Service History 111 - ApplianceCare

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near San Antonio, TX 78224

Jesus C.

Job Details: 03/11/2021

Tested dryer. Good heat. Good airflow. No issues during testing. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDB03

Near Corpus Christi, TX 78411

Michael

Job Details: 03/11/2021

"Called and spoke with the customer before going to the location, she said she was out of town and couldn’t find anyone to meet me, rescheduled the customer; schdld next appmnt for 3/23 TUE !"

We serviced a

AMANA WASHER

Model NTW4516FW1

Near San Antonio, TX 78207

Jesus C.

Job Details: 03/11/2021

Unit under manufacturer warranty. Tested unit. Found drain pump stuck. Fixed pump. No further issues. Tested to complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Portland, TX 78374

Michael

Job Details: 03/11/2021

"The water won’t drain per customer. F7E0, F9E1, F2E1, error codes, cleared error codes, the tub was completely full of water, tried to drain it maker, won’t drain, sounds like the pump is stuck, removed water with a shop vac. Removed the pump and found there was a nail stuck side the impeller not allow it to drain, removed the nail and put the pump back in place, tested the drain pump, it drained the rest of the water in the tub, calibrated and performed a diagnostics test, the appliance is draining and working normal"

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS3

Near Spring Branch, TX 78070

Jim G.

Job Details: 03/11/2021

Replaced control. Issue resolved.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Ingleside, TX 78362

Michael

Job Details: 03/11/2021

"Installed the new control, all the top element are working normal, preheated the oven to 350 degrees, the oven is heating and working normal, no error codes"

We serviced a

KITCHENAID OVEN ELECTRIC (S

Model KOSE500ESS05

Near San Antonio, TX 78253

Justin

Job Details: 03/11/2021

"Was able to get door open, will need door latch and thermal fuse. Will order TOD thermostat fuse as well. ; ordrng 1 W11204568 (Thermal fuse) and 1 W10883049 (Latch motor) and 1 WP4449751 (TOD thermostat)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Aransas Pass, TX 78336

Michael

Job Details: 03/11/2021

"Not filling with water per customer. F4E3 error code, cleared code in diagnostics, the appliance is filling with water, completed with no issues or error codes, the appliance is working normal"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Spring Branch, TX 78070

Jim G.

Job Details: 03/11/2021

Replaced water supply line to ice maker. Issue resolved.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 03/11/2021

"Checked washer found gearcase busted leaking oil and not spinning or agitating . ordering gearcase, cam and belt to resolve issue.; ordrng 1 W10006481 (gearcase) and 1 W10006384 (belt) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW0

Near Converse, TX 78109

S. L.

Job Details: 03/11/2021

Called customer she had emergency and is not able to be home for repair set appointment for her next day off March 31st Wednesday anytime.; schdld next appmnt for 3/31 WED !

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near San Antonio, TX 78245

Justin

Job Details: 03/11/2021

"Issue was called in before warranty, we will need to order control and lid lock. Spoke with customer and is aware of us waiting for parts. ; ordrng 1 W11307244 (Lid lock) and 1 W11498797 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Spring Branch, TX 78070

Jim G.

Job Details: 03/11/2021

Replaced water tube. Issue resolved.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near San Antonio, TX 78250

Justin

Job Details: 03/11/2021

"Found unit not cycling correctly, will need cycling thermostat and heating element. ; ordrng 1 279838 (Heater) and 1 WP3977767 (Thermostat) and 1 WP8318268 (Thermistor fix)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ

Near San Antonio, TX 78255

Justin

Job Details: 03/11/2021

"Spoke with customer about repair, would need to wait for parts. Scheduled for Monday. ; schdld next appmnt for 3/15 MON !"

We serviced a

SAMSUNG WASHER

Model WA50M7450AW

Near Kerrville, TX 78028

Colton B.

Job Details: 03/11/2021

"Issue was washer not finishing cycle. Finding issue to be a clogged cold valve. Removed debris, unit tested good. Collected SC fee."

We serviced a

KITCHENAID MICROWAVE OVEN

Model KOCE507ESS09

Near San Antonio, TX 78230

Sebastian

Job Details: 03/11/2021

Replace the control found that I am now getting power of my fuses again and to my transformer unit kicked on for a brief moment was able to test relays and see that heater was turning on move the unit back over to the hole where it is to be installed and put on the appropriate plug as we were testing the unit in a different spot on another plug both 240 they just have a different prong on the three wire set up. Try to kick unit back on And this time I did not get any display in the front the display took a longer than it should have the kick on on the other plug as well must order front consul and the other control to resolve issue; ordrng 1 W11093258 (Panel) and 1 W11325786 (Acu)

We serviced a

MAYTAG WASHER

Model MVWC416FW0

Near San Antonio, TX 78251

Sebastian

Job Details: 03/11/2021

Replaced all parts and calibrated unit tested unit afterwards good to go. Did however accidentally break the wash plate due to it being seized onto the old transmission whole transmission fell into pieces at that time. Wash point is mounted bike rack ordering wash plate; ordrng 1 W10846191 (Washplate)

We serviced a

WHIRLPOOL RANGE

Model MER5770AAQ

Near Bulverde, TX 78163

Shawn W.

Job Details: 03/11/2021

"71003078 indicator light discontinued. I was able to fix the front right burner but the back left burner will need to be replaced and two infinite switches. The indicator light should be switched out as well because there is an intermittent short but that part is discontinued. The oven latch switch is also on its last leg. Our customer paid our service fee and Tier 1 labor. they have decided to but a new unit.; ordrng 1 W10823707 (Heating element) and 1 WP7403P238 (Switch infinite) and 1 WP7403P238 (Infinite switch)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near San Antonio, TX 78258

Tommy B.

Job Details: 03/11/2021

The unit has additional damage further down on the wiring harness that was not noticed on the first visit. Ordering main wiring harness to resolve issue.; ordrng 1 W10640707 (Wiring harness)

We serviced a

KITCHEN AID RANGE

Model KFGS366VSS03

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 03/11/2021

Called while en route customer stated that all 5 burners on range are working as designed. Customer stated that they no longer need service. Job complete.

We serviced a

WHIRLPOOL VENT HOOD

Model WVU37UC6FS0

Near Boerne, TX 78015

Douglas H.

Job Details: 03/11/2021

Last trip had broken parts. Needed to replace fan blade. Replaced blower wheel to resolve the issue. Unit testing good with normal noise. No further issues at this point.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Ingram, TX 78025

Colton B.

Job Details: 03/11/2021

"Issue was that the top rack kept catching on the inner gasket. Uninstalled and reinstalled gasket, unit tested good. Rack is no longer catching."

We serviced a

SAMSUNG DRYER

Model DV45H7000EW

Near Canyon Lake, TX 78133

Jim G.

Job Details: 03/11/2021

I found that there was water in the vent from roof likely causing a short. I also verified that the unit was wired incorrectly at the terminal block and not grounded properly.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near San Antonio, TX 78248

Chris S.

Job Details: 03/11/2021

Customer stated that washer wasnt acting right and leaking. Tested washer for leaking ran multiple cycles and got no leaking. And found that customer has to put the right cycle to get the time she wants. Showed customer how to use different options for washer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near San Antonio, TX 78260

Chris S.

Job Details: 03/11/2021

Replaced icemaker tested unit everything working as designed. Also used the new icemaker that whirlpool sent to the customer.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78213

Ezequiel V.

Job Details: 03/11/2021

Replaced agitator and gearcase due to squeal when in spin cycle also found oil leaking from gearcase. After replacement tested washer unit checked good no issues or error codes found during testing or operation. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near San Antonio, TX 78255

Justin

Job Details: 03/11/2021

"#2054 gate code. Replaced left side door, noted a small scratch on inside of door. Customer said it was ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW04

Near San Antonio, TX 78237

Jesus C.

Job Details: 03/11/2021

Tested unit. Found diffuser stuck open. Replaced baffle. Now opens and closes. No further issues. Tested to complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW

Near Bulverde, TX 78163

Shawn W.

Job Details: 03/11/2021

"I called the customer ahead. They told me they would not open until 9, but that their Sister might be there or I could wait. I arrived and called to find address and it was actually 118. I inquired on path to payment and they felt they had a warranty to cover everything but labor. I explained that it was showing out of warranty. They claimed they had an extended warranty. They showed me paperwork only relayed to manufacturer warranty. We went back and forth about 7 times and they were still wanting labor covered. I explained if they had some other warranty that they would have to contact that warranty."

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258DEH00

Near San Antonio, TX 78229

Ezequiel V.

Job Details: 03/11/2021

Checked refrigerator found no leaks. Found ice maker stuck mid harvest. Ordering ice maker to resolve issue. Collected service call fee.; ordrng 1 W10884390 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78228

Ezequiel V.

Job Details: 03/11/2021

Replaced valve good water pressure into washer is working with weak drain pump ordering drain pump to resolve issue. ; ordrng 1 W10919003 (pump-water)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Castroville, TX 78009

Jesus C.

Job Details: 03/11/2021

Tested unit. All lights still flickering. Found module for crisper drawer bad. Replaced with one customer had. All lights turn on. No further issues. Tested to complete.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706EBS01

Near San Antonio, TX 78247

Tommy B.

Job Details: 03/11/2021

"After unplugging the drawer, the lights came back on. Conferred with DH and JR regarding the situation. It is recommended to swap out the wiring harness since the user interface did not resolve the issue. Also ordering fill tube heater to resolve icemaker problem.; ordrng 1 W10815668 (Door) and 1 W10673048 (Heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS

Near Kerrville, TX 78028

Colton B.

Job Details: 03/11/2021

Issue is no operation on dishwasher. Found multiple broken wires. Ordering new wire harness to resolve issue. Will call customer when parts come in. ; ordrng 1 W10889943 (Wire harness)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near San Antonio, TX 78227

Jesus C.

Job Details: 03/11/2021

Tested unit. Not powering on. Good power supply. Found connectors to control loose causing poor connection. Repaired connector. No issues during testing. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ1

Near Boerne, TX 78015

Douglas H.

Job Details: 03/11/2021

Called Cxc to see if their system shows unit being under ELW as sb web doesnt show it. Spoke with Stacy. She looked unit up and in their system it shows it does show ELW. Unit under ELW warranty per CXC. Customer stated unit not heating properly and struggles getting to higher temps. Tested unit to 350 and found unit heating properly to 350. Reset to test unit to 400. Unit temps are spot on. Customer is using an analog thermometer and found that isnt accurate at all. During diagnosis found that the igniter harness was close to being in the flames. Use a wire tie to secure that harness away from flames and in proper location. ; used 1 WP8567668 (Wire tie) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Kerrville, TX 78028

Colton B.

Job Details: 03/11/2021

Issue was water dripping from dispenser. Removed air bubbles. Issue is better but here is still a little drip. Ordering a new valve to resolve issue. Will call customer when parts come in.; ordrng 1 WPW10420083 (Valve)

We serviced a

KITCHENAID OVEN ELECTRIC (D

Model KODE300ESS02

Near Kerrville, TX 78028

Colton B.

Job Details: 03/11/2021

"Issue was a broken connector on UI. Replaced the broken UI, unit tested good. Only quoted SC before installing initial UI. Console is covered under 5 year warranty. Did not collect Labor because labor was not initially quoted."

We serviced a

MAYTAG WASHER

Model MHW6000AW0

Near Center Point, TX 78010

Colton B.

Job Details: 03/11/2021

"Issue was an F1E1 error code. Replaced control, unit tested good. Collected SC+P+L"

We serviced a

MAYTAG OVEN ELECTRIC (D

Model CWE5800ACS14

Near San Antonio, TX 78230

Tommy B.

Job Details: 03/11/2021

After removing the unit from the wall is powered on. Customer decided to postpone repair unless issue persists. No further issues at this time.

We serviced a

KITCHEN AID DISHWASHER

Model KDPE334GPS0

Near Comfort, TX 78013

Colton B.

Job Details: 03/11/2021

"Same issue as before. No error codes found. Unplugged 12v DC fan. Ive never seen this style of fan cause problems, however it is possible. Cus is going to try it and call us back if she continues to have problems."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near San Antonio, TX 78260

Chris S.

Job Details: 03/11/2021

Customer stated that dishwasher water smell really bad and water fills back up in dishwasher. Found issue to be that drain hose needs a loop so that water doesnt go back into dishwasher. Tested unit everything working properly.

We serviced a

SCOTSMAN ICEMAKER (STANDA

Model SCN60PA-1SU

Near Bulverde, TX 78163

Jim G.

Job Details: 03/11/2021

We could not duplicate the issue however I will schedule a callback to revisit the issue and verify it is still functioning. ; schdld next appmnt for 3/18 THU !

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW

Near San Antonio, TX 78238

Sebastian

Job Details: 03/11/2021

Replaced all parts tested unit good to go

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near San Antonio, TX 78255

Colton B.

Job Details: 03/10/2021

"Issue is ice maker not getting voltage. Replaced control, IM now getting voltage. Unit appears to be good to go."

We serviced a

AMANA RANGE

Model AER6303MFS2

Near San Antonio, TX 78207

Ezequiel V.

Job Details: 03/10/2021

Checked range found front left element on high heat at all times. Checked infinite switch and was faulty. Replaced switch checked range and unit is working as designed. Checked for error codes none found during testing or operation. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW0

Near San Antonio, TX 78229

Sebastian

Job Details: 03/10/2021

Was able to replace just the pulley unit good to go returned motor

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78249

Sebastian

Job Details: 03/10/2021

Found that unit is making a squealing noise when under a load doesnt seem to do it with no clothing ordering gear case along with a belt and cam to resolve issue. Parts team to reach out with all parts are available; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11454734 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near San Antonio, TX 78259

Shawn W.

Job Details: 03/10/2021

Found that our customer has a damaged water filter housing. It will need to be replaced. Part ordered.; ordrng 1 WPW10394053 (Housing)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near San Antonio, TX 78252

Jesus C.

Job Details: 03/10/2021

Installed new control. No issues during testing. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near San Antonio, TX 78228

Sebastian

Job Details: 03/10/2021

Did not receive suspension part scheduling for Friday confirmed with parts team; schdld next appmnt for 3/12 FRI AM

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW06

Near Benton, AR 72015

Micheal

Job Details: 03/10/2021

Compressor pulling between 1.9 and 2.5 amps. Ordered W11209866 compressor.; ordrng 1 W11209866 (Compressor)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near San Antonio, TX 78228

Ezequiel V.

Job Details: 03/10/2021

"Checked washer found cam really loose attempted to tighten down still wobbly, replaced cam with TS after replacement tested washer no issues, no error codes found during testing or operation. Job complete.; used 1 W10721967 (CAM) from stock"

We serviced a

AMANA RANGE

Model AGR5330BAB3

Near Converse, TX 78109

S. L.

Job Details: 03/10/2021

Called CXC spoke to Veronica sr 7730178314 was given goods date 2/5/21 unit is in new construction under warranty. Checked heat sensor at 71 degrees. 1082 ohms preheated to 350 with thermocouple at heat sensor ran 3 heat cycles added and divided to find average temperature which is 351.2 unit is within normal operating temperature range unit operating as designed.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Hot Springs, AR 71913

Blake D.

Job Details: 03/10/2021

"Inspected unit for error code and noise, ran diagnostic found error code f9e1 drain pump, found that the drain pump,p wasnt operating as normal, replaced drain pump tested unit operation checks okay ran calibration ; used 1 W10876600 (Pump) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near San Antonio, TX 78261

Shawn W.

Job Details: 03/10/2021

"Customer is experiencing a significant leak and also said that the dispenser was not dispensing detergent. The serial number is rubbed off the sticker, so was not able to document. Pulled off top panel to look for obvious leaks. Ran diagnostics and received error code F05 E04 door not opens between cycles and F01 E01 ACU error and F08 E03 overflow condition and F03 E01 water level system error. I ran service cycle to identify leak. The drain pump has a crack and is leaking water in a steady stream. I did find evidence of the the dispenser deteriorating at the seems. Our customer decided they did not want to replace the dispenser assembly though. They just want the leak fixed. Our customer paid our service fee and extensive diagnostic labor. Remaining balance due upon completion of repair; ordrng 1 WPW10605427 (Drain Pump)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Benton, AR 72015

Micheal

Job Details: 03/10/2021

Unit intermittently shuts down and has no power.unit has failed control board cust not repairing unit. Collected by cc

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAT04

Near San Antonio, TX 78222

S. L.

Job Details: 03/10/2021

"Found RC bottom light not working caused FC light to be out and dim RC light. Replaced with truck stock light tested all operations normal gave senior discount collected :part,service fee labor tax and discount.; used 1 Wpw10515057 (Light) from stock"

We serviced a

WHIRLPOOL LAUNDRY

Model WTW7500GC2

Near Conway, AR 72034

Jeff N.

Job Details: 03/10/2021

Replaced lid. Checks good. In diagram could not tell which piece had the plastic seal on it.

We serviced a

UNKNOWN VENTHOODS

Model WVU37UC6FS0

Near Schertz, TX 78154

S. L.

Job Details: 03/10/2021

Unit is under ELW through Pulte found wire harness for lights routed below control button and screws werent fully installed to control tightly due to harness being in the way used truck stuck zipties to secure harness so it does not interfere with mounting of button control reinstalled screws and tested buttons secured all operations normal.; used 2 W11390781 (Ziptie) from stock

We serviced a

AMANA DISHWASHER

Model ADB1400AGW1

Near Benton, AR 72015

Micheal

Job Details: 03/10/2021

"Control panel that we received is black, it needs a white one, W10827956. Reordered white panel; ordrng 1 W10827956 (Panel)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near San Antonio, TX 78244

S. L.

Job Details: 03/10/2021

Checked hoses no leaks Removed top and rear ran unit no leaks called techline spoke Leon sr 7729870408 advised him of situation he advised if leak isnt apparent at time of service cannot diagnose unit. Ran regular cycle no leaks from unit or from plumbing did notice slight low water pressure from cold inlet valve ordered housing to see if this resolve leak.; ordrng 1 W11396714 (Valve housing)

We serviced a

WHIRLPOOL OVEN

Model RB120PXK0

Near Little Rock, AR 72205

Micheal

Job Details: 03/10/2021

"Inspected unit and found failed selector switch, part is NLA..310866; rqstng P&A on 1 310866 (Select switch)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near San Antonio, TX 78219

S. L.

Job Details: 03/10/2021

Spoke to customer he advised me that unit was taking long time to dry but the had unit set to low heat they are using high heat and unit if operating. No further repair needed all operations normal.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Little Rock, AR 72204

Micheal

Job Details: 03/10/2021

"Tested unit and found failed pump assembly, ordered pump.; ordrng 1 W10919003 (Pump)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near San Antonio, TX 78230

Ezequiel V.

Job Details: 03/10/2021

"Replaced basket on washer due to washer not being able to spin after replacement washer checks good no issues, no error codes good spin and agitation job complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near San Antonio, TX 78232

Shawn W.

Job Details: 03/10/2021

"I found the unit with the lid stuck closed and the UI displaying error code F9 E1 Drain Pump system problem. I unplugged the unit for over 1 minute, plugged it back in and the door lock opened then the UI displayed error code F8E6 Water Hazard.. I was able to finally get it to go into diagnostics after a couple reboots. It only displayed the F9E1 error code. I cleared the error code and went into component activation and discovered that the drain pump would not work. As well, the door lock would not activate. No loads I tried to isolate would work. It also ran diagnostics cycle with no movement. I drained the water from the tub. This unit will need a new control. Part ordered. Res res rescheduling drain pump already ordered as a contingency.; ordrng 1 W11498803 (Control)"

We serviced a

KITCHENAID KITCHEN

Model KDTE334GPS0

Near Mayflower, AR 72106

Jeff N.

Job Details: 03/10/2021

Installed drain pump checks good.

We serviced a

KITCHEN AID MICROWAVE OVEN

Model n/a

Near Helotes, TX 78023

Douglas H.

Job Details: 03/10/2021

"Prior to arrival looked unit up to find unit is the countertop variety of microwave. Upon arrival explained that there wasnt anything that I could do as there wasnt a part list to look parts up due to replacement warranty. Customer understood that I couldnt service unit. Didnt charge a sc as I didnt go in the home to look at the unit, customer verified that it was a counter top unit. No further issues at this point."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Garden Ridge, TX 78266

Chris S.

Job Details: 03/10/2021

"Replaced motor, capacitor, and shifter tested unit everything working properly."

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Hot Springs, AR 71909

Blake D.

Job Details: 03/10/2021

"Inspected unit for baffle catching clothes, found that one of the baffles were lose, open the top of the unit and found that the screw toward the door was not in the screw hole, took screw out and but the screw in the right spot, showed customer that all baffles are good to go, unit operation checks okay"

We serviced a

JENN-AIR REFRIGERATOR

Model JSC23C9EEM00

Near San Antonio, TX 78257

Douglas H.

Job Details: 03/10/2021

Customer stated unit not making ice or dispensing water after the winter storm but slowly started coming back. Tested and found low trickle of water coming from dispenser. Found the issue to be extremely low water pressure from home side barley trickling out. Advised customer to contact plumber to resolve the issue of little to no water pressure coming from home side. Collected sc. no further issues at this point.

We serviced a

WHIRLPOOL LAUNDRY

Model MVW6230HW0

Near Vilonia, AR 72173

Jeff N.

Job Details: 03/10/2021

Error code in spin cycle intermittently. Customer says 3 times a week. Ordered pcb. ; ordrng 1 W11498803 (CONTROL BOARD)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near San Antonio, TX 78219

S. L.

Job Details: 03/10/2021

Complaint F0E9 error long cycles and fabric softener dispenser not working in service mode all components passed and have F0E5 and F0E9 error codes. Ran automatic service cycle and Called tech line spoke to Sterling sr 7730217142 once cycle completed all components working including fabric softener and no excessive vibration in spin or agitate he had me run DLMS calibration advised me to do this when any work is done. Advised me to check harness between stator and ACU and if this checks good run service cycle again if code reappears to replace ACU due to interference in feedback loop for off balance detection which will cause all symptoms that customer complaint has. Checked harness this was good ran service cycle codes came back ordered new ACU and Stator.; ordrng 1 W11195971 (Stator) and 1 W11419171 (ACU)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Jacksonville, AR 72076

Jeff N.

Job Details: 03/10/2021

"No error codes. Checked washer for max fill during bulky setting. Checked good. Checked unit for vibration during high spin, checks good. Explained to customer if unit gets off balance it will give a code and shut down.; used 1 W10135699 (AFFRESH TAB) from stock"

We serviced a

KITCHEN AID ICEMAKER (STANDA

Model KUIS18PNZB0

Near San Antonio, TX 78258

Shawn W.

Job Details: 03/10/2021

I ran the unit through the ACT service steps and found that the recirculation pump and the drain pump are not functioning as designed. They are working but not efficiently. This is causing slow ice production and molted ice. I ran the diagnostics cycle and received simIlar results. Our customer will not be moving forward with the repair at this time and wants to weigh the options. Our customer paid our service fee as well as diagnostic labor. Remaining balance due upon completion if they move forward with the repair; ordrng 1 WPW10489125 (Drain Pump) and 1 WPW10489122 (Recirculation Pump) and 1 WP3400884 (Screw)

We serviced a

WHIRLPOOL REFRIG

Model WRS555SIHV00

Near Little Rock, AR 72209

Micheal

Job Details: 03/10/2021

"Found newly installed icemaker in harvest position with torn flex tray. Documented with tech line, 7730215559. Appears that motor in icemaker failed..; dspstn on spec-tagged invntry: 1 W10873791 ICEMAKER"

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH31017HS

Near Converse, TX 78109

S. L.

Job Details: 03/10/2021

Found no voltage from control to light socket on vent light. No wire issues found burn mark on light terminal needs socket and control model serial tag shows manufacturer date 5/2020; ordrng 1 W10892389 (Control) and 1 W10210871 (Housing)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Fredericksburg, TX 78624

Colton B.

Job Details: 03/10/2021

"Issue was unit stuck in drain mode. Found F8E1 error code. Found cold water valve turned off. Turned cold water on, unit tested good."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Bryant, AR 72022

Micheal

Job Details: 03/10/2021

"Wash arm came off, reinstalled and tested normal"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 03/10/2021

"Replaced control board on washer, after replacement tested washer no issues no error codes found during testing or operation. Also replaced belt due to squeaking. No abnormal noises heard after replacement. Job complete. Collected remaining balance."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW01

Near Sabinal, TX 78881

Jesus C.

Job Details: 03/10/2021

Installed new compressor and evap. Recharged unit. Holding pressure. Will reschedule to verify repairs. Glass shelf damaged. Will need new shelf. Will need extra time slots due to drive time and sealed system issue. ; ordrng 1 W10581574 (Glass)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Castroville, TX 78009

Jesus C.

Job Details: 03/10/2021

Tested unit. Having defrost issues. Will need to replace control and thermistor. ; ordrng 1 W11293202 (Control) and 1 WPW10383615 (Thermistor)

We serviced a

MAYTAG WASHER

Model MTW6600TQ0

Near San Antonio, TX 78266

Chris S.

Job Details: 03/10/2021

Customer stated that washer hits walls when in spin. Test washer in spin and tub off balance. Found issue to be faulty suspension. Collected SC and quoted P&L 278.08

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW03

Near San Antonio, TX 78260

Douglas H.

Job Details: 03/10/2021

"Customer stated plastic lock housing came out of the liner, still makes the awful noise and now shows over temp. Did hear the noise after the compressor came on, appears that the compressor is the noise and over temp issue. As for the plastic lock housing built into the liner cant find it on the parts list. Calling techline to see if thats a serviceable part since built into the liner. Spoke with TJ, explained about door lock housing. He talked to his lead about it as he didnt see it being a serviceable part as well. Wanted to do a video call, to get pictures for his lead. Did video call and got the pictures he needed. Deemed unit as nonrepairable, no further issues at this point. Advised they will be in contact with customer. SR 7729855999"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Castroville, TX 78009

Jesus C.

Job Details: 03/10/2021

Installed new doors. No further issues. Tested to complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Boerne, TX 78006

Douglas H.

Job Details: 03/10/2021

Last trip found faulty control and ui. Replaced both and still didnt work. Found have defective parts. Uninstalled new parts to send back as defective. Reordered control and ui. ; ordrng 1 W11305308 (Control) and 1 W11368911 (Ui)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB0

Near San Antonio, TX 78245

Justin

Job Details: 03/10/2021

"Bake element is not working as designed, broil is turning on when in bake mode. Will need control and bake element. ; ordrng 1 W11256088 (Control) and 1 W11182108 (Bake element)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Antonio, TX 78228

Sebastian

Job Details: 03/10/2021

Found that unit was stuck in the draining mode whenever you plugged it in and went straight to draining was able to cancel out and restart unit and unit was working as it should except cold water after resetting found that unit is tilted in a bad way shimmed up on two by fours not stable whatsoever instructed customer that they are hanging in a basket by doing this when it fills with water and it is dropping more on one side than the other possibly could do damage to the suspension instructed customer that they need to set up a proper flooring for install for future service and if they ever want that unit to work appropriately did confirm Call side water valve terminal was loose causing it to not make good connection once applied terminal on there correctly and cleaning out the terminal connectors unit was feeding water as it should use zip tied to ensure that unit does not come loose from the terminal again; used 1 8567668 (Tie) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near San Antonio, TX 78209

Ezequiel V.

Job Details: 03/10/2021

"Replaced housing on washer, housing came with new valves after replacement tested washer no issues no error codes, washer is working as designed. Job complete."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Schertz, TX 78108

Chris S.

Job Details: 03/10/2021

Replaced convection fan and broil they whirlpool sent customer. Test unit everything working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Schertz, TX 78154

Chris S.

Job Details: 03/10/2021

Replaced damper control board and evap fan motor. Tested unit and still not working. Put it in test mode and evap fan and bimetal test did not work. Ordering harness and reordering fan motor.; ordrng 1 W11260592 (harns-wire) and 1 WPW10128551 (evaporator fan motor)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near San Antonio, TX 78245

Justin

Job Details: 03/10/2021

"Replaced motor, found actuator bad as well. Both went out at the same time. ; ordrng 1 W10913953 (Actuator)"

We serviced a

WHIRLPOOL OVEN ELECTRIC (S

Model WOS51EC0HS01

Near Cibolo, TX 78108

S. L.

Job Details: 03/10/2021

Complaint is customer has intermittent issues with starting bake cycle unit doesnt always respond to input at keypad tested found cancel button not working and when selecting cycle screen shows on but control not sending voltage to bale element light or fan. Checked found F6E4 error cleared code ran component activation all components working wires and connectors good needs ACU and Console.; ordrng 1 W11261167 (ACU) and 1 W11296171 (Console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near San Antonio, TX 78245

Justin

Job Details: 03/10/2021

"Dishwasher has been swapped out, please close job."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near San Antonio, TX 78259

Shawn W.

Job Details: 03/10/2021

Our customer was having problem with enough water. She has been using Normal with Deep water. I showed her that the deep water feature will not work on Normal cycle according to the users quick reference guide. No error in diagnostics. Ran automatic test mode and all loads functioned as designed. We ran a load and identified that the unit is working as designed. Bill Whirlpool as customer instruct.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Fredericksburg, TX 78624

Colton B.

Job Details: 03/10/2021

Issue is a loud screeching noise. Finding damage on drive shaft and cam. Ordering new gearcase and cam to resolve issue. Will call customer when parts come in.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near San Antonio, TX 78215

Sebastian

Job Details: 03/10/2021

That the freezer section evaporator is completely frozen up ordering fan assembly along with thermistors to resolve issue got OK from maintenance to do repair; ordrng 2 W10316760 (Thermistor)s and 1 W11449066 (Harness)

We serviced a

WHIRLPOOL OVEN ELECTRIC (S

Model WOS72EC0HS00

Near Schertz, TX 78154

Chris S.

Job Details: 03/10/2021

Customer stated that oven display screen was locked and couldnt unlock it and use it. I unlocked screen and tested unit everything working properly. Collected SC