Near San Antonio, TX 78255
Douglas H.
Job Details: 08/04/2020
WASHER MAYTAG MVWB765FW3 Last tech found faulty stator. No error codes present to confirm diagnosis. Replaced stator to resolve. Unit functioning as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78256
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Upon arrival, lead maintenance stated that service on this unit is no longer need as when they defrosted unit, it had a horrible odor inside. They are going to cut losses on unit and trash it. No further issues at this point."
Near San Antonio, TX 78253
Justin
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Replaced bad freezer LED light, this is the second time the freezer light has gone out. Customer believes supply LED board was already replaced. If issue occurs again we need to replaced main control, Ui, and supply led board."
Near Schertz, TX 78108
Shawn W.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced solenoid. The spring now snaps into place when the ice dispenser changes between crushed and cubed ice. Functioning as designed.
Near Medina, TX 78055
Justin
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE540H0ES1 "Spoke with customer about issue, bake element is bad not heating properly. Will replace control board as well. Customer is contacting customer service to see about covering the whole visit. ; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10586737 (cntrl-elec)"
Near Floresville, TX 78114
S. L.
Job Details: 08/04/2020
OVEN ELECTRIC (D KITCHENAID KODE500ESS04 Removed unit with dolly replaced main ACU reinstalled tested lights and all operations normal. Advised of survey.
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW4816FW Could not find unit in store. Will reschedule. ; schdld next appmnt for 8/10 MON !
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KRFC300ESS Issue is bad water pressure on dispenser and small ice cubes. Finding issue to be a bad filter. Customer will try new filter to resolve issue.
Near Converse, TX 78109
S. L.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Spoke customer she just got out of hospital wants service tomorrow rescheduling Tuesday.; schdld next appmnt for 8/4 TUE !
Near Elmendorf, TX 78112
S. L.
Job Details: 08/04/2020
REFRIGERATOR SAMSUNG RS25H5111SR/AA 01 Complaint is clicking noise and no ice checked temperature found RC at 33 customer had temp set to low and FC at zero tested fans compressor then ice maker found clicking noise from ice maker Called tech line spoke to James reference number 7003882204 advised to order ice maker frost pattern and temperature good at this time cannot duplicate cooling issue.; ordrng 1 DA97-13415B (ICE MAKER )
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Verified ice build up on refrigerator evaporator causing temps to rise. ; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)
Near La Vernia, TX 78121
Steven G.
Job Details: 08/04/2020
WASHER MAYTAG MVWB835DW3 Checked washer after running diagnostics found bad control board replaced ran test cycles everything is working normal now
Near San Antonio, TX 78249
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT3L1SZYW00 "Last tech found restriction In SS. Confirmed diagnosis. Installed dye dryer and service port to compressor to resolve the issue, first dryer broke after charging unit. Had to use another dryer from stock, only one to be charged for. Vacuumed unit, held vacuum. Charged unit held charge. Unit began efficiently upon testing. Collected P&L ; used 2 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78254
Justin
Job Details: 08/04/2020
WASHER MAYTAG MHW5630HC0 "Customer showed me leak sheets, from location we will need to order drain pump assembly, dispenser and hose from dispenser to tub. ; ordrng 1 W11314648 (bellow) and 1 W11316604 (hose) and 1 W11458345 (DRAIN PUMP ASSEMBLY ) and 1 W11465533 (DISPENSER )"
Near Helotes, TX 78023
Colton B.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Issue is very low ice production. Previous tech did not reset unit after installing new ice maker. E5 error code still present. Reset unit, error code is gone from ice maker. Unit is testing good, told customer to call if issue persists."
Near Helotes, TX 78023
Colton B.
Job Details: 08/04/2020
COOKTOP GAS JENN-AIR CVGX2423B0 "Issue is that the hot light on switch will only stay lit in certain places on the switch. Finding issue to be a bad valve, which have been discontinued. Previous tech did not explain this well, customer is upset that they were charged a SC fee and a return visit was scheduled when the part was discontinued. Customer will be calling to see if they can get SC fee refunded as authorization included labor. Letting AE know of situation."
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Unit not cooling properly. Found refrigerator EVAP frozen over. Per sp would need new EVAP cover, and secure EVAP into place. Quoted 212.98 for parts for EVAP issue. Then customer stated when they pulled unit away from wall, saw back cover covered in either water or oil, checked back for leaks found refrigeration leak at compressor. Ordering compressor for that issue. SS parts and labor covered per Sb web (quick pic) ; ordrng 1 212643 (PERMA GUM) and 4 67006425 (SCREWS)s and 1 W10832994 (COMPRESSOR ) and 1 W11256332 (EVAP COVER) and 2 W11456069 (CLAMPS)s and 2 WPW10339879 (ZIP TIE)s"
Near San Antonio, TX 78258
Jim G.
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTE334GPS0 Verified issue was due to faulty installation of drain hose due to new new garbage disposal replacement. Corrected for customer as a courtesy.
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Verified faulty magnetron. ; ordrng 1 W10818686 (magnetron)
Near San Antonio, TX 78257
Colton B.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Issue is that the refrigerator cooling will not turn on. UI will come on for a second, then turn back off. Will not change temperature or stay on. Ordering a new UI to resolve issue. Quoted customer on return visit. Collected SC fee. ; ordrng 1 WPW10468940 (contrl-box)"
Near San Antonio, TX 78245
Richard G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced separator. Valve is still leaking. Ordering inlet valve.; ordrng 1 W11043013 (valve)
Near Floresville, TX 78114
Steven G.
Job Details: 08/04/2020
COOKTOP GAS KITCHEN AID KCGS356ESS00 "Checked cooktop found burners to high on low, didn’t have tool to lower flames when be back next Monday customer needs after 4 because she works in Poth, ; schdld next appmnt for 8/10 MON !"
Near Floresville, TX 78114
Steven G.
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MRT118FFFE04 Checked refrigerator found compressor humming and clicking found no freon in unit found leak in Evaporator ordered; ordrng 1 W11103612 (EVAPORATOR )
Near Stockdale, TX 78160
S. L.
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Ran test cycle no errors, found sump and motor are moving water but not directing enough pressure to move spray arms needs new sump, no eta on part call when ot comes in.; ordrng 1 W11416362 (SUMP)"
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW4816FW2 It appears the agitator and screw were damaged during the installation of parts. ; ordrng 1 W10772621 (screw) and 1 WP3951744 (agitator)
Near Kerrville, TX 78028
Colton B.
Job Details: 08/04/2020
COOKTOP ELECTRIC KITCHEN AID KICU500XBL "Issue is no power on cooktop. Replaced fuse, power temporarily was on, then fuse blew again. Ordering new module, wire harness, display and fuse to resolve issue. Module is back ordered.; ordrng 1 W10857230 (module) and 1 WPW10328397 (harns-wire) and 1 WPW10328453 (display) and 1 WPW10328492 (fuse-thrml)"
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
WASHER MAYTAG MVWX655DW1 Replaced motor as per techline recommendation. It appears the capacitor is also faulty. Contacted techline and spoke to Steve SR# 7728441049 who recommended replacing capacitor as well. I found the control board to be faulty. Ordering that parts as well. ; ordrng 1 W11116592 (cntrl-elec)
Near La Vernia, TX 78121
S. L.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Found filter head leaking ordered new filter head rescheduling Friday.; schdld next appmnt for 8/7 FRI !
Near Saint Hedwig, TX 78152
S. L.
Job Details: 08/04/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS00 "SB web shows DOP 10/9/19, found unresponsive control and blurred display needs ACU and console call when parts come in. ; ordrng 1 W10821712 (cntrl-elec) and 1 W11232121 (gasket)"
Near San Antonio, TX 78253
Richard G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Customer complaint is that the unit sometimes stops making ice and sometimes stops dispensing ice. Unit is currently making ice, and is also dispensing ice. Called techline and spoke with Ed, says to check for air gaps in separator for issue of ice building up under ice bin. Advises to change out main control and user interface. Found air leaking through separator. Ordering separator. Customer also states one of the shelves in the refrigerator door is broken and anther will not stay in place. Ordering shelves.SR#7728477257; ordrng 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11239961 (bin-cntlvr) and 1 W11423781 (SEPARATOR) and 1 WP2309941 (trim-door)"
Near La Vernia, TX 78121
S. L.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ00 Found filter head leaking ordered new filter head rescheduling Friday.; schdld next appmnt for 8/7 FRI !
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
WASHER MAYTAG MVWX655DW1 Replaced motor as per techline recommendation. It appears the capacitor is also faulty. Contacted techline and spoke to Steve SR# 7728441049 who recommended replacing capacitor as well. I found the control board to be faulty. Ordering that parts as well. ; ordrng 1 W11116592 (cntrl-elec)
Near San Antonio, TX 78248
Jim G.
Job Details: 08/04/2020
DISHWASHER IKEA IDT870SAGX0 Replaced soiled drain hose however the extension was also needed. ; ordrng 1 8269144A (drain hose)
Near San Antonio, TX 78245
Richard G.
Job Details: 08/04/2020
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Customer complaint is that the refrigerator shuts down multiple times during the day. Found issue with the control boards.; ordrng 1 DA94-02663C (CONTROL BOARD) and 1 DA97-13809T (CONTROL PANEL)
Near San Antonio, TX 78248
Jim G.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW2 Replaced washplate. Issue resolved.
Near Boerne, TX 78015
Douglas H.
Job Details: 08/04/2020
COOKTOP ELECTRIC JENN-AIR JIC4430XB00 Upon arrival customer stated the module hadn’t made it in yet. He stated module is supposed to arrive on Wednesday 8/5. Installed display to see if that would fix. Didn’t fix it. Need module. Rescheduled for after when part is supposed to arrive. ; schdld next appmnt for 8/6 THU !
Near San Antonio, TX 78230
Jim G.
Job Details: 08/04/2020
ICEMAKER (STANDA KITCHEN AID KUIX535HPA Replaced dispenser which was visibly damaged. Issue resolved.
Near San Antonio, TX 78216
Jim G.
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTE234GPS0 Replaced dispenser which was visibly damaged. Issue resolved.
Near Cibolo, TX 78108
S. L.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Found open defrost sensor in FC E2 error on icemaker and failed led in FC need new module ice maker and harness rescheduling Tuesday ; ordrng 1 W10695459 (module) and 1 W11249952 (HARNESS) and 1 W11294907 (ICE MAKER)
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/04/2020
DRYER MAYTAG MEDB765FW0 Door switch was broken. Replaced .customer was concerned about heating as well. Ran diagnostics. No errors. Heating element is working. Unit fIled air vent test. Unit will need to have dryer vent system cleaned of trapped lint to increase efficiency. Unit fully operational.
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Replaced the control, filter and drain hose. Unit fully operational."
Near San Antonio, TX 78256
Colton B.
Job Details: 08/04/2020
DRYER WHIRLPOOL WED7000DW2 Got there before office was open. Moved to last call of the day. Was not able to get back before office closed. Rescheduling for Tuesday.; schdld next appmnt for 8/4 TUE !
Near San Antonio, TX 78261
Jim G.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 Icemaker did not arrive. According to customer it should have arrived on 27th. Reordering and rescheduling other parts. ; ordrng 1 W11115534 (icemaker)
Near San Antonio, TX 78258
Jim G.
Job Details: 08/04/2020
RANGE KITCHEN AID KDRP487MSS03 Replaced thermistor however issue was not resolved. It appears the door latch is faulty according to techline. .; ordrng 1 WP9760889 (latch)
Near San Antonio, TX 78257
Colton B.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KBFN506ESS01 "Issue is no lights in refrigerator. Finding issue to be that the customer had 3 LED lights that were dead. Replaced lights, all lights are now on. Collected for P&L. Did not need the led control board."
Near Schertz, TX 78154
S. L.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Found RC door gasket had gap on top and left side causing condensation in RC. Tested fan this is working temperature is good. Used heat gun reset gasket tested all operations normal. Advised of survey.
Near San Antonio, TX 78222
Steven G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Checked refrigerator found refrigerator and freezer not cooling properly, found compressor not pumping correctly, replaced compressor vacuumed and charged unit everything is working normal now"
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/04/2020
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed new auger assembly and fan. No further issues. Will be back for further repairs. ; saved tckt
Near San Antonio, TX 78256
Colton B.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT112CZJB00 Issue is ice on roof of refrigerator an water on bottom. Finding problem to be a poor seal on freezer door. Used heat gun to remold freezer gasket. Unit is sealing much better now.
Near San Antonio, TX 78261
Jim G.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced heating element. Issue resolved.
Near San Antonio, TX 78258
Jim G.
Job Details: 08/04/2020
REFRIGERATOR JENN-AIR JSC24C8EAM00 Verified issue was at ice maker. There appeared to simply be a blockage. Reset unit and modular icemaker. Issue resolved. Collected service fee.
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new control and power supply. No further issues. Job complete.
Near Kirby, TX 78219
Steven G.
Job Details: 08/04/2020
DISHWASHER KITCHEN AID KDPM604KPS0 "Checked dishwasher ran diagnostics found no fault codes ran test cycle everything checked normal customer not using dry aid added and went over ho to use product, dishwasher is working properly"
Near Universal City, TX 78148
S. L.
Job Details: 08/04/2020
WASHER WHIRLPOOL CHW9050AW0 Removed rear panel replaced drive belt and harness for motor tested all operations normal.
Near , TX 78015
Colton B.
Job Details: 08/04/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Issue is that the buttons on the UI panel are unresponsive. Reset unit, buttons now work. If it happens again, please send the tech out with a new UI Panel (W11297728). Unit tested good."
Near San Antonio, TX 78233
Steven G.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked dishwasher replaced inner door and dispenser, control is working properly, checked operation unit working normal now"
Near San Antonio, TX 78252
Justin
Job Details: 08/04/2020
RANGE WHIRLPOOL WFG320M0BS3 Found control panel out of box with scratches. Need to order again. ; ordrng 1 W11097777 (panl-cntrl)
Near Natalia, TX 78059
Jesus C.
Job Details: 08/04/2020
DISHWASHER MAYTAG MDB8959SFZ Tested unit. Found water leaking from drain pump. Found o ring on pump was not secured to pump causing poor seal. Reset o ring. Good seal. No leaking. No further issues. Job complete.
Near San Antonio, TX 78245
Christian G.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Issue stated by customer unit not drying/ heating. Previously found heater not turning on through regular and diagnostic cycles. No visible da:age to heater, looks a little worn for age. Replaced control and heating element. Ran unit through diagnostic cycle. Unit tests good."
Near San Antonio, TX 78209
Steven G.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Checked refrigerator found unit has a freon leak added dye drier and charged unit will be back next Friday to find leak.; ordrng 1 W10239732 (evaporator) and 1 W10643261 (evaporator,dual-rc), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78261
Steven G.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked refrigerator after adding dye drier looked for leak could not find any dye, checked compressor there is dye in the system just has to be a slow leak both evaporators are frosted up and unit is making ice, customer to watch and call at first sign of cooling problems"
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/04/2020
REFRIGERATOR SAMSUNG RF263BEAESR/AA 07 Complaint is slow ice production and frost buildup. Called Samsung tech line. Ordering service kit for unit. ; ordrng 1 DA82-02697A
Near San Antonio, TX 78251
Christian G.
Job Details: 08/04/2020
DRYER MAYTAG MEDX655DW0 "Issue stated by customer: unit not heating anymore. Unit spins but doesn’t heat. Voltage tested good from wall. Vent hose was extremely backed up. Removed and ran unit, still no heat. Advised customer of routine vent cleaning as air restrictions can cause parts to fail. Informed customer even if we fix machine today, vent issue can cause parts to break down again. No continuity through hi limit tstat. Replaced, unit began heating. Unit tests good at this time. Collected 169.03 via card for s.call and part."
Near San Antonio, TX 78260
Shawn W.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KBSD606ESS01 Replaced bracket. Unit is now fully functional.
Near San Antonio, TX 78253
Justin
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Installed pressure regulator and pex line for unit. Customer will keep and eye on unit.
Near Pleasanton, TX 78064
Steven G.
Job Details: 08/04/2020
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SS "Checked ice maker found units sump pump constantly running found reservoir not cutting off keeps running water and causing pump to keep running will return to replace part, cleaned evaporator ; ordrng 1 A39789-001 (reservoir assembly) and 1 A39790-001 (water sensor assy)"
Near San Antonio, TX 78258
Shawn W.
Job Details: 08/04/2020
REFRIGERATOR MAYTAG MFC2062FEZ03 Customer had a auspicious recording of the noise. I checked the temperatures and they are fine. Found that the unit is not set to manufacturers recommended temperature settings. I changed them to factory setting. When pushing the button on the UI going into diagnostics I was able to replicate the sound. He led the leveling and it was way off. I adjusted the leveling. Doors now close as designed and when pushing on the control UI the unit is no longer making the noise. Client explained to me that the builder had sent the invoice for installation to the manager at ACT.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW00 "Issue is hollow ice and low pressure on dispenser. Removed filter, water pressure is great. Finding issue to be a faulty filter. Unit tested good without filter in."
Near San Antonio, TX 78258
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR SAMSUNG RF23M8070S/AA Customer stated making a loud buzzing noise from RC compartment. Found cause to be fan hitting something. Ordering EVAP cover assembly to resolve the issue. ; ordrng 1 DA97-17362B (EVAP COVER ASSEMBLY )
Near San Antonio, TX 78252
Richard G.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW4855HW1 Customer complaint is that the washer is stuck on the sensing cycle. Unit was unplugged when I arrived. Plugged unit in and the drain pump started running. Found issue with control and drain pump.; ordrng 1 W10919003 (pump-water) and 1 W11256099 (cntrl-elec)
Near San Antonio, TX 78253
Christian G.
Job Details: 08/04/2020
OVEN ELECTRIC (D KITCHENAID KODE300ESS04 "Issue stated. By customer: unit not heating up properly/keeping temp. Previously found unit not holding temps and dropping significantly when adjusting temps. Replaced control boards, ran bake/broil test. Unit tests good."
Near San Antonio, TX 78254
Justin
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Replaced drain extension and thawed out drain port. If issue occurs again we will need to contact techline to document possible closed drain port.
Near San Antonio, TX 78251
Ezequiel V.
Job Details: 08/04/2020
WASHER WHIRLPOOL MVWX655DW1 Replaced latch and actuator unit is working as designed no issues. No error codes found during testing or operation. Job complete.
Near Von Ormy, TX 78073
Jesus C.
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE320M0ES2 Tested range. Not powering on. Found terminal block damaged. Will need to replace block. ; ordrng 1 W10245259 (block-term)
Near San Antonio, TX 78254
Justin
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Replaced bad ice maker, unit called for water once ice maker was replaced."
Near San Antonio, TX 78254
Justin
Job Details: 08/04/2020
WASHER MAYTAG MVWB765FW4 "Replaced gear case, stator, clutch, slider, and rotor for unit. Calibrated, leveled and tested to complete."
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KRSC703HPS00 "Replaced evap fan wire due to fan intermittent when cables moved , after replacement tested refrigerator unit is working as designed, no issues during testing or operation. Job complete."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/04/2020
RANGE JENNAIR JGS9900CDS02 "Attempted to replaced igniter, found screws stripped and igniter hole corroded ordering burner assembly and orfice holder to resolve issue.replaced hinges collected parts fee for hinges.; ordrng 1 7505P306-60 (burner asy) and 1 7527P087-60 (holder-orf)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KSCS25INSS00 "Issue is an ice door that doesn’t shut well. Replaced with ice door kit. Unit tested good. All expenses were collected on first visit, did not collect any today."
Near San Antonio, TX 78258
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL ED20PKXBN00 "Previous tech called for SS tech suspected restriction. Rediagnosed unit to find issue is compressor is partial ceased or partially restricted as unit is still cooling. Quoted 948.98 for P&L. Customer wants to think about it. ESTIMATE ONLY!; rqstng P&A on 1 W10309990 (COMPRESSOR ), states that autho needed"
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/04/2020
COOKTOP GAS KITCHEN AID KCGS350ESS00 Found that the middle burner knob does take a little more pressure to push the valve down and turn on compared to the other burners. However the valve for the middle burner is a different design and the middle burner is a dual burner which is a different design from the others. Called Leon at Tech Line to validate that this is normal or find out if Kitchen Aid wants service conducted. SR# 7728464952. This slightly extra pressure needed is normal. Unit is fully operational.
Near Converse, TX 78109
S. L.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "7/31/20 14:45: SL there 7/31 FRI, 13:59 to 14:44"
Near San Antonio, TX 78258
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Ice maker over filling and spilled out everywhere. Found cause to be ice maker calling for too much water and froze over the funnel. Replaced ice maker to resolve the issue. Unit performing as designed now. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78263
S. L.
Job Details: 08/04/2020
DRYER MAYTAG MEDB835DW4 Ran unit had F4 E4 checked power found proper voltage checked power again found and heating at this time there is romex for outlet on floor believe that poor connections caused issue with house wiring advised customer of this and poor ventilation will also cause issue spoke to tech line Andrew sr number 7728465290 went over job history and symptoms he said to replace element but issue is most likely wiring to home rescheduling Wednesday.; ordrng 1 WP3387747 (element)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ Checked refrigerator found broken shelves ordering 2 shelves to resolve issue. ; ordrng 2 12883507 (shelf-glas)s
Near Boerne, TX 78006
Colton B.
Job Details: 08/04/2020
WASHER MAYTAG MVWB835DW Issue is an F6E2 error code on washer. Replaced console (with wUI wire harness) to resolve issue. Unit tested good. If issue persists unit will need a new control board.
Near Boerne, TX 78006
Colton B.
Job Details: 08/04/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Issue was a faulty control box. Replaced box, unit tested good. Customer was concerned that the freezer wasn’t making cooling noises. Heard water droplets sizzle indicating that unit is in a defrost cycle. Told customer this, customer states that she will check it in an hour. Unit is testing good."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE320M0ES "Checked range found range with broken door , range is GE paper work is messed up notified RTM . Job complete."
Near San Antonio, TX 78233
S. L.
Job Details: 08/04/2020
WASHER WHIRLPOOL CAE2745FQ0 Found shifter fault ran diagnostics tested shifter works spin agitate working and valves and pump working ran calibration ran test cycle no errors all operations normal. Advised customer to report any malfunction if they arise.
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 08/04/2020
WASHER AMANA NFW5800HW0 "Checked washer found washer continuously filling, found bad water level sensor ordering sensor to resolve issue. Also ordering valves just in case.; ordrng 1 W11036928 (valve) and 1 W11036930 (valve) and 1 W11125159 (switch-wl)"
Near San Antonio, TX 78245
Richard G.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Customer complaint is that the console is not functioning. Verified issue, need control.; ordrng 1 W11087226 (control elec)"
Near Adkins, TX 78101
Steven G.
Job Details: 08/04/2020
WASHER MAYTAG MVW6230HW0 "Checked washer customer complaint is not enough water went through diagnostics checked cycles everything is working normal, went over water levels and soap usage customer understands now. Washer is working properly"
Near Converse, TX 78109
S. L.
Job Details: 08/04/2020
RANGE WHIRLPOOL WEE750H0HZ1 Replaced control and Ui connected wifi and app tested all operations normal. Advised of survey.
Near San Antonio, TX 78233
Shawn W.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF520PADM3 "Client did not have a purchase date but it was sometime 4 years ago. Actual model number is WDF520PADM3. The model number listed on the job was WDF420PADM. Serial Number matched. Client was complaining of heating element not working, filter coming off during wash, poor wash and door not functioning as designed.Validated all problems and ordered parts. Found drain hose not looped up. In fixed that fo them.; rqstng P&A on 1 W10518394 (heater) and 1 W10872845 (filter) and 1 WP8268990 (bushing) and 1 WP8268990 (bushing) and 1 WPW10337934 (door spring) and 1 WPW10337934 (door spring) and 1 WPW10463906 (filter)"
Near San Antonio, TX 78215
Ezequiel V.
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE515S0ES2 Checked range found error code F9E0 per error code checked L1 to L2 only receiving 210VAC . Good voltage from L1 to ground and L2 to ground customer stated unit was doing the same thing in different apartment ordering control board and wire harness to resolve issue.; ordrng 1 W10887917 (cntrl-elec) and 1 W11219898 (harns-wire)
Near Adkins, TX 78101
S. L.
Job Details: 08/04/2020
DRYER WHIRLPOOL WED4850HW0 Replaced knob retested all operations normal advised of survey.
Near San Antonio, TX 78250
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Unit refrigerator section not cooling. Found issue to be return air vent was sealed off by insulation. Removed insulation to resolve the issue. Unit instantly started cooling properly. No further issues at this point. Yes to survey and leave behind.
Near San Antonio, TX 78217
Shawn W.
Job Details: 08/04/2020
WASHER WHIRLPOOL WFW9750WW01 "Ran diagnostics and it revealed no errors. Ran it through service test mode and all loads functioned as designed. Ran a quick wash and the unit sensed, filled, soaked, washed, rinsed and drained with no problems. We could not replicate the sound and I could not identify anything that is wrong with the washer. Client paid discounted service fee in full at. Unit fully operational."
Near San Antonio, TX 78245
Richard G.
Job Details: 08/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 Replaced door and tested seal. Unit is good to go.
Near San Antonio, TX 78256
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Last tech found faulty inverter box. Replaced inverter to resolve the issue. Unit began cooling immediately upon testing unit. No further issues at this point.