Near San Antonio, TX 78259
Shawn W.
Job Details: 11/04/2020
DRYER MAYTAG MEDB835DW4 "Found that the dryer model number and serial number do not match. The actual model number on the unit is MEDB76SFW0 and the actual serial number is M92467772. Called N. Called Trade Partners to seek a correction on the model number and serial number. They said it is in warranty and that they will send a new dispatch. They told me it would be ok to work on it and that the new dispatch number is SWPNB2218172-1. They will cancel this one and issue a new one with a date for tomorrow..I checked the outlet and although I had to dig, I was able to get 240 VAC between L1 and L2. I was also able to get 120 VAC between L1 and L2 wrt neutral respectively. When checking the power cord for continuity I was concerned that although we had continuity it pulsated. When checking the terminal block I was reading 240 VAC between L1 and L2. However I was reading 5 VAC between L1 and neutral and 240 VAC between L2 and neutral. The power cord is bad on this unit. Our customer is goi
Near Selma, TX 78154
S. L.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Called Trade Partners spoke to Daniel authorization number WT8FQ00APL1 parts and labor. Found door closing error code Found door latch failed replaced door latch tested unit element motor pumps working installed air gap in drain hose and educated customer on dish drying with plastics and other items due to lower wattage element advised customer to run white vinegar through unit to het rid of smell. Advised customer to run water at tap to get hot before starting and adjusted rinse aid dispenser . Unit operating as designed.
Near Helotes, TX 78023
Richard G.
Job Details: 11/04/2020
WASHER WHIRLPOOL MVWB765FW3 "Customer complaint is that the lid is not locking. Spoke with customer about oow costs. She states it was called in before her manufacturer’s warranty expired, but does not have the receipt for proof of purchase. She states the extended warranty was supposed to start on November 1st. Informed customer we will need the repair authorization to be dispatched from her extended warranty provider. Wrong serial number was listed in work order. Updated serial number. Lid lock is functioning properly, lid is broken. Lid will need to be ordered if given an authorization. Instructed customer that she will need to contact MAYTAG or extended warranty to get a dispatch for repair. Setting as estimate only.; ordrng 1 W11259006 (lid)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/04/2020
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Customer complaint is that the burner flames on 3 of the burners is too high. Adjusted flame height. Unit is good to go.
Near San Antonio, TX 78254
Justin
Job Details: 11/04/2020
WASHER WHIRLPOOL MVWC565FW2 "Need to order agitator for unit, has small bend that allows clothes to get underneath. Unit filling correctly, customer will need to follow use and care guide instructions for machine for cycle selections. ; ordrng 1 W11161960 (agitator)"
Near San Antonio, TX 78245
Justin
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Running into a defrost issue, unit is completely frozen, frost patterns throughout freezer. Will need heater, evap harness and control for unit. ; ordrng 1 W10316760 (thermistor) and 1 W10857624 (heater) and 1 W11089236 (cntrl-elec) and 1 W11449066 (HARNESS EVAP)"
Near San Antonio, TX 78245
Justin
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL GI5SVAXVL01 Display is not coming on at all. Control board is not sending correct voltage out. Need main board to fix issue. WPW10310240 is marked at 268.00
Near San Antonio, TX 78216
S. L.
Job Details: 11/04/2020
WASHER MAYTAG MVW7232HW0 "No,fault codes found cycle selector malfunctioning reset issue still present. Ordered new UI and control call when part comes in.; ordrng 1 W11478526 (UI) and 1 W11478526 (CONTROL)"
Near San Antonio, TX 78209
S. L.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 Called techlline spoke to Steve Sr 7729202686 found temp both FC and and RC high found iced over RC evaporator checked RC thermistor found reading in ice water 15K will need to replace thermistor again will use electrical sealant to prevent any shorts. Since thermistor and service fee under 90 day warranty only charge will be sealant. Appointment set Friday.; ordrng 1 W10316760 (thermistor) and 1 WP482338 (adhesive)
Near Kerrville, TX 78028
Colton B.
Job Details: 11/04/2020
RANGE JENN-AIR JES9800BAE "Issue is that unit is not getting up to temperature. Service pointer suggests replacing the bake and broil elements. Quoted customer for P&L. Wants to explore options before making decision. Will call if he wants to go through with repair. Collected SC, marking as complete for now. ; rqstng P&A on 1 WP7406P430-60 (elmnt-brol) and 1 WPW10310274 (elmnt-bake)"
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS Issue is no ice production. Found E2 error code on ice maker. Ordering one and returning. Will call customer when part comes in. ; saved tckt
Near San Antonio, TX 78248
Ezequiel V.
Job Details: 11/04/2020
DRYER ROPER RED4516FW "Checked dryer found noise coming from blower wheel rattling attempted to tighten but no luck, ordering wheel to resolve issue; ordrng 1 694089 (sub 279711)"
Near San Antonio, TX 78254
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer complaint is that the unit is still freezing at the bottom of the freezer. Found evaporator freezing. Ordering evap motor harness.; ordrng 1 W11405276 (EVAP HARNESS)
Near San Antonio, TX 78254
Richard G.
Job Details: 11/04/2020
MICROWAVE OVEN KITCHENAID KOCE500EBS09 Customer complaint is that the mw is making a humming noise and is stalling before heating food. Entered diagnostics and found no error codes. Ordering control and magnetron.; ordrng 1 W11325786 (CONTROL) and 1 W11346197 (MAGNETRON)
Near Spring Branch, TX 78070
Jim G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Verified faulty icemaker. ; ordrng 1 W10873791 (icemaker)
Near San Antonio, TX 78254
Colton B.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Issue was damaged refrigerator door. Replaced door to resolve issue.
Near , TX 78015
Colton B.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Issue is that the ice maker overfilled and flooded the ice compartment. Defrosted ice bucket and fill tube. Called techline who said it sounded like a water pressure issue. Customer said there has been plumbing work in the neighborhood that resulted in water being turned off and on. Believe this to be the issue. Customer will monitor situation.
Near San Antonio, TX 78205
Ezequiel V.
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Checked refrigerator found bad thermistor on refrigerator section evaporator ordering thermistor and fan to resolve issue. ; ordrng 1 W10323459 (thermistor) and 1 W10723753 (fan asm,evaporator)"
Near Schertz, TX 78108
S. L.
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Inspected for leaks found dye in RC evaporator. Vacuumed recovered refrigerant replaced evaporator in RC vacuumed unit again charged unit tested no leaks no restrictions all operations normal.
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2020
REFRIGERATOR KITCHEN AID KRSC503ESS00 Door replaced. Issue resolved.
Near San Antonio, TX 78250
Douglas H.
Job Details: 10/30/2020
WASHER MAYTAG MHW6630HW0 Unit leaking from dispenser. Saw it leaking from dispenser. Ordering dispenser to resolve the issue. ; saved tckt
Near Schertz, TX 78154
S. L.
Job Details: 10/30/2020
WASHER MAYTAG MVW7230HW0 Removed console replaced Ui reconnected 5 times to bypass factory WiFi tested speaker and all operations working job complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/30/2020
DRYER MAYTAG MDE6400AYW Nit not spinning. Belt slipped off pulley. Belt is damaged. Back right roller bearing is bad. Causing noise during spin. Will need new belt and rolllers. Collected service fee. ; ordrng 1 12001541 (bearing & roller asy) and 1 WP33002535 (belt)
Near San Antonio, TX 78228
Tommy B.
Job Details: 10/30/2020
DRYER WHIRLPOOL WED4815EW1 "Customer stated that the door is still too hot during use. 25 minutes into timed dry, the outside temperature of door is 103.6° Called tech line spoke to TJ SR7729165070 States that unit is functioning as designed."
Near Kerrville, TX 78028
Colton B.
Job Details: 10/30/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Issue is a stuck orifice on cooktop. RF orifice is completely rounded, was not able to get it off to put the new one on. Ordering new orifice holder to resolve issue.; ordrng 1 W10597159 (holder-orf)"
Near San Antonio, TX 78227
Jesus C.
Job Details: 10/30/2020
DRYER ROPER RED4516FW0 Tested dryer. Noise during spin. Found roller has rubber burs. Removed burs. Noise is gone. No further issues. Tested to complete.
Near Castroville, TX 78009
Justin
Job Details: 10/30/2020
WASHER MAYTAG MVWB835DW4 "F6E3, F6E2, and F2E1 stored in unit. Ran calibration and diagnostics, all passed test. With codes that are stored would recommend replacing W11112656 console and control board. ; rqstng P&A on 1 W11112656 (console)"
Near Castroville, TX 78009
Justin
Job Details: 10/30/2020
OVEN ELECTRIC (D KITCHEN AID KOCE500ESS01 Customer has some extended warranty with KitchenAid. 5 and 10 year warranty. Customer needs bake element. Would suggest changing the control and temp sensor. Sensor is not covered but control and element are. 353.67 remaining balance. ; ordrng 1 W11179310 (cntrl-elec) and 1 W11292248 (BAKE ELEMENT ) and 1 WP74008369 (sensor- ov)
Near San Antonio, TX 78210
Jesus C.
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB4949SHZ1 Tested unit. Found water leaking from drain pump. O ring for drain pump not secured to pump causing leak. Fixed o ring. No further leaks. Unit is working properly. Tested to complete.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 10/30/2020
REFRIGERATOR FRGIDAIRE LFFH21F7HWE Customer stated unit screen flashing randomly. Held alarm reset to resolve the issue. Advised would write up estimate Incase it happens again. Estimate of 301.80 for P&L. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 297235200 (CONTROL)
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2020
RANGE JENN-AIR JDRP548WP03 The unit is functioning properly. I could not detect any signs of leaking. I did educate customer on importance of keeping burners clear and clean.
Near Medina, TX 78055
Justin
Job Details: 10/30/2020
ICEMAKER (STANDA JENNAIR JUIFX15HX00 "Aux pump has burnt up again, will need aux and install new water level sensor and recirculating pump. Water level and recirculation pump is causing the issue with the Aux pump. ; ordrng 1 1901A (pump)"
Near , TX 78015
Douglas H.
Job Details: 10/30/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last trip found faulty console. Replaced console to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78006
Douglas H.
Job Details: 10/30/2020
MICROWAVE OVEN KITCHENAID KOCE500ESS05 Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Collected labor cost. Part covered under limited part warranty.
Near Kerrville, TX 78028
Colton B.
Job Details: 10/30/2020
DISHWASHER KITCHEN AID KDTM404KPS0 Issue is that dishes are not drying. Found no error codes in diagnostics. Customer not using rinse aid. Instructed customer on rinse aid usage and to run the hot water for a minute or two prior to starting a cycle to improve drying. Unit tested good.
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/30/2020
WASHER CROSLEY CAW38125HW0 Austen SR#7728712283 advised to replace splutch kit. ; ordrng 1 W10721967 (drive pulley)
Near San Antonio, TX 78255
Tommy B.
Job Details: 10/30/2020
REFRIGERATOR KITCHEN AID KRMF706ESS Previous visit found ice door seal to be ineffective. Replaced with new ice door and unit appears to be testing good with no further issues at this time
Near San Antonio, TX 78245
Richard G.
Job Details: 10/30/2020
DRYER WHIRLPOOL MED5630HC1 Customer complaint is that the unit has long drying times. Says it will dry for just a few minutes and then shut off. Ordering console and electrodes.; ordrng 1 W11384512 (CONSOLE) and 2 WP3387223 (electrode)s
Near San Antonio, TX 78245
Richard G.
Job Details: 10/30/2020
WASHER MAYTAG MVWB835DW3 "Replaced rotor and stator, slider and clutch. Calibrated unit. Ran unit through automatic test. Tested to complete. Unit is good to go."
Near San Antonio, TX 78207
Jesus C.
Job Details: 10/30/2020
DRYER MAYTAG MED5630HW1 Complaint is dryer will not heat. Tested dryer. No stored error codes. Heat setting saved on air dry. Set to high temp. Unit started heating. No further issues. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/30/2020
RANGE WHIRLPOOL WFG320M0BS3 Tested unit. Door is separating when pulled on. Found screws for handle were loose. Secured screws. No further issues. Tested to complete.
Near Pipe Creek, TX 78063
Tommy B.
Job Details: 10/30/2020
WASHER MAYTAG MVWB865GW0 F2E1 Called techline spoke to Steve. SR7729166548 could not get the agitator out of the unit. Steve says we will have to split the wash plate in order to proceed. Customer to seek autho from partner team.; ordrng 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11161960 (agitator) and 1 W11219115 (TUB)
Near San Antonio, TX 78245
Richard G.
Job Details: 10/30/2020
DRYER AMANA NED4655EW1 Customer complaint is that the unit is not heating. Replaced hi limit thermostat and heating element. Tested to complete. Unit is good to go.
Near San Antonio, TX 78217
S. L.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 On arrival ice box fan was hitting ice and FC iced over rechecked compressor while in back relay on control clicking loudly unplugged unit plugged back in with amp meter to check amperage unit is powering on and off called tech line spoke to Scott SR number 7729166926 ran through diagnostics bypassed all components found issue still there Scott advised me that inverter board at compressor most likely but gave quote for all 4 boards and evaporator cover.;remaining if all boards are needed and cover repair declined service fee paid already on previous visit.; rqstng P&A on 1 W10889841 (cover-evap) and 1 W10893939 (cntrl-elec) and 1 W11164517 (CONTROL) and 1 W11225853 (Ui) and 1 W11389714 (CONTROL)
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/30/2020
RANGE KITCHEN AID KFDC506JSS00 "Replaced door latch and front frame after replacement door is closing as designed no issues, unit is working as designed. Job complete."
Near San Antonio, TX 78252
Jesus C.
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4816FW2 Complaint is unit not dispensing softener. Customer using too much softener and not diluting. No issues with unit. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78244
S. L.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL ER2CHMXPQ04 Found condensation line clogged defrosted line found mullion very hot did amp draw compressor is bad needs compressor UV dryer and heater extension. Quoted parts labor and service call and tax. Repair declined service fee good for 90 days.; rqstng P&A on 1 819043 (heat-probe) and 1 W10823815 (compressor) and 1 WPW10143759 (dryer)
Near Atascosa, TX 78002
Jesus C.
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW5620HW0 Tested washer. Shaking during spin. Found dampeners were disconnected from tub. Reattached dampeners. No more shaking. Unit is working properly. Job complete.
Near San Antonio, TX 78230
Ezequiel V.
Job Details: 10/30/2020
DRYER WHIRLPOOL WED5620HW0 "Checked dryer found dryer stopping mid cycle ordering control board and ui to resolve issue, ui freezing up prior to shutting down. ; ordrng 1 W11296383 (cntrl-elec) and 1 W11298841 (CONTROL BOARD )"
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 10/30/2020
WASHER MAYTAG MHW5630HC Checked washer found hose at bellow backed off reinstalled hose unit is working as designed. Job complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/30/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 "Customer stated that the unit has multiple issues. The light comes on and off by itself, the microwave timer will not count but it will turn on in usage, can only be turned off by unplugging the unit to reset. Found UI to control communication error in diagnostics. Ordering new user interface to resolve issue.; ordrng 1 W11297728 (console)"
Near Bandera, TX 78003
Justin
Job Details: 10/30/2020
WASHER MAYTAG MHW7100DC0 "F9E1, F3E1, F6E3, finding the drain to take a long time to drain out. Will need to order drain pump to on location if water level sensor isn’t the main problem. Customer will look at replacing unit."
Near , TX 78006
Douglas H.
Job Details: 10/30/2020
WINE CELLAR WHIRLPOOL WUW55X24HS01 "Unit not cooling properly and error code for upper section. Finding issue to be temp sensor. Quoted 333.95 for all costs. Customer wants to proceed with repair. Ordering temp sensor to resolve, part on b/o. Customer elected to pay all costs in advance. ; ordrng 1 W10782220 (THERMISTOR )"
Near Spring Branch, TX 78070
Jim G.
Job Details: 10/30/2020
WASHER MAYTAG MHW6630HW1 Tightened heater assembly which appears to have been leaking. Issue appears to be resolved. I tightened several hoses a precaution.
Near Floresville, TX 78114
S. L.
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Ran unit in diagnostics ran amp draw found when diverter in top position with motor on 7.2 amps heater at 7.4-5.3 amps other than that all components 1.1 amp and other during all wash fill and drain. Unit is on arc fault called tech line spoke to Steve Sr 7729124685 unit needs to be taken off arc fault breaker per Whirlpool techline. Advised customer to get new breaker or plug unit to non arc fault circuit. Customer wanted reference number from when I spoke to Whirlpool unit operations normal.
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/30/2020
MW-HOOD COMBO WHIRLPOOL WMH78019HZ0 Customer stated that the issue with the unit made an abnormal sound during use and sparking during usage. Found no evidence of heat damage inside cabinet and no abnormal sounds or function. No errors in diagnostics. Used water cup test to test eating and unit is testing good at this time
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW6620HC0 Bearings are squealing at high RPMs. Techline recommendation a replacement of the tub assembly. However given the location a disclaim will be needed to work on the space. The customer refuses a disclaimer; saved tckt
Near San Antonio, TX 78251
Richard G.
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE525S0HS0 "Customer complaint is that the oven will preheat to 350 then give an error code of F9E1 error code. Entered diagnostics and found error code F6E1 listed. Error not listed in tech sheet, but research shows this is a “runaway temperature” fault, causing the oven to heat past the set temperature. Main control needed for repair. Customer will look into replacing the oven. Collected service call fee."
Near Lakehills, TX 78063
Justin
Job Details: 10/30/2020
WASHER SAMSUNG WF42H5200AF "Customer said Pedestal underneath had a puddle of water. Calling tech support, no issues found. No leaks detected."
Near Boerne, TX 78015
Richard G.
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDT970SAHZ "Customer complaint is that the unit is not washing. Says it will beep and flash and never start washing. Entered diagnostics and found error codes F5E1 door switch and F2E1 ui stuck key. Ran automatic test and unit is functioning as designed. Found that once the start button is pressed there is a countdown, if the door is not closed before the countdown ends, it will beep and flash until the start button is pressed again. Tested to complete. Unit is good to go."
Near San Antonio, TX 78261
Shawn W.
Job Details: 10/30/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 Replaced door. It came with a gasket. Unit is fully functional and sealing as designed.
Near San Antonio, TX 78216
Ezequiel V.
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE505W0HS1 Checked range found main harness burnt out at terminal block harness and block need replacing ordering to resolve issue.; ordrng 1 W11134842 (harns-wire)
Near San Antonio, TX 78253
Justin
Job Details: 10/30/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Tested unit to complete. Working as designed
Near Floresville, TX 78114
S. L.
Job Details: 10/30/2020
WASHER MAYTAG MVW7230HW Customer complaint is unit wont fill with water when loaded but will when empty Found F1E2 and F1E1 error codes. Ran diagnostics found valves shifter pump and motor all working ran test cycle needs new ACU Possibly UI. Call when parts come in.; ordrng 1 W11419171 (ACU) and 1 W11478526 (Ui)
Near San Antonio, TX 78254
Tommy B.
Job Details: 10/30/2020
DRYER MAYTAG MED5630HC1 "Customer stated that about a month into usage, the unit started operating louder than normal. Found issue to be the duct assembly making contact with the bottom of the unit causing a rattling noise. resolved issue by placing foam insulation along the bottom in order to stop the contact from continuing. No further issues at this time. Yes to survey"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer complaint is that the door is not latching properly. Will need mullion.; O-emld tckt
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2020
DRYER WHIRLPOOL WED6620HC0 Per service bulletin W11378591A a kit is required to correct nosiness. ; ordrng 1 W10414388 (clip) and 1 W11401018 (SEAL)
Near Bulverde, TX 78163
Jim G.
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW9620HW0 Found a long fill error. Also shocks are clearly in need of replacement. ; ordrng 1 W11316255 (HOT VALVE) and 1 W11316256 (valve) and 4 W11316766 (SHOCKS )s
Near Atascosa, TX 78002
Jesus C.
Job Details: 10/30/2020
DRYER WHIRLPOOL WED5620HW1 Complaint t is dryer not heating. Tested unit. Found dryer settings set for no heat. Unit is heating on high heat. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
Near San Antonio, TX 78259
Shawn W.
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Found that the temperature in the FC and RC are fine. There is molting happening with the ice. The ice bin is stuck within the ice door. Water pressure is fine. Door ice box thermistor was reading 55 degrees F. Changed vertical mullion heater status. Made adjustment to dispenser heater activation mode. Under test 89 Run FC defrost heater on was blinking on and off rather then staying constant. Talked to Andrew, Senior Tech at Whirlpool. I went over with him all the tests I performed as well as the results. It has been determined that although the Ice Box fan is running during test 59 that it has to be intermittently shutting off. I have been advised to change out the fan. SR#7729168882. I called our customer and explained what needs to be done for us to get this unit functioning as designed. Part ordered.; ordrng 1 W11407678 (ICE BOX FAN)"
Near San Antonio, TX 78253
Richard G.
Job Details: 10/30/2020
RANGE WHIRLPOOL WOD77EC0HS01 Customer complaint is that the light will not turn off inside the lower oven. Entered diagnostics and found error code F6E0 oven ui lost communication. Ordering console and control.; ordrng 1 W11261164 (cntrl-elec) and 1 W11428578 (CONSOLE)
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 10/30/2020
OVEN ELECTRIC (D KITCHEN AID n/a "Checked oven found control board and terminal block burnt checked marcone for parts info control board is discontinued, spoke to customer about issue with part. Collected service call fee. Job complete."
Near San Antonio, TX 78253
Justin
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Made adjustments on the springs, moved to tightest setting. Tested to complete. Customer to add rinse aid for drying help"
Near Boerne, TX 78006
Douglas H.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Unit not cooling. Rediagnosed unit to find there was a leak at the process stub. Installed a service port on compressor to resolve the issue. Vacuumed unit , held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. Advised of 24 hour wait period."
Near San Antonio, TX 78238
Tommy B.
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW5000DW3 Previous visit found faulty drain pump after replacing control. This visit the control is non-functional after swapping the drain pump. Conferred with DH and he stated that when the pump is bad and can short the control out and this has likely occurred in this instance. Ordering new control to resolve issue.; ordrng 1 W11417466 (CONTROL)
Near Stockdale, TX 78160
S. L.
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW5000DW1 Removed shield replaced pump tested unit now staying on but still making loud noise from motor and pulley replaced motor and pulley tested and calibrated all operations normal.
Near San Antonio, TX 78249
Douglas H.
Job Details: 10/30/2020
WASHER AMANA NTW4516FW3 "Tenant states unit not filling. Checked for errors, found f2e1 stuck key and f0e2 over suds error. Advised of how to prevent errors from happening with not holding the button too long and not too much soap usage. Ran diagnostics testing to check unit. Unit is functioning properly."
Near San Antonio, TX 78253
Justin
Job Details: 10/30/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Made adjustments to burner cap for front left burner, flame is as designed."
Near Corpus Christi, TX 78411
John L.
Job Details: 10/30/2020
DRYER WHIRLPOOL WED49STBW Installed component tested after installation. Issue has been resolved
Near Corpus Christi, TX 78412
John L.
Job Details: 10/30/2020
ICEMAKER KITCHENAID KUIX505ESS2 "Installed components, tested unit after installation. Waited to verify ice production, A sheet of ice started forming at eight minutes into cycle which is good. Icemaker now making sheets of ice without issue. Issue resolved"
Near , TX 78370
Michael
Job Details: 10/30/2020
WASHER MAYTAG MVWB855DC3 "No power to the appliance per customer. The appliance wouldn’t power on, unplugged the appliance and removed the console to confirm there is power to the control, plugged it back in, control is good, I was able to get into diagnostics, F6E2, I wasn’t able to make any selections, bad console, order part ; schdld next appmnt for 11/12 THU !"
Near Corpus Christi, TX 78410
Michael
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Not cooling in the RC per customer. The evaporator is freezing up, the fan is working normal, ordered thermistor and heater.; ordrng 1 WPW10316428 (heater) and 1 WPW10384183 (thermistor)"
Near Robstown, TX 78380
Michael
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4616FW2 "Won’t power on per customer. Plugged the appliance in and the drain pump came on, held start button to cancel it. F9E1 error code, cleared error code, filled the tub with water manually and tried to drain, the drain pump sounds like it’s stuck and won’t drain. Removed the drain pump and found a nail stuck inside, put drain pump back in place calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal"
Near San Diego, TX 78384
Adam
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4816FW2 Install components calibrated unit ran verification cycle issue resolved.
Near Falfurrias, TX 78355
Adam
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB05 Customer states they’ve had unit plugged in for three days and unit never cool. Inspection of unit shows compressor is turning on but no frost pattern is visible on condenser. Replace compressor and control to resolve issue. Job will require a sealed system technician. Job will also require two possible three count for labor and distance; ordrng 1 W10879296 (compressor) and 1 W11265218 (CONTROL )
Near Corpus Christi, TX 78414
John L.
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4655JW0 "Inspected unit, part of wash plate broke as well as chipped pieces of drum. Will need to replace these components to resolve issues.; ordrng 1 W10215093 (filter drain) and 1 W10680215 (washplate) and 1 W11172199 (basket)"
Near Kingsville, TX 78363
Adam
Job Details: 10/30/2020
DRYER MAYTAG MEDC465HW0 Install component tested unit issue resolved
Near Robstown, TX 78380
Michael
Job Details: 10/30/2020
WASHER MAYTAG MVWC465HW2 "The tub was full of water, emptied tub, Installed gearcase, the drain pump had a nail stuck in it, removed nail, calibrated and performed a diagnostics test, completed with no or error codes, the appliance is draining and working normal"
Near Corpus Christi, TX 78414
John L.
Job Details: 10/30/2020
WASHER MAYTAG MVWX655DW0 "Inspected unit, found issue with the fill valve dispenser assembly. Fill valve not dispensing water properly. Also issue with dispenser tray, trey cracked and will need to be replaced.; ordrng 1 W10601857 (drawer) and 1 W10638044 (housing)"
Near Corpus Christi, TX 78415
Michael
Job Details: 10/30/2020
WASHER MAYTAG MVWB835DW3 "The time was fluctuating and wouldn’t start the wash. F0E3 error code, cleared code, calibrated and performed a diagnostics test, completed with no issues or error codes, did a key activation and encoder test, no stuck keys, started a wash cycle the time is normal and not fluctuating, the appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 10/30/2020
RANGE WHIRLPOOL RF111PXSQ1 Inspection of unit shows that range is still warm but no burners are still getting hot. From diagnostic I was able to perform on unit because burner was missing from front left corner determined that infinity switch is issue with unit. Customer has declined any further service. Issue resolved
Near Corpus Christi, TX 78414
John L.
Job Details: 10/30/2020
RANGE AMANA ACR4303MFS3 "#1469Installed component, tested. Issue has been resolved."
Near Rockport, TX 78382
John L.
Job Details: 10/30/2020
WASHER WHIRLPOOL WET4024HW0 "Inspected unit, Valve hose head popped off of dispenser assembly This was causing unit to dispense water incorrectly. Was able to reconnect and secure hose. Unit no longer leaking and is working without issue."
Near Corpus Christi, TX 78418
John L.
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ "Inspected unit, found issue to be with icemaker. Icemaker had leak, which would cause ice buildup within tray and lock up corkscrew. Replaced icemaker with truck stuck, issue has been resolved.; used 1 WPW1030024 (ICE MAKER) from stock"
Near Corpus Christi, TX 78408
Michael
Job Details: 10/30/2020
WASHER MAYTAG MVWC565FW2 "Signs of it leaking on the cold side, installed new inlet valve, calibrated and performed a diagnostics test, completed with no issues or error codes, no visual leaks, the appliance is working normal"
Near Aransas Pass, TX 78336
Michael
Job Details: 10/30/2020
WASHER WHIRLPOOL CAE2745FQ1 "The rear of the appliance has damage which will cause the basket hit on it, the appliance also is t powering up, didn’t install control at this, had to order other parts, rescheduled ; ordrng 1 W10461176 (hinge) and 1 W11089573 (brace) and 1 WPW10250884 (panel-rear) and 1 WPW10461159 (panel-rear)"
Near Rockport, TX 78382
Michael
Job Details: 10/30/2020
RANGE AMANA ACR4303MFB3 "The oven isn’t working per customer. F1E0 error code, pulled range out and took cover off to the terminal block to make sure there wasn’t any burnt wires, all checks out, order the control; schdld next appmnt for 11/12 THU !"
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 10/29/2020
WASHER MAYTAG MVWC565FW2 Checked washer found no error codes no issues during testing or operation. Unit is working as designed. Job complete.
Near Converse, TX 78109
S. L.
Job Details: 10/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Found touch pad off cannot switch to on. Went to parts house got control installed new control tested all operations normal.; pckd up 1 WPW10503278 (refer elect cont brd)
Near San Antonio, TX 78239
S. L.
Job Details: 10/29/2020
RANGE WHIRLPOOL WFE770H0FZ2 Removed back panel checked elements checked voltage from wall and control these were correct found insulation obstructing the convection fan. Corrected this by moving insulation to cabinet where it should be and preheated unit to 350 spoke to customer had her show me how she is starting unit found customer was hitting icon above buttons bit not actual buttons educated customer on use and care of unit all operations normal. Unit working as designed.