We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/29/2021
Installed new tub ring. No further issues. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78248
Shawn W.
Job Details: 09/29/2021
#6458 red door. This unit was missing the engineering code on the model number on the job ticket. Actual Model Number: WTW5105HW2. Our customer is having a problem with the door latch. In diagnostics I retrieved error code F0E7 Load Detected When Running Clean Washer Cycle. I found that the lid lock was damaged. Removed the Back panel, UI and top. I replaced the damaged lock and strike. I corrected a slight balancing issue on the back right foot. I ran DLMS calibration. Checked for error codes and ran service diagnostics cycle. All loads functioned as designed. I re-checked for error codes. None were retrieved. This unit is now functioning as designed. Our customer is using a basin underneath. I explained to him that I did not think it was affecting the spin on heavy weights but explained so he can monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY09
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/29/2021
Our customer experiencing low ice production and intermittent shut down. I found that the water pressure was to high. I corrected this. I noticed a screw W10001240 missing from the ice maker and replaced it from my truck stock. I tested the harvest and the full. This units ice maker is fully functional. I provided our customer with the ice maker expectations. This unit is fully functioning as designed now.; used 1 W10001240 (Screw) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near San Antonio, TX 78254
Sebastian
Job Details: 09/29/2021
Washing machine seems to be tripping breaker but only during use after heavy use ordering motor and capacitor to resolve issue.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near San Antonio, TX 78212
Zachary
Job Details: 09/29/2021
Checked washer, found F5E1- lid switch fault, F7E5- shifter fault. Tried to calibrate but heard what customer described loud screeching when cam would try to agitate. Checked cam and it was not installed all the way causing separation and the screeching. Gears were not fully interlocked. Installed properly. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY09
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/29/2021
I installed the new water line and water pressure regulator. As soon as I turned on the water the ice maker was filled with water. I tested the water pressure at dispense and it is now putting out 8 ounces in 8 seconds as designed. This unit is now fully functioning as designed.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53520CE0
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/29/2021
Im not a fire investigator but to my best abilities and experience it appears that the charcoal filter caught on fire hinted by grease that was collecting on the top of the cabinet. Our customer was not aware that these need to be changed every 6 months. Most customers are not because they are not easy to get to and there are no pictures in most owners manuals. I took pictures of the damage to the unit. The front grill, the charcoal filters, deflector air, main wiring harness, plate air guide base which would need to be replaced at a minimum. The repair with only service fee covered by Whirlpool would be to cost prohibitive for our customer. I called Senior Technician Rich at Whirlpool to document and review. He recommended that our customer still use the vent on the microwave when using the below cooktop even though there is a downdraft. That downdraft will not disperse heat that rises toward the microwave. He also recommended using wax paper to cover all items that are being cooked. However this would not be necessary for microwave popcorn which is what was being cooked during the fire. SR#7731866037. I submitted 5 pictures and a report with Service Matters. I had more pictures but it looks like they only take 5. They can contact us for the others if the want. I informed our customer of Senior Technicians recommendations. I called Whirlpool Safety to document visit and discussion with Tech Line. I spoke with Michael and he updated the report. SR#7731727235
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HZ
Near San Antonio, TX 78250
Sebastian
Job Details: 09/29/2021
Replaced the control found obvious busted relay on control tested unit good to go
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/29/2021
Our customer is having a problem with an excessive humming noise. I could hear it when I arrived and it is indeed the evaporator fan. These are variable frequency drive motors that use pulse width modulation to change frequency in communication with the main control. At times they will sound like they are taking off like a rocket ship. I went into diagnostics and easily identified the evaporator fan. This fan and the main control will need to be changed to eliminate the abnormal sound.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KOCE500ESS11
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/29/2021
Issue was an F1E5 error. Replaced magnetron and inverter, issue still persisted. Ordering new control to resolve issue. ;
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near San Antonio, TX 78258
Shawn W.
Job Details: 09/29/2021
I replaced the sump and motor. The unit now washes as designed. Ran service diagnostics cycle for calibration.
We serviced a
WHIRLPOOL COOKTOP GAS
Model WCG55US0HS
Near San Antonio, TX 78254
Sebastian
Job Details: 09/29/2021
Caps were not adjusted correctly unit is sparking and feeding gas as it should looks like it has good gas pressure customer instructions on how to maintain caps and flame spreaders.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near San Antonio, TX 78209
Zachary
Job Details: 09/29/2021
Checked refrigerator, issue is deli drawer items were freezing up. Thermostat was set to all the was open. It is a mechanical slide that can be adjusted from coldest to warmest. Adjusted to the warmer setting that should resolve issue. Installed tie-wire to hold at setting. Refrigerator is now working as designed.; used 1 WP8567668 (Wire-tie) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS51EC0HS02
Near Schertz, TX 78154
Chris S.
Job Details: 09/29/2021
Replace control board and UI tested unit still not heating up and light still not turning off found it should be faulty door switch or indoor switch to fix issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Converse, TX 78109
Chris S.
Job Details: 09/29/2021
Put door strike in tested unit everything working properly. Yes to survey.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near La Vernia, TX 78121
Chris S.
Job Details: 09/29/2021
Customer stated dishwasher was making knocking noise . Ran normal cycle sounded it was coming from motor spray arms. Ordering motor assembly to sparky arm and also ordering control and UI panel just in case.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/29/2021
Complaint is unit not drying dishes. Tested unit. Dispenser not releasing rinse aid. Will need new dispenser.
We serviced a
WHIRLPOOL DRYER
Model WED9620HBK2
Near La Vernia, TX 78121
Chris S.
Job Details: 09/29/2021
Customer stated dryer was making a horrible banging noise and panel wasnt working. Found both issues to be side panel is dented causing drum to get stuck or make a banging noise also touchscreen not working right customer couldnt get connected to the Wi-Fi. Ordering panel and door assembly with HMI.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78229
Jim G.
Job Details: 09/29/2021
Austin SR# 7731869967 Informed me that the machine has been processed for exchange.
We serviced a
UNKNOWN MW-HOOD COMBO
Model UMV1160CB8
Near San Antonio, TX 78207
Sebastian
Job Details: 09/29/2021
Found that lightbulb was broken and the control was not actuating the switch on and off as it should replace control and lightbulb
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC42QVS02
Near San Antonio, TX 78209
Zachary
Job Details: 09/29/2021
Checked refrigerator, no ice is being made. Found bad filter causing low water pressure. This caused ice maker fill tube to freeze. Ice maker would not make harvest. Replaced ice maker and though there was no change so called WP tech line and spoke to Anthony SR# 7731867405. While on hold went and came back. Checked on ice maker and it performed full harvest. When talking with Anthony everything checked good. Other issue is ice clumping that had no change from earlier visit this year. Anthony said per service pointer new ice door flap should make a considerable difference.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near San Antonio, TX 78229
Jim G.
Job Details: 09/29/2021
Customer decided against repair.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near La Vernia, TX 78121
Chris S.
Job Details: 09/29/2021
Customer stated that washer touchscreen was not working right. Couldnt get into diagnostics and buttons werent working right ordering front panel with HMI.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78240
Jim G.
Job Details: 09/29/2021
Verified issue will return with parts to correct issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near San Antonio, TX 78207
Sebastian
Job Details: 09/29/2021
Verified Temperature in refrigerator is definitely off customer has it set all the way to the warmer setting and it still freezing up top replace control box
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near San Antonio, TX 78239
Zachary
Job Details: 09/29/2021
Checked washer and found error code F0E5- off balance load. Customer described noise like airplane taking off when in high spin. Confirmed this to be gearcase gone bad.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near San Antonio, TX 78230
Jim G.
Job Details: 09/29/2021
I replaced the console. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Boerne, TX 78006
Douglas H.
Job Details: 09/29/2021
Upon arrival customer stated unit was making a humming noise while running. After inspection found a loose fan shroud causing a vibration/humming noise. Tightened the fan shroud to resolve the issue. Had customer listen to the unit after repair and approved of it. No further issues at this point. If issue persists please order fan shroud (67006424), fan motor (W11334745), and grommet (W11249950)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/29/2021
Complaint is middle burner will not ignite fully intermittently. Tested unit. Could not duplicate issue. Called tech line. All valves and supply lines are good. Gas supply pressure might be causing issue. Unit is operating as designed. No repairs can be done. Job complete. Sr 7731867207
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near San Antonio, TX 78263
Chris S.
Job Details: 09/29/2021
Replaced cut off fuses. Tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/29/2021
Issue was clothes wet at end of cycles, increased spin setting to resolve issue. Reordering dispenser kit from ticket # 83878 since it appears that ticket got closed. Rescheduling for the 13th.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near San Antonio, TX 78218
Chris S.
Job Details: 09/29/2021
Customer stated that dishwasher was not drying dishes should be heating element also recommended to customer that they need to use rinse aid.
We serviced a
JENNAIR WALLOVEN
Model JJW3430DP02
Near San Antonio, TX 78255
Douglas H.
Job Details: 09/29/2021
Last visit out found a faulty console due to f2e1 error code which indicates a shorted key. Removed the old console and replaced with the new console. Tested unit after new installation of new console and unit was functioning properly .
We serviced a
KITCHEN AID VENT HOOD
Model KXU8036YSS0
Near San Antonio, TX 78256
Douglas H.
Job Details: 09/29/2021
Upon arrival customer stated unit was not shutting off. Upon inspection found a broken switch cover and switch slider causing the issue. Ordering switch cover and switch slider to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLO36FTX08
Near San Antonio, TX 78209
Chris S.
Job Details: 09/29/2021
Customer stated that icemaker was leaking and ice cubes were coming out hollow. Yesterday found it should be clogged filled to unclogged it tested unit everything working properly.
We serviced a
WHIRLPOOL COOKTOP ELECTRIC
Model KICU569XBL
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/29/2021
Went to replace module. Customer did not have purchase receipt that was asked for on return visit. Told customer that I could not get repair covered without a purchase date as there is not one registered. All of this was discussed on the first visit. Customer is going to call Best Buy to try to get receipt. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near San Antonio, TX 78223
Jesus C.
Job Details: 09/29/2021
Tested unit. Not draining. Found wiring to drain pump damaged. Repaired wiring. Pump now working. Good drain. No further issues. Tested to complete.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED4536WB02
Near San Antonio, TX 78257
Douglas H.
Job Details: 09/29/2021
Upon arrival customer stated he dropped knives inside the downdraft unit. Removed the knives from the unit and tested after placing back the components. Unit was functioning properly no further issues at this point.
We serviced a
MAYTAG DRYER
Model MGD6230RHW0
Near Boerne, TX 78015
Douglas H.
Job Details: 09/29/2021
Last tech found a cracked ui console. Upon arrival customer inspected new part and approved prior to installation as last one was cracked. He said it was good to proceed with the repair. Replaced with the new ui panel and ensured unit was functioning properly. No further issues at this point
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/29/2021
Customer complaint is unit does not have enough water. Tested unit. No stored error codes. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Shavano Park, TX 78230
Jim G.
Job Details: 09/29/2021
Replaced fan and drip pan. Issue resolved.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 09/29/2021
Replaced screen. Issue resolved.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Fredericksburg, TX 78624
Colton B.
Job Details: 09/29/2021
Issue is a no heat dryer. Found blown thermal cutoff and thermistor. Replaced the thermistor, which got unit heating so that customer can use it while we wait on the thermal cutoff. Ordering new cutoff and returning.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78247
Jim G.
Job Details: 09/29/2021
Replaced support. The broken piece was the rod for the damper for the crisper. Replaced. Issue resolved.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Skidmore, TX 78389
John L.
Job Details: 09/29/2021
1967Installed components, tested after installation. Flame coming out normal and issue has been resolved.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Victoria, TX 77901
Michael
Job Details: 09/29/2021
It didnt complete the wash cycle, had to cancel to drain the water. The appliance was out on the front porch again, has a loaner in place. Tested the appliance on the front porch. F7E5 shifter fault, cleared error code and tested the agitation and spin cycles manually. Both are working normal. Calibrated and performed a quick wash diagnostics test, completed with no issues or error codes. I was unable to duplicate the issue, the appliance is working normal. I advised the customer leave the the appliance in place if it happens again.
We serviced a
KITCHEN AID REFRIGERATOR
Model KFIS29PBMS03
Near Runge, TX 78151
John L.
Job Details: 09/29/2021
Inspected unit, looks like you did has issue with three way valve. Unit does not appear to be cooling in either section. It is also possible that control its not allowing valves to open. Will order components to resolve issue;
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Orange Grove, TX 78372
Jim
Job Details: 09/29/2021
Sick- called customer and reschedule for next week.; schdld next appmnt for 10/6 WED AM
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Corpus Christi, TX 78418
Adam
Job Details: 09/29/2021
Install components ran quick test cycle all functions work issue resolved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Corpus Christi, TX 78414
Adam
Job Details: 09/29/2021
Install components tested unit issue resolved
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Corpus Christi, TX 78414
Adam
Job Details: 09/29/2021
Customer complained of cooling loss. Inspection of unit shows large amount of ice growing on back of freezer wall. Will need to replace fan and harness to resolve issue.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Corpus Christi, TX 78413
Adam
Job Details: 09/29/2021
Customer complaint of unit smelling as well as dishes not always being dry. Inspection of unit shows no error code. Test cycle shows all functions work. I did notice however though customer is overfilling the unit with soap and leaving large excess amount in tub which could be causing her a long drive times bubbles are in front of and caught in Vent assembly. Went over proper loading technique as well as soap distribution with customer. Issue resolved
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Taft, TX 78390
John L.
Job Details: 09/29/2021
Installed components, tested after installation. Issue has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ 0
Near Taft, TX 78390
John L.
Job Details: 09/29/2021
F8E4 float switch open. Inspected unit, checked float switch. Found corrosion on pins of float switch. Will need to replace float switch to resolve this issue. Unable to clear error 4 foot unit into diagnostic mode. Seems control panel has shorted and will also need to be replaced.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW
Near Corpus Christi, TX 78404
John L.
Job Details: 09/29/2021
Customer complaint that elements dont stay on, will get hot then cut off then get hot again. Explained to customer that this is how the elements work. Its a safety feature that keeps unit from starting accidental fires. Elements cycle as they were designed to do.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Corpus Christi, TX 78408
John L.
Job Details: 09/29/2021
Inspected unit, found evaporator fan motor is no longer functioning. Replace motor, harness to resolve issue.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Corpus Christi, TX 78417
Adam
Job Details: 09/29/2021
Spoke with customer on the phone customer states they returned the Appliance to the retailer. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Orange Grove, TX 78372
Adam
Job Details: 09/29/2021
Customer complaint of unit Not spinning out clothes or leaving them wet. Inspection of unit shows an error code for long Phil no filter. Replace water valve and harness to resolve issue. Also I am unable to turn off water supply at the back of the unit tabs are corroded And stuck in place unable to turn off water. Customer knows that this issue needs to be addressed before parts can be installed;
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78254
Colton B.
Job Details: 09/25/2021
Replaced pulley, motor and belt. Unit tested good.
We serviced a
KITCHENAID COOKTOP GAS
Model KCGD500GSS00
Near San Antonio, TX 78240
Sebastian
Job Details: 09/25/2021
Replace the ignition harness tested unit good to go.
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near San Antonio, TX 78254
Sebastian
Job Details: 09/25/2021
Replace the busted basket confirmed that weld is broken replace the suspension calibrated and tested unit good to go
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS03
Near San Antonio, TX 78254
Sebastian
Job Details: 09/25/2021
I attempted to make a repair I found that the trim I had received for the bottom was the wrong color removed unit to inspect interlock switches found the switches to be of spec everything activating as it should I was not sent the arm to replace attempted to make repair with old arm it looks like interlock switch is an arm have been replaced on this unit already at least once hinges dont appear to be making any difference must call tech line Setting up for Monday morning; schdld next appmnt for 9/27 MON AM
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW00
Near San Antonio, TX 78230
Jim G.
Job Details: 09/25/2021
I replaced he control board. Issue resolved.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near San Antonio, TX 78250
Colton B.
Job Details: 09/25/2021
Ordered new console but it did not come with a board attached to it. Ordering the UI controls to go along with it. Will call customer when parts come in.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIC15PLTS1
Near Shavano Park, TX 78230
Jim G.
Job Details: 09/25/2021
Replaced wire harness. Issue resolved collected payment.
We serviced a
KITCHENAID RANGE
Model KFGC500JMH00
Near San Antonio, TX 78253
Colton B.
Job Details: 09/25/2021
Unit still not igniting, ordering a new bake burner to resolve issue. Will call customer when part comes in.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near San Antonio, TX 78260
Jim G.
Job Details: 09/25/2021
Screen was missing. Reordering.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Antonio, TX 78253
Colton B.
Job Details: 09/25/2021
Issue was rusted door and missing stopper. Replaced both, unit looks good.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near San Antonio, TX 78230
Colton B.
Job Details: 09/25/2021
Replaced fuse, issue still persisted. Found a bad door switch, ordering and returning on Tuesday.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near San Antonio, TX 78245
Sebastian
Job Details: 09/25/2021
Replaced igniter and tested unit unit is now working as it should cycling appropriately
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Antonio, TX 78201
Sebastian
Job Details: 09/25/2021
Replace the actuator and calibrated unit good to go. Unit is on a bouncy floor its gonna be difficult to stabilize leveled unit as best as I can customer to attempt to try to move unit to a more stable spot if possible
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near San Antonio, TX 78240
Colton B.
Job Details: 09/24/2021
Customer issue is that the console on dryer is not turning on. Ordering new console and control to resolve issue. Both parts are currently out of stock, will call customer when they get in.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830WS02
Near Boerne, TX 78006
Douglas H.
Job Details: 09/24/2021
Upon arrival customer stated the unit was not allowing bottom oven to heat properly. Upon inspection of the unit found a faulty console. The unit would not allow us to enter diagnostics mode. Tested unit in normal operation, lower oven did work at that point.
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KHMS2056SSS0
Near Garden Ridge, TX 78266
Zachary
Job Details: 09/24/2021
Checked OTR MW, bottom interlock switch is not working properly. Ordering all potential parts necessary to fix issue .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Schertz, TX 78108
Zachary
Job Details: 09/24/2021
Checked refrigerator, issue was food freezing in refrigerator side. Customer figured out how to solve issue and adjusted diffuser to a warmer setting. Customer wanted to know how to change filter where to get one. Pulled filter out and showed her so she can buy the correct one.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Boerne, TX 78006
Douglas H.
Job Details: 09/24/2021
Customer stated unit was making a loud noise while running. After inspection found a faulty motor.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Boerne, TX 78006
Douglas H.
Job Details: 09/24/2021
Last visit found faulty burner head. Replaced the faulty burner head with a new one, issue still present. Found issue to be valve for front left burner. Ordering new valve to resolve the issue, rescheduled for soonest availability
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Bulverde, TX 78163
Jim G.
Job Details: 09/24/2021
Repair did not take. According to techline spoke to Robert the control will have to be replaced.
We serviced a
FRGIDAIRE REFRIGERATOR
Model FPRH19D7LF1
Near Boerne, TX 78006
Douglas H.
Job Details: 09/24/2021
Last trip out found a bad main door gasket causing the unit temperature to fluctuate. Replaced with the new main door gasket to resolve the issue. Unit Is functioning as designed. Advised customer to 24 hr cool down period now that the unit has a proper seal. Collected p&l
We serviced a
MAYTAG DRYER
Model MED8200FC0
Near San Antonio, TX 78212
Jim G.
Job Details: 09/24/2021
Screeching from the unit was due to bad immobile rollers Replaced dryer kit. Issue was resolved.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 09/24/2021
Tested unit. Actuator disconnected from cam assembly. Replaced actuator. No further issues. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS02
Near San Antonio, TX 78212
Jim G.
Job Details: 09/24/2021
I verified a malfunctioning icemaker. Replaced and collected payment.
We serviced a
WHIRLPOOL OVEN ELECTRIC [S
Model WOS72EC0HS02
Near San Antonio, TX 78259
Shawn W.
Job Details: 09/24/2021
Our customer is still having problems with the unit connecting to the WiFI after the control board was put in as directed by the connect team. Our customer went thoroughly through trying to hook up to WiFi with the connect team at Whirlpool. They could not get him up and said they would send a technician. I went into diagnostics and retrieved error code FCE3 once in 2018 and twice in 2021 September. I called Bruce, Senior Technician at Whirlpool SR#7731832370. We went over the history and he has directed me to change out the console and the WiFi antenna. Parts ordered.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near San Antonio, TX 78260
Shawn W.
Job Details: 09/24/2021
Our customer has had no ice production and the water dispense comes out at trickle. I removed the water filter and the unit dispensed water and filled the ice maker on test 45. This unit will need a new water filter housing. Part ordered.
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV6180WS1
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/24/2021
Tested unit. Not heating. Pulled unit. Found wir8ng loose on transformer. Reinstalled unit. Now heating. No further issues. Job complete.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM354ESS3
Near San Antonio, TX 78212
Jim G.
Job Details: 09/24/2021
Ive verified a faulty motor sump assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Converse, TX 78109
Chris S.
Job Details: 09/24/2021
Customer stated the icemaker still not working replace icemaker tester unit everything working properly.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Boerne, TX 78015
Colton B.
Job Details: 09/24/2021
Issue was a faulty lid lock. Replaced lid lock, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near San Antonio, TX 78230
Jim G.
Job Details: 09/24/2021
I replaced the start device and verified its now functioning properly.
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near San Antonio, TX 78264
Chris S.
Job Details: 09/24/2021
Call board for safety to tell them what happen with oven explained that when opening door yellow flames come out and inner glass shattered in oven. Whirlpool safety told me to call tech line to let them know what happen in to see what they say.Called tech line spoke with Travis suggested that other needs to be converted since its propane. Sr number 7731830862 customer doesnt feel safe using oven and it scared once whirlpool to change it out customer is going to call safety per lady on safety line.
We serviced a
WHIRLPOOL DRYER
Model MGD6230HW
Near San Antonio, TX 78238
Sebastian
Job Details: 09/24/2021
Customer has F2E2 code along with F2E1 Unplug the unit found that after recycling it came up and work just fine putting a consul on order so that I may follow up with customer whenever we receive the part being that its back ordered and see if they have the error code again if they do not regenerate code of the unit is likely good to go.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model KEBC247VSS02
Near San Antonio, TX 78230
Jim G.
Job Details: 09/24/2021
I verified a control issue however they are discontinued.
We serviced a
WHIRLPOOL VENT HOOD
Model UXB0585KYS
Near Cibolo, TX 78108
Zachary
Job Details: 09/24/2021
Checked vent hood and motor is malfunctioned. When you turn on switch before on level 1 it just hums, level 2 is the same and level 3 it finally turns but is extremely loud. Ordering new motor to resolve issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Sebastian
Job Details: 09/24/2021
Customers concern is the unit makes a rattling noise was unable to reproduce any rattle that was of true concern the unit makes the normal noise is the compressor would on start up and then evens out unit is considerably louder when pushed into the cabinet then when it is pulled out compressor pulling .9 Amps everything seems to be running smoothly good frost pattern placed a little bit of mastic on the bottom in certain places were tubing could be bumping asking their customer get video footage of it acting up again otherwise the unit is not making any noise is loud enough to constitute changing out a compressor. Confirm this with a sealed system technician and supervisor
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model n/a
Near San Antonio, TX 78250
Sebastian
Job Details: 09/24/2021
7731573179 Customers concern is that the icemaker broke off and or is chipping into the ice been clarified that the icemaker has already been changed our customer is leaving the icemaker outside so that I can document with safety explained to tech line and to safety that I cannot document the picture of the serial number because of this. Clarified with safety that with this authorization Is still valid. It looks like the protective liner that is built onto the icemaker tray is was peeling off non-repairable customer already made fix
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near San Antonio, TX 78203
Sebastian
Job Details: 09/24/2021
7731582086 Found that the wiring to the icemaker has been cut icemaker itself has been destroyed evidence of roaches smashed all throughout the gaskets around unit dead roaches inside freezer at least one large one sitting in the pan that me and the customer can both see evidence of droppings all throughout the unit on the inside and outside warranty voided. Reported with WP
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH32519HB5
Near Helotes, TX 78023
Colton B.
Job Details: 09/24/2021
Microwave did not heat when tested. Parts ordered are magnitron, diode, capacitor, and transformer. Customer will be contacted when parts arrive. Unit has 1 year additional through builder.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near San Antonio, TX 78248
Jim G.
Job Details: 09/24/2021
Replaced icemaker. Issue reolved.
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78260
Jim G.
Job Details: 09/24/2021
Ive verified a faulty console and an issue at the plug. Ive corrected the plug issue but a new console is needed.
We serviced a
KITCHENAID OVEN ELECTRIC (D
Model KODC304ESS01
Near San Antonio, TX 78232
Jim G.
Job Details: 09/24/2021
Ive verified a malfunctioning blower motor. Replaced with new part. Issue resolved.