Tested unit. Upper door locked. Was able to disengage upper door. Need upper door lock motor. ; ordrng 1 W10883049 (Door lock)

Replaced gasket everything working as designed.

"Arrived at customer home and he wanted to reschedule for Thursday, 7-15-21, for 3PM or later. Message DB to keep parts, and NR to make sure my schedule will permit this.; schdld next appmnt for 7/15 THU PM"

Rescheduling due to glitch in system showing availability for today when I had none. Rescheduling to Friday.; schdld next appmnt for 7/16 FRI !

#9637 gate code. Tested unit. Freezer door not sitting right causing air leak into freezer. Will order new spacers for door. ; ordrng 4 WP489467 (Spacer)s

I called our customer to check if the u it has been removed from the cabinetry as discussed on my previous visit. Our customer informed me that it had not. He wanted me to call him back in 10 minutes. He was going to try and get it out. I called NR and counseled on this situation. I was informed to ensure it is moved out of the cabinet before conducting the repair.there is to much risk of damage to the home and it will need to be removed completely by a professional installer or the builder. I called our customer back. He informed me that he was having a problem getting it out. He informed me he was going to try and make some arrangements to have it pulled out today. I agreed to give him some time to arrange this while I try and go to some other calls. I was called back about 20 minutes later and informed that the customer needed to be guaranteed that someone could repair it today if he took it apart and that this would be a two man job and that we should send two people to pill it out. I explained again that we would not pull the unit out because there is to much risk of damage and explained that we do not have to pull it out but can try. I reminded I spent about an hour and a half trying to get it out on my last visit. Our customer wanted to talk to a supervisor. I provided him with our number. ; O-emld tckt

Tightened handle used wire tie to secure. ; used 1 WP8567668 (Wire Tie) from stock

Diagnosed and found bad gearcase but could not get off washplate. Ordered new washplate.; ordrng 1 W10902814 (Washplate)

Our customer had a problem with the ice maker producing ice. I found that the unit was making ice. I ran some other testes and the unit is filling with water as well. Our customer had a power outage recently. This unit at one point needed to be rebooted. The unit is rebooted and now functioning as designed.

Replace the front control panel and the control unit was in storage as customer has purchased a new unit since then since unit did not need to be uninstalled .

Replaced gearcase tested unit everything working properly properly.

I removed the broken upper rack and removed the broken adjuster parts. I replaced with the new updated adjuster kit. Upper rack is now functioning as designed.

"I had to charge customer for a new agitator and belt. He other parts were not needed save for the gearcase which was covered by extended warranty. Issue resolved. ; used 1 W11161960 (Agitator), and 1 WPW10006384 ( Belt) from stock"

"Customer stated unit didnt produce ice after previous repair. Checked ice maker, confirmed that ice maker not functioning. Checked voltages at ice maker, no voltage present at ice maker module, checked for voltage at harness connection, voltage present. Issue is ice maker assembly. Ordering new ice maker assembly to resolve the issue. Part oos. Customer paid in full last trip. ; ordrng 1 W11087434 (icemaker)"

Last trip. Found issue to be faulty console on unit. Replaced console to resolve the issue. Unit performing as designed now. No further issues at this point. Unit under warranty per closing documents.

"Our customers are experiencing a really loud spin at the end of the spin cycle. Ran diagnostics and received error code F2E1 stuck key. I ran manual test mode on high speed and could not replicate the sound. This is the procedure according to Technical Service Pointer #: W11520474 Rev A Action Required: Mandatory Release Date: February, 2021. Top Load Washers Noise During Spin Thus calls for replacing the main control. This sound is likely coming from a bad trip. On the control board according to the service pointer. This unit will also need a new shifter according to Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. This unit will need a new control that our parts department has already ordered and a new shifter. Parts ordered. ; ordrng 1 W10913953 (Shifter)"

"Customer stated unit will start cycle for a bit and then stop and clean light will blink. Checked for errors, none found. Appears that unit was in demo mode. Allowed unit to run service diagnostics to allow unit to turn demo mode off per tech sheet. Unit didnt have any errors present at the end of the test cycle. Unit testing good now. No further issues at this point."

I replaced the power control. It is now fully operational.

"Stopper needed to be reattached, closed the railing pieces a little bit so it isnt so loose. Customer refuses to pay service call."

"Found bad door switch, swapped out and tested to complete."

Replaced solenoid and UI and tested with no further issues.

Customer said wont fill with water so tested and found thats it not spraying. Found bad wash motor so ordered part. Will call customer when part is in.; ordrng 1 W11087376 (Sump and motor assembly)

Model Number: KGRS505XSS04. Serial Number: D34504966. Our customer is having a problem with the right front valve. It will not acetate. This will need to be replaced. ordrng 1 WPW10206288 (Valve Riight Front.)

Replaced inverter tested unit everything working properly properly.

"Issue was a moisture sensor error code. Replaced sensor harness, unit tested good."

"Issue was a faulty fan motor. Replaced motor, unit tested good.."

"Inspected unit, display on unit is not displayed correctly. Issue with panel display. Replace to resolve.; ordrng 1 W11115247 (panl-cntrl) and 1 W10913244 (cntrl-elec)"

"Customer states that dryer is not drying clothes. Check for heat in timed dry. Heat good. Check exhaust pipe for too many angles. Exhaust has 360 degrees of angles (see picture). Advise customer to straighten exhaust as much as possible, and dryer will breathe properly. No parts needed."

"F8E1 Long fill, F7E6 motor fault, no issue with valves. Drain hose to low, unit constantly drains. This is cause of long fill issue. Motor fault from actuator issue, actuator will need to be replaced to resolve.; schdld next appmnt for 7/16 FRI !"

"Inspected unit, unable to make selection when turning knob. Unit chimes when knob is toggled but selection does not change. Will need to replace panel and/or control to resolve issue.; rqstng P&A on 1 W11109974 (console) and 1 W11114420 (cntrl-elec)"

"Customer states that refrigerator does not make ice. Put refrigerator into diagnostic mode. Check icemaker operation, Icemaker cycles and fills. Contact TechLine, speak to Bruce (SR7731221597). Check icebox fan voltage, and if bad, replace icebox fan. Check, replace icebox fan ( W10846539). Please reschedule when parts arrive.; rqstng P&A on 1 W10846539 (Fan, icebox)"

Installed drain pump vint fan and control board tested unit issue resolved. In order to uninstall unit several pieces of trim had to be removed customer did give consent and signed waiver I reinstall the unit to the best of my ability but did not reattach trim customer said that was fine and they would take care of it. Issue resolved

Customer complaint of unit not filling with water or washing. Inspection of unit shows error code for motor fault. Service pointer in regards to this issue on this unit states actuator will need to be replaced. Further inspection confirms pin from actuator has come loose from cam assembly which intern is not allowing unit to wash. Replaced actuator to resolve issue. Cording to work notes component has already been pre-ordered. Im not scheduled return date pending part arrival; O-emld tckt

"Inspected unit, ran tests on components to determine noise issue complaint. Compressor start up was normal, noise heard was slight buzz/hum but nothing abnormal. Sounds heard or normal for this compressor. Referred customer to owners manual in which it states that noises from this unit can occur and are normal."

Arrived at customers location knocked on the door no answer call Number on file spoke with gentleman of the house stating he was unaware of an appointment today but that he was originally dealing with an appliance company by the name of arrow. I did inform him that we are usually dispatched by Whirlpool directly unless the individual calls us themselves. Customer kind of gave me a breakdown of what was going on with the unit stating he knows for a fact that the cooktop and the oven are coming from the same breaker. I did inform him that because the oven is pulling the full 240 that it would need to be on its own dedicated breaker until that problem is resolved whirlpool would not address the issue. Customer states he will figure something out and will call us back if anything changes. Issue resolved

Installed new sump assembly Tested unit issue resolved

"Inspected unit, pulled one code F8E1 long fill. Ran test on unit, water pressure good from valves. Customer explained that unit has only cold water running to it. Checked setting and explained that tap cold setting must be used when only running cold water as thermostat will check for hot water entering unit, if none detected unit will not continue with wash. Recalibrated unit, and issue resolved."

Replace control and tested unit unit tested good

The control and the Water inlet valve customers cold side of the home water valve is seized up was able to change out the water valve anyway through kinking the line. Tested unit good to go

Replace the basket and calibrated unit go to girl customer to monitor

Replaced the sensor only charging half labor is job only took about 15 minutes.

"Unit doesnt cool. Lights turn on but nothing else. Found issue to be incorrect door installed on freezer side. Ordering door and control to resolve the issue. Per sb web this unit is oow now. Previous work history the previous tech diagnosis of the same thing I diagnosed today, that repair was never completed and should be under warranty. ; rqstng P&A on 1 LW11026355 (Freezer door), ordrng 1 W11196400 (cntrl-elec)"

Customer stated that fridge had moisture around it. Found issue to be temps needed to be turned up. Everything working as designed.

Customer stated that refrigerator had water in the bottom drawers. Found issue to be temperature sensor. Ordering temperature sensor and customer wants to replace door gasket so also ordering both refrigerator gasket. ordrng 1 DA32-00024W (Refrigerator temp sensor) and 1 DA63-07733A (Left door gasket) and 1 DA63-07733A (Right door gasket)

"Last tech found issue with SS. Confirmed that the issue is with the SS. Found compressor not functioning properly, found 3way valve not actuating properly and the leak in freezer Evap. Confirmed noise of hissing previous tech notated to be just a tiny amount of Freon being pushed into refrigerator Evap. Ordering compressor, 3way valve and freezer Evap to resolve the issue. Will return with current parts as well. ; ordrng 1 W10832994 (compressor) and 1 W10915406 (evaporator freezer) and 1 W11429989 (3way valve)"

Tested unit. Not cooling. Compressor kicks on. No frost on evap. No heat from condenser. Will need to install dye drier to check for leaks. Cue Ill contact once unit is accessible. ; ordrng 1 WPW10143759 (DRIER-HV)

"Our customer is having problems with the u it not drying clothes and them being left hot and wet at the end of the cycle. They paid a professional service to clean out the homes venting but they are still having problems. In diagnostics I received error code F2E1 UI stuck button and F4E3 restricted air flow and F4E4 L2 line voltage. I ran service test mode with both the vent detached, vent connected and vent connected and against the wall. The air flow was fine with 003 detached, and vent connected but was getting the code for air flow detection problem when it was pushed up against the wall with the multiple turns. The dryer vent cleaning service had told our customer that they would need a longer venting tube so she put a foil one in. I asked her if they ran it at all after the vent was cleaned out and she said yes but they still had problems. I spoke with Whirlpool Senior Technician Andy and we went over fundings. He suggested one more thermocouple test and if that failed to have them reconfigure the internal venting and consider a booster fan, this is a little component hooked into dryer vent to aid with Air flow. I checked the dryer vent according to the test recommended by Andy and Temperatures were 155F and 161 F. Between vent off opened vent on. Any 5 degree or higher variance in temperature s a venting problem. Our customer also has a air conditioning vent above the washer. I recommended angling that so it is not blowing directly onto the washer and dryer.I got in touch with JT from Patriot Dryer Vent service and he e planned to me that booster fans are rarely used here in Texas because the dryer venting is usually less then 50 feet and that they help but have side effects to that will trap lint. He recommended against using this device for our customer. I called our customer to explain this. Job complete."

"Customer stated unit leaking from ice chute. Found issue to be failing ice door motor and ice door flap. . Customer wishes to proceed with repair. Ordering ice door motor and ice door to resolve the issue. ; ordrng 1 WPW10546285 (motor) and 1 WP2180353 (door-chute)"

Previous tech diagnosed bad ice maker. Replaced ice maker. Unit testing good.

"Checked refrigerator and right door angled higher than left, retracted feet to get a base line and same results. Dropped left foot and was able to level doors out. Right refrigerator door handle was loose. Sured up all screws for the handles. No other issues with refrigerator were found. Refrigerator is working as designed."

"Unit not preheating and sometimes trips breaker. Found glow igniter not coming one. Pulled unit forward to find cause of breaker tripping to be main harness had about 2 inches of exposed wire, covered with electrical tape to prevent any arching. Both igniter and main harness would be needed. rqstng P&A on 1 W10918546 (igntr-oven) and 1 W10544364 (harns-wire)"

Replaced lid latch and tested with no further issues.

"Replaced console. Unit is powering on but is cycling power over and over again. Once is powered on completely, set time and date, then received product miswire error. Will need to replace main control board. Reinstalled old control panel. Rescheduling control panel and ordering control. ; ordrng 1 W11179310 (Control)"

"Checked ice maker pump working well, found a good frost pattern over evaporator, element wire is working. Found bad recirculating pump to be the issue as was before. Part is already on order and OOS? Will need to be scheduled when available. "

Replaced icemaker and harness. Unit harvested and called for water. Tested to complete. Unit is good to go.

Customer stated that washer still leaving soap residue. Didnt get any error codes and tested each function by them selfs and everything passed showed customer how to properly use washer . Everything working as designed.

"Checked refrigerator customer described theyve had 2 other companies come out and service unit. They have already installed a service port for SS, but it does not have a dye drier to help locate potential leaks. The other company just tried charging unit without scales to know pressure and did not vacuum system. Refrigerator cooled down to 40 degrees but did not hold according to customer. Ordering evaporator, compressor and dye drier to resolve issue. Issuing to SS tech. OTL Authorization is needed. Evaporator is OOS will need to be scheduled when available.; ordrng 1 W10858281 (Evaporator) and 1 W11125124 (Compressor) and 1 WPW10143759 (Dye drier)"

Customer complaint is unit shakes during spin cycle. Unit is leveled. Suspension is good. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Customer stated unit began making noise and then stopped cooling. Ran unit through extensive testing to find issue to be compressor ceasing up again as well as control sending bad signals or not sending signals when directed. . Customer wishes to proceed with repair. Ordering compressor and control to resolve the issue. ; ordrng 1 W10507884 (compressor) and 1 WPW10503278 (refer elect cont brd)

Replaced control board found issue to be infested with baby roaches. Told customer they need to spray the area tested unit everything working properly.

"I removed the door skin, handle, control and door latch. Replaced with new door skin and reassembled. Tested unit. Fully operational."

"Customer rescheduled, currently out of town. Will call in to reschedule when they get back. ; saved tckt"

Customer rescheduled.; O-emld tckt

"Issue was long dry time and door closing difficulty. Dryer heated and vented well.finding issue to be that the vent hose is too long. Trimmed hose to improve air flow. Door is closing normally, advised customer to follow through with hand instead of just trying to close it gently. Unit tested good."

Customer has the bad actuator and unit has been clicking for them as well ordering cam and actuator temporary fix actuator cannot guarantee for customer that it will last part show back order parts team to reach out when available; ordrng 1 W10721967 (Cam) and 1 W10913953 (Actuator)

Issue was that three burners were not properly converted and front left burner not igniting. Converted the cooktop and cleaned out flame spreader. Unit testing good.

Previous visit on this job determined that interface would need to be replaced in order to resolve issue. Customer called me back same day same issue Im at visit determined that control board and interface were fine but lid lock is what is causing customers the problem. Order a lid lock to resolve issue; ordrng 1 W10787878 (latch)

"Customer states that washer is not draining, and locks out machine. Attempt to put washer into diagnostic mode, but F22 error (door lock error)will not allow further testing. Drain water from drum, clean filter, and attempt to put into diagnostic mode. No diagnostic mode, but put towels into drum and ran normal mode. Washer working as designed.; rqstng P&A on 1 280187 (Pump, drain) and 1 WP8183270 (Lock, door)"

"Customer states that washer is not cleaning clothes. Pull error codes, F7E6 (motor fault). Clear codes, check shifter for known problem. Shifter not connected. Replace shifter (W10913953). Please reschedule when parts arrive.;"

"Inspected unit, gasket has came out of lacking channel. Was able to reinstall gasket properly. Issue has been resolved."

Customer states that door light remains on and no ice or water is dispensed. She stated when I called that the switch was taped down and working currently. Switch possibly bad again. Reorder switch and use spacer together to correct. Please reschedule when parts arrive.; ordrng 1 W11396033 (Switch)

Sr#7731210999. Customer complaint of refrigerator losing cooling. Several test show all functions work as designed but calling tech line to troubleshoot issue a state there is a service partner in relation to this issue with door not closing properly due to bad hinge. Ordering kit and extender arm for service pointer and tech line both. Have not set return date pending part arrival shows as out of stock; ordrng 1 W11171640 (shim-hinge) and 1 2267192 (extension)

"I installed new icemaker. Icemaker came online after installation, water was dispensed into icemaker. You should drop banks within the next hour issue has been resolved."

"Installed cam and gear case, tested unit after installation. Unit no longer grinding or making any noises and issue has been resolved."

"Inspected unit, found issue with gasket and ice maker. Gasket not setting properly, made adjustments to gasket that issue was resolved. Will need to order icemaker to resolve that issue.; ordrng 1 D7824706Q (ice maker)"

"I install drum, tested after installation. Issue has been resolved."

Arrived at customers location because it would be considered a major job I inspected components before entering the home found sump assembly broken in a couple different places as well as drain pump broken. I informed customer of the situation and that I would be re-ordering all components including the one that says on site. Customer states whirlpool never sent them Any components. The one labeled as on site turns out to be a switch. Pictures of broken component in SD-QuickPic.; ordrng 1 W11345228 (Sump and motor assembly) and 1 W11545764 (Switch) and 1 W11434044 (Fill valve) and 1 W11255994 (Switch)

Inspection of unit customer complaint of door not closing was pre-ID as oven door hinges that is not the case complaint or issue is with bake drawer not closing properly. Further inspection shows slide/rail on right hand side has come loose of cabinet causing door to slump or lean to the right. After removing door and reinstalling slide big drawer no longer shuts completely leaving gap between cabinet and seal. Replace both right and left slide and big drawer as well as seal to resolve issue. Have not set return date pending part arrival.; ordrng 1 W10921904 (slide-drwr) and 1 W10921905 (slide-drwr) and 1 W10757442 (drawr-util) and 1 W10550987 (seal-door)

Arrived at customers home knocked on door no answer. Call customer left voicemail waited 10 to 15 minutes no call back customer no-show. Reschedule for a different day.; O-emld tckt

Please control board tested unit issue solved

"Installed compressor, vacuumed and charged unit. Unit holding vacuum and hell charge. Verified unit is cooling, issue has been resolved."

Inspection of unit shows error code F2E0 comes back as keypad disconnected. Unfortunately component needed for repair is discontinued according to under website. Issue resolved

"Installed control, preheated the oven, its heating and working normal"

"I called the customer enroute to the location, no answer, left vm, no call back. Arrived at the subdivision and there was no such address. Called the customer again and she answered, she said this was supposed to be in Woodsboro totally different address. Advised her they didnt dispatch it correctly and she would need to call her warranty back and reschedule with the correct information"

"The appliance was giving the same error code, installed new latch, ran a diagnostics test, completed with issues, the appliance is working normal"

"The appliance was heating, but the drum was bouncing on the front. Removed the front panel and found a piece of metal caught underneath the clip felt pad of the front panel, removed it and put appliance back together. The drum is no longer bouncing and spinning properly, the appliance is heating and working normal"

Replaced damaged belt. Issue resolved. ; used 1 341241 (Belt) from stock

Icemaker is now working. No parts were needed. Issue resolved.

Ref thermistor 8k ice water. Call truck line as both sections of my unit were frozen up but thermistor is testing good tested unit with tech line after completely defrosting both sides and exposing both sides verify that three-way valve is working as it should and not dumping refrigerant to both sides all time narrowed it down to user interface tech line suggest changing the user interface. itll take about a week for the part to come in; ordrng 1 MFT2776FEZ00 (Control)

Customer stated that washer fills up by its self and it leaks at the beginning of cycle. Found issue to be valve not closing and seal that goes on dispenser corroded. ordrng 1 WP8181747 (seal) and 1 WPW10289387 (valve)

"Checked unit, customer had some food debri catch fire during clean cycle on oven. Fortunately she noticed it and was able to turn off the oven. Recommended to remove excessive amounts of food particles and anything greasy. She knows to wipe down with just a cloth and warm water. Let customer know clean cycle is more of a sanitation cycle than a complete clean cycle. Tested unit, bake reached 350 degrees as designed, bake elements work properly, cooktop all checked good. Found no error codes. Range is working as designed. "

"Issue was that compressor is turning off and on, replaced start device, unit testing good."

Vetoed no leaks however advised vents must be used when using for long sustained periods of time to counter act burnt accelerants.

W10682535 Customer has bad lid latch assembly, customer to attempt to purchase latch and replace themselves if they have any problems they can give us a call to come and install the part if they have the correct part part will not be guaranteed however if they purchase on their own. Customer to call us back if they decide they want us to order the part and come through

Customer complaint is that the control panel is dented in. Verified. Replaced control panel. Unit is good to go.

Replace the fan assembly checked unit good to go

"Customer complaint is that the unit is making loud noises. Verified issue. Found the unit squealing during spin. Ordering control, console, belt. Customer also states the unit is barely putting water in. Verified. Ordering inlet valve.; ordrng 1 W11543994 (Control) and 1 W11220230 (Inlet valve) and 1 W11478524 (Console) and 1 W11239857 (Belt)"

"Customer stated unit upper rack adjuster piece is broken and then will not run properly and eventually shut off. Tested unit F4e3 motor error, f5e2 door latch stuck closed error. Confirmed that the motor isnt functioning. Confirmed that the rack adjuster kit is needed. ; rqstng P&A on 1 WPW10780877 (pump&motor)"

"Customer complaint is that the doors are not aligned and there is a bigger gap at the bottom of the refrigerator than the top. Found hinge to be loose. Tightened hinge, unit is good to go."

Replaced blower wheel. Tested to complete. Unit is good to go.