Sebastian

Sebastian

ApplianceCare Rated 5.0 out of 5 stars based on 3 customer reviews

We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near San Antonio, TX 78207
Sebastian
Job Details: 03/24/2021
Play some water valve and tested unit after further testing found that I was making a terrible grinding noise on the start of the spin cannot determine if this is the cam or just the gear case at the moment ordering wash plate as well as it is completely seized on there I cannot check under it also ordering two clips for the consul is one was missing and the other one is worn cam is only available at vendor parts team to reach out with all parts are available; ordrng 2 WP8312709 (Clip)s and 1 W10752283 (Washplate) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)
We serviced a
AMANA DRYER
Model NGD4655EW
Near San Antonio, TX 78237
Sebastian
Job Details: 03/24/2021
Found that the belt was not broken but the pulley is falling off the belt is however torn up pretty bad chopped off loose pieces and installed belts so that unit is usable for the time being customer is going to need the pulley and the belt go forward with pulley and belt order motor is not needed. Parts team to schedule when parts arrive; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near San Antonio, TX 78227
Sebastian
Job Details: 03/24/2021
Found that the dryer drum is missing half of the plastic ring which is causing the felt to be ripped out. Must ordering new felt liner and also found out legs are broken ordering parts; ordrng 1 W11035878 (Seal) and 1 279441 (Ring) and 1 W11025920 (Feet)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near San Antonio, TX 78245
Sebastian
Job Details: 03/24/2021
Sr 7730342601 Customer has had shipping damage to the outside of the body of the unit it is rubbing against the drum causing excessive noise use hammer and extension to straighten out unit also found at the back plate which holds the wheels was dented significantly also straightened out that part as best as I could call tech line to see if this is considered cosmetic or would be covered. Client expressed to me that this is only caused by shipping damage and that would not be covered after the first 30 days explain to customer that theyre gonna have to call Whirlpool they want us to go ahead and change out the parts without charge for now the unit is running as it should except for scratches from the damage from shipping. Customer to try to call Whirlpool get authorization to do for repair before calling us back out
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near San Antonio, TX 78245
Sebastian
Job Details: 03/24/2021
7730247679 Customers concern is that they are pulling up stagnant water at the bottom of the unit even when the unit is turned Off our technician has already changed out the water valve and the Drain tube tech-support would like me to cut off the water supply and ask the customer to use the sink as much as possible before returning with the water valve and drain tube to isolate the problem. At the moment water is cut off so if unit pulls up water it is definitely the drain returning with both parts to ensure that proper repairs made; ordrng 1 WPW10545278 (Drain tube) and 1 WPW10327249 (Valve)
San Antonio, Texas
04/01/2021
Overall Experience
Jason
San Antonio, Texas
03/21/2021
Very honest.
Overall Experience
Andrew
San Antonio, Texas
03/06/2021
Quick Diagnosis and Solution
Overall Experience