Near San Antonio, TX 78253
Justin
Job Details: 02/03/2021
DRYER MAYTAG MED7230HW1 "Cannot remove blower fan from motor, will need multiple parts to finish repair. ; ordrng 1 W11481730 (Bracket motor) and 3 WP489463 (Screws)s and 1 WP697772 (Blower fan) and 1 W10888146 (Housing)"
Near San Antonio, TX 78259
Jim G.
Job Details: 02/03/2021
WASHER MAYTAG MVW7230HW Verified loose rotor. Retightened bolt. Issue resolved.
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 02/03/2021
WASHER AMANA NTW4516FW3 "Checked washer found no power at control board, good power at wall, part is already on order. Waiting on part to resolve issue.; schdld next appmnt for 2/4 THU !"
Near San Antonio, TX 78240
Ezequiel V.
Job Details: 02/03/2021
RANGE KITCHEN AID KFED500EWH03 Checked rang.e found bent door latch switch ordering switch to resolve issue. ; ordrng 1 WPW10471348 (latch-door)
Near Boerne, TX 78006
Tommy B.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer stated the issue is the upper rack is broken. Adjuster kit already ordered.; O-emld tckt
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFG320M0BS3 Replaced door due to door being shattered after replacement tested door no issue.job complete .
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/03/2021
DISHWASHER AMANA ADB1400AGB Tested unit. No stored error codes. Ran diagnostics. All pumps running. Heater running. No issues during testing. Performed customer instruct on proper use and care procedures. Job complete.
Near Boerne, TX 78015
Tommy B.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Wrong part ordered. Ordering correct part and rescheduling. ; ordrng 1 W11402115 (Control)
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/03/2021
OVEN ELECTRIC (D FRGIDAIRE FEF326AQH Last tech found Faulty element. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT148FZDB00 "Checked refrigerator found partial frost pattern, capillary tube and 3 coils down only frosting over, called techline SR7729893145 confirmed sealed system tech required ordering evaporator and dryer to resolve issue. ; ordrng 1 W10570565 (evaporator) and 1 WPW10143759 (dryer)"
Near San Antonio, TX 78254
Justin
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Replaced heater and led light for freezer. Tested to complete.
Near San Antonio, TX 78218
Douglas H.
Job Details: 02/03/2021
FREEZER WHIRLPOOL WZC3122DW01 "Called CXC to see if they would authorize the repair under warranty. Spoke with Tiffany, she stated they will cover it. Use Authorization WUPS300APL1.Last tech found faulty compressor. Replaced compressor to resolve issue, vacuumed unit, unit held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Advised to give 24-48 hrs to cool down properly. No further issues at this point."
Near San Antonio, TX 78252
Richard G.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL n/a "Called customer. He is unavailable due to working all day, but is available Friday. Rescheduled for Friday.; schdld next appmnt for 2/5 FRI !"
Near San Antonio, TX 78240
Tommy B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW4816FW2 Customer stated that the issue is the unit is making a loud banging noise during spin. Demonstrated the issue with a video. No errors in diagnostics. Manual high speed tests for spin shows unit is balanced properly. Reviewed use and care and proper loading techniques with customer to prevent issue in the future. No further issues at this time.
Near San Antonio, TX 78227
Richard G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF540CWHV00 "Customer complaint is that neither section is cooling. Tested out unit,found compressor is kicking on, good frost pattern on evaporator, but fan is not functioning. Will need to order fan motor with harness.; ordrng 1 W11024089 (motor-evap)"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 02/03/2021
WASHER MAYTAG MVWC565FW2 "Checked washer found grinding noise coming from gearcase ordering gearcase to resolve issue, ordering splutch kit just in case. ; ordrng 1 W10870913 (gearcase) and 1 W10721967 (drive pulley)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/03/2021
OVEN ELECTRIC (S WHIRLPOOL GBD307PDS09 Issue is a F2E6 error code. Talked to customer over the phone and told him that the fix for that is a new control which has been discontinued. Customer didnt feel the need to have me come out to diagnose.
Near San Antonio, TX 78250
Tommy B.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFC310S0EB3 Swapped out control and bake element and unit is testing good with no further issues at this time.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/03/2021
REFRIGERATOR LG LSFXC2476S00 "Please reschedule for sealed system technician. Quoted approximate cost but please give the, your full quote. ; saved tckt"
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/03/2021
ICEMAKER (STANDA JENNAIR JIM158XBRS1 "I ran through the ACT service procedures for stand alone ice makers and all loads were functioning as designed. The compressor and condenser fan is working. This unit will need a new evaporator, I contacted BR and DH; ordrng 1 WPW10218037 (Evaporator) and 1 W11109499 (Drier)"
Near San Antonio, TX 78245
Richard G.
Job Details: 02/03/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Customer complaint is that the unit is not heating up past 120 degrees. Verified issue. Found errors stored in system for communication between control and panel. Will need to replace controls and sensor.; ordrng 1 W10859573 (sensor) and 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/03/2021
OVEN ELECTRIC (D KITCHEN AID KODE300ESS04 Customers complaint is that the unit is heating to high. Unit would not go into diagnostics. This unit will need a new control . Part ordered. Please expedite as so as possible. Home is closing on Friday.; ordrng 1 W11179310 (Control) and 1 W10801665 (Control)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/03/2021
RANGE SAMSUNG NE63T8111SS/AA "Checked range found light constantly staying on reset outlet, retested range operating as designed. No issues. Job complete. Collected service call fee."
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE525S0JB0 Removed damaged cook top. Replaced with new cooktop. Unit it now fully functional.
Near Somerset, TX 78069
Jesus C.
Job Details: 02/03/2021
DRYER WHIRLPOOL WED5100HW1 Tested dryer. Not running. Will start then shut off immediately. Called tech line. Good supply at terminal block. 240 vac. Found unit loosing power off of the L1 power supply. Voltage drops from 120 to 60. L1 loosing voltage under load. Tech line confirmed issue with dryer is caused by power supply. Customer will need to contact electrician to correct issue. Sr 7729897893. Job complete.
Near San Antonio, TX 78254
Justin
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Adjusted temps for freezing and fridge up to help with freezing issue. Will order thermistors and replace but will have customer monitor temps over the next few days. ; ordrng 1 W10316760 (Thermistor) and 1 W10316760 (Thermistor)
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Tested unit. Water dripping out of ice door. Door not sealing. Will need to replace assembly. ; ordrng 1 W11423784
Near San Antonio, TX 78261
Jim G.
Job Details: 02/03/2021
DISHWASHER KITCHEN AID KDTM404KPS Replaced sump pump assembly. Issue resolved.
Near San Antonio, TX 78251
Tommy B.
Job Details: 02/03/2021
DRYER WHIRLPOOL LER7646EQ1 Customer stated there was a rattling noise in the dryer. Found issue to be a small plastic object stuck in the dryer. Was able to deaden sound and unit is testing good with no further issues at this time.
Near San Antonio, TX 78253
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Last visit found faulty water inlet valve. This visit swapped out with new parts to resolve issue. Unit tested good with no further issues at this time.
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/03/2021
MICROWAVE OVEN AMANA AMV2307PFB3 "Tested unit. No power. Found thermal fuse bad. Replaced fuse. Powered on. Fuse blew again. Will need to replace door switches and fuse. ; ordrng 4 W10138793 (fuse)s and 1 W11252186 (interlock) and 1 W11252187 (interlock), used 2 W10138793 (FUSE-THRML) from stock"
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5105HW1 "Checked washer found washer running with unit being turned off, constantly filling and draining with water, ordering control board to resolve issue.; ordrng 1 W11498808 (Board Control)"
Near San Antonio, TX 78260
Ezequiel V.
Job Details: 02/03/2021
COOKTOP ELECTRIC JENN-AIR JED3430WS01 "Replaced wire harness due to break in line, after replacement of wire harness, tested cooktop no change called techline, stated bad front left element, ordering element to resolve issue.; ordrng 1 W10178022 (elmnt-surf)"
Near Fair Oaks Ranch, TX 78015
Tommy B.
Job Details: 02/03/2021
DISHWASHER KITCHENAID KDTM604KPS0 "On call ahead, customer stated that they canceled service."
Near San Antonio, TX 78249
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Customer stated the issue is the unit produces ice but does not dispense. Found issue to be caused by faulty crusher system in the ice container. Ordering parts to resolve issue.; ordrng 1 W11347840 (Ice container)
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KRMF706EBS01 "Customer stated unit lights not functioning, nor ice or water. Unit appeared as if wasnt sensing door closure. Found deli UI not functioning. Removed deli UI to find a broken wire in pantry door. Unplugged deli door to allow unit to function. Quoted 773.93 for P&L. Customer wanted to think about repair. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W10815668 (Left pantry door)"
Near Boerne, TX 78015
Tommy B.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out UI and unit is testing good with no further issues at this time.
Near San Antonio, TX 78250
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR JENN-AIR JFC2290REP00 "Customer stated unit not regulating temps properly in the freezer compartment, but in the refrigerator compartment unit cooling adequately. Calling techline per notes and reoccurring issues, ice/ frost build up on top portion of EVAP panel. Spoke with Austin, based on issue described unit isnt defrosting properly. Advised that the issue is with the defrost bimetal. SR 7729897010Ordering defrost harness to resolve the issue. Not a SS issue. Part on b/o; rqstng P&A on 1 W10292241 (EVAP defrost harness)"
Near San Antonio, TX 78258
Tommy B.
Job Details: 02/03/2021
WASHER AMANA NTW4516FW3 Customer stated that the unit is not filling properly. NO errors in diagnostics. Ran manual fill for hot and cold valve which both pass. Ran automatic test cycle and unit passed all functions. Unit testing good with no further issues at this time.
Near San Antonio, TX 78258
Tommy B.
Job Details: 02/03/2021
OVEN ELECTRIC (D JENN-AIR JJW2827DS00 "Customer stated the issue is the unit has an error indicated a shorted or stuck key. Found issue to be the consul is faulty. Customer does not wish to proceed with repair. Offered her other options for relief. Customer did not wish to pay the service call"
Near San Antonio, TX 78254
Justin
Job Details: 02/03/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS01 Unit is missing bottom vent cover for oven. ; ordrng 1 WPW10351279 (Vent cover)
Near San Antonio, TX 78238
Richard G.
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW3090JW0 Replaced CCU. Ran unit through diagnostics cycle. Tested to complete. Unit is good to go.
Near San Antonio, TX 78254
Richard G.
Job Details: 02/03/2021
COOKTOP GAS WHIRLPOOL WCG97US0HS00 Customer complaint is that the burners are no longer igniting. They have to be manually ignited with a lighter. Verified issue. Checked power to unit. Outlet is getting power but was not getting power to the unit. Plugged unit back in and the igniters are now working. Suggest customer have the outlet checked out.
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer stated the unit is leaking again through dispenser. Ice container is also frozen into the unit. Called tech line spoke to Bruce. SR7729896302 recommends swapping the icemaker and having customer check water pressure.; schdld next appmnt for 2/4 THU !
Near San Antonio, TX 78253
Richard G.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Customer has an extended warranty. Informed customer they will need to get the job dispatched through the extended warranty program in order to have the repair covered.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Checked refrigerator found gasket separating at top left section called techline, techline stated per engineering order door, hinge top and bottom and washers. To. Resolve issue. SR7729898899; ordrng 3 489341 (washer)s and 1 W10803965 (dor-fip) and 1 W10300065 (hinge-door) and 1 2166086 (sub 2166037)"
Near San Antonio, TX 78252
Richard G.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 "Customer complaint is that the unit is not operating. The unit has not been fully installed. Unit was unplugged, drain hose disconnected, and inlet water disconnected from unit. Installed water line on unit and plugged unit in. There is no hose clamp for the drain hose, so unable to test further. Customer will need to install drain hose clamp and turn on water to unit to use."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/03/2021
WASHER MAYTAG MVWB765FC2 Issue is rust on spin basket. Ordering new spin basket to fix issue. If customer gets a new washer while were waiting on the part he will let us know. ; ordrng 1 W10811957 (Basket)
Near San Antonio, TX 78252
Richard G.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 "Customer complaint is that the unit is not operating. The unit has not been fully installed. Unit was unplugged, drain hose disconnected, and inlet water disconnected from unit. Installed water line on unit and plugged unit in. There is no hose clamp for the drain hose, so unable to test further. Customer will need to install drain hose clamp and turn on water to unit to use."
Near San Antonio, TX 78254
Justin
Job Details: 02/03/2021
WASHER MAYTAG MVWB865GW0 Door is cracked and will need to be replaced to fix issue. Customer does not want to go forward with repair.
Near Helotes, TX 78023
Justin
Job Details: 02/03/2021
DISHWASHER KITCHEN AID KDTE254EWH1 "Unit has multiple issues, top rack adjuster needs to be replaced."
Near Schertz, TX 78154
S. L.
Job Details: 02/03/2021
OVEN ELECTRIC (D JENN-AIR JJW2830IM00 Unit has F9E0 error code. Went to power cord found neutral and L2 carrying load 240v L1 and L2 to ground 120v and L1 to ground or neutral 120v. Needs electrician advised customer without neutral anything like blower and lights will not work unplugged unit till electrician can service unit job complete install instruct today.
Near Boerne, TX 78015
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KRFC704FSS01 Called tech line and they recommended to order another door. Ordering parts to resolve issue. ; ordrng 1 W11254954 (Door)
Near Boerne, TX 78015
Douglas H.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFG505M0BS3 Last trip found oven door separating. Replaced oven outer door to resolve the issue. Unit was under cosmetic warranty when unit was diagnosed. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78207
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KBFN402ESS00 "Unit making a popping noise when right door opened as the spring catching on something. Found the cause to be the door stop is slipping, the inside is rounded out. Noticed the left side starting to do the same thing. Quoted around 18 per part. Customer wants to think about the repair. ESTIMATE ONLY!; rqstng P&A on 2 WP2320509 (Door stop)s"
Near Boerne, TX 78015
Colton B.
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Replaced pantry wire harness, unit tested good."
Near San Antonio, TX 78261
Shawn W.
Job Details: 02/03/2021
VENT HOOD KITCHEN AID KXU8036YSS1 "Found that the right light bulb was out. We have Voltage drop at the connectors but open line with no resistance on the bulb. Parts ordered. Found that the bulb was damaged, ordering socket and bezel as well. Please expedite. Home closing on Friday.; ordrng 1 W10295808 (Socket) and 1 W10351924 (Bezel) and 2 WPW10291579 (Bulb)s"
Near San Antonio, TX 78202
Ezequiel V.
Job Details: 02/03/2021
RANGE KITCHEN AID KSDG950ESS1 Checked range found fan blade hitting baffle ordering fan and baffle to resolve issue. Scuff marks on baffle.; ordrng 1 W11414552 (Fan convection) and 1 W10346153 (baffl-conv)
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE550S0HZ1 Customer stated the issue was that the elements went off during baking process. Found issue to be burned out L1 connection at wiring harness. Ordering parts to resolve issue.; ordrng 1 W11458883 (Wire harness)
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KUDF204ESB01 Added foam padding to drawers for better switch contact per techline after installation no issues with refrigerator. Job complete
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRB543CMJV00 "Issue was a missing fill tube. Replaced fill tube, unit testing good. Watched unit fill, no dripping and ice maker is full. Fill tube is sitting loose but it didnt move while filling."
Near San Antonio, TX 78258
Tommy B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW8500BR0 "Customer stated the unit begins cycles then abruptly counts down to under ten minutes and then meds the cycle flashing OL error at the conclusion. No errors in diagnostics and ran unit through automatic test cycle and it would not pass the first stage. Found it to be caused by bad bearing on gear case. Collected service call, Customer declined repair"
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
WASHER MAYTAG MVWB765FW "Replaced valve, unit tested good. Hot water hose is rusted out. Customer will replace hoses to fix that issue."
Near San Antonio, TX 78249
Tommy B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW9550WW Customer stated that the unit stopped completing cycles. User interface provides and error to customer. F20 error in diagnostics. Automatic test cycle yielded the need for pressure switch. Ordering parts to resolve issue. ; ordrng 1 WPW10249845 (Pressure switch)
Near Bulverde, TX 78163
Jim G.
Job Details: 02/03/2021
ICEMAKER (STANDA SCOTSMAN SCN60PA-1SU Replaced pressure switch. Issue resolved.
Near San Antonio, TX 78260
Tommy B.
Job Details: 02/03/2021
RANGE JENN-AIR JIS1450DS2 Swapped out module to resolve functioning issues. Unit still does not recognize pans on the left side. Call tech line and spoke to Chris who recommended swapping out new burners. Ordering parts to resolve issue.; ordrng 2 W10636723 (Burner)s
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KUDF204ESB01 Added foam padding to drawers for better switch contact per techline after installation no issues with refrigerator. Job complete
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5100HC0 "Issue was F0E4 error code. Found reason to be the the hoses were swapped. Swapped hoses, unit tested good."
Near Schertz, TX 78154
S. L.
Job Details: 02/03/2021
DRYER MAYTAG MED6230HW1 Removed front and top replaced sensor harness and lower sensor due to corrosion cleared errors ran diagnostics ran sensors no faults ran regular cycle and all operations normal.
Near San Antonio, TX 78254
Richard G.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFG320M0BB0 Customer complaint is that the outer glass door is coming off and hanging loose at the bottom. Verified issue. Ordering glass and nameplate.; ordrng 1 WPW10481433 (nameplate) and 1 WPW10535776 (glass-door)
Near San Antonio, TX 78254
Justin
Job Details: 02/03/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Replaced door switches and control, also changed our fuse. Tested to complete."
Near San Antonio, TX 78252
Richard G.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE505W0HB2 Customer complaint is that the cooktop on and cooktop lights will not go off. Verified issue. Will need to replace control.; ordrng 1 W11314391 (cntrl-elec)
Near San Antonio, TX 78252
Richard G.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE550S0HZ1 Customer states that the unit sparked from under the control. Found wires burned on main harness just under control. Will need main harness.; ordrng 1 W11458883 (MAIN HARNESS)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
DRYER WHIRLPOOL WED4815EW1 Duplicate ticket.
Near Castroville, TX 78009
Richard G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the icemaker is no longer making ice. Entered diagnostics and found no icemaker error codes. Ran unit through harvest and called for water. Icemaker is functioning well. Icemaker fan motor is not functioning. Will need fan motor.; ordrng 1 W10846539 (evaporator fan blade)
Near San Antonio, TX 78247
S. L.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer complaint door is pulling to one side when opening door with hand on either side but not from middle tested door found no malfunction and that door should be opened from middle only called tech line spoke to Steve sr 7729909273 he agreed with my analysis and unit is operating as designed.
Near San Antonio, TX 78253
Richard G.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5000DW3 "Customer complaint is that the unit is not turning on and there is water leaking from the unit. Verified non functioning control. Tested out control and it is receiving proper power, but is not responding. Attempted unplugging the unit and plugging it back in. Did not resolve the issue. Held down start button and cleared unit. Was able to enter diagnostics. Found error codes F9E1 long drain, and F7E5 shifter fault. Found wiring rigged up to drain pump with electrical tape. Will need to replace wiring harness. Was able to repair harness so that the customer can use the unit while waiting for parts to arrive. Previous technician found water leaking from the drain pump. Verified leaking drain pump. Will also order drain pump.Called techline and spoke with Steve to document. Recommends replacing wiring harness.SR#7729914185; ordrng 1 W11255099 (WIRING HARNESS) and 1 W11399437 (DRAIN PUMP)"
Near Converse, TX 78109
S. L.
Job Details: 02/03/2021
FREEZER WHIRLPOOL WZF79R20DW00 "3 times customer said unit makes loud noise for 5 minutes each, he said sounds like a compressor issue temps were good frost pattern good. Ran amp draw amp draw at 1.27 ran fan heater no noise since issue could not be replicated advised customer to monitor and record any noise he hears."
Near San Antonio, TX 78245
Richard G.
Job Details: 02/03/2021
WASHER MAYTAG MVW6230HW0 "Customer complaint is that the unit is making a squealing noise. Entered diagnostics and found error codes F0E5 off balance, F0E9 off balance pause, and F0E3 overload. Cleared errors and ran through automatic test. Verified squealing is coming from gearcase. Ordering gearcase, motor, actuator, and pulley.; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11423758 (GEARCASE)"
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/03/2021
WINE CELLAR KITCHEN AID n/a Our customer has decided to have an Electrician check the circuit before we asses i f there is a problem with the wine cooler. Unit is running but has started to trip the circuit breaker recently. No service fee charged.
Near Helotes, TX 78023
Justin
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Found water at bottom of fridge from runoff from drain port, will need drain extension. Will need to thaw out drain hole and possibly add metal clip that goes down drain. ; ordrng 1 W11084807 (Drain extension) and 1 819043 (Heat probe drain) and 1 W11330971 (Console)"
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KRFF507ESS01 "Called techline per notes and due to reoccurring issues. Spoke with Cathy, explained the situation she read through the notes and then asked if filled service pointer for this issue, explained that have followed it and then asked what shows in test 7 in diagnostics, unit shows 02. Explained all work done, including deli UI, she wanted to verify deli UI is working properly. At this point she stated they have no further recommendations and deemed unit unrepairable. Sr 7727241468. Gave Sr to customer to give to extended warranty."
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/03/2021
DISHWASHER KITCHENAID KDFE104DSS Verified a 7- error which simply requires a diagnostic service mode run. Issue resolved.
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/03/2021
REFRIGERATOR JENN-AIR JFX2897DRM02 "Our customer has continued to have leaking out the right side below the deli drawer. There was no Ice build up on the evaporator or drain . There was however water built up in the drain pan as well as the right back side under the deli drawer. The temperatures in all compartments were perfect. I removed the drain tube under the back compartment. Sing a probe, the freezer drain was clear but the RC drain was blocked. I put my pinky finger up there and found that the drain hose is collapsed. I tried to push it open but became apparent it would rip. I Spoke with Adrian at Whirlpool Tech Line and it has been deemed unrepairable. SR#7729907029. Our customer has had this problem for about 1 and a half to 2 years. I provided the SR number to our customer and referred them to cal AIG for settlement."
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
DISHWASHER KITCHENAID KDTM404KPS0 Intermittent draining issues. Unit drains when drain button is pushed. Ordering new control and latch to resolve issue. Will call customer when parts come in. Gate code is 7801; ordrng 1 W11410066 (Control) and 1 W11412299 (Latch)
Near Bulverde, TX 78163
Jim G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 Verified baffle is non responsive and control may also be at fault. ; ordrng 1 WPW10479155 (Dampener Control) and 1 W11224256 (Control)
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5100HW0 "Duplicate ticket, will return when parts are in.; O-emld tckt"
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
MICROWAVE OVEN WHIRLPOOL WOC75EC0HS01 "Issue is a no heat microwave. Found F1E6 error code. Ordering new control, magnetron and inverter to resolve issue. Customer just moved into house. Asked them to provide closing documents on return visit for warranty purposes. Gate codes are 8401 and 0429. Will call customer when parts come in. ; ordrng 1 W11346197 (Magnetron) and 1 W10217711 (Inverter) and 1 W11110951 (Control)"
Near Bulverde, TX 78163
Shawn W.
Job Details: 02/03/2021
COOKTOP ELECTRIC JENN-AIR JEC4430BB00 The left front burner is not fully functional. I let the cook top cool down in order to enter diagnostics mode. The glass cook top has a crack on the left side over that load of interest. Disassembled and found the element coils open in two zones. Decided not to install element at this time because of the crack. The heating element is covered under 60 month. Rescheduling control board as contingency.; ordrng 1 W10622119 (Cook top)
Near San Antonio, TX 78254
Justin
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Performed a factory reset, unit console is working as designed now."
Near Kerrville, TX 78028
Colton B.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE320M0ES "Issue is a flashing display. The buttons beep when being pushed, but the display does not change. Ordering a new control to resolve issue. Tried to call the landlord multiple times but he did not pick up and v/m box was full. Forwarding AE. Toes about situation to proceed.; saved tckt"
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/03/2021
WINE COOLER KITCHENAID KUWO24LSBX01 "Unit not cooling. Removed EVAP cover to find evidence of a leak in the evap. Per parts list that isnt a serviceable part. Explained to customer the issue, showed customer evidence of leak. Advised that since the part is listed as not serviceable that there isnt anything further I can do to assist. Collected Sc with military discount."
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 02/03/2021
ICEMAKER (STANDA KITCHENAID KUID508ESS1 "Replaced recirculating pump after replacement tested ice maker no issues, ice maker working as designed. Job complete. Collected parts balance."
Near Atascosa, TX 78002
Jesus C.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFG505M0BS3 Tested unit. Front right burner not igniting. Bake not working. Electrode on burner broken. Need new head. Bake igniter getting power. Can not pull unit to diagnose further. Customer will have to pull unit to continue diagnose for bake issue. Will order burner head and new bake igniter. ; ordrng 1 W11176454 (igntr-oven) and 1 WPW10515455 (burnr-head)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR KITCHEN AID KRFF507HPS00 "3333 replaced control board on refrigerator due to no lights after replacement tested lights no issues, refrigerator working as designed. Job complete."
Near Converse, TX 78109
S. L.
Job Details: 02/03/2021
VENT HOOD UNKNOWN WVW51UC0FS2 Removed plastic cover inspected for scratches removed old chimney replaced chimney tested all operations normal.
Near Cibolo, TX 78108
S. L.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Found damaged seal on control at door bent bracket for control panel. Found start button and control lock buttons only buttons working ordered UI control bracket and screws.; ordrng 1 W11116870 (Bracket) and 4 WPW10109200 (Screw)s and 1 W11213719 (Seal) and 1 W11368911 (UI) and 1 WPW10195237 (Clip) and 1 WPW10195237 (Control)
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Replaced ui due to no indication of ui being on after replacement ui working as designed. No issues, ice maker passed all test job complete."
Near Bulverde, TX 78163
Jim G.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 I verified no error codes. I contacted Steve SR# 7729909130. Replacing OWI sensor and co trip as a precaution. ; ordrng 1 W11084121 (Owi) and 1 W11306302 (Control)
Near Spring Branch, TX 78070
Jim G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Sterling SR# 7729909909 verified that mullion and door are bent. Also advised replacing rails. Please co tact once all parts are ready for install. ; ordrng 1 W11043010 (Mullion (secondary) Gray) and 1 W11435354 (Pantry Door SS) and 1 W11093713 (Left pantry adapter slide) and 1 W11093714 (Right pantry adapter slide)