We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/15/2021
Tested unit. Good drain. Good heat. All motors working. Found customer not using rinse aid. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSS48FKX00
Near Alamo Heights, TX 78209
Jim G.
Job Details: 12/15/2021
Advised to turn refrigerator a bit higher as the produce is only freezing slightly. Found no issues with control, baffle (diffuser).
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near San Antonio, TX 78252
Jesus C.
Job Details: 12/15/2021
Tested unit. Loud noise during ice maker harvest. Will need to replace ice maker.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Fair Oaks Ranch, TX 78015
Drew
Job Details: 12/15/2021
Upon area found ice on the fridge evaporator, fan seized. Replaced fan scroll assembly and thermistor kit. Unit began cooling immediately no further issues at this point.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 12/15/2021
Replaced dryer repair kit. Tested unit everything working properly. Customer is calling in to make payment for P&L. 188.86
We serviced a
KITCHEN AID COOKTOP GAS
Model KCGS556ESS
Near San Antonio, TX 78232
Scott
Job Details: 12/15/2021
Customer complaint is dual burner head in the middle is not igniting on the outside. Tested and found service pointer that says to order part #W10837359 to fix issue. Ordered new burner head. Team will contact customer when part comes in.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Helotes, TX 78023
Sebastian
Job Details: 12/15/2021
Replace the appliance manager as per last technician attempted to verify all voltages found that unit was making temp as it should made 400 in about 15 to 20 minutes even with opening doors
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/15/2021
Tested unit. Found no water to unit. Found harness to inlet valve damaged. Repaired harness. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near San Antonio, TX 78245
Jesus C.
Job Details: 12/15/2021
Tested unit. Will not power on. Good power to unit. Replaced control. Unit powers on. Good during diagnostics test. Ran wash cycle. Control shorted out and caused sparks to shoot out. New control is defective. Will need to replace control.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/15/2021
Tested unit. Center burner not igniting. Found electrode not making contact with burner assembly. Secured electrode. No further issues during testing. Job complete.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW3430DS00
Near San Antonio, TX 78248
Shawn W.
Job Details: 12/15/2021
I uninstalled the oven from the cabinet and removed the failing console. I replaced with a new console, reassembled and reinstalled the oven into the cabinet. I powered the unit on and programmed model number, date, time and temperature. I preheated the oven bake to 270 degrees F. The unit reached temperature. I tested broil and this load is working as well. I entered diagnostics to check errors. No errors were retrieved. This unit is now fully functional.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model G7CE3034XB00
Near Universal City, TX 78148
Zachary
Job Details: 12/15/2021
Before replacing cooktop, tested and FR element was not working. Informed customer. Replaced cooktop glass and other than FR burner cooktop is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Boerne, TX 78015
Drew
Job Details: 12/15/2021
Replaced rack adjusters, no further issues at this point
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US6HS00
Near Schertz, TX 78154
Zachary
Job Details: 12/15/2021
Noticed parts. Evidently I ordered 2 of the same part. Was supposed to order main harness as well. Called customer and scheduled as follows to be back out with both parts necessary.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model n/a
Near San Antonio, TX 78254
Jesus C.
Job Details: 12/15/2021
Tested unit. Intermittent screen freezing issue. Will replace UI to correct issue.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/15/2021
Tested unit. UI not responding. Will need to replace UI. Will order UI.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS
Near San Antonio, TX 78244
Chris S.
Job Details: 12/15/2021
Upon arrival customer stated they dont need service. Electrician came in and fixed issue.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HB02
Near Schertz, TX 78154
Zachary
Job Details: 12/15/2021
Replaced bottom vent panel. Got wrong part for handle. Messaged part department about it and reordering part. Front panel was not ordered last time. Ordering as well and returning when parts are available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Converse, TX 78109
Chris S.
Job Details: 12/15/2021
Replaced control board tested unit everything working correctly.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/15/2021
Issue was that unit would not agitate. Replaced actuator per service pointer. Unit tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/15/2021
Customer states that she does not have range anymore. Marking as complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC503ESS00
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/15/2021
Replaced hinge, UI and ice door. Unit now dispenses as it should and hinge is holding door level. Took pic of workspace and refrigerator after repair.
We serviced a
MAYTAG DRYER
Model MED5630HW
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/15/2021
Issue was a squeaky pulley, replaced pulley, unit tested good. ; used 1 4392067 (REPAIR KIT) from stock
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS04
Near La Vernia, TX 78121
Daniel
Job Details: 12/15/2021
Customer reported oven and microwave not working & oven light staying on at all times. After inspection found error code F6E4(user interface/acu state status mismatch. Checked outlets and outlet is giving the correct 240 voltage. Ordering both controls, door latch, and console. Will return when parts are available to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78209
Daniel
Job Details: 12/15/2021
Customer reported excessive noise coming from behind fridge. Upon arrival found minimal humming. Customer said humming randomly stopped this morning. Checked amperage and noticed unusual amperage levels every time the start device kicked on. Ordered new start device. Will return when parts are available
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Fredericksburg, TX 78624
Colton B.
Job Details: 12/15/2021
Issue is grease on refrigerator door. Tried stainless steel cleaner but it was ineffective. Ordering new refrigerator door. Will call customer when part comes in.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0AS04
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/15/2021
Unit not powering on. Confirmed that the thermal fuse was blown again. Replaced thermal fuse to resolve the issue. Unit functioning as designed now. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78261
Douglas H.
Job Details: 12/15/2021
Customer stated unit showing f5 error and not locking. Confirmed f5 errors through diagnostics, found f5e2 lid will not lock and f5e3 lid will not unlock. Managed to make unit functional for customer(made no guarantees that it would continue to work) Ordering lid latch to fully sure solve the issue. Scheduled for soonest availability.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/15/2021
Our customer has been experiencing a medium to small leak since I replaced the control and the dispenser. I ran the unit and was able to replicate a leak through the door panel about 4 minutes into the normal wash cycle. I removed the door panel and found that the top middle screw was not set tight enough. I failed to secure the screws tightly enough and as a result water started leaking through the seal on the dispenser. I corrected this and tested. No further leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78230
Sebastian
Job Details: 12/15/2021
Previous visit found ice buildup inside freezer compartment changed gasket on freezer door to remedy the issue upon exchange of freezer door gasket placed flood light inside freezer compartment and saw a light emanating from either upper corner of freezer door used straight edge to check the contour of mullion and found that mullion was bowed and offset from vertical rails of refrigerator cabinet called techline & discussed this issue with whirlpool techline representative please see support request number below no further issues at this timeSR#7732492605.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78212
Daniel
Job Details: 12/15/2021
Customer reported dryer taking a bit long to dry. Tested all sensors behind dryer. Checked to make sure the wheel didnt have any lint. Checked voltage coming from outlet. Everything is functioning as designed. All sensors are good. Heating element turns on and gives out heat as needed. Outlet is giving the correct voltage. Vent was a little pinched so i straightened it out. Checked dryer vent leading to outside and it has great airflow with no clogging. Unit functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78223
Daniel
Job Details: 12/15/2021
Returned to replace water valve and resivour. Replaced parts and tested unit. Unit is functioning as designed without any leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cibolo, TX 78108
Zachary
Job Details: 12/15/2021
Customer concern is door not closing properly. Found dishwasher top mount not screwed in and bent downward blocking door from closing properly. Found error code F5E1- door switch, stuck open. Cabinetry does not permit screws to mount brackets since granite counter top is directly above dishwasher. Removed mounts to resolve issue. Went ahead and replaced switch on off chance it could be compromised. Ran diagnostic test cycle, all functions working properly. No other issues or error codes found. Dishwasher is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/15/2021
Our customer recently purchased this home and the ice maker has never worked on the refrigerator in the home. I checked the temperatures in the unit and I measured 34 degrees F in the RC , 37 F in the deli section and 5 F in the FC. All these temperatures are within normal and acceptable ranges for ice production and unit cooling. I checked the set temperatures and the RC was set low. I changed this to manufacturer recommended set. I entered service diagnostics mode and checked all load tests available related to ice maker production. All loads functioned as designed. This onboard diagnostics does not have ice maker harvest, motor or water valve tests in the program so I tested the ice maker and dual water valve manually. On test jump T wrt H the thermistor in the ice maker failed to initiate a harvest of the ice maker. The Negative Temperature Coefficient thermistor is open line and therefore not beginning harvest or initiating the mold heater. This thermistor comes with the ice maker and is not available as a separate part. On testing the dual water valve, mold heater and motor, they are all working. The problem lies with the failed NTC thermistor in the ice maker. The ice maker will need to be replaced for the the unit to produce ice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near George West, TX 78022
Adam
Job Details: 12/15/2021
Customer complaint of freezer section is cool but refrigerator not cold at all. Inspection of unit shows back of freezer wall is completely covered in ice. Will need to replace thermostat wire harness and fan motor to resolve issue.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW1
Near Orange Grove, TX 78372
Adam
Job Details: 12/15/2021
Installed actuator calibrated unit issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Corpus Christi, TX 78410
John L.
Job Details: 12/15/2021
Installed hose, tested after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Portland, TX 78374
John L.
Job Details: 12/15/2021
Install components, tested unit after installation. I issue on this unit has been resolved.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Victoria, TX 77904
Michael
Job Details: 12/15/2021
The bulb was out in the microwave. Pulled the appliance out and removed top panels, found the bulb was burnt out, replaced bulb and harness, turned the breaker on, the bulb is working normal. Put the panels and appliance back in place, the appliance is working normal
We serviced a
WHIRLPOOL RANGE
Model AGR533OBAS
Near Victoria, TX 77901
Michael
Job Details: 12/15/2021
Installed right front burner, put cap back in place, turned it on, it is igniting properly, no further issues
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Victoria, TX 77905
Michael
Job Details: 12/15/2021
The customers complaint was an odor she was smelling and thought it was the washer. I couldnt smell a bad odor in the washer but there was a bad odor in the vent hose because of all the water that was accumulated. She said that was the odor, I did advise to use affresh tablets on a clean cycle periodically to give the washer a fresher smell. No error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Victoria, TX 77905
Michael
Job Details: 12/15/2021
Leaking water from underneath per customer. F8E4, F9E2, cleared error codes, started a diagnostics test to let it fill, canceled it and when it started to drain, water gushed out from underneath. Found the drain hose that 90s into a pipe in the back left corner against the cabinet wasnt on there and tighten properly. I wasnt able to pull the appliance out, as it was shoved in by one of the manufacturers contractors. I was able to correct the problem from underneath, ran a complete diagnostics test, completed with no issues or error error codes, the the appliance drained properly and working normal, no visual leaks. Advised the customer to keep an eye on it, all is working normal at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Corpus Christi, TX 78412
John L.
Job Details: 12/15/2021
Installed components, recalibrated unit. Issues on this unit have been resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Corpus Christi, TX 78418
John L.
Job Details: 12/15/2021
Installed icemaker and module karma light issue has been resolved and icemaker has regained functions. During icemaker test valve powered on but was not allowing water into icemaker. Will need to replace valve to resolve this issue. board and inverter box were not needed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kingsville, TX 78363
Adam
Job Details: 12/15/2021
Customer complaints detergent and softener will leak into the tub soon after adding water does not need to run in order for liquids to spell out. Inspection of unit shows air code for oversize load as well as stuck button. We need to replace detergent trade to resolve issue.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78224
Jesus C.
Job Details: 12/14/2021
Installed new control and UI. No issues during testing. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Antonio, TX 78248
Daniel
Job Details: 12/14/2021
Customer reported dishwasher not functioning at all with error code F6E1. F6E1=Bad UI. Replaced UI and tested unit. Unit functioning as designed.
We serviced a
MAYTAG WASHER
Model MHW6000AW2
Near Spring Branch, TX 78070
Douglas H.
Job Details: 12/14/2021
Customer stated unit locked and making noise. Found cause to be unit stuck in emergency drain mode. Unlocked unit to get unit out of drain mode. Unit now functioning properly. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Converse, TX 78109
Chris S.
Job Details: 12/14/2021
Replaced control board and bake element. Tested unit everything working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78253
Jesus C.
Job Details: 12/14/2021
Tested unit. Found bottom oven plate is warped. Will need to replace bottom.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID308ESS2
Near Ingram, TX 78025
Colton B.
Job Details: 12/14/2021
Replaced recirculating pump. Unit tested good.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near Bulverde, TX 78163
Jim G.
Job Details: 12/14/2021
I verified a damaged interlock assembly. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kerrville, TX 78028
Colton B.
Job Details: 12/14/2021
Customer wants to reschedule to be on the same day as the dryer which is scheduled for 12/28 per AE. Called partner team who confirmed warranty coverage And update purchase date for 12/09/20. Rescheduling.; schdld next appmnt for 12/28 TUE !
We serviced a
MAYTAG RANGE
Model MER8600DHO
Near San Antonio, TX 78201
Daniel
Job Details: 12/14/2021
Customer reported oven not getting to desired temperature. After testing oven on bake found that bake element would not turn on. Tested broil and broil element turned on as needed. Ordered oven sensor and bake element. Will return with parts to repair.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM03
Near Schertz, TX 78108
Zachary
Job Details: 12/14/2021
Ice maker is still not working has same error code from last time but does not have the 2 error codes that were present on the original that was bad. Replaced ACU.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78253
Drew
Job Details: 12/14/2021
Motor and pump are needed still.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/14/2021
Replaced damaged glass. Issue is resolved.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Daniel
Job Details: 12/14/2021
Customer reported washer stuck in drain and spin. Upon arrival plugged in washer and washer randomly started on its on without me pressing any buttons. When trying to cancel washer would not cancel. Unplugged again and re plugged. Dryer did the same thing started on its own but I was able to cancel this time. Definitely some kind of control issue. Checked for error codes, no error codes. Ran through a diagnostic cycle and it functioned as designed. Customer threw in a load of towels and so far unit functioning as designed through the cycle. Will order control and console. Will return when parts are available to repair.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Kerrville, TX 78028
Colton B.
Job Details: 12/14/2021
Issue was a frozen over evaporator. Replaced sensor, unit testing good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDTSR
Near Kerrville, TX 78028
Colton B.
Job Details: 12/14/2021
Customers husband is in hospital, needs to reschedule. ; schdld next appmnt for 12/23 THU !
We serviced a
KITCHEN AID OVEN ELECTRIC (S
Model KOSE500ESS
Near Boerne, TX 78006
Scott
Job Details: 12/14/2021
Customer complaint was vent trim on bottom is damaged. Went to change trim but the part was wrong. Reordered right trim and scheduled follow up for the 3rd of January.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near Boerne, TX 78015
Drew
Job Details: 12/14/2021
Upon arrival found a faulty control board, ordering part.
We serviced a
MAYTAG RANGE
Model MEW9627FZ03
Near Boerne, TX 78015
Drew
Job Details: 12/14/2021
Replaced both parts per service pointer W10742508, unit was not wired in currently as they were using a back up. No way to check and no quick pick due to doors being locked out during the cleaning cycle. Customer said they would call back if not functioning.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78254
Sebastian
Job Details: 12/14/2021
Call tech line issue verify that most likely Kathy thermostat acting up as we were unable to reproduce issue ordering cavity thermostat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Helotes, TX 78023
Sebastian
Job Details: 12/14/2021
Found evaporator cover in good condition evaporator was not over freezing did however find that the drain tray was completely full of ice cleared out drain tray and verify that there was a clog at the bottom of the unit going into the drip pan cleared out clog unit should be good to go. Used ZIP tie To secure drain tube assembly.; used 1 8567668 (Tie zip) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78254
Jay
Job Details: 12/14/2021
Complaint was buzzing noise. Taped lines down and pulled off access panel. Found that a sound deadening pad has fallen and corner was hitting fan. Reinstalled pad and taped it on. Checked to ensure fan had no damage. None found. Unit running as should.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near San Antonio, TX 78240
Drew
Job Details: 12/14/2021
Upon arrival resolved the control board and ice maker, unit powered on and began cooling immediately. Ice maker started calling for water. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Helotes, TX 78023
Sebastian
Job Details: 12/14/2021
Found the freezer section to be much colder than it should be found air bleeding through damper as well will not be able to get away with just changing damper as the freezer compartment looks like its pumping too cold.
We serviced a
JENNAIR OVEN ELECTRIC (D
Model JJW2730
Near Helotes, TX 78023
Sebastian
Job Details: 12/14/2021
And that it was the outer glass shatter not the inner glass damage was too great to the glass to leave there had to remove door to ensure safety to the customer as they have a baby and a small puppy went ahead and removed entire door for safety purposes ordering correct door. Verified with Genaire that this unit has a two year warranty must get closing document.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/14/2021
Our customer has been experiencing error codes. I retrieved Error codes F6E0 Oven user interface lost communication and F8E0 Low fan speed underspeed. This unit is showing out of warranty in entitlements. Our customer purchased the home in February and is working on getting us the documentation. It appears the unit was registered by another home owner on this Meritage Homes subdivision and they moved the unit. I have contacted AE to see if we would be authorized by Whirlpool under warranty. I have ordered the needed parts but will not proceed until authorization provided.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near San Antonio, TX 78259
Shawn W.
Job Details: 12/14/2021
Our customer had a situation in which the sensor was not sounding correct at the beginning of a wash and then it would reveal the F7 E1 error code. I found that the belt had become dislodged. I reattached the belt. And tested the agitate and spins in component activation. This unit is fully functional now. Customer II
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 12/14/2021
Customer stated unit not heating properly, found f4e3 heater relay error once entered into diagnostics. Ran diagnostics testing to check unit,heater didnt come on. Ordering control to resolve the issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spring Branch, TX 78070
Douglas H.
Job Details: 12/14/2021
Customer stated multiple issues with unit, complaint of weird noise possible fan issue when ice maker running. Tested unit to find ice box fan not functioning properly, freezer Evap fan slight buzzing, ice maker sounded off kilter a bit and left deli drawer gasket had slight tear in it. Ordering all parts to resolve the issues.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cibolo, TX 78108
Chris S.
Job Details: 12/14/2021
Customer stated that washer started leaking after last tech left. Found issue to be bad gearcase. Reordering gearcase and ordering tub just in case. Need authorization for tub.
We serviced a
JENNAIR WALLOVEN
Model JMW3430IL02
Near Spring Branch, TX 78070
Douglas H.
Job Details: 12/14/2021
Unit making same noise. Attempted to remedy the issue by adjusting blade. Couldnt remedy the issue. Ordering new fan blade to resolve this issue. Scheduled for customer availability.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Universal City, TX 78148
Chris S.
Job Details: 12/14/2021
Customer stated dryer buttons were not working right. Found issue to be faulty ui bored ordering ui to fix issue .
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Spring Branch, TX 78070
Jim G.
Job Details: 12/14/2021
I verified an issue with drive hub.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ3
Near Cibolo, TX 78108
Zachary
Job Details: 12/14/2021
Replaced humidity sensor and tested. OTR MW is now working as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS31ES0JS
Near Cibolo, TX 78108
Zachary
Job Details: 12/14/2021
Customer is experiencing items during bake after reaching temperature burning at top and raw at bottom. Says it just started doing this and she tried with 2 separate occasions experiencing same issue. Found no error codes or service pointers pertaining to this issue. Could not replicate control kicking on broil after temp is reached. Have called tech line before on a completely separate model oven and we replaced control. Ordering main control and control panel to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Cibolo, TX 78108
Zachary
Job Details: 12/14/2021
Checked dryer, customer got power to unit but terminal block is compromised. Most likely from poor installation. Ordering terminal block repair kit and new block to resolve issue. Customer is going to get a new power cord.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KCES556HBL00
Near Schertz, TX 78154
Zachary
Job Details: 12/14/2021
Replaced RR element and main harness. Tested cooktop and all functions working as designed.
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Center Point, TX 78010
Colton B.
Job Details: 12/14/2021
Issue was an F2E3 error code. Replaced control and console, still getting error code. Called techline and spoke to Robert (SR: 7732483850), who deemed the unit non repairable. Relayed info to customer, customer will call Maytag.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring Branch, TX 78070
Douglas H.
Job Details: 12/14/2021
Unit not dispensing ice. Finding ice in bucket frozen in big clump in the ice bin, causing issue. Can not locate a reason for this to happen. Calling techline per notes and due to reoccurring issues. Spoke with Austin. Explained the issue. He asked questions regarding everything done and what its doing. He stated to replace ice door and gasket. Ordering ice door and ice bin to fully resolve the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Bulverde, TX 78163
Douglas H.
Job Details: 12/14/2021
Last trip found faulty ice maker. Replaced ice maker to resolve the issue. Unit testing good now. No further issues at this point. Unit was under warranty at time of original dispatch.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near San Antonio, TX 78260
Douglas H.
Job Details: 12/14/2021
Last trip found small leak in rc evap, causing compressor to lock up. Replaced compressor and both evaporators along with dye drier to resolve the issues. Vacuumed unit, held vacuum. Charged unit, held charge unit began cooling properly upon testing. Advised customer of 24 hr regulation period. Per sb web SS p&l under limited warranty
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near San Antonio, TX 78261
Shawn W.
Job Details: 12/14/2021
Our customer has been experiencing a high pitched noise when the range is not in use. I verified that the user interfaces are ringing and will need to be replaced. Parts ordered.
We serviced a
JENN-AIR COOKTOP GAS
Model JGD3536GB00
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/14/2021
Our customer is continuing to have a problem with intermittent sparking from the spark module when the flame is already present. The problem is still with the front left burner. I was able to replicate this a few times with our customer so we do still have a problem. I filed down the burner slightly passed 1/16 of an inch at approximately 45 degrees. We tested it and were not able to replicate it approximately 13 times in a row. I spoke with Anthony, Senior Tech I Ian at Whirlpool and he has directed me to change out the switch harness and the spark module again. Parts ordered.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/14/2021
I uninstalled the dishwasher and replaced the heating element with new re-engineered part to satisfy the special project. Unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near San Antonio, TX 78258
Shawn W.
Job Details: 12/14/2021
Both sections were 63 degrees F, the compressor was cold and not running. I changed out the start device and the unit fired up. This unit is now fully functional.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830IL01
Near San Antonio, TX 78232
Shawn W.
Job Details: 12/14/2021
Our customer has been using dial thermometers to check the temperatures and is concerned that the temperatures are off at 50 degrees below set temperature. They are also having a problem with the lower oven not fully completing self clean. I found no errors in diagnostics but found that the lower oven bake and broil are not working. Our customers TOD went out on their first self clean and did not heat at all on the second. I counseled with Travis, Senior Tech at Whirlpool. He advised as is pointed out in the owners manual: Important: do not use thermometer. K3-1 we J8-8 bake elements K11-2 wrt K11-1. Check fan. He suggested our customer us a Digital or mercury thermometer and not a Sweeping hands, accurate for about the first time. SR# 7732483293. I checked cycling of our customers upper oven. It took 8 minutes to reach 350 F our customers dial sweeping thermometer was at 340 degrees F, my thermocouple was at 360 degrees F The unit cycled down shortly after and reached 305 F before cycling up at 16 minutes. It reached 350 degrees F while cycling up at 22 minutes. The temperature peaked at 362 F before cycling down again at 24 minutes. All cycling is within normal ranges. Replace TOD.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78255
Scott
Job Details: 12/14/2021
Changed out manifold and lower spray arm and tested with no further issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Corpus Christi, TX 78415
Adam
Job Details: 12/14/2021
Customer complaint same as previous visit bottom freezer light has gone out leaving refrigerator ceiling lights as tiny pinpricks. There is a service pointer in regards to this issue stating to replace control board. Also customer complained of gasket on left hand fridge door missing pieces. Further inspection shows gasket is allowing cold air to circulate and causing condensation in refrigerator compartment. Will need to replace door as well as control board to resolve issue. J
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Corpus Christi, TX 78408
John L.
Job Details: 12/14/2021
I inspected unit, was unable to pull any codes that control panel is not fully responsive. Certain keys on panel do not have any functions will need to replace control panel to resolve issues with this unit.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Corpus Christi, TX 78410
John L.
Job Details: 12/14/2021
Installed control and panel, tested unit after installation. Issue on this unit has been resolved.
We serviced a
AMANA RANGE
Model ACR4303MFB5
Near Corpus Christi, TX 78405
Adam
Job Details: 12/14/2021
Unsure if product will be kept at retailer I believe they will be sending product back. Inspection of unit shows glass front door has fallen out. Will need to replace glass to resolve issue.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Corpus Christi, TX 78411
John L.
Job Details: 12/14/2021
Installed all components ordered, tested unit after installation. Issue on this unit has been resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Aransas Pass, TX 78336
Michael
Job Details: 12/14/2021
Installed new belt, calibrated and performed a diagnostics test, completed with no issues or error codes, the is no longer making a screeching noise and working normal.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Port Aransas, TX 78373
Michael
Job Details: 12/14/2021
Installed tub ring, leveled the appliance, calibrated and performed a diagnostics test, completed with no issue or error codes, also tested the high speed spin cycle, the appliance is working normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
John L.
Job Details: 12/14/2021
Inspected unit, freezer compartment has frost buildup. Checked around seal for any issues none found didnt notice that left slide tends to stick when opening and closing at random occasions. Will need to replace slides. Also replace control and thermostat hey refrigerator section was getting close to freezing temperatures.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Corpus Christi, TX 78413
John L.
Job Details: 12/14/2021
Installed components, ran test mode recalibrated. Issue resolved.