Near San Antonio, TX 78254
Justin
Job Details: 11/05/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Calibrated unit up plus 10 degrees, not reading correctly. Went up to positive 20, working much better. Will monitor over the next couple of days."
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/05/2020
RANGE JENN-AIR JGRP548WP02 "Checked range found bad control board, micro computer is in limited parts warranty. Ordering igniter and spark module just in case collected service call fee.; ordrng 1 W10332287 (igntr-oven) and 1 W10511278 (module-spk) and 1 W10859106 (cntrl-elec)"
Near Boerne, TX 78006
Tommy B.
Job Details: 11/05/2020
WASHER WHIRLPOOL MVWC565FW2 Customer stated issue was unit is leaking water. Found issue to be the water inlet assembly and weak suspension. Ordering parts to resolve issue. ; ordrng 1 W11038689 (valve) and 1 W11130362 (suspension)
Near Boerne, TX 78006
Tommy B.
Job Details: 11/05/2020
OVEN ELECTRIC (D JENN-AIR JJW3830IL00 Customer stated that the issue is the unit is non-functional also makes a funny noise during operation and the door is misaligned. Ordering hinges to resolve door alignment problem. Ordering blower fan to solve noise issue and the user interface and control have been ordered by the pre-screening process.; ordrng 2 W11220343 (HINGE )s and 1 W11248652 (blower)
Near San Antonio, TX 78237
Ezequiel V.
Job Details: 11/05/2020
WASHER WHIRLPOOL NTW4605EW0 "Checked washer found loose suspension, tub ring cracked and lid lock working intermittent ordering parts to resolve issue. ; rqstng P&A on 1 W10531289 (ring-tub) and 1 W10682535 (latch) and 1 W10821951 (suspension)"
Near San Antonio, TX 78223
Jesus C.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Installed new harness. No further issues. Tested to complete.
Near San Antonio, TX 78251
Richard G.
Job Details: 11/05/2020
DRYER MAYTAG MEDB835DC4 Replaced blower wheel. Tested to complete. Unit is good to go.
Near Hill Country Village, TX 78232
Shawn W.
Job Details: 11/05/2020
RANGE WHIRLPOOL WFG505M0BS3 Found that the left front burner was intermittently not lighting. Unit will need a new burner head. Part ordered.; ordrng 1 WPW10515455 (burnr-head)
Near San Antonio, TX 78251
Richard G.
Job Details: 11/05/2020
WASHER WHIRLPOOL WTW8500DC0 "Customer complaint is that the unit is making a grinding noise during spin and agitation. Entered diagnostics and found error codes F0E3 overload, F2E1 ui stuck button. Ran unit through automatic test. Found gearcase to be slipping. Will need to order gearcase. Collected service call fee.; ordrng 1 W11455453 (GEARCASE)"
Near Boerne, TX 78006
Douglas H.
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTE234GPS1 Complaint of unit not heating. Ran diagnostics testing to check unit. No error codes present. Unit testing good. Heating properly just needs rinseaid. No further issues at this point.
Near Comfort, TX 78013
Colton B.
Job Details: 11/05/2020
WASHER MAYTAG MVWB765FW "Issue is a leaking dispenser and a clunking noise. Found some oil under the washer, indicating a bad gearcase. Replaced the valve for the dripping issue. Ordering a new gearcase. It is out of stock, not rescheduling.; ordrng 1 W11455453 (GEARCASE )"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced damper control. Tested to complete. Unit is good to go.
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/05/2020
WASHER MAYTAG MVWX655DW Issue is that unit does not agitate. Finding issue to be a faulty shifter. Ordering new shifter and returning.; ordrng 1 W10913953 (actuator)
Near San Antonio, TX 78245
Richard G.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV00 Replaced solenoid. Tested to complete. Unit is good to go. Called cxc and spoke with Sophia to document.
Near San Antonio, TX 78215
Jesus C.
Job Details: 11/05/2020
WASHER WHIRLPOOL WFW5620HW0 Duplicate ticket for unit. Closing ticket.
Near , TX 78015
Tommy B.
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDF520PADM7 F4E3 and F6E4. Customer stated the unit doesn’t complete cycles. Ordering float switch to resolve issue. ; ordrng 1 WPW10195039 (float switch)
Near San Antonio, TX 78228
Ezequiel V.
Job Details: 11/05/2020
DRYER ROPER RED4516FW0 "Checked dryer found wall only giving 1VAC FROM L1 to L2 , L1 and L2 both check good to ground, spoke to customer about repair advised them to get an electrician out. Job complete."
Near San Antonio, TX 78215
Jesus C.
Job Details: 11/05/2020
WASHER WHIRLPOOL WFW5620HW0 Tested unit. Leaking from dispenser. Ordering new housing. Will need certificate of occupancy for warranty. ; schdld next appmnt for 11/11 WED !
Near Atascosa, TX 78002
Ezequiel V.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Checked refrigerator found compressor, condenser and evap all functioning, received120 VAC at start device. Unit has been running over 24 hours no frost pattern found sealed system tech required.; schdld next appmnt for 11/9 MON !"
Near Sutherland Springs, TX 78161
S. L.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Removed rear panel replaced inverter then condenser fan motor tested all operations normal unit cooling left water off so customer can replace supply hose due to small leak.
Near San Antonio, TX 78256
Tommy B.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Swapped out inverter to resolve fridge functionality issues. Unit powered on and is testing good with no further issues at this time.
Near San Antonio, TX 78245
Justin
Job Details: 11/05/2020
WASHER WHIRLPOOL WETLV27HW0 Spoke with Jonathan the unit has already been replaced please close job.
Near San Antonio, TX 78249
Tommy B.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Called and spoke to Techline. Recommendation from Techline as to swap the control and the user interface based on all the previous work that has been completed. Ordering parts to resolve issue.; ordrng 1 W11089236 (cntrl-elec) and 1 W11130216 (cntrl-elec)
Near San Antonio, TX 78256
Colton B.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Issue is that the refrigerator turns off and on when moved. Could not replicate issue myself. Looked for any signs of damaged wires or shorted components, could not find any. All connections seemed good. Cannot find reason for the issues that the customer is having."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/05/2020
WASHER MAYTAG MVWX655DW "Issue is that the drain pump runs continuously. Cleaned out drain filter and let drain pump run. Found no error codes in diagnostics. Ran diagnostics cycle, unit tested good."
Near Boerne, TX 78015
Douglas H.
Job Details: 11/05/2020
WASHER LG WM2233HU Customer stated door not closing properly. Found massive amount of corrosion on lower portion of door hinge. Managed to get unit functioning temporarily. This is a new issue. Quoted 229.70 for P&L (labor 127.75). Customer is going to talk to husband about repair and will call in if don’t want to proceed. At this point wanted to schedule a return visit. Ordering door hinge to fully resolve the issue. ; ordrng 1 4775ER2002A (HINGE ASSEMBLY )
Near San Antonio, TX 78261
Jim G.
Job Details: 11/05/2020
DISHWASHER KITCHENAID KDTE204GPS0 Fasteners needed for kickplate. ; ordrng 2 WPW10503548 (retainer)s
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/05/2020
DISHWASHER WHIRLPOOL WDT750SAHZ Connected power cord from truck supply to test the unit. Entered unit into diagnostics and there were no error codes revealed. Unit appears to be functioning normally at this time with no issues.
Near San Antonio, TX 78226
Ezequiel V.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL W8TXEWFYQ01 "Checked refrigerator found evap fan motor not working, found broken fan blade, ordering motor and fan blade to resolve issue. ; ordrng 1 2169141 (sub 1100939) and 1 2264462 (grommet) and 1 2315539 (fan motor)"
Near San Antonio, TX 78242
Jesus C.
Job Details: 11/05/2020
WASHER MAYTAG MVW6230HW0 Tested washer. Screech noise on startup of spin. Noise will come and go during spin test. Will need to replace gearcase. ; ordrng 1 W11423758
Near San Antonio, TX 78258
Jim G.
Job Details: 11/05/2020
OVEN ELECTRIC (D WHIRLPOOL WOD93EC0AS00 Replaced thermal fuse. Issue resolved. ; used 1 W10545291 (THERMAL FUSE) from stock
Near San Antonio, TX 78215
Jesus C.
Job Details: 11/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Tested unit. Valve is leaking. Need new valve. Will get certificate of occupancy on next visit. ; ordrng 1 WPW10179146 (valve-inlt)
Near Castroville, TX 78009
Richard G.
Job Details: 11/04/2020
REFRIGERATOR SAMSUNG RF323TEDBSRAA Customer complaint is that the icemaker has stopped working. Replaced icemaker. Tested to complete. Unit is good to go.
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF540PADM2 Customer stated unit giving off bad odor. During my inspection found filter needed to be cleaned severely. Advised how to remove the filter for cleaning. Also noticed wires sticking out from behind kickplate. Installed wire tie to secure wires behind kickplate as to not cause any safety hazards. Unit testing good now. No further issues at this point. ; used 1 WP8567668 (WIRE TIE) from stock
Near Cibolo, TX 78108
S. L.
Job Details: 11/04/2020
DRYER SAMSUNG DVE52M7750W/A3 Removed drum replaced idler pulley assembly and belt reassembled tested no noised unit operating as designed.
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/04/2020
MW-HOOD COMBO WHIRLPOOL WMH53520CS6 "Customer stated unit functioning properly just gave the filter message pulled filter to find it extremely greasy, advised to clean the filter off. Also noticed power cable sagging towards blower motor. Used wire tie to secure the power cable away from the blower to prevent any safety issues. No further issues at this point. ; used 1 WP8567668 (WIRE TIE) from stock"
Near San Antonio, TX 78232
Shawn W.
Job Details: 11/04/2020
DRYER AMANA NED4655EW1 The unit stopped starting for our customer. I found that the unit was not wired correctly by the installers. The ground and neutral were flipped. I corrected this problem but also found that there is likely a loose wire in the homes outlet. I advised our customer to have their maintenance or electrician check the outlet. The thermal fuse was blown and needed to be replaced WP3392519. Unit is now fully operational.; used 1 WP3392519 (FUSE) from stock
Near Universal City, TX 78148
Shawn W.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Replaced wheels and stops. Upper rack is now functioning as designed.
Near Fair Oaks Ranch, TX 78015
Douglas H.
Job Details: 11/04/2020
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Unit freezer lights out, customer asked if possible to make it work and come back with the part. Used truck stock module of the wrong color to make unit lights functional. Will still need original module ordered to make it back to factory specs. ; used 1 W10695459 (MODULE) from stock"
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2020
MW-HOOD COMBO WHIRLPOOL WMH54521JZ0 "Removed microwave. Found hole above microwave to be too small, if the damper is installed, it will not open due to the cabinet blocking it from opening. Did not install damper, left damper with customer for size reference for hole in cabinet. She will need to reschedule appointment when builder has hole cut properly above microwave.; O-emld tckt"
Near San Antonio, TX 78218
Ezequiel V.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFC150M0EB3 "Replaced control board on range oven is working as designed no issues, no error codes found during testing or operation. Job complete."
Near San Antonio, TX 78210
Ezequiel V.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFG520S0FS0 "Replaced valve on range unit is working as designed no issues, job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2020
MW-HOOD COMBO WHIRLPOOL WMH78019HZ0 "Customer complaint is that the problem has returned. When I arrived, the unit started beeping randomly and the screen started flashing different errors. Found external door and internal door separating and unable to reattach. Will need to replace door.; ordrng 1 W11188093 (door/mw)"
Near San Antonio, TX 78201
Ezequiel V.
Job Details: 11/04/2020
RANGE WHIRLPOOL WGG745S0FS02 "Checked range found grate broken, bezel for knobs falling off, center burner not igniting complete uneven flames and back left burner igniter not functioning as designed ordering parts to resolve issue. ; ordrng 1 W10565365 (igntr-surf) and 1 W10643269 (holder-orf) and 1 W10806878 (manifold) and 1 W10814166 (grate-kit) and 3 W10850043 (bezel-knob)s"
Near Helotes, TX 78023
Douglas H.
Job Details: 11/04/2020
RANGE KITCHEN AID KOSE500ESS02 Upon arrival unit appeared to have no power to it. Breaker not tripped. Turned breaker off then back on and unit had power to it. As soon as door was opened power appeared to disappear. Finding issue to be door switch shorting out control and console. Ordering all 3 to resolve the issue. ; rqstng P&A on 1 W10883049 (DOOR LATCH) and 1 W11093241 (CONSOLE ) and 1 W11179310 (CONTROL )
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2020
WASHER WHIRLPOOL WFW5620HW0 "Customer complaint is that the unit is not draining completely and the spin isn’t as fast as it normally is. Entered diagnostics and found no error codes. Some water was remaining in tub. Manually drained unit, but water not draining completely. Drain was previously cleaned out by another tech, but that did not resolve the issue. Will order drain pump.; ordrng 1 W11458345 (PUMP)"
Near San Antonio, TX 78260
Jim G.
Job Details: 11/04/2020
WASHER MAYTAG MHW5630HC0 "Verified proper function however there were a few error codes. Long fill, oversuds that might have caused the issue described. Advised customer on how those errors might have given that unit passed all diagnostic service tests."
Near San Antonio, TX 78260
Jim G.
Job Details: 11/04/2020
WASHER MAYTAG MVW6230HW0 There were no issues with the water valve. Educated customer on various wash cycles and how to change water levels. Used wire tie to secure loose harness. ; used 1 WP8567668 (WIRE TIE) from stock
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFC150M0EB3 "Customer issue is cooktop coils not glowing and longer cook times. Coils are behaving as they should after the new safety regulations. Service pointer on this matter also says that cook times will be longer. No issues at this point, customer not happy with diagnosis."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/04/2020
WASHER SAMSUNG WF42H5200APA2 "Customer reporting stopping mid cycle and SE error code. Found drain filter to be completely clogged and unit draining very slowly. Cleaned out drain filter, unit draining as intended. Unit tested good."
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/04/2020
RANGE WHIRLPOOL WGG745S0FS02 "Issue is a no ignite oven. Replaced igniter, unit tested good."
Near San Antonio, TX 78249
Douglas H.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFG530S0ES0 "Customer stated oven turns off during baking, front left burner not igniting all the time. Tested oven to find it turns off to regulate temperature and comes back on. Front left burner head is the cause of the issue there. Ordering burner head to resolve that issue. ; ordrng 1 WPW10515455 (BURNER HEAD)"
Near Fredericksburg, TX 78624
Colton B.
Job Details: 11/04/2020
WASHER MAYTAG MVWX655DW2 "Issue was vibrating and moving washer. Found unit was unlevel. Leveled unit. Suspension checked good. Customer stated that the first time it had trouble was when he washed a blanket, recommended not washing single items but add another towel or two to help balance load. Customer not pleased with this response. Says he will try it out and see."
Near San Antonio, TX 78232
Jim G.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 Replaced motor assembly. However the is unit is missing the old I sensor and hence cannot be used without it. Will order part. ; ordrng 1 W11084121 (sensor)
Near San Antonio, TX 78244
S. L.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFE550S0HZ1 Found failed active hinge replaced both hinges to avoid future failure and tested all operations normal. Unit operating as designed.
Near San Antonio, TX 78254
Douglas H.
Job Details: 11/04/2020
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS03 Last tech found faulty control and console. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/04/2020
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 Verified issue to be control boards. Will replace. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11261169 (cntrl-elec)
Near Schertz, TX 78154
S. L.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT920SADM2 "Removed sump replaced sump. Removed door replaced,control ran test cycle all operations normal."
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 11/04/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Called customer stated they no longer need service, unit is working as designed. Job complete."
Near San Antonio, TX 78245
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDB00 Customer complaint is that the unit is not freezing. Ordering thermistor and control box.; ordrng 1 W10869714 (contrl-box) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78260
Jim G.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 In addition to the slider kit the heating element is in need of replacement as well as a end sop. ; ordrng 1 W10703867 (heater) and 1 WPW10508950 (stop)
Near Kerrville, TX 78028
Colton B.
Job Details: 11/04/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 Issue was a stuck orifice. Replaced orifice holder and put correct orifice on it. Unit is good to go.
Near Alamo Heights, TX 78209
Ezequiel V.
Job Details: 11/04/2020
OVEN ELECTRIC (D JENN-AIR JJW3830DS01 "Checked oven found stuck shorted key on oven unable to reset, ordering control board to resolve issue. Part is covered under limited parts warranty collected service call fee.; ordrng 1 W10713562 (panl-cntrl)"
Near San Antonio, TX 78251
Richard G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Customer complaint is that the unit is not cooling. Found evaporator frozen. Need thermistor and control box.; ordrng 1 W10869714 (contrl-box) and 1 WPW10383615 (thermistor)
Near San Antonio, TX 78260
Jim G.
Job Details: 11/04/2020
REFRIGERATOR KITCHEN AID KRMF706ESS01 "Verified lack of water was due to old or clogged filter (there was a water softener issue in the house). Advised to replace filter. Pantry UI is shorted and harness is completely damaged. Please contact if door is authorized and delivered. ; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec), states that autho needed"
Near Pleasanton, TX 78064
Ezequiel V.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced light modules on refrigerator unit is working as designed. Job complete.
Near San Antonio, TX 78254
Tommy B.
Job Details: 11/04/2020
MW-HOOD COMBO WHIRLPOOL WMH32519HW2 "After swapping out the transformer in the diode, plugged in the unit and opened the door and closed it. Engaged the 30 second timer button to run hot water test and unit shorted out. Needs a new control board.; ordrng 1 W11342846 (CONTROL)"
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Customer stated that the unit is making a loud noise during operation. Observed the evaporator fan motor operating at louder than normal volume. Ordering parts to resolve issue.; ordrng 1 WP2315549 (evap fan motor)
Near San Antonio, TX 78259
Shawn W.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS0 Replaced ice maker. Tested water fill as well as ice harvest operations. Unit is now fully operational.
Near Hollywood Park, TX 78232
Jim G.
Job Details: 11/04/2020
WASHER MAYTAG MHW8200FW0 Corrected loose boot. Issue resolved.
Near La Vernia, TX 78121
S. L.
Job Details: 11/04/2020
REFRIGERATOR KITCHEN AID KRSC703HPS00 Found slight noise coming from condenser compartment could not find any lines or fans vibrating. Did find right leg rocking adjusted leg noise gone all operations normal install instruct today.
Near Saint Hedwig, TX 78152
S. L.
Job Details: 11/04/2020
DRYER WHIRLPOOL WGD4850HW0 Found drum not turning. Removed top found belt loose. Removed drum found broken idler pulley Used truck stock repair kit replaced rollers pulley and belt tested all operations normal ; used 1 4392065 (REPAIR-DRYER) from stock
Near Converse, TX 78109
S. L.
Job Details: 11/04/2020
DISHWASHER KITCHEN AID KDTM354ESS3 Tested unit found no water coming in through valve valve solenoid not opening replaced valve retested all operations normal.
Near Helotes, TX 78023
Douglas H.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit not washing. Found f4e3 motor not functioning error. Could hear it trying but not washing. Ordering motor assembly to resolve the issue. ; schdld next appmnt for 11/2 MON !
Near San Antonio, TX 78244
S. L.
Job Details: 11/04/2020
DRYER MAYTAG MEDB850YG1 Removed console replaced control replaced control tested unit heating all operations normal.
Near San Antonio, TX 78218
Jim G.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Replaced door without issue. Issue resolved.
Near San Antonio, TX 78233
Jim G.
Job Details: 11/04/2020
FREEZER WHIRLPOOL WZF34X20DW01 Replaced all necessary components. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Part WPW10677119 under part warranty called tech line spoke,to Scott Sr 7728774184 reset unit and bypassed pantry UI unit now working found harness in water Scott said replace Ui again with harness this time. After I hung up found further issue,light intermittently working unplugged fans inverter from main control issue occurring request otl for both UIs and main comtrol with harness; rqstng P&A on 1 W11170612 (HARNESS) and 1 W11387384 (Ui) and 1 WPW10675033 (cntrl-elec) and 1 WPW10677119 (cntrl-elec)"
Near Adkins, TX 78101
S. L.
Job Details: 11/04/2020
REFRIGERATOR KITCHEN AID KRFC704FPS03 Found ice door leaking air melting ice ordered new ice door. Call when part comes in.; ordrng 1 W11189145 (ICE DISPENCER DOOR)
Near Schertz, TX 78154
Shawn W.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Our customer was having problems with the freezer getting warm, then yesterday it completely turned of for a number of hours. Then it started working again. Currently the temperatures in the RC are normal, the deli is slightly high and the freezer temperature ranges between 14-25 degrees F, depending on the location. I reset the temperatures back to manufacturers recommended. Found that the freezer compartment evaporator is frozen up. Using the Kitchen Aid provided trouble shooting guide I discovered the the FC thermistor resistance is out of tolerance and will need to be replaced. I checked the evaporator and and defrost heater from the control board and ran all other diagnostic tests related to the problem from the user interface. Our customer also had a light module that will need to be replaced as well. thermistor, module. Our customer paid our service fee in full. Next appointment is Wednesday for the thermistor. The module is currently out o
Near San Antonio, TX 78251
Richard G.
Job Details: 11/04/2020
DRYER WHIRLPOOL WED4815EW1 "Customer complaint is that the unit is not heating again. Found thermal fuse blown again, reordering heater, fuse and thermostats. Customer also concerned about the timer moving too quickly. Found issues with the timer, ordering timer,; ordrng 1 279838 (element,heater) and 1 W10900067 (cutoff-tml) and 1 WP3387134 (thrmst-fix) and 1 WP3392519 (thermal fuse) and 1 WP3977767 (thrmst-fix) and 1 WPW10185982 (timer)"
Near , TX 78028
Colton B.
Job Details: 11/04/2020
RANGE WHIRLPOOL WGE745C0FS01 Customer issue is RF burner is getting too hot. Finding issue to be a faulty temperature sensor in burner. Burner does no cycle on and off to regulate temperature like it should. Ordering and returning gate code is 1122.; ordrng 1 W10823729 (elmnt-surf)
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW5005KW0 Issue is a squeaking noise during spin. Found oil under washer indicating a blown bearing. Ordering all necessary parts. Parts are out of stock. Will call customer when we get it in. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11454734 (GEARCASE )
Near San Antonio, TX 78237
Jesus C.
Job Details: 11/04/2020
DRYER AMANA NED4655EW1 Tested dryer. Unit not heating. Found thermal fuse was bad. Replaced fuse. Unit heating. No further issues. Tested to complete. ; used 1 WP3392519 (FUSE) from stock
Near San Antonio, TX 78255
Colton B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Issue is a no cool refrigerator. Refrigerator seems to be cooling okay for now with a very light frost pattern on the freezer evaporator. Took amp reading and found an amp draw of 1.70 amps. For this reason I believe we have a sealed system restriction. Scheduling a SS tech for Tuesday. Left a Dye Drier on top of refrigerator in case SS tech needs to use it. ; used 1 WPW10143759 (DRIER-HV) from stock
Near Castroville, TX 78009
Justin
Job Details: 11/04/2020
OVEN ELECTRIC [S WHIRLPOOL WOS72EC0HS01 "F6E0 stored in unit, running unit trying to recreate fault. Customer will monitor oven, customer will take video if issue happens again."
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/04/2020
RANGE WHIRLPOOL WFC310S0EB3 F9E0 error on arrival. Unit still not functional after ensuring proper wiring. Ordering new wiring harness and control. ; ordrng 1 W11122531 (cntrl-elec) and 1 W11226234 (harns-wire)
Near San Antonio, TX 78250
Tommy B.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Swapped out evaporator fan motor to resolve noise issues. Unit tested good and functioning normally at this time.
Near Far West Side, TX 78254
S. L.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Found no water at dispenser or icemaker removed line water pressure good filter has no water, found bad filter head call when part comes in.; ordrng 1 W11346622 (RESERVOIR )"
Near San Antonio, TX 78261
Tommy B.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Swapped out pump and motor assembly along with control to resolve functionality issues. Unit tested good with no further issues at this time.
Near Bandera, TX 78003
Justin
Job Details: 11/04/2020
WASHER WHIRLPOOL WTW4955HW1 "F8E1, F7E5. Found the hot water valve off. Ran through diagnostics and calibration. All test are passing, if issue occurs again we will need the control for unit. Will run a regular cycle, customer will call in if unit faults out again. W11256105 will need to be ordered if customer calls in."
Near San Antonio, TX 78224
Ezequiel V.
Job Details: 11/04/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Checked refrigerator maker found bad ice maker, ice maker is on order rescheduling for next Friday for repair.; schdld next appmnt for 11/6 FRI !"
Near San Antonio, TX 78232
Jim G.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 Replaced all necessary parts. Issue resolved.
Near Converse, TX 78109
S. L.
Job Details: 11/04/2020
FREEZER WHIRLPOOL WZF79R20DW00 Found on off switch not working complained of hi temp alarm going off customer has thermometer in unit and said temperature was at 0 unit needs new control per service pointer W10854827 requested otl; saved tckt
Near San Antonio, TX 78261
Jim G.
Job Details: 11/04/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced motor. Issue resolved.
Near San Antonio, TX 78261
Jim G.
Job Details: 11/04/2020
RANGE KITCHENAID KDRS483VSS04 Replaced both the UI c trip and the membrane. Issue resolved.
Near Boerne, TX 78006
Colton B.
Job Details: 11/04/2020
REFRIGERATOR KITCHENAID KURL304EBS00 "Issue was a broken door. Replaced door, unit tested good."
Near , TX 78006
Colton B.
Job Details: 11/04/2020
COOKTOP GAS WHIRLPOOL WCG55US6HS00 "Issue is front left burner doesn’t light and right front burner is not always consistent. Finding issue to be that the burner caps were off center. Adjusted burner caps, unit now testing well."
Near Floresville, TX 78114
S. L.
Job Details: 11/04/2020
WASHER MAYTAG MVWC465HW2 Found F8E1 error code checked water found no hot water to unit found shut off valve off turned on water recalibrated advised customer that water was off. She said because hot water not plumbed at wash room advised customer even on cold wash as winter sets in ground water temp will require how water connection. Tested unit all operations normal unit operating as designed. Install instruct today.
Near San Antonio, TX 78255
Douglas H.
Job Details: 11/04/2020
OVEN ELECTRIC (D JENN-AIR JJW2830DP01 Unit having ghost light issue. JA sent customer the part needed. Installed console to resolve the issue. Unit testing good now. Verified proper software version. No further issues at this point.