Near Schertz, TX 78108
S. L.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Complaint is ice not dispensing but water does. Door switch working but light not working either. Removed ice bin removed metal shroud covering light and auger motor. Found molex not fully connected. Connected molex and tested all operations normal
Near Schertz, TX 78108
S. L.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Customer complained that he has unit set to 33 but not getting below 38, icemaker working no heat from cabinet, showed customer where thermistor is at checked temp at thermistor unit working correctly."
Near San Antonio, TX 78219
S. L.
Job Details: 02/05/2021
DRYER AMANA NED4655EW1 L1 burnt at terminal block and power cord. Replaced terminal block and repaired wire with kit tested all operations normal. Called techline waited 30 minutes cannot wait any longer unit is repaired customer needs new power cord.
Near San Antonio, TX 78222
S. L.
Job Details: 02/05/2021
RANGE KITCHENAID KFEG500ESS3 "Complaint is aqualift not cleaning the cavity like customer thinks it should. Ran test with distilled water started cycle. Used thermocouple temperature reached and stabilized at 240 degrees. Called techline sr number spoke to Kathy sr 7729922083 no error codes unit operating as designed. Customer thinks this is design flaw advised that this is not and this os normal operation, went over cleaning procedure customer not happy with my answer referred customer back to customer experience."
Near San Antonio, TX 78263
S. L.
Job Details: 02/05/2021
OVEN ELECTRIC (S WHIRLPOOL RBD305PRS00 "Found bake element burnt in upper oven before replacing powered breaker on tested unit found clock and display not work the touchpad is working checked connections needs microcomputer part 8303883 this is discontinued spoke,to safety Kim Sr 7723683818 she said part is definitely discontinued advised me to have customer contact safety for further assistance . Job complete"
Near La Vernia, TX 78121
S. L.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5105HW0 Found F0 E2 error and F7E7 error and customer uses afresh and HE detergent tested found bad control replaced control ran test all operations normal.
Near San Antonio, TX 78224
Jesus C.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Customer does not want service.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT750SAHB0 "Customer stated upper rack adjuster broke and issues draining. Confirmed that the upper rack adjuster broke. Customer already purchased adjuster kit himself. Quoted Sc and 102.45 for labor, customer wanted to proceed with repair. Found drain issue to be some food particles keeping check valve slightly open. Advised for this issue to run a cleaning cycle, and if issue persists then it would need a new drain hose. Installed new rack adjuster kit that customer purchased. Unit testing good now. No further issues at this point. Collected Sc and labor"
Near San Antonio, TX 78256
Colton B.
Job Details: 02/05/2021
WASHER AMANA NTW4516FW3 "Issue was a leaking washer. Found drain hose not fully seated on the washer. Tightened that, unit no longer leaking. Ran a deep fill cycle without any leaks. Unit tested good. Found a March 4, 2020 purchase date. Unit in warranty."
Near Boerne, TX 78006
Colton B.
Job Details: 02/05/2021
COMPACTOR JENNAIR TC607X1 Issue was that ram was stuck in down position. Manually raised ram. Cleaned off positional switch. Unit tested good.
Near San Antonio, TX 78218
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE505W0JS Sure enough part needed is the panel. ; schdld next appmnt for 2/10 WED !
Near Helotes, TX 78023
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Found unit freezing refrigerator section, we will need to go forward with control. Will also order thermistor for freezer and UI; ordrng 1 W10316760 (Thermistor) and 1 W11284720 (Ui)"
Near San Antonio, TX 78204
Ezequiel V.
Job Details: 02/05/2021
DRYER AMANA NED4655EW1 "48597 checked dryer found bad hi limit after replacement no issues, good heat. Job complete."
Near Schertz, TX 78154
S. L.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED9750WW0 Checked unit found door switch good power to motor bad belt switch. Bypasses switch motor not working needs motor and switch service fee paid prior, remaining balance parts and tax. Call when parts come in.; ordrng 1 279787 (Motor) and 1 WPW10411937 (Switch belt)
Near San Antonio, TX 78254
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Bad unit with a bad ice maker, replaced and tested to complete."
Near San Antonio, TX 78254
Richard G.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4855HW1 Spoke with homeowner. He states this unit is under a 5 year extended warranty. Did not see anything showing a dispatch from extended warranty. Advised customer to have the job redispatched through the extended warranty program.
Near San Antonio, TX 78250
Richard G.
Job Details: 02/05/2021
DISHWASHER KITCHEN AID KDTE334GPS0 Customer complaint is that he cleaned out the hoses and the unit is still not draining. Removed drain hose from garbage disposal and unit drained into bucket. Checked garbage disposal and found blockage in the dw drain hole. Customer cleaned out the drain hole and we attempted drain again. Unit drained with no problems. Dw is operating as designed.
Near San Antonio, TX 78250
Tommy B.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE505W0HS1 Swapped out gasket on the oven to resolve issue of heat escaping. No further issues at this time.
Near Boerne, TX 78006
Colton B.
Job Details: 02/05/2021
WASHER MAYTAG MHW5500FW "Issue is that load sometimes shuts off mid cycle. Replaced control, unit tested good."
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW4816FW2 Customer states they have extended warranty. No policy attached to ticket. Customer will call to get dispatch authorization.
Near La Vernia, TX 78121
S. L.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Found broken wire on FC door causing dispenser and intermittent icemaker issues tried to repair wire but damage to far up by door need otl for door.; rqstng P&A on 1 LW11202405 (FC door stainless), states that autho needed"
Near San Antonio, TX 78251
Richard G.
Job Details: 02/05/2021
WASHER MAYTAG MVWC565FW2 Customer complaint is that the unit is leaking. Found water inlet hoses to be loose. Tightened inlet hoses. Tested to complete. Unit is good to go.
Near San Antonio, TX 78227
Jesus C.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS325SDHB05 Unit not going into defrost. Sensor is good. Will need to replace control and UI. ; ordrng 1 W11214887 (cntrl-elec) and 1 W11449482
Near Boerne, TX 78006
Colton B.
Job Details: 02/05/2021
MICROWAVE OVEN JENN-AIR JMW2430DS03 "Issue was that the new UI panel was missing buttons. After breaker was replaced the UI seemed to be using the wrong software version. Reset to correct software version, unit tested good."
Near San Antonio, TX 78260
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG320M0BS3 Recalibrated yesterday. Closing ticket today. Issue resolved.
Near San Antonio, TX 78249
Tommy B.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ Swapped out magnetron and diode to resolve issues. Unit tested good with no further issues at this time
Near La Vernia, TX 78121
S. L.
Job Details: 02/05/2021
WASHER MAYTAG MVWX655DW0 Found bad hub on basket recommended changing gearcase as well to avoid future issues. Customer only wants to do hub. call when part comes in.; ordrng 1 W10528947 (Hub)
Near , TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer stated unit not drying properly. Ran unit through test cycle to check unit. Unit functioning as designed. Educated customer on proper steps to help unit dry ie hot water at sink prior to starting unit, rinseaid, soap placement and usage, cycle settings. No further issues at this point."
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
MICROWAVE OVEN JENN-AIR JMC2430IL02 "Customer stated that unit doesnt always start right away, have to push door in to get unit to start. Checked unit over, finding a slight bow inward by the right door switch plunger. Calling techline to report findings. Spoke with Cathy, explained my findings. Wanted to do a video call. She took a picture of the issue. She called me back and stated that the unit is unrepairable due to frame damage. Sr 7729917728No further issues at this point"
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Last trip found faulty control. Replaced control to resolve the issue. Unit testing good now. No further issues at this point. Customer paid all costs on first visit.
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRQA59CNKZ Checked refrigerator found rattle noise coming from evap fan ordering fan to resolve issue.; ordrng 1 W11101594 (Evap fan motor)
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF530PAYM7 Last trip found faulty element as it showed open line when checking resistance and voltage supply was good to element. Replaced element to resolve the issue. Unit testing good now. No further issues at this point. Collected P&L
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 02/05/2021
WASHER MAYTAG MVWB765FW3 Checked washer found error code f5e2 preformed troubleshooting steps error code cleared no issues with washer. Collected service call fee. Job complete
Near San Antonio, TX 78254
Richard G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer complaint is that the unit is making a scraping sound at the back of the refrigerator section. Noise is coming from the diffuser. Will need to replace diffuser.; ordrng 1 W11164593 (diffuser)
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/05/2021
REFRIGERATOR SAMSUNG RF23J9011SG Issue was no ice production due to a frozen ice maker compartment. Unit was missing Y clips. Installed new Y clips a long with a new ice maker. CCustomer will monitor situation and let us know if issue returns.
Near Boerne, TX 78006
Colton B.
Job Details: 02/05/2021
ICEMAKER (STANDA KITCHEN AID KUIX305ESS1 Issue is that unit is making too much ice. Finding issue to be a faulty bin thermistor. Ohm reading was way off. Ordering new bin thermistor and returning. Collected SC fee. ; ordrng 1 WPW10511923 (Bin thermistor)
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
DISHWASHER JENN-AIR JDB4000AWW Replaced door latch kit. Unit is now functioning as designed. Service fee was already collected on job 82536. This was a second appliance.
Near San Antonio, TX 78245
Richard G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Called customer. Job has already been completed. Closing job.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ3 Unit out of warranty. Customer does not want to continue repairs. Job complete.
Near Castroville, TX 78009
Richard G.
Job Details: 02/05/2021
DISHWASHER KITCHENAID KDTE334DSS0 Customer complaint is that the unit is leaking from underneath. Found a good amount of water leaking from the sump assembly. Unit would need a new sump and motor assembly. Quoted customer cost of repair. They will look into replacement. Collected service call fee.
Near Cibolo, TX 78108
Shawn W.
Job Details: 02/05/2021
MICROWAVE OVEN WHIRLPOOL WOC54EC0AB02 "Our customer had a problem a while back where there was sparking. It happened once while ago. So,e work was done on the inside of the cavity by a previous Technician. The microwave feature was not available. When I initiated diagnostics I received error code F1E5. Microwave oven invertor failure. When I initiated it again it showed the error code and the unit started. This is odd. I followed the service manual procedures and powered the unit down for 1 minute. I was able to get it to heat for about 20 seconds, then it shut down and displayed the error code again. I powered it down for another minute. Pushed down on door while running. Same error returned. I checked the door switch with the light in light off test from the service manual. I will reschedule the door lock but regardless this unit will need a new microwave appliance manager according to the service manual and perhaps replaced inverter and perhaps a magnetron. This can only be determ
Near San Antonio, TX 78247
Shawn W.
Job Details: 02/05/2021
WASHER MAYTAG MVWP575GW0 "Our customers machine has been cleaning now but they are experiencing a clicking sound and they are concerned about a piece left behind that is part of the Impeller that might be needed.I ran diagnostics and received no errors. I ran quick service cycle and all loads functioned as designed. I did not hear any clicking during agitate. The unit did make an odd noise when it started spin. The auger part of the agitator was not reassembled. I reassembled and tested but the slipping and sound did not improve. Will replace gear case, cam and impeller. Parts ordered. ; ordrng 1 W11418231 (Agitator) and 1 W11454738 (Gearcase) and 1 W10721967 (Cam)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 02/05/2021
COOKTOP GAS KITCHEN AID KCGC506JSS Issue was gas leaks in the valves and burners. Could not try to tighten valves because the cooktop could not be slid out. Hole in the cabinet around regulator was not big enough to operate with. Customer will have builder come and fix the installation by Friday.; schdld next appmnt for 2/5 FRI !
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED4815EW1 Our customer is having problems with having to dry the clothes 2 to 4 times to get them dry. The heating circuit is functioning as designed at 150 F. Found excessive lint on back of lint tray. Found that our customer is using foil vent tubing. Pictures included. Called Whirlpool Tech Line and spoke with Bruce to document my findings. SR#7729921812. I showed our customer the heating circuit working. I showed her in the owners manual where it talks about not using foil tubing and recommended ridged or semi ridged. I explained that they will have to have the land lord clean out the venting by a professional service. I called Partner Team to document that we will need to charge a service fee if called again for the same issue. I spoke with Lanni. SR#7729887520. Bill as customer instruct.
Near San Antonio, TX 78245
Jesus C.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Tested unit. Not draining. Found wiring to pump was damaged. Repaired wiring. Drain pump working. No further issues. Tested to complete.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED560LHW0 Customer stated he is with a loud vibrational noise when dryer is operating. Found issue to be caused by broken blower wheel. Ordering parts to resolve issue.; ordrng 1 W11327190 (Blower wheel)
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
WASHER WHIRLPOOL WFW560CHW0 Customer stated that the issue is the unit is non-functional. No display at the user interface. Maintenance stated that they reset the unit at the breaker and then the control panel died. Stated there was a F6E2 error prior to this. Ordering control and user interface to resolve issue.; ordrng 1 W11325580 (Interface) and 1 W11322879 (ACU)
Near San Antonio, TX 78258
Shawn W.
Job Details: 02/05/2021
MICROWAVE OVEN JENN-AIR JMW3430DS02 "Uninstalled Oven out of cabinet. Replaced console. Reinstalled Oven. Set up model number, date, time etc. Our customer connected to WiFi. I went into diagnostics. No error codes. Ran bake up to 200 F. Unit is currently fully operational. Parts and labor covered by Jenn Air."
Near Castroville, TX 78009
Jesus C.
Job Details: 02/05/2021
DISHWASHER KITCHENAID KDTM704ESS0 Tested unit. Door link cord was broken. Replaced cord. No further issues. Tested to complete.
Near San Antonio, TX 78253
Justin
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG320M0BS3 "Replaced main harness, tested to complete."
Near San Antonio, TX 78256
Tommy B.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer stated the issue is water leaking out of the bottom of the fridge. Found ice accumulation at the bottom of the freezer section. No ice on evaporator cover. Swapped out drain tube as the unit had the old version. Collected service call, parties, and labor."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
ICEMAKER (STANDA KITCHENAID KUIX505ESS2 "Called customer stated estimated time of arrival, customer stated ice maker is working as designed no issues. Job complete."
Near San Antonio, TX 78210
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Last trip found unit acting as if doors were open all the time. Rediagnosed unit to find deli control not working and stealing voltage, removed deli control to find broken harness in deli drawer. Unplugged deli drawer and unit functionality came back except water dispensing, replaced UI and main control to resolve that issue. Resubmitting for authorization for new parts found wrong. ; rqstng P&A on 1 W10815669 (Deli drawer assembly) and 1 W11170612 (Harness adapter)"
Near Castroville, TX 78009
Jesus C.
Job Details: 02/05/2021
MICROWAVE OVEN KITCHEN AID KOCE500ESS01 Set unit to 450. Unit at 465. Calibrated oven. Now holding at 450. No further issues. Tested to complete.
Near San Antonio, TX 78261
Jim G.
Job Details: 02/05/2021
ICEMAKER (STANDA KITCHENAID KUIX505ESS1 Verified drain tube had fallen off of the nipple. Reattached and secured properly. Issue resolved.
Near San Antonio, TX 78260
Jim G.
Job Details: 02/05/2021
WASHER MAYTAG MHW5630HW2 Upon evaluation verified drain pump was fully functional. There was an F5E2 error regarding door lock which maybe have caused the symptoms customer described. Ive tested all valves and pumps. Verified proper function. Bruce SR# 7729921017 advised to check door latch and verified use and care issues.
Near San Antonio, TX 78247
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Found that the door switches were working both manually and In Diagnostics. I leveled the refrigerator but the door light problem cam back. I contacted SL and DH. The UI will need to be replaced. Part ordered.; rqstng P&A on 1 W11265135 (UI)
Near San Antonio, TX 78258
Jim G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Replaced filter housing. Issue resolved.
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE525S0HZ1 Last trip found main harness burned out. Replaced main harness to resolve the issue. Unit testing good now. No further issues at this point. Collected all costs.
Near San Antonio, TX 78219
Ezequiel V.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Checked range found faulty control board, board powers unit off intermittent while operation. Ordering board to resolve issue. Found no indications of burn marks or smoke. ; ordrng 1 W11204529 (cntrl-elec)"
Near San Antonio, TX 78259
Jim G.
Job Details: 02/05/2021
DISHWASHER MAYTAG MDB9959SKZ0 Replaced drain pump. Issue resolved.
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 This was the job I came on last time I which it was the worst install ever. The drain plug on the garbage disposal was not coed out. I did this. Drained the unit then tested. Unit is filling washing and draining. It is now fully operational.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KBL036FTX04 Checked refrigerator found bin door broken replaced door no issues job complete. Collected remaining balance.
Near San Antonio, TX 78250
Justin
Job Details: 02/05/2021
DRYER MAYTAG MEDX655DW1 "Replaced bad element for unit, tested to complete."
Near San Antonio, TX 78258
Jim G.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KFIV29PCMS03 Customer indicated that the icemaker stopped working and then resumed icemaker later. So far it appears the icemaker is functioning as designed however the customer also indicated other issues. I contacted techline and spoke to JK who advised checking connections. ; ordrng 1 WPW10589837 (Main board) and 1 WPW10764668 (Icemaker)
Near San Antonio, TX 78245
Richard G.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDF330PAHS4 Customer complaint is that the unit is not draining. Unit has never drained. Found plug still in garbage disposal. Removed plug. Tested to complete. Unit is good to go.
Near Castroville, TX 78009
Richard G.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replaced harness. Collected labor and parts.
Near San Antonio, TX 78245
Richard G.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED5000DW2 Customer complaint is that the unit is not heating. Verified issue. Found thermal fuse and heater blown. Quoted customer cost of repair. He will look into getting a new unit. Collected service call fee.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
DRYER MAYTAG MED7230HC0 Customer stated that the issue is the unit is not drying clothes in one cycle. Recommended to customer to increase the timer on the time cycle which is her preference to use when drying. It was currently set on 40 minutes. Recommended at least setting to 60 minutes to check and see if results improve. Customer stated that the vent duct in the home has been cleaned as recently as one year ago. No further issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT710PAHB1 Checked dishwasher found friction sleeves torn ordering to resolve issue. #412; ordrng 2 8268961 (pad)s
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH31017HB4 Light not working. Found wiring to socket bad. Repaired wiring. Replaced burnt bulb. No further issues. Tested to complete.
Near San Antonio, TX 78247
Shawn W.
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Removed old handle, then put on new handle. Tightened screws. Freezer door functioning as designed now."
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
MICROWAVE OVEN KITCHEN AID KCMS2055SSS-2 "#1025 checked microwave found lamp burnt out, marcone has lamp discontinued, customer stated if we are able to get part they will continue with service. Job complete. Collected service call fee.; ordrng 1 8171810 (lmp-basles)"
Near San Antonio, TX 78217
Jim G.
Job Details: 02/05/2021
BEVERAGE CENTER JENN-AIR JUB24FRERS00 Adjusted back panel. Lower fan can now move freely without obstruction.
Near San Antonio, TX 78249
Justin
Job Details: 02/05/2021
DRYER MAYTAG MEDC465HW0 Unit only getting 120 to both L1 and L2. Customer will need an electrician to look at wall and breaker. Unit has up to 90 days due to seeing issue before warranty went out.
Near San Antonio, TX 78230
Tommy B.
Job Details: 02/05/2021
REFRIGERATOR KITCHEN AID KBSN608ESS00 Swapped out thermostat to resolve temperature concerns. Unit has no further issues at this time.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
MICROWAVE OVEN WHIRLPOOL WMH31017HS6 Replaced outer casing and ui due to dents after replacement no issues. Job complete.
Near San Antonio, TX 78254
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Customer stated unit cooled for a couple of days then stopped cooling again. Checked pressures to find unit had not pressure at all. Checked for leaks. Finding EVAPs to be the issue. Ordering both to resolve the issue. Per Sb web SS P&L still under manufacturer warranty ; ordrng 1 W11116006 (Rc EVAP) and 1 WPW10608485 (FC EVAP) and 1 WPW10143759 (Dye drier)
Near San Antonio, TX 78252
Jesus C.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFE505W0HB2 Terminal block damaged. Will need to replace. ; schdld next appmnt for 2/5 FRI !
Near San Antonio, TX 78258
Douglas H.
Job Details: 02/05/2021
REFRIGERATOR LG LSFXC2476S00 "Last tech suspected a SS issue. Confirmed issue to be a SS issue. Found cause to be condenser causing floating restrictions. Unit would need compressor, condenser and dye drier with a nitrogen purge/flush out to fully resolve the issue. Quoted 1074.46 for P&L plus tax. Customer declined repair due to cost. Customer is going to replace unit. No further issues at this point."
Near San Antonio, TX 78253
Richard G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WFG525S0HS0 "Customer complaint is that the unit is popping when the door is opened and closed and it is difficult to open and close. Replaced active and passive hinge. Tested to complete. Unit is good to go. Collected service call, parts, and labor."
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 A helper was provided. We were able to get the OTR Microwave re-installed. Unit is now fully operational.
Near San Antonio, TX 78259
Shawn W.
Job Details: 02/05/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Ii found that the drain hose was not looped up. I corrected this and used a zip tie WPW10339879. The unit is now draining as designed. This unit is filling, washing and draining and is fully functional now. I ran diagnostics and received no error codes. Ran service test mode for calibration.; used 1 WPW10339879 (Zip tie) from stock"
Near San Antonio, TX 78218
S. L.
Job Details: 02/05/2021
OVEN ELECTRIC (D JENNAIR JJW9527DDS "Checked unit found 1c31 error code cleared code ran diagnostics elements working. Reset power preheated unit unit reached temperature error code is for stuck keypad, test pad advised customer that issue will be either control or touchpad. Let customer know i would have to start control if issue is not resolved then touch pad part 74008460 would have to be replaced part is NLA customer did not want to take risk service call collected by 17 job complete."
Near Cibolo, TX 78108
S. L.
Job Details: 02/05/2021
DRYER WHIRLPOOL WED5100HW0 Found broken blower wheel and rear left roller not turning. Used repair kit replaced rollers and pulley. Replaced blower reassembled tested all operations normal.
Near San Antonio, TX 78209
Ezequiel V.
Job Details: 02/05/2021
REFRIGERATOR KITCHENAID KSRL25FTSS01 Checked refrigerator found bi metal defrost cracked and refrigerator thermistor failing during test ordering bi metal defrost and thermistor to resolve issue. Collected service call fee.; ordrng 1 WP2188819 (temp sensor) and 1 WPW10225581 (bi-metal thermo)
Near San Antonio, TX 78233
Shawn W.
Job Details: 02/05/2021
WASHER AMANA NTW4516FW3 "I ran diagnostics NR received no errors. I ran automatic test mode and all loads functioned as designed except the spin. It was slipping into gear,initiated stopped and was spinning really out of balance. The spin is definitely not within spec. This was apparent when I isolated the load on low and high spin. This unit will need. New gear case and splutch. Im ordering shocks as a contingency. Parts ordered.; ordrng 1 W10780045 (Shocks) and 1 W11454741 (Gear case) and 1 W10721967 (Splutch)"
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
WASHER SAMSUNG WF24H5200AP/A2 Last trip found torn bellow. Replaced bellow to resolve the issue. Unit testing good now. No further issues at this point.
Near Boerne, TX 78015
Douglas H.
Job Details: 02/05/2021
DISHWASHER MAYTAG MDB6769PAS Customer stated upper rack getting stuck. Found that the one of the ride side wheels had slipped out of the track causing binding and the wheel getting stuck on a screw. Put wheel back into the track in proper location. Collected sc
Near San Antonio, TX 78253
Richard G.
Job Details: 02/05/2021
WASHER WHIRLPOOL WTW5000DW3 Customer complaint is that the unit sometimes doesn’t drain and sometimes won’t spin or complete a cycle. Entered diagnostics and found error code F8E1 long fill. Customer also states the unit won’t wash on hot. Will need to replace control and water valves.; ordrng 1 W11038689 (valve) and 1 W11417466 (CONTROL)
Near San Antonio, TX 78247
Jim G.
Job Details: 02/05/2021
WASHER MAYTAG MVWC465HW2 Verified suspension is out. ; ordrng 1 W11217817 (Suspension)
Near San Antonio, TX 78259
Jim G.
Job Details: 02/05/2021
RANGE WHIRLPOOL WGE745C0FS01 Replaced main harness. Issue resolved.
Near San Antonio, TX 78257
Tommy B.
Job Details: 02/05/2021
WASHER MAYTAG MVW7232HC0 Customer stated that there was a loud clicking noise during adaptation demonstrated with a video. Conferred with DH who was previous technician doing work on the unit and it was determined that the gear case needs to be replaced. Ordering parts to resolve issue.; ordrng 1 W11423759 (Gearcase)
Near San Antonio, TX 78247
Jim G.
Job Details: 02/05/2021
WASHER LG WT1501CW Please contact once parts arrive to schedule. Collected service Fee. ; ordrng 1 AEN73131403 (Housing Assembly (Gearcase + Splutch)) and 1 4681EA1009C (AcMotor assembly)
Near Schertz, TX 78154
S. L.
Job Details: 02/05/2021
WASHER MAYTAG MEDB8365DW4 Removed console replaced Facia. Ran test all operations normal
Near San Antonio, TX 78244
S. L.
Job Details: 02/05/2021
WASHER MAYTAG MVW6230HW0 Replaced HMI synched model and serial through factory wifi reset 5 times. Replaced ACU tested unit went through cycle all operations normal.
Near San Antonio, TX 78212
Ezequiel V.
Job Details: 02/05/2021
OVEN ELECTRIC [S JENNAIR W216 Checked oven found broil element not turning on ordering element to resolve issue. Collected service call fee.; ordrng 1 WPY04000048 (element- b)
Near San Antonio, TX 78249
Justin
Job Details: 02/05/2021
MW-HOOD COMBO AMANA AMV2307PFS3 "F1E4 showing, turntable not turning. Not heating. ; ordrng 1 W10849846 (Control) and 1 W11244494 (Interlock)"
Near San Antonio, TX 78253
Justin
Job Details: 02/05/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Replaced led in freezer. Tested to complete.
Near Shavano Park, TX 78249
Justin
Job Details: 02/05/2021
WASHER MAYTAG MVWB835DW4 "Good voltage coming into control, will need to replace console. Recommend replacing control board as well. Customer is calling whirlpool to try and get the unit covered. MURK000DPL1; ordrng 1 W11170706 (Control)"