Customer complaint of unit no longer cooling. Also loud humming or vibration noise. Inspection of unit shows back of freezer wall has large layer of ice will need to replace harness and evaporator fan to resolve that issue. As far as the humming or vibration goes it is coming from the cover of the compressor compartment being pressed into far. Reposition cover humming noise resolved.; ordrng 1 W11342162 (Harness)

Customer complaint of the fan running for no reason will turn on by itself also bottom oven light will stay illuminated. After cycling power at breaker fan does turn off but light will stay lit which leads me to believe the door latch assembly switch needs to be replaced. As far as oven turning on by itself there is a service pointer in regards to this issue suggesting to replace the HMI. Job will require two technicians.; ordrng 1 W11105007 (console) and 1 W10618131 (latch-door)

Inspected unit, ran automatic test mode on unit. Unit came back with two errors after test was complete. F1E1 internal board error, and F2 E1 stuck button error. We will need to replace control, switch membrane, and oven sensor to resolve these issues.; ordrng 1 W10643264 (cntrl-elec) and 1 W10692150 (swtch-memb) and 1 W10586204 (sensor)

Customer states after compressor was replaced unit was working great for a few days and then noticed that ice was melting and dripping out the front of the dispenser which led them to find out that unit is no longer keeping temperatures as it should. Job will require a sealed system technician. Schedule for as soon as possible; saved tckt

Installed all components, minus control. Ran test after installation, unit went through test cycle without issue. Issue has been resolved.

After installing all components aside from lid latch trying to test unit results in HMI not responding. Replaced new HMI with previous existing one and was able to run DLMS calibration as well as verification cycle issue resolved.

Customer states were going to turn on right rear burner she saw a spark and That particular burner never came back on. Replace burner and switch to resolve issue.; ordrng 1 W10437092 (switch-inf) and 1 W10275048 (elmnt-surf) and 5 W10593536 (bezel-knob)s and 2 8286642 (tape)s, states that autho needed

The washer stopped working and left water in the tub. The tub was full of water, unplugged the appliance, leaned it back, looked underneath and found the blue wire had broken off the connector to the drain pump, made the repair and plugged it back into the drain pump. Set the appliance down and plugged it in, the water drained out of the tub, F9E1 long drain error code, cleared error code, calibrated and performed a quick wash diagnostics, completed with no issues or error codes, the appliance is draining and working normal.

Call TechLine,speak to TJ. Compressor is not starting. After checking start relay, determined customer has bad compressor (SR 7731787974).

Installed components, ran unit after installation. Unit is working, issue resolved.

Install lid lock and test. Working properly.

Called TechLine, spoke to Rich(SR7731781394). Follow service pointer W11092686, rev. G closely for best results. Replace fan and wiring harness, including two thermistors. Once reinstalled, change defrost level from automatic to 8hr interval. Working when tech left, temperature was going down.

Replaced valve, still no water making it to the dispenser. Believe issue to be a faulty filter housing and reservoir. Also ordering a new dual valve just in case. Will call customer when parts come in for scheduling.

Model Number: KUDP01FLSS0. Serial Number: I found that our customers had a family member conduct self repair. I was able to figure out how to put it back together. When testing the unit, it would fill and wash but the sump and motor was not pushing enough to move the spray area. As well the drain pump is indeed not working. This unit will need a new sump and motor as well as a drain pump.

Last tech found faulty compressor not allowing unit to cool properly. Installed the new compressor, unit tested properly and began cooling immediately upon completion. Advised customer of 48hr cool down period. No further issues at this point ; used 3 W10891719 (Lock ring), 2 W10891719 (Lock ring), and 1 WPW10143759 (DRIER-HV) from stock

Upon last trip found leak in evaporator coils. Replaced both evaporators to resolve issues. Unit tested as it should. Advised customer of 48hr cool down period. No further issues at this point

Upon last visit found a faulty orifice holder and burner head. After installation of the new parts the unit was functioning as designed. No further issues at this point

Tested unit. Found bad thermal fuse. Replaced fuse. No further issues. Job complete.

Our customers refrigerator was warm in both sections. I pulled off the cabinet panels and rebooted the unit to listen to the compressor start Invertor. The compressor kicked on and felt cold while running. It seems like this unit just needed to be rebooted. I counseled with DH. It either just needed to be rebooted or the control is failing. I asked our customer to monitor for the next 24 hours and explained that if it shuts down again we will have to change out the main control.

Called customer in advance. Apparently vent hood was replaced in its entirety. Not sure by who but ticket can be closed out per customer.

The right bake and broil were both not heating. I removed the unit and disassembled the braces and panels. I checked the resistance on the TOD. It is open and will need to be replaced. Part ordered.

Our customer is having a problem with the unit not washing. It takes a really long time to get hot water. I ran the unit and it filled and drained but would not wash. Our his unit needs a new sump and motor. The drain hose is not looped up this will need to be corrected when we put in the new sump and motor. Part ordered

Replaced left rear element and it is now working properly. Range is now working as designed.

Issue is a no cool refrigerator. Unit keeps turning itself off and on. Ordering a new control box. Part is out of stock, will call customer when parts come in.

Customer stated that freezer is cooling in different temperatures. Then it should be control board ordering thermistor evaporator just in case.

I replaced the needed parts to close the heating circuit. It is now working as designed. Originally the installers had flipped the ground and neutral but I corrected this. More importantly, since they have had long dry times before the heating element went out and their high limit thermostat needed to be change I recommended they have their homes dryer venting system professionally cleaned.

Upon last visit found issue to be a faulty inverter box causing the non cooling issue. Installed the new inverter box and advised of 48hr cool down period. Unit tested good, began cooling immediately upon testing

Replaced the needed parts and the light bulb 8206232A from truck stock. The previous technician did not take out the light bulb with a unit that was staying on all the time. This burned out the light bulb. Unit lighting is now working as designed.; used 1 8206232A (Light bulb) from stock

Our customers right door is not properly attached to the upper right hinge. Our previous technician ordered screws but they are the wrong screws. I could first tell that the head is a different diameter. I could see why he thought these would be the screws needed because it is a poor parts diagram. Upon conducting parts research on this model I have found that there is no service manual and really all the information we can go on is the parts list diagram and the installation manual. It appears to me that the screws ordered are actually the correct screws but the screws put in during manufacturing are the wrong screws. This is likely why they broke off. This is why I could not screw them in when I attempted anyway. However, it looks like they were broke off. This will indeed need a new door and I am ordering more screws for the other door to ensure that the correct screws were put in during the manufacturing process, it does not look to me from the installation instructions from backed off engineering codes that this is on the installation. The doors should have come attached. However, if incorrect adjustment were made during trim installation, that is possible. Im ordering the hardware kit as a contingency. This door is extremely heavy and this repair will require a helper for safety reasons and to prevent damage to the customers home. More screws ordered so we can determine that both hinges have the correct screws.

I uninstalled the downdraft cook top from the cabinet and replaced the spark module, ignitor, wiring harness and burner. Reinstalled and tested. Unit is fully functional now.

Issue was new unit not completing cycle. Finding issue to be the connector on drain pump knocked out. Plugged back in, unit now runs entire cycle. Collected PSC. No further error codes.

Issue is a buzzing noise. Every time the door is closed the transformer turns on. Finding issue to be a faulty control board.

Issue was a no heat microwave. Replaced all HV parts, unit tested good.

Last visit found issue to be a faulty led driver board. Replaced the led driver board to resolve the issue. Unit is functioning as designed. If issue arises please order module W11462342

I found that the freezer evaporator is frozen up and on test 16 and 17, although the door light switches are working it still shows 92 for door closed when they are open. I replaced the main control. Unit is now functioning as designed.

It appears the freezer light bulb may have simply been loose. I secured and tested switches as well. No further issues at this time. Used wire tie to secure wiring harness.

I followed Sterlings technique from Whirlpool Tech Line. I was able to replicate a few times and used an insulated screw driver to touch the electrode and the electrode turned off. This required filing down the burner at 45 degrees 1/16 of an inch. I did this and retested multiple times until we could not replicate it. I could not replicate it on about 20 attempts. This unit is currently functioning as designed.

Replaced inverter control. Issue is resolved.

Customer stated the icemaker was not working. Got E2 error code. Was going to replace icemaker but new icemaker was defective. Reordering icemaker.

Customer stated the icemaker was not working. Got E2 error code. Was going to replace icemaker but new icemaker was defective. Reordering icemaker.

Sensor arrive damaged. Also the unit is not in the appropriate department number they must locate where the unit is he ordering sensor

Replaced a pressure sensor and control on the front and the control under the unit

Installed new control and thermistor. No further issues. Job complete.

Customer stated that gasket was bad and let it warm air in and condensation. Ordering door gasket.

Replaced TOD. Issue reolved.

F11 , f24 Unit stuck in a constant drain do not have pressure sensor to try to fix it with just that part as a contingency and as per last visit on similar units ordering control and user interface especially since the same error codes are listed with the same exact issues.. Go forward with pressure sensor order.

I removed the damaged cook top and installed the new cook top. Unit is fully functional now.

I removed the top and front panel and drum. I replaced the rollers, belt and pulley. I vacuumed out the unit and reassembled. Tested unit and sound is gone.

Verified faulty recirculation pump. And harness assembly.

Customer stated the icemaker wasnt working and sometimes even have thin ice cubes. Found issue to be that customer needs to change out water filter tested unit without water filter everything running good did diagnostic test everything past as well collected service call.

Customer stated that washer squeaks at the beginning of cycle but not during spin. Found issue to be too much voltage to the motor. Motor and motor capacitor and belt to fix issue;

Customer stated the washer was making grinding noise found it should be gear case also springs on your case were worn out rusted ordering springs for gear case.;

Wrapper cab is bent again. Reordering. ;

Issue was a blown thermal fuse. Replaced fuse, unit tested good. No error codes found and unit heats. Collected for P&L.

Upon arrival customer stated unit was not drying properly. After inspection found the unit to be functioning as designed. Educated customer on importance of rinse aid and proper soap usage. No further issues at this point

Upon arrival customer stated the unit was over temp. After inspection found the issue to be a faulty ui board, electronic control. The boards are not making proper temperature. Ordering both parts to resolve the issue.

Last trip found that fan scroll was broken after replacing evaporator, so fan had loud vibrations. Replaced fan scroll to resolve the issue. Upon testing unit began cooling immediately. Advised customer of 48 hr cool down period. No further issues at this point. Didnt collect the part cost of the fan scroll as likely broke during diagnosis of unit, especially since fan was unplugged upon arrival last trip.

Found that the freezer door is not making a good seal as it is riding on the bottom of the cabinet of the freezer section. Ordering new top hinge and spacers to lift up door;

Issue was the unit was tripping breaker. Plugged unit in, tripped breaker immediately. Rolled unit to the living room to try a completely different circuit, unit did not trip breaker. Maintenance is saying theyre having this issue with more than this unit. I think the issue has something to do with how the kitchen is wired. Left unit plugged in in living room, maintenance will check to see if it trips breaker over the next few days. Right now I think the issue is faulty wiring in kitchen.

Tested unit. Upper rack stopper popped off of rack. Reinstalled stopper. No further issues. Job complete.

Issue is that the unit isnt starting the cycle. Found a blown exhaust thermistor. All other fuses and thermostats checked good. Ordering new thermistor to resolve issue.

Issue corrected on previous visit. Issue resolved ved.

Ive verified a loud rattling coming from the compressor and according to customer it will get even louder. While I did notice any functional errors it doesnt seem like this will get any better. Scheduling a Sealed system visit. ;

Tub ring is cracked. Will need new tub ring. ;

Last tech found a faulty door that was warped. Unit was creating ice build up in the freezer. Upon arrival replaced the door to resolve the warped door. Customer stated noise issue went away and hasnt been present for a while. No further issues at this point.

I tried to call Tech Line as directed in front of the machine but I had two dropped calls. Bad signal. I replaced the gear case cam and belt. Ran load size calibration and checked the spin and agitate in manual test mode. The noise is gone. Unit is now fully functional.

Replaced noisy motor put a new split assembly and belt on unit calibrated unit and tested good to go

It wont fill with water per customer. F8E1 long fill/no fill, F5E3 lid lock will not unlock, cleared error codes and tested the lid lock, working normal, tested the inlet valve, cold side is not opening up. Installed new inlet valve from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal.

Installed new circulating pump, turned the appliance on and allowed it to go through its cycle, the water is no longer spilling over and the appliance is working normal.

Customer states that washer is making loud noises in all cycles. Put in troubleshooting mode to pull codes; F7E7 (motor unable to reach target RPM), F0E5 (off balance), F7E5 (shifter fault) were faults showing. Tip over and check splutch for proper operation. Transmission gear is not fully engaging, which caused splutch not to properly run. Teeth on transmission worn. Recommend replacing transmission , splutch , and hub.Belt has cut groove into pulley, so replace belt also. Please reschedule when parts arrive

Customer states unit will not power on no tumbling no heat nothing. Inspection of unit shows terminal and power cord have both burnt out completely will need to replace Terminal to resolve issue.; ordrng 1 279318 (terminal) and 1 279393 (screw)

Inspection of unit shows multiple error codes motor fault actuator fault off-balance overload. Further inspection of unit shows what looks like a large amount of water damage both capacitor and actuator show heavy corrosion marks as well as run motor with heavy streaking of rust Suspension is extremely bouncy as well cam assembly also has some kind of grime stuck to it. Will need to replace actuator capacitor cam belt agitator possibly gear case as well as suspension to resolve this issue. Unit looks like it may have spent time submerged at some point; rqstng P&A on 1 W10821951 (suspension) and 1 3348117 (sub 285565) and 1 W10866238 (capacitor), ordrng 1 W10623547 (motor-drve), rqstng P&A on 1 W10808317 (belt)

Harness and fan motor power unit issue seems to be resolved. I did advise customer to keep her eye on the Appliance for a few days to make sure no ice was growing but definitely wait a full 24 hours before putting groceries in refrigerator.Issue resolved

Call customer before arrival and customer states retailer has come and picked up the unit. Retailer is a Rent-A-Center so more than likely will be getting a call from them in the near future

Installed actuator calibrated unit ran verification cycle issue Resolved

RAC wasnt sure what was wrong with the appliances. Installed a power cord and plugged the appliance in, the control doesnt power on, the harness is in good condition and the top elements are working normal. Ordered the control and rescheduled the customer

Customer complaint of unit leaving clothes wet at end of cycle. Diagnostic shows stuck button. We ran unit through calibration and verification cycle with no issues. Customer does stay clothes no longer smell clean and stains are staying on clothes. Customer is on well water. It is my belief that even though we are not getting Error code for long Fill I believe water volume entering tub for Rinse cycle is not enough And unit is shutting off and draining water. Replace valve and harness to resolve issue

I was able to verify that the machine was not agitating properly after conferring with techline Steve SR# 7731761662 advised me to replace the agitator cam assembly. I confirmed that was I fact at fault as well. ; schdld next appmnt for 10/5 TUE !

Customer stated the washer was not clean and close properly and leave and close down. Got motor fault error code, ordering motor capacitor shifter and control board.

Tested unit. Found ice maker not going into harvest. Need ice maker.

Explain unit is working perfectly fine after the last repair

Ice maker is working properly at this time. Job complete.

The microwave is sparking up at the wave guide cover unit appears to be heating. Ordering wave guide. Explain to customer that if unit is still sparking after the wave guide change that we may need to actually dismount the unit and replace the magnetron circuit to resolve the issue.

Customer already had repair done on the 9th of September. Call customer and they do not need service dryer still working after repair.

Issue is ice clumping in ice bin. Finding issue to be a weak fill on ice make causing some water to miss the ice maker. Ordering new control, valve and ice maker to resolve issue. Will call customer when parts come in.

Tested unit. Error does 81. 01. 05. Called tech line. Sr 7731761592. Will need to pull unit to verify drain hose installation. Will need second tech to help pull unit. ; schdld next appmnt for 10/1 FRI !

Tested unit. Found bad emitter and receiver boards. Found bad UI. Wiring to auger motor is damaged. Harness is built into door and cannot be replaced. Customer does not want to continue repairs. Collected service fee. Job complete.

Explained to customer that installing PCB would be next step to eliminate and then UI would follow if problem still persists. Really no guarantee that it will fix frosting issue on freezer evaporator. Refrigerator was still cooling fine but fan is loud. Customer opted for no additional service in the meantime. He will call if issue gets worse and cooling issues become prevalent before 90 service call warranty expires. Did not collect any additional money.

Issue is no ice production. Finding issue to be the water level sensor in recirculating pump is faulty. Have to order a new recirculating pump for unit. Part is out of stock, no return date set. Will call customer when part comes in.

Replaced icemaker. Issue resolved. Collected payment and service fee.

Issue is very little flow coming from water dispenser. When changing filter the filter head continuously squirted water. Ordering new filter head and reservoir to resolve issue. Will call customer when part comes in.

Issue is unit is still getting too hot. Finding heating element shorted to ground. Also getting an OL reading on height limit thermostat and thermal cutoff.

No activity from dishwasher, at first thought it was UI control because power was coming from control board when testing. Found proper voltage going to main control. Installed new UI control with no change. Confirming main control is needed to resolve issue and test further. Rescheduling sump & motor assembly just in case.; eml tckt failed

Customer stated the dishwasher would work sometimes and then not work and then work again. Found it should be faulty control and UI bored.

Found thermostat on outtake bad causing dryer not to heat. This is a specialty thermostat that was hardly used and not part of prescreened parts for standard dryer fix kits. Ordering and returning as follows.

I was able to verify that the machine was not agitating properly after conferring with techline Steve SR# 7731761662 advised me to replace the agitator cam assembly. I confirmed that was I fact at fault as well. ; schdld next appmnt for 10/5 TUE !

Unit was in warranty according to entitlements. Checked dryer, issue is taking multiple cycles to dry. Checked and had proper voltage going to dryer. Went to start testing sensors and thermostats. Took vent hose off and it had about a gallon of water in hose causing an air restriction. Cleared water and tested dryer and all sensors. It is now working as designed. Customer is going to contact builder to replace vent on roof. Rain water has been running down vertical vent to cause issue.

Replaced control board, UI board, start device, and power cord harness. Tested unit everything working properly.

Went to replace microcomputer to resolve light issue. Found input at P4 not on new board. Called Marcone and did parts research. Turns out this is new design on board through service pointer if you back out the engineering codes on service matters. It eliminates a thermistor that is no longer necessary. Tested OTR MW and it is now working as designed.

Checked refrigerator, issues is ice maker not making ice. Opened up and found ice maker stuck with ice clumps surrounding it preventing it from doing its job. Found issue to be from warm air in gap on side of auger cover. Siliconed gap and replaced ice maker. Refrigerator is now working as designed.