Near San Antonio, TX 78238
Richard G.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFC150M0JB0 Customer complaint is that the burners are not turning on. Verified issues with burners. Ordering replacement kit.; ordrng 1 W11371990 (REPLACEMENT KIT )
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Last trip Samsung tech support stated to replace auger assembly, freezer EVAP cover and defrost sensor. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. Advised customer to give unit at least 24 hrs to get back down to temp since had doors open for so long."
Near Helotes, TX 78023
Tommy B.
Job Details: 10/15/2020
RANGE MAYTAG MER6600FZ2 Swapped out wiring harness that was burned out. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78220
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer is trying to find proof of purchase. Without proof customer will be responsible for service fee. Customer will call to reschedule service. ; saved tckt
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "I found that the unit is completely off. No lights, nothing. I checked the AC voltage at the power supply board as well as the main control board. We were reading 120 VAC at the P1 input connector. However we were only getting 0 VDC at O2 connector output. I talked with Ed and later Adrian at Tech Line. SR #7729048866. Rather then assuming it is the power control board we unplugged all the dc components while checking for the VDC to come back. Ad soon as I unplugged the led control board the refrigerator turned on. After unplugging and plugging back in the input and output connection on the led control board I was able to jump start the control board and one circuit of lights started working. After checking the VDC outlet voltage at the control board I checked all the lights on the one circuit because we had 0VDC. This unit will need a new lED control board and possibly one LED. A little latter the other circuit went out. To not risk having the VDC
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Checked microwave hood combo found door dented ordering door to resolve issue. ; ordrng 1 W11173813 (door/mw)
Near Schertz, TX 78154
S. L.
Job Details: 10/15/2020
DRYER MAYTAG MGD6230HW0 Found front right and rear right feet bent and striped ordered new set rescheduling Friday.; ordrng 2 W11444912 (LEVEL FEET)s
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found dent on freezer compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10918659 (dor-fip)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
RANGE KITCHENAID KSGG700ESS1 "Checked range found left rear igniter broken, ordering igniter to resolve issue.; ordrng 1 W10464799 (igntr-surf)"
Near San Antonio, TX 78250
Richard G.
Job Details: 10/15/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Customer complaint is that the lights in the refrigerator section are flickering. Need to replace led module.; ordrng 1 W11043011 (module)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Checked refrigerator found dent on refrigerator compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip)
Near San Antonio, TX 78253
Tommy B.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE320M0JS0 Previous visit found unit to be partially functional. This visit no function whatsoever. Unit is getting 97 V at the terminal block where it was receiving 120 last time. Issue is electrical and not a symptom of the unit having any issues. Customer to contact electrician. No further action needed at this time.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
RANGE KITCHENAID KSGG700ESS2 Checked range found burner not installed burner not present ordering burner to resolve issue.; ordrng 1 W11443577 (BURNER HEAD)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/15/2020
DRYER SAMSUNG DV42H5000EW "Issue is that unit will not spin or heat. Finding issue to be a broken pulley, belt looked to be in good shape. Ordering pulley and returning, scheduling for next Tuesday. P&L will be collected on return visit. ; ordrng 1 DC93-00634A (PULLEY)"
Near San Antonio, TX 78254
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Replaced control and motor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced panel control, vent assembly, grill and spray arm for unit. Unit good to go."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Checked microwave hood combo found dents on door ordering door to resolve issue.; ordrng 1 W11173813 (door/mw)
Near Cibolo, TX 78108
S. L.
Job Details: 10/15/2020
DRYER MAYTAG MEDB835DW4 "Checked dryer found unit making a noise when tub is turning, checked and found idler pulley frozen not turning, replaced pulley bracket vacuumed lint checked operation unit is operating normal now; used 1 W10837240 (BRACKET) from stock"
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JS42PPDUDE01 "Issue is right door not closing. Found cause to be a shelf hitting door bin not allowing the door the to close. Secured shelf into proper position. Advised customer that since it wasn’t a faulty part she is responsible for Sc. Customer didn’t want to pay because she is under warranty. Spoke with AE stated that Auth might cover the trip charge for customer instruct, but advised to have customer contact JA. Advised customer to have JA inform us either way."
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED5100HW Tested dryer. No heat. Found thermal cutoff was open. Reset cutoff. Good heat. Good airflow. No further issues. Tested to complete
Near San Antonio, TX 78253
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Replaced separator. Tested to complete. Unit is good to go.
Near Cibolo, TX 78108
S. L.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found shelf cracked on side replaced with new one marking old one as defective . All operations normal.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 I verified a significant chip in the oven cavity. Bruce SR# 7729047726. Submitted form to WP as per techline instructions so it can be evaluated.
Near Cibolo, TX 78108
S. L.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Found filter head leaking customer had extra filter leak,still present ordered new reservoir/filter head. Per SG rescheduling next Thursday if part doesn’t come in call customer aware that that is possibility they will be rescheduled.; ordrng 1 W11346622 (FILTER)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/15/2020
OVEN ELECTRIC (D WHIRLPOOL KODE500ESS05 When testing unit I found that the UI was missing 2 screws. I replaced these out of my truck stock. 3400832. I found that there was a loose wire to the UI. I fixed this issue. Tested unit. Preheated both ovens to 350 F with no problem. Both broil elements are working. Ran diagnostics and found no error codes. Unit is fully operational now.; used 2 3400832 (SCREW) from stock
Near San Antonio, TX 78249
Colton B.
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW7000DW0 "Issue was a no drain washer. Replaced drain pump, unit tested good."
Near Kerrville, TX 78028
Colton B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS586FLDM00 Customer cancelled appointment. Will call back if ice maker stops working again.
Near San Antonio, TX 78259
Jim G.
Job Details: 10/15/2020
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS Verified missing a leg of voltage at the recepicle. Used wire tie to secure harness to ensure appliance is not at fault. ; used 1 WP8567668 (WIRE TIE) from stock
Near Boerne, TX 78015
Colton B.
Job Details: 10/15/2020
DRYER SAMSUNG DV431AEWXAA01 Issue is a no heat dryer. Finding issue to be a bad high limit thermostat. Customer replaced part himself and will take it back and complete the repair. Collected PSC.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR SAMSUNG RFG298AARS "Unit not cooling. Found restriction at dryer. Replaced dye drier to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, held charge. Part under 1 yr warranty and labor and Sc under 90 day warranty. ADVISED OF 24-48 HR COOL DOWN PERIOD ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
WASHER WHIRLPOOL WFW5620HW0 Bellow is leaking. ; ordrng 1 W11314648 (bellow)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
DISHWASHER KITCHENAID KDTM354ESS3 Customer stated door not closing right and leaking. Door is opening and closing properly. For the leak issue. Dismantled the door to find inner insulation that goes across the inner door support arm was tucked inside the tub and was wicking water out. Also found the overflow switch assembly needed to be tightened. Adjusted insulation and tightened overflow assembly to resolve leak issues. Unit testing good now. No further issues at this point. This isn’t a call back but a new issue
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Door is visibly dented/scratched. Please contacted schedule appt when door is available for install. ; ordrng 1 WRF757SDHZ01 (LEFT DOOR REFRIGERATOR )
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Customer wanted another diagnosis so water tube was not sent to technician. Called tech line and spoke to Austin. SR7729048491; ordrng 1 W11294907 (icemaker) and 1 WPW10549589 (door-ice) and 1 WPW10577864 (door-ice)
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/15/2020
RANGE KITCHENAID KFDC558JSS00 "Talked to Brian at Whirlpool Tech Line SR #77290377605 to get some ideas about how to approach this. One of the concerns is to make sure the fans come on at around 170 degrees F. I had our customer turn on the oven’s the way she normally does to see if we could replicate the issue, the yellow or amber light as described in the owners manual will have indicator light pulse amber if the oven is undergoing a 100+ degree decrease in temperature (i.e changing from Bake 450°F to Bake 350°F) or if the oven is too hot to properly proof and needs to cool down. We were able to replicate the problem, when the two ovens reached temperature they each started blinking 3 times alternating on each dial and makes a 2 times tone every 27 seconds. I talked with Steve at Whirlpool Tech Line and he told me that this should not be happening so we will need to replace the control board. Part ordered. ; ordrng 1 W11317945 (MANAGER APPLIANCE EXPANSION) and 1 W11398684 (MANAGER
Near Salem, VA 24153
Uriah B.
Job Details: 10/14/2020
DRYER MAYTAG MEDB835DW4 Replaced element. All checks ok.
Near Elliston, VA 24087
Uriah B.
Job Details: 10/14/2020
RANGE WHIRLPOOL WFE525S0JZ0 Reset unit. Unit tested. Everything currently working correctly. Cx to observe. ; used 1 Wp8567668 from stock
Near Vinton, VA 24179
Uriah B.
Job Details: 10/14/2020
FREEZER WHIRLPOOL WRS588FIHZ00 Replaced diffuser. Ran check. All checks ok.
Near Roanoke, VA 24017
Uriah B.
Job Details: 10/14/2020
KITCHEN WHIRLPOOL ACR3130BAW0 Replaced front left switch. All checks ok.
Near Roanoke, VA 24018
Uriah B.
Job Details: 10/14/2020
FREEZER WHIRLPOOL WRF767SDHZ00 Replaced freezer evap fan motor and wiring. All checks ok. ; used 1 W11224591 (Evap fan motor) from stock
Near Vinton, VA 24179
Uriah B.
Job Details: 10/14/2020
MICROWAVE WHIRLPOOL WMH31017HS0 Microwave is running. Showing wattage when running at 580. Amperage 7.2 or so. W11256462. Diode. W10754299. Magnetron. Cx to look for new. Will call office if she wants to move forward with work.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/14/2020
OVEN WHIRLPOOL WOD51EC0HS01 Cx to call to see about warranty.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Per techline. Control kit: w10864261. . Both controlsLabor: 98.75SR 7729018294; ordrng 1 W10864261 (Control kit)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 10/14/2020
WASHER MAYTAG MVWC465HW2 Replaced belt and pulley. Checks ok.
Near Goldbond, VA 24150
Uriah B.
Job Details: 10/14/2020
WASHER WHIR MVW6230HW0 Replaced UI console. All checks ok
Near Salem, VA 24153
Uriah B.
Job Details: 10/14/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Needs motor. ; ordrng 1 W11084656 (Motor) and 1 WPW10538166 (Grommet) and 1 W10445975 (Hose w clamps)
Near Max Meadows, VA 24360
Uriah B.
Job Details: 10/14/2020
WASHER WHIRLPOOL WTW4816FW2 replaced the inlet valve. all checks ok.
Near Max Meadows, VA 24360
Uriah B.
Job Details: 10/14/2020
LAUNDRY WHIRLPOOL MVWB835DW1 Switch not lock-in properly. Replaced switch. Tested. All checks ok. W10810403. ; used 1 W10810403 from stock
Near Vinton, VA 24179
Uriah B.
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Icemaker is overfilling intermittently. ; ordrng 1 W11294907 (IM) and 1 W10865869 (Ui) and 1 W10854027 (Control) and 1 WPW10347093 (Bin)
Near Salem, VA 24153
Uriah B.
Job Details: 10/14/2020
FREEZER WHIRLPOOL WRF560SMYB04 Baffle motor operating more than necessary. Cx thawed unit out. ; ordrng 1 WPW10383615 (Thermistor) and 1 W11035836 (Control) and 1 WPW10257451 (Baffle)
Near Christiansburg, VA 24073
Uriah B.
Job Details: 10/14/2020
WASHER WHIRLPOOL n/a Pump getting power but not pumping. Needs pump. Access pump from front. ; ordrng 1 W11458345 (Pump assembly)
Near Riner, VA 24149
Uriah B.
Job Details: 10/14/2020
WASHER MAYTAG MVWB765FW2 F0e3F2e1Time is jumping all over the place in operation. Pressure hose checked good. Needs control and UI. Also loud operation in agitate. Will replace gearcase at same time. ; ordrng 1 W11135391 (Fascia) and 1 W11195970 (Control) and 1 W10811956 (Gearcase)
Near Pulaski, VA 24301
Uriah B.
Job Details: 10/14/2020
RANGE MAYTAG MER6600FZ2 Needs control. ; ordrng 1 W11092468 (Control)
Near Wytheville, VA 24382
Uriah B.
Job Details: 10/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Unit is shutting down randomly. Cx is able to bring back most times after unplugging and plugging back in. ; ordrng 1 W11203924 (Control)
Near San Antonio, TX 78232
Shawn W.
Job Details: 10/12/2020
WASHER WHIRLPOOL WFW5620HW0 "Our customer is having issues with clothes staying wet after cycle completes. Noticed that the unit is on a pedestal and has a hight distance of about 11 inches above the standpipe without a siphon break kit. This could be causing a drain problem. Ran diagnostics and received error code F0E5 of balance load. When running service and load test, all loads functioned as designed. When draining I found that there is a shop rag surrounding the stand pipe preventing complete air break. During drain water came up to the top of the stand pipe and almost overflowed. Unit is spinning at an optimal level with no shaking. Ran quick service cycle. I explained to our customer about the need to have the drain cleared. I provided them with guidance on keeping odor away. Unit is functioning as designed."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG505M0BS3 Found control panel non functioning. Replaced control board. Tested to complete. Unit is good to go.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/12/2020
FREEZER FRGIDAIRE FFU21F5HWM Last trip found faulty gasket. Replaced gasket to resolve the issue. Door is sealing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78251
Richard G.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW8040DW Customer complaint is that the unit is not filling. Entered diagnostics and found no error codes. Entered automatic test and found water slowly entering tub. Replaced valve. Tested to complete. Unit is good to go.
Near San Antonio, TX 78232
Jim G.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW7500GC2 Based off recommendation of techline I’ve replaced slider (which was reused off the old gearcase which apparently did not come preinstalled on the new part). Also the rotor was replaced as a precaution.
Near Cibolo, TX 78108
S. L.
Job Details: 10/12/2020
RANGE WHIRLPOOL WFE540H0ES0 Removed unit replaced element tested preheated all operations normal.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Unit leaking from ice maker. Calling techline per notes. Spoke to Cathy. Explained the situation. Stated likely cause unit isn’t tilted back enough. Stated if issue still persists after tilting unit back then likely culprit is UI and valve. Sr 772901032 leveled unit per techline by raising unit up in the front.
Near San Antonio, TX 78240
Tommy B.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "As soon as technician arrived, customer stated that she did not wish to have service provided by ACT and that she would call Whirlpool. Called CXC and spoke to Christie SR7728881545"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 10/12/2020
MICROWAVE OVEN WHIRLPOOL WMH31017HB Tested unit. Noise during vent fan run. Pulled microwave down. Found vent fan blades rubbing against cabinet. Reshaped cabinet. Blades not rubbing. Reinstalled microwave. No noise issue. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 10/12/2020
DISHWASHER AMANA ADB1400AGB1 "Running diagnostics, unit has rinse aid in unit, moved it to the highest setting. Heating element is working."
Near San Antonio, TX 78232
Jim G.
Job Details: 10/12/2020
REFRIGERATOR SAMSUNG RF23M8070SR Installed kit. issue resolved.
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW5000DW3 "Customer stated the issue with the unit is running by itself. The unit was not plugged in on arrival. After plugging in the unit, it ran the drain pump for approximately five minutes before disengaging. No errors in diagnostics and unit is testing good with no further issues at this time"
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/12/2020
DRYER AMANA NED4655EW1 Customer stated that the issue is the unit is not drying the clothes. Customer is using the timed cycle. There is motion and airflow as well as heat to the unit. Recommended to customer to select the sensor cycle to see if it improves drain results. Unit is tested good with no issues at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/12/2020
WASHER MAYTAG MVWX655DW "Issue was lid lock error codes. Replaced control, unit tested good."
Near San Antonio, TX 78222
S. L.
Job Details: 10/12/2020
OVEN ELECTRIC (D AMANA AGR5330BAB3 Tested cooktop burners ran heat cycle test in oven with thermocouple for 3 cycles averaged out temperature in oven cavity found oven temperature within 1% accuracy at 350 degrees average temperature 348.833 This is acceptable temperature all operations normal.
Near San Antonio, TX 78252
Justin
Job Details: 10/12/2020
RANGE WHIRLPOOL WFE525S0HB1 "Door gasket was coming out of the frame, removed extra pieces. Unit is good to go."
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/12/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Our customer is experiencing decreases in the oven temperature. I explained how ovens work and that they will go well above and below the set temperature during the heating cycle. I ran diagnostics and received error codes F8E0 Upper cool fan speed and F6E4 UI to control state status. Unit will need a new control board and possibly a new console and a new blower. Parts ordered.; ordrng 1 W11248652 (blower) and 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/12/2020
ICEMAKER (STANDA KITCHEN AID KUIX505ESS1 "Issue was a faulty condenser fan. Replaced fan, unit tested good."
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Found that the customer was actually having a problem with the ice maker because it is not making ice. Talked to Rich at Tech Line he recommended a reassessment. The previous Tech was calling for an auger motor in addition to the water valve. The auger motor is working When trying to remove the water valve from the tube filter inlet I could not get it to budge. There was what I found to be some intense water pressure and it started to spray out while I was trying to remove it. I asked the customer where the water turn off to the house was and he directed me toward his culligan water softener in the garage. I turned off that valve and we checked at the kitchen faucet that the water was indeed turned off. However, the water pressure at the valve was so intense that it kept spraying and spraying. I was constantly soaking up the water from what was a continuous spray that is indicative of to much water pressure. To try and stop the water pressure from s
Near San Antonio, TX 78261
Douglas H.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Unit not cooling properly. Checked pressures, indicating a restriction. Double checked unit for for leaks. Found unit leaking in condenser. Ordering condenser to resolve issue. Condenser is showing as Out of Stock; ordrng 1 W11164117 (CONDENSER )"
Near San Antonio, TX 78232
Tommy B.
Job Details: 10/12/2020
RANGE KITCHENAID KSEG700ESS0 Unit is having functional issues due to reassembly not being complete. Will need a couple of screws in order to hold knobs in proper position.; ordrng 2 W11244557 (screw)s
Near San Antonio, TX 78252
Justin
Job Details: 10/12/2020
DRYER WHIRLPOOL WED4850HW0 "Replaced all broken pieces, unit runs as designed after repair."
Near San Antonio, TX 78253
Richard G.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW5000DW3 "Replaced drain pump, but found lower harness connection broken, will need to replace lower harness.; ordrng 1 W11255099 (LOWER HARNESS)"
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Installed new control and UI. Good harvest. Good water fill. No further issues. Tested to complete.
Near Boerne, TX 78006
Colton B.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Issue was unlevel refrigerator. Used level to balance refrigerator, unit still rocked. Finding issue to be that the floor is uneven. Customer verified with level. Customer will call builder."
Near , TX 78015
Tommy B.
Job Details: 10/12/2020
VENT HOOD WHIRLPOOL VWU37UC0FS1 Only needed to swap one light for the repair. The unit is testing good at this time.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2020
DRYER MAYTAG MEDB765FC0 "Customer stated unit not drying and long dry times. Unit is heating. Issue was no air flow out of the home vent, exterior vent cap sealed up and closed off. Advised customer of issue. Unit is fuming as designed now. Used a wire tie to properly secure vent hose to unit. No further issues at this point. Entitlement page shows purchase date of 6/10/2020; used 1 WP8567668 (WIRE TIE) from stock"
Near San Antonio, TX 78253
Justin
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Replaced housing and tested to complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/12/2020
REFRIGERATOR MAYTAG MFI2570FEZ06 Replaced motor and impeller and washer. Issue resolved.
Near San Antonio, TX 78233
S. L.
Job Details: 10/12/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 Found gap between liner and cabinet needs sealant to seal gaps. No warping in gasket but will replace gasket when liner is sealed rescheduling Tuesday.; ordrng 1 WP482338 (adhesive)
Near San Antonio, TX 78255
Tommy B.
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW4816FW2 Customer described issue as the unit will not function. Diagnostics revealed long Phil error code. Swapped out with a valve to resolve issue and unit is testing good at this time with no further issues. Yes to survey.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/12/2020
DISHWASHER KITCHENAID KUDS30IXBL1 Replaced control. Issue resolved.
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/12/2020
WASHER MAYTAG MVWB835DW5 Ran diagnostics and received error code F2 E1 UI stuck button. Found pennies stuck between the agitator and the inner tub. Pennies removed. Made some leveling adjustments and Recalibrated unit.
Near Castroville, TX 78009
Justin
Job Details: 10/12/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Need to order console and control board for unit. Did a reset to have picture at least visible. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11428583 (CONSOLE )
Near San Antonio, TX 78232
Jim G.
Job Details: 10/12/2020
RANGE JENNAIR JES9900BAS I verified that the control board was non responsive although lit. A power cycle seems to have resolved all these issues. There is a missing burner (non functional) will replace burner and switch. Also two knobs are in need of replacement. ; ordrng 1 W10823711 (elmnt-surf (LEFT FRONT). ) and 2 WP74011580 (knob flex)s and 1 WPW10185286 (switch-inf)
Near San Antonio, TX 78245
Tommy B.
Job Details: 10/12/2020
WASHER MAYTAG MVWB865GW0 Previous visit found rear suspension to be faulty. Replaced with new suspension to resolve noise issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78213
Richard G.
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Thawed out unit. Found damper stuck in open position. Replaced damper and evap motor harness. Tested to complete. Unit is good to go, called techline and spoke with TJ ran test on RC and evap thermistors and service test 4 for compressor, condenser fan motor,and evap fan motor. Also checked evap drip tray for bowing. All good. Says there is nothing else to check at this time, also stated that if the issue returns, it is non repairable. sr#7729011244"
Near Converse, TX 78109
S. L.
Job Details: 10/12/2020
DRYER MAYTAG MEDB835DW3 Found washcloth in blower housing removed washcloth tested all operations normal advised customer that pulley is needed to be replaced service fee good 90 days.; rqstng P&A on 1 4392067 (dryer repair kit)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Issue is that unit keeps dropping power. Replaced control and evaporator fan. Unit testing good, did not drop power after new parts were installed. Customer will call if issue returns."
Near San Antonio, TX 78223
S. L.
Job Details: 10/12/2020
RANGE WHIRLPOOL WFE550S0HV1 Found L1 at power cord burnt up burnt up terminal block and harness needs new harness block and 2 nuts. Customer responsible for power cord and will install on return trip.; ordrng 1 W11458883 (HARNESS) and 2 WP3400029 (nut)s and 1 WPW10245259 (block-term)
Near San Antonio, TX 78264
S. L.
Job Details: 10/12/2020
WASHER MAYTAG MVWB855DC3 Found F5 E1 error code F1E2 and and F2 E3 error codes ran test found buttons not working lock intermittently works and led on ACU blinks off and on need OTL on ACU lock and UI.; rqstng P&A on 1 W10861642 (latch) and 1 W11171748 (CONTROL) and 1 W11226503 (CONSOLE)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB02 Last trip found compressor was issue for noise. Replaced compressor to resolve the issue. Unit testing good now with normal noise. Customer approved of noise level.
Near San Antonio, TX 78218
Jesus C.
Job Details: 10/12/2020
FREEZER WHIRLPOOL WZC3122DW01 Installed new compressor. Charged unit. Starting to cool. No further issues. Tested to complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Tested unit. Unit is Now cooling in both sections. Have partial ice buildup on fresh food evap. Will need to replace controls and inverter box. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11087200 (invrtr-box) and 1 W11387386
Near San Antonio, TX 78253
Justin
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "1 year additional builder warranty, W10904715, W10620296 if customer calls in after he runs it with the requested adjustments. Heating element is working as designed."
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/12/2020
RANGE AMANA AER6603SFS2 Customer stated that the issue is the unit has inconsistent temperature as well as turns off on its own. Found it should be a faulty control. Ordering a control to resolve issue.; ordrng 1 W10908164 (cntrl-elec)