We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Corpus Christi, TX 78414
John L.
Job Details: 12/14/2021
Installed installed glass, issue resolved.
We serviced a
AMANA RANGE
Model ACR4303MFS
Near Corpus Christi, TX 78411
Adam
Job Details: 12/14/2021
Customer complaint of error code on display as well as back right burner not staying on. I was dispatched with the control board so I didnt take care of the issue for the F10 customers now use their oven. As far as the back right burner goes customer still has a complaint of it not working and this would be my second visit to the unit. Customer states they will turn on burner sometimes it will light other times will not. Replace burners as well as switch to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Corpus Christi, TX 78414
John L.
Job Details: 12/14/2021
Installed new gear case, tested unit after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78415
Adam
Job Details: 12/13/2021
Unfortunately notes from original job did not attach and neither did quick pic of model serial number nameplate. Trying to contact customer today through phone number continues to ring unable to make contact. Rescheduling job to myself December 14 and then attempt to try to make contact with customer; schdld next appmnt for 12/14 TUE !
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Refugio, TX 78377
Michael
Job Details: 12/13/2021
Installed drain pump, calibrated and performed a diagnostics test, completed with no issues or error codes. No visual leaks, the appliance is draining and working normal.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78415
Adam
Job Details: 12/13/2021
Inspection of unit does show that there is a breakdown in heating element bushings that will required to be replaced. But due to the nature of the second issue of the machine I have refrain from installing heating element because it would not resolve customers issue at this time. Second issue will require a foot switch and vent assembly in order to resolve.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Seadrift, TX 77983
Michael
Job Details: 12/13/2021
The strike on the lid was broken. F5E4, F0E7, F7E9, error codes, cleared error codes. I found one in my van, installed strike , calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78410
John L.
Job Details: 12/13/2021
Inspected unit, found bolt that secures agitator and wash plate has come loose overtime. Reattached add tightened bolts, issue on this unit has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Sinton, TX 78387
John L.
Job Details: 12/13/2021
Inspected unit, unit has one error F1E0 internal board failure. Replace board and issue has been resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Corpus Christi, TX 78409
Adam
Job Details: 12/13/2021
Customer complaint of unit stuck on rinse cycle and will not advance. Inspection of unit shows error code for Basket speed fault unbalanced load and over suds. Holding power button down for several seconds stop the unit and then manual testing of hot and cold water valve as well as drain agitate and spin show all good function. Calibrated unit and ran verification cycle no issues found. Issue resolved
We serviced a
AMANA DRYER
Model NED4655EW1
Near Corpus Christi, TX 78415
Adam
Job Details: 12/13/2021
Customer complaint of multiple cycles for clothes to get dry. Inspection of unit shows good operation in excellent temperatures issue however with the way customer has exhaust for the dryer set up. Unfortunately customer has very little to almost no room to properly install exhaust hose. Because of this exhaust hose is pinched in several places and on top of it advance out through the floor and underneath the home it rises back up into a scoop which again is not allowing air to circulate out of the unit. Advise customer there is no issue with the machine but in fact with exhaust set up advise customer on proper installation and best case scenario. Issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Alice, TX 78332
Adam
Job Details: 12/13/2021
Customer complaint of washing machine lid has broken at the hinge point. Will need to replace lid and screws to resolve issue.
We serviced a
WHIRLPOOL MICROWAVE
Model YWMH31017HB04
Near Port Aransas, TX 78373
John L.
Job Details: 12/13/2021
Unable to install components, as unit is secured and there seems to be no way to remove unit. Well customer to call RV dealer for any information that would help in the removal of the microwave. Was unable to get any information, customer will need to take RV in to have microwave removed. customer will reschedule once that is taken care of.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Kingsville, TX 78363
Adam
Job Details: 12/13/2021
Customer complaint of loud noise during operation. Inspection of unit shows there is a loud noise coming from back right hand corner of the unit further inspection shows idler pulley and support roller wheels have gone bad. Also voltage on motor fluctuates. Will need to replace motor idler pulley and support rollers to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cibolo, TX 78108
Zachary
Job Details: 12/13/2021
Checked still no errors. Replaced ACU per service pointer. Put washer into #12 service cycle. Performed all functions properly. No issues or error codes found. Washer is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/13/2021
I called our customers at around 5:45pm to let them know I was running late but would still come out. I received a message that the phone was not taking calls at the time. I became even further backed up on a troubled repair. I called our customer around 8:00pm to inform them that I would still come out. They answered but we had a bad connection and I lost them. I called back again and received the message that the phone was not taking calls. I arrived at the home at around 8:30pm and it looked dark in the home. I did not want to wake up any kids that might be sleeping. We will have to try and reschedule for another time.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78224
Daniel
Job Details: 12/13/2021
Customer reported oven not heating at all. After inspection found oven getting zero amount of heat. Installed thermal sensor and tested unit but still did not heat. Noticed the bake element would not turn on at all. Changed control and tested unit once again and still no heat with again no activation of the bake element. Tested outlet and its getting the correct 240 voltage. Ordered bake & broil elements. Will return when parts are available to finish repairs.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402EPA01
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/13/2021
Tested unit. Filter housing not ejecting filter. Will need new housing.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near San Antonio, TX 78242
Jay
Job Details: 12/13/2021
Latch is working as are springs. Strike latch is completely missing. Ordering strike latch. 1 on hand, customer is requesting service by Friday due to upcoming surgery.
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Boerne, TX 78015
Scott
Job Details: 12/13/2021
Customer complaint was issues with multiple burners having too big of flames and both ovens turning themselves off. Ordering burner heads and caps for all burners and also ordering pressure regulator and control to fix issue. Team needs to contact customer when parts come in so customer can have the company that remodeled her kitchen there to take out the oven. I was unable to move and oven is making contact with her marble countertops and customer said she would like to have them there to do it and I dont want to risk any doing any damage to her countertops.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354DSS4
Near San Antonio, TX 78258
Jim G.
Job Details: 12/13/2021
Unit performs properly. Passed all diagnosis tested.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Customer stated the range cooktop was working but not the oven found issue to be main wire harness wires to terminal were burnt. Need to order main harness.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Live Oak, TX 78233
Chris S.
Job Details: 12/13/2021
Replace thermostat to see unit dryer is heating up and working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near San Antonio, TX 78248
Jim G.
Job Details: 12/13/2021
I verified a faulty actuator. Replaced component. Issue is resolved. Also ran recalibration sequence.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near San Antonio, TX 78238
Drew
Job Details: 12/13/2021
Per service pointer W11395614A. Need to order the timer/ccu.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near San Antonio, TX 78250
Douglas H.
Job Details: 12/13/2021
Checked running pressures. Low side 0 psi, but not in a vacuum; high side around 110 psi. Pressures dont indicate a leak. Pressures equalized properly so no restriction. 1.89 amp draw. All signs are pointing to faulty compressor. Contacting techline per notes. Spoke with Bruce. Gave all info on everything checked. Wanted to run test 4, while checking pressures. Stated pressure readings kinda low. Stated kinda sounds a low side leak. I also explained couldnt locate the leak. Stated to separate the SS to attempt to locate the leak but to also replace the compressor again if can locate the leak. Stated if couldnt locate the leak at that point to call back in because its likely in the heat exchanger at that point. Ordering compressor per techline.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near San Antonio, TX 78209
Chris S.
Job Details: 12/13/2021
On arrival checked parts and panel has another dent in it call customer to let them know that we need a re-order panel. Customer is going to try to call Jen air and see if they can deliver the panel straight to the house and if they can cover everything since every time we get a new panel its damaged.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW3430IL03
Near San Antonio, TX 78209
Chris S.
Job Details: 12/13/2021
Replaced UI tested unit everything working properly.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGS550ESS01
Near Boerne, TX 78015
Douglas H.
Job Details: 12/13/2021
Customer reported issues still persists after previous repair. Replaced valve to resolve the issue. Unit performing as designed now. No further issues at this point. Unit Is under warranty
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near San Antonio, TX 78249
Jim G.
Job Details: 12/13/2021
Replaced faulty motor sump and verified coverage via trade partners.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near San Antonio, TX 78252
Jay
Job Details: 12/13/2021
Ice maker arm wont stay in stop position. Could not fix. Ordering new ice maker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Antonio, TX 78253
Jay
Job Details: 12/13/2021
Replaced motor assembly and inlet valve. Unit testing ok.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PRTS3
Near Shavano Park, TX 78230
Jim G.
Job Details: 12/13/2021
I was able to verify a faulty diverger pump as well as a damaged heater grid. Ordering bi. Thermistor as a precaution.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Boerne, TX 78006
Douglas H.
Job Details: 12/13/2021
Last trip found warped mullion and failing control. Replaced both to resolve the issue. Unit functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS
Near Boerne, TX 78006
Douglas H.
Job Details: 12/13/2021
Last trip found issue to be regulator causing noise issue. Replaced regulator to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/13/2021
I removed the tear and top panel, shocks, inner and outer baskets, gearcase, motor, shifter, capacitor, drain pump and cam. I replaced the inner and outer basket, gear case, retainer, wash plate and reassembled unit. I ran load size calibration and automatic test mode. The sound did not replicate. In manual test mode it did I spoke with both DH and Bruce, Senior Technician at Whirlpool. There are technical writer errors in the Service Pointer. The sound actually emanates from the gear case, not the ACU. Also, If the sound does bot show up in automatic test mode it is the TRIAC problem in the ACU. Technical Service Pointer #: W11520474 Rev A Action Required: Mandatory Top Load Washers Noise During Spin. I have ordered the ACU.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS8
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/13/2021
Our customer is having problems with wash quality and spots being left on dishes. They have tried using rinse aid with no improvement. Model Number: DU1055XTVS8. Serial Number: F12015428. Our customer has been using LemiSine rinse aid which reads havoc on dishwashers. All their products cause major problems for dish washers. I ran this unit on normal and and when opened found the LemiShine build up in the water. This unit is filling washing and draining. Our customer told us they were having problems before they started using the LemiSine. I noticed when I first looked at the rinse aid dispenser that it was not full and they had filled it up 4 washes ago. This unit will need a new main control and dispenser. I pointed him in the right direction on quality products and Affresh dishwasher cleaner.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78240
Drew
Job Details: 12/13/2021
Called customer to give eta, said they needed to reschedule ; schdld next appmnt for 12/27 MON PM
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/13/2021
Customer does not need service at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Tested unit. Will not start cycle. Can hear relays clicking in control. Good power supply. No power going to motor. Will order and replace Motor and control.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Boerne, TX 78015
Scott
Job Details: 12/13/2021
Changed out dispenser,tub gasket and console and tested with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78245
Jay
Job Details: 12/13/2021
Replaced relay and even fan motor. Unit testing ok.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78255
Scott
Job Details: 12/13/2021
Changed outer door and inner door and had no further issues.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/13/2021
Last trip had damaged left front burner. Replaced left front burner to resolve the issue. Unit functioning as designed now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS04
Near San Antonio, TX 78256
Scott
Job Details: 12/13/2021
Customer complaint is door is not shutting all the time. Tested and found door is shutting and instructed customer that left door needs to be shut before right other wise the right door will kick open. Found damage to gasket. Ordering gasket to fix issue.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near San Antonio, TX 78231
Drew
Job Details: 12/13/2021
Customer stated they did not need service any longer the unit has been functioning properly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78237
Jay
Job Details: 12/13/2021
Washer wouldnt drain. Couldnt hear drain pump. Replaced unit. Testing ok. Unit is in warranty.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Tested unit. Bake not functioning. Found bad control. Replaced control. No further issues during testing. Job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Tested unit. Noise during testing. Found blower wheel cracked. Will replace blower.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78237
Jay
Job Details: 12/13/2021
Replaced thermal sensor, control board, and heating element. Unit testing good.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
After double checking probe found that the sensor is pulling the correct amount of resistance according to room temperature with the present error code only thing that would be left is the control.
We serviced a
JEN AIR RANGE
Model n/a
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/13/2021
Upon arrival couldnt locate a model tag anywhere on the unit. Tested unit for issue complaint. Found nothing wrong with unit whatsoever. Unit is functioning as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78258
Douglas H.
Job Details: 12/13/2021
Confirmed issue to be weak suspension. Replaced suspension to resolve the issue. Calibrated unit and ran auto testing to confirm unit functioning as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Helotes, TX 78023
Scott
Job Details: 12/13/2021
Changed out evap fan motor and tested with no further issues.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SZ04
Near San Antonio, TX 78245
Scott
Job Details: 12/13/2021
Changed out drain pump but did not fix issue. Had error code f99 come up indicating control not compatible with ui. Ordered new control and ui to fix issue. Also ordering inlet valve just in case. Team will contact customer when parts come in.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Boerne, TX 78006
Drew
Job Details: 12/13/2021
Replaced the igniter and regulator/valve. Unit began working. No further issues at this point
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78255
Drew
Job Details: 12/13/2021
Replaced module inside fridge and didnt fully resolve the issues. Ordering more modules to resolve the issue. Also customer said ice maker isnt producing ice, ordering in case part is needed next visit.
We serviced a
WHIRLPOOL WASHER
Model MTW5570TQ0
Near San Antonio, TX 78239
Zachary
Job Details: 12/13/2021
Checked washer, issue is bleach leaking. Checked underneath and found gearcase covered in oil.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near San Antonio, TX 78223
Chris S.
Job Details: 12/13/2021
Replaced evaporator cover assembly. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Complaint is unit will leave clothes wet. Tested unit. 03 error code. No issues during testing. Unit might have been overloaded. Unit is working properly at this time. Job complete.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/13/2021
Complaint is unit was creating bright orange flames during use. Customer provided picture of issue. Tested unit. Blue flames on all burners with small flickers of orange at the tips. Called tech line. Could not duplicate any issues. Advised customer to monitor unit for any further issues. Unit is working as designed. Job complete. Sr 7732469528
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near San Antonio, TX 78221
Jay
Job Details: 12/13/2021
Verified that ice maker is getting proper voltage. Pulled off back panel and found lots of ice around condenser. Melted and moved ice away. Unit test ok.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KOSE507ESS02
Near San Antonio, TX 78216
Zachary
Job Details: 12/13/2021
Replaced console and tested oven to reach target temp of 350 degrees. Oven reached temp. Checked found error code F6E6- Oven appliance manager - lost communication (main/upper oven) replace ACU. Ordering ACU and returning as follows.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Replaced UI tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Replaced motor first tested unit everything working properly.
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near San Antonio, TX 78261
Zachary
Job Details: 12/13/2021
Checked washer, concern is that dispenser is not dispensing detergent. Ran diagnostics found no errors. Ran diagnostic cycle and washer performed all functions properly. This washer has the load n go feature for detergent. Explained how it is designed and how it works. Customers other question is how to use different detergents for different types of clothes. Looked up tech sheet and discovered this design basically does not permit the use of multiple detergents based on clothes type. You cannot bypass load n go feature with this design. Washer is working as designed. Emailed customer owners manual.
We serviced a
KITCHENAID RANGE
Model KCGS956ESS02
Near San Antonio, TX 78230
Douglas H.
Job Details: 12/13/2021
Found issue to be burner caps not installed to proper location. Reinstalled caps to proper location to make unit functional. Recommend to customer to have right front burner support replaced due to issue found with it. Customer wished to have that and center burner head replaced. Ordering center burner head and right front support.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP7
Near San Antonio, TX 78216
Douglas H.
Job Details: 12/13/2021
Last trip one of the gaskets became damaged. Replaced damaged gasket to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs last trip.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78222
Daniel
Job Details: 12/13/2021
Customer reported unit not starting up. After inspection found that washer console was blinking random buttons even if unit was powered off, unit would not start, & when trying to start unit it would not lock. Changed out control and door latch and tested unit. Unit ran a diagnostic cycle but then randomly shut off. Re ordered control, lower harness and console. Customer powered unit off again and console was blinking random again. More than likely faulty console.
We serviced a
AMANA DRYER
Model NED4655EW1
Near La Vernia, TX 78121
Daniel
Job Details: 12/13/2021
Customer reported felt lining ripped off from the dryer basket. Tested unit. Unit functioning as designed. Ordered felt liner. Will return with part to repair
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Converse, TX 78109
Chris S.
Job Details: 12/13/2021
Customer stated that washer would start up but then automatically go to washing complete diner should we control board and clutch ordering parts. Control board is out of stock.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
Found that the fan on the freezer evaporator is making a noise went to test mode verified all other functions on the unit to make sure nothing else is making noise. Part on order.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near San Antonio, TX 78256
Drew
Job Details: 12/13/2021
Could not get to valve in the back of the unit due to wheel/leg being stripped. Per tech line go back with a deeper socket in order to remove it and replace it so I can get to the back valve. Rescheduling for soonest availability.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCE55US0HB01
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/13/2021
Tested unit. Found crack in cooktop underneath glass. Will replace cooktop.
We serviced a
JENN-AIR RANGE
Model JES1750ES0
Near San Antonio, TX 78230
Jim G.
Job Details: 12/13/2021
Apparently the console will go black and require a power reset at the breaker.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78247
Zachary
Job Details: 12/13/2021
Replaced control, latch assembly, gearcase, wash plate and some support parts. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
Found tubing much too long made adjustments as best as we could instructed customer that they may have to have a handyman build a better ducting system verified good temperature good voltage and good airflow from the unit itself found the manual along with heavy lunch at the ducting wall marked as a customer instruction did not find any rust on dryer or any other cosmetic issues cosmetic issues wouldnt be covered even if found
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/13/2021
I got the door open then I installed the new door handle. The door now opens and closes as designed. Fully functional now.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78233
Zachary
Job Details: 12/13/2021
Went to replace scheduled parts and screw that holds stator to gearcase was cranked in too tight or misthreaded and I stripped the screw out attempting to remove it. Having to order entire stator motor parts to resolve issues. All parts in stock, rescheduling and returning as follows.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Bandera, TX 78003
Sebastian
Job Details: 12/13/2021
Found that there was a split at the bottom of the basket which is collecting soap scum being that this could possibly cause a leak replacing entire basket assembly.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48FMS01
Near Pipe Creek, TX 78063
Sebastian
Job Details: 12/13/2021
Found that we did not have the right control to repair issue call tech line and got the correct kit to make repair customer to pay parts and labor on return; schdld next appmnt for 12/20 MON AM
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near San Antonio, TX 78240
Sebastian
Job Details: 12/13/2021
Pulled out entire unit this time to verify leak found that the install and reinstall of this unit is very difficult due to a tile break did however verify that the motor is clean not showing any evidence of leaking only portion that I did find a constant drip on was the inlet tube which is an install piece the customer or installer would be responsible for snap a picture Of drip and ran a test wash mode for several minutes while watching the unit from all angles under unit cannot confirm any other leaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near San Antonio, TX 78212
Jim G.
Job Details: 12/13/2021
Verified a simple loose connection. Reconnected and tested throughout. Issue is resolved.
We serviced a
KITCHEN AID MW-HOOD COMBO
Model KMHS120ESS
Near San Antonio, TX 78266
Shawn W.
Job Details: 12/13/2021
This repair will be covered by a authorization K10IAN0FPL1. For the no heating problem we will need to replace the magnetron, transformer, diode and capacitor. Im ordering a fuse and magnetron thermostat as a contingency.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Converse, TX 78109
Chris S.
Job Details: 12/10/2021
Replaced latch tested unit didnt get any error codes. And ran full cycle everything working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS01
Near Boerne, TX 78006
Scott
Job Details: 12/10/2021
Customer complaint was oven not heating again. Tested and found bad thrmst-fix. Ordered fuse to fix issue. Customer request to be placed on UL for soonest possible service once part is in.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Converse, TX 78109
Chris S.
Job Details: 12/10/2021
Went to replace gear case and screws in the inner tub were rusted and broke off or stripped so couldnt get them off. Need to order screws for hub set appointment for the 27th of this month.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near San Antonio, TX 78260
Jim G.
Job Details: 12/10/2021
Replaced housing but it appears that the filter was damaged by the previous filter housing.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS
Near San Antonio, TX 78204
Sebastian
Job Details: 12/10/2021
Replaced the regulator found that this did not change anything on the unit call tech line before putting on any more parts as it appears that we just have a gas pressure problem from the house.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78238
Sebastian
Job Details: 12/10/2021
Tested microwave found that unit thinks it is heating up it is turning on turning the plate but hes producing no heat verified that the dial and capacitor appear to be in good condition leaving the magnetron insurance for me to be the issue replacing the entire high side circuit looks like magnetron is already on order but did not arrive today confirm that magnetron as needed.
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA
Near San Antonio, TX 78258
Jim G.
Job Details: 12/10/2021
I verified an obstruction in the harness causing a short and tripping the water leak sensor. I cleared it the obstruction and cleared and liquid. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Adkins, TX 78101
Daniel
Job Details: 12/10/2021
Customer reported fridge lights and freezer light out. Replaced freezer module light. All lights working again. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near La Vernia, TX 78121
Daniel
Job Details: 12/10/2021
Customer reported food getting frozen in the refrigerator cabinet. After inspection and testing of multiple diagnostic tests found bad damper control. Damper would stay open. Customer also had 2 defective cabinets. Ordering damper control,damper gasket, and 2 extra cabinets.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WML55011HS4
Near Helotes, TX 78023
Scott
Job Details: 12/10/2021
Customer complaint was unit not venting. Tested and found unit is venting out through front. Believe bad installation is not helping the cause. Going to try to change out deflectors to see if that helps the issue but could not guarantee the customer it would work. All parts are oos. Team will contact customer when parts come in.
We serviced a
KITCHEN AID RANGE
Model KFED500ESS02
Near San Antonio, TX 78250
Sebastian
Job Details: 12/10/2021
Replace the element and found that my hot surface light was still on verify that I am pulling 14 V down in my front left burner even though the switch is off in the burner is off ordering burner and switch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SDFZ
Near San Antonio, TX 78259
Jim G.
Job Details: 12/10/2021
I verified the issue is that ice will accumulate inside door. Advised preventative measures to clear occasionally. Used wire tie to secure harness. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78230
Drew
Job Details: 12/10/2021
Customer did not need service due to unit functioning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/10/2021
Last tech suspected SS issue. Rediagosed unit to find issue is a pin hole leak in RC evap. This leak is causing the ice build up on freezer Evap and is also causing the compressor to not function properly. Ordering rc evap and compressor to resolve the issue.
We serviced a
AMANA REFRIGERATOR
Model AFD2535FES12
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/10/2021
Customer stated unit still not making ice. Unit needs new ice maker. Upon attempting to replace ice maker found original ice maker harness will not work for this new ice maker. Ordering harness and front cover to completely resolve the issue. Original ice maker did dump ice while in home. Customer to monitor incase unit begins making ice.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Sebastian
Job Details: 12/10/2021
Customer having issues with Clark no stored error codes ordering control user interface and noise suppressor.