We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78212
Garry
Job Details: 05/24/2022
Customer complaint of washer not progressing through cycle. Previous visit found failure at run capacitor, worn splutch, and drive belt. Replaced Capacitor (W11395618), Splutch Kit (W10721967), and Drive Belt (W11239857) to resolve issues. Job complete, unit is good to go. No further issues at this time.
We serviced a
JENN-AIR MICROWAVE OVEN
Model JMW2430DS01
Near Olmos Park, TX 78212
Garry
Job Details: 05/24/2022
Customer complaint of F2E1 error code on MW/Oven combo, rendering both appliances unusable. Located circuit breaker and power-cycled unit to no avail. Ordering Control Panel (W10887855) to address issue. Part showing OOS. Please schedule for soonest availability once parts arrive. ; rqstng P&A on 1 W10887855 (Control Panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near San Antonio, TX 78229
Garry
Job Details: 05/24/2022
Customer complaint of DW no longer washing dishes as well as it once did. Previous visit found that Pump & Motor Assembly is operating inefficiently. Replaced Pump & Motor Assembly (W10861526) to resolve issue. Tested unit & checked for leaks. Reviewed best practices with customer. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Kerrville, TX 78028
Garry
Job Details: 05/24/2022
Customer complaint of washer not filling with water. Previous visit found the following stored fault codes: F16 & F12. Upon review of WP Tech Sheet, with and without engineering code, these fault codes were not included in the documents. According to Techline (SR#7733245540 Scott), WP has a bulletin which dictates any machine displaying unpublished error codes must have Timer/CCU replaced. Replaced Timer/CCU (W11574590) to resolve issues. Tested unit and machine is checking good. No leaks. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78255
Jay
Job Details: 05/24/2022
Unit is not making ice. In diagnostic resivoir is reading as full despite being empty. Ordering inlet valve and recirculating pump. Quoted customer 358.42 for parts and labor. Collected service call by card. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10897719 (Inlet valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Schertz, TX 78154
Daniel
Job Details: 05/24/2022
Customer reported unit now starting up. Upon arrival found unit missing door strike. Installed new door strike. Unit now starting as it should and all components functioning as needed. Unit functioning as designed.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/24/2022
"Our customer now has a different noise that they are concerned about. There is a slight humming noise that sounds like normal operation of the motor to me. The loud noise from the rollers is now gone due to my cleaning out the unit and installing the dryer repair kit. I agreed to take an audio recording of the unit to play for my Supervisor as well as to call Whirlpool Tech Line for any suggestions. I played the audio for DH and he felt it was normal operating sound and if anything it is coming from the motor. The motor is functional but could be causing that noise since I cleaned it with my vacuum. As typical it was full of dust as was the rest of the interior of the unit. I spoke with Bruce, Senior Technician at Whirlpool as well SR# 7733731585. There is a 120 month extended limited warranty on the motor for parts but not labor. We can also replace the bracket for the pulley which use to come with dryer repair kits years ago. Unfortunately the blower wheel on this model is plastic and usually will strip because of the design and therefore all the other components would possibly need to be replaced. These parts are not covered under the limited extended warranty. Worst case scenario quote: $455.31 Parts $200.61. Service Fee waived. NR approval. Tier 3 Labor jump with 5 additional parts. $220. Tax $34.70. I spoke with our customer and explained the process of trying to improve the slight humming sound from the motor and that I would only use whats needed but provided the worst case scenario for a slight improvement in sound. They will let us know what they decide.; rqstng P&A on 1 W10837240 (Bracket) and 1 W11126010 (Motor) and 1 W11246350 (Housing) and 1 WP697772 (Blower Wheel) and 1 W10578053 (Base), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/24/2022
Unit not cooling. Found leak on dye drier. Fixed leak. Recharged unit. Will reschedule to check for leaks. ; schdld next appmnt for 6/1 WED !
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bulverde, TX 78163
Jim G.
Job Details: 05/24/2022
I verified a loose drum and an obstruction. I was able to clear it and secure harness with wire tie. Issue is resolved. ; used 1 WP8567668 (Wire tie) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Schertz, TX 78154
Daniel
Job Details: 05/24/2022
Customer reported water leaking through ice dispenser chute. Upon arrival found clump of crushed ice stuck in the ice dispenser chute. Checked ice bin and all ice was normal so I know the ice maker was not overfilling. Ice maker successfully harvested and filled. Called techline and they confirmed that this is a common issue. They recommended when customer presses paddle to dispense ice that paddle is pushed back all the way to prevent any ice from getting stuck behind dispenser flap. Unit functioning as designed. Gave customer instruct on usage.Sr 7733728015; used 1 WP8567668 (Tie wire) from stock
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH53521HZ5
Near Schertz, TX 78154
Chris S.
Job Details: 05/24/2022
"Replaced magnetron, transformer , and light socket. Tested unit everything working properly."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSF705HPS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/24/2022
Customer concern is that the picture in the manual shows the bail arm in the down position when icemaker is on and the arm in the up position when off. But has never seen the icemaker in the lower position. Icemaker is working well. Informed customer that this style of icemaker the bail arm moves up and down mechanically when going through ice harvesting and when checking ice levels. Unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near San Antonio, TX 78254
Sebastian
Job Details: 05/24/2022
Changed out ice maker tested unit collected customer to monitor
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Converse, TX 78109
Chris S.
Job Details: 05/24/2022
Replaced main harness tested unit everything working as designed.
We serviced a
SAMSUNG DRYER
Model DVE52M865OV/A3
Near Converse, TX 78109
Chris S.
Job Details: 05/24/2022
Replaced blower wheel and motor test unit everything working properly.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Antonio, TX 78259
S
Job Details: 05/24/2022
Upon arrival replaced faulty terminal block with new terminal screws and terminal block. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near San Antonio, TX 78258
S
Job Details: 05/24/2022
Upon arrival tested unit in fast spin and fast agitate mode. Unit functions as designed. No further issues at this point. Contacted tech line to get the unit info documented. Spoke with manager and advised of proper instruct and install. JR-SR-7733730572
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near San Antonio, TX 78245
Jay
Job Details: 05/24/2022
Customer bought and said its not working. Loud and doesnt heat. Heating element testing fine. Ordering motor and sumo assy.; ordrng 1 W11416363 (Motor assy)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near San Antonio, TX 78218
Chris S.
Job Details: 05/24/2022
Replaced door everything working as designed and has a good door seal.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/24/2022
Front door glass broken. Adhesive for door glass failed. Called tech line. Sr 7733730930. Documented with safety. Authorization W12XM60WPL1. Parts and labor covered. Safety reference 7733716781. Will order new door. Will reschedule once part arrives. ; ordrng 1 W11176456 (Door)
We serviced a
SAMSUNG WASHER
Model WV55M9600AW-A5
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/24/2022
Our customers lower washing machine sounds like a rocket ship taking off in spin. This unit will need to have the bearings replaced. Unfortunately one of the parts is not available anymore. I advised our customer to reach out to the manufacturer or look into her warranty to see if Samsung would have a limited extended warranty for these parts because the repair minus the one part unavailable is cost prohibitive. I was able to find the part. Updated Quote: $1524.36 Parts $822.08 Service Fee $124 Tier 6 Labor additional part discounted $337.45 Additional Tech Needed $124.75. Tax $116.18. Our customer paid our service fee at $134.23. The remaining balance upon completion of repair would be $1390.23; rqstng P&A on 1 DC97-19645C (Tub back) and 1 6031-001641 (Washer) and 1 DC97-16086B (ASSY DRUM;WF457ARGSGR)
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near Spring Branch, TX 78070
Jim G.
Job Details: 05/24/2022
Replaced all wiring and gridcutter. Issue is resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78253
Richard G.
Job Details: 05/24/2022
Customer complaint is that the ice is not dispensing. Found the auger motor to be stripped. Will need to order auger motor. Collected service fee.; ordrng 1 W11310391 (Auger motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near San Antonio, TX 78249
Drew
Job Details: 05/24/2022
"Upon arrival replaced door. Hose at bottom didnt match up. Called and asked a few techs if they had ran into the situation was told to shave hose down a bit. Didnt work, removed new door and replaced with old. Advised customer I needed to re order door, door is OOS. Will call tech line later when available to ask about door issue. ; ordrng 1 LW11202404 (dor-fip)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Boerne, TX 78006
Drew
Job Details: 05/24/2022
"Upon arrival tried removing agitator but bolt is seized on. Found a small amount of oil indicating gear case leaking. Need to order drums, and other parts associated with replacing the gear case and drum. Tub and drum are OOS ; ordrng 1 W10752187 (screw) and 1 W11550891 (Agitator) and 1 W11178227 (Basket assembly) and 1 W11551646 (Spanner) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (screw)"
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX535HPA01
Near Kerrville, TX 78028
Drew
Job Details: 05/24/2022
"Upon arrival called tech line spoke with Anthony and received Sr 7733732073 was told to run diagnostic, found evap thermistor was faulty and not engaging. Also found sensor in the recirculation pump was faulty also. Customer is concerned with heat the unit is giving off, checked fan and was running. Tech line said the unit hasnt been able to turn off and is producing more than normal heat. Was told to order recirculation pump and pump harness since the evap thermistor is attached to harness. Was told to ohm out evap thermistor/check harness upon return. On test mode after part install Water valve should fill, max ice light should go from blinking to solid. Evap test max ice light should start blinking once done. ; ordrng 1 W11542867 (Recirculation pump) and 1 W11126268 (harns-pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/24/2022
Installed new ice maker. No issues during testing. Job complete.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI95X15HZ00
Near San Antonio, TX 78256
Sebastian
Job Details: 05/24/2022
#9510. Replace external drain pump and tubing tested unitested unit unit is working no leaks got signature
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near San Antonio, TX 78238
Jay
Job Details: 05/24/2022
F9e1 code was found. Long drain. Lifted machine to access drain pump and found the lower wire harness is out of the socket. Ordering lower harness.; ordrng 1 W11591637 (Lower harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Canyon Lake, TX 78070
Jim G.
Job Details: 05/24/2022
I verified a faulty actuator. Replaced part. Issues resolved. ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near San Antonio, TX 78253
Jesus C.
Job Details: 05/24/2022
Installed new ui and control. Temperature probe test good. Calibrated oven. Lowered 15 degrees. No further issues during testing. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRSC703HPS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/24/2022
"Customer states the previous tech fixed the water issue, but the icemaker is not working. Tested icemaker, it is operating fine. Issue is with the dual inlet valve. Ordering valve.; ordrng 1 WPW10341320 (Dual valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near San Antonio, TX 78257
Jesus C.
Job Details: 05/24/2022
#1869. Installed new bi metal. No further issues during the. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hollywood Park, TX 78232
S
Job Details: 05/24/2022
Upon arrival customer stated unit would make a weird noise in the air filter. Verified a faulty air diffuser. W11175955 Air diffuser to resolve issue. Customer wants be serviced at 8am due to having to leave at work at 10am. ; ordrng 1 W11175955 (Air diffuser)
We serviced a
WHIRLPOOL VENT HOOD
Model WVW73UC0LS
Near San Antonio, TX 78253
Richard G.
Job Details: 05/24/2022
"Customer complaint is that the unit has a gap at the top of the vent stack. This is an install issue, nothing is wrong with the unit functionally. Suggested customer to speak with the builder and have them install it properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Castroville, TX 78009
Richard G.
Job Details: 05/24/2022
"Customer complaint is that the door open light wont turn off. Customer thought this was going to be covered by Whirlpool. Unit is out of warranty. Door switch in freezer is frozen open and will need to be thawed out for the switch to work and the light to go out. Customer is going to attempt to fix it. If not, will call whirlpool to try to get it covered. Did not collect."
We serviced a
MAYTAG DRYER
Model MEDB835DW1
Near Converse, TX 78109
Daniel
Job Details: 05/24/2022
Upon arrival noticed that unit was out of warranty. Customer had a receipt that stated she had purchased 5 year extended warranty. Let customer know she would have to contact whirlpool or lowes and have them dispatch ticket to us stating that unit it covered otherwise if I looked at unit today I would have to charge service call. Customer stated she will contact whirlpool and lowes to get it situated.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near San Antonio, TX 78240
Jay
Job Details: 05/24/2022
F8e1 long fill code as found. Removed cold water line and found calcium deposits Built up. Replaced inlet and drain pump. Recommended customer get a plumber to clear pipes before running a load.
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ01
Near San Antonio, TX 78255
S
Job Details: 05/24/2022
Upon arrival swapped out faulty control and main harness per tech line to get the unit up and running. Put unit back together and tested unit. Issue still persisted. Contacted tech line again and per tech line the last Whirlpool tech on tech line had me swap out the wrong harness. Ordering the correct harness W10764770 pump harness. Customer stated that the builder would swap put the unit if we didnt get it right this time out. Customer is visibly frustrated and upset. Customer also stated he would contact Whirlpool regardless of the unit working once repair is done because he did not like that I had to remove so many pieces of the unit. He states he does not want the unit anymore working or not working due to being gutted for harness replacement as well as control replacement. ; ordrng 1 W10764770 (Pump harness)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78249
Jay
Job Details: 05/24/2022
Complaint is its not drying. Behind unit is covered in dust and lent. Removed duct and found it clogged with lent. Cleaned it out and checked house vent and it too is clogged. Removed and recommended to customer to get ducts clean. Checked dryer exhaust temperature. Reached 155 before cycling off. Unit working fine.
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near San Antonio, TX 78249
Jay
Job Details: 05/24/2022
Complaint is not draining. Unit is empty. Only code found was f7e5 shifter error. Ordering shifter. ; ordrng 1 W11481722 (Shifter)
We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUIX505ESS1
Near San Antonio, TX 78255
Jay
Job Details: 05/24/2022
Unit is not making ice. In diagnostic resivoir is reading as full despite being empty. Ordering inlet valve and recirculating pump. Quoted customer 358.42 for parts and labor. Collected service call by card. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10897719 (Inlet valve)
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near San Antonio, TX 78252
Richard G.
Job Details: 05/24/2022
"Customer complaint is that the unit makes a loud noise. Entered diagnostics and found error code F2E1 stuck button. Ran unit through diagnostics cycle. Unit ran through cycles fine until the spin cycle was reached and the gearcase was making a grinding and humming noise. Will need to order gearcase, and motor parts. Customer is not happy because her initial appointment was rescheduled due to parts needing to be ordered, and I am now here with no parts. Informed her she will need to discuss that with our office. Called customer to inform her of what needed to be done (customer left and daughter was home). She is not happy and wants someone to be at the house tomorrow to finish the repair. Informed her that I could not make that promise. She said she wants me to inform our office to call her if we cannot come back tomorrow to finish the job.; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754158 (Stator) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED8700EC1
Near San Antonio, TX 78232
S
Job Details: 05/24/2022
Upon arrival used cutoff kit sent to customer from Whirlpool to replace faulty cutoff. Reassembled unit and put missing screws from last company out. Unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Kerrville, TX 78028
Drew
Job Details: 05/24/2022
"Installed terminal block screws, unit is good for resell."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Corpus Christi, TX 78415
Adam
Job Details: 05/23/2022
Unfortunately customer had scheduled late on Thursday night online and appointment was skipped or overlooked all parts were pulled and jobs were set. Parts are at the warehouse and will reschedule job for this coming Thursday; schdld next appmnt for 5/26 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Corpus Christi, TX 78415
Adam
Job Details: 05/23/2022
Installed clutch and slider ran DLMS calibration as well as verification cycle issue resolved
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Corpus Christi, TX 78411
Adam
Job Details: 05/23/2022
Call customer prior to arrival just to confirm with customer that product is out of warranty but customer states she has extended warranty through Home Depot unfortunately customer made appointment herself online and did not get proper documentation for extended warranty information. Advise customer to contact extended warranty company and have them file it correctly with warranty information.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW07
Near Corpus Christi, TX 78412
Adam
Job Details: 05/23/2022
Unfortunately customer will not be available until after 3 PM Monday through Friday. After speaking with the gentleman at the house will try to push appointment out until the following Monday last job of the day if possible. I did inform customer that there are no guarantees on time slots but we will try; schdld next appmnt for 5/31 TUE PM
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Corpus Christi, TX 78416
Adam
Job Details: 05/23/2022
Customer complaint of small rip or tear in door seal. Replaced seal issue resolved.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Victoria, TX 77905
Michael
Job Details: 05/23/2022
The customer canceled previously due to work. The part was already taken from my van by the time I saw the email to keep the part. I called and spoke with Cynthia and advised her if this, rescheduled for next available day. She is asking for the latest possible. ; schdld next appmnt for 6/1 WED !
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Victoria, TX 77901
Michael
Job Details: 05/23/2022
The customer said that the appliance just stopped and left the clothes all wet, it didnt advance. F1E1 main control fault, F3E1 pressure system fault, F8E1 no fill long fill error codes, cleared error codes. I removed the back panel and looked at the pressure hose, I saw a couple of nicks causing an air leak, taped it with black tape to seal it. Calibrated and performed a diagnostics test, the wash cycle advanced and working normal, at this time the appliance is working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Victoria, TX 77905
Michael
Job Details: 05/23/2022
The customer said the appliance works great after she unplugs the for about 24 hours and plugs it back in works for about 3 or 4 days. The customer said she had just plugged it back in before I arrived. She said she does see it freeze up on the back wall, which indicates its not going into defrost. The evaporator fan is working normal, Ordered the thermistor and rescheduled the customer.; ordrng 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Corpus Christi, TX 78410
John L.
Job Details: 05/23/2022
Inspected unit, compressor not coming on. Opened rear of unit, compressor extremely hot. Start device buzzes for a few seconds then clicks off. Replaced start device and cap with a test set, clicks on and buzzes for a longer period of time till it cuts off. Checked for amperage, unit pulling high amps until unit cuts off. Issue is bad compressor, will need to replace to resolve this issue.; ordrng 1 W11358352 (Compressor) and 1 W11504415 (Lokring Suction) and 1 W11504431 (Lokring High) and 1 W11506619 (Lokring) and 1 W10805035 (drier-tube) and 1 W11504433 (Lokring Heat) and 1 W11504447 (Lokring Cap)
We serviced a
LG REFRIGERATOR
Model LFX25950SB
Near San Antonio, TX 78259
Shawn W.
Job Details: 05/23/2022
"Our customers ice maker is not harvesting, I removed the ice bin and the ice maker completely harvested and filled. I ran the ice maker test according to the service manual. The HALL IC II detection of start position is intermittently not sensing. This ice maker should drop ice in about an hour and a half. If it does not we will need to change out the ice maker. Our customer will let us know if the ice maker does not start working. Quote: $525.04 Part $ 215.28 Service Fee $124 Tier 3 Labor $145.75. Tax $ 40.01. Our customer paid our service fee at $134.23. The remaining balance upon completion of repair if we move forward is $390.81. ; rqstng P&A on 1 AEQ36756901 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Corpus Christi, TX 78404
John L.
Job Details: 05/23/2022
Installed panel and tested unit after installation, and issue one this unit has been resolved.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near San Antonio, TX 78209
Jim G.
Job Details: 05/23/2022
I verified several faulty modules. ; ordrng 4 W11462342 (Module (light))s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Corpus Christi, TX 78418
John L.
Job Details: 05/23/2022
Installed heater, issue on unit has been resolved.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Jay
Job Details: 05/23/2022
Complaint is that dishes arent drying. Customer said they are using a drying agent. Everything checks out. No codes. Checked water temp and saw 107 as the highest. Advised to adjust water temp.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Corpus Christi, TX 78411
John L.
Job Details: 05/23/2022
Attempted to test LEDs in unit, went through all flashing LEDs with new. Flashing remained issue, found a service pointer on LED issue #W11606409. Service pointer states to replace all LEDs within unit with type stated within service pointer. Ordering LEDs and LED power supply to resolve issue.; rqstng P&A on 12 W11484836 (LED)s and 1 W10790783 (cntrl-elec)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near San Antonio, TX 78260
Shawn W.
Job Details: 05/23/2022
Our customers refrigerator worked fine fir 4 days after our previous technicians repair and then the unit reverted to the same problem. The temperature in the RC is 55 degrees F and the the FC is at -10 degrees F. The evaporator fan is running. In diagnostics I retrieved no errors and on compressor test the evaporator fan came on. It seems like the evaporator fan is running constantly. The defrosted heater is working the frost build up is more profound on the bottom. The control board is not sending the voltage to the defrost heater but is constantly sending voltage to the evaporator fan. The control needs to be changed. Part ordered OOS.; ordrng 1 W11546690 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Port Lavaca, TX 77979
Michael
Job Details: 05/23/2022
Installed new heat element, ran a diagnostics test, completed with no issues. There were no leaks and the appliance is working normal
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near San Antonio, TX 78249
Douglas H.
Job Details: 05/23/2022
Last trip found faulty capacitor and motor. Replaced both to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS03
Near Helotes, TX 78023
Jim G.
Job Details: 05/23/2022
I verified a restriction in the freezer evaporator. Confirmed with Doug. ; ordrng 1 W11099748 (Evaporator (freezer)) and 1 W10843121 (Drier Tube (non hv))
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near San Antonio, TX 78217
Garry
Job Details: 05/23/2022
Part has now showed up damaged for the second time. Please schedule for soonest availability once parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near San Antonio, TX 78242
Jesus C.
Job Details: 05/23/2022
Tested unit. Will not dispense ice. Auger pushing ice bin out. Will need new bin and auger. ; ordrng 1 W11185686 (Ice bin) and 1 WPW10317991 (Auger)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near San Antonio, TX 78252
Jesus C.
Job Details: 05/23/2022
Complaint is unit will leave clothing wet at end of cycle. This issue doesnt occur every cycle. Tested unit. Oversuds error code and off balanced error code. Unit passes through diagnostics cycle. No issues draining or filling. Called tech line. Customer using too much detergent and improper/over loading. Recommend Only 2 tablespoons of detergent and to reduce load size. Customer stated that she will not follow recommendations. Sr 7733720363. Called partner team to document issue. Sr 7732193375
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78261
Douglas H.
Job Details: 05/23/2022
"Customer stated unit intermittently makes ice. Tested unit, unit is working properly for me. Issue lies within main control. Quoted 432.50 for p&l (tier 2). Customer wishes to proceed with repair. Ordering electronic control to resolve the issue. Part is psp & oos; ordrng 1 WPW10675033 (Electronic control)"
We serviced a
LG REFRIGERATOR
Model LMX25981SB02
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/23/2022
"Initial trip found faulty ice maker, customer stated new issue presented itself, freezer not cooling properly. Finding issue to be compressor is failing. Quoted 1166.66 for p&l for SS issue, that would be on top of the ice maker issue. At this point customer declined repair due to cost of repair. Didnt install ice maker due to it still wouldnt work because of the temperatures. ESTIMATE ONLY! ; rqstng P&A on 1 TCA37091209 (Compressor) and 1 WPW10143759 (HV-drier)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Converse, TX 78109
S
Job Details: 05/23/2022
Upon arrival customer stated unit overfilled and leaked causing flooding in the house. Tested unit and found that the overfill switch was stuck. Removed switch and reinstalled switch. Tested unit and unit functions as designed. No further issues at this point. ; snapped 1 QuickPics
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Schertz, TX 78154
S
Job Details: 05/23/2022
Upon arrival customer stated units strike was broken. Ordering 1 W11457841 to resolve issue. ; ordrng 1 W11091027 (Strike)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/23/2022
"Our customer is having a problem with the unit not completing a cycle and the clothes come out wet. I found that the unit is not on a dedicated circuit. The unit is going into a floor drain with no siphon break kit. In diagnostics I retrieved error code F8E1 Long Fill. Floor Drain System Floor drain system requires a Siphon Break Kit, 2 Connector Kits, and an Extension Drain Hose that may be purchased separately; refer to the Quick Start Guide for online ordering information. Minimum siphon break height: 28' (710 mm) from bottom of washer (additional hoses may be needed). Page 6 of Owners Manual. Siphon Break Kit part number 285834. I showed our customer and explained that we cannot provide the siphon break kit under warranty. This is the responsibility of the end user. I showed him in the owners manual that they could use one of the existing standpipes. He moved it. He did not believe me and wanted me to stay for a whole wash cycle. I explained I could not do that. I zip tied the drain hose WPW10339879. I contacted Whirlpool Tech Line and spoke with Bruce to document. SR# 7733717592. ; used 1 WPW10339879 (Zip Tie) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near San Antonio, TX 78258
Jim G.
Job Details: 05/23/2022
I verified both the top and bottom modules of the left side of the refrigerator co payment were defective. I replaced both. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78253
Richard G.
Job Details: 05/23/2022
Removed all ice from evaporator. Replaced evap motor and harness. Tested to complete. Unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/23/2022
Complaint is long run times and not drying. Customer not using rinse aid. Performed customer instruct on proper use and care procedures. No issues with unit. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near San Antonio, TX 78237
Sebastian
Job Details: 05/23/2022
Found clothing wedge between agitator and basket when ahead and changed out basket and gear case as there was damage change the motor and stater stater calibrated unit even it testing good
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS02
Near San Antonio, TX 78245
Jesus C.
Job Details: 05/23/2022
Tested unit. Both doors pop back up when left fully open. Will replace door hinges. ; ordrng 4 W10639067 (Hinge)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Saint Hedwig, TX 78152
Chris S.
Job Details: 05/23/2022
Replaced water valve tested unit everything working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Castroville, TX 78009
Jay
Job Details: 05/23/2022
Replaced pressure sensor. Ran diagnostic and water goes in. No codes after diagnostic. Ran a small load and immediately got f3e1. No water went in. Called into techline and recommended control. Removed pressures switch and reinstalled old. Sr-7733690571- Anthony-Bruce; cstmr sgnd Dsclmr
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Saint Hedwig, TX 78152
Daniel
Job Details: 05/23/2022
Upon calling customer to confirm time of arrival he stated that unit had been fixed and that service was no longer needed. RV on the parts. Parts team stated the parts were still at the warehouse.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/23/2022
Tested unit. Dent in rear of unit. Dent is causing break in seal on tub. Will need to replace tub assembly. Advised customer part is special order. No eta for part. Will contact customer once part arrives for repairs. ; ordrng 1 W11409866 (Tub)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/23/2022
Customer had unit replaced. No longer needs service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near San Antonio, TX 78233
S
Job Details: 05/23/2022
Upon arrival customer stated units cook top hot would not work for the front left burner. Pulled units back side off and found the infinite switch connector removed from the infinite switch. Replaced connection and tested unit. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near San Antonio, TX 78232
S
Job Details: 05/23/2022
Upon arrival replaced faulty housing assembly with new sent to customer. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78240
S
Job Details: 05/23/2022
Upon arrival replaced faulty rack adjuster with new. As well as the sprayer arm. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Schertz, TX 78154
Chris S.
Job Details: 05/23/2022
On arrival customer stated that she did not have an appointment and to please cancel ticket.
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWP2
Near San Antonio, TX 78216
Garry
Job Details: 05/23/2022
Customer complaint of DW not completing cycle. Arrived to find evidence of substantial roach infestation. ACU & HMI in need of replacement. Customer has opted to replace unit rather than repair. Collected SC. Job complete.
We serviced a
KITCHEN AID REFRIGERATOR
Model n/a
Near San Antonio, TX 78209
Garry
Job Details: 05/23/2022
"Customer complaint of ice buildup in freezer. Arrived to find cause of problem to be clogged evaporator drain. Cleared evaporator drain & drain outlet, and defrosted unit. Collected SC & Labor. Job complete, unit is good to go. No further issues at this time."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near San Antonio, TX 78238
Jay
Job Details: 05/23/2022
Replaced ui. Unit working ss it should.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78222
S
Job Details: 05/23/2022
Upon arrival customer stated unit was exchanged for a new one. No further issues at this point.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/23/2022
Tested unit. Ice buildup on freezer evap causing noise from fan hitting ice. Cleared ice. Thermistor placed on correct position. No further issues. Collected payment for repairs. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near San Antonio, TX 78254
Jesus C.
Job Details: 05/23/2022
Unit in warranty under service bench. Fresh food door hinge pin popped out. Will need new hinge. ; ordrng 1 W11409290 (Hinge)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Antonio, TX 78260
Douglas H.
Job Details: 05/23/2022
Last trip found faulty bake igniter for upper oven. Replaced igniter to resolve the issue unit testing good now. No further issues at this point. Collected p&l.
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Boerne, TX 78006
Drew
Job Details: 05/23/2022
Called customer to inform eta. Said it was too late. Would like to be rescheduled for Wednesday at 8am ; schdld next appmnt for 5/25 WED 8
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near San Antonio, TX 78222
Daniel
Job Details: 05/23/2022
Unit out of warranty. Customer reported unit not cooling as it should. Customer had stated that In april he had found the evaporator frozen. Customer stated he took off evaporator cover and defrosted evaporator. Customer said ever since then the unit has not cooled the same and had gotten even worse in time. After inspection found found that the evaporator did not have a proper frost pattern. There was only frost at the beginning part of the evaporator with an ice ball and the rest of the evaporator had no frost. Looked to me as if there was a leak somewhere. Called tech line and explained what was going on with the unit. Tech line stated that it looked like a sealed system issue and to have a sealed system tech come out and test unit with proper gauges. Let customer know the situation and customer stated that he would rather just buy a new unit rather than following through with any sealed system repairs. Customer said he was quoted $124 on phone for service call so I honored its since thats what he was told. Customer paid a total of $134.23 on card for service call. Further service no longer needed. Sr 7733717139
We serviced a
SAMSUNG RANGE
Model FER300SXXAA
Near San Antonio, TX 78263
Daniel
Job Details: 05/23/2022
Returned with parts to repair. Installed new regulator as per Samsung the recent one I had installed was defective. Tested burner with still no change. Called Samsung tech support and ran multiple tests and tech support came up with the conclusion that the cook top harness was faulty due to regulator not getting proper voltage. Let customer know the price on the harness and customer stated he would use the unit as is for the meantime and eventually buy a new unit. Customer did not want to put anymore money into the unit.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78221
Jesus C.
Job Details: 05/23/2022
Customer states she has extended warranty. No dispatch for ext warranty. Advised customer we cannot service without collecting payment for service. Customer will call warranty company to correct issue.
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS51EC0HS02
Near Schertz, TX 78154
Chris S.
Job Details: 05/23/2022
Customer stated that oven kept tripping breaker. Found issue to be faulty thermostat fuse. Ordering fuse and control board and main harness just in case.; ordrng 1 W11261167 (cntrl-elec) and 1 WP4449751 (thrmst-fix) and 1 W11225360 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Antonio, TX 78249
Jay
Job Details: 05/23/2022
Complaint is neither fc or rc are cold. Amp draw is 9.3 amps. Replaced start device and amp draw did not change. Verified power to start device at harness. Verified power at wall. Resistance at compressor windings should be between 1-5 ohms. Its between 7-8 ohms. Ordering compressor. Verified with JC.; ordrng 1 W11370574 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near San Antonio, TX 78258
Shawn W.
Job Details: 05/23/2022
I removed the console and replaced the door switch. The unit lighting is no longer strobing. Quote $78.28. Part $32.31 Labor $40 Tax $5.97. Service Fee paid on first part of repair. Our customer is paid in full.