We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78261
Douglas H.
Job Details: 09/22/2022
Customer stated unit would show upper cooling fan low speed error. Found cause to be cooling fan and control. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Per sb web unit is still under warranty and then has an additional year warranty through ELW program.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cibolo, TX 78108
S
Job Details: 09/22/2022
Upon arrival customer stated unit would not work properly. Tested unit and verified the water was turned off. Gave customer proper instruct and install for the unit. Retested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Cibolo, TX 78108
S
Job Details: 09/22/2022
Upon arrival customer stated Texas Home Appliance was out here to diagnose and fix the unit weeks ago but never came back. A control was ordered due to having a miscommunication error code from the ui to the control. Retested unit and found the error code for the miscommunication. Control ordered was the correct one. Replaced faulty control and tested unit. Unit functions as designed. No further issues at this point. ; used 1 W11400681 (Control) from stock
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Von Ormy, TX 78073
Jesus C.
Job Details: 09/22/2022
Tested unit. Found bad pulleys. Repalc3d pulleys. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78261
Jim G.
Job Details: 09/22/2022
I replaced the dishwasher sump motor assembly. Issue is resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model UMC5225GZ2
Near San Antonio, TX 78260
Douglas H.
Job Details: 09/22/2022
Upon arrival advised customer of sc even if unit turned out to be in warranty due to the fact the unit likely didnt contain a service warranty but a replacement warranty. Customer agreed to sc rate to allow the door to be opened to verify model and serial to show replacement warranty. Popped door open got model and serial, per service matters has replacement warranty. Provided customer with all info he would need for contacting whirlpool for replacement.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Universal City, TX 78148
S
Job Details: 09/22/2022
Upon arrival replaced fairly heater with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 09/22/2022
Found break in drain line harness after tearing down whole harness cover. Replaced to resolve
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/22/2022
Customer stated unit not heating. Checked for errors, no stored errors. Ran diagnostics testing to check unit. Unit testing good. Found no rinse aid in the dispenser. Gave customer tips on how to help wash and dry performance. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78237
Garry
Job Details: 09/22/2022
Customer complaint of dryer turning off mid-cycle. Previous visit found issue to be faulty PTS Relay opening during operation and confirmed findings with WPL Techline (SR# 7734382082 Anthony). Returned today to install PTS Relay (WPW10117655) and found issue persisted. Again contacted WPL Techline (Bruce) and was instructed to replace Wiring Harness (W10704067). Ordering Wiring Harness (W10704067), which shows in-stock in SSB. Scheduling follow-up for 9/23/22 at 4:30pm. ; ordrng 1 W10704067 (Wiring Harness)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SR/AA
Near Pleasanton, TX 78064
Daniel
Job Details: 09/22/2022
Upon arrival found that the wire that was damaged was not the same as the part(water heater pipe) that Samsung had told me to order. Tried calling Samsung tech support but offices were already closed. The wire looked like it was coming directly from the ice maker. Ordering ice maker and rescheduling the other 2 parts. Will return with parts to repair? Pls book earlier in the day so Samsung tech support is available. ; ordrng 1 DA97-07603B (Ice maker)
We serviced a
SAMSUNG DRYER
Model DV50F9A7EVP/A2
Near San Antonio, TX 78233
S
Job Details: 09/22/2022
Upon arrival customer stated units console was loose. Verified 2 missing screws were left off the unit. Got the screws and screws in the console. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG DRYER
Model DVE45T3400P/A3
Near Somerset, TX 78069
Jesus C.
Job Details: 09/22/2022
Tested unit. Hinge broken off door. Needs dryer door. ; rqstng P&A on 1 DC97-18995C (Door)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near San Antonio, TX 78201
Garry
Job Details: 09/22/2022
Customer complaint of dryer making loud noise and emanating a burning smell. Inspected unit to discover garments trapped in Blower Assembly. Removed garments and inspected all drive components. All checking good. Exhaust lead to daylight. Cleaned interior of unit and returned to operation. Machine functioning as designed, heating and cycling appropriately. No noise. Job complete, unit is good to go. No further issues at this time.
We serviced a
JENNAIR WALLOVEN
Model JMW3430DS03
Near Natalia, TX 78059
Jesus C.
Job Details: 09/22/2022
Tested unit. F2E1 error code. Will need to replace UI. Gave customer estimate for repairs. Will order part. ; ordrng 1 W11236885 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Antonio, TX 78247
Jim G.
Job Details: 09/22/2022
I verified a faulty compressor (seized). Per technical service bulletin W11574734 the compressor must be replaced the kit. Part is OOS. Please schedule ASAP. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near San Antonio, TX 78253
Richard G.
Job Details: 09/22/2022
Customer complaint is that the unit will go into sensing but never fill. Entered diagnostics and found error codes F6E3 communication error - ACU cannot hear MCU, F7E4 basket re-engagement failure, F0E7 load detected when running clean washer cycle. Cleared error codes and ran diagnostics cycle. Error codes following diagnostics cycle are F6E3, F0E5 off balance load, F7E4. Ordering control, ui, clutch and motor parts to resolve issue.; ordrng 1 W11419171 (Control) and 1 W11478526 (Ui) and 1 W11596129 (Ui harness) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near San Antonio, TX 78212
Garry
Job Details: 09/22/2022
Customer complaint of water retention in Bellows. Found drain ports in existing Bellows clogged and preventing efficient drainage. Replaced Bellows (WPW10237499) and tested unit. No leaks. Additional customer concern that water supply hoses behind machine might be leaking. Inspected hoses and observed no signs of leakage or deterioration. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Stockdale, TX 78160
Daniel
Job Details: 09/22/2022
Customer reported ice maker would randomly stop making ice for periods at a time then randomly start up again. Customer stated low ice production. Upon arrival tested ice maker and ice maker successfully harvested and filled. Ice production looked a little low. Ordering ice maker. Will return when parts are available to repair. ; ordrng 1 W11546935 (Ice maker)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near La Vernia, TX 78121
Daniel
Job Details: 09/22/2022
Customer reported right rear burner not igniting. Upon arrival found that I could not get the right rear burner ignited. Igniter was not throwing off a spark. I noticed if I slanted the burner cap drastically down almost touching the igniter then the igniter would spark and ignite the burner. Adjusted burner and igniter multiple times but burner would still not ignite in a natural setting. Ordering burner kit, burner cap set, right rear orifice holder, igniter, and spark modules. Will return when parts are available to repair. ; ordrng 1 W11367106 (Burner kit set) and 1 W11435570 (Burner cap set) and 1 W11485871 (Right rear orifice holder) and 1 W11453920 (Right rear igniter) and 1 W11453940 (Igniter) and 1 W11162730 (Spark module) and 1 WPW10475149 (Spark module for burners)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near San Antonio, TX 78252
Jesus C.
Job Details: 09/22/2022
Picked up door. Job complete.
We serviced a
SAMSUNG DRYER
Model DV45K6500EV/A3
Near San Antonio, TX 78245
Jesus C.
Job Details: 09/22/2022
Installed new screen. No further issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Kerrville, TX 78028
Drew
Job Details: 09/22/2022
Upon arrival customer stated there was abnormal noises present. Ran unit into diagnostics and no noise issue was present. Loaded a load in the unit and ran a quick wash, heard loud grinding noise. Ordering gearcase and rescheduling parts. ; ordrng 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Boerne, TX 78015
Drew
Job Details: 09/22/2022
Upon arrival customer stated no cooling issue. Heard compressor click on for few seconds then shut off. Compressor is extremely hot and loud when on. Checked amp draw and unit was pulling 9.78 amps while compressor was on. Per service pointer W11634348 ordered compressor kit and lock rings. Compressor is psp item wrote warehouse to see if it can be expedited.; ordrng 1 W11574734 (Compressor) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78238
Garry
Job Details: 09/22/2022
Rescheduling for 9/23/22 between hours of 12pm & 3pm. ; schdld next appmnt for 9/23 FRI PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Boerne, TX 78015
Drew
Job Details: 09/22/2022
Upon arrival called replace lights but nothing happened. Led power supply has now stopped working. Ordering power supply in addition to lights ; rqstng P&A on 1 W10830288 (cntrl-elec)
We serviced a
MAYTAG REFRIGERATOR
Model MSB26C6MDM00
Near San Antonio, TX 78238
Sebastian
Job Details: 09/22/2022
Ice up at the top of the evaporator confirmed by metal was closed with ice buildup on it indicating that its good confirmed good resistance on heater theres no ice buildup thats actually on the heater removed ice buildup unit is several years old shows a purchase date of 2015 explain to customer that is very likely that this is just buildup that the heater cannot keep up with over the years of cooling customer to monitor unit after I steamed it out also found that the bottom of the door gasket is destroyed unable to replace or repair without replacing whole doo.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near San Antonio, TX 78253
Jesus C.
Job Details: 09/22/2022
Installed new rails. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near San Antonio, TX 78250
Sebastian
Job Details: 09/22/2022
Found a good strong pump that was working as it should see a lot of suds caused by the soap on the unit recommending to customer that they try using unit with a different soap and also load rinse aid the dishes are definitely getting Washburn coming out with blotches of soap or hard water on the dishes customer needs to use rinse aid and possibly adjust soap usage
We serviced a
WHIRLPOOL WASHER
Model NA
Near Fair Oaks Ranch, TX 78015
Sebastian
Job Details: 09/22/2022
Found front of lid had a rattling noise lid installed correctly added refrigerator mastic to dampen rattling and tighten lid at front
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Antonio, TX 78250
Sebastian
Job Details: 09/22/2022
Ring I could hear it but its not delivering water to the icemaker in the refrigerator section can dispense water through the dispenser in the front and bottom icemaker is dispensing water ordering valve to resolve issue also found that icemaker on the bottom is not dispensing ice as often as it should identify that there is ice on the evaporator causing the freezer section to not come down to Tampa ordering evaporator harness along with the valve and icemaker for the refrigerator section upstairs as I also got an e5 code; ordrng 1 W11224591 (Evap harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near San Antonio, TX 78209
Garry
Job Details: 09/22/2022
Customer complaint of ice buildup in RC and behind Deli Drawers. Tested all sensors - all passing. Tested RC/FC/Ice Box Fans. RC & FC Fans testing good, but Ice Box Fan behaving oddly. Tested Evaporator Drain and all looks good. Found Drip Tray under RC Evaporator warped. As per Technical Service Pointer W11092686, ordering Drip Tray (W11457241) & 2 Tubing Clamps (W11456069) to address issue. Also ordering Ice Box Fan (W10846539) under 90-day parts warranty. . Please schedule for soonest availability once parts arrive. ; ordrng 1 W11457241 (Drip Pan) and 2 W11456069 (Tubing Clamp)s and 1 W10846539 (Ice Box Fan)
We serviced a
JENN-AIR OVEN ELECTRIC (D
Model JJW3830DS02
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/22/2022
Customer stated f2e1. Verified error. Unit needs new console. Ordering console to resolve the issue. Part psp and oos; ordrng 1 W11232121 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Antonio, TX 78245
Richard G.
Job Details: 09/22/2022
Replaced spring, coupler, motor, washer, and shaft. Tested to complete. Unit is good to go.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/22/2022
Customer stated unit shows select cycle verified issue. Console wouldnt allow cycle entry or diagnostics entry. Ordering ui fascia to resolve the issue. Part oos; ordrng 1 W11478526 (Ui fascia)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Antonio, TX 78245
Chris S.
Job Details: 09/22/2022
Customer stated outer panel of oven doors coming apart found issue to be faulty front panel ordering from panel panel is out of stock.; ordrng 1 W11176456 (glass-door)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Converse, TX 78109
S
Job Details: 09/22/2022
Upon arrival contacted customer and she stated that she wouldnt make it for the appt. Customer would to be scheduled for the latest Tuesday appt possible. ; schdld next appmnt for 9/27 TUE PM
We serviced a
SAMSUNG WASHER
Model WF42H500AW/A2
Near San Antonio, TX 78229
Sebastian
Job Details: 09/22/2022
Unit is showing area code for miscommunication between the UI and the control UI is completely unresponsive was able to get it in the diagnostics to see error codes only; ordrng 1 DC92-01622J (Ui) and 1 DC92-01621E (Main), states that autho needed
We serviced a
WHIRLPOOL WALLOVEN
Model JJW2830DP01
Near San Antonio, TX 78230
Jim G.
Job Details: 09/22/2022
I verified that the console was malfunctioning.Part is OOS. Please schedule asap. ; ordrng 1 W11236888 (Console user interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Adkins, TX 78101
Daniel
Job Details: 09/22/2022
Returned with parts needed to repair. Installed new evaporator fan harness, thermistor, and UI. Re assembled unit. Customer should no longer have issues with unit freezing over. Unit functioning as designed. ; used 11 WPW10384183 (THERMISTOR) from stock
We serviced a
KITCHEN AID DISHWASHER
Model KDTM804KPS0
Near Castroville, TX 78009
Richard G.
Job Details: 09/22/2022
Customer complaint is that the unit is not starting the wash cycle. Entered diagnostics and found error codes F5E1 door switch/door stuck open, F7E1 single speed wash motor failure, FAE2 vent wax motor electrical problem, F8E2 inlet water fill valve electrical problem. Ordering controls, vent, wash motor, latch, harness, and inlet valve.; rqstng P&A on 1 W11416458 (Console) and 1 W11412299 (Latch) and 1 W11410061 (Control) and 1 W11414073 (Vent) and 1 W11545539 (Gasket) and 1 W11330869 (Harness) and 1 W11416362 (Pump and motor) and 1 W11434044 (Inlet valve)
We serviced a
SAMSUNG WASHER
Model WF45N5300AV/US
Near San Antonio, TX 78229
Sebastian
Job Details: 09/22/2022
Phone that unit is not responding at the controls was able to get it into diagnostics and show a communication error between the UI and the control quoting for parts and labor; ordrng 1 DC92-01802Q (Ui) and 1 DC92-01982B (Control), states that autho needed
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Antonio, TX 78242
Jesus C.
Job Details: 09/22/2022
Installed new actuator and capacitor. No further issues. Job complete. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near San Antonio, TX 78254
Sebastian
Job Details: 09/22/2022
Duplicate call already ordered control yesterday
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104ESS4
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/22/2022
Last trip found faulty sump and motor assembly. Replaced sump and assembly to resolve the issue. Unit functioning properly now. No further issues at this point.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Saint Hedwig, TX 78152
S
Job Details: 09/22/2022
Upon arrival customer stated units middle burner would not turn on all the way. Verified issue to be grease in burner. Ordering 1 W11475513 middle burner to resolve issue. Part is oos. ; ordrng 1 W11475513 (Middle burner)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78015
Douglas H.
Job Details: 09/22/2022
Last trip found faulty sump assembly. Replaced sump assembly to resolve the issue. Unit testing good now. No further issues at this point.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Kerrville, TX 78028
Drew
Job Details: 09/22/2022
Called customer before leaving prior job. Stated she wants a senior tech to go out and look at unit. Advised I will let the office know. Rescheduling.; schdld next appmnt for 9/27 TUE AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near San Antonio, TX 78209
S
Job Details: 09/22/2022
Upon arrival checked units ice bin and we have a full bin of ice. Customer stated the unit began making ice the same day as when she called in. Advised customer we will have to charge for sc if we continue to have to come back multiple times.when the unit is functioning as designed. Tested unit in diagnostic mode and found zero error codes for the ice maker. Adjusted temp for the unit to 35 in the fridge side and -1 in the freezer. Unit harvested and filled while speaking with customer. Unit functions as designed. No further issues at this point.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near San Antonio, TX 78245
Chris S.
Job Details: 09/22/2022
Customer stated that dishwasher was not working right and just beeping family should we control board want to change our control board whirlpool sent wrong part because they had wrong model number from a different brand that correct brand and model number order in control board part is out of stock; ordrng 1 W11632725 (Control board)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Antonio, TX 78254
Chris S.
Job Details: 09/22/2022
Customer stated washer would work one cycle not working other phone it should be control board order and control board part is out of stock; ordrng 1 W11170317 (cntrl-elec)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near San Antonio, TX 78248
Jim G.
Job Details: 09/22/2022
I verified significant damage to the rollers. Replaced kit. Issue is resolved.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near San Antonio, TX 78209
Garry
Job Details: 09/22/2022
Customer complaint of RC door protruding beyond FC door when in closed position. Carefully inspected gaskets around both FC and RC doors to find each in pristine condition, but small gap at bottom of RC door. Adjusted leveling feet and RC door to eliminate aperture in gasket seal at bottom of RC door. RC door now much more flush with FC door but customer still unhappy with way unit sits. Advised customer that functional failure had been resolved and any lingering cosmetic issues at this point could most likely be resolved by skilled installer. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/22/2022
F0e9 off balance pause, f3e2 pressure system fault, f7e7 motor unable to reach target rpm. Calling techline as this is reoccurring issue, spoke with Scott advised him of the customer service note and the installation of multiple parts. He read through all the notes for techline notes. Asked about soap usuage and which soap, stated with the soap the customer is using max of 1.3 oz. Ran auto testing, testing passed. Had me calibrate unit and passed calibration, stated unit is functioning as designed and no parts to be replaced at this point. Stated issue was likely due to improper calibration. Sr 7733771986
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near San Antonio, TX 78254
Chris S.
Job Details: 09/22/2022
Customer wanted an estimate first before me looking at unit told him it could be door switches and control board.Customer said hell call back if he wants to go through with repair; rqstng P&A on 1 WP2149705 (switch) and 1 W11457217 (Freezer door switch .) and 1 WPW10366605 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Antonio, TX 78209
Garry
Job Details: 09/22/2022
Customer complaint of refrigerator doors being out of alignment with one another. Arrived to observe customer complaint and leveled unit before aligning doors. Job complete, unit is good to go. No further issues at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Boerne, TX 78006
Douglas H.
Job Details: 09/22/2022
Last trip found ceased compressor due to amp draw and pressure readings. Replaced compressor to resolve the issue. Vacuumed unit, held vacuum. Charged unit, held charge. Unit began cooling efficiently upon testing. No further issues at this point.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE500EBS11
Near San Antonio, TX 78204
Chris S.
Job Details: 09/22/2022
Call customer to let them know wire harness nugget ordered and need to order wireless for repair customer was OK with that I want to schedule next appointment for 4 October. She will be out of town all next week.; ordrng 1 W11157180 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near San Antonio, TX 78254
Chris S.
Job Details: 09/22/2022
Customer stated that dishwasher wasnt working right. Found that wire going to motor was faulty and showing copper. Ordering wire harness part is psp item.; rqstng P&A on 1 W10868144 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near San Antonio, TX 78258
Jim G.
Job Details: 09/22/2022
Drain pump was needed however the hose assembly valve is failing and it appears damaged beyond repair. Replacement hoses are needed. ; ordrng 1 WPW10545278 (Drain hose) and 1 8269144A (Hose assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near San Antonio, TX 78229
Sebastian
Job Details: 09/22/2022
Unit is not showing any active error codes did find water in the leak tray at bottom. Unit feet all the way down. Lifted unit by an inch and half at front to resolve issues. Recommended that customer switch to a different soap or they have more control over the dosage is I see a lot of suds
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Kerrville, TX 78028
Drew
Job Details: 09/22/2022
Upon arrival checked inlet valve to verify it was working properly, which it was. Then checked the reservoir, reservoir was frozen per service pointer W11451777A. Need to order silicone, sealer, fittings , and a new reservoir to resolve issues. ; ordrng 2 W10841140 (adhesive)s and 2 WP2300868 (fitting)s and 2 WP2198677 (connector)s and 3 212643 (sealer-gum)s and 1 W10801011 (reservoir)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near San Antonio, TX 78266
Douglas H.
Job Details: 09/22/2022
Customer stated unit building up ice in the upper left corner. Confirmed ice build up. Found to be caused by door sagging on left side leaving slight gap. Adjusted upper hinge which closed the gap. During the hinge adjustment one of the upper hinge screws broke. Also found that lower door pin needs replacing. Ordering hinge screws and lower pin. ; ordrng 3 WP489497 (Screw)s and 1 W10574325 (Lower door pin)
We serviced a
KITCHENAID COOKTOP ELECTRIC
Model KICU509XSS00
Near Spring Branch, TX 78070
Douglas H.
Job Details: 09/22/2022
Customer stated unit popped and then f47 error. Confirmed error, unit needs new module and ui. Ordering module to resolve the issue. Part oos; ordrng 1 W10857232 (Module)
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near San Antonio, TX 78209
Garry
Job Details: 09/22/2022
Customer complaint of washing machine locked and not executing cycle. Arrived to find F6E3 (Communication Error ACU/HMI) error code in system memory. Cleared error code and ran Diagnostic Cycle. Unit completed Diagnostic Cycle successfully with no issues. Verified proper voltage inputs and outputs to/from ACU, including 5vdc output to HMI. Verified continuity in wiring harness between ACU & HMI. Tested Door Lock and measured 144ohms between pins 1 & 2 at J9 connector with lock in locked state. Ensured all harness connections tight and ran another Diagnostic Cycle which was also successfully completed. Advised customer to monitor over next 90 days and contact us should issue reoccur or another arise. Customer also informed me that she is sometimes using 2 detergent pods. Advised customer that 1 pod is maximum regardless of load size of soil level. Also recommended routine cleaning of machine with affresh to customer. Job complete, unit is good to go. No further issues at this time.
We serviced a
WHIRLPOOL MW-HOOD COMBO
Model WMH31017HS08
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/22/2022
Last trip techline stated to replace main harness and door interlock switches and fuse. Per techline, replaced all parts. Upon testing, exact same issue as before. Contacted techline, spoke with Rob, he stated only reason is the switches are miswired, explained I wired it exactly as was told to wire it previously. Gave me proper wiringPrimary -blk, brown blue on common, NO solid blk and solid whiteMonitor-common white, nc blue and whiteSecondary switch- common blue, white ; NO blue blueDoor inter -common blue (goes to primary), NO solid orange SR 773445726 Reordering interlock kit per techline. ; ordrng 1 W11244494 (Interlock)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near San Antonio, TX 78244
S
Job Details: 09/22/2022
Upon arrival customer stated units lid would not work. Verified a broken strike assembly. Ordering 1 W11457841 strike to resolve issue. Contacted p.d. To confirm part was in stock. Per sb web we have 1. Rescheduling for Monday. ; ordrng 1 W11457841 (Strike)
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Von Ormy, TX 78073
Jesus C.
Job Details: 09/22/2022
Unit not draining. Will need to install drain pump once customer cleans unit. Will reschedule. ; schdld next appmnt for 9/27 TUE !
We serviced a
WHIRLPOOL OVEN ELECTRIC (D
Model WOD51EC0HS20
Near Elmendorf, TX 78112
Daniel
Job Details: 09/22/2022
Customer reported lower oven door dented. Upon arrival found lower oven door dented on the bottom right corner. Since closing date of house was within 30 days we are able to replace parts under cosmetic 30 day warranty. Ordering door assembly. Will return when parts are available to repair. ; ordrng 1 W11600322 (Door assembly)
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Schertz, TX 78154
S
Job Details: 09/22/2022
Score arrival contacted customer and customer stated they called in to the office to cancel the appt as they bought a new unit. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near San Antonio, TX 78255
Drew
Job Details: 09/22/2022
Upon arrival tested voltage at outlet, was present. Tested voltage at acu. Was present and sending to other components. Removed ui, on ui saw corrosion and dirt build up. Used q tip and isopropyl alcohol to remove the build up. Ui now turned on. Checked in diagnostics mode what codes are present, f6e3 which is a communication issue between ui and acu, f3e2 which is inlet water temp, f0e4 which is spin limited by water temp. Ordering ui, acu, and inlet valves.; ordrng 1 W11112662 (console) and 1 W11417461 (Acu) and 1 W11165546 (valve) and 1 W11193817 (harns-wire)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC704FPS
Near San Antonio, TX 78256
Sebastian
Job Details: 09/22/2022
912 Needs to contact whirlpool and get a purchase date for the unit customers had this unit swapped over and delivered to her as per replacement procedure and does not have any information as far as the day that it was delivered customer together this information customer does soda have 0? in the freezer in the icemaker is working explained that the icemaker is the produce about 3 pounds per day Customer to monitor amount of ice being delivered in a 24 hour period and also update purchase date
We serviced a
JENNAIR WINE COOLER
Model JUB24FRERS00
Near San Antonio, TX 78255
Sebastian
Job Details: 09/22/2022
#8649foun evap ce misinstalled and drain tube clogged corrected both issues ollctd service fee and labor
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOCE507ESS04
Near Boerne, TX 78006
Sebastian
Job Details: 09/22/2022
Blacked out without tripping the breaker pulled off the front of the consul to take voltage found no voltage up to the front UI when reinstalling to write up parts ui kicked on. Pressed button on ui and lost ui again ordered both controls and harness; ordrng 1 W10588753 (Console) and 1 W11179310 (Control) and 1 W10603949 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/22/2022
Customer stated glass portion of door moves a lot when in use. Found stainless portion of outer beginning to peel off glass door. Ordering glass door for safety reasons. Part oos. Also ordering badge. ; ordrng 1 W1117654 (Glass door) and 1 W11178521 (Badge)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near San Antonio, TX 78237
Chris S.
Job Details: 09/22/2022
Customer said washer shakes got off balance air code right front leg was a little off balance fix leg also suspension needed to be put back in bushing. Tested unit everything working properly also told customer if clothes start to bang around stop washer and level clothes out.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near San Antonio, TX 78264
Daniel
Job Details: 09/22/2022
Called customer and left voicemail stating time of arrival. Upon arrival found a lady that stated she had just moved into the residence but stated that the customer(Sylvia) was out of the country and would not be back until the beginning of the month. The lady who answered stated that the customer(Sylvia) now lives on the other side of the duplex. Let the lady know I would reschedule Sylvia for October 6th. She said she would relay the message to her and that if Sylvia had any issues with the day she would call in and reschedule. ; schdld next appmnt for 10/6 THU !
We serviced a
WHIRLPOOL ICEMAKER (STANDA
Model WUI75X15HZ01
Near Ingram, TX 78025
Drew
Job Details: 09/22/2022
Upon departing last job found recirculation pump is not manufactured after 4/5/22 again. Re ordering and spoke with part mgr to try and get this issue resolve ASAP; ordrng 1 W11542867 (Pump)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Boerne, TX 78006
Sebastian
Job Details: 09/22/2022
Changed out heater unit has further issues on another ticket
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS0
Near San Antonio, TX 78261
Jim G.
Job Details: 09/22/2022
Replaced sump assembly. Issue is resolved.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Antonio, TX 78221
Jesus C.
Job Details: 09/22/2022
Tested unit. No leaks comin from unit. Unit is working properly. Performed customer instruct on proper use and care procedures. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near San Antonio, TX 78227
Chris S.
Job Details: 09/22/2022
Customer stated that refrigerator was not calling on both sides foundation to be bad evaporator motor fan and harness ordering parts to fix issues.; ordrng 1 2315549 (motor evaporator) and 1 W11546681 (Evaporator harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near San Antonio, TX 78224
Jesus C.
Job Details: 09/22/2022
Tested unit. Door latch not functional. Will need to replace. ; ordrng 1 W11307244 (Latch)
We serviced a
JENNAIR COOKTOP GAS
Model JGCP536HL00
Near San Antonio, TX 78261
Douglas H.
Job Details: 09/22/2022
Customer stated not getting enough gas to burners. Verified all 4 burners affected. Either an issue with incoming gas pressure set too low or regulator. Going to replace regulator as a precaution to see if will resolve the issue first. Scheduled for soonest availability. ; ordrng 1 W11106948 (Regulator) and 1 30-48KITRC (Gas line kit)
We serviced a
WHIRLPOOL OVEN ELECTRIC (S
Model WOS72EC0HS02
Near San Antonio, TX 78261
Douglas H.
Job Details: 09/22/2022
Customer stated unit would show upper cooling fan low speed error. Found cause to be cooling fan and control. Replaced both to resolve the issue. Unit testing good now. No further issues at this point. Per sb web unit is still under warranty and then has an additional year warranty through ELW program.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cibolo, TX 78108
S
Job Details: 09/22/2022
Upon arrival customer stated unit would not work properly. Tested unit and verified the water was turned off. Gave customer proper instruct and install for the unit. Retested unit and unit functions as designed. No further issues at this point.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Cibolo, TX 78108
S
Job Details: 09/22/2022
Upon arrival customer stated Texas Home Appliance was out here to diagnose and fix the unit weeks ago but never came back. A control was ordered due to having a miscommunication error code from the ui to the control. Retested unit and found the error code for the miscommunication. Control ordered was the correct one. Replaced faulty control and tested unit. Unit functions as designed. No further issues at this point. ; used 1 W11400681 (Control) from stock
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Von Ormy, TX 78073
Jesus C.
Job Details: 09/22/2022
Tested unit. Found bad pulleys. Repalc3d pulleys. No further issues. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near San Antonio, TX 78261
Jim G.
Job Details: 09/22/2022
I replaced the dishwasher sump motor assembly. Issue is resolved.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model UMC5225GZ2
Near San Antonio, TX 78260
Douglas H.
Job Details: 09/22/2022
Upon arrival advised customer of sc even if unit turned out to be in warranty due to the fact the unit likely didnt contain a service warranty but a replacement warranty. Customer agreed to sc rate to allow the door to be opened to verify model and serial to show replacement warranty. Popped door open got model and serial, per service matters has replacement warranty. Provided customer with all info he would need for contacting whirlpool for replacement.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Universal City, TX 78148
S
Job Details: 09/22/2022
Upon arrival replaced fairly heater with new. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS
Near Fair Oaks Ranch, TX 78006
Sebastian
Job Details: 09/22/2022
Found break in drain line harness after tearing down whole harness cover. Replaced to resolve
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Bulverde, TX 78163
Douglas H.
Job Details: 09/22/2022
Customer stated unit not heating. Checked for errors, no stored errors. Ran diagnostics testing to check unit. Unit testing good. Found no rinse aid in the dispenser. Gave customer tips on how to help wash and dry performance. No further issues at this point.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Antonio, TX 78237
Garry
Job Details: 09/22/2022
Customer complaint of dryer turning off mid-cycle. Previous visit found issue to be faulty PTS Relay opening during operation and confirmed findings with WPL Techline (SR# 7734382082 Anthony). Returned today to install PTS Relay (WPW10117655) and found issue persisted. Again contacted WPL Techline (Bruce) and was instructed to replace Wiring Harness (W10704067). Ordering Wiring Harness (W10704067), which shows in-stock in SSB. Scheduling follow-up for 9/23/22 at 4:30pm. ; ordrng 1 W10704067 (Wiring Harness)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SR/AA
Near Pleasanton, TX 78064
Daniel
Job Details: 09/22/2022
Upon arrival found that the wire that was damaged was not the same as the part(water heater pipe) that Samsung had told me to order. Tried calling Samsung tech support but offices were already closed. The wire looked like it was coming directly from the ice maker. Ordering ice maker and rescheduling the other 2 parts. Will return with parts to repair? Pls book earlier in the day so Samsung tech support is available. ; ordrng 1 DA97-07603B (Ice maker)
We serviced a
SAMSUNG DRYER
Model DV50F9A7EVP/A2
Near San Antonio, TX 78233
S
Job Details: 09/22/2022
Upon arrival customer stated units console was loose. Verified 2 missing screws were left off the unit. Got the screws and screws in the console. Tested unit and unit functions as designed. No further issues at this point.
We serviced a
SAMSUNG DRYER
Model DVE45T3400P/A3
Near Somerset, TX 78069
Jesus C.
Job Details: 09/22/2022
Tested unit. Hinge broken off door. Needs dryer door. ; rqstng P&A on 1 DC97-18995C (Door)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near San Antonio, TX 78201
Garry
Job Details: 09/22/2022
Customer complaint of dryer making loud noise and emanating a burning smell. Inspected unit to discover garments trapped in Blower Assembly. Removed garments and inspected all drive components. All checking good. Exhaust lead to daylight. Cleaned interior of unit and returned to operation. Machine functioning as designed, heating and cycling appropriately. No noise. Job complete, unit is good to go. No further issues at this time.
We serviced a
JENNAIR WALLOVEN
Model JMW3430DS03
Near Natalia, TX 78059
Jesus C.
Job Details: 09/22/2022
Tested unit. F2E1 error code. Will need to replace UI. Gave customer estimate for repairs. Will order part. ; ordrng 1 W11236885 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Antonio, TX 78247
Jim G.
Job Details: 09/22/2022
I verified a faulty compressor (seized). Per technical service bulletin W11574734 the compressor must be replaced the kit. Part is OOS. Please schedule ASAP. ; O-emld tckt