Near Moneta, VA 24121
Uriah B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Found leak in upper right corner of freezer door. Siliconed inside of door as best I could. Checks pretty good. Cx to observe. ; used 1 8201711 (Silicone adhesive) from stock
Near Moneta, VA 24121
Uriah B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer led module out. Replaced module. Checks ok. ; used 1 W10695459 (Led module) from stock
Near Universal City, TX 78148
S. L.
Job Details: 10/15/2020
MICROWAVE OVEN WHIRLPOOL MMV4205FZ3 "Found open fuse and failed upper microswitches replaced upper interlock. Switches and fuse ran test all operations normal collected parts labor services fee and tax. Job complete.; used 1 W10138793 (FUSE-THRML), 2 W10727360 (SWITCH), and 1 WPW10156813 (INTERLOCK) from stock"
Near Live Oak, TX 78233
S. L.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL MMV5219DE4 "Removed panel replaced control. Retested unit,unit heating all operations normal."
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/15/2020
UPRIGHT / CHEST WHIRLPOOL WZF34X20DW Unit is cooling. No leaks. Tested to complete.
Near San Antonio, TX 78232
Jim G.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Adjusted plate slightly to make it more sensitive. Issue resolved to customer’s satisfaction.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 Replaced icemaker and harness.collected parts and labor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78204
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR SAMSUNG RF28HDEDBSRAA Installed new control and auger assembly. No further issues. Tested to complete.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Installed new relay, fan and controls. No further issues. Tested to complete."
Near San Antonio, TX 78202
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KBFS25ECMS00 Customer states she has extended warranty. No authorization or dispatch from extended warranty company. Customer will need to call and have information sent to us.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/15/2020
MICROWAVE OVEN SAMSUNG MC17J8000CS I contacted Samsung technical support and spoke to James reference #7003991442 who informed me that the magnetron should be replaced. After testing unit verified that it is in fact not heating at all.; ordrng 1 OM75P(10)ESGN (MAGNETRON)
Near San Antonio, TX 78260
Jim G.
Job Details: 10/15/2020
DISHWASHER KITCHENAID KDTE204GPS0 Verified issue at the terminal block. Rewired properly. Issue resolved. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78259
Jim G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 Disconnected pantry UI and power cycled which corrected most issues. Customer declined repairing UI. Collected service fee.
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Replaced light module. All lights are now functioning as designed. This was a PL1. Our customer paid out service fee in full.
Near San Antonio, TX 78257
Colton B.
Job Details: 10/15/2020
WASHER WHIRLPOOL WFW560CHW0 "Issue is that the unit will not drain and spin. Found F0E2 error code. Talked to customer about proper detergent usage. Unit tested good. Dispatched as a warranty job, so I did not collect any payment."
Near San Antonio, TX 78215
Jesus C.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE510S0HS1 Use authorization. WSTPPSTAPL1. Tested unit. Hot cooktop and cooktop on indicators are on. Will not shut off. Called techline. Will need to replace control. Sr 7729023285; ordrng 1 W11316353 (cntrl-elec)
Near San Antonio, TX 78260
Jim G.
Job Details: 10/15/2020
RANGE WHIRLPOOL WEG745H0FS Switch membrane is at fault. ; ordrng 1 W10728529 (swtch-memb)
Near San Antonio, TX 78266
Shawn W.
Job Details: 10/15/2020
FREEZER WHIRLPOOL WZF34X20DW01 "The unit still had a slight a,punt if icing on the inner upper door. I applied the electrical grade silicone to the cabinet as directed by Tech line."
Near San Antonio, TX 78222
S. L.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE505W0HB1 Removed rear panel replaced harness reassembled preheated unit and cooktop all operations normal.
Near San Antonio, TX 78232
Tommy B.
Job Details: 10/15/2020
WASHER MAYTAG MHW8630HW1 Communication error between tech and parts. Tech did not keep part on accident. ; schdld next appmnt for 10/13 TUE !
Near Boerne, TX 78015
Colton B.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED8500DC3 Customer has Lowe’s Extended warranty but we do not have a Lowe’s dispatch. Customer will go back and schedule with Lowe’s.
Near Helotes, TX 78023
Tommy B.
Job Details: 10/15/2020
REFRIGERATOR SAMSUNG RF28HFEDBS Spoke with MD and the customer has called in stating they are receiving a new unit and they canceled the appointment.
Near San Antonio, TX 78257
Colton B.
Job Details: 10/15/2020
VENT HOOD UNKNOWN UXD8636DYS0 "Installed switch that customer ordered, unit still did not work properly. Called techline who stated that the issue is the switch housing. Ordering that and returning on Thursday. ; ordrng 1 W10833182 (covr-swtch)"
Near Schertz, TX 78154
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Our customer was having problems pulling out the ice bin which is common on this model. I showed him how to pull it out and how to reset it. Also explained that if the ice bin gets full it will have a tendency to get stuck. Unit is making and dispensing ice and is fully operational.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced door. Tested to complete. Good to go.
Near San Antonio, TX 78233
S. L.
Job Details: 10/15/2020
DRYER MAYTAG MED7230HC0 Found power button not working no error codes. Unit is starting and but cannot power unit down unplugged retested power working now. Ordered new UI call when part comes in.; ordrng 1 W11413567 (UI)
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Doors not leveled. Found door bolts for door hinge were loose causing door to sag. Secured all bolts. Door now sits level. No further issues. Tested to complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 10/15/2020
WASHER WHIRLPOOL MVW7232HW0 "Customer complaint is that the unit is very loud during spin. Also states the rinse cycle is taking a long time. Entered diagnostics and found no error codes. Ran unit through automatic diagnostic cycle. Did not notice anything out of the ordinary. Manually put the unit into high speed spin, did not find any issues with unit. Tested to complete. Unit is good to go."
Near San Antonio, TX 78253
Richard G.
Job Details: 10/15/2020
DISHWASHER AMANA ADB1400AGB1 Customer complaint is that the unit is not cleaning dishes properly. Entered diagnostics and found no error codes. Water was turned off to unit when I arrived. Turned on water. Ran unit through automatic test and all steps passed. Tested to complete. Unit is good to go.
Near Adkins, TX 78101
S. L.
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW5000DW1 Removed washplate Found worn out hub and gear case causing no spin and noise needs OTL.; rqstng P&A on 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/15/2020
DRYER MAYTAG MED7230HW0 "Replaced console, thermal cutoff, element,and thermostat. Tested to complete. Unit is good to go."
Near San Antonio, TX 78254
Richard G.
Job Details: 10/15/2020
DRYER MAYTAG MED6630HC1 "Customer complaint is that the unit has long drying times and sometimes when it says there is 30 minutes left, the unit will shut off after a few minutes. Tested ventilation with vent test kit. All good. Found unit to be tilted backwards, keeping clothes from touching the sensor in the front of the unit. Adjusted legs on unit so that sensor can properly check dryness on clothes."
Near San Antonio, TX 78258
Jim G.
Job Details: 10/15/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 "Verified issue was cleaning and faulty drain pump. ; ordrng 1 W10863947 (tube) and 1 W11033204 (hose) and 1 WPW10485962 (sensor) and 1 WPW10485962 (sensor), used 1 WPW10489125 (DRAIN PUMP ) from stock"
Near Cibolo, TX 78108
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 "Temperatures are good in the RC and FC. Our customer has been e Perone I gotta a high pit he’d noise since they bought it. When running through diagnostics I found that the right RC door switch is not functioning. I also found that the FC temperature was set at -2 degrees F. I reset it to 0 F, manufacturers recommended level. The door switch is working when not in diagnostics but does not function as designed in diagnostics. This unit will need a new door switch and a new control board. The noise happened and I explained to our customer that this was a normal noise but hopefully will be less once the door switch problem is repaired. Parts ordered.; ordrng 1 W11224256 (cntrl-elec) and 1 W11396033 (SWITCH)"
Near , TX 78015
Colton B.
Job Details: 10/15/2020
OVEN ELECTRIC (S WHIRLPOOL WOS72EC0HS02 Issue was that the gasket was not properly secured. Called ahead to builder who said he fixed it. The house has been shifted into customer name. If customer still wants us to come look at it they can make a warranty claim per builder.
Near San Antonio, TX 78253
Richard G.
Job Details: 10/15/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Customer states Texas Home Appliance previously serviced unit and ordered parts. Says he called wpl and they sent us out. He is going to call wpl back and ask about the other company that ordered the parts. Closing.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF04 "Customer complaint is that the icemaker stopped working. Verified issue. Replaced icemaker. Unit harvested and called for water. Collected service call, labor, and parts cost."
Near Schertz, TX 78108
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found that the temperatures in the RC at 43 F, deli 50 F, FC 7 F. Our customer started experiencing low or no ice production, then the water dispensing went out, then the lights. I noticed that the door ajar light was on. I noticed that the deli drawer control was not working. I unplugged the control and plugged it back in and the lights came back on but it did not fix the door ajar issue. The deli control will need to be replaced. Found that the temperatures for both compartments were not set at manufacturer recommended levels. I set them where they needed to be. On service test 16 the left RC door are showing closed when opened and the right RC door deli and FC door is showing open when closed. All thermistors are not communicating with the microprocessor on their independent tests. On service test 56 for Ice maker I received an error code E2 for motor lost position. On service test 57 the ice maker would not harvest. On service test 59 the ice
Near San Antonio, TX 78253
Justin
Job Details: 10/15/2020
RANGE WHIRLPOOL WEG745H0FS0 "Unit is working as designed, ignitor will click around high level If you go slightly past. Nothing to change."
Near San Antonio, TX 78254
Justin
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Gasket came loose, placed in correct spot. Customer said she did that but came loose. If she calls back in we will need to order and replace gasket. W10835073 and W10653357."
Near San Antonio, TX 78254
Justin
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Replaced control board. Tested to complete.
Near Somerset, TX 78069
Jesus C.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED5100HW1 "Tested unit. Will not run with more than a few items. Will need to replace motor, control and UI.; ordrng 1 279787 (motor) and 1 W11413569 and 1 W11419056"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 "Customer issue is freezing evaporator in refrigerator. Pre screen parts are the ones we need. Turned on basic defrost mode to help some until parts come in. Customer defrosted unit themselves, so it is working well now. We just need the new parts to keep it that way. ; saved tckt"
Near San Antonio, TX 78245
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR SAMSUNG RF28HMEDBS Installed service kit. No issues during testing. Tested to complete.
Near San Antonio, TX 78256
Colton B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Issue was a poor sealing freezer. Replaced gasket, unit tested good."
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL WMH3107HB3 Tested unit. f1e4 error code. Will need to replace interlock and control. ; ordrng 1 W10892389 (cntrl-elec) and 1 W11244494 (interlock)
Near Floresville, TX 78114
S. L.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WFC150M0EB3 Pulled unit replaced all 4 infinite switches reassembled tested unit all operations normal.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Swapped out control board to resolve electrical issues. Collected parts and labor.; ordrng 1 W11203924 (contrl-box)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/15/2020
ICEMAKER (STANDA KITCHEN AID KUIC15PHZS0 "Verified pump is at fault, it it appears there is so much scale deposit that that the recirculation pump and possibly the diverter pump are damaged. ; ordrng 1 W10863947 (tube) and 1 WPW10489125 (pump)"
Near San Antonio, TX 78258
Jim G.
Job Details: 10/15/2020
ICEMAKER (STANDA KITCHENAID KUIC15PHZS0 I’ve installed the water valve however the water line which leads to the reservoir is cracked. Recirculation pump appears to be failing. ; ordrng 1 W10863947 (tube) and 1 WPW10217922 (tube) and 1 WPW10489122 (pump)
Near Lakehills, TX 78063
Justin
Job Details: 10/15/2020
WASHER SAMSUNG WF42H5200AF/A2 "Calling tech support for issues, code was door lock stored in unit. Unit working as designed at this time. Will have customer take a video next time if it happens again."
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/15/2020
WASHER SAMSUNG WA48H7400AW/A2 Customer stated that the issue is the unit will not complete cycles. Stated that he completes the wash portion and then goes into spin and drain but then does not finish the cycle but resets to the rinse and drain again. Unit will need a control board to resolve issues. Ordering new control board ; ordrng 1 DC92-01625R (CONTROL)
Near San Antonio, TX 78258
Jim G.
Job Details: 10/15/2020
DRYER MAYTAG MEDX655DW1 Corrected loose power button. Issue resolved. Used wire tie to secure harness and power button. ; used 1 WP8567668 (WIRE TIE ) from stock
Near Bandera, TX 78003
Justin
Job Details: 10/15/2020
WASHER ROPER RTW4516FW2 "Will need to order water valve, found F8E1 stored in unit. Control could be causing issue as well. ; rqstng P&A on 1 W11170318 (cntrl-elec) and 1 W11210463 (valve)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/15/2020
WASHER MAYTAG MHW6000XW2 F6e1 communication error between MCU and CCU. Found issue to be motor control. Quoted 577.32 for all costs. Customer wants to proceed with repair. Ordering motor control to resolve the issue. Collected Sc. ; ordrng 1 WPW10374126 (MOTOR CONTROL)
Near San Antonio, TX 78250
Tommy B.
Job Details: 10/15/2020
WASHER MAYTAG MVWB835DW5 "Customer stated that on the cycles that use heavy agitate or spin, the unit does not count down the timer. Diagnostics revealed error codes F0E3 F7E2 F2E1. Found issue to be caused by a faulty stater. Ordering parts to resolve issues.; ordrng 1 W10915700 (stator)"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/15/2020
MICROWAVE OVEN WHIRLPOOL WMC30516HZ0 "Customer complaint is that the mw door will not open when the button is pushed. This is a countertop mw. Per techline, customer needs to call wpl customer care and request replacement."
Near Sutherland Springs, TX 78161
S. L.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Tested unit found compressor and condenser fan not on. Tested voltage needs new inverter and needs condenser fan motor due to melted rubber band on fan motor.; ordrng 1 W11087200 (invrtr-box) and 1 W11127829 (motor-cond)
Near Saint Hedwig, TX 78152
S. L.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Found front right roller cracked needs new assembly call when part comes in.; ordrng 1 W11256723 ( ROLLER)
Near Boerne, TX 78006
Douglas H.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS331SDHB02 "Unit not cooling properly and unit running continuously. Found issue to be restriction in SS. Vacuumed unit for an extended period of time to remove restriction. Recharged unit, held charge. Unit began cooling immediately upon testing with normal noise. Customer approved of noise level."
Near San Antonio, TX 78217
Jim G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WZF79R20DW Installed control. Issue resolved.
Near Schertz, TX 78154
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Our customer was having problems with the unit making ice and the water dispensing. The unit will dispense water and the ice maker fills with the filter out of the housing. The water filter housing will need to be replaced. Part ordered. Customer paid our service fee; ordrng 1 W10350062 (water filter housing)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Customer stated that the unit is not holding complete temperature and also that the display functions intermittently. The numerical display is not present and the unit cannot be reset. Could not into diagnostics or programming. Ordering control board to resolve issue.; ordrng 1 WPW10503278 (refer elect cont brd)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/15/2020
MW-HOOD COMBO WHIRLPOOL WMH31017AB1 "Called customer, wants to cancel appointment and will look into replacement microwave."
Near San Antonio, TX 78255
Douglas H.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE505W0JZ0 Unit showing cooktop on and cooktop hot lights on. Found reason for on light to be right front infinite switch. Found cause of hot light on to be faulty sensor in control. Ordering both to resolve the issue. Control on b/o; ordrng 1 W11314391 (CONTROL ) and 1 WP3149400 (SWITCH)
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED4815EW1 Customer stated that the issue is the unit was very hot and made a screeching noise. Heat appeared normal but there was a squeak from the unit. Used dryer repair kit to replace pulley which was origin of the noise.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Cleared a physical obstruction to the drain line tIn the freezer. There was ice build up at the bottom of the compartment. The leak was not coming from ice maker. Used wire tie to hold drain tube in the correct position. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78253
Justin
Job Details: 10/15/2020
RANGE AMANA AGR5330BAB3 "Need bulb light and socket, and control board. ; ordrng 1 W10856866 (sockt-lite) and 1 W10888179 (bulb-light) and 1 WPW10556708 (cntrl-elec)"
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Tested unit. Leaking at coupler at evap. Will need new evap. ; ordrng 1 W11407409
Near Bulverde, TX 78163
Jim G.
Job Details: 10/15/2020
VENT HOOD WHIRLPOOL WVW7336JS0 Vent hood chimney is a sliding mechanism. There is no place to secure hood save to the wall which I cannot do. Used wire tie to secure in place in the mean time for a better fit that before. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78254
Richard G.
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF520PADM5 "Customer complaint is that the unit is tripping the breaker. Also states it has stopped draining. Customer replaced garbage disposal recently. Cap was not removed from new disposal,keeping unit from draining. Removed cap, drain is now good. Ran unit through diagnostics cycle. Did not find any issues with unit. Tested to complete. Unit is good to go. Collected service call fee."
Near Bulverde, TX 78163
Jim G.
Job Details: 10/15/2020
REFRIGERATOR JENNAIR JUD24FCECX00 I’ve verified that the icemaker is non responsive. ; ordrng 1 4317943 (icemaker only)
Near San Antonio, TX 78249
Colton B.
Job Details: 10/15/2020
DRYER WHIRLPOOL WED7000DW2 Issue is that the dryer is not drying clothes. Dryer tumbles and heats well. Finding issue to be a severely clogged exhaust vent in wall. There was standing water in the exhaust hose and dripping water in the vent. Notifying front office of vent issue.
Near San Antonio, TX 78253
Justin
Job Details: 10/15/2020
DISHWASHER AMANA ADB1400AGB1 Found wire nut not fully connected to plug wiring. Good to go.
Near Schertz, TX 78154
S. L.
Job Details: 10/15/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 Ran ice maker icemaker has no error codes icemaker successful in harvest and fill noise from icemaker is normal. Customer complained about moisture accumulation on left door at bottom checked mullion heater heater was cold checked humidity in unit humidity at 34% checked mullion heater heater was cold activated heater in service mode found heater working. Set heater to on 100% and heater stopped verified heater is good verified voltage no voltage from main control. Needs new UI and possibly main control. Call when parts come in.; ordrng 1 W11330971 (Ui) and 1 WPW10675033 (cntrl-elec)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Customer complaint is that the unit is leaking and the top rack is coming off. Checked out unit and found no leaking or evidence of leaking. Right side rack stop is missing. Replaced stop with truck stock. Left leak detection sheet with instructions.; used 1 WPW10082861 (STOP) from stock
Near San Antonio, TX 78201
Tommy B.
Job Details: 10/15/2020
DRYER WHIRLPOOL MEDB765FC0 Called tech line spoke to Leon. SR7729031990Recommends swapping out door based on prior work completed. Ordering parts to resolve issue. ; ordrng 1 W11126813 (door) and 1 W11236403 (door)
Near Bulverde, TX 78163
Shawn W.
Job Details: 10/15/2020
RANGE SAMSUNG NX58H5600SS/AA Replaced knob. Unit now functions as designed.
Near San Antonio, TX 78225
Jesus C.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRT318FMDW0 Tested unit. Found ice buildup on freezer fan. Not allowing airflow to fresh food. Cleared ice buildup good airflow. Tested to complete.
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/15/2020
DRYER MAYTAG MEDB835DW4 Unit was miswired. Rewired properly. Issue resolved.
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW7120HW0 Tested washer. Hinges and lid will need to be replaced. ; ordrng 1 W11128305 and 1 W11128306 and 1 W11470212
Near Selma, TX 78154
S. L.
Job Details: 10/15/2020
COOKTOP GAS WHIRLPOOL WCG97US6HS00 Checked unit found power burner cap was on right front causing unit to no ignite on either burner installed burner caps correctly tested all operations normal install instruct today.
Near Schertz, TX 78154
S. L.
Job Details: 10/15/2020
DRYER MAYTAG MEDC465HW0 Found L2 on terminal block burnt. Used truck stock kit repleaced block and repaired L2 tested all operations normal. Advised customer that he will need new power cord.; used 1 279320 (BLOCK-TERM) from stock
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Freezer door is visible dented. ; ordrng 1 W11436967 (FREEZER DOOR (STAINLESS))
Near San Antonio, TX 78253
Richard G.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Replaced harness. Unit is good to go.
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/15/2020
RANGE AMANA AER6603SFS2 Swapped out PCB to resolve voltage and heating issues. Unit testing good at this time.
Near Schertz, TX 78108
S. L.
Job Details: 10/15/2020
WASHER WHIRLPOOL WFW6620HC0 Checked unit found error codes ran test cycle spoke with customer about overloading removed front found abrasion on bellow per service pointer W11436352 checked pedestal and checked leveling of unit needs new bellow and ACU.; ordrng 1 W11322905 (ACU) and 1 W11322905 (BELLOW)
Near Boerne, TX 78006
Tommy B.
Job Details: 10/15/2020
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Last visit found faulty sensor. This visit swapped out with new sensor to resolve issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78251
Justin
Job Details: 10/15/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Found icemaker with code E5, replaced icemaker and ran harvest and fill test. All test passed."
Near Bulverde, TX 78163
Shawn W.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Replaced start device, capacitor and control board. Called Dustin at Tech Line to validate concerns. SR#7729031950. I adjusted leveling to ensure proper door closure and heated treated the freezer door gasket. Unit is fully operational now."
Near San Antonio, TX 78251
Richard G.
Job Details: 10/15/2020
REFRIGERATOR KITCHEN AID KRSC503EBS01 Customer complaint is that the unit has stopped cooling on the refrigerator side. Will need evaporator fan and thermistor.; ordrng 2 W10316760 (thermistor)s and 1 W11098695 (fan-scroll)
Near San Antonio, TX 78260
Tommy B.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Customer stated that the issue with the unit is that items on the top shelf are freezing. Explained to the customer the direction of airflow and how the unit cools itself. Also explained to customers ways to avoid having items with high water content freezing in the refrigerator. Also show the customer how to set the temperature using the user interface. The unit is functioning as designed with no further issues at this time.
Near San Antonio, TX 78245
Justin
Job Details: 10/15/2020
DRYER AMANA NED4655EW1 Need to order new plug for unit. Wrong plug for this wall outlet. ; ordrng 1 PT220L (cord-power)
Near Selma, TX 78154
S. L.
Job Details: 10/15/2020
WASHER MAYTAG MVWX655DW1 Found off balance spin checked level checked dampers checked shifter cam and hub found basket off balance and bent gearcase need OTL.; rqstng P&A on 1 W10752719 (basket) and 1 W11035751 (gearcase)
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/15/2020
WASHER MAYTAG MVW6230HW Verified a motor error in diagnostics but could not duplicate any other errors. Inspected unit and used wire tie to secure harness. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78215
Jesus C.
Job Details: 10/15/2020
RANGE WHIRLPOOL WFE510S0HS1 Following tech lines suggestion replaced control. Issue still occurs. Troubleshoot further for same issue. Found front right switch and back right switch are causing issue. Ordering new switch and burner. ; ordrng 1 W11171119 (elmnt-surf) and 1 WP3149400 (switch-inf)
Near Boerne, TX 78015
Colton B.
Job Details: 10/15/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Issue is that float switch was not plugged in by installer. Plugged float switch in, unit tested good."
Near Universal City, TX 78148
S. L.
Job Details: 10/15/2020
REFRIGERATOR WHIRLPOOL WRF535SMBB00 "Spoke to AE this is Lowes dispatch recieved ok to proceed found bad ice maker,ordered new one call when part comes in.; ordrng 1 W10884390 (icemaker)"
Near San Antonio, TX 78238
Richard G.
Job Details: 10/15/2020
WASHER MAYTAG MVWC565FW2 "Spoke with customer, she is concerned about being charged for a return visit. Previous technician found that unit is operating normally. She states that previous technician told her that all of these machines are faulty and are not filling the way they are supposed to. Unit is water efficient and senses weight of clothing to determine water level. Customer is not satisfied with the way the unit operates and doesn’t feel that it cleans efficiently. Informed the customer that nothing can be done with the unit to make it operate the way she would like it to, and informed her I would put her concerns in my notes and she can contact Whirlpool customer service."
Near San Antonio, TX 78249
Colton B.
Job Details: 10/15/2020
WASHER WHIRLPOOL WTW7000DW0 Issue is a no drain washer. Finding issue to be a faulty drain pump. Ordering and returning. ; ordrng 1 WPW10581874 (pump-water)