Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Checked refrigerator found ice build up on evaporator and air baffle return frost build up in middle section of evap cover to the top. Also found light module burnt out. Ordering big metal defrost and light module to resolve issue. Collected service call fee. ; ordrng 1 W10482187 (harns-wire) and 1 W10843339 (module)
Near San Antonio, TX 78215
Steven G.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Checked refrigerator went over unit could not find leak unit still cooling and making ice Pete to watch and call if any problems, cell service was spotty Pete will call in Credit Card"
Near Boerne, TX 78006
Douglas H.
Job Details: 08/06/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Customer stated unit won’t shut off and continues to heat after she manages to shut it off. Found console partly unresponsive on cancel button. Ordering console and control to resolve the issue. ; ordrng 1 W11261167 (CONTROL) and 1 W11296171 (CONSOLE)
Near San Antonio, TX 78212
Jesus C.
Job Details: 08/06/2020
RANGE AMANA AGR5330BAB3 Installed new top ad cap for burner. No issues during testing. Tested to complete.
Near San Antonio, TX 78239
Shawn W.
Job Details: 08/06/2020
DRYER MAYTAG MEDC465HW0 "Customer was having a thumping sound in the dryer. I opened the top and front panel. Discovered an orange plastic part lodged in the padding in the drum (picture included). Took out plastic part, reassembled and thumping noise eliminated. Unit fully operational."
Near San Antonio, TX 78249
Tommy B.
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer stated that there is low ice production. Observed normal ice production in the icemaker bin and set customer expectations for ice production and the corresponding usage affecting it. Unit is testing good with no issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF520PADW7 1204 replaced drain pump on dishwasher due to no drain. After replacement tested dishwasher no issue with drain no error codes found during testing or operation. Job complete.
Near San Antonio, TX 78256
Tommy B.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Customer stated the issue is that the unit was not stopped producing ice. Found issue to be a result of the icemaker I’m not inserted into the on off switch hole. Unit tested good now after replacing arm.
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Upon arrival opened new R600 kit to find no refrigerant in the kit. Need to get the refrigerant to resolve the issue. Didn’t cut into the system yet as didn’t have a way to recharge it to look for the leak. ; schdld next appmnt for 8/10 MON !
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Replaced both fans on evaporators freezer and refrigerator, defrosted refrigerator section unit is working as designed no issue. Job com0lete."
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Temperatures in both the fresh food and freezer sections are at 66 F. Am getting an amp draw of 1.9 amps when the unit tries to start the compressor. The compressor tries to kick on often. The unit does not have a dye drier on. I do not see evidence of a refrigerant leak. Called SG to confirm it is likely the start rely. I checked the windings in the compressor and they are good and not shorted. I left the unit unplugged to prevent the compressor from burning out. Parts ordered.; ordrng 1 WPW10197428 (start relay) and 1 WPW10350564 (capacitor)
Near San Antonio, TX 78260
Jim G.
Job Details: 08/06/2020
WASHER WHIRLPOOL WFW6620HC0 Replaced bellow. Issue resolved. Checked for any other signs of leak.
Near San Antonio, TX 78210
Jesus C.
Job Details: 08/06/2020
MICROWAVE OVEN JENN-AIR JMW3430IM02 Tested unit. No display on UI. Reset unit. Display is on. F6E0 error code. Will need to order UI and oven control. ; ordrng 1 W11199502 and 1 W11281213
Near San Antonio, TX 78230
Tommy B.
Job Details: 08/06/2020
WALLOVEN WHIRLPOOL WOS51ES4ES The unit powered off abruptly. Determined because of the lack of power to be the thermal fuse. Thermal fuse needs to be ordered as the part in truck stock will not work for this model. Ordering parts to resolve issue.; rqstng P&A on 1 W11025102 (fuse-thrml)
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/06/2020
OVEN ELECTRIC (D JENN-AIR JJW3830WS02 "Unit was indeed displaying F8E0 low fan speed under speed. Could not get the unit to go into diagnostics according to the service manual initially. Was able to get in and followed the procedures for the F8E0 error code according to the Service Manual. Turned off the unit for more then 30 seconds, entered component activation and turned on the fans at low speed. Called Tech Line talked Leon because there was little guidance on procedures if there was a failure. We went through the procedures again and while the fans were in at low speed we could not override into diagnostics to check the RPMs. Based on this this unit will indeed need a new control panel and could possibly need both fans. We will not be able to determine that until the control panel is replaced. SR#7728492384 quote is at total. for parts, labor, service fee, tax. Customer paid service fee in full. If they move forward with the repair the remaining balance will be.; ordrng 1 W1067367
Near Boerne, TX 78006
Colton B.
Job Details: 08/06/2020
DRYER SAMSUNG DV45H7000EW Issue is that unit is not heating. Found OL reading on heating element. Ordering new heating element and thermostats to resolve issue. ; ordrng 1 DC47-00019A (element) and 1 DC32-00007A (thermistor) and 1 DC47-00016A (thermostat) and 1 DC47-00018A (thermostat)
Near San Antonio, TX 78257
Jim G.
Job Details: 08/06/2020
DRYER MAYTAG MEDC465HW Found belt had become loose. Pulley had become dislodged. Use wire tie to secure to frame and refastened belt to drum. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78248
Jim G.
Job Details: 08/06/2020
WASHER MAYTAG MVWC415EW1 "Verified issue to be faulty latch. I fact diagnostics pointed out error directly. Replaced late fro, truck stock. Issue resolved. ; used 1 W11307244 (LATCH) from stock"
Near San Antonio, TX 78214
Jesus C.
Job Details: 08/06/2020
DRYER MAYTAG MED7230HW0 Tested dryer. F3E2. Tested moisture sensor. Sensor is good. Tested exhaust thermistor. Thermistor is good. Will order new ACU. ; ordrng 1 W11441687
Near San Antonio, TX 78231
Jim G.
Job Details: 08/06/2020
WASHER MAYTAG MVWB865GW1 Verified issue to be a faulty water inlet valve. Diagnostics reveals F0E3. Replaced part. Issue resolved. FCC. ; used 1 W11165546 (VALVE) from stock
Near San Antonio, TX 78247
Jim G.
Job Details: 08/06/2020
DISHWASHER KENMORE n/a Verified issue was a cracked sump assembly. Customer Collected service fee. Customer declined repair given cost.
Near San Antonio, TX 78260
Douglas H.
Job Details: 08/06/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Unit not heating. Rediagnosed unit to find issue not element but control not sending voltage to the element. Ohmed out element and wire harness. Replugged in harness and ran diagnostics testing to check to see if was just a loose connection. Issue not a loose connection but a faulty control. Ordering control to resolve the issue. ; ordrng 1 W11120155 (CONTROL)
Near San Antonio, TX 78249
Douglas H.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT3L1SZYW00 Unit is cooling efficiently now but not making ice. Jumped ice maker to find it go through harvest but not calling for water. Quoted 98.57 for ice maker kit. Customer wants to proceed with repair. Ordering ice maker kit to resolve the issue. ; ordrng 1 WPW10715708 (ICE MAKER KIT)
Near La Vernia, TX 78121
S. L.
Job Details: 08/06/2020
RANGE KITCHENAID KFDC558JSS00 Found both front simmer burners missing main orfice buds lp kit was sent to customer but missing these 2 orfice buds called techline spoke to Robert sr 7728493996 he gave me some alternative part numbers rescheduling for Wednesday left voicemail about appointment ; ordrng 1 WPW10170516 (spud-orfce) and 1 WPW10170531 (spud-orfce)
Near San Antonio, TX 78259
Shawn W.
Job Details: 08/06/2020
DISHWASHER MAYTAG MDB4949SHZ0 Checked water pressure and it is fine ran diagnostics and received error code F6 E2 Inlet Water Fill Valve Electric Problem. And F6 E1 Inlet Water Low/No Water Mechanical Problem F3 E3 Thermistor/OWI Failed Calibration. The units lower rack was also missing the front roller feet from the manufacturer. This has been pressing down in the spray are and likely contributed to the vibrations that effected the OWI sensor. Unit will need a new water valve as well as the 2 front roller wheels and perhaps an OWI sensor. I’m ordering g a control board as a contingency.; ordrng 1 W10195416V (dish rack wheel) and 1 W10195416V (dish rack wheel) and 1 W11084121 (sensor) and 1 W11225084 (cntrl-elec) and 1 WPW10327249 (water intake valve)
Near La Vernia, TX 78121
Steven G.
Job Details: 08/06/2020
ICEMAKER (STANDA KITCHENAID KUIX305ESS1 "Checked ice maker found unit out of freon and water in system replaced compressor, evaporator, condenser and heat exchanger vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78263
S. L.
Job Details: 08/06/2020
DRYER MAYTAG MEDB835DW4 Removed front panel and drum replaced element per tech line reassembled tested all operations normal
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KSSO48FTX17 "Unit not making ice. Found ice maker not activating valve. But when I moved the valve to check it, unit began leaking again from filter housing outlet. Ordering filter housing, valve, outlet tube, and ice maker to resolve all issues. ; rqstng P&A on 1 WP2307650 (VALVE) and 1 WPW10121140 (HOUSING) and 1 WPW10277450 (ICE MAKER) and 1 WPW10683737 (FILTER OUTLET TUBE), states that autho needed"
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/06/2020
REFRIGERATOR SAMSUNG RF34H9960S4/AA "Complaint is slow ice production and ice buildup in icebox. Called tech line. Suggest replacing drain line, y clips, and ice maker. ; ordrng 1 DA97-12540G and 1 DA97-15217B and 1 DA97-19898A"
Near Helotes, TX 78023
Richard G.
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Customer states unit is now leaking from the bottom left side of the door, but only a little. Verified leak. Ordering bottom door seal and inner door.; ordrng 1 W10909089 (lower seal,bottom) and 1 W10919271 (door-inner)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Tested unit. Icemaker getting stuck in cycle. Installed new ice maker. No further issues. Tested to complete.
Near Helotes, TX 78023
Richard G.
Job Details: 08/06/2020
OVEN ELECTRIC (D WHIRLPOOL KODE500ESS04 "Customer complaint is that the unit is not working. Found error codes F9E0 on both top and bottom ovens (product not wired correctly), F6E1 (over temperature) on top oven. Cleared error codes and preheated both ovens to 350. Both ovens reached temperature. Will need to order controls and sensors.; ordrng 1 W10801665 (cntrl-elec) and 2 W10859573 (sensor)s and 1 W11086141 (console) and 1 W11179310 (cntrl-elec)"
Near San Antonio, TX 78225
Jesus C.
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW8200YW0 Unit not under manufacturer warranty. Customer has extended warranty through cons. No dispatch for work order. Advised customer to contact conns.
Near , TX 78015
Colton B.
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Issue is a leaking dishwasher and noisy operation. Customer showed me a video of the dishwasher being extremely loud during operation and making a noise that is not expected for this unit. Customer had plumber out who said the leak was coming from the rear of the unit. While I did not see the leak myself, I think these two problems are related. Diagnosed a bad wash motor assembly. Ordering new one to resolve issue. Customer HAS to have 8AM appointment. Will also put this in the sticky note to the office.; ordrng 1 W11085683 (pump&motor)"
Near La Vernia, TX 78121
S. L.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Removed gasket installed new gasket and used heat gun to seal replaced damper turned on humidity control tested all operations normal
Near San Antonio, TX 78254
Richard G.
Job Details: 08/06/2020
WASHER MAYTAG MVWB865GW1 Customer complaint is that the water has stopped going into the unit. Entered diagnostics and found error code F8E1. Replaced inlet valve. Tested to complete. Unit is good to go.
Near Boerne, TX 78006
Douglas H.
Job Details: 08/06/2020
REFRIGERATOR JENN-AIR JFC2290REM00 "Calling techline per notes and reoccurring issues. Spoke with Sterling, had me test a bunch of things, found valve in back is faulty, getting proper voltage to valve but water not being sent to ice maker. Ordering valve per techline. 7728495665; ordrng 1 WPW10420083 (VALVE)"
Near La Vernia, TX 78121
Steven G.
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Checked refrigerator found unit cutting off and on and PO code kept flashing found both refrigerator and freezer evaporators iced up cleared ice and replaced parts per Sam
Near San Antonio, TX 78254
Richard G.
Job Details: 08/06/2020
OVEN ELECTRIC (D WHIRLPOOL WFG505M0BS3 Customer complaint is that the unit will not heat up at all. Cooktop works fine. Verified bake/broil not working. Igniter is not functioning. Ordering igniter.; ordrng 1 W11176454 (igntr-oven)
Near San Antonio, TX 78254
Richard G.
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Customer complaint is that the unit will not turn on. Verified power to unit. Replaced control. Still no power to ui. Need ui.; ordrng 1 W11028004 (wire) and 1 W11367678 (CONTROL PANEL) and 1 W11368911 (UI HOUSING)
Near La Vernia, TX 78121
S. L.
Job Details: 08/06/2020
DRYER MAYTAG MED6230HW0 Goods date 6/29/20 left hinge was installed in receiver 1/8 inch out causing door to not shut correctly installed door issue resolved found power button not working intermittently tested key pad and errors no errors power buttons intermittently working needs new console ; ordrng 1 W11406678 (CONSOLE )
Near Boerne, TX 78015
Colton B.
Job Details: 08/06/2020
VENTHOODS UNKNOWN UXT5536AAS3 Issue was that the buttons had popped into vent hood housing. Reinstalled buttons and tightened mounting bracket because it was loose. Unit tested good.
Near San Antonio, TX 78244
S. L.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHB Complaint is icemaker not dispensing much ice. Unit was on defrost upon arrival . Checked RC and FC temps both were at correct temperature 2 and 38 checked ice room temp at 8 degrees tested dispenser found 3 cubes come ot then stops ice bucket full at this time reinstalled bucket tested dispenser working Correctly called techline spoke to Joel sr number 7728491569 he advised putting shim on left door for better contact on switch call when part comes in .; ordrng 2 WP2177331 (plastic-sq)s
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 Checked refrigerator found no issues with gaskets still sealing as designed.no further questions job complete.
Near San Antonio, TX 78240
Tommy B.
Job Details: 08/06/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HB2 "Customer had to seek authorization from management company for the apartment complex. After providing estimate, customer does not wish to proceed with repairs"
Near Roanoke, VA 24014
Uriah B.
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Main control board WPW10235503. Labor: ; ordrng 1 WPW10235503 (Control board), states that autho needed"
Near Wytheville, VA 24382
Uriah B.
Job Details: 08/05/2020
LAUNDRY WHIRLPOOL MVWC555DW0 "Motor is bad, needs new motor. W11283592 Would be under parts warranty. Cx to pay diagnostic and labor.Labor:; ordrng 1 W11283592 (Motor)"
Near Wytheville, VA 24382
Uriah B.
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Ice bin jamming. Needs ice bin. ; ordrng 1 W11185686 (Ice bin)
Near Salem, VA 24153
Uriah B.
Job Details: 08/05/2020
WASHER MAYTAG MVWC465HW2 Valve again not letting cold through. Cx to call for scheduling. ; ordrng 1 W11210459 (Valve)
Near Hollins, VA 24019
Uriah B.
Job Details: 08/05/2020
DRYER WHIRLPOOL MEDP575GW0 Checked unit operation and wire harness connections. Checked airflow and seemed ok. Recommended cleaning exhaust duct. ; used 1 8567668 (Tie) from stock
Near Troutville, VA 24175
Uriah B.
Job Details: 08/05/2020
KITCHEN WHIRLPOOL WDT710PAHB1 F4e3Pump not running. Needs pump. Pump:. . W11087376Labor: Left message for cx to call office for information. If x can prove wa; schdld next appmnt for 8/27 THU !
Near Roanoke, VA 24018
Uriah B.
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Found start device bad and compressor not running. Replaced start device. Compressor came back on and unit seems to be fine. Cx to observe. ; used 1 8201786 (Start device kit) from stock
Near Roanoke, VA 24018
Uriah B.
Job Details: 08/05/2020
MICROWAVE MAYTAG MMV6190FZ0 Interlock mechanism stuck in the back position. Corrected mechanism. Tested unit. All checks ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 08/05/2020
DRYER WHIR WRB322DMBW00 "Gasket on fridge is holding very tightly. Slides on freezer are not pulling back properly. Light is ok, just frost build up on it. ; ordrng 1 WPW10330991 (Bracket) and 1 WPW10330993 (Bracket (right)) and 2 WPW10120018 (Slide)s and 1 W10443313 (Gasket)"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Freezer led module out. Replaced with stock. All checks ok. ; used 1 W10695459 (Led module) from stock
Near San Antonio, TX 78245
Richard G.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF520PADW7 "Replaced control, harness, and retainer screws. Tested to complete. Unit is good to go."
Near San Antonio, TX 78248
Jim G.
Job Details: 08/04/2020
DISHWASHER IKEA IDT870SAGX0 Replaced drain hoses. Issue resolved.
Near San Antonio, TX 78261
Shawn W.
Job Details: 08/04/2020
BEVERAGE CENTER KITCHENAID KUBR204ESB00 Liner stated that there was a fan noise that seemed abnormal when the door was open but went a way when the door was closed. This happened once last Wednesday. Nothing seemed out of the ordinary in regards to the contents possibly rubi g against the fan. I. He led both the fans and the are functioning g as designed and there are no obstructions in the casing and installation that are rubi g against the fan. I explained and showed the client the section in the owners manual that informs the consumer that their new beverage center may make sounds that your old one didn’t make. This can be found on page 6 and includes 5 sections on this topic. I went over this with the client and asked them to reference this section if this noise ever happens again. Unit is fully operational.
Near Atascosa, TX 78002
Jesus C.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Installed new rails. No further issues. Tested to complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE505W0HB Panel and knobs are damaged. Installed new knobs and panel. No further issues. Job complete.
Near San Antonio, TX 78251
Richard G.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW4816FW2 Replaced outer tub. Tested to complete. Unit is good to go.
Near San Antonio, TX 78253
Justin
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE525S0JS0 "Replaced cooktop for range, range has a large crack. Unit is under 30 day cosmetic."
Near San Antonio, TX 78217
Jim G.
Job Details: 08/04/2020
DRYER AMANA NED4655EW1 Verified issue was that change was lodging into the drum. Cleared obstructions. Issue resolved. Collected service fee.
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/04/2020
RANGE WHIRLPOOL WFG320M0BB Door glass is cracked. Installed new door. No further issues. Job complete.
Near San Antonio, TX 78232
Jim G.
Job Details: 08/04/2020
MICROWAVE OVEN JENN-AIR JMC2427DS01 Replaced sensor and magnetron. The original magnetron definitely showed signs of damage. Replaced all parts sent. Issue resolved.
Near Helotes, TX 78023
Richard G.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW6120HC0 "Customer complaint is that the unit received an error while washing bulky items. Says it worked fine after previous visit, until now. Entered diagnostics and found error code F0E7 load detected during clean washer cycle. Customer states they have not used any clean washer cycles. Cleared error code and ran service test. All steps passed service test. Ran unit through calibration. Customer will contact us if the error comes back again, Tested to complete. Unit is good to go."
Near Converse, TX 78109
Steven G.
Job Details: 08/04/2020
DISHWASHER KITCHENAID KDTE104ESS3 "Checked dishwasher found unit filling with water but not washing, replaced pump and motor ran cycle everything is working normal now"
Near Schertz, TX 78154
Shawn W.
Job Details: 08/04/2020
DRYER AMANA NED5800HW0 Found that the unit was missing a screw from the terminal block and that the customer that bought it had the neutral wire connected to the ground which would indicate improper installation by the consumer from Lowe’s. Replaced screw with a terminal block kit from truck stock. Ran normal load and the unit was heating and functioning as designed. Ran diagnostics and received no error codes. Ran Service Test mode and all loads functioned as designed. Unit fully operational.; used 1 330031 (TERM.BLK.REPLACE/PKY) from stock
Near Converse, TX 78109
Steven G.
Job Details: 08/04/2020
RANGE MAYTAG MER6600FZ1 "Checked range found bad element and burner shorted, replaced element and burner switch checked operation unit working normal now, element has 10 year warranty"
Near Schertz, TX 78108
S. L.
Job Details: 08/04/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS02 Pulled unit found cabinet has lip about 1 inch higher in front advised customer that she will need builder to come in and shim unit up or shave down front lip snapped photo of this and existing damage removed unit replaced control inverter ACU magnetron then console retested unit found no errors customer has no internet yet she will connect to app and wifi later. Customer to get with builder on install.
Near San Antonio, TX 78220
Steven G.
Job Details: 08/04/2020
DRYER MAYTAG MEDC215EW1 "Checked dryer found motor humming won’t start, checked power to motor found 120 volts but when starting unit voltage drops to 55 volts customer has electrical problem needs to have power checked will start without tub in place heats and runs so dryer is ok."
Near San Antonio, TX 78250
Colton B.
Job Details: 08/04/2020
DRYER WHIRLPOOL WED4850HW0 "Missing the door seal in my bin. Looked through notes, it appears that the call was moved up while the seal was on another techs van. Parts team could not get part on van in time for this Monday call. Rescheduling for tomorrow, left v/m for customer explaining the situation and gave office number in case she had any questions.; schdld next appmnt for 8/4 TUE !"
Near San Antonio, TX 78222
Steven G.
Job Details: 08/04/2020
RANGE WHIRLPOOL WFE525S0JZ0 "Checked range found scratch on console panel, replaced console checked operation unit is working normal now"
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/04/2020
WASHER MAYTAG MVW7232HW0 "Since the gear case was installed the unit is now not fully running through cycles and will start draining. Went into fault history and non were recorded. Talked to TJ at Whirlpool Tech Line. He explained to me that this unit is very sensitive to proper loading of clothing and will need to be put into drain spin by the customer if a cycle stops due to the sensors not reading the loads correctly. Instructed to run service diagnostics and if there are no error codes it will be a loading issue. SR#7728469564. When running service diagnostics I received error code F7E3 Basket engaged during wash. During Test 3a for drive system shifter during component activation of fast agitate the unit really grinned and would not line up when moved from a slow agitate to a fast agitate. During low spin, medium spin and high spin the unit functioned as designed. Ordered all parts needed to get unit fully functional. Reordering gear case as well because the grinding likely caused
Near San Antonio, TX 78244
S. L.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Removed evaporator panel replaced evaporator fam motor turned unit on checked frost pattern fan operations amd monitor temperature in RC all operations normal.
Near San Antonio, TX 78247
Shawn W.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRF535SMHZ00 "Found that the temperatures in the fresh food section were slightly high in the mid 40s. Freezer was at 0. Freezer and fresh food sections were set high for the fresh food section. Found that the water valve on the house was only half way turned on. The over all water pressure when turned on full is not exploding out but should be enough to produce ice. At the halfway pointthe water pressure was way to low. I resolved this issue and likely explains why the other companies sent to repair just kept putting ice makers in that did not fix the problem. However, the ice maker does indeed need to be replaced. The light does not work in the freezer so ordering light, socket and door switch. Parts ordered.; ordrng 1 W10884390 (icemaker) and 1 W11043014 (bulb-light) and 1 W11396033 (LIGHT SWITCH) and 1 W11447232 (SOCKET)"
Near San Antonio, TX 78251
Richard G.
Job Details: 08/04/2020
DISHWASHER WHIRLPOOL WDF520PADB5 Replaced pump and motor assembly. Tested to complete. Unit is good to go.
Near San Antonio, TX 78204
Jesus C.
Job Details: 08/04/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Tested oven. UI is responding intermittently. Will need new UI. ; ordrng 1 W11293216 (console)
Near San Antonio, TX 78212
Jesus C.
Job Details: 08/04/2020
REFRIGERATOR KITCHEN AID KRFC704FSS00 Tested unit. Fresh food not cooling. Found fresh food evap has ice buildup. Found service pointer for issue. Control not correct version. Will need to replace control and evap cover. Use S code S27311 to cover parts and labor. Collected payment for service fee. Ordering parts. ; ordrng 1 W11167902 (cover-evap) and 1 W11333076
Near Bandera, TX 78003
Justin
Job Details: 08/04/2020
WASHER KENMORE 79641262610 "Found drain port clogged, cleared out drain. Ran diagnostics, unit is spinning and draining correctly. Customer said they saw a OE code. Ran an express wash and unit is working as designed."
Near San Antonio, TX 78253
Justin
Job Details: 08/04/2020
RANGE WHIRLPOOL WFG320M0BS3 Will need control and ignitor for unit. Will order gas valve to have as well. ; ordrng 1 W11126814 (cntrl-elec) and 1 W11176454 (igntr-oven) and 1 WP98014893 (valve-gas)
Near San Antonio, TX 78233
Shawn W.
Job Details: 08/04/2020
WASHER MAYTAG MVWC400XW4 Ran diagnostics and received error code F2 E1 stuck Key and F8 E1 No Fill Long Fill and F0 E2 Over Suds Condition detected. Ran Automatic Test Mode. Found that the drain pump is not functioning g as designed. Unit needs new drain pump and control board. Parts ordered.; rqstng P&A on 1 W10480274 (cntrl-elec) and 1 WPW10276397 (drain pump assy)
Near San Antonio, TX 78223
Jesus C.
Job Details: 08/04/2020
RANGE KITCHENAID KFEG500ESS Could not find unit in store. Will reschedule. ; schdld next appmnt for 8/10 MON !
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/04/2020
WASHER AMANA NFW5800HW0 Installed new pump. No further issues n job complete.
Near San Antonio, TX 78251
Richard G.
Job Details: 08/04/2020
WASHER WHIRLPOOL WTW5000DW2 "Replaced actuator, gearcase, motor, and drive pulley. Main wiring harness was also damaged, and is keeping the unit from going to full spin. Will need to order harness.; ordrng 1 W11095106 (harns-wire)"
Near Schertz, TX 78154
Shawn W.
Job Details: 08/04/2020
DRYER WHIRLPOOL WED4815EW1 Found that the heating circuit was working as designed. Ran unit and checked temperatures with thermocouple. Read 144 degrees F. Found evidence of customers dryer vent needing cleaning. There was lint on the back of the lint screen. Unit was likely wired wrong at the terminal block or had a faulty outlet at the Lowe’s customers home if they were having a problem with heat. Repaired cosmetic displacement of the console (pictures included.Unit is fully operational and ready for resale as is.
Near San Antonio, TX 78260
Jim G.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KFIS27CXMS3 Replaced rail. Issue resolved.
Near Floresville, TX 78114
Steven G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Checked refrigerator found ice maker making hollow ice cubes, found ice maker not getting enough water found low water pressure to water valve, customer to get valve under sink checked ice maker is ok."
Near San Antonio, TX 78245
Justin
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found main circuit breaker tripped, showed customer were breaker was. If customer calls again due to unit tripping again will need to order W11293378 main control board."
Near San Antonio, TX 78224
Jesus C.
Job Details: 08/04/2020
DRYER MAYTAG MED6230HW Installed new Ui. No further issues. Job complete.
Near Boerne, TX 78015
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 Last trip found issue lied in module harness. Installed that part didn’t resolve the issue. Finding issue to lie in the led driver board. Ordering driver board to resolve the issue ; ordrng 1 W10830288 (LED DRIVER)
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Customer couldn’t remove old filter. Managed to remove filter to find previous owners used an incorrect filter brand and it was wedged into place. Installed new filter for customer, customer had correct filter. No further issues at this point. Collected Sc & labor"
Near Lakehills, TX 78063
Justin
Job Details: 08/04/2020
ICEMAKER (STANDA KITCHEN AID KUIC18NNXS2 "Calling techline to assist with troubleshooting. Customer said unit made a few pieces of ice that night. Checked on it in the am their was nothing in bin. Joel is assisting, found level sensor bad, recommended replacing assembly pump and main to pump harness. Found grid cutter damaged will need to be replaced. ; rqstng P&A on 1 WP2313637 (grid-cuttr) and 1 WPW10340992 (harns-pump)"
Near San Antonio, TX 78257
Colton B.
Job Details: 08/04/2020
WASHER MAYTAG MVW6230HW0 "Customer having issues with no spin on normal setting. Finding issue to be that the spin setting was turned off in the normal mode, but not the other modes. Unit tested good, no error codes."
Near Floresville, TX 78114
Steven G.
Job Details: 08/04/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Checked refrigerator found unit not cooling low on freon, replaced compressor and evaporator vacuumed and charged unit everything is working normal now"
Near San Antonio, TX 78245
Justin
Job Details: 08/04/2020
WASHER MAYTAG MVWB765FW "Found F8E1, F7E8, F2E1, stored in system. Found water valve bad, replaced. Ran calibration and diagnostics. Tested unit to complete."
Near San Antonio, TX 78255
Douglas H.
Job Details: 08/04/2020
DISHWASHER KITCHEN AID KDTE334GPS0 Customer stated unit leaking from side of door. Found evidence of water stain on floor and customer had pictures. Took door apart to find inner door insulation that is wrapped over the door stabilization bar was tucked into the bottom of the wash basin. Adjusted insulation so that it sat on the outside of the wash basin. Unit testing good now with no leaks. Unit is under warranty per proof of purchase. Yes to survey and leave behind.
Near San Antonio, TX 78245
Richard G.
Job Details: 08/04/2020
DRYER WHIRLPOOL WED4815EW1 "Replaced thermal fuse, thermostats, and thermal cutoff. Ran dryer for 15 minutes without breaker tripping. Tested to complete. Unit is good to go."
Near San Antonio, TX 78259
Jim G.
Job Details: 08/04/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 Verified issue was due to a faulty console. ; ordrng 1 W11428583 (CONSOL)
Near Boerne, TX 78006
Douglas H.
Job Details: 08/04/2020
REFRIGERATOR KITCHENAID KBFC42FTS04 "Last trip had defective right and left door. This trip installed right door. Left door the mullion still didn’t line up. Calling marcone for parts research about this door. Spoke with Joana, explained the situation and she said she is sending it to Whirlpool parts research. Looped AE and DB into as well. ; saved tckt"