Local Reviews
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Douglas H.
REFRIGERATOR KITCHENAID KRSC703HPS00 Upon arrival customer stated unit has been functioning properly since last visit. That confirmed diagnosis of faulty UI control. Last rip also found dispenser assembly was leaking air. Replaced both parts to resolve the issue. Unit testing good now. Also leveled unit for customer. No further issues at this point. Yes to survey and leave behind.
Jim G.
OVEN ELECTRIC [S WHIRLPOOL WOS51EC0HS01 There were no signs of flipping breaker however there were several errors involving the ACU UI mismatch. F6e6. Bringing wiring harness and console as a precaution. ; ordrng 1 W11225360 (harns-wire) and 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Justin R.
DRYER WHIRLPOOL MED8630HW Customer stated unit made a rattling noise like unit had a screw loose. Told customer it could of been a small piece stuck between drum and frame. Do not hear noise and customer says they haven’t heard it in about a week or so now.
Justin R.
OVEN ELECTRIC (S WHIRLPOOL WOS51EC0HS "Calibrated unit to plus 10, tested to complete."
Douglas H.
MICROWAVE OVEN JENN-AIR JMW3430DP02 "Convection fan in oven making scraping noise. Removed door, racks, and convection cover to find lower fan was slightly warped. Adjusted fan blades to resolve the issue. Put cover, racks and door back in place. Unit performing as designed now with normal noise. No further issues at this point. Yes to survey and leave behind."
Jim G.
REFRIGERATOR SAMSUNG RF28JBEDBSR Eric reference #7003777872 verified voltage to auger motor and cooling fan (15c and 40c). Issue resolved.
Christian G.
FREEZER WHIRLPOOL WRX735SDHZ02 Issue stated by customer: freezer door handle came loose. Tried tightening set screws. Handle was stripped and screws wouldn’t hold. Ordering fc door handle and mounting bolts.; ordrng 1 W11045125 (handle) and 2 WPW10661886 (screw)s
Richard G.
COOKTOP ELECTRIC WHIRLPOOL WFC310S0EB4 "Replaced control, cooktop elements, and sensor. Tested to complete. Unit is good to go."
Jim G.
RANGE JENN-AIR JGRP436WP01 Wire harnesses needed. Several damaged wires severing voltage to main board. ; ordrng 1 W10116168 (harns-wire) and 1 W10344051 (harns-wire) and 1 W10399620 (harns-wire) and 1 W10624584 (cord-power)
Jim G.
REFRIGERATOR MAYTAG MFF2558VEB8 Replaced endcap. Issue resolved.
Richard G.
RANGE WHIRLPOOL WFC150M0EB4 Replaced infinite switch and burner. Burner received for this model is different than the burners installed. Ordering remaining 3 burners to replace wrong burners.; ordrng 1 W11396790 (BURNER) and 2 W11396792 (BURNERS)s
Christian G.
WASHER MAYTAG MVW6230HW0 "Issue stated by customer: unit constantly displaying over suds error code. Not draining properly. Verified he detergent. F7E7, F0E2 error codes stored. Voltage tests good from wall. Noticed drain pump was installed about 4 inches too high. Reinstalled drain pump. Ran unit through diagnostic cycle, unit passed all functions. Recalibrated unit to factory defaults. Unit running good. Had customer start a heavy duty cycle to wash any old detergent out. Informed customer of survey."
Christian G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Issue stated: rocker switch in fc broken, door missing name plate from previous install. Installed name plate. Rocker switch that came in was different from one on unit, found proper switch. Reordering with alumilastic.; ordrng 1 W11396033 (switch)"
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0AS04 Replaced thermal fuse. ; used 1 WPW10638608 (FUSE) from stock
Richard G.
REFRIGERATOR MAYTAG MFX2570AEM4 Customer complaint is that the icemaker has stopped working. Verified faulty icemaker. Collected service call fee. Need icemaker for return visit.
Steven G.
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Checked refrigerator found freon leak in freezer evaporator, replaced evaporator vacuumed and charged unit everything is working normal now"
Steven G.
MICROWAVE OVEN SAMSUNG ME20H705MSS "Checked microwave found on sensor cycle unit cut off after a few seconds of running found bad humidity sensor, replaced sensor checked popcorn cycle everything is working normal now"
Jesus C.
WALLOVEN JENNAIR JJW2830DP01 Tested oven. F2E1 error code. Can not enter diagnostics. Will need to replace UI. UI is covered under jennair warranty. Only need authorization for labor. Installed new UI. No issues during testing. Unit is working properly. Job complete.
Colton B.
REFRIGERATOR KITCHENAID KSSS42DBX00 Issue is freezer not sealing properly. Gasket isn’t sitting right on the right hand side. Going to get silicone tonight and return tomorrow to try to resolve issue. ; schdld next appmnt for 5/29 FRI !
Colton B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Issue is a no cool refrigerator. Getting a .1 to .2 amp reading on compressor with my amp clamp. Spotted some potential leak spots on bottom of cabinet below Drier. Called techline who said that the things I found were indicative of a leak, but without being able to test system it’s hard to say. Ordering a dye drier and rescheduling for a ss tech.; ordrng 1 WPW10143759 (DRIER-HV)"
Christian G.
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Issue stated by customer: cook top grate had snapped off. Installed new one. Unit tests good.
Colton B.
MICROWAVE OVEN JENN-AIR JMC2430WP01 "Went to repair microwave. Lamp socket was damaged in the package. Rescheduling parts and reordering socket. PSP item, told customer we’d call when we got it in. ; saved tckt"
Shawn W.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Light module in freezer is out. Ordered module white light kit. ; ordrng 1 W10695459 (module)
Jesus C.
WASHER WHIRLPOOL WTW5105HW0 High pitched grinding noise when basket is full of water and agitating. No noise during spin. Noise not coming from cam. Noise coming from gearcase and agitator. Ordering parts. ; ordrng 1 W11093899 and 1 W11164183
Douglas H.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Unit not cooling. Suspected leak. Upon installation of dipper drier found unit was severely over charged. Compressor couldn’t push Freon properly. Compressor still testing good. Replaced drier and service port. Vacuumed unit, held vacuum. Charged unit held charge. Unit began cooling immediately upon testing. ; used 1 WPW10143759 (DRIER-HV) from stock"
Justin R.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS02 "Replaced magnetron, console, cover plate for unit. Tested to complete."
Colton B.
RANGE WHIRLPOOL WFE550S0HZ1 Issue is a bad burner. Got wrong part. Marcone had RF and LF burner part numbers swapped. Reordering and returning. ; ordrng 1 W10823729 (RF BURNER )
Jesus C.
WASHER WHIRLPOOL 0 Customer wants to reschedule. Will call to make appointment. ; saved tckt
Jesus C.
DISHWASHER KITCHENAID KDTM384ESS2 Tested unit. Found adjuster on left side is broken. Rail on left side is also broken. Welds on rail broke off. Will need to replace rail and adjuster. ; ordrng 1 WPW10546503 (adjuster)
Adam H.
WASHER WHIRLPOOL WTW5000DW3 Control that was delivered correct packaging but wrong board. Replaced lid lock tested unit issue resolved.
John L.
WASHER MAYTAG MVWB835DW4 "Installed components, issue has been resolved."
John L.
DRYER AMANA NED4655EW1 "Installed components, issue has been resolved."
Adam H.
DRYER MAYTAG MEDB835DW4 Installed components tested unit all temperatures and voltage come back as good. Issue resolved
Adam H.
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for lid lock failure. Replace lid lock with pre-Id part calibrated unit ran verification cycle issue resolved
Shawn W.
REFRIGERATOR KITCHENAID KBSD608ESS01 Found that the 3 lights on the right side of the fresh food section are dimmed and the lower left light is is dimmed as well. The middle left light is out and the upper left light is fully on. All lights in the freezer section are fully illuminated. Unit will need a new LED.; ordrng 1 W10908166 (module)
Michael R.
DISHWASHER WHIRLPOOL WDF590SAJM0 "No error codes on arrival. Noticed the drain hose was not elevated to keep the water from going back into the dishwasher, rerouted hose, also the rinse aid was empty in the dispenser, advised that needed to filled at all times. Ran a diagnostics test, completed with no issues or error codes, appliance is working normal."
Colton B.
ICEMAKER (STANDA WHIRLPOOL ES5LHAXSA01 "Customer issue is no ice production. Ice maker is not getting voltage, ordering new control to resolve issue. Quoted customer on return visit. ; ordrng 1 4388932 (CONTROL)"
Shawn W.
VENT HOOD KITCHENAID KVUC606JSS0 "The fan motor for this unit had all open ,lines on the various resistance checks from the service manual. I’m ordering the switches as a contingency. I called Tech Line and there are no definitive specs for checking the switches. Because there is no service manual I could not figure out how to put the switches back together. Called Tech Line and they were unable to help either. I also had problem s getting the hood back in position be cause the wires were to tight. I had to disconnect some wires to get the hood back up for safe keeping. I spoke with Nik and he suggested calling Amanda to arrange for one of the Supervisors to come out and put the unit back correctly. I ordered parts for the repair but will need a supervisor assistant to put it back together.; ordrng 1 W10853393 (swtch-rckr) and 1 W11193832 (swtch-rckr) and 1 WPW10293966 (blower-fan)"
Adam H.
WASHER WHIRLPOOL WTW4816FW2 Install to put it calibrated unit issue resolved
John L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed components, tested after installation. Issue has been resolved."
Richard G.
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Customer complaint is that the unit is dispensing warm water and that the air diffuser had ice build up and was leaking water. Verified issues. Determined bad diffuser. Ordering diffuser and thermistor.; ordrng 1 W11317276 (diffuser) and 1 WPW10384183 (thermistor)
Adam H.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Inspection of unit shows cabinet damage in front right corner of the units. Cabinet damage is considered non-repairable. Contacted tech line for documentation. Documentation actually turn into live video chat/feed so there was direct video recording of damage to unit. Tech did state that it would be considered non-repairable SR number 7727935641. My phone did power off at end of video while still taking instruction from tech line. I was informed however to give customer Whirlpool phone number and file number. Issue resolved
Adam H.
WASHER AMANA NTW4516FW Apt 1408. Inspection of unit shows no error codes. Customer states it has only happened the one time and she stopped the unit as soon as she was able. Calibrated unit ran verification cycle no issues found unit runs as designed. I did inform customer on proper loading techniques and instructions for nope distribution and also that sometimes the unit will shift a load during wash cycle that can cause problems she was having. Issue resolved
Jim G.
RANGE WHIRLPOOL WFE320M0ES2 Control board is faulty. Voltage readings indicate a flawed relay(s).; ordrng 1 W11122560 (cntrl-elec)
Jim G.
DRYER AMANA NED5800HW0 TJ SR# 7727938174 UI console is no responsive. Verified voltage to ACU (120 VAC) and from UI J connector (~12 VDC); ordrng 1 W11378950 (UI CONSOLE )
John L.
RANGE AMANA ACR4303MFB3 "Inspected unit, tested burners burners do heat. Also burners due time out as specified in service pointers and come back on center bunnies depressed. Advise customer on how coils function on this unit, and explained anything to be cooked on this unit must be heavy enough to depress the buns or burners to work properly. Issue resolved."
Chris S.
DISHWASHER WHIRLPOOL WDT750SAHZ0 There is a calcium film on the interior of the dishwasher. I checked for error codes and found F2E1 code. I cleared the code and did a service diagnostic cycle. All operations check ok. I instructed customer on cleaning the dishwasher with AFFRESH. Customer will observe.
Christian G.
MW-HOOD COMBO WHIRLPOOL WMH32519HZ3 "Issue stated by customer: CSI mw hood light stays on. Light bulb had burned out due to light always being on regardless of selection in unit. Found socket was grounded somewhere. Ordering socket, wiring harness and control board.; ordrng 1 W10210871 (holder,lamp) and 1 W11219761 (harns-wire) and 1 W11342846 (cntrl)"
Uriah B.
WASHER WHIRLPOOL WTW4816FW2 "W11210459. Found F8e1Water flow seems ok. Cx to observe. If malfunctions again, will come back with valve."
Uriah B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found the ice auger not turning. Reset unit. Adjusted water into unit to reduce ice bridging. All checks ok. ; used 1 WP8567668 (Tie) from stock
Shawn W.
WASHER LG WT5270CW "Replaced the switch assembly sensor. Ran a load and it sensed, filled, washed, rinsed, spins and drains. Unlike other models the water level/pressure sensor’s on an LG are based on frequency measurements. The operation is based on the displacement of the coil attached to the diaphragm. When the coil raises or lowers it changes the electronic characteristics of the oscillator circuit. The frequency differences are read by the main control board. Ohms can lie sometimes. It appears that the mechanical failure in the pressure sensor in conjunction with a failing control board was disturbing the microprocessors understanding of the water level. Unit appears to be fully operational. I stayed in the home to run through a complete Cotton/Normal cycle. I explained to the customer that I would call later in the day and in a few days and that we will continue to have the new control board come in depending on the progress of her follow on wash cycles.; pckd up 1 6501EA1001R (
Jim G.
REFRIGERATOR SAMSUNG RF4287HARS Steven reference# 700388777Ambient refrigerator temp sensor error = 5E Collected service fee. ; ordrng 1 DA32-10104N (temp sensor)
Uriah B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Found dual valve leaking by slowly. Replaced valve. All checks ok. ; used 1 W10341329 (Dual valve) from stock
Chris S.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 The floor is sloped in one direction causing the RC door to swing to the open position. I didn’t have the necessary shims to shim the right side of the refrigerator. I instructed customer on how to shim it.
Uriah B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cx still still concerned that the ice dispenser is dispensing crushed when calling for cubes. Explained that the dispenser will dispense some crushed with cubed, simply because of design. Adjusted the water to the unit to try to reduce bridging to the cubes will not get stuck in the dispenser. Cx still experiencing freezing in the fridge compartment randomly. Adjusted the freezer temp to +1 degree. Cx to observe."
John L.
DRYER MAYTAG MEDX655DW1 "Inspected unit, found issue within vent lint chute. Chute has scaling and rust and a sticky residue which is catching lint and after some time blocks all air flow. Also motor not turning properly and clamps are not securing motor causing vibration. Replace all these components to resolve issues.; ordrng 1 339956 (seal) and 1 3404162 (motor clamp) and 1 347139 (seal) and 1 348368 (lint chute assy) and 1 3977393 (thermal cut-off) and 1 3977767 (thermostat 221 deg) and 1 694089 (sub 279711) and 1 8318268 (thermostat,internal) and 1 W10121316 (motor clamp) and 1 W10396032 (motor-drve) and 1 W10681051 (sensor) and 1 W10782659 (pad)"
Chris S.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 The defrost drain tube that passes through the bottom of the unit is collapsed causing the water to overflow into the bottom of the freezer compartment. Instructed customer to expect a call from customer service to schedule a replacement. Reference number 7727932222
Adam H.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Unable to find unit warehouse area is overflowing with product. Re-schedule; saved tckt
Chris S.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 I installed the fan blade and checked operation. All operations check ok. Customer will observe ice production.
Chris S.
WASHER WHIRLPOOL WTW8500DC5 I found a broken end of a small drill bit in the drain hose causing a noise.
Michael R.
WASHER MAYTAG MVWX655DW1 "Complaint is shakes violently and the water is spilling over and just keeps rinsing, long wash. No error codes, tested spin cycle on manual test shakes real bad, basket is real wobbly and bouncy, inlet valve is working properly, looked underneath, gearcase is leaking oil, unable to remove wash plate. Ordered parts to resolve issues ; ordrng 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11035751 (gearcase) and 1 W11116592 (cntrl-elec) and 1 W11130362 (suspension) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Chris S.
RANGE WHIRLPOOL WFE505W0HZ1 The heating element holder/support was moving as the element got hot and the cooled causing the holder to rub on the bottom of the oven liner. I installed a piece of aluminum foil under each side of the element support which seemed to eliminate the noise. I instructed customer on replacing the aluminum foil periodically.
Uriah B.
WASHER MAYTAG MVWC565FW1 Checked wire harness connections. Checked valve operation. Checked all other operations. Reset unit. Recalibrated unit. Found water was reversed and corrected. All checks ok. ; used 1 Wp8567668 (Tie) from stock
John L.
RANGE WHIRLPOOL WFG320M0BS3 "Inspected unit, igniter is not coming on tested igniter for continuity. No continuity on igniter, issue may be with igniter or possibly may control unit. Replace to resolve this issue.; ordrng 1 W10841330 (cntrl-elec) and 1 W10914411 (igntr-oven)"
Chris S.
WASHER WHIRLPOOL RTW4516FW2 The hot and cold water hookup was reversed. I switched it and checked operation. All operations check ok.
Chris S.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 I installed the UI and checked operation. All operations check ok. If the issue persists we will replace the hv board WPW10675033
John L.
DISHWASHER MAYTAG MDB4949SHZ0 "Unit not powering on, or randomly powers on and will not go through an entire wash cycle. Also UI was not responding when unit did turn on, was able to get unit into diagnostics. No codes pulled. Control issue, replace board and panel.; ordrng 1 W11133139 (console) and 1 W11168783 (cntrl-elec)"
Uriah B.
M/W OTR WHIRLPOOL WMH32519HT3 Door glass broken. Needs new door. W11247375. Biscuit color; ordrng 1 W11247375 (Door (Biscuit))
Uriah B.
RANGE KITCHENAID KGSS907XSP01 Between reds 42 volts acBlues 12 volts acYellow 3-4 volts acBad transformer. SR 7727934484; ordrng 1 WPW10111628 (Transformer)
Chris S.
RANGE KITCHENAID KFED500ESS03 The right front burner switch is turning on the light without turning the burner on. We will replace the switch. The oven took about 22 minutes to preheat in a convection cycle. ; ordrng 1 WP7403P23860 (SWITCH )
Chris S.
WASHER WHIRLPOOL WTW8500DW FOR There are 2 error codes. F6E2 F6E3. The UI will need to be replaced; ordrng 1 W11095623 (console)
Chris S.
WASHER MAYTAG MVWX655DW1 The drive pulley is striped on the motor shaft. ; rqstng P&A on 1 W11283592 (motor-drve)
Adam H.
REFRIGERATOR MAYTAG MFW2055FRZ00 Inspection of unit shows large gap on right hand side of freezer compartment causing freezer to grow ice extensively. Replace rails and door to resolve issue. Job does have concession but putting in authorization due to timeframe of door arrival; rqstng P&A on 1 W10397635 (slide) and 1 W10397636 (slide) and 1 W10858419 (dor-fip)
Adam H.
WASHER WHIRLPOOL WTW4816FW2 Inspection of unit shows error code for long Fill no fill as well as stuck key. Both manual and automatic testing of unit show good function on all other components. Replace water valve to resolve issue.; ordrng 1 W10869799 (valve)
Adam H.
DRYER AMANA NED4655EW1 Customer complaint of unit getting very hot before stopping states she can almost tell when it’s going to happen. Inspection of unit shows fuses and heating elements in good condition. Unit is getting excellent voltage and airflow. Thermal fuse again has blown out. Replace thermal fuse from truck stock issue resolved.
Michael R.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Installed new module in the freezer, all the lights in the appliance are working normal"
Adam H.
WASHER WHIRLPOOL WTW8500DC0 Cording to all information available shows this unit is well out of manufacturing warranty. Issue resolved
Michael R.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "The water dispenser and ice are not working. Water pressure is good coming from the house, removed the filter to see if it would make a difference, didn’t work, paddle is good, ordered inlet valve and quoted customer, collected for SCF, balance of ordrng 1 W11043013 (valve)"
Michael R.
RANGE WHIRLPOOL RS696PX600 "Door was locked, I was able to unlock it manually. Elderly lady, advised her she would have to pay labor in ordered for me to tear into the appliance to figure out the cause plus the part. It’s possible it is the door latch but could possibly be the control. Didn’t want to spend the money at this time. Showed her where the latch was and how she could unlock it with a clothes hanger"
Adam H.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Inspection of unit shows compressor not turning on. Replace control start device and capacitor to resolve issue; ordrng 1 W10590083 (capacitor) and 1 W10798748 (start-dev) and 1 W11207397 (CONTROL )
Michael R.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Defrosted the evaporator and installed evaporator motor assembly, the appliance is working normal. The customer already paid in full"
Michael R.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Not making ice fast enough, no error codes on the ice maker, all functions of the ice maker are working normal, except the ice maker fan is dragging, ordered part to resolve issue ; ordrng 1 W10846539 (evaporator fan blade)"
Michael R.
DRYER MAYTAG MEDX655DWO "Complaint, taking too long to dry. Voltage is good at both outlet and appliance, all the fuses and element are good. Ran the appointment it’s getter nice and hot, the air vent goes through the attic to the roof, customer said he has checked it, the appliance is working normal"
Adam H.
OVEN JENN-AIR JJW2430DP03 Inspection of unit shows no power to oven switch breaker Unit remain same condition no power to interface. Based on the fact that customer states unit was in self clean cycle when power was lost and unit was stuck in lock position I believe that thermal fuse is most likely cause. Ordering control thermal fuse consul and power supply to resolve issue. ; rqstng P&A on 1 W10260060 (cntrl-elec) and 1 W10782117 (fuse-thrml) and 1 W11040195 (cntrl-elec) and 1 W11102200 (console)
Michael R.
WASHER MAYTAG MVWX655DW1 "F5E2 error code, cleared error code, tested lid lock, it’s not functioning. Installed new lid lock from truck stock, calibrated and performed a diagnostics test, completed with no issues or error codes, the lid lock and appliance are working normal ; used 1 W11307244 (LATCH) from stock"
Adam H.
WASHER WHIRLPOOL WTW5000DW Due to time constraints I was unable to reach Lowe’s job before Store closed. Rescheduling for tomorrow; schdld next appmnt for 5/20 WED !
Adam H.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install components resolve the cooling and frosting issue. But the frost was so bad that it wind up cracking one of the freezer bins and needs to be replaced. Ordering been to resolve issue; ordrng 1 W10485089 (stop-pan) and 1 W10485096 (stop-pan) and 1 W10704091 (bin-freezr)
Adam H.
RANGE WHIRLPOOL WEG745H0FS0 Installed components tested unit issue resolved
Shawn W.
RANGE JENN-AIR JDRP548HL00 Found that the left rear Assembly Valve Manifold goes past off when turning to the right allowing gas to keep coming out the flame spreader. All the manifolds for the knob push in to activate. This one just turns. This will need to be replaced. Part ordered.; ordrng 1 W11320017 (MANIFOLD)
Shawn W.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Replaced Ice Maker. Checked harvest. Checked motor. Tested water fill. Temperatures are within spec. Unit fully operational. Service fee was collected on previous call.
Ezequiel V.
WASHER MAYTAG MVWC565FW0 "Checked washer found unit operating as designed, units drain hose was to 6in into drain pipe. Adjusted hose. Also found error code F0E2 over suds causing unit no to drain. Cleared debris from in between basket and tub tested washer unit is working as designed. Job complete."
Christian G.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Issue stated by customer: no cool. Spoke with Techline previously who recommended replacing control board. Issue got escalated to engineering who recommended checking pub connections p9 and p22. Unit was clicking still and fans were not running. Replaced Orion box and clicking had stopped, could it get RC fan to run. Replaced evap cover w/fan unit began to cool. Unit currently at 43 degrees after waiting an hour and speaking to Techline, ref#77276014055. Informed customer it may take up to 2 hours to fully cool to set temps. Unit tests good at this time. Per N.R., parts would be covered. Charged customer labor for all visits, collected $162.38(150+tax) via card."
Jesus C.
WASHER WHIRLPOOL WTW5000DW0 "Complaint is unit not spinning g out clothing fully. Found gearcase leaking oil. Oil causing belt to slip on pulleys. Will need to replace gearcase, motor, and belt to correct issue. ; ordrng 1 W11035751 (gearcase) and 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt)"
Jesus C.
WASHER MAYTAG MVWC416FW0 Complaint is that agitator is loose. Found agitator barrel loose. Center screw backed out. Tightened down center screw. Agitator is sitting flush. No movement. No further issues. Job complete.
Jesus C.
WASHER WHIRLPOOL WTW5000DW1 Complaint is washer not draining water. Tested unit. Drain pump not running. Good power to pump. Pump is bad. Replaced with new drain pump. Ran diagnostics test. Drain pump is running. No further issues. Job complete
Jesus C.
REFRIGERATOR SAMSUNG RF28HFEDTSG/AA Complaint is ice buildup in fresh food ice maker and will not produce ice. Called Samsung tech line. Suggest using kit pn Da82-02705a to correct issue. #7003765592; ordrng 1 Da82-02705a
Jesus C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Installed new reservoir. No issues during testing. Unit is working properly. Job complete.
Jesus C.
REFRIGERATOR WHIRLPOOL WRS586FLDM01 Installed new control. Ice maker going through harvest. Found fill tube was frozen. Found service pointer for fill tube issue. Will need to install new wire kit. ; rqstng P&A on 1 W10874772 (wire-jumpr)
Jesus C.
WASHER MAYTAG MVWB865GW0 Installed new lid latch. No issues during testing. Tested to complete.
Jesus C.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Complaint is not cooling in fresh food section. Found ice buildup on top right of evap. Evap fan is working. Unit having sealed system issues. Will order new evap and reschedule for sealed system tech. ; ordrng 1 W10836706 (evaporator)
Jesus C.
REFRIGERATOR WHIRLPOOL WRS321SDHW01 Complaint is unit will drop ice intermittently at random times during the day. Tested unit. Having some issues with ice dispensing. Will need to replace UI to correct issue. Customer also wants a new water filter. Advised customer that they are responsible for cost of filter. Will collect payment for filter on next visit. ; ordrng 1 EDR1RXD1 (water filter) and 1 W11214887 (cntrl-elec)
Jesus C.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Complaint is some food freezing in fresh food section. Tested unit. All fans working. Good frost on evap. Will need to replace fresh food thermistor. ; ordrng 1 W10452402 (thermistor)
Douglas H.
REFRIGERATOR SAMSUNG RF4287HARSXAA "Unit needs filter changed. Researched unit model number to find that original filter is no longer made and in order for new style filter to be installed, unit would need updated filter head. Quoted 211.57 for P&L. Collected Sc of 113.66 for grand total of 325. At this point customer didn’t want to proceed with repair. ESTIMATE ONLY!; rqstng P&A on 1 DA97-08006B (FILTER HEAD)"
Douglas H.
ICEMAKER (STANDA WHIRLPOOL WUI95X15HZ00 Unit overfills with water. Finding issue to be faulty water level sensor in RECIRC pump. Ordering RECIRC pump to resolve the issue. ; ordrng 1 W11325175 (RECIRC PUMP )
Douglas H.
MICROWAVE OVEN KITCHEN AID KBHS109BSS00 ESTIMATE ONLY! UI console shorted out. Found to be caused by infestation. Quoted 786.91 for P&L collected Sc. ; rqstng P&A on 1 WPW10420954 (CONSOLE)
Douglas H.
DISHWASHER WHIRLPOOL WDT720PADM1 "Unit not functioning properly. Had f7e1 heater fault. Ran diagnostics testing to check unit for functionality. Motor not functioning. Also found unit vent assembly not functioning. All other functions are working properly. Quoted 594.61 for Sc, P&L plus tax. Customer declined repair. Collected Sc of 113.66"
Douglas H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Unit freezing up EVAP, ran diagnostics testing to check heater functions. Heater functioning properly. Finding cause to be faulty UI board. Ordering UI to resolve the issue. Unit will need to be defrosted upon return ; ordrng 1 W11214887 (UI CONSOLE)"
Ezequiel V.
WASHER MAYTAG MVWC555DW0 Checked washer found washplate gear smooth no groove For gearcase to agitate. Checked gearcase threads no discrepancies found. Collected service call fee. ; rqstng P&A on 1 W10902814 (washplate)
Douglas H.
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Confirmed diagnosis of leak in SS. Found leak at previous dryer. Replaced dryer and service port to resolve the issue. Vacuumed and recharged unit. Unit began cooling immediately upon testing. No further issues at this point.
Justin R.
DRYER WHIRLPOOL WED6120HC0 Unit will spin during diagnostics mode but will not engage when trying to run a cycle. Need to order control board and door switch. ; ordrng 1 W11307535 (DOOR SWITCH ) and 1 W11413572 (CONTROL BOARD )
Ezequiel V.
COOKTOP GAS WHIRLPOOL WCG55US0HS00 Replaced back left valve assembly due to low flame. Unit is working as designed. Job complete.
Jim G.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Upon return visit verified that there was also a freezing up issue at the refrigerator evaporator. Thawed unit but will also replace thermistor as a precaution. ; ordrng 1 W10574307 (cover-evap) and 1 WPW10383615 (thermistor)
Christian G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Issue stated by customer: no ice, not dispensing water. Found unit barley giving water and ice try empty. Checked valves at bottom of fridge and there was no water coming from valves. Pulled unit out and water line was kinked. Re secured line and stabilized line so there wouldn’t be any more kinks. Water dispenser. Ice maker did t not fill. Found fill valve frozen. Cleared line. Unit passed ice harvest and fill test. Informed customer to toss first 2 batches of ice. Unit tests good. Informed customer of survey."
Tommy B.
DISHWASHER KITCHENAID KDTM404EBS2 issue is the door will not close. This is a result of bent tub not allowing the door catch to be engaged. Ordering tub to resolve issue. ; rqstng P&A on 1 W10681512 (tub-dishwr)
Christian G.
RANGE WHIRLPOOL WFC150M0EB4 Previous tech came and replaced burners. Customer said she had t tested burners since. Replaced control. Unit tests good
Tommy B.
RANGE WHIRLPOOL WFG515S0ES1 CVS visit found burner to be restricting gas flow. Swapped out with new brake burner to resolve issue this time. Unit testing good. No further issues at this time.
Richard G.
WASHER MAYTAG MVWC465HW2 "Customer complaint is that the unit went through sensing fill and wash, then all lights on the unit went blank. Entered diagnostics and found error codes F8E1 no fill long fill, ran unit through automatic test. Found issue to be with valves and control.; ordrng 1 W11210459 (valve) and 1 W11249158 (cntrl-elec)"
slockhart@appliancecareoftexas.com
WASHER WHIRLPOOL WFW8620HC1 DOP provided shows 1 year exactly from dispatch date unit under warranty Found door lock error codes tested assembly it has failed wiring good per tech sheet ordering new door lock rescheduling Friday. If issue not resolved ACU needed.; ordrng 1 W11316250 (LOCK)
Jim G.
DISHWASHER KITCHEN AID KDTM354ESS3 Motor is no responsive. Replaced sump/motor assembly. Issue resolved.
Tommy B.
ICEMAKER (STANDA KITCHEN AID KUIX505ESS2 Customer stated the Unit is not producing ice. Ran diagnostics and found the condenser fan motor to be nonfunctional. Ordering new Motor to resolve issues.; ordrng 1 W11123104 (motor-cond)
Shawn W.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Replaced hinges and they are functioning as designed currently. Unit fully operational.
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF555SDHB02 Fill tube froze to icemaker causing ice bin to freeze over due to poor water flow from valve tested pressure it was good needs new valve ice bin and fill tube set appt for Friday. If door is in before please have door sent with tech on this date instead of 20th.; ordrng 1 W11043013 (valve) and 1 W11185686 (ICE BIN) and 1 W11415785 (FILL TUBE)
Jim G.
REFRIGERATOR WHIRLPOOL ED2VHEXVQ01 It appear low water pressure might have been at fault. Modular ice maker passed all diagnostics and had already made a few batches of ice by the time I arrived. Issue resolved. Educated customer on water pressure level.
Justin R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Ice production is as designed, customer said drinks were freezing. Suggested making temp adjustments for less food in fridge. Also to make sure circulation is not effected."
Ezequiel V.
RANGE WHIRLPOOL WFC150M0EW4 Replaced cooktop harness upon replacing found damage to surface elements connection due to melting on harness. Ordering element to resolve issue.; ordrng 1 W11396790 (ELEMENT SURFACE)
Shawn W.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Unit is definitely not draining. Replaced drain pump. Unit started draining. No errors during diagnostics. Unit fully operational. Spoke to the client about low water softener piggy backing off drain hose possibly causing future problems with the drain pump. Instructed customer on proper dishwasher care and use.
Jim G.
WINE COOLER KITCHEN AID KUWS24RSBS01 Upon arrival could hear a very audible clicking. The source was the defrost timer. It appears to be intermittently malfunction. I verified with techline and spoke to Robert SR# 7727866431. Customer declined repair as they are considering purchasing new unit.
Tommy B.
REFRIGERATOR MAYTAG MRT118FFFH04 Last visit found vent door hinges creating a space between the gasket and freezer liner. Replaced with new hinges to resolve issue. No further issues at this time.
Shawn W.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Whole refrigerator would move when you attempted to open the refrigerator or freezer doors. The unit was not properly leveled. I leveled the refrigerator, locked in the feet and raised it slightly in the front to assist with door closure. Had customer try the doors for himself. He was pleased. Unit fully operational."
slockhart@appliancecareoftexas.com
MW-HOOD COMBO AMANA AMV2307PFB2 Removed unit for cabinet over range replaced burnt magnetron diode and thermostat tested unit all operations normal customer declined email.
Richard G.
WASHER WHIRLPOOL MHW5630HC0 "Customer complaint is that the unit is leaking from underneath. Entered diagnostics and found error codes F0E2 oversuds, F0E5 off balance load, F5E2 lock failure, F5E3 unlock failure. Found issue with control, valves, and lock. Will need second tech to help. Stacked unit.; ordrng 1 W11316250 (latch) and 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11325569 (cntrl-elec)"
Colton B.
DISHWASHER KITCHENAID KDTM404ESS3 "Issue is dishwasher not draining. Found issue to be a newly installed garbage disposal. Installer forgot to take the cap out before installing the drain hose. Removed cap from disposal, unit now drains well."
Jim G.
REFRIGERATOR MAYTAG MFF2558VEB8 Replaced lid however mistakenly ordered a drawer in stead of the end cap which is responsible for suspending the drawer lid. ; ordrng 1 W10874836 (endcap)
Richard G.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Customer complaint is that the icemaker has stopped working. Verified faulty icemaker. ; ordrng 1 W10838084 (harns-wire) and 1 WPW10300022 (icemaker)
Christian G.
WASHER MAYTAG MVWB765FC3 "Issue stated by customer: washing machine making banging/ scratching noises. Found gearcase seized and brad nail stuck in drain pump. New gearcase didn’t have slider. Replaced stator assembly, clutch, control, gearcase. Unit tests good. Informed customer of survey."
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WGE745C0FS01 "Pulled off cooktop rear panel elements wire harness and control no signs of burns tested no shorts in harness or elements preheated ovens and cooktop no smoke and unit turns off when switches not on. Issue most likely from vent, spoke to customer about this and advised to monitor unit next few times of use she also said RF burner stayed on once after use. Could not replicate advised customer that switch may need to be replaced Diagnostics paid by WP of customer approves repair in 90 days cost for parts tax labor is $181.54, repair declined at this time.; rqstng P&A on 1 WPW10312185 (switch-inf)"
Ezequiel V.
REFRIGERATOR KITCHEN AID KRSC503ESS01 Replaced thermistor and fan assembly due to icing over on evap. Replaced inlet valve due to poor pressure coming from dispenser. Tested refrigerator unit is working as designed. No error codes found during testing or operation. Job complete.
Jim G.
REFRIGERATOR MAYTAG MFF2558VEB8 Replaced lid however mistakenly ordered a drawer in stead of the end cap which is responsible for suspending the drawer lid. ; ordrng 1 W10874836 (endcap)
Colton B.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Went to replace freezer door. Found freezer wrong freezer door in box. Door needs a 6 pin connector but we keep getting 4 pin connector doors. Notifying parts department and reordering door. Not scheduling return date.; ordrng 1 LW11026355 (DOOR)
Steven G.
WASHER LG WM4370HKA "Checked washer found water backing up thru dispenser, cleaned tub inlet and hose checked operation unit working normal now"
Justin R.
REFRIGERATOR WHIRLPOOL WRS965CIAM00 "Calling techline to assist, Robert is assisting. 7727710640. Rechecked heater and bimetal. All checked good. Customer is going to buy a new fridge. Callback so no service call or labor charged."
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 "Transformer was damaged, need to order new one. ; ordrng 1 W11371266 (TRANSFORMER )"
Justin R.
MICROWAVE OVEN WHIRLPOOL WOC54EC0HS02 "One of the plate covers inside microwave shows burn damage. Need plate cover and console due to touch panel issues. Will also order magnetron, calling techline to document findings. Butch is assisting, will need to verify magnetron did not break off inside waveguide. Will order parts and call techline upon repair. 7727866520. Customer requesting afternoon appointment. ; ordrng 1 461967451001 (cover-plt) and 1 W11226473 (MAGNETRON ) and 1 W11297728 (console)"
Richard G.
WASHER WHIRLPOOL WTW8500DC5 "Customer complaint is that during the bulky items cycle the clothes come out dripping wet. Entered diagnostics and found error codes F3E2 inlet water temperature fault, F0E4 spin limited by water temperature, F8E1 long fill. Replaced inlet valves, cleared error codes, and ran unit through automatic test. Tested to complete. Unit is good to go."
Colton B.
DISHWASHER WHIRLPOOL WDF520PADM7 "Issue was a no wash dishwasher. Replaced sump and motor assembly. Unit tested good, no leaks observed. Collected P&L.; ordrng 1 W11025157 (SUMP & MOTOR )"
Colton B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Issue was a non operational dispenser due to dented door. Replaced door to resolve issue.
Colton B.
RANGE WHIRLPOOL WEE750H0HZ0 Issue is no power on unit. Confirmed correct voltage at wall. No voltage is going to the display board. Finding issue to be a bad control board. Ordering control board and returning.; schdld next appmnt for 5/26 TUE !
Steven G.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Checked refrigerator found freezer ice maker arm out of position, reattached to module checked operation unit is working normal now"
Tommy B.
DRYER WHIRLPOOL WED5620HW1 Customer stated that the issue is the unit is turning on and functioning intermittently. Sometimes the unit powers on but there is no lights on the display. Ordering a wiring harness to go along with the control board to resolve issue.; ordrng 1 W11310055 (harns-wire)
Ezequiel V.
DISHWASHER KITCHEN AID KUIDI02IRWH0 Replaced motor and sump assembly to resolve issue of rattling. Ran diagnostics test no error codes found during testing testing or operation. Job complete. Collected remaining balance
Justin R.
MW-HOOD COMBO KITCHENAID KMHS120ESS09 "Door is wrong color, need stainless door. ; ordrng 1 W10727601 (door/mw STAINLESS )"
Steven G.
REFRIGERATOR KITCHENAID KBFN502ESS02 "Checked refrigerator found lights in refrigerator section and freezer not working, went to replace freezer light and wire broke off in cabinet can not be repaired, customer to call Whirlpool SR7727864093"
Richard G.
DRYER WHIRLPOOL WED8500DC4 Customer complaint is that the unit is making the same vibration and rattling noise as before. Issue is coming from valve that lets water in during steam refresh. Ordering valve.; ordrng 1 W11314437 (valve)
Tommy B.
DISHWASHER MAYTAG MDB8989SHZ0 Previous visit swapped out a user interface with no improvement. This visit replaced with another new user interface and unit tested good now with no further issues at this time.
Steven G.
ICEMAKER (STANDA SCOTSMAN DCE33A-1SSD Checked ice maker found unit needs spinner and jets; ordrng 2 02-1840-00 (spray jet)s and 2 02-1841-00 (jet top)s and 2 A09543-000 (spinner jet)s
Colton B.
REFRIGERATOR KITCHENAID KRFF507HPS00 Issue was a bad ice maker. Replaced ice maker to resolve issue.
Shawn W.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS01 "Received error codes F6E4 User Interface/Appliance Manager state status mismatch and F8E0 Low fan speed under speed.multiple times since 9May2020. This unit will need new control boards, possibly a new user interface and blower. Parts ordered.; ordrng 1 W11248652 (blower) and 1 W11261164 (cntrl-elec) and 1 W11261165 (cntrl-elec) and 1 W11428578 (CONSOLE)"
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRFC300ESS03 "Found failed ice maker heater, ordered new ice maker from SSB set appt. for tomorrow.; ordrng 1 W10884390 (icemaker)"
Steven G.
DRYER MAYTAG MED5630HC0 "Checked dryer found unit making vibration noise, removed dryer front and found lint in blower fins, cleaned checked vent everything is clear and goes straight outside, dryer is working properly now"
Jim G.
COOKTOP GAS KITCHENAID KCGS550ESS01 The unit I worked on did not match this ticket however I verified with customer that this is the correct unit to be repaired. After checking voltage verified a faulty spark module. ; ordrng 1 WPW10475149 (module-spk)
slockhart@appliancecareoftexas.com
RANGE WHIRLPOOL WFE525S0HS1 DOP on servicebench 10/30/19 active and passive hinges failed replaced both installed door all operations normal advised of survey and paper
Jim G.
REFRIGERATOR SAMSUNG RF28JBEDBSR I contacted Samsung support and spoke to Eric reference#: 7003765055 who informed me that a service kit is needed to remedy this. It includes a new ice maker and heated drain line and one of two control boards. Service kit part #: DA82-02675A; ordrng 1 DA82-02675A (SERVICE KIT (ICE-MAKER))
Douglas H.
ICEMAKER (STANDA KITCHEN AID KUIC18NNZS0 "Unit not making ice. Found multiple issues. Primary issue was water level sensor not functioning, found issue to be corrosion on sensor and pump harness, then found RECIRC tube at top of EVAP not connected anymore, also found leak at filter housing. Quoted 529.78 for P&L. Collected Sc. ESTIMATE ONLY!; rqstng P&A on 1 W10863947 (TUBE) and 1 W11266112 (HOUSING ) and 1 WPW10485955 (PUMP HARNESS) and 1 WPW10485962 (WATER LEVEL SENSOR)"
Jim G.
COOKTOP ELECTRIC JENNAIR JIC4536XS00 Swapped with proper cooktop. Issue resolved.
Douglas H.
OVEN ELECTRIC (D WHIRLPOOL WOD77EC0HS00 Unit buy back. Customer had unit in garage. Picked unit and delivered whirlpool check to customer.
Shawn W.
WASHER MAYTAG MHW5630HC0 Repositioned washer.; schdld next appmnt for 5/20 WED !
Richard G.
WASHER WHIRLPOOL WTW8500DC1 "Replaced console. Ran unit through automatic test. All steps passed. Started unit on normal cycle, all good. Tested to complete. Unit is good to go."
Richard G.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Customer complaint is that the icemaker is not working. Verified issue. Replaced icemaker with truck stock. Tested to complete. Unit is good to go.; used 1 W10873791 (ICE MAKER) from stock
Richard G.
DRYER WHIRLPOOL WED49STBW1 "Customer complaint is that unit is not heating. Changed element and thermal fuse with truck stock. No change. Need to order thermostats and thermal cutoff; ordrng 1 W10900067 (cutoff-tml) and 1 WP3977767 (thrmst-fix) and 1 WP8318268 (thermostat), used 1 279838 (ELEMENT), and 1 WP3392519 (FUSE) from stock"
Colton B.
DRYER MAYTAG MEDB765FW0 "Issue was bad UI. Installed new UI to resolve issue. Unit tested good, no error codes."
Justin R.
MW-HOOD COMBO WHIRLPOOL WMH53521HZ4 Replaced damaged motor fan and tested to complete.
Jim G.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced front panel. Issue resolved.
Richard G.
DRYER AMANA NED4655EW1 "Customer complaint is that the dryer has stopped tumbling. Verified issue, belt was shredded. Repaired with dryer repair kit from truck stock. Tested to complete. Unit is good to go.; used 1 4392065 (REPAIR-DRYER) from stock"
slockhart@appliancecareoftexas.com
WASHER MAYTAG MVWB765FW3 "Found F8E1 and inlet temp errors, ran diagnostics found hot water inlet not operating replaced inlet valve with truck stock ran diagnostics and checked for leaks no leaks all operations normal. Advised of survey and paper.; used 1 W11165546 (VALVE) from stock"
Uriah B.
I-ENABLED DW MAYTAG MDB4949SHZ0 Dispenser letting rinse aid out at wrong time. Needs dispenser. ; ordrng 1 W10861000 (Dispenser)
Ezequiel V.
WASHER MAYTAG MVWC565FW0 "Checked washer found unit operating as designed, units drain hose was to 6in into drain pipe. Adjusted hose. Also found error code F0E2 over suds causing unit no to drain. Cleared debris from in between basket and tub tested washer unit is working as designed. Job complete."
Uriah B.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Cleared drain line as it was frozen over. Drains well now. Cleared the p trap as well. Found ice maker error E5. Need new icemaker. WPW10764668; ordrng 1 WPW10764668 (IM)
Uriah B.
DRYER WHIRLPOOL WED8000DW4 After test cycle. Outlet thermistor 4.2Inlet thermistor. 11.6 Cx describing long dry times and wrinkles at end of cycle. Thermistors reading fine. Moisture sensor checked good. Auto test showed good power 120 on each, 240 good. Airflow in test also came out good. Cx to change out/clean venting well.If callback, order thermistors
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Checked operation of the auger motor and bin arm. Solenoid checks fine. Noticed bridging between ice cubes. Requested customer reduce water flow to the refrigerator to attempt to reduce bridging between cubes. Two or three cubes connected together are getting jammed in the dispenser, even when dispensing cubed. Cx to observe.
Uriah B.
OVEN WHIRLPOOL WOC75EC7HS00 Power outage fixed issue. If callback, pre-ID the following parts:W11033422. HarnessW11261165. Appliance manager W11110951 Microwave electric control. Will need Chris with me as well. May want to confirm cx willingness to pay diagnose, parts and labor before going out. Or she agrees to diagnose and another visit for install, per normal operation
Doug M.
FREEZER WHIRLPOOL WRF767SDHZ01 "Inspected unit for freezer door gasket not sealing to cabinet,heated door gasket with hair dryer raised door an eighth inch ,gasket now sealing to cabinet,verified normal operation unit checks ok"
Uriah B.
WASHER MAYTAG MVWB865GW0 replaced slider and lid latch. ran calibration and auto test. all checks ok. cleared codes.; used 1 w10734521 (slider) from stock
Uriah B.
WASHER MAYTAG MVWX655DW2 "Found F0e5 error. Checked suspension, checked wire harness connections. Checked operation. All checks ok."
Uriah B.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Needs right refrigerator door gasket. ; ordrd 1 W10830274 (Gasket)
Uriah B.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Found wiring harnesses not connecting well. Intermittent power to the UI board. Needs freezer door. ; ordrng 1 LW11255360 (Left door)
Uriah B.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Found that the left door was not hitting the closing block. Needs shim on back right wheel. Cx to try to find shim.
Uriah B.
DISHWASHER KITCHENAID KDFE104HPS0 Replaced pump and motor. Ran auto test cycle. All checks ok.
Uriah B.
RANGE WHIRLPOOL WFE550S0HZ1 Replaced both hinges. All checks ok.
Uriah B.
RANGE WHIR n/a "re-wired the range receptacle with new. ; used 1 1234 (3-prong receptacle), and 1 hdyejh (3 prong pigtail) from stock"
slockhart@appliancecareoftexas.com
DISHWASHER AMANA ADB1400AGB1 Called CXC for entitlement check since customer had no DOP paper work spoke to Andrea SR number unit not covered without DOP. This is same home i was at for range and there was roach problem that caused failure suspect same issue for dishwasher snapped photo of the dead bugs under unit advised customer hed be liable for service fee if he wants service customer declined.
slockhart@appliancecareoftexas.com
DRYER WHIRLPOOL WED92HEFW1 "Tested exhaust temperatures removed panels vacuumed lint build up inside of cabinet and reassembled ran diagnostics checked operating thermostat and element, unit operating as designed ."
Jesus C.
REFRIGERATOR MAYTAG MRT311FFFZ Removed doors. Switched brackets. Reversed doors. Tested unit. No further issues. Collected payment for service. Job complete.
Tommy B.
OVEN ELECTRIC (S KITCHENAID KEBS109BSS01 Last visit found a faulty temperature probe jack. This visit swapped out with new parts to resolve issue. Unit tested good at this time. Collected parts and labor from customer.
Tommy B.
DISHWASHER MAYTAG MDB8989SHZ0 Last visit found faulty user interface and control. This visit swapped out with new parts to resolve issue. Unit tested good now with no further issues at this time.
Tommy B.
WASHER MAYTAG MVWX600XW0 "In call ahead, customer had questions regarding service and parts and labor costs. She decided she would not like to proceed with repairs and would rather purchase a new unit. Customer to call back if she wishes to proceed with repairs."
slockhart@appliancecareoftexas.com
REFRIGERATOR KITCHENAID KRMF706ESS01 "Removed ice maker replaced removed and replaced UI and control, plugged on and tested all operations normal."
Tommy B.
DRYER WHIRLPOOL n/a The issue is that the drum is not spinning. Found it should be the belt has slipped off of the pulley. Resolve issue by sliding the belt back over the motor. Collected service call and labor.
Jim G.
RANGE WHIRLPOOL WFG320M0BS3 Updated temp calibration to correspond with actual temp. Issue resolved. Only found temp to off by 15 degrees.
Jim G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Verified E2 error (ice maker motor lost position) Icemaker however is working and has since appt made several batches of ice.
Steven G.
RANGE AMANA AGR5330BAS3 "Checked range found clock not setting keeps flashing, replaced clock checked operation unit working normal now"