Near San Antonio, TX 78259
Shawn W.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced heating element and control board. Ran service diagnostics with no errors. Ran calibration. Unit is now fully operational.
Near San Antonio, TX 78250
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Customer stated that the issue is the unit has ice accumulation in the freezer section. Found issue to be caused by icemaker fill tube being depressed causing water to fall down the front of the evaporator cover. Removed icemaker and repositioned the fill tube so the icemaker would fill properly once reinstalled. Unit tested good with no further issues at this time.
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW4816FW "Checked washer found no abnormal noise, washer is working as designed passed all diagnostics testing and calibration job complete."
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/03/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Removed unit from cabinet. Installed control and console. Reinstalled unit. Fully functional now.
Near San Antonio, TX 78254
Tommy B.
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Swapped out user interface to resolve unit functioning issues. Unit tested good with no further issues at this time
Near San Antonio, TX 78253
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Swapped out door and door control along with main control and evaporator fan motor. User interface was also exchanged. Unit tested good with no further issues at this time.
Near San Antonio, TX 78213
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR MAYTAG MRT118FFFH05 Tested unit. Unit cooling. Compressor running. Could not hear any unusual noises. Unit is working properly at this time. Job complete.
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/03/2021
MICROWAVE OVEN WHIRLPOOL RMC305PVS01 Spoke with DH and Adrian from Whirlpool Tech Line to determine the the approach h to this situation. Our customer has been having to run the unit 3 to 4 times to get it to heat. The first heat test I ran revealed cold. I scrolled through the power settings from 10 to 1 back to 10 and ran multiple tests again. I ran 12 ounces of water on power level 10 for 2:30 minutes and received a temperature rise of 100 degrees F. I ran 12 ounces of water at 1 minute on level 10 and had a rise of 46 degrees F. This unit looks fine with a reset of power levels. Im going to call our customer later in the day to find out how it is cooking. Reminded our customer of 90 day guarantee with Service Fee. If the problem returns we need to arrive with a transformer WP4375286 and try and replicate a cold cook with a Voltage drop. Labor would be Tier 2 . I overcharged our customer accidentally on the service fee. I contacted SM and our customer will be reimbursed on Monday.
Near San Antonio, TX 78256
Colton B.
Job Details: 02/03/2021
OVEN ELECTRIC (D KITCHEN AID KODT100ESS03 "Customer complaint was that the oven temps were too cold. Found oven temps 20 degrees warmer than set temperature on average. Showed customer temperatures, cust still wants a new console due to temperature. Ordering new console for customer. Will call customer when it comes in. Part is covered under 5 year warranty. Collected SC fee. ; ordrng 1 W10916757 (Console)"
Near San Antonio, TX 78255
Douglas H.
Job Details: 02/03/2021
COOKTOP GAS KITCHENAID KGCU467VSS02 "Last trip found faulty electrode harness, and valve for right rear burner, replaced both to resolve the issues. Right front burner now functioning properly, right rear burner still low flame, ordering orifice to resolve the issue. Orifice on b/o; ordrng 1 W11051480 (Orifice RR)"
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT108FZDB07 Checked refrigerator found freezer with ice build up defrosted evaporator tested refrigerator all checks good no issues. Job complete.
Near San Antonio, TX 78245
Tommy B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW7120HW0 Swapped out suspension so that way unit wont rock and leak. Unit tested good with no further issues at this time.
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
REFRIGERATOR JENN-AIR JF42NXFXDE01 "Issue is that lights were flickering. Replaced freezer light module, unit tested good. Collected SC fee."
Near San Antonio, TX 78257
Colton B.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE320M0ES2 "Looked at parts ordered, realized that I didnt order a new insulation retainer as well. Ordering new one as well as an inner door panel to just completely rebuild door. ; ordrng 1 9761505 (Retiner) and 1 WP9761344 (Inner door)"
Near San Antonio, TX 78238
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Last trip found leak in EVAP caused compressor to cease up. Replaced both, vacuumed unit, held vacuum. Recharged unit, held charge. Unit began cooling immediately upon testing. Advised allow unit to run for 48 hrs to ensure proper cooling."
Near San Antonio, TX 78251
Douglas H.
Job Details: 02/03/2021
DRYER WHIRLPOOL LER7646EQ1 Unit stopped spinning after a loud clunk. Found issue to be broken belt. Customer had a spare belt. Installed that belt to resolve the issue. Unit testing good now with normal noise. Collected priority Sc and labor for repair.
Near San Antonio, TX 78245
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Swapped out water valve and icemaker to resolve ice issues. Unit called for water and is testing good with no further issues at this time.
Near San Antonio, TX 78260
Shawn W.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Temperatures were 20 F in FC and 52 in RC. I found that defrost sensor is out of specifications. This will need to be replaced. I set the temperature to the min position which will help with defrost and should bring the temperature down a bit until we get the part. Our customer is paid in full for our service fee. Whirlpool is covering parts and labor.; ordrng 1 W11342162 (Wiring Harness) and 1 W11203924 (Control)
Near San Antonio, TX 78221
Ezequiel V.
Job Details: 02/03/2021
WASHER MAYTAG MVWB765FW3 "Called customer, stated estimated time of arrival, customer then stated washer has been fixed no need to show up. Job complete."
Near Terrell Hills, TX 78209
Jim G.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KBSN608EPA01 Condensation door switches ; ordrng 1 W10830288 (Led Power Module) and 3 W11462342 (Modules)s
Near Schertz, TX 78154
S. L.
Job Details: 02/03/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS01 Compliant UI wont shut off when functions canceled could not duplicate issue customer not on WiFi and app not installed called techline spoke to Kathy SR number 7729876494 was advised that i need to check connections to UI and ACU and if these are good synch app and WiFi connection good synched app and Wifi and tested all operations normal was advised by tech line that if customer calls back on same issue to have vendor order console W11296171 directly from Whirlpool. Customer will monitor unit job complete.
Near Converse, TX 78109
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWB835DW4 Removed basket by breaking wash plate replaced gear case basket and wash plate calibrated and tested all operations normal.
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Last tech found faulty UI board. Replaced UI to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 02/03/2021
DRYER MAYTAG MED5630HC1 "Replaced housing due to rattle , after replacement tested dryer no noise heard, job complete."
Near Converse, TX 78109
S. L.
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Complaint was oven turns on when customer Not using and temperature is to high found F6;E4 error did find heat cycle normal. Call tech line spoke to Joel SR 7729879368 he is going to send report to Safety Dept and engineering and advised me to close ticket and let customer know Safety will be contacting her within 5 business days since he does not have answer to powering on by itself issue. Job complete
Near San Antonio, TX 78216
Tommy B.
Job Details: 02/03/2021
WASHER MAYTAG MVWX655DW2 Swapped out lid latch to resolve functioning issues. Unit tested good with no further issues at this time.
Near San Antonio, TX 78248
Jim G.
Job Details: 02/03/2021
DISHWASHER KITCHENAID KDTM404KPS Sump assembly is broken/cracked. ; ordrng 1 W11416362 (Sump/motor assembly)
Near San Antonio, TX 78253
Tommy B.
Job Details: 02/03/2021
DISHWASHER MAYTAG MDB9959SKZ0 Unit cannot be removed from the cabinet space. Customer unwilling to sign damage waiver. Recommended that customer reach out to installer to have unit removed from cabinet so that we can service it.; O-emld tckt
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
DRYER WHIRLPOOL WED8620HW0 Issue was no power to unit. Finding issue to be a bad outlet. L1 on dryer plug was heavily damaged as well as the socket. Breaker did not flip so I do not think the dryer is at fault. All components in dryer looked good. Customer is calling an electrician.
Near San Antonio, TX 78253
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Customer stated that the unit makes a loud buzzing noise periodically. Had a video to demonstrate the sound. Found issue to be faulty water inlet valve. Ordering parts to resolve issue. ; ordrng 1 W11043013 (Valve)
Near San Antonio, TX 78232
Jim G.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRFC300EWH03 Replaced door. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 02/03/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Right trim not deliver due to communication error. ; ordrng 1 W10536162 (Right trim black)
Near Bulverde, TX 78163
Jim G.
Job Details: 02/03/2021
DRYER MAYTAG MGDB855DC4 Corrected wiring. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
COMPACTOR JENN-AIR TC607X4 Issue was door opening and closing issues. Raised front legs to allow door to open and close nicely. Unit tested good.
Near Pleasanton, TX 78064
S. L.
Job Details: 02/03/2021
DRYER WHIRLPOOL WED8500DC4 "Found stuck idler pulley, removed drum used repair kit replaced pulley rollers and belt all operations normal advised customer of venting issues. Job complete ; used 1 4392067 (Repair kit) from stock"
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE525S0HZ1 "Unit oven not working, finding issue to be a main wire burnt and separated at terminal block. Post in terminal block loose as if the plastic around post melted. Recommending for main harness to be changed. Quoted 356.43 for all costs (Sc, P&L plus tax). ; ordrng 1 W11449104 (Main harness)"
Near San Antonio, TX 78257
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KFCS22EVMS8 Last trip customer wanted deli panel and door bin replaced. Replaced both to resolve the issue. Collected part cost. No further issues at this point.
Near , TX 78121
S. L.
Job Details: 02/03/2021
WASHER SAMSUNG WF42H5200AF/A2 "Customer complaint is intermittently dispenser not getting water out. Hoses looked clean no clogs unit is level tested syphon, syphon is good tech support reference 7004165978 he advised me that since detergent or fabric softener residue is not being left this is normal operation."
Near Saint Hedwig, TX 78152
S. L.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Complaint is unit not drying. Faucet temperature is 117, customer uses rinse aid no errors ran service cycle dispenser works motor and pump working and heater came on. Explained to customer unit uses lower wattage heater than previous dishwashers and plastic tub This means plastics will not dry, unit works off thermal absorption, for optimal results recommended turning up water heater 5 degrees adjusting rinse aid to preferred setting run water at faucet til it gets hot before starting dishwasher to use heat dry and hi temp wash at same time and to crack door when cycle completes to aid in drying process. Unit operating as designed."
Near Von Ormy, TX 78073
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Tested unit. Drain line in freezer is clogged. Cleared drain line. No further issues. Tested to complete.
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
WASHER MAYTAG MVW7232HW0 Issue is weird console activity and a noise when unit stops spinning. Found F6E3 error code. Ordering a new console and control to resolve that issue. Noise was a result of the motor/stator missing the bolt that holds them tight. Used a screw from my van to resolve that issue. Will call customer when parts come in. ; ordrng 1 W11478526 (Console) and 1 W11419171 (Control)
Near Schertz, TX 78154
Shawn W.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 It appears that this unit will need a new LED control board or deli control board. This is cost prohibitive. Canceling repair.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/03/2021
COOKTOP GAS JENNAIR CVGX2423B Informed customer that parts for this unit are discontinued and hence cannot be repaired.
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Tested unit. Not powering on. Found wiring at terminal block damaged. Repaired wiring. Unit powers on. No further issues. Tested to complete.
Near San Antonio, TX 78242
Jesus C.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 Installed new control. Ran diagnostics. All test pass. No further issues. Tested to complete.
Near San Antonio, TX 78258
Jim G.
Job Details: 02/03/2021
COOKTOP GAS KITCHEN AID KDRP487MSS03 "Replaced convection fan and led however the right oven is completely, non responsive. A UI control is needed. ; ordrng 1 8186393 (UI Control)"
Near San Antonio, TX 78223
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWC565FW2 Called CXC spoke to Alicia She gave authorization MUOBZUOAPL1 parts and labor. Found led light not working on control 120 coming in needs new control.; snapped 2 QuickPics
Near Schertz, TX 78154
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWB835DW5 "Found dispenser caked with fabric softener causing no syphon, Removed dispenser instructed customer on how to clean dispenser advised to do this every 30 washes with afresh cycle. No errors all operations normal install instruct today."
Near Universal City, TX 78148
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWC565FW2 Removed basket replaced gearcase replaced basket reassembled ran calibration and tested no leaks all operations normal.
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
WASHER MAYTAG MHW5500FW Issue is that unit sometimes does not finish cycle. Found F3E1 and F8E0 error codes. Ordering new control and valve to resolve issue. Scheduling for Wednesday.; ordrng 1 WPW10435242 (Valve) and 1 W11201285 (Control)
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 Unit needed new control and console. Replaced console but could not get oven far enough out to replace control. Customer will call builder to let us know when oven is able to be easily removed. ; saved tckt
Near San Antonio, TX 78244
S. L.
Job Details: 02/03/2021
WASHER ROPER RTW4516FW2 "Found loud grinding noise from drain pump removed pump found keyring lodged in impeller removed keyring tested the pump, pump still working. Reinstalled pump ran test cycle all operations normal no leaks."
Near San Antonio, TX 78260
Jim G.
Job Details: 02/03/2021
MICROWAVE OVEN JENN-AIR JMC3415ES01 Lower hinge appears warped. ; ordrng 1 W10872287 (Lowerhinge)
Near Elmendorf, TX 78112
S. L.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Breaker was tripped and unit had water in tub when I arrived. Reset breaker attempted to start unit when drain pump comes on breaker trips. Checked pump found open circuit at terminals and pump was hot. Replaced pump with truck stock drain pump tested all operations normal.; used 1 W10876537 (Drain pump) from stock
Near Terrell Hills, TX 78209
Ezequiel V.
Job Details: 02/03/2021
DISHWASHER KITCHEN AID KDTE254ESS1 "Called customer to advised part is not in yet customer confirmed, rescheduling waiting on parts.; ordrng 1 W10526105 (shield)"
Near Boerne, TX 78006
Douglas H.
Job Details: 02/03/2021
FREEZER WHIRLPOOL WZF34X20DW01 "Customer stated unit never cooled after previous repair. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling immediately upon testing, after 10 minutes of unit running air temps at 65 degrees. After 20 minutes of the unit running the air temps at 60 degrees. Unit is cooling properly now. Advised 24 hr cool down period WITH door closed so that unit can cool efficiently. No further issues at this point."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/03/2021
REFRIGERATOR JENN-AIR JF36NXFXDE01 Checked refrigerator found multiple lights burned out ordering 2 additional module and ordering led power supply just in case.; ordrng 1 W10640411 (invrtr-box) and 2 W11462342 (Module)s
Near San Antonio, TX 78245
Justin
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5105HW "Please close job, this is the dryer. Do not see washer."
Near San Antonio, TX 78264
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWX655DW2 "Checked level of unit no error codes checked operations found basket of centered. Ran spin checked cam and wash plate will need to order washplate basket cam and gearcase OTL required.; rqstng P&A on 1 W10902814 (Washplate) and 1 W10752719 (Basket), ordrng 1 W11454734 (Gearcase), rqstng P&A on 1 W10721967 (Cam)"
Near Boerne, TX 78015
Colton B.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL DU1055XTVS8 "Issue was unit not completing cycles. Replace heating element, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Issue was a bad fill heater. Replaced door, unit tested good."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 02/03/2021
RANGE WHIRLPOOL WGG745S0FS02 "Checked range found range operating as designed no issue, also found 2 bezel knobs falling off, ordering knobs to resolve issue. ; ordrng 2 W10850043 (bezel-knob)s"
Near San Antonio, TX 78217
Jim G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW Unlocked UI control lock. Educated customer. Issue resolved. Collected service fee.
Near San Antonio, TX 78247
Jim G.
Job Details: 02/03/2021
WASHER LG WT1501CW Research is needed at this time. Please bear with me. ; saved tckt
Near San Antonio, TX 78238
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 Customer stated the issue is the unit isnt dispensing water or making ice. The unit has very small cubes and no water through dispenser. Can hear the valve actuating. Observed that the hose from wall to fridge is installed backwards and also there is an extra filter which may be bringing the water pressure down. The unit is testing good with no issues at this time. The unit will need to be installed correctly by distributor.
Near San Antonio, TX 78240
Tommy B.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Swapped out gasket for old damaged gasket to resolve that issue. Unit has no further issues at this time
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF330PAHS "Issue was detergent not dissolving. Finding issue to be that the water was turned off. Turned water on, unit tested good."
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW8620HW3 "Issue was that bleach was not dispensing. Customer had load and go setting selected, this makes the upper dispenser non-operational. Showed customer this to keep it from happening again. Called techline to confirm."
Near Helotes, TX 78023
Justin
Job Details: 02/03/2021
DRYER WHIRLPOOL WED5100HW1 "5098 gate code, found terminal block damaged as well as the plug. Will need both. ; ordrng 1 279318 (Terminal block/wiring) and 1 PT400 (Power cord)"
Near Boerne, TX 78006
Colton B.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF520PADM9 "Issue was a damage door panel. Replaced panel, unit tested good."
Near San Antonio, TX 78231
Tommy B.
Job Details: 02/03/2021
WASHER MAYTAG MVWB765FC3 Customer stated the S with the unit is not completing cycles. Diagnostics revealed errors F8E1 F3E2 F0E3 F0E4. The hot water valve on the Home side is stuck and cannot be opened. Instructed customer on using the unit with cold water only unless the hot water side is opened. Unit is testing good with no further issues at this time.
Near Elmendorf, TX 78112
S. L.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFC150M0JB0 Found F1 E0 and E1 errors checked wires from power cord terminal block to control these were good 240v at outlet amd terminal block cleared errors unit now working but needs new control.; ordrng 1 W11432568 (Control)
Near La Vernia, TX 78121
S. L.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFE535S0JZ0 Customer complaint is food burns in oven and gave error code once. Ran diagnostics sensor read 53 degrees room temp 71. Removed rear checked connections and harness sensor read correct ohms. Needs control ordering new sensor as well since sensor may have intermittent short.; ordrng 1 W11295998 (Control) and 1 WPW10181986 (Sensor)
Near San Antonio, TX 78245
Justin
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 "Lock button on UI not working, will need new console ui. ; ordrng 1 W11405309 (Console UI)"
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 I was assigned this job but the parts were not assigned to me on the parts list and I do not have them. I called to inform our customer and sent a note to the parts department to get this scheduled.; saved tckt
Near San Antonio, TX 78239
Shawn W.
Job Details: 02/03/2021
DRYER WHIRLPOOL MED5570TQ0 I was checking parts to head to do the repair and the part showed as not ordered. I specifically remember ordering this part. Perhaps there is a glitch in our new SD mobile. I called our customer to inform him of the problem and let him know I could be back on Thursday. This created a scheduling problem for him. I feel really bad about this. Perhaps I made a mistake on the return call when submitting with our new system. Our customer agreed on Thursday.; ordrng 1 WP3398094 (Relay PTS)
Near San Antonio, TX 78245
Justin
Job Details: 02/03/2021
DRYER WHIRLPOOL WED4815EW Leveling issues causing noise.
Near San Antonio, TX 78245
Richard G.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Customer complaint is that the upper rack won’t stay on the track. Found adjuster broken. Will need adjuster and housing.; ordrng 1 W10712395 (adjuster) and 1 WPW10195372 (housing)
Near San Antonio, TX 78260
Jim G.
Job Details: 02/03/2021
DRYER MAYTAG MEDC465HW0 Cleared obstruction from vent. Used tie to secure harness. Issue resolved. ; used 1 WP8567668 (Wire tie) from stock
Near San Antonio, TX 78260
Jim G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Cleared the obstruction from the ice tray. The auger motor was locking up due to blockage in the ice bin. Issue resolved. ; used 1 WP8567668 (Tie) from stock
Near San Antonio, TX 78260
Jim G.
Job Details: 02/03/2021
DRYER MAYTAG MEDX655DW1 I was able to remove obstruction from the blower wheel which was causing the motor and subsequently the drum to seize up. Used dryer kit and corrected issue. I also contacted safety and verified not a safety issue however they cover parts and trip and diagnosis. ; used 1 4392065 (REPAIR-DRYER) from stock
Near San Antonio, TX 78245
Richard G.
Job Details: 02/03/2021
MW-HOOD COMBO WHIRLPOOL WMH32519HZ4 "Customer complaint is that the unit was sparking and it hesitates to start. Found issue with high voltage side. Replacing magnetron, thermostat, capacitor, diode, transformer, and fuse.; ordrng 1 W10138793 (fuse) and 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 W11224803 (THERMOSTAT ) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron)"
Near San Antonio, TX 78204
Jesus C.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ Tested unit. Air baffle stuck open. Food freezing in fresh food. Replaced baffle. Dampeners now closing. No further issues. Tested to complete.
Near Stockdale, TX 78160
S. L.
Job Details: 02/03/2021
WASHER MAYTAG MVWB835DW4 Found left side of lid broken. Part was replaced less than a year (lid and hinge) no sign of misuse by customer parts under warranty.; ordrng 1 W11259006 (Lid) and 1 W11401116 (Hinge)
Near San Antonio, TX 78232
Jim G.
Job Details: 02/03/2021
ICEMAKER (STANDA JENN-AIR JIM158XYRS1 "I verified all water components (valves, pumps) were working. Evaporator is getting cool but not cold. This is definitely a sealed system issue. Sending compressor. ; ordrng 1 WPW10605286 (Compressor)"
Near San Antonio, TX 78258
Jim G.
Job Details: 02/03/2021
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS Issue was already resolved on previous visit. Customer confirmed. .
Near Boerne, TX 78015
Douglas H.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF530PAYM7 "Customer stated unit not drying. Customer also stated that there is a leak under the sink. Found leak to be coming from plumbing under sink (p-trap). Checked for errors on unit, none found. Ran diagnostics testing to check unit, found unit still not heating. Pulled unit forward to ohm element, element showing open line. Verified control sending proper voltage of 123 to heater. Unit would need new element to resolve the issue. Quoted 193.14 for P&L plus tax. Collected Sc. Customer wants ; ordrng 1 W10518394 (Element)"
Near San Antonio, TX 78252
Richard G.
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Customer complaint is that the unit is heating the water but it is not drying the dishes. Customer is not using rinse aid. Ran unit through diagnostics and found no errors. All steps passed. Unit is operating as designed. Recommended customer to use rinse aid and prop open the door to the unit after the unit has finished a cycle. Left customer with a finish sample.
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/03/2021
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0AS05 Check Voltage at the thermal fuse and it is present. Checked continuity and received an open line. The thermal fuse will need to be replaced. Part ordered. Our customer paid our service fee. Remaining balance upon completion.; ordrng 1 WPW10545291 (Fuse)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW6620HC Issue is that washer gets stuck with 01 on display and it agitates back and forth. Called techline and spoke to Bruce who thinks its an off balance load or suds issue. No error codes or signs of off balance loads or sudsing. Customer is using correct detergent and has not changed anything since before the issue started. Ordering a new control to resolve issue. ; ordrng 1 W11322905 (Control)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/03/2021
WASHER WHIRLPOOL MVW7230HC0 Issue is that unit does not advance cycle. Issue is that the unit is not getting water from the wall. The cold water has good pressure at first but then tapers off and does. No water at all from the hot water side. Customer will call plumber.; ordrng 1 W11165546 (Valve)
Near San Antonio, TX 78258
Jim G.
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Freezer module and refrigerator modules are out. ; ordrng 2 W10695459 (Light modules)s
Near Boerne, TX 78015
Douglas H.
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Customer stated that unit acted as if doors werent closed and stopped cooling. Ran diagnostics testing to check unit. Finding issue to be main control causing intermittent cooling issues. Quoted 480.89 for all costs, Sc P&L plus tax. Customer wanted to proceed with repair. Ordering electronic control. Customer elected to pay for all costs up front. Collected Sc, P&L plus tax. ; ordrng 1 WPW10675033 (Electronic control)"
Near San Antonio, TX 78254
Justin
Job Details: 02/03/2021
DRYER MAYTAG MEDB835DW4 "Replaced catch for door, unit is good to go."
Near San Antonio, TX 78245
Richard G.
Job Details: 02/03/2021
OVEN ELECTRIC (D JENN-AIR JJW3430IL00 Replaced console. Tested to complete. Unit is good to go.
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 02/03/2021
RANGE WHIRLPOOL WFG320M0BS3 "Called customer stated appointment was created after parts team pulled parts, rescheduling for tomorrow.; schdld next appmnt for 2/2 TUE !"
Near San Antonio, TX 78253
Richard G.
Job Details: 02/03/2021
COOKTOP ELECTRIC WHIRLPOOL G7CG3665XS00 "Customer complaint is that the knobs will not go on properly. Found metal sleeves from old knobs still on the valves, keeping the knobs from going all the way onto the valve. Removed sleeves, replaced knobs. Tested to complete. Unit is good to go. Collected service call fee."
Near , TX 78015
Douglas H.
Job Details: 02/03/2021
WASHER MAYTAG MVW7232HW0 "Customer stated unit gets stuck on sensing during normal/regular cycle. Checked errors found f0e5 off balance load. Explained about how an off balance load can affect the unit. As for it only happening during one cycle selection, isnt caused by an off balance load. Issue lies in main control as every other component is functioning properly. Ordering control to resolve the issue. Part on b/o, unit under warranty. ; ordrng 1 W11419171 (Control)"
Near Bandera, TX 78003
Richard G.
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW7120HW0 Customer complaint is that an error code came up on the screen. Also when running a load the clothes get tangled together and the unit takes hours to finish. Entered diagnostics and found error codes F0E9 and F0E5 both off balance errors. Ran unit through automatic test. Found nothing out of the ordinary. Ran unit through calibration cycle. Tested unit to complete. Unit is good to go.
Near San Antonio, TX 78254
Justin
Job Details: 02/03/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Unit showing issues dealing with update issue. Did a factory reset and attached to WiFi again. Unit running as designed.