We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/11/2022
"Unable to replace control, new control the start button is damaged not allowing to press start on the unit, diagnosed to need control ; ordrng 1 W11498797 (Control) and 1 W10528947 (Hub)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Robstown, TX 78380
John L.
Job Details: 03/11/2022
Inspected unit, placed unit into diagnostic mode. Pulled one code, F8E1 long fill. Tested valves, unit is slow to dispense water on cold side. Will need to replace valve to resolve issue.; schdld next appmnt for 3/22 TUE !
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Corpus Christi, TX 78415
John L.
Job Details: 03/11/2022
Installed new compressor and dye dryer. Vacuumed out lines, And charged unit with 6 ounces of refrigerant, Sealed system held vacuum and is holding charge, unit is cooling and issue has been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ
Near San Antonio, TX 78220
S
Job Details: 03/11/2022
Upon arrival got a call from the office that the customer canceled. Cus tower states they had another company out yesterday 3/10/22. Moving on the next call.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Converse, TX 78109
Shawn W.
Job Details: 03/11/2022
Our customers adjuster wheels broke off. This dishwasher needs the rack adjuster kit. Part ordered. OOS.; ordrng 1 W10712395 (Adjuster Kit)
We serviced a
MAYTAG KITCHEN
Model MDB4949SKZ0
Near Dublin, VA 24084
Uriah B.
Job Details: 03/11/2022
replaced heater element per special project S17304. ; used 1 W11537778 (heater element) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near San Antonio, TX 78213
Drew
Job Details: 03/11/2022
Upon arrival found condensation ruined the motor bracket for the auger, bracketOrdering bracket, solenoid, and screws. Bracket is OOS ; ordrng 1 W10397980 (bracket) and 9 WP489399 (screw)s and 1 WP2152713 (solenoid)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pulaski, VA 24301
Uriah B.
Job Details: 03/11/2022
"Per Nate's instructions, secured left front, and both rear feet with lock nuts. loosened right front lock nut and adjusted while in high spin with load inside machine. adjusted to optimal. customer to observe."
We serviced a
KENMORE WASHER
Model 417.4112241
Near San Antonio, TX 78249
Drew
Job Details: 03/11/2022
Replaced door lock and resolve issues. No further issues at this point
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZD800
Near Radford, VA 24141
Uriah B.
Job Details: 03/11/2022
Compressor is bad. Needs compressor. Cx did not want to move forward with work. Cx would like to be billed at address in notes. ; ordrng 1 WPW10507886 (Compressor)
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model WCG55US6HS00
Near San Antonio, TX 78231
Garry
Job Details: 03/11/2022
Customer complaint of weak and uneven flames. Previous tech found incorrect burner heads. Replaced burner heads with proper parts and tested to complete. Unit is good to go, no further issues at this time.
We serviced a
WHIRLPOOL LAUNDRY
Model MVW7230HW0
Near Christiansburg, VA 24073
Uriah B.
Job Details: 03/11/2022
"F2e2, F2e1, f1e2, F0e3, f0e7Unit had multiple errors. Needs UI console as there is a stuck button key. Needs control because of f1e2 code. ; ordrng 1 W11478526 (Ui console) and 1 W11266006 (Control)"
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ5
Near San Antonio, TX 78216
Garry
Job Details: 03/11/2022
Customer complaint of microwave not heating. Previous visit found faulty diode. Replaced Diode (W11256462) and returned unit to operation. Unit testing good, job complete. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Christiansburg, VA 24073
Uriah B.
Job Details: 03/11/2022
"Replaced parts and ran tests. Still not operating as it should. Per Chris at Techline, replace actuator and wire harness. SR 7733159060 Chris ; ordrd 1 W11569161 (Wire harness) and 1 W10913953 (Actuator)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/11/2022
Tested unit. Bake not working. Found wiring damaged at terminal block. Repaired wiring. Bake and broil working. No further issues. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ08
Near Draper, VA 24324
Uriah B.
Job Details: 03/11/2022
Icemaker not producing as fast as it should. Needs icemaker. Customer to observe temperature in fridge. ; ordrng 1 W11546935 (Icemaker) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Boerne, TX 78006
Douglas H.
Job Details: 03/11/2022
Customer stated unit making high pitched squeaking during spin. Attempted to replace the cam to alleviate the issue, did not resolve the issue. Needs belt to fully resolve the issue. During diagnostics notice the water valve not functioning properly. Ordering valve, belt and new replacement cam to resolve the issues. Scheduled for soonest availability, customer will call if this date doesnt work. Used W10721967 cam from stock; ordrng 1 W11210459 (Valve), used 1 W10721967 (Cam) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Boerne, TX 78006
Douglas H.
Job Details: 03/11/2022
Checked stored errors found f6e3 ui can not hear acu and f6e2 acu can not hear ui. Cleared errors and unit allowed for diagnostics testing to go through properly. Issue is with ui and control.
We serviced a
KITCHENAID RANGE
Model KOSE900HSS
Near Helotes, TX 78023
Sebastian
Job Details: 03/11/2022
Installed new panel found that the panel is the correct part number and even says its for a single oven on the panel itself but the software loaded is for a dual oven unable to adjust the software on the unit re-ordering control panel is in it seems the only way to resolve this issue in forming parts team of the mixup with the part number and software was able to fix lite today; ordrng 1 W11400283 (Control UI)
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Saint Hedwig, TX 78152
Daniel
Job Details: 03/11/2022
Upon arrival noticed that drier is stacked on washer and that I would need a second man to change any parts out on unit. Rescheduling for 3-16-22 and requesting for a second man. ; schdld next appmnt for 3/16 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78209
S
Job Details: 03/11/2022
Upon arrival customer stated units oven would not turn on. Replaced faulty igniter with new and issue persisted. Found a faulty oven valve per tech line. Ordering 1 98014893 to resolve issue. Sr7733161881 Austin ; schdld next appmnt for 3/15 TUE !
We serviced a
FRGIDAIRE REFRIGERATOR
Model LFSS2312TF
Near San Antonio, TX 78209
Garry
Job Details: 03/11/2022
Customer complaint of refrigerant not dispensing crushed or cubed ice. Arrived to find carriage for ice bucket bent and crooked and fork end on auger motor bent as well. Straightened these parts and tested unit. Unit testing good, both kinds of ice now dispensing just fine. Job complete, no further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS03
Near Boerne, TX 78006
Douglas H.
Job Details: 03/11/2022
Customer stated unit still not making ice. Found no power to test ports on ice maker motor. Verified voltage going through harness to motor. It appears as the ice maker was shorted out due to a loose connection On the ice maker. Ordering ice maker to resolve the issue. Scheduled for customer availability. ; ordrng 1 W11512149 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near San Antonio, TX 78216
Drew
Job Details: 03/11/2022
Upon arrival found the door stop on the freezer side to no be put on right. Re-leveled doors to resolve issue. No further issues at this point
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/11/2022
Last trip found rack adjuster broken, rack stops missing, dispenser broken, and drain hose leaking. Replaced all parts to resolve all issues. Unit back in proper working order. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78254
Sebastian
Job Details: 03/11/2022
Found the tray iced over any evaporator in the freezer section went ahead and removed ice cleared blockage verify that the heater was not sit in its holder causing it to Set a little high, Made correction the kit that was provided to me does not appear to be compatible with this unit marking as deffective
We serviced a
SAMSUNG DRYER
Model DV50K7500EV-A3
Near Adkins, TX 78101
Daniel
Job Details: 03/11/2022
Customer reported leak coming from left rear of dryer. After inspection found busted water valve. Customer had already purchased water valve on internet. I informed him that I could install it but that there would be no warranty on part. He agreed. Installed new water valve. Tested unit. Unit now functioning as designed without any leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/11/2022
Tested unit. Mounting screws for door were loose. Secured mounting screws. Tightened door handle. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY6
Near San Antonio, TX 78249
Drew
Job Details: 03/11/2022
Upon arrival found freezer tracks to be uneven causing freezing in unit. Found bad ice maker. ; ordrng 1 WPW10120018 (slide rail (frz))
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/11/2022
Found unit needed new heating element per recall/service pointer, even though no leaking has begun. Current heater had the brass colored rings. Replaced with proper element to resolve the issue. Tested good. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78252
Jesus C.
Job Details: 03/11/2022
Replaced control. No further issues. Tested to complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/11/2022
Tested unit. Compressor starts then stops. Replaced start device. Still having same issue. Will need to replace compressor. Compressor shows out of stock with no eta. Customer will be contacted to reschedule once part arrives. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near San Antonio, TX 78260
Douglas H.
Job Details: 03/11/2022
Confirmed previous techs diagnosis of faulty ice compartment door. Also found unit severely unlevel and leaning forward causing the issue. Replaced ice door and leveled unit to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near San Antonio, TX 78258
Douglas H.
Job Details: 03/11/2022
Customer stated unit leaking water all over freezer. Found cause to be ice maker fill tube slipped out of the ice maker fill tube port causing the issue. Secured fill tube back into proper position to resolve the issue. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Schertz, TX 78154
Douglas H.
Job Details: 03/11/2022
Customer stated unit not draining. Found cause to be punch out on garbage disposal. Removed punch out to resolve the issue. Unit performing as designed now. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/11/2022
Installed new dispenser. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near San Antonio, TX 78216
S
Job Details: 03/11/2022
Upon arrival noticed that a wire was loose to the drain pump. Retightened the loose wire causing the issue. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78222
Daniel
Job Details: 03/11/2022
Returned with parts to repair. Installed new power supply. Tested unit but unit still did not dispense. Installed control and lower power supply and tested unit but still unit did not dispense. Called techline and he had me run multiple tests. I was joy getting any DC voltage through the P3 connector wires when pressing the dispense paddle. Techline recommended changing control but I had informed him I had changed all control boards before calling him since that was the original diagnosis. Techline tried saying maybee I had a faulty meter. He recommended elite tech returning to job with new control. Called Techline a second time and talked to Austin. Again we ran multiple tests but same issue with P3 connecter wires not getting any voltage when pressing dispenser paddle. Ran other tests with DC voltage and my meter read correctly so we know its not an issue with my meter. Techline recommended replacing control board again and stated if that the customer was unhappy with the return visits that they could call whirlpool customer service to see what could be done on their end. Ordering new control. Will return when part is available to repair SR7732734423SR 7732734423 Austin ; ordrng 1 WPW10675033 (Control)
We serviced a
KITCHEN AID RANGE
Model KSDG950ESS1
Near San Antonio, TX 78212
Garry
Job Details: 03/11/2022
Customer complaint of F8E0 error code. Also discovered F2E1 error code. Blower fan which was just installed had windings that were blown apart, leaving shards of copper in oven chassis. Wiring harness testing good, continuity through all wires and proper resistance measured. Identified ACU as cause. Replaced Blower Fan (W11107275) and Electronic Control (W11100513) to resolve issue. Fan covered by 1yr parts warranty and Control covered by WP 5yr Control warranty (see attached image of entitlement). Job complete, unit testing good. No further issues at this time.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near San Antonio, TX 78222
Daniel
Job Details: 03/11/2022
Customer reported vibration on unit got even worse and leaking water leaking from bellows area. Tested unit and unit shook excessively more than normal with no clothes in unit. Last visit I had balanced the feet and customer stated that it eased up a bit but then vibration grew more excessive. It looks like a suspension issue at this point. Shock absorbers are already on order. Ordering new bellows. Will return when parts are available to repair. ; ordrng 1 W11314648 (Bellow) and 1 W11266654 (Front bellow retainer) and 1 W11314649 (Rear bellow retainer)
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS6
Near San Antonio, TX 78253
Sebastian
Job Details: 03/11/2022
Customer had tried replacing new bulb unit is still not lighting up ordering control and rescheduling socket. Control appears to be back ordered; ordrng 1 W11552018 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78251
Sebastian
Job Details: 03/11/2022
Found that the water behind the refrigerator was turned off after turning on water found that water was flowing through the icemaker and through the water dispenser went ahead and verified good temperatures in both sections and ran over several parts of the unit unit is operational at the time everything looks good to go
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Antonio, TX 78249
Drew
Job Details: 03/11/2022
Upon arrival found the unit leaning slightly toward causing the water to get into the overflow and trigger the float switch. Added shims to from legs to resolve issues. Tested in diagnostics, then tested in quick wash. Unit is now functioning as designed no further issues at this point
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/11/2022
Installed new modules and electrode. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC2
Near Pleasanton, TX 78064
Daniel
Job Details: 03/11/2022
Customer reported washer shaking really bad when in use. Upon arrival tested unit in drain/spin without any clothing inside tub. Unit definitely shakes more than it should. Adjusted the feet a bit but the feet were already pretty much balanced perfectly. After adjusted feet tested unit again but unit still shook excessively. Shock absorbers had already been ordered. Will return when part is available to repair. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near San Antonio, TX 78244
Garry
Job Details: 03/11/2022
Customer complaint of icemaker not making ice. Arrived to find ice tray separated from motor. Parts are with another tech. Rescheduling for Tuesday, 3/15, and customer has requested after 2pm. No further issues at this time. ; schdld next appmnt for 3/15 TUE 2-4
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near San Antonio, TX 78245
Sebastian
Job Details: 03/11/2022
Found that the unit is throwing a control to motor error code saying that its over temping and also an overload error code found that the transmission is spinning very smoothly nothing seems to be grinding this time leading me to believe that the issue is the control must have control and new motor if customer wants to proceed with repair did receive authorization to do repair customer does not want to keep this unit instructed customer that they can call us back within 90 days if they wish to have the repair done parts would be covered labor would be not as it is a call back Im willing to do the parts change out if the customer calls back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Pleasanton, TX 78064
Daniel
Job Details: 03/11/2022
Customer stated unit stopped dispensing water and making ice again. Upon arrival found unit not dispensing water or ice maker filling. Called tech line and ran multiple tests. After unplugging the both lines from the filter housing and plugging back in the unit randomly started dispensing again. Techline stated there was not much more we could test since unit is working again but that he thinks its a electrical issue with the dual valve harness. Techline stated that an option would be to return with dual valve harness and if unit has stopped dispensing again then to change it out. Ordering dual valve harness. Will return when parts are available to repair.Sr 7733106692; ordrng 1 W11306926 (Wire harness for water valve)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ
Near San Antonio, TX 78220
S
Job Details: 03/11/2022
Upon arrival got a call from the office that the customer canceled. Cus tower states they had another company out yesterday 3/10/22. Moving on the next call.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB3
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/11/2022
Tested unit. Hood light not working. Bad relay on control. Will need to replace control. Part out of stock at this time. Customer will be contacted once part arrives. ; ordrng 1 W11342846 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near San Antonio, TX 78237
S
Job Details: 03/11/2022
Upon arrival customer stated cooling to freezer but not fresh side. Pulled unit apart and found that the heater was unplugged causing lots of ice build up. Defrosted entire unit and plugged heater back in. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near San Antonio, TX 78224
Jay
Job Details: 03/11/2022
Complaint was loud noise from the freezer. Evap fan was hitting built up ice. Cleared ice. Ordering defrost harness.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78251
Jesus C.
Job Details: 03/11/2022
Installed new harness. No further issues during testing. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Von Ormy, TX 78073
Jay
Job Details: 03/11/2022
Fridge is not cooling. Ambient temperature inside was 56F. Customer also changed our evap fan motor as well as FC fan. Not working still. Checked voltage at board and should be 14 constant. Got 8. Board is out of stock. Customer is aware and will think it over.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near San Antonio, TX 78242
Jesus C.
Job Details: 03/11/2022
Tested unit. Ice maker will intermittently stop making ice. Replaced ice maker. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near San Antonio, TX 78249
Drew
Job Details: 03/11/2022
Upon inspection didnt find anything abnormal except a broken drain pan. Called tech line and received sr#7733158696 from Joel. Went over a few tests to find nothing wrong with the ss or unit. Joel asked if I smelled what they were talking about, I indeed did. The smell was very strong and overbearing. Per tech line nothing is wrong with the unit and the customer should clean liner of unit and add a few boxes of baking soda to absorb order. No further issues at this point
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Floresville, TX 78114
Daniel
Job Details: 03/10/2022
Customer called back about same issue F8E4. Upon arrival found small leakage in the water fill valve causing float switch to activate. Tightened water fill valve and tested multiple times to make sure unit is not leaking anymore. Unit now functioning without any leaks. Unit functioning as designed.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS01
Near San Antonio, TX 78254
Jesus C.
Job Details: 03/10/2022
Will need to reschedule. ; schdld next appmnt for 3/14 MON !
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near San Antonio, TX 78245
Jesus C.
Job Details: 03/10/2022
Tested unit. Found bad terminal block. Replaced block. No further issues during testing. Job complete. ; used 1 W10245259 (Block-term) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near San Antonio, TX 78238
Sebastian
Job Details: 03/10/2022
Found that it appeared that the control was not working but We found that the control was not sitting in the housing correctly which did not allow the click of the button to change settings unit was set to the highest level of cooling which would be in the negatives after repairing control set unit down to ideal Inn closed off the freezer damper as well explain to customer how airflow works with this unit as it is a little bit different than most modern units that have more control customer to monitor if they have for the freezing issues they are to call back
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HZ7
Near San Antonio, TX 78240
Sebastian
Job Details: 03/10/2022
Verify that the relay on the control is nonoperational confirm that control on order is needed and rescheduling both parts parts seem to reach out when control comes in; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near San Antonio, TX 78250
Jesus C.
Job Details: 03/10/2022
Tested unit. No draining. Found harness to drain pump damaged. Repaired wiring to pump. No further issues during testing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78249
Sebastian
Job Details: 03/10/2022
Replace the gear case along with a clutch ran a calibration on unit unit making a slight noise being that its a fresh transmission I want the customer to run it for a little while to see if the transmission breaks and if customer has further issues there to get a video of it and report back to whirlpool
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Boerne, TX 78015
Sebastian
Job Details: 03/10/2022
Found that the customers pantry door cover is warped it is not allowing it to sit flush which is causing the door to not close all the way filter issue explained to. Customer that the filter is based on amount of days since last replacement reset filter today it shouldnt come on by the time you come back if it does that would indicate that theres an issue with the UI; ordrng 1 W10827015 (Pantry cover)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Kerrville, TX 78028
Drew
Job Details: 03/10/2022
Upon arrival found the outer tub cracked, inner tub cracked, clean out filter cracked, no screws for clean out filter, and a drain pump with debris inside it. Order parts to resolve issue. Tubs are OOS ; ordrng 1 W11172199 (basket) and 1 W10371566 (tub) and 1 WPW10215093 (clean out filter) and 1 WP8533928 (screw) and 1 W10919003 (pump-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Kerrville, TX 78028
Garry
Job Details: 03/10/2022
Customer complaint of no ice production. Arrived to find full ice bucket and tray of ice awaiting harvest. According to customer, previous tech said that fill tube was blocked by ice buildup and wasnt able to fill ice tray. Previous tech cleared ice buildup which led to ice production. In Service Diagnostics, I observed UI panel not performing as designed. Ordering UI Panel (W11518204), as this is unit responsible for controlling fill tube heater. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Kerrville, TX 78028
Garry
Job Details: 03/10/2022
Customer complaint of door catch being broken. Replaced door catch and tested unit. Unit testing good, job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Kerrville, TX 78028
Garry
Job Details: 03/10/2022
Customer complaint of ice freezing up in ice bucket and water trickling out of door ice enclosure into trivets below. Icemaker testing good & traveling from home, through harvest, and back to home position properly. Icemaker heater testing good. No ice buildup on fill tube. Freezer air ducts showing good airflow and gaskets in very good shape. When testing icemaker water fill, did see water missing ice tray and raining into enclosure. Found problem to be low water flow. As water left the fill tube, it trickled and bent toward the rear of the icemaker, missing the tray, and splashing into the bucket. Removed water filter and flow was drastically improved to the extent that no water escaped ice tray. Customer has been advised to replace water filter and monitor to see if problem ensues. Should problem persist, tech would want to arrive with Filter Housing (W11451366) and Dual Water Valve (W11535162) to try and resolve issue of low flow. Job complete. (SR#7733155273 Bruce/Joel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kerrville, TX 78028
Garry
Job Details: 03/10/2022
Customer complaint of discrepancies in inlet water temperature across various cycles and warm water selection not functioning. Discovered zero stored fault codes upon entry into Service Diagnostics, but did confirm customers complaint regarding no warm water. Found loose harness at inlet valve. Secured harness with Wire Tie (WP8567668) to resolve issue. Unit testing good, job complete. No further issues at this time. ; used 1 WP8567668 (Wire Tie) from stock
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Kerrville, TX 78028
Garry
Job Details: 03/10/2022
Customer complaint of washer not spinning. Arrived to observe the following fault codes: F7E6(motor fault), F7E5(shifter fault), F0E5(off balance), F2E1(stuck key). Upon examination of physical drive system, I deduced that gearcase failure had begun and total failure was near. Identified stripped drive hub, worn cam, worn shifter, and worn drive belt. As his unit is OOW, customer has opted to replace machine. Job complete.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Ingram, TX 78025
Garry
Job Details: 03/10/2022
Customer complaint of oven not working & taking too long to bake French fries. Arrived and customer informed me that, during the bake cycle, broil element was not coming on. Tested bake element. Bake element good. Tested broil element. Broil element good. Used thermocouple to observe offset of 50F and proper cycling of both elements. Explained theory of operation and best practices to customer. Unit good to go, job complete.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS00
Near Center Point, TX 78010
Drew
Job Details: 03/10/2022
Upon arrival found residue on the oven igniter. Cleaned it off and unit was functioning as designed. No further issues at this point
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG97US0HS00
Near San Antonio, TX 78259
S
Job Details: 03/10/2022
Upon arrival customer stated units electrodes would continue sparking even though the unit was off. Verified a faulty spark module. Replaced module and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/10/2022
Tested unit. Burner caps are chipping. Will need new caps. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78260
S
Job Details: 03/10/2022
Upon arrival customer stated that the third level sprayer fell off and would not go back on. Verified a broken third level sprayer and missing retainer. Ordering 1 retainer and 1 W10327455 third level sprayer to resolve issue. ; ordrng 1 3400918 (Retainer) and 1 W10327455 (Third level spray)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cibolo, TX 78108
Chris S.
Job Details: 03/10/2022
Customer stated that latch was broken confirm that those are the parts need that were ordered. Waiting for parts to come in.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Alexander, AR 72002
Blake D.
Job Details: 03/10/2022
"Went to replace geracase found that the agitator will not come off, tried tapping the agitator while pulling up, ended up damaging the agitator, diagnosed to need agitator ; ordrng 1 W11161960 (Agitator)"
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Boerne, TX 78015
Sebastian
Job Details: 03/10/2022
Customers concern with the unit is that it is somewhat lopsided at the drawer only removed unit from the cabinet verified that the body of the unit is flush with the cabinet verified by taking off the front cover that the drawer itself seems to be the issue attempted to make adjustment to railings by lifting on one side and dropping the other just did not make enough adjustment to make the unit flush ordering new cabinet assembly with the sliders can you try to resolve issue if this does not resolve the issue unit likely to be defective will need to call tech line to confirm; ordrng 1 9870976 (Slide) and 1 WPW10451276 (Container) and 1 WP9870975 (Slide)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Alexander, AR 72002
Blake D.
Job Details: 03/10/2022
"Inspected unit for not spinning, ran diagnostic found error f0e4 and f0e5, ran hot water test manual 137 F on risen and spin got 110F, when I looked under the unit I found everything covered in oil, diagnosed to need guard, harness, capacitor, cam, belt, motor, gearcase, actuator ; ordrng 1 W11454741 (Gearacse) and 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 WPW10427633 (Shield) and 1 W11428524 (Capacitor) and 1 W10913953 (Actuator) and 1 W11448788 (Lower harness)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Boerne, TX 78006
Drew
Job Details: 03/10/2022
Found outlet to be working. Acu was getting power but didnt have the light blinking. Ui was getting no power. Unplugged the power to the acu and it reset. Unit is now functioning. Will need to replace controls to fully resolve. Ordering acu, console, and control ; ordrng 1 W11481108 (Acu) and 1 W11447379 (Console) and 1 W11481116 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Hot Springs, AR 71901
Blake D.
Job Details: 03/10/2022
"Replaced dispenser due to the button missing not allowing the dispenser to stay close, after replacing the dispenser with the button the unit now stays closed, unit operation checks okay"
We serviced a
WHIRLPOOL MICROWAVE
Model JMC8130DDB
Near Lake Hamilton, AR 71913
Blake D.
Job Details: 03/10/2022
Called customer to let the know that the part needed is no longer available
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near San Antonio, TX 78253
Jesus C.
Job Details: 03/10/2022
Installed new lid lock. No further issues during testing. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near San Antonio, TX 78228
S
Job Details: 03/10/2022
Upon arrival switched out faulty lid lock latch assembly with new. Tested unit and unit functions as designed. No further issues at this point. used 1 W10682535 (Lid lock latch assembly) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Piney, AR 71913
Blake D.
Job Details: 03/10/2022
"Inspected unit for noise and icemaker not working, tested icemaker would not call for water or harvest cycle, replaced icemkaer using truck stock, tested unit now calls for water and completed harvest cycle during test 25, pulled unit out and too, the back panel off, found the rubber piece in the back behind compressor on the copper line to be off causing the copper line to vibrate against the plastic drip pan, after re adjusting the rubber piece and setting the line on it I was able to test the copper using my finger, no longer hits against the plastic, unit operation checks okay ; used 1 W10882923 (Icemaker) from stock"
We serviced a
WHIRLPOOL RANGE
Model GR563LXSB
Near Schertz, TX 78154
Chris S.
Job Details: 03/10/2022
Customer stated that right front burner wasnt working only on high. Found issue to be burner and switch. Order parts burner out of stock.; ordrng 1 W10823692 (elmnt-surf) and 1 WP9758060 (switch-inf)
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Little Rock, AR 72209
Micheal
Job Details: 03/10/2022
"Inspected unit and found drain hose laying on the ground due to house plumbing being backed up. Customer started using trash can to drain water in. Ran wash and spin cycle which operates correctly, advised customer that drain hose should be at least 36' high."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/10/2022
Unit outer tub has a hole in it. Ordering outer tub to resolve the issue. Scheduled for soonest availability. ; ordrng 1 W11219115 (Tub)
We serviced a
WHIRLPOOL KITCHEN
Model KWVU265YBA
Near Little Rock, AR 72210
Micheal
Job Details: 03/10/2022
Tested unit and found completely operational. Light functioning fan functioning on all 3 speeds. Customer will call back if any further issues arise. Collected $118.81 by cc 7130
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bulverde, TX 78163
Douglas H.
Job Details: 03/10/2022
Customer stated unit stops cooling and then unit basically shuts down. Found freezer Evap frozen over. When defrosting found power wire on freezer Evap fan had evidence of stress on it, this is what caused both issues. Replaced Evap fan to resolve the issue after full defrost. No further issues at this point. If issues persist please order W10811365 electronic control and W11106553 ui board
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Little Rock, AR 72223
Micheal
Job Details: 03/10/2022
"Replaced correct harness, machine ran for approximately 10 minutes and then showed F4E4 error code. Contacted tech line file number 7732941703. Tech line suggested replacing ACU which is factory back order. Spoke to Doug and he set this up to have the ACU flashed. Set up for the 14th March 2 count.; schdld next appmnt for 3/14 MON !"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Selma, TX 78154
Chris S.
Job Details: 03/10/2022
Customer stated that washer was leaving clothes stained and walking by itself. Found issue for steam to be customer needs to mix water with softener and fix wash her legs so they wouldnt walk no further issues at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Mayflower, AR 72106
Chad
Job Details: 03/10/2022
Installed icemaker to replace one with h shorted thermistor ; dspstn on spec-tagged invntry: 1 W11294907 ICEMAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Schertz, TX 78154
Chris S.
Job Details: 03/10/2022
Customer stated that refrigerator was not cooling at all found frost buildup on the outside evaporator cover. Found it should be faulty defrost sensor waiting for harness to come in an inverter box just in case.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Royal, AR 71968
Blake D.
Job Details: 03/10/2022
"Inspected unit for not draining, disconnected the drain line canceled the cycle unit did drain the water out, informed customer to call a plumber the drain line looks to be to low and might have a block in the drain line past the drain hose, unit runs as designed ; dspstn on spec-tagged invntry: 1 W10876537 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ03
Near Schertz, TX 78154
Chris S.
Job Details: 03/10/2022
Customer stated there was frost and moisture around the freezer door and right fridge door also icemaker was melting furnace you to be bad gaskets and icemaker. ordrng 1 W10830055 (gasket-fip) and 1 WPW10714545 (gasket-fip)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Conway, AR 72034
Chad
Job Details: 03/10/2022
"Inspected unit for loud rumbling during operation, removed drum, rollers checked ok, ran without drum, found motor rolling allover place, back rubber mounting bushing broken, blower wheel was seized on shaft, chiseled off wheel, replaced motor and wheel with truck stock, operation checks ok; used 1 279827 (MOTOR), and 1 WP694089 (BLOWER WHEEL) from stock"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204ESS3
Near San Antonio, TX 78261
Shawn W.
Job Details: 03/10/2022
I disassembled the door panel and replaced the control. I reassembled and ran through service diagnostics cycle to calibrate. Tested dishwasher. This unit is fully functioning as designed now. The only current environmental concern is the RO system piggy backing on the drain hose.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Conway, AR 72034
Chad
Job Details: 03/10/2022
"Inspected unit for tearing holes in clothes, inspected basket, no burs or rough spots, found one rough spot on agitator, mdiagnosed to need agitator; ordrng 1 285565 (Agitator)"
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2430DS01
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 03/10/2022
Customer reported f2e1 shorted key. Customer called back in to proceed with repair. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.