Local Reviews
for Doug
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Herman - Conway, AR
Doug did a very good job replacing our refrigerator compressor. He was very efficient and helpful. My only concern was doing without a refrigerator/freezer for week waiting on the part to arrive.
Survey
Billie - Little Rock, AR
Great service. Very accommodating.
Great service
Dale - Quitman, AR
It took 3 trips and aprox 3 weeks to fix the fridge .Not to happy about that but we have a working refrigerator again
Thomas
Frances - Hot Springs, AR
Good but couldn’t fix the whole problem.
Quick and easy
Jeff - Hot Springs, AR
Good job done by Doug. Very satisfied
Response from ApplianceCare:
Thank you for writing a review!
Good service
Robert - Hot Springs, AR
Arrived on time, clean and did not leave a mess. I wish we had more than 10 minutes notice.
Response from ApplianceCare:
Thank you for writing a review! We apologize for any inconvenience that the call-ahead caused.
Very conscientious
Gerold - Hot Springs, AR
Very conscientious. Did a great job.
Response from ApplianceCare:
Thank you for writing a review!
Wonderful service
Bill - Little Rock, AR
Response from ApplianceCare:
Thank you for giving us your feedback!
Service was great and they were very friendly
James - Hot Springs, AR
Response from ApplianceCare:
Thank you for giving us your feedback!
Great service men
James - Mountain Pine, AR
Appreciate the way servicemen explained problem. Wish I had talked to them before buying this Whirlpool dishwasher. Should have gotten stainless Steele model.
Response from ApplianceCare:
Thank you for writing a review! If there was anything we as the service provider could have done to bring you 5-star service, please feel free to reach out and let us know.
Service Experience
Donna - Little Rock, AR
Courteous and professional, prompt arrival
Response from ApplianceCare:
Thank you for writing a review!
Knowledgeable and Efficient.
Donna - Hot Springs Village, AR
My experience was excellent. Doug was on time, efficient and cheerful. He seemed to really enjoy his work.
Response from ApplianceCare:
Thank you for writing a review! Doug is a vital part of our team
Problem not repaired.
Richard - Lake Hamilton, AR
Nice guys, but the repairs they made did not solve the issues. Waited two weeks for appointment, now I have the recall scheduled for two more weeks. Brand new appliance so I shouldn’t have to wait a month to get it repaired.
Response from ApplianceCare:
Thank you for giving us your feedback. Your concerns will be sent on to be reviewed by management as we work to improve our company. We do apologize for any inconvenience you have experienced through this process, but we do intend to fix the issues at hand.
Great service
Kelly - Piney, AR
None
Response from ApplianceCare:
Thank you for writing a review!
Hugh
Hugh - Little Rock, AR
Response from ApplianceCare:
Thank you for giving us a 5-star rating!
Good Service
Amber - Piney, AR
I honestly don’t like the way Doug handled our repair. He saw a roach(bug) on my counter and had a fit about it. He also wouldn’t touch the stove at all when he came the second time he let the other gentleman do all the work. I just think in a appliance business you are going to see bugs but doesn’t mean you should act like that it’s not very professional. The other gentleman was very friendly and sweet.
Response from ApplianceCare:
We appreciate your feedback and do apologize for our tech's reaction. It is company policy that when a bug is spotted we normally are very careful or do not complete the service repair as we do not want to spread any bugs to other customers homes.
great sevice
Bill - Benton, AR
Response from ApplianceCare:
Thank you!
Service
John - Hot Springs Village, AR
Great
Response from ApplianceCare:
Thank you for writing a review!
Great service- Very polite and thorough.
Rebecca Helm - Little Rock, AR
Response from ApplianceCare:
Thank you for writing a review!
Quick and professional
Jill - Bryant, AR
Doug was very nice and fixed our dryer quickly.
Response from ApplianceCare:
Thank you for writing a review!
Refrigerator repair
Cathy - Hot Springs, AR
Prompt, courteous and professional service. Repaired and is in perfect working order. Will certainly call again.
Response from ApplianceCare:
Thank you for writing a review for us!
Great service
Ron - Hot Springs Village, AR
Good
Response from ApplianceCare:
Thank you for writing a review!
Good guy
Michael - Conway, AR
Great
Response from ApplianceCare:
Thank you for writing a review!
Cher
Cheryl - Hot Springs Village, AR
It was ok..
Response from ApplianceCare:
Thank you for giving us your feedback. If there was anything we could have done to bring you 5-star service, please feel free to reach out and let us know.
Dishwasher
Leslie - Little Rock, AR
Response from ApplianceCare:
Thank you for giving us your feedback!
Doug M.
FREEZER WHIRLPOOL WZF34X20DW01 "Installed filter dryer,charged unit due to ice forming on suction line,tested unit operation checks ok ; used 1 WPW10143759 (UV DYE DRIER) from stock"
Doug M.
BELLA KITCHENAID KRFC704FBS00 "Replaced 3 way valve and filter drier per tech line #7728576398 due to cooling issues with watts reading with in range,tested unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed data logger to test temperature loop,due to low ice production ; schdld next appmnt for 8/27 THU !"
Doug M.
WASHER WHIRLPOOL MVWB835DW4 "Replaced listed parts due to defect,tested unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Installed filter dryer,recharged system due to cooling issues,tested unit operation checks ok ; used 1 WPW10143759 (UV DYE DRIER) from stock"
Doug M.
WASHER WHIRLPOOL MVWX700XL1 "Inspected unit for not draining, found drain pump impeller broke, replaced drain pump calibrated unit operation checks okay; used 1 WPW10661045 (DRAIN PUMP) from stock"
Doug M.
WASHER WHIRLPOOL WTW4855HW1 "Inspected unit for loud noise when changing cycles,performed service diagnostics found no error codes, performed manual test all steps checked ok,found the noise to be shifter moving into position,informed customer this is normal for this unit,verified normal operation unit checks ok"
Doug M.
FREEZER GLADIATOR GAFZ30FDGB01 "Inspected unit for not cooling properly, found ice build up on evaporator not allowing for good air flow,removed ice build up,replaced thermistor,tested unit operation checks ok ; used 1 WPW10383615 (THERMISTOR) from stock"
Doug M.
FREEZER KITCHENAID KRFF507HPS00 Installed data logger pre tech line ; schdld next appmnt for 8/24 MON 8-9
Doug M.
FREEZER KITCHENAID KRFF507HPS00 Retrieved data logger to report to tech line; saved tckt
Doug M.
REFRIGERATOR KITCHEN AID KRFF5078BS00 "Replacing listed parts due to water dripping ,found defect in door liner not allowing for good seal,diagnosed to need refrigerator door ; ordrng 1 W11256297 (dor-fip)"
Doug M.
ICEMAKER WHIRLPOOL KUIX305ESS1 "After further inspection for water leak found new filter housing ring clip causing leak,ordering housing; ordrng 1 W11266112 (housing)"
Doug M.
FREEZER KITCHENAID KRFF507HPS00 Retrieved data logger to report to tech line; saved tckt
Doug M.
DRYER WHIRLPOOL WED4850HW0 "Replaced listed parts due to bad door seal,tested unit operation checks ok"
Doug M.
WASHER MAYTAG MVWB765FW3 "Inspected unit found lid latch not locking,performed service diagnostics found f5e1 error code lid latch fault,diagnosed to need lid latch assembly ; ordrng 1 W10810403 (lid lock assy)"
Doug M.
FREEZER WHIRLPOOL WRF767SDHZ01 "Inspected unit for freezer door gasket not sealing to cabinet,heated door gasket with hair dryer raised door an eighth inch ,gasket now sealing to cabinet,verified normal operation unit checks ok"
Doug M.
FREEZER WHIRLPOOL WZF34X18DW03 "Inspected unit for not cooling properly,found ice build up on evaporator due to unit not defrosting correctly,removed ice,replaced defrost thermostat due to reading out of range,tested unit operation checks ok ; used 1 WPW10383615 (THERMISTOR) from stock"
Doug M.
WASHER WHIRLPOOL MVWB835DW4 "The unit to be inspected is the washing machine,inspected unit for not spinning properly and loud noise,performed service diagnostics found f7e5 error main control determined shifter failure,also found when basket is turning making a very loud grinding noise,diagnosed to need gearcase,slider,clutch and main control; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W11170706 (cntrl-elec)"
Doug M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Inspected unit found multiple issues with unit,found unit not defrosting,unit would perform service diagnostics for any testing,also found water overflowing from icemaker when filling,diagnosed to need icemaker,main control,fill valve and icemaker; ordrng 1 W11196400 (cntrl-elec) and 1 WPW10179146 (valve-inlt)"
Doug M.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Replaced compressor due to unit not cooling, tested unit operation checks ok"
Doug M.
DRYER WHIRLPOOL WED4815EW1 "Inspected unit for not starting,found when pushing start button motor humming,tested incoming voltage checked ok,removed drum,held push to start button until motor started,tested incoming voltage under load found l1 to neutral would drop to 35 v,l2 to neutral would ramp up to 208v,called tech line,tech said this a voltage issue from house per #7727741669 file number,customer to call an electrician"
Doug M.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Replaced compressor due shorted start windings,tested unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Inspected unit for not cooling, performed service diagnostics found no cool error in test 56,test 5 compressor would not ramp up to max speed at 2.83 amps diagnosed to need main control and compressor ; ordrng 1 W10832994 (compressor) and 1 W10843055 (cntrl-elec)"
Doug M.
DRYER WHIRLPOOL WED7500GC0 "Replaced inner door panel due to door closure issues,tested unit operation checks ok"
Doug M.
DRYER MAYTAG MEDB835DW4 "Replaced listed parts due to squealing noise,broken belt and damaged lodger pulley,tested unit operation checks ok"
Doug M.
OVEN WHIRLPOOL WOD51EC7HS01 "Inspected unit for not heating, found upper and lower ovens not heating,tested incoming voltage 240v checked ok,performed service diagnostics found f6e4 error code communication error,diagnosed to need upper and lower appliance managers,console,and TOD fuses; ordrng 2 W11261167 (cntrl-elec)s and 1 W11297714 (console) and 2 WP4449751 (thrmst-fix)s"
Doug M.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Inspected unit for not cooling,performed service diagnostics found test 4 no frost pattern either evaporator,2.98 amps with compressor running,diagnosed to need compressor ; rqstng P&A on 1 W10276644 (compressor)"
Doug M.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Inspected unit found broken wheel on adjuster,diagnosed to need adjuster ; ordrng 1 W10712395 (adjuster)"
Doug M.
REFRIGERATOR WHIRLPOOL WRS315SNHW01 "Replaced evaporator fan motor and fan blade due to fan blade breaking causing unbalanced issue with fan motor,tested unit operation checks ok"
Doug M.
RANGE WHIRLPOOL WFG320M0BW2 "Replaced listed parts due to bake cycle shorted,tested unit operation checks ok"
Doug M.
LAUNDRY WHIRLPOOL MHW3505FW1 "Inspected for noisy operation found when basket turn grinding noise at bearing,also sheared bolt to stator cover,parts are warranted but customer does not want to pay labor"
Doug M.
LAUNDRY MAYTAG MVWB865GC0 "Inspected for white residue on clothing, performed service diagnostics found no error codes, performed manual test all steps checked ok,found customer overloading and using too much detergent,informed customer to cut down on load size and detergent,found dispenser not staying closed when filling,diagnosed to need dispenser,; ordrng 1 W11397976 (DISPENSER )"
Doug M.
ICEMAKER KITCHENAID KUIX535HPS00 "Inspected unit for water leak,ran all water functions found no leaks coming from unit,check all water line connections checked ok,there is a drip coming from supply line under cabinet,maintenance to fix supply line,verified normal operation unit checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Inspected unit for ice build up on bottom of freezer,removed ice,found unit not draining,removed drain tube found packing in tube not allowing water drain into drip pan,removed packing,tested unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Installed uv filter drier due to restriction per tech line,tested unit operation checks ok"
Doug M.
REFRIGERATOR WHIRLPOOL WRS315SNHW01 "Inspected unit for vibrating noise,found evaporator fan blade has broken causing unbalance issue,diagnosed to need fan blade and fan motor ; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)"
Doug M.
ICEMAKER KITCHENAID KUIX535HPS00 "Water line was disconnected and supply line capped off,rescheduling so supply line can be reconnected by maintenance ; schdld next appmnt for 4/22 WED !"
Doug M.
WASHER MAYTAG MVWB835DW4 "Inspected unit for not starting,performed service diagnostics found f6e3,f6e2 error codes communication failure between ui and main control,f2e1 stuck key error,diagnosed unit to need main control and console; ordrng 1 W11112656 (console) and 1 W11170706 (cntrl-elec)"
Doug M.
REFRIGERATOR WHIRLPOOL ED5GHEXNL00 "Inspected unit for not making ice after icemaker install,tested icemaker checks ok,tested water fill,fill valve is not turning on with120v to valve,diagnosed to need fill valve; ordrng 1 W10408179 (water vavle asm)"
Doug M.
N/A N/A n/a "Inspected unit for not draining,found drain pump humming,impeller not turning,replaced pump tested unit operation checks ok ; used 1 WPW10348269 (DRAIN PUMP) from stock"