We serviced a
MAYTAG MW-HOOD COMBO
Model MH1170XSS0
Near San Antonio, TX 78249
Jim G.
Job Details: 07/09/2021
Determined a faulty magnetron. Customer did not want to repair given the cost. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS
Near San Antonio, TX 78240
Sebastian
Job Details: 07/09/2021
1959 gate 606 306 3746 phone number. Scheduling for the 20th found that element has 240 V After changing switch still not turning on ordering element; ordrng 1 W11047722 (Element fr)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78212
Jim G.
Job Details: 07/09/2021
Upon arrival found the unit unplugged. I removed the pressure line and verified no obstructions. After allow the unit to run the drain pump for approximately 5 minutes the machine completed the drain cycle. I found no error codes stored. The unit ran properly thereafter. Educated customer on how oversuds condition can be avoided and also installed drain properly as a courtesy.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near San Antonio, TX 78222
Chris S.
Job Details: 07/09/2021
Customer stated that dryer making weird noise. Found issue to be something stuck in drum. Tested unit everything working properly. Yes to survey.
We serviced a
WHIRLPOOL DRYER
Model WHD3090GW0
Near San Antonio, TX 78238
Sebastian
Job Details: 07/09/2021
Customer was not home knocked on door with maintenance they have a dog behind the door customer communicated with us through their doorbell that they would like to reschedule; schdld next appmnt for 7/16 FRI AM
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near San Antonio, TX 78254
Richard G.
Job Details: 07/09/2021
Customer complaint is that the basket is rubbing against the cabinet and causing damage to the cabinet. Verified issue. Cabinet will need to be replaced.; ordrng 1 W10677265 (Cabinet)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/09/2021
Our customer was having problems with a small leak. It would come out the right side and appear in the front of machine. There are no errors in diagnostics test mode. I ran service test cycle and all loads functioned as designed with no evidence of leaking. I looked under the unit fir evidence before and after the test. I could not see any definitive evidence.. I ran component activation on the valve and the valve was not leaking. I ran a regular deep water wash cycle to fill the tub up more. I drained the unit and. He led underneath and showed our customer. I opened up the top to show that there is no evidence of leaking. Our customer was receptive to the idea that there might be an alternate environmental source but they are pretty sure it is coming from the washer. There is evidence of a rust coloring on the front right foot and about a half inch in the seem between the front panel and bottom trim. Our customer has a test kit that he will use to determine if it is rust. We both saw no evidence of rust on the inside when I lifted the top. The installers did not level the unit correctly so I did this for our customer. I put down leak detector paper and we agreed to monitor. He explained that he will take a video of the leaking the next time it happens. Our customer said it only happens on big loads. Unfortunately Whirlpool Tech Line was closed by this time. Customer install and instruct.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS00
Near San Antonio, TX 78210
Jim G.
Job Details: 07/09/2021
Replaced diverter pump. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTSS2
Near San Antonio, TX 78232
Shawn W.
Job Details: 07/09/2021
"Our customers unit has no light or function at the display. I. Heckled the circuit breaker, then checked for incoming voltage at the terminal box. 120 VAC is coming into the unit. Called Andy Whirlpool Tech Line. P6 Black with white tracer wrt P2 White 120 VAC. If 0 VAC check fuse. If 120 VAC probably a user inter face. Fuse P6 wrt to each terminal 120 VAC. If no voltage order fuse kit.. I checked the VAC AT P6 wrt P2 and got .492 VAC. I checked the VAC from P2 wrt fuse black wire 120VAC. I checked VAC from P6 wrt fuse black wire 120 VAC. Conferenced with Andrew, Senior Tech at Whirlpool. These readings confirm an open fuse (bi-metal.). The replacement kit needs to be installed, then run service cycle to see if any loads fail causing the fuse to pop. There are many reasons why the fuse can go bad. I explained that if we find a load that pops the fuse we will have to eventually correct that as well which would entail ordering that part as well. Our customer understands and wants to move forward with the repair.part ordered. ; ordrng 1 W10258275 (Bi Metal Kit)"
We serviced a
LG WASHER
Model WT7600HKA
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/09/2021
"Our customer has been having brown stuff in the washer. #2601. Model Number: WT7600HKA serial Number: 710KWHX4H009. I found that the drain hose was pushed all the way back into the stand pipe. I corrected this and put a new zip tie on it. Our customers drain has been creating a siphoning affect causing water and sewage to backup into the washer through the drain system. They have been using Affresh regularly thankfully. I filled the unit with water, wiped and drained a few times. Then we put under boiled water to loosen up some of the sediment and drained. Our customer is running a affresh cycle and I explained that we are going to need to do this a few times to work out the sediment build up. The drain hose is working fine. Im returning it to the vendor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78220
Chris S.
Job Details: 07/09/2021
Replaced evap harness and icemaker. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near San Antonio, TX 78228
Zachary
Job Details: 07/09/2021
"Replaced tub and drive shaft assembly. Tested washer, found no issues or error codes. Washer is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near San Antonio, TX 78218
Zachary
Job Details: 07/09/2021
"Checked refrigerator, customer complaint originally was that ice maker was not working. After 36 hours ice maker started dumping ice. Explained that this style of ice maker has a thermistor on bottom of tray that has to reach a certain threshold of temperature before ice maker knows water is frozen to dump. Other question was about automatic shut off arm. With it being so much different from metal bar style ice maker. Thought potentially you need to pull arm down to initiate ice maker. Unlike old style these have a switch to turn on or off. Helped customer understand new design more. No other issues with refrigerator were found. Refrigerator and ice maker are working as designed."
We serviced a
DRYER WASHER
Model n/a
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/08/2021
Model Number: MED6230HW1. Serial Number: MA1740293. Our customer was having a problem with the unit drum collecting standing water at about two tablespoons at bottom of drum as well as condensation on the walls of the drum and the front of the glass door. They would have this happen a few days after they used the dryer. They were also having an occasional hot damp clothes that had to be dried again. This home is only a few months old and they had a professional dryer vent cleaning service done to eliminate that possibility. I called Rich at Whirlpool Tech Line and he asked me if there was a air conditioning vent directly above the dryer. There was. He asked me if there is anyway the air conditioner vents could be diverted in a way that would not blow directly onto the dryer. There is. I advised our customer and they will be trying this. I did conduct a manual dryer vent test but this unit does not have air dry. The card stayed on but could see it about to pop off. Likely we do not have a dryer venting problem in the home even though it failed this test. Our customer will let Whirlpool know if diverting the air conditioning vent does not resolve the problem. I found a screw W10850756 missing the back panel. I replaced it with a screw from my truck stock.; used 1 W10850756 (Screw) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/08/2021
"Model Number: WDF520PADM9. Serial Number: FA0597027. Our customer is having a leaking problem. They informed me that 2 men came out to look at it and had supposedly ordered a part to fix the leak. We have no record that any technicians from ACT came out. Perhaps it was another company, the builder or the installers. There is a puncture in the tub. I removed the unit from the cabinetry. When running the unit I found that it was leaking on the back right side of the cabinet. Picture included. This unit will need a new tub. Part ordered.; ordrng 1 W11513977 (Tub)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78245
Richard G.
Job Details: 07/08/2021
Outer tub also needed for repair. Ordering tub.; ordrng 1 W11219115 (Outer tub)
We serviced a
MAYTAG DISHWASHER
Model MDBH979SAM0
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/08/2021
"The user interface console assembly is cracked at multiple spots. And the control board is showed signs of burn damage to the casing and harness connections. The machine can be salvaged with a new harness, console and control. ; ordrng 1 W10811169 (UI Console Assembly) and 1 W10486463 (Control Board) and 1 W10871222 (UI Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78228
Sebastian
Job Details: 07/08/2021
Customer is having an issue spinning there is visible rust on the motor and when you turn the motor with no belt attached you can hear it grinding on its own must replace motor order and can assembly belt and shield as well. Parts so available at vendor parts team to reach out when available; ordrng 1 W10890624 (Motor) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Shield) and 1 W10721967 (Cam)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Boerne, TX 78006
Douglas H.
Job Details: 07/08/2021
Per techline last tech was requested to replace the fresh food Evap cover. Replaced Evap cover per techline. Unit testing good now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near San Antonio, TX 78247
Zachary
Job Details: 07/08/2021
"Replaced gear case, and all support parts. Calibrated and tested washer. Found no other issues or error codes. Washer is working as designed."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Boerne, TX 78006
Douglas H.
Job Details: 07/08/2021
Customer stated that burners not adjusting to low. Main one was front left burner. Found main cause was that the knob for front left burner was swapped with another knob. Put knobs back in proper locations. To resolve that issue. All burners turn down to low now. While testing front left burner noticed left front burner not allowing proper flame spreading during low simmer. Ordering burner head to resolve the issue. Part oos; ordrng 1 W11443594 (Burner head)
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model WETLV27HW0
Near San Antonio, TX 78254
Richard G.
Job Details: 07/08/2021
"Customer complaint is that the unit will not agitate. Entered diagnostics and found error code F7E1, basket speed fault. Tested out unit and recommend replacing motor, shifter, capacitor, and cam assembly. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Olmos Park, TX 78212
Jesus C.
Job Details: 07/08/2021
Tested unit. Found ice maker not producing full cubes. Need to replace ice maker. ; ordrng 1 W10300024 (Ice maker)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204ESS1
Near Boerne, TX 78006
Douglas H.
Job Details: 07/08/2021
"Unit not powering on. Verified proper voltage once unit was plugged back in. Verified proper voltage to control but not sending proper voltage out, main control shorted console. Both parts would be needed to resolve the issue. Customer requested to have estimate sent. Have to think about repair. ESTIMATE ONLY!; rqstng P&A on 1 W10901795 (panel-cntl) and 1 W10854225 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78251
Sebastian
Job Details: 07/08/2021
Found shoestring inside of unit causing the damage was able to remove shoestring unit sounded good after work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78247
Zachary
Job Details: 07/08/2021
Water is still dripping from separator/ice door area. It does not appear that water is dripping from ice bin from warm air going through. Customer states she has not used ice dispenser since I was last here. However it looks just like residual melted ice water from crushed ice that could be causing issue. Was unable to call tech line due to being such a late hour. Ordering another separator assembly and control panel to potentially resolve issue. Call tech line after parts install. Control panel is OOS and will need to be scheduled when available.; ordrng 1 W11423782 (Separator assembly) and 1 W11518204 (Control panel)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model GH6177XP
Near San Antonio, TX 78250
Sebastian
Job Details: 07/08/2021
Explain to customer before entering home that most of the parts on this unit or discontinued customer chose not to go through with repair phone number listed was incorrect
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508ESS1
Near San Antonio, TX 78201
Jesus C.
Job Details: 07/08/2021
Tested unit. Reservoir drain pump not running. Found hard water buildup blocking pump. Cleared buildup. Good drain. No further issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near San Antonio, TX 78254
Sebastian
Job Details: 07/08/2021
Took back off of dryer and inspected trying to hunt down noise found a loose screw in the back which seem to help but after putting unit back together it appears that there is still a noise ordering motor and returning with Drive assembly and seal Drive assembly does not appear to be damaged and not contributing to the issue will return with this part just in case; ordrng 1 279827 (Motor) and 1 W10730752 (Seal)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/08/2021
Tested unit. Front left burner not igniting. Found burner cap not searing properly on burner head. Fixed burner cap. All burners now working. No further issues. Tested to complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near San Antonio, TX 78254
Sebastian
Job Details: 07/08/2021
Gave customer instructions on how to load unit we put a test load in unit appears to be off-balance even when loading correctly ordering suspension system as the gear case appears to be in good condition no oil or damage; ordrng 1 W11130362 (Suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78232
Zachary
Job Details: 07/08/2021
Customer opted to reschedule since I ran so behind today. Going ahead and ordering vent assembly to potentially resolve issue. May be a weak fan motor.; ordrng 1 WPW10469574 (Vent assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Center Point, TX 78010
Colton B.
Job Details: 07/08/2021
"Issue was a leaking refrigerator and frozen pantry goods. Issue was frozen drain line causing defrost water to leak. Taped up half of pantry vent to help keep things from freezing. Unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near San Antonio, TX 78202
Jesus C.
Job Details: 07/08/2021
Tested unit. Igniter not heating. Jumped Igniter. Valve releasing gas. Bad igniter. Will order new igniter. Ordering extra igniter as precaution. ; ordrng 2 W11176454 (Igniter)s
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 07/08/2021
Had to use a thermal fuse to get unit back up and running unit appears to be putting out way too much heat must have thermostat to resolve issue maintenance says they have a new heater ordering both parts anyway putting in estimate for billing. ; ordrng 1 279838 (Elemen) and 1 W10900067 (Cut off thermal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near San Antonio, TX 78240
Sebastian
Job Details: 07/08/2021
Customers concern with the unit is that he has lost all his cooling on several occasions explains that all the ice in the bottom melts out making a puddle bowl sections get hot hes able to unplug the unit and it does cool at the moment compressor was on and unit was cooling freezer only making it down about 12 to 18? refrigerator showing about 35 cannot determine exactly what is wrong with the unit. It appears that the inverter box is failing intermittently ordering inverter harness assembly for the freezer for contingency and power supply just in case; ordrng 1 W10830278 (Power supply) and 1 W11032800 (Evap motor) and 1 W11087200 (Inverter box)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Spring Branch, TX 78070
Shawn W.
Job Details: 07/08/2021
"This unit will need a new ice chute, UI and fascia heater. The unit is building condensation on the fascia heater and the outside of the ice box door. This is causing ice build up underneath the ice bin and dripping through the chute. There is a gap as well between the chute and the frame causing better access for dripping into the dispenser tray. Parts ordered. Or customer had their neighbor let me in the home and I called the customer with the results.; ordrng 1 W11405309 (UI dispenser) and 1 W10347055 (Ice chute) and 1 WPW10553630 (Fascia heater)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78248
Zachary
Job Details: 07/08/2021
"Checked dryer, complaint is dryer is not drying when on sensor dry cycle. Checked for air restrictions, all good. Tested under timed dry and dryer is working as designed. Hi limit thermostat is already on order and is likely the fix to the sensor dry issue. Ordered other sensors for contingency. Customer wants to replace door seal, which is not functional and would not be covered under warranty. ordrng 1 W10906683 (Door seal) and 1 8318268 (Thermostat) and 1 WP3977767 (Thermostat 221)"
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050US
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/08/2021
Customer called and rescheduled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/08/2021
Replaced door seal and rails but also discovered a faulty rocker switch that was not failing previously. Will return to repair. ; ordrng 1 W11396033 (Switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near San Antonio, TX 78245
Richard G.
Job Details: 07/08/2021
Customer complaint is that the unit is no longer draining. Verified issue. Replaced drain pump. Ran diagnostics cycle. Unit is opera as designed. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bulverde, TX 78163
Shawn W.
Job Details: 07/08/2021
This unit is draining as designed and is fully functional. Customer install and instruct. Zip tied WPW10339879 drain hose. Functioning as designed.; used 1 WPW10339879 (Zip tie) from stock
We serviced a
JENNAIR COOKTOP ELECTRIC
Model JES9800BAB
Near Boerne, TX 78006
Douglas H.
Job Details: 07/08/2021
"Customer stated control panel not working. Finding issue to be faulty touch pad.customer wishes to proceed with repair. Ordering console to resolve the issue. ; ordrng 1 WPW10206085 (panl-cntrl)"
We serviced a
SCOTSMAN ICEMAKER (STANDA
Model C0530MA-1E
Near Boerne, TX 78006
Douglas H.
Job Details: 07/08/2021
"Complaint of not making ice and descale light still on. Unit ice bin almost full. Descale light didnt reset after cleaning. Ran through cleaning again to reset light, descale notification now reset, unit back in proper working order. No further issues at this point."
We serviced a
FRGIDAIRE DRYER
Model FASE7073NA2
Near San Antonio, TX 78245
Richard G.
Job Details: 07/08/2021
"Customer complaint is that the unit is getting an E64 error and is having long dry times. Verified issue. Will need to replace heating element and possibly thermostat. Ordering both. ordrng 1 134792700 (Heater) and 1 3204267 (Thermostat)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR-AA
Near Floresville, TX 78114
Chris S.
Job Details: 07/08/2021
Replaced temperature sensor and gasket everything working properly.
We serviced a
WHIRLPOOL VENT HOOD
Model WVU37UC0FS1
Near San Antonio, TX 78212
Zachary
Job Details: 07/08/2021
Checked vent hood could not get sound to replicate that customer described. Vent hood is working as designed. My only guess is that something from outside the home or a particle from construction could have been causing the noise and has since blown out through the vent. Recommended to get builder to replace exterior vent and also see if there is any construction debris stuck in vent housing or even if housing itself is interfering with vent hoods operation. Installed a wire tie to secure a harness from getting in the way when customer takes vent covers down to clean.
We serviced a
IKEA MICROWAVE OVEN
Model IMBS104GSS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/08/2021
The board arrived damaged. Reordering. ; ordrng 1 W11196485 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Floresville, TX 78114
Chris S.
Job Details: 07/08/2021
Replaced motor sump. Tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78253
Richard G.
Job Details: 07/08/2021
"Customer complaint is that the unit is not washing correctly and still leaves dirt on the clothes. Entered diagnostics and found error code F7E4 basket re-engagement failure. Ran unit through diagnostics cycle and found issues with drive system. Ordering gearcase, clutch, rotor, stator, and slider.; ordrng 1 W10734521 (Slider) and 1 W11423759 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/08/2021
Replaced faulty thermistor. Issue resolved.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS1
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/08/2021
The wrong part was ordered. Reordering. ; ordrng 1 W10124096 (Condenser fan)
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Kerrville, TX 78028
Colton B.
Job Details: 07/08/2021
Replaced control box and control panel and tested with no further issues. Moisture build up in the exhaust vent. Customer will have somebody come clean vent.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/08/2021
Our customer is having problems with lighting. I found that the module in the freezer went bad. I replaced the light. All lights are now working.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/08/2021
The model number was off by one digit I updated it. It is under warranty. I provided a picture of entitlements. Model Number is WDF520PADM9. I replaced the heater because it was indeed broken in 2. Heating element is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78230
Shawn W.
Job Details: 07/08/2021
I replaced the left deli drawer and the deli control. The dispense and deli control are now fully functional. This was a P1 authorization from Whirlpool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78253
Richard G.
Job Details: 07/08/2021
Customer complaint is that the freezer icemaker stopped working. Found icemaker in off position. Set arm down and icemaker harvested and filled. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 07/08/2021
Issue was liner flicking off. Ran my hand over oven liner and picked up small flecks of liner. No cracking or peeling of liner was observed. Called techline Leon (SR: 7731196576) who said issue is non repairable. Whirlpool will call customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/08/2021
I put one he two brackets and screws to secure dish washer. The gasket was not needed. This unit only has one gasket. The one I brought to check is the same one. This is by design by the manufacturer. This unit is fully operational now. Our customer said yes to our short survey.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Helotes, TX 78023
Colton B.
Job Details: 07/08/2021
Replaced timer and tested with no further issues.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Spring Branch, TX 78070
Jim G.
Job Details: 07/08/2021
It appears the issue is what is described in Technical Service Pointer #: W10842568 wherein a booster fan is also the ice box fan is nonfunctional ; ordrng 1 W10864519 (Service kit) and 1 W10846539 (Ice box fan)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near San Antonio, TX 78233
Chris S.
Job Details: 07/08/2021
Customer stated that front of freezer had frost. Found issue to be door on top is bent and letting warm air from the top. Parts are out of stock ordering door and seal.; ordrng 1 W10746783 (dor-fmd) and 1 W10856583 (gasket-dor) and 1 W11178521 (nameplate)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE234GPS1
Near San Antonio, TX 78256
Douglas H.
Job Details: 07/08/2021
"Last trip found missing retainers. Upon arrival customer stated unit still not drying. Ran service diagnostics testing, no errors, ran to completion to find unit is putting out inadequate heat. Cause is control. Ordering control and dispenser assembly just in case to resolve the issue. Control oos ; ordrng 1 W11305303 (cntrl-elec) and 1 W10861000 (detergent dispenser)"
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/Q
Near Boerne, TX 78015
Douglas H.
Job Details: 07/08/2021
"Customer stated unit stopped heating. Verified proper voltage to unit. Found issue to be heater assembly. At this point customer declined repair due to cost of repair, but wanted submitted as estimate.; rqstng P&A on 1 DC97-14486A (Heater assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Universal City, TX 78148
Shawn W.
Job Details: 07/08/2021
I replaced the water valve and ice maker and still had an open line at the ice maker. I called Rich from Whirlpool Tech Line. I checked tan to white on the cabinet harness and got open line. I Popped out light bulb and check quick disconnects. I found the tan wire not inserted into the quick connect. I reset SR 7731193300. The Ice maker now fills. During disassembly the cover wiring broke and will need to be replaced. Part ordered. ; ordrng 1 WPW10309869 (Cover wiring)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW01
Near Selma, TX 78154
Chris S.
Job Details: 07/08/2021
Customer stated lights werent working found issue to be freezer light. Changed freezer light everything working. Also customer stated fridge was leaking found issue to be drain hose. Unclogged drain hose everything working properly.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near San Antonio, TX 78234
Zachary
Job Details: 07/08/2021
"Checked washer, complaint is that washer stops going into spin. Timer originally seemed like the issue. Upon further investigation, the drive motor has gone out. Customer is going to discuss and think about proceeding with service. Drive motor was available on Marcone. If customer would like to proceed they will call office, order drive motor.; ordrng 1 WP21001950 (Drive motor)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near San Antonio, TX 78258
Jim G.
Job Details: 07/08/2021
Replaced fans. Issue resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Randolph Air Force Base, TX 78150
Chris S.
Job Details: 07/08/2021
Customer stated refrigerator is not turning on. Found issue to be start device and control board. Control board is out of stock.; ordrng 1 W11350837 (Start device) and 1 W11358319 (Capacitor assembly) and 1 W11446726 (Control board)
We serviced a
SAMSUNG RANGE
Model NE59M4320SW/AA
Near Converse, TX 78109
Chris S.
Job Details: 07/08/2021
Customer stated that range oven was taking to long to heat up and when it gets to temperature its not correct temperature. Found issue to be control board and temperature sensor. ; ordrng 1 DG32-00002B (Temperature sensor) and 1 DE94-03926B (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Kingsville, TX 78363
Adam
Job Details: 07/08/2021
While taking apart the unit I found large amounts of rodent droppings as well as a nest/nesting materials very strong smell of urine immediately after taking off Access panel. Several pictures in SD-QuickPic. Unfortunately due to an infestation I will be unable to work on this unit. I did inform customer because of the situation and the rodent issue we will not be able to work on the unit and warranty would be void. Issue resolved
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Aransas Pass, TX 78336
Michael
Job Details: 07/08/2021
"Installed blower wheel and put all back together, turned the appliance on, its heating and working normal"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78413
Jim
Job Details: 07/08/2021
"Customer states that washer is not agitating. Check known problem with actuator, find actuator not connected to splutch. Replace actuator from truck stock. Test washer and calibrate. Washer working as designed.; used 1 W10913953 ( Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Ingleside, TX 78362
Michael
Job Details: 07/08/2021
"Installed tub and dampers, tested the appliance, no leaks, the appliance completed with no issues or error codes, and is working normal."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Corpus Christi, TX 78418
John L.
Job Details: 07/08/2021
"Install components, unit powered on but would not turn. Check motor, tested fine but may be issue. Issue may be with control board as well will need to replace to resolve this issue.; ordrng 1 WPW10508324 (motor-drve) and 1 W10914394 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Corpus Christi, TX 78418
John L.
Job Details: 07/08/2021
"Installed components, tested after installation. Unit has regained function and is heating. Issue on this unit has been resolved."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Port Aransas, TX 78373
John L.
Job Details: 07/08/2021
"Unit is producing ice, and unit is working as designed. No issues at this moment."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Ingleside, TX 78362
John L.
Job Details: 07/08/2021
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Kingsville, TX 78363
Adam
Job Details: 07/08/2021
Installed actuator calibrated unit ran verification cycle issue resolved
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Taft, TX 78390
Michael
Job Details: 07/08/2021
"Not getting hot per customer. Its getting hot then the heat element shuts off and just blows cold air, doesnt come back on. Heat element tests good, went ahead and changed out the high limit thermostat although it tested good, it did the same thing, tested the exhaust thermostat, its bad, ordered part and rescheduled the customer, also ordered back cover to the terminal block which is missing. ; ordrng 1 3387134 (Thermostat) and 1 W11298298 (Cover)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alice, TX 78332
Adam
Job Details: 07/08/2021
Install components calibrated unit ran verification cycle issue resolved. Customer has taken my advice and has adjusted the way the unit drains but can still be approved on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Corpus Christi, TX 78411
Jim
Job Details: 07/08/2021
"Refrigerator not cooling. Open freezer and find it freezing up (see photo). Steam out freezer, remove cover. Top of evaporator coil is frozen, including fan area. Steam ice off coil, and test heater. Heater ohms out as good, so heater is not receiving signal to cut on. Harness is probable failed at fusible links. Replace harness (W11502499). Replace thermistor ( W10384183 ) Fan is working since ice is cleared, so will not replace. Please reschedule when parts arrive. Asked customer about receipt for refrigerator, he stated that he bought the refrigerator off the previous tenant, and would get receipt from him.; snapped 5 QuickPics"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Alice, TX 78332
Adam
Job Details: 07/08/2021
Customer complaint of stove top not getting hot enough or dropping temperature altogether. Inspection of unit shows good voltage and no error codes function of the cooktop is in good operating order. I did explain to customer that Whats up will in fact fluctuate in temperature in a high setting due to Temperature regulating. I showed this to customer in the owners manual for clarification. Issue resolved stove works as designed. But customer unhappy with findings or performance of unit
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Corpus Christi, TX 78414
John L.
Job Details: 07/08/2021
"Installed components, issue resolved."
We serviced a
KENMORE DRYER
Model 110.877217
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/07/2021
Issue is that door is not staying closed. Finding issue to be bad latches. Ordering a new latch kit for unit. . Rescheduling for Monday. ; ordrng 1 279570 (Latch kit)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Richard G.
Job Details: 07/07/2021
Replaced interlocks and door arm. Unit still has to be pushed closed to operate. Will order door to resolve issue.; ordrng 1 W11110513 (Glass door) and 1 W10687342 (Inner door)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Converse, TX 78109
Chris S.
Job Details: 07/07/2021
Customer stated that dryer still not turning on. Replaced fuse and tested unit and still no power. Tested outlet and getting 120 on each side but when I try to get 240 no voltage. Told customer he would need to get a electrician to check wall outlet.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78254
Richard G.
Job Details: 07/07/2021
Customer complaint is that the dispenser is hard to close and sometimes doesnt open to let out the detergent when the dispenser does close. Verified issue. Replaced dispenser. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/07/2021
"Our Customer is having problems with washer not completing a cycle. Wet clothes at the end. I ran diagnostics and received error code F2E1 stuck key F9E1 long drain F7E5 shifter fault F5E3 lid lock fault. I checked the shifter and it was not displaced from the cam. However, I did find that the wiring case for the drain pump was popped of. I reset the drain pump to its proper configuration. I ran automatic test mode and all loads functioned as designed until the drain was reached. The unit would not drain in automatic test mode. The unit would try to spin every 45 seconds or so in automatic test mode. This was because it did not drain. I ran drain and spin to get it to drain. It drained for awhile then stopped. I hit cancel and it drained. I went back. Into diagnostics and the shifter fault returned. I had cleared the errors earlier. This unit will need a new shifter. Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. I went into manual test mode to check agitate and spin. Agitate would try and initiate. This unit has a failing capacitor and will need to be replaced. The unit will try and spin but will quickly stop. I discharged the Cali OTR and Che led the resistance. It has an open line. Parts ordered. One part OOS currently but units at vendor.; ordrng 1 W10913953 (Actuator) and 1 W11428524 (Capacitor)"
We serviced a
AMANA WASHER
Model NTW4516FW
Near San Antonio, TX 78209
Sebastian
Job Details: 07/07/2021
Changed out the damper assembly and the control unit is still overfilling and when draining it doesnt drain out all the water thinks its done even though theres a little bit of water left in the drain pump is working appropriately. Must be damage to the tube or the tub ordering tub the tube and gear case as a contingency in case their gear case doesnt transfer over well. Tub on back order; ordrng 1 W10371566 (Tub) and 1 W10846364 (Tube) and 1 W11454741 (Gearcase)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE704DSS0
Near Boerne, TX 78015
Douglas H.
Job Details: 07/07/2021
Customer stated unit wasnt drying and then recently unit would turn it self off. Checked errors and found f8e4 drain motor issue and f10e3 vent fan error. Found issue to be both drain motor and fan motor. customer wishes to proceed with repair. Ordering drain pump and vent assembly to resolve the issue. ; ordrng 1 WPW10469574 (vent asm) and 1 WPW10531320 (drain pump)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Boerne, TX 78015
Douglas H.
Job Details: 07/07/2021
Last trip found issue with inner door not allowing door to shut properly. Replaced inner door to resolve the issue. Unit is performing as designed now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78254
Douglas H.
Job Details: 07/07/2021
"Last trip found faulty gearcase. Upon attempting to remove gearcase found gearcase shaft completely ceased to inner tub. After numerous attempts to remove gearcase, couldnt get it to budge. Ordering inner and outer tub, including slider, filter and screw and also noticed agitator screw starting to strip so ordering that as well. Some parts oos; ordrng 1 W10752187 (screw) and 1 W10811957 (spin basket) and 1 W11219115 (Outer tub) and 1 W11089264 (filter) and 1 WP90767 (screw) and 1 W10734521 (slider)"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMBP107ESS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/07/2021
I removed the microwave from the cabinet and set on top of platform. Uninstalled top panel and Invertor cover. Replaced the Invertor. I reassembled unit and tested. I reinstalled microwave into cabinetry. I cleared the error code and tested unit. Rechecked for error. No errors. This unit is now fully functional.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Helotes, TX 78023
Douglas H.
Job Details: 07/07/2021
Last tech found faulty ice maker. Confirmed diagnosis of faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Advised customer of 24 hr ice production period.
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Boerne, TX 78006
Douglas H.
Job Details: 07/07/2021
Customer stated unit top and door get hot. Found to be caused by the vent hose crimped and bent too much. Adjusted vent hose to correct the issue. Also educated customer on unit functionality. Unit is functioning as designed now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Converse, TX 78109
Chris S.
Job Details: 07/07/2021
Customer stated that range oven door glass is not staying in place. Found issue to be bracket is bent and glass keeps popping off. Ordering bracket.; ordrng 1 W11389703 (Bracket) and 1 W11105139 (brkt-glass)
We serviced a
WHIRLPOOL THIN-TWIN 24' LE
Model CGT9100GQ1
Near San Antonio, TX 78215
Jesus C.
Job Details: 07/07/2021
F27 error code. Will need to replace pressure sensor ; ordrng 1 W11223375 (Lock assembly) and 1 W10448876 (Pressure sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHV01
Near Boerne, TX 78006
Douglas H.
Job Details: 07/07/2021
Customer stated unit freezer kept frosting up even after previous repair. Found the left slide of the freezer slightly ajar. Removed freezer door to find left side rail not aligned properly. Realigned rails to resolve the issue. Unit testing good now and door is sealing properly. Educated customer on proper usage of door. Per sb web unit is under warranty.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/07/2021
I called our customer but they have sold the house and sent an email last night to ACT. She explained to me that they have not occupied the home yet. She provided me the phone number of the new homeowner. (210) 685-0419. I called and left the new home owners a message to contact our office to schedule a visit.; O-emld tckt