Local Reviews
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Jim G.
DISHWASHER FRGIDAIRE 0 No serial or model was provided and not present on the machine itself. However the error code i30 was present on arrival. This indicated a pump/leak error wherein a leak was detected underneath the unit. Removed the water. Tightened all hoses. No leaks detected. Unit preformed has designed thereafter. Collected service fee.
Steven G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Checked refrigerator customer complaint is load noise when getting water through dispenser, replaced both water valves, still same noise advised customer this is normal sound, refrigerator is working properly"
Justin R.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "F4E3, F7E1, replaced bad sump motor for unit. Tested to complete, all functions working correctly."
Jesus C.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 Tested microwave. Found noise coming from venting. Found vent on microwave was loose causing noise issues. Repaired venting. No noise during testing. Unit is working properly. Job complete.
slockhart@appliancecareoftexas.com
RANGE SAMSUNG NX58K9500WGXAA Found burners light but right front flame height very high adjusted screw with no change ordered new valve and orfice for LP.; ordrng 1 DG96-00352A (ORFICE) and 1 DG94-00962A (VALVE)
Jim G.
REFRIGERATOR KITCHENAID KRSC503ESS00 "New door is needed. The water fill tube for the icemaker is freezing over causing ice balls in the ice bin and ice maker tray. Please verify authorization of part and please let customer know when part is in.; ordrng 1 LW10728959 (dor-fip), states that autho needed"
Steven G.
OVEN ELECTRIC (D WHIRLPOOL WFE320M0ES2 "Checked range found bake element not getting 220 volts broil element working properly, replaced bad control board checked operation unit working normal now"
Christian G.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Issue stated by customer: dishwasher has bad/strange odor. Previously adjusted drain hose, ran through diagnostics and found no error codes. Unit was still giving off bad odor, replace sump and drain pump. When pulling out unit I saw there was no insulation and unit ran very loud, unit drain hose very dirty and missing a retainer clip. Advised customer to run cleaning cycle in the mean time to assist with cleaning out bad odor in unit. Unit tests good at this time. Ordering insulation, retainer and new clean drain hose.; ordrng 1 8269144A (drain hose) and 1 W11124383 (insulation) and 1 WPW10503548 (retainer)"
Douglas H.
RANGE KITCHEN AID KDSS907XSP01 Last trip found faulty bake element. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Tommy B.
WASHER MAYTAG MVWC565FW1 Customer stated that the issue is the unit is not spinning or completing cycles. Diagnostics revealed errors F7E1 F7E5. Ran calibration and unit would not complete along with automatic test cycle. Tachometer reading checks good. Ordering capacitor and actuator to resolve issue. Called techline spoke to Kevin. SR7727827089; ordrng 1 W10913953 (actuator) and 1 W11395618 (CAPACITOR)
Justin R.
DISHWASHER AMANA ADB1400AGS1 "Running unit through diagnostics, unit passed all test. When over user and care guide. Adjusted rinse aid to max setting."
Richard G.
COMPACTOR WHIRLPOOL GC900QPPB6 Replaced switches. Unit is now operating as designed. Tested to complete. Unit is good to go.
Christian G.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Issue stated by customer: ice maker had stopped making ice for a day. Also had some water on shelf. When I arrived unit had ice bucket full. Customer told me the ice maker had been working ever since her son had replaced the breaker. I informed her after the fridge was turned off to replace the breaker the unit could have over filled causing the water and the ice would have taken a bit to restart it’s cycle. No error codes from ice maker test, unit went through ice harvest and fill cycle just fine. No signs of leaking. Unit tests good at this time."
Jim G.
ICEMAKER (STANDA KITCHENAID KUIC18PNZS0 Water reservoir is damaged. There is a sealed system leak and appears the compressor is not responsive. Collected service fee. ; ordrng 1 W11229574 (pan-water) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
Colton B.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Customer complaint was not being able to open the freezer door. Found issue to be ice under bin in freezer. Defrosted ice and drain tube to resolve issue.
Christian G.
RANGE WHIRLPOOL WOS51EC0HS00 Issue stated by customer: unit powering on but customer said when they were baking they went to check their food and unit dropped from 375 to 360 degrees as soon as the door was opened. Informed customer temp loss is normal anytime the door is left open for a bit. Ordering temp sensor and re ordering wiring harness.; ordrng 1 W10859573 (sensor) and 1 W10881989 (harns-wire)
Jesus C.
REFRIGERATOR KITCHENAID KRMF706ESS01 Complaint is frost in freezer and water on bottom of freezer. Water is coming from condensation dripping onto bottom liner. Could not find source of frost. Good seal on door. All fans working. Following service pointer for issue. Ordering service kit. ; ordrng 1 W10864519 (adapter)
Justin R.
WASHER WHIRLPOOL WFW8620HW1 "Unit not going into diagnostics properly, display blanks out when trying to engage. Need to order console, and control board. ; ordrng 1 W11318755 (drawer) and 1 W11318817 (cntrl-elec DISPLAY ) and 1 W11352122 (CONTROL BOARD )"
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFE770H0FZ2 No heat on surface burners or oven only warm zone works Found bad L2 lug on terminal block replaced with truck stock tested all operations normal.; used 1 WPW10245259 (BLOCK-TERM) from stock
Steven G.
ICEMAKER (STANDA KITCHENAID KUIC15PLXS3 "Checked icemaker found bad sump pump and drain pump, replaced parts checked operation unit working normal now"
Jesus C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Tested unit. Found reservoir line is pinched. Will need to order new reservoir. ; ordrng 1 WPW10366790 (reservoir)
Tommy B.
WASHER WHIRLPOOL WTW4950HW1 Customer stated the issue is a grinding noise during spin. No errors revealed in diagnostics. Ran automatic test cycle and unit passed. Removed the top to inspect the interior. The noise emanating from the unit are standard noises that you will hear during spin and hesitation. No further issues at this time. Customer declined survey.
Richard G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Customer complaint is that the led modules in the freezer and refrigerator sections have gone out. Replaced led modules. Tested to complete. Unit is good to go.
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Oven keeps resetting time, need to replaced console and control board. Will then set up WiFi connection upon repair. ; ordrng 1 W11261165 (cntrl-elec) and 1 W11428578 (CONSOLE )"
Steven G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Checked refrigerator found freezer not defrosting cleaned ice off of evaporator and replaced bad wiring kit checked operation unit working normal now
slockhart@appliancecareoftexas.com
DISHWASHER SAMSUNG DW80J3020US Removed unit replaced drain pump tested no leaks unit runs quiet all operations normal.
Douglas H.
COOKTOP GAS JENNAIR n/a Customer stated unit not functioning properly. Upon arrival found unit functioning properly just left front burner had debris impeding gas flow. Removed debris to resolve the issue. Unit testing good now. No further issues at this point. Collected Sc.
Jim G.
MW-HOOD COMBO WHIRLPOOL WMH32519HV Controls and display are failing. ; ordrng 1 W11333816 (LCD DISPLAY CONTROL) and 1 W11342846 (CONTROL)
Douglas H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Last trip found clogged filter head. Replaced filter head and reservoir to resolve the issue. Unit not dispensing water properly. No further issues at this point. Yes to survey and leave behind.
Colton B.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Issue was no cooling. Replaced door with the correct style of door and UI. UI on new door did not work. Tested connector, door was getting 120v while depressing door switch. Got open line reading on door wiring. New door is defective, ordering another one to resolve issue. Left old door off and screws behind kick plate. Unit is unplugged. Door is out of stock, not scheduling a return date. ; ordrng 1 LW11026355 (DOOR)"
Douglas H.
REFRIGERATOR SAMSUNG RF23HCEDTSR Customer stated unit deli drawer wouldn’t pull out. Found bottom of fridge with an ice layer. Found cause to be clogged drain line. Removed clogged and defrosted entire drain tube to resolve the issue. No further issues at this point. Yes to survey and leave behind.
Jesus C.
WASHER WHIRLPOOL WTW5000DW2 Unit is out of manufacturer warranty. Customer stated they have extended warranty with Lowe’s. Advised customer that we cannot work on unit with out dispatch and authorization from warranty company. Job complete.
Richard G.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Customer complaint is that the unit is not heating up to the temperature it’s supposed to. Also states that the timer on the microwave will sometimes not run when set and will overheat the food. Determined bad controls. Ordering control and console.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)
Douglas H.
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Last tech found ceased compressor. Confirmed diagnosis. Replaced compressor to resolve the issue. Unit began cooling immediately upon testing. No further issues at this point.
Colton B.
DRYER WHIRLPOOL WED5620HW1 "Customer complaint was no heat. Found coil on heating elements broken. Replaced element, unit testing good. ; used 1 WP3387747 (ELEMENT) from stock"
Justin R.
DISHWASHER KITCHEN AID KDFE104HWH0 "Found inlet valve damaged, replaced and tested to complete. Repair covered by KQ805Q8MPL2.5."
Richard G.
RANGE WHIRLPOOL WFE550S0HZ1 Customer complaint is that the door pops when opened and closed. Found unit to have faulty hinges. Ordering hinges.; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Jesus C.
REFRIGERATOR WHIRLPOOL WRT348FMES00 Installed new control. Tested unit. No further issues. Job complete.
Jesus C.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Installed deflector. No further issues. Tested to complete.
Steven G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Checked refrigerator found freezer door bowing causing it to hit divider and not close smoothly, replaced freezer door checked operation unit working normal now"
Steven G.
RANGE WHIRLPOOL WFE505W0HB2 "Checked range customer problem was burners were off but burner on and top is hot were on in display and front burners were warm, could not duplicate problems, replaced all burner switches checked operation everything is working normal at this time"
Jim G.
ICEMAKER (STANDA WHIRLPOOL 0 Tightened filter. Issue resolved. Collected serv fee.
Tommy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Swapped out control to resolve issues of unit not making ice. Unit tested good now with no further issues at this time.
Colton B.
REFRIGERATOR WHIRLPOOL GC5THEXNB00 "Issue was that refrigerator door would not close. Found jar had fallen behind shelf, making the shelf stick out too far. Removed blockage, collected service call."
Tommy B.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Customer stated that the unit is leaking water in the freezer side. Found issue to be ice blocking the drip tray. Ordering an evaporator fan motor and wiring harness to resolve issue.; ordrng 1 W11405276 (EVAP FAN MOTOR)
John L.
WASHER WHIRLPOOL WTW8040DW4 "Installed component, tested after installation. Issue has been resolved."
Adam H.
WASHER WHIRLPOOL WFW94HEAW0 Customer complaint of unit leaking water. Unit is out of warranty and customer was charged a total of for diagnostics including tax. Inspection of unit shows no error codes. Testing of unit shows all functions work as designed. Physical inspection of unit shows small rip/tear in Bello. But in the process of removing front panel nesting materials for rodents And rodent droppings very apparent. Will not work on this unit. Customer states they will most likely get new machine
Jim G.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Installed hinge but the door arrive scratched and therefore is defective. Ordering new door. Also discovered the hinge was missing a bolt. The bolt was broken off into the unit. ; ordrng 1 W10746794 (dor-fmd) and 1 WP489497 (UPPER HINGE BOLT)
John L.
FREEZER WHIRLPOOL WZF34X16DW04 "Installed all components, charged unit. Unit holding pressure and his cooling. Advise customer to keep an eye on unit four there may be a leak as noticed when changing out compressor unit was dry on Freon. Explain to customer even there is a notice of a rise in temperature on unit to call us back out to investigate, if customer does Colbeck order evaporator to have hands-on if needed. Evaporator W10574283"
Adam H.
RANGE WHIRLPOOL WFE320M0ES2 Inspection of unit shows no error codes and customer states all burners working correctly has not had an issue with unit. Unit is getting correct voltage. Testing all four elements and oven shows good working condition. Issue resolved
John L.
REFRIGERATOR AMANA ART318FFDW06 "Installed component, charged unit to pressure. Holding and cooling. When installing parts, system was dry, may have a leak within system. Explained possible issue, if unit start having issues evap may need to be replaced as leak may be in evap. If call back have part on hand. W11103612"
John L.
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Issue was with LED in freezer compartment. Change the freezer compartment LED and issue has been resolved.
Michael R.
REFRIGERATOR WHIRLPOOL WRF767SDEM "Installed parts ordered, the ice maker and bracket are working normal"
Justin R.
COOKTOP ELECTRIC WHIRLPOOL JED8430ADB "Changed over front right switch, changed out front left element and switch, plugged unit back into outlet and it shorted out. Didn’t trip wall breaker but not getting 240 out of wall. Wall outlet is damaged and not hooked up correctly. Customer wants us to send out an electrician, I told him we don’t do that. Customer does not want to pay for electrician, I told him I would work with him on the labor to help out he does not want to do that. ; saved tckt"
Michael R.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Installed parts ordered, tested the ice maker and dispenser, both are working normal."
Michael R.
REFRIGERATOR KITCHENAID KRMF606ESS00 "Installed parts ordered, not necessary to install the harness. The appliance is working normal"
Michael R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "The maker wasn’t ejecting the ice properly causing it to clump up the ice. I had 2 ice makers sent to me for job 19720. Installed new ice maker, part number W10886939, jumped the ice maker, it’s rotating properly and calling for water, appliance is working normal."
Colton B.
REFRIGERATOR KITCHENAID KSSC42QMS01 "Issue is ice on freezer ceiling and not cooling well. Service pointer for overflowing evaporator pan has a kit, ordering that. Flashing light on inverter indicates a bad compressor. Ordering new one to resolve that issue as well. ; ordrng 1 W10197978 (EVAPORATOR KIT) and 1 W10841139 (COMPRESSOR )"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW92HEFW0 Ran unit tested components checked shocks checked drain found in high spin slight noise from bearings on high spin. Advised customer that at this point washer running as designed bearings could be issue in future quoted. Collected today service fee good for 90 days. ; rqstng P&A on 1 W10901175 (tub-outer)
Adam H.
DRYER MAYTAG MEDB835DW4 Customer complaint of dryer going from 55 minutes to 1 and only running for a few then stopping and having clothes still be wet. Inspection of unit shows error code for stuck button also unit is getting good airflow as well as correct voltage. Testing of moisture strip shows good functionality. Call tech line to troubleshoot issue. Sr# 7727832039. After conversation with tech line I repeated information given to me from text stating dry like things with like things make sure dryer has enough materials in it to tumble and hit dryer strips correctly. Issue resolved
Adam H.
WASHER MAYTAG MVWX655DW Unable to locate units. Also spoke with backend manager name Jessica/Jennifer unsure on name. She looked also cannot find units.Also station for testing appliances is stacked with other products unable to get two plugs for testing.
Michael R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "The the freezer evaporator is freezing up, will need to replace fan assembly. Ordered part and quoted customer ., customer paid in full.; ordrng 1 W11109595 (motor-evap)"
Chris S.
M/W OTR WHIRLPOOL WMH31017FS0 I installed the control and UI. All operations check ok.
Chris S.
BELLA JENN-AIR JFFCC72EFP02 I installed the icebox fan and checked operation. All operations check ok
Adam H.
RANGE WHIRLPOOL WFE320M0ES2 Inspection of unit shows no display on stove. At time of testing unit was getting good voltage. Switched breaker came back tested unit still good voltage but display was flashing unable to pull diagnostic from unit. Replace main harness and control to resolve issue; ordrng 1 W10887898 (cntrl-elec) and 1 W11219895 (harns-wire)
Chris S.
WASHER WHIRLPOOL WTW5000DW3 There was an F8E1 error code. The cold water valve screen was clogged. I cleared the sediment from the screen and checked operation. All operations check ok. I advised the customer to. Have a sediment filter installed.
Chris S.
COMPACTOR KITCHENAID KTTS505ESS0 The sheet metal on the bottom was rubbing on the gears and chain. I adjust the sheet metal cover and checked operation. All operations check ok.
Adam H.
WASHER MAYTAG MVWB765FW0 Inspection of unit shows error code for miscommunication between control and interface. Replace both control and interface solve issue. Job will require authorization; rqstng P&A on 1 W10727777 (pump-water) and 1 W10894651 (console) and 1 W10894763 (cntrl-elec)
John L.
DRYER AMANA NED4655EW1 "Inspected unit, found issue with fuse and thermostats on unit. Will need to replace to resolve issue.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg)"
Uriah B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Adjusted feet and adjusted right door down slightly. All checks ok.
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 "Replaced basket and drive and scanner nut. If callback, order gearcase. ; used 1 Wp21366 (Nut), and 1 Wp389140 (Block) from stock"
Uriah B.
M/W OTR WHIRLPOOL WMH32519HZ4 Found light not turning off. Replaced control board. ; pckd up 1 W11342846 (Control board)
Chris S.
FREEZER WHIRLPOOL WZC3115DW01 The freezer temperature was at 25 degrees. The compressor was running when I got there. I installed a new compressor and drier. I charged the unit with 134A and checked operation. All operations check ok. ; pckd up 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)
Chris S.
WASHER WHIRLPOOL n/a I installed the drain pump and checked operation. All operations check ok.
Chris S.
REF GE ZISP420DXASS I installed the compressor that was sent to the customer from GE. And a UI drier. All operations check ok
Adam H.
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows no error codes. But manual testing of cold water valve shows no function. Replaced water valve to resolve issue; ordrng 1 W10701459 (valve)
Adam H.
WASHER WHIRLPOOL WTW5000DW0 Inspection of unit shows error code for mismatch control and interface. Service pointer on this unit details specific complaint of this customer suggested response is replace control. Job will require authorization; rqstng P&A on 1 W10581874 (pump-water) and 1 W10634026 (cntrl-elec)
Uriah B.
RANGE WHIRLPOOL WFC150M0EW3 "Found no power to element in bake. Checked voltage and continuity. Element is good, nothing to element from control. Needs control. ; ordrng 1 W11122557 (Control.)"
Chris S.
WASHER MAYTAG MVWB765FW3 The gearcase shaft has excessive movement up and down. We will replace the gearcase. The hot water supply was closed causing a low flow issue. I opened the water supply and checked operation. ; ordrng 1 W10734521 (slider) and 1 W11393685 (GEARCASE )
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Door switch is busted. Needs new switch. ; ordrng 1 W11396033 (Switch)
Jesus C.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Complaint is freezer door not closing. Tested unit. Screw on left door rail was loose and blocking door from closing completely. Secured screws. Door now closing. No further issues. Tested to complete.
Steven G.
WASHER MAYTAG MVWB865GC1 "Checked washer ran diagnostics found no fault codes, ran test cycles everything checked properly, found suds advised customer to cut back on soap, washer is working normal"
Steven G.
REFRIGERATOR WHIRLPOOL GX5SHDXVQ02 "Checked refrigerator when I arrived refrigerator was working, customer said it was not cooling for 6 hours, because of age of unit I replaced overload and capacitor, compressor came on right away, customer to watch and call if any problems ; used 1 WPW10194431 (OVERLOAD ), and 1 WPW10662129 (CAPACITOR ) from stock"
Steven G.
WASHER MAYTAG MVWC565FW0 "Checked washer after replacing gearcase found hub was cracked, replaced hub checked operation unit is working normal now ; pckd up 1 W10528947 (hub)"
Steven G.
DRYER WHIRLPOOL WED4850HW0 "Checked dryer found start button not starting dryer, found customer was pushing to hard causing knob to be pushed to far on shaft, not allowing start switch to engage, pulled knob off and reattached, switch is working properly now"
Steven G.
WASHER MAYTAG MVWB765FW3 "Checked washer found bad water valve hardly any cold water coming in, replaced water valve checked operation unit working normal now"
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDT730PAHZ0 Removed front panel replaced UI and control tested all operations normal advised customer on loading washing and heating functions no email provided.
Tommy B.
WASHER MAYTAG MHW5630HC0 Unit needed a hot water and cold water valve. Installed new hot water valve to resolve issue today. Unit tested good now with no further issues at this time.
Tommy B.
RANGE WHIRLPOOL WFE540H0ES2 Customer stated that she is dissatisfied with the product. There are no functional issues with the unit at this time. Reviewed use and care with customer.
Tommy B.
DRYER WHIRLPOOL WED4815EW Connected the power cord and tested unit. There is no functional issues at this time. Ready for resale.
Christian G.
REFRIGERATOR WHIRLPOOL n/a "Issue stated: unit not responding to controls, not cooling, no lights. Replaced control. Unit turned on, compressor started cooling, lights on and control buttons all operation seal. Unit tests good."
Justin R.
ICEMAKER (STANDA UNKNOWN U-ADA15IMS-00B "Replaced damaged ice maker, did fill test. Tested to complete."
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWX655DW1 Arrived and customer stated that unit under warranty advised customer to get with extended warranty company so it can be dispatch to us as under extended warranty with authorization.
Justin R.
DRYER MAYTAG MED3500FW0 "Spoke with customer, she said unit has been working since I was last appointment. Wants to hold off on repair. Will call an update around the end of this month."
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Found drain tube had broke on bottom causing vibration on condensation pan. Replaced with truck stock secured bracket tested all operations normal.; used 1 W10619951 (TUBE DRAIN) from stock
Christian G.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Issue stated by customer: ice forming behind shelve not allowing unit to cool. Previousky found vents blocked under fridge, cleared. Also found bad wiring harness(defrost/thermistor/fan) replaced. Please review pics. There is some damage from customers attempt to replace diffuser. Unit tests good at this time."
Douglas H.
VENT HOOD WHIRLPOOL UXT5230BDS Customer stated unit not pulling as much air as before. Tested unit with paper test and showed customer the paper test. Unit held paper to screen all the way through being on and until unit stopped spinning. Advised issue likely with damper in duct work. Collected Sc. No further issues at this point.
Shawn W.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced control board and Icemaker. Unit filled and harvested during test. Fully operational.
slockhart@appliancecareoftexas.com
ICEMAKER (STANDA KITCHENAID KUIC18NNXS2 Removed heater grid replaced evaporator thermistor reassembled tested unit all operations normal unit needs cleaning done for optimal performance customer is going to clean herself.
Justin R.
RANGE WHIRLPOOL WFE550S0HV1 "Replaced infinite switch, which fixed issue. Unit working as designed."
Steven G.
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Checked refrigerator found water leaking at filter housing and water valve, filter housing has been replaced already.; ordrng 1 W10341329 (valve) and 1 W10678711 (tube-water)"
Steven G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Checked refrigerator found unit clicking on and off bad control and UI ordered; ordrng 1 W11114478 (UI) and 1 W11161172 (CONTROL )
Richard G.
WASHER WHIRLPOOL WTW8500DC5 "Customer complaint is that the unit will not let out the hot water. Found error codes F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F0E3 overload, and F7E0 loss of power. Cleared error codes. Replaced inlet valves. Ran unit through automatic test and all steps passed. Unit is good to go."
Douglas H.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Last tech found faulty EVAP motor and ice maker service kit. Installed all parts to resolve the issue. Unit performing as designed now. No further issues at this point. Collect P&L
Justin R.
DISHWASHER WHIRLPOOL WDF520PADM Replaced damaged panel.
Tommy B.
REFRIGERATOR WHIRLPOOL ED5PHAXMQ00 I found a broken icemaker. This visit swapped out the new icemaker to resolve issue. Unit tested good now with no further issues at this time. Collected parts and labor.
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED8000DW4 "Removed top found broken belt used truck stock repair kit to replace belt pulleys and rollers, belt would not fit onto idler pulley and motor at same time only motor compared sizes they are same routed belt to where unit will work checked for damage on panels or drum nothing visible everything seems square only thing that seems to be solution would be if drum is to big or bottom panel bent ordered bottom cabinet and drum. No eta on drum needs 2nd tech for help; ordrng 1 4392067 (dryer repair kit) and 1 W10613683 (base) and 1 W10626460 (drum) and 1 W11135007 (BULKHEAD) and 6 WPW10080190 (nut)s and 3 WPW10359272 (shaft)s, used 1 4392067 (REPAIR) from stock"
Ezequiel V.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS0 Checked oven found oven in demo mode. Turned off demo mode unit is working as designed. No error codes found during testing. Or operation. Unit is hearing as designed. Job complete.
Douglas H.
WASHER MAYTAG LAT8426AAE "ESTIMATE ONLY!! Confirmed diagnosis of faulty timer. Completely went out while in home, now even spin cycle doesn’t work. Found timer that wasn’t discontinued. Quoted 375.67 for P&L. Customer wants to think about the repair. ; rqstng P&A on 1 WP22003362 (TIMER), states that autho needed"
Steven G.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Checked refrigerator after defrosting freezer found unit low on freon added dye drier and charged unit will be back next week to check for leak ; ordrng 1 W10248589 (evaporator) and 1 W10630535 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Richard G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint is that the vent at the top of the freezer section keeps falling down. Verified issue and found that the foam in the liner is preventing it from snapping into place. Adjusted foam. Unit is now good to go.
Christian G.
WASHER MAYTAG MVWB865GW0 Issue stated by customer: soap dispensing out of housing as soon as it’s filled. Replaced dispenser drawer and checked for any over suds error codes. No codes present. Advised customer to run a test load. Unit tests good at this time.
Richard G.
DRYER WHIRLPOOL WED5000DW2 Customer complaint is that the unit is not heating. Verified issue. Replaced heating element and thermostat. Tested to complete. Unit is good to go.
Jesus C.
DISHWASHER WHIRLPOOL WDT720PADB2 Tested unit. F2E2 error codes. Good power to UI. UI will need to be replaced. Advised customer of estimate for repairs. Customer does not want to continue repairs. Collected payment for service fee. Job complete.
Jim G.
REFRIGERATOR MAYTAG MFX2570AEM0 Icebox motor is working only intermittently. ; ordrng 1 WPW10308033 (motor-evap)
Tommy B.
ICEMAKER (STANDA KITCHEN AID KUIS18NNXS0 Diagnosis revealed that we needed a new bin thermistor to resolve extra ice problem. Swapped out new thermostat to resolve issue and collected parts.
Shawn W.
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Temperatures were normal in the refrigerator. Noticed calcium build up on water dispenser. Customer explained that water softener was out for a few months but has been repaired. Customer complaint was that it will intermittently stop working or lights will go out then come back on. They have had some issue with the ice maker and water dispenser as well. Oils be a combined result of water softener being out changing water pressure as well as the refrigerator intermittently going out. Found that the deli drawer User Interface had been penetrated with water and gunk and perhaps affecting circuitry. Checked outlet and it has proper voltage, polarity and grounding. The outlet is not covered and is loose (Picture included). On test 66 of the diagnostics, no error r codes were recorded. Checked power Supply board and all AC points passed. All DC points passed with 12.7 VDC except P2-1 wrt to P2-4. On test 66 I found that the pantry thermistor is 02 for
Richard G.
RANGE WHIRLPOOL WFC150M0EB4 Replaced cooktop elements. Tested to complete. Unit is good to go. Also showed customer service pointer regarding thermal limiters on coils.
Tommy B.
REFRIGERATOR KITCHENAID KSSC42FTS00 Devious visit found open by metal defrost thermostat. Swapped out with a new part to resolve issue today. Unit tested good now with no further issues at this time.
Justin R.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Rick is assisting, customer has some rust on right door. Found a couple of scratches on left door by dispenser area. Need to replace separator and tray drip, will order polish to help remove rust. Please put after noon return appointment. ; ordrng 1 W10252111 (polish) and 1 W10317255 (separator) and 1 WPW10317261 (tray-drip)"
Shawn W.
DRYER WHIRLPOOL GEW9200LL1 Ran through all tests in diagnostics and all functioned as designed until the start keypad test. The status leds did shutoff but the heater and motor did not turn on. The outlet was getting 240 VAC at the outlet as well as the terminal block and 120 VAC on L1 and L2. Called Tech Line and spoke with Austin. We checked the VAC at the P1 connector and initiated the start button with the probes reading 120 VAC while hitting the start button. The meter did not drop to 0 VAC. We determined that the unit will need a new control board.SR #7727775613. Customer has decided not to go forward with the repair. The control board was discontinued and if we could some how located the part it is . Customer has decided to buy a new one.
Christian G.
WASHER MAYTAG MVWC565FW1 "Issue stated by customer: washing machine had stopped mid cycle and dint spin. Stated unit wouldn’t spin after that. F0E4, F7E6 stored in unit. Put unit into manual test mode and unit was making very loud noise when shifting and agitating. Ordering splutch and actuator. Error code is a motor fault. Ordering motor and gearcase as well as control.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11162438 (cntrl-elec)"
Justin R.
RANGE JENNAIR JJW8330DDS "Replaced damaged latch door, panel will not go into bake or broil. Only select options are working. Calling techline to assist. Butch is assisting. 7727776792. Oven temp sensor is more than likely bad if sensor is good then it would be board issue. Found the oven temp sensor reading 4.5 kohms instead of 1000-1100. Collected 220.00 for latch and labor. ; ordrng 1 12001656 (sensor,ovn)"
Jim G.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced motor assembly. Issue resolved.
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED5620HW0 "Replaced bracket and spring still making noise spoke to at Tech Line spoke to Rick SR number 772777897 he explained work done already he advised me check blower for cracks and get self tapping screws for motor bracket to secure it better and to het foam pad for idler pulley and spring, checked blower wheel will need to return with self tapping screws foam pad and reordering service kit no eta on pad call when it comes in.; ordrng 1 W10157845 (pad) and 1 W10157845 (pad) and 1 W11401018 (SEAL KIT)"
Jim G.
WASHER WHIRLPOOL WTW4850HW0 Replaced strike. Issue resolved.
slockhart@appliancecareoftexas.com
WASHER SAMSUNG WF448AAWXAA02 "Called Samsung tech spoke to Tony explained customer still getting drain message went through test cycle and found pressure switch is now,working correctly unit getting correct spin drain and wash functions did find cold inlet valve is slow flow he advised this could cause issue spoke to customer advised would only charge cost of valve customer asked about refund advised them I cannot make decisions like that customer will let us know of they decide they want valve. Messaged office to update on status of repair.; rqstng P&A on 1 DC62-00214L (VALVE), states that autho needed"
Douglas H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Water leaking from ice maker compartment. Tested ice maker and fill valve, tested good, tested ice box fan and fan not functioning. Replaced ice box fan. Calling techline per notes due to reoccurring issue. Spoke with Dave confirmed my diagnosis. 7727776141 unit now functioning properly. No further issues at this point. Yes to survey and leave behind. ; used 1 W10846539 (FAN) from stock"
Douglas H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Confirmed diagnosis of SS issue. Not a compressor issue. Found issue to be a leak on process stub. Replaced stub with service port and installed dye drier. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing. No further issues at this point. ; used 1 WPW10143759 (DRIER-HV) from stock"
Christian G.
WASHER MAYTAG MVWB765FC3 Issue stated by customer: washing machine made a funny noise while in spin cycle. No error codes stored. Tested unit in manual cycle in spin and agitate multiple times on all varying speeds. Ran unit through quick cycle verification test. Unable to recreate noise. Confirmed with customer it wasn’t any of the typical noises machine could make. Recalibrated unit and informed customer it may have been an issue with the control and hopefully recalibrating unit resolved issues. If not for customer to call us back and record video or audio of noise to assist in pinpointing issue. Unit tests good at this time.
Richard G.
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Customer complaint is that the burners are not lighting. They had a company come out a few days ago to change out the pressure regulator on the unit. Gas or air can be heard coming out of the burners when they are turned on, but the pressure is very low. Checked propane tank outside and ensured valve was completely open. Did not find any issues with the cooktop itself, but The gauge on the propane tank is reading very low. Suggested that customer have the tank checked out, and to give us a call if that doesn’t fix the issue. If called back, please order new regulator W11087445"
Ezequiel V.
RANGE WHIRLPOOL WFC150M0EW4 "Checked range found top right harness melted, ordering main harness to resolve issue.; schdld next appmnt for 5/12 TUE !"
Richard G.
WASHER WHIRLPOOL WFW6620HC0 "Customer complaint is that the washer drum is still tearing up their clothes. Asked customer if it’s possible the clothes are being torn in the dryer, states they hang dry some of their clothes, and those clothes are ripped as well. Verified that some of the holes have sharp edges on the inside of the drum. Previously replaced the washer drum for this issue. Called techline and spoke with Rick. SR# 7727773047. Ordering drum.; ordrng 1 W11287251 (TUB)"
Jesus C.
REFRIGERATOR JENNAIR JFC2290REY00 Tested unit. Found icemaker stuck in harvest. Good power to icemaker. Water valves are good. Called to get authorization for replacing ice maker. NLAC10110573. Replaced bad ice maker. Good harvest cycle. Good water fill. No further issues. Job complete.
Ezequiel V.
REFRIGERATOR KITCHEN AID KRSC503ESS01 "Checked refrigerator found small leak from dispenser, also found refrigerator section getting warm found ice build up on evaporator. Ordering dual valve and thermistor to resolve issue. Ordering evap fan just in case.; rqstng P&A on 1 W10316760 (thermistor) and 1 W10341320 (inlet valve) and 1 W10723753 (fan asm,evaporator)"
Jesus C.
WASHER WHIRLPOOL WFW5090GW0 Use authorization WQ55L00AL2. Tested unit. Not powering on. Pulled unit out. Good power at outlet. No power to control. Found wiring at filter was damaged. Repaired wiring at filter. Tested unit. UI is responding. Ran diagnostics test. All test pass. No further issues. Unit is working properly. Collected payment for service fee. Job complete.
Jim G.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Dampener (air diffuser) is faulty. Customer only available next Thursday. ; ordrng 1 W11236851 (diffuser)
Douglas H.
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Customer stated that second and third shelves froze in refrigerator compartment. Found cause to be air leaking from behind diffuser. Used perma gum to seal around diffuser. No further issues at this point.
Jim G.
OVEN ELECTRIC (S WHIRLPOOL WOS31ES0JS00 Thermal fuse is out. Verified voltage. Ordering TOD as a precaution as I could not verify function. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml)
Jim G.
DISHWASHER WHIRLPOOL WDF330PAHB2 Heater is inefficient. ; ordrng 1 W10518394 (heater)
Ezequiel V.
DRYER MAYTAG MEDX655DW1 "Checked washer found start button out of place, reseated start relay no issues. Unit is working as designed. Collected all fees. Job complete."
Jim G.
ICEMAKER (STANDA KITCHENAID KUIC18NNZS0 Compressor is making a loud sounds and does not cool. The RECIRCULATION pump seems as thought it is also having issues ; ordrng 1 WPW10489122 (pump) and 1 WPW10605286 (compressor (KIT))
Tommy B.
REFRIGERATOR KITCHENAID KRMF706EBS01 Used this service pointer to make adjustments to the bowed drain pan. No further issues at this time.
Jesus C.
DISHWASHER KITCHENAID KDFE104HWH0 Tested unit. F7E1 error code. Ran diagnostics test. Heater turns on in diagnostics. Heater not running during normal cycle. Will need to replace control and OWI sensor. ; ordrng 1 W11084121 (sensor) and 1 W11305303 (cntrl-elec)
slockhart@appliancecareoftexas.com
DISHWASHER WHIRLPOOL WDF130PAHB0 "Found error pump and heater heater is closed, checked pump pump failed and control rescheduling next Thursday.; ordrng 1 W10888591 (pump and motor) and 1 W11087225 (cntrl-elec)"
Jim G.
REFRIGERATOR KITCHENAID KRSC703HPS00 "JK SR# 7727775949UI tests reveal paddle issues. Verified that ice paddle and/or water paddle is not responding properly, ; ordrng 2 WPW10346924 (pad)s"
Tommy B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Control that was ordered is not the correct part. Took pics in quickpics to get this issue resolved.; saved tckt
Richard G.
RANGE WHIRLPOOL WOS72EC0HS01 Replaced control and UI. Tested to complete. Unit is good to go.
Justin R.
WASHER MAYTAG MVWX655DW1 Spoke with customer about appointment and we agreed to moved it to Monday morning. Customer needs Monday morning appointment. Will keep parts in truck. ; schdld next appmnt for 5/11 MON !
slockhart@appliancecareoftexas.com
DISHWASHER SAMSUNG DW80J3020US Found part supplied had tab broken on it and will not work reordering pump for next Thursday ordered revised part number per Vendor; ordrng 1 DD81-01527A (DRAIN PUMP)
Shawn W.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Called Tech Line and spoke with JK. We ran through all the diagnostics and the unit checked out fine. When I arrived at the home the bin had 1/4 full of ice. Client claims that no ice was produced since my last visit on 23 April. The only suggestion he could give me was to blow through the Ice tube line to see if it was frozen. When accessing the line I noticed that the water filter was not seated and the bas plate was not attached correctly. I re-connected the water filter correctly. The water line was clear but after talking to DH while blowing through the ice line it was hard to blow through and I could not hear or feel air coming out the other side. But perhaps it needs to have the dispenser actuated. We have decided to go ahead with outing a new door on. ; rqstng P&A on 1 LW11026425 (dor-fip), states that autho needed"
Jesus C.
DRYER WHIRLPOOL WED4800XQ1 Installed new door switch. No further issues. Job complete.
Shawn W.
DRYER MAYTAG MEDB835DW4 "Replaced UI and could not clear the error code. Put it into service test mode and the display flashed L1 121 h?? 169 Air L2 048. Was having some problems and checked the voltage at the terminal block form L1 to L2 and received 70 VAC. 121 VAC on L1 and 5 VAC on L2. Showed the customer and suddenly we got the correct voltage at the terminal block. I tightened down the terminal block. Checked continuity of the power cord and it was good. Because I was perplexed, I called DH. He explained to me that continuity test on a cord is not definitive because if it is moved or vibrates it could temporarily lose continuity and become open, which makes sense. I have ordered a now cord. Explained to the customer we would have to charge her if they want to keep it because it was an installation item. She understood.; ordrng 1 PT600L (cord-power)"
Ezequiel V.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS01 "Checked oven found unit getting good power, was unable to enter diagnostics. Unable to start oven ui is unresponsive. Ordering ui to resolve issue.; ordrng 1 W11105004 (console)"
Tommy B.
WASHER MAYTAG MHW5630HC0 Unit needed a hot water and cold water valve. Installed new hot water valve to resolve issue today. Unit tested good now with no further issues at this time.
Ezequiel V.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Checked refrigerator found ice build up at refrigerator evap thermistor is shorted per test, ordering motor evap to resolve issue #4628. ; ordrng 1 W10799425 (harns-wire)"
Christian G.
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Issue stated by customer: ice forming behind shelve not allowing unit to cool. Previousky found vents blocked under fridge, cleared. Also found bad wiring harness(defrost/thermistor/fan) replaced. Please review pics. There is some damage from customers attempt to replace diffuser. Unit tests good at this time."
Adam H.
REFRIGERATOR KITCHEN AID KBSD608ESS01 Inspection of unit shows small to medium crack inside freezer on liner pictures in SD-QuickPic. Calling tech line for documentation. Sr#7727772818. Tech line has documented issue and has instructed me to refer the customer to customer service.
Richard G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ1 Customer complaint is that the display is not functional. Verified issue. Ordering control and UI.; ordrng 1 W11333816 (CONTROL) and 1 WMH32519HZ1 (CONTROL)
John L.
RANGE AMANA AER6303MFS2 "Installed control, issue has been resolved."
Michael R.
DRYER AMANA NED4655EW1 "The complaint was the appliance not heating, voltage was good, found the air vent outside was obstructed with lent not allowing airflow, removed the lint from the air vent. Found the appliance was overheated which damaged the power cord prongs. Advised the customer to replace the power cord and plug by a qualified person. The appliance is working normal"
Jesus C.
REFRIGERATOR KITCHENAID KRSC703HPS00 Complaint is fresh food not cooling. Found evap is frosted up. Unit not going into defrost. Will need to replace evap thermistor and control. ; ordrng 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec)
Richard G.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Customer complaint is that the oven will not shut off, and sometimes will come on by itself. Verified issue. Ordering console and both controls.; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec) and 1 W11297709 (console)"
Michael R.
REFRIGERATOR WHIRLPOOL WRS315SDHB02 "The harness came unplugged from the solenoid, installed part and squeezed the prongs on the harness to make a tighter fit and plugged back in and taped it with black tape. The ice maker and all are working normal"
John L.
DRYER MAYTAG MEDX655DW "Installed timer, tested after installation. Timer is now functioning, issue has been resolved"
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Checked refrigerator found grinding noise at ice maker having trouble rotating and rattling noise at diffuser.Replaced ice maker to resolve issue with grinding at ice maker ordering air diffuser to resolve issue. # 3296 ; ordrng 1 W11175955 (diffuser)
Jesus C.
WASHER MAYTAG MVWB835DC3 Tested washer. F5E1 error codes. Intermittent Issue caused by lid latch. Will replaced latch. Collected payment for service fee. Will collect for parts and labor on next visit. ; ordrng 1 W10861642 (latch)
Ezequiel V.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived at customer home found customer thermometer sitting on shelf, Customer Stated temperatures ranged between 38-45 degrees reseated thermometer in between products reading 45. Called techline troubleshot with jk all test passed, techline stated possible issue is thermistor and ui , stated when replacing to replace both items. Relayed information to customer, customer stated they did not want to continue service. Job complete.; rqstng P&A on 1 W11169239 (cntrl-elec) and 1 W11175951 (diffuser), states that autho needed"
Michael R.
DRYER AMANA AED4675YQ0 "The customer said she smelled a burnt odor, the air vent and hose were clear. Pulled the back panel to check if something was in the heat element, found something stuck to the element that was completely burnt, was able to remove it , the coils on the element were good, put everything back I. Place. The appliance is heating and working normal"
Christian G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Issue stated by customer: refrigerator dispenser light flickers on and off occasionally. Light goes off in freezer section. When it does, cooling is stopped in both sections. Power to unit is is good. Unit responsive to controls. Door switch in freezer section looks loose. Ordering switch and controls to resolve issues.; ordrng 1 W11174836 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 WP2321285 (switch)"
Ezequiel V.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Checked refrigerator customer stated unit was working up until Tuesday, then unit was unplugged and plugged back in unit was working. Checked control board unit unit was giving improper reading. Ordering control board to resolve issue.; ordrng 1 W11133692 (cntrl-elec)"
Shawn W.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Temperatures are good and within spec. Test 57 Ice Maker Harvest completed and some ice came out of the chute. Conducted Test 45 Ice Maker Water fill test. and water did indeed fill into the ice maker. On Test 56 Ice Maker Error Codes displayed 02 Motor Lost position. On Service test 58 Icee Maker Heater activation and thermistor were 00 which indicates IM heater off and temp higher than harvest temp. Service Test Ice Maker Motor passed. Service Test 66 Manufacturing Codes, revealed No errors. Called DH and we determined to recheck the Ice Box Fan on test 36 the fan came on but it sounded pulsating and labored. We need to change the Ice Box fan. With customers approval I increased the temperature in the fresh food section back to 37 F (factory recommendation). Ordered part we have it at ACT. It was not in my truck stock.; ordrng 1 W10846539 (evaporator fan blade)"
Justin R.
COOKTOP GAS WHIRLPOOL WCG97US6HS00 "Looking over notes, looks like the spud kit was installed for center burner. Will order and replace next week. ; ordrng 1 W10597132 (cap-burner) and 1 W10763330 (igntr-surf) and 1 W11173306 (spud-orfce)"
Jesus C.
ICEMAKER (STANDA HOSHIZAKI n/a Unit is HOSHIZAKI ice maker. Unit is under warranty until 2021. Tested unit. Compressor is running. Evap has good frost pattern. Found large amount of hard water buildup. Will need to perform cleaning on unit. Cleaning is not a warranty job. 10.5 oz ice machine cleaner with 2 gallons of warm water. Will need to descale recirculation system. Ordering cleaner from APD. ; ordrng 1 H-316 (I/M CLEANER)
Uriah B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Padded some tubes with permagum. Made sure compressor was tight down. Re adjusted the foam padding on some tubing and secured it. All checks ok. ; used 1 212643 (Permagum) from stock
Christian G.
REFRIGERATOR WHIRLPOOL WRT318FZDW Rescheduling to tomorrow. Keeping parts ; schdld next appmnt for 5/8 FRI !
Uriah B.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "replaced wire harness to evap fan, defrost element, bimetal (included on harness). all checks ok. cx to observe."
Uriah B.
WASHER WHIRLPOOL WTW5000DW3 Described to cx how the hot and cold settings work and showed use and care guide as to the disclaimer about how hot “hot” might be and how cold “cold” might be.
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 replaced led module in ceiling of fridge
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED8000DW4 "Removed top found broken belt used truck stock repair kit to replace belt pulleys and rollers, belt would not fit onto idler pulley and motor at same time only motor compared sizes they are same routed belt to where unit will work checked for damage on panels or drum nothing visible everything seems square only thing that seems to be solution would be if drum is to big or bottom panel bent ordered bottom cabinet and drum. No eta on drum needs 2nd tech for help; ordrng 1 4392067 (dryer repair kit) and 1 W10613683 (base) and 1 W10626460 (drum) and 1 W11135007 (BULKHEAD) and 6 WPW10080190 (nut)s and 3 WPW10359272 (shaft)s, used 1 4392067 (REPAIR) from stock"
Chris S.
RANGE WHIR WFC310SOEB0 "I installed the switch,element and rec. all operations check ok. ; pckd up 1 814399 (receptical,surf.unit)"
Chris S.
WASHER WHIRLPOOL WTW4855HW1 I installed the cabinet and checked operation. All operations check ok.
Uriah B.
WASHER MAYTAG MVWB835DW4 "Checked hoses, checked tub, checked bleach dispenser, checked everything I could think including water supply hoses. secured drain.; used 1 wp8567668 (tie) from stock"
John L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Inspected unit, was able to hear a slight he’s coming from evaporator And detect the scent of Freon. Also ohm’d out compressor, call compressor is not working within its normal parameters. Will need to replace compressor and evaporator to resolve this issue. ; ordrng 1 2188823 (evaporator) and 1 W10391109 (compressor)"
Michael R.
REFRIGERATOR AMANA ART318FFDW06 "The appliance wasn’t plugged in on arrival, plugged appliance in, starting device was bad. Plugged the appliance in, compressor started up, the appliance isn’t cooling. Sealed system issue ; ordrng 1 W11107829 (DRIER)"
Michael R.
WASHER MAYTAG MHW5630HC0 "Disassembled the appliance and found the parts were not the right ones. Confirmed that the the dispenser is the problem, ordered right part and rescheduled the customer when the sealed system tech comes out on Wednesday 05/13/2020; ordrng 1 W11316600 (drawer)"
Michael R.
REFRIGERATOR KITCHENAID KRMF606ESS00 "The appliance was shut down completely on arrival, the customer said it’s being doing it periodically and it eventually comes back on. The inverter box green light was blinking twice, couldn’t find what that meant in tech sheets. Spoke with John and said he had an inverter do that to him and that was the issue. I didn’t see an issue with the crisper drawer harness, the display is working normal allowing selections, moved it around, not shorting out. Tried calling tech line twice, got disconnected both times. Ordered both the control and inverter box, quoted customer for P&L; ordrng 1 W11087200 (invrtr-box) and 1 WPW10675033 (cntrl-elec)"
John L.
DRYER ROPER RED4516FW0 "Inspected unit, found heater not coming on. After running some test, found power was not being relayed to heater. Switch in motor may be cause of issue replace to resolve. Also replace fuse and other components that relate to heating.; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 W10396029 (asm mtr) and 1 W10900067 (cutoff-tml)"
Doug M.
FREEZER WHIRLPOOL WZF34X18DW03 "Inspected unit for not cooling properly,found ice build up on evaporator due to unit not defrosting correctly,removed ice,replaced defrost thermostat due to reading out of range,tested unit operation checks ok ; used 1 WPW10383615 (THERMISTOR) from stock"
Adam H.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Inspection of unit shows same issue as before water leaking into bottom of freezer compartment excess ice growing on back of freezer wall. Will have to call tech line when they are open to troubleshoot issue rescheduling job for May 8.; schdld next appmnt for 5/8 FRI !
Adam H.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Inspection of unit shows bracket that holds railing falling of or Loose. Replace railing and screws to resolve issue.; ordrng 4 W10309090 (screw)s and 1 W10653357 (track)
John L.
DRYER MAYTAG MEDB400VQ0 "Inspected unit found issue With blower wheel, Bro will damaged it’s not allowing for proper ventilation of unit will need to replace to resolve this issue.; rqstng P&A on 1 8318314 (cutoff-tml) and 1 8544737 (blower wheel) and 1 8557403 (thrmst-fix) and 1 8573068 (seal), states that autho needed"
Adam H.
REFRIGERATOR JENN-AIR JS42PPDUDB20 Sr# 7727775239. Optics and receiver were giving me mixed signals during diagnostic according to information provided by service pointer. Call tech line to troubleshoot issue. According to tech lines information I was not receiving 120 V from icemaker meaning that optics were bad also icemaker would not harvest. Replace receiver and optics and icemaker to resolve issue. Unit is out of warranty customer was charged one 1366 for diagnostics and given a rough estimation of part cost of not including installation. Customer is also aware that there is a labor charge applied when components are installed. Customer would also like to fast track components if it all possible; ordrng 1 W10193840 (p.c. board) and 1 W10290817 (cntrl-elec) and 1 WPW10277448 (icemaker)
Adam H.
FREEZER WHIRLPOOL WZF34X16DW04 Inspection of unit shows compressor turning on but will not cool also compressor itself extremely hot to the touch. Replace compressor start device capacitor and dryer to resolve issue. Job will require two counts and sealed system technician; ordrng 1 W10350564 (capacitor) and 1 W10709968 (drier-uv) and 1 W10775170 (compressor) and 1 W10798748 (start-dev) and 1 W11130830 (contrl-box)
Adam H.
ICEMAKER KITCHEN AID KUIC18NNTS1 Sr#7727666142. In the beginning customer had stated previous tech company had already rebuilt the unit one time. In the process of installing components that I ordered previous work from tech company shows they have cut spliced wire crimped and added wires to unit multiple connections have been tied together with wire nuts or lied to dead ends. Spoke with tech line about issue tech line states guess the unit would be considered repairable but who knows What you will find once you open it. Tech line states to replace any cut wires. Ordering main harness harness to main pump and drain pump to resolve issues. I would also like to note that this job could take several return visits because of damage done by previous tech company no telling what other components have been damaged during their repairs.; ordrng 1 2310092 (harns-pump) and 1 2313705 (drain pump) and 1 W10139121 (HARNS)
Adam H.
WASHER WHIRLPOOL WTW5000DW1 "After installing components and trying to calibrate unit gear case started to leak oil. Replace gear case capacitor wash plate clutch hub belt retaining clip to resolve issue. Job will require authorization; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10609476 (washplate) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley), states that autho needed"
John L.
WASHER WHIRLPOOL WTW8040DW4 "Inspected unit, unit has F8E1 long fill and F3E2 inlet fault. Ran test on valves, no water being dispensed. Tested water lines, no issue with water or pressure. Will need to replace valves to resolve this issue.; ordrng 1 W11096286 (housing)"
Colton B.
WASHER WHIRLPOOL WTW5000DW1 "Issue was that washer was not spinning. Found F7E1 error in diagnostics. Found a piece of debris stuck between tubs. Removed debris, everything seems to be working well now. Collected SC and Labor."
Adam H.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Again had to call Distributor to try to run down correct part information again Distributor said to call back early morning to try and get correct part numbers while he was in contact with whirlpool research. Rescheduling job for May 8; schdld next appmnt for 5/8 FRI !
Michael R.
REFRIGERATOR KITCHENAID KRMF606ESS00 "The appliance was shut down completely on arrival, the customer said it’s being doing it periodically and it eventually comes back on. The inverter box green light was blinking twice, couldn’t find what that meant in tech sheets. Spoke with John and said he had an inverter do that to him and that was the issue. I didn’t see an issue with the crisper drawer harness, the display is working normal allowing selections, moved it around, not shorting out. Tried calling tech line twice, got disconnected both times. Ordered both the control and inverter box, quoted customer for P&L; ordrng 1 W11087200 (invrtr-box) and 1 WPW10675033 (cntrl-elec)"