Local Reviews
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Jim G.
DISHWASHER MAYTAG MDB9959SKZ0 Faulty drain pump. ; ordrng 1 W11497943 (Drain pump)
Shawn W.
DISHWASHER WHIRLPOOL WDT970SAHZ0 I called our customer and they informed me that there is a misunderstanding. They did not request another appointment and they informed me that the dishwasher has working fine since my last visit and repair. Job complete.
Richard G.
RANGE MAYTAG MGR6600FB1 Replaced knob. Customer pointed out that the drawer is stuck inside the bottom of the unit. Found railing to be bent. Will need to replace left base.; ordrng 1 WPW10306546 (rail-base)
Jesus C.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Installed new valve. Recharged unit. Still not switching to freezer evap. Called tech line. Sr 77299715539. Suggest replacing control and UI. Whirlpool covering parts. WUEVTUEDP1; ordrng 1 W10789393 (cntrl-elec) and 1 W10807590 (cntrl-elec)
Shawn W.
WASHER MAYTAG MVWB835DC4 I called our customer to apologize for running late and inform them Im on the way. They were very understanding but preferred to reschedule. They will call our office on Monday.; saved tckt
Jim G.
MW-HOOD COMBO MAYTAG MMV5208WB1 Steve SR# 7729769511 lower secondary interlock sent was incorrect. Reordering. Switches were swapped. ; ordrng 1 WPW10156813 (Lower interlock)
slockhart@appliancecareoftexas.com
REFRIGERATOR SAMSUNG RF263BEAESRAA "Unit needs ice maker service kit and RTV messaged AE for auth on part already ordered.; rqstng P&A on 1 DA81-05595A (RTV), states that autho needed"
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Here is a dent in the freezer door just below the handle on the right side. Unit is out of cosmetic warranty. Customer said they would like to pay for the work. Ordering freezer door to resolve issue. Business stated they would pay invoice with credit card over phone once billed. ; ordrng 1 W11435351 (DOOR)
Colton B.
REFRIGERATOR JENN-AIR JFC2089BEM01 "Issue was no ice or dispensing. Finding issue to be a bad filter. Used bypass on unit, water pressure is good. Fill tube on ice maker was frozen. Defrosted fill tube, ice maker now fills and works. Unit tested good. Collected SC and some labor for defrosting fill tube."
Richard G.
DRYER AMANA NED4655EW1 "Replaced timer, belt, rollers, and pulley. Tested to complete. Unit is good to go."
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Checked refrigerator found both thermistors giving faulty readings, also found fan motor not operating. Ordering thermistors and fan to resolve issue of water leaking into refrigerator compartment.; ordrng 1 2315539 (fan motor) and 1 W10384183 (thermistor) and 1 W11108173 (RC THERMISTOR )"
Jim G.
WASHER MAYTAG MHW5500FW0 Replaced inner door. Issue resolved. .
Douglas H.
REFRIGERATOR KITCHENAID KBBR306ESS01 Upon arrival customer stated not for the kitchenaid fridge indoors but it the under counter fridge by the bbq. This unit is a marvel brand and we dont work in this style unit. Advised customer of this and also advised to call builder to get out the other company that does work on marvel brand. Customer stated fridge that was dispatched for is working properly. No further issues at this point for me.
Ezequiel V.
DRYER WHIRLPOOL WED95HEDC1 "Upon removal of motor stripped blower wheel , ordering blower wheel to resolve issue.; rqstng P&A on 1 8318314 (cutoff-tml) and 1 W10211915 (blower wheel)"
Shawn W.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Replaced console the odd line down the middle of the screen went away. Checked that the console is set to the matching model number. Tested unit. Fully operational now.
Richard G.
OVEN ELECTRIC (D KITCHEN AID KOSE500ESS01 "Replaced sensor, control, and control panel. Preheated oven to 350 degrees. Unit is within acceptable temperature range. Dropped oven to 320 degrees. Unit lowered temperature and did not spike up like it did previously. Tested to complete. Unit is good to go."
Richard G.
DRYER SAMSUNG DV45H7000EWA2 "Replaced belt, pulley, and rollers. Tested to complete. Unit is good to go."
Justin R.
DISHWASHER MAYTAG MDB9959SKZ0 "Need to order UWI, go forward with pump and motor. Please schedule for next week with UWI. ; ordrng 1 W11410464 (UWI)"
Jesus C.
REFRIGERATOR WHIRLPOOL WRF560SMHW00 Installed new compressor and start device. Powered on unit. Compressor still making same noise and will not run. Windings test good. Called tech line. Sr 7729766399. Bad compressor from vendor. Ordering new compressor and a back up compressor as precaution. ; ordrng 2 WPW10507886 (compressor)s
Tommy B.
REFRIGERATOR WHIRLPOOL WRS325SDHV00 On arrival customer stated unit is operating fine. The previous visit solved the issue.
Tommy B.
DISHWASHER MAYTAG MDB4949SHB1 Customer stated the issue is that there is residue being left behind in the dishwasher. Reviewed use and care with customer and also proper cleaning procedures. Install and instructs not fulfilled. Unit has no errors in diagnostics and is functioning normally at this time. Yes to survey.
Ezequiel V.
WASHER MAYTAG MHW8630HC0 "Arrived at customer while running diagnostics found no issues with washer, spoke to customer about washer having no issues, since its passed diagnostics testing 3 times, customer started raising voice towards me. Felt my safety was in jeopardy due to being in a small enclosed space and customer raising his voice. No issues with washer. Job complete. SR7729752465"
Tommy B.
WASHER WHIRLPOOL WFW560CHW0 Requested helper tech on previous visit. ; schdld next appmnt for 1/18 MON !
Justin R.
DISHWASHER KITCHENAID KDTM404KPS0 "F9E1, F8E2, F10E2 stored in unit. Need control board, and pump motor. ; ordrng 1 W11410066 (CONTROL BOARD ) and 1 W11416362 (PUMP MOTOR )"
Richard G.
RANGE SAMSUNG NX58H5600SS/AA Replaced igniter. Tested to complete. Unit is good to go.
Ezequiel V.
WASHER MAYTAG MHW5630HC "Attempted to replace rotor and stator but no luck, ordering outer tub and rear panel to resolve issue. ; ordrng 1 W11287253 (TUB-OUTER) and 1 W11420275 (PANEL REAR)"
Jesus C.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Installed new compressor and drier. Vacuum and recharge unit. Compressor now running. Getting frost on evap. No issues at this time. Job complete.
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Called customer, customer stated they are not available today rescheduling for Thursday 21st; schdld next appmnt for 1/21 THU 8-10"
Jim G.
OVEN ELECTRIC (D KITCHENAID KODE300ESS02 Replaced thermal fuse. Issue resolved.
Douglas H.
MW-HOOD COMBO MAYTAG MMV6190DS1 Customer stated unit was doing the same thing as before. Found now that the lower interlock cam was slammed back. Reset lower cam to resolve the issue. Advised the customer that this is caused by the door being slammed. No further issues at this point.
Justin R.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Running through diagnostics, unit has rinse aid. Placed unit to highest setting, no fault codes stored. Unit passed diagnostics. Customer was also using 1 hour wash. Showed her settings to use to help with drying."
Colton B.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 "Issue was no lights on oven. Finding issue to be that the light connector was not plugged into the control. Plugged that in, unit tested good."
Douglas H.
VENT HOOD WHIRLPOOL WVU37UC6FS0 "Customer stated vent hood making ticking noise. Confirmed the noise heard, pulled blower down to find damage to the fan blade. Order motor assembly to resolve the issue. Part on b/o; ordrng 1 W11100651 (BLOWER FAN)"
Ezequiel V.
WASHER WHIRLPOOL WTW5000DW1 "Replaced actuator due to washer not going into spin , after replacement good spin but noise is present ordering gearcase and washplate to resolve issue.; rqstng P&A on 1 W10006481 (gearcase) and 1 W10609476 (washplate)"
Jim G.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Reset control via diagnostics. I suspect a breaker issue at the box as they have described an issue where the break does not flip fully.
Colton B.
DRYER MAYTAG MEDB765FC0 "Issue was a noisy dryer. Replaced motor, blower, housing and mount. Unit tested good."
Jim G.
COOKTOP GAS JENN-AIR JGD3536BS00 Installed all parts save for incorrect screws. New ignitors included with burners will also be required. ; ordrng 1 74007734 (Small Burner) and 2 74007735 (Larger Burner)s and 2 74007736 (XL Burner)s
Justin R.
WASHER WHIRLPOOL WTW4855HW1 "Unit is ok, builder left the wall plate that covers the water supply lines around the water hoses."
Jim G.
WASHER MAYTAG MVWX655DW1 .covered by vendor according to CXC. Replaced basket and washplate. Issue resolved.
Colton B.
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 "Issue was a faulty HV board. Replaced control, unit tested good. Collected P&L."
Ezequiel V.
RANGE WHIRLPOOL WEE745H0FS2 Replaced infinite switch and knobs found 1 more knob broken ordering knob to resolve issue. ; ordrng 1 W11117415 (knob)
Shawn W.
REFRIGERATOR WHIRLPOOL WRB322DMBM02 Found that the temperatures in both the RC and FC within acceptable range 36 F RC and 0 FC. Our customer had been using a liquid and food thermometer that was reading 40 F. I recommended outing it in a glass of water and waiting about 5 hours. Also referred to mechanical refrigerator thermometer. I adjusted the leveling on the refrigerator for better door functioning and zip tied up the water line. WPW10339879; used 1 WPW10339879 (ZIP TIE) from stock
Ezequiel V.
RANGE WHIRLPOOL WEE745H0FS2 Replaced infinite switch and knobs found 1 more knob broken ordering knob to resolve issue. ; ordrng 1 W11117415 (knob)
Jesus C.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Installed new compressor. Unit is running. Good frost. No further issues. Tested to complete.
Richard G.
MW-HOOD COMBO WHIRLPOOL WMH32519HW2 "Replaced fuse, transformer, and magnetron. Attempted to heat a glass of water. Unit made a loud buzz then tripped the fuse again. Called techline and spoke with Liam. Says to check wiring on the capacitor. Found wiring wrong. Fixed wiring. Replaced fuse with truck stock. Tested to complete. Unit is good to go.; used 1 W10138793 (FUSE-THRML) from stock"
Richard G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced control, inverter box, and diffuser. Tested to complete. Unit is good to go."
slockhart@appliancecareoftexas.com
OVEN ELECTRIC (D KITCHENAID KODC304ESS01 "Removed unit from wall, replaced control upper blower upper thermostat tested all operations normal."
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED4850HW0 "Checked unit found open thermal cut off again. Called techline spoke to Andrew sr number 7729772975 he advised me to replace element and cutoff again check connections and airflow. Advised him that on last visit I advised customer that vent hose is not adequate for where unit is installed. He agreed that after replacement of these parts to get customer to have vent cleaned and have the hose changed to periscope hose. Replaced cutoff and element with truck stock tested unit operating as designed advised customer to get vent cleaned and replace hose.; used 1 279816 (CUTOFF-TML), and 1 279838 (ELEMENT) from stock"
Jim G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Icemaker has failed. ; ordrng 1 W11294907 (Icemaker)
Ezequiel V.
ICEMAKER (STANDA SCOTSMAN CU50PA-1B "Preformed ice maker cleaning no issues, after cleaning job complete. Collected remaining balance."
Douglas H.
WASHER WHIRLPOOL WTW5000DW3 Customer stated that unit stopped going into spin and drain portion of the cycle. Checked for errors found f8e1 long fill. Tested unit to find that the fill is working properly. Calibrated unit to resolve the issue. Unit testing good now. No further issues at this point.
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WTW4816FW2 Found F8E1 error checked unit found no cold water from plumbing going to valve. Checked everything else customer needs a plumber. Also hoses damaged advised customer to exchange hoses from where they were bought. Unit operating as designed.
Douglas H.
WASHER AMANA NTW4516FW3 "Dispatch sent in for an Amana washer, customer has a Maytag washer with a different model and serial number. Advised customer that needed to have a proper dispatch with correct information in the ticket for us to be able to work on it. Advised customer to contact extended warranty company to correct the information. Issue was unit was unlevel. Advised customer of that as well and that wouldnt be covered regardless of having correct information or not. Customer will level unit. No further issues at this point."
Tommy B.
RANGE KITCHENAID KSDB900ESS3 Part was an incomplete. The bezels come separately and will need to be ordered as well.; ordrng 1 W10814133 (bezel-knob)
Douglas H.
BEVERAGE CENTER KITCHEN AID KUBR304EBS02 Last trip found faulty door assembly. Replaced door assembly to resolve the issue. Unit testing good now. No further issues at this point. Per CXC last trip stated to repair unit under full warranty.
Colton B.
ICEMAKER (STANDA KITCHENAID KUID508HPS00 Issue is low ice production. Finding issue to be that the spray tube is clogged up and only is spraying out of one nozzle. Thought cleaning would help but it did not. Ordering new sprayer and rescheduling for Thursday.; ordrng 1 W10863947 (tube)
Colton B.
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU Issue was unit still not draining. Cleaned out pressure hose and relieved a kink in the drain line. Unit now drains when it should. Unit testing good at this moment. Told customer to call us if anything changed.
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue is poor dray and a melted spray arm. Spray arm somehow came off during wash and landed on on the heating element. Arm melted, ordering a new one to fix that. Customer is using rinse aid and the heater is heating. There were a lot of suds in the bottom of dishwasher. Talked to customer about detergent selection. Will check in on drying issue when I come back for the spray arm. Will call customer when parts come in. ; ordrng 1 WPW10319027 (spray arm)"
Ezequiel V.
DRYER WHIRLPOOL WED5620HW0 Called customer advised customer of dryer being out of warranty customer need approval from management prior to work preformed. Customer does not need tech to come out job complete.
Colton B.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Issue is that screen freezes and bake does not come on sometimes. Found F6E4 error code multiple times. Customer needs new console and control. Rescheduling the console and ordering a new control. Will call customer when parts come in. Customer provided closing documents indicating a June 23 move in. Updated dat of purchase to reflect that. ; ordrng 1 W11261167 (cntrl-elec)
Douglas H.
WASHER MAYTAG n/a Customer stated unit showing UL error. Found cause to be the bearing going out. Quoted 817.92 for all costs. Customer declined repair due to cost. Collected Sc.
Justin R.
DRYER WHIRLPOOL WED4850HW0 Dryer vent will not hook up to wall vent due to poor install. Customer will need builder to come out and replace wall vent. Cannot fit duct to vent off of wall. Unit is not cycling at the correct temps. Will need cycling thermistor. ; ordrng 1 WP3387134 (thrmst-fix)
slockhart@appliancecareoftexas.com
WASHER AMANA NFW5800HW0 Ran diagnostics Found F0E2 error. And water lines reversed corrected this per service pointer W11401418 this os cause pf long cycle.tRan diagnostics no loud noises or clanking. Only noise heard was when basket switches directions which was normal sound and noise. Ran quick wash cycle. Monitored cycle unit operating as designed customer needs to use affresh every 30 washes.
Shawn W.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "The temporary connection I made on the previous visit worked on the corroded deli control and wire. Currently the temperatures in the freezer are at 20 F. Temperatures in RC are good. Ice maker still not functioning. Unfortunately I thought the corroded wire harness was the one that runs on the left side of the drawer. It is actually embedded in the left side deli drawer. We will need this part. Part ordered.; rqstng P&A on 1 W10815669 (dor-fip ss), states that autho needed"
Justin R.
REFRIGERATOR KITCHEN AID KRFC704FBS Spoke with customer doesnt want service. Please close job.
Richard G.
WASHER WHIRLPOOL WFW6620HW0 "Replaced heater. Ran unit through test cycle, no leaks found at heater. Tested to complete. Unit is good to go."
Richard G.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced freezer door. Tested to complete. Unit is good to go.
Jesus C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Installed new control, UI, and evap harness. No further issues during testing. Tested to complete."
Tommy B.
WASHER WHIRLPOOL WFW560CHW0 No helper technician. Previous visit helper technician was not available until 5 pm. ; schdld next appmnt for 1/22 FRI !
Jesus C.
DRYER WHIRLPOOL MEDC215EW1 Installed new blower. No noise issues. No further issues. Tested to complete.
Shawn W.
WASHER WHIRLPOOL 1CWWTW4815EW1 The model number and serial number on this unit do not match. I updated the model number and serial number but it does not come up in service matters as a known model. I ran diagnostics and received error code F0E2 Oversuds. I spoke with our customer about limiting soap amounts. Our customer had a load in which water was left in the tub even after running spin and drain. I ran automatic test mode and all loads functioned as designed. I ran manual test mode and filled up the tub with a good amount of water. I then drained it to ensure we do not have a standpipe backing up. When running the low spin the relay in the control board became stuck open and needed to be re-initiated to get started. This unit will need a new control board. Part ordered; rqstng P&A on 1 W11124765 (cntrl-elec)
Jesus C.
RANGE WHIRLPOOL WFC150M0JB0 Installed new terminal block. No further issues. Tested to complete.
Colton B.
RANGE IKEA IGL730CS0 Customer concerned with all igniters sparking and missing spreader and cap. Told customer that all igniters sparking is normal. Ordering new spreader and cap to replace the missing burner. ; ordrng 1 WPW10256025 (burnr-head) and 1 WPW10479988 (cap-burner)
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT970SAHV0 Removed sump assembly replaced sump. Tested unit all operations normal no leaks.
Shawn W.
RANGE WHIRLPOOL WFE710H0AS "Replaced control board.set clock. Ran the bake element up to 350 degrees F. It did not reach temperature. I recalibrated unit. Although the bake element got up to 285 degrees F, when I checked continuity it had none and the resistance was at 1,6 ohms. It should be at 10-49 ohms. I also checked the temperature sensor and it is running open line and will need to be replaced. This need for additional parts involved a significant increase in cost. I called NR and was given approval to sell the parts at our cost and I have waived the additional Labor. I called our customer and explained what we could do to make this right. Although it will take a little longer to receive the two additional parts, this will save our customer some money.Our customer has already paid our service. Remaining balance due at completion of repair. Our customer has decided to move forward with the repair.; ordrng 1 W10779716 (elmnt-bake) and 1 WPW10181986 (sensor)"
slockhart@appliancecareoftexas.com
WASHER SAMSUNG WF42H5200AF/A2 Removed drawer replaced dispenser drawer and tested all operations normal.
Tommy B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out control to resolve issues and the drain pump automatically engaged. User interface is now non-responsive. Bad control out of box. Ordering new parts to resolve issue.; ordrng 1 W11306302 (cntrl-elec)
Shawn W.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "I replaced the switch but still had the same problem. I called Whirlpool Tech Line and spoke with Adrian. We checked the circuit both closed and open at the P1 wry P2 connector. We found that the relay is stuck closed? SR number. 7729722366, This unit will need a new control board. Part ordered. ; ordrng 1 W10843055 (cntrl-elec)"
slockhart@appliancecareoftexas.com
DRYER SAMSUNG DV42H5200EFA3 Removed drum replaced rollers replaced pulley amd belt reassembled tested all operations normal.
Justin R.
RANGE JENNAIR JES9750CAS02 "Replaced control panel, unit working as designed."
Jim G.
COOKTOP GAS JENNAIR CVGX2423B Several of these parts are discontinued. Ive informed the landlord of the situation.
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Will need damper, and thermistor for both fridge and freezer. ; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor)"
slockhart@appliancecareoftexas.com
DISHWASHER AMANA ADB1400AGB1 "Went to diagnostics no error codes. Checked heater heater working educated customer on how dishwasher drying works with lower wattage element. Advised plastics wont dry, to use rinse aid, hi temp cycle,to crack the door open when cycle completes, and water at 110 at faucet to bring up to atleast 120. These will aid in drying. Unit operating as designed."
Douglas H.
OVEN ELECTRIC (D JENN-AIR JJW2730WS02 Unit shows f8e0 per tech sheet that is caused by the lower fan. Upper fan was sent. Ordering lower fan to resolve the issue. Going to replace both fans to resolve the issue. Part in stock with manufacturer. ; ordrng 1 WPW10273666 (BLOWER LOWER)
Douglas H.
WASHER WHIRLPOOL WFW5620HW2 Customer stated unit making a squeaking noise during spin cycle. Found the noise to be coming from the shocks. Ordering shocks to resolve the issue. Customer is going to attempt to get a replacement through Whirlpool. ; ordrng 4 W11316766 (SHOCK)s
Justin R.
RANGE AMANA AER6303MFS2 "Will need main harness, burnt terminal block. Go forward with control as well. ; ordrng 1 W11458879 (MAIN HARNESS )"
Ezequiel V.
WASHER WHIRLPOOL LAT9700AAL "Replaced hose for injector valve due to leak after replacement tested washer no leaks detected at washer found hose leaking spoke to customer about issues, will get new hoses. Job complete. Collected remaining balance."
Jim G.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Replaced duckbill. Issue resolved. Covered by scode.
Ezequiel V.
DRYER MAYTAG MED7230HW "Checked dryer found no issues with dryer, good heat good tumble, when running timed no issues same as normal operation. Job complete."
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH31017HS6 Customer received parts today does not need service. Please Close job.
Shawn W.
RANGE KITCHENAID KFDC558JSS00 Our customer was having problems with the oven temperature being off by 244 degrees F. I preheated each oven to 350 degrees F. It never reached set temperature. Highest was 209 F. This unit will not go into diagnostics. Will need a control board. Ordering temperature sensors as a contingency. Parts currently out of stock.; ordrng 1 W10859573 (sensor) and 1 W10859573 (sensor) and 1 W11317945 (CONTROL ELECTRONIC) and 1 W11398684 (CONTROL ELECTRONIC)
Tommy B.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Wrong part ordered. Doing parts research to find correct piece. Spoke to DH regarding issue and he stated that there are no parts missing. Will call tech line to resolve issue.; schdld next appmnt for 1/21 THU !
Tommy B.
REFRIGERATOR JENN-AIR JB36NXFXRE The icemaker arm is the wrong one for this unit. Ordering parts to resolve issue. ; rqstng P&A on 1 W11342242 (ICE ARM)
Ezequiel V.
WASHER MAYTAG MHW8200FC0 Checked washer found vent hose broken when in spin rattle heard ordering to resolve issue.; ordrng 1 W10568614 (hose)
Shawn W.
RANGE WHIRLPOOL WFG320M0BS3 "Replaced the temperature sensor. Called Whirlpool Tech Line in reference to the door. The door bracket kit is suppose to come with some directions and its intent is to address concerns of the top of the oven door being warm to the touch Technical Service Pointer W10917778. This bracket however goes on the lower portion of the door. Our customers concern is that there is a uniform gap between the top of the glass and the top trim. This looks like the design of the door and I cannot change that. However, since I have seen other doors of this model that look like that I can only assume it is designed that way. But, I cannot know for sure so I sought guidance with Whirlpool. The few pictures I have seen of this model on the marketing pictures appear to have this gap but the angles of the photos are straight on and not at an angle. I spoke with Adrian (Senior Tech at Whirlpool). Adrian instructed me to take pictures and have ACT submit them to Whirlpool for e
Richard G.
REFRIGERATOR JENN-AIR JFC2290REP00 "Replaced slides. Door is still not sealing properly at the top. Will need to replace door, gasket, and brackets.; ordrng 1 13094917SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 1 WPW10330994 (bracket) and 1 WPW10330995 (bracket)"
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFG525S0JS0 One panel was good one panel had rust on it customer did not want that one installed reordered one panel. Other marked as rescheduled and other defective.; ordrng 1 WPW10162245 (panel-side)
Justin R.
REFRIGERATOR WHIRLPOOL WRS571CIHV01 "Replaces start device, compressor now up and running. Evaporator and baffle not engaging. Will need control board, amp reading off of compressor is showing possible leak or bad compressor. Schedule sealed system when control and compressor are in.; ordrng 1 W10309988 (compressor) and 1 W11229011 (EVAP HARNESS) and 1 W11293378 (cntrl-elec) and 1 WP2315549 (evap fan motor)"
Ezequiel V.
OVEN ELECTRIC (D JENN-AIR JJW3830DP01 Checked oven found stuck key on ui not clearing ordering ui and control board to resolve issues. Collected service call fee. Parts fall under limited parts warranty. ; ordrng 1 W10635086 (cntrl-elec) and 1 W10713562 (panl-cntrl)
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 Need to order and replace door. ; ordrng 1 W11173813 (door/mw)
Tommy B.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Called tech line spoke to Rich. Suspects a SS leak based on work performed. Ordering dye drier to resolve issue. SR7729776144. Spoke to customer and rescheduling sealed system for Thursday.; ordrng 1 WPW10143759 (dryer)
Ezequiel V.
WASHER MAYTAG MVW6230HW0 "Checked washer found squeaking/squealing coming from belt when being rotated, no noise coming from gearcase or motor. Ordering belt to resolve issue.; ordrng 1 W10808317 (belt)"
Justin R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Need right side fridge door switch. Switch is faulty. ; ordrng 1 W11396033 (DOOR SWITCH )
Michael R.
WASHER WHIRLPOOL WTW5000DW3 "Installed new gearcase, calibrated and performed a diagnostics test completed with no issues or error codes, appliance is working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "The customer said it is makings ice, ice cubes had gotten caught in the chute and they were unsure how to pull out the ice bin. Tested the the ice dispenser, its working normal on both crushed and cubes, ice maker is working normal. Showed the customer how to pull out the ice bin."
Michael R.
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "The ice maker wasnt dispensing ice. Ice cube was caught up in the ice bin housing, tested the dispenser, working normal, the ice maker is working normal, no further issues. 94 year old lady, no email"
John L.
REFRIGERATOR WHIRLPOOL WRT549SZDW00 "Installed new gaskets, molded gaskets to seal properly. Issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRB322DMBM "Installed controller, reprogrammed. Unit running. Issue resolved."
John L.
WASHER MAYTAG MVWB765FW1 "Installed components, tested after installation. Issue has been resolved."
Adam H.
WASHER MAYTAG MHW6630HW0 Install components tested unit issue resolved
Adam H.
WASHER MAYTAG MVWC465HW2 Install components calibrated unit ran verification cycle issue resolved
Adam H.
WASHER MAYTAG MVWC565FW2 Customer states unit stopped midcycle. Customer opened unit washer was still full of water. Customer then try to spin and rinse unsuccessful. Then customer unplugged unit plugged back in machine started to automatically drain. Inspection of unit shows error code for open motor but testing both heavy agitate light agitate and spin cycle those functions work as designed. Calibrated unit and ran verification cycle. Unable to duplicate customers problem. Issue resolved
Adam H.
WASHER MAYTAG MHW6630HW0 Install components tested unit issue resolved
John L.
RANGE WHIRLPOOL WFE320M0EW2 "Installed new cooktop, issue resolved."
Adam H.
RANGE WHIRLPOOL WFG320M0BS3 Install component tested unit issue resolved
Adam H.
DRYER MAYTAG MEDC465HW0 Install components tested unit issue resolved
Michael R.
DISHWASHER MAYTAG MDB8989SHB0 "Installed inlet valve, ran diagnostics, the appliance is getting water and working normal"
Michael R.
RANGE WHIRLPOOL WEE750H0HZ0 "Installed new element, low setting still not working. Ordered infinite switch ; ordrng 1 W11129442 (switch-inf)"
John L.
FREEZER WHIRLPOOL WZF34X18DW03 "Install components, verified heater power is on. Issue has been resolved."
Adam H.
RANGE AMANA AER6303MFS2 Install component tested unit issue resolved
Michael R.
WASHER WHIRLPOOL WTW5000DW2 "Shaking violently per customer. F1E1 error code, cleared code, tested spin cycle on manual test, shaking violently. I shut it off, found the wash plate was loose, tightened the bolt, the basket still isnt sitting properly bad gearcase which may have affected the basket as well. Ordered parts to resolve issue. Please schedule customer when parts come in; rqstng P&A on 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11130362 (suspension) and 1 W11454734 (GEARCASE )"
John L.
REFRIGERATOR KITCHEN AID KRFC704FSS00 "Was able to free bin from compartment without damage to bin. Replaced icemaker, icemaker has function. Issue resolved."
John L.
DRYER AMANA NED4655EW1 "Installed components, tested after installation. Issue has been resolved."
John L.
DISHWASHER WHIRLPOOL WDT730PAHW0 "Installed detergent dispenser, issue resolved."
Adam H.
WASHER MAYTAG MVWB765FW2 Customer complaint of unit stopping midcycle. Inspection of unit shows error code for F5E1. Manual testing of lid lock shows good function repeated testing unit past 100% of the time. Calibrated unit ran through Verification cycle stopped midway received error code for F7E9 locked rotor. Manually tested rotor through heavy and gentle agitate as well as spin several times no failure unit past 100% of the time. Unplug units waited five minutes plug the unit back in ran calibration then re-ran verification cycle no issues found no error codes unit runs as designed. Instructed customer to use the unit as normal But if issues continue to call back.
Michael R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Not making ice per customer. Fill tube was frozen, used steamer to defrost, installed part,, purged at the dispenser, tested ice maker, the ice maker and appliance are working normal"
Michael R.
DISHWASHER AMANA ADB1400AGB1 "The gasket pulls off sometimes. Checked the gasket, the gasket is in good condition and working normal"
Michael R.
WASHER ROPER RTW4516FW2 "The customer said its not working. Got into diagnostics and found F8E1 error code, cleared error code and tried calibrated and it shut down, control board is bad, ; ordrng 1 W11170318 (cntrl-elec)"
Michael R.
RANGE AMANA ACR4303MFB4 "Doesnt like the way the coils work, advised it was normal, voltage is good, the customer asked if the coils could be replaced with regular ones, advised her they couldnt. Called tech line and spoke with Andrew, he confirmed they couldnt be replaced , advised to order the kit which could possibly help the performance SR7729764870. Please reschedule the customer when the kit comes in.; ordrng 1 W11371990 (ELEMENT KIT)"
John L.
OVEN WHIRLPOOL WOS51EC0HS01 "Installed panel, issue has been resolved."
John L.
DISHWASHER WHIRLPOOL WDF520PADM7 Unit will not remain on. Issue with control. Replace to resolve this.; ordrng 1 W10834738 (cntrl-elec)
Adam H.
RANGE AMANA ACR4303MFB4 Sr# 7729322658. Customer stated that her home does not have roaches. Took a part back panel of stove to access control board where it was obvious there is a large roach infestation pictures in SD-QuickPic. Warranty is void. SR number above.
John L.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Installed slides, freezer drawer now sliding smoother. Issue is resolved. Customer still complaining on rust issue, as it is no longer within cosmetic period cannot be replaced without customer being charged. Customer has attempted to have whirlpool replace, but was denied. Captured a few quick pics for records."
John L.
RANGE WHIRLPOOL WFE320M0ES2 "Inspected unit, cooktop light on will not shut off. Issue with switch replace to resolve.; ordrng 1 3148954 (element,surf.rf) and 1 W10434452 (switch-inf) and 2 3148951 (sub 3149404)s and 1 W10887898 (cntrl-elec)"
John L.
DRYER WHIRLPOOL WED4815EW1 Install components tested after installation unit is heating. During testing found airflow issue with dryer. No obstruction behind dryer Or on hose. Issue with home ventilation.
Adam H.
REFRIGERATOR WHIRLPOOL WRT138FZDM 5108 correct apartment number confirmed by head maintenance. Inspection of unit shows icemaker not receiving voltage. Replaced icemaker tested unit issue resolved
Michael R.
RANGE JENN-AIR JGRP548HL00 "I spoke Jerry this morning at 11.00am. This is a deer lodge and said he was okay with me coming out on Monday, thanked me for the call, rescheduled customer ; schdld next appmnt for 1/18 MON !"
John L.
DISHWASHER WHIRLPOOL WDF520PADM7 "Inspected unit, heater not coming on during dry cycle. Ran diagnostics, no codes. Checked heater for continuity, heater tests good. Replace thermostat and board as relay may be cause.; ordrng 1 W10834738 (cntrl-elec) and 1 3371618 (sub 661566)"
Michael R.
WASHER WHIRLPOOL MVWB765FW0 "Not finishing the wash cycle per customer. F8E1 long fill error code. Cleared error code, tested inlet valve, not opening up on either side, good water pressure at the house. Ordered valve to resolve issue ; ordrng 1 W11165546 (valve)"
Adam H.
DRYER MAYTAG MED6230HW0 Rs# 7729701410. Product was damaged due to fire in customers home. Call partner team to find out exact way to handle issue. Partner team states because unit is not at fault for the fire and the product was damaged because the fire whirlpool will not be responsible for repairs. SR number above. Issue resolved. Spoke with Amanda in the office to make sure customer would understand what exactly would be happening.
Michael R.
MICROWAVE MAYTAG AMV2307PFB3 "The customer said today wasnt good for her, rescheduled customer ; schdld next appmnt for 2/8 MON !"
Michael R.
WASHER WHIRLPOOL WTW8500DC5 "Error code F6E3 per customers, found error code F6E2 UI not communicating with ACU, UI wont allow any selections and gives same error code, need the console to resolve issue, ordered part and reset customer ; rqstng P&A on 1 W11095624 (console)"
Adam H.
OVEN WHIRLPOOL AGR5330BAS3 Customer complaint of board not responding. Inspection of unit shows proper voltage footboard is in fact dead. Replaced control board to resolve issue; ordrng 1 W10556708 (cntrl-elec)
Michael R.
RANGE WHIRLPOOL WFE550S0HZ1 The door isnt closing properly.Hinges are damaged not allowing the door to close properly and make proper seal. Ordered hinges; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Michael R.
MICROWAVE KITCHENAID KOCE500ESS11 "I didnt have both parts, called and spoke with the Roland and advised what was going on, rescheduled the customer ; schdld next appmnt for 2/8 MON !"
Adam H.
RANGE WHIRLPOOL WFG505M0BS3 Install component tested unit issue resolved
Michael R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Looked at the part, this harness doesnt have the defrost thermistor, couldnt find it on the parts list, called and talked to Bruce at whirlpool tech line, he didnt find it on the parts list either, gave me a part number, order part.; ordrng 1 WRS325SDHZ01"
Adam H.
WASHER MAYTAG MVW6230HW0 Rs#7729701319. Product was damaged due to fire in customers home. Call partner team to find out exact way to handle issue. Partner team states because unit is not at fault for the fire and the product was damaged because the fire whirlpool will not be responsible for repairs. SR number above. Issue resolved. Spoke with Amanda in the office to make sure customer understood what would be happening.
Michael R.
WASHER ROPER RTW4516FW2 "The customer said its not working. Got into diagnostics and found F8E1 error code, cleared error code and tried calibrated and it shut down, control board is bad, ; ordrng 1 W11170318 (cntrl-elec)"
Adam H.
WASHER WHIRLPOOL WTW6120HC0 F7E7 F0E2 F7E6 F2E1 customer was notably upset with this unit and has many service calls as shes had from previous tech company/companies. Inspection of unit shows several error codes all listed above. F7E7 Motor unable to reach target RPM. Are manual testing shows unit is reaching target RPM. F0E2 oversuds Pressure hose is clear not kinked and has no obstruction and neither is anything stuck in between baskets. Advise customer to run two or three loads through unit with no soap or clothing to flush out extra suds. F7E6 Open motor circuit. Manual test show motor is in fact working correctly unit will shift between high medium low agitate as well as spin with no issue. F2E1 stuck button. Testing interface shows all buttons respond non-issue. Further inspection of unit shows possible issue with soap dispenser. Customer states she never fills soap dispenser to overflowing but also never let it get to a low level. But looking back into housing shows pump may no
John L.
RANGE AMANA ACR4303MFB3 "Install components, tested after installation. Oven burner still did not turn on, ran diagnostics. Unit is now displaying one code F6E4 appliance manager malfunction. Will need to replace control board to resolve this issue.; ordrng 1 W11204487 (cntrl-elec)"
Adam H.
DRYER MAYTAG MEDX655DW1 After installing components and still having unit not function took measurements from timer and element. Measurements from timer are inconclusive keeps fluctuating. Replace both timer and heating element to resolve issue; ordrng 1 3392519 (thermal fuse) and 1 W10642928 (timer) and 1 W10724237 (element)
John L.
DISHWASHER AMANA ADB1400AGB1 "Inspected unit, controls not powering on. Unit is getting power, but controls are dead. Replace control to resolve issues.; ordrng 1 W10834731 (cntrl-elec)"
Adam H.
RANGE AMANA AER6303MFS2 After installing components was brought to my attention that control board that was ordered is in fact white. Control board needed for this particular model is black. Re-order control board to resolve issue. So the customer was not left with a non-operating stove I went ahead and installed white control board until new board is available. Have not set return date pending part arrival; ordrng 1 W11204487 (cntrl-elec)
John L.
DRYER WHIRLPOOL CEM2745FQ0 "Inspected unit, unit blew out fuse. Bypassed fuse and tested. Unit would not down cycle during cycle, this is cause of fuse blowing out. Replace components to resolve this.; ordrng 1 W10327105 (switch-cyc) and 1 279973 (cutoff-tml) and 1 3391914 (hi limit t stat) and 1 W10131836 (thrmst-fix) and 1 3392519 (thermal fuse)"
John L.
DRYER MAYTAG MEDB835DW "F4E4 line voltage, F4E3 restricted air flow. Installed components, tested still no heat code returns. Control issue. Will need to replace control to resolve this issue.; ordrng 1 W10793301 (cntrl-elec)"
Michael R.
RANGE JENN-AIR JGRP548HL00 "The knob on the small oven just starts dinging. Spoke with Adrian SR7729424383, he said to also order control for the small oven, since that is where the issue is. Please schedule the customer when parts come in.; ordrng 1 W11355250 (CONTROL)"
Michael R.
MICROWAVE MAYTAG MMV4205DS1 "Door isnt closing per customer. Found the interlock support had popped back, removed the panel and popped it back in place, put panel back place, the door is closing properly and the appliance is working normal"
Michael R.
RANGE AMANA AER6303MSF1 "Installed new control, preheated oven, stove top and oven are working normal"
Michael R.
WASHER WHIRLPOOL WTW4855HW1 "Not filling per customer. F8E1, F0E5, cleared error codes, tested the inlet valve manually, hot water was off, turned the valve on with customer permission, has good water pressure on both sides. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
John L.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed component, ran test on bin detection. Unit sees bin, issue resolved."
John L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Installed board, reprogrammed unit. Freezer fan. Ow functions. Issue resolved."
Adam H.
DRYER MAYTAG MEDC465HW0 Customer complaint of dryer still making squeaking noises. Further inspection of unit shows posts that hold support rollers showing where in tear. Sending supports and applied lubricant. Tested unit issue resolved
John L.
WASHER AMANA NTW4516FW3 "Installed all components, re-calibrated unit and tested. Issue has been resolved."
Michael R.
WASHER WHIRLPOOL WTW5000DW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is no longer making noise and working normal"
Michael R.
WASHER AMANA NTW4516FW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
John L.
WASHER WHIRLPOOL WTW4816FW2 "Installed all components, recalibrated unit. Unit working as designed and producing normal operational sounds."
John L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Inspected unit, found icemaker to be issue. Replaced, and resolved."
Michael R.
DRYER AMANA NED4655EW1 "Installed thermal cut off, unable to plug in, to test the appliance, appliance should be working normal."
Adam H.
RANGE KITCHENAID KSEG700ESS3 Customer made appointment because unit was showing error code. F2 E1 shows as stuck button. Auto tested unit and manually tested interface all functions work as designed no issues found. Customer was concerned that error code would be power failure because retailer told her thats what it meant. Cleared her history tested unit issue resolved
Michael R.
RANGE WHIRLPOOL WFG320M0BW2 "The burner doesnt work on the front left and knob is broken on the back left. Cleaned off the the ignitor tip and made sure it had a good connection, the burner is now igniting. The back left burner valve is bent and the knob is broken, ordered parts and rescheduled customer ; ordrng 1 W10861716 (valve-brnr) and 1 WPW10339443 (knob)"
Adam H.
FREEZER WHIRLPOOL WSZ57L18DM03 Install component tested unit issue resolved
Adam H.
WASHER MAYTAG MVWB765FW2 Install components call braided unit ran verification cycle issue resolved
Michael R.
WASHER MAYTAG MVWC565FW2 "Burning smell per customer. F7E6 motor fault, tested the agitation on manual, the wash plate wasnt turning, looked underneath and removed the cover, found the actuator had popped out of the splutch assembly, took it off, no damage put back in place, tested agitation on manual test, its agitating properly, calibrated and performed a diagnostics test completed with no issues or error codes, the appliance is working normal"
John L.
WASHER WHIRLPOOL WTW4855HW0 Inspected unit found issue to be with hub. Splines on hub have wore out. This is causing unit not to spin out. Replace hub to resolve issue.; ordrng 1 W10396887 (hub) and 1 W10402178 (retainer)
John L.
DRYER MAYTAG MEDC465HW0 "Inspected unit, found issue with thermostats on unit. Not allowing heat element to power on. Replace thermostat to resolve issue.; ordrng 1 W10900067 (cutoff-tml) and 1 8318268 (thermostat,internal) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element)"
Michael R.
WASHER WHIRLPOOL WFW6620HC0 "Found F8E1, F0E2, F5E2 error codes, cleared error codes. The drain pump would just stay on, removed the filter, no obstruction, tested the inlet valve, not string any water, removed hose, has good water pressure, removed the top panel and found the appliance was infested with roaches, took pictures and ordered parts to resolve issue, advised customer it would be up to their warranty company for the repairs; rqstng P&A on 1 W11316256 (valve) and 1 W11322905 (cntrl-elec) and 1 W11324037 (cntrl-elec)"
Adam H.
ICEMAKER WHIRLPOOL WUI95X15HZ00 0852 gate code. Mr. mccool. Unable to run diagnostic unit will not power up. But it is getting correct voltage. Replace control interface relay to resolve issue. Job will require 3 count for labor and distance traveled.; ordrng 1 12466104 (Rocker switch) and 1 2217224 (relay) and 1 W10783194 (overload) and 1 W10886282 (cntrl-elec) and 1 W11176269 (CONTROL )
Michael R.
WASHER MAYTAG MVWB865GW0 "Giving error code on lid lock per customer. F5E3, F5E1: F0E5; F0E2 error codes, cleared error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock and appliance are working normal. The agitator is broken, ordered part, no ETA, please reschedule the customer when the part comes in; ordrng 1 W11161960 (agitator)"
Michael R.
MICROWAVE WHIRLPOOL WMH31017HZ4 "The fan motor was making a whinnying noise, removed the microwave and found the wire harness was rubbing on the blower, the insulation was cut into the white wire, neutral, didnt look like the wire was damaged, taped it with electrical tape, tested the fan, no longer making the noise, put microwave back in place, tested the fan again, low speed isnt working, called Whirlpool tech line and spoke with Ed, told him the situation, said to order the harness and the fan motor just in case, please reschedule the customer when the parts comes in. SR7729702557; ordrng 1 W11350914 (MAIN HARNESS) and 1 W11441128 (FAN MOTOR)"
Michael R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "The evaporator is freezing up, the fan is working normal, not going into defrost, ordered part to resolve issue ; ordrng 1 W11342162 (HARNESS)"
John L.
DISHWASHER MAYTAG MDB4949SKZ0 "Inspected unit, unit displaying F8E4 float switch error. Unable to remove error or run diagnostics as unit does not allow to do so. Will need to replace float switch and control if needed to resolve issues.; ordrng 1 W11036170 (Float switch) and 1 W11415066 (Control)"
Adam H.
WASHER MAYTAG MVWC565FW2 Inspection of unit shows basket sitting at an angle inside the unit making a zipping sound when put through cycle. Obvious oil leak coming from gear case underneath unit saturated components. Replace agitator gear case clutch capacitor actuator cam and belt to resolve issue. Have not set return date pending arrival of all parts; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10586077 (basket) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10821990 (agitator) and 1 W10866238 (capacitor) and 1 W10870913 (gearcase) and 1 W11284133 (RETAINER)
Michael R.
WASHER MAYTAG MHW5500FC0 "Installed new control, ran a quick wash diagnostics test, on completion the door lock light stayed flashing and drain pump continued to stay activated, unplugged the appliance and plugged it back in, there were no error codes. Removed the back panel, removed the air trap assembly, it was completely clogged, cleaned it out real well with water, no obstruction in the pressure hose, put air trap assembly and panel back in place. Ran a quick wash diagnostics test again, completed with no issues or error codes, the door unlocked and appliance is working normal"
John L.
FREEZER WHIRLPOOL WZF34X18DW03 "Inspected unit, evaporator is freezing over. Defrost heater not energizing, replace control and heater to resolve these issues.; ordrng 1 W11221339 (contrl-box) and 1 W10316428 (heater) and 1 W10383615 (thermistor,fc)"
Adam H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Inspection of unit shows ice clumping towards front of ice bin and causing the unit to get stuck. Customer states he does not use the ice very often. But someone had broken the face off of the assembly last time they tried removing the bin. Replace ice assembly to solve issue; ordrng 1 W11097357 (ice-contnr)
Michael R.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Customer complaint white particles in the water from the dispenser. Advised the the customer that it would have to be the water source, the unit only has clear tubing that wouldnt cause that unless it algae that built up in the filter, he said he replaced the filter. Called and spoke with Steve from tech line SR7729703585. He said the same thing about tubing and possible build up in the filter from not being used often enough, which would cause little floaties to be in the water, he advised me to tell the customers to remove the filter and and run water through the dispenser to clean the lines out, the appliance is working normal."
John L.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Inspected unit, unit has rust formations on freezer door, some smaller formations on pantry drawers, and a few spots on right hand refrigerator door. Explain to customer that issue or considered cosmetic and has already surpassed the 30 day cosmetic mark. Customer also says freezer drawer does not slide open and close correctly. Drawer slides roughly, slides will need to be replaced to resolve this issue.; ordrng 1 W10795771 (Slide) and 1 W10795769 (Slide)"
Michael R.
DRYER WHIRLPOOL WED4815EW1 "Waiting on the customer 20 minutes, installed new motor, the appliances is heating and working normal"
Adam H.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 While at customers home fridge would never duplicate noise testing of fans and thermistors so good working order. Customer does have video of refrigerator making strange pulsing/clicking noises and also something that sounds like condensed air sprain or hissing. Replace fan motor and fan blade and bracket to resolve issue.; ordrng 1 2188875 (sub 2188874) and 1 2315541 (air baffle) and 3 8533961 (screw)s and 1 W10139483 (fan blade)
John L.
WASHER MAYTAG MVWX655DW1 "Installed cam, issue has been resolved."
John L.
WASHER MAYTAG MVWB865GW "F7E5 shifter failure, ran tests and components. Both agitate and spin do function but gear case is rough. Seal on gear case has broken spilling our toil. Will need to replace your case and its components as well as suspension to resolve these issues.; rqstng P&A on 1 W10868473 (gearcase) and 1 W10006483 (stator) and 1 W10006482 (rotor) and 1 W10817398 (clutch) and 1 W11033601 (suspension) and 1 W10447975 (slider)"
John L.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Inspected unit, found unit to have depleted its Freon. Leak in evaporator found using UV, unit shows signs of oil burn. Will need to replace compressor and clear lines to resolve.; rqstng P&A on 1 W11034254 (compressor) and 1 W10574283 (evaporator)"
John L.
DRYER WHIRLPOOL CEM2745FQ0 Install components. Tested after installation. Unit is functioning as designed issue has been resolved.
John L.
WASHER MAYTAG MVWB835DW4 "Run diagnostics and pull two codes F0E3 overload and F2E1 stuck button. Run a few tests on unit, One key having issues picking up presses and motor has slow Wine to it. Will need to replace consul and motor components to resolve this issue.; rqstng P&A on 1 W11035014 (console) and 1 W10006483 (stator) and 1 W10447975 (slider) and 1 W10006482 (rotor) and 1 W11105155 (cntrl-elec)"
Adam H.
DRYER AMANA NED4655EW1 Inspection of unit shows bad voltage. Red to black only receiving 128. Informed customer to contact professional electrician to resolve issue
John L.
REFRIGERATOR WHIRLPOOL WRV986FDEM "Installed components, issue resolved."
Adam H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Install component tested unit issue resolved
John L.
RANGE WHIRLPOOL WFG510S0HS1 "Install control board, tested after installation. Issue has been resolved."
John L.
WASHER WHIRLPOOL WTW5000DW2 "Ran diagnostics, F7E1 basket speed fault. Tested tachometer, reading fine but found issue with tub movement. Tub does not spin easily. Tried to run test on motor, motor hums loudly as it struggles to turn gearcase. Gearcase and motor components will need to be replaced to resolve these issues.; rqstng P&A on 1 W10870913 (gearcase) and 1 W10006487 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10866250 (capacitor) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W11025984 (valve)"