Bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78222
Daniel
Job Details: 02/16/2022
Customer stated freezer froze up again 2 weeks after my last visit. After inspection found that I has accidentally put thermostat on the wrong tubing. Re installed thermostat on correct tubing. Unit is functioning as designed. Customer will keep an eye on unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78230
Drew
Job Details: 02/16/2022
Upon arrival could not get the unit into test mode. Ordering all moving parts to try and eliminate noise issue ; ordrng 1 WPW10179146 (valve-inlt) and 1 W11284458 (icemaker) and 1 W10854034 (motor-cond) and 1 W11317276 (diffuser)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NHZS0
Near San Antonio, TX 78231
Jim G.
Job Details: 02/16/2022
I verified a loose connection to heater grid. Reconnected and ensured proper voltage. Used wire tie to secure connector. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78247
Chris S.
Job Details: 02/16/2022
Customer stated that they were hearing a weird noise from the washer. Found this should be the cam was not installed properly. Reinstall cam properly tested unit everything working as design no further issues.
We serviced a
LG WASHER
Model WM2801HLA
Near Boerne, TX 78006
Douglas H.
Job Details: 02/16/2022
Last trip found faulty drain pump. Customer found part locally, customer aware we cant warranty the repair. Replaced drain pump to resolve the issue. Unit now testing good. No further issues at this point.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/16/2022
Installed thermostat. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78224
Jay
Job Details: 02/16/2022
Replaced light bulb. Unit works as it should.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78218
Garry
Job Details: 02/16/2022
Customer complaint of range burners turning off during use, crooked front-right burner, oven not being stable, and oven taking too long to cook food. Tested oven performance with thermocouple and observed low-cycle temps of 318F and high-cycle temps of 365F. As per WP Techline, offset was increased by 10F. Burners, as per WP Techline, are functioning according to new UL guidelines & cycling off and on according to temperature thresholds. Straightened front-right burner, which is now sitting flat on range top, and used leveling feet to stabilize oven on floor. No further issues at this time. SR#7732987061
We serviced a
SAMSUNG WASHER
Model WF45K6200AW/A2
Near Boerne, TX 78006
Douglas H.
Job Details: 02/16/2022
Customer stated unit leaking at the bottom of unit. Found leak coming from drain pump filter. Pulled filter and cleaned o-ring. Reinstalled filter as tight as possible and then found that it drastically reduced the amount of leaking to almost none. Recommend to replace filter. Ordering filter to resolve the issue. Advised customer will contact when part arrives. ; ordrng 1 DC97-16991B (Filter)
We serviced a
GE DISHWASHER
Model GSDE3360K55SS
Near San Antonio, TX 78239
Garry
Job Details: 02/16/2022
Customer complaint of inefficient dishwashing - dishes coming out still slightly soiled. Found water heater output temp set to 115F, machine tilted toward front of cabinet, customer using pods in dispenser, and wire harness to pump/motor assembly loose. Leveled unit, raised water temp to 120F, and secured wire harness with wire tie. Found that hot water was slow to arrive to kitchen sink fixture when summoned. Counseled customer in regard to running hot water at kitchen faucet prior to starting DW cycle and to place detergent pods directly in cabinet as opposed to in the dispenser. Unit is functioning as designed, no further issues at this time.
We serviced a
MAYTAG WASHER
Model n/a
Near San Antonio, TX 78251
Sebastian
Job Details: 02/16/2022
Found that the pump delivered was incorrect reordered part, knocking 20 off of labor for customer on next visit as I shouldve verified the part pick . ; ordrng 1 WPW10581874 (Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near San Antonio, TX 78251
Jay
Job Details: 02/16/2022
Could not remove gear box assy from the machine. Output shaft is visibly crooked into tubs. Customer stated that previous company did work on agitation arm. The cup for the fabric softener is a random non whirlpool part. Fabric softer filled agitation arm and started leaking to the bottom of machine on the underside. The bolt securing the impeller and agitation arm to the gear case was not installed correctly. Maybe finger tight. Customer is aware parts being ordered are on back order. Replaced lock assy that I installed and was defective. Lock works as it should now. ; ordrng 1 W10910409 (Basket) and 1 W10371566 (Putter tub) and 1 WPW10215093 (Filter) and 2 8533928 (Screw)s
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15NHZS0
Near San Antonio, TX 78231
Jim G.
Job Details: 02/16/2022
I verified a loose connection to heater grid. Reconnected and ensured proper voltage. Used wire tie to secure connector. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78253
Sebastian
Job Details: 02/16/2022
Replaced Auger motor along with the blade and the ice been tested unit functionality working as it should
We serviced a
MAYTAG MICROWAVE OVEN
Model MMV4205DS-1
Near San Antonio, TX 78217
Garry
Job Details: 02/16/2022
Previous visit found faulty interlock switches. Replaced switches and returned unit to operation. Unit testing good, no further issues at this time.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PRTS3
Near Shavano Park, TX 78230
Jim G.
Job Details: 02/16/2022
Adrian # 7732625473 advised to replace recirculating pump as the connections are substantially corroded. ; ordrng 1 W11566405 (Recirculating Pump) and 1 2313702 (Pump assembly)
We serviced a
SAMSUNG DISHWASHER
Model DMT300RFS/XAA
Near San Antonio, TX 78247
Garry
Job Details: 02/16/2022
Customer complaint of DW not completing cycle and displaying low water error code. On a call with Samsung Tech Support, the Water Level Sensor was identified as the issue. Ordering Water Level Sensor (DD97-00131A) to resolve issue. Customer has been made aware that the Electronic Control could be causing/contributing to this issue and that this part is no longer being manufactured. Please schedule for soonest availability once parts arrive. ; ordrng 1 DD97-00131A (Water level sensor)
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV5156AAS
Near San Antonio, TX 78254
Jay
Job Details: 02/16/2022
Replaced diode and capacitor. Loud noise is gone. Unit working as it should.
We serviced a
KENMORE WASHER
Model 417.4112241
Near San Antonio, TX 78249
Drew
Job Details: 02/16/2022
Ordering bellow. Apts are on billing agreement, need to charge service call of 124 plus tax. Part is 147.83. Labor is 142.75. Parts and labor will be billed next visit ; ordrng 1 137566001 (bellows)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78247
Garry
Job Details: 02/16/2022
Customer complaint of icemaker not making ice. Verified icemaker turned on, and retrieved E2 fault code from within icemaker diagnostics. Also found no water being supplied to icemaker. Verified filltube not kinked or obstructed & found issue is dual water valve. We have water valve in stock but are awaiting arrival of icemaker. Electing to return with Control just in case. Please schedule follow-up for soonest availability once icemaker is checked in.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78253
Jay
Job Details: 02/16/2022
Unit has no error codes but will stop,unlock and go into sensing mid cycle. Keeping parts on order. Control is on back order. ; snapped 1 QuickPics
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78251
Jesus C.
Job Details: 02/16/2022
Tested unit. Off balance spin. Basket is warped. Will order and replace basket. ; ordrng 1 W10752719 (Basket)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/16/2022
Tested unit. Not draining. All other test pass. Break in harness from control to pump. Will replace harness. ; ordrng 1 W11545744 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Sebastian
Job Details: 02/16/2022
Customer has had better performance since the customer instruct looks like everythings good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/16/2022
Tested unit. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1C
Near San Antonio, TX 78253
Sebastian
Job Details: 02/16/2022
Replace the splutch assembly that was destroyed calibrated and tested unit good to go
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Converse, TX 78109
Daniel
Job Details: 02/16/2022
Customer reported front burners not working at all and back burners occasionally not turning on. After inspection found front right burner not working at all. Left front burner would work after multiple tries and both back burners worked as they should. Tried changing out the right front infinite switch but burner still did not work. Ordering all new burning elements, all infinite switches, and control. Will return when parts are available to repair.; ordrng 2 W11396792 (Right front/left rear element)s and 2 W11396790 (Left front/right rear)s and 1 W11528352 (Control) and 2 WP3148952 (Right front/left rear infinite switch)s and 2 WP3149400 (Left front/right rear infinite switch)s
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 02/16/2022
Gearcase is leaking oil. Washplate might be needed. ordrng 1 W10919191 (Washplate)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78256
Sebastian
Job Details: 02/16/2022
Replace belt and cam assembly along with suspension found that the unit still has a heavy wobble even with no load in it ordering the rest of the parts to try to deal with issue basket gear case and motor along with agitator and hub; rqstng P&A on 1 W10554251 (Basket), ordrng 1 WP389140 (Hub) and 1 WP3951744 (Agitator), rqstng P&A on 1 W10890624 (Motor) and 1 W11454741 (Gearcase)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/16/2022
This unit us in warranty. Our customer is having a problem with the microwave door circuit coming open. Thus will also happen when the oven door is closed while the microwave is heating, resulting in the cook program stopping. I did not see any damage to the door. I tested the microwave and was only able to replicate if the oven door was closed with force. I noticed that the installation of the unit on the microwave trim screws were not fully seated into the cabinet. Picture included. Especially ally the right screw is in crooked and will need to have the installers reset. Usually I could do this myself but on this one there is t much risk to the owners cabinet for damage. I advised them to have their builder correct this installation problem. I contacted Whirlpool Tech Line to document my findings. SR# 7732984170. Customer Install and Instruct.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Antonio, TX 78239
Chris S.
Job Details: 02/16/2022
Replace stater tested unit everything working as designed no further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Antonio, TX 78217
Chris S.
Job Details: 02/16/2022
Customer stated that he thought job was for Friday not today. Scheduling next appointment for Friday pushing through.; schdld next appmnt for 2/18 FRI !
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78249
Drew
Job Details: 02/16/2022
Maintain eye said they canceled this apt and do not need service
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Boerne, TX 78015
Drew
Job Details: 02/16/2022
Rescheduling parts on order that arent received yet. Upon arrival got error code f9e4 indicating a motor communication issue. Ordering both controls, motor, and spray arm to resolve issues. Control is OOS ; ordrng 1 W11341629 (Control) and 1 W11113883 (console) and 1 W10860176 (arm-spray)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78245
Jay
Job Details: 02/16/2022
Replaced dispenser and control. Could not test properly because house is not getting hot water.
We serviced a
SAMSUNG DRYER
Model DV45K6200EW/A3
Near Boerne, TX 78006
Douglas H.
Job Details: 02/16/2022
Customer stated unit only runs for a couple of minutes during normal cycle, only working on timed dry. Tested unit to find issue to be faulty control.
We serviced a
KITCHENAID DISHWASHER
Model KDTE504DSS0
Near San Antonio, TX 78210
Drew
Job Details: 02/16/2022
Replaced wiring harness on unit due to burnt wires. Unit turned on and tested properly. No further issues at this point.