Near Corpus Christi, TX 78410
Michael
Job Details: 09/04/2020
DISHWASHER WHIRLPOOL WFE550S0HZ1 "Installed door hinge, the door is opening and closing properly"
Near Corpus Christi, TX 78415
John L.
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Installed evaporator and components, vacuumed sealed system and was holding vacuum. Recharge system to normal operating pressures, pressures are holding and unit is cooling. Issue has been resolved on this unit."
Near Corpus Christi, TX 78408
Michael
Job Details: 09/04/2020
WASHER AMANA NTW4516FW0 "Spin cycle not working properly, clothes too wet when done per customer. No error codes, tested all the functions manually, all is working normal, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
Near San Diego, TX 78384
Adam
Job Details: 09/04/2020
WASHER MAYTAG MVWB835DW4 Inspection of unit shows several error codes oversize load water temperature failure and long fill. Replace water valve to resolve issue. Calibrated unit ran verification cycle issue resolved also instructed customer on proper load and soap distribution.
Near Corpus Christi, TX 78414
John L.
Job Details: 09/04/2020
DRYER AMANA NED4655EW1 "Install timer, issue has been resolved."
Near CORP CHRISTI, TX 78408
Michael
Job Details: 09/04/2020
DRYER AMANA NED4655EW1 "Long dry time per customer. Turned the appliance on and it was heating properly, removed the vent hose, it was clogged with lint, cleaned out real good, put hose back in place, the vent goes through attic to roof, advised maintenance would need to get on top of the roof to confirm good airflow, the appliance is heating and working normal"
Near Corpus Christi, TX 78415
John L.
Job Details: 09/04/2020
RANGE JENN-AIR JGS9900CDF00 "Inspected unit, igniter heads on burner heads damaged and worn causing igniters not to arc properly also burner heads have issues, Planes do not come out evenly due to burner has having chips and other issues. Explain to customer that I only have labor cost coverage and parts need it will be have to be out of pocket for customer. Customer will contact Warranty provider as unit should be fully covered. Will have parts on order on hold until proper authorization is required from Genaire.7505P305-60 (left rear burner)7505P349-60 (left front burner)7432P121-60 (X2 igniters); saved tckt"
Near Falfurrias, TX 78355
Adam
Job Details: 09/04/2020
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows good voltage and excellent airflow also timer not advancing. Replace timer and thermostats to resolve issue; ordrng 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 3977767 (thermostat 221 deg) and 1 W10185982 (timer) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)
Near Corpus Christi, TX 78414
Michael
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "The ice maker not making ice per customer. Found the arm had fallen off, customer said he was having problems before that happened. Pulled out the ice maker out and there was a block of ice where the water comes in causing the issue, defrosted the ice with water, put back in place and tested the ice maker, the ice maker is rotating properly and calling for water, ice maker working normal.
Near Corpus Christi, TX 78414
John L.
Job Details: 09/04/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 "Inspected unit, found issue with freezer gasket. Lower half of freezer gasket has damage and allowing air to enter unit causing freezer section to frost. Also slides to freezer drawer sticking and do not roll smoothly will need to replace to resolve this issue. Dispenser ice door not sealing properly, this is allowing air to enter ice been causing leakage and frosting in container. Replace these parts to resolve this issue.; ordrng 1 W10696704 (door-ice) and 1 W10795843 (bracket) and 1 W10795847 (bracket) and 1 W10868406 (gasket-dor) and 1 W10889223 (pad)"
Near Corpus Christi, TX 78412
Michael
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Makes ice intermittently per customer. Took cover off of ice maker, the timer was stuck, jump started it and it called for water and reached home, tested again, got stuck, installed new ice maker, tested it, it’s rotating properly and calling for water, ice maker and appliance are working normal"
Near Encino, TX 78353
Adam
Job Details: 09/04/2020
DRYER WHIRLPOOL WED4815EW1 Install components tested unit issue resolved.
Near Port Aransas, TX 78373
John L.
Job Details: 09/04/2020
WINE COOLER KITCHENAID KUBR204ESB00 "Customer showed video I’ll put unit was doing and the sound it was making. Sounds are of a bad compressor, Compressor has rough start up. Noise eventually winds down after compressor has ran for a while. Will need to replace compressor to resolve this issue.; ordrng 1 W10780362 (compressor)"
Near Premont, TX 78375
Adam
Job Details: 09/04/2020
WASHER MAYTAG MVWX655DW2 Inspection of unit shows error code for Long fill .Physically testing unit shows inner drain hose has leak customer has tried to address this issue several times on his own but states rodents keep chewing holes in the hose. Warranty has been voided for two reasons number one customer admits to doing on repairs on unit number two rodent infestation. I did inform customer unfortunately that this would void his warranty customer understands made our apologies. Issue resolved
Near Port Aransas, TX 78373
John L.
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Inspected unit, found as unit ran compressor noise would gradually build up then unit sealed system starts to gargle loudly then noise drops off. Issue with compressor. Will need to replace to resolve this issue. Customer wanted to note that top of refrigerator is not flat and is bowed. This is a cosmetic issue and does not affect refrigerator performance in any way.; ordrng 1 W11267620 (COMPRESSOR )"
Near Portland, TX 78374
Michael
Job Details: 09/04/2020
WASHER MAYTAG MHW6630HW0 "Washer leaking from underneath per customer. F0E5, F8E1, off balance load/long fill, cleared error codes, filled tub with water 1-3, the inlet valve is working normal, drained the water and it came up the house drain line, the drain line is clogged up, the appliance is working normal. Advised the customer she would need a plumber to correct the problem."
Near Rockport, TX 78382
John L.
Job Details: 09/04/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Installed inverter, appliance manager, and harness. Tested after components were installed, unit is now functioning without errors. Issue has been resolved."
Near Aransas Pass, TX 78336
Michael
Job Details: 09/04/2020
DRYER ROPER RED4516FW "Making a loud noise per customer. Turned appliance on and it was making a loud noise, lifted up lid and saw the belt was about to break in 2. Removed front panel and drum and installed a dryer kit, turned appliance on, still making loud noise, removed back panel and blower cover, no obstruction, put cover and panel back in place and removed the front panel again, the drum is turning normal, checked the front panel that inserts to the drum and found 2 screws that were caught inside the the insulation, removed s Rees and put appliance back together, the appliance is no longer making the noise and working normal.; used 1 4392065 (DRYER KIT) from stock"
Near Premont, TX 78375
Adam
Job Details: 09/04/2020
DRYER MAYTAG MEDB835DC4 Sr# 7728640044. Customers calling for the third time with the same issue. Last time contacted tech line tech line advised to adjust the feet on unit because it sounds like it could possibly be rub/vibration of the unit I guess it’s self. Tech line advised adjusting feet or applying foam tape to unit. Adjusted feet and noise issue was resolved almost immediately. Issue resolved. Back at customers location because complaint of same issue call tech line to troubleshoot situation tech line supply me with a part number for foam tape to apply to unit in certain locations. SR number that was given is the same as previous call. SR number above.; ordrng 1 wp9780939 (gaskt-cktp)
Near Kingsville, TX 78363
Adam
Job Details: 09/04/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Unit is out of warranty customer does not wish to pay for diagnosis or repairs
Near Victoria, TX 77905
Michael
Job Details: 09/03/2020
DISHWASHER AMANA ADB1400AGB1 "Customer says the rinse aid isn’t being used up. Previously changed out dispenser. Called and spoke with Chris at whirlpool tech line SR 7728718308 and told him I was there for the same reason and asked if I needed to change out the control. He said it was working as designed, it would take a couple of months before the rinse aide is used up or maybe a month if used everyday, it only puts out a couple of drops each wash, the appliance is working normal, no error codes."
Near Victoria, TX 77904
Michael
Job Details: 09/03/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Installed diode, the appliance is heating and working normal"
Near Kingsville, TX 78363
Adam
Job Details: 09/03/2020
WASHER MAYTAG MVWB865GW0 Before work begin on unit I did confirm with Melissa in the office that information provided was enough for our company and whirlpool for billing to work out correctly. Melissa said good to go information should be efficient according to Amanda. Installed component calibrated unit ran verification cycle issue resolved
Near Kingsville, TX 78363
Adam
Job Details: 09/03/2020
DRYER WHIRLPOOL WED4616FW0 Installed components tested unit issue resolved. Advise customer because the poor condition of power cord that it should be replaced. Issue resolved
Near Victoria, TX 77901
Michael
Job Details: 09/03/2020
RANGE MAYTAG MER6600FZ2 "Installed both hinges, the door and appliance are working normal"
Near Bishop, TX 78343
Adam
Job Details: 09/03/2020
DRYER MAYTAG MEDX655DW1 Inspection and dryer shows good voltage and hitting temperatures correctly. Customer was having issue with exhaust hose from unit to wall as well as why builder put exhaust out the roof. Level unit and advise customer on exhaust hose needed As well as installation. Issue resolved
Near Victoria, TX 77905
John L.
Job Details: 09/03/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Install components, recalibrated unit after installation. Issue has been resolved."
Near Victoria, TX 77904
John L.
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Inspected unit found issues in rear of unit, solder wheels on unit I visibly failed, install dryer and resoldered welds That showed signs of leakage. Vacuumed unit, unit holding vacuum. Charged unit, unit is now cooling and is holding charge. Issue has been resolved."
Near Corpus Christi, TX 78410
John L.
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDF520PADB7 "Inspected unit, ran diagnostics. Pulled one error code, F2 E1 Stuckey. After further investigation, call Richie to be with control board. Will need to replace to resolve.; ordrng 1 W10834738 (cntrl-elec)"
Near Orange Grove, TX 78372
John L.
Job Details: 09/03/2020
DISHWASHER KITCHENAID KDTM404KPS0 "When installing new panel found that New panel was dented, will need to reorder panel to resolve this issue.; ordrng 1 W11233283 (PANEL)"
Near Alice, TX 78332
Adam
Job Details: 09/03/2020
RANGE WHIRLPOOL WFE515S0JS0 Customer called because there is damage to stove. Arrived at location there is a large crack in pieces missing from top of vents on stove door as well as large bend or deformation in top left corner of cooktop. Unfortunately these two issues alone would fall under cosmetic and customer is unable to supply proper documentation showing affective residency date. I provided customer with contact information for our office and informed him that when he can supply proper documentation we would order parts and set up an appointment date. Following are part numbers for components needed. Cooktop W11034830. Trim top W11241393.
Near Victoria, TX 77901
Michael
Job Details: 09/03/2020
WASHER MAYTAG MVWC565FW0 "Wet clothes, not spinning per customer. F5E1,F8E1, cleared error codes, tested the drain pump, the drain pump can barely be heard and not draining the water. Removed water from tub with a shop vac, replaced drain pump from truck stock. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal ; used 1 W10876600 (PUMP) from stock"
Near Victoria, TX 77901
Michael
Job Details: 09/03/2020
WASHER MAYTAG MVWB835DC2 "Not filling with water per customer. F5E2, F2E1, cleared error codes. Tested the inlet valve and lid lock on manual test, working normal, performed key encoder test, no locked keys. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Mathis, TX 78368
John L.
Job Details: 09/03/2020
WASHER MAYTAG MVWX655DW2 "F2E1 stuck keyF3E1 pressure system faultF1E1 main control faultInstalled components, issues remain and new issues occurred. Called Techline spoke with Kathy explained issues with unit and what has been done. Ran tests as techline needed. Techline advised to run a normal cycle and if issue remains to call back and report, as unit will be reported. Called Techline back as issue still remains and spoke with Scott, Explained to take line when it happened. Scott at Tech line has informed me there are no previous notes on this unit. Explain to take loan had just finished talking to Kathy at Techline and Kathy should’ve taken notes of what has been done. Tech line is unsure what happened to previous notes and had me run more tests on unit. Tech line determined that switch is on unit will need to be replaced as they may be possible cause of issues. Will order parts necessary for this repair. Expedite parts if possible#7728721570; ordrng 2 W10584420 (switch-cyc)s and 1
Near Port Aransas, TX 78373
John L.
Job Details: 09/03/2020
DISHWASHER MAYTAG MDB8959SFZ "Inspected units, contractor have broken. Replaced tracks on unit, issue has been resolved."
Near Corpus Christi, TX 78415
Adam
Job Details: 09/03/2020
WASHER MAYTAG MVWC465HW2 Inspection of unit shows no error codes. Customer complaint of unit not spinning or draining. Physical inspection of unit shows customer has drain hose laying flat to the ground then rising about 2 feet into a drain spout not allowing for air gap or back pressure for drain pump. Advise customer he would have to readdress his draining options referred customer back to installation page for exact details. Testing drain pump shows motor burnt out not responding will need to replace. Order and drain pump to resolve issue.; ordrng 1 W10775446 (pump-water)
Near Refugio, TX 78377
Michael
Job Details: 09/03/2020
WASHER WHIRLPOOL NTW4516FW3 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, appliance is draining and working normal"
Near Robstown, TX 78380
Adam
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Customer complaints of ice continuously falling from dispenser. Replace ice bin and separator to resolve issue. Further inspection of unit shows large gap on refrigerator door. Tried to heat treat seal but would not cover the distance. Door has slight work or bend. Replaced Refrigerator door to resolve issue. Have set return date for two months out so customer will have contact with company and possible sooner delivery.; ordrng 1 W10884773 (nameplate) and 1 W10912126 (dor-fip) and 1 W11355295 (Separator) and 1 W11420391 (ICE BEN)
Near Victoria, TX 77901
Michael
Job Details: 09/03/2020
WASHER WHIRLPOOL MVWC415EW2 "F0E4 error code, cleared error code, hoses are hooked up correctly. Saw the wet spot, looked underneath and saw it was oil from the gearcase. Unable to remove the wash plate, the basket is wobbly, Ordered parts to resolve issue ; rqstng P&A on 1 W10521298 (spin basket) and 1 W10721967 (drive pulley) and 1 W10846191 (washplate) and 1 W11035747 (gearcase) and 1 WPW10006384 (drive belt) and 1 WPW10550173 (cover pulley)"
Near Alice, TX 78332
Adam
Job Details: 09/03/2020
WASHER MAYTAG MVWB750WR1 Inspection of unit shows error code F32. Comes back as long drain. When plugging in unit drain pump automatically starts running and will not shut off unless unplug.
Near Victoria, TX 77901
Michael
Job Details: 09/03/2020
WASHER MAYTAG MVWB835DW4 "The selections on the knob not working normal. F0E3, F2E1, cleared error codes, performed keypad test and one of the settings on the knob isn’t working properly. Calibrated and performed a diagnostics test, completed with no issues or error codes, retested the key encoder test, the soak key isn’t responding, still not working properly, ordered console to resolve the issue ; ordrng 1 W11112656 (console)"
Near Corpus Christi, TX 78412
John L.
Job Details: 09/03/2020
ICEMAKER KITCHENAID KUIX505ESS2 "Inspected unit, icemaker it’s timing out during a cycle before making it making a complete sheet of ice. Also sensor for heat pump is rusted out, this is allowing keep pump to stay on longer than should the smelting whatever seat of ice is being made. Also water valve on icemaker is filling slowly, Will need to replace valve to resolve this issue. Valve shows out of stock at Macon. Customer would like control board and wire harness to be installed as soon as possible and 10 wait for valve once valve is received.; rqstng P&A on 1 W10897719 (valve) and 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump)"
Near Dublin, VA 24084
Uriah B.
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 Valve leaking by. Needs valve. ; ordrng 1 W10822681 (Valve)
Near Wytheville, VA 24382
Uriah B.
Job Details: 09/03/2020
DRYER MAYTAG MEDC215EW0 Found screw in front gasket. Removed screw. Checks ok.
Near Christiansburg, VA 24073
Uriah B.
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Frosted over FC evap. Needs fan and control. ; ordrng 1 W11087438 (Fan and thermistors) and 1 W10843055 (Control) and 1 WPW10248595 (Damper)
Near Dublin, VA 24084
Uriah B.
Job Details: 09/03/2020
LAUNDRY WHIRLPOOL MVWC465HW "Checked wiring. Reset unit. Checked errors, none found. Found unit operating as intended. ; used 1 Wp8567668 (Tie) from stock"
Near Vinton, VA 24179
Uriah B.
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced inlet valve. Checks ok.
Near Hollins, VA 24019
Uriah B.
Job Details: 09/03/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Replaced UI and icemaker. All checks ok.
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/03/2020
FREEZER WHIRLPOOL WRT314TFDW00 Compressor not operating. Needs compressor; ordrng 1 WPW10507886 (Compressor)
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/03/2020
WASHER MAYTAG MVWC565FW2 "Checked wire harness connections. Checked unit for operation of water, drains, agitate, spin. Found unit operating as intended. ; used 1 Wp8567668 (Tie) from stock"
Near Blacksburg, VA 24060
Uriah B.
Job Details: 09/03/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Found power connection not tight. Cord is plugged in under sink and has a harness spliced in at the connection to the unit. That harness was not making a good connection.
Near Rockport, TX 78382
Michael
Job Details: 09/02/2020
RANGE WHIRLPOOL WFG525S0JS0 "The oven wasn’t working on bake, found the oven ignitor was bad, installed new ignitor from truck stock. The ignitor and appliance are working normal ; used 1 WP9758079 (IGNITOR) from stock"
Near Aransas Pass, TX 78336
Michael
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW5000DW2 "F8E1 error code, cleared error code, tested agitation cycle inlet valve, lid lock and spin cycle on manual test, all working normal, tested the tachometer and it failed. Calibrated and performed a diagnostics test, completed with no issues or error codes, retested the tachometer and it past, the appliance is working normal"
Near Corpus Christi, TX 78411
Michael
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "The freezer door not sealing per customer. The freezer wasn’t closing properly, pulled the door all the way out and found the user care guide underneath not allowing the door to close, removed, the door is closing properly, still small gap in the middle, used heat gun to correct issue, defrosted the frost and wiped clean, the door is sealing properly and working normal"
Near Corpus Christi, TX 78411
Michael
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 "The ice maker wasn’t making ice per customer. Removed the the ice maker cover and saw it hadn’t reached home, there was ice stuck in the ejectors in back of the ice maker, which caused the problem. Cleared out the ice and tested the ice maker, it reached home, tested the ice maker again, it’s rotating properly and calling for water and it reached home. The ice maker and appliance are working normal"
Near Corpus Christi, TX 78410
John L.
Job Details: 09/02/2020
RANGE WHIRLPOOL WFG505M0BS3 "Installed new seal, issue has been resolved."
Near Corpus Christi, TX 78414
John L.
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRT519SZDT05 "Install components, do you need held vacuum. Charged unit with refrigerant, unit is holding pressure and is cooling. Sounds or no longer coming from unit. If customer calls back for issues order following component 127400124 uv drier"
Near Corpus Christi, TX 78418
John L.
Job Details: 09/02/2020
RANGE WHIRLPOOL WFE540H0ES "Installed components, tested after installation. Both broil and bake element now powering on. Issue resolved."
Near Port Aransas, TX 78373
John L.
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Installed gasket, reformed. Issues have been resolved."
Near Premont, TX 78375
Adam
Job Details: 09/02/2020
WASHER ROPER RTW4516FW2 Inspection of unit shows error code for over suds Manual and automatic testing of all other functions show good working order. Calibrated unit and ran verification cycle. Unit in good working order. Issue resolved
Near Corpus Christi, TX 78415
Adam
Job Details: 09/02/2020
RANGE WHIRLPOOL WFG381LVS1 Stove is out of warranty. Customer does not wish to continue with diagnostic or repairs.
Near Corpus Christi, TX 78418
Adam
Job Details: 09/02/2020
WASHER MAYTAG MVWB865GW0 Inspection of unit shows lid lock failure. Also customer has video of luck trying to engage but Failing repeatedly. Manual testing of coupon it showed good function but based on video and customer complaint I felt like Reese placing lid lock was correct. Calibrated unit ran verification cycle issue resolved. I did witness customers daughter removing load of laundry from unit and it was horribly miss matched bed sheets towels pillows all in the same load. I did advise customer and instructed on correct load Add soap distribution. Issue resolved
Near Corpus Christi, TX 78414
Adam
Job Details: 09/02/2020
MICROWAVE KITCHENAID KMHC319ESS5 Customer concern heard popping noise when first ran unit. Inspection of unit shows no error codes and all functions work as designed. Found no issues with unit. Issue resolved
Near Refugio, TX 78377
Michael
Job Details: 09/02/2020
WASHER WHIRLPOOL NTW4516FW3 "The drain pump wasn’t in my bin, looks like in the notes but drain pump wasn’t ordered, ordered part and rescheduled customer for Wednesday. ; ordrng 1 W10919003 (pump-water)"
Near Port Aransas, TX 78373
John L.
Job Details: 09/02/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Inspected unit, foundation with Orifices burner heads. Replace these to resolve issue.; ordrng 1 8286813 (burner head (lr)) and 3 8286814 (burner head (rr,lf))s and 3 W10151347 (orifice (rr))s and 1 W10151362 (spud-orfce) and 1 W10611434 (burnr-head) and 1 W10652711 (spud-orfce) and 1 W10672111 (spud-orfce)"
Near Alice, TX 78332
Adam
Job Details: 09/02/2020
WASHER MAYTAG MVWC565FW0 Inspection of unit shows error codes for oversize load and stuck button. Further inspection of unit shows agitator stripped out from gear case. Also unit retaining large amount of water. Unable to separate agitator from gear case. Will need agitator gear case capacitor actuator drain pump and clutch to resolve issue. Job will require authorization. Also schedule for two count; rqstng P&A on 6 8533953 (screw)s and 1 W10006384 (belt) and 1 W10006481 (gearcase) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10727777 (pump-water) and 1 W10821990 (agitator)
Near Alice, TX 78332
Adam
Job Details: 09/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Inspection unit shows right light assembly not responding. Order assembly to resolve issue.; ordrng 1 W10412711 (light bulb) and 1 W10734063 (light-ind)
Near Corpus Christi, TX 78412
John L.
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW7500GC2 F0E5 off balanceF0E4 limited by water tempF0E3 overloadExplain to customer that they need to put unit onto a level surface to stop the off-balance error. Will need to replace valves to resolve limited Spin issue.; ordrng 1 W11096267 (valve)
Near Robstown, TX 78380
Adam
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Product still under warranty through Rent-A-Center. Inspection of unit shows huge amount of frost and ice buildup in freezer compartment very large noticeable half inch gap on bottom left side of the freezer door. Replace thermistors door slides fan motor door and door seal for freezer to resolve issue. Worth noting address for return visit will more than likely change. Have not Scheduled return date. Job would likely require to count; ordrng 1 W10383615 (thermistor,fc) and 1 W10397635 (slide) and 1 W10397636 (slide) and 1 W10438761 (thermistor,freezer) and 1 W10464673 (fan motor) and 1 W10487766 (harns-wire) and 1 W10745484 (damper) and 1 W10858419 (dor-fip)"
Near Odem, TX 78370
John L.
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL FFHS2611LB4 "Inspected unit, valve has function. Found issue to be with Phil tube in freezer door, too busy clogged not allowing water to get through to dispenser. Also icemaker is not working. Replace tube and icemaker to resolve these issues.; ordrng 1 218976409 (tube) and 1 241798231 (ICEMAKER)"
Near Salem, VA 24153
Uriah B.
Job Details: 09/02/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 Checked temps and checked thermistors. All checks ok. Cx misunderstood how the unit will begin to cool. Dual evap unit. Also explained ice making process as she was concerned about ice production.
Near Hollins, VA 24019
Uriah B.
Job Details: 09/02/2020
KITCHEN WHIRLPOOL WDF331PAHS0 Found the lower spray arm melted and broke off its mount. ; schdld next appmnt for 9/8 TUE AM
Near Cave Spring, VA 24018
Uriah B.
Job Details: 09/02/2020
OVEN KITCHENAID KODE500ESS04 Lower oven quickly to 325 and then long time to 350.Started upper oven at 10:05am with thermocoupleUpper oven: preheat bell at 10:17 363 10:23. 323 10:29. 379 10:34. 356 10:37. 381 10:43. 352 10:45. 382Calibrated upper oven down 20 degreesCalibrated lower oven up 10 degrees. Cx to observe.
Near Cave Spring, VA 24018
Uriah B.
Job Details: 09/02/2020
LAUNDRY WHIRLPOOL WTW8500DC5 Cx had Jeffs Refrigeration come out due to nobody answered the phone.
Near Hollins, VA 24019
Uriah B.
Job Details: 09/02/2020
KITCHEN WHIRLPOOL WDF760SADM0 F8e1Drain sounds fine. Pump not running every time it is getting power. Needs control and sump and motor. ; ordrng 1 W10751502 (Control) and 1 WPW10671942 (Sump and motor)
Near Roanoke, VA 24017
Uriah B.
Job Details: 09/02/2020
REFRIGERATOR WHIRLPOOL ART318FFDW03 "Could not reproduce noises while into the home. Cx described a buzzing sound every once in awhile, no regularity to it. Cx to observe. Issue has been happening or months. No complaints about cooling."
Near Hollins, VA 24019
Uriah B.
Job Details: 09/02/2020
DRYER WHIRLPOOL MEDP575GW0 "Temp readings at 210, 110, 202, 108, 201, 109, 200, 107. Avg temp 155On high. 190, 123, 189, 123, 189, 122, 188, 122, 188, 123, SR7728711385. Per techline, readings on the exhaust side are actually reading above normal on low temp setting, At around 156instead of 130. Venting was just cleaned by professional. Picture of cleaning results in pictures. Washing machine is spinning out clothes well. Flexible vent is not perfectly cylindrical, but does not seem to be restricting airflow to he point of cx complaint. Techline suggested flexible venting as issue or venting itself."
Near Roanoke, VA 24015
Uriah B.
Job Details: 09/02/2020
WASHER WHIRLPOOL WTW4816FW2 F7e1Found belt off the pulley because of overload. Put belt back on and all checks ok. Leveled unit to ensure good spin. Cx to observe. ; used 1 Wp8567668 (Tie) from stock
Near Roanoke, VA 24018
Uriah B.
Job Details: 09/02/2020
TRIO CD KITCHENAID KRFC300ESS03 Replaced icemaker. Filled. All checks ok.
Near Salem, VA 24153
Uriah B.
Job Details: 09/02/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 Checked operation. Reset unit. Explained drying process to cx. All checks ok. ; used 1 Wp8567668 (Tie) from stock
Near Corpus Christi, TX 78410
John L.
Job Details: 09/01/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Install component, tested after installation. New issue has emerged, received F1E4 mw relay error. Call tech line and spoke with Butch, explained issues having with unit and what was previously done. Check line advised to jet connectors and voltage relays. While testing for voltage, unit started working again. Tech line advised that unit may have a bad connection or ACU may be bad. Checked all connectors for tight fit, did not find issue with connectors. ACU may have a bad relay, replace controller to resolve this issue.; ordrng 1 W10849829 (cntrl-elec)"
Near Corpus Christi, TX 78416
John L.
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Installed components, did not resolve issue on compressor. Tested compressor, compressor is no good and is locking up compressor will need to be replaced to resolve this issue.; ordrng 1 W11135151 (COMPRESSOR)"
Near Corpus Christi, TX 78415
John L.
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Unit is not cooling properly. Evaporator is covered in frost, signs point to a lose of Freon. Evaporator, most likely cause of Freon lose. Will need to replace evaporator and install a dye drier to resolve issue.; ordrng 1 2188823 (evaporator) and 1 W10771114 (drier-tube)"
Near Aransas Pass, TX 78336
John L.
Job Details: 09/01/2020
DRYER WHIRLPOOL WED5100HW0 "Installed UA panel. Panel now is functioning but unit is stuck in factory Wi-Fi search. If she was with main control board, will need to replace to resolve this issue.; ordrng 1 W11400356 (CONTROL BOARD)"
Near Victoria, TX 77905
Michael
Job Details: 09/01/2020
DRYER MAYTAG MEDB855DC4 "F4E3, F3E2, F4E4, error codes, cleared error odes, installed new sensor leaned out lint causing airflow issues, tested appliance, it’s heating and working normal, has good airflow"
Near Corpus Christi, TX 78412
John L.
Job Details: 09/01/2020
DISHWASHER WHIRLPOOL WDT710PAYM6 "Installed heater, tested after installation. Heater is heating, issue has been resolved."
Near Victoria, TX 77905
Michael
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRT348FMEB00 "Installed new inlet valve, tested ice maker, the ice maker is calling for water and working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/01/2020
DISHWASHER KITCHENAID KDTE334GPS0 "The duster was not the problem, the track on the left side is broken, ordered part to resolve issue ; ordrng 1 W11259785 (track) and 1 W11259786 (track)"
Near Taft, TX 78390
John L.
Job Details: 09/01/2020
WASHER WHIRLPOOL WTW5000DW1 "Install drain pump, recalibrated unit.. Tested after we calibration, issue has been resolved."
Near Ingleside, TX 78362
John L.
Job Details: 09/01/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Installed spray arm, issue resolved."
Near Aransas Pass, TX 78336
John L.
Job Details: 09/01/2020
RANGE WHIRLPOOL WFG320M0BS3 "Installed board, tested unit after installation. Issue resolved."
Near Rockport, TX 78382
John L.
Job Details: 09/01/2020
OVEN WHIRLPOOL WOC75EC7HV03 "Installed components, tested after installation. Microwave and Oven now function. Issue has been resolved."
Near Victoria, TX 77901
John L.
Job Details: 09/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Inspected unit, unit is freezing items in freezer. Made a few adjustments, issue resolved."
Near Victoria, TX 77901
Michael
Job Details: 09/01/2020
RANGE WHIRLPOOL WFE505W0HW1 "Error code F1E0, , installed new control, no error codes, preheated to350 degrees, the appliance is working normal"
Near Victoria, TX 77904
Michael
Job Details: 09/01/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Installed right hing, the door is opening and closing properly."
Near Victoria, TX 77904
Michael
Job Details: 09/01/2020
OVEN WHIRLPOOL WOD51EC7HS01 "F6E4 error code 4 different times, reset, still gives code, cleared error code Installed new ACU, turned breaker back on. No error codes, preheat oven to 350 degrees, the appliance is working normal."
Near Kingsville, TX 78363
Adam
Job Details: 08/28/2020
DRYER WHIRLPOOL WED4815EW1 Inspection of unit shows temperatures rising to high. High limit cut off not responding. Replace thermistors and element to resolve issue. Job will need authorization; rqstng P&A on 1 3387134 (thermostat) and 1 3977767 (thermostat 221 deg) and 1 W10724237 (element) and 1 W10900067 (cutoff-tml)
Near Encino, TX 78353
Adam
Job Details: 08/28/2020
DRYER WHIRLPOOL WED4815EW1 "Inspection of unit shows good voltage and proper temperatures but drum will not rotate blower wheel is clean and clear belt intact with a little wear but otherwise no issue problem lies with motor not turning itself over. Replace motor belt blower wheel idler pulley to resolve issue; ordrng 1 691366 (idler pulley) and 1 694089 (sub 279711) and 1 W10131364 (belt,drive) and 1 W10396029 (asm mtr)"
Near Refugio, TX 78377
Michael
Job Details: 08/28/2020
WASHER WHIRLPOOL NTW4516FW3 "Installed new control, plugged the appliance in and the lid unlocked. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Near Kingsville, TX 78363
Adam
Job Details: 08/28/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Sr#7728441398. Arrived at location unit in question had a Billing invoice attached from I’m assuming a different tech company stating unit was deemed non-repairable from tech line with an SR number. Call sack line to straighten out or find information on specific unit tech line has confirmed that it was at one point deemed non-repairable but because product is in question tech line decided to treat this call as a new ticket. Reschedule an appointment with a sealed system technician.; ordrng 1 W11135151 (COMPRESSOR)