Service History 111 - ApplianceCare

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cibolo, TX 78108

Zachary

Job Details: 12/08/2021

Replaced gearcase, cam, capacitor and shield. Tested washer and it is now working as designed. No other issues or error codes found.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51EC0HS

Near San Antonio, TX 78233

Chris S.

Job Details: 12/08/2021

Customer stated the blower is not working right and temperature is not getting to heat. Found issue to be faulty blower and temperature thermistor. ordering control board just in case.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near San Antonio, TX 78253

Sebastian

Job Details: 12/08/2021

After changing out brackets and sliders, adjustments were made to square drawer to appliance.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS

Near San Antonio, TX 78221

Jay

Job Details: 12/08/2021

Called customer at 0739. Arrived at 0757. Knocked and waited a minute. Knocked again and went to the truck. At 0810 knocked again and left. ; snapped 1 QuickPics

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near San Antonio, TX 78247

Jim G.

Job Details: 12/08/2021

Austin SR# 7732434828 after replacing control the issue persisted. Techline advised issue was Leakey due to circuit breaker.

We serviced a

WHIRLPOOL DRYER

Model WGD92HEFW0

Near San Antonio, TX 78201

Sebastian

Job Details: 12/08/2021

Dryer making excessive noise during operation. Replaced idler pulley, drum rollers, and belt. Returned to operation and observed very quiet performance. Cleaned out inner cabinet & blower housing of heavy lint buildup. No further issues at this time.

We serviced a

WHIRLPOOL HOOD

Model UXD8636DYS5

Near Corpus Christi, TX 78410

John L.

Job Details: 12/08/2021

Inspected unit, found clips on trim and body not holding trim or clipping properly. These components will also need to be replaced with trim to resolve all issues.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Orange Grove, TX 78372

Adam

Job Details: 12/08/2021

Customer states 2 complaints with the unit first one of the most major was crack inside freezer cabinet running along inner body. Upon further inspection it is obvious that this is a seam where the plastic was manufactured in joined together or part of molding. No issues that problem is resolved. Second complaint is customer states freezer light has gone out and I would have replace it for her had I had one in stock but lighting and things of that nature Are considered routine maintenance performed by the customer and not an in warranty issue. Job should be considered customer instruct. Issue resolved

We serviced a

KITCHEN AID DISHWASHER

Model KDTM404KPS0

Near Port Aransas, TX 78373

John L.

Job Details: 12/08/2021

Installed components, tested unit after installation. Unit has regained all functions and issue has been resolved.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SSDUDE01

Near Corpus Christi, TX 78411

John L.

Job Details: 12/08/2021

Installed led, and issue has been resolved on this unit.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Corpus Christi, TX 78412

John L.

Job Details: 12/08/2021

Installed actuator, re-calibrated unit after installation. Ran test cycle, issue on this unit has been resolved.

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS02

Near Corpus Christi, TX 78411

John L.

Job Details: 12/08/2021

Installed user interface, cleared out codes and after installation. Tested unit, no code returning issue resolved.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJW0

Near Goliad, TX 77963

Michael

Job Details: 12/08/2021

It doesnt wash the dishes, the soap is still in the dishwasher per customer. Put in diagnostics F7E1 no heat error code, the motor wont come on. Installed new Pump/Motor, ran diagnostics, completed with no issues or error codes, the appliance is heating and working normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ

Near Corpus Christi, TX 78415

John L.

Job Details: 12/08/2021

Inspected unit, compressor not starting. Installed start device, issue remains. Compressor does not power on, control board issue most likely cause. Will need to replace to resolve.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Orange Grove, TX 78372

Adam

Job Details: 12/08/2021

Install component issue resolved

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Victoria, TX 77904

Michael

Job Details: 12/08/2021

The customer had a video with the fan making a noise, sounds like the fan blade was hitting on ice, the fan sounds normal currently. I removed the bottom drawer and saw the evaporator was starting to build up ice. Removed the shelves and the back panel in the FC, found the thermistor was on the wrong line not allowing it to go into defrost, corrected the problem and put panel and shelves back in place, the appliance is working normal.

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS00

Near Victoria, TX 77904

Michael

Job Details: 12/08/2021

Installed the drain pump, tested the ice maker, its staying on and cycling properly, the appliance is working normal

We serviced a

MAYTAG WASHER

Model n/a

Near Victoria, TX 77905

Michael

Job Details: 12/08/2021

The customer said it doesnt seem like the water is spinning out of the clothes. No error codes, ran a quick wash diagnostics test, while the water was draining, I noticed it wasnt draining out of the weep holes in the bellow. I used a shop vac and small screw driver to remove obstruction. I ran another quick wash diagnostics test, the water is completely draining out and working normal

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Corpus Christi, TX 78415

John L.

Job Details: 12/08/2021

F0E3 F0E7 customer informed me of issues having with unit, I says unit will only agitate slightly for a few minutes before draining tub Im going straight into spin cycle which it fails to do. Also water levels are inconsistent, sometimes levels are normal others the unit will overfill I need to be stopped. Ran test on components, during tests all components function normally. Attempted to run a re-calibration on unit, unit fails to re-calibrate and pushes out to main menu. Issues with control board, Will need to replace to resolve.

We serviced a

WHIRLPOOL COOKTOP GAS

Model WCG55US6HS00

Near San Antonio, TX 78204

Scott

Job Details: 12/07/2021

Customer complaint was surface igniter missing. Found igniter damaged. Ordered new igniter to fix issue.

We serviced a

WHIRLPOOL FREEZER

Model n/a

Near San Antonio, TX 78250

Sebastian

Job Details: 12/07/2021

Customer does not appear to be home closing out

We serviced a

WHIRLPOOL REFRIGERATOR

Model IS25AGXRQ01

Near Converse, TX 78109

Chris S.

Job Details: 12/07/2021

Replace filter housing and icemaker tested unit everything working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near San Antonio, TX 78224

Daniel

Job Details: 12/07/2021

Customer had reported possible leaking from dishwasher. Upon arrival customer had dishwasher In cycle. Checked for any leaks or water spotting and found none. Dishwasher functioned as designed and drained properly. Customer also stated they only saw water on the floor a single time but werent sure if it had came from the dishwasher or if they had spilled water. Customer also stated they have used the dishwasher various times after seeing water without ever seeing any water again. Unit is functioning as designed. All parts on dishwasher are serving their purpose. Customer will call back if they have any future issues

We serviced a

MAYTAG REFRIGERATOR

Model MBR2258XES1

Near San Antonio, TX 78214

Daniel

Job Details: 12/07/2021

Customer reported refrigerator was leaking. Upon arrival found plate of ice frozen on bottom of freezer. When moving the fridge up found large infestation behind as well as inside the unit of live roaches, larvae, and egg casings. Informed customer that the infestation voids any warranty and that I would not be able to service the unit. Called CXC to report infestation and was transferred to AIG since product was under AIG. SR#7732399665 Lakia

We serviced a

LG REFRIGERATOR

Model LFXC24726S/02

Near Bulverde, TX 78163

Douglas H.

Job Details: 12/07/2021

Last trip found failing ice door gasket and failing dispenser gaskets. Replaced all 3 gaskets to resolve the issues. Unit testing good now. No further issues at this point.

We serviced a

JENNAIR WALLOVEN

Model JMW 3430IL02

Near Spring Branch, TX 78070

Douglas H.

Job Details: 12/07/2021

Customer stated unit making noise when convection fan running. Found cause to be warped fan blade for the upper convection fan. Replaced fan to resolve the issue. Unit testing good now with normal noise.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH03

Near San Antonio, TX 78247

Shawn W.

Job Details: 12/07/2021

I replaced the main control and the UI worked with Austin, Senior Technician at Whirlpool. I programmed the UI. I entered Service test mode SE, all the thermistors are now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Spring Branch, TX 78070

Douglas H.

Job Details: 12/07/2021

Last trip found faulty ui and ice bin. Replaced both parts to resolve the issues. Unit testing good now. No further issues at this point. Unit is under warranty per serial number and sb web.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Converse, TX 78109

Zachary

Job Details: 12/07/2021

Replaced burner caps and burner heads for both front burners. Had a little bit of an improvement. From my observation it is working as designed. Gave customer WP customer relations # to call and express their grief with its performance.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near San Antonio, TX 78238

Sebastian

Job Details: 12/07/2021

Replace the control on the unit and tested unit working as it should

We serviced a

KITCHENAID ICEMAKER (STANDA

Model KUID308ESS2

Near San Antonio, TX 78232

Shawn W.

Job Details: 12/07/2021

I removed the unit it from the cabinet. Removed the back panel and the bad start device and overload. I reassembled and reinstalled. During testing the condenser fan is coming on now but the compressor and the hot gas valve is not coming on. I called DH. I verified that we have the proper voltage to the start device. This unit will need a new compressor and hot gas valve. Bringing an evaporator as a contingency. Ordering a drier if needed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kerrville, TX 78028

Colton B.

Job Details: 12/07/2021

Issue was a no wash dishwasher. Replaced motor assembly, unit tested good.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDB07

Near Kerrville, TX 78028

Colton B.

Job Details: 12/07/2021

Issue was a high pitched noise. Inspected unit, noise coming from compressor, however it is within normal noise levels for compressor. Assured customer that a new compressor would not be any quieter. Unit testing good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Kerrville, TX 78028

Colton B.

Job Details: 12/07/2021

Issue is no operation on washer. Found broke wire on drain pump. Ordering new wire harness to resolve issue.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS00

Near Kerrville, TX 78028

Colton B.

Job Details: 12/07/2021

Replaced baffle and light bulb, unit testing good. ; used 1 8206232A (LIGHT BULB) from stock

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOS51EC0HS02

Near San Antonio, TX 78254

Scott

Job Details: 12/07/2021

Customer complaint was oven turning itself on. Tested and found bad console and control board. Ordering console and control to fix issue.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near San Antonio, TX 78238

Sebastian

Job Details: 12/07/2021

Replaced control and tested unit, working as it should.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near San Antonio, TX 78238

Sebastian

Job Details: 12/07/2021

Replace the cam belt and motor unit no longer squeaking tested unit good to go

We serviced a

WHIRLPOOL OVEN ELECTRIC [S

Model WOS51EC0AS02

Near San Antonio, TX 78254

Sebastian

Job Details: 12/07/2021

Called and confirmed that customer wants to go through with repair the part thats needed is the consul for the front returning with control as well as restoring the consul will give me an idea of what else is wrong with the unit at this point I can confirm that the consul definitely needs to be changed out putting part on order setting for the first available opening on the 20th. Informed customer that there may be further issues with the unit after restoring the console.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near San Antonio, TX 78240

Drew

Job Details: 12/07/2021

Installed rack adjusters and pivot lines to resolve issue. No further issues at this point

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Kerrville, TX 78028

Colton B.

Job Details: 12/07/2021

Issue was a no drain dishwasher. Drain hole on sump assembly is not as wide as it should be. Ordering new sump assembly and drain pump.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near San Antonio, TX 78255

Scott

Job Details: 12/07/2021

Customer complaint was dishwasher not drying. Tested and found bad heating element. Changed out heating element and tested with no further issues.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near San Antonio, TX 78254

Sebastian

Job Details: 12/07/2021

Discovered detached manifold. Able to reattach it. Explained proper usage of rinse aid and operation of dishwasher. Unit testing good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near San Antonio, TX 78256

Sebastian

Job Details: 12/07/2021

Replace the manifold and level unit good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near San Antonio, TX 78255

Drew

Job Details: 12/07/2021

Installed ice bin and unit began dispensing ice, customer asked about fridge gasket because there is visual tears. Ordering new one but part is OOS ; O-emld tckt

We serviced a

WHIRLPOOL COOKTOP ELECTRIC

Model WOS72EC0HS02

Near San Antonio, TX 78253

Drew

Job Details: 12/07/2021

Installed new control board to resolve the resetting issue. No further issues at this point

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Helotes, TX 78023

Jesus C.

Job Details: 12/07/2021

Installed new control and UI. Thermistor @ 32F 8.8k in right position. Tubing pushed back against wall. Will need to monitor unit for any issues. No restrictions in evaporator. Job complete. Sr 7732429049

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Boerne, TX 78006

Colton B.

Job Details: 12/07/2021

Customer canceled.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near San Antonio, TX 78258

Shawn W.

Job Details: 12/07/2021

I removed the panel and replaced the vent wax motor and the main control. I tested unit. The fan is now operating as designed. I reassembled the unit. This dishwasher is now fully functional.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near San Antonio, TX 78260

Shawn W.

Job Details: 12/07/2021

I filled the service manual procedures for removing the bezel/deflector from the vent wax fan. However, it works better on paper and I damaged the bezel. I replaced the vent wax fan and the bezel. The unit is now fully functional but the bezel will need to be replaced for complete and proper venting. Part ordered.

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near San Antonio, TX 78244

Zachary

Job Details: 12/07/2021

Had to bust up ceased washplate to remove and replace gearcase. Replaced gearcase, calibrated and tested washer. Washer is now working as designed. No other issues or error codes found.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near San Antonio, TX 78253

Drew

Job Details: 12/07/2021

Replaced the bottom seal and tested to ensure no leaks. No further issues at this point

We serviced a

WHIRLPOOL WALLOVEN

Model JJW8627DDS

Near San Antonio, TX 78209

Drew

Job Details: 12/07/2021

Upon arrival found the door swinging freely at the bottom as the frame detached from the outer assembly. Found the sheet metal is stripped. Ordering frame and outer assembly to resolve issues

We serviced a

KITCHENAID MICROWAVE OVEN

Model KMBS104ESS02

Near San Antonio, TX 78260

Shawn W.

Job Details: 12/07/2021

I replaced the console and found that the start key is still not working. I spoke with Andrew, Senior Technician at Whirlpool. I explained the situation and we determined that there is a possibility that the new main control is the problem or that we have a part problem at the distributor. He directed me to have the Distributor ensure they are distributing the correct part for both the console and the appliance manager. Information sent to parts department. I informed our customer that ACT will contact them once the parts research is completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near San Antonio, TX 78256

Scott

Job Details: 12/07/2021

Customer complaint was dishwasher turns itself off. Tested and found bad control and that all buttons except start do not work. Will not even start running any cycle. Ordering new console and control to fix issues.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ07

Near San Antonio, TX 78254

Jay

Job Details: 12/07/2021

Replaced blower fan. Unit test good.

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Converse, TX 78109

Chris S.

Job Details: 12/07/2021

Customer stated that dryer was making horrible right vibrating noise. It should be dry or assembly and blower wheel ordering blower motor just in case waiting on dryer assembly part coming back on the 20th.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near San Antonio, TX 78255

Scott

Job Details: 12/07/2021

Went to change harness but it was the wrong part. Ordered thermistor to fix issue.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near San Antonio, TX 78254

Jesus C.

Job Details: 12/07/2021

Tested unit. Back left burner not igniting. Found electrode loose. Secured electrode. Good flame. Burner is good. Bake only igniting partially. Found gas tube blocked with soot. Cleaned gas tube. Full flames on bake. No further issues. Job complete.

We serviced a

KITCHENAID OVEN ELECTRIC (S

Model KOSE507EBS05

Near San Antonio, TX 78244

Chris S.

Job Details: 12/07/2021

Customer stated that blower fan would stay on for hours and light would stay on for hours found issue to be faulty door switch and blower fan. Customer does not wanna go through with repair said that Best Buy would exchange it if theres any issues with it.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC704FPS03

Near San Antonio, TX 78261

Douglas H.

Job Details: 12/07/2021

Last trip found deformed gasket not allowing proper seal for freezer. Replaced gasket and molded into proper position. Unit now sealing properly. Unit testing good. Asked customer to monitor the unit. If issues persist please order W10795847 right hand rail and W10847855 switch

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near San Antonio, TX 78254

Jay

Job Details: 12/07/2021

Replaced drain motor. Unit works good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near San Antonio, TX 78254

Jay

Job Details: 12/07/2021

Replaced inlet valve and motor assembly. Still wasnt working correctly. Pulled and reseated connectors on control board. Tested connection pins IAW with tech sheet found resistance of 3.4 ohms. Ordering control board..

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near San Antonio, TX 78245

Jay

Job Details: 12/07/2021

Put received is broken. Oils not install. Ordering new one.

We serviced a

KITCHEN AID ICEMAKER (STANDA

Model KUIC15NRXS2

Near San Antonio, TX 78209

Zachary

Job Details: 12/07/2021

Checked icemaker, coil was compromised for cutting the ice. Replaced coil ice cutter assembly. Ice maker is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Boerne, TX 78006

Scott

Job Details: 12/07/2021

Customer complaint was icemaker not working,freezer not cooling and water dispenser pad getting stuck. Tested and found bad freezer thermistor and water pad. Ordered evaporator harness with thermistor and water pad to fix issue. Scheduled follow up for the 20th of December.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near San Antonio, TX 78266

Douglas H.

Job Details: 12/07/2021

Last tech found SS issue. Confirmed diagnosis of faulty compressor and leaking Evap. Replaced both compressor and evaporator to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, unit held charge. Unit began cooling immediately upon testing. Advised customer of 24-48 hr cool down period. No further issues at this point.

We serviced a

JENN-AIR OVEN ELECTRIC (D

Model JJW3830IL01

Near San Antonio, TX 78209

Sebastian

Job Details: 12/07/2021

Found that glass is broken again due to the bracket being busted ordering bracket for the other side to come with two new brackets and re-ordering glass.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near San Antonio, TX 78253

Jesus C.

Job Details: 12/07/2021

Called manufacturer. No concession given for this trip. Advised customer of issue. Customer will contact manufacturer. Sr 7732086974. Rusting on cabinet and top. Will need to be replaced.

We serviced a

WHIRLPOOL MW-HOOD COMBO

Model WMH32519HZ1

Near San Antonio, TX 78245

Jay

Job Details: 12/07/2021

Hood light wont turn on. Removed panel and found two socket wires with discoloration. Discoloration on socket as well. Advised customer on parts and solution. Customer will take care of it themselves.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near San Antonio, TX 78261

Shawn W.

Job Details: 12/07/2021

I removed the door panel and replaced the UI control and console. It tested. This unit is now filling, washing and draining. Fully functional.

We serviced a

WHIRLPOOL THIN-TWIN 24' LE

Model CGT9100GQ1

Near San Antonio, TX 78215

Sebastian

Job Details: 12/07/2021

Got with tech line again found that all that was needed was a service key to make adjustments unit is working as it should if problems come back the board for the UI needs to be changed out.

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near San Antonio, TX 78218

Chris S.

Job Details: 12/07/2021

Customer stated washer was giving low flow error code. Found issue to be faulty water valves. Replaced valves tested unit everything working properly.

We serviced a

SAMSUNG DRYER

Model n/a

Near Boerne, TX 78015

Colton B.

Job Details: 12/07/2021

Informed by customer that unit has already been fixed.

We serviced a

KITCHEN AID DISHWASHER

Model KDTM604KPS0

Near San Antonio, TX 78213

Drew

Job Details: 12/07/2021

Installed both parts to resolve the f8E4 code. Unit tested fine. No further issues at this point

We serviced a

WHIRLPOOL OVEN ELECTRIC (S

Model WOS51EC0HB01

Near Spring Branch, TX 78070

Jim G.

Job Details: 12/07/2021

I verified a faulty bake element.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204EPA4

Near San Antonio, TX 78218

Chris S.

Job Details: 12/07/2021

Replaced dispenser tested unit found the water was still cold call customer might need to run hot water by sink first or get plumber to come back out and check the hot water side customer says she does not wanna run the water that long because it takes a while for the water to get hot. Other than that everything is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Bulverde, TX 78163

Jim G.

Job Details: 12/07/2021

I was able to verify that the amp draw on the compressor was significantly lower than normal. Techline helped me confirm a sealed system and possible compressor issue. Wattage reached a maximum of 55 during service test. Recommended using isolating low and high side. No dye drier can be used for his machine. Chris SR# no number given due to system issues.

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRM02

Near Bulverde, TX 78163

Jim G.

Job Details: 12/07/2021

I does t not appear this issue is a control issue as the auger motor is failing at will even with 120 VAC. It appears seized up.

We serviced a

JENN-AIR OVEN ELECTRIC (D

Model JJW2430IL01

Near San Antonio, TX 78216

Zachary

Job Details: 12/07/2021

Checked oven, issue is inner glass is broken on door. Replaced inner glass and door is now as designed.

We serviced a

SAMSUNG WASHER

Model n/a

Near San Antonio, TX 78261

Jim G.

Job Details: 12/07/2021

Verified an issue at the breaker. No signs of issues with machine at this time. Rescheduled payment. ; schdld next appmnt for 12/8 WED !

We serviced a

MAYTAG DISHWASHER

Model MDB7749SBW2

Near San Antonio, TX 78256

Jim G.

Job Details: 12/07/2021

Ive installed the console. Issue is resolved.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near San Antonio, TX 78239

Chris S.

Job Details: 12/07/2021

Customer stated that top rack was not working properly found the back wheel popped off of track. Had to pull dishwasher out to take truck off to get Will to get back on the track unit everything working properly.

We serviced a

JENN-AIR ICEMAKER (STANDA

Model JIM158XYRS0

Near San Antonio, TX 78239

Douglas H.

Job Details: 12/07/2021

Customer stated unit stopped making ice again. Ran through test mode to find auxiliary drain pump causing the issue. When the unit drains the overflow switch in the auxiliary drain pump causes the switch to stop power to the unit. Auxiliary drain pump would need to be replaced to get unit fully functional. Would give part at wholesale cost plus shipping 1901a drain pump (367.22 plus tax). Marcone showing part as OOS. Advised customer of this situation, also advised customer of not being able to warranty the part if they purchased the part themselves. Customer purchased part from Amazon while in home. Scheduled for soonest availability to install part. ; schdld next appmnt for 12/21 TUE !

We serviced a

WHIRLPOOL COOKTOP GAS

Model WCG55US0HS00

Near San Antonio, TX 78245

Jesus C.

Job Details: 12/07/2021

Tested unit. Found back left burner low flame. Will need new valve.

We serviced a

WHIRLPOOL OVEN ELECTRIC (D

Model WOD51EC0HS02

Near San Antonio, TX 78245

Jesus C.

Job Details: 12/07/2021

Installed new hinges. Upper door still lifting up on its own. Will replace door assembly.

We serviced a

MAYTAG WASHER

Model LAT9357AAE

Near San Antonio, TX 78210

Jesus C.

Job Details: 12/07/2021

Tested unit. Found driveshaft broke off from transmission. Transmission no longer in stock. Customer will order a transmission and contact for install.

We serviced a

KITCHEN AID REFRIGERATOR

Model KSSC48QTS00

Near Fair Oaks Ranch, TX 78015

Colton B.

Job Details: 12/07/2021

Ordered wrong part, reordering the correct part.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near San Antonio, TX 78247

Zachary

Job Details: 12/07/2021

Checked icemaker, issue is tray has popped off gear causing ice maker to do its job properly. Replaced ice maker and tested. No other issues or error codes found. Refrigerator is working as designed.; used 1 W10873791 (Icemaker) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near San Antonio, TX 78247

Zachary

Job Details: 12/07/2021

Checked washer, would display lights but unable to turn off unit to put it in diagnostics. Replaced control and console. Tested and washer is now working as designed. No other issues or error codes found.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Cibolo, TX 78108

Zachary

Job Details: 12/07/2021

Checked dishwasher, customer is experiencing drying issues. Found error code F7E1- heating no heat, F2E1- doesnt exist. Tested and control is not supplying heater with power. Found no loose connections. Ordering control board to resolve issue. .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Corpus Christi, TX 78405

Adam

Job Details: 12/07/2021

Customer complaint of unit leaking from front door panel in the center at the bottom during my visit I ran The unit through a normal wash cycle once it hit the actual washing stage large amount of water started to splash out from between the cabinet and door. Would need to replace inner door to resolve issue. But customer will be returning product to retailer. Issue resolved

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Corpus Christi, TX 78410

John L.

Job Details: 12/07/2021

Inspected unit, found the shipping bolt was not removed. Remove the shipping bolt and tested unit afterwards. Unit is no longer shaking and issue has been resolved.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Port Aransas, TX 78373

Michael

Job Details: 12/07/2021

Th ring around the top of the tub is cracked and grabbing the clothes when she takes them out. RAC appliance, found the tub ring is broken on the back left causing the issue. Ordered the part and rescheduled the customer.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Corpus Christi, TX 78414

John L.

Job Details: 12/07/2021

Customer has video of issue, unit is making a lot of noise during spin cycle. Tested spin on unit, Noise is from gearcase, bearings going out. Gearcase will need to be replaced to resolve issue.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Corpus Christi, TX 78415

Adam

Job Details: 12/07/2021

Inspection of the unit shows product will run for just a couple of moments as well as heat but then will stop. Further inspection says motor has gone bad.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Portland, TX 78374

Michael

Job Details: 12/07/2021

Wont lock and motor wont engage. F7EA motor disconnected error, cleared error code. Tried the spin cycle, the motor isnt turning. Removed the top cover, found the connector to the stator was burnt off. Ordered the control and the stator, rescheduled the customer.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Corpus Christi, TX 78414

John L.

Job Details: 12/07/2021

Inspected unit, F8E1 Long fill code. Changed out valve, ran test cycle. Issue on this unit has been resolved.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Corpus Christi, TX 78412

Adam

Job Details: 12/07/2021

Customer complaint of unit not heating. Inspection of unit shows good voltage and good airflow. Further inspections or testing on components all home out within range except for thermostat. Replaced thermostat to resolve issue.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Corpus Christi, TX 78413

Adam

Job Details: 12/07/2021

Unfortunately not all parts that were ordered were received. I am missing the basil re-order components and rescheduling other parts. I have spoken with the customer and they do understand. Also on file new contact number.