Installed slides, freezer door now shirts close smoothly without any issues. Issue on this unit has been resolved.

Installed door, panel lit up and is functioning. Issues on this unit resolved.

Ran diagnostics, pulled one code F7E6 motor fault. Unit has bad shifter/actuator. Replaced component and issue has been resolved.

Customer reported some numbers on keypad not working. After inspection found #6 on keypad not working at all. Ordered control, assembly display, and console. Will return when parts are available to repair.

Model Number: WDF540PADM3 Serial Number: FA2664783 DOP: 19 August 2021. The door on this unit just slams open. I found that the friction pads are missing and will need to be replaced so the door will open as designed. Parts ordered.

Model Number: WED5100HC0 Serial Number: MX1106959 DOP: 9 July 2020. Our customer was having a problem with the dryer showing complete on the display as soon as start was pushed. I found that there were screws missing and loose on the terminal block. I installed the proper screws on the terminal block with a Screw Kit, Terminal Block 279393 from my truck stock. I tested unit and it is now functioning as designed.; used 1 279393 (Screw Kit, Terminal Block) from stock

Installed door handles , unit working as it should.

Issue was a no heat dryer. Finding issue to be bad voltage from wall, only getting 94v. Customer will call electrician.

Customer stated unit doing same thing as before. Confirmed noise customer hearing sounds the same. Found a different part causing the same issue. Found ice maker fan not coming on, which caused ice build up on evaporator. Ordering grille assembly to resolve the issue. Scheduled for soonest availability..

Customer reported vent hood has never worked since purchase of the house. After inspection found that vent hood motor was not plugged into wire harness. Plugged in vent hood and tested vent fan at the 3 speed modes. Vent hood now functioning as designed.

Customer reported dryer not heating. After inspection found dryer functioning but with no heat or flame at all. Found one of the coils was not plugged properly. Replaced coils and plugged harness to coils properly. Tested unity and unit functioned as designed for a few minutes but dryer would then randomly shut off and say complete. After a few more tests dryer would not ignite flame at all anymore. Informed customer that it looks like a control issue and that I would have to order. Customer stated she did not want me to order parts and wanted me to report that dryer is a lemon, informed customer i have no authority to make those decisions that I am simply a tech. Customer said she will take it up with whirlpool and the place she bought it from, but that she does not want me to return with parts. If customer calls back in future return with control, coils, and igniter.

Returned to replace power chord and control. Replaced both parts and tested unit in diagnostic mode. Unit is functioning as designed. Job complete, customer paid SC + labor on 12/29 via phone

Found evaporator frozen up again and drain tube clogged made repair changed out drain tube and Evap wiring assembly Customer to monitor

Tested unit. Control not responding. Replaced control. No further issues during testing. Job complete.

Customer stated the refrigerator still powering off.Called tech line spoke with Austin found issue to be compressor faulty after running a bunch of diagnostic test and everything running right ran test for and compressor didnt kick on right away tech line advised to order compressor due to what we tested. SR 7732511688

Customer complaint was that light in freezer compartment no longer coming on when the door was open. Inspected the unit and found that a small patch of ice had frozen over the door switch, keeping it closed whether the door was open or not. Removed the ice and the light came on instantly. Inspected the gasket and reworked/reformed the gasket around the perimeter of the freezer compartment door. Customer has been instructed to monitor this condition closely and to reach back out in the event that this happens again. Unit operating perfectly, no further issues at this time.

Customer reported dishwasher not working properly and will continue cycle continuously with only means to turn off by unplugging unit. After inspection found error codes F8E4 float switch overfill & F9E1 drain pump not draining. After opening bottom of unit found float switch filled with water. Dried up water and tested unit, no leaking but unit sounded like it was not draining properly. Ordering control, float switch, and drain pump. Will return when parts are available to repair.

On previous visit installed new drain pump to replace faulty drain pump. Upon return to operation new drain pump seem to cause damage to existing control board. Replaced control board to resolve issue. Ran unit through service diagnostic cycle. No stored fault codes & machine is functioning perfectly. No further issues at this time.

Previous tech contacted techline and want a SS tech out to check unit. Found issue to be a failing compressor. For this model a healthy compres should only pull 144 watts, unit currently pulling 185 watts. Ordering compressor to resolve the issue. Scheduled for soonest availability.

Customer stated there was a lot of lint in unit when they received it, along with crack on the front of the door. Advised of the cause of lint issue. Verified proper functionality and proper air flow. Customer wanted to contemplate the repair. Advised would write up as an estimate.

Customer stated unit lights staying on continuously. Found cause to be lower door latch. Temporarily fixed issue by adjusting door latch. Unit needs new door latch. Ordering door latch to resolve the issue. Scheduled for soonest availability pending part arrival ; schdld next appmnt for 1/12 WED AM

Tech Garry B and I attempted to replace inner door. Ran into multiple roadblocks over span of 4 and 1/2 hours. Upper skin support sleeve inputs on new door were cross threaded and unable to put into new door. Reversed everything back into last door put on except 1 sleeve support that was compromised. Might need to do parts research on issue so rescheduling tomorrow to order part. Finding parts for the the outer door has been an issue. Was able to put old door back on and make fully functional for customer and improved the situation tremendously. Should not need another new door. ; schdld next appmnt for 1/5 WED !

Customer stated unit not dispensing water or making ice. Finding cause to be clogged filter housing. Also found power cord was damaged on installation. Ordering power cord harness for safety reasons and filter housing for primary issue. Scheduled for soonest availability.

Our customer has a few concerns. The first is that the drawer Under neath in the cabinetry is getting to hot, it gets to hot on the sides of the the oven on the cabinet and they are concerned that the temperatures are off on the oven. Our customer is using a sweeping hand thermometer which I advised them is only accurate for 1 or 2 times. I contacted Kirt, Senior Technician at Whirlpool to review and document my findings. He informed me that the lower oven does vent out the bottom on this model and that the Maximum allowable temperature on the cabinet wood is 194 degrees F. I was advised to refer our customer to page. 4 of the installation manual and That they will have to check with their cabinet installer or with with builder to ensure that the wood is not going about 194 degrees F. And if it is, the cabinet wood is not within a compatibility specification with the appliance. He also asked me to ensure that there is at least a 1 and 1/2 inch distance from the bottom of the oven to the top of the drawer as guided on page 4 of the installation manual as well. SR# 7732648165. I tested the temperature on the upper oven and found the temperatures to be accurate. I showed our customer the cabinet information in the installation manual and how to calibrate the temperatures in the oven if they feel the temperatures are still lower then they prefer. They did inform me that the cooking performance has been fine. Customer Instruct. I called Whirlpool Safety Team and spoke with David to document and report. SR#.7732525795

Tech Garry B and I attempted to replace inner door. Ran into multiple roadblocks over span of 4 and 1/2 hours. Upper skin support sleeve inputs on new door were cross threaded and unable to put into new door. Reversed everything back into last door put on except 1 sleeve support that was compromised. Might need to do parts research on issue so rescheduling tomorrow to order part. Finding parts for the the outer door has been an issue. Was able to put old door back on and make fully functional for customer and improved the situation tremendously. Should not need another new door. ; schdld next appmnt for 1/5 WED !

Installed new blower. No further issues during testing. Job complete.

After further inspection found that one of the pins in a connector was not fully inserted made repair unit good to go

Found error code F2E2, no response from UI, replaced UI control assembly. Reset machine and same error code came back. Ordering UI board.

Customer stated they wanted to look at the door panel to see if theres anything else I need to be ordered other than the panel assembly ordering support bracket and nameplate everything else looks good waiting for a door assembly to come in.

Our customer is having a problem with the unit shutting down. In diagnostics I retrieved error codes F8E1 Lower Cool Fan Speed and F6E4 UI Control State Status. We will need a console in addition to the current parts to work through the service procedures. Part ordered.

I replaced the dual water valve and the main control. I tested unit. It is now filling correct amount of water into the ice maker. Unit fully functional now.

Customer stated that refrigerator lay on top and freezing light wasnt working replace freezer light and freezer light started working but the top ones werent working still ordering two LED modules for repair.

Customer informed me upon arrival that his only issue with any appliance was the fan on his downdraft cooktop was not working. He has no vent hood

Found that unit was missing a rack the control was not screwed in all the way causing the appearance of the control being dented in after tightening screw unit is functioning as it should. Got concession from whirlpool

F6E4- UI to control state status. Replaced console and tested. Oven can now connect to the WiFi as unable before. Tested oven and it is now working as designed. No other issues or error codes found.

Tested unit. Not powering on. Found wiring damaged at terminal block. Replaced terminal block. No further issues. Job complete.

Tested unit. Fan barely moving. Replaced fan motor. Good spin speed for fan. No further issues during testing. Job complete.

Tested unit. Not heating. Found cutoff tripped. Reset cutoff. Unit heating. No further issues during testing. Job complete.

Complaint was about burners staying hot on low settings and oven temp being a different temperature than what the control board says. Replaced infinity switch for the left two burners. Customer said back right was ok. Ordering infinity switch for dual range burner. Replaced dual range heating element as well as two left burner elements. Replaced control board. Ordering temperature sensor for oven.

Replaced ice maker and installed door bin. When i removed up disconnected the water line a bunch of water came unclogged. Unit is fine. Reset water filter light. Advised customer that the water line spigot was heavily corroded. Advised customer to give new ice maker 24 hours to start producing ice.

Customer having same issue with freezer not being cold enough. Called tech line who recommended changing thermoster and evap harness. Changed out both parts and defrosted evaporator. Customer is going to monitor for the next few days and let us know if there are any further issues

Found that the float had water in it emptied it out and try to replicate leak was unable to replicate leak lifted up the front of the unit as it seem to be tilting forward and gave customer instructions on soap you said being that they have a water softener there are going To use about half the amount or the indicated line on the dispenser for soft water applied leak sheet under the unit in ordering some assembly as I cannot pinpoint leak will return and inspect unit if no leaks were found and everything sounds good nothing needs to be changed out did hear a slight noise at the drain pump and it seem to go away after running water through it returning with pump just in case; O-emld tckt

Checked OTR MW, have 2 issues. Interlocks not working properly not allowing MW to turn on. Other issue is not heating and sparking. Have a bad magnetron.

Customer stated unit has long cook times. Tested unit to find unit temperature swing way out of specs it will jump 60 to 80 too hot from preset and drop 50 degrees too cold from preset, swing is +/- 30 degrees from preset. Issue with unit is electronic control. Ordering electronic control to resolve the issue.

Customer stated concern that dishwasher is not drying dishes as well as it should. Upon visual inspection of the unit I have determined that this heater element is outdated as per Service Pointer #W11540964. Ordering replacement heater element kit which should come with updated bushings and nuts. Have already scheduled follow-up with customer. No further issues at this time.

Customer reported cuts in freezer cabinet and had mentioned she wanted a new unit. Called tech line and talked to Bruce. Bruce informed me to order both repair kits to fix the cuts. Ordered repair kits and will return with parts to repair.

Complaint is unit making noise and door seal is torn. No noise issues during testing. Need gasket and adhesive

Replaced motor, unit tested good.

Issue was a no drain washer. Finding issue to be a nail stuck in the drain pump. Removed nail, unit tested good.

Our customer had masking tape over the vents. They did this to block out smell. I explained that we will need this unit to vent. They removed it. I replaced the bake element as validated by Whirlpool Tech Line and the Safety Team. I tested unit. This oven is now operating as designed and is safe to operate. Our customer was concerned about the console being loose. I removed it to check the setting. It is set correctly. I pushed forward on the lips on the cooktop to try and make it a little better but could only go so far to ensure it would clip in. I tested the unit. It is now heating and functioning as designed. This unit is functioning as designed.

Bruce SR# 7732645782 verified connectivity to app was failing. I reset machine and was able to reconnect to app.

Issue was resolved on previous visit. Issue is resolved.

Placed door. Issue resolved.

Issue was that unit would not start cycle or drain. Found broken wires near drain pump. Ordering new wire harness to resolve issue.

Replaced cooktop. Issue is resolved.

Steve SR# 7732641134 replaced all parts. Issue appears resolved. Advised customer to scrutinize closely.

Replaced all parts however the console arrive damaged with a bubble in the console.

Actual Model Number: WDF540PADM3. Our customer was having a problem with the soap dissolving. I found that the water was not turned on at the home. When I turned the water on I found a leak at the water inlet valve. I tightened the water hose and tested for leaks. This unit is fully functional now. It fills, washes and drains. Customer Install and Instruct.

Replaced console board. Tested unit everything working properly.

Changed out control and console and tested with no further issues.

Checked refrigerator, customer is experiencing ice blocking up in front of FC. Checked all potential causes listed in Technical Service Pointer #: W10842568 Action Required: Informational/Mandatory. All have been eliminated in prior work done. Only thing left is to install service kit per service pointer .

Replaced the hinges. I noticed that the are of the glass door that meets the right hinge is already separating. Ordering new door.

Tested unit. Ice maker stuck in harvest. Will need new ice maker.

Found that I need that other thermostat to repair unit changed out timer and operating thermostat unit still not pushing power all the way down unit has good power supply call tech line on issue ordering part

Found no continuity on the heater I replaced heater electrical parts labor and service fee total 417.88. Found that back wheel is in bad condition moved it to the front in case customer wants to change it out in the future will make for a much easier job unit does sound better with bad wheel placed in the front

Customers issue is the unit gets stuck and on one occasion it got stuck overnight in the rinse and spin portion. Could not pull up any error codes found all functions on the unit were working appropriately it does run through a test mode and make it through customer adamant that the issue is happening and will replicate again ran a quick test cycle found that unit made it through unit is making large pinging noise on the inside ordering padding and suspension most likely will not need suspension also ordering control and requesting that customer use unit and get a video of it failing on them gave customer instructions on how to load unit as it is very possible they were just overloading it.

I texted KitchenAid to verify warranty status verified that extended warranty was given to the customer But at this time is now expired as well. Customer to contact kitchenaid

Checked refrigerator, issue is RC not getting down to proper temperature. Found evaporator frozen up. Have cover and fan motor but want to install service kit per Technical Service Pointer #: W11092686 Rev. G Action Required: Mandatory Release Date: March, 2021, Frost Build Up On Evaporator S-Code to cover

Ref# 113439. Replaced inlet valve. Unable to properly test since no water is set up on the RV. Crestview says they are going to test before putting refrigerator all the way back together in place.

I removed the back panel to replace the main control and found that once again the wrong control was sent. It is in the same raggedy box that was sent last time. Therefore, it was sent back as defective and the distributor taped up the same control and sent it back to us. This is unacceptable. I contacted our Parts Department Manager to look into this and resolve this. I have once again ordered the control and sent the current one back as defective. I replaced the console and programmed to see if this would resolve the problem. We still need the main control and the correct control, brand new, no raggedy box. Part ordered.

Spoke with Andrew, Senior Technician at Whirlpool. Test for AC voltage from P10-1 wrt G and P10-2 wrt G. If 120 VAC on both, bad switch. If 0VAC, bad control. Parts ordered. This unit is within warranty. 1 Year builder additional.

I removed the unit from the cabinet and replaced the infinite switch and the wiring switch harness. I reassembled and reinstalled, tested unit. I could not replicate the continued clicking problem. Hopefully this will resolve the reoccurring problem. Job complete.

Our customer started having a problem with ice maker production yesterday. The temperatures are fine in both the RC and the FC. Model Number: WRS588FIHZOO Serial Number: HR82326088. On test 44 for Ice Maker Harvest. The ice maker did not finish a full harvest. I disassembled the parts to access the ice maker. I found frosted ice in the top front of the ice maker. This is indicative of air leaking through the seal. Solid ice and dripping would be indicative of a double fill from the control board. This does not seem to be the case here. I defrosted the ice maker, reinstalled and tested. This ice maker harvested on test 44 and dispensed the correct amount of water into the maker on test 45. We have decided to wait 24 hours to ensure that the ice maker is working rather then replace a ice maker or control that is likely not needed.

F8E1- no fill long fill. Checked valves at wall, they were not opened up all the way. Tested washer and both valves activating properly. Washer is working as designed. Informed customer on proper soap usage and prewash routine. Overall the difference in new and old designs to get best wash and longevity of washer.

Last tech found faulty compressor per techline. Replaced compressor per techline. Unit testing good at this point. No further issues at this point.

Got to home and spoke with customer at door. Issue has been resolved. Wall vent was clogged and they got vent cleaned.

Checked OTR MW, indeed not heating. Have almost all parts recommended by tech line to do repair. Ordering in addition to current parts stock transformer and magnetron thermostat to resolve issue.

I removed the oven from the cabinet and disassembled. I replaced the main control, reassembled and reinstalled. Tested unit. No errors, door lock is now working as designed. Unit fully functional now.

On call ahead customer stated whirlpool safety is exchanging unit and service is no longer needed

Customer reported ice maker not working. After inspection found water valves working good. Fridge is dispensing water so probably not a valve issue. Replaced ice maker. Unit is now functioning as designed.

Complaint is ice maker doesnt make ice. Customer said it had been a few months since it made ice. Pulled out old ice maker and installed new one. Advised customer to give it 24 hours for it to start making normal amounts of ice.

Customer complaint that Sensor Dry not working, and that unit is drying only on Timed Dry, and that machine was displaying an Airflow Error. Upon arrival I was instructed to call tech line once on the phone with tech line stored fault codes were viewed. There was one stored fault code - F4E3 (restricted airflow). This fault code was cleared and the house vent was disconnected from the dryer. Operated dryer using normal controls with my thermocouple in the dryer exhaust tube & measured temperature of 130?F. Because there were no wet clothes in the dryer drum, the sensor cut the cycle short - demonstrating that it is functional. Upon completion of the cycle, diagnostics mode was re-entered revealing no stored fault codes. This points to there being an issue with the geometry or airflow of the house vent. Customer has been instructed to have the house ventilation for the dryer professionally cleaned. Default heat settings for Sensor Dry have been increased to maximum so as to get clothes dryer while using Sensor Dry. No further issues at this time. Machine left disconnected from ventilation and from power so that customer may clean house vent.Andrew SR#7732632457

I replaced the dispenser and the main controlled tested unit. This unit is filling, washing, draining and drying.

Customer stated unit not making ice and then globs in the bin. Found prima cause of this to be the filter needing to be changed, also found ice maker making an abnormal noise. Replaced ice maker and changed filter for customer to resolve the issues. Unit functioning properly now. No further issues at this point.

Found a loose connection. However there appears it be issue with the ACU and UI.

Customer stated hearing really loud noise from washer found issue to be faulty cam. Replaced cam tester unit everything working as designed.; used 1 W10721967 (Cam) from stock

Customer stated that microwave wasnt warming up all the time and the light wasnt working underneath. Found it should be control board but want to reschedule other parts just in case waiting for control board to come in.; O-emld tckt

Customer stated freezer lights not functioning properly. Found lower left light module in freezer to be completely out. Replaced module to resolve the issue. Unit testing good now. No further issues at this point.

Customer stated that water was leaking from underneath washer and Bellow was torn. Found issues to be Jean Paul and faulty hoses also ordering new Bellow parts out of stock.

I removed the burner and filed it down 1/16 of an inch at 45 degrees and tested a couple times. This appeared upon testing to increase the Infiniti on time on the front right burner. This unit I fully functioning as designed.

Checked dishwasher, issue is water not washing on top sock. Found weak motor assembly. Replaced motor assembly and tested dishwasher. Dishwasher is now working as designed. No other issues or error codes found.

Found FC LED module bad. Replaced module and all lights now working. No other issues or error codes found. Refrigerator is working as designed.

Checked washer, customer concern is grinding noise. Found no issues under washer. Found no error codes. Tested washer and operating as designed. Customer concern was how loud agitator is when operating. Found it to be working as normal and customer did not think it was. Went over prewash and soap use procedure and how to clean washer to prevent issues in the future. Washer is working as designed.

Installed new UI. No issues during testing. Job complete.

Installed new burners caps and heads. No further issues. Job complete.

Customer stated that when using clean cycle washer would stop working on it should be a faulty dispenser drawer also order a control board just in case.

Travis SR# 7732630603 unit was in showroom mode which was easily remedied however the ui was recommended to be replaced.

Customer stated that refrigerator kept having PO on the whiteboard and its not cooling correctly. Family should be faulty control board power supply board and you are bored in ordering parts customer is going to try to call whirlpool to have everything covered.

Drew SR# 7732238316 recalibrated per tech line instructions. Advised customer to please try and evaluate the performance.

I verified a faulty control. Replaced faulty board. Issue is resolved.