Richard G.

"Office closed, will need to reschedule.; O-emld tckt"

"Customer states that he moved the dryer to access the duct and as soon as he touched the duct he was shocked. Found outlet is wired incorrectly, providing 240v from one leg to neutral, and 0v on other leg. Also, the power cord was damaged and taped up with duct tape. Recommend customer replace power cord and have an electrician require outlet. Dryer is fine otherwise."

"Customer complaint is that the unit is not dispensing ice or water. Verified issue. When pressing the ice paddle, the ice door opens but the auger motor does not turn. When pressing the water paddle it says it is filling but nothing is dispensing. There is ice in the unit and nothing is frozen. Will order auger motor and control.; ordrng 1 WPW10317991 (Auger motor) and 1 W11265135 (Ui)"

"Customer complaint is that the unit is not dispensing ice due to it being frozen. Verified issue, will need new inlet valve. Customer also states the right door has started creaking a lot. Verified issue with hinge. Ordering new hinge and closer.; ordrng 1 Water valve and 1 W11399415 (Hinge assembly) and 1 W11398787 (Closer)"

Spoke with customer. The unit has power but nothing is happening when the buttons are pressed. Unit would need a new control board. Customer is going to look into replacement options. Did not look at unit or collect service call fee.