We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD77EC0HS01
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/12/2021
Tested unit. Upper door locked. Was able to disengage upper door. Need upper door lock motor. ; ordrng 1 W10883049 (Door lock)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC302ESS00
Near San Antonio, TX 78222
Chris S.
Job Details: 07/12/2021
Replaced gasket everything working as designed.
We serviced a
JENN-AIR COOKTOP ELECTRIC
Model JED3430WS01
Near San Antonio, TX 78260
Zachary
Job Details: 07/12/2021
"Arrived at customer home and he wanted to reschedule for Thursday, 7-15-21, for 3PM or later. Message DB to keep parts, and NR to make sure my schedule will permit this.; schdld next appmnt for 7/15 THU PM"
We serviced a
KENMORE DRYER
Model 110.877217
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/12/2021
Rescheduling due to glitch in system showing availability for today when I had none. Rescheduling to Friday.; schdld next appmnt for 7/16 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Antonio, TX 78245
Jesus C.
Job Details: 07/12/2021
#9637 gate code. Tested unit. Freezer door not sitting right causing air leak into freezer. Will order new spacers for door. ; ordrng 4 WP489467 (Spacer)s
We serviced a
KITCHENAID COOKTOP GAS
Model KCGC506JSS00
Near Garden Ridge, TX 78266
Shawn W.
Job Details: 07/12/2021
I called our customer to check if the u it has been removed from the cabinetry as discussed on my previous visit. Our customer informed me that it had not. He wanted me to call him back in 10 minutes. He was going to try and get it out. I called NR and counseled on this situation. I was informed to ensure it is moved out of the cabinet before conducting the repair.there is to much risk of damage to the home and it will need to be removed completely by a professional installer or the builder. I called our customer back. He informed me that he was having a problem getting it out. He informed me he was going to try and make some arrangements to have it pulled out today. I agreed to give him some time to arrange this while I try and go to some other calls. I was called back about 20 minutes later and informed that the customer needed to be guaranteed that someone could repair it today if he took it apart and that this would be a two man job and that we should send two people to pill it out. I explained again that we would not pull the unit out because there is to much risk of damage and explained that we do not have to pull it out but can try. I reminded I spent about an hour and a half trying to get it out on my last visit. Our customer wanted to talk to a supervisor. I provided him with our number. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near San Antonio, TX 78248
Jim G.
Job Details: 07/12/2021
Tightened handle used wire tie to secure. ; used 1 WP8567668 (Wire Tie) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
Diagnosed and found bad gearcase but could not get off washplate. Ordered new washplate.; ordrng 1 W10902814 (Washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near San Antonio, TX 78260
Shawn W.
Job Details: 07/12/2021
Our customer had a problem with the ice maker producing ice. I found that the unit was making ice. I ran some other testes and the unit is filling with water as well. Our customer had a power outage recently. This unit at one point needed to be rebooted. The unit is rebooted and now functioning as designed.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DP01
Near San Antonio, TX 78209
Sebastian
Job Details: 07/12/2021
Replace the front control panel and the control unit was in storage as customer has purchased a new unit since then since unit did not need to be uninstalled .
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78220
Chris S.
Job Details: 07/12/2021
Replaced gearcase tested unit everything working properly properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
I removed the broken upper rack and removed the broken adjuster parts. I replaced with the new updated adjuster kit. Upper rack is now functioning as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78231
Jim G.
Job Details: 07/12/2021
"I had to charge customer for a new agitator and belt. He other parts were not needed save for the gearcase which was covered by extended warranty. Issue resolved. ; used 1 W11161960 (Agitator), and 1 WPW10006384 ( Belt) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Helotes, TX 78023
Douglas H.
Job Details: 07/12/2021
"Customer stated unit didnt produce ice after previous repair. Checked ice maker, confirmed that ice maker not functioning. Checked voltages at ice maker, no voltage present at ice maker module, checked for voltage at harness connection, voltage present. Issue is ice maker assembly. Ordering new ice maker assembly to resolve the issue. Part oos. Customer paid in full last trip. ; ordrng 1 W11087434 (icemaker)"
We serviced a
WHIRLPOOL OVEN
Model n/a
Near San Antonio, TX 78249
Douglas H.
Job Details: 07/12/2021
Last trip. Found issue to be faulty console on unit. Replaced console to resolve the issue. Unit performing as designed now. No further issues at this point. Unit under warranty per closing documents.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
"Our customers are experiencing a really loud spin at the end of the spin cycle. Ran diagnostics and received error code F2E1 stuck key. I ran manual test mode on high speed and could not replicate the sound. This is the procedure according to Technical Service Pointer #: W11520474 Rev A Action Required: Mandatory Release Date: February, 2021. Top Load Washers Noise During Spin Thus calls for replacing the main control. This sound is likely coming from a bad trip. On the control board according to the service pointer. This unit will also need a new shifter according to Technical Service Pointer #: W11531483 Rev A Action Required: MandatoryRelease Date: April, 2021 Top Load Washers Will Not Agitate. This unit will need a new control that our parts department has already ordered and a new shifter. Parts ordered. ; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Boerne, TX 78006
Douglas H.
Job Details: 07/12/2021
"Customer stated unit will start cycle for a bit and then stop and clean light will blink. Checked for errors, none found. Appears that unit was in demo mode. Allowed unit to run service diagnostics to allow unit to turn demo mode off per tech sheet. Unit didnt have any errors present at the end of the test cycle. Unit testing good now. No further issues at this point."
We serviced a
SAMSUNG REFRIGERATOR
Model RF268ABRS
Near San Antonio, TX 78259
Shawn W.
Job Details: 07/12/2021
I replaced the power control. It is now fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Fair Oaks Ranch, TX 78015
Justin
Job Details: 07/12/2021
"Stopper needed to be reattached, closed the railing pieces a little bit so it isnt so loose. Customer refuses to pay service call."
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Boerne, TX 78015
Justin
Job Details: 07/12/2021
"Found bad door switch, swapped out and tested to complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
Replaced solenoid and UI and tested with no further issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
Customer said wont fill with water so tested and found thats it not spraying. Found bad wash motor so ordered part. Will call customer when part is in.; ordrng 1 W11087376 (Sump and motor assembly)
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS04
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/12/2021
Model Number: KGRS505XSS04. Serial Number: D34504966. Our customer is having a problem with the right front valve. It will not acetate. This will need to be replaced. ordrng 1 WPW10206288 (Valve Riight Front.)
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WOC54EC0HS01
Near Universal City, TX 78148
Chris S.
Job Details: 07/12/2021
Replaced inverter tested unit everything working properly properly.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Boerne, TX 78006
Colton B.
Job Details: 07/12/2021
"Issue was a moisture sensor error code. Replaced sensor harness, unit tested good."
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSP48QHB00
Near Fair Oaks Ranch, TX 78015
Colton B.
Job Details: 07/12/2021
"Issue was a faulty fan motor. Replaced motor, unit tested good.."
We serviced a
WHIRLPOOL MICROWAVE
Model IMBS104GSS02
Near Rockport, TX 78382
John L.
Job Details: 07/12/2021
"Inspected unit, display on unit is not displayed correctly. Issue with panel display. Replace to resolve.; ordrng 1 W11115247 (panl-cntrl) and 1 W10913244 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MEDB835DW
Near Victoria, TX 77904
Jim
Job Details: 07/12/2021
"Customer states that dryer is not drying clothes. Check for heat in timed dry. Heat good. Check exhaust pipe for too many angles. Exhaust has 360 degrees of angles (see picture). Advise customer to straighten exhaust as much as possible, and dryer will breathe properly. No parts needed."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Corpus Christi, TX 78418
John L.
Job Details: 07/12/2021
"F8E1 Long fill, F7E6 motor fault, no issue with valves. Drain hose to low, unit constantly drains. This is cause of long fill issue. Motor fault from actuator issue, actuator will need to be replaced to resolve.; schdld next appmnt for 7/16 FRI !"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Corpus Christi, TX 78414
John L.
Job Details: 07/12/2021
"Inspected unit, unable to make selection when turning knob. Unit chimes when knob is toggled but selection does not change. Will need to replace panel and/or control to resolve issue.; rqstng P&A on 1 W11109974 (console) and 1 W11114420 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Port Lavaca, TX 77979
Jim
Job Details: 07/12/2021
"Customer states that refrigerator does not make ice. Put refrigerator into diagnostic mode. Check icemaker operation, Icemaker cycles and fills. Contact TechLine, speak to Bruce (SR7731221597). Check icebox fan voltage, and if bad, replace icebox fan. Check, replace icebox fan ( W10846539). Please reschedule when parts arrive.; rqstng P&A on 1 W10846539 (Fan, icebox)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Alice, TX 78332
Adam
Job Details: 07/12/2021
Installed drain pump vint fan and control board tested unit issue resolved. In order to uninstall unit several pieces of trim had to be removed customer did give consent and signed waiver I reinstall the unit to the best of my ability but did not reattach trim customer said that was fine and they would take care of it. Issue resolved
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Corpus Christi, TX 78412
Adam
Job Details: 07/12/2021
Customer complaint of unit not filling with water or washing. Inspection of unit shows error code for motor fault. Service pointer in regards to this issue on this unit states actuator will need to be replaced. Further inspection confirms pin from actuator has come loose from cam assembly which intern is not allowing unit to wash. Replaced actuator to resolve issue. Cording to work notes component has already been pre-ordered. Im not scheduled return date pending part arrival; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Corpus Christi, TX 78414
John L.
Job Details: 07/12/2021
"Inspected unit, ran tests on components to determine noise issue complaint. Compressor start up was normal, noise heard was slight buzz/hum but nothing abnormal. Sounds heard or normal for this compressor. Referred customer to owners manual in which it states that noises from this unit can occur and are normal."
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4EB02
Near Corpus Christi, TX 78413
Adam
Job Details: 07/12/2021
Arrived at customers location knocked on the door no answer call Number on file spoke with gentleman of the house stating he was unaware of an appointment today but that he was originally dealing with an appliance company by the name of arrow. I did inform him that we are usually dispatched by Whirlpool directly unless the individual calls us themselves. Customer kind of gave me a breakdown of what was going on with the unit stating he knows for a fact that the cooktop and the oven are coming from the same breaker. I did inform him that because the oven is pulling the full 240 that it would need to be on its own dedicated breaker until that problem is resolved whirlpool would not address the issue. Customer states he will figure something out and will call us back if anything changes. Issue resolved
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Riviera, TX 78379
Adam
Job Details: 07/12/2021
Installed new sump assembly Tested unit issue resolved
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Corpus Christi, TX 78408
John L.
Job Details: 07/12/2021
"Inspected unit, pulled one code F8E1 long fill. Ran test on unit, water pressure good from valves. Customer explained that unit has only cold water running to it. Checked setting and explained that tap cold setting must be used when only running cold water as thermostat will check for hot water entering unit, if none detected unit will not continue with wash. Recalibrated unit, and issue resolved."
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMHA9019HV1
Near San Antonio, TX 78250
Sebastian
Job Details: 07/10/2021
Replace control and tested unit unit tested good
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near San Antonio, TX 78240
Sebastian
Job Details: 07/10/2021
The control and the Water inlet valve customers cold side of the home water valve is seized up was able to change out the water valve anyway through kinking the line. Tested unit good to go
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near San Antonio, TX 78256
Sebastian
Job Details: 07/10/2021
Replace the basket and calibrated unit go to girl customer to monitor
We serviced a
ROPER OVEN ELECTRIC (D
Model RBS245PDQ12
Near San Antonio, TX 78216
Sebastian
Job Details: 07/10/2021
Replaced the sensor only charging half labor is job only took about 15 minutes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM00
Near San Antonio, TX 78257
Douglas H.
Job Details: 07/09/2021
"Unit doesnt cool. Lights turn on but nothing else. Found issue to be incorrect door installed on freezer side. Ordering door and control to resolve the issue. Per sb web this unit is oow now. Previous work history the previous tech diagnosis of the same thing I diagnosed today, that repair was never completed and should be under warranty. ; rqstng P&A on 1 LW11026355 (Freezer door), ordrng 1 W11196400 (cntrl-elec)"
We serviced a
MAYTAG REFRIGERATOR
Model MBR2258XES6
Near San Antonio, TX 78218
Chris S.
Job Details: 07/09/2021
Customer stated that fridge had moisture around it. Found issue to be temps needed to be turned up. Everything working as designed.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/AA
Near San Antonio, TX 78218
Chris S.
Job Details: 07/09/2021
Customer stated that refrigerator had water in the bottom drawers. Found issue to be temperature sensor. Ordering temperature sensor and customer wants to replace door gasket so also ordering both refrigerator gasket. ordrng 1 DA32-00024W (Refrigerator temp sensor) and 1 DA63-07733A (Left door gasket) and 1 DA63-07733A (Right door gasket)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near San Antonio, TX 78258
Douglas H.
Job Details: 07/09/2021
"Last tech found issue with SS. Confirmed that the issue is with the SS. Found compressor not functioning properly, found 3way valve not actuating properly and the leak in freezer Evap. Confirmed noise of hissing previous tech notated to be just a tiny amount of Freon being pushed into refrigerator Evap. Ordering compressor, 3way valve and freezer Evap to resolve the issue. Will return with current parts as well. ; ordrng 1 W10832994 (compressor) and 1 W10915406 (evaporator freezer) and 1 W11429989 (3way valve)"
We serviced a
KITCHEN AID WINE CELLAR
Model KUWS24LSBS14
Near San Antonio, TX 78209
Jesus C.
Job Details: 07/09/2021
Tested unit. Not cooling. Compressor kicks on. No frost on evap. No heat from condenser. Will need to install dye drier to check for leaks. Cue Ill contact once unit is accessible. ; ordrng 1 WPW10143759 (DRIER-HV)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near San Antonio, TX 78258
Shawn W.
Job Details: 07/09/2021
"Our customer is having problems with the u it not drying clothes and them being left hot and wet at the end of the cycle. They paid a professional service to clean out the homes venting but they are still having problems. In diagnostics I received error code F2E1 UI stuck button and F4E3 restricted air flow and F4E4 L2 line voltage. I ran service test mode with both the vent detached, vent connected and vent connected and against the wall. The air flow was fine with 003 detached, and vent connected but was getting the code for air flow detection problem when it was pushed up against the wall with the multiple turns. The dryer vent cleaning service had told our customer that they would need a longer venting tube so she put a foil one in. I asked her if they ran it at all after the vent was cleaned out and she said yes but they still had problems. I spoke with Whirlpool Senior Technician Andy and we went over fundings. He suggested one more thermocouple test and if that failed to have them reconfigure the internal venting and consider a booster fan, this is a little component hooked into dryer vent to aid with Air flow. I checked the dryer vent according to the test recommended by Andy and Temperatures were 155F and 161 F. Between vent off opened vent on. Any 5 degree or higher variance in temperature s a venting problem. Our customer also has a air conditioning vent above the washer. I recommended angling that so it is not blowing directly onto the washer and dryer.I got in touch with JT from Patriot Dryer Vent service and he e planned to me that booster fans are rarely used here in Texas because the dryer venting is usually less then 50 feet and that they help but have side effects to that will trap lint. He recommended against using this device for our customer. I called our customer to explain this. Job complete."
We serviced a
KITCHEN AID REFRIGERATOR
Model KSSC48QTS03
Near San Antonio, TX 78255
Douglas H.
Job Details: 07/09/2021
"Customer stated unit leaking from ice chute. Found issue to be failing ice door motor and ice door flap. . Customer wishes to proceed with repair. Ordering ice door motor and ice door to resolve the issue. ; ordrng 1 WPW10546285 (motor) and 1 WP2180353 (door-chute)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
Previous tech diagnosed bad ice maker. Replaced ice maker. Unit testing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near San Antonio, TX 78247
Zachary
Job Details: 07/09/2021
"Checked refrigerator and right door angled higher than left, retracted feet to get a base line and same results. Dropped left foot and was able to level doors out. Right refrigerator door handle was loose. Sured up all screws for the handles. No other issues with refrigerator were found. Refrigerator is working as designed."
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WFG320M0BS0
Near Boerne, TX 78006
Douglas H.
Job Details: 07/09/2021
"Unit not preheating and sometimes trips breaker. Found glow igniter not coming one. Pulled unit forward to find cause of breaker tripping to be main harness had about 2 inches of exposed wire, covered with electrical tape to prevent any arching. Both igniter and main harness would be needed. rqstng P&A on 1 W10918546 (igntr-oven) and 1 W10544364 (harns-wire)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
Replaced lid latch and tested with no further issues.
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW2830DP01
Near Rio Medina, TX 78066
Richard G.
Job Details: 07/09/2021
"Replaced console. Unit is powering on but is cycling power over and over again. Once is powered on completely, set time and date, then received product miswire error. Will need to replace main control board. Reinstalled old control panel. Rescheduling control panel and ordering control. ; ordrng 1 W11179310 (Control)"
We serviced a
KITCHENAID ICEMAKER (STANDA
Model KUIX305ESS2
Near San Antonio, TX 78266
Zachary
Job Details: 07/09/2021
"Checked ice maker pump working well, found a good frost pattern over evaporator, element wire is working. Found bad recirculating pump to be the issue as was before. Part is already on order and OOS? Will need to be scheduled when available. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near San Antonio, TX 78253
Richard G.
Job Details: 07/09/2021
Replaced icemaker and harness. Unit harvested and called for water. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near San Antonio, TX 78239
Chris S.
Job Details: 07/09/2021
Customer stated that washer still leaving soap residue. Didnt get any error codes and tested each function by them selfs and everything passed showed customer how to properly use washer . Everything working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near San Antonio, TX 78266
Zachary
Job Details: 07/09/2021
"Checked refrigerator customer described theyve had 2 other companies come out and service unit. They have already installed a service port for SS, but it does not have a dye drier to help locate potential leaks. The other company just tried charging unit without scales to know pressure and did not vacuum system. Refrigerator cooled down to 40 degrees but did not hold according to customer. Ordering evaporator, compressor and dye drier to resolve issue. Issuing to SS tech. OTL Authorization is needed. Evaporator is OOS will need to be scheduled when available.; ordrng 1 W10858281 (Evaporator) and 1 W11125124 (Compressor) and 1 WPW10143759 (Dye drier)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78211
Jesus C.
Job Details: 07/09/2021
Customer complaint is unit shakes during spin cycle. Unit is leveled. Suspension is good. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Boerne, TX 78015
Douglas H.
Job Details: 07/09/2021
Customer stated unit began making noise and then stopped cooling. Ran unit through extensive testing to find issue to be compressor ceasing up again as well as control sending bad signals or not sending signals when directed. . Customer wishes to proceed with repair. Ordering compressor and control to resolve the issue. ; ordrng 1 W10507884 (compressor) and 1 WPW10503278 (refer elect cont brd)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near San Antonio, TX 78247
Chris S.
Job Details: 07/09/2021
Replaced control board found issue to be infested with baby roaches. Told customer they need to spray the area tested unit everything working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Antonio, TX 78261
Shawn W.
Job Details: 07/09/2021
"I removed the door skin, handle, control and door latch. Replaced with new door skin and reassembled. Tested unit. Fully operational."
We serviced a
KITCHEN AID MICROWAVE OVEN
Model KMBD104GSS
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
"Customer rescheduled, currently out of town. Will call in to reschedule when they get back. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Boerne, TX 78006
Colton B.
Job Details: 07/09/2021
Customer rescheduled.; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boerne, TX 78006
Colton B.
Job Details: 07/09/2021
"Issue was long dry time and door closing difficulty. Dryer heated and vented well.finding issue to be that the vent hose is too long. Trimmed hose to improve air flow. Door is closing normally, advised customer to follow through with hand instead of just trying to close it gently. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Antonio, TX 78207
Sebastian
Job Details: 07/09/2021
Customer has the bad actuator and unit has been clicking for them as well ordering cam and actuator temporary fix actuator cannot guarantee for customer that it will last part show back order parts team to reach out when available; ordrng 1 W10721967 (Cam) and 1 W10913953 (Actuator)
We serviced a
JENNAIR COOKTOP GAS
Model JGCP548HL00
Near Boerne, TX 78006
Colton B.
Job Details: 07/09/2021
Issue was that three burners were not properly converted and front left burner not igniting. Converted the cooktop and cleaned out flame spreader. Unit testing good.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Corpus Christi, TX 78410
Adam
Job Details: 07/09/2021
Previous visit on this job determined that interface would need to be replaced in order to resolve issue. Customer called me back same day same issue Im at visit determined that control board and interface were fine but lid lock is what is causing customers the problem. Order a lid lock to resolve issue; ordrng 1 W10787878 (latch)
We serviced a
MAYTAG WASHER
Model MHWE300VW10
Near Victoria, TX 77905
Jim
Job Details: 07/09/2021
"Customer states that washer is not draining, and locks out machine. Attempt to put washer into diagnostic mode, but F22 error (door lock error)will not allow further testing. Drain water from drum, clean filter, and attempt to put into diagnostic mode. No diagnostic mode, but put towels into drum and ran normal mode. Washer working as designed.; rqstng P&A on 1 280187 (Pump, drain) and 1 WP8183270 (Lock, door)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Victoria, TX 77905
Jim
Job Details: 07/09/2021
"Customer states that washer is not cleaning clothes. Pull error codes, F7E6 (motor fault). Clear codes, check shifter for known problem. Shifter not connected. Replace shifter (W10913953). Please reschedule when parts arrive.;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Corpus Christi, TX 78410
John L.
Job Details: 07/09/2021
"Inspected unit, gasket has came out of lacking channel. Was able to reinstall gasket properly. Issue has been resolved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Victoria, TX 77904
Jim
Job Details: 07/09/2021
Customer states that door light remains on and no ice or water is dispensed. She stated when I called that the switch was taped down and working currently. Switch possibly bad again. Reorder switch and use spacer together to correct. Please reschedule when parts arrive.; ordrng 1 W11396033 (Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Corpus Christi, TX 78413
Adam
Job Details: 07/09/2021
Sr#7731210999. Customer complaint of refrigerator losing cooling. Several test show all functions work as designed but calling tech line to troubleshoot issue a state there is a service partner in relation to this issue with door not closing properly due to bad hinge. Ordering kit and extender arm for service pointer and tech line both. Have not set return date pending part arrival shows as out of stock; ordrng 1 W11171640 (shim-hinge) and 1 2267192 (extension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Corpus Christi, TX 78412
John L.
Job Details: 07/09/2021
"I installed new icemaker. Icemaker came online after installation, water was dispensed into icemaker. You should drop banks within the next hour issue has been resolved."
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Corpus Christi, TX 78414
John L.
Job Details: 07/09/2021
"Installed cam and gear case, tested unit after installation. Unit no longer grinding or making any noises and issue has been resolved."
We serviced a
AMANA REFRIGERATOR
Model ARS9168AB
Near Port Aransas, TX 78373
John L.
Job Details: 07/09/2021
"Inspected unit, found issue with gasket and ice maker. Gasket not setting properly, made adjustments to gasket that issue was resolved. Will need to order icemaker to resolve that issue.; ordrng 1 D7824706Q (ice maker)"
We serviced a
MAYTAG DRYER
Model MED6630HC1
Near Port Aransas, TX 78373
John L.
Job Details: 07/09/2021
"I install drum, tested after installation. Issue has been resolved."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Corpus Christi, TX 78414
Adam
Job Details: 07/09/2021
Arrived at customers location because it would be considered a major job I inspected components before entering the home found sump assembly broken in a couple different places as well as drain pump broken. I informed customer of the situation and that I would be re-ordering all components including the one that says on site. Customer states whirlpool never sent them Any components. The one labeled as on site turns out to be a switch. Pictures of broken component in SD-QuickPic.; ordrng 1 W11345228 (Sump and motor assembly) and 1 W11545764 (Switch) and 1 W11434044 (Fill valve) and 1 W11255994 (Switch)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Corpus Christi, TX 78411
Adam
Job Details: 07/09/2021
Inspection of unit customer complaint of door not closing was pre-ID as oven door hinges that is not the case complaint or issue is with bake drawer not closing properly. Further inspection shows slide/rail on right hand side has come loose of cabinet causing door to slump or lean to the right. After removing door and reinstalling slide big drawer no longer shuts completely leaving gap between cabinet and seal. Replace both right and left slide and big drawer as well as seal to resolve issue. Have not set return date pending part arrival.; ordrng 1 W10921904 (slide-drwr) and 1 W10921905 (slide-drwr) and 1 W10757442 (drawr-util) and 1 W10550987 (seal-door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Corpus Christi, TX 78404
Adam
Job Details: 07/09/2021
Arrived at customers home knocked on door no answer. Call customer left voicemail waited 10 to 15 minutes no call back customer no-show. Reschedule for a different day.; O-emld tckt
We serviced a
AMANA RANGE
Model ACR4303MFB3
Near Corpus Christi, TX 78408
Adam
Job Details: 07/09/2021
Please control board tested unit issue solved
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB00
Near Aransas Pass, TX 78336
John L.
Job Details: 07/09/2021
"Installed compressor, vacuumed and charged unit. Unit holding vacuum and hell charge. Verified unit is cooling, issue has been resolved."
We serviced a
WHIRLPOOL RANGE
Model KEBU208SSS00
Near Bishop, TX 78343
Adam
Job Details: 07/09/2021
Inspection of unit shows error code F2E0 comes back as keypad disconnected. Unfortunately component needed for repair is discontinued according to under website. Issue resolved
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Port Lavaca, TX 77979
Michael
Job Details: 07/09/2021
"Installed control, preheated the oven, its heating and working normal"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Inez, TX 77968
Michael
Job Details: 07/09/2021
"I called the customer enroute to the location, no answer, left vm, no call back. Arrived at the subdivision and there was no such address. Called the customer again and she answered, she said this was supposed to be in Woodsboro totally different address. Advised her they didnt dispatch it correctly and she would need to call her warranty back and reschedule with the correct information"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Victoria, TX 77901
Michael
Job Details: 07/09/2021
"The appliance was giving the same error code, installed new latch, ran a diagnostics test, completed with issues, the appliance is working normal"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Victoria, TX 77901
Michael
Job Details: 07/09/2021
"The appliance was heating, but the drum was bouncing on the front. Removed the front panel and found a piece of metal caught underneath the clip felt pad of the front panel, removed it and put appliance back together. The drum is no longer bouncing and spinning properly, the appliance is heating and working normal"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78209
Jim G.
Job Details: 07/09/2021
Replaced damaged belt. Issue resolved. ; used 1 341241 (Belt) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ0
Near San Antonio, TX 78247
Jim G.
Job Details: 07/09/2021
Icemaker is now working. No parts were needed. Issue resolved.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near San Antonio, TX 78230
Sebastian
Job Details: 07/09/2021
Ref thermistor 8k ice water. Call truck line as both sections of my unit were frozen up but thermistor is testing good tested unit with tech line after completely defrosting both sides and exposing both sides verify that three-way valve is working as it should and not dumping refrigerant to both sides all time narrowed it down to user interface tech line suggest changing the user interface. itll take about a week for the part to come in; ordrng 1 MFT2776FEZ00 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW9400SZ04
Near Converse, TX 78109
Chris S.
Job Details: 07/09/2021
Customer stated that washer fills up by its self and it leaks at the beginning of cycle. Found issue to be valve not closing and seal that goes on dispenser corroded. ordrng 1 WP8181747 (seal) and 1 WPW10289387 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Cibolo, TX 78108
Zachary
Job Details: 07/09/2021
"Checked unit, customer had some food debri catch fire during clean cycle on oven. Fortunately she noticed it and was able to turn off the oven. Recommended to remove excessive amounts of food particles and anything greasy. She knows to wipe down with just a cloth and warm water. Let customer know clean cycle is more of a sanitation cycle than a complete clean cycle. Tested unit, bake reached 350 degrees as designed, bake elements work properly, cooktop all checked good. Found no error codes. Range is working as designed. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS06
Near Fredericksburg, TX 78624
Colton B.
Job Details: 07/09/2021
"Issue was that compressor is turning off and on, replaced start device, unit testing good."
We serviced a
JENNAIR OVEN GAS
Model JGS1450DS1
Near San Antonio, TX 78261
Jim G.
Job Details: 07/09/2021
Vetoed no leaks however advised vents must be used when using for long sustained periods of time to counter act burnt accelerants.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near San Antonio, TX 78240
Sebastian
Job Details: 07/09/2021
W10682535 Customer has bad lid latch assembly, customer to attempt to purchase latch and replace themselves if they have any problems they can give us a call to come and install the part if they have the correct part part will not be guaranteed however if they purchase on their own. Customer to call us back if they decide they want us to order the part and come through
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near San Antonio, TX 78252
Richard G.
Job Details: 07/09/2021
Customer complaint is that the control panel is dented in. Verified. Replaced control panel. Unit is good to go.
We serviced a
UNKNOWN VENTHOODS
Model UXT3030ADW0
Near San Antonio, TX 78240
Sebastian
Job Details: 07/09/2021
Replace the fan assembly checked unit good to go
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Antonio, TX 78245
Richard G.
Job Details: 07/09/2021
"Customer complaint is that the unit is making loud noises. Verified issue. Found the unit squealing during spin. Ordering control, console, belt. Customer also states the unit is barely putting water in. Verified. Ordering inlet valve.; ordrng 1 W11543994 (Control) and 1 W11220230 (Inlet valve) and 1 W11478524 (Console) and 1 W11239857 (Belt)"
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30FXSS1
Near Boerne, TX 78015
Douglas H.
Job Details: 07/09/2021
"Customer stated unit upper rack adjuster piece is broken and then will not run properly and eventually shut off. Tested unit F4e3 motor error, f5e2 door latch stuck closed error. Confirmed that the motor isnt functioning. Confirmed that the rack adjuster kit is needed. ; rqstng P&A on 1 WPW10780877 (pump&motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near San Antonio, TX 78254
Richard G.
Job Details: 07/09/2021
"Customer complaint is that the doors are not aligned and there is a bigger gap at the bottom of the refrigerator than the top. Found hinge to be loose. Tightened hinge, unit is good to go."
We serviced a
AMANA DRYER
Model NED4655EW1
Near San Antonio, TX 78254
Richard G.
Job Details: 07/09/2021
Replaced blower wheel. Tested to complete. Unit is good to go.