Near San Antonio, TX 78261
Jim G.
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Replaced control boards. Issue resolved.
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KSSC42MHS00 Unit not cooling. Checked pressures found pressures indicate a definitive leak. Pulled EVAP cover to check for a leak. Found leak in heat exchanger at the cabinet wall. Per service matters this is field serviceable. Quoted 1246.14 for P&L. Customer wants to honk about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 2003002 (HEAT EXCHANGER)
Near San Antonio, TX 78253
Justin
Job Details: 11/17/2020
WASHER MAYTAG MVWP575GW0 "Will need control for unit, normal cycle running all the way to top. ; schdld next appmnt for 11/20 FRI !"
Near San Antonio, TX 78253
Justin
Job Details: 11/17/2020
VENT HOOD WHIRLPOOL WVW7330JS "Unit working as designed, chimney is not seated on vent hood correctly due to poor install, frame on vent hood is bent not allowing chimney to sit properly."
Near San Antonio, TX 78254
Justin
Job Details: 11/17/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS Unit was showing small orange tips of the flames but nothing the customer should be concerned with. Unit is good to go.
Near San Antonio, TX 78238
Richard G.
Job Details: 11/17/2020
DRYER WHIRLPOOL RED4516FW0 "Customer complaint is that the unit is not heating well. Takes 2 or 3 times to get the clothes dry. Removed vent hose from wall, found lint backed up into wall. Maintenance will need to clean out wall vent. Tested to complete. Unit is good to go."
Near San Antonio, TX 78238
Richard G.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7000DW4 Customer complaint is that the drum is leaning forward. Unit is missing suspension in front. Tub ring is also damaged.; ordrng 1 W11130359 (suspension) and 1 W11190826 (ring-tub)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Replaced door on refrigerator due to damage on door, unit is working as designed doors closing properly. Job complete."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 Customer stated when setting unit for heating console would reset. Finding issue to be a software glitch within console. Ordering console to resolve the issue. ; ordrng 1 W11086141 (CONSOLE)
Near San Antonio, TX 78233
Shawn W.
Job Details: 11/17/2020
FREEZER WHIRLPOOL WZF34X18DW03 "I check the outlet with my quick outlet tester and it tested well. I replaced control board and the unit started up. A short while later it stopped. I checked the outlet with my multimeter, and the one it was plugged into was reading 6 VAC between the hot and the neutral and if you dug it would intermittently show 120 VAC. I tested the other outlets and they had some intermittent false readings as well, the top right seems to be fine. Both outlets were marked with black marker as DED. We plugged it in to the top right outlet. According to our customer these have been marked like this for awhile. They did have the home re-wired about 10 years ago. I referred them to Mr. Electric. I advised our customer to not put food in it for 24 hours so it has enough time to reach proper temperature. Unit is now fully operational."
Near San Antonio, TX 78230
Tommy B.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF560SAFB2 "After removing the water inlet valve, found damage to the wiring harness as well. Ordering wiring harness; ordrng 1 W10834774 (harns-wire)"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 Previous visit techline stated if issue persists to replace thermostat. Quoted 343.10 for all costs (Sc P&L plus tax) for repair. Customer wanted to proceed with repair. Replaced thermostat to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs.
Near Universal City, TX 78148
S. L.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Main complaint was water in sump at filter after cycle completion and smell in tub. Checked advised customer 2-3 inches of water in sump below filter is normal. Recommended using white vinegar periodically to treat smells mildew and mold also to leave door cracked when not in use. Found builder did not install air gap at drain hose missing side mount brackets part 8212560 and retainer clip part WPW10503548 for toe plate on left side. Called cxc to see if bracket and retainer would be covered parts was advised that this will be builders liability. Checked for error codes no errors educated customer on drying rinse aid and priming hot water at faucet, unit operating as designed install instruct today."
Near Boerne, TX 78006
Douglas H.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 Last trip found damper control to be failing causing noise. Replaced damper to resolve the issue. Unit performing as designed now with normal noise.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced faulty heating element. Issue resolved.
Near San Antonio, TX 78254
Justin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL GSF26C4EXF02 "Not able to recreate issue, customer says it is worse in the morning when it hasn’t been used yet. Filter needs to be replaced, will have customer get a video of unit not working."
Near San Antonio, TX 78217
Shawn W.
Job Details: 11/17/2020
MICROWAVE OVEN WHIRLPOOL WMH32519HB2 "Our customer was expecting us from 11-3pm and had to go to an appointment. I did a quick check and still need to get a picture of the model number and serial number. We heated a cup of water and the unit did not heat and had excessive noise which got louder with time. Unit also started to smoke. Called DH for guidance since I did not have time to pull it out. He advised me that anytime we have a heating problem that Whirlpool advices changing out the magnetron, transformer, capacitor and diode. All parts ordered.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Found water turned off to unit, fixed and tested to complete. Bill to office"
Near San Antonio, TX 78233
S. L.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Customer complaint is FC door is hard to close and has frost in FC. Customer says door pops open on right side checked slides brackets Scott sr number 7729279726 raised FC door with way door is shutting ordered new slides and sealant for both liners call when parts come in.; ordrng 1 WP482338 (adhesive)
Near San Antonio, TX 78232
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR MAYTAG MFX2571XEM3 "Checked refrigerator found water in gasket, gasket is not damaged removed water 7nit is working as designed. Job complete."
Near Shavano Park, TX 78231
Tommy B.
Job Details: 11/17/2020
DRYER MAYTAG MGD8630HC1 Customer stated that the unit appears to be making louder than expected noise during operation. Found issue to be faulty drum. Ordering parts there is no issue.; ordrng 1 W10541657 (drum)
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/17/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "The F8 E1 Low Fan Speed error code returned. The P4-1 wrt P4-2 was drawing 9VDC and it should be closer to 5VDC. This calls for a new control board. I replaced the control bored and when I tested the O4-1 wrt P4-2 I was getting 9VDC as well. It is possible the replacement control board is bad as well. Therefore, I went ahead and installed the new blower. When I tested the unit by preheating to 400 degrees F. The oven cut off and and the error code returned. I had checked all the connection from the control board to the blower as recommended by the service manual but they all looked fine. Either we received a bad control board or there as intermittent short in the wiring harness. I also ordered a thermostat as a contingency but the bake element runs fine when isolated during component activation. Parts ordered. I tried to call Michael Wilson, the Meritage Homes builder rep but there was no answer and voice mail was full. There is an occupant in t
Near San Antonio, TX 78258
Tommy B.
Job Details: 11/17/2020
DRYER WHIRLPOOL WED5620HW1 Swapped out control to resolve functioning issues. No further issues at this time
Near San Antonio, TX 78248
Tommy B.
Job Details: 11/17/2020
WASHER LG WM2016CW Customer stated that the unit is walking. Found unbalancing issue to be caused by faulty damper leg. Ordering part to resolve issue. Quoted parts and labor. Collected service call.; ordrng 1 4901ER2003A (DAMPER)
Near San Antonio, TX 78217
Ezequiel V.
Job Details: 11/17/2020
WASHER MAYTAG MVW8230HC0 Replaced console unit is working as designed no issues. Job complete.
Near Fredericksburg, TX 78624
Douglas H.
Job Details: 11/17/2020
WASHER MAYTAG MVWX655DW2 "Customer states unit moves around during cycle. Checked for errors, none found. Appears that gear shat is slightly bent causing unit to bounce around during spin mode, making suspension weak. Ordering gear case and suspension to resolve the issue. Parts on b/o; ordrng 1 W11130362 (SUSPENSION ) and 1 W11454734 (GEARCASE)"
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
THIN-TWIN 24' LE WHIRLPOOL WETLV27HW0 Found plastic cover that sits around top of basket broken. Will check with office on repair. ; ordrng 1 WPW10531289 (tub ring)
Near San Antonio, TX 78218
S. L.
Job Details: 11/17/2020
WASHER MAYTAG MVWC555DW1 Found worn hub cannot remove wash plate have to replaced gearcase washplate and hub together due to having to break plate out. customer paid service fee remaining balance due on repairs, repair declined service fee good 90 days.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W10902814 (washplate) and 1 W11454734 (GEARCASE)
Near San Antonio, TX 78247
Jim G.
Job Details: 11/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Filter was clogged. Replaced UI control. Bruce 7729286941 recommend changing filter. Issue resolved.
Near San Antonio, TX 78257
Tommy B.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW7120HW0 Swapped out a faulty door strike to resolve functioning issues. Unit passed automatic test cycle and is functioning normally at this time. Ready for resale
Near Pleasanton, TX 78064
S. L.
Job Details: 11/17/2020
DRYER WHIRLPOOL WED5000DW2 "Complaint is long dry times in timed dry and in sensor dry unit not ever stopping checked the air flow and exhaust temps found exhaust temps at normal reading checked airflow with vent taken off issue is with ventilation in home ran timed dry cycle,with vent off found wet towel dried,correctly referred customer back to builder. Called tech line spoke to Kathy Sr 7729283459 made sure seals and voltage were correct this is a ventilation issue. Unit operating as designed."
Near Adkins, TX 78101
S. L.
Job Details: 11/17/2020
REFRIGERATOR FRGIDAIRE FGFU19F6QFB Removed valve replaced valve tested for leaks cycled icemaker valve icemaker working unit repaired all operations normal.
Near Adkins, TX 78101
S. L.
Job Details: 11/17/2020
WASHER MAYTAG MVWX655DW0 Found hub came out of basket. Would need new basket since basket is damaged this is warranty part but wash plate and gear case have failed as well. Quoted parts labor tax service fee. Service fee paid remaining balance is service fee good 90 days.; rqstng P&A on 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11035751 (gearcase)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 11/17/2020
DISHWASHER AMANA ADB1400AGB1 Opened door found to rack had plates dishes. Customer is using rinse aid. Ran diagnostics no errors tested motor pump valve diverter then heater all components working correctly educated customer on lower wattage element and to keep in mind plasticware will not dry. Educated on rinse aid priming hot water and to crack door to assist in drying unit operating as designed.
Near La Vernia, TX 78121
S. L.
Job Details: 11/17/2020
RANGE KITCHENAID KFDC558JSS00 Replaced power max reset power replaced ACU reset power replaced wifi module reset power then replaced left interface reset power and reset right after replaced right both lights turned off and some functions working but convection fan not working in right oven and lights on right side not working but left lights not turning off called techline spoke to Ed sr 7728493996 went though diagnostics reset and lights functioning but still having intermittent issues with right oven convection and broil coming on intermittently when in bake. Ed will send report to engineering to see what resolution we can take. After reassembled unit tested again suddenly unit operating correctly reported this to Ed he will still have engineering look into it since there is definitely issue with unit.; O-emld tckt
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Called our client and he told me that everything is fine. Called N to verify. This job is complete.
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Customer had another company out. No longer needs service. Job complete.
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Need water valve for unit, water pressure is low coming out of dispenser. ; ordrng 1 W11395888 (BYPASS FILTER ) and 1 WPW10420083 (valve)"
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/17/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 "Found that water was leaking out of the dispenser area, likely from ice getting trapped up in the dispense chute. Called DH, we need a new separator.part ordered.; ordrng 1 W11048097 (door-ice)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/17/2020
OVEN ELECTRIC (D JENNAIR JJW2330WS01 "The unit indeed is displaying the error code F8E0 Low Fan Speed. I ran through the Tech Sheet up to step 6 at which time the information was not accurate for this specific model. I spoke with Austin at Whirlpool Tech Line and discovered that in some cases the Tech sheet does not cover the specific model and this one does not have the information to check the RPMs on the blower fan. I checked resistance to the low blower connection from P9-2 wrt to neutral and we received 31 ohms, it should be 163 ohms at the ambient temperature of 70 degrees F. The resistance of the high blower connection from P8-4 with respect to neutral is 21 ohms and it should be 117. The blower will need to be replaced. The blower on low read 120 VAC under load but the high was at 0. This confirms that the blower will need to be replaced. I checked the appliance manager for the correct 14 VDC so it should be good but it does not rule out potential other problems. (Tier 2 at fo
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Swapped out icemaker fill tube to resolve issues. Unit tested good now.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Replaced ice maker due to ice maker not going into harvest, after replacement unit is working as designed. Customer stated freezer light is getting stuck ordering switch to resolve issue.; ordrng 1 W10277025 (housing) and 1 W10847849 (switch)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/17/2020
MICROWAVE OVEN KITCHENAID KOCE500EBS09 Replaced control and magnetron. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Richard G.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRQA59CNKZ Customer complaint is that there is a dent on the right freezer door. Verified issue. Unit is under 30 days old. Ordering door.; ordrng 1 W11477033 (DOOR)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFG525S0JS0 Replaced oven igniter. Preheated oven to 450 degrees. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFG320M0BS3 Customer complaint is that the unit has a gas smell when the oven is turned on. Also states the burners don’t get very hot. Found issue to be with regulator. Ordering regulator.; ordrng 1 W11346659 (REGULATOR)
Near Castroville, TX 78009
Justin
Job Details: 11/17/2020
WASHER MAYTAG MVWC565FW2 "Testing unit in diagnostics, no fault codes found. Ran calibration, and no new codes popped up. If issue occurs again after this visit we will need to go forward with control replacement. W11399433"
Near San Antonio, TX 78226
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL W8TXEWFYQ01 Replaced fan blade and motor tested refrigerator good power unit is working as designed no issues. Job complete.
Near San Antonio, TX 78253
Richard G.
Job Details: 11/17/2020
REFRIGERATOR SAMSUNG RF28K9070SR/AA Replaced right refrigerator door and hinge. Door missing grommet. Ordering grommet.; ordrng 2 DA63-07306A (GROMMET)s
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
REFRIGERATOR AMANA ART308FFDB "Issue is no cooling refrigerator. Finding issue to be a faulty start device. Replaced start device, unit testing good. Told customer to give unit 24 hours to cool off. Serial number indicates a 2020 purchase date, customer stated that it was bought in March."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
RANGE WHIRLPOOL WGE745COFS01 Issue is that ovens would not maintain temperature. Found both ovens to be a bit warmer than selected temperature. Recalibrated both ovens. Unit tested good. Collected service call.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
WASHER WHIRLPOOL WFW75HEFW0 "Issue is that clothes are left wet with water still in the tub. Found F1E2, F5E2, F8E1 and F3E1 error codes. All things checked good in he diagnostics cycle. Believe issue to be a faulty control board that’s stopping the cycle early. Customer does not want to go through with repair. Collected service call."
Near San Antonio, TX 78238
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Swapped out icemaker and water valve to resolve icemaker overflow issues. Unit tested good at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/17/2020
DISHWASHER MAYTAG MDB8959SKZ0 Replaced control board and drain pump unit is working as designed no issues. Job complete.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
DISHWASHER KITCHEN AID KDTE334GPS Issue was a dented DW panel. Replaced with new panel. New panel is also damaged but not as bad. Re ordering a panel. ; ordrng 1 W11165143 (panel)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/17/2020
WASHER MAYTAG MVWX655DW1 Replaced lid on washer unit is working as designed no issues. Lid locks no issues. Job complete.
Near San Antonio, TX 78216
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS975SIDM00 Light was shipped directly to customer from manufacturer. Installed new part and unit is now fully functional. No further issues at this time.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
DRYER WHIRLPOOL WED8500DW4 Issue was no power to unit. Replaced control and overlay. Unit tested good.
Near San Antonio, TX 78245
Justin
Job Details: 11/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 "Replaced console, control was not needed for repair. Issue is strictly console. Customer will also need to cover foods that produce lots of steam that sit closest to console."
Near San Antonio, TX 78253
Justin
Job Details: 11/17/2020
RANGE WHIRLPOOL WFG525S0JS0 "Replaced ignitor for bake, unit working as designed. Connection to ignitor is a little loose, had to tighten it down some as well."
Near San Antonio, TX 78253
Justin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced freezer door, unit is good to go."
Near Schertz, TX 78154
S. L.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found temps good thermistor passed ic maker had E5 errors and went through harvest and fill test. Needs OTL for new Ui and control.; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11387386 (Ui)
Near San Antonio, TX 78254
Justin
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Replaced ice maker and tested to complete.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found dents on both doors ordering refrigerator and freezer door to resolve issue.; ordrng 1 W10913407 (dor-fip) and 1 W10918659 (dor-fip)
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/17/2020
WASHER WHIRLPOOL WTW4855HW1 Installed new suspension and washplate. No issues during testing. Job complete.
Near Medina, TX 78055
Justin
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE540H0ES1 "Replaced control and bake element for unit, tested to complete."
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed new diffuser and thermistor. No further issues. Tested to complete.
Near Medina, TX 78055
Justin
Job Details: 11/17/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 Double ticket please close and delete
Near San Antonio, TX 78216
Jim G.
Job Details: 11/17/2020
REFRIGERATOR MAYTAG MRT118FFFZ06 Replaced all parts. Issue resolved.
Near Medina, TX 78055
Justin
Job Details: 11/17/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 Double ticket please close and delete
Near San Antonio, TX 78231
Tommy B.
Job Details: 11/17/2020
DISHWASHER KITCHEN AID KDTM404EBS3 "Wrong parts supplied. Called tech line and spoke to JK. Tech line stated that adjuster should not be used in this instance and that the parts required for reassembly should be ordered. Ordering parts to resolve issue. Spray I am not required as the current set up is correct.; rqstng P&A on 2 WPW10195839 (dishrack adjuster)s and 4 WPW10195840 (positioner)s and 2 WPW10250162 (cover)s and 2 WPW10546503 (adjuster)s and 1 WPW10588164 (housing) and 1 WPW10588165 (housing), states that autho needed"
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found refrigerator door dented ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip) and 1 W10918659 (dor-fip)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KBFN502ESS02 Issue is that the ceiling lights are out. Unit needs a new light module. Part has already been ordered. Told customer we’d call when it comes in.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/17/2020
DISHWASHER KITCHEN AID n/a "Issue was a faulty control. Replaced control, unit tested good."
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFE550S0HZ1 I found that the left hinge was extra tight and that the right hinge was extra loose. I disassembled the door to see if I could repair it and found many parts bent and damaged. It appears that the door was never installed correctly try and therefore started to bend corresponding parts during use. I was unable to fully reassemble before our return with the parts due to extensive damage. All karts ordered. Thus unit will need to be re-built. ; ordrng 1 W10761014 (trim-door) and 1 W10761018 (trim-door) and 1 W11502236 (BRACKET SUPPORT) and 1 W11502236 (BRACKET SUPPORT) and 1 WP9761344 (liner-door) and 1 WP9761357 (retainer)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found refrigerator door dented ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 11/17/2020
RANGE KITCHEN AID KFDC506JSS00 "Replaced door frame on range but door still popped open after reaching temperatures above 325, spoke to Kathy from techline stated to run clean cycle to have all components reset. SR7728596424; saved tckt"
Near San Antonio, TX 78227
Jesus C.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Tested unit. Not cooling fresh food section. Freezer is good. Found condensation buildup on top of fresh food section. Air returns are blocked with ice. Found warm air leaking through gap in between frame and liner on bottom of fresh food. Sealed gaps with silicon. Cleared air returns. Good airflow to fresh food. No further issues. Tested to complete. ; used 1 W10841140 (ADHESIVE) from stock
Near Bandera, TX 78003
Justin
Job Details: 11/17/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR Replaced main control and ice maker for unit. Unit is good to go.
Near Universal City, TX 78148
S. L.
Job Details: 11/17/2020
MW-HOOD COMBO MAYTAG MMV4207JZ0 Removed unit replaced magnetron and diode reassembled tested unit heating no noise all operations normal.
Near San Antonio, TX 78259
Jim G.
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL KEBC247VSS02 Replaced part. Issue resolved.
Near Universal City, TX 78148
S. L.
Job Details: 11/17/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS02 Found no errors then during bake and when unit is powered off both elements energized needs both ACUs. Call when parts come in.; ordrng 1 W11261167 (ACU) and 1 W11261169 (ACU)
Near Comfort, TX 78013
Tommy B.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRF57R18DM00 Swapped out start device to resolve cooling issues. Compressor powered on waited to ensure unit remained functional.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR MAYTAG MSS25C4MGZ01 "Replaced ice maker on refrigerator due to ice maker not going into harvest. Good harvest food water flow into ice maker, unit is working as designed. Job complete."
Near San Antonio, TX 78233
S. L.
Job Details: 11/17/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Found light socket burned and lens cracked needs new socket rescheduling Wednesday.; ordrng 1 WPW10734063 (light-ind)
Near San Antonio, TX 78218
S. L.
Job Details: 11/17/2020
DRYER MAYTAG MED6230HW0 Found no sound at speaker no loose ribbon cables or wires no error codes reset power issue still present ordered new UI.; ordrng 1 W11413566 (Ui)
Near San Antonio, TX 78254
Douglas H.
Job Details: 11/17/2020
WASHER MAYTAG MVWC565FW1 "Checked unit, found no errors stored. Ran auto testing cycle, testing good, ran manual diagnostics testing, testing good. Not finding any issues with this unit. Cleared for resale."
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 Replaced ice maker on refrigerator due to no harvest unit is working as designed no issue. Collected remaining balance. Job complete.
Near San Antonio, TX 78260
Shawn W.
Job Details: 11/17/2020
WASHER MAYTAG MVWB865GC0 Removed agitator. Removed pillow case. Unit is now fully operational.
Near San Antonio, TX 78259
Jim G.
Job Details: 11/17/2020
REFRIGERATOR KITCHEN AID KRSC503ESS01 Replaced all parts. Issue resolved.
Near San Antonio, TX 78261
Shawn W.
Job Details: 11/17/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 I found that all the lights in the unit were out. I tried to jump start the freezer light. Checked the DCV at the LED control board and it was not sending direct current to the lights. This will need to be replaced and perhaps a LED or two. I will not be sure until we get the control board replaced and get electrons flowing through the circuit. Our customer paid our service fee at . This is an estimate only. Our customer will need to look at her options because it is cost prohibitive.; ordrng 1 W10695459 (module)
Near Center Point, TX 78010
Colton B.
Job Details: 11/17/2020
RANGE FRGIDAIRE n/a Customer needs to reschedule to Wednesday.; schdld next appmnt for 11/18 WED 1-6
Near San Antonio, TX 78210
Jesus C.
Job Details: 11/17/2020
RANGE KITCHENAID KSGG700ESS1 Installed new control. Unit powers on. Bake and broil are good. No issues during testing. Unit is working properly. Part covered under warranty. Collected payment for labor. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/17/2020
RANGE WHIRLPOOL WEE750H0HZ1 Verified the LCD display is blacked out. ; ordrng 1 W11335274 (CONSOLE UI CONTROL)
Near San Antonio, TX 78218
S. L.
Job Details: 11/17/2020
WASHER MAYTAG MVWB835DW0 "Found neutral wire on drain pump came off pump. Installed connector crimped it so it wont fall off recalibrated it ran test advised customer that gearcase is grinding and will need to be replaced at some point remaining balance DUE if customer decides,to,do it. Unit operational for now.; rqstng P&A on 1 W10902814 (washplate) and 1 W11455453 (GEAR CASE)"
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/17/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS4 Hood light not turning off. Found control at fault. Replaced control to resolve the issue. Unit performing as designed now. No further issues at this point.
Near San Antonio, TX 78233
Jesus C.
Job Details: 11/17/2020
COOKTOP ELECTRIC WHIRLPOOL WFE320M0JS Customer complaint is that burners will turn off and on during cooking. Tested burners. All burners are working. It is normal operation for burners to cycle on and off. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near Bulverde, TX 78163
Shawn W.
Job Details: 11/17/2020
RANGE WHIRLPOOL WFG320M0BS3 Found that none of the burners were working and PSH showed on the display. I found that the gas was turned off to the home at the back of the oven (pictures included). I found that a screw was missing from the back access panel. I replaced the screw from truck stock. WP98007225. Tested unit. Unit is now fully operational.; used 1 WP98007225 (SCREW) from stock
Near San Antonio, TX 78222
S. L.
Job Details: 11/17/2020
REFRIGERATOR AMANA ART104TFDB00 Found unit not defrosting removed cover tested bimetal found on connector on element off from molex. Reinserted pin retested defrosted unit all operations normal.
Near San Antonio, TX 78258
Jim G.
Job Details: 11/17/2020
DRYER MAYTAG MEDX655DW1 Replaced switch. Issue resolved.