Installed new tub ring. No further issues. Job complete.

#6458 red door. This unit was missing the engineering code on the model number on the job ticket. Actual Model Number: WTW5105HW2. Our customer is having a problem with the door latch. In diagnostics I retrieved error code F0E7 Load Detected When Running Clean Washer Cycle. I found that the lid lock was damaged. Removed the Back panel, UI and top. I replaced the damaged lock and strike. I corrected a slight balancing issue on the back right foot. I ran DLMS calibration. Checked for error codes and ran service diagnostics cycle. All loads functioned as designed. I re-checked for error codes. None were retrieved. This unit is now functioning as designed. Our customer is using a basin underneath. I explained to him that I did not think it was affecting the spin on heavy weights but explained so he can monitor.

Our customer experiencing low ice production and intermittent shut down. I found that the water pressure was to high. I corrected this. I noticed a screw W10001240 missing from the ice maker and replaced it from my truck stock. I tested the harvest and the full. This units ice maker is fully functional. I provided our customer with the ice maker expectations. This unit is fully functioning as designed now.; used 1 W10001240 (Screw) from stock

Washing machine seems to be tripping breaker but only during use after heavy use ordering motor and capacitor to resolve issue.

Checked washer, found F5E1- lid switch fault, F7E5- shifter fault. Tried to calibrate but heard what customer described loud screeching when cam would try to agitate. Checked cam and it was not installed all the way causing separation and the screeching. Gears were not fully interlocked. Installed properly. Calibrated and tested washer, no other issues or error codes found. Washer is now working as designed.

I installed the new water line and water pressure regulator. As soon as I turned on the water the ice maker was filled with water. I tested the water pressure at dispense and it is now putting out 8 ounces in 8 seconds as designed. This unit is now fully functioning as designed.

Im not a fire investigator but to my best abilities and experience it appears that the charcoal filter caught on fire hinted by grease that was collecting on the top of the cabinet. Our customer was not aware that these need to be changed every 6 months. Most customers are not because they are not easy to get to and there are no pictures in most owners manuals. I took pictures of the damage to the unit. The front grill, the charcoal filters, deflector air, main wiring harness, plate air guide base which would need to be replaced at a minimum. The repair with only service fee covered by Whirlpool would be to cost prohibitive for our customer. I called Senior Technician Rich at Whirlpool to document and review. He recommended that our customer still use the vent on the microwave when using the below cooktop even though there is a downdraft. That downdraft will not disperse heat that rises toward the microwave. He also recommended using wax paper to cover all items that are being cooked. However this would not be necessary for microwave popcorn which is what was being cooked during the fire. SR#7731866037. I submitted 5 pictures and a report with Service Matters. I had more pictures but it looks like they only take 5. They can contact us for the others if the want. I informed our customer of Senior Technicians recommendations. I called Whirlpool Safety to document visit and discussion with Tech Line. I spoke with Michael and he updated the report. SR#7731727235

Replaced the control found obvious busted relay on control tested unit good to go

Our customer is having a problem with an excessive humming noise. I could hear it when I arrived and it is indeed the evaporator fan. These are variable frequency drive motors that use pulse width modulation to change frequency in communication with the main control. At times they will sound like they are taking off like a rocket ship. I went into diagnostics and easily identified the evaporator fan. This fan and the main control will need to be changed to eliminate the abnormal sound.

Issue was an F1E5 error. Replaced magnetron and inverter, issue still persisted. Ordering new control to resolve issue. ;

I replaced the sump and motor. The unit now washes as designed. Ran service diagnostics cycle for calibration.

Caps were not adjusted correctly unit is sparking and feeding gas as it should looks like it has good gas pressure customer instructions on how to maintain caps and flame spreaders.

Checked refrigerator, issue is deli drawer items were freezing up. Thermostat was set to all the was open. It is a mechanical slide that can be adjusted from coldest to warmest. Adjusted to the warmer setting that should resolve issue. Installed tie-wire to hold at setting. Refrigerator is now working as designed.; used 1 WP8567668 (Wire-tie) from stock

Replace control board and UI tested unit still not heating up and light still not turning off found it should be faulty door switch or indoor switch to fix issue.

Put door strike in tested unit everything working properly. Yes to survey.

Customer stated dishwasher was making knocking noise . Ran normal cycle sounded it was coming from motor spray arms. Ordering motor assembly to sparky arm and also ordering control and UI panel just in case.

Complaint is unit not drying dishes. Tested unit. Dispenser not releasing rinse aid. Will need new dispenser.

Customer stated dryer was making a horrible banging noise and panel wasnt working. Found both issues to be side panel is dented causing drum to get stuck or make a banging noise also touchscreen not working right customer couldnt get connected to the Wi-Fi. Ordering panel and door assembly with HMI.

Austin SR# 7731869967 Informed me that the machine has been processed for exchange.

Found that lightbulb was broken and the control was not actuating the switch on and off as it should replace control and lightbulb

Checked refrigerator, no ice is being made. Found bad filter causing low water pressure. This caused ice maker fill tube to freeze. Ice maker would not make harvest. Replaced ice maker and though there was no change so called WP tech line and spoke to Anthony SR# 7731867405. While on hold went and came back. Checked on ice maker and it performed full harvest. When talking with Anthony everything checked good. Other issue is ice clumping that had no change from earlier visit this year. Anthony said per service pointer new ice door flap should make a considerable difference.

Customer decided against repair.

Customer stated that washer touchscreen was not working right. Couldnt get into diagnostics and buttons werent working right ordering front panel with HMI.

Verified issue will return with parts to correct issue.

Verified Temperature in refrigerator is definitely off customer has it set all the way to the warmer setting and it still freezing up top replace control box

Checked washer and found error code F0E5- off balance load. Customer described noise like airplane taking off when in high spin. Confirmed this to be gearcase gone bad.

I replaced the console. Issue is resolved.

Upon arrival customer stated unit was making a humming noise while running. After inspection found a loose fan shroud causing a vibration/humming noise. Tightened the fan shroud to resolve the issue. Had customer listen to the unit after repair and approved of it. No further issues at this point. If issue persists please order fan shroud (67006424), fan motor (W11334745), and grommet (W11249950)

Complaint is middle burner will not ignite fully intermittently. Tested unit. Could not duplicate issue. Called tech line. All valves and supply lines are good. Gas supply pressure might be causing issue. Unit is operating as designed. No repairs can be done. Job complete. Sr 7731867207

Replaced cut off fuses. Tested unit everything working properly.

Issue was clothes wet at end of cycles, increased spin setting to resolve issue. Reordering dispenser kit from ticket # 83878 since it appears that ticket got closed. Rescheduling for the 13th.

Customer stated that dishwasher was not drying dishes should be heating element also recommended to customer that they need to use rinse aid.

Last visit out found a faulty console due to f2e1 error code which indicates a shorted key. Removed the old console and replaced with the new console. Tested unit after new installation of new console and unit was functioning properly .

Upon arrival customer stated unit was not shutting off. Upon inspection found a broken switch cover and switch slider causing the issue. Ordering switch cover and switch slider to resolve issue.

Customer stated that icemaker was leaking and ice cubes were coming out hollow. Yesterday found it should be clogged filled to unclogged it tested unit everything working properly.

Went to replace module. Customer did not have purchase receipt that was asked for on return visit. Told customer that I could not get repair covered without a purchase date as there is not one registered. All of this was discussed on the first visit. Customer is going to call Best Buy to try to get receipt. ; O-emld tckt

Tested unit. Not draining. Found wiring to drain pump damaged. Repaired wiring. Pump now working. Good drain. No further issues. Tested to complete.

Upon arrival customer stated he dropped knives inside the downdraft unit. Removed the knives from the unit and tested after placing back the components. Unit was functioning properly no further issues at this point.

Last tech found a cracked ui console. Upon arrival customer inspected new part and approved prior to installation as last one was cracked. He said it was good to proceed with the repair. Replaced with the new ui panel and ensured unit was functioning properly. No further issues at this point

Customer complaint is unit does not have enough water. Tested unit. No stored error codes. No issues during testing. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.

Replaced fan and drip pan. Issue resolved.

Replaced screen. Issue resolved.

Issue is a no heat dryer. Found blown thermal cutoff and thermistor. Replaced the thermistor, which got unit heating so that customer can use it while we wait on the thermal cutoff. Ordering new cutoff and returning.

Replaced support. The broken piece was the rod for the damper for the crisper. Replaced. Issue resolved.

1967Installed components, tested after installation. Flame coming out normal and issue has been resolved.

It didnt complete the wash cycle, had to cancel to drain the water. The appliance was out on the front porch again, has a loaner in place. Tested the appliance on the front porch. F7E5 shifter fault, cleared error code and tested the agitation and spin cycles manually. Both are working normal. Calibrated and performed a quick wash diagnostics test, completed with no issues or error codes. I was unable to duplicate the issue, the appliance is working normal. I advised the customer leave the the appliance in place if it happens again.

Inspected unit, looks like you did has issue with three way valve. Unit does not appear to be cooling in either section. It is also possible that control its not allowing valves to open. Will order components to resolve issue;

Sick- called customer and reschedule for next week.; schdld next appmnt for 10/6 WED AM

Install components ran quick test cycle all functions work issue resolved

Install components tested unit issue resolved

Customer complained of cooling loss. Inspection of unit shows large amount of ice growing on back of freezer wall. Will need to replace fan and harness to resolve issue.

Customer complaint of unit smelling as well as dishes not always being dry. Inspection of unit shows no error code. Test cycle shows all functions work. I did notice however though customer is overfilling the unit with soap and leaving large excess amount in tub which could be causing her a long drive times bubbles are in front of and caught in Vent assembly. Went over proper loading technique as well as soap distribution with customer. Issue resolved

Installed components, tested after installation. Issue has been resolved.

F8E4 float switch open. Inspected unit, checked float switch. Found corrosion on pins of float switch. Will need to replace float switch to resolve this issue. Unable to clear error 4 foot unit into diagnostic mode. Seems control panel has shorted and will also need to be replaced.

Customer complaint that elements dont stay on, will get hot then cut off then get hot again. Explained to customer that this is how the elements work. Its a safety feature that keeps unit from starting accidental fires. Elements cycle as they were designed to do.

Inspected unit, found evaporator fan motor is no longer functioning. Replace motor, harness to resolve issue.

Spoke with customer on the phone customer states they returned the Appliance to the retailer. Issue resolved

Customer complaint of unit Not spinning out clothes or leaving them wet. Inspection of unit shows an error code for long Phil no filter. Replace water valve and harness to resolve issue. Also I am unable to turn off water supply at the back of the unit tabs are corroded And stuck in place unable to turn off water. Customer knows that this issue needs to be addressed before parts can be installed;

Replaced pulley, motor and belt. Unit tested good.

Replace the ignition harness tested unit good to go.

Replace the busted basket confirmed that weld is broken replace the suspension calibrated and tested unit good to go

I attempted to make a repair I found that the trim I had received for the bottom was the wrong color removed unit to inspect interlock switches found the switches to be of spec everything activating as it should I was not sent the arm to replace attempted to make repair with old arm it looks like interlock switch is an arm have been replaced on this unit already at least once hinges dont appear to be making any difference must call tech line Setting up for Monday morning; schdld next appmnt for 9/27 MON AM

I replaced he control board. Issue resolved.

Ordered new console but it did not come with a board attached to it. Ordering the UI controls to go along with it. Will call customer when parts come in.

Replaced wire harness. Issue resolved collected payment.

Unit still not igniting, ordering a new bake burner to resolve issue. Will call customer when part comes in.

Screen was missing. Reordering.

Issue was rusted door and missing stopper. Replaced both, unit looks good.

Replaced fuse, issue still persisted. Found a bad door switch, ordering and returning on Tuesday.

Replaced igniter and tested unit unit is now working as it should cycling appropriately

Replace the actuator and calibrated unit good to go. Unit is on a bouncy floor its gonna be difficult to stabilize leveled unit as best as I can customer to attempt to try to move unit to a more stable spot if possible

Customer issue is that the console on dryer is not turning on. Ordering new console and control to resolve issue. Both parts are currently out of stock, will call customer when they get in.

Upon arrival customer stated the unit was not allowing bottom oven to heat properly. Upon inspection of the unit found a faulty console. The unit would not allow us to enter diagnostics mode. Tested unit in normal operation, lower oven did work at that point.

Checked OTR MW, bottom interlock switch is not working properly. Ordering all potential parts necessary to fix issue .

Checked refrigerator, issue was food freezing in refrigerator side. Customer figured out how to solve issue and adjusted diffuser to a warmer setting. Customer wanted to know how to change filter where to get one. Pulled filter out and showed her so she can buy the correct one.

Customer stated unit was making a loud noise while running. After inspection found a faulty motor.

Last visit found faulty burner head. Replaced the faulty burner head with a new one, issue still present. Found issue to be valve for front left burner. Ordering new valve to resolve the issue, rescheduled for soonest availability

Repair did not take. According to techline spoke to Robert the control will have to be replaced.

Last trip out found a bad main door gasket causing the unit temperature to fluctuate. Replaced with the new main door gasket to resolve the issue. Unit Is functioning as designed. Advised customer to 24 hr cool down period now that the unit has a proper seal. Collected p&l

Screeching from the unit was due to bad immobile rollers Replaced dryer kit. Issue was resolved.

Tested unit. Actuator disconnected from cam assembly. Replaced actuator. No further issues. Job complete.

I verified a malfunctioning icemaker. Replaced and collected payment.

Our customer is still having problems with the unit connecting to the WiFI after the control board was put in as directed by the connect team. Our customer went thoroughly through trying to hook up to WiFi with the connect team at Whirlpool. They could not get him up and said they would send a technician. I went into diagnostics and retrieved error code FCE3 once in 2018 and twice in 2021 September. I called Bruce, Senior Technician at Whirlpool SR#7731832370. We went over the history and he has directed me to change out the console and the WiFi antenna. Parts ordered.

Our customer has had no ice production and the water dispense comes out at trickle. I removed the water filter and the unit dispensed water and filled the ice maker on test 45. This unit will need a new water filter housing. Part ordered.

Tested unit. Not heating. Pulled unit. Found wir8ng loose on transformer. Reinstalled unit. Now heating. No further issues. Job complete.

Ive verified a faulty motor sump assembly.

Customer stated the icemaker still not working replace icemaker tester unit everything working properly.

Issue was a faulty lid lock. Replaced lid lock, unit tested good.

I replaced the start device and verified its now functioning properly.

Call board for safety to tell them what happen with oven explained that when opening door yellow flames come out and inner glass shattered in oven. Whirlpool safety told me to call tech line to let them know what happen in to see what they say.Called tech line spoke with Travis suggested that other needs to be converted since its propane. Sr number 7731830862 customer doesnt feel safe using oven and it scared once whirlpool to change it out customer is going to call safety per lady on safety line.

Customer has F2E2 code along with F2E1 Unplug the unit found that after recycling it came up and work just fine putting a consul on order so that I may follow up with customer whenever we receive the part being that its back ordered and see if they have the error code again if they do not regenerate code of the unit is likely good to go.

I verified a control issue however they are discontinued.

Checked vent hood and motor is malfunctioned. When you turn on switch before on level 1 it just hums, level 2 is the same and level 3 it finally turns but is extremely loud. Ordering new motor to resolve issue.

Customers concern is the unit makes a rattling noise was unable to reproduce any rattle that was of true concern the unit makes the normal noise is the compressor would on start up and then evens out unit is considerably louder when pushed into the cabinet then when it is pulled out compressor pulling .9 Amps everything seems to be running smoothly good frost pattern placed a little bit of mastic on the bottom in certain places were tubing could be bumping asking their customer get video footage of it acting up again otherwise the unit is not making any noise is loud enough to constitute changing out a compressor. Confirm this with a sealed system technician and supervisor

7731573179 Customers concern is that the icemaker broke off and or is chipping into the ice been clarified that the icemaker has already been changed our customer is leaving the icemaker outside so that I can document with safety explained to tech line and to safety that I cannot document the picture of the serial number because of this. Clarified with safety that with this authorization Is still valid. It looks like the protective liner that is built onto the icemaker tray is was peeling off non-repairable customer already made fix

7731582086 Found that the wiring to the icemaker has been cut icemaker itself has been destroyed evidence of roaches smashed all throughout the gaskets around unit dead roaches inside freezer at least one large one sitting in the pan that me and the customer can both see evidence of droppings all throughout the unit on the inside and outside warranty voided. Reported with WP

Microwave did not heat when tested. Parts ordered are magnitron, diode, capacitor, and transformer. Customer will be contacted when parts arrive. Unit has 1 year additional through builder.

Replaced icemaker. Issue reolved.

Ive verified a faulty console and an issue at the plug. Ive corrected the plug issue but a new console is needed.

Ive verified a malfunctioning blower motor. Replaced with new part. Issue resolved.