We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Ingleside, TX 78362
John L.
Job Details: 02/23/2022
Inspected unit, found valves do not open fully to allow water to dispense into tub. Will need to replace valves to resolve this issue.; schdld next appmnt for 3/1 TUE !
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of washer not progressing beyond wash cycle. Found issue to be main control. Also ordering cam, belt, and shifter, as all of these parts also showing faults. Control shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11170317 (Control board), ordrng 1 W10721967 (Cam) and 1 W10913953 (Shift Actuator) and 1 W11239857 (Belt)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Ingleside, TX 78362
John L.
Job Details: 02/23/2022
Inspected unit, found drum has a pretty bad dent which is coming into contact with frame of unit. This is causing sounds customer is hearing. Will need to replace drum to resolve this issue.; ordrng 1 W10508188 (drum)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78258
Jim G.
Job Details: 02/23/2022
There are no factors save for the suspension. Which I will return to replace. ; ordrng 1 W10780045 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mathis, TX 78368
Adam
Job Details: 02/23/2022
Customer complaint of unit not advancing through a wash cycle. Inspection of unit shows no error codes. Running test cycle shows good functionality on both hot and cold valve lid lock agitate spin and drain. After giving customer some instructions on how the unit is supposed to operate which I think was the problem to begin with issue resolved. Job should be considered customer instruct
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430IL00
Near Boerne, TX 78015
Douglas H.
Job Details: 02/23/2022
Customer stated unit console wasnt functioning and to power reset unit to allow it to work. Checked errors. Found f6e0 ui lost communication error. Prescreened console is needed. Also ordering electronic control to resolve the issues. Both parts psp and oos ; ordrng 1 W11448961 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW
Near Beeville, TX 78102
Adam
Job Details: 02/23/2022
Call customer before arrival and went over specific details of what is covered in what would not be covered under the warranty information I was provided with the ticket. Insurance company will only cover either transmission or drive motor one component or the other but will not cover diagnostic labor to install either one of those parts or any parts that would need to be replaced or installed. After relaying this information to the customer shes decided to cancel the ticket and will be contacting insurance company..
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near La Vernia, TX 78121
Daniel
Job Details: 02/23/2022
Arrived at customers residence to replace recalled heating element. Replaced heating element and tested unit. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Port Aransas, TX 78373
John L.
Job Details: 02/23/2022
Installed diffuser, tested after installation. Chatter noise is no longer issue. Issue resolved.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/23/2022
Installed new terminal blocks. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Mathis, TX 78368
Adam
Job Details: 02/23/2022
Customer complaint of unit leaving clothes wet and not washing. Inspection of unit shows no error codes so manually testing all major function shows no water from hot water valve and pour water from cold water valve this Can cause issues customer is talking about. Replaced water valve calibrated unit ran verification cycle issue resolved
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/23/2022
I uninstalled the dishwasher from the cabinet and replaced the heating element with the re-engineered part. Reinstalled. Our customer had a question about their refrigerator. I figured it out before reaching Austin, Senior Technician at Whirlpool. Documented the technical writer error on refrigerator owners manual for setting fluid measurements. SR# 7733036369. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Victoria, TX 77904
Michael
Job Details: 02/23/2022
Installed console, calibrated and performed a quick wash diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/23/2022
Customer stated unit ice maker has slow production times. Confirmed that the Ice maker motor stalling. Ordering ice maker to resolve the issue. ; ordrng 1 W10884390 (Ice maker)
We serviced a
MAYTAG DRYER
Model MED6230HC0
Near Corpus Christi, TX 78412
John L.
Job Details: 02/23/2022
Inspected unit, drum on unit is misshapen and is causing drum to bind up this has caused rollers to the form and play stress on motor when drum gets stuck. Will need to replace drum, rollers belt and shaft to resolve issue on this unit.; ordrng 1 W10396028 (motor-drve) and 1 3387610 (sub 661570) and 1 W10545923 (drum) and 1 697772 (blower wheel) and 2 W10359272 (support roller shaft)s
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Sebastian
Job Details: 02/23/2022
Found freezer section at about 18 degrees. Exposed evap and found evidence of restriction, called techline to verify issue. Techline want us to check charge and call back in. Scheduled for Tuesday with 3way valve as techline suggested that the valve could have been issue. ; ordrng 1 W11575003 (Valve)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Kingsville, TX 78363
Adam
Job Details: 02/23/2022
Sr#7733034287.Customer complaint of unit leaving clothes wet at end of cycle. Inspection of unit shows no air codes. Ran test cycle twice to try to duplicate customers concern but unit ran as designed. Call tech line for documentation and troubleshooting tech line states that chief complaint with unit is customer not selecting spin speed at the time of cycle selection. After bringing this point up to the customer she did state that she never checks The spin selection but also confirmed husband uses Quick wash cycle consistently and were looking at that cycle selection spin was turned off. Advise customer to double check spin speed after cycle selection to confirm. SR number above. Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near San Antonio, TX 78254
Sebastian
Job Details: 02/23/2022
Found the shoot to the icemaker was clogged with ice cleared up unit make sure that ice maker dispensed water.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Victoria, TX 77904
Michael
Job Details: 02/23/2022
The customer said it doesnt spin the water out the clothes and it continues fill. F2E1 stuck key error code, cleared error code, I found the hose was too low causing the filling issue, the right side of the appliance was banged up and pushed out, I was able to push it back in. Tested the spin cycle, it has a violent spin cycle, the gearcase has a loud screeching noise, the shaft to the gearcase is bent or the basket is damaged, oil underneath, the basket and the gearcase and other parts need to be replaced. ; ordrng 1 W10752719 (Basket) and 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Shield) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near San Antonio, TX 78245
Jay
Job Details: 02/23/2022
Replaced drain pump. No leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Victoria, TX 77904
Michael
Job Details: 02/23/2022
Installed element, tested the appliance, no visual leaks, the appliance is working normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near San Antonio, TX 78259
Jim G.
Job Details: 02/23/2022
Replaced faulty heating element. Issue resolved. Bushings did show signs of damaged. It no leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Victoria, TX 77905
Michael
Job Details: 02/23/2022
Installed new element, tested the appliance, working normal, no visual leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Converse, TX 78109
Chris S.
Job Details: 02/23/2022
Replaced icemaker everything working as designed also customer stated they had not changed out water filter at all. Once I took water filter out water dispenser was working great and icemaker was getting water to it no further issues.
We serviced a
AMANA OVEN
Model AGR4230BAW3
Near Victoria, TX 77901
Michael
Job Details: 02/23/2022
Installed the regulator, confirmed no gas leaks, plugged the appliance in and turned the gas on. Turned the top burners and the oven on, all are working normal.
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model CU50PA-1C
Near San Antonio, TX 78232
Jim G.
Job Details: 02/23/2022
I verified a faulty pressure sensor and will replace tubing as well. ; ordrng 1 SC05-0591-01 (Pressure hose) and 1 SC11-0504-01 (Pressure sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Victoria, TX 77901
Michael
Job Details: 02/23/2022
Installed the gearcase and lid, calibrated the appliance, unable to hook up to water at this time, tested all components manually, appliance is working normal
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306EPA00
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/23/2022
Customer complains that the unit is not cooling in either section. Verified issue with inverter. Need inverter.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Corpus Christi, TX 78415
John L.
Job Details: 02/23/2022
Installed components, issue on this unit has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1:
Near San Antonio, TX 78254
Sebastian
Job Details: 02/23/2022
Changed upper rack and dispensertested unit for leaks. All is working as it should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM01
Near San Antonio, TX 78213
Drew
Job Details: 02/23/2022
Customer didnt need service they were unaware there would be a service call to diagnose unit and would require p&l.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/23/2022
I replaced the main control, ran DLMS calibration and tested agitate and high spin in component activation. This unit is fully functional and this should resolve the trial noise problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSB00
Near Helotes, TX 78023
Sebastian
Job Details: 02/23/2022
Customers unit warmed up overnight to where they emptied everything out on arrival today in inspection found that the evaporator in the freezer did have a full frost pattern and was cooling ice in the icemaker as well mustve recently turned on because refrigerator section has not made it down temperature yet but you can feel the freezer feeding air into it found a heavy amount of fur on the condenser and around the back of the compressor went ahead and removed all for pulled amp draw of 1.5 in the compressor is definitely a little warm instructing customer to watch the unit for about a full day before committing to Refilling our fridge with items compressor does feel a little hot but I am not surprised by that being at the age of the unit is a little up there along with the amount of fur around condenser and compressor cleaned out unit
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/23/2022
Customer stated unit shut off after 5 minutes and no heat. Checked errors, found f4e4 heater circuit error and f3e2 open/shorted moisture sensor. Found heat issue to be thermal fuse open and found moisture sensor shorted out. Ordering thermal cut off and moisture sensor to resolve the issues. Scheduled for soonest availability pending part arrival. ; ordrng 1 W10853313 (Moisture sensor) and 1 W10900067 (Thermal cutoff)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/23/2022
Replaced harness and convection motor. New motor started making a loud noise then stopped. Marking as defective. Need a new motor.; ordrng 1 W11296001 (Convection motor) and 1 11296001 (Convection motor)
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGC506JSS
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of multiple burners not igniting on command. Arrived and deduced igniters could use some cleaning. Cleaned all igniters and burner assemblies for our customer. Unit testing good, no further issues at this time. As per SB Web, Goods Issue Date was 1/14/21. With additional 2-month allotment, this call is covered under warranty. See attached screenshot.
We serviced a
ESTATE WASHER
Model ETW4300SQ0
Near San Antonio, TX 78255
Garry
Job Details: 02/23/2022
Customer complaint of washer not draining and initial diagnosis revealed Timer Switch was the issue. Installed new Timer Switch and returned unit to operation. Unit is testing good & our customer is thrilled. No further issues at this time.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78248
Garry
Job Details: 02/23/2022
Customer complaint of icemaker over-producing. Initial visit yielded diagnosis of faulty Water Level Sensor. Replaced Recirculating Pump which includes this Sensor. Returned unit to operation and unit is testing good. No further issues at this time.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Boerne, TX 78015
Richard G.
Job Details: 02/23/2022
Replaced valves and regulator. Tested out unit. Two front right side burners are a little high, but seem to be working properly. Tested to complete.unit is good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78257
Richard G.
Job Details: 02/23/2022
Replaced right door gasket. Unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78247
Garry
Job Details: 02/23/2022
Customer complaint of no ice production. Previous visit found faulty icemaker. Replaced icemaker to resolve issue. First visit raised question of whether or not water supply to icemaker was an issue, but there does not seem to be an issue with this right now. Fill Tube Heater testing good and Fill Valve functional, as well. Customer has been advised of 90-day warranty on Service Call/Labor and has been urged to call us back if ice production isnt back to normal by Friday. If we are called back out on this same issue, we will want to return with Fill Valve (WPW10341329) and Electronic Control (W10830288). Unit good to go, no further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/23/2022
I spoke with Orlando, Senior Technician from Whirlpool. I replaced the needed part, ran DLMS calibration. Unit is now fully functioning as designed. Reminder to move to thinner softener or diluted when using.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Antonio, TX 78255
Sebastian
Job Details: 02/23/2022
###2580Replaced heat element and tested unit, all working as it should
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/23/2022
This job is complete. Our customer has still not had the venting reduced but they will do it soon. Unit is fully functioning as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/23/2022
I replaced the needed parts. Unit was making ice and dispensing but our customer was concerned that the ice production was low. She feels the water is dispensing better since the repair. I agree. Unit is fully operational now.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Adkins, TX 78101
Daniel
Job Details: 02/23/2022
Customer reported leaking from front of door where vent is. Upon arrival found door had water dripping from front of door where vent is located. Checked inside vent and vent was super wet and seemed to have more water than normal. Ordering vent assembly to replace faulty vent. Customer also is stating she is having drying issues and that occasionally unit would freeze up and that she would have to unplug and re plug to get unit going again. Ordering control and heater as well. Checked for error codes found none. Everything else is functioning as it should besides those issues. Will return with parts to repair.; ordrng 1 W11416460 (Vent assembly) and 1 W11416460 (Vent bezel) and 1 W11410065 (Control) and 1 W11537778 (Heating element)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78233
Jim G.
Job Details: 02/23/2022
Replaced all parts save the harness. Issue is resolved
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV5156AAS
Near San Antonio, TX 78254
Jay
Job Details: 02/23/2022
Replaced diode, magnetron, and capacitor within two weeks ago. Tested transformer IAW service manual. Transformer windings should have resistance of less than 1.0ohm. Both are OL. The transformer is discontinued.
We serviced a
KITCHEN AID BEVERAGE CENTER
Model n/a
Near San Antonio, TX 78230
Sebastian
Job Details: 02/23/2022
Call customer before arrival did not get any answer and left a message arrived to location knocked on door waited the allotted amount of time left a magnet behind it doesnt appear that anybody is home no cars here and lights are off; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near San Antonio, TX 78227
Jay
Job Details: 02/23/2022
Replaced door switch. Unit is getting power but not actually turning or heating up. Keep thermal fuse wp3392519 on order. Unit is in factory warranty. ; ordrng 1 WP3387134 (Thermostat) and 1 W11050897 (Thermal cutoff kit)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78233
Jim G.
Job Details: 02/23/2022
Replaced all parts save the harness. Issue is resolved
We serviced a
JENNAIR MICROWAVE OVEN
Model JMC2430DP
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of F2E1 error code on microwave. All connected on control panel secure. Issue is faulty control panel. Replacement control panel has been ordered but not yet received. Please schedule for soonest availability once parts arrive.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of loud squeaking noise during operation. Inspection of the machine found faulty gearcase, splutch, and drive belt. Ordering these parts to resolve issue. Please schedule for soonest availability once parts are available. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch Kit) and 1 WPW10006384 (Drive Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78211
Jay
Job Details: 02/23/2022
Complaint was that the machine wasnt spinning. Looked under machine and saw shift arm was out of splutch eyelet. Replaced shifter and installed correctly. Ran diagnostic and it spins. No fault codes found.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Boerne, TX 78015
Drew
Job Details: 02/23/2022
Upon arrival customer was unaware of any charges as whirlpool shouldve been paying for this repair. Side he would contact whirlpool to get everything taken care of and then contact us back for repair. No further issues at this point
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/23/2022
Our customer is having problems with the microwave not working as well as the oven. All is from a stuck display. I rebooted the unit and it started working. I diagnostics I retrieved two error codes of F6E4 User interface/ACU state status mismatch. This unit will need a new control as well as an updated console with the latest software update. Parts ordered. I left our customer with information and number for hooking up to WiFi. Part OOS.; ordrng 1 W11261167 (Control) and 1 W11297728 (Console Stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXMB00
Near San Antonio, TX 78222
Daniel
Job Details: 02/23/2022
Customer reported numbers on control box malfunctioning as well as unit getting 20 degrees warmer at various times. Called tech line for assistance. Tech line had me move wires away from the water valve solenoids and said there was a service pointer on that issue causing multiple problems with control and cooling. Techline advised me to order a ferrite and control but said he wasnt sure if parts would be available due to age of unit. After looking up parts found that both are discontinued. Techline stated that if adjusting the wires from the valve solenoid didnt work then the unit would be deemed unrepairable. Plugged unit back in and control display was still glitching as it was. Unit unrepairable.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78232
Jim G.
Job Details: 02/23/2022
Replaced faulty pump. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/23/2022
Customer complaint is that the unit is freezing vegetables in the drawers below. Checked out unit. Will need thermistor that is on order, along with control and evap motor.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78209
Daniel
Job Details: 02/23/2022
Returned with part to repair. Upon arrival found unit functioning as designed without any excessive noise. Installed new start device. Unit seems to be even more quieter than it was before. Both freezer and refrigerator sections cooling as they should. No excessive noise. Unit functioning as designed.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model AMV2307PFB4
Near San Antonio, TX 78244
Daniel
Job Details: 02/23/2022
Customer reported a popping noise every so often when starting the microwave. Unit was functioning as designed upon arrival. Customer did have a video of it and it looked to be coming from the top right of the inside of microwave. Figured it was probably the magnetron. Called tech supervisor to get second opinion and he agreed on it being the magnetron. Ordered parts and will return with parts to repair. ; ordrng 1 W10754299 (Magnetron) and 1 W11224803 (Magnetron thermostat)
We serviced a
JENNAIR MICROWAVE OVEN
Model JMW2327WS01
Near San Antonio, TX 78230
Sebastian
Job Details: 02/23/2022
Ordering the parts from the previous diagnoses as it doesnt look like the parts came in; ordrng 1 WP7403P899-60 (Safety) and 1 WP74008369 (Sensor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78233
Chris S.
Job Details: 02/23/2022
Customer stated that sheet that stucco needs agitation and washer wasnt working correctly. I did agitator pulled it out got shit out tested unit everything working as design no further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS
Near San Antonio, TX 78244
Daniel
Job Details: 02/23/2022
Upon calling customer to confirm arrival a man answered and said I had the wrong number and that he doesnt know anyone by that name. Arrived at customers house and no one is answering door. Stuck around for 15 minutes and heard nothing. Closing ticket out and leaving magnet at door so customer can call and reschedule since we dont have a valid phone number for them.
We serviced a
SAMSUNG DRYER
Model DV50K7500EV-A3
Near Adkins, TX 78101
Daniel
Job Details: 02/23/2022
Upon calling customer to confirm my time of arrival customer stated they were out of town and were going to have to reschedule. Rescheduling for 3-4-22. ; schdld next appmnt for 3/4 FRI !
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0AS03
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/23/2022
Tested unit. Found F1e1 error code. All other test pass. Will need to replace control. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Boerne, TX 78006
Drew
Job Details: 02/23/2022
Replaced acu, and temp sensors. All temp issues resolved. Still having ui issues as ui isnt always responding when clicking it. Ordering ui but part is OOS ; ordrng 1 W11297709 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78255
Drew
Job Details: 02/23/2022
Upon arrival found the unit to be cooling a bit too cool in fridge unit, tested multiple things. Found the damper door to be faulty. Ordering damper ; ordrng 1 W11379148 (Bin) and 1 WPW10196393 (damper control assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78252
Jay
Job Details: 02/23/2022
Called customer to let them know Im on my way and she said she was getting a new fridge.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near San Antonio, TX 78253
Jesus C.
Job Details: 02/23/2022
Tested unit. No water to tub. Found water valve harness pinched. Fixed harness. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/23/2022
Our customer is having problems with the microwave timer not working, at times the turn table not spinning, you have to hit the display multiple times to get anything to go, the oven light button is no longer working I entered diagnostics and received no errors. I attempted to run the microwave at a set time of 1 minute 7 times and it would not start when hitting next. I was able to run it for 1 minute on the preset and it ran. Water temperature was 144 degrees F. I verified that the the oven light is working but it cannot be turned on or off from the display. It will come on if door is open. I verified more then once that the display is unresponsive often. I rebooted the unit and everything started working. I spoke with Andrew. All these problems relate to the Service Pointer software update. Our customer does not want to hook up to WiFI. I asked Andrew if he had anyway to verify that this hardware in the console I brought has the software update. He said there is not and he agreed that this is a problem. We decided to install the console with the hopes that the software is embedded and to document if there is a future problem because this is not definitive. It has been documented. SR# 7733038373. I uninstalled the in cabinet oven with assistance and replaced the console as directed. I reinstalled the in cabinet oven, set time and date and tested. This unit is fully functional in its current state.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/23/2022
Installed new igniter. No further issues. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 02/23/2022
Customer complaint is that unit Leaking water from ice maker. Customer had previous unit and claims had same issue. Cannot confirm other issue. Installed new door. Good fill on ice maker. Good harvest cycle. No leaks. Unit is working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Atascosa, TX 78002
Jay
Job Details: 02/23/2022
No codes found. No signs of oil. On spin the machine squeaks intermittently. Replaced shifter and splutch assy. Toned it down but you can still hear squeak. Ordering belt. ; ordrng 1 W11239857 (Belt)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/23/2022
Still need inner glass; O-emld tckt
We serviced a
WHIRLPOOL DISPOSAL
Model n/a
Near Selma, TX 78154
Chris S.
Job Details: 02/23/2022
Upon arrival customer stated that there she wants electrician now to check breaker because she unplugged disposal and try to reset breaker and breaker kit shipping without it even being plugged in. So she wants electrician out here first and then she has any more issues shell give us a call back
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500ESS05
Near Fredericksburg, TX 78624
Richard G.
Job Details: 02/23/2022
Replaced magnetron, inverter, and control. Tested to complete. Unit is good to go.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Jesus C.
Job Details: 02/23/2022
Complaint is unit shut down yesterday then powered back on. Tested unit. Found deli UI unresponsive. While pulling out drawer, the UI powered on. There is a break in the harness for deli drawer. Will replace harness. ; ordrng 1 W11170612 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB0
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/23/2022
F5E1 Door latch not operating (Clean mode) (on some models).. I tested door lat h and it is working as designed. Passed test procedures in the owners manual. Our customer was concerned that the left front burner was it working and that the hot cooktop and cooktop on lights were on permanently. I found that the right from infinite switch is failing and out of specifications. This will need to be replaced. Im rescheduling the left front burner and ordering a left front infinite switch as a contingency. Parts OOS.; ordrng 1 WPW10434452 (Infinite Switch left front) and 1 W11256088 (Infinite switch right front)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near San Antonio, TX 78256
Drew
Job Details: 02/23/2022
Upon arrival found multiple error codes f2e2, f6e4, f5e2, f6e1, indicating no water, door switch stuck, and no communication from ui. After clearing codes the only to return is F6e4 due to remaining suds in unit. Ordering controls and door lock. Console is OOS ; ordrng 1 W11308811 (cntrl-elec) and 1 WPW10653840 (door latch) and 1 W11302461 (console)
We serviced a
WHIRLPOOL RANGE
Model RF364PXPQ2
Near Schertz, TX 78154
Chris S.
Job Details: 02/23/2022
Replaced glass
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Castroville, TX 78009
Jay
Job Details: 02/23/2022
Keeping led board on order. Customer stated that he unplugs at the deli board and it works so checked voltage at board. Should be 14volts and got 11.5. ; ordrng 1 WPW10769076 (Pantry control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near San Antonio, TX 78253
Jay
Job Details: 02/23/2022
Replaced evap fan motor and cleared ice out. Unit testing good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near San Antonio, TX 78258
Jim G.
Job Details: 02/23/2022
Replaced sump pump. However there are more issue which were denied by auth. Closing ticket per WP advice. Authorization denied by WP service plan for more parts. If consumer calls please provide ref# 7732802277 cb# 866-931-7390
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near San Antonio, TX 78233
Jim G.
Job Details: 02/23/2022
Replaced all parts save the harness. Issue is resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78260
Jim G.
Job Details: 02/23/2022
Customer provided hinge. However I was able to repair the original hinge. Issue is resolved.
We serviced a
JENNAIR MICROWAVE OVEN
Model JMC2430DP
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of F2E1 error code on microwave. All connected on control panel secure. Issue is faulty control panel. Replacement control panel has been ordered but not yet received. Please schedule for soonest availability once parts arrive.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of washer not progressing beyond wash cycle. Found issue to be main control. Also ordering cam, belt, and shifter, as all of these parts also showing faults. Control shows OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11170317 (Control board), ordrng 1 W10721967 (Cam) and 1 W10913953 (Shift Actuator) and 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fredericksburg, TX 78624
Garry
Job Details: 02/23/2022
Customer complaint of loud squeaking noise during operation. Inspection of the machine found faulty gearcase, splutch, and drive belt. Ordering these parts to resolve issue. Please schedule for soonest availability once parts are available. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch Kit) and 1 WPW10006384 (Drive Belt)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78258
Jim G.
Job Details: 02/23/2022
There are no factors save for the suspension. Which I will return to replace. ; ordrng 1 W10780045 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78211
Jay
Job Details: 02/23/2022
Complaint was that the machine wasnt spinning. Looked under machine and saw shift arm was out of splutch eyelet. Replaced shifter and installed correctly. Ran diagnostic and it spins. No fault codes found.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3430IL00
Near Boerne, TX 78015
Douglas H.
Job Details: 02/23/2022
Customer stated unit console wasnt functioning and to power reset unit to allow it to work. Checked errors. Found f6e0 ui lost communication error. Prescreened console is needed. Also ordering electronic control to resolve the issues. Both parts psp and oos ; ordrng 1 W11448961 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Boerne, TX 78015
Drew
Job Details: 02/23/2022
Upon arrival customer was unaware of any charges as whirlpool shouldve been paying for this repair. Side he would contact whirlpool to get everything taken care of and then contact us back for repair. No further issues at this point
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near La Vernia, TX 78121
Daniel
Job Details: 02/23/2022
Arrived at customers residence to replace recalled heating element. Replaced heating element and tested unit. Unit functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/23/2022
Installed new terminal blocks. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/23/2022
Our customer is having problems with the microwave not working as well as the oven. All is from a stuck display. I rebooted the unit and it started working. I diagnostics I retrieved two error codes of F6E4 User interface/ACU state status mismatch. This unit will need a new control as well as an updated console with the latest software update. Parts ordered. I left our customer with information and number for hooking up to WiFi. Part OOS.; ordrng 1 W11261167 (Control) and 1 W11297728 (Console Stainless)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/23/2022
I uninstalled the dishwasher from the cabinet and replaced the heating element with the re-engineered part. Reinstalled. Our customer had a question about their refrigerator. I figured it out before reaching Austin, Senior Technician at Whirlpool. Documented the technical writer error on refrigerator owners manual for setting fluid measurements. SR# 7733036369. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXMB00
Near San Antonio, TX 78222
Daniel
Job Details: 02/23/2022
Customer reported numbers on control box malfunctioning as well as unit getting 20 degrees warmer at various times. Called tech line for assistance. Tech line had me move wires away from the water valve solenoids and said there was a service pointer on that issue causing multiple problems with control and cooling. Techline advised me to order a ferrite and control but said he wasnt sure if parts would be available due to age of unit. After looking up parts found that both are discontinued. Techline stated that if adjusting the wires from the valve solenoid didnt work then the unit would be deemed unrepairable. Plugged unit back in and control display was still glitching as it was. Unit unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/23/2022
Customer stated unit ice maker has slow production times. Confirmed that the Ice maker motor stalling. Ordering ice maker to resolve the issue. ; ordrng 1 W10884390 (Ice maker)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model KUIX305ESS1
Near San Antonio, TX 78232
Jim G.
Job Details: 02/23/2022
Replaced faulty pump. Issue is resolved.