We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
Our customer experienced a gradual warming in both sections to the point that both sections were completely warm. This condition was preceded by a high pitch humming noise. There is an amp draw of 2 to 9 amps at initial start up attempt of the compressor. The compressor does not stay on and it then drops to 0.12 amps. I tried both start device in the kit and same readings.I measured the resistance of the compressor and got 4.9 5.5 and 10 ohms. I counseled with DH. He feels the compressor is failing under load. Im ordering the compressor and all required lock rings. Parts OOS.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS
Near San Antonio, TX 78254
Sebastian
Job Details: 03/10/2022
Could not get ahold of customer closing out until they call us back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW03
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Returned with parts to repair. Replaced control box and start device. Plugged in unit. Control box now powers on and functions as designed. Compressor kicks on and unit is now cooling again. Advised customer to wait 48 hours for unit to reach its maximum coolness before putting food back in. Unit now functioning as designed.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Returned with part to repair. Replaced control. Tested unit in diagnostic mode. Unit completed cycle successfully. All components working as they should. Light are also now working properly. Unit now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
I looked for obstructions to the shifter and did not see any. As directed by Whirlpool Senior Technician I replace the shifter the. Went into diagnostics and cleared the error codes. I ran the Motor Speed Tachometer Test under the Sensor Feedback mode of diagnostics. It was now reading the RPMs. I ran service diagnostics cycle and all loads functioned as designed. This unit is now fully functioning as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Customer reported dishwasher never functioning at all since moving into house and error code F8E4. Upon arrival tried starting unit and unit would not start and error code F8E4 would pop up. Checked connections to float switch and found everything connected correctly. Replaced float switch and tested unit. Unit now powers on and successfully completes diagnostic cycle. Unit now functioning as designed. Gave customer instruct on soap usage and rinse aid.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
I called our customer and they had secured a different drain hose that they were hoping I could install. I explained that this is an installation issue and per my previous visit they have a siphoning affect that will need to be addressed by a plumber. This is not my expertise and I cannot get into installation issues involving water. Our customer can provide SR number 7732972730 to their plumber to reference with the manufacturer in regards for options to installation. Outside of raising the standpipe 3 inches Whirlpool Senior Technicians informed me that there is not a siphon break kit designed for this without a floor drain. So as directed by Whirlpool they have informed me that a control will not resolve this problem. Control of soap and a standpipe above 39 inches is the only directed solution. Our customer told me they will install the new drain hose and that they have adjusted the soap level. If they have any future problems they said they would call us back. If there are any other call backs and the Technician finds the stand pipe not above 39 inches or a siphoning kit set up by a plumber that is not working for our customer the Technician needs to reach out to Whirlpool Tech Line for any further options. As it stands currently Whirlpool does not have a solution outside of changing the stand pipe. I received a message from our office that they wanted me to go out and install the part but to not install it if it is not the correct part. I do not recall ever informing our customer of a part that needed to be installed. Otherwise I would have ordered it myself. I arrived at our customers home and had them sign a water damage waiver. I was not familiar with the part they had and they explained to me that this was a part that they came up with when researching online about their situation. This is obviously completely different from me telling them to order a part and scheduling a call stating that I said I would put it on. This never happened. I explained that I would need to talk with my office. I was directed to not install the customers part and to refer them back to Whirlpool with the SR number. As soon as I knocked on the door our customer directed me to come in and sit down. I told him this was not necessary. He insisted and directed. I obliged. He now wanted to go over my notes that he had failed to read on my previous trip. I went over everything with our customer. At a certain point he wanted to discuss it more and told me that I owed him 7 more minutes since I was not suppose to be there until 1200. He spoke some more then stated again that I owed him 7 more minutes. I explained to him that I did not owe him 7 minutes, that I did not like the way he was talking to me and that we were done here. He told me we were not done. I told him we were and I exited the home. While I was heading to my vehicle he came out the door and told we were not done because he was going to call my boss. I told him to call my boss. I contacted NR. Our customer has been placed on ACT DNS for providing false information to receive a service call. I contacted Whirlpool Trade Care Team to document the unfortunate situation and to place on Whirlpool DNS list SR# 7733152322 Customer Install and Instruct.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODE300ESS02
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
our customer is experiencing moisture developing inside the glass on their Upper Oven. This started a few months ago. Previously they did not experience this as a problem. I took a picture of the glass oven door in its current state and I could not see any damage to the door. Usually I will find other problems with the door not moisture inside the glass. I figured this would be normal for a oven because you have collier are on the outside of the glass and increased heat on the inside of the oven. As the heat radiates the thermodynamics would cause some condensation, especially if there is cold air on the outside. I was not quite sure if this was normal and or if I could anything to correct this problem and figured this would likely be a cosmetic rather then functional problem. I can only repair functional problems past the first 30 days of purchase. I. Oh sealed with DH and was told that this is normal operations for a glass oven and that this would also be a cosmetic repair if it was abnormal operations. I contacted the Senior Technician Line at Whirlpool and spoke with Chris. I explained what was happening and also asked if a cabinet seal being worn could cause more then normal condensation. He told me no and explained that this is normal functioning of the oven and pretty much described what I stated earlier. SR# 7733156296. There is nothing that I can do to fix this design problem. And, AIG will not cover cosmetic or non-functional design problems. I called our customer to explain and to break the news that there is nothing Im authorized to do to remedy the normal design function. I offered fir her to copy the SR# over the phone. She preferred it in a text. We do not have text available as technicians. I explained she would receive my notes with the SR number once I close out the job ticket.; ordrng 1 W11354870 (Glass Door) and 1 WPW10347596 (Glass door)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Returned with part to repair. Installed new spud orifice assembly on burners. Burners now simmer better and flames are not as harsh or high as it was before. Unit now functioning as designed
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jay
Job Details: 03/10/2022
Ui panel is straight but screen is crooked. Also wont connect to internet. Ordering ui board. ; ordrng 1 W11297709 (Ui)
We serviced a
JENNAIR COOKTOP GAS
Model JGC3530GS01
Near Spring Branch (unincorporated community), TX 78070
Shawn W.
Job Details: 03/10/2022
I uninstalled and disassembled the gas cooktop from the cabinet. I replaced the spark module and reassembled and reinstalled. Tested u it. Left front burner is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bulverde, TX 78163
Shawn W.
Job Details: 03/10/2022
Our customer has been experiencing error codes F0E3 Overload and F2E2 HMI Disconnected. I followed Technical Service Pointer #: W11436350 Action Required: MandatoryRelease Date: February, 2020 Whirlpool and Maytag 4.7/5.3CF Top Load Washers and Matching Dryers F2E2 Contact Service Error. I checked to DS if the ribbon connector was disconnected on the internal UI. It was not. I replaced the console UI and conducted programming procedures. I entered diagnostics to check for error then ran DLMS calibration and service diagnostics cycle. All loads functioned as designed. I advised our customer to only use a dedicated circuit for this model due to the sophisticated electronics. I also went over care and use in regards to proper inputs and loading. This unit is now fully functioning as designed.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near San Antonio, TX 78233
Douglas H.
Job Details: 03/10/2022
Customer stated unit console not coming on. Stated this is the 3rd unit doing the same thing. Found issue to be incorrect electrical provided to unit, L1-G 240 volts (should be 120), L2-G 0 volts(Should be 120), L1-N 240 (should be 120) L2-N 0 (should be 120) L1-L2 240 shows as correct due to L1 getting all the power. Recommended to contact electrician to correct electrical issue. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cibolo, TX 78108
Douglas H.
Job Details: 03/10/2022
Customer stated unit not letting in hot water. Found unit is dispensing hot water. Customer stated that after the fill reaches in the tub and feels cold water. Allowed unit to fill to see how hot it is at the end of filling. Water in tub was barely warm. Unit needs new control and temp switch. Ordering both and bringing back water valve just in case. Control oos. ; ordrng 1 WPW10285518 (Temp switch) and 1 W11498797 (Control)
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Alice, TX 78332
Adam
Job Details: 03/10/2022
Customer complaint of oven not working as well as burners. Inspection of unit shows error code for internal board failure. Will need to replace control board as well as several switches.; ordrng 1 W11204488 (cntrl-elec) and 2 3148952 (switch,infinite lf)s and 2 3148954 (element,surf.rf)s
We serviced a
MAYTAG DRYER
Model MEDP576KW
Near Corpus Christi, TX 78415
John L.
Job Details: 03/10/2022
Installed bulkhead and vent components, all parts fit nicely. No gaps on bulkhead or vent trap. Clothing should no longer get caught onto components. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Alice, TX 78332
Adam
Job Details: 03/10/2022
Customer has video of units making strings popping noise during wash cycle. Inspection of unit shows no error codes. Further inspection shows large amounts of oil coming from gearcase saturating all other components rotor stater and clutch. Will need to replace gear case rotor stater clutch and wash plate to resolve issue; rqstng P&A on 1 W10625252 (screw) and 1 W10834890 (washplate) and 1 W10868473 (gearcase) and 1 W10579778 (stator) and 1 W10447975 (slider) and 1 W10817398 (clutch) and 1 W10447979 (rotor) and 1 W10636382 (screw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Victoria, TX 77904
Michael
Job Details: 03/10/2022
The ice maker isnt calling for water, ordered the ice maker kit and the inlet valve, rescheduled the customer ; ordrng 1 W10882923 (Ice maker) and 1 WPW10349187 (Valve)
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Alice, TX 78332
Adam
Job Details: 03/10/2022
Customer complaint of unit turning on in the middle of the night. Inspection of unit shows no error codes and product is getting good voltage. Replace control board and interface to resolve issue.; rqstng P&A on 1 W10873480 (panel-cntl) and 1 W10847946 (cntrl-elec)
We serviced a
MAYTAG DRYER
Model MED8630HC1
Near Corpus Christi, TX 78411
John L.
Job Details: 03/10/2022
Unable to do repair, unit is stacked and is in a tight enclosure. A helper is required to assist in installation of components.ATTENTION: HELPER REQUIRED ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ
Near Aransas Pass, TX 78336
John L.
Job Details: 03/10/2022
Install door and other components received. Issue on this unit has been resolved.; schdld next appmnt for 3/15 TUE !, states that autho needed
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Corpus Christi, TX 78410
John L.
Job Details: 03/10/2022
Customer was unaware of appointment, went to location to once over the unit. Everything in unit looks good, all switches still actuating. Customer has yet to time out timer, customer will do so. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB
Near San Diego, TX 78384
Adam
Job Details: 03/10/2022
Customer complaint of burning smell coming from refrigerator. Inspection of unit shows good voltage and compressor compartment in good condition it is lacking for a bit of air circulation but thats only because unit was pressed completely flat against the wall further inspection of freezer compartment shows all wires and harnesses including fan motor good working condition. Unit has never lost temperature and never went out of power. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Victoria, TX 77904
Michael
Job Details: 03/10/2022
The open button on the dispenser is broken and wont lock in place. Ordered part and rescheduled the customer ; ordrng 1 W10861000 (Dispenser)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Victoria, TX 77904
Michael
Job Details: 03/10/2022
Installed new control panel and rebooted it. The appliance is heating and working normal
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Victoria, TX 77905
Michael
Job Details: 03/10/2022
The appliance had the rinse light flashing when I plugged it in, canceled it at the start button. No error codes, tested the inlet valve, it has good water pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Roanoke, VA 24019
Chris S.
Job Details: 03/10/2022
I installed the compressor along with the filter / dryer. I pressurized with nitrogen. I pulled a vacuum. I charged the system with refrigerant. All operations check okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Salem, VA 24153
Chris S.
Job Details: 03/10/2022
There were two wire connectors going to the ice maker mold heater that were left disconnected. I reconnected the connectors and made sure the e2 error code was no longer present. All operations check okay.
We serviced a
WHIRLPOOL KITCHEN
Model MDB9979SKZ
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/10/2022
I installed the element and checked for possible leaks. All operations check okay. ; used 1 W11537778 (Element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Salem, VA 24153
Chris S.
Job Details: 03/10/2022
The filter housing isn't working correctly. The filter is sticking. ; ordrd 1 W11162042 (Filter housing)
We serviced a
AMANA DRYER
Model NED5800HW0
Near Vinton, VA 24179
Uriah B.
Job Details: 03/10/2022
"Needs UI console. ; ordrng 1 W11378950 (Ui console), used 1 280148 (Thermistor kit) from stock"
We serviced a
JENNAIR RANGE
Model JDS1450FS0
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/10/2022
Installed bezel. All operations check okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/10/2022
Icemaker got messed up in harvest. Replaced icemaker and cleared ice build up. Ran check. All checks ok. ; used 1 W10873791 (IM) from stock
We serviced a
WHIRLPOOL LAUNDRY
Model WTW4616FW2
Near Roanoke, VA 24015
Uriah B.
Job Details: 03/10/2022
Checked operation. Reset unit. All checks ok. ; used 1 Wp8567668 (Tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325DSHW08
Near Roanoke, VA 24014
Uriah B.
Job Details: 03/10/2022
Replaced RC door. All checks ok.
We serviced a
WHIRLPOOL LAUNDRY
Model MHW6630HW0
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/10/2022
There is an f0 E5 error code present. I checked operations in test cycle. All operations checked okay in the test cycle. We discovered that spin was turned off in the bulky items cycle. Customer will use and observe carefully. If this issue continues we will need to replace the control.W11322883; rqstng P&A on 1 W11322883 (Control board)
We serviced a
WHIRLPOOL KITCHEN
Model MDB9979SKZ
Near Cave Spring, VA 24018
Chris S.
Job Details: 03/10/2022
F9e1 f8e1 the blade on the drain pump impeller was broken. I remove the blade. Customer chose to leave the blade uninstalled at this time. all operations check okay.
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Bryant, AR 72022
Blake D.
Job Details: 03/09/2022
"Replaced light bulb, tested unit now the light comes on and shuts off when the door shuts, unit operation checks okay"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Malvern, AR 72104
Blake D.
Job Details: 03/09/2022
"Inspected unit for not dispensing ice, re over ice in found some ice stuck together, also found that the middle of the ice bin is out of place, after readjusting the ice bin, and the unit, the ice bin would right back to out of place, diagnosed to need ice bin assembly ; ordrng 1 W11185686 (Ice bin assembly)"
We serviced a
WHIRLPOOL 30' FDBM
Model WRF560SEHZ00
Near Alexander, AR 72002
Micheal
Job Details: 03/09/2022
Replaced locked up filter head due to not dispensing. Tested for leaks and proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Alexander, AR 72002
Micheal
Job Details: 03/09/2022
"Customer complaint shaking alot. Ran diagnostics and no errors appeared, ran wash and spin cycle.possible bent suspension rod. Ordered suspension rods; ordrng 1 W11130362 (Dampers)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Vilonia, AR 72173
Chad
Job Details: 03/09/2022
"Inspected unit for lump ice, found fill funnel on icemaker blocked by debit causing water to overflow intobin, removed obstruction and unit worked as should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Vilonia, AR 72173
Chad
Job Details: 03/09/2022
Installed control to replace control with intermittent failure
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Conway, AR 72032
Chad
Job Details: 03/09/2022
Replaced drain lines to replace damaged ones
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Greenbrier, AR 72058
Chad
Job Details: 03/09/2022
Replaced water lines due to dripping dispensor
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Greenbrier, AR 72058
Chad
Job Details: 03/09/2022
"Installedcelement and infinite switch to rep,ace shorted ones"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Morrilton, AR 72110
Chad
Job Details: 03/09/2022
Installed board and actuator to replace shorted ones.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Little Rock, AR 72211
Micheal
Job Details: 03/09/2022
"Replaced spin basket due to broken weld in the center post. Ran diagnostics and no errors appeared, ran into wash and spin cycle. Tested for leaks and proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25ETSS00
Near Little Rock, AR 72211
Micheal
Job Details: 03/09/2022
"Replaced icemaker due to no ice, cycled unit and tested, operation normal. Collected balance of $53.22 by cc 2135.."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Little Rock, AR 72223
Micheal
Job Details: 03/09/2022
Replaced both remaining LED's. All lights are now working..operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Hot Springs, AR 71913
Blake D.
Job Details: 03/09/2022
"Replace pump board hose and switch, tested unit ran diagnostic found no error codes, ran auto test unit went through the full test and pump cut off, unit operation checks okay"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/09/2022
"Installed capacitor when running calibration the motor stayed on and slowly turned the basket, tried to turn unit off after unplugging and plugging back in the unit wouldnt turn on, and there is no light on the board, diagnosed to need control and motor; ordrng 1 W11170317 (Control) and 1 W10890624 (Motor)"
We serviced a
WHIRLPOOL KITCHEN
Model KUIX535HPS01
Near Little Rock, AR 72223
Micheal
Job Details: 03/09/2022
"Replaced failed recirculation pump due to continuous squealing noise, tested for leaks and proper operation. Used W11542867 pump from truck stock,.; used 1 W11542867 (Pump) from stock"
We serviced a
JENN-AIR OVEN
Model JGC7636BP00
Near Little Rock, AR 72227
Micheal
Job Details: 03/09/2022
Called customer to let them know that we haven't received the part yet. Left message on voice-mail. Scheduled 2 weeks out.; schdld next appmnt for 3/23 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Little Rock, AR 72209
Micheal
Job Details: 03/09/2022
"Replaced cracked fill valve, tested for leaks and proper operation. Working normal"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/09/2022
"Inspected unit for not draining/washing, ran diagnostic found no error codes, ran test 4 unit did drain, ran test 12 auto test no error codes after test, ran test 7 spin, unit fully spun no error codes, unit runs as designed"
We serviced a
WHIRLPOOL WASHER
Model wfw8640bw0
Near Hot Springs Village, AR 71909
Blake D.
Job Details: 03/09/2022
"Inspected unit for leaking, found the bellow to cause the leaking and damaged, diagnosed to need bellow; ordrng 1 W11106747 (Bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Benton, AR 72019
Blake D.
Job Details: 03/09/2022
"Called customer wrong number, inspected unit for not cooling, found the compressor to come on and off, tested windings 11 resistance and 5 resistance, tested voltage going to the compressor got 120, put a new start device on compressor, compressor stayed in but still made a noise, tested amps to compressor found 8.9 amps, compressor is hot, diagnosed to need compressor for being locked up, ; ordrng 1 W11370574 (Compressor)"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Conway, AR 72032
Chad
Job Details: 03/09/2022
"Inspected unit for not drying as should, checked airflow, no obstructions, ran service diagnostics, no errors present, checked inlet outle thermistor, ohmed out correctly, ran test cycle, way before time steam valve sprayed a lot of water, removed back panel, ohmrd out water valve, found valve resistance to be out of specs, diagnosed to need valve; ordrng 1 W11216837 (Valve)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78251
Sebastian
Job Details: 03/09/2022
Found that the unit would not engage in spin or agitate, checked under unit found that harness was completely loose nothing was unplugged though. Removed agitator to see if anything was caught as something just did not feel right removed a little bit of debris under agitator plate but not enough to cause a unit to seize up. Unit is pulling an error code for a motor failure and target RPM not reached confirmed that the belt is intact clutch was intact. Ordering motor and capacitor to resolve error code issues did also find that the basket has heavy wobble on the transmission unit is a clip on style basket, Cannot tighten any further it appears the basket might be damaged ordering basket and gear case as contingency gear case might be just fine if new basket fits squarely on and does not wobble. While troubleshooting today we found out the board was only putting out 30 V to the motor went ahead and changed the board and this Did not seem to affect the motor motor still not kicking on. Motor that was available late last night apparently was not there, parts team to reach out when all parts available; rqstng P&A on 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11428524 (Capacitor) and 1 W11497303 (Motor) and 1 W11454734 (Gearcase) and 1 W11399437 (Pump) and 1 W10752719 (Basket) and 1 W11545744 (Harness)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near San Antonio, TX 78216
Jim G.
Job Details: 03/09/2022
I verified fan not functional. Ordering fan motor. ; ordrng 1 W11387394 (Condenser Fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78222
Jay
Job Details: 03/09/2022
Ran service test and it passed. Ferried diffuser was working. It is. Ordering control board. ; ordrng 1 W11089236 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Converse, TX 78109
Chris S.
Job Details: 03/09/2022
Upon arrival called customer to give ETA and customer said they do not need service they figured it out the problem.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78209
S
Job Details: 03/09/2022
Upon arrival switched out motor and issue persisted. Contacted tech line to figure issue out. Tested terminal block and found that under pod I was not getting the full 240 volts. Also noticed the terminal block was burnt from the black wire. Power Chord from unit to outlet is dis functional . Ordering 2 terminal kits and 1 wire harness if more wires are burnt to resolve issue. Sr-7733146244; ordrng 2 279318 (Terminal kit)s and 1 W10704067 (Wire harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/09/2022
Our customer had 5 concerns. There is a scratch on the upper left plastic trim molding on the refrigerator door. The refrigerator door has a rubbing sound that is not normal when opening. The freezer door has a clicking sound that I cannot hear and I have determined is normal. They are concerned that the kick plate is damaged. I have determined it is not. I removed the kick plate to test the refrigerator door sound and inspect the part. The refrigerator door sound is not normal and I have determined that the kick plate is not damaged. The unit is showing yellowing staining on both the upper left, rear and right walls of both the freezer and refrigerator cabinet. This yellowing is also on the top freezer glass shelf. This is a new build/remodel with appliances purchased and installed by Fergusons. I spoke with Travis, Senior Technician at Whirlpool to see if there were any service pointers or experience with yellowing on a unit that has never been used. He said not that he knew of. Our experiences can only be attributed to a refrigerator that was used. Our customer tried to clean this off and I tried as well to rub it off and it did nit remove. It is stained. Travis did acknowledge that we could only replace the refrigerator door and hinge to correct the rubbing sound. However, because of the staining we he has determined it unrepairable and to have me guide our customer to Whirlpool customer service for resolution. He informed me that for some reason this warranty has no 30 day cosmetic coverage and the coverage does not list staining SR# 7733146502 Model Number: KRSC703HPS01 Serial Number: HRA4119498. I contacted Whirlpool Trade Partners to document with Raya and inform her that I see no evidence that this unit has been used yet by our customer. This staining was there when delivered. It is possible that it was used by the retailer and sold as new or that it was sold to another customer and then resold as new. I was informed that this model and serial umber will be marked for no resale. SR#7733122593. I called our customer twice, once to provide a status update on in warranty and the second call to provide all the details and SR numbers with direction to contact Whirlpool for resolution. I received voice mail and left a detailed message.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS01
Near Boerne, TX 78006
Douglas H.
Job Details: 03/09/2022
Unit console not acting right. Managed to get unit into diagnostics to find error code F6E4 communication error ordering consul to resolve issue. Managed to get unit temporarily functional. Console oos. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model 106.742594
Near Boerne, TX 78006
Douglas H.
Job Details: 03/09/2022
Last tech found issue to be tubing to ice maker to be causing the issue. Replaced tubing to resolve the issue. Unit testing good now with no leaks.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HB0
Near San Antonio, TX 78254
Sebastian
Job Details: 03/09/2022
Found that the spark DSI module is making a popping noise up at the control verified that one of the wires was a little bit loose after tightening wire did not see any difference the unit is still popping up higher deck control that controls definitely failing went ahead and checked out igniter tried using sandpaper to scrape unit to see if we can get a spark spark is not making it down to the igniter customer must change out DSI module and igniter.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319EBS4
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/09/2022
Customer stated unit was bellowing smoke out of the top, about 30 seconds to minute after being used, and stated smelled of electrical burning smell. Got a faint hint of it when running the fan. Couldnt replicate and everything visible didnt appear to be burnt, except slight arching on the rack hooks internal. Ordering blower, all 4 hooks, and main harness to resolve the issues (harness is just in case). Harness is oos. ; ordrng 1 W11409088 (Blower fan) and 2 W10740485 (Front hooks)s and 2 W10573936 (Rear hooks)s and 1 W11302352 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Boerne, TX 78015
Douglas H.
Job Details: 03/09/2022
Customer stated unit load and go not dispensing soap. Found load and go low on soap and found load and go feature turned off. Turned feature on to resolve the issue. Unit functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78254
Sebastian
Job Details: 03/09/2022
Found a refrigerator section evaporator frozen over ordering the harness to resolve the issue unit has authorization parts and labor. ; ordrng 1 W11087438 (Fan assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Converse, TX 78109
Daniel
Job Details: 03/09/2022
Out of warranty. Customer reported charm bracelet stuck under agitator plate. Upon arrival saw charm sticking out under agitator plate. Removed agitator and removed charm bracelet for customer. Re installed agitator. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/09/2022
Tested unit. Poor water flow to ice maker and to dispenser. Found bad filter housing. Will order new housing. Customer will call to set up return visit. ; ordrng 1 W11162042 (Housing)
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near San Antonio, TX 78258
Jim G.
Job Details: 03/09/2022
Replaced faulty gasket. Issue resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW0
Near Converse, TX 78109
Daniel
Job Details: 03/09/2022
Customer reported no modes working besides drain and spin and error codes F3E2 and F4E0 popping up. Found error codes to be temperature sensor fault and heater assembly fault. Called techline and Techline had me test components from control end and both read open line. Techline then stated to check the heating assembly itself and if it has continuity then it is a bad wire harness but if it doesnt have continuity then it is the heating assembly itself. After opening up unit found that the wire harness that connects to the heating assembly is damaged and not connected to the heating assembly at all. Checked for continuity on heating assembly and heating assembly is giving continuity. Will need to order wire harness. Will return when parts are available to repair. Sr 7733145596 ; ordrng 1 W10422436 (Upper harness) and 1 W10498561 (Lower harness)
We serviced a
KITCHEN AID OVEN ELECTRIC (D
Model KODE300ESS00
Near Fredericksburg, TX 78624
Garry
Job Details: 03/09/2022
Customer complaint of uneven oven cavity temp, inefficient preheating, inability to maintain operating temperature, and intermittent power failures. Arrived to discover the following 2 error codes: F1E1 (Internal Oven Appliance Manager Failure) & F1E0 (Oven User Interface Failure). As per WP Tech Sheet & Techline (SR#7733147289 Steve), the repair can only be made by replacing ACU & UI. Ordering UI Panel (W10588726) and Control Board (W11179310) to resolve issues. UI Panel shows OOS. ; rqstng P&A on 1 W10588726 (UI Panel), ordrng 1 W11179310 (Control Board (w/ Power Supply))
We serviced a
KITCHEN AID DISHWASHER
Model KUDE70FXPA5
Near Fredericksburg, TX 78624
Garry
Job Details: 03/09/2022
Customer complaint of random beeping during operation of dishwasher and melted wiring harness. Found section of moisture barrier on UI Panel cracked and missing. I believe moisture and heat are interfering with UI Panel. Confirmed melted wiring harness inside door panel. Door panel also has missing screws and one that will need to be drilled out. We will need 5 Screws (WPW10348409). Customer has opted to contemplate replacement vs repair. In the event that customer chooses to repair this unit, we will need all of the aforementioned parts. Job complete. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Fredericksburg, TX 78624
Garry
Job Details: 03/09/2022
Customer complaint of washer being stuck on drain with door locked. Previous tech diagnosed as ACU failure. Confirmed diagnosis and replaced Electronic Control (W11201292). Customer added complaint of detergent not dispensing through cartridge. Verified 120v ac sent from DP2 on secondary board, observed detergent pump running, and confirmed that detergent is dispensing. Should customer complaint regarding detergent persist, we would want to return with dispenser (W10862190). Unit testing good, job complete.
We serviced a
KITCHEN AID COOKTOP ELECTRIC
Model KCED600GBL01
Near San Antonio, TX 78240
Garry
Job Details: 03/09/2022
Previous visit found cracked glass cooktop. Replaced Cooktop (W11051484) and tested unit. Unit testing good. Ordering Tape (WP8286642) to seal around edges of cooktop, as this part is obviously needed but was not shown on parts diagram. Please schedule for soonest availability once parts arrive. (K11IUW1DP1). ; ordrng 1 WP8286642 (Tape)
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near Helotes, TX 78023
Sebastian
Job Details: 03/09/2022
Found that the control is showing a stuck keypad error code and showing a cooktop hot indication verify that every infinite switch is good after unplugging unit and plugging it back in the hot surface light indicator disappears but if you flick the infinite switch on it does not go away this appears to be a control issue cannot get oven to work whatsoever all buttons on the keypad or down. Looks like theres one control will try to attempt to snag it if it is not there will update customer with information on backordered part; ordrng 1 W11564652 (Control)
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIP15PRXX1
Near San Antonio, TX 78209
S
Job Details: 03/09/2022
Upon arrival customer stated unit would him loudly. Found the recirculating pump to be faulty. Ordering 1 2313702 to resolve issue. ; ordrng 1 2313702 (Pump assembly)
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/09/2022
Model Number: WED7300DW1 Serial Number: M61510969. Our customer had a situation in which a vacuum attachment feel down into the dryer venting when cleaning the lint trap area. I removed the back panel, terminal block cover, vent tubing and the assembly lint chute. I removed the attachment, vacuumed out the back of the unit and surrounding areas and reassembled. This unit is now fully functional.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/09/2022
Installed new control. Tested unit on bake. Unit reaching 350. Broil is working. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Helotes, TX 78023
Sebastian
Job Details: 03/09/2022
Customers concern is the tubing for the water reservoir is not coming out cold enough verified 46 Degree temperature for today changed out diffuser as per last text diagnosis although I did not see anything wrong with it ordering control and thermistor to follow up with customer have the damper all the way open with the fridge set to recommended will clock temperatures again to see if this made a difference if not we will go forth with diagnosing control and thermistor; ordrng 1 W11203924 (Control box) and 1 WPW10384183 (Thermistor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78258
Shawn W.
Job Details: 03/09/2022
I called our customer to let him know I was on my way and to inform him that the unit is showing out of warranty in entitlements. I explained that I would need to take a picture of the receipt with a date and model number on it. He purchased this unit from a small appliance store and the receipt does not have a date or model number. This could end up being an e pensive repair if the control display is not working. He will contact the appliance store that he bought this from to secure a proper receipt, then call us back for a rescheduled appointment. I would pre-screen a control and a console for return trip.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/09/2022
I replaced the water line and installed the water pressure regulator. The unit is now dispensing water at 8 ounces in 8 seconds with the bypass. This unit is fully functional now. This should increase ice production. I went over some care and use with our customer and went over noise concerns in the owners manual.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near San Antonio, TX 78249
Jim G.
Job Details: 03/09/2022
Replaced all parts sent. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/09/2022
The RC is at 52 degrees F and the FC is at -6 F. On test 6 for damper I found that the damper was not opening. I was able to help it along with my screw driver. The damper was sticking explaining the intermittent high temperatures in the RC and lower temperatures in the FC. This unit will need a new jazz board and damper control. Parts replaced. The fresh food section temperature was down to 39 degrees F about 45 minutes after repair. This unit is now fully functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Antonio, TX 78223
Jay
Job Details: 03/09/2022
Ran service test and all passed. Checked continuity of defrost heater and evap motor. No issues. Ordering main control board and ui board. ; ordrng 1 W11546684 (Thermistor clip) and 1 W11449482 (Main control board) and 1 W11518204 (Ui board)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78228
S
Job Details: 03/09/2022
Upon arrival customer stated unit would not cycle through. Tested unit and found a faulty lid lock latch assembly. Ordering 1 W10682535 to resolve issue. ; ordrng 1 W10682535 (Lid lock latch assembly)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near San Antonio, TX 78245
Jay
Job Details: 03/09/2022
Arrived and checked for error codes. None found. Pulled off all drain lines and checked for clogs. Found some socks and coins in tub to drain pump hose. Cleared line. Checked drain pump. Found a few more coins. Cleared pump. Ran diagnostic cycle and a quick wash. Unit filed and drained as intended. Checked for error codes. None found.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 03/09/2022
Our customer had never received an owners manual or Quick start guide. Therefore they have been operating in Spanish language and did not know how to reset it. I have reset the language back to English with a factory reset. I found that the semi-rigid dryer venting was not secured to the back of the dryer correctly. I fixed this with a Whirlpool zip tie WPW10339879. This unit is fully functioning as designed now. I emailed our customer the owners manual they did not receive.; used 1 WPW10339879 (Zip Tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/09/2022
Tested unit. Heater has gold bushings. Replaced heater following service pointer. No further issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Helotes, TX 78023
Sebastian
Job Details: 03/09/2022
Found that the customer has a bad electrode. Customer to call in if they want to continue with repair.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78244
Daniel
Job Details: 03/09/2022
Correct adress is 4699 Via Sonoma trail. Upon calling customer to confirm time of arrival customer stated there was no point in coming without parts. Customer stated oven door glass was broken and asked if we could just order part. When trying to order glass customer called back and stated the whole door was missing when he went to look at it. Ordering all door components and will return when parts are available to repair. ; ordrng 1 W11455430 (Stainless glass door assembly) and 1 W11110499 (Door handle) and 2 W10639067 (Door hinge)s and 3 W10831019 (Screws)s and 1 W11455086 (Assembly window pack) and 1 W11455100 (Inner glass) and 3 WPY706189 (Screw)s and 3 W10828565 (Screw)s and 1 W10853628 (Glass bracket) and 3 WP90767 (Screw)s and 1 W10812024 (Glass bracket) and 1 W11025615 (Glass bracket) and 1 W11178521 (Badge), ordrd 1 WPW10709147 (Glass frame)
We serviced a
LG WASHER
Model WM2688HNM
Near San Antonio, TX 78212
Chris S.
Job Details: 03/09/2022
Customer stated that the washer was still leaking and got air code FE. Found issue to be stuck control board had to reboot it did a cycle and watch the whole wash everything working as I now know for the issues no leaking either.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SG/AA
Near Boerne, TX 78015
Douglas H.
Job Details: 03/09/2022
Customer stated unit trips breaker at least once a day. Checked unit over to find issues with electronic control, power inverter and additional electronic control. Ordering all 3 to resolve the issues. Power inverter is oos. ; ordrng 1 DA92-00615B (Power inverter) and 1 DA94-03040E (Electronic control) and 1 DA92-00795A (Control)
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/09/2022
Tested unit. Not heating. Found bad thermal cutoff. 75 labor. Need to replace thermal switch.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78213
Jim G.
Job Details: 03/09/2022
Customer indicated that there was a faint squeaking in agitation cycles. I could find not issues with machine. There were no stored error codes or unusual sounds during any cycle. I have asked that customer take video is at all possible to pinpoint the issue should it arise again. I have recalibrated the machine in the meantime.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78240
S
Job Details: 03/09/2022
Upon arrival customer stated unit would not heat. Upon testing verified a faulty thermal fuse and thermostat. Replaced parts with truck stock and tested unit. Unit functions as designed. No further issues at this point.; used 1 3977767 (Thermostat), and 1 3392519 (Thermal fuse.) from stock