Near San Antonio, TX 78245
Justin
Job Details: 10/15/2020
WASHER WHIRLPOOL WFW5620HW0 "F9E1 stored in unit, found plastic bag stuck in drain pump. Tested to complete."
Near San Antonio, TX 78251
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL GI6FARXXY08 Called customer. Was not aware of service call fee. Will look into other options.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/15/2020
DRYER SAMSUNG DV50F9A7EVP/A2 Issue is no spin or heat. Finding issue to be a broken pulley not activating the belt switch. Ordering pulley and returning. Collected SC and quoted customer on return visit for P&L.; ordrng 1 DC93-00634A (PULLEY)
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Our customers refrigerator is not cooling in both the freezer and fresh food section. Used actual goods issue date since it is in warranty and customer does not currently have the receipt. I found that the compressor was cold and the start device/Inverter was not working to start the compressor. I found moisture inside the inverter box which is odd. In the back compartment I found evidence of rodent or critter infestation (pictures included). The insulation from the back panel, the Tech sheet and wire insulation was chewed up. Talked with N as well as Laura with Whirlpool Trade Partners. This voids the warranty because there could be further damage. SR#7729021618. I let our customer know about this situation and provide them the phone number for Whirlpool."
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Tested unit. Ice buildup on evap. Unit not going into defrost. Found bad wiring harness not sending power to heater. Bad thermistor. Will need to replace both. Will replace control on next visit. ; ordrng 1 W11405276 and 1 WPW10384183 (thermistor)
Near Boerne, TX 78015
Douglas H.
Job Details: 10/15/2020
DRYER MAYTAG MEDC400VW0 "Unit not turning on. Finding issue to be a broken door switch. Quoted 248.20 for all costs (Sc, P&L plus tax). Customer wanted to proceed with repair. Replaced door switch from truck stock to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs. ; used 1 WP3406107 (SWITCH DOOR) from stock"
Near Alamo Heights, TX 78209
Jesus C.
Job Details: 10/15/2020
FREEZER WHIRLPOOL WRB322DMBM00 Tested unit. Found back two coils no frost. Unit not leaking. Will need to replace compressor. Will use dye drier on next visit. ; ordrng 1 W10507884 (compressor)
Near San Antonio, TX 78216
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Tested unit. Compressor not running. Cant test for frost pattern if compressor is not running. Misdiagnosed by last tech. Winding on compressor reading open. Compressor is bad. Will need new compressor. ; ordrng 1 WPW10507886 (compressor)
Near San Antonio, TX 78245
Justin
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW7120HW0 "No issues found with unit. No leaks found, unit working as designed."
Near San Antonio, TX 78253
Justin
Job Details: 10/15/2020
WASHER WHIRLPOOL WFW6620HC0 "Replaced door latch for unit, tested to complete."
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/15/2020
RANGE KITCHENAID KFDC558JSS00 Our customer was experiencing lights and tones going off. I reset the circuit breaker and the lights and tones went away. I put it into diagnostics and received no error codes. I preheated each oven to 350 degrees F. Checked both broil elements and they are functioning as designed. I called Techline and spoke with Adrian to validate my diagnosis an concerns since it is a unique model. He validated that since the Wifi Light did not come on wen trying to reach error codes that we have no errors. SR#77290377605.
Near Boerne, TX 78006
Colton B.
Job Details: 10/15/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 "Issue is low ice production. Called techline who ran me through trouble shooting steps. Ultimately issue appears to be a clogged condenser. Cleaned off condenser, customer will monitor ice production over coming days and report back."
Near San Antonio, TX 78260
Tommy B.
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated the issue was the unit would not fill with water. Found issue to be caused by the water not being turned on at the home. Unit is tested good with no further issues at this time. Used a wire tie to secure the drain tube in the correct position.; ordrng 1 WPW10339879 (tie-wire)
Near San Antonio, TX 78260
Tommy B.
Job Details: 10/15/2020
ICEMAKER (STANDA KITCHENAID KUID508ESS1 "Customer requested a cleaning service. Ran cleaning cycle and cleaned entire interior of the ice compartment. Also vacuumed the inside of the unit parts after removing the front cover. Collected service call, parts, and labor."
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR SAMSUNG RFG298AARS "Confirmed issue to be a leak at dryer. Replaced dye drier to resolve the issue. Vacuumed unit, held vacuum. Recharged unit, held charge. No other leaks detected at this point. Part under 1 yr warranty and labor and Sc under 90 day warranty. At this point evaporator is not needed. ; used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78251
Justin
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "#302, cannot remove dispenser paddles or bottom drip tray. Replaced door and hinge, but was able to remove old parts from dispenser. ; ordrng 1 W10402269 (insert) and 2 WPW10346924 (pad)s and 1 WPW10400887 (tray-drip) and 1 WPW10486346 (shield) and 1 WPW10542708 (grille)"
Near Selma, TX 78154
Shawn W.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED8500DC4 I replaced control board and control panel. Ran diagnostics and received no errors. Ran service test mode. Unit is fully operational now.
Near San Antonio, TX 78233
S. L.
Job Details: 10/15/2020
REFRIGERATOR KITCHEN AID KRFC300ESS01 Removed door used sealant RTV around liner install new FC door gasket tested all operations normal.
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Found that the temperature in RC at 64F and FC at 3 F. Under test 5 for pantry thermistor, I found that it is open. When checking the pantry air baffle test 46 I found that the thermistor was unplugged (picture included). I plugged it back in and ran test 5 again and we were getting a reading. When running test 57 for RC fan it would not come on. This evaporator fan will need to be replace. We installed this part W10889360 back on 10 June 2020. This part was under a 12 month warranty so We will not charge for the part. Because of the inconvenience to our customer and the expense involved I will only be charging Tier 1 labor.; ordrng 1 W10889360 (cover-evap)"
Near FAIR OAKS, TX 78015
Douglas H.
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Builder asked me to rediagnose unit. Checked unit. Unit not starting. Checked for voltage at junction box. Fond hot leg wires not even connected. Connected wires to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFG515S0ES1 Based on serial number unit showing as oow. Advised of Sc rate and P&L. Unit bake cycle not functioning. Found issue be a faulty bake igniter. Quoted 262.90 for all cost (Sc P&L plus tax) customer wanted to proceed with repair. Replaced bake igniter to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs. ; used 1 WP9758079 (IGNTR-OVEN) from stock
Near Selma, TX 78154
Shawn W.
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW8500DC5 Replaced control board and ran calibration. Conducted service test mode. Unit indeed needed a valve as well. Ran calibration again. Conducted service test mode. All loads are functioning as designed.
Near Boerne, TX 78006
Colton B.
Job Details: 10/15/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Issue was a leak and poor drainage. Raised front legs of unit to fix leak, did not observe a leak after doing that. Installed drain loop higher to fix water coming back in the unit issue."
Near San Antonio, TX 78247
Jesus C.
Job Details: 10/15/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Found unit still cooling. Could not find leak with black light. Pressures are still good. Will let unit run. Customer will call if any further issues. Job complete.
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/15/2020
WASHER MAYTAG MVWC565FW1 Installed new cam and gearcase. No noise issues during testing. Unit is working properly. Tested to complete.
Near San Antonio, TX 78258
Tommy B.
Job Details: 10/15/2020
REFRIGERATOR KITCHEN AID KRMF706ESS Customer stated that the issue is the screws on the top of the door hinge are stripped out. Will need to order new screws to replace. Ordering parts to resolve issue.; ordrng 4 W11126052 (screw)s
Near San Antonio, TX 78223
S. L.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Found damper staying open ran service test motor coming on motor getting voltage but not moving. Ordered new damper.; ordrng 1 W11317276 (DIFFUSER)
Near San Antonio, TX 78251
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Thawed out evaporator. Replaced harness and damper. Tested to complete. Unit is good to go.
Near Live Oak, TX 78233
Shawn W.
Job Details: 10/15/2020
DRYER MAYTAG MED7230HW1 There was no purchase date on the call and there is nothing showing up in entitlements. This was a late add buy the office. When I plugged in the full serial number it showed a actual good s issue date in September 2020. I found that the unit indeed was getting a F1E1 Main control (ACU fault) error code after the unit runs for awhile. I found that the installers from Home Depot wired the power cord incorrectly likely contributing to damaging the control board. The neutral was hooked up to the ground and the and the ground was hooked up to the neutral. This unit will need a new control board. Part ordered.; ordrng 1 W11441687 (CONTROL ACU)
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/15/2020
WASHER MAYTAG MHW6000XW2 Last trip found faulty motor control. Replaced motor control. Ran diagnostics testing to ensure unit of proper functionality. Unit is functioning as designed now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE505W0HB2 Customer stated that the unit is heating about 25 to 30 degrees below what is entered. No errors in diagnostics and temperature sensor is reading well. Calibrated the temperature 20 degrees higher in order to assist with temperature concerns. Unit has no other issues at this time.
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE505W0HB2 Checked range need more parts ordered; ordrng 1 9761344 (liner-door) and 1 W11039085 (HANDLE )
Near San Antonio, TX 78253
Richard G.
Job Details: 10/15/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Customer complaint is that the unit is leaking from the inlet valve. Also, the handle came off of one of the freezer drawers, and the ice dispenser is having trouble dispensing ice. Will need valve, freezer bin, and dispenser motor and shaft.; rqstng P&A on 1 W10822606 (motor) and 1 W10865826 (valve) and 1 W11387053 (BIN) and 1 WPW10347114 (shaft), states that autho needed"
Near San Antonio, TX 78253
Justin
Job Details: 10/15/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS Calibrated unit down and tested to complete. Down -5 degrees for calibration.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Previous visit found a cooling issue to be related to programming problems in the control board. Swapped out with a new control and programmed it. Unit began blowing cold air and appears to be functioning as designed. No further issues at this time.
Near Floresville, TX 78114
S. L.
Job Details: 10/15/2020
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Needs new recirculating pump sealed system good fan good thermistor good just needs pump and condenser. good for 90 days repair declined.; rqstng P&A on 1 WPW10489122 (pump)
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/15/2020
MICROWAVE OVEN WHIRLPOOL WML55011HS0 Installed new door. Tested unit. Door motor runs continuously. Will need new turntable and door motor. ; ordrng 1 W10337247 (turntable) and 1 W11044953 (motor-turn)
Near San Antonio, TX 78256
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer stated unit wasn’t making ice then started making ice. Found ice bin full of ice cubes. Tested ice maker. Ice maker functioning properly. Likely cause of ice maker issue was a vapo locked water line. Unit is functioning properly. No further issues at this point.
Near San Antonio, TX 78232
Tommy B.
Job Details: 10/15/2020
WASHER MAYTAG MHW8630HW1 Swapped out a faulty cold side water inlet valve to resolve functioning issues. Unit tested good now with no further issues at this time. No helper needed.
Near Canyon Lake, TX 78133
Jim G.
Job Details: 10/15/2020
RANGE SAMSUNG NE59M4320SS On previous visit Samsung Technical support gave wrong part information. Part number given was for single burner not dual burner. Reordered correct burner regulators (infinite switches). ; ordrng 2 DG44-01006B (DUAL REGULATOR )s
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HV00 Unit control lock was turned on. Attempted to turn off control lock but wouldn’t turn off. Had to reset breaker to get it to turn off. Unit is functioning properly now. No further issues at this point.
Near Boerne, TX 78006
Colton B.
Job Details: 10/15/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Issue is no ice production. Door heater wires were not broken. Ice maker passed automatic test and valve filled the tray. Finding issue to be a faulty control, ordering new control and returning.; ordrng 1 W11333076 (CONTROL)"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced door checked seal no issues no air gaps in gasket. Unit is closing as designed. Job complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KBSD606ESS00 I verified that the icemaker had flakes of what appeared to be the paint coating within the reservoir. Customer is very upset. Appears to be a part defect.
Near Boerne, TX 78006
Colton B.
Job Details: 10/15/2020
WASHER MAYTAG MHW8630HW0 Issue is mold in the dispenser area. Called techline and spoke to TJ (SR: 7729042995) who stated that to resolve issue customer needs to use a bleach based cleaning spray and do a clean washer cycle. I cleaned as much as I could off with a spray and towel and relayed techline recommendation.
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/15/2020
WASHER MAYTAG MVWB835DW3 "Customer stated that Lowes told him the unit was under warranty through extended warranty, there’s no indication of this. Instructed customer to contact Lowe’s or whirlpool to seek information regarding warranty. No action taken."
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/15/2020
OVEN ELECTRIC (D KITCHENAID KSDB900ESS3 Customer stated that the issue is there is a loud ticking noise during preheating. Also that the drawer under the unit is crooked. The noise issue is in relation to the blower fan. The drawer issue is from the right side slide being broken. Ordering parts to resolve issue.; ordrng 1 W11107275 (fan-blwr) and 1 W11123024 (slide-drwr)
Near San Antonio, TX 78253
Justin
Job Details: 10/15/2020
RANGE AMANA AGR5330BAB3 Replaced cap burner and burner top. Tested to complete
Near Castroville, TX 78009
Justin
Job Details: 10/15/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Replaced control and console for unit. Unit is good to go.
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4815EW1 "Customer stated that the issue is the unit is getting hot on the door while running. On call ahead, instructed customer to turn on the unit so that we could duplicate the issue. On arrival approximately 20 minutes later the door is very hot to the touch. Ordering door panels and seal to resolve issue. ; ordrng 1 W10861224 (door) and 1 W10861521 (seal-door) and 1 WPW10463967 (door)"
Near San Antonio, TX 78245
Justin
Job Details: 10/15/2020
RANGE WHIRLPOOL WFC150M0EB3 "Replaced missing piece for cooktop on light, customer said right big burner was acting up, was able to test and did not see anything wrong with unit. Unit good to go."
Near San Antonio, TX 78258
Jim G.
Job Details: 10/15/2020
WASHER LG WM2501HWA The drain pump is non responsive. Reordering part and will attemp to install anew. ; ordrng 1 4681EA2001T (DRAIN PUMP )
Near Castroville, TX 78009
Justin
Job Details: 10/15/2020
VENT HOOD WHIRLPOOL WVU17UC0JS "Vent hood is missing fan blade, will order fan blade. ; ordrng 1 WPW10395033 (motor-fan)"
Near Atascosa, TX 78002
Jesus C.
Job Details: 10/15/2020
WASHER WHIRLPOOL WFW6620HW0 Tested washer. No error codes. No spin was saved on program. Performed customer instruct on proper use and care procedures. Unit is working properly. Job complete.
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/15/2020
DISHWASHER MAYTAG MDB8959SKB0 "I found that the drain hose was not looped up. I fixed this by using a zip tie. WPW10339879 Tested unit and it still will not drain. Unit will need a new drain pump. Part ordered.; ordrng 1 W11412663 (DRAIN PUMP), used 1 WPW10339879 (ZIP TIE) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 10/15/2020
DISHWASHER SAMSUNG DW80R5061US/AA00 Customer complaint is that the unit will sometimes stop and receive an OC code. Faulty drain pump. Ordering drain pump.; ordrng 1 DD31-00005A (DRAIN PUMP)
Near San Antonio, TX 78239
S. L.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE320M0ES0 "Checked range found both right side elements burnt out and right front burner switch shorted, replaced burner switch and elements checked operation unit is working correctly now"
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL WMH3107HB3 Replaced interlock and control. Unit is running good. Good heat. No further issues. Tested to complete.
Near San Antonio, TX 78251
Justin
Job Details: 10/15/2020
MICROWAVE OVEN IKEA IBMS1455DS00 "Replaced last two push buttons, tested to complete."
Near San Antonio, TX 78257
Tommy B.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED560LHW0 Customer stated that the issue is the unit makes a very loud noise during operation. Found issue to be caused by broken motor. Ordering parts to resolve issue.; ordrng 1 W11234001 (motor-drve)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Door is visibly dented/scratched. Please contacted schedule appt when door is available for install. ; ordrng 1 WRF757SDHZ01 (LEFT DOOR REFRIGERATOR )
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT750SAHB0 Customer stated unit door not latching so won’t start. Managed to make unit work by opening and closing door. Ordering door latch for intermittent functioning. ; ordrng 1 WPW10653840 (LATCH)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Verified pantry UI at fault. Quoted price of board and possible repair. Customer declined repair but for he mean time the unit is functioning properly as I have disconnected pantry UI control board. Collected service fee.
Near San Antonio, TX 78254
Justin
Job Details: 10/15/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Need to go forward with console. Rescheduled for next Friday. ; ordrng 1 W11297728 (console)
Near San Antonio, TX 78207
Jesus C.
Job Details: 10/15/2020
RANGE KITCHENAID KDRP463LSS08 Tested unit. Found bad fuse in back and under cooktop. Replaced and reset fuses. Unit powered on. Good heat. No issues during testing. Collected payment for repairs. Job complete. ; used 1 WPW10638608 (FUSE) from stock
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Customer complaint is that sometimes the unit powers off when refrigerator door is open. Forund loose connection on door switch, believe that to be the issue. Called techline (SR7729047392) who also recommended changing the wall plug. Plugged unit into a different outlet. Customer will call if issue returns."
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE525S0HS1 Wiring on terminal block is damaged. Ordering new block and harness. ; ordrng 1 W10245259 (block-term) and 1 W11449104
Near San Antonio, TX 78225
Jesus C.
Job Details: 10/15/2020
WASHER MAYTAG MVWX655DW1 Wrong gearcase in box. Need gearcase with short shaft. Will give discount on labor for inconvenience. 120 labor. Will order gearcase and reschedule. ; ordrng 1 W11035751 (gearcase)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/15/2020
REFRIGERATOR MAYTAG MSS25C4MGZ01 Replaced freezer door to resolve frozen fill tube issue. Unit testing good.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Customer complaint is that sometimes the unit powers off when refrigerator door is open. Forund loose connection on door switch, believe that to be the issue. Called techline (SR7729047392) who also recommended changing the wall plug. Plugged unit into a different outlet. Customer will call if issue returns."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
RANGE WHIRLPOOL WEE510S0FS2 "Last panel damaged on arrival. Checked panel with builder, no damage on new panel. Replaced panel to resolve the issue. Unit testing good. Customer approved of repair."
Near Helotes, TX 78023
Tommy B.
Job Details: 10/15/2020
REFRIGERATOR KITCHEN AID KRFC302ESS02 Customer stated that the issue is the unit is building a frost in the freezer section. Found issue to be caused by the gasket not sealing properly at the top right corner. Ordering parts to resolve issue.; ordrng 1 W10571967 (frz door gasket (gr))
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 10/15/2020
DRYER MAYTAG MEDB765FW0 "Checked dryer found squealing coming from front left roller called techline spoke to Robert, techline advised to replace front bulkhead completely. Ordering parts to resolve issue.SR7728728070; ordrng 2 3934666 (nut)s and 2 695240 (screw)s and 2 W10359271 (support roller shaft)s and 1 WP697557 (bulkhead)"
Near San Antonio, TX 78228
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Thawed out evaporator. Removed silver tape from thermistor and unit began releasing Freon from the evaporator. Removed thermistor and found evaporator tube cut underneath tape that was holding thermistor in place. Called techline and spoke with Andrew, says to replace the evaporator. SR#7729044703 Customer is not happy and is wanting a replacement refrigerator. Says to have the customer contact Whirlpool customer service. Customer is not happy with service. Stating that he is not given any information when I told him that we will have to order and replace the evaporator and will need to have a sealed system technician come out for the repair. Customer proceeded to state that I was a piece of “shit” and that We had horrible service. Customer was given the office phone number to voice his complaints and demanded that I contact my supervisor for him to speak with. Customer asked for My supervisor’s direct number, when I refused to give out his persona
Near Boerne, TX 78015
Douglas H.
Job Details: 10/15/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Customer stated unit not finishing a cycle. Found F5e1 door stuck open error and f5e2 door stuck closed error. Ordering door switch to resolve the issue. Unit is under warranty, customer provided proof of purchase. ; ordrng 1 WPW10653840 (DOOR SWITCH )"
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/15/2020
WASHER MAYTAG MVWC565FW0 "Replaced gear case, drive pulley, actuator, hub and belt. Testing unit I found that the unit will not go into low spin or low agitate. This unit will need a new motor and I’ll need a capacitor as a contingency. I will return to vendor parts not needed.; rqstng P&A on 1 W11026785 (motor-drve) and 1 W11395618 (CAPACITOR), states that autho needed"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
RANGE KITCHENAID KFDC558JSS00 UI control did not arrive. Reordering. ; ordrng 1 W11400494 (UI CONTROL)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Checked refrigerator found dent on refrigerator compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip)
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Complaint t is ice bucket releases button broke. Found real ease button broke from container. Will need to replace container. ; ordrng 1 W10769145 (ice-contnr)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/15/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 I was able to adjust so the door will close more easily and seal after closing the left door. Customer is still very unsatisfied with the repairs and refrigerator function. ; saved tckt
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/15/2020
WASHER MAYTAG MVWB450WQ1 Our customer is having a problem with the u it getting really loud in the last 5 minutes of the spin. I found evidence of possible oil underneath the washer near the motor. Entered service test mode and found the F70 overload error. When conducting automatic test mode the valve seemed strained and e excessively loud. Unit did the 23 rpm spin with no issues. Ran manual motor test and the unit gets really loud during medium and high spin. This unit will need a bearing job and to do it right we would have to change out both the inner and outer tub. This is to cost prohibitive. ; ordrng 1 W10193886 (tub outer) and 1 W10296143 (basket) and 1 W10435302 (bearing)
Near San Antonio, TX 78212
Jesus C.
Job Details: 10/15/2020
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 Tested unit. Drain pump and recirculating pump not running. Found hard water deposits throughout system. Cleaned all pumps and hoses. Ran cleaning cycle. Drain pump runs. Recirculating pump is running. Customer should have ice within 24 hours. Collected payment for service fee and cleaning. Job complete.
Near San Antonio, TX 78213
Richard G.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint is that the unit is cooling fine, but now the ice and water are not working. Tested out unit and found issue to be with the dual valve. Ordering dual valve.; ordrng 1 WPW10341329 (water valve assy)"
Near San Antonio, TX 78238
Richard G.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFC150M0JB0 Customer complaint is that the burners are not turning on. Verified issues with burners. Ordering replacement kit.; ordrng 1 W11371990 (REPLACEMENT KIT )
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Last trip Samsung tech support stated to replace auger assembly, freezer EVAP cover and defrost sensor. Replaced all parts to resolve the issue. Unit testing good now. No further issues at this point. Advised customer to give unit at least 24 hrs to get back down to temp since had doors open for so long."
Near Helotes, TX 78023
Tommy B.
Job Details: 10/15/2020
RANGE MAYTAG MER6600FZ2 Swapped out wiring harness that was burned out. Unit testing good now with no further issues at this time.
Near San Antonio, TX 78220
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer is trying to find proof of purchase. Without proof customer will be responsible for service fee. Customer will call to reschedule service. ; saved tckt
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "I found that the unit is completely off. No lights, nothing. I checked the AC voltage at the power supply board as well as the main control board. We were reading 120 VAC at the P1 input connector. However we were only getting 0 VDC at O2 connector output. I talked with Ed and later Adrian at Tech Line. SR #7729048866. Rather then assuming it is the power control board we unplugged all the dc components while checking for the VDC to come back. Ad soon as I unplugged the led control board the refrigerator turned on. After unplugging and plugging back in the input and output connection on the led control board I was able to jump start the control board and one circuit of lights started working. After checking the VDC outlet voltage at the control board I checked all the lights on the one circuit because we had 0VDC. This unit will need a new lED control board and possibly one LED. A little latter the other circuit went out. To not risk having the VDC
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Checked microwave hood combo found door dented ordering door to resolve issue. ; ordrng 1 W11173813 (door/mw)
Near Schertz, TX 78154
S. L.
Job Details: 10/15/2020
DRYER MAYTAG MGD6230HW0 Found front right and rear right feet bent and striped ordered new set rescheduling Friday.; ordrng 2 W11444912 (LEVEL FEET)s
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Checked refrigerator found dent on freezer compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10918659 (dor-fip)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
RANGE KITCHENAID KSGG700ESS1 "Checked range found left rear igniter broken, ordering igniter to resolve issue.; ordrng 1 W10464799 (igntr-surf)"
Near San Antonio, TX 78250
Richard G.
Job Details: 10/15/2020
REFRIGERATOR MAYTAG MFI2570FEW01 Customer complaint is that the lights in the refrigerator section are flickering. Need to replace led module.; ordrng 1 W11043011 (module)
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Checked refrigerator found dent on refrigerator compartment door. Unit is unoccupied. Ordering door to resolve issue.; ordrng 1 W10913407 (dor-fip)
Near San Antonio, TX 78253
Tommy B.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE320M0JS0 Previous visit found unit to be partially functional. This visit no function whatsoever. Unit is getting 97 V at the terminal block where it was receiving 120 last time. Issue is electrical and not a symptom of the unit having any issues. Customer to contact electrician. No further action needed at this time.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
RANGE KITCHENAID KSGG700ESS2 Checked range found burner not installed burner not present ordering burner to resolve issue.; ordrng 1 W11443577 (BURNER HEAD)
Near Kerrville, TX 78028
Colton B.
Job Details: 10/15/2020
DRYER SAMSUNG DV42H5000EW "Issue is that unit will not spin or heat. Finding issue to be a broken pulley, belt looked to be in good shape. Ordering pulley and returning, scheduling for next Tuesday. P&L will be collected on return visit. ; ordrng 1 DC93-00634A (PULLEY)"
Near San Antonio, TX 78254
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Replaced control and motor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Replaced panel control, vent assembly, grill and spray arm for unit. Unit good to go."
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Checked microwave hood combo found dents on door ordering door to resolve issue.; ordrng 1 W11173813 (door/mw)