Near San Antonio, TX 78228
Ezequiel V.
Job Details: 12/23/2020
WASHER KENMORE n/a "Went to replaced bearing , customer stated they longer need service, job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 12/23/2020
WASHER WHIRLPOOL WED4815EW1 Customer complaint is that the unit is vibrating and making a loud noise. Found damage to the blower wheel and motor. Will also need dryer repair kit.; ordrng 1 279827 (motor!dryer) and 1 4392065 (dryer repair kit) and 1 WP694089 (wheel)
Near Boerne, TX 78006
Colton B.
Job Details: 12/23/2020
WASHER SAMSUNG WF42H5600AW/A2 Issue was a leaking washer. Found a leak in between the counter weight and the outer tub. Baffle was on correctly and didn’t look to be damaged. The leak is happening behind where the gasket it anyway. Finding issue to be a leaking tub. Customer declined repair.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/23/2020
WASHER MAYTAG MVWC565FW2 Customer complaint is that clothing is getting stuck under the agitator and clothes are getting damaged. Verified issue. Will need to replace agitator ; ordrng 1 W11161960 (agitator)
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/23/2020
RANGE WHIRLPOOL WFG320M0BB2 Installed new control. No issues during testing. Unit is working properly. Job complete
Near San Antonio, TX 78245
Richard G.
Job Details: 12/23/2020
WASHER MAYTAG MHW6630HW0 Replaced bellow and dispenser. Ran unit through automatic test. Tested to complete. Unit is good to go.
Near San Antonio, TX 78217
S. L.
Job Details: 12/23/2020
DRYER WHIRLPOOL WGD4800XQ1 Removed drum tested unit found no ignitor called tech line spoke to Scott ran test on ignitor found that lost neutral on unit quoted on harness labor tax service service fee paid remaining balance; ordrng 1 W10740201 (harns-wire)
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/23/2020
DRYER LG DLEX8000V Cleared duct and edifies proper voltage and heater function. Collected serv fee.
Near , TX 78015
Douglas H.
Job Details: 12/23/2020
VENT HOOD UNKNOWN WVW51UC0FS1 Unit is functioning properly. Just cosmetic damage found to the chimney. Customer stated someone came out to see why unit wasn’t sucking up the smoke dented chimney when putting it back. Checked with AE to see if we had anyone out. Explained to customer about not being a functional issue and wouldn’t be covered under WARRANTY. ; saved tckt
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Called customer stated time of arrival, part is not in bin parts list says it’s not been checked in rescheduling for tomorrow.; schdld next appmnt for 12/23 WED !"
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced control baord on dishwasher, dishwasher now working as designed. Job complete. Collected remaining balance."
Near San Antonio, TX 78252
Richard G.
Job Details: 12/23/2020
DISHWASHER AMANA ADB1400AGB3 Customer complaint is that the unit is not draining and is leaking from under the door during cycle. Found plug still in garbage disposal. Removed plug and drained unit. Entered diagnostics and found error code F6E4 float switch open. Ran unit through automatic test and unit did not leak. Leaking and error code was likely due to the unit not draining out the water. Tested to complete. Unit is good to go.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/23/2020
VENTHOODS UNKNOWN WVU37UC0FS1 Secured harness which was bumping the vent motor fan blade assembly. Issue resolved.
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/23/2020
WASHER MAYTAG MVWB835DW4 "Replaced gearcase (which was leaking transmission oil), rotor( which was worn badly), and clutch. Calibrated device. Issue resolved."
Near San Antonio, TX 78209
S. L.
Job Details: 12/23/2020
DRYER MAYTAG MEDC215EW1 Tested unit found open timer contact motor not advancing. Tested temps cycle thermostat working correctly needs new timer quoted part labor service fee and tax. Service fee paid remaining balance rescheduling Wednesday 12/30SSB shows 1 timer.; ordrng 1 WPW10185982 (timer)
Near San Antonio, TX 78229
Ezequiel V.
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Replaced control baord on dishwasher, dishwasher now working as designed. Job complete. Collected remaining balance."
Near San Antonio, TX 78252
Richard G.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer complaint is that the icemaker has stopped working. Replaced icemaker. Unit harvested and called for water. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/23/2020
WASHER MAYTAG MHW8630HW2 Customer is unavailable today will reschedule for tomorrow earliest as possible; schdld next appmnt for 12/23 WED 8-10
Near Kerrville, TX 78028
Colton B.
Job Details: 12/23/2020
MW-HOOD COMBO WHIRLPOOL WMH31017AS "Issue is unit not sensing door is closed. Finding issue to be a stuck interlock. Fixed interlock, unit now works as intended. Collected SC."
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/23/2020
MICROWAVE OVEN JENN-AIR JMW3430DS02 "There is an F6E0 error code dated 29 NOV 2020. Talked Bruce at Whirlpool Tech Line. We need to check the harness, replace if needed. If fine replace the console first then test. Parts ordered. This is a JTY8K00DPL1 authorization from Jenn Air. Our customer paid our service fee . They were wondering why they did not pay a service fee when we had a Tech visit in June. I was not sure but looked in entitlements and they were still in manufacturers warranty , which ended in October 2020. Jenn Air is covering the parts and labor. Customer has an extended warranty with a company I’m not familiar with but the authorization came from Jenn Air. We have no extended warranty authorization.; ordrng 1 W11171471 (harns-wire) and 1 W11236885 (console)"
Near Kerrville, TX 78028
Colton B.
Job Details: 12/23/2020
OVEN ELECTRIC (D AMANA AER6303MFS2 Issue is that the oven chirps when baking. Called techline and spoke with Andrew (SR: 7729578471) who said that it’s thermal expansion and should go away after more use. Andrew recommended 2 hours at 500 degrees to help the process go faster. He said as long as it’s correctly assembled there’s really nothing to be done about it. Unit tested good otherwise.
Near Kerrville, TX 78028
Colton B.
Job Details: 12/23/2020
WASHER WHIRLPOOL WET4024HW0 Issue was a leak from the lid. Found hose between valve and lid was not seated properly. Fixed that. Filled unit with one of the customer’s watching. No leaks observed.
Near San Antonio, TX 78260
Jim G.
Job Details: 12/23/2020
OVEN ELECTRIC (D JENNAIR JJW3830WS00 I verified issue. After completing a factory resent and power cycling properly at the breaker. Issue was resolved and unit tested properly thereafter.
Near San Antonio, TX 78207
Jesus C.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Water leaking from housing. Will need new housing. ; ordrng 1 W11346622
Near San Antonio, TX 78251
Jesus C.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Installed new control and thermistor. No further issues. Tested to complete.
Near Comfort, TX 78013
Colton B.
Job Details: 12/23/2020
WASHER MAYTAG MVWB765FW4 "Issue was a non operational console. Replaced console, unit tested good."
Near San Antonio, TX 78233
S. L.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Removed rear cover replaced control replaced UI plugged in unit tested all operations normal.
Near San Antonio, TX 78247
S. L.
Job Details: 12/23/2020
WASHER SAMSUNG WF56H9100AG/A2 Called customer he said he does not want service.
Near San Antonio, TX 78254
Richard G.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Customer complaint is that the refrigerator is not cooling in the freezer or refrigerator sections. When I arrived, the unit had cooling turned off and both sections were very warm inside. Refrigerator is full of rotten food. Turned cooling on, compressor kicked on immediately. Waited as the refrigerator began to cool. Good frosting on evaporators. Unit is opera as designed. Explained to customer that cooling was turned off and how to turn it back on if they accidentally turn it off. Tested to complete. Unit is good to go."
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 12/23/2020
DRYER WHIRLPOOL WHD5090GW0 Replaced control board on dryer due to not working m after replacement dryer is working as designed and heating properly. Job complete.
Near San Antonio, TX 78232
Jim G.
Job Details: 12/23/2020
RANGE MAYTAG MER6600FZ1 Part was not ordered. Reordered. ; ordrng 1 W11092468 (Control board)
Near Comfort, TX 78013
Colton B.
Job Details: 12/23/2020
REFRIGERATOR KITCHEN AID KRFF300ESS "Issue was fan running all the time. Replaced control, did not need defrost sensor after all. Unit tested good."
Near Boerne, TX 78006
Douglas H.
Job Details: 12/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer called in because unit wouldn’t start, just blinking. Observed this. Removed door to find door switch unplugged. Plugged in door switch to resolve this issue. Previous tech ordered parts for this unit. ; saved tckt"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 12/23/2020
MICROWAVE OVEN KITCHEN AID KOCE500ESS "Replaced control board due to stuck key after replacement no issues, oven is working as designed. Job complete."
Near San Antonio, TX 78224
Jesus C.
Job Details: 12/23/2020
RANGE WHIRLPOOL WFG320M0BW Tested unit. No issues during testing. Unit is working properly. Job complete.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 12/23/2020
WASHER WHIRLPOOL WFW87HEDW0 "Checked washer found ui console with burn mark on heavy duty button, ordering ui and control to resolve issue. ; rqstng P&A on 1 W10433085 (panel-cntl) and 1 W10693598 (cntrl-elec)"
Near San Antonio, TX 78254
Richard G.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Attempted to shut off water valve at wall. Found the valve to have a plastic stopper that was holding the valve closed. Removed stopper and turned water on to unit. Checked dispenser, water is dispensing fine. Icemaker harvested and called for water. Inlet valve not needed."
Near Comfort, TX 78013
Douglas H.
Job Details: 12/23/2020
WASHER MAYTAG MVWC565FW2 Customer stated unit not functioning properly. Found f8e1 error long fill and also noticed control wood appear to lose power. Ordering control and valve to resolve the issue. ; ordrng 1 W11038689 (VALVE) and 1 W11399433 (CONTROL)
Near San Antonio, TX 78223
Jesus C.
Job Details: 12/23/2020
RANGE MAYTAG MER6600FZ Tested unit. All burners are working. No issues during testing. Job complete.
Near Alamo Heights, TX 78209
S. L.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Installed new door no damage all operations normal.
Near San Antonio, TX 78218
S. L.
Job Details: 12/23/2020
DRYER MAYTAG MED7230HC1 Unit won’t start F3E1 appears removed console J14:connector not plugged in. Plugged in connector reset codes ran test all operations normal.
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KBFS25ECMS00 "Checked refrigerator found ice maker arm not installed properly, installed correctly ice maker stopped harvest, refrigerator working as designed. Job complete."
Near San Antonio, TX 78254
Richard G.
Job Details: 12/23/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Replaced evap motor and harness. Ui not needed. Tested to complete. Unit is good to go. Collected labor
Near San Antonio, TX 78209
Shawn W.
Job Details: 12/23/2020
DISHWASHER KITCHEN AID KUDS25SHBL1 I found that the child lock needed to be turned off. I turned it off. Tested unit. Looped up drain hose. I provided Army Ranger discount on labor. Unit is fully operational.
Near Boerne, TX 78015
Douglas H.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Last tech found faulty door. Replaced door and ice door to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78253
Richard G.
Job Details: 12/23/2020
RANGE WHIRLPOOL n/a Arrived at customer’s home. States they have no issues with the oven. Close ticket.
Near Inez, TX 77968
Michael
Job Details: 12/23/2020
WASHER MAYTAG MHW5500FC0 "Not unlocking after the wash cycle, door lock stays flashing. F5E2 error code, cleared error code, at the end of the cycle door lock stayed flashing and wouldn’t unlock. Turned the breaker off and turned back on after 60 seconds the drain pump stopped and unlocked the door, removed the top panel, connections are good at the locking devise and the control. When I opened the door it felt loose, tightened the screws at the hinge. Performed another quick wash diagnostics test completed with no issues or error codes. Ran a drain and spin cycle to confirm the door would unlock at the end of the cycle, it shows done and it didn’t unlock, the drain pump kicked on and door flashing. Installed new control, the appliance shut down after step 7 door lock flashing and drain pump kicked on again. Called tech line and spoke with Steve, advised all I’d done and what it’s doing, he said I should be getting error codes, none, said to replace control again, SR7729552104; rqstng
Near Victoria, TX 77901
Michael
Job Details: 12/23/2020
DRYER MAYTAG MEDC465HW0 "Not turning off per customer. Ran the appliance the timer is not moving, connections are good, confirmed the timer needs to be replaced ; saved tckt"
Near Corpus Christi, TX 78410
Adam
Job Details: 12/23/2020
WASHER MAYTAG MVWC465HW2 Inspection of unit shows error code for Basket speed fault as well as shift her fault. Unit will run and shifts between agitate and spin but it’s obvious that tub somehow no longer seated to gear case. Unable to separate agitator from gear case. Will need to replace enter tub gear case actuator capacitor clutch and agitator to resolve issue. Have set a return date of the 29th even if parts are not in customer would like to stay in contact with company.; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680219 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase) and 1 W11121786 (screw) and 1 W11172199 (basket)
Near Corpus Christi, TX 78411
Adam
Job Details: 12/23/2020
WASHER MAYTAG MVWC565FW1 Shows no error codes. Running calibration and verification cycle show all functions normal. But physical inspection shower tub extremely bouncy which explains for customers complaint of banging while in operation. Replaced suspension to resolve issue. Job may need authorization; rqstng P&A on 1 W11033491 (suspension)
Near Victoria, TX 77904
Michael
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WMH31017HW3 "No power to microwave, there power to the outlet, checked thermal fuse, the fuse is good, I tried a new one anyhow, still no power, ordered the control and fix thermostat just in case.; ordrng 1 W10269232 (thermostat) and 1 W10892389 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/23/2020
DRYER MAYTAG MEDC465HW0 "Inspection of unit shows good voltage. Unit will not turn on. Replace thermal fuse thermistor and start switch As well as timer to resolve issue; ordrng 1 3392519 (thermal fuse) and 1 3977767 (thermostat 221 deg) and 1 8318268 (thermostat,internal) and 1 W10117655 (switch push to start) and 1 W10185992 (timer) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)"
Near Victoria, TX 77905
Michael
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW4816FW0 "Found F2E1, F9E1 error codes, cleared error codes and tested the drain pump manually, removed the drain pump to check for obstruction, found the impeller was bad, inside new drain pump, calibrated and performed an automatic diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"
Near Victoria, TX 77905
Michael
Job Details: 12/23/2020
WASHER MAYTAG MVWX655DW2 "Not completing the wash per customer F8E1 error code, cleared error code, tested the inlet valve, it’s working normal. Calibrated and performed a diagnostics test, completed with no issues or error codes. The hot water is not hooked up, advised the customer with these cold temperatures it’s going to call for hot water because the appliance senses the water is too cold, therefore if it doesn’t get the hot water after about 6 minutes it will drain the water and not complete the wash cycle, the appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 12/23/2020
WASHER MAYTAG MVWC416FW1 Inspection of unit shows error code for high water temperature in rinse and Off balance load. Further inspection shows wash plate is free spinning from gear case. Unable to remove wash plate. Replace gear case actuator capacitor clutch belt and water valve to resolve issue. Job will require authorization. Have not set return date pending insurance quarry.; rqstng P&A on 6 8533953 (screw)s and 1 W10003790 (screw) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680217 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10869799 (valve) and 1 W10870912 (gearcase)
Near Robstown, TX 78380
John L.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB03 "Inspected unit, checked lines for issues and for water. No issues with lines, tested icemaker. Icemaker is functioning but when calling for water valve hums but does not open to allow for fill. Replace valve to resolve issue.; ordrng 1 W10498995 (valve-inlt)"
Near Skidmore, TX 78389
John L.
Job Details: 12/23/2020
RANGE KITCHENAID KFGC506JSS00 "Inspected unit, found issue with igniter on burner that will not turn on. Will have to replace ignitor to resolve this issue. Issue with flames or do to spreaders, Will need to replace these to resolve these issues.; ordrng 1 W10892492 (Orifice) and 1 W10891974 (Flame spreader) and 2 W10891746 (Flame spreader)s"
Near Corpus Christi, TX 78416
Adam
Job Details: 12/23/2020
RANGE AMANA ACR4303MFB3 Installed component tested unit issue resolved.
Near Portland, TX 78374
Adam
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Yellow and white 120v driver bored. Sr# 7729550221. According to tech line unit can take a few seconds to power on also there’s no way to confirm if the driver board is bad if lights are working as intended during appointment. Only way to Confirm board is in not working order would be to take voltage while The lights are not working. Tech line also states one light pack can take out the other causing this issue but if both lights are working lights would not be the issue. Before leaving home tested refrigerator one more time lights did not respond. Testing component for 120 V no bolts were found. Tested out as bad driver board. Customer is aware of the cost of the component and will be declining any further service.
Near Victoria, TX 77904
Michael
Job Details: 12/23/2020
WASHER MAYTAG MVW7232HW0 "Lid lock not working. F5E4, F7E9, F0E3, F0E5, the strike was broken off, they aren’t sure it was broken, ordered the part, go ahead and order the latch just in case, rescheduled the customer. This is a nursing home, the manager requested a couple more strikes and will pay for them. ; ordrng 3 W11457841 (STRIKE )s"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/23/2020
WASHER MAYTAG MVWB765FW2 Install components calibrated unit ran verification cycle issue resolved
Near Victoria, TX 77904
Michael
Job Details: 12/23/2020
DISHWASHER KITCHENAID KDTE334GBS0 "Customer states it’s leaking from underneath. Looked under the sink cabinet and found the drain line was laying at the bottom of the cabinet, rerouted the drain line with a loop, ran a diagnostics test, there is no visual leaks underneath the appliance, completed with no issues, no leaks, possible the water was backing up into the appliance and leaking out the door, the appliance is draining and working normal"
Near Refugio, TX 78377
John L.
Job Details: 12/23/2020
RANGE AMANA ACR4303MFB3 "Inspected unit, found element to be damaged. Replaced element, when doing so found issue with harness. Harness has sustained damaged from short and will need to be replaced to resolve issues.; ordrng 1 W11134841 (harns-wire) and 1 3196548 (thermal fuse)"
Near Corpus Christi, TX 78414
Adam
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Inspection of unit shows water valve partially closed only allowing a small portion of water volume to pass through the unit which intern is causing poor ice distribution As well as water dispenser at a low trickle. Replace valves to resolve issue.; ordrng 1 W10341329 (valve) and 1 W10394076 (valve-inlt)
Near Sinton, TX 78387
John L.
Job Details: 12/23/2020
RANGE WHIRLPOOL WEG745H0FS0 "Inspected unit, found the flames were coming out to low on unit. Made adjustments to valves, issue has been resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Inspection of unit shows dimple/deformity in refrigerator door liner which is causing rocker switch not to be depressed completely. Replace door to resolve issue. Have not set return date pending part arrival; ordrng 1 W11256280 (dor-fip)
Near Refugio, TX 78377
John L.
Job Details: 12/23/2020
DISHWASHER AMANA ADB1400AGB1 "Inspected unit, found signs of leak at water connector to unit. Readjusted, issue resolved."
Near Corpus Christi, TX 78418
Adam
Job Details: 12/23/2020
WASHER AMANA NTW4516FW3 Inspection of unit shows no error codes. Manual testing of major component show water valve not allowing water to enter tub. Replace water valve to resolve issue; ordrng 1 W11101906 (valve)
Near Seadrift, TX 77983
Michael
Job Details: 12/23/2020
WASHER MAYTAG MVWB865GW0 "Making a whistling noise per customer, heard a video, it’s happening during agitation. Tested the agitation and spin cycles on manual test, no abnormal noises, I did find a coin between the wash plate and tub that is no longer scraping on the wash plate, I as unable to remove the coin or wash plate, calibrated and performed a diagnostics test, completed with no issues or error codes, no longer making the noise, the appliance is working normal"
Near Goliad, TX 77963
Michael
Job Details: 12/23/2020
WASHER MAYTAG MHW6630HC0 "Customer said it doesn’t spin out all the water. F0E2 over suds error code. Cleared error code, filled the appliance with water and then drained it to clean out any possible soap in the line, tested the spin cycle, all working normal. Ran a quick wash diagnostics test, completed with no issues or error codes. This is a lodge and some of the soap they are using isn’t HE, advised that’s what needed to be used and not overfill with soap."
Near Victoria, TX 77901
Michael
Job Details: 12/23/2020
RANGE AMANA AGR4230BAB3 "Called the customer enroute to the location twice, no answer, no vm, arrived at the location, no answer at the door, called the customer again and she answered. She said she didn’t need us to come in and look at the appliance because they fixed it."
Near Port Lavaca, TX 77979
John L.
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 Tech was assigned as a helper;
Near Port Lavaca, TX 77979
Michael
Job Details: 12/23/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 "Removed the MW and installed the parts ordered, tested the appliance, it’s heating and working normal, no error codes, put the appliance back in place."
Near Port Lavaca, TX 77979
Michael
Job Details: 12/23/2020
DISHWASHER AMANA ADB1400AGW1 "Not draining, removed the water with a shop vac, F6E4 error code, Installed drain pump, didn’t solve the issue. Removed the hose from the disposal, clogged up with grease, cleaned it out, filled the appliance with some water and tried to drain it, still wouldn’t drain, pulled the appliance out and removed the drain hose, found it had about 12 inches of grease in the line, blew it out with a water hose, put hose and appliance back in place and tied everything in, filled the appliance with some water and canceled to drain, the appliance is draining and working normal"
Near Kingsville, TX 78363
Adam
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Installed component issue resolved. Customer inspect the door to make sure it was to her satisfaction before completion. Issue resolved
Near Kingsville, TX 78363
John L.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Install components, while attempting to charge unit compressor would not draw charge. Issue with compressor, Compressor does not stay on long enough to dry charge will need to replace to resolve this issue.; ordrng 1 W11225065 (Compressor)"
Near Corpus Christi, TX 78411
Adam
Job Details: 12/23/2020
ICEMAKER KITCHEN AID KUIX305ESS2 Install component tested unit issue resolved.
Near Portland, TX 78374
John L.
Job Details: 12/23/2020
DRYER MAYTAG MEDB835DW "Inspected unit, found a loose screw trap within felt of drum. This was causing noise issue with dryer, checked all around field for any other issues. None found, tested after removing screw, sound issue has been resolved"
Near Portland, TX 78374
John L.
Job Details: 12/23/2020
DRYER WHIRLPOOL WED8500DC "Inspected unit, ran diagnostics. Received F4 E3 restricted airflow, tested unit for airflow, no issues found pertaining to airflow. Possible issue with moisture sensor and/or control board, replace these to resolve issue. Control board already on order for this unit ordering other parts as needed.; rqstng P&A on 1 W10657328 (wire) and 1 W10608814 (electrode)"
Near Corpus Christi, TX 78414
John L.
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Inspected unit, issues is with mullion. Upper fitting came loose, readjusted million. Issue has been resolved."
Near Corpus Christi, TX 78405
Adam
Job Details: 12/23/2020
RANGE AMANA ACR4303MFB4 Install component tested unit issue resolved
Near Corpus Christi, TX 78417
Adam
Job Details: 12/23/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Install components tested unit issue resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature also to discard first three batches of ice before consuming.
Near Alice, TX 78332
Adam
Job Details: 12/23/2020
RANGE AMANA ACR4303MFS3 Install component tested unit issue resolved
Near Alice, TX 78332
Adam
Job Details: 12/23/2020
WASHER MAYTAG MVWC565FW2 Inspection of unit shows error code for off-balance load. Which goes hand-in-hand with customers complaint of unit not spinning out all the water at the end of cycle. Customer states it’s only happened one time. Calibrating and running verification cycles show all functions work as intended. I did remove several coins from around the bottom of wash plates. Instructed customer on proper soap And clothing distribution. Issue resolved
Near Corpus Christi, TX 78413
John L.
Job Details: 12/23/2020
ICEMAKER KITCHENAID KUIX505ESS2 "Install components, verified unit made ice after installation. Unit is now producing ice and issue has been resolved."
Near Taft, TX 78390
John L.
Job Details: 12/23/2020
DISHWASHER AMANA ADB1400AGB1 "F4E3 wash motor not working, checked connections. No issues, cant feel motor trying to run but will not. Replace wash motor to resolve issue.; ordrng 1 W10837402 (pump&motor)"
Near Port Aransas, TX 78373
John L.
Job Details: 12/23/2020
ICEMAKER WHIRLPOOL GI15NDXZS2 "Installed components, tested after installation. Verified unit is making ice, issue resolved."
Near Alice, TX 78332
Adam
Job Details: 12/23/2020
WASHER WHIRLPOOL WTW4815EW1 Customer complaint of unit not rinsing correctly. Inspection of unit shows no error codes. Manual testing of all major functions show good function no issues. Calibrated unit and ran verification cycle issue resolved. I did ask the customer to show me what kind of soap she is using but she said she buys the large container and fills a smaller one separately so unsure if customer is using high fission C soap or not. Also ask customer to show me where or how much she feels Soap cap to customer states she feels it all the way. I did advise customer this is incorrect and advised her on correct loading and distribution of soap. Issue resolved
Near Aransas Pass, TX 78336
Michael
Job Details: 12/23/2020
WASHER MAYTAG MVWC465HW2 "Not completing the wash cycle per customer. F8E1 error code, cleared error code. Calibrated and performed a an automatic diagnostics test, completed with no issues or error codes, the appliance is working normal. Although you only wash in cold water, the issue is caused by the appliance sensing the water is too cold, therefore it calls for hot water to get to the correct temperature. The hot water isn’t hooked up, the issue will problem continue with these colder temperatures."
Near Corpus Christi, TX 78411
Adam
Job Details: 12/23/2020
ICEMAKER KITCHENAID KUIX335HPS00 Inspection of unit shows icemaker circulating water and producing ice but once ice is released onto grid cutter unit stops will not cut ice and will not continue producing. Replace transformer control and grid cutter to resolve issue. Job will require 2 count. Also helper.; ordrng 1 W10485951 (transformr) and 1 W10783275 (grid-cuttr) and 1 W10886282 (cntrl-elec)
Near Aransas Pass, TX 78336
Michael
Job Details: 12/23/2020
RANGE AMANA ACR4303MFB3 "Installed part ordered, preheated to 350 with my meter, the appliance is heating and working properly"
Near Aransas Pass, TX 78336
Michael
Job Details: 12/23/2020
DRYER WHIRLPOOL WED5100HC0 "Not heating per customer customer. F3E2, cleared error, ran the appliance in diagnostics, it shut off right away, unplugged it to reset the control, voltage is good at the wall outlet and appliance, ran diagnostics, it’s sensing properly and not shutting off right away, sensor is good, rechecked faults, no faults, ran the appliance, it’s getting hot and working normal, no faults, the appliance has good airflow and working normal"
Near Corpus Christi, TX 78417
Adam
Job Details: 12/23/2020
RANGE AMANA AER6303MFS2 Inspection of unit does show air code F1E0 internal board failure. According to Notes control board has already been ordered. I have not set return date pending part arrival.; schdld next appmnt for 1/5 TUE !
Near CORP CHRISTI, TX 78405
Adam
Job Details: 12/23/2020
DRYER WHIRLPOOL WED49STBW1 Contacted customer on file to give them a heads up on arrival time and double check the address address is New Mexico. Spoke with customer may be apologies instructed her to reach out to whirlpool customer service to schedule a correct appointment.
Near Corpus Christi, TX 78410
Adam
Job Details: 12/23/2020
DRYER MAYTAG MEDC215EW1 Installed components tested unit issue resolved
Near Taft, TX 78390
John L.
Job Details: 12/23/2020
RANGE WHIRLPOOL ACR4303MFB3 "Install board, issue has been resolved."
Near Aransas Pass, TX 78336
Michael
Job Details: 12/23/2020
WASHER MAYTAG MVWX655DW2 "Taking too long to fill and doesn’t complete the wash cycle per customer. No error does, tested the inlet valve on manual, has good water pressure on both sides, also tested spin and agitation cycles, work normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Sinton, TX 78387
John L.
Job Details: 12/23/2020
WASHER AMANA NTW4516FW3 "F8E1 long fill, checked lines for obstructions. Found obstruction on cold side, removed obstruction. Issue has been resolved."
Near , TX 78370
John L.
Job Details: 12/23/2020
WASHER MAYTAG MVWB855DC3 "Installed component, tested after installation. Unit now functioning, issue has been resolved."
Near Corpus Christi, TX 78405
Michael
Job Details: 12/23/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Installed lights ordered, the lights are working normal, temperatures in the FC is good and ice maker now making ice."