Local Reviews
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rharris@appliancecareofarkansas.com
DRYER WHIRLPOOL WED4815EW1 "Tested found nothing wrong with dryer , did a customer instruct , explained to her about the signal off and on button or switch and let her know it does not turn off the dryer just the sound when its done ."
Jeff N.
OVEN KITCHENAID KSEG950ESS2 "Replace fan blower, tested and was good, but error code for stuck key. Ribbons and connections good. Ordered control board, pcb and hmi. ; ordrng 1 W10915815 (panl-cntrl) and 1 W11100513 (cntrl-elec) and 1 W11105615 (cntrl-elec)"
Jeff N.
DISHWASHER WHIRLPOOL WDT750SAHZ0 SR# wttnv00apl1 ordering sump and pcb.; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
Blake D.
REFRIGERATOR MAYTAG MRT118FFFE05 "Inspected unit for not sealing, found no sealing issue, unit runs as designed"
Jeff N.
WASHER WHIRLPOOL WTW5000DW3 "Cleaned out filter screen on water valve due to well water. Recalibrate, checks good."
Blake D.
DRYER WHIRLPOOL VED6505GW0 "Inspected unit for not heating properly, found no reading on fuse replaced fuse tested unit operation checks okay ; used 1 WP3392519 (FUSE) from stock"
Jeff N.
WASHER MAYTAG MVW7230HC0 "Checked error codes and found out of balance, cleared error then ran calibration and informed customer of loading issues."
Micheal G.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Inspected unit and found freezer LED failed, during removal of led the wiring broke off to far under the liner to reach. File number 7729481435. Did live video chat with tech line (Andy). Instructed customer that Whirlpools customer care will reach out to them."
rharris@appliancecareofarkansas.com
WASHER WHIRLPOOL WTW8500DW0 "Tested found error code f5 e2 which is lid lock , tested lid lock it is bad , they had another code which is f2 e1 which is a key sticking on the ui , ui is going out . Needs ui and lid lock . Ordering parts . ; ordrng 1 W10861501 (Console ui) and 1 W10810403 (Lid lock)"
Micheal G.
DISHWASHER WHIRLPOOL WDT705PAKZ0 "Inspected unit, ran into diagnostics and did not display any error codes. Customer complaint is that unit runs for 5 minutes then shuts down, ran unit on normal load, and it shut down after a few minutes, still had proper voltage going to wash motor, ordered sump assembly W11085683; ordrng 1 W11085683 (Sump assembly)"
Micheal G.
WASHER WHIRLPOOL MVWB766FW1 "Inspected unit and found stripped agitator. Ordered agitator and mounting screw,; ordrng 1 W11161960 (Agitator) and 1 W10752187 (Bolt)"
Micheal G.
MICROWAVE WHIRLPOOL WMH31017HZ4 "Replaced open magnetron and thermal overload, tested unit and found operation normal"
rharris@appliancecareofarkansas.com
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Installed ice maker tested ice maker tested good .; dspstn on spec-tagged invntry: 1 WPW10300022 ICEMAKER
rharris@appliancecareofarkansas.com
DRYER WHIRLPOOL WED49STBW1 "Tested found that I was only getting have power on the plug , found that the breaker had been tripped due to power outage , flipped breaker back on tested plug tested good , tested dryer tested good heating up everything tested good."
Blake D.
WASHER WHIRLPOOL WTW5100HW0 "Replaced listed parts found that the facia was defective, called tech line spoke with Kathy (7729491781) informed me that a new facia is needed; ordrng 1 W11478519 (FaCIA)"
rharris@appliancecareofarkansas.com
WASHER WHIRLPOOL WTW8800YC1 Tested found that it needs a outer tub assembly told customer it would be at least 500. 00 he said no thank you he is buying a new one .
rharris@appliancecareofarkansas.com
REFRIGERATOR WHIRLPOOL WRT511SZDW00 Tested found that the water line coming into the ice maker is really short needs a extension or new line . Ordering parts . Unit is under warranty per serial number .; ordrng 1 1129316 (Water tube kit)
Jeff N.
DRYER MAYTAG MED7230HW1 Terry phone # 479-263-3035 going to talk with Zellners about dryer vent and move dryer back on right. Dryer not drying without pulling dryer out and stretching out vent hose. Ms. Zellner said she would take care of.
Jeff N.
RANGE WHIRLPOOL WFE525S0JZ0 "Checked power at block and had 240 between pos and neg, and between each leg to neutral and had 120. Verified element is 240. Ohmed temp probe and was good, control board is bad and will need a new one to restore operation. ; ordrng 1 W11256088 (cntrl-elec)"
Micheal G.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 Inspected unit and found failed evap fan motor. Ordered WP2315539. Return 12-16-20.; ordrng 1 WP2315539 (Evap fan motor)
Micheal G.
WASHER WHIRLPOOL WTW8120HW0 "Replaced gearcase as recommended by tech line. Still won't start cycle, just a grinding sound, contacting tech line to do another video chat. File number 7729078934, tech line did notes on another machine same model that the control board is having a voltage issue. They recommend changing ACU as a last resort.; ordrng 1 W11419052 (ACU)"
Micheal G.
RANGE WHIRLPOOL WFE550S0HZ1 "Customer instruct. Customer complaint is she doesn't like the oven, She thinks that self clean gets to hot, she doesn't like the hidden bake element, upset because it didn't come with a broil pan, inspected and ran unit, temps tested normal, operation normal."
Blake D.
MICROWAVE WHIRLPOOL WMH53520CS "Replaced listed parts, tested unit operation checks okay"
Blake D.
DRYER MAYTAG MEDC215EW1 "Inspected unit for not turning on, found the push start to be faulty, customer is only paying for sc , part is WPW10117655 , customer wants to do order the part and install himself"
Jeff N.
DISHWASHER MAYTAG MDB8989SHZ0 Did not rec. sump assy. Rec motor installed needs pcb.; ordrng 1 W11225084 (cntrl-elec)
Micheal G.
WASHER WHIRLPOOL MVW7232HW0 "File number 7729497954. Possible over suds Tech line suggested using only 1/2 tab of afresh during clean cycle, no stored error codes, no new error codes. Operation normal"
Jeff N.
WASHER WHIRLPOOL WTW4816FW2 "Preformed Manuel test on spin and agitation and found terrible sound, then under the machine and spun the motor and found it was grinding as well, actuator is only moving halfway. needs new gear case, motor, splutch, belt and actuator ; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11454741 (GEARCASE) and 1 WPW10006384 (drive belt)"
Jeff N.
DISHWASHER WHIRLPOOL KDFM404KPS0 Arrived and attempted to run a quick wash cycle and found that motor and pump was bad will need to be replaced. ; ordrng 1 W11416362 (PUMP AND MOTOR)
Jeff N.
DRYER WHIRLPOOL WED7000DW2 "Replaced heating element, did not hook hose back up due to customer wanting to clean out vent. ; used 1 279838 (ELEMENT) from stock"
rharris@appliancecareofarkansas.com
LAUNDRY MAYTAG MVWB765FW3 "Tested found lid is broke and the hinge wire is broke , due to the hinges being bad, ordering parts they are not in stock pushing a month out .; ordrng 1 W11401116 (Left hinge) and 1 W11399226 (Right hinge) and 1 W11259006 (Lid) and 1 Wp8563965 (Left hinge wire) and 1 Wp8?72974 (Right hinge wire)"
rharris@appliancecareofarkansas.com
REFRIGERATOR AMANA ASD2575BRB01 "Installed wire harness to ice maker , tested functions tested good ."
Blake D.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Inspected unit for ice build up, found leaking from the VALVE, diagnosed to need valve; ordrng 1 W11043013 (VALVE)"
rharris@appliancecareofarkansas.com
KITCHEN MAYTAG MDB8959SFH0 "Tested found that the sump is going out , ordering sump .; ordrng 1 WPW10591570 (Pump assembly)"
Blake D.
RANGE WHIRLPOOL WFE525S0HV0 "Inspected unit for not closing, found that right hinge disfunction and bend, diagnosed to need right door hinge; ordrng 1 WPW10299224 (HINGE-DOOR)"
rharris@appliancecareofarkansas.com
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Tested found evap leak this thing has a new compressor and charging ports with filter dryer , hooked my gauges up and shot with nitrogen tank and found leak in the evap , ordering evap .; ordrng 1 W11256565 (Evap)"
Jeff N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived and found ice guide was missing and will need to be ordered, mullion strip was also bad and will need new one. Also light in freezer is bad. Ordering; ordrng 1 W10695459 (module) and 1 W11025614 (rail-mulln) and 1 WPW10435760 (guide-ice)"
rharris@appliancecareofarkansas.com
DRYER WHIRLPOOL WED4815EW1 "Tested found that the on and off switch has a short in it , not working , ordering switch . This is still under warranty took pic of receipt . ; ordrng 1 Wpw10117655 (Power switch)"
rharris@appliancecareofarkansas.com
DRYER AMANA NED4655EW "Tested found d blower wheel is broke on this one , already used my truck stock on the one before this , ordering blower wheel .; ordrng 1 Wp694089 (Blower wheel)"
Blake D.
OVEN WHIRLPOOL RF368LXPQ0 "Inspected unit for bake element not functioning properly, found when I turned on the element red spark in the front and back and a noise from element, diagnosed to need bake element ; ordrng 1 WPW10308477 (BAKE ELEMENT )"
rharris@appliancecareofarkansas.com
DRYER AMANA NED4655EW1 "Tested found blower wheel is broke , not spinning . Had on truck stock used blower wheel tested dryer tested good .; used 1 WP694089 ( Blower wheel) from stock"
Jeff N.
FREEZER WHIRLPOOL WRQA59CNKZ Need full lock ring kit. Evaporator has has ice block on line from unit to accumulater. Ordering filter dryer. ; ordrng 1 W11024453 (FILTER DRYER)
rharris@appliancecareofarkansas.com
WASHER AMANA NTW4516FW3 "Tested found pressure hose was not attached to the tub , attached hose tested good"
Jeff N.
RANGE AMANA AER6303MFS2 "Arrived checked voltage which was good, found control board faulty. Will need to be replaced; ordrng 1 W11297545 (cntrl-elec)"
Blake D.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Inspected unit for not cooling, found ice around EVAP cover, after defrosting ice found leak in evaporator and fan not functioning, diagnosed to need fan and evaporator ; ordrng 1 W11087438 (FAN) and 1 W11116006 (EVAPORATOR )"
rharris@appliancecareofarkansas.com
WASHER AMANA NTW4516FW3 "Tested found sock in drain pump pulled sock out , tested drain tested good ."
Michael R.
DRYER WHIRLPOOL WED4815EW1 "Not heating per customer. Ran the appliance, not getting hot, unplugged the appliance, voltage is good at both wall outlet and appliance. Removed the back panel and tested the thermostats and heat element, all checks out, not getting the right voltage to activate the heat element, ordered the motor to resolve the issue; ordrng 1 W10396029 (asm mtr)"
Michael R.
MICROWAVE WHIRLPOOL WMH78019HZ1 "Installed the new door, it allows me to navigate, all functions are working normal. Put a cup of water in the microwave to heat it, still not heating. I will need a helper to remove this microwave, to get to the diode, rescheduled the customer ; schdld next appmnt for 12/21 MON !"
Michael R.
WASHER MAYTAG MVW7230HW0 "F2E2 error code, checked all the connections and ribbons, all plugged in properly, followed service pointer, same error code keeps popping up, unable to navigate or power off the appliance, bad UI, left the appliance unplugged, per office note, part is on order, please reschedule.; O-emld tckt"
Adam H.
WASHER WHIRLPOOL WTW5000DW1 Inspection of unit shows error code for stuck button. Customer complaint of unit making loud noise at the beginning of operation. Further inspection of unit shows wash plate has broken loose from gear case post. Your case seems to be in relatively good condition but wash plate is stripped out. Replace wash plate to resolve issue; ordrng 1 W10609476 (washplate) and 1 W10625252 (screw)
Adam H.
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Believe customer has left the freezer open once or twice allowing large amounts of ice to form in and on slides and rails for freezer drawers. Replace rails and slides for entire freezer compartment to resolve issue; ordrng 2 13002603SP (bracket)s and 2 13002604SP (bracket)s and 1 W10235358 (glide) and 2 W10235368 (glide)s and 1 W10826790 (retainer) and 1 W10826791 (retainer)
Adam H.
WASHER MAYTAG MVWB835DW5 Inspection of unit shows error code F1E8 Long Fill no fill. Manual testing of function results and buzzing noise with no water entering units. Replace water valve to resolve issue. Cording to customer lady she spoke with in our office stated part would be in on Friday. Notes not specifically say do not re-order so I will be ordering parts to be on the safe side.; ordrng 1 W11096267 (valve)
Michael R.
RANGE WHIRLPOOL WFE320M0JS0 "The front left element turns on and off and doesnt get hot enormity per customer and the glass top is discolored on the front right side of the glass top and not happy with it, wants it replaced, says it will not come clean. Tested the element, the element is designed to cut on and off, all the elements are working normal, advised her we could replace the element/infinite switch but will probably do the same thing. Rescheduled parts already ordered and ordered the glass top, advised her it would be up to whirlpool authorize replacing the glass top. Please reschedule when the glass top comes in; ordrng 1 W11034830 (cooktop)"
Adam H.
ICEMAKER KITCHENAID KUIX505ESS2 Customer complaint of loud noise and then stopped producing ice. Running unit through diagnostic shows step eight compressor and fan not activating/cooling plate. All other functions work as designed. Replace compressor and grid cutter to resolve issue. Noticeable broken/failed grid cutter. Job will require two count. Job will also require sealed system technician.; ordrng 1 W10200037 (drier-tube) and 1 W10536005 (compressor) and 1 W10783275 (grid-cuttr)
John L.
WASHER WHIRLPOOL WTW5000DW3 "Ran diagnostics, got one code F8E1 long fill. Tested valves on unit, valves are functioning. Found an issue with drain line, drain line was position to low. Repositioned drain line, tested. Unit does not go into wash cycle, unit will only fill up with water and sit there. Will need to replace control board to resolve this issue. Customer did not have receipt at this time to show proof of purchase, customer did have a credit card statement showing date of purchase. Advise customer to obtain actual receipt so that unit can be placed under warranty. Customer will have receipt ready upon return visit.; ordrng 1 W11386637 (Control)"
John L.
REFRIGERATOR WHIRLPOOL WRS311SDHB01 "Inspected unit, ran tests. Issue with compressor, rough start. Unit runs steadily after awhile, but no cool. No frost on evaporator. Also rear section at auger motor has rusted out and will need to be replaced as well.; ordrng 1 W11322225 (Compressor) and 1 2188822 (evaporator) and 1 W10884561 (Motor) and 1 W11209883 (Bracket) and 1 W10169511 (auger mtr coupling)"
John L.
WASHER MAYTAG MVWB835DW4 "Ran diagnostics got code, F9E1 long drain, F8E6 water hazard. Ran test on components, valves look to be functioning but hot side a little less than optimal. Ran test on drain pump, drain pump powers on but no spin. No obstruction in impeller, impeller blades are hard to turn. Will need to replace drain pump to resolve issue.; ordrng 1 W10727777 (pump-water)"
John L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Inspected unit, tried jumping icemaker. Icemaker started rotation, then got hung up mid way through. Icemaker will need to be replaced to resolve.; rqstng P&A on 1 WPW10300022 (icemaker) and 1 W11355295 (Separator)"
John L.
OVEN WHIRLPOOL WFE525S0HV0 "F6E1 no code description, ran unit to gauge temperature. Found unit off by 90 degrees. Bad sensor most likely cause as it is not reading temperatures correctly. Replace sensor to resolve.; ordrng 1 W10181986 (sensor)"
Adam H.
DRYER WHIRLPOOL MED7230HW1 Customer complaint of noise during operation. Inspection of unit shows blower wheel has crack which in turn is hitting the housing on every rotation. Replace motor and blower wheel to resolve issue; ordrng 1 697772 (blower wheel) and 1 W10396028 (motor-drve)
John L.
OVEN WHIRLPOOL WFE525S0HV0 "F6E1 no code description, ran unit to gauge temperature. Found unit off by 90 degrees. Bad sensor most likely cause as it is not reading temperatures correctly. Replace sensor to resolve.; ordrng 1 W10181986 (sensor)"
Adam H.
WASHER WHIRLPOOL WTW5000DW1 Customer complaint of unit stopping mid cycle. Unable to pull diagnostic from unit control board unresponsive. Create a note stating they have pre-ordered control to resolve this issue. Confirm that order to resolve issue; schdld next appmnt for 12/15 TUE !
Adam H.
DISHWASHER KITCHENAID KDTE204EPA4 Customer complaint of unable to select cycle will always stay on normal. Running unit through diagnostics shows all functions work as designed but even after diagnostic test was run in panel shut off normal cycle light stayed lit. Also unable to select different cycles. Replace sensor control and interface to resolve issue. Checking part availability on distributor shows none in stock unable to provide customer with return date for installation. I did advise customer ticket would be left open and company would reach out to reschedule installation for when components were in hand.; ordrng 1 W10723295 (sensor) and 1 W10902005 (cntrl-elec) and 1 W10905432 (panel-cntl)
Michael R.
WASHER MAYTAG MVWB835DW4 "Installed new console, calibrated and performed a diagnostics test, completed with no issues or error codes. The appliance is powering on and working normal"
John L.
DRYER AMANA NED4655EW1 "Inspected unit, unit is getting proper voltage. Element is not powering on, no heat. Check components, element will need to be replaced as well as thermostats to resolve this issue.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
John L.
DRYER AMANA NED4655EW0 "Inspected unit, thermal fuse has gone out as well as element. Thermostats also damaged due to lint build up shorting out components. Door does not latch and handle broken. Replace these components to resolve issues.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat) and 1 3392519 (thermal fuse) and 1 W10610880 (catch) and 1 3403431 (door strike) and 1 W10549552 (handle) and 1 W10436308 (timer)"
Michael R.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Installed new ice maker, unplugged the appliance for 5 minutes, plugged appliance back in, tested the ice maker, its rotating properly and calling for water, the ice maker is working normal and showing it past."
John L.
DRYER MAYTAG MEDX655DW1 "Inspected unit, found issue to be with thermostats. Also light socket fried will need to replace this as well. Ordering components to resolve these issues.; ordrng 1 W10214261 (socket) and 1 8318268 (thermostat,internal) and 1 3977393 (thermal cut-off) and 1 3406124 (bulb) and 1 3977767 (thermostat 221 deg)"
Michael R.
WASHER MAYTAG MHW5500FW0 "F3E1 error code per customer F9E1, F5E2, F3E1, F8E3, cleared the error codes. The appliance was allowing me selections. Unplugged the appliance and plugged it back in, the control looks good, all connections are good, ran a diagnostics test completed with no issues or error codes, I went ahead and changed out the water level switch. Called and spoke with tech line SR 7729458882 and told them all Id done and the error codes on arrival, said if the automatic test completed with no issues or error codes the appliance is working normal. He said it was probably over suds that caused the issue, otherwise the appliance is working normal, explained that to the customer"
Adam H.
WASHER AMANA NTW4516FW3 Installed components calibrated unit ran verification cycle. During reassembling of machine I did check water pressure/volume from home to machine is extremely low customer experience no wash or wet loads because of water pressure. I did advise that is not an issue with the unit itself it would be something
John L.
DRYER WHIRLPOOL WED92HEFC0 "While installing components, found an issue with mount for motor. Makes noise strong clicking sound when removed, tried making adjustments but did not help. Will need to replace motor base and clips to resolve this issue.; ordrng 1 W10242878 (base) and 2 W10121316 (motor clamp)s"
Adam H.
FREEZER WHIRLPOOL WSZ57L18DM03 Inspection of unit shows Control board not always responding to diagnostic commands. Customer does have video of all lights on control flashing. Replaced control to resolve issue. After installing new control tested all components separately no issues found. Issue resolved
Michael R.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Pulled out the appliance with appliance dolly, took the top covers off to replace the electronic control, wrong con, it does show that model number on the search, got the part number off the old control and ordered part. Installed the console, no longer has F6E4 error code, but the microwave wont start up, sounds like a bad relay on the control, rescheduled customer ; ordrng 1 W11325603 (ELECTRONIC CONTROL )"
Michael R.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "Appliance is leaking and ice maker not making ice and LED lights arent working per customer. No visual leaks, water dispenser is working normal, good water pressure on both dispenser and ice maker which is rotating and calling for water. The temperature was lower than normal in the freezer, knob setting was at cold which would cause things to defrost possibly causing water leak from inside the FC. Lowered temperature to 4 in the FC, advised the customer to allow the temperature to get colder and it should start making ice. Unplugged the appliance for 5 minutes and plugged back in, the lights didnt reset, ordered lights to resolve the issue and rescheduled the customer ; ordrng 2 WPW10515057 (light)s and 1 WPW10515058 (light)"
John L.
DRYER AMANA NED4655EW1 "Inspected unit, unit is getting proper voltage. Element is not powering on, no heat. Check components, element will need to be replaced as well as thermostats to resolve this issue.; ordrng 1 W10724237 (element) and 1 3977767 (thermostat 221 deg) and 1 3977393 (thermal cut-off) and 1 3387134 (thermostat)"
Michael R.
DRYER MAYTAG MED7230HW0 "The tone on the buttons isnt working. Went into diagnostics to the audio tone test, it wouldnt allow me to make adjustments. I called whirlpool tech line and spoke with JK SR7729469652 to confirm I was doing it correctly, he said yes and had me do it again, it didnt work, said to replace the UI, ordered part and rescheduled customer ; ordrng 1 W11413567 (PANEL CONTROL)"
John L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Inspected unit, ran test on icemaker. Icemaker has function and calls for water, no water dispenses. No kinks, issue with valve as they power on but do not dispense water.; ordrng 1 W10179146 (water inlet valve)"
John L.
REFRIGERATOR WHIRLPOOL WRX988SIBM "Inspected unit, unit had no cooling functions. Fans not on nor compressor. Put unit into service mode, and tested components. Fans would not come on, compressor came on. Powered down unit, and powered up. Tested components again, fans now functioning. Ran test 4, unit went through test and verified that unit was flowing air and cooling. Issue resolved."
John L.
RANGE WHIRLPOOL JES9800CAS00 "Inspected unit, touchpad on unit not working. Control panel will need to be replaced to resolve this issue, customer is holding off on repair to make a decision whether or not to have unit repaired. Put hold on port order until customer calls back and confirms that they will go through with repair. order following part if customer calls back for repair, part number W10314417 (Control panel)"
John L.
MICROWAVE AMANA AMV2307PFW "Install components that were received, tested unit after installation. Unit is functioning without issue. Issue has been resolved"
John L.
REFRIGERATOR MAYTAG MSB27C2XAM00 "Installed components, tested after installation. Unit is no longer chattering, issue has been resolved."
Michael R.
MICROWAVE JENN-AIR JMDFS30HL "There was no answer enroute to location, left vm, no return call, called when arrived, went steady to vm, waited 10 minutes no return call, this location is gated, no gate code, the customer need to reschedule ; saved tckt"
Adam H.
DISHWASHER MAYTAG MDB8959SKB0 Use Apple Maps for this location. Customer states they were getting error code FHE for which comes back as float switch. While putting unit into diagnostic control board would just die no lights no response no cycles being tested. But trying to run regular normal cycle results in response from control board but no water entering unit. Replaced float switch water valve and control to resolve issue.; ordrng 1 W11036170 (FLOATSWITCH) and 1 W11289893 (WATER VALUE ) and 1 W11348053 (CONTROL )
Michael R.
DISHWASHER MAYTAG MDB8989SHB0 "I didnt have the parts on me, confirmed the inlet valve is activating but no water, I ordered both the control and inlet valve, the parts were not with. The customer will need to be reschedule when parts are received ; O-emld tckt"
John L.
ICEMAKER WHIRLPOOL GI15NDXZS2 "Inspected unit, ran tests, found issue with valve. Valve slowly dispensing water into reservoir unit times out and starts ice making process. Replace valves and pump to resolve.; ordrng 1 W10217918 (water valve) and 1 W10747426 (pump)"
Adam H.
REFRIGERATOR AMANA ART308FFDM06 Make sure drain line was open steam cleaned and then tested with cup of water is free-flowing. Replaced components tested unit issue resolved
Adam H.
DRYER MAYTAG MEDC215EW1 Customer complaint of long drive times. Inspection of unit shows proper temperatures and excellent voltage. Customer has recently however changed exhaust hose and exhaust vent for outside of home. I did advise customer That proper installation of both of those products are important for airflow of the dryer airflow equals dry time. Advise customer on correct position of hose. Issues on
Adam H.
WASHER WHIRLPOOL WFW72HEDW0 Install component ran test cycle issue resolved
John L.
WASHER WHIRLPOOL WETLV27FW0 "Inspected unit, foundation to be with rollers and shafts. These components are no longer running smoothly and this is causing vibration when driving is spinning. Replace these components to resolve these issues.; ordrng 2 W10359271 (support roller shaft)s and 2 W10359272 (support roller shaft)s and 4 W10314171 (drum support roller)s and 1 W10131364 (belt,drive) and 1 W10468057 (pulley-idr)"
Adam H.
WASHER MAYTAG MVWB765FW3 Visual inspection of unit shows obvious broken/field pinch point on left-hand side of washer lid. Replace the lid with Priya did part. Issue resolved
John L.
DRYER WHIRLPOOL WED4950HW0 "Inspected unit, try to run unit. Unit would not run checked unit for voltage at outlet and at rear of unit. Unit is receiving proper voltage, 120v at both legs. Tested for voltage again, Power load is called for there is a drop in voltage from outlet. These findings point to issue with home wiring camera issue is not with dryer."
Michael R.
WASHER AMANA NTW4516FW3 "Not completing the cycle per customer. F8E1 error code, cleared error code, tested the inlet valve, cold side has no water pressure, unplugged the appliance and removed the inlet valve, it was clogged up, installed new one from truck stock I kept from job 21724. Calibrated and performed a diagnostics test, completed with no issues or error codes, the inlet valve and appliance are working normal. This is on well water, advised the customer to get screens for the hoses, or have a filter installed."
Michael R.
WASHER WHIRLPOOL WTW5000DW3 "It didnt complete the wash cycle per customer. I plugged the appliance in and it was stuck on drain, held the start button to shut it off, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, also tested the the spin cycle on manual test, the appliance is working normal"
Michael R.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Ice is coming out smaller than usual per customer. This is a separate issue than before. Tested the water dispenser, low water pressure, tested the ice maker, its rotating properly and calling for water. Turned the water off and removed the hose from the inlet valve, turned the valve on, good house pressure, removed the water filter, there is good water pressure coming out of the dispensing, advised the customer to replace the water filter, gave part number W10735398, the appliance is working normal"
Michael R.
WASHER MAYTAG MVW7230HW0 "The appliance would sometimes complete the wash, sometimes not. F0E3, F7E4 error codes, cleared error codes calibrated and performed a diagnostics test, completed with no issues or error codes. Looked at the drain hose and found it wasnt inserted properly, corrected the problem and zip tied it, the appliance is working normal"
John L.
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 "Installed new icemaker, verified that icemaker was getting water and ice making process has begun. Issue has been resolved."
Michael R.
DRYER MAYTAG MED6630HW1 "On arrival the appliance wouldnt power on, per customer, would work on and off. Tested voltage at the wall outlet, couldnt get 110VAC on either leg, tested at the appliance, not getting 110 on L2. Advised the customer he would need to correct the electrical problem with someone qualified, should correct the appliance issue, if not to call us back, left magnet"
John L.
REFRIGERATOR WHIRLPOOL GAFZ30FDGB00 "Installed compressor and components, vacuumed and charged unit to proper levels. Unit is holding charge, and unit is cooling. Issue has been resolved."
John L.
WASHER WHIRLPOOL WTW5000DW3 "F1E1 main motor fault, F7E5 shifter fault. Inspected under unit, found signs of oil. Gearcase seal has been compromised, this is causing drum to spin roughly and putting strain on motor. Will need to replace these components to resolve.; ordrng 1 W10870913 (gearcase) and 1 W10623547 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10815026 (actuator)"
Michael R.
DRYER MAYTAG MED5630HC1 "Installed parts ordered, the appliance is heating and working normal. Elderly couple, no email"
Adam H.
DISHWASHER KITCHEN AID KDTM354DSS4 Arrived at customers location preparing to install component open sealed box with correct part number job number and name to find out part that was in box was mispackaged Im assuming because it was a timer for an older washing machine not a soap dispenser for this product. Re-ordering soap dispenser to resolve issue.; ordrng 1 W10620296 (detergent dispenser)
Michael R.
WASHER MAYTAG MVWC565FW2 "Customer says she hears a loud noise when the spin cycle is coming to a stop. Tested the spin cycle on manual test twice, no abnormal noises. Calibrated and performed a diagnostics test, completed with no issues or error codes, no abnormal noises. Customer insisted there is a loud noise, I went ahead and put some towels in to have some weight and ran a rinse and spin cycle, completed with no issues or loud noises, the appliance is working normal, elderly lady, no email."
Adam H.
WASHER MAYTAG MVWB835DW3 Install components calibrated unit ran verification cycle issue resolved
Michael R.
DISHWASHER KITCHEN AID KDPM604KBS0 "Installed new drain pump, ran a diagnostics test, completed with no issues or error codes, appliance is working normal"
Michael R.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed new dispenser, ran diagnostics, didnt show any leaks, appliance is working normal"
Michael R.
DRYER MAYTAG MEDC465HW0 "The appliance isnt powering on per customer. Tested the wall outlet and at the appliance, Im not getting 220 VAC, I went ahead and checked the fuse, fuse and thermostat are good. The customer wanted me to sell him the thermal fuse, charged for the fuse and SCF total; used 1 WP3392519 (FUSE) from stock"
Michael R.
DRYER MAYTAG MEDC215EW1 "Clothes are getting torn per customer. Found the vent at the bottom of heater box had some sharp edges. I was able to smooth them out to resolve the issue, the appliance is working normal"
Michael R.
WASHER WHIRLPOOL WTW6120HC0 "Installed parts ordered, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal."
Adam H.
DISHWASHER MAYTAG MDB9959SKZ0 Sr#7729212173. After installing control board decided to test unit after several tests all which showed wash motor heater in good working order and proper voltage to unit call tech line to troubleshoot situation. After going Numerous test several of which I tested myself tech line suggested replacing float switch and wiring harness for unit. SR number above. Ordering wire harness and float switch to resolve issue. ; ordrng 1 W11036170 (FLOAT SWITCH ) and 1 W11344507 (HARNESS ) and 1 W11348055 (CONTROL )
Adam H.
DRYER MAYTAG MEDC465HW0 Inspection of unit shows good voltage but will not heat or spin. Replace thermal fuse from truck stock to resolve issue. Issue resolved; used 1 WP3392519 (FUSE) from stock
John L.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Inspected unit, customer explained issues that was going on with unit. Uniform in frost in freezer compartment. Issues with slides, slides do not glide and have a lot of resistance was trying to close. This is leaving gaps around freezer door which is allowing unit to ice up in. Also issue with gasket around freezer door, this will have to be replaced as well to resolve issues.; ordrng 2 W10860513 (slide)s and 1 W10443320 (gasket-fip)"
John L.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Installed new icemaker, tested after installation.. Icemaker now functioning and issue has been resolved"
Michael R.
WASHER MAYTAG MVWB835DW0 "Wont power on per customers. F6E2 error code, cleared error code and tried to go into diagnostics, wouldnt allow me any selections and error code popped back up, need to order the console and reschedule the customer when the part comes in; O-emld tckt"
John L.
WASHER MAYTAG MVW7230HW0 "Replace control, re-calibrated and tested unit multiple times. You had passed test multiple times.. Unit is running as designed, issue has been resolved."
Adam H.
RANGE KITCHEN AID KSIB900ESS0 Installed components tested unit issue resolved. Oven heats faster and evenly. Issue resolved
Adam H.
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Tried to call customer on both phone numbers one phone number never connects the other phone number says mailbox is full. Driving to location now should be there just after 12 PM. Arrived at customers location installed components and tested unit all fans work all thermostats work door switches responsive icemaker in good condition and working unit is producing water. Issue resolved
Adam H.
WASHER WHIRLPOOL WTW4816FW2 Customer complaint of unit leaking. Inspection of unit shows no water stains spots or standing puddles of water on under or in machine. Customer states unit only will leak during drain cycle. Inspection of drain hose shows customer has no air gap also is tied into about 10 or 15 feet of hose that runs off into the yard. During my testing of drain cycle Water started to backfill into the home. Advise customer she would have to change the way unit is draining. Advise customer that unit will need an air gap also machine is not designed to push that much water through a hose into a yard. I dont I think customer believes what I was telling them. Issue resolved
Michael R.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "The door isnt closing properly per customer. The door cam is missing from the bottom right of the door causing the door to lock up when its opened, the door has to be lifted to close the door, ordered part to resolve issue , the gasket is sealing properly ; ordrng 1 WPW10470155 (cam-door)"
John L.
WASHER AMANA NTW4516FW3 "Ran diagnostics got F9E1 long drain, F2E1 stuck key, F8E1 long fill. Found issue to be with control board, replaced board and re-calibrated unit. Unit is now functioning and error codes no longer displaying issue has been resolved."
Adam H.
REFRIGERATOR WHIRLPOOL GYE22HSKKSS Arrived at location customer has complaint of unit not making ice and maybe leaking water. Unit customer is talking about is in fact a brand new under Manufacturing warranty LG refrigerator. Unfortunately myself and the company do not work on LG products under a manufacturing warranty. AIG or Best Buy whoever set appointment needs to be billed accordingly. Technician did take time to come to location and speak with customer to find out what exactly was going on. Issue resolved.
John L.
WASHER MAYTAG MVW7230HW0 "Ran diagnostics on unit, F0E7 Load detected in cleaner wash. Cleared out code re-calibrated unit and ran a test cycle. Same code returned camera when examining control board and UA panel found issue. You are a panel has short as well as control board, A few small ants responsible for short. Replace both board and UA panel to resolve issue.; ordrng 1 W11266006 (Control) and 1 W11130429 (Facsia)"
John L.
RANGE JENN-AIR JGRP548HL00 "Installed new board, checked unit after installation. Unit no longer flushing out area codes or chimes. Issue has been resolved."
Adam H.
REFRIGERATOR FRIGIDAIRE FFFH20F20WC Call customer before arrival to confirm several points on the unit customer did state that the unit is out of warranty but when I moved onto pricing customer said he was quoted 138+ tax for diagnostic and also that we would be bringing a fan with us. I did instruct customer that the price will not be 138 because he is so far out of area that it would be 160+ tax customer didnt like the idea but continue to talk about the unit saying woman who spoke with said we would be bringing a fan with us at that point I inform customer we do not have a fan with us this would be for diagnostic purposes only. Customer told me to go F myself. I told the customer have a merry Christmas and hung up the phone.
Michael R.
DRYER MAYTAG MEDC465HW0 "Not heating per customer. Ran the appliance, not heating, Voltage is good at the wall outlet and appliance, removed the back cover, checked the thermostats and heat element, all checks out, ordered the motor and rescheduled customer ; ordrng 1 279827 (motor!dryer)"
Adam H.
DRYER AMANA NED4655EW1 Install components tested unit issue resolved
Adam H.
WASHER MAYTAG MVWC415EW Customer complaint of no response from unit. Inspection of unit shows strike was pushed back in the opposite direction which is not allowing unit to enter wash cycle. Reposition strike issue resolved
Michael R.
WASHER MAYTAG MVWC565FW2 "Customer says she hears a loud noise when the spin cycle is coming to a stop. Tested the spin cycle on manual test twice, no abnormal noises. Calibrated and performed a diagnostics test, completed with no issues or error codes, no abnormal noises. Customer insisted there is a loud noise, I went ahead and put some towels in to have some weight and ran a rinse and spin cycle, completed with no issues or loud noises, the appliance is working normal, elderly lady, no email."
John L.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Installed component, icemaker started turning and water was dispensed into icemaker. Issue has been resolved."
Michael R.
RANGE KITCHENAID KFED500ESS02 "Wrong cooktop, also the rear middle element and the front right element are not working, reordered the cooktop and the elements and rescheduled the customer.; rqstng P&A on 1 W10780927 (cooktop) and 1 WP9762851 (elmnt-surf) and 1 WPW10251108 (elmnt-surf)"
Adam H.
DRYER AMANA NED4655EW1 Inspection of unit shows that timer has in fact gone out. After replacing timer and testing voltage read to ground 120 black ground 120 red to black 40. Informed customer that issue would be with the electrical and not the unit itself. Also a strong possibility they are running multiple appliances off of same breaker. Issue resolved
Adam H.
RANGE KITCHENAID KFDC506JPA00 Customer complained of left hand back burner striking repeatedly but never lighting. Inspection of unit shows Igniter was out of place/didnt re-position the igniter cleaned component tested unit issue resolved.
Adam H.
RANGE AMANA AER6303MFB2 Install components tested unit issue resolved
Michael R.
DRYER MAYTAG MEDC465HW0 "Making loud noise per customer. Called and spoke with Johnathan at RAC to confirm purchase date, it is still under manufacturer warranty. Ran the appliance, making a squeaking noise, unplugged the appliance and removed the front panel, the back left roller is starting to lock up, installed dryer kit from truck stock, plugged the appliance in and ran it, no longer making the noise, the appliance is heating working normal ; used 1 4392065 (DRYER KIT) from stock"
John L.
WASHER MAYTAG MVWB765FW "Run diagnostics, got two codes. F5E4 Lid not open between cycle F7E9 locked rotor. Cleared codes out, and ran test on components. Lid lock has function, motor is running a bit rough. Sounds like a possible issue with gear case or stator. After testing and recalibration, lid code returned. May be a possible issue with control board or lead luck. Ordering components to resolve these issues.; rqstng P&A on 1 W10787878 (latch) and 1 W11183368 (cntrl-elec) and 1 W10897050 (stator) and 1 W11134159 (gearcase) and 1 W10447975 (slider) and 1 W10897040 (rotor)"
Michael R.
WASHER AMANA NTW4605EW0 "Wont complete the wash cycle per customer especially on bulk cycle. F9E1, F0E2, F2E1 error codes, cleared error codes, activated all the functions on manual test, all are working normal. Calibrated and performed an automatic diagnostics test, completed with no issues or error codes, although the water is draining too slow which would explain why there is a long drain error code and not allow it to spin because the appliance still had water in the tub, looked at the drain hose and saw it was inserted into a drain line that is a 1 pipe, taped off and clamped, advised the customer the drain line is too small not allowing it to breathe or let the water out fast enough, should be a 2 drain line and possible obstruction, the appliance is spinning and working properly"
Adam H.
WASHER AMANA NTW4755EW0 Inspection of unit shows agitator free spinning from gear case also looks like basket has moved from hub. Will need to replace in her basket agitator gear case capacitor actuator cam and belts resolve issue; rqstng P&A on 6 8533953 (screw)s and 1 W10003790 (screw) and 1 W10006384 (belt) and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10521298 (spin basket) and 1 W10625046 (capacitor) and 1 W10680215 (washplate) and 1 W10680216 (agitator) and 1 W10795113 (gearcase)
Michael R.
WASHER WHIRLPOOL WTW5100HC0 "Takes too long to dry per customer. F2E1, F3E2 error codes, cleared error codes and ran diagnostics, the appliance is heating and working normal, has good airflow, after the diagnostics test, I went back into the fault history, none came backup, unplugged the appliance for 5 minutes and plugged it back to reset it. Ran the appliance on different settings, and rechecked the fault history, no error codes, the appliance is heating properly."
Michael R.
WASHER AMANA NTW4516FW3 "Wont spin per customer, error codes F8E1, F7E5, cleared error codes and tested the agitation and spin cycles and lid lock on manual, all checks out, no hook up for the washer at this location, therefore couldnt test the inlet valve for water pressure, although both cold and hot side are activating on manual. Calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
John L.
WASHER AMANA NFW5800HW0 "Inspected unit, ran test cycle to determine where leak may be originating from. No leaks within unit, did notice that cold side had a slow drip that did increase when unit called for water. Readjusted hose, drip seems to have stopped. Issue may be resolved."
John L.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Installed components, checked for airflow after installation. Unit is now circulating air in refrigerator section. Issue has been resolved"
Michael R.
RANGE AMANA ACR4303MFB3 "No power to the control, oven doesnt work per customer. Removed the cover to the block terminal and found the connectors to the black wires were burnt off, made repairs at the harness, installed new connectors and put back together, plugged the appliance in and F1E0 error code appeared, installed new control, the appliance is heating and working normal"
Adam H.
WASHER MAYTAG MVWC465HW2 Inspection of unit shows agitator broken off of gear case. Unable to separate wash plate from gear case. Will need to replace gear case wash plate actuator capacitor clutch and belt to resolve issue. Will not be scheduling return date pending when all parts are available; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10402178 (retainer) and 1 W10680219 (washplate) and 1 W10680220 (agitator) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10866250 (capacitor) and 1 W10870912 (gearcase) and 1 W11121786 (screw)
John L.
WASHER AMANA NTW4516FW3 "Installed suspension rods, issue has been resolved."
Adam H.
WASHER WHIRLPOOL WTW5000DW3 Customer complaint of oil leaking from under unit. Physical inspection shows gearcase losing oil. All components under unit saturated with gear case oil. Will need to replace gear case actuator capacitor clutch and belt as well as agitator and wash plate to resolve issue. Customer states product is less than a month old and will be contacting retailer. Have not scheduled return visit pending all parts arrival. When job is scheduled it will require a 2 count.; ordrng 6 8533953 (screw)s and 1 W10396887 (hub) and 1 W10625252 (screw) and 1 W10721967 (drive pulley) and 1 W10808317 (belt) and 1 W10815026 (actuator) and 1 W10834890 (washplate) and 1 W10870913 (gearcase) and 1 W11162561 (Capacitor) and 1 W11284133 (RETAINER)
Michael R.
WASHER MAYTAG MVW7230HW0 "Screeching noise per customer at the end of the spin cycle. F0E3, cleared error code. The customer already had a load in the washer, which was on drain and spin, I let it complete, at the end of the spin cycle when gearing down it made a noise and stopped right away and completed the cycle but it wouldnt unlock, I canceled it and the display stayed on canceling and still would unlock the lid, unplugged the appliance for 60 seconds and plugged back in, it unlocked. Emptied the washer and went into diagnostics, no error codes, calibrated the unit and tested the high spin cycle on manual test, heard the noise and error code F6E3 popped up and it shut off. I looked underneath and found the bolt to the rotor motor was missing, found the bolt, no damage, put screw back in place with my drill, held in place, ran the night speed spin cycle again, no longer has the noise and didnt give an error code, calibrated the appliance again and ran an automatic diagnostics t
Michael R.
WASHER MAYTAG MVWB835DW4 "Not powering on per customer. I plugged the appliance in and able to get into diagnostics, F6E2, F6E3, F2E1 error codes, cleared error codes, unable to do anything else, installed new console, calibrated and performed a diagnostics test, completed with no issues or error codes, the appliance is working normal"
Michael R.
WASHER MAYTAG MVWB835DW5 "Installed new lid, the lid lock and appliance are working normal, cleared error codes and calibrated the appliance"
Michael R.
WASHER MAYTAG MVWC415EW2 "Wont stop filling per customer. Went into diagnostics, no error codes, calibrated and performed a diagnostics test, completed with no issues or error codes, started a normal wash cycle, the valve shut off and started agitating, the water level and appliance are working normal at this time, collected SCF "
John L.
REFRIGERATOR AMANA ART318FFDW06 "Installed new compressor, vacuumed and charged unit to proper levels. No signs of leaks and unit is holding pressures. Unit is cooling and issue has been resolved."
Michael R.
DRYER MAYTAG MEDC215EW1 "Takes too long to dry per customer. Turned the appliance on, its heating properly, checked the vent outside, no airflow. Pulled the appliance out and checked vent again, getting, good airflow, the vent hose was being smashed when pushed back, made adjustments and leveled the appliance, the appliance has good airflow, heating and working normal"
Michael R.
WASHER MAYTAG MVW7232HW0 "Not getting enough water on the towel cycle per customer. Went into diagnostics, no fault codes, calibrated the appliance since the console was replaced and ran a diagnostics test, completed with no issues. Had a customer start a wash cycle with towels on the towel setting, the appliance is working normal at this time"
Michael R.
DRYER WHIRLPOOL WED8500DC4 "Making a screeching noise, removed the front panel, 2 of the wheels and the Id,Sr were starting to lock up, installed a dryer kit, tested the appliance, its longer making the noise, put the appliance back together, plugged the appliance in and tested it again, the appliance is no longer making the noise and working normal ; used 1 4392067 (DRYER KIT) from stock"
Michael R.
DISHWASHER AMANA ADB1400AGB0 "Not operating per customer. The appliance powered on , there were no error codes, ran a diagnostics test, it shut down during the drain cycle, there was water in the DW, removed water with shop vac, shut off the appliance and turned off the breaker, installed new drain pump from truck stock, also found the drain hose laying at the bottom of the cabinet, rerouted the hose. Ran a diagnostics test, completed with no issues or error codes, the appliance is draining and working normal.; used 1 w10876537 (PUMP DRAIN) from stock"
Adam H.
WASHER MAYTAG MVWB835DW5 Install component calibrated unit ran verification cycle issue resolved
Michael R.
DISHWASHER WHIRLPOOL WDT750SAHZ "Keeps blowing the breaker per customer, even after electrician installed a new one. The appliance was already unplugged, removed the junction box and found the wires slipped out of the wire nuts and shorted out which is causing breaker to trip. Cut off bad wiring and installed new wire nuts, confirmed the wires didnt pull out, put junction box back in place, plugged the appliance in and tested it, no longer blowing the breaker."
John L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Install components, tested after installation. Unit now has function, issue has been resolved."
John L.
WASHER MAYTAG MVWB835DW4 "Installed pump, tested after installation. Issue has now been resolved."
John L.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Installed drip pan, issue resolved."
Adam H.
RANGE AMANA ACR4303MFB4 Install component tested unit issue resolved
John L.
REFRIGERATOR SAMSUNG RF25HMEDBSRAA "Installed icemaker, issue has been resolved"
Adam H.
WASHER MAYTAG MVWX655DW1 Install components calibrated unit ran verification cycle. All functions and features work as designed. Issue resolved
John L.
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Installed auger, tested after installation. Auger motor spins with no issues, issue has been resolved."
Adam H.
WASHER MAYTAG MVWB835DW4 Install components calibrated unit ran verification cycle. Issue resolved
Shawn W.
COOKTOP GAS KITCHEN AID KCGC558JSS Made adjustment to low valve stem and the ignition improved but is intermittent. The unit will need a new electrode. The unit is caulked in. I explained to our customer that a disclaimer will need to be signed and that I would prefer if the builder or they cut it out and I would not be able to recall because It is a construction item. Parts ordered.; ordrng 1 W10892422 (ORIFICE) and 1 W11238758 (igntr-surf) and 1 W11344539 (BURNER)
Jim G.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Incorrect door was sent. According to Marcone this is the correct door and part number. Please verify. ; ordrng 1 W11436980 (LEFT DOOR STAINLESS)
Jim G.
ICEMAKER (STANDA SCOTSMAN CU1526MA-1A Water pump is not responsive. Collected service fee. ; ordrng 1 12-2919-21 (water pump)
slockhart@appliancecareoftexas.com
DRYER MAYTAG MED6230HW0 Replaced HMI reset power 5 times found same issue model and serial not tranferred to new HMI old HMI still works but is damaged by 1st tech who dropped it called tech line spoke to Chris advised him of previous SR number 7728871326 and that connector on ACU was had broken off when previous tech was servicing unit so had to replace ACU 1st before HMI and this is 3rd HMI Chris will send this for ISR for next step in solution for repair. Same SR number; O-emld tckt
Shawn W.
REFRIGERATOR WHIRLPOOL KRFC604FSS00 "I replaced the water tube and the water pressure regulator valve. I tested unit and the water pressure is now within the proper range to produce ice consistently. Our customer now has a separate issue in which the RC is warming. Temperature at 58 F. FC at 2 F. I found that the damper control was not working and that the RC evaporator is frozen up. Under test 128 in diagnostics I found that the control is version 600. According to Technical Service Pointer W11033419D and W11329116C these problems can happen without version 700 or higher. It also has the old evaporator cover gasket, ice maker, Orion board, dual water valve, filter cap, water filter process. This unit will need the new updated control board W11333076, evaporator cover W10889360, ice maker W10898228, dual water valve W11194380, Orion Board W11131873, filter cap W11189114 and water filter process W11194438. According to the service manual the air baffle that is not operating, comes with
Jim G.
REFRIGERATOR JENN-AIR JFX2897DRM02 Will return to repair. Did not have proper tool. ; schdld next appmnt for 12/4 FRI !
Richard G.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "40C iceroom fan error, 39C icemaker function error, 81C comp starting failure. Called Samsung techline and spoke with Eric. Says to check wiring harness for inverter board to compressor, if that is ok, then the unit has a bad compressor. Checked out harness. Continuity is all good through the harness. Bad compressor. Spoke to customer about compressor costs. Her husband will get back with us regarding the repair. Setting as ESTIMATE ONLY at this time. Reference # 7004061153; ordrng 1 MKV190CL2B/ASH (COMPRESSOR)"
Jim G.
MICROWAVE OVEN WHIRLPOOL AMV2307PFS3 Control voltage presented with irregularities when attempting to use turntable. Also magnetron work only intermittently. ; ordrng 1 W10754299 (magnetron) and 1 W10849846 (cntrl-elec)
Colton B.
WINE CELLAR KITCHEN AID KUWL204ESB "Issue is a dented door panel. Ordering panel and returning. Part is out of stock, not scheduling a return date. Customer closed on house on 11/20/2020.; ordrng 1 W11164089 (drawer-frt)"
Ezequiel V.
RANGE JENNAIR JGRP548WP01 Checked range found bad control board no relay was actuating ordering control board to resolve issue. Collected service call fee. ; ordrng 1 W10888661 (cntrl-elec)
Ezequiel V.
MW-HOOD COMBO WHIRLPOOL WMH78019HZ0 Checked microwave found inner door not closing properly with outer door. Cant select any options when door is closed.door is on order waiting on parts. ; saved tckt
Colton B.
WINE CELLAR WHIRLPOOL WUW55X24HS01 "Issue is that the temperature in the wine cooler gets too cold. Tested all sensors, they checked within range. Heater circuit had continuity, that checked good. Finding issue to be a faulty PCB board. Ordering and returning. Part is on back order. SC and L are covered by 90 day warranty. Navigate to Pecan bluff to get to house. ; ordrng 1 W11334740 (CONTROL)"
Tommy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Door flap now opening properly, and not dispensing ice that is more than one individual cute. Ordering new icemaker.; ordrng 1 WPW10300024 (icemaker)"
Tommy B.
WASHER MAYTAG MHW6630HC2 Unit passes all functions during automatic test cycle and customer has been instructed to monitor the unit to regard for any future issues or concerns.
Ezequiel V.
RANGE WHIRLPOOL WEE745H0FS2 Checked range found knob broken and switch not turning ordering switch and rescheduling knob to resolve issue. ; ordrng 1 W10437092 (switch-inf)
Shawn W.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Confirmed that there is significant cosmetic damage to the right RC door (picture included). Part ordered.; ordrng 1 W10830055 (gasket-fip) and 1 W11178521 (nameplate) and 1 W11435343 (DOOR RIGHT)
Justin R.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Replaced inverter box, and main control. Condenser fan not turning on. Will need condenser motor. Unit compressor came on and is running. Cool air coming through. ; ordrng 1 W11127829 (motor-cond)"
Colton B.
RANGE KITCHEN AID KFED500EWH03 Issue is door scraping on the chassis. Ordering new front frame to resolve issue. Part is on back order. Gate code is 1234.; ordrng 1 WPW10292008 (liner-door) and 1 WPW10308654 (frame-frnt)
slockhart@appliancecareoftexas.com
DISHWASHER KITCHENAID KDTE234GPS1 Tested unit found float switch error code. Checked water found no water flow checked found kinked water line from supply. Corrected this tested unit all operations normal. Checked in diagnostics dispenser motor pump and heater unit operating as designed.
Jim G.
OVEN ELECTRIC (D WHIRLPOOL WOS51EC0HS Replaced control. Issue resolved.
Justin R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Need to order and replace dispenser motor for unit. ; ordrng 1 W11423781 (DOOR ICE )
Justin R.
RANGE WHIRLPOOL WFG525S0JS0 Ignitor is turning on but then will turn off. Will need ignitor for unit. F1E0 popped up before I left. Need control psp item. ; ordrng 1 W11317846 (cntrl-elec) and 1 WP9758079 (igntr-oven)
Tommy B.
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated the issue is the unit is not draining. Also stated they recently got a new garbage disposal. Found issues to be caused by plug not being removed from garbage disposal. Removed plug and unit is functioning normally with no further issues at this time.
Jim G.
ICEMAKER (STANDA KITCHEN AID KUID508ESS Verified issue was a clog to lack of cleaning. I used a wire tie to secure the lines that were clogged. I manually cleared clog but e courage customer to perform regular cleanings.
Colton B.
DRYER ROPER RED4516FW Could not make it before they closed. ; schdld next appmnt for 12/2 WED !
Richard G.
WASHER WHIRLPOOL WFW5620HW2 Customer complaint is that the unit is shaking so much it is banging against the walls. Checked unit and found one shipping bolt still attached. Removed shipping bolt. Ran unit through automatic test. All good. Tested to complete. Unit is good to go.
Shawn W.
REFRIGERATOR JENN-AIR JFFCC72EHL01 Replaced ice door. Tested unit. Turned ice maker back on when done. Unit is now fully functional.
slockhart@appliancecareoftexas.com
FREEZER MAYTAG MZF34X18FW03 Called tech line spoke tp TJ Sr 7729363246 checked wiring checked thermistor checked board all checked good he advised me to just change thermistor out sonce board was changed and could be intermittently shorted thermistor. Advised customer that we will call when part comes in.; ordrng 1 WPW10383615 (thermistor)
slockhart@appliancecareoftexas.com
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Checked unit unit operating making ice replaced failed ice bin all operations normal.
Richard G.
DRYER MAYTAG MEDC215EW1 Replaced thermal fuse. Tested out unit. Unit is good to go. Customer also requested door handle be replaced. Replaced with truck stock. Tested to complete. Unit is good to go.; used 1 W10861225 (HANDLE) from stock
Justin R.
OVEN ELECTRIC (D WHIRLPOOL WOD51EC0HS01 "Unit powered down when trying to run a bake cycle. Calling techline to assist, JK is assisting. SR 7729363743 need to order and replace antenna. Not sending out a signal to connect. 866-333-4591 connection team; ordrng 1 W11248075 (antenna)"
Tommy B.
REFRIGERATOR WHIRLPOOL ED2KHAXVQ01 Customer stated that the unit stopped cooling on Friday. Unit has very low amp draw and no compressor function. Found issue to be caused by faulty start device. Ordering parts to resolve issue.; saved tckt
Colton B.
DRYER MAYTAG MEDB835DW4 "Issue is a that sometimes dryer will stop drying and the UI freezes. Found F4E3 airflow error code. Issue believed to be dryer over heating during extended use. Cleaned out vent and verified good venting on the outside vent. Unit testing good, customer will call if issue persists."
slockhart@appliancecareoftexas.com
REFRIGERATOR SAMSUNG RF23J9011SG Replaced pcb icemaker draintube clips and silicone ice room. Tested found clip on case magnet for ice bucket damaged need otl request for this part to complete.; ordrng 1 DA61-09570A (CASE MAGNET)
Jim G.
RANGE WHIRLPOOL WFE320M0EW2 Replaced terminal block. Issue resolved.
Tommy B.
RANGE JENN-AIR JES9800CAS02 Replaced glass cooktop. Offered to clean customer declined. Collected service call parts and labor.
Shawn W.
MW-HOOD COMBO WHIRLPOOL WML55011HB3 "I have discovered that we have a problem with the parts diagram. According to the diagram the light socket should come attached to the base or should come with the light bulb. The diagram also shows a housing that would come with the base that did not come attached. However, under airflow parts, it has a duplicate listing showing the holder for the lamp as well as the base. Im ordering parts related since the diagram is duplicated and not fully accurate. Our customer is not fully comfortable with signing our cabinet removal disclaimer unless he could help. I explained to him that I cannot have a customer help me with the repair. He would prefer that I have an assistant, then he would be willing to sign the disclaimer and have us repair the unit. Parts ordered.; ordrng 1 W11181133 (housng-lmp)"
Justin R.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Fridge has been replaced, close job."