Near San Antonio, TX 78250
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Unit making ice very slowly. Checked ice maker errors. Got e2 motor lost position even though I’ve maker was just replaced a few days ago. Finding cause to be faulty controls. Ordering UI and electronic control for this issue. Also noticed ice guide missing, likely from ice door replacement previously. Ordering all 3 to resolve all issues. ; rqstng P&A on 1 W10843055 (ELECTRONIC CONTROL ) and 1 W11387386 (UI PANEL) and 1 WPW10435760 (ICE GUIDE)"
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Do not have the part for this repair. Will need to reschedule with part.; O-emld tckt
Near San Antonio, TX 78247
Jim G.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WMHA9019HZ1 Verified a lost missing clip making the control jut out and not seal properly. ; ordrng 1 W11186019 (door/mw)
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Customer stated that the issue is the water runs continuously into the icemaker. Tried to manually test the icemaker with a jumper wire and it is non-functional. Will need the icemaker and the valve to resolve issues. ; ordrng 1 W10884390 (icemaker)
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Customer complaint is that the control board is freezing up and is not able to change the settings. Ordering control board.; ordrng 1 WPW10503278 (refer elect cont brd)
Near San Antonio, TX 78209
Jesus C.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED560LHW1 Tested dryer. Found blower wheel lose. Secured wheel. Cleared lint. No issues during testing. Job complete.
Near Converse, TX 78109
S. L.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE540H0ES0 Removed rear panel replaced infinite switch tested all operations normal normal.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HW2 Called tech line spoke to Kathy. Ordering diode and transformer. ; ordrng 1 W10836753 (transformr) and 1 W11256462 (diode)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Previous visit, found ice door to be the cause of issue. Swapped out with new parts this time to resolve issue. Unit tested good now with no further issues at this time."
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Last trip found faulty UI. Replaced UI for temp regulation issues. Unit testing good now. No further issues at this point.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Complaint of no cool. Found the cause to be cooling turned off on control. Turned cooling back on on control to resolve the issue. Unit testing good now. No further issues at this point.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/29/2020
DISHWASHER KITCHENAID KDTE254ESS2 Customer stated unit not washing. Found error code for float switch open. Verified float switch functions properly. Unit ran good in diagnostics testing. Ran in normal operation to verify functionality as well. Unit is functioning as designed. Collected Sc.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR LG LFXS30726S/02 Unit not cooling. Ohmed compressor windings. Run winding giving an open line. Quoted 918.05 for P&L. Customer wants to think about it. Customer asked if there is any warranty on the unit. Advised I wouldn’t know because we don’t have a service contract with LG. Advised to contact manufacturer to check for warranty status. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 TCA38151706 (COMPRESSOR )
Near Boerne, TX 78006
Douglas H.
Job Details: 10/29/2020
COOKTOP GAS JENNAIR JDRP548HL00 Customer stated unit shut off by them selves after starting. Found error codes for both cooling fans not functioning properly. Ordering both to resolve the issue. ; ordrng 1 W11248652 (BLOWER)
Near San Antonio, TX 78217
Shawn W.
Job Details: 10/29/2020
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Called Jenn-Air and confirmed that the repair is indeed under warranty. Our customer is also experiencing a noise. I referred her to the owners manual in regards to the normal sounds. I replaced the control board. Temperatures are good. Unit is fully operational.
Near , TX 78015
Douglas H.
Job Details: 10/29/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 UI console goes in and out. Ordering console to resolve the issue. Unit is under warranty per closing documents. Scheduling for customer availability. ; ordrng 1 W11428583 (CONSOLE)
Near San Antonio, TX 78232
Jim G.
Job Details: 10/29/2020
RANGE JENNAIR JES9900BAS Replaced remaining parts. Issue fully resolved.
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Customer complaint is that the oven is not cooking evenly. Ordering oven sensors to resolve issues.; ordrng 2 W10859573 (sensor)s
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 10/29/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 "Issue is no ice production. Replaced UI to resolve issue. Fixed door heater problem, however ice maker is still not progressing. Ordering new ice maker and valve to resolve issue. Part is on back order. ; ordrng 1 W11099789 (icemaker) and 1 W11194380 (valve)"
Near San Antonio, TX 78253
Justin
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Rinse aid compartment is empty, will need to add rinse aid. Testing in diagnostics now, all test passed. Will refer customer to use and care guide, will need rinse aid added. Dispenser might not releasing correctly, customer said before rinse didn’t help either. Customer will do recommended adjustments and then call us back if no change."
Near Schertz, TX 78108
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Replaced module. All lights are now working as designed.
Near San Antonio, TX 78259
Jim G.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFG525S0JS0 Verified issue is most likely at spark module but will also replace bake burner. ; ordrng 1 W11162730 (module-spk) and 1 WP9758078 (burnr-oven)
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Customer complaint is that the unit will put out crushed ice when cubed is selected. Will need to replace solenoid.; O-emld tckt
Near San Antonio, TX 78227
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Customer complaint is that the unit is not dispensing ice or water. Ui is not functional. Will need to replace ui.; ordrng 1 W11214887 (cntrl-elec)
Near San Antonio, TX 78233
Shawn W.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED6620HC1 Our customer was having problems with the unit drying. I found that the outlet is receiving 240 VAC. I found that the heating element is reading 143 degrees F. It appears to me that the venting in the home is clear. I cannot find anything wrong with the unit. This unit is functioning as designed. Our customer is not happy with the performance and would like a replacement machine. I referred her to Whirlpool. Talked to Ed at Tech Line to document. SR#7729158569. Called Trade Partners to document reference number 7727264654.
Near Schertz, TX 78154
Shawn W.
Job Details: 10/29/2020
WASHER MAYTAG MVWB765FW4 Ran diagnostics and received no error codes.when I run all speeds of spin and agitate. I was able to replicate a thumping sound and was able to negate it considerably with a rebalancing. I filled the unit with water and ran agitate to see if there were possibly any coins still causing any noise. There were no indications of this. Our customer explained that it happens mainly in Power wash. In this cycle the spin is taken up to the max speed. This causes the the clothing to soak up more water and could be contributing to the thumping noise. I will be replacing the suspension. Our customer had a video and it sounds like the shifter is causing the sound during agitation. I will replace the shifter. Parts ordered. Ran a calibration.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11130359 (suspension)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL GI5FVAXVL01 "Checked refrigerator found ui not responding to selections and compressor not powering on, found bad control board and start device spoke to customer repairs . Job complete. Collected service call fee."
Near San Antonio, TX 78254
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Unit refrigerator EVAP frozen over again. Tested components, components testing good. Would need to seal the liner to cavity and secure the EVAP to the back wall. Quoted 91 and some change for the parts. CUST wants to proceed with repair. Ordering clamps, wire ties, screws, and adhesive to resolve the issue. ; ordrng 2 67006425 (SCREW)s and 2 W11456069 (CLAMP)s and 1 WP482338 (ADHESIVE ) and 2 WPW10339879 (WIRE TIE)s"
Near San Antonio, TX 78245
Richard G.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Thawed out evaporator. Replaced evap motor. Tested to complete. Unit is good to go.
Near San Antonio, TX 78259
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL KEBC247VSS02 Verified a new console control is needed. However the part is discontinued.
Near San Antonio, TX 78211
Jesus C.
Job Details: 10/29/2020
MW-HOOD COMBO MAYTAG MMV4205DS2 Tested unit. Closes door showing on display. Found bad door switch. Replaced switch. Unit is working properly. Collected payment for parts. Job complete. ; used 2 W10727360 (SWITCH) from stock
Near San Antonio, TX 78250
Richard G.
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW1 Replaced outer tub and wiring harness. Calibrated unit. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Customer showed me a video on the unit leaking, said he used it again later with no leaks. Ran diagnostics and was not able to recreate a leak either. No fault codes found either, all connections tight. Unit is leveled correctly."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/29/2020
OVEN ELECTRIC (D JENN-AIR JJW2430WS02 "Checked oven found bad fuse ordering thermal fuse to resolve issue. Installed oven rack adjuster., ordering control board just in case.; ordrng 1 W10277609 (fuse-thrml) and 1 W10286791 (cntrl-elec)"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/29/2020
MICROWAVE OVEN JENN-AIR JMW2430IL02 "Called customer, customer stated the6 no longer need service. Unit is working as designed. Job complete."
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/29/2020
WASHER MAYTAG MVW6230HW Power cord damaged. Needs new cord. ; ordrng 1 W11112935
Near San Antonio, TX 78259
Jim G.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT720PADM2 There seems to have been a miswire and or shorts at the terminal block that is resulting in controls being damaged. Will reorder parts I have corrected the wiring issue. ; ordrng 1 W10838676 (panel-cntl) and 1 W10854231 (cntrl-elec)
Near San Antonio, TX 78224
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new control UI and inverter. Compressor running. Starting to cool. Advised customer to monitor unit for any issues. If issue reoccurs need sealed system tech. Job complete.
Near San Antonio, TX 78216
Tommy B.
Job Details: 10/29/2020
DRYER MAYTAG MED5630HW1 Customer stated that he unit functions intermittently. Found moisture accumulation in the UI. Ordering console to resolve issue. ; ordrng 1 W11384511 (CONSOLE)
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Called customer, customer stated there is nothing wrong with refrigerator freezer wants the whole unit replaced due to uneven doors, unit is working as designed no issues. Job complete."
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "The refrigerator is working. All the lights were out. I replaced the control and was able to get all but two lights working using the provided module. However, that module was defective as well as had a defective wire connector. The upper right module harness will need to be replaced as well as the freezer light. I’m ordering another as a contingency and return to vendor if not needed. Is Whirlpool is covering the parts. The remaining balance of 97.43 for labor will be collected when the work is complete.; ordrng 1 W10695459 (module) and 2 W11239944 (module)s"
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Slides for freezer door have broken and do not work properly. Will order and replace. Need before 1pm; ordrng 2 W11265130 (slide)s
Near Boerne, TX 78006
Colton B.
Job Details: 10/29/2020
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS Issue is no heat on oven. Found issue to be a loose connection on control board. Unit now heats well. Unit tested good.
Near San Antonio, TX 78255
Richard G.
Job Details: 10/29/2020
MW-HOOD COMBO KITCHEN AID KHMS2056SSS3 "Customer complaint is that the unit will stop heating after a few seconds, and the ui changes on its own without being touched. Will need to replace ui control board. Collected service call fee.; ordrng 1 WPW10391271 (cntrl-elec)"
Near San Antonio, TX 78247
Shawn W.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced stops and pivot-tines. Our customer told me that the unit is drying fine since he used my suggestions for inputs into the dishwasher.
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE505W0HB2 Cannot access unit at this time. Will reschedule. ; schdld next appmnt for 10/30 FRI !
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/29/2020
WASHER SAMSUNG WF42H5200APA2 Replaced inner tub and suspension to resolve issue. Unit spins much better now.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 10/29/2020
RANGE WHIRLPOOL WGG745S0FS02 Issue is no bake on upper oven. I got the wrong igniter. Reordering igniter and scheduling for Friday as we have some in stock. Installed everything else.; ordrng 1 WP7432P143-60 (igniter- b)
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Tested unit. Not going into defrost. Will need to replace defrost sensor. ; ordrng 1 W11229011
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Bad control board, checked wall outlet tested good. No burn marks at terminal block. F6E1 stored in unit, will need main harness as well. ; ordrng 1 W11295998 (cntrl-elec) and 1 W11458883 (MAIN HARNESS ) and 1 WPW10181986 (sensor)"
Near San Antonio, TX 78216
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Customer stated that the issue is the unit is not holding temp. Ran diagnostics through control and the controls are intermittently responsive. Part already ordered by prescreen. Will reschedule once part is checked in.; saved tckt
Near San Antonio, TX 78255
Colton B.
Job Details: 10/29/2020
DRYER MAYTAG MED7000AG0 "Issue was thermal fuse blowing again. Found outgoing thermostat to be out of range. Replaced that with the thermal fuse to resolve issue. Unit tested good for now.; used 1 WP3392519 (FUSE), and 1 WP8577274 (THERMISTOR ) from stock"
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW07 Checked refrigerator found uneven frost pattern ice building up on top right corner ordering evap to resolve issues. Sealed system tech required.; ordrng 1 W10143759 (drier (service)) and 1 W11103612 (EVAPORATOR )
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/29/2020
WASHER MAYTAG MVWB835DW1 Replaced housing with valve as well as new dispenser. Cleared error code and ran calibration. Tested all loads in service test mode and all loads functioned as designed. Unit fully operational.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Verified a no responsive sump/motor. ; ordrng 1 W11087376 (pump&motor)
Near San Antonio, TX 78231
Tommy B.
Job Details: 10/29/2020
DISHWASHER KITCHEN AID KDTM404EBS3 "After swapping out the adjuster kit, the wheels do not go into the rails. Ordering new rails to resolve this issue. Also previous work completed was done incorrectly and there is a spray arm which is the wrong part causing the dishwasher to malfunction. Ordering that spray arm as well; ordrng 1 W10860176 (arm-spray) and 1 W11259785 (track) and 1 W11259786 (track)"
Near San Antonio, TX 78258
Shawn W.
Job Details: 10/29/2020
FREEZER KENMORE 253.2878281 "Found that the freezer was completely warm, no frosting on the evaporator at all, compressor was hot but still good and the start device was functional. Called DH to confirm a likely sealed system leak. Our customer has decided to replace it rather then have it repaired because it is cost prohibitive."
Near San Antonio, TX 78249
Douglas H.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY02 Customer stated unit stopped dispensing water as well as not making ice. Found dual valve faulty. Customer wants to proceed with repair. Ordering valve to resolve the issue. Part is on back order.; ordrng 1 WP12956105 (DUAL VALVE)
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW6120HW0 Tested unit. Noise coming from gearcase. Will need to replace gearcase. ; ordrng 1 W11423758
Near San Antonio, TX 78254
Colton B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Cannot get there in time, rescheduling for tomorrow and keeping the door. ; schdld next appmnt for 10/29 THU !"
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
WASHER MAYTAG MAT20PRAWW1 Verified a shock had come loose due to a broken retainer. Replaced broken retainer. Issue is resolved. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D KITCHEN AID KODE500ESS04 I verified the issue was a loose connection at the receptacle. Customer had recently replaced thermal fuse on their own.
Near Castle Hills, TX 78213
Ezequiel V.
Job Details: 10/29/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HV00 "Checked oven found console not responding intermittent, ordering console to resolve issue. ; ordrng 1 W10893999 (console)"
Near San Antonio, TX 78223
Jesus C.
Job Details: 10/29/2020
DRYER AMANA NGD4655EW Tested dryer. Found bad fuse. Replaced fuse. Dryer heating. No further issues. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78220
Jesus C.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed new inverter box and fan shroud. Compressor running. Unit starting to cool. No further issues. Tested to complete.
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR KITCHEN AID KBSN608ESS00 Customer stated that the issue is the freezer temperature fluctuates approximately 10 to 15° daily since last repair. Found issues to be caused by faulty freezer thermistor. Ordering parts to resolve issue. ; ordrng 1 WP2188820 (temp sensor)
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Power cycle corrected issue. Used wire tie to secure loose harness. ; used 1 WP8567668 (WIRE TIE) from stock
Near Selma, TX 78154
S. L.
Job Details: 10/29/2020
DRYER MAYTAG MED6230HW0 Removed stripped blower and motor installed seal kit replaced blower and motor. Installed new UI unit not recognizing model and serial spoke with Bruce at tech line same sr number tried resetting power 5 times checked UI still jot recognizing needs new UI per techline call when part comes in noise issue resolved.; ordrng 1 W11413566 (PANEL)
Near San Antonio, TX 78254
Justin
Job Details: 10/29/2020
DRYER WHIRLPOOL WED49STBW0 "Found the unit to have a bad pulley and wheel, replace with truck stock. Tested to complete. ; used 1 4392065 (REPAIR-DRYER) from stock"
Near San Antonio, TX 78263
S. L.
Job Details: 10/29/2020
VENTHOODS WHIRLPOOL WVW53UC0FS3 "Found no voltage to lights checked no incoming power,to driver needs keypad ordered led driver since i was unable to test itmwothout functional keypad.; ordrng 1 W11282989 (LED DRIVER) and 1 W11354834 (KEYPAD)"
Near San Antonio, TX 78222
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Removed ice build up on door and liner. Sealed liner with RTV tested all operations normal.
Near San Antonio, TX 78260
Jim G.
Job Details: 10/29/2020
WASHER WHIRLPOOL WFW8620HC2 Replaced all water inlet valves.
Near San Antonio, TX 78258
Jim G.
Job Details: 10/29/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DS01 Replaced console. Issue resolved collected labor.
Near Adkins, TX 78101
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Unit was on when I arrived checked RC and FC temps 37 and 2 checked compressor operations and fan icemaker making ice spoke with customer he said unit will power off intermittently and lights inside and Ui are blank. Found pantry ui and harness in water after diagnosis will need to replace pantry UI and harness need OTL.; rqstng P&A on 1 W11170612 (HARNESS) and 1 WPW10677119 (cntrl-elec), states that autho needed"
Near San Antonio, TX 78250
Justin
Job Details: 10/29/2020
RANGE WHIRLPOOL WFC310S0EB4 Spoke to maintenance supervisor and they agreed to wait unit Monday for return appointment. ; schdld next appmnt for 11/2 MON !
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED49STBW1 Checked dryer found little heat coming from unit checked air flow found lint covering wall outlet removed lint unit is working as designed after removal of debris. Job complete.
Near San Antonio, TX 78215
Jesus C.
Job Details: 10/29/2020
MW-HOOD COMBO WHIRLPOOL WMH31017HS3 "Tested unit. Found relay on control stuck on. Causing bulb to burn out Will need to replace bulb, socket, and control. ; ordrng 1 W10210871 (holder,lamp) and 1 W10892389 (cntrl-elec)"
Near Castroville, TX 78009
Justin
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE550S0HZ1 Need to replaced main harness and main control board. Good power coming into unit from outlet. Screen blinking on and off. ; ordrng 1 W11295998 (cntrl-elec) and 1 W11458883 (MAIN HARNESS )
Near San Antonio, TX 78207
Ezequiel V.
Job Details: 10/29/2020
WASHER WHIRLPOOL WTW5000DW3 "Checked washer found no error codes during testing or operation, unit was continuously trying to drain recalibrated washer unit is working as designed. Job complete."
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW04 Replaced diffuser unit is working as designed no issues. Job complete.
Near San Antonio, TX 78254
Richard G.
Job Details: 10/29/2020
WASHER WHIRLPOOL n/a Customer complaint is that the disposal is not working. Was unable to find anything wrong with unit. Left magnet with customer and gave information to call if they have issues with other appliances. Did not collect service call fee.
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the light in the freezer is out. Swapped out with new light to resolve issue and unit is testing good.
Near San Antonio, TX 78249
Tommy B.
Job Details: 10/29/2020
DRYER WHIRLPOOL WED6620HW0 Previous visit found console to be faulty. Swapped out with new user interface to resolve issues and unit is testing good now.
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Replaced control box on refrigerator unit is working as designed no issues. Job complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 10/29/2020
WASHER MAYTAG MAT20PRAWW1 Verified a shock had come loose due to a broken retainer. Replaced broken retainer. Issue is resolved. ; used 1 WP8567668 (WIRE TIE) from stock
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "I replaced the evaporator fan and to make a long story short, I ran into some other obstacles. Got some help from SG. Called Rich at Tech Line with no resolution. SR #7729114736 I was able to work through the obstacles and find solutions. The unit is now fully operational."
Near Schertz, TX 78108
S. L.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Removed rear vacuumed recovered remaining refrigerant installed UV dryer ordered both evaporators. Rescheduling next Thursday to use light to locate leak.; ordrng 1 W11116006 (evaporator) and 1 WPW10608485 (evaporator), used 1 WPW10143759 (DRIER-HV) from stock"
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/23/2020
DRYER WHIRLPOOL WED4815EW1 Swapped out inner and outer door panel along with the seal to resolve heating issues with the door. No further issues at this time.
Near Schertz, TX 78154
S. L.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Found icemaker arm stuck not harvesting in test checked wires needs new icemaker call when part comes in.; saved tckt
Near Selma, TX 78154
S. L.
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW9351YL00 "Found hole in bellow causing leak and suspension rods part W10822553 are sticking in LF and RR trim broken on door trim NLA cost for dampers and bellow. Customer just wants leak only fixed cost would be bellow only part, paid remaining balance call when part comes in,; ordrng 1 WPW10381562 (bellow)"
Near Boerne, TX 78006
Colton B.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KSSO48QTX04 Issue is poor cooling. No frost pattern and compressor pulling 1.7 amps. Called techline (SR 7729109626) who suggested a sealed system/compressor issue. Compressor currently on back order even at APD. Customer not going through with repair.
Near Castroville, TX 78009
Justin
Job Details: 10/23/2020
OVEN ELECTRIC (S WHIRLPOOL WOS92ECOAS02 "Unit working as designed, believe issue is more installing and insulation issues. Cooling fan running as well as convection."
Near Boerne, TX 78015
Douglas H.
Job Details: 10/23/2020
COOKTOP GAS KITCHENAID KGCS166GSS07 Last trip found faulty switch harness and RF valve. Replaced both to resolve the issues. Unit testing good now. No further issues at this point. Collected P&L.
Near San Antonio, TX 78253
Justin
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Ran 57 and 45 both passed. Checked for error codes none found. Customer will monitor the next couple of batches and see if the ice maker just needed to be reset. Unplugged unit for 2 minutes. Customer will call in if ice doesn’t continue after this next batch. Will need ice maker if he calls in.
Near San Antonio, TX 78230
Tommy B.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer stated that the previous issue returned. Recommendation from whirlpool is the swap out user interface it’s wiring harness and thermostat does not result in ordering parts to resolve issue. ; ordrng 1 W11089931 (panel-ui)
Near San Antonio, TX 78247
Jim G.
Job Details: 10/23/2020
DRYER MAYTAG MEDB835DW4 Replaced dryer kit. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78238
Ezequiel V.
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Went to replace drawer control board found control board filled with water also found orange wire out of connector attempted to reinsert no luck ordering drawer door to resolve issue.; ordrng 1 W10733264 (dor-fip bl)
Near San Antonio, TX 78254
Richard G.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer complaint is that the icemaker is not working. Need to replace icemaker. Leaking is coming from icemaker.; ordrng 1 W10873791 (icemaker)
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Checked refrigerator found damage to freezer door ordering door to resolve issue, refrigerator working as designed. Gate 9621 ; ordrng 1 W10481433 (nameplate) and 1 W10638683 (dor-fip)"
Near Kerrville, TX 78028
Colton B.
Job Details: 10/23/2020
DISHWASHER KITCHENAID KDTE334GPS0 Customer issue is a leaking dishwasher. Finding leak to be coming from sump assembly. Ordering new assembly and rescheduling for Tuesday. Collected SC which leaves the remaining balance for P&L. ; ordrng 1 W11178672 (pump&motor)