We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Alice, TX 78332
Adam
Job Details: 09/20/2021
Customer complaint of unit no longer cooling. Also loud humming or vibration noise. Inspection of unit shows back of freezer wall has large layer of ice will need to replace harness and evaporator fan to resolve that issue. As far as the humming or vibration goes it is coming from the cover of the compressor compartment being pressed into far. Reposition cover humming noise resolved.; ordrng 1 W11342162 (Harness)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Corpus Christi, TX 78410
Adam
Job Details: 09/20/2021
Customer complaint of the fan running for no reason will turn on by itself also bottom oven light will stay illuminated. After cycling power at breaker fan does turn off but light will stay lit which leads me to believe the door latch assembly switch needs to be replaced. As far as oven turning on by itself there is a service pointer in regards to this issue suggesting to replace the HMI. Job will require two technicians.; ordrng 1 W11105007 (console) and 1 W10618131 (latch-door)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Corpus Christi, TX 78412
John L.
Job Details: 09/20/2021
Inspected unit, ran automatic test mode on unit. Unit came back with two errors after test was complete. F1E1 internal board error, and F2 E1 stuck button error. We will need to replace control, switch membrane, and oven sensor to resolve these issues.; ordrng 1 W10643264 (cntrl-elec) and 1 W10692150 (swtch-memb) and 1 W10586204 (sensor)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF606ESS01
Near Corpus Christi, TX 78412
Adam
Job Details: 09/20/2021
Customer states after compressor was replaced unit was working great for a few days and then noticed that ice was melting and dripping out the front of the dispenser which led them to find out that unit is no longer keeping temperatures as it should. Job will require a sealed system technician. Schedule for as soon as possible; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Rockport, TX 78382
John L.
Job Details: 09/20/2021
Installed all components, minus control. Ran test after installation, unit went through test cycle without issue. Issue has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Corpus Christi, TX 78412
Adam
Job Details: 09/20/2021
After installing all components aside from lid latch trying to test unit results in HMI not responding. Replaced new HMI with previous existing one and was able to run DLMS calibration as well as verification cycle issue resolved.
We serviced a
KITCHEN AID COOKTOP
Model KCED600GBL01
Near Corpus Christi, TX 78413
Adam
Job Details: 09/20/2021
Customer states were going to turn on right rear burner she saw a spark and That particular burner never came back on. Replace burner and switch to resolve issue.; ordrng 1 W10437092 (switch-inf) and 1 W10275048 (elmnt-surf) and 5 W10593536 (bezel-knob)s and 2 8286642 (tape)s, states that autho needed
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Port Lavaca, TX 77979
Michael
Job Details: 09/20/2021
The washer stopped working and left water in the tub. The tub was full of water, unplugged the appliance, leaned it back, looked underneath and found the blue wire had broken off the connector to the drain pump, made the repair and plugged it back into the drain pump. Set the appliance down and plugged it in, the water drained out of the tub, F9E1 long drain error code, cleared error code, calibrated and performed a quick wash diagnostics, completed with no issues or error codes, the appliance is draining and working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Refugio, TX 78377
Jim
Job Details: 09/20/2021
Call TechLine,speak to TJ. Compressor is not starting. After checking start relay, determined customer has bad compressor (SR 7731787974).
We serviced a
KITCHENAID ICEMAKER
Model KUIC18PNZS0
Near Corpus Christi, TX 78410
John L.
Job Details: 09/20/2021
Installed components, ran unit after installation. Unit is working, issue resolved.
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Victoria, TX 77905
Jim
Job Details: 09/20/2021
Install lid lock and test. Working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Victoria, TX 77905
Jim
Job Details: 09/20/2021
Called TechLine, spoke to Rich(SR7731781394). Follow service pointer W11092686, rev. G closely for best results. Replace fan and wiring harness, including two thermistors. Once reinstalled, change defrost level from automatic to 8hr interval. Working when tech left, temperature was going down.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near San Antonio, TX 78255
Colton B.
Job Details: 09/20/2021
Replaced valve, still no water making it to the dispenser. Believe issue to be a faulty filter housing and reservoir. Also ordering a new dual valve just in case. Will call customer when parts come in for scheduling.
We serviced a
KITCHEN AID DISHWASHER
Model n/a
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/20/2021
Model Number: KUDP01FLSS0. Serial Number: I found that our customers had a family member conduct self repair. I was able to figure out how to put it back together. When testing the unit, it would fill and wash but the sump and motor was not pushing enough to move the spray area. As well the drain pump is indeed not working. This unit will need a new sump and motor as well as a drain pump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Boerne, TX 78006
Douglas H.
Job Details: 09/20/2021
Last tech found faulty compressor not allowing unit to cool properly. Installed the new compressor, unit tested properly and began cooling immediately upon completion. Advised customer of 48hr cool down period. No further issues at this point ; used 3 W10891719 (Lock ring), 2 W10891719 (Lock ring), and 1 WPW10143759 (DRIER-HV) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/20/2021
Upon last trip found leak in evaporator coils. Replaced both evaporators to resolve issues. Unit tested as it should. Advised customer of 48hr cool down period. No further issues at this point
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near Boerne, TX 78006
Douglas H.
Job Details: 09/20/2021
Upon last visit found a faulty orifice holder and burner head. After installation of the new parts the unit was functioning as designed. No further issues at this point
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78227
Jesus C.
Job Details: 09/20/2021
Tested unit. Found bad thermal fuse. Replaced fuse. No further issues. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDW03
Near San Antonio, TX 78266
Shawn W.
Job Details: 09/20/2021
Our customers refrigerator was warm in both sections. I pulled off the cabinet panels and rebooted the unit to listen to the compressor start Invertor. The compressor kicked on and felt cold while running. It seems like this unit just needed to be rebooted. I counseled with DH. It either just needed to be rebooted or the control is failing. I asked our customer to monitor for the next 24 hours and explained that if it shuts down again we will have to change out the main control.
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5236BDS1
Near Cibolo, TX 78108
Zachary
Job Details: 09/20/2021
Called customer in advance. Apparently vent hood was replaced in its entirety. Not sure by who but ticket can be closed out per customer.
We serviced a
KITCHEN AID RANGE
Model KDRP487MSS03
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/20/2021
The right bake and broil were both not heating. I removed the unit and disassembled the braces and panels. I checked the resistance on the TOD. It is open and will need to be replaced. Part ordered.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78232
Shawn W.
Job Details: 09/20/2021
Our customer is having a problem with the unit not washing. It takes a really long time to get hot water. I ran the unit and it filled and drained but would not wash. Our his unit needs a new sump and motor. The drain hose is not looped up this will need to be corrected when we put in the new sump and motor. Part ordered
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near San Antonio, TX 78239
Zachary
Job Details: 09/20/2021
Replaced left rear element and it is now working properly. Range is now working as designed.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48FMS01
Near Pipe Creek, TX 78063
Colton B.
Job Details: 09/20/2021
Issue is a no cool refrigerator. Unit keeps turning itself off and on. Ordering a new control box. Part is out of stock, will call customer when parts come in.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Schertz, TX 78154
Chris S.
Job Details: 09/20/2021
Customer stated that freezer is cooling in different temperatures. Then it should be control board ordering thermistor evaporator just in case.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2021
I replaced the needed parts to close the heating circuit. It is now working as designed. Originally the installers had flipped the ground and neutral but I corrected this. More importantly, since they have had long dry times before the heating element went out and their high limit thermostat needed to be change I recommended they have their homes dryer venting system professionally cleaned.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/17/2021
Upon last visit found issue to be a faulty inverter box causing the non cooling issue. Installed the new inverter box and advised of 48hr cool down period. Unit tested good, began cooling immediately upon testing
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHS120ESS10
Near San Antonio, TX 78212
Shawn W.
Job Details: 09/17/2021
Replaced the needed parts and the light bulb 8206232A from truck stock. The previous technician did not take out the light bulb with a unit that was staying on all the time. This burned out the light bulb. Unit lighting is now working as designed.; used 1 8206232A (Light bulb) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 09/17/2021
Our customers right door is not properly attached to the upper right hinge. Our previous technician ordered screws but they are the wrong screws. I could first tell that the head is a different diameter. I could see why he thought these would be the screws needed because it is a poor parts diagram. Upon conducting parts research on this model I have found that there is no service manual and really all the information we can go on is the parts list diagram and the installation manual. It appears to me that the screws ordered are actually the correct screws but the screws put in during manufacturing are the wrong screws. This is likely why they broke off. This is why I could not screw them in when I attempted anyway. However, it looks like they were broke off. This will indeed need a new door and I am ordering more screws for the other door to ensure that the correct screws were put in during the manufacturing process, it does not look to me from the installation instructions from backed off engineering codes that this is on the installation. The doors should have come attached. However, if incorrect adjustment were made during trim installation, that is possible. Im ordering the hardware kit as a contingency. This door is extremely heavy and this repair will require a helper for safety reasons and to prevent damage to the customers home. More screws ordered so we can determine that both hinges have the correct screws.
We serviced a
JENNAIR RANGE
Model JGD3536GB00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 09/17/2021
I uninstalled the downdraft cook top from the cabinet and replaced the spark module, ignitor, wiring harness and burner. Reinstalled and tested. Unit is fully functional now.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78240
Colton B.
Job Details: 09/17/2021
Issue was new unit not completing cycle. Finding issue to be the connector on drain pump knocked out. Plugged back in, unit now runs entire cycle. Collected PSC. No further error codes.
We serviced a
KENMORE MICROWAVE OVEN
Model n/a
Near San Antonio, TX 78250
Colton B.
Job Details: 09/17/2021
Issue is a buzzing noise. Every time the door is closed the transformer turns on. Finding issue to be a faulty control board.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH78019HZ0
Near San Antonio, TX 78245
Colton B.
Job Details: 09/17/2021
Issue was a no heat microwave. Replaced all HV parts, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/17/2021
Last visit found issue to be a faulty led driver board. Replaced the led driver board to resolve the issue. Unit is functioning as designed. If issue arises please order module W11462342
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near San Antonio, TX 78248
Shawn W.
Job Details: 09/17/2021
I found that the freezer evaporator is frozen up and on test 16 and 17, although the door light switches are working it still shows 92 for door closed when they are open. I replaced the main control. Unit is now functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Antonio, TX 78232
Jim G.
Job Details: 09/17/2021
It appears the freezer light bulb may have simply been loose. I secured and tested switches as well. No further issues at this time. Used wire tie to secure wiring harness.
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/17/2021
I followed Sterlings technique from Whirlpool Tech Line. I was able to replicate a few times and used an insulated screw driver to touch the electrode and the electrode turned off. This required filing down the burner at 45 degrees 1/16 of an inch. I did this and retested multiple times until we could not replicate it. I could not replicate it on about 20 attempts. This unit is currently functioning as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near San Antonio, TX 78259
Jim G.
Job Details: 09/17/2021
Replaced inverter control. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Schertz, TX 78154
Chris S.
Job Details: 09/17/2021
Customer stated the icemaker was not working. Got E2 error code. Was going to replace icemaker but new icemaker was defective. Reordering icemaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Cibolo, TX 78108
Chris S.
Job Details: 09/17/2021
Customer stated the icemaker was not working. Got E2 error code. Was going to replace icemaker but new icemaker was defective. Reordering icemaker.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 09/17/2021
Sensor arrive damaged. Also the unit is not in the appropriate department number they must locate where the unit is he ordering sensor
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Sebastian
Job Details: 09/17/2021
Replaced a pressure sensor and control on the front and the control under the unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Natalia, TX 78059
Jesus C.
Job Details: 09/17/2021
Installed new control and thermistor. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near La Vernia, TX 78121
Chris S.
Job Details: 09/17/2021
Customer stated that gasket was bad and let it warm air in and condensation. Ordering door gasket.
We serviced a
JENN-AIR WALLOVEN
Model JJW3830IL01
Near San Antonio, TX 78261
Jim G.
Job Details: 09/17/2021
Replaced TOD. Issue reolved.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near San Antonio, TX 78238
Sebastian
Job Details: 09/17/2021
F11 , f24 Unit stuck in a constant drain do not have pressure sensor to try to fix it with just that part as a contingency and as per last visit on similar units ordering control and user interface especially since the same error codes are listed with the same exact issues.. Go forward with pressure sensor order.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/17/2021
I removed the damaged cook top and installed the new cook top. Unit is fully functional now.
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/17/2021
I removed the top and front panel and drum. I replaced the rollers, belt and pulley. I vacuumed out the unit and reassembled. Tested unit and sound is gone.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PHZS0
Near San Antonio, TX 78260
Jim G.
Job Details: 09/17/2021
Verified faulty recirculation pump. And harness assembly.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC18PNZS0
Near San Antonio, TX 78209
Chris S.
Job Details: 09/17/2021
Customer stated the icemaker wasnt working and sometimes even have thin ice cubes. Found issue to be that customer needs to change out water filter tested unit without water filter everything running good did diagnostic test everything past as well collected service call.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Universal City, TX 78148
Chris S.
Job Details: 09/17/2021
Customer stated that washer squeaks at the beginning of cycle but not during spin. Found issue to be too much voltage to the motor. Motor and motor capacitor and belt to fix issue;
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW
Near Universal City, TX 78148
Chris S.
Job Details: 09/17/2021
Customer stated the washer was making grinding noise found it should be gear case also springs on your case were worn out rusted ordering springs for gear case.;
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB06
Near Helotes, TX 78023
Colton B.
Job Details: 09/17/2021
Wrapper cab is bent again. Reordering. ;
We serviced a
WHIRLPOOL WALLOVEN
Model W0S51EC0AB02
Near San Antonio, TX 78255
Colton B.
Job Details: 09/17/2021
Issue was a blown thermal fuse. Replaced fuse, unit tested good. No error codes found and unit heats. Collected for P&L.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/17/2021
Upon arrival customer stated unit was not drying properly. After inspection found the unit to be functioning as designed. Educated customer on importance of rinse aid and proper soap usage. No further issues at this point
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78258
Douglas H.
Job Details: 09/17/2021
Upon arrival customer stated the unit was over temp. After inspection found the issue to be a faulty ui board, electronic control. The boards are not making proper temperature. Ordering both parts to resolve the issue.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QVS02
Near San Antonio, TX 78259
Douglas H.
Job Details: 09/17/2021
Last trip found that fan scroll was broken after replacing evaporator, so fan had loud vibrations. Replaced fan scroll to resolve the issue. Upon testing unit began cooling immediately. Advised customer of 48 hr cool down period. No further issues at this point. Didnt collect the part cost of the fan scroll as likely broke during diagnosis of unit, especially since fan was unplugged upon arrival last trip.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78201
Sebastian
Job Details: 09/17/2021
Found that the freezer door is not making a good seal as it is riding on the bottom of the cabinet of the freezer section. Ordering new top hinge and spacers to lift up door;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Colton B.
Job Details: 09/17/2021
Issue was the unit was tripping breaker. Plugged unit in, tripped breaker immediately. Rolled unit to the living room to try a completely different circuit, unit did not trip breaker. Maintenance is saying theyre having this issue with more than this unit. I think the issue has something to do with how the kitchen is wired. Left unit plugged in in living room, maintenance will check to see if it trips breaker over the next few days. Right now I think the issue is faulty wiring in kitchen.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/17/2021
Tested unit. Upper rack stopper popped off of rack. Reinstalled stopper. No further issues. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near San Antonio, TX 78230
Colton B.
Job Details: 09/17/2021
Issue is that the unit isnt starting the cycle. Found a blown exhaust thermistor. All other fuses and thermostats checked good. Ordering new thermistor to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near San Antonio, TX 78249
Jim G.
Job Details: 09/17/2021
Issue corrected on previous visit. Issue resolved ved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78257
Jim G.
Job Details: 09/17/2021
Ive verified a loud rattling coming from the compressor and according to customer it will get even louder. While I did notice any functional errors it doesnt seem like this will get any better. Scheduling a Sealed system visit. ;
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/17/2021
Tub ring is cracked. Will need new tub ring. ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Douglas H.
Job Details: 09/17/2021
Last tech found a faulty door that was warped. Unit was creating ice build up in the freezer. Upon arrival replaced the door to resolve the warped door. Customer stated noise issue went away and hasnt been present for a while. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78261
Shawn W.
Job Details: 09/17/2021
I tried to call Tech Line as directed in front of the machine but I had two dropped calls. Bad signal. I replaced the gear case cam and belt. Ran load size calibration and checked the spin and agitate in manual test mode. The noise is gone. Unit is now fully functional.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Sebastian
Job Details: 09/17/2021
Replaced noisy motor put a new split assembly and belt on unit calibrated unit and tested good to go
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Victoria, TX 77901
Michael
Job Details: 09/17/2021
It wont fill with water per customer. F8E1 long fill/no fill, F5E3 lid lock will not unlock, cleared error codes and tested the lid lock, working normal, tested the inlet valve, cold side is not opening up. Installed new inlet valve from TS, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal.
We serviced a
WHIRLPOOL ICEMAKER
Model WUI95X15HZ00
Near Victoria, TX 77901
Michael
Job Details: 09/17/2021
Installed new circulating pump, turned the appliance on and allowed it to go through its cycle, the water is no longer spilling over and the appliance is working normal.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Runge, TX 78151
Jim
Job Details: 09/17/2021
Customer states that washer is making loud noises in all cycles. Put in troubleshooting mode to pull codes; F7E7 (motor unable to reach target RPM), F0E5 (off balance), F7E5 (shifter fault) were faults showing. Tip over and check splutch for proper operation. Transmission gear is not fully engaging, which caused splutch not to properly run. Teeth on transmission worn. Recommend replacing transmission , splutch , and hub.Belt has cut groove into pulley, so replace belt also. Please reschedule when parts arrive
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Taft, TX 78390
Adam
Job Details: 09/17/2021
Customer states unit will not power on no tumbling no heat nothing. Inspection of unit shows terminal and power cord have both burnt out completely will need to replace Terminal to resolve issue.; ordrng 1 279318 (terminal) and 1 279393 (screw)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Corpus Christi, TX 78404
Adam
Job Details: 09/17/2021
Inspection of unit shows multiple error codes motor fault actuator fault off-balance overload. Further inspection of unit shows what looks like a large amount of water damage both capacitor and actuator show heavy corrosion marks as well as run motor with heavy streaking of rust Suspension is extremely bouncy as well cam assembly also has some kind of grime stuck to it. Will need to replace actuator capacitor cam belt agitator possibly gear case as well as suspension to resolve this issue. Unit looks like it may have spent time submerged at some point; rqstng P&A on 1 W10821951 (suspension) and 1 3348117 (sub 285565) and 1 W10866238 (capacitor), ordrng 1 W10623547 (motor-drve), rqstng P&A on 1 W10808317 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Corpus Christi, TX 78415
Adam
Job Details: 09/17/2021
Harness and fan motor power unit issue seems to be resolved. I did advise customer to keep her eye on the Appliance for a few days to make sure no ice was growing but definitely wait a full 24 hours before putting groceries in refrigerator.Issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Corpus Christi, TX 78411
Adam
Job Details: 09/17/2021
Call customer before arrival and customer states retailer has come and picked up the unit. Retailer is a Rent-A-Center so more than likely will be getting a call from them in the near future
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Corpus Christi, TX 78414
Adam
Job Details: 09/17/2021
Installed actuator calibrated unit ran verification cycle issue Resolved
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Corpus Christi, TX 78415
Michael
Job Details: 09/16/2021
RAC wasnt sure what was wrong with the appliances. Installed a power cord and plugged the appliance in, the control doesnt power on, the harness is in good condition and the top elements are working normal. Ordered the control and rescheduled the customer
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Alice, TX 78332
Adam
Job Details: 09/16/2021
Customer complaint of unit leaving clothes wet at end of cycle. Diagnostic shows stuck button. We ran unit through calibration and verification cycle with no issues. Customer does stay clothes no longer smell clean and stains are staying on clothes. Customer is on well water. It is my belief that even though we are not getting Error code for long Fill I believe water volume entering tub for Rinse cycle is not enough And unit is shutting off and draining water. Replace valve and harness to resolve issue
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bulverde, TX 78163
Jim G.
Job Details: 09/16/2021
I was able to verify that the machine was not agitating properly after conferring with techline Steve SR# 7731761662 advised me to replace the agitator cam assembly. I confirmed that was I fact at fault as well. ; schdld next appmnt for 10/5 TUE !
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Elmendorf, TX 78112
Chris S.
Job Details: 09/16/2021
Customer stated the washer was not clean and close properly and leave and close down. Got motor fault error code, ordering motor capacitor shifter and control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/16/2021
Tested unit. Found ice maker not going into harvest. Need ice maker.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 09/16/2021
Explain unit is working perfectly fine after the last repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78228
Jesus C.
Job Details: 09/16/2021
Ice maker is working properly at this time. Job complete.
We serviced a
KITCHENAID MW-HOOD COMBO
Model KMHC319ESS2
Near San Antonio, TX 78253
Sebastian
Job Details: 09/16/2021
The microwave is sparking up at the wave guide cover unit appears to be heating. Ordering wave guide. Explain to customer that if unit is still sparking after the wave guide change that we may need to actually dismount the unit and replace the magnetron circuit to resolve the issue.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Customer already had repair done on the 9th of September. Call customer and they do not need service dryer still working after repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is ice clumping in ice bin. Finding issue to be a weak fill on ice make causing some water to miss the ice maker. Ordering new control, valve and ice maker to resolve issue. Will call customer when parts come in.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near San Antonio, TX 78212
Jesus C.
Job Details: 09/16/2021
Tested unit. Error does 81. 01. 05. Called tech line. Sr 7731761592. Will need to pull unit to verify drain hose installation. Will need second tech to help pull unit. ; schdld next appmnt for 10/1 FRI !
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDB00
Near San Antonio, TX 78209
Jesus C.
Job Details: 09/16/2021
Tested unit. Found bad emitter and receiver boards. Found bad UI. Wiring to auger motor is damaged. Harness is built into door and cannot be replaced. Customer does not want to continue repairs. Collected service fee. Job complete.
We serviced a
LG REFRIGERATOR
Model LFX31925ST.ASTCNA0
Near Schertz, TX 78154
Zachary
Job Details: 09/16/2021
Explained to customer that installing PCB would be next step to eliminate and then UI would follow if problem still persists. Really no guarantee that it will fix frosting issue on freezer evaporator. Refrigerator was still cooling fine but fan is loud. Customer opted for no additional service in the meantime. He will call if issue gets worse and cooling issues become prevalent before 90 service call warranty expires. Did not collect any additional money.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS00
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is no ice production. Finding issue to be the water level sensor in recirculating pump is faulty. Have to order a new recirculating pump for unit. Part is out of stock, no return date set. Will call customer when part comes in.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Spring Branch, TX 78070
Jim G.
Job Details: 09/16/2021
Replaced icemaker. Issue resolved. Collected payment and service fee.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is very little flow coming from water dispenser. When changing filter the filter head continuously squirted water. Ordering new filter head and reservoir to resolve issue. Will call customer when part comes in.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Kerrville, TX 78028
Colton B.
Job Details: 09/16/2021
Issue is unit is still getting too hot. Finding heating element shorted to ground. Also getting an OL reading on height limit thermostat and thermal cutoff.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78261
Zachary
Job Details: 09/16/2021
No activity from dishwasher, at first thought it was UI control because power was coming from control board when testing. Found proper voltage going to main control. Installed new UI control with no change. Confirming main control is needed to resolve issue and test further. Rescheduling sump & motor assembly just in case.; eml tckt failed
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7959SHZ1
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Customer stated the dishwasher would work sometimes and then not work and then work again. Found it should be faulty control and UI bored.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78218
Zachary
Job Details: 09/16/2021
Found thermostat on outtake bad causing dryer not to heat. This is a specialty thermostat that was hardly used and not part of prescreened parts for standard dryer fix kits. Ordering and returning as follows.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Bulverde, TX 78163
Jim G.
Job Details: 09/16/2021
I was able to verify that the machine was not agitating properly after conferring with techline Steve SR# 7731761662 advised me to replace the agitator cam assembly. I confirmed that was I fact at fault as well. ; schdld next appmnt for 10/5 TUE !
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78218
Zachary
Job Details: 09/16/2021
Unit was in warranty according to entitlements. Checked dryer, issue is taking multiple cycles to dry. Checked and had proper voltage going to dryer. Went to start testing sensors and thermostats. Took vent hose off and it had about a gallon of water in hose causing an air restriction. Cleared water and tested dryer and all sensors. It is now working as designed. Customer is going to contact builder to replace vent on roof. Rain water has been running down vertical vent to cause issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Floresville, TX 78114
Chris S.
Job Details: 09/16/2021
Replaced control board, UI board, start device, and power cord harness. Tested unit everything working properly.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS6
Near Converse, TX 78109
Zachary
Job Details: 09/16/2021
Went to replace microcomputer to resolve light issue. Found input at P4 not on new board. Called Marcone and did parts research. Turns out this is new design on board through service pointer if you back out the engineering codes on service matters. It eliminates a thermistor that is no longer necessary. Tested OTR MW and it is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Converse, TX 78109
Zachary
Job Details: 09/16/2021
Checked refrigerator, issues is ice maker not making ice. Opened up and found ice maker stuck with ice clumps surrounding it preventing it from doing its job. Found issue to be from warm air in gap on side of auger cover. Siliconed gap and replaced ice maker. Refrigerator is now working as designed.