Garry

ApplianceCare Rated 4.9 out of 5 stars based on 77 customer reviews

We serviced a
KITCHEN AID ICEMAKER (STANDA
Model KUID508HPS01
Near San Antonio, TX 78218
Garry
Job Details: 11/10/2022
Customer complaint of no ice production from stand-alone icemaker. Found all Thermistors checking good, along with Inlet Water Valve, Recirculation Pump, Drain Pump, and Auxiliary Drain Pump. Compressor testing produced slowly-forming, weak, and uneven frost pattern on Evaporator Plate. Amp draw of Compressor measured at 2.95AAC, falling to 2.85AAC over a period of 15 minutes. Hot Gas activation led amp draw to 3.15AAC. These measurements are in excess of normal measurements and slightly out of spec. Consulted with WPL Techline (SR# 7735026141 Sterling) and confirmed sealed system issue such as overcharge or impurities in system. Sealed system tech to pierce high & low side to read pressures and confirm with WPL Techline. Personally advised sealed system tech (16) of the above and discussed the job. Sealed System Tech to follow up with Tech 29 regarding results. Ordering Compressor (WPW10605286), Evaporator (WPW10218037), Condenser (WP2313624), and Filter Drier (WPW10200037) to address issue. Evaporator showing OOS. Please schedule sealed system tech for soonest availability once parts arrive. ; ordrng 1 WPW10605286 (Compressor), rqstng P&A on 1 WPW10218037 (Evaporator), ordrng 1 WPW10200037 (Filter Drier) and 1 WP2313624 (Condenser)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near San Antonio, TX 78249
Garry
Job Details: 11/10/2022
Customer complaint of loud noise during operation. Observed noise through customer-provided video recording. Entered Service Diagnostics to find F8E1 (Long/No Fill) error code. Cleared error code and ran Quick Diagnostic Cycle. Machine completed successfully without failure and generated no new error codes throughout testing. Replicated noise referenced in customer complaint and identified noise as Drain Pump. Ordering Drain Pump (W11458345), Pressure Hose (W11456953), and Pressure Switch (W11316246) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11316246 (Pressure Switch) and 1 W11456953 (Pressure Hose) and 1 W11458345 (Drain Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Antonio, TX 78249
Garry
Job Details: 11/10/2022
Customer complaint of slow ice production. Found FC temp at 5F and Ice Box temping at 16F upon arrival. Water supply to unit checking good and flow through dispenser in-spec. Observed Icemaker rotate through arrest and fill with water, sending appropriate voltage to valve as tested between contacts N & V on Icemaker Module. Did find Bail Arm on Icemaker not functioning properly. All thermistors providing measurements in-spec and which correspond to cabinet temperatures at time measurements were taken. No defrost issues evident and defrost components all checking good. Removed Icemaker Assembly from Icebox and found Ice Box Fan inoperable in Diagnostic Mode. Diagnosing failure of ice production as faulty Ice Box Fan and inefficient Icemaker. Ordering Ice Box Fan (W11529245) & Icemaker (WPW10300024) to address issues. Please schedule for soonest availability once parts arrive. ; ordrng 1 W11529245 (Ice Box Fan)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near San Antonio, TX 78240
Garry
Job Details: 11/10/2022
Rescheduling install of updated heating element to be executed along with WPL Authorized repairs as outlined in ACT Ticket #110418. Please schedule return visit along with #110418 when parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near San Antonio, TX 78254
Garry
Job Details: 11/10/2022
Customer complaint of Dishwasher tripping breaker during operation. Arrived to find breaker in off position. Returned circuit to service and found FAE2 (Vent Wax Motor Electrical Failure) error code in Diagnostics. Ordering Vent Assembly (W11416460) to address issue . Advised customer to seek review of breaker by licensed electrician.Please schedule for soonest availability once parts arrive. ; ordrng 1 W11416460 (Vent Wax Motor)
Cheree Pillow
San Antonio, Texas
11/12/2022
Long wait for part and then had to wait another week for repair. Total of 9 weeks without use of oven. I know they can not control part distribution from Whirlpool but overall long wait for repair. They did arrive on time for scheduled appointment and were knowledgeable and professional. A bit pricey.
Overall Experience
Ssimonson01
San Antonio, Texas
11/11/2022
The most professional service that I have ever seen
Overall Experience
San Antonio, Texas
11/11/2022
Knowledgeable
Overall Experience
San Antonio, Texas
11/03/2022
Explained the issue thoroughly, great customer service.
Overall Experience
? Tara
San Antonio, Texas
11/02/2022
Very, very pleased. With communication and service. Will request Garry if the need for service comes up.
Overall Experience