Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2021
DRYER WHIRLPOOL WED8300SW0 "Unit was in need of a dryer repair kit. I installed the new rollers, pulley and belt. Unit is now functioning as designed. Provided military discount on our service fee."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/28/2021
DRYER AMANA NED4655EW1 Replaced drum. Tested to complete. Unit is good to go.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 01/28/2021
DRYER MAYTAG MED7230HW1 "Checked dryer found top left section dented in, ordering cabinet, top panel and front panel to resolve issue.; rqstng P&A on 1 W10260246 (top) and 1 W11417441 (Cabinet), ordrng 1 W11122123 (Front panel)"
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Our customer was concerned about certain electronic sounds and popping noise. I was able to replicate the sound and it was the damper. I ran diagnostics and all loads were functioning as designed. The FC was at -3 F and RC 38 F. Found that both compartments were not set at manufacturer recommended settings. I reset the temperatures. This unit is currently fully operational.
Near San Antonio, TX 78259
Shawn W.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Our customer was having problems with the ice dispense, removing the ice bin and the water filter. This Ice bin got a little jammed. The ice maker and dispenser is working now. I showed our customer how to remove both the ice bin and the water bin. This unit is now fully operational. Our customer said test to our short survey."
Near San Antonio, TX 78245
Richard G.
Job Details: 01/28/2021
COOKTOP ELECTRIC KITCHEN AID KSIB900ESS0 "Customer complaint is that sometimes the unit will start beeping and become unresponsive. The unit then has to be shut off at the breaker and restarted. This happens when using the cooktop. Customer also states the oven will cause the main control board to freeze up and become unresponsive. Entered diagnostics and found error code F1E0 EEPROM communication error, and F2E1 stuck key. Will need to replace both controls. Collected service call fee.; ordrng 1 W11100622 (cntrl-elec) and 1 W11208294 (display)"
Near San Antonio, TX 78247
Shawn W.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced rack adjuster with updated kit. Unit is now fully operational.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4816FW2 "Issue was a bad valve. Replaced valve, unit tested good."
Near San Antonio, TX 78251
Richard G.
Job Details: 01/28/2021
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Replaced pantry door. Tested to complete. Unit is good to go.
Near San Antonio, TX 78245
Justin
Job Details: 01/28/2021
WASHER MAYTAG MVWC465HW2 "Confirmed purchase date with partner team, lid lock is working as designed. No fault codes stored, customer could be experiencing a control issue."
Near Boerne, TX 78006
Tommy B.
Job Details: 01/28/2021
ICEMAKER (STANDA KITCHEN AID KUIX305ESS1 Swapped out bin thermistor to resolve ice production issues. Unit testing good with no further issues at this time. Collected parts and labor.
Near San Antonio, TX 78238
Justin
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Replaced bad ice maker for unit. Unit is good to go.
Near San Antonio, TX 78261
Shawn W.
Job Details: 01/28/2021
REFRIGERATOR KITCHEN AID KRFC704FPS03 Replaced door. Our customer is not satisfied with the leveling of the doors. I explained that these right hand doors are designed to be slightly higher to allow for weight. This one was actually as even as I have seen any one of this model. I offered to make some adjustments about 7 times and I was declined. The refrigerator is on its wheels. I offered to properly level it for our customer but she declined. Job complete. She has another job ticket for a bad ice maker. I explained to her that myself or any other technician could do this for her if she changes her mind.; O-emld tckt
Near Boerne, TX 78015
Tommy B.
Job Details: 01/28/2021
OVEN ELECTRIC (D WHIRLPOOL WO551EC0A50 Swapped out door latch to resolve functioning issues. Unit testing good now. Collected parts and labor.
Near San Antonio, TX 78245
Richard G.
Job Details: 01/28/2021
WASHER WHIRLPOOL WETLV27HW0 "Customer complaint is that the unit will not go into the spin cycle. Entered diagnostics and found error codes F7E6 motor fault. Ran auto test, unit would not spin or agitate. Checked belt on unit, as previous service call found it not attached, it is still attached. Motor will need to be replaced along with shifter. Gave quote to maintenance manager, says to go ahead with repair.; ordrng 1 W10890624 (motor-drve) and 1 W10913953 (actuator)"
Near , TX 78015
Tommy B.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated that the issue is the unit will not wash. Found issue to be the water inlet was not on. Opened water valve and unit began filling. No further issues at this time. Reviewed use and care with customer.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 01/28/2021
OVEN ELECTRIC (D KITCHEN AID KODC304ESS01 "Checked oven found both door not centered spoke to Leon from techline stated to replace Inner door both receiver/hinges front panel. Ordering to resolve issue. SR7729857940; ordrng 1 4455605 (Hinge receiver left) and 1 4455606 (Hinge receiver right) and 1 9760572 (hinge,door lh (wht)) and 1 9760571 (hinge,door rr (wht)) and 2 W10692415 (glass-door)s"
Near San Antonio, TX 78250
Richard G.
Job Details: 01/28/2021
DISHWASHER KITCHEN AID KDTE334GPS0 Replaced drain pump and float switch. Recommended customer also clean out the drain hose going to the garbage disposal for better draining. Tested to complete. Unit is good to go.
Near La Vernia, TX 78121
S. L.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Complaint is residue on dishes and not drying. Ran service cycle no errors pump motor and both sprayarms working. Dispenser workin water temperature above 120 air gap installed on drain hose but rinse aid set to max. Customer is using a rinse aid but not one that is normally recommended gave sample of rinse aid and pods that are recommended instructed on how clean filter filter was dirty advised how operation of thus unit works and to aid in drying use rinse aid left behind run him temperature and heat dry wash prime water before starting load clean filter often and to scrape dishes not rinse this will aid in drying and cleaning of dishes turned down rinse aid to reduce residue. Advised customer to leave door open when cycle completes. Unit operating as designed.
Near Converse, TX 78109
S. L.
Job Details: 01/28/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Removed unit discharged capacitor replaced diode and magnetron reassembled reinstalled tested all operations normal.
Near Converse, TX 78109
S. L.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFG525S0JS0 Removed cooktop and console replaced left and right panels ran test no rust all operations normal.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 Removed agitator and basket replaced belt cam basket and gearcase ran test no noise all operations normal
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW6120HW0 "Checked washer found no issues with washer passed all test, load and go feature was set to disabled, enabled load and go. Job complete."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/28/2021
WASHER MAYTAG MVW7232HW0 "Customer complaint is that the unit is making the same grinding noise as before, it started this Saturday. Previously replaced washplate, stator, rotor, gearcase, slider, and clutch. Entered diagnostics and found no error codes. Ran unit through automatic test, was not able to reproduce sound with the basket empty. Manual agitate found the washplate to be loosely turning.checked under unit and found screw holding rotor and stator has loosened, tightened screw down and unit began operating normally. If problem persists, will need to order gearcase and screw again."
Near San Antonio, TX 78254
Richard G.
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Customer complaint is that the unit is not draining, found plug still in garbage disposal keeping unit from draining. Removed plug. Tested to complete. Unit is good to go."
Near San Antonio, TX 78240
Tommy B.
Job Details: 01/28/2021
DRYER MAYTAG MEDX655DW1 "Customer stated that the unit is not getting hot enough. Unit has heat, motion, and airflow. The vent tube to the wall was longer than necessary. Trimmed it about half the length in order to create better airflow. Unit tested good with no further issues at this time."
Near San Antonio, TX 78253
Richard G.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFG515S0ES0 Replaced igniter. Tested to complete. Unit is good to go.
Near San Antonio, TX 78250
Richard G.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFC310S0EB3 Customer complaint is that the unit is not functioning well. Verified issue. Will need to replace control board again. Control already on order.; O-emld tckt
Near San Antonio, TX 78249
Tommy B.
Job Details: 01/28/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Finished installing wiring harness and cavity thermostat. Unit tested good with no further issues at this time.
Near San Antonio, TX 78213
Ezequiel V.
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 "Checked washer found actuator not switching from agitate to spin, found leak coming from internal drain hose, ordering hose and actuator to resolve issue. ; ordrng 1 W11291620 (Internal Drain Hose) and 1 W10815026 (actuator)"
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Replaced front rollers on refrigerator due to wheels being broken was able to complete left wheel right wheel is missing rivet ordering to resolve.; ordrng 1 2262072 (rivet) and 1 W11355296 (Separator Assembly)
Near San Antonio, TX 78229
Tommy B.
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDFE104HPS1 Customer Ed stated the unit isnt running through cycles. Diagnostics revealed errors F4E3 F7E1. Swapped out with new parts and unit revealed same errors. Bad pump out of box. Ordering new parts. ; ordrng 1 W11085683 (Pump and motor)
Near San Antonio, TX 78226
Ezequiel V.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Checked refrigerator found freezer with frost build up found freezer gasket not sealing properly, attempted to adjust with no luck ordering gasket to resolve issue. ; ordrng 1 W10443320 (gasket-fip)"
Near Helotes, TX 78023
Colton B.
Job Details: 01/28/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Customer issue is that the temperatures are still incorrect. Ordering a new oven sensor and console to resolve issue. ; ordrng 1 W11296171 (Console) and 1 W10859573 (Sensor)
Near Corpus Christi, TX 78410
John L.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW8500DC5 "Inspected unit, found left hand side of lid has broken. This is not allowing lid to shut. Found hinge to be cause of break, hinge binding and not allowing for smooth shut. Replace lid and hinge to resolve. Lid has been ordered already.; rqstng P&A on 1 W10594141 (hinge)"
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
DRYER MAYTAG MEDC465HW0 "The appliance is turning off but the timer continues to rotate all through the wrinkle control setting even when it’s off and then it comes to a stop. Ordered timer and wrinkle control switch, also ordered the 2 position switch. Please schedule the customer when all parts come in; ordrng 1 WP3405156 (switch) and 1 WP8578354 (swtch-temp) and 1 WPW10185992 (timer)"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/28/2021
DISHWASHER AMANA ADB1400AGB1 "Inspected unit, found issue with valve. Valve powers on but will not dispense water, line does have flow. Replace valve to resolve.; ordrng 1 W10327250 (fill valve assy)"
Near Ingleside, TX 78362
John L.
Job Details: 01/28/2021
DRYER MAYTAG MEDX655DW1 "Inspected unit, roller wheels or cause of noise. Will need to replace rollers to resolve this issue.; ordrng 2 W10314171 (drum support roller)s"
Near Port Aransas, TX 78373
John L.
Job Details: 01/28/2021
ICEMAKER KITCHENAID KUIX535HPS00 "Inspected unit, found issue to be with drain pump. Drain pump is not functioning as should and is randomly shutting off unit. This issue is causing back up in breather line or leak is originating from. Replace drain pump to resolve this issue; ordrng 1 W10825875 (pump)"
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
DRYER MAYTAG MEDB835DW3 "Called and spoke with Tiffany, she said there was no reason to come out, the repairs made previously were good, appliance is working normal. Looks like a duplicate order."
Near Corpus Christi, TX 78407
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWB835DC3 Inspection of unit shows error code for miscommunication between control and interface. Replace both interface and control to resolve issue. I’m not set return date pending part approval and part arrival; rqstng P&A on 1 W11035015 (console) and 1 W11105155 (cntrl-elec)
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRSC703HPS00 "Removed back cover and defrosted frost/ice with steamer, installed thermistor and fan assembly, the fan and appliance are"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW7000DW4 "Inspection of unit shows several error codes two of which are miscommunication between control and interface. Also one for water temperature. Customer states the miscommunication error doesn’t happen all the time. And the water Error code says is new. Replace water valve control board and interface to resolve issue. Have not scheduled return date pending part arrival. At time of original service call product was still within warrantee but went ahead and marked as needing authorization to confirm.; rqstng P&A on 1 W10758829 (valve) and 1 W10849300 (valve harness) and 1 W11034998 (console) and 1 W11105150 (cntrl-elec), states that autho needed"
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVW7232HW0 "Installed strike, calibrated and performed a diagnostics test, completed with no issues or error codes. This is a Rehab center and the Director wanted to buy 2 strikers"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWB865GW0 "Inspection of unit shows error code for lid lock failure. Replace lid lock to resolve issues. Also advise customer of error code for long Phil know Phil. Replace water valve to resolve that issue. Also advise customer of raising downspout for drain hose to help with proper function. Have not set return date pending part arrival and authorization ; rqstng P&A on 1 W10787878 (latch) and 1 W11096285 (housing), states that autho needed"
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
DRYER WHIRLPOOL WED5000DW2 "Taking too long to dry per cup. Pulled the appliance out and removed the vent hose, it was clogged up with lint that was wet, including the pipe where it goes up into the attic. Cleaned out them both out and advised customer to have someone get on top of the roof to confirm good airflow at the air vent. The appliance is heating and working normal"
Near Odem, TX 78370
John L.
Job Details: 01/28/2021
WASHER MAYTAG MVWX655DW1 "Installed board, recalibrated unit. Issue has been resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Inspected unit, Put unit into diagnostic mode. Tested compressor, compressor powered on. And ran rough until finally shutting down. Issue with compressor, will need to be replaced to resolve this issue. Due to the set up inside, a helper will be required in order to complete task. ; ordrng 1 W10253005 (compressor)"
Near Portland, TX 78374
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Installed evaporator and compressor, vacuumed and charged unit. Unit held vacuum and charge without issues, unit is now cooling and no signs of leaks. Issue resolved."
Near Alice, TX 78332
Adam
Job Details: 01/28/2021
OVEN KITCHENAID KOSC504ESS00 Customer states put unit into self clean and then unit died. Inspection of unit shows no response from control board. Replace thermal fuse and control to resolve issue. Job will require authorization; rqstng P&A on 1 W10721211 (cntrl-elec) and 1 W10794084 (fuse-thrml)
Near Portland, TX 78374
John L.
Job Details: 01/28/2021
COOKTOP WHIRLPOOL WCE77US6HS00 "Installed new cooktop, issue on this unit has been resolved."
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVWX655DW2 "Doesn’t wash or receive water per customer . F8E1 error code, Installed control, the appliance is working norma, advised if the same issues continues it’s because the hot water isn’t hooked up, advised to put a Y in place.so both sides of the inlet valve are hooked up"
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Not cooling in the refrigerated per customers. The FC is working normal, pulled the drawers out in the RC, found the evaporator was iced up, defrosted the ice with a steamer, installed fan assembly, put appliance back together, the fan and appliance are working normal."
Near Victoria, TX 77905
Michael
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not cooling in the RC, the evaporator is iced over, ordered part to resolve issue and rescheduled customer. ; ordrng 1 W11087438 (motor-evap)"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVW6230HW0 "Installed gearcase, making the screeching when shifting speeds. Called tech line and spoke with Steve SR7729836496, and asked if he thought it was the gearcase, he said he didn’t think so, to order the motor and belt.; rqstng P&A on 1 W11026785 (motor-drve) and 1 W11239857 (belt)"
Near Robstown, TX 78380
Adam
Job Details: 01/28/2021
DRYER MAYTAG MEDC465HW0 Install components tested unit issue resolved
Near Corpus Christi, TX 78408
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT112CZJB00 "Inspected unit, unit has lost Refrigerant and is no longer cooling properly. After further inspecting the unit, was unable to determine source of leak. Because possibly from evaporator, similar issues have been found on other units that have been worked on in the past. Replace evaporator to resolve issue.; ordrng 1 W11186306 (Evaporator)"
Near Corpus Christi, TX 78413
Adam
Job Details: 01/28/2021
MICROWAVE JENN-AIR JMC3215BS After speaking with customer and brief examination of unit this product specifically is a total warrantee replacement microwave. Directed customer back to jin air product is past the one year manufacturer warranty. Issue resolved
Near Port Lavaca, TX 77979
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed UI, the sound is working and navigating properly. It’s still shows to have a bad motor when I test harvest or fill test. I thought I had ordered another ice maker just in case, ordered ice maker, didn’t have one in TS. Please schedule the customer when the part comes in. Called and spoke to Austin and told him what I’ve done, he said to look for any broken wires underneath the door, everything looks good and connected, said to order the ic maker SR7729839360; ordrng 1 W10873791 (icemaker)"
Near Kingsville, TX 78363
Adam
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW7040DW Call customer before arrival to confirm that unit was out of warranty and to understand customer would be responsible for a diagnostic visit. Arrived at home customer with the show me what was wrong with the unit and machine started with no issue. Customer said OK thank you that was the end of the service call. Will be calling office regarding this customer
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDTM604KPS0 "F9E1 error code per customer. Went into diagnostics, found F8E2, F9E1 error codes. Pulled appliance out, no kinks in the lines, all connections are good at drain pump and drip tray, no obstruction in the drain line. Ran diagnostics, it filled, drained and completed with no issues or error codes, at this time the appliance is working normal."
Near Ingleside, TX 78362
John L.
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE505W0HB2 "Inspected unit, unit has F1 E0 error malfunctioning board. Cleared error, tested unit. Error returned after a minute, powered down unit, error still coming up. Will need to replace board to resolve issue.; ordrng 1 W11204517 (cntrl-elec)"
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
DRYER MAYTAG MED7230HW1 "Clothes are coming out before they’re dried. No error codes. The customer wrote a list of what it was doing, basically turning off before the clothes were dry, unplugged the appliance and installed sensor, the appliance is heating and working normal, also the timeis counting down properly"
Near Corpus Christi, TX 78412
Adam
Job Details: 01/28/2021
WASHER MAYTAG MHW6630HC0 Customer complaint of unit leaking in front left corner. There is a service pointer regarding this issue as soap dispenser assembly. Replace assembly to resolve issue. Part is already on order according to Notes. Will not be re-ordering components. Have not set return date pending part arrival; saved tckt
Near Bloomington, TX 77951
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVWB865GW "Not filling with water per customer. F3E2, F8E1, F0E4, cleared error codes, tested the inlet valve, no water on either side, installed inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVW7230HW0 "Installed UI, reset appliance, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is responsive and working normal."
Near Corpus Christi, TX 78411
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWC565FW1 After installing suspension customer states unit would no longer give water. Diagnosing unit shows lid lock failure which would cause customer complaint of no water entering the unit. Order lid lock to resolve issue.; rqstng P&A on 1 W10682535 (latch)
Near Kingsville, TX 78363
Adam
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF330PAHW2 Speaking with customer before inspection of unit customer states she knows that it is a rodent problem and knows that something has chewed through several spots of the machine including wires and insulation. I informed customer if that is in fact the case that your Warranty is void because of that specific problem. Physical inspection of unit shows there is in fact two holes or broken wires from chewing. Pictures in SD-QuickPic. Issue resolved
Near Taft, TX 78390
John L.
Job Details: 01/28/2021
RANGE WHIRLPOOL ACR4303MFB3 "Inspected unit, F180 internal board failure. Control board will need to be replaced. Front right burner has popped and will need to be replaced as well.; ordrng 1 W11199519 (elmnt-surf) and 1 W11204487 (cntrl-elec)"
Near Corpus Christi, TX 78414
Adam
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL UNCONFIRMED Duplicate ticket from previous visit
Near Corpus Christi, TX 78404
John L.
Job Details: 01/28/2021
DRYER WHIRLPOOL WED4616FW "Inspected unit, found unit to have poor airflow. Ventilation line was folded, this was causing for airflow. Made adjustments, airflow has been restored."
Near Kingsville, TX 78363
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWC565FW1 Inspection of unit shows error code for off-balance load and stuck key. Customer complaint of unit banging while in cycle. Further inspection shows suspension very springy almost bouncy like a ball. Replace suspension to resolve issue. Job will require authorization have not set return date pending authorization; rqstng P&A on 1 W11033491 (suspension)
Near Corpus Christi, TX 78414
Adam
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM00 11103 atp. Inspection of unit shows Water leaking from icemaker. Replace icemaker to resolve issue. Issue resolved
Near Corpus Christi, TX 78418
Adam
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Install components tested unit issue is resolved. I did advise customer of a 24 hour wait. Before unit comes back to temperature. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 01/28/2021
WASHER WHIRLPOOL WFW6620HC0 Customer complaint of unit having to be unplugged and plugged in repeatedly before it would except cycles. Also customer complaint of dispenser drawer leaking. Further investigation points to two separate service appointments for both issues once suggest replacing ACU for interface not responding. Also the second one for dispenser drawer leaking suggest replacing dispenser assembly. Also receiving several error codes for lid lock failure and over suds as well as slow drain. Testing of lock shows working most of the time but is prone to failure. Also in regards to slow draining There is another service pointer in regards to proper installation of drain hose. Customer does have drain hose set lower than the required minimum of 39 inches. Will have to address issue with customer upon return visit. Product is a Rent-A-Center unit and it’s covered by extended one year warranty. Also job should be considered 2 count for labor. Have not scheduled return date pendin
Near Odem, TX 78370
John L.
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Called Techline and spoke with Andrew, explained issues having with unit and what has been done in attempts to resolve. Techline recommends to replace door as it may have a defect. Ordering door to resolve issue.; rqstng P&A on 1 W10634612 (dor-fip ss)"
Near Port Lavaca, TX 77979
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVW7230HW0 "Doesn’t fill with water and continues the wash cycle and spins violently, also has torn clothes per customer. F0E9, F0E5, F0E7, cleared error codes, the display shut off on its own, tried to get into diagnostics twice and it would shut off, unplugged the appliance and plugged it back in to reset it after 60 seconds. I was able to get back into diagnostics, display is working normal, calibrated and tested the inlet valve on manual, the inlet valve is activating and working normal ran diagnostics, completed with no issues or error codes, tested the high speed spin cycle on manual test, it’s spinning normal, apparently is working normal at this time"
Near Corpus Christi, TX 78404
Michael
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4855HW1 "Doesn’t fill up with water per customer. F8E1, long fill error code, cleared error code, tested the inlet valve, the hot side isn’t opening up, needs inlet valve.; saved tckt"
Near Aransas Pass, TX 78336
John L.
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5000DW0 "Installed components, re-calibrated unit and tested. Issue has been resolved."
Near Corpus Christi, TX 78404
Michael
Job Details: 01/28/2021
DRYER MAYTAG MEDC465HW0 "Not heating per customerRan the appliance, not getting hot, removed the back panel, the thermostats and heat element are good, voltage at wall outlet and appliance are good 240 VAC. Ordered the motor and the timer; ordrng 1 279827 (motor!dryer) and 1 WPW10185992 (timer)"
Near Rockport, TX 78382
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT318FZDB06 "Inspected unit, no signs of Freon sent or leak. Did detect the smell of burned electrical from freezer, also can be detected in fridge section. Unit most likely has an electrical issue, possibly a bad capacitor or resistor. Replace electrical components to resolve.; ordrng 1 2315539 (fan motor) and 1 W11200747 (Harness) and 1 W11207397 (Control)"
Near Portland, TX 78374
John L.
Job Details: 01/28/2021
DRYER MAYTAG MEDB835DW "Installed new component, after installation was plugging in unit one noticed one of the prongs on cord was burned and loose. Explain to customer they may need to replace cord as the cord appears to be damaged. Doing so it should resolve issues with unit."
Near Taft, TX 78390
John L.
Job Details: 01/28/2021
WASHER MAYTAG MVWC465HW2 "Inspected unit, Unit is not filling properly. Ran diagnostics on unit, no codes. Recalibrated and tested unit. Unit is functioning normally after recalibration. Issue resolved."
Near Corpus Christi, TX 78412
John L.
Job Details: 01/28/2021
RANGE AMANA ACR4303MFS4 "Inspected unit, found front left infinity switch is cause for cooktop on from turning off. Cooktop hot on the other hand is due to an issue with main board, unit has F1E0 board failure error. Replace these components to resolve.; ordrng 1 3148954 (element,surf.rf) and 1 W11204487 (cntrl-elec)"
Near Taft, TX 78390
John L.
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT148FZDB00 "Inspected unit, found issue with upper hinge. Screw was missing from hinge, this was causing the door to miss a line and not close properly. Replace screw, door now closes and seals properly. Issue has been resolved."
Near Ingleside, TX 78362
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "The wheel on the left side won’t adjust, it has broken off the track, couldn’t make it work, ordered the rivet and rescheduled the customer ; ordrng 1 WP2179826 (rivet)"
Near Kingsville, TX 78363
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVWB765FW3 Customer complaint of unit shaking badly during a power wash cycle. Inspection of unit shows error code for stuck button and overload. Calibrated unit and ran verification cycle no issues were found even went back in manually put unit into max spin so customer can see that there was normal movement in the unit. Advise customer to cut down on size of loads put into the unit also to be mindful of proper amount of correct detergent. Issue resolved
Near Corpus Christi, TX 78413
Adam
Job Details: 01/28/2021
RANGE WHIRLPOOL RS675PXBH Inspection of unit shows sparking is coming from a broken baking element. Whirlpool safety team will not cover repairs only diagnostic and visit expenses. I did inform customer of her options. But I do believe customer will be seeking new Appliance. Sr# 7729805218. Wukj300wl1. Concession from safety team
Near Corpus Christi, TX 78410
Michael
Job Details: 01/28/2021
RANGE AMANA AER6303MFS2 "F1E1 error code, installed control, the appliance is heating and working normal"
Near Robstown, TX 78380
John L.
Job Details: 01/28/2021
DRYER WHIRLPOOL WED5000DW "Installed switch, tested after installation. Unit still has no function. Tested components, cut off, thermostats, and fuses. All readings show components are good, Will need to replace these components to resolve this issue.; ordrng 1 3977393 (thermal cut-off) and 1 8318268 (thermostat,internal) and 1 3392519 (thermal fuse) and 1 3977767 (thermostat 221 deg)"
Near Corpus Christi, TX 78411
Adam
Job Details: 01/28/2021
DRYER WHIRLPOOL WED5100HC0 7729850746sr#. After replacing components issue is still unresolved. Call tech line to troubleshoot issue. After several tests with tech line it was determined that thermal fuse or belt switch our bad possibly a harness issue. Ordering thermal fuse switch and harness to resolve issue; ordrng 1 W10693363 (fuse-thrml) and 1 W10724631 (switch) and 1 W11164044 (Main harness)
Near Corpus Christi, TX 78404
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Installed new valve, still not getting water to the ice maker, getting water to the dispenser,checked the valve, getting water through the valve, removed kick plate and removed the lines that go to the ice maker, getting water to that point, put lines back in place and tested the fill test, now getting water to the ice maker, appliance is working normal"
Near Corpus Christi, TX 78408
John L.
Job Details: 01/28/2021
DRYER MAYTAG MGD6630HC1 "Install components, tested after installation. Unit is running smoothly issue has been resolved."
Near Corpus Christi, TX 78404
Michael
Job Details: 01/28/2021
WASHER MAYTAG MVWB865GW0 "Not washing or spinners properly per customer, F0E3, F2E1, overload and stuck button, tested UI, no stuck buttons, and the inlet valve is working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is is working normal, also tested the spin cycle on manual test, it is getting up to speed and spinning normal."
Near Victoria, TX 77904
Michael
Job Details: 01/28/2021
ICEMAKER KITCHENAID KUIC15NLTS2 "The appliance is working normal, the grid cutter has a broken wire, ordered parts, please reschedule customer when all parts come in.; ordrng 1 2185570 (panel) and 1 WP2313637 (grid-cuttr) and 2 WP3400884 (screw)s"
Near Corpus Christi, TX 78413
Adam
Job Details: 01/28/2021
DRYER AMANA NED4655EW1 Cording to information on file unit is out of Manufacturing warranty. Myself as a technician did not double check this before entering the home but I did reach out and make contact with home owner to inform him of the situation and if he would like to set up an appointment he could but he would be responsible for a service call fee/diagnostic. Secretary who took the message said he would be reaching back out to company.
Near Beeville, TX 78102
John L.
Job Details: 01/28/2021
WASHER MAYTAG n/a "F1E1 ACU error, F3E1 water level error, F9E1 long drain, F5E2 lock error. Ran tests on unit, drain pump is not pushing water out. Door not unlocking as should. Also valves for soap and fabric softener not functioning. And main board has issues. Will need to replace drain pump, acu, lock, valves, and sensor to resolve issues with unit.; rqstng P&A on 1 W10443885 (latch) and 1 W10750570 (cntrl-elec) and 1 W10448876 (water level switch) and 1 W10435242 (valve) and 1 W10605427 (pump-water)"
Near Corpus Christi, TX 78413
Adam
Job Details: 01/28/2021
WASHER MAYTAG MVW7232HW0 Customer complaint of unit not filling with water. Inspection of unit shows error code for unbalanced load and unbalanced load pause which customer did state unit stopped midcycle and he was forced to rearrange the load which I told him can happen and is fairly common sometimes. Customer states he wants the unit to fill completely with water so he can pre-treat/soak his work clothes before wash cycle. Customer is putting the unit on normal wash and deep fill but states Had to cancel cycle three times before unit filled completely with water. I did inform customer that unit does auto since a deep Phil and will justify its own amount of water needed for the wash cycle. I did refer a customer back to Fossett button so he could pre-treat/soak his clothes before a wash cycle. Issue resolved
Near Ingleside, TX 78362
Michael
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Not making ice per customer. Tested the ice maker, it’s rotating and working normal, tested the fill test, some water squirted out, tested fill test 2 other time the water is flowing normal, ice maker is working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 01/28/2021
RANGE WHIRLPOOL WGE745C0FS01 "Installed element, tested after installation. Issue has been resolved."