Near , TX 78015
Tommy B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Door is squeaking due to missing the door cam. Ordering parts to resolve issue.; ordrng 1 W11311687 (CAM)
Near San Antonio, TX 78216
Tommy B.
Job Details: 01/14/2021
MICROWAVE OVEN KITCHENAID KOCE507ESS09 Swapped out lamp to resolve lamp lighting issues in microwave. Unit tested good with no further issues at this time.
Near San Antonio, TX 78251
Justin
Job Details: 01/14/2021
WASHER MAYTAG MVW6230HC0 "No fault codes stored, gearcase and basket have lots of corrosion and could be causing the scraping noise. Need to replace both. ; ordrng 1 W11178224 (BASKET ) and 1 W11423758 (GEARCASE )"
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/14/2021
RANGE AMANA AGR5330BAS3 Complaint is oven not baking evenly. Found bottom pan was warped. Reinstalled bottom pan. No further issues. Job complete.
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/14/2021
WASHER MAYTAG MHW8630HC0 Installed new control. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/14/2021
RANGE WHIRLPOOL WOS51EC0HS02 Customer stated the unit had racks incorrectly in the oven on arrival. Removed racks and placed them incorrect position. Unit will need touch up paint. ; ordrng 1 72032 (touchup)
Near Boerne, TX 78006
Colton B.
Job Details: 01/14/2021
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Issue was no ice production. Ran diagnostics, evaporator never frosted over. Compressor is drawing 2.6 amps. Finding issue to be a restriction or faulty compressor. Customer declined repair. Collected SC fee."
Near San Antonio, TX 78210
Jesus C.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DW4 Will need to contact whirlpool for authorization. ; schdld next appmnt for 1/13 WED !
Near , TX 78015
Colton B.
Job Details: 01/14/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 Issue is that oven clock gets fast even without WiFi turned on. Called techline and spoke to Adrian (7729727098) who said the unit just needs to download the software update and that will fix it. Gave customer the connected appliances number in case they run into problems.
Near San Antonio, TX 78257
Colton B.
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KBFN506ESS01 "Issue was 2 lights out in refrigerator. Replaced an LED, unit now lighting well. Called techline to see if there is anything I could check due to 4 LED replacements in 6 months. Techline stated that there’s nothing they can think of. Collected SC fee, LED is covered."
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
OVEN ELECTRIC (D JENN-AIR JJW2730WS02 Customer stated the unit is functioning and providing F8E0 error. Error stored in unit. Ran cooling fan to determine function. Unit is testing good at this time.
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
RANGE WHIRLPOOL WCG55US0HS Swapped out knobs for customer and charged for parts.
Near San Antonio, TX 78254
Ezequiel V.
Job Details: 01/14/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 "Replaced filter board and installed new mounting screws after replacement of board no issues, oven and mw working as designed. Job complete."
Near San Antonio, TX 78261
Jim G.
Job Details: 01/14/2021
OVEN ELECTRIC (D KITCHENAID KODE300ESS00 Replaced fuse and control. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Snappee photos of floor damage started unit found compressor making whining noise. Amp draw shows 3.3 amps found open windings on compressor needs all fans working polarity good. Needs mew new compressor. ; ordrng 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Near San Antonio, TX 78224
Jesus C.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFC150M0JB0 Unit needs new terminal block. ; ordrng 1 W10245259 (block-term)
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 01/14/2021
REFRIGERATOR KITCHEN AID KRFC604FSS02 "Customer stated after replacing filter still until still showing needed filter replaced. Educated customer on how to reset filter with Max ice and max cool button for 3 seconds, also showed on the UI where it says how to reset filter life. No further issues at this point. Sb web shows actual goods issue date as 3/9/2020, based on actual goods issue date purchase dat 5/9/2020"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Checked refrigerator found damper motor stuck open , also found small gap between liner and refrigerator on freezer causing build up, sealed up gap and replaced damper no issues. Job complete."
Near San Antonio, TX 78250
Justin
Job Details: 01/14/2021
WASHER MAYTAG MVWX655DW2 "F0E5 stored in system, unit not level either. Ran calibration and diagnostics all passed. Will inform customer to look at use and care guide for loading procedures"
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
COOKTOP ELECTRIC JENN-AIR CVE3400W Customer stated that the issue is the knob to the right rear burner is nonfunctional. Found to be broken infinity switch. Ordering parts to resolve issue. Collected service call. ; ordrng 1 W11088181 (switch-inf)
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDFE104HPS0 "Replaced rail and adjusters after replacement no issues, dishwasher working as designed. Job complete."
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRFC302ESS02 Last trip found gasket ripping. Replaced gasket to resolve the issue. Unit testing good now. No further issues at this point. Unit was still under manufacturer warranty when unit diagnosed so should still be covered.
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 01/14/2021
DISHWASHER KITCHEN AID KDTE254ESS1 Checked dishwasher found insulation not present ordering to resolve issue. ; rqstng P&A on 1 W10586590 (panel) and 1 W10750120 (shield) and 1 W10819539 (pad-ins) and 1 W10866980 (shield)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRBL109ESS01 "Checked refrigerator found no issues, refrigerator working as designed all noises heard are normal operation. Job complete."
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Checked refrigerator found compressor powering on with buzzing sounds fans are not making contact with any obstructions buzzing coming from compressor ordering to resolve issue. Collected PSC.; ordrng 1 W10445423 (compressor)
Near Boerne, TX 78006
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Issue is a bad freezer LED. Ordering new LED to resolve issue. Customer states that ice production came back after changing the filter. Will call customer when parts come in. ; ordrng 1 W10695459 (module)
Near Boerne, TX 78006
Colton B.
Job Details: 01/14/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Issue is that oven temps were off. Temperatures were 50 degrees warmer than the set temperature. Ordering new control and consoles to resolve issue. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near Converse, TX 78109
S. L.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW8800YC1 Removed basket and washplate replaced washplate tub and basket ran test all operations normal.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Customer complaint is that the icemaker is leaking and freezing the ice bin in place. Found ice bin frozen inside door. Cleared out ice. Icemaker was completely full of ice. Replaced icemaker. Tested to complete. Unit is good to go.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/14/2021
REFRIGERATOR SAMSUNG RF263TEAESG "Issue was frozen refrigerator evaporator. Defrosted evaporator and swapped out control. Refrigerator did not recognize control, control is defective. Re-ordering to resolve issue. Also a shelf is warped, ordering a new one to resolve issue.; ordrng 1 DA97-07015A (SHELF) and 1 DA92-00384L (CONTROLS )"
Near Comfort, TX 78013
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS576FIDM00 Issue was a faulty icemaker. Replaced icemaker to resolve issue. Unit tested good.
Near Bulverde, TX 78163
Douglas H.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL KBFN502ESS02 "Last tech suspected restriction or leak in system. Checked unit over to find a restriction in refrigerator EVAP. Replaced dye dryer, vacuumed to remove restriction. Unit held vacuum. Charged unit, held charge and began cooling immediately upon testing. Advised customer of 24 - 48 hr cool down period. No further issues at this point. Unit is under warranty per Sb web. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78248
Douglas H.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED4800XQ1 Last trip found faulty push to start. Replaced push to start relay to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L.
Near Castroville, TX 78009
Jesus C.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Tested unit. Water leaking from lines going from valve to door. Will replace both. ; ordrng 1 W11415785 and 1 WPW10444033 (tube-water)
Near San Antonio, TX 78250
Richard G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Replaced spacer, impeller, and motor. Unit is now dispensing. Tested to complete. Unit is good to go."
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW75HEFW0 Water leaking from front of door. Will need to replace bellow and door glass ; ordrng 1 W11222029 and 1 WPW10208275 (door-inner)
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MHW8630HC1 Customer stated the unit leaves clothes wet ant and of cycle. Diagnostics revealed no errors. Drain pump is functional. Ran automatic test cycle and unit passed all functions. No further issues at this time. Customer to monitor unit.
Near San Antonio, TX 78249
Douglas H.
Job Details: 01/14/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Last trip found faulty controls and filter board. Replaced all parts and still not powering on. Ordering cavity thermistor and main harness to resolve the issue. Parts on b/o; ordrng 1 W10864742 (CAVITY THERMISTOR ) and 1 W11302346 (HARNESS MAIN)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/14/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Customer complaint is that the unit is leaking gas. Verified issue. Will need valve that is on order.; O-emld tckt
Near San Antonio, TX 78240
Richard G.
Job Details: 01/14/2021
WASHER MAYTAG MVW7232HW0 Customer complaint is that the unit is constantly off balance and the screen said to contact the manufacturer. Entered diagnostics and found error codes F0E7 load detected when running clean washer cycle. Customer states they did not have clothes in washer during clean washer cycle. Cleared error code and ran automatic test. All good. Recalibrated unit. Ran automatic test. Unit is testing good at this time. Unit is also level. Tested to complete. Unit is good to go.
Near Helotes, TX 78023
Richard G.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint is that the washer tub springs have come off the tub. Checked out suspension and found it to be very loose. Replaced suspension. Ran unit through calibration and automatic test . All is good. Washer was a little off balance, adjusted legs. Tested to complete. Unit is good to go."
Near San Antonio, TX 78258
Shawn W.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Replaced start device and capacitor it or and the compressor would start but then stop. I checked the resistance on the compressor and it is fine but there are cases in which ohms can lie. I talked with DH and he has agreed that we should put a new compressor on it.; ordrng 1 W10507884 (compressor)
Near Bulverde, TX 78163
Shawn W.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT720PADM2 "Our customer has had some recent plumbing work done which included a new water heater. As well, the water pressure was pulsating. The highest the temperature got up to was 94 F but averaged about 84 F. This unit fills, washes and drains. I tried to turn up the water heater but this one does not have a user knob. I advised our customer to have the plumber that installed it bring up the temperature at the dishwasher. This unit is fully functional at this time."
Near Canyon Lake, TX 78133
Jim G.
Job Details: 01/14/2021
ICEMAKER (STANDA KITCHENAID KUIX305ESS No ice sheet forming. Compressor/condenser fan is functioning. Low charge sealed system issue. ; schdld next appmnt for 1/19 TUE !
Near San Antonio, TX 78260
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MHW8630HC1 Customer stated the unit leaves clothes wet ant and of cycle. Diagnostics revealed no errors. Drain pump is functional. Ran automatic test cycle and unit passed all functions. No further issues at this time. Customer to monitor unit.
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 01/14/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked refrigerator found freezer light not turning on ordering light to resolve issue.; ordrng 1 W10843353 (module)
Near Bulverde, TX 78163
Jim G.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Reset control and ran diagnosis service test. Issue resolved.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint is that the unities leaking from the dispenser. Verified issue. Leaking is coming from the icemaker. Ordering icemaker and inlet valve.; ordrng 1 W10873791 (icemaker) and 1 WPW10179146 (valve-inlt)
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/14/2021
ICEMAKER (STANDA SCOTSMAN CU50PA-1B Checked ice maker found clean ice maker turned on ordering cleaners to resolve issue. Collected service call fee.; ordrng 1 W11179302 (aff ice ma)
Near Kerrville, TX 78028
Colton B.
Job Details: 01/14/2021
DISHWASHER KITCHENAID KDPE234GPS "Issue was a bad sump assembly. Replaced sump assembly, unit tested good. Verified no leaks."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFG515S0ES0 "Customer complaint is that the bake is not igniting again, verified issue. Checked out bake igniter. It wasn’t sparking. Scraped end of igniter and tried again, unit started right up. Will reorder igniter.; ordrng 1 Wp9758079 (igntr-oven)"
Near Helotes, TX 78023
Tommy B.
Job Details: 01/14/2021
REFRIGERATOR AMANA ART308FFDM07 No compressor function in arrival. Called tech line spoke to Kathy. SR7729377431 evidence suggests that unit is answering defrost mode. Made recommendations to customer to more accurately gather temperature if issue persists. No further issues at this time
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835W5 Unit needs new gearcase. Could not get the existing damaged gearcase free from the tub assembly. Ordering inner and outer tub to resolve issue. ; ordrng 1 W10586079 (basket asm) and 1 W11219115 (OUTER TUB)
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/14/2021
WASHER MAYTAG MHW5630HW Verified issue was an installer task.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/14/2021
WASHER WHIRLPOOL WFW5620HW2 Replaced drain pump. Tested unit. Functioning as designed now. I did not recognize any abnormal smell when testing.
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED5620HW0 Called customer customer stated they will contact whirlpool for warranty. Job complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835W5 Unit needs new gearcase. Could not get the existing damaged gearcase free from the tub assembly. Ordering inner and outer tub to resolve issue. ; ordrng 1 W10586079 (basket asm) and 1 W11219115 (OUTER TUB)
Near San Antonio, TX 78254
Richard G.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Customer complaint is that the unit has had standing water in it since they purchased the home. Found plug still in garbage disposal. Removed plug. Unit is operating as designed. Tested to complete. Unit is good to go.
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL ED5RHEXNL00 Replaced icemaker.
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/14/2021
COOKTOP GAS KITCHENAID KGCU483VSS00 Customer stated unit igniters would stay on and clicking. Couldn’t replicate the issue. No further issues at this point.
Near Kerrville, TX 78028
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Issue was a frozen evaporator. Defrosted refrigerator and replaced defrost sensor. Collected P&L.
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFC150M0JW0 Replaced control board on range due to error codes for internal failure. After replacement no issues range working as designed. Job complete.
Near Kendalia, TX 78027
Jim G.
Job Details: 01/14/2021
RANGE JENN-AIR JGRP436WP01 Bake ignitor is not lighting at all. ; ordrng 1 W11448312 (Bake ignitor)
Near Schertz, TX 78108
S. L.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Changed friction sleeves leveled unit tested all operations normal.
Near San Antonio, TX 78217
Shawn W.
Job Details: 01/14/2021
MICROWAVE OVEN WHIRLPOOL WMH32519HB2 "Replaced transformer, capacitor, diode and magnetron. This unit is a in cabinet model and needed all panels to be removed to repair. Tested unit. It is now fully functional. Our customer said yes to the survey."
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/14/2021
MICROWAVE OVEN IKEA IMH172FS1 "I replaced the interlock. Set clock, tested unit. It heated as designed. No errors in diagnostics. Unit is fully operational now."
Near Spring Branch, TX 78070
Jim G.
Job Details: 01/14/2021
REFRIGERATOR MAYTAG MFI2570FEZ07 Tightened door handle. Issues resolved.
Near San Antonio, TX 78254
Tommy B.
Job Details: 01/14/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Last visit found faulty user interface. This visit swapped out with new parts to resolve issue. Unit tested good with no further issues at this time.
Near Schertz, TX 78154
Shawn W.
Job Details: 01/14/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 The part I received is not the correct part needed. What is needed is called a Microwave Oven Cavity Sensor. I have sent it back to Parts Department for further parts research between Whirlpool and Marcone. Our parts department contacted our customer. ; saved tckt
Near San Antonio, TX 78257
Douglas H.
Job Details: 01/14/2021
OVEN ELECTRIC (D KITCHENAID KEBS207SSS04 "Customer stated upper oven not heating properly, about 25 degrees too cold. Ran unit and tested, unit temps spot on. Checked in diagnostics what unit sensor reading and reading accurately. No errors present. Checked calibration for unit, unit was calibrated to minus 20 degrees. Bumped up 10 degrees to assist with issue. Not finding any issues with unit. Collected Sc"
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/14/2021
DISHWASHER JENN-AIR JDB4000AWW I called our customer to inform them that the handle that was sent was black and not white. Informed them that our office would contact them once the correct colored part is secured. They were very understanding.; saved tckt
Near Cibolo, TX 78108
S. L.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFG320M0BS3 Found inner glass damaged. Needs inner glass outer door amd nameplate; ordrng 1 WPW10481433 (nameplate)
Near San Antonio, TX 78254
Justin
Job Details: 01/14/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 "Need to replaced the damper, will order piece and installed. ; ordrng 1 W10843943 (damper)"
Near San Antonio, TX 78254
Justin
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Right side door is not correct door. Will need to order and replace. Need badge as well. ; ordrng 1 W11223753 (nameplate) and 1 W11435343 (RIGHT SIDE DOOR )
Near Kendalia, TX 78027
Jim G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRB322DMBW Repalced all parts. Issues resolved.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
OVEN ELECTRIC [S WHIRLPOOL KODE300ESS04 "Customer states the oven has a burning smell when cooking at a high temperature. It is more prominent in the upper oven. She states she uses the bottom oven more. Entered diagnostics and found no error codes. Set upper oven to bake at 425. Customer states she has not used the self clean option on this unit. Verified smell coming from oven. Customer says it is the same smell that the bottom oven would produce, which was decreased over time. Found that the smell is normal and is likely the chemicals being burned off from the newness of the oven since she rarely uses the top oven. Tested to complete. Unit is good to go."
Near Universal City, TX 78148
S. L.
Job Details: 01/14/2021
MICROWAVE OVEN KITCHEN AID KMHS120ESS7 "Found clock keeps counting past 12 like military time unit does not have military time setting. Ordered new UI and control need otl.; rqstng P&A on 1 W11182110 (PCB) and 1 W11194422 (USER INTERFACE), states that autho needed"
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/14/2021
RANGE KITCHEN AID KDRP487MSS03 Replaced both sensors. Preheated each oven to 350 degrees F. Both the left and right ovens came to the correct temperature. Both were reading at 300 degrees F + or - 5%. Waited 5 minutes to monitor temperature reaching 350 degrees F. This unit is now fully functional. Our customer paid the remaining balance . They are paid in full.
Near San Antonio, TX 78258
S. L.
Job Details: 01/14/2021
MW-HOOD COMBO WHIRLPOOL WML55011HW5 Found failed interlock motor. Called techline to get part number breakdown not giving valid part number Austin SR 7729735630 he said use rev 4 model number ordered new interlock assy. Rescheduling Friday Jan 22.; ordrng 1 W11449274 (INTERLOCK )
Near San Antonio, TX 78253
Justin
Job Details: 01/14/2021
DRYER AMANA NED4655EW1 Customer does not want repairs she wants to return and replace.
Near Cibolo, TX 78108
S. L.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Removed icemaker replaced damper tested all operations normal.
Near San Antonio, TX 78254
Justin
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Please schedule when controls come in, since replacing controls from first time unit no longer it turning on evap fan or damper. Bad control, replaced bad start device. ; ordrng 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec)"
Near San Antonio, TX 78239
S. L.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED4850HW0 Found open thermal cutoff used truck stock part 279816 to replace part 3977393. Thermostat in kit not for this model. After replacing cutoff tested unit all operations normal. Advised customer to get dryer vent for small spaces to prevent kinking pulled unit out as much as possible snapped photo of vent. Recommended periscope vent.; used 1 279816 (CUTOFF-TML) from stock
Near San Antonio, TX 78254
Justin
Job Details: 01/14/2021
RANGE WHIRLPOOL WFC150M0JB0 Main harness damage at terminal block. Item is psp; ordrng 1 W11134841 (harns-wire)
Near San Antonio, TX 78244
S. L.
Job Details: 01/14/2021
VENTHOODS UNKNOWN WVU17UC0JB0 Found fan motor bracket rattling when fan is on. Checked fasteners found left side screw not fully tightened tightened screw tested all operations normal.
Near San Antonio, TX 78253
Justin
Job Details: 01/14/2021
RANGE MAYTAG MER8800FZ2 "Will need power cord and main harness. Will order control board as well. Control is PSP, please schedule when harness and power cord come in. ; ordrng 1 PT400 (cord-power) and 1 W11188459 (harns-wire) and 1 WPW10340323 (cntrl-elec)"
Near Pleasanton, TX 78064
S. L.
Job Details: 01/14/2021
WASHER MAYTAG MVWB835DW4 Removed console replaced console ran calibration and test cycle all operations normal.
Near San Antonio, TX 78251
Tommy B.
Job Details: 01/14/2021
DRYER MAYTAG MED6230HW0 Panel was good but the top had a scratch. Ordering replacement. ; ordrng 1 WPW10260246 (top)
Near San Antonio, TX 78253
Justin
Job Details: 01/14/2021
WASHER AMANA NTW4516FW3 Customer does not want service she wants to return and replace.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
WASHER MAYTAG MVW7230HW0 "Customer complaint is that the unit is leaking from underneath. Entered diagnostics and found error codes F0E9 unbalanced load, F0E5 off balanced load, F0E3 off balance. Ran unit through diagnostics. Immediately during drain found major leak coming from drain pump. Will need to order drain pump.; ordrng 1 W11291620 (HOSE) and 1 W11396717 (DRAIN PUMP )"
Near San Antonio, TX 78214
Jesus C.
Job Details: 01/14/2021
WASHER MAYTAG MHW8630HC0 Complaint is that unit will not spin. Customer trying to wash one item of clothing. Basket going off balance during spin and will not spin speeds. No stored error codes. Spin test works in diagnostics and in drain and spin. Called tech line. Sr 7729739643. Unit is working as designed. Job complete.
Near San Antonio, TX 78216
Shawn W.
Job Details: 01/14/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Our customer is having problems with the dish soap not dissolving. They are using regular dishwashing gel and a bio friendly cleaner. No rinse aid is being used. There is good hot water source coming into the unit. The unit is filling and drains but is not washing. This unit will need a new sump and motor. It has already been ordered by our parts department. W11087376. Spoke with our customer about detergent and rinse aid. Our customer will provide receipt on next visit. Goods issue date is 29 July 2020; O-emld tckt
Near Universal City, TX 78148
S. L.
Job Details: 01/14/2021
DRYER MAYTAG MED6230HC0 Used protector for floor replaced front moisture sensor harness tested all operations normal .
Near San Antonio, TX 78232
Shawn W.
Job Details: 01/14/2021
DRYER WHIRLPOOL WED7500VW2 "Our customer experienced smoke coming from the dryer. She thinks it came from the back. It set off her smoke alarm. I ran the unit on both timed dry as well as normal. I did not notice any smoke coming from the unit. I asked our customer about her venting system in the home. She showed me. Then venting was put in by Factory Builders. They used foil tubing which I explained to our customer was not recommended. I recommended ridged or semi-ridged. The venting runs through a wall into a closet, down to the floor and then a 90 degree turn to the side and out of the front wall of the house. I checked the exit vent and it is clogged with lint. There was smoking in the back closet. I turned off the machine and recommended the venting be. Leaned and repaired by a professional dryer vent company. This was a PL1 authorization from Whirlpool. I did not collect the service fee because our customer has a extended warranty through AIG and Whirlpool did not refer them. Sh
Near San Antonio, TX 78220
S. L.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFE505W0HB2 Found console dented in left side Called CXC sr 7729671066 spoke to Kristin she said unit will fall under cosmetic warranty since this home has not been closed yet. Ordered console returning Wednesday next week.; ordrng 1 W11175523 (CONSOLE )
Near San Antonio, TX 78242
Jesus C.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW4816FW Installed new water valve. Good hot water coming from the valve. No further issues. Job complete.
Near San Antonio, TX 78222
S. L.
Job Details: 01/14/2021
WASHER WHIRLPOOL WTW6120HW0 Found grinding noise on spin and agitate. Checked basket for anything rubbing no issues. Checked cam belt and gear case found oil from gearcase on belt and pulley needs belt pulley and gearcase.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (BELT) and 1 W11423758 (GEARCASE )
Near San Antonio, TX 78227
Jesus C.
Job Details: 01/14/2021
RANGE WHIRLPOOL WFC150M0JB0 Installed new control. No further issues. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Customer complaint is that the doors are not even. He was able to level the doors by lowering the left leg of the refrigerator, but the unit then sits leaning to the right. Verified customer’s issue by leveling the doors. Called techline and spoke with JK, suggesting to bend one of the hinges slightly or elongate the holes so that the right door can sit lower. Customer is hesitant about cutting into the hinges or bending the metal. Will order new hinges prior to modifying the old hinges.; ordrng 1 W10917991 (hinge-door) and 1 W10917992 (hinge-door)"
Near , TX 78015
Colton B.
Job Details: 01/14/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Issue was a noisy diffuser. Replaced diffuser, unit tested good."