We serviced a
JENNAIR RANGE
Model PRG4810NP
Near San Antonio, TX 78209
S
Job Details: 03/16/2022
Upon arrival spoke with customer at door. Customer stated that there were multiple issues with the unit. The oven burner, small oven and large oven thermostat, as well as control issues. Advised customer that all of the parts for the unit were discontinued that were needed to resolve issue. Customer asked for opinions on new units. Customer also stated she would be looking into purchasing a new unit. No further issues at this point. Courtesy call.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA00
Near Little Rock, AR 72223
Micheal
Job Details: 03/16/2022
Replaced failed leds. Collected $202.47 by ck 2300. All lights are now working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS02
Near Little Rock, AR 72223
Micheal
Job Details: 03/16/2022
Replaced rebuilt control board and new evap fan motor.bset temps to factory settings. Collect $201.91 by cc 1449
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/16/2022
Customer stated unit not agitating or spinning. Checked errors, found f7e1 basket speed fault. Tested unit to find issue to be motor and capacitor. Ordering motor and capacitor to resolve the issue. Motor is a psp oos item; ordrng 1 W10890624 (Motor) and 1 W11158830 (Capacitor)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/16/2022
Customer stated unit just stopped drying. Checked errors, found F6e1 communication error , f4e4 L2 line voltage error, f4e3 restricted air flow, f2e1 stuck key, f1e1 ccu error. Unit needs ui, and control, and at the very least hi limit cut off (due to f4e4 error). Ordering control, ui, hi limit cutoff and heater to resolve the issues. ; rqstng P&A on 1 W10919217 (Control panel) and 1 279973 (Hi-limit cutoff) and 1 WP8544771 (Element) and 1 W11537215 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Converse, TX 78109
Daniel
Job Details: 03/16/2022
Customer reported defective gasket on freezer door causing air to flow in and create condensation frost. Upon arrival found defective gasket on top and top right of freezer. Found that gasket is molded into the door and was not one of the removable ones. Ordering freezer door. Will return when part is available to repair.; ordrng 1 LW10913113 (Freezer door with gasket)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78250
Sebastian
Job Details: 03/16/2022
Customers concern is the unit was not draining could not find any error codes on the unit ran unit through self diagnostics found all functions working properly ran a normal cycle watched unit fill up and begin to wash customer had some confusion about the unit spinning as it sensing confirmed with the customer that This model is designed to work in this manner confirm the unit does fill up and begin to wash explain to customer if they have any further issues to try to get a video customer does have a water softener so they must cut also Busich by 50% it is very possible theyre having issue due to over soaping
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near San Antonio, TX 78209
S
Job Details: 03/16/2022
Upon arrival customer stated the unit would not work. Plugged unit and tested the unit. No error codes. Unit functions as designed. Educated customer on uses of the appliance. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 03/16/2022
Customer stated unit stopped making ice, they determined that ice maker not getting water. Confirmed this issue and found to be caused by a faulty fill tube heater. Ordering fill tube heater to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11226501 (Fill tube heater)
We serviced a
WHIRLPOOL RANGE
Model GBS277PDS4
Near San Antonio, TX 78239
Daniel
Job Details: 03/16/2022
Original complaint is that customer used clean cycle on oven then after that nothing worked. Upon arrival customer had stated they were probably just gonna buy a new unit since they were gonna buy a new stove anyways. Customer had stated unit was from year 2000. I did a quick search on control board and found it was discontinued as I thought It would be. No service call charged since no service was needed on unit.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78209
S
Job Details: 03/16/2022
Upon arrival customer stated unit would squeak loudly. Verified a faulty pulley wheel as well as the rollers on the units. Replaced with new pulley assembly kit. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/16/2022
Installed control sensor and light. No further issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/16/2022
Tested unit. Compressor not running good power. Needs new compressor. ; ordrng 1 W10507884 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/16/2022
Replace detergent dispenser tested unit everything working as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/16/2022
Replace dispenser drawer test unit everything working as design no further issues at this time.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/16/2022
Customer stated the dryer was doing exactly the same thing as last time. Found issue to be faulty thermal fuse replaced thermal fuse tested unit everything working properly.; used 1 W10909685 (Thermal fuse) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 03/16/2022
Replace absorber to see you and everything working as designed.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX505ESS2
Near San Antonio, TX 78212
Jesus C.
Job Details: 03/16/2022
Tested unit. Drain pump kicked on as soon as unit was moved. Could not find issue with pump. Found small leak from inlet water line. Customer will need new water line. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78221
Jay
Job Details: 03/16/2022
Replaced led box fan, evap fan motor and harness, and power supply board. Unit working as it should.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPA00
Near Fredericksburg, TX 78624
Garry
Job Details: 03/16/2022
Customer complaint of icemaker not producing ice. Arrived to find faulty water level sensor (integral to Recirculating Pump). Replaced Recirculating Pump (W11542867) and returned unit to operation. Unit testing good, job complete. No further issues at this time.
We serviced a
SAMSUNG DRYER
Model DVE50R5200W/A3
Near San Antonio, TX 78245
Daniel
Job Details: 03/16/2022
Customer reported dryer not heating and shutting off within minutes on timed dry. Upon arrival checked for proper voltage and unit was getting the proper 240 volts. Made sure there was no blockage in the venting and there was none. Ran unit for about 7 or 8 minutes on times dry. Unit never shut off on me but there was never any heat producing. Found faulty heating element. Heating element had already been ordered just waiting for it to arrive. Ordering thermal fuses just in case as well. Will return when parts are available to repair. ; ordrng 1 DC47-00015A (Thermal cutoff) and 1 DC96-00887C (Thermostat), states that autho needed
We serviced a
MAYTAG RANGE
Model MER4600LS0
Near Fredericksburg, TX 78624
Garry
Job Details: 03/16/2022
Customer complaint of oven not baking efficiently - food either coming out under or over cooked. Techline deemed this a control issue. Control has been ordered but not yet received. Rescheduling control and also rescheduling sensor just to be on the safe side (sensor currently testing good). Please schedule for soonest availability once parts arrive. SR#7733198179; O-emld tckt
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Fredericksburg, TX 78624
Garry
Job Details: 03/16/2022
Customer complaint of scratch on new range cooktop. Ordering replacement Cooktop (W11548507/black) to resolve issue. Customer retrieving PoP from retailer tomorrow and will provide it at that time. Purchase date of 2/15/22, and customer placed call for repair on 2/17/22. Cooktop showing OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W11548507 (Cooktop (black))
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near San Antonio, TX 78218
Garry
Job Details: 03/16/2022
Customer complaint of cooktop on/hot lights on constantly. Previous visit found faulty Infinite Switch. Replaced 1 Infinite Switch (WP3149400) and 2 Infinite Switches (WP3149404) to resolve issue. Unit testing good, job complete. No further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306EPA00
Near Fredericksburg, TX 78624
Drew
Job Details: 03/16/2022
Replaced power inverter, customer wanted me to verify if everything else was okay since last tech was in and out. All tests passed and unit is beginning to cool. Advised 24-72 hr cool down period. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Fredericksburg, TX 78624
Drew
Job Details: 03/16/2022
Replaced fridge door and leveled to resolve the issues.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Fredericksburg, TX 78624
Drew
Job Details: 03/16/2022
Upon arrival found motor to be whining, the seals are lapping causing the grinding noise. Rescheduling wheel and drive assembly. Ordering motor and seals ; ordrng 1 W11364931 (Motor) and 1 280114 (drum seal) and 1 W11193479 (seal)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC300ESS04
Near San Antonio, TX 78213
Jim G.
Job Details: 03/16/2022
I verified a filter head failure. ; ordrng 1 W11346623 (Water filter head)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Antonio, TX 78222
Jesus C.
Job Details: 03/16/2022
Installed new crisper frame. No further issues. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSO48QTX03
Near San Antonio, TX 78261
Douglas H.
Job Details: 03/16/2022
Customer stated unit stopped making ice and they accidentally broke the ice door flap that sits in front of the the ice maker. Found issue to be faulty ice maker as motor ceased up. ustomer wishes to proceed with repair. Ordering ice maker and ice door flap to resolve the issues. Scheduled for soonest availability. ; ordrng 1 WPW10504754 (Ice door) and 1 WPW10277448 (Ice maker)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Saint Hedwig, TX 78152
Daniel
Job Details: 03/16/2022
Returned with second man and parts to repair. Original complaint is that washer would not drain in normal cycle. Replaced door latch and tested unit in normal cycle. Unit now functioning as designed and draining as it should.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FV2
Near Boerne, TX 78006
Drew
Job Details: 03/15/2022
Upon arrival found unit needs a new control. Control is OOS ; ordrng 1 W10894098 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/15/2022
Wrong color membrane was sent for job 100354. Reordering membrane to resolve ; ordrng 1 W10879583 (Membrane blk)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78209
S
Job Details: 03/15/2022
Customer states unit was replaced entirely. No further issues at this point.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS00
Near Boerne, TX 78006
Drew
Job Details: 03/15/2022
Upon arrival tried to re calibrate unit but found it needs new oven temp sensor. ordrng 1 W10859573 (sensor)
We serviced a
SAMSUNG WASHER
Model WF45R6100AP
Near San Antonio, TX 78224
Jay
Job Details: 03/15/2022
Tab holding counterweight to front top of tub broke off weight. Ordering new one. Out of stock customer is aware. Bg; ordrng 1 DC67-00999A (1)
We serviced a
KITCHENAID COOKTOP GAS
Model KGCU462VSS01
Near San Antonio, TX 78260
Jim G.
Job Details: 03/15/2022
Ordered incorrect module. Used one module. Returning the other 4. ; ordrng 1 KGCU462VSS01 (Spark module)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW
Near San Antonio, TX 78256
Sebastian
Job Details: 03/15/2022
Customers concern with the unit is it was not filling up enough. Notice something is wrong with the control when I ran a calibration on the unit went ahead and attempt to fill unit on normal mode found that the unit did not fill enough to even see water at the bottom of the tub change the control and try the same mode after calibration found a considerate difference in water production confirming that the control was the issue
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/15/2022
Installed new pump. No further issues. Job complete.
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFHT2131QF
Near Kerrville, TX 78028
Garry
Job Details: 03/15/2022
Customer complaint of icemaker not producing ice. Found icemaker to be stuck/motor lost position. Replaced icemaker and returned unit to operation. Customer to monitor and call back if problem persists. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ0
Near Converse, TX 78109
Daniel
Job Details: 03/15/2022
Customer reported ice maker to stop to dump ice sporadically then start working again correctly. After inspection found ice in the ice maker but had not dumped. Tested the ice maker in manuel harvest and ice maker dumped ice and refilled with water as it should. Called Techline to see if I missed anything since ice maker is working correctly. Techline stated that its a faulty ice maker and to replace icemaker. Ordering ice maker. Will return when part is available to repair.Sr 7733189254 ; ordrng 1 W11455232 (Ice maker)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/15/2022
Tested unit. Terminal block and wiring damaged. Will replace both. ; ordrng 1 279318 (Terminal) and 1 WP3397659 (Terminal block)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH31017HS
Near San Antonio, TX 78224
Jay
Job Details: 03/15/2022
Replaced light bulb. Now light wont dim or shut off. Ordering control board. Customer is asking for first ticket of the day. Product is in warranty. ; ordrng 1 W11175576 (Control panel)
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5236BDS1
Near Boerne, TX 78006
Drew
Job Details: 03/15/2022
Upon arrival found the fan to be loose causing rattling
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/15/2022
Gas company called because unit leaking gas. Unit was red tagged by gas company for safety. Called tech line. sr 7733188454. Unit is working as designed. No repairs can be done. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near San Antonio, TX 78240
S
Job Details: 03/15/2022
Before arrival contacted customer and customer stated they did not want to the sc, labor, and or parts needed for the repair. Customer stated they just had a baby and money is tight therefore not much money to spend on an old unit. Customer stated that the unit was OOW and would like to purchase a new unit. No further issues at this point. Moving onto next call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FLDB00
Near Universal City, TX 78148
Daniel
Job Details: 03/15/2022
Original complaint was that UI switched to cooling off randomly. Upon arrival customer had stated unit had been functioning as designed without any problems since she had unplugged unit and replugged. I let customer know there would not be much I could diagnose since unit is functioning properly. Customer agreed no service was needed and that if problems re occured that she would give us a call. Unit functioning as designed upon arrival.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cibolo, TX 78108
Daniel
Job Details: 03/15/2022
Customer reported left outer door frame side loose. After inspection found left side and right side outer frame partially loose. Removed upper trim and re installed. Adjusted screws properly and tightened as needed. Outer frame is no longer loose or hanging on either side and is flush and grabbing with the upper trim as needed. Unit functioning as designed.
We serviced a
KITCHENAID OVEN ELECTRIC (S
Model KOSE500ESS05
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 03/15/2022
I verify a loose connection at receptacle. Corrected. Used wire tie to secure. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78240
Sebastian
Job Details: 03/15/2022
Replaced wire harness tested unit complete good to go.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204ESS3
Near Spring Branch (unincorporated community), TX 78070
Jim G.
Job Details: 03/15/2022
Customer said best buy is supposed to come out. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near San Antonio, TX 78238
S
Job Details: 03/15/2022
Upon arrival customer stated that they did not want me to work on the unit. That the unit had been worked on last week by a contractor. No further issues at this point.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78229
S
Job Details: 03/15/2022
Upon arrival customer stated unit would not lock the lid and the unit would leak from the valve. Found and replaced the faulty water valve. Ordering 1 W10682535 lid lock latch assembly to resolve issue. ; ordrng 1 W10682535 (Lid lock latch assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Kerrville, TX 78028
Garry
Job Details: 03/15/2022
Customer complaint of refrigerator not dispensing ice. Arrived to find chunk of ice stuck in crusher assembly in such a way that the motor could not crush the ice. Removed ice and tested unit. Unit testing good & now dispensing both crushed and cubed ice. If problem persists, tech will want to replace Ice Container Assembly (WPW10558424). Job complete, unit good to go.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRW05
Near Boerne, TX 78006
Drew
Job Details: 03/15/2022
Upon arrival called tech line spoke with Ed received Sr 7733187106 was told to replace the led micro control board. Replaced and advised customer of 24-48 hr ice making period. Commented service call, and p&l. Ice maker called for water before departing. No further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FV2
Near Boerne, TX 78006
Drew
Job Details: 03/15/2022
Upon arrival found unit needs a new control. Control is OOS ; ordrng 1 W10894098 (cntrl-elec)
We serviced a
KITCHEN AID RANGE
Model KSEB900ESS3
Near Boerne, TX 78006
Drew
Job Details: 03/15/2022
Replaced both controls to resolve issue. Tested all burners, and oven to verify unit was functioning. No further issues at this point
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIC15PLTS2
Near Kerrville, TX 78028
Garry
Job Details: 03/15/2022
Customer complaint of icemaker not producing ice. Initial visit found bad recirculating pump, high was replaced at that time to no avail. Today I arrived with a control, pump harness, and a touch pad. Wire harness sent is incorrect for this model of icemaker, as it is missing the wire which supports the cabinet light. Called Marcone to do parts research and am awaiting a call back with further information. While on-site today, I also noticed a new hissing sound at evaporator and compressor isnt sounding healthy any longer. Seeing no frost pattern on evaporator plate and reading temps of 65F with temp gun while compressor is running. Ordering Compressor (WPW10605286) and Evaporator (WPW10218037 to resolve issues. When Sealed System tech is dispatched, WE WILL NEED CORRECT WIRE HARNESS TO FIX THIS MACHINE. Rescheduling Control & Touch Pad. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator)
We serviced a
SAMSUNG WASHER
Model WF42H5200AF
Near Schertz, TX 78154
Daniel
Job Details: 03/15/2022
Customer reported washer not spinning/tub damage/ & not draining. After inspection found tub severely damaged inside and would not spin at all. When trying to spin could hear a horrible grinding/banging noise. Looks like the tub is also caved in as if the shock absorbers are blown out. Looks like unit will need tub assembly, shock absorbers, bellows, and drain pump. Samsung techs had also already looked at unit and found same diagnosis. Found that the tub was discontinued but I submitted the part # regardless. Ordered shock absorbers, drain pump, and bellows as well. It will ultimately be up to Lowes how this is handled due to tub being discontinued. Customer also stated she would be reaching out to Lowes. ; rqstng P&A on 1 DC90-15201A (Tub/drum) and 2 DC66-00470A (Shock absorbers)s and 2 DC66-00470B (Shock absorbers)s and 1 DC31-00178A (Drain pump) and 1 DC97-18094B (Bellows)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78233
Daniel
Job Details: 03/15/2022
Customer reported washer stopping mid cycle and not agitating or washing. Upon arrival found error codes F6E3 and F7E7 which are both error codes dealing with a faulty main control. Changed out slider and tested unit but unit stopped right before agitation and refused to continue cycle. Ordering lower harness and control. Will return when parts are available to repair. ; ordrng 1 W11419171 (Control) and 1 W11568984 (Lower harness)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ06
Near San Antonio, TX 78254
Sebastian
Job Details: 03/15/2022
Found that the unit is neither tripping due to amp drawl or a direct short confirm that the unit is sharing a circuit with the oven range customer confirm that even with the microwave unplugged the range as also kicked the breaker off confirmed 20 amp breaker with a test switch on it. Ran microwave from extension cord could not reproduce any issue. Customer to contact electrician
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78228
S
Job Details: 03/15/2022
Upon arrival customer stated that unit would not turn off due to timer. Verified a faulty timer. Switched out and tested unit. Unit functions as designed.
We serviced a
KITCHEN AID DISHWASHER
Model KDFE104HPS
Near Castroville, TX 78009
Jay
Job Details: 03/15/2022
Unit does not respond to input or power on. Verified power at outlet. Ordering control board. Board is out of stock. Customer is aware. ; ordrng 1 W11305303 (Control)
We serviced a
UNKNOWN RANGE
Model JGB700DEJ1BB
Near San Antonio, TX 78207
S
Job Details: 03/15/2022
Upon arrival customer stated that units oven would not turn on. Verified a faulty valve control assembly. Ordering 1 valve control assembly. Customer also stated unit would constantly click. Verified that as well. Ordering a spark module, harness switches, and the electrode harness to resolve that issue. Control to unit was glitching as well. Ordering the oven control to remove the issue. ; ordrng 1 WB21X21506 (Valve control assembly) and 1 WB13X26360 (Spark module) and 1 WB27X24685 (Oven control) and 1 WB18X31213 (Harness switches.) and 1 WB18X26981 (Electrode harness)
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMC3415ES0
Near Terrell Hills, TX 78209
Daniel
Job Details: 03/15/2022
Returned with parts to repair. Installed new door frame. Tested door opening/closing. Door now opens without any hesitation. Unit functioning as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/15/2022
Installed new burner caps. Job complete.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near Bulverde, TX 78163
Jim G.
Job Details: 03/15/2022
I verified no new erro codes. I discovered. Software updated were needed. Assisted customer in syncing to app. Updated software OTA. Issue is resolved. ; used 1 WP8567668 (Wire Tie) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near San Antonio, TX 78254
Sebastian
Job Details: 03/15/2022
Found an error code for the water valve water valve is actually working according to the breakdown text sheet it calls for replacing the control ordering control and returning with dispenser; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78228
Jesus C.
Job Details: 03/15/2022
Installed new compressor. Found restriction in evap. Will need new evaporator. ; ordrng 1 WPW10239732 (Evaporator)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FKS02
Near Center Point, TX 78010
Sebastian
Job Details: 03/15/2022
Replace the filter housing and put a new filter checked for leaks everything looks good to go
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX535HPS01
Near San Antonio, TX 78209
Jesus C.
Job Details: 03/15/2022
Tested unit. Ran diagnostics cycle. Full frost pattern on evap. Good water level sensor. Evap thermistor good. Found condenser fan not running. This would cause compressor to overheat and stop. Will need to order and replace condenser fan motor. ; ordrng 1 W11387394 (Motor)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near San Antonio, TX 78256
Drew
Job Details: 03/15/2022
Received error code f4e3, f7e1, f2e1. One indicates bad motor, bad heater, and bad controls. Ordering controls, heater, and pump/motor. Pump/motor is OOS. Heater is OOS. Control is OOS ; ordrng 1 W11162736 (console) and 1 W11305303 (cntrl-elec) and 1 W11085683 (pump&motor) and 1 W10703867 (heater)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kerrville, TX 78028
Garry
Job Details: 03/15/2022
Customer complaint of dryer not heating. Found issue to be faulty Thermal Cutoff. Replaced Hi-Limit Thermostat and Thermal Cutoff with kit 279816 and returned unit to operation. Unit testing good, job complete. No further issues at this time.
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUID508HPS01
Near Kerrville, TX 78028
Garry
Job Details: 03/15/2022
Customer complaint of icemaker not producing ice. Previous tech found faulty Recirculation Pump. Upon attempt to run machine through component activation, found that there was no water supply to machine. Water supply line was hooked up & supply valve was in off position. Turned valve on, but still no water supply. Discovered that water was shut off at R.O. System supply line to ice maker. Turned valve on and found water now being supplied to unit. Recirculation Pump and Fill Tube disconnected upon my arrival. Reconnected here parts and tested unit. Recirculation Pump in perfect working order, and unit as a whole is functioning as designed. Job complete, unit good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/15/2022
Last trip found leaking dispenser drawer and f8e1 long fill code. Replaced both valves and dispenser drawer to resolve the issues. Unit testing good now, with no leaks. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/15/2022
Last trip found unit outer tub had a hole in it. Replaced outer tub to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
JENNAIR COOKTOP GAS
Model JEC9536BDS
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 03/15/2022
Last tech found faulty infinite switch and though the burner was needed. Upon further investigation found that both parts were needed. Replaced both infinite switch and burner to resolve the issue. Unit testing good now.
We serviced a
SAMSUNG DISHWASHER
Model DW7933LRAWW
Near Spring Branch (unincorporated community), TX 78070
Douglas H.
Job Details: 03/15/2022
Customer stated unit not going into cycle, will start cycle then a minute later drains out and 2 of the lights start flashing. Confirmed this to be the case, after filling, unit immediately starts to drain and then the heavy and smart auto lights begin flashing. This is caused by a faulty sensor in the case break assembly. Customer declined repair at this point. Likely will be replacing the unit. Advised would write up as estimate just in case.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bulverde, TX 78163
Jim G.
Job Details: 03/15/2022
Ive replaced the faulty harness and control. Issue is resolved.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US6HS00
Near San Antonio, TX 78258
Jim G.
Job Details: 03/15/2022
Replaced all parts. Issue resolved.
We serviced a
LG REFRIGERATOR
Model LFXC24726S/02
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/15/2022
Customer stated same issue as before, just not as bad. Based on ice locations found issue to be coming from ice maker. Customer declined repair at this point.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Boerne, TX 78015
Douglas H.
Job Details: 03/15/2022
Last trip found faulty ui board and main control. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Unit was under warranty per sb at initial dispatch and diagnosis.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/15/2022
Last trip found failing control, damaged membrane causing a functional issue and broken know causing functional issue. Replaced all parts to resolve the issues. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near San Antonio, TX 78201
Sebastian
Job Details: 03/15/2022
Replace the consul tested unit to complete everything looks good minus the extension cord
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78258
Jim G.
Job Details: 03/15/2022
Gasket is damaged. Gasket is needed. Rescheduling. ; schdld next appmnt for 3/18 FRI !
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near San Antonio, TX 78208
S
Job Details: 03/15/2022
Upon arrival advised customer that unit was OOW. Customer was upset stating that they were still paying for the unit and it should have warranty. Advised customer to contact the location she is paying for the unit and whirlpool to correctly dispatch the call. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78244
Garry
Job Details: 03/15/2022
Customer complaint of refrigerator icemaker not making ice. Previous visit found ice tray separated from motor. Installed replacement Icemaker (W10873791) to resolve issue. Tested icemaker harvest and fill, which both tested good. Job complete, unit good to go.
We serviced a
FRGIDAIRE RANGE
Model FFEF3012UBB
Near San Antonio, TX 78218
Garry
Job Details: 03/15/2022
Customer complaint of two front burners on range not heating. Previous visit found faulty Upper Wire Harness & Front-Right Element. Replaced Range Top Upper Wire Harness (5304516152) & Front Right Element (5304516160) to resolve issues. All burners now working, unit testing good. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78245
Jay
Job Details: 03/15/2022
Customer unavailable. Rescheduled for 3/21; schdld next appmnt for 3/21 MON !
We serviced a
MAYTAG WALLOVEN
Model MEW9630AS00
Near San Antonio, TX 78261
Douglas H.
Job Details: 03/15/2022
Last tech found faulty thermostat (TOD). Replaced TOD to resolve the issue. Unit testing good now. No Further issues at this point.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/15/2022
Documented with techline via Service Matters and uploaded picture. SR 7733036615
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Max Meadows, VA 24360
Uriah B.
Job Details: 03/15/2022
Customer took possession of the house in February 2022. See closing document. Found fill tube not seated properly. Reseated the fill tube.
We serviced a
AMANA OVEN
Model AER6603SFS2
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/15/2022
Rust spots on door and drawer front. Cx cleans the doors with damp cloth and thats it. Recommend stainless steel cleaner. Needs door and drawer. ; ordrng 1 W11214475 (Door) and 1 WPW10330070 (Drawer front)
We serviced a
WHIRLPOOL KITCHEN
Model WRS576FIDM02
Near Radford, VA 24141
Uriah B.
Job Details: 03/15/2022
Wiring to FC components broken. Needs new FC door. Cx to look for new. ; ordrng 1 W10669497 (FC door)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/15/2022
"Installed pigtail and water supply in order to be able to test in the basement. Ran auto cycle for test. Test revealed a leak in the vent fan. ; ordrng 1 W11414073 (Vent), used 1 0575623 (Utilitech Universal Dishwasher cord), and 1 0788150 (Eastman Washer Hose with Elbow) from stock"
We serviced a
LG MICROWAVE
Model LMV2031ST/00
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/15/2022
Magnetron is bad. Recommend replacing diode and capacitor at same time. Cx to look for new. ; ordrng 1 EAS42812937 (Magnetron) and 1 0CZZW1H004B (Capacitor) and 1 6851W1A002E (Diode)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Blacksburg, VA 24060
Uriah B.
Job Details: 03/15/2022
Replaced heater element per special project S17304. ; used 1 W11537778 (Heater element) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Radford, VA 24141
Uriah B.
Job Details: 03/15/2022
Replaced left front led module in RC ceiling. All checks ok. Left 3 modules with customer.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FV2
Near Boerne, TX 78006
Drew
Job Details: 03/15/2022
Upon arrival found unit needs a new control. Control is OOS ; ordrng 1 W10894098 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Antonio, TX 78255
Douglas H.
Job Details: 03/15/2022
Wrong color membrane was sent for job 100354. Reordering membrane to resolve ; ordrng 1 W10879583 (Membrane blk)